{"metadata":{"transaction_key":"deprecated","request_id":"01a01e22-9319-7862-8533-d19064627115","sha256":"9d541f7b6ffb0f6256643bfb9a960594f124849ce352a2170aef8d699795077d","created":"2026-08-20T07:46:19.791Z","duration":26.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":91,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"You're speaking. Wayne, mate. Debbie started calling IP Financial. I apologize for being fifteen minutes late, mate. I was stuck in a bit of an annual review with the client. Hey. If you can give me a callback on this number, likewise, 130160796. Hope that'll be great. Thanks. Bye.","confidence":0.9892578,"words":[{"word":"you're","start":8.0,"end":8.24,"confidence":0.32641602,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.15583258867263794},{"word":"speaking","start":8.24,"end":8.74,"confidence":0.5227661,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.1590491086244583},{"word":"wayne","start":9.28,"end":9.5199995,"confidence":0.8054199,"punctuated_word":"Wayne,","sentiment":"neutral","sentiment_score":0.014179636724293232},{"word":"mate","start":9.5199995,"end":9.92,"confidence":0.9213867,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.013277782127261162},{"word":"debbie","start":9.92,"end":10.16,"confidence":0.5541992,"punctuated_word":"Debbie","sentiment":"neutral","sentiment_score":-0.025463892146945},{"word":"started","start":10.16,"end":10.559999,"confidence":0.54248047,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.03588065505027771},{"word":"calling","start":10.559999,"end":10.96,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.017303183674812317},{"word":"ip","start":10.96,"end":11.28,"confidence":0.2644043,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02072184532880783},{"word":"financial","start":11.28,"end":11.78,"confidence":0.9851074,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":-0.06050213426351547},{"word":"i","start":12.0,"end":12.24,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21256129443645477},{"word":"apologize","start":12.24,"end":12.74,"confidence":0.9980469,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.28095847368240356},{"word":"for","start":12.88,"end":13.04,"confidence":0.48657227,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3672516345977783},{"word":"being","start":13.04,"end":13.28,"confidence":0.93408203,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.3306421637535095},{"word":"fifteen","start":13.28,"end":13.5199995,"confidence":0.7895508,"punctuated_word":"fifteen","sentiment":"negative","sentiment_score":-0.36543726921081543},{"word":"minutes","start":13.5199995,"end":13.84,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"negative","sentiment_score":-0.42075034976005554},{"word":"late","start":13.84,"end":14.08,"confidence":0.85791016,"punctuated_word":"late,","sentiment":"negative","sentiment_score":-0.3822407126426697},{"word":"mate","start":14.08,"end":14.32,"confidence":0.8535156,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.2784123718738556},{"word":"i","start":14.32,"end":14.82,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3623315393924713},{"word":"was","start":15.224999,"end":15.464999,"confidence":0.9892578,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.35898807644844055},{"word":"stuck","start":15.464999,"end":15.785,"confidence":0.9902344,"punctuated_word":"stuck","sentiment":"neutral","sentiment_score":-0.30261170864105225},{"word":"in","start":15.785,"end":15.945,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.30924874544143677},{"word":"a","start":15.945,"end":16.025,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28101134300231934},{"word":"bit","start":16.025,"end":16.265,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.2564133405685425},{"word":"of","start":16.265,"end":16.345,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3021675646305084},{"word":"an","start":16.345,"end":16.505,"confidence":0.9970703,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.3425231873989105},{"word":"annual","start":16.505,"end":16.824999,"confidence":0.9980469,"punctuated_word":"annual","sentiment":"negative","sentiment_score":-0.36555927991867065},{"word":"review","start":16.824999,"end":17.225,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.2977699935436249},{"word":"with","start":17.225,"end":17.345001,"confidence":0.9472656,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3536123037338257},{"word":"the","start":17.345001,"end":17.465,"confidence":0.25341797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3209872841835022},{"word":"client","start":17.465,"end":17.965,"confidence":0.97216797,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":-0.2842288613319397},{"word":"hey","start":18.585,"end":18.744999,"confidence":0.7570801,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.09422101080417632},{"word":"if","start":18.744999,"end":18.824999,"confidence":0.94970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.09743188321590424},{"word":"you","start":18.824999,"end":18.904999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05131043493747711},{"word":"can","start":18.904999,"end":18.985,"confidence":0.9902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.045175619423389435},{"word":"give","start":18.985,"end":19.145,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.060430675745010376},{"word":"me","start":19.145,"end":19.305,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.123121440410614},{"word":"a","start":19.305,"end":19.385,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08161687850952148},{"word":"callback","start":19.385,"end":19.705,"confidence":0.9892578,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.08214998245239258},{"word":"on","start":19.705,"end":19.865,"confidence":0.76660156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08339996635913849},{"word":"this","start":19.865,"end":20.105,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09042349457740784},{"word":"number","start":20.105,"end":20.605,"confidence":0.84716797,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.07905730605125427},{"word":"likewise","start":20.744999,"end":21.224998,"confidence":0.9313965,"punctuated_word":"likewise,","sentiment":"neutral","sentiment_score":0.07310550659894943},{"word":"130160796","start":21.224998,"end":23.705,"confidence":0.98098415,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.12885119020938873},{"word":"hope","start":23.705,"end":23.945,"confidence":0.3791504,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.6396770477294922},{"word":"that'll","start":23.945,"end":24.185,"confidence":0.7800293,"punctuated_word":"that'll","sentiment":"positive","sentiment_score":0.5482523441314697},{"word":"be","start":24.185,"end":24.345,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.552238941192627},{"word":"great","start":24.345,"end":24.664999,"confidence":0.9970703,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5488744974136353},{"word":"thanks","start":24.664999,"end":24.904999,"confidence":0.9145508,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4981840252876282},{"word":"bye","start":24.904999,"end":25.404999,"confidence":0.95703125,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1652238368988037}],"paragraphs":{"transcript":"\nYou're speaking. Wayne, mate. Debbie started calling IP Financial. I apologize for being fifteen minutes late, mate. I was stuck in a bit of an annual review with the client.\n\nHey. If you can give me a callback on this number, likewise, 130160796. Hope that'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"You're speaking.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.15744084864854813},{"text":"Wayne, mate.","start":9.28,"end":9.92,"sentiment":"neutral","sentiment_score":0.013728709425777197},{"text":"Debbie started calling IP Financial.","start":9.92,"end":11.78,"sentiment":"neutral","sentiment_score":-0.031974342092871665},{"text":"I apologize for being fifteen minutes late, mate.","start":12.0,"end":14.32,"sentiment":"neutral","sentiment_score":-0.3297817837446928},{"text":"I was stuck in a bit of an annual review with the client.","start":14.32,"end":17.965,"sentiment":"neutral","sentiment_score":-0.31826563294117266}],"sentiment":"neutral","sentiment_score":-0.21977466975028317,"num_words":30,"start":8.0,"end":17.965},{"sentences":[{"text":"Hey.","start":18.585,"end":18.744999,"sentiment":"neutral","sentiment_score":0.09422101080417632},{"text":"If you can give me a callback on this number, likewise, 130160796.","start":18.744999,"end":23.705,"sentiment":"neutral","sentiment_score":0.08300619820753734},{"text":"Hope that'll be great.","start":23.705,"end":24.664999,"sentiment":"positive","sentiment_score":0.572260707616806},{"text":"Thanks.","start":24.664999,"end":24.904999,"sentiment":"positive","sentiment_score":0.4981840252876282},{"text":"Bye.","start":24.904999,"end":25.404999,"sentiment":"neutral","sentiment_score":0.1652238368988037}],"sentiment":"neutral","sentiment_score":0.21277610957622528,"num_words":19,"start":18.585,"end":25.404999}]}}]},{"alternatives":[{"transcript":"Hi. You've called Wayne Carter. I'm unable to take your call now, but please leave a message. Thanks.","confidence":0.9995117,"words":[{"word":"hi","start":2.0,"end":2.3999999,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.00507985707372427},{"word":"you've","start":2.3999999,"end":2.6399999,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.028169535100460052},{"word":"called","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.02462607249617577},{"word":"wayne","start":2.96,"end":3.28,"confidence":0.9970703,"punctuated_word":"Wayne","sentiment":"neutral","sentiment_score":-0.012387938797473907},{"word":"carter","start":3.28,"end":3.78,"confidence":0.9975586,"punctuated_word":"Carter.","sentiment":"neutral","sentiment_score":-0.03389997407793999},{"word":"i'm","start":3.84,"end":4.0,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1710192859172821},{"word":"unable","start":4.0,"end":4.4,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.21368563175201416},{"word":"to","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2162206768989563},{"word":"take","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.25493401288986206},{"word":"your","start":4.7999997,"end":4.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.24266496300697327},{"word":"call","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.21217381954193115},{"word":"now","start":5.12,"end":5.3599997,"confidence":0.9785156,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.19795402884483335},{"word":"but","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11795705556869508},{"word":"please","start":5.52,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1595132052898407},{"word":"leave","start":5.8399997,"end":6.0,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10456768423318864},{"word":"a","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13021507859230042},{"word":"message","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.11344103515148164},{"word":"thanks","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2773754298686981}],"paragraphs":{"transcript":"\nHi. You've called Wayne Carter. I'm unable to take your call now, but please leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.00507985707372427},{"text":"You've called Wayne Carter.","start":2.3999999,"end":3.78,"sentiment":"neutral","sentiment_score":-0.02477088011801243},{"text":"I'm unable to take your call now, but please leave a message.","start":3.84,"end":6.56,"sentiment":"neutral","sentiment_score":-0.17786220647394657},{"text":"Thanks.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.2773754298686981}],"sentiment":"neutral","sentiment_score":-0.10838748395649923,"num_words":18,"start":2.0,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Wayne Carter. I'm unable to take your call now, but please leave a message. Thanks.\n\nChannel 0: You're speaking. Wayne, mate. Debbie started calling IP Financial. I apologize for being fifteen minutes late, mate. I was stuck in a bit of an annual review with the client.\n\nHey. If you can give me a callback on this number, likewise, 130160796. Hope that'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.00507985707372427},{"text":"You've called Wayne Carter.","start":2.3999999,"end":3.78,"sentiment":"neutral","sentiment_score":-0.02477088011801243},{"text":"I'm unable to take your call now, but please leave a message.","start":3.84,"end":6.56,"sentiment":"neutral","sentiment_score":-0.17786220647394657},{"text":"Thanks.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.2773754298686981}],"sentiment":"neutral","sentiment_score":-0.10838748395649923,"channel":1,"num_words":18,"start":2.0,"end":7.06},{"sentences":[{"text":"You're speaking.","start":8.0,"end":8.74,"sentiment":"neutral","sentiment_score":0.15744084864854813},{"text":"Wayne, mate.","start":9.28,"end":9.92,"sentiment":"neutral","sentiment_score":0.013728709425777197},{"text":"Debbie started calling IP Financial.","start":9.92,"end":11.78,"sentiment":"neutral","sentiment_score":-0.031974342092871665},{"text":"I apologize for being fifteen minutes late, mate.","start":12.0,"end":14.32,"sentiment":"neutral","sentiment_score":-0.3297817837446928},{"text":"I was stuck in a bit of an annual review with the client.","start":14.32,"end":17.965,"sentiment":"neutral","sentiment_score":-0.31826563294117266}],"sentiment":"neutral","sentiment_score":-0.21977466975028317,"channel":0,"num_words":30,"start":8.0,"end":17.965},{"sentences":[{"text":"Hey.","start":18.585,"end":18.744999,"sentiment":"neutral","sentiment_score":0.09422101080417632},{"text":"If you can give me a callback on this number, likewise, 130160796.","start":18.744999,"end":23.705,"sentiment":"neutral","sentiment_score":0.08300619820753734},{"text":"Hope that'll be great.","start":23.705,"end":24.664999,"sentiment":"positive","sentiment_score":0.572260707616806},{"text":"Thanks.","start":24.664999,"end":24.904999,"sentiment":"positive","sentiment_score":0.4981840252876282},{"text":"Bye.","start":24.904999,"end":25.404999,"sentiment":"neutral","sentiment_score":0.1652238368988037}],"sentiment":"neutral","sentiment_score":0.21277610957622528,"channel":0,"num_words":19,"start":18.585,"end":25.404999}]},"summary":{"result":"success","short":"The customer, Wayne Carter, is unable to answer the phone and has an answering machine on the line. He apologizes for being late due to an annual review with a client and asks the agent to call him back on a specific number."},"intents":{"segments":[{"text":"If you can give me a callback on this number, likewise, 130160796. Hope that'll be great. Thanks.","start_word":49,"end_word":65,"intents":[{"intent":"Request callback","confidence_score":0.6546717}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Wayne Carter. I'm unable to take your call now, but please leave a message. Thanks. You're speaking. Wayne, mate. Debbie started calling IP Financial. I apologize for being fifteen minutes late, mate. I was stuck in a bit of an annual review with the client. Hey. If you can give me a callback on this number, likewise, 130160796.","start_word":0,"end_word":60,"sentiment":"neutral","sentiment_score":-0.08844398707151413},{"text":"Hope that'll be great. Thanks.","start_word":61,"end_word":65,"sentiment":"positive","sentiment_score":0.5478655695915222},{"text":"Bye.","start_word":66,"end_word":66,"sentiment":"neutral","sentiment_score":0.22075262665748596}],"average":{"sentiment":"neutral","sentiment_score":-0.025666857665439823}}}}