{"metadata":{"transaction_key":"deprecated","request_id":"01a060c2-1613-7a63-8991-98c271a1b33e","sha256":"c7a9c1886250d181ea1c4ed0901567e8c9f566ad295fe2fa80367789d9b20ae3","created":"2026-09-02T06:15:29.303Z","duration":49.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":166,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":202,"output_tokens":202},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":202,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Damien, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing good, sir. Thank you for asking. Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC. AI security, sir. Mhmm. Hour. In two weeks. Alright. Okay. I'll resend it and call you back after two weeks. Alright. Thank you. Alright. Bye bye.","confidence":0.99401855,"words":[{"word":"yeah","start":3.36,"end":3.6,"confidence":0.8955078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17339470982551575},{"word":"good","start":3.6,"end":3.84,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4773781299591065},{"word":"afternoon","start":3.84,"end":4.34,"confidence":0.98583984,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4166737496852875},{"word":"damien","start":5.12,"end":5.6,"confidence":0.82836914,"punctuated_word":"Damien,","sentiment":"positive","sentiment_score":0.3821207880973816},{"word":"it's","start":5.6,"end":6.1,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3368323743343353},{"word":"ronald","start":6.3199997,"end":6.8199997,"confidence":0.96435547,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.290985643863678},{"word":"from","start":6.96,"end":7.46,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.26258358359336853},{"word":"cloud","start":7.52,"end":7.8399997,"confidence":0.8144531,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.26672133803367615},{"word":"solution","start":7.8399997,"end":8.32,"confidence":0.9614258,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.24883809685707092},{"word":"it","start":8.32,"end":8.82,"confidence":0.99560547,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2576030492782593},{"word":"how","start":9.44,"end":9.599999,"confidence":0.9536133,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.33007967472076416},{"word":"are","start":9.599999,"end":9.76,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.304728627204895},{"word":"you","start":9.76,"end":9.84,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31033116579055786},{"word":"doing","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.302839457988739},{"word":"today","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.3103318214416504},{"word":"i'm","start":12.0,"end":12.5,"confidence":0.7800293,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6411451101303101},{"word":"doing","start":12.639999,"end":12.96,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6779663562774658},{"word":"good","start":12.96,"end":13.28,"confidence":0.9995117,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.6977264881134033},{"word":"sir","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.634960412979126},{"word":"thank","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6243231892585754},{"word":"you","start":13.759999,"end":13.84,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5764920711517334},{"word":"for","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5760671496391296},{"word":"asking","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5464905500411987},{"word":"sir","start":14.905,"end":15.025,"confidence":0.95214844,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.00435694120824337},{"word":"i","start":15.025,"end":15.1449995,"confidence":0.9243164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00753847137093544},{"word":"just","start":15.1449995,"end":15.385,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003984909504652023},{"word":"wanna","start":15.385,"end":15.705,"confidence":0.60595703,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.007102292031049728},{"word":"check","start":15.705,"end":16.025,"confidence":0.98828125,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0085292998701334},{"word":"if","start":16.025,"end":16.265,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.031128201633691788},{"word":"you","start":16.265,"end":16.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034713245928287506},{"word":"received","start":16.825,"end":17.305,"confidence":0.9707031,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.07684823870658875},{"word":"the","start":17.305,"end":17.465,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03091156855225563},{"word":"email","start":17.465,"end":17.705,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.029723819345235825},{"word":"that","start":17.705,"end":17.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02492612227797508},{"word":"we","start":17.945,"end":18.105,"confidence":0.92822266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02468053624033928},{"word":"sent","start":18.105,"end":18.605,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.023672275245189667},{"word":"a","start":18.904999,"end":18.985,"confidence":0.5517578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002711833454668522},{"word":"a","start":18.985,"end":19.225,"confidence":0.7080078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004772091284394264},{"word":"few","start":19.225,"end":19.385,"confidence":0.8535156,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.002784173935651779},{"word":"days","start":19.385,"end":19.625,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.01662406697869301},{"word":"ago","start":19.625,"end":20.125,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.005577772855758667},{"word":"regarding","start":20.825,"end":21.325,"confidence":0.9316406,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.005107332020998001},{"word":"a","start":21.785,"end":21.865,"confidence":0.921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0152019327506423},{"word":"cybersecurity","start":21.865,"end":22.365,"confidence":0.40625,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.006213447079062462},{"word":"for","start":22.825,"end":23.325,"confidence":0.7495117,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.003206394612789154},{"word":"ai","start":24.665,"end":24.985,"confidence":0.8154297,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.007574029266834259},{"word":"soc","start":24.985,"end":25.485,"confidence":0.4786377,"punctuated_word":"SOC.","sentiment":"neutral","sentiment_score":-0.00963338278234005},{"word":"ai","start":26.505,"end":26.665,"confidence":0.984375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":-0.004100242629647255},{"word":"security","start":26.665,"end":27.165,"confidence":0.9160156,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":-0.010252085514366628},{"word":"sir","start":27.224998,"end":27.724998,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.01575748436152935},{"word":"mhmm","start":33.45,"end":33.95,"confidence":0.99401855,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05751423537731171},{"word":"hour","start":34.73,"end":35.23,"confidence":0.6657715,"punctuated_word":"Hour.","sentiment":"neutral","sentiment_score":-0.03524158149957657},{"word":"in","start":40.17,"end":40.41,"confidence":0.9902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.08072774112224579},{"word":"two","start":40.41,"end":40.57,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1256585717201233},{"word":"weeks","start":40.57,"end":40.89,"confidence":0.9223633,"punctuated_word":"weeks.","sentiment":"neutral","sentiment_score":-0.09801077842712402},{"word":"alright","start":40.89,"end":41.29,"confidence":0.98168945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.007487256079912186},{"word":"okay","start":41.29,"end":41.61,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006102895364165306},{"word":"i'll","start":41.61,"end":41.93,"confidence":0.98583984,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01538438256829977},{"word":"resend","start":41.93,"end":42.329998,"confidence":0.99902344,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":0.012367816641926764},{"word":"it","start":42.329998,"end":42.57,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.031357549130916595},{"word":"and","start":42.57,"end":43.07,"confidence":0.9375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0019459426403045656},{"word":"call","start":43.37,"end":43.61,"confidence":0.8925781,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.00991147756576538},{"word":"you","start":43.61,"end":43.77,"confidence":0.93847656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005918368697166443},{"word":"back","start":43.77,"end":43.93,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.00816906988620758},{"word":"after","start":43.93,"end":44.25,"confidence":0.98828125,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.01947353407740593},{"word":"two","start":44.25,"end":44.41,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.024573422968387604},{"word":"weeks","start":44.41,"end":44.756874,"confidence":1.0,"punctuated_word":"weeks.","sentiment":"neutral","sentiment_score":-0.0025550909340381622},{"word":"alright","start":45.956875,"end":46.436874,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2149491906166077},{"word":"thank","start":46.436874,"end":46.676872,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4027016758918762},{"word":"you","start":46.676872,"end":47.076874,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3195790648460388},{"word":"alright","start":47.076874,"end":47.396873,"confidence":0.82128906,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18449446558952332},{"word":"bye","start":47.396873,"end":47.636875,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1353088617324829},{"word":"bye","start":47.636875,"end":48.136875,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08582498133182526}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Damien, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing good, sir.\n\nThank you for asking. Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC. AI security, sir. Mhmm. Hour.\n\nIn two weeks. Alright. Okay. I'll resend it and call you back after two weeks. Alright.\n\nThank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.17339470982551575},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.44702593982219696},{"text":"Damien, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.2922406962939671},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.3116621494293213},{"text":"I'm doing good, sir.","start":12.0,"end":13.5199995,"sentiment":"positive","sentiment_score":0.6629495918750763}],"sentiment":"positive","sentiment_score":0.385433714640768,"num_words":19,"start":3.36,"end":13.5199995},{"sentences":[{"text":"Thank you for asking.","start":13.5199995,"end":14.5,"sentiment":"positive","sentiment_score":0.5808432400226593},{"text":"Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC.","start":14.905,"end":25.485,"sentiment":"neutral","sentiment_score":-0.012716306140646338},{"text":"AI security, sir.","start":26.505,"end":27.724998,"sentiment":"neutral","sentiment_score":-0.01003660416851441},{"text":"Mhmm.","start":33.45,"end":33.95,"sentiment":"neutral","sentiment_score":-0.05751423537731171},{"text":"Hour.","start":34.73,"end":35.23,"sentiment":"neutral","sentiment_score":-0.03524158149957657}],"sentiment":"neutral","sentiment_score":0.05743381767674829,"num_words":33,"start":13.5199995,"end":35.23},{"sentences":[{"text":"In two weeks.","start":40.17,"end":40.89,"sentiment":"neutral","sentiment_score":-0.10146569708983104},{"text":"Alright.","start":40.89,"end":41.29,"sentiment":"neutral","sentiment_score":-0.007487256079912186},{"text":"Okay.","start":41.29,"end":41.61,"sentiment":"neutral","sentiment_score":0.006102895364165306},{"text":"I'll resend it and call you back after two weeks.","start":41.61,"end":44.756874,"sentiment":"neutral","sentiment_score":0.0006385796703398227},{"text":"Alright.","start":45.956875,"end":46.436874,"sentiment":"neutral","sentiment_score":0.2149491906166077}],"sentiment":"neutral","sentiment_score":-0.005277904041577129,"num_words":16,"start":40.17,"end":46.436874},{"sentences":[{"text":"Thank you.","start":46.436874,"end":47.076874,"sentiment":"positive","sentiment_score":0.3611403703689575},{"text":"Alright.","start":47.076874,"end":47.396873,"sentiment":"neutral","sentiment_score":0.18449446558952332},{"text":"Bye bye.","start":47.396873,"end":48.136875,"sentiment":"neutral","sentiment_score":0.11056692153215408}],"sentiment":"neutral","sentiment_score":0.2255818098783493,"num_words":5,"start":46.436874,"end":48.136875}]}}]},{"alternatives":[{"transcript":"Hello. Damian speaking. Good. How are you? No. I didn't get it. But if you wanna resend it now, you can do that and follow-up with me. I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time. Yeah. Okay. Thank you. Bye.","confidence":0.9977214,"words":[{"word":"hello","start":0.88,"end":1.28,"confidence":0.91381836,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.032064955681562424},{"word":"damian","start":1.28,"end":1.68,"confidence":0.5385742,"punctuated_word":"Damian","sentiment":"neutral","sentiment_score":0.04324638843536377},{"word":"speaking","start":1.68,"end":2.1799998,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03465167433023453},{"word":"good","start":10.48,"end":10.8,"confidence":0.97314453,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.49891337752342224},{"word":"how","start":10.8,"end":10.96,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3711700439453125},{"word":"are","start":10.96,"end":11.12,"confidence":0.98535156,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.28935515880584717},{"word":"you","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.369322806596756},{"word":"no","start":29.05,"end":29.289999,"confidence":0.8574219,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23806166648864743},{"word":"i","start":29.289999,"end":29.369999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2177803665399551},{"word":"didn't","start":29.369999,"end":29.529999,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.17918793857097626},{"word":"get","start":29.529999,"end":29.77,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17488767206668854},{"word":"it","start":29.77,"end":30.27,"confidence":0.8881836,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.18407471477985385},{"word":"but","start":30.73,"end":31.23,"confidence":0.7651367,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10800627619028091},{"word":"if","start":32.01,"end":32.09,"confidence":0.96972656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06554264575242996},{"word":"you","start":32.09,"end":32.25,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05405962094664574},{"word":"wanna","start":32.25,"end":32.57,"confidence":0.9707031,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.05718493461608887},{"word":"resend","start":32.57,"end":32.97,"confidence":0.99902344,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":-0.09831896424293518},{"word":"it","start":32.97,"end":33.47,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08202223479747772},{"word":"now","start":34.09,"end":34.41,"confidence":0.9645996,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.040337737649679184},{"word":"you","start":34.41,"end":34.57,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024424884468317032},{"word":"can","start":34.57,"end":34.73,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03091832995414734},{"word":"do","start":34.73,"end":34.89,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03413940966129303},{"word":"that","start":34.89,"end":35.29,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.042290158569812775},{"word":"and","start":35.29,"end":35.53,"confidence":0.89501953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04349677637219429},{"word":"follow-up","start":35.53,"end":35.93,"confidence":0.9977214,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.06774571537971497},{"word":"with","start":35.93,"end":36.01,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0929255560040474},{"word":"me","start":36.01,"end":36.17,"confidence":0.9951172,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.08320707082748413},{"word":"i'm","start":36.17,"end":36.25,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1854836642742157},{"word":"gonna","start":36.25,"end":36.489998,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.19883713126182556},{"word":"be","start":36.489998,"end":36.57,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1972346156835556},{"word":"away","start":36.57,"end":36.73,"confidence":0.99609375,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.2202438861131668},{"word":"for","start":36.73,"end":36.89,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22551363706588745},{"word":"a","start":36.89,"end":36.97,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2305978238582611},{"word":"few","start":36.97,"end":37.129997,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.23437008261680603},{"word":"days","start":37.129997,"end":37.29,"confidence":0.8498535,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.19042670726776123},{"word":"so","start":37.29,"end":37.449997,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1640298068523407},{"word":"maybe","start":37.449997,"end":37.77,"confidence":0.99609375,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.15682244300842285},{"word":"you","start":37.77,"end":37.85,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12613777816295624},{"word":"follow-up","start":37.85,"end":38.25,"confidence":0.9342448,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.12140417098999023},{"word":"with","start":38.25,"end":38.329998,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17528490722179413},{"word":"me","start":38.329998,"end":38.57,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1941360980272293},{"word":"in","start":38.57,"end":38.97,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1452431082725525},{"word":"two","start":38.97,"end":39.129997,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.19989265501499176},{"word":"weeks'","start":39.129997,"end":39.536938,"confidence":0.79418945,"punctuated_word":"weeks'","sentiment":"neutral","sentiment_score":-0.17728254199028015},{"word":"time","start":39.536938,"end":40.036938,"confidence":0.9951172,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.17131882905960083},{"word":"yeah","start":41.296936,"end":41.796936,"confidence":0.7824707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014028631150722504},{"word":"okay","start":44.73694,"end":45.136936,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1361578404903412},{"word":"thank","start":45.136936,"end":45.376938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35759174823760986},{"word":"you","start":45.376938,"end":45.876938,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25493377447128296},{"word":"bye","start":47.216938,"end":47.716938,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1776915043592453}],"paragraphs":{"transcript":"\nHello. Damian speaking. Good. How are you? No.\n\nI didn't get it. But if you wanna resend it now, you can do that and follow-up with me. I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time. Yeah. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.032064955681562424},{"text":"Damian speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.03894903138279915},{"text":"Good.","start":10.48,"end":10.8,"sentiment":"positive","sentiment_score":0.49891337752342224},{"text":"How are you?","start":10.8,"end":11.62,"sentiment":"positive","sentiment_score":0.34328266978263855},{"text":"No.","start":29.05,"end":29.289999,"sentiment":"neutral","sentiment_score":-0.23806166648864743}],"sentiment":"neutral","sentiment_score":0.1750828423537314,"num_words":8,"start":0.88,"end":29.289999},{"sentences":[{"text":"I didn't get it.","start":29.289999,"end":30.27,"sentiment":"neutral","sentiment_score":-0.18898267298936844},{"text":"But if you wanna resend it now, you can do that and follow-up with me.","start":30.73,"end":36.17,"sentiment":"neutral","sentiment_score":-0.0616413543621699},{"text":"I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time.","start":36.17,"end":40.036938,"sentiment":"neutral","sentiment_score":-0.18412554926342434},{"text":"Yeah.","start":41.296936,"end":41.796936,"sentiment":"neutral","sentiment_score":0.014028631150722504},{"text":"Okay.","start":44.73694,"end":45.136936,"sentiment":"neutral","sentiment_score":0.1361578404903412}],"sentiment":"neutral","sentiment_score":-0.12422113903822044,"num_words":39,"start":29.289999,"end":45.136936},{"sentences":[{"text":"Thank you.","start":45.136936,"end":45.876938,"sentiment":"neutral","sentiment_score":0.3062627613544464},{"text":"Bye.","start":47.216938,"end":47.716938,"sentiment":"neutral","sentiment_score":0.1776915043592453}],"sentiment":"neutral","sentiment_score":0.2634056756893794,"num_words":3,"start":45.136936,"end":47.716938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Damian speaking.\n\nChannel 0: Yeah. Good afternoon. Damien, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm doing good, sir. Thank you for asking. Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC. AI security, sir.\n\nChannel 1: No. I didn't get it. But if you wanna resend it\n\nChannel 0: Mhmm.\n\nChannel 1: now, you can do\n\nChannel 0: Hour.\n\nChannel 1: that and follow-up with me. I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time.\n\nChannel 0: In two weeks. Alright. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: I'll resend it and call you back after two weeks.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you. Alright.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.032064955681562424},{"text":"Damian speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.03894903138279915}],"sentiment":"neutral","sentiment_score":0.03665433948238691,"channel":1,"num_words":3,"start":0.88,"end":2.1799998},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.17339470982551575},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.44702593982219696},{"text":"Damien, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.2922406962939671},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.3116621494293213}],"sentiment":"neutral","sentiment_score":0.3114294807116191,"channel":0,"num_words":15,"start":3.36,"end":10.58},{"sentences":[{"text":"Good.","start":10.48,"end":10.8,"sentiment":"positive","sentiment_score":0.49891337752342224},{"text":"How are you?","start":10.8,"end":11.62,"sentiment":"positive","sentiment_score":0.34328266978263855}],"sentiment":"positive","sentiment_score":0.3821903467178345,"channel":1,"num_words":4,"start":10.48,"end":11.62},{"sentences":[{"text":"I'm doing good, sir.","start":12.0,"end":13.5199995,"sentiment":"positive","sentiment_score":0.6629495918750763},{"text":"Thank you for asking.","start":13.5199995,"end":14.5,"sentiment":"positive","sentiment_score":0.5808432400226593},{"text":"Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC.","start":14.905,"end":25.485,"sentiment":"neutral","sentiment_score":-0.012716306140646338},{"text":"AI security, sir.","start":26.505,"end":27.724998,"sentiment":"neutral","sentiment_score":-0.01003660416851441}],"sentiment":"neutral","sentiment_score":0.13256771907742534,"channel":0,"num_words":35,"start":12.0,"end":27.724998},{"sentences":[{"text":"No.","start":29.05,"end":29.289999,"sentiment":"neutral","sentiment_score":-0.23806166648864743},{"text":"I didn't get it.","start":29.289999,"end":30.27,"sentiment":"neutral","sentiment_score":-0.18898267298936844},{"text":"But if you wanna resend it","start":30.73,"end":33.47,"sentiment":"neutral","sentiment_score":-0.0775224460909764}],"sentiment":"neutral","sentiment_score":-0.13264791227199815,"channel":1,"num_words":11,"start":29.05,"end":33.47},{"sentences":[{"text":"Mhmm.","start":33.45,"end":33.95,"sentiment":"neutral","sentiment_score":-0.05751423537731171}],"sentiment":"neutral","sentiment_score":-0.05751423537731171,"channel":0,"num_words":1,"start":33.45,"end":33.95},{"sentences":[{"text":"now, you can do","start":34.09,"end":34.89,"sentiment":"neutral","sentiment_score":-0.032455090433359146}],"sentiment":"neutral","sentiment_score":-0.032455090433359146,"channel":1,"num_words":4,"start":34.09,"end":34.89},{"sentences":[{"text":"Hour.","start":34.73,"end":35.23,"sentiment":"neutral","sentiment_score":-0.03524158149957657}],"sentiment":"neutral","sentiment_score":-0.03524158149957657,"channel":0,"num_words":1,"start":34.73,"end":35.23},{"sentences":[{"text":"that and follow-up with me.","start":34.89,"end":36.17,"sentiment":"neutral","sentiment_score":-0.06593305543065071},{"text":"I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time.","start":36.17,"end":40.036938,"sentiment":"neutral","sentiment_score":-0.18412554926342434}],"sentiment":"neutral","sentiment_score":-0.15843152886499529,"channel":1,"num_words":23,"start":34.89,"end":40.036938},{"sentences":[{"text":"In two weeks.","start":40.17,"end":40.89,"sentiment":"neutral","sentiment_score":-0.10146569708983104},{"text":"Alright.","start":40.89,"end":41.29,"sentiment":"neutral","sentiment_score":-0.007487256079912186},{"text":"Okay.","start":41.29,"end":41.61,"sentiment":"neutral","sentiment_score":0.006102895364165306}],"sentiment":"neutral","sentiment_score":-0.061156290397047994,"channel":0,"num_words":5,"start":40.17,"end":41.61},{"sentences":[{"text":"Yeah.","start":41.296936,"end":41.796936,"sentiment":"neutral","sentiment_score":0.014028631150722504}],"sentiment":"neutral","sentiment_score":0.014028631150722504,"channel":1,"num_words":1,"start":41.296936,"end":41.796936},{"sentences":[{"text":"I'll resend it and call you back after two weeks.","start":41.61,"end":44.756874,"sentiment":"neutral","sentiment_score":0.0006385796703398227}],"sentiment":"neutral","sentiment_score":0.0006385796703398227,"channel":0,"num_words":10,"start":41.61,"end":44.756874},{"sentences":[{"text":"Okay.","start":44.73694,"end":45.136936,"sentiment":"neutral","sentiment_score":0.1361578404903412},{"text":"Thank you.","start":45.136936,"end":45.876938,"sentiment":"neutral","sentiment_score":0.3062627613544464}],"sentiment":"neutral","sentiment_score":0.24956112106641135,"channel":1,"num_words":3,"start":44.73694,"end":45.876938},{"sentences":[{"text":"Alright.","start":45.956875,"end":46.436874,"sentiment":"neutral","sentiment_score":0.2149491906166077},{"text":"Thank you.","start":46.436874,"end":47.076874,"sentiment":"positive","sentiment_score":0.3611403703689575},{"text":"Alright.","start":47.076874,"end":47.396873,"sentiment":"neutral","sentiment_score":0.18449446558952332}],"sentiment":"neutral","sentiment_score":0.2804310992360115,"channel":0,"num_words":4,"start":45.956875,"end":47.396873},{"sentences":[{"text":"Bye.","start":47.216938,"end":47.716938,"sentiment":"neutral","sentiment_score":0.1776915043592453}],"sentiment":"neutral","sentiment_score":0.1776915043592453,"channel":1,"num_words":1,"start":47.216938,"end":47.716938},{"sentences":[{"text":"Bye bye.","start":47.396873,"end":48.136875,"sentiment":"neutral","sentiment_score":0.11056692153215408}],"sentiment":"neutral","sentiment_score":0.11056692153215408,"channel":0,"num_words":2,"start":47.396873,"end":48.136875}]},"summary":{"result":"success","short":"The IT representative, Damien, calls to check if the customer received an email regarding cybersecurity for AI SOC. The customer did not receive it but Damien suggests resending it and offers to follow up in two weeks. The call ends with Damien saying he will call back in two weeks."},"intents":{"segments":[{"text":"Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC. AI security, sir.","start_word":30,"end_word":56,"intents":[{"intent":"Check email receipt","confidence_score":0.23482122},{"intent":"Check receipt of email","confidence_score":0.003162843}]},{"text":"I'll resend it and call you back after two weeks. Okay.","start_word":103,"end_word":113,"intents":[{"intent":"Resend email","confidence_score":0.8319912}]},{"text":"I'll resend it and call you back after two weeks. Okay. Thank you.","start_word":103,"end_word":115,"intents":[{"intent":"Call back","confidence_score":0.009137911}]}]},"sentiments":{"segments":[{"text":"Hello. Damian speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07083943486213684},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4369085431098938},{"text":"Damien, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.311657577753067},{"text":"Good. How are you? I'm doing good, sir. Thank you for asking.","start_word":18,"end_word":29,"sentiment":"positive","sentiment_score":0.5584298372268677},{"text":"Sir, I just wanna check if you received the email that we sent a a few days ago regarding a cybersecurity for AI SOC. AI security, sir. No. I didn't get it. But if you wanna resend it Mhmm. now, you can Hour. do that and follow-up with me. I'm gonna be away for a few days, so maybe you follow-up with me in two weeks' time. In two weeks. Alright. Okay. Yeah. I'll resend it and call you back after two weeks. Okay. Thank you. Alright.","start_word":30,"end_word":116,"sentiment":"neutral","sentiment_score":-0.05408800393342972},{"text":"Thank you.","start_word":117,"end_word":118,"sentiment":"positive","sentiment_score":0.3472866415977478},{"text":"Alright. Bye. Bye bye.","start_word":119,"end_word":122,"sentiment":"neutral","sentiment_score":0.1546974629163742}],"average":{"sentiment":"neutral","sentiment_score":0.068718683601606}}}}