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Is this Brenton? Brenton, it's Jenna here from OCU Financial. How are you today? I'm well.\n\nThank you. Just before I can go any further, I just need to let you know our calls are Beautiful. Brenton, I just need to confirm three points of ID. Can you confirm your full name, date of birth, and address, please? Beautiful.\n\nThank you so much for that, Brenton. I'm just phoning this morning to see if we could book in a time to have an advice discussion. You had a previous advice call with Veronica in relation to some insurances, I believe, and additional advice. And I was just wondering if we could make a time to book that in. What time what is there a day of the week that works best for you?\n\nOr Yep. Oh, how lovely is that? It's very nice. Yeah. I can imagine it.\n\nHopefully, the cold weather passes soon. Yep. Yep. Okay. So what about Wednesday the ninth at 9AM?\n\nIs that is that good? Did you want me to send you through a calendar invite so it's in your emails for you? Beautiful. Fantastic. Alright.\n\nWell, I'll book that in, and I will send through a calendar invite. And I will speak to you then, and enjoy your fishing trip to Darwin. You're welcome. Thank you. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.027053359895944595},{"text":"Is this Brenton?","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.022170277312397957},{"text":"Brenton, it's Jenna here from OCU Financial.","start":5.2,"end":7.7,"sentiment":"neutral","sentiment_score":0.1239894734961646},{"text":"How are you today?","start":7.7599998,"end":8.74,"sentiment":"neutral","sentiment_score":0.1890954189002514},{"text":"I'm well.","start":10.639999,"end":11.28,"sentiment":"positive","sentiment_score":0.3549986928701401}],"sentiment":"neutral","sentiment_score":0.14281585692044566,"num_words":17,"start":2.3999999,"end":11.28},{"sentences":[{"text":"Thank you.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.5346347987651825},{"text":"Just before I can go any further, I just need to let you know our calls are 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Is this Brenton? Brenton, it's\n\nChannel 1: Yes.\n\nChannel 0: Jenna here from OCU Financial. How are you today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm well. Thank you. Just before I can go any further, I just need to let you know our calls are\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Beautiful. Brenton, I just need to confirm three points of ID. Can you confirm your full name, date of birth, and address, please?\n\nChannel 1: Brenton Edward Catlin, North The 3rd, Dony 1, And 10 Main Street, Coeur D'Alene.\n\nChannel 0: Beautiful. Thank you so much for that, Brenton. I'm just phoning this morning to see if we could book in a time to have an advice discussion. You had a previous advice call with Veronica in relation to some insurances, I believe, and additional advice. And I was just wondering if we could make a time to book that in.\n\nChannel 1: Yep. Yep.\n\nChannel 0: What time what is there a day of the week that works best for you? Or\n\nChannel 1: Probably, I'm I'm busy this week and next week.\n\nChannel 0: Yep.\n\nChannel 1: I've just got I'm actually going to Darwin next week fishing for a week. So\n\nChannel 0: Oh, how lovely is that?\n\nChannel 1: Be good.\n\nChannel 0: It's very nice.\n\nChannel 1: Yeah. I still have a cold to be in here. It's freezing here today.\n\nChannel 0: Yeah. I can imagine it. Hopefully, the cold weather passes soon.\n\nChannel 1: Yeah. So maybe, like, a problem with work. Like, a Wednesday till\n\nChannel 0: Yep.\n\nChannel 1: 10:30 or something. Even, like, this time of day is not too bad.\n\nChannel 0: Yep. Okay. So what about Wednesday the ninth at 9AM?\n\nChannel 1: Yeah. That'll be fine.\n\nChannel 0: Is that is that good? Did you want me\n\nChannel 1: Yep.\n\nChannel 0: to send you through a calendar invite so it's in your emails for you?\n\nChannel 1: Yeah. That'd be great.\n\nChannel 0: Beautiful. Fantastic. Alright. Well, I'll book that in, and I will send through a calendar invite. And I will speak to you then, and enjoy your fishing trip to Darwin.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: You're welcome. Thank you. Have a great day.\n\nChannel 1: You too.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.016615644097328186}],"sentiment":"neutral","sentiment_score":0.016615644097328186,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.027053359895944595},{"text":"Is this Brenton?","start":2.72,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.022170277312397957},{"text":"Brenton, 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They confirm Brenton's personal information and arrange a time for the discussion. The representative also sends a calendar invite and plans to speak to Brenton soon."},"intents":{"segments":[{"text":"Thank you so much for that, Brenton. I'm just phoning this morning to see if we could book in a time to have an advice discussion. You had a previous advice call with Veronica in relation to some insurances, I believe, and additional advice. And I was just wondering if we could make a time to book that in. Yep.","start_word":83,"end_word":142,"intents":[{"intent":"Book advice discussion","confidence_score":0.5107499}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is this Brenton? Brenton, it's Yes. Jenna here from OCU Financial. How are you today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.09552445262670516},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.404391884803772},{"text":"How are you?","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.28267955780029297},{"text":"I'm well. Thank you.","start_word":21,"end_word":24,"sentiment":"positive","sentiment_score":0.4138029217720032},{"text":"Just before I can go any further, I just need to let you know our calls are Yep. That's fine.","start_word":25,"end_word":44,"sentiment":"neutral","sentiment_score":0.08781232684850693},{"text":"Beautiful.","start_word":45,"end_word":45,"sentiment":"positive","sentiment_score":0.4435170888900757},{"text":"Brenton, I just need to confirm three points of ID. Can you confirm your full name, date of birth, and address, please? Brenton Edward Catlin, North The 3rd, Dony 1, And 10 Main Street, Coeur D'Alene.","start_word":46,"end_word":81,"sentiment":"neutral","sentiment_score":0.05749768763780594},{"text":"Beautiful. Thank you so much for that, Brenton.","start_word":82,"end_word":89,"sentiment":"positive","sentiment_score":0.5697223544120789},{"text":"I'm just phoning this morning to see if we could book in a time to have an advice discussion. You had a previous advice call with Veronica in relation to some insurances, I believe, and additional advice. And I was just wondering if we could make a time to book that in. Yep. Yep. What time what is there a day of the week that works best for you? Or Probably, I'm I'm busy this week and next week. Yep. I've just got I'm actually going to Darwin next week fishing for a week. So Oh, how lovely is that?","start_word":90,"end_word":189,"sentiment":"neutral","sentiment_score":0.12810511887073517},{"text":"Be good. It's very nice.","start_word":190,"end_word":194,"sentiment":"positive","sentiment_score":0.4256993532180786},{"text":"Yeah. I still have a cold to be in here. It's freezing here today. Yeah. I can imagine it. Hopefully, the cold weather passes soon. Yeah. So maybe, like, a problem with work. Like, a Wednesday till Yep. 10:30 or something. Even, like, this time of day is not too bad. Yep. Okay. So what about Wednesday the ninth at 9AM? Yeah. That'll be fine. Is that is that good? Did you want me Yep. to send you through a calendar invite so it's in your emails for you? Yeah. That'd be great.","start_word":195,"end_word":287,"sentiment":"neutral","sentiment_score":-0.014024673029780388},{"text":"Beautiful. Fantastic.","start_word":288,"end_word":289,"sentiment":"positive","sentiment_score":0.4952806830406189},{"text":"Alright. Well, I'll book that in, and I will send through a calendar invite. And I will speak to you then, and enjoy your fishing trip to Darwin. No worries. Thank you.","start_word":290,"end_word":321,"sentiment":"neutral","sentiment_score":0.24247464537620544},{"text":"You're welcome. Thank you. Have a great day.","start_word":322,"end_word":329,"sentiment":"positive","sentiment_score":0.4271170496940613},{"text":"You too. Bye. Bye.","start_word":330,"end_word":333,"sentiment":"neutral","sentiment_score":0.14326739311218262}],"average":{"sentiment":"neutral","sentiment_score":0.12242490386962893}}}}