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No. It is the box mounted on your wall. Yeah. Sure. So the black box, the small black box. So the box can be carefully lifted or slide off its mounting bracket without removing the bracket itself. Yes, sir. So once it's slightly removed from the bracket, please check the label at the back of at the back for the serial number. It should start with a d TN or any number. Mhmm. Okay. Have you able to remove the box? Okay. Okay. Sure. Or you can just send me the picture. Mhmm. Okay. Is there an ADTN? Sorry. Can you repeat it again from the start? S n. Mhmm. BPN. 250. Mhmm. Mhmm. 78 or 8. Okay. That's it? Okay. Let me just repeat the serial number. It's ASTN2507297E for egg. Mhmm. Okay then. Is there any other number written, or this is the only number? TN number? Mhmm. Mhmm. One two eight. Mhmm. Seven nine. Mhmm. Mhmm. Four. Mhmm. Mhmm. 844. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Six eight two eight. Mhmm. That's fine. So this number is it says PM number. Mhmm. And this is MC number? Mhmm. Okay. Mhmm. DC6828D5. Okay then. That's it? All the numbers? Mhmm. As in number. Okay then. I'll forward this to the network team, then I'll get back to you. Thank you so much. 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Good yes. Hello. Good afternoon. This is Marie from Erso tech support.\n\nAm I speaking with Melinda? Yeah. Just wanted to add the NTD serial number for us to further check the NTD box. Yeah. No.\n\nIt is the box mounted on your wall. Yeah. Sure. So the black box, the small black box. So the box can be carefully lifted or slide off its mounting bracket without removing the bracket itself.\n\nYes, sir. So once it's slightly removed from the bracket, please check the label at the back of at the back for the serial number. It should start with a d TN or any number. Mhmm. Okay.\n\nHave you able to remove the box? Okay. Okay. Sure. Or you can just send me the picture.\n\nMhmm. Okay. Is there an ADTN? Sorry. Can you repeat it again from the start?\n\nS n. Mhmm. BPN. 250. Mhmm.\n\nMhmm. 78 or 8. Okay. That's it? Okay.\n\nLet me just repeat the serial number. It's ASTN2507297E for egg. Mhmm. Okay then. Is there any other number written, or this is the only number?\n\nTN number? Mhmm. Mhmm. One two eight. Mhmm.\n\nSeven nine. Mhmm. Mhmm. Four. Mhmm.\n\nMhmm. 844. Mhmm. Mhmm. Mhmm.\n\nMhmm. Mhmm. Six eight two eight. Mhmm. That's fine.\n\nSo this number is it says PM number. Mhmm. And this is MC number? Mhmm. Okay.\n\nMhmm. DC6828D5. Okay then. That's it? All the numbers?\n\nMhmm. As in number. Okay then. I'll forward this to the network team, then I'll get back to you. Thank you so much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.16,"sentiment":"neutral","sentiment_score":0.019499406218528748},{"text":"Good yes.","start":4.16,"end":5.2799997,"sentiment":"positive","sentiment_score":0.39991576969623566},{"text":"Hello.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.2302602231502533},{"text":"Good afternoon.","start":5.52,"end":6.24,"sentiment":"positive","sentiment_score":0.42628225684165955},{"text":"This is Marie from Erso tech support.","start":6.24,"end":9.139999,"sentiment":"neutral","sentiment_score":0.27026842747415813}],"sentiment":"neutral","sentiment_score":0.2918488211356677,"num_words":13,"start":3.76,"end":9.139999},{"sentences":[{"text":"Am I speaking with Melinda?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.13961440473794937},{"text":"Yeah.","start":13.365,"end":13.865,"sentiment":"neutral","sentiment_score":0.08512993156909943},{"text":"Just wanted to add the NTD serial number for us to further check the NTD box.","start":14.005,"end":22.025,"sentiment":"neutral","sentiment_score":0.06690674927085638},{"text":"Yeah.","start":30.310001,"end":30.810001,"sentiment":"neutral","sentiment_score":0.019764967262744904},{"text":"No.","start":31.83,"end":32.15,"sentiment":"neutral","sentiment_score":-0.06899319589138031}],"sentiment":"neutral","sentiment_score":0.07518673812349637,"num_words":24,"start":9.36,"end":32.15},{"sentences":[{"text":"It is the box mounted on your wall.","start":32.15,"end":34.41,"sentiment":"neutral","sentiment_score":-0.01879873452708125},{"text":"Yeah.","start":38.79,"end":39.11,"sentiment":"neutral","sentiment_score":0.07530397176742554},{"text":"Sure.","start":39.11,"end":39.61,"sentiment":"neutral","sentiment_score":0.1087333932518959},{"text":"So the black box, the small black box.","start":39.75,"end":43.845,"sentiment":"neutral","sentiment_score":0.0991247370839119},{"text":"So the box can be carefully lifted or slide off its mounting bracket without removing the bracket itself.","start":46.885002,"end":54.185,"sentiment":"neutral","sentiment_score":0.04928874327904648}],"sentiment":"neutral","sentiment_score":0.04760674345824453,"num_words":36,"start":32.15,"end":54.185},{"sentences":[{"text":"Yes, sir.","start":84.045,"end":84.784996,"sentiment":"neutral","sentiment_score":0.07651743292808533},{"text":"So once it's slightly removed from the bracket, please check the label at the back of at the back for the serial number.","start":119.54,"end":126.68,"sentiment":"neutral","sentiment_score":0.01020774812154148},{"text":"It should start with a d TN or any number.","start":127.005,"end":133.905,"sentiment":"neutral","sentiment_score":0.019483909662812948},{"text":"Mhmm.","start":139.965,"end":140.465,"sentiment":"neutral","sentiment_score":-0.003604341298341751},{"text":"Okay.","start":157.565,"end":158.065,"sentiment":"neutral","sentiment_score":-0.05382710322737694}],"sentiment":"neutral","sentiment_score":0.01419515472308204,"num_words":37,"start":84.045,"end":158.065},{"sentences":[{"text":"Have you able to remove the box?","start":160.285,"end":163.425,"sentiment":"neutral","sentiment_score":-0.02790628400232111},{"text":"Okay.","start":165.405,"end":165.905,"sentiment":"neutral","sentiment_score":0.027242081239819527},{"text":"Okay.","start":171.15001,"end":171.65001,"sentiment":"neutral","sentiment_score":0.043605949729681015},{"text":"Sure.","start":171.79001,"end":172.29001,"sentiment":"neutral","sentiment_score":0.04588555544614792},{"text":"Or you can just send me the 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it?","start":254.555,"end":255.375,"sentiment":"neutral","sentiment_score":0.04315073415637016},{"text":"Okay.","start":258.43,"end":258.91,"sentiment":"neutral","sentiment_score":0.09439897537231444}],"sentiment":"neutral","sentiment_score":0.02041012141853571,"num_words":8,"start":241.43,"end":258.91},{"sentences":[{"text":"Let me just repeat the serial number.","start":258.91,"end":261.25,"sentiment":"neutral","sentiment_score":0.07798460604889053},{"text":"It's ASTN2507297E for egg.","start":261.71002,"end":272.58502,"sentiment":"neutral","sentiment_score":0.06005141977220774},{"text":"Mhmm.","start":275.92502,"end":276.325,"sentiment":"neutral","sentiment_score":0.031751859933137894},{"text":"Okay then.","start":276.325,"end":277.065,"sentiment":"neutral","sentiment_score":0.029135389253497124},{"text":"Is there any other number written, or this is the only number?","start":277.125,"end":283.225,"sentiment":"neutral","sentiment_score":-0.0458713392727077}],"sentiment":"neutral","sentiment_score":0.01252555725379632,"num_words":26,"start":258.91,"end":283.225},{"sentences":[{"text":"TN number?","start":288.69,"end":289.66998,"sentiment":"neutral","sentiment_score":-0.001172339078038931},{"text":"Mhmm.","start":291.09,"end":291.59,"sentiment":"neutral","sentiment_score":0.01356458943337202},{"text":"Mhmm.","start":293.72998,"end":294.22998,"sentiment":"neutral","sentiment_score":0.008094935677945614},{"text":"One two eight.","start":296.13,"end":296.93,"sentiment":"neutral","sentiment_score":-0.00018939732884367308},{"text":"Mhmm.","start":296.93,"end":297.43,"sentiment":"neutral","sentiment_score":0.00519923958927393}],"sentiment":"neutral","sentiment_score":0.0029932368197478354,"num_words":8,"start":288.69,"end":297.43},{"sentences":[{"text":"Seven 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eight two eight.","start":339.53,"end":342.34998,"sentiment":"neutral","sentiment_score":0.00022207165602594614},{"text":"Mhmm.","start":345.61,"end":346.11,"sentiment":"neutral","sentiment_score":0.005972694139927626},{"text":"That's fine.","start":347.44998,"end":348.19,"sentiment":"neutral","sentiment_score":0.19288063049316406}],"sentiment":"neutral","sentiment_score":0.04416603294925557,"num_words":9,"start":332.315,"end":348.19},{"sentences":[{"text":"So this number is it says PM number.","start":350.65,"end":356.73502,"sentiment":"neutral","sentiment_score":-0.03563380939885974},{"text":"Mhmm.","start":364.95502,"end":365.45502,"sentiment":"neutral","sentiment_score":-0.005380083806812763},{"text":"And this is MC 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numbers?","start":388.985,"end":389.885,"sentiment":"neutral","sentiment_score":0.016400272647539776}],"sentiment":"neutral","sentiment_score":0.02175733271158404,"num_words":9,"start":379.985,"end":389.885},{"sentences":[{"text":"Mhmm.","start":391.11,"end":391.61,"sentiment":"neutral","sentiment_score":0.02053051069378853},{"text":"As in number.","start":394.38998,"end":395.27,"sentiment":"neutral","sentiment_score":0.00876981702943643},{"text":"Okay then.","start":395.27,"end":396.09,"sentiment":"neutral","sentiment_score":0.11354689300060272},{"text":"I'll forward this to the network team, then I'll get back to you.","start":396.15,"end":399.44998,"sentiment":"neutral","sentiment_score":0.2382696637740502},{"text":"Thank you so 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Yes. Yes. You are. So which box is that? Is that the one you sent me? Yeah. Right. Hang on. I'm gonna have to get the step thing. Two seconds. Sorry. I'm just trying to find the step ladder. Okay. So where do I find the number on the box that's in the wall? Okay. Trying to get it off the break up. Okay. There's that one. Friday. I don't like the text photo of it so I can enlarge it to read it. Yep. I've just worked on that. I'm just taking a picture now at the back so that I can read the number. Okay. So which yes. I can't send pictures from my phone, unfortunately, but so is it the one starting with a FN? There's an SNADTN2507297E. Yes. SN ColonApostrophes, ADTN250. Yep. 729 7, EFor E no. EForEgg. That's it. Yep. Yep. There's a there's a p n number, which is 128. Yep. P ForPeterNForNelly, 128 7933, FForFred, 4, and then there's a yep. Another thing which is m for McDonald's, a For apple, c, then it's 844. Yep, 8 as in the number 8, d for dog, 4, 6828, d for dog, 5. So that's all the different numbers on the back. No. The PIN number was the one that started with 128. 7933F4 was the PIN number. The last one I read you was the MC number, M a c, which was, like, eight double four. Yes. Yeah. And the other the first one I gave you, which was the s n. Yeah. 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Yes. Yes. You are. So which box is that?\n\nIs that the one you sent me? Yeah. Right. Hang on. I'm gonna have to get the step thing.\n\nTwo seconds. Sorry. I'm just trying to find the step ladder. Okay. So where do I find the number on the box that's in the wall?\n\nOkay. Trying to get it off the break up. Okay. There's that one. Friday.\n\nI don't like the text photo of it so I can enlarge it to read it. Yep. I've just worked on that. I'm just taking a picture now at the back so that I can read the number. Okay.\n\nSo which yes. I can't send pictures from my phone, unfortunately, but so is it the one starting with a FN? There's an SNADTN2507297E. Yes. SN ColonApostrophes, ADTN250.\n\nYep. 729 7, EFor E no. EForEgg. That's it. Yep.\n\nYep. There's a there's a p n number, which is 128. Yep. P ForPeterNForNelly, 128 7933, FForFred, 4, and then there's a yep. Another thing which is m for McDonald's, a For apple, c, then it's 844.\n\nYep, 8 as in the number 8, d for dog, 4, 6828, d for dog, 5. So that's all the different numbers on the back. No. The PIN number was the one that started with 128. 7933F4 was the PIN number.\n\nThe last one I read you was the MC number, M a c, which was, like, eight double four. Yes. Yeah. And the other the first one I gave you, which was the s n. Yeah.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.05712082609534264},{"text":"Yes.","start":10.8,"end":11.2,"sentiment":"neutral","sentiment_score":0.10923103988170624},{"text":"Yes.","start":11.2,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.1247444674372673},{"text":"You are.","start":11.5199995,"end":12.259999,"sentiment":"neutral","sentiment_score":0.15239354223012924},{"text":"So which box is that?","start":28.34,"end":29.54,"sentiment":"neutral","sentiment_score":0.026611677184700967}],"sentiment":"neutral","sentiment_score":0.07289418037980795,"num_words":10,"start":3.76,"end":29.54},{"sentences":[{"text":"Is that the one you sent me?","start":29.54,"end":30.92,"sentiment":"neutral","sentiment_score":0.018595728890172074},{"text":"Yeah.","start":32.34,"end":32.84,"sentiment":"neutral","sentiment_score":-0.020155034959316257},{"text":"Right.","start":35.3,"end":35.54,"sentiment":"neutral","sentiment_score":-0.008038429543375969},{"text":"Hang on.","start":35.54,"end":35.94,"sentiment":"neutral","sentiment_score":-0.024491204880177975},{"text":"I'm gonna have to get the step thing.","start":35.94,"end":37.54,"sentiment":"neutral","sentiment_score":-0.0407088955398649}],"sentiment":"neutral","sentiment_score":-0.014351417702671728,"num_words":19,"start":29.54,"end":37.54},{"sentences":[{"text":"Two seconds.","start":37.54,"end":38.28,"sentiment":"neutral","sentiment_score":0.0014874031767249107},{"text":"Sorry.","start":80.065,"end":80.305,"sentiment":"neutral","sentiment_score":-0.1299004852771759},{"text":"I'm just trying to find the step ladder.","start":80.305,"end":81.845,"sentiment":"neutral","sentiment_score":-0.09418849740177393},{"text":"Okay.","start":107.675,"end":108.175,"sentiment":"neutral","sentiment_score":0.03407055884599686},{"text":"So where do I find the number on the box that's in the wall?","start":108.315,"end":115.95,"sentiment":"neutral","sentiment_score":0.018468154594302177}],"sentiment":"neutral","sentiment_score":-0.02260803596044962,"num_words":26,"start":37.54,"end":115.95},{"sentences":[{"text":"Okay.","start":124.525,"end":125.025,"sentiment":"neutral","sentiment_score":0.02824138104915619},{"text":"Trying to get it off the break up.","start":137.165,"end":138.94499,"sentiment":"neutral","sentiment_score":-0.05131276557222009},{"text":"Okay.","start":144.26,"end":144.5,"sentiment":"neutral","sentiment_score":-0.0005512656643986702},{"text":"There's that one.","start":144.5,"end":145.3,"sentiment":"neutral","sentiment_score":-0.01698763792713483},{"text":"Friday.","start":145.3,"end":145.8,"sentiment":"neutral","sentiment_score":-0.08846521377563477}],"sentiment":"neutral","sentiment_score":-0.03730286691071732,"num_words":14,"start":124.525,"end":145.8},{"sentences":[{"text":"I don't like the text photo of it so I can enlarge it to read it.","start":152.145,"end":156.485,"sentiment":"negative","sentiment_score":-0.368427162989974},{"text":"Yep.","start":163.985,"end":164.385,"sentiment":"neutral","sentiment_score":0.03128831088542938},{"text":"I've just worked on that.","start":164.385,"end":165.665,"sentiment":"neutral","sentiment_score":0.03165601678192616},{"text":"I'm just taking a picture now at the back so that I can read the 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ADTN250.","start":217.605,"end":229.06001,"sentiment":"neutral","sentiment_score":-0.00502456856581072}],"sentiment":"neutral","sentiment_score":-0.06336514584420781,"num_words":28,"start":176.92,"end":229.06001},{"sentences":[{"text":"Yep.","start":234.48001,"end":234.98001,"sentiment":"neutral","sentiment_score":-0.00005314219743013382},{"text":"729 7, EFor E no.","start":235.20001,"end":244.905,"sentiment":"neutral","sentiment_score":-0.02779861418530345},{"text":"EForEgg.","start":244.905,"end":246.205,"sentiment":"neutral","sentiment_score":-0.0410747230052948},{"text":"That's it.","start":256.93,"end":257.66998,"sentiment":"neutral","sentiment_score":0.06587725505232811},{"text":"Yep.","start":271.225,"end":271.725,"sentiment":"neutral","sentiment_score":0.1001235693693161}],"sentiment":"neutral","sentiment_score":0.005175714334473014,"num_words":10,"start":234.48001,"end":271.725},{"sentences":[{"text":"Yep.","start":275.305,"end":275.805,"sentiment":"neutral","sentiment_score":0.07094419747591019},{"text":"There's a there's a p n number, which is 128.","start":282.86,"end":287.43997,"sentiment":"neutral","sentiment_score":-0.023371123522520066},{"text":"Yep.","start":290.06,"end":290.56,"sentiment":"neutral","sentiment_score":0.01538731437176466},{"text":"P ForPeterNForNelly, 128 7933, FForFred, 4, and then there's a yep.","start":290.93997,"end":310.24,"sentiment":"neutral","sentiment_score":-0.003949089081619273},{"text":"Another thing which is m for McDonald's, a For apple, c, then it's 844.","start":310.24,"end":321.7,"sentiment":"neutral","sentiment_score":-0.0007908151019364595}],"sentiment":"neutral","sentiment_score":-0.0054565166135796825,"num_words":37,"start":275.305,"end":321.7},{"sentences":[{"text":"Yep, 8 as in the number 8, d for dog, 4, 6828, d for dog, 5.","start":325.965,"end":346.44998,"sentiment":"neutral","sentiment_score":0.007577801661682315},{"text":"So that's all the different numbers on the back.","start":346.99,"end":349.25,"sentiment":"neutral","sentiment_score":0.05677098573909865},{"text":"No.","start":358.215,"end":358.535,"sentiment":"neutral","sentiment_score":-0.12825529277324677},{"text":"The PIN number was the one that started with 128.","start":358.535,"end":361.995,"sentiment":"neutral","sentiment_score":-0.09067470543086528},{"text":"7933F4 was the PIN number.","start":366.65997,"end":370.59998,"sentiment":"neutral","sentiment_score":-0.015788765921024607}],"sentiment":"neutral","sentiment_score":-0.011750304352395555,"num_words":41,"start":325.965,"end":370.59998},{"sentences":[{"text":"The last one I read you was the MC number, M a c, which was, like, eight double four.","start":374.74,"end":380.055,"sentiment":"neutral","sentiment_score":-0.013460772430622265},{"text":"Yes.","start":385.475,"end":385.975,"sentiment":"neutral","sentiment_score":0.03134462609887123},{"text":"Yeah.","start":390.66,"end":390.90002,"sentiment":"neutral","sentiment_score":0.049679335206747055},{"text":"And the other the first one I gave you, which was the s 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Good yes. Hello. Good afternoon. This is Marie from Erso tech support.\n\nAm I speaking with Melinda?\n\nChannel 1: Yes. Yes. You are.\n\nChannel 0: Yeah. Just wanted to add the NTD serial number for us to further check the NTD box.\n\nChannel 1: So which box is that? Is that the one you sent\n\nChannel 0: Yeah.\n\nChannel 1: me?\n\nChannel 0: No. It is\n\nChannel 1: Yeah.\n\nChannel 0: the box mounted on your wall.\n\nChannel 1: Right. Hang on. I'm gonna have to get the step thing. Two seconds.\n\nChannel 0: Yeah. Sure. So the black box, the small black box. So the box can be carefully lifted or slide off its mounting bracket without removing the bracket itself.\n\nChannel 1: Sorry. I'm just trying to find the step ladder.\n\nChannel 0: Yes, sir.\n\nChannel 1: Okay. So where do I find the number on the box that's in the wall?\n\nChannel 0: So once it's slightly removed from the bracket, please check the label at the back of\n\nChannel 1: Okay.\n\nChannel 0: at the back for the serial number. It should start with a d TN or any number.\n\nChannel 1: Trying to get it off the break up.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. There's that one. Friday. I don't like the text photo of it so I can enlarge it to read it.\n\nChannel 0: Okay. Have you able to remove the box?\n\nChannel 1: Yep. I've just worked on\n\nChannel 0: Okay.\n\nChannel 1: that. I'm just taking a picture now at the back so that I can read the number.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Okay.\n\nChannel 0: Or you can\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: which\n\nChannel 0: send me\n\nChannel 1: yes.\n\nChannel 0: the picture. Mhmm.\n\nChannel 1: I can't send pictures from my phone, unfortunately, but so\n\nChannel 0: Okay.\n\nChannel 1: is it the one starting with a FN?\n\nChannel 0: Is there an ADTN?\n\nChannel 1: There's an SNADTN2507297E.\n\nChannel 0: Sorry. Can you repeat it again from the start?\n\nChannel 1: Yes. SN\n\nChannel 0: S n. Mhmm.\n\nChannel 1: ColonApostrophes, ADTN250.\n\nChannel 0: BPN. 250.\n\nChannel 1: Yep. 729\n\nChannel 0: Mhmm.\n\nChannel 1: 7,\n\nChannel 0: Mhmm. 78 or 8.\n\nChannel 1: EFor E no. EForEgg.\n\nChannel 0: Okay. That's it?\n\nChannel 1: That's it.\n\nChannel 0: Okay. Let me just repeat the serial number. It's ASTN2507297E\n\nChannel 1: Yep.\n\nChannel 0: for egg.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Okay then. Is there any other number written, or this is the only number?\n\nChannel 1: There's a there's a p n number, which is 128.\n\nChannel 0: TN number?\n\nChannel 1: Yep. P\n\nChannel 0: Mhmm.\n\nChannel 1: ForPeterNForNelly,\n\nChannel 0: Mhmm.\n\nChannel 1: 128\n\nChannel 0: One two eight. Mhmm.\n\nChannel 1: 7933,\n\nChannel 0: Seven nine. Mhmm.\n\nChannel 1: FForFred,\n\nChannel 0: Mhmm.\n\nChannel 1: 4,\n\nChannel 0: Four.\n\nChannel 1: and then there's a yep. Another thing which is m\n\nChannel 0: Mhmm.\n\nChannel 1: for McDonald's, a For apple, c, then it's 844.\n\nChannel 0: Mhmm. 844. Mhmm.\n\nChannel 1: Yep, 8 as in the number 8,\n\nChannel 0: Mhmm.\n\nChannel 1: d for dog,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: 4,\n\nChannel 0: Mhmm.\n\nChannel 1: 6828,\n\nChannel 0: Six eight two eight.\n\nChannel 1: d for dog,\n\nChannel 0: Mhmm.\n\nChannel 1: 5. So that's\n\nChannel 0: That's\n\nChannel 1: all the\n\nChannel 0: fine.\n\nChannel 1: different numbers on the back.\n\nChannel 0: So this number is it says PM number.\n\nChannel 1: No. The PIN number was the one that started with 128.\n\nChannel 0: Mhmm.\n\nChannel 1: 7933F4 was the PIN number.\n\nChannel 0: And this is MC number?\n\nChannel 1: The last one I read you was the MC number, M a c,\n\nChannel 0: Mhmm.\n\nChannel 1: which was, like,\n\nChannel 0: Okay.\n\nChannel 1: eight double four.\n\nChannel 0: Mhmm. DC6828D5.\n\nChannel 1: Yes.\n\nChannel 0: Okay then. That's it? All the numbers?\n\nChannel 1: Yeah. And the\n\nChannel 0: Mhmm.\n\nChannel 1: other the first one I gave you, which was the s n.\n\nChannel 0: As in number. Okay then.\n\nChannel 1: Yeah.\n\nChannel 0: I'll forward this to the network team, then I'll get back to you.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.05712082609534264}],"sentiment":"neutral","sentiment_score":0.05712082609534264,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello?","start":3.76,"end":4.16,"sentiment":"neutral","sentiment_score":0.019499406218528748},{"text":"Good yes.","start":4.16,"end":5.2799997,"sentiment":"positive","sentiment_score":0.39991576969623566},{"text":"Hello.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.2302602231502533},{"text":"Good afternoon.","start":5.52,"end":6.24,"sentiment":"positive","sentiment_score":0.42628225684165955},{"text":"This is Marie from Erso tech support.","start":6.24,"end":9.139999,"sentiment":"neutral","sentiment_score":0.27026842747415813}],"sentiment":"neutral","sentiment_score":0.2918488211356677,"channel":0,"num_words":13,"start":3.76,"end":9.139999},{"sentences":[{"text":"Am I speaking with Melinda?","start":9.36,"end":10.74,"sentiment":"neutral","sentiment_score":0.13961440473794937}],"sentiment":"neutral","sentiment_score":0.13961440473794937,"channel":0,"num_words":5,"start":9.36,"end":10.74},{"sentences":[{"text":"Yes.","start":10.8,"end":11.2,"sentiment":"neutral","sentiment_score":0.10923103988170624},{"text":"Yes.","start":11.2,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.1247444674372673},{"text":"You are.","start":11.5199995,"end":12.259999,"sentiment":"neutral","sentiment_score":0.15239354223012924}],"sentiment":"neutral","sentiment_score":0.134690647944808,"channel":1,"num_words":4,"start":10.8,"end":12.259999},{"sentences":[{"text":"Yeah.","start":13.365,"end":13.865,"sentiment":"neutral","sentiment_score":0.08512993156909943},{"text":"Just wanted to add the NTD serial number for us to further check the NTD 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it?","start":388.025,"end":388.845,"sentiment":"neutral","sentiment_score":0.03247822355479002},{"text":"All the numbers?","start":388.985,"end":389.885,"sentiment":"neutral","sentiment_score":0.016400272647539776}],"sentiment":"neutral","sentiment_score":0.02507456125957625,"channel":0,"num_words":7,"start":386.585,"end":389.885},{"sentences":[{"text":"Yeah.","start":390.66,"end":390.90002,"sentiment":"neutral","sentiment_score":0.049679335206747055},{"text":"And the","start":390.90002,"end":391.14,"sentiment":"neutral","sentiment_score":0.026877466589212418}],"sentiment":"neutral","sentiment_score":0.03447808946172396,"channel":1,"num_words":3,"start":390.66,"end":391.14},{"sentences":[{"text":"Mhmm.","start":391.11,"end":391.61,"sentiment":"neutral","sentiment_score":0.02053051069378853}],"sentiment":"neutral","sentiment_score":0.02053051069378853,"channel":0,"num_words":1,"start":391.11,"end":391.61},{"sentences":[{"text":"other the first one I gave you, which was the s n.","start":391.14,"end":394.04,"sentiment":"neutral","sentiment_score":0.01421627951397871}],"sentiment":"neutral","sentiment_score":0.01421627951397871,"channel":1,"num_words":12,"start":391.14,"end":394.04},{"sentences":[{"text":"As in number.","start":394.38998,"end":395.27,"sentiment":"neutral","sentiment_score":0.00876981702943643},{"text":"Okay then.","start":395.27,"end":396.09,"sentiment":"neutral","sentiment_score":0.11354689300060272}],"sentiment":"neutral","sentiment_score":0.050680647417902944,"channel":0,"num_words":5,"start":394.38998,"end":396.09},{"sentences":[{"text":"Yeah.","start":395.7,"end":396.2,"sentiment":"neutral","sentiment_score":0.1819051206111908}],"sentiment":"neutral","sentiment_score":0.1819051206111908,"channel":1,"num_words":1,"start":395.7,"end":396.2},{"sentences":[{"text":"I'll forward this to the network team, then I'll get back to you.","start":396.15,"end":399.44998,"sentiment":"neutral","sentiment_score":0.2382696637740502}],"sentiment":"neutral","sentiment_score":0.2382696637740502,"channel":0,"num_words":13,"start":396.15,"end":399.44998},{"sentences":[{"text":"Thank you.","start":399.62003,"end":400.44,"sentiment":"positive","sentiment_score":0.48221322894096375}],"sentiment":"positive","sentiment_score":0.48221322894096375,"channel":1,"num_words":2,"start":399.62003,"end":400.44},{"sentences":[{"text":"Thank you so much.","start":400.94998,"end":402.15,"sentiment":"positive","sentiment_score":0.8571739792823792},{"text":"Bye.","start":402.15,"end":402.65,"sentiment":"neutral","sentiment_score":-0.07543692737817764}],"sentiment":"positive","sentiment_score":0.6706517979502677,"channel":0,"num_words":5,"start":400.94998,"end":402.65}]},"summary":{"result":"success","short":"A representative from Erso tech support calls to add a serial number to check the NTD box. The customer asks for help removing the small black box and the representative provides step instructions. The customer asks about a different number and the representative provides the necessary information. The call ends with the representative promising to forward the information to the network team."},"intents":{"segments":[{"text":"Just wanted to add the NTD serial number for us to further check the NTD box. So which box is that?","start_word":24,"end_word":44,"intents":[{"intent":"Add ntd serial number","confidence_score":0.38719139}]},{"text":"I'm just trying to find the step ladder. Yes, sir. Okay.","start_word":105,"end_word":115,"intents":[{"intent":"Locate step ladder","confidence_score":0.17504814}]},{"text":"Have you able to remove the box? Yep.","start_word":195,"end_word":202,"intents":[{"intent":"Remove box","confidence_score":0.08163479}]},{"text":"I'll forward this to the network team, then I'll get back to you. Thank you.","start_word":502,"end_word":516,"intents":[{"intent":"Locate and forward to network team","confidence_score":0.00001739284}]}]},"sentiments":{"segments":[{"text":"Hello? Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.03831011801958084},{"text":"Good yes.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3858622014522553},{"text":"Hello.","start_word":4,"end_word":4,"sentiment":"neutral","sentiment_score":0.2302602231502533},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4135432839393616},{"text":"This is Marie from Erso tech support. Am I speaking with Melinda? Yes. Yes. You are. Yeah. Just wanted to add the NTD serial number for us to further check the NTD box. So which box is that? Is that the one you sent Yeah. me? No. It is Yeah. the box mounted on your wall. Right. Hang on. I'm gonna have to get the step thing. Two seconds. Yeah. Sure. So the black box, the small black box. So the box can be carefully lifted or slide off its mounting bracket without removing the bracket itself. Sorry. I'm just trying to find the step ladder. Yes, sir. Okay. So where do I find the number on the box that's in the wall? So once it's slightly removed from the bracket, please check the label at the back of Okay. at the back for the serial number. It should start with a d TN or any number. Trying to get it off the break up. Mhmm. Okay. There's that one. Friday.","start_word":7,"end_word":177,"sentiment":"neutral","sentiment_score":0.030405865982174873},{"text":"I don't like the text photo of it so I can enlarge it to read it.","start_word":178,"end_word":193,"sentiment":"negative","sentiment_score":-0.35865193605422974},{"text":"Okay. Have you able to remove the box? Yep. I've just worked on Okay. that. I'm just taking a picture now at the back so that I can read the number. Okay. Sure. Okay. Or you can So just which send me yes. the picture. Mhmm. I can't send pictures from my phone, unfortunately, but so Okay. is it the one starting with a FN? Is there an ADTN? There's an SNADTN2507297E. Sorry. Can you repeat it again from the start? Yes. SN S n. Mhmm. ColonApostrophes, ADTN250. BPN. 250. Yep. 729 Mhmm. 7, Mhmm. 78 or 8. EFor E no. EForEgg. Okay. That's it? That's it. Okay. Let me just repeat the serial number. It's ASTN2507297E Yep. for egg. Yep. Mhmm. Okay then. Is there any other number written, or this is the only number? There's a there's a p n number, which is 128. TN number? Yep. P Mhmm. ForPeterNForNelly, Mhmm. 128 One two eight. Mhmm. 7933, Seven nine. Mhmm. FForFred, Mhmm. 4, Four. and then there's a yep. Another thing which is m Mhmm. for McDonald's, a For apple, c, then it's 844. Mhmm. 844. Mhmm. Yep, 8 as in the number 8, Mhmm. d for dog, Mhmm. Mhmm. 4, Mhmm. 6828, Six eight two eight. d for dog, Mhmm. 5. So that's That's all the fine. different numbers on the back. So this number is it says PM number. No. The PIN number was the one that started with 128. Mhmm. 7933F4 was the PIN number. And this is MC number? The last one I read you was the MC number, M a c, Mhmm. which was, like, Okay. eight double four. Mhmm. DC6828D5. Yes. Okay then. That's it? All the numbers? Yeah. And the Mhmm. other the first one I gave you, which was the s n. As in number. Okay then. Yeah. I'll forward this to the network team, then I'll get back to you.","start_word":194,"end_word":514,"sentiment":"neutral","sentiment_score":0.00556202719098311},{"text":"Thank you. Thank you so much. Bye.","start_word":515,"end_word":521,"sentiment":"positive","sentiment_score":0.686770328453609}],"average":{"sentiment":"neutral","sentiment_score":0.015770103879891702}}}}