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How are you? I'm not good, Ross. I've been sick for a couple of days, so I haven't had a chance to do anything. So I will call you back.\n\nI apologize for that. Alright. So I'll call you as soon as I submit something, and hopefully, I'll be alright for tomorrow. Okay. So I apologize.\n\nSorry. Yeah. Okay. Thank you. You too.\n\nTake care, Ross. Okay. 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How are you?\n\nChannel 0: Hi, Nick. Doing really well, Matt. How are you?\n\nChannel 1: I'm not good, Ross. I've been sick for a couple of days, so I haven't had a chance to do anything. So I will call\n\nChannel 0: Okay.\n\nChannel 1: you back. I apologize\n\nChannel 0: No worries.\n\nChannel 1: for\n\nChannel 0: No\n\nChannel 1: that.\n\nChannel 0: worries, Matt. Just take care.\n\nChannel 1: Alright. So I'll call you as soon as I submit something, and hopefully, I'll be alright for tomorrow. Okay.\n\nChannel 0: No worries.\n\nChannel 1: So\n\nChannel 0: No\n\nChannel 1: I\n\nChannel 0: worries,\n\nChannel 1: apologize.\n\nChannel 0: Matt. Take care. Mhmm.\n\nChannel 1: Sorry. Yeah. Okay. Thank you.\n\nChannel 0: All good. Take your time.\n\nChannel 1: You too.\n\nChannel 0: Bye.\n\nChannel 1: Take care, Ross. Okay. Bye.\n\nChannel 0: Yep.","paragraphs":[{"sentences":[{"text":"Hello, Ross.","start":0.56,"end":1.36,"sentiment":"neutral","sentiment_score":0.10530910268425941},{"text":"How are you?","start":1.36,"end":2.26,"sentiment":"neutral","sentiment_score":0.1486804038286209}],"sentiment":"neutral","sentiment_score":0.1313318833708763,"channel":1,"num_words":5,"start":0.56,"end":2.26},{"sentences":[{"text":"Hi, Nick.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2439975142478943},{"text":"Doing really well, Matt.","start":4.0,"end":5.2,"sentiment":"positive","sentiment_score":0.5184290111064911},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.3164920210838318}],"sentiment":"positive","sentiment_score":0.3901319040192498,"channel":0,"num_words":9,"start":3.1999998,"end":5.94},{"sentences":[{"text":"I'm not good, Ross.","start":6.72,"end":7.68,"sentiment":"negative","sentiment_score":-0.5542502701282501},{"text":"I've been sick for a couple of days, so I haven't had a chance to do anything.","start":7.68,"end":10.82,"sentiment":"negative","sentiment_score":-0.5257716284078711},{"text":"So I will call","start":11.5199995,"end":12.559999,"sentiment":"neutral","sentiment_score":-0.12258751783519983}],"sentiment":"negative","sentiment_score":-0.4658187533915043,"channel":1,"num_words":25,"start":6.72,"end":12.559999},{"sentences":[{"text":"Okay.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":-0.03627358004450798}],"sentiment":"neutral","sentiment_score":-0.03627358004450798,"channel":0,"num_words":1,"start":12.32,"end":12.82},{"sentences":[{"text":"you back.","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.03558795899152756},{"text":"I apologize","start":13.985001,"end":14.885,"sentiment":"neutral","sentiment_score":-0.049707251600921154}],"sentiment":"neutral","sentiment_score":-0.042647605296224356,"channel":1,"num_words":4,"start":12.559999,"end":14.885},{"sentences":[{"text":"No worries.","start":14.705,"end":15.105,"sentiment":"neutral","sentiment_score":-0.010771119967103004}],"sentiment":"neutral","sentiment_score":-0.010771119967103004,"channel":0,"num_words":2,"start":14.705,"end":15.105},{"sentences":[{"text":"for","start":14.945,"end":15.1050005,"sentiment":"neutral","sentiment_score":-0.0013984795659780502}],"sentiment":"neutral","sentiment_score":-0.0013984795659780502,"channel":1,"num_words":1,"start":14.945,"end":15.1050005},{"sentences":[{"text":"No","start":15.105,"end":15.344999,"sentiment":"neutral","sentiment_score":0.01906752958893776}],"sentiment":"neutral","sentiment_score":0.01906752958893776,"channel":0,"num_words":1,"start":15.105,"end":15.344999},{"sentences":[{"text":"that.","start":15.1050005,"end":15.6050005,"sentiment":"neutral","sentiment_score":0.0273033007979393}],"sentiment":"neutral","sentiment_score":0.0273033007979393,"channel":1,"num_words":1,"start":15.1050005,"end":15.6050005},{"sentences":[{"text":"worries, Matt.","start":15.344999,"end":16.165,"sentiment":"neutral","sentiment_score":0.05265352502465248},{"text":"Just take care.","start":16.545,"end":17.525,"sentiment":"neutral","sentiment_score":0.0639828344186147}],"sentiment":"neutral","sentiment_score":0.059451110661029816,"channel":0,"num_words":5,"start":15.344999,"end":17.525},{"sentences":[{"text":"Alright.","start":18.145,"end":18.645,"sentiment":"neutral","sentiment_score":0.14085130393505096},{"text":"So I'll call you as soon as I submit something, and hopefully, I'll be alright for tomorrow.","start":18.705,"end":23.365,"sentiment":"neutral","sentiment_score":0.14461679975776112},{"text":"Okay.","start":25.985,"end":26.385,"sentiment":"neutral","sentiment_score":0.0534990057349205}],"sentiment":"neutral","sentiment_score":0.13962294239746897,"channel":1,"num_words":19,"start":18.145,"end":26.385},{"sentences":[{"text":"No 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good.","start":33.178936,"end":33.738937,"sentiment":"positive","sentiment_score":0.48264458775520325},{"text":"Take your time.","start":33.738937,"end":34.558937,"sentiment":"positive","sentiment_score":0.36978084842363995}],"sentiment":"positive","sentiment_score":0.4149263441562653,"channel":0,"num_words":5,"start":33.178936,"end":34.558937},{"sentences":[{"text":"You too.","start":34.91,"end":35.39,"sentiment":"neutral","sentiment_score":0.24891138076782227}],"sentiment":"neutral","sentiment_score":0.24891138076782227,"channel":1,"num_words":2,"start":34.91,"end":35.39},{"sentences":[{"text":"Bye.","start":35.178936,"end":35.678936,"sentiment":"neutral","sentiment_score":0.18540680408477783}],"sentiment":"neutral","sentiment_score":0.18540680408477783,"channel":0,"num_words":1,"start":35.178936,"end":35.678936},{"sentences":[{"text":"Take care, Ross.","start":35.39,"end":36.269997,"sentiment":"neutral","sentiment_score":0.17898128430048624},{"text":"Okay.","start":36.269997,"end":36.59,"sentiment":"neutral","sentiment_score":0.11547401547431946},{"text":"Bye.","start":36.59,"end":37.09,"sentiment":"neutral","sentiment_score":0.09201847016811372}],"sentiment":"neutral","sentiment_score":0.1488872677087784,"channel":1,"num_words":5,"start":35.39,"end":37.09},{"sentences":[{"text":"Yep.","start":36.77894,"end":37.27894,"sentiment":"neutral","sentiment_score":0.04554382711648941}],"sentiment":"neutral","sentiment_score":0.04554382711648941,"channel":0,"num_words":1,"start":36.77894,"end":37.27894}]},"summary":{"result":"success","short":"The customer, Ross, is speaking with an agent, Matt, who is responding to his messages. Ross apologizes for being sick and promises to call back. They exchange pleasantries and say goodbye."},"intents":{"segments":[{"text":"call you back. I apologize No worries.","start_word":39,"end_word":45,"intents":[{"intent":"Call back","confidence_score":0.26780158}]},{"text":"So I'll call you as soon as I submit something, and hopefully, I'll be alright for tomorrow. Okay.","start_word":55,"end_word":72,"intents":[{"intent":"Submit item","confidence_score":0.06055969}]}]},"sentiments":{"segments":[{"text":"Hello, Ross. How are you? Hi, Nick.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.1650497019290924},{"text":"Doing really well, Matt.","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.5139538645744324},{"text":"How are you?","start_word":11,"end_word":13,"sentiment":"neutral","sentiment_score":0.30492982268333435},{"text":"I'm not good, Ross. I've been sick for a couple of days, so I haven't had a chance to do anything.","start_word":14,"end_word":34,"sentiment":"negative","sentiment_score":-0.5300458669662476},{"text":"So I will Okay. call you back. I apologize No worries. for No that. worries, Matt. Just take care. Alright. So I'll call you as soon as I submit something, and hopefully, I'll be alright for tomorrow. Okay. No worries. So No I worries, apologize. Matt. Take care. Mhmm. Sorry. Yeah. Okay.","start_word":35,"end_word":86,"sentiment":"neutral","sentiment_score":0.06723541766405106},{"text":"Thank you. All good. Take your time.","start_word":87,"end_word":93,"sentiment":"positive","sentiment_score":0.4136641919612885},{"text":"You too. Bye. Take care, Ross. Okay. Bye. Yep.","start_word":94,"end_word":102,"sentiment":"neutral","sentiment_score":0.1502280235290527}],"average":{"sentiment":"neutral","sentiment_score":0.007266318726682377}}}}