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a new Spider Man coming out July? Hi, Nancy. My name is Larissa. How are you going today? Yeah.\n\nReally good. Thank you. I'm calling from Oakview Financial. We have a authority on file with a mutual client, and I was just wanting to get confirmation. We were trying to help the client roll funds into their SMSF, and the current fund has rejected the rollover based on the ESA.\n\nAnd I was just wanting confirmation on the ESA and whether it had been adequately confirmed with the ATO and whether it was accurate. The name of the client is The SMSF? Yeah. It's Macdonald, m a c d o n a l d. Yeah.\n\nSorry. I was just looking over to grab the ABN for you. No. No. You're you're so fine.\n\nThe ABN is 65472432482. Yeah. So it's yeah. Stacey McDonald. Yeah.\n\nSo that's just confirming, it's BravoGolfLimaSierraFoxtrot360. No. That's okay. Yeah. No.\n\nThat's okay. It should be yeah. So, yeah, client's currently with Cbus, and Cbus are rejecting it, stating that the ESA needs to be checked by the ATO. And I was like, well, no. Generally, ESAs are no.\n\nYeah. Yeah. Okay. Yeah. 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Stay on the line, and we'll connect you to an available staff member. Good afternoon. Welcome to Expedia. This is Nancy. Good. How are you? Okay. Yeah. What's the name of the fund? For the Superfund. Is it a Superfund? Yes, please. Yep. Do you have the ABN? Sorry. I've got a couple of McDonald's Superfunds. I just wanna make sure I got the right one. 82. It's ALongABM. 65 243. Right. Okay. Alrighty. Okay. ESA is Rola. So it's B GLSF360. Is that what you got on your file? Yeah. I can I can email that to the client if you want? I think I've got their double check and just I can do, like, a screenshot or something. But that's, yeah, that's that's what it is. We having trouble with that? It doesn't. Let me yeah. I'm in the ATO portal now. That's from the a ATO portal. So let me have a look in our software though, and we'll see what we come up with. Marco. Okay. I think it's not linking properly registered. And that might be part of our problem. 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Stay on the line, and we'll connect you to an available staff member. Good afternoon. Welcome to Expedia. This is Nancy.\n\nGood. How are you? Okay. Yeah. What's the name of the fund?\n\nFor the Superfund. Is it a Superfund? Yes, please. Yep. Do you have the ABN?\n\nSorry. I've got a couple of McDonald's Superfunds. I just wanna make sure I got the right one. 82. It's ALongABM.\n\n65 243. Right. Okay. Alrighty. Okay.\n\nESA is Rola. So it's B GLSF360. Is that what you got on your file? Yeah. I can I can email that to the client if you want?\n\nI think I've got their double check and just I can do, like, a screenshot or something. But that's, yeah, that's that's what it is. We having trouble with that? It doesn't. Let me yeah.\n\nI'm in the ATO portal now. That's from the a ATO portal. So let me have a look in our software though, and we'll see what we come up with. Marco. Okay.\n\nI think it's not linking properly registered. And that might be part of our problem. 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Rola.","start":144.905,"end":149.45001,"sentiment":"neutral","sentiment_score":0.04760824143886566},{"text":"So it's B GLSF360.","start":149.59001,"end":152.25,"sentiment":"neutral","sentiment_score":0.05295067839324474},{"text":"Is that what you got on your file?","start":152.39,"end":153.93001,"sentiment":"neutral","sentiment_score":0.04881894635036588},{"text":"Yeah.","start":163.685,"end":164.185,"sentiment":"neutral","sentiment_score":0.135024756193161},{"text":"I can I can email that to the client if you want?","start":164.32501,"end":167.765,"sentiment":"neutral","sentiment_score":0.12657064447800317}],"sentiment":"neutral","sentiment_score":0.0856804106650608,"num_words":28,"start":144.905,"end":167.765},{"sentences":[{"text":"I think I've got their double check and just I can do, like, a screenshot or something.","start":167.765,"end":172.085,"sentiment":"neutral","sentiment_score":-0.060672851717647386},{"text":"But that's, yeah, that's that's what it 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Stay on the line, and we'll connect you to an available staff member.\n\nChannel 0: Is a new Spider Man coming\n\nChannel 1: Good\n\nChannel 0: out\n\nChannel 1: afternoon.\n\nChannel 0: July?\n\nChannel 1: Welcome to Expedia. This is Nancy.\n\nChannel 0: Hi, Nancy. My name is Larissa. How are you going today?\n\nChannel 1: Good. How are you?\n\nChannel 0: Yeah. Really good. Thank you. I'm calling from Oakview Financial. We have a authority on file with a mutual client, and I was just wanting to get confirmation.\n\nWe were trying to help the client roll funds into their SMSF, and the current fund has rejected the rollover based on the ESA. And I was just wanting confirmation on the ESA and whether it had been adequately\n\nChannel 1: Okay.\n\nChannel 0: confirmed with the ATO and whether it was accurate.\n\nChannel 1: Yeah. What's the name of the fund?\n\nChannel 0: The name of the client is\n\nChannel 1: For the Superfund. Is it a Superfund?\n\nChannel 0: The SMSF?\n\nChannel 1: Yes, please. Yep.\n\nChannel 0: Yeah. It's Macdonald, m a c d o n a l d.\n\nChannel 1: Do you have the ABN?\n\nChannel 0: Yeah. Sorry. I was just looking over to grab the ABN for you.\n\nChannel 1: Sorry. I've got a couple of McDonald's Superfunds. I\n\nChannel 0: No.\n\nChannel 1: just wanna\n\nChannel 0: No.\n\nChannel 1: make sure I got\n\nChannel 0: You're\n\nChannel 1: the right one.\n\nChannel 0: you're so fine. The ABN is 65472432482.\n\nChannel 1: 82. It's ALongABM. 65\n\nChannel 0: Yeah.\n\nChannel 1: 243. Right.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: Alrighty.\n\nChannel 0: yeah. Stacey\n\nChannel 1: Okay.\n\nChannel 0: McDonald.\n\nChannel 1: ESA is Rola. So it's B GLSF360. Is that what you got on your file?\n\nChannel 0: Yeah. So that's just confirming, it's BravoGolfLimaSierraFoxtrot360.\n\nChannel 1: Yeah. I can I can email that to the client if you want? I think I've got their double check\n\nChannel 0: No.\n\nChannel 1: and just\n\nChannel 0: That's\n\nChannel 1: I can\n\nChannel 0: okay.\n\nChannel 1: do, like, a screenshot or something. But that's, yeah, that's that's what it is.\n\nChannel 0: Yeah. No. That's okay. It\n\nChannel 1: We\n\nChannel 0: should\n\nChannel 1: having\n\nChannel 0: be\n\nChannel 1: trouble\n\nChannel 0: yeah.\n\nChannel 1: with\n\nChannel 0: So,\n\nChannel 1: that?\n\nChannel 0: yeah, client's currently with Cbus, and Cbus are rejecting it, stating that the ESA needs to be checked by the ATO. And I was like, well, no. Generally,\n\nChannel 1: It doesn't.\n\nChannel 0: ESAs are\n\nChannel 1: Let me yeah.\n\nChannel 0: no.\n\nChannel 1: I'm in the ATO portal now. That's from the\n\nChannel 0: Yeah.\n\nChannel 1: a ATO portal. So\n\nChannel 0: Yeah.\n\nChannel 1: let me have a look in our software though, and we'll see what we come up with. Marco. Okay. I think it's not linking properly registered. And that might be part of our problem.\n\nChannel 0: Okay.\n\nChannel 1: Let me just pop you on hold, and I'll I'll follow-up and see what I can see how we can fix this. Won't be a second.\n\nChannel 0: Yeah. Thanks.","paragraphs":[{"sentences":[{"text":"Thanks for calling Exedy accountants.","start":0.24,"end":2.1,"sentiment":"positive","sentiment_score":0.5621585011482239},{"text":"Stay on the line, and we'll connect you to an available staff member.","start":2.6399999,"end":6.3399997,"sentiment":"positive","sentiment_score":0.3434628087740678}],"sentiment":"positive","sentiment_score":0.4042116122113334,"channel":1,"num_words":18,"start":0.24,"end":6.3399997},{"sentences":[{"text":"Is a new Spider Man 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client's currently with Cbus, and Cbus are rejecting it, stating that the ESA needs to be checked by the ATO.","start":178.425,"end":188.02501,"sentiment":"neutral","sentiment_score":-0.24230680756625675},{"text":"And I was like, well, no.","start":188.02501,"end":189.16501,"sentiment":"neutral","sentiment_score":-0.1935690169533094},{"text":"Generally,","start":189.705,"end":190.205,"sentiment":"neutral","sentiment_score":-0.12671464681625366}],"sentiment":"neutral","sentiment_score":-0.2277347038366965,"channel":0,"num_words":28,"start":178.425,"end":190.205},{"sentences":[{"text":"It doesn't.","start":189.995,"end":190.715,"sentiment":"neutral","sentiment_score":-0.12687258422374725}],"sentiment":"neutral","sentiment_score":-0.12687258422374725,"channel":1,"num_words":2,"start":189.995,"end":190.715},{"sentences":[{"text":"ESAs 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not linking properly registered.","start":225.155,"end":228.97,"sentiment":"negative","sentiment_score":-0.4456726014614105},{"text":"And that might be part of our problem.","start":228.97,"end":230.59,"sentiment":"negative","sentiment_score":-0.45541205257177353}],"sentiment":"neutral","sentiment_score":-0.23503557483063026,"channel":1,"num_words":34,"start":195.515,"end":230.59},{"sentences":[{"text":"Okay.","start":230.385,"end":230.885,"sentiment":"neutral","sentiment_score":-0.09142491221427916}],"sentiment":"neutral","sentiment_score":-0.09142491221427916,"channel":0,"num_words":1,"start":230.385,"end":230.885},{"sentences":[{"text":"Let me just pop you on hold, and I'll I'll follow-up and see what I can see how we can fix this.","start":231.84999,"end":237.84999,"sentiment":"neutral","sentiment_score":-0.010382538111033764},{"text":"Won't be a 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The customer service representative confirms the client's information and the current fund's rejection. The representative also discusses a problem with the ATO and the possibility of the client's software not linking properly."},"intents":{"segments":[{"text":"Thanks for calling Exedy accountants. Stay on the line, and we'll connect you to an available staff member.","start_word":1,"end_word":18,"intents":[{"intent":"Connect to staff member","confidence_score":0.010766859}]},{"text":"We were trying to help the client roll funds into their SMSF, and the current fund has rejected the rollover based on the ESA. And I was just wanting confirmation on the ESA and whether it had been adequately Okay. confirmed with the ATO and whether it was accurate. Yeah.","start_word":77,"end_word":126,"intents":[{"intent":"Confirm rollover confirmation","confidence_score":0.052242063}]},{"text":"confirmed with the ATO and whether it was accurate. Yeah.","start_word":117,"end_word":126,"intents":[{"intent":"Confirm confirmation","confidence_score":0.0063148635}]},{"text":"So it's B GLSF360. Is that what you got on your file? Yeah.","start_word":227,"end_word":239,"intents":[{"intent":"Confirm file","confidence_score":0.13482551}]},{"text":"I can I can email that to the client if you want?","start_word":247,"end_word":258,"intents":[{"intent":"Email file","confidence_score":0.57026714}]},{"text":"So, with that?","start_word":298,"end_word":300,"intents":[{"intent":"Troubleshoot software","confidence_score":0.12524988}]},{"text":"I think it's not linking properly registered. And that might be part of our problem. Okay.","start_word":371,"end_word":386,"intents":[{"intent":"Fix registration issue","confidence_score":0.09097869}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Exedy accountants. Stay on the line, and we'll connect you to an available staff member.","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.4215696156024933},{"text":"Is a new Spider Man coming Good out afternoon. July? Welcome to Expedia. This is Nancy. Hi, Nancy. My name is Larissa. How are you going today? Good. How are you? Yeah.","start_word":18,"end_word":49,"sentiment":"neutral","sentiment_score":0.17774033546447754},{"text":"Really good. Thank you.","start_word":50,"end_word":53,"sentiment":"positive","sentiment_score":0.6295275092124939},{"text":"I'm calling from Oakview Financial. We have a authority on file with a mutual client, and I was just wanting to get confirmation. We were trying to help the client roll funds into their SMSF, and the current fund has rejected the rollover based on the ESA. And I was just wanting confirmation on the ESA and whether it had been adequately Okay. confirmed with the ATO and whether it was accurate. Yeah. What's the name of the fund? The name of the client is For the Superfund. Is it a Superfund? The SMSF? Yes, please. Yep. Yeah. It's Macdonald, m a c d o n a l d. Do you have the ABN? Yeah. Sorry. I was just looking over to grab the ABN for you. Sorry. I've got a couple of McDonald's Superfunds. I No. just wanna No. make sure I got You're the right one. you're so fine. The ABN is 65472432482. 82. It's ALongABM. 65 Yeah. 243. Right. So Okay. it's Alrighty. yeah. Stacey Okay. McDonald. ESA is Rola. So it's B GLSF360. Is that what you got on your file? Yeah. So that's just confirming, it's BravoGolfLimaSierraFoxtrot360. Yeah. I can I can email that to the client if you want? I think I've got their double check No. and just That's I can okay. do, like, a screenshot or something. But that's, yeah, that's that's what it is. Yeah. No. That's okay. It We should be having trouble yeah. So, with that? yeah, client's currently with Cbus, and Cbus are rejecting it, stating that the ESA needs to be checked by the ATO. And I was like, well, no. Generally, It doesn't. ESAs are Let me yeah. no. I'm in the ATO portal now. That's from the Yeah. a ATO portal. So Yeah. let me have a look in our software though, and we'll see what we come up with. Marco. Okay.","start_word":54,"end_word":370,"sentiment":"neutral","sentiment_score":-0.019172599026492623},{"text":"I think it's not linking properly registered. And that might be part of our problem.","start_word":371,"end_word":385,"sentiment":"negative","sentiment_score":-0.4464814066886902},{"text":"Okay. Let me just pop you on hold, and I'll I'll follow-up and see what I can see how we can fix this. Won't be a second. Yeah.","start_word":386,"end_word":413,"sentiment":"neutral","sentiment_score":-0.01149280183017254},{"text":"Thanks.","start_word":414,"end_word":414,"sentiment":"positive","sentiment_score":0.7990980744361877}],"average":{"sentiment":"neutral","sentiment_score":0.00808549458700693}}}}