{"metadata":{"transaction_key":"deprecated","request_id":"019fd57a-d97d-7081-a734-782c66647a3f","sha256":"d6ab506d0fc6f8f50102635d857aea6b970b65c7e7f56516cd42071ea3b97227","created":"2026-08-06T05:10:26.818Z","duration":13.031938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call. Please leave me a message or send me a text. Thank you.","confidence":0.99902344,"words":[{"word":"sorry","start":0.24,"end":0.48,"confidence":0.66186523,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.450562059879303},{"word":"i","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6065075993537903},{"word":"can't","start":0.71999997,"end":1.04,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6498374342918396},{"word":"take","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7233177423477173},{"word":"your","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7312601804733276},{"word":"call","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.6331931352615356},{"word":"please","start":2.08,"end":2.58,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3886547386646271},{"word":"leave","start":2.8,"end":2.96,"confidence":0.5131836,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.26677364110946655},{"word":"me","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2724480926990509},{"word":"a","start":3.12,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17938263714313507},{"word":"message","start":3.1999998,"end":3.6999998,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.21884098649024963},{"word":"or","start":3.84,"end":4.08,"confidence":0.9277344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.17104721069335938},{"word":"send","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.2134658843278885},{"word":"me","start":4.3199997,"end":4.48,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2676727771759033},{"word":"a","start":4.48,"end":4.56,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11884566396474838},{"word":"text","start":4.56,"end":5.04,"confidence":1.0,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.17756730318069458},{"word":"thank","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4038979411125183},{"word":"you","start":5.2,"end":5.7,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16472822427749634}],"paragraphs":{"transcript":"\nSorry. I can't take your call. Please leave me a message or send me a text. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.24,"end":0.48,"sentiment":"negative","sentiment_score":-0.450562059879303},{"text":"I can't take your call.","start":0.48,"end":2.02,"sentiment":"negative","sentiment_score":-0.6688232183456421},{"text":"Please leave me a message or send me a text.","start":2.08,"end":5.04,"sentiment":"neutral","sentiment_score":-0.22746989354491234},{"text":"Thank you.","start":5.04,"end":5.7,"sentiment":"neutral","sentiment_score":0.2843130826950073}],"sentiment":"neutral","sentiment_score":-0.30559727342592347,"num_words":18,"start":0.24,"end":5.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call. Please leave me a message or send me a text. Thank you.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.24,"end":0.48,"sentiment":"negative","sentiment_score":-0.450562059879303},{"text":"I can't take your call.","start":0.48,"end":2.02,"sentiment":"negative","sentiment_score":-0.6688232183456421},{"text":"Please leave me a message or send me a text.","start":2.08,"end":5.04,"sentiment":"neutral","sentiment_score":-0.22746989354491234},{"text":"Thank you.","start":5.04,"end":5.7,"sentiment":"neutral","sentiment_score":0.2843130826950073}],"sentiment":"neutral","sentiment_score":-0.30559727342592347,"channel":1,"num_words":18,"start":0.24,"end":5.7}]},"summary":{"result":"success","short":"Sorry. I can't take your call. Please leave me a message or send me a text. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":16,"end_word":17,"intents":[{"intent":"Requesting a message","confidence_score":0.050971773},{"intent":"Requesting a text","confidence_score":0.25019327}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call.","start_word":0,"end_word":5,"sentiment":"negative","sentiment_score":-0.617810845375061},{"text":"Please leave me a message or send me a text. Thank you.","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":-0.11541899293661118}],"average":{"sentiment":"neutral","sentiment_score":-0.30864660556499773}}}}