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Elizabeth speaking. Oh, hi, Paul. How are you going? Yes.\n\nYes. You did. I was just typing you an email up, actually. I was calling just to let you know I spoke to my BDM at MetLife and had a chat with him and had a him with regards to your claim. Went through and had a discussion with him with regards to your claim, had a broke everything down with him to where things were at, and he is going to follow it up.\n\nHe because the claims assessors are in Sydney are in Sydney, he by the time I get a hold of him, because after I dropped off the phone with you, I was in back to back all day. But he said he's gonna do it first thing Tuesday, so I'm gonna follow him up first thing Tuesday, and him and I are gonna meet again, have another discussion, and go from there. Okay? Yeah. Yeah.\n\nOf course. Yeah. No. So I've Yes. Yeah.\n\nWell, I've got him onto it now, and he's going to follow-up with what's her name? Jamie. No. That's okay. Absolutely.\n\nNo. That's okay. Oh, fine. Not a problem at all. I'll talk to you later.\n\nHave a good Easter. 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I was hi, Larissa. Paul. Not too bad. I missed your call, I think, today. Yep. Right. Yeah. That's okay. Yeah. That that's okay. Yeah. Look look, just as long as I I I know where we're at. I'm like, they they they everybody has all the information now, you know, but it's, like, it's just kinda going forward that, you know, like, if there if there is ever something else and it needs to be just clear information, like, what they actually want rather than a day or wait a week, you know, ask her a question, get the information, wait a week, you know, because that's that's leading to the frustration. Alright. So so hopefully hopefully, they have an answer, kind of, yeah, soon enough. Okay. Okay. No worries. Well, I appreciate it. I appreciate it. Thanks very much, and thanks for taking thanks for taking the call. It's all late too. Yeah. And it's good for oh, yeah. It's a no. No worries. Thank you. Thanks. Bye bye. Bye bye. 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Elizabeth speaking.\n\nChannel 1: Hi there. I was hi, Larissa. Paul.\n\nChannel 0: Oh, hi, Paul. How are you going?\n\nChannel 1: Not too bad. I missed your call, I think, today.\n\nChannel 0: Yes. Yes. You did. I was just typing you an email up, actually. I was calling just to let you know I spoke to my BDM at MetLife\n\nChannel 1: Yep.\n\nChannel 0: and had a chat with him and had a him with regards to your claim. Went through and had a discussion with him with regards to your claim, had a broke everything down with him to where things were at, and he is going to follow it up. He because the claims assessors are in Sydney are in Sydney, he by the time I get a hold of him, because after I dropped off the phone with you, I was in back to back all day.\n\nChannel 1: Right.\n\nChannel 0: But he said he's gonna do it first thing Tuesday, so I'm gonna follow him up first thing Tuesday, and him\n\nChannel 1: Yeah.\n\nChannel 0: and I are\n\nChannel 1: That's\n\nChannel 0: gonna\n\nChannel 1: okay.\n\nChannel 0: meet again, have another discussion, and go from there. Okay?\n\nChannel 1: Yeah. That that's okay. Yeah. Look look, just as long as I I I know where we're at. I'm like, they they they everybody has all the information now, you\n\nChannel 0: Yeah.\n\nChannel 1: know, but it's, like, it's just kinda going forward that, you know, like, if there if there is ever something else and it needs to be just clear information, like, what they actually want rather than a day or wait a week, you know, ask her a question, get the information, wait a week, you know, because that's that's leading to the frustration.\n\nChannel 0: Yeah. Of course.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: No. So\n\nChannel 1: so\n\nChannel 0: I've\n\nChannel 1: hopefully hopefully, they have an answer, kind of, yeah, soon enough.\n\nChannel 0: Yes. Yeah. Well, I've got him onto it now, and\n\nChannel 1: Okay.\n\nChannel 0: he's going to follow-up with\n\nChannel 1: Okay.\n\nChannel 0: what's\n\nChannel 1: No worries.\n\nChannel 0: her name?\n\nChannel 1: Well, I\n\nChannel 0: Jamie.\n\nChannel 1: appreciate it. I appreciate\n\nChannel 0: No.\n\nChannel 1: it. Thanks\n\nChannel 0: That's\n\nChannel 1: very\n\nChannel 0: okay.\n\nChannel 1: much, and thanks\n\nChannel 0: Absolutely.\n\nChannel 1: for taking thanks for taking the call. It's all late too. Yeah. And it's good for oh, yeah.\n\nChannel 0: No.\n\nChannel 1: It's a\n\nChannel 0: That's okay. Oh, fine. Not a problem at all.\n\nChannel 1: no. No worries. Thank you.\n\nChannel 0: I'll talk to you later. Have a good\n\nChannel 1: Thanks.\n\nChannel 0: Easter.\n\nChannel 1: Bye bye. Bye\n\nChannel 0: Bye.\n\nChannel 1: bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Sophie Financial.","start":2.56,"end":3.52,"sentiment":"neutral","sentiment_score":0.013735102955251932},{"text":"Elizabeth speaking.","start":3.52,"end":4.42,"sentiment":"neutral","sentiment_score":0.018375590443611145}],"sentiment":"neutral","sentiment_score":0.01605534669943154,"channel":0,"num_words":4,"start":2.56,"end":4.42},{"sentences":[{"text":"Hi there.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.08992665633559227},{"text":"I was hi, Larissa.","start":5.8399997,"end":6.98,"sentiment":"neutral","sentiment_score":0.09302978962659836},{"text":"Paul.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.08880817890167236}],"sentiment":"neutral","sentiment_score":0.09154009286846433,"channel":1,"num_words":7,"start":5.3599997,"end":7.94},{"sentences":[{"text":"Oh, hi, Paul.","start":8.559999,"end":9.36,"sentiment":"neutral","sentiment_score":0.26950425903002423},{"text":"How are you 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calls an agent named Elizabeth to follow up on a claim. Elizabeth tells Larissa that her BDM at MetLife has had a discussion with their claims assessors and will follow up with her soon. Larissa expresses frustration with the situation and mentions that she will wait for an update."},"intents":{"segments":[{"text":"I was calling just to let you know I spoke to my BDM at MetLife Yep. and had a chat with him and had a him with regards to your claim. Went through and had a discussion with him with regards to your claim, had a broke everything down with him to where things were at, and he is going to follow it up.","start_word":41,"end_word":104,"intents":[{"intent":"Follow up with bdm","confidence_score":0.077793926},{"intent":"Discuss claim with dm","confidence_score":0.0050967527}]},{"text":"But he said he's gonna do it first thing Tuesday, so I'm gonna follow him up first thing Tuesday, and him Yeah.","start_word":144,"end_word":165,"intents":[{"intent":"Do it first thing","confidence_score":0.00024820853}]},{"text":"know, but it's, like, it's just kinda going forward that, you know, like, if there if there is ever something else and it needs to be just clear information, like, what they actually want rather than a day or wait a week, you know, ask her a question, get the information, wait a week, you know, because that's that's leading to the frustration. Yeah.","start_word":213,"end_word":276,"intents":[{"intent":"Clarify information","confidence_score":0.011482329}]},{"text":"Yeah.","start_word":276,"end_word":276,"intents":[{"intent":"Ask question","confidence_score":0.00071693416}]},{"text":"Well, I've got him onto it now, and Okay. he's going to follow-up with Okay.","start_word":299,"end_word":313,"intents":[{"intent":"Follow-up call","confidence_score":0.029357115}]},{"text":"much, and thanks Absolutely.","start_word":332,"end_word":335,"intents":[{"intent":"Thank","confidence_score":0.07883547}]}]},"sentiments":{"segments":[{"text":"Sophie Financial. Elizabeth speaking. Hi there. I was hi, Larissa. Paul. Oh, hi, Paul.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.11777838319540024},{"text":"How are you going?","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.41079235076904297},{"text":"Not too bad. I missed your call, I think, today. Yes. Yes. You did. I was just typing you an email up, actually. I was calling just to let you know I spoke to my BDM at MetLife Yep. and had a chat with him and had a him with regards to your claim. Went through and had a discussion with him with regards to your claim, had a broke everything down with him to where things were at, and he is going to follow it up. He because the claims assessors are in Sydney are in Sydney, he by the time I get a hold of him, because after I dropped off the phone with you, I was in back to back all day. Right. But he said he's gonna do it first thing Tuesday, so I'm gonna follow him up first thing Tuesday, and him Yeah. and I are That's gonna okay. meet again, have another discussion, and go from there. Okay? Yeah. That that's okay. Yeah. Look look, just as long as I I I know where we're at. I'm like, they they they everybody has all the information now, you Yeah. know, but it's, like, it's just kinda going forward that, you know, like, if there if there is ever something else and it needs to be just clear information, like, what they actually want rather than a day or wait a week, you know, ask her a question, get the information, wait a week, you know, because that's that's leading to the frustration. Yeah. Of course. Alright. Yeah. So No. So so I've hopefully hopefully, they have an answer, kind of, yeah, soon enough. Yes. Yeah. Well, I've got him onto it now, and Okay. he's going to follow-up with Okay. what's No worries. her name? Well, I Jamie. appreciate it. I appreciate No. it.","start_word":18,"end_word":327,"sentiment":"neutral","sentiment_score":-0.008435174053715121},{"text":"Thanks That's very okay. much, and thanks Absolutely. for taking thanks for taking the call.","start_word":328,"end_word":342,"sentiment":"positive","sentiment_score":0.4734741151332855},{"text":"It's all late too. Yeah. And it's good for oh, yeah. No. It's a That's okay. Oh, fine. Not a problem at all. no. No worries.","start_word":343,"end_word":368,"sentiment":"neutral","sentiment_score":0.20752952992916107},{"text":"Thank you.","start_word":369,"end_word":370,"sentiment":"positive","sentiment_score":0.42801088094711304},{"text":"I'll talk to you later.","start_word":371,"end_word":375,"sentiment":"neutral","sentiment_score":0.3270782232284546},{"text":"Have a good Thanks.","start_word":376,"end_word":379,"sentiment":"positive","sentiment_score":0.48933181166648865},{"text":"Easter. Bye bye. Bye Bye. bye. Bye bye.","start_word":380,"end_word":387,"sentiment":"neutral","sentiment_score":0.11626612860709427}],"average":{"sentiment":"neutral","sentiment_score":0.04924005950610943}}}}