{"metadata":{"transaction_key":"deprecated","request_id":"019ea9af-e688-7ff3-80e3-fb67417feb0d","sha256":"b76a5cc22f7a0c3d68db8f087c9a00803aa8b5674655bb87dd917e0c24bc6271","created":"2026-06-09T00:02:19.826Z","duration":144.35994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":462,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":518,"output_tokens":520},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":518,"output_tokens":90}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Yeah. Good morning. Tabarak, it's Ronald from Cloud Solution IT. How are you doing today? No. Actually, sir, this is not the first time that I talked to you. I was able to talk to you last October, if you can remember. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Tabarak, it's Cloud Solution IT. Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Mhmm. Mhmm. Yep. Yep. Yeah. Actually, sir, we know that you already did the you already have someone taking care of you. But, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our yeah. Got it. Mhmm. Alright. Mhmm. Okay. That that that that'll be fine.","confidence":0.99853516,"words":[{"word":"ronald","start":7.7599998,"end":8.26,"confidence":0.9436035,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07052638381719589},{"word":"yeah","start":17.994999,"end":18.315,"confidence":0.75805664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25207287073135376},{"word":"good","start":18.315,"end":18.475,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5350821018218994},{"word":"morning","start":18.475,"end":18.975,"confidence":0.8725586,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5233725309371948},{"word":"tabarak","start":19.915,"end":20.395,"confidence":0.70003253,"punctuated_word":"Tabarak,","sentiment":"positive","sentiment_score":0.4755693972110748},{"word":"it's","start":20.395,"end":20.895,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.40010517835617065},{"word":"ronald","start":21.115,"end":21.615,"confidence":0.97509766,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.4034363925457001},{"word":"from","start":21.994999,"end":22.474998,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4087604284286499},{"word":"cloud","start":22.474998,"end":22.875,"confidence":0.6640625,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.41673219203948975},{"word":"solution","start":22.875,"end":23.375,"confidence":0.9604492,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.39942291378974915},{"word":"it","start":23.515,"end":24.015,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.35072124004364014},{"word":"how","start":24.555,"end":24.715,"confidence":0.96875,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4122255444526672},{"word":"are","start":24.715,"end":24.875,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.38824886083602905},{"word":"you","start":24.875,"end":25.035,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39271456003189087},{"word":"doing","start":25.035,"end":25.275,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.33874136209487915},{"word":"today","start":25.275,"end":25.775,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3913365304470062},{"word":"no","start":30.71,"end":31.11,"confidence":0.9272461,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25606435537338257},{"word":"actually","start":31.11,"end":31.43,"confidence":0.98657227,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.15429513156414032},{"word":"sir","start":31.43,"end":31.67,"confidence":0.98950195,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.107816182076931},{"word":"this","start":31.67,"end":31.83,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16039922833442688},{"word":"is","start":31.83,"end":31.91,"confidence":0.9614258,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12714342772960663},{"word":"not","start":31.91,"end":32.07,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08235228061676025},{"word":"the","start":32.07,"end":32.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0814245417714119},{"word":"first","start":32.23,"end":32.47,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.0678471028804779},{"word":"time","start":32.47,"end":32.63,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04190263897180557},{"word":"that","start":32.63,"end":32.79,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02451060712337494},{"word":"i","start":32.79,"end":33.29,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028183065354824063},{"word":"talked","start":33.67,"end":33.989998,"confidence":0.82470703,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.003274679183959961},{"word":"to","start":33.989998,"end":34.15,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.040251508355140686},{"word":"you","start":34.15,"end":34.65,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.013474881649017334},{"word":"i","start":35.11,"end":35.27,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1186697483062744},{"word":"was","start":35.27,"end":35.43,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.13421280682086945},{"word":"able","start":35.43,"end":35.75,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.18371140956878665},{"word":"to","start":35.75,"end":35.91,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16372501850128174},{"word":"talk","start":35.91,"end":36.07,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1608211249113083},{"word":"to","start":36.07,"end":36.23,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1786690056324005},{"word":"you","start":36.23,"end":36.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1439405381679535},{"word":"last","start":36.63,"end":37.13,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.09878416359424592},{"word":"october","start":37.19,"end":37.59,"confidence":0.8046875,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":0.1505345106124878},{"word":"if","start":37.59,"end":37.75,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08322864770889282},{"word":"you","start":37.75,"end":37.83,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0729270875453949},{"word":"can","start":37.83,"end":38.07,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05412010848522186},{"word":"remember","start":38.07,"end":38.57,"confidence":0.9892578,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":0.08754979074001312},{"word":"during","start":39.59,"end":39.989998,"confidence":0.9980469,"punctuated_word":"During","sentiment":"neutral","sentiment_score":0.0656045600771904},{"word":"that","start":39.989998,"end":40.23,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08100646734237671},{"word":"time","start":40.23,"end":40.73,"confidence":0.9880371,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.06462901830673218},{"word":"i","start":40.87,"end":40.95,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09362521022558212},{"word":"was","start":40.95,"end":41.45,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06110092997550965},{"word":"trying","start":41.745003,"end":41.985,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.0784519612789154},{"word":"to","start":41.985,"end":42.385002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08019769191741943},{"word":"arrange","start":42.385002,"end":42.705,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.08695156872272491},{"word":"a","start":42.705,"end":42.785,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08781899511814117},{"word":"meeting","start":42.785,"end":43.105,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.1235392689704895},{"word":"with","start":43.105,"end":43.425,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15073131024837494},{"word":"you","start":43.425,"end":43.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14467979967594147},{"word":"together","start":44.305,"end":44.785,"confidence":0.8076172,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.13110752403736117},{"word":"with","start":44.785,"end":45.025,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16315923631191254},{"word":"my","start":45.025,"end":45.265,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.14652252197265625},{"word":"cto","start":45.265,"end":45.765,"confidence":0.9899089,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10009986162185668},{"word":"mister","start":45.825,"end":46.225002,"confidence":0.98657227,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.10999362915754318},{"word":"baljit","start":46.225002,"end":46.725002,"confidence":0.77075195,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.10832931846380234},{"word":"singh","start":46.785,"end":47.265,"confidence":0.92749023,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.09126661717891692},{"word":"to","start":47.265,"end":47.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14527498185634613},{"word":"introduce","start":47.585,"end":48.085,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1298309862613678},{"word":"our","start":48.145,"end":48.385002,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16183310747146606},{"word":"company","start":48.385002,"end":48.785,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1602066457271576},{"word":"and","start":48.785,"end":48.945,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1991632729768753},{"word":"our","start":48.945,"end":49.185,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1432821899652481},{"word":"services","start":49.185,"end":49.685,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.12465393543243408},{"word":"name","start":50.705,"end":50.945,"confidence":0.74072266,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.07018593698740005},{"word":"of","start":50.945,"end":51.025,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.055097177624702454},{"word":"the","start":51.025,"end":51.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07151463627815247},{"word":"company","start":51.185,"end":51.505,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08031719923019409},{"word":"again","start":51.505,"end":51.825,"confidence":0.80444336,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.07718060910701752},{"word":"tabarak","start":51.825,"end":52.305,"confidence":0.8644206,"punctuated_word":"Tabarak,","sentiment":"neutral","sentiment_score":0.10058863461017609},{"word":"it's","start":52.305,"end":52.545002,"confidence":0.92578125,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1025615781545639},{"word":"cloud","start":52.545002,"end":52.865,"confidence":0.54589844,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.0808110237121582},{"word":"solution","start":52.865,"end":53.345,"confidence":0.9838867,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.09416209161281586},{"word":"it","start":53.345,"end":53.845,"confidence":0.98706055,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.0513559952378273},{"word":"yeah","start":57.56,"end":58.06,"confidence":0.6623535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07071302831172943},{"word":"cloud","start":58.36,"end":58.68,"confidence":0.8647461,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07991735637187958},{"word":"solution","start":58.68,"end":59.16,"confidence":0.5332031,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.07074622064828873},{"word":"it","start":59.16,"end":59.56,"confidence":0.86865234,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.06866257637739182},{"word":"we","start":59.56,"end":59.72,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08748164027929306},{"word":"are","start":59.72,"end":59.88,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08295263350009918},{"word":"a","start":59.88,"end":60.38,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09870428591966628},{"word":"managed","start":60.52,"end":61.0,"confidence":0.92089844,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.11928961426019669},{"word":"service","start":61.0,"end":61.32,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07475008070468903},{"word":"provider","start":61.32,"end":61.82,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08785365521907806},{"word":"we","start":62.36,"end":62.52,"confidence":0.9707031,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10127075016498566},{"word":"are","start":62.52,"end":62.68,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1069806069135666},{"word":"also","start":62.68,"end":63.08,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09568669646978378},{"word":"microsoft","start":63.08,"end":63.56,"confidence":0.8378906,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.11320209503173828},{"word":"trusted","start":63.56,"end":64.04,"confidence":0.984375,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.10912656784057616},{"word":"partner","start":64.04,"end":64.54,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.1322512924671173},{"word":"providing","start":65.16,"end":65.64,"confidence":0.69628906,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.12776599824428558},{"word":"services","start":65.64,"end":66.14,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.11190065741539},{"word":"for","start":66.28,"end":66.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1463751643896103},{"word":"cloud","start":66.68,"end":67.08,"confidence":0.9506836,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.13654080033302307},{"word":"solution","start":67.08,"end":67.58,"confidence":0.8305664,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.13386595249176023},{"word":"cybersecurity","start":67.88,"end":68.38,"confidence":0.9169922,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.09893578290939332},{"word":"backup","start":69.625,"end":69.945,"confidence":0.9604492,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.10785549879074097},{"word":"and","start":69.945,"end":70.185,"confidence":0.8833008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13410764932632446},{"word":"recovery","start":70.185,"end":70.685,"confidence":0.97680664,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.12379233539104462},{"word":"sharepoint","start":70.825,"end":71.325,"confidence":0.9847005,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.11797573417425156},{"word":"manage","start":72.185,"end":72.585,"confidence":0.68273926,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.11203812807798386},{"word":"three","start":72.585,"end":72.825,"confidence":0.99316406,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.11310141533613204},{"word":"six","start":72.825,"end":73.145,"confidence":0.82177734,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.09122905880212784},{"word":"five","start":73.145,"end":73.645,"confidence":0.98657227,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.10477783530950546},{"word":"power","start":74.104996,"end":74.505,"confidence":0.9902344,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.13032910227775574},{"word":"bi","start":74.505,"end":75.005,"confidence":0.90063477,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.1281115859746933},{"word":"power","start":75.145,"end":75.384995,"confidence":0.8613281,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.1309693157672882},{"word":"apps","start":75.384995,"end":75.625,"confidence":0.60424805,"punctuated_word":"Apps,","sentiment":"neutral","sentiment_score":0.12142231315374374},{"word":"and","start":75.625,"end":75.784996,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11713512241840364},{"word":"many","start":75.784996,"end":76.024994,"confidence":0.9980469,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.13305503129959106},{"word":"more","start":76.024994,"end":76.524994,"confidence":0.9970703,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.11922857165336607},{"word":"and","start":76.905,"end":77.405,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0475638248026371},{"word":"the","start":77.465,"end":77.625,"confidence":0.65478516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02923446893692017},{"word":"reason","start":77.625,"end":77.865,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.02901824563741684},{"word":"for","start":77.865,"end":78.104996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015448316931724548},{"word":"my","start":78.104996,"end":78.265,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.026279501616954803},{"word":"call","start":78.265,"end":78.424995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07319337874650955},{"word":"today","start":78.424995,"end":78.825,"confidence":0.9980469,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.0728636234998703},{"word":"tabarak","start":78.825,"end":79.325,"confidence":0.8235677,"punctuated_word":"Tabarak,","sentiment":"neutral","sentiment_score":0.06055663526058197},{"word":"same","start":80.104996,"end":80.265,"confidence":0.91845703,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.102892704308033},{"word":"thing","start":80.265,"end":80.505,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.0951966643333435},{"word":"as","start":80.505,"end":80.744995,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09298103302717207},{"word":"before","start":80.744995,"end":81.244995,"confidence":0.8234863,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.03525456041097641},{"word":"we're","start":82.23,"end":82.47,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.08034612238407135},{"word":"only","start":82.47,"end":82.71,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.07003903388977051},{"word":"hoping","start":82.71,"end":83.03,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.01566527783870697},{"word":"to","start":83.03,"end":83.27,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029718339443206787},{"word":"arrange","start":83.27,"end":83.67,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.07941652834415436},{"word":"an","start":83.67,"end":83.99,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0498369038105011},{"word":"introductory","start":83.99,"end":84.49,"confidence":0.9951172,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.034599512815475464},{"word":"meeting","start":84.87,"end":85.19,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.12348666787147522},{"word":"with","start":85.19,"end":85.35,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17549005150794983},{"word":"you","start":85.35,"end":85.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06587743759155273},{"word":"simply","start":85.67,"end":85.99,"confidence":0.93359375,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.04241035878658295},{"word":"to","start":85.99,"end":86.15,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08339810371398926},{"word":"introduce","start":86.15,"end":86.65,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.10336651653051376},{"word":"our","start":86.71,"end":86.95,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16491183638572693},{"word":"company","start":86.95,"end":87.45,"confidence":0.7468262,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.09404627233743668},{"word":"only","start":87.83,"end":88.15,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.02205073833465576},{"word":"for","start":88.15,"end":88.31,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04675699770450592},{"word":"future","start":88.31,"end":88.79,"confidence":0.9980469,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.07727743685245514},{"word":"reference","start":88.79,"end":89.29,"confidence":0.99902344,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.017969733104109764},{"word":"if","start":90.07,"end":90.15,"confidence":0.97998047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05036356300115585},{"word":"you","start":90.15,"end":90.31,"confidence":0.96972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04541211575269699},{"word":"can","start":90.31,"end":90.47,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03823624551296234},{"word":"remember","start":90.47,"end":90.95,"confidence":0.9970703,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.034652043133974075},{"word":"the","start":90.95,"end":91.03,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04109881818294525},{"word":"last","start":91.03,"end":91.35,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.02659420296549797},{"word":"time","start":91.35,"end":91.67,"confidence":0.91259766,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03965756669640541},{"word":"you","start":91.67,"end":91.91,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05070287734270096},{"word":"asked","start":91.91,"end":92.15,"confidence":0.98291016,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.04790165647864342},{"word":"me","start":92.15,"end":92.39,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04323539137840271},{"word":"to","start":92.39,"end":92.47,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.029107868671417236},{"word":"call","start":92.47,"end":92.71,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.038823191076517105},{"word":"you","start":92.71,"end":92.87,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.047017209231853485},{"word":"back","start":92.87,"end":93.03,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.039591602981090546},{"word":"again","start":93.03,"end":93.43,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.037667132914066315},{"word":"after","start":93.43,"end":93.67,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03184443339705467},{"word":"four","start":93.67,"end":93.91,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.029000066220760345},{"word":"to","start":93.91,"end":94.07,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03103463724255562},{"word":"five","start":94.07,"end":94.31,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.034518856555223465},{"word":"months","start":94.31,"end":94.81,"confidence":0.7727051,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.03709391504526138},{"word":"and","start":95.325,"end":95.645,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06513996422290802},{"word":"we're","start":95.645,"end":95.965,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.11541549861431122},{"word":"hoping","start":95.965,"end":96.284996,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.12298932671546936},{"word":"that","start":96.284996,"end":96.525,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1240241602063179},{"word":"you","start":96.525,"end":96.604996,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1073848232626915},{"word":"have","start":96.604996,"end":96.765,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08873307704925537},{"word":"an","start":96.765,"end":96.924995,"confidence":0.9892578,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1033935323357582},{"word":"available","start":96.924995,"end":97.405,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.10523228347301485},{"word":"time","start":97.405,"end":97.645,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1082885041832924},{"word":"this","start":97.645,"end":97.885,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11459609866142272},{"word":"coming","start":97.885,"end":98.205,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.10139209777116776},{"word":"week","start":98.205,"end":98.445,"confidence":0.89331055,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.0975424498319626},{"word":"maybe","start":98.445,"end":98.765,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.10104299336671828},{"word":"on","start":98.765,"end":98.924995,"confidence":0.89453125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10078276693820952},{"word":"third","start":98.924995,"end":99.165,"confidence":0.9760742,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.11348898708820344},{"word":"or","start":99.165,"end":99.485,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10673978924751282},{"word":"fourth","start":99.485,"end":99.725,"confidence":0.9404297,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.12192358821630478},{"word":"week","start":99.725,"end":99.885,"confidence":0.96972656,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.08432936668395996},{"word":"of","start":99.885,"end":100.045,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08601146936416626},{"word":"this","start":100.045,"end":100.205,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06934866309165955},{"word":"month","start":100.205,"end":100.705,"confidence":0.9875488,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.06336189061403275},{"word":"mhmm","start":104.445,"end":104.945,"confidence":0.8787842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.25379639863967896},{"word":"mhmm","start":106.765,"end":107.265,"confidence":0.9831543,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01623225212097168},{"word":"yep","start":108.604996,"end":109.104996,"confidence":0.96240234,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.005999419372528791},{"word":"yep","start":111.75,"end":112.15,"confidence":0.9296875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02853822521865368},{"word":"yeah","start":112.15,"end":112.65,"confidence":0.89697266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05098491907119751},{"word":"actually","start":112.79,"end":113.270004,"confidence":0.9230957,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.061775773763656616},{"word":"sir","start":113.270004,"end":113.770004,"confidence":0.90600586,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.1053466498851776},{"word":"we","start":114.15,"end":114.23,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12956669926643372},{"word":"know","start":114.23,"end":114.47,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0901167169213295},{"word":"that","start":114.47,"end":114.71,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08536276966333389},{"word":"you","start":114.71,"end":114.87,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06499374657869339},{"word":"already","start":114.87,"end":115.37,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06857585906982422},{"word":"did","start":115.43,"end":115.590004,"confidence":0.94140625,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.047782160341739655},{"word":"the","start":115.590004,"end":116.07,"confidence":0.5214844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05771557241678238},{"word":"you","start":116.39,"end":116.55,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03526157885789871},{"word":"already","start":116.55,"end":116.87,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.04798204451799393},{"word":"have","start":116.87,"end":117.03,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.032939158380031586},{"word":"someone","start":117.03,"end":117.43,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.04114818200469017},{"word":"taking","start":117.43,"end":117.67,"confidence":0.9941406,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":0.0659775361418724},{"word":"care","start":117.67,"end":117.99,"confidence":1.0,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.0480419397354126},{"word":"of","start":117.99,"end":118.15,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06588485836982727},{"word":"you","start":118.15,"end":118.65,"confidence":0.9428711,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.04402314871549606},{"word":"but","start":119.03,"end":119.53,"confidence":0.90185547,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.034268416464328766},{"word":"really","start":119.75,"end":120.07,"confidence":0.85009766,"punctuated_word":"really,","sentiment":"neutral","sentiment_score":0.06504827737808228},{"word":"the","start":120.07,"end":120.15,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.097316212952137},{"word":"main","start":120.15,"end":120.39,"confidence":1.0,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.1668550670146942},{"word":"goal","start":120.39,"end":120.55,"confidence":1.0,"punctuated_word":"goal","sentiment":"neutral","sentiment_score":0.1449523568153381},{"word":"of","start":120.55,"end":120.71,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2092413306236267},{"word":"the","start":120.71,"end":120.87,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1841500997543335},{"word":"meeting","start":120.87,"end":121.19,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.16452565789222717},{"word":"is","start":121.19,"end":121.35,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17693838477134705},{"word":"just","start":121.35,"end":121.590004,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2617276608943939},{"word":"to","start":121.590004,"end":122.090004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2415275275707245},{"word":"give","start":122.15,"end":122.31,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2573527693748474},{"word":"you","start":122.31,"end":122.47,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22398149967193604},{"word":"an","start":122.47,"end":122.71,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1922309696674347},{"word":"idea","start":122.71,"end":123.03,"confidence":1.0,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":0.2099926769733429},{"word":"regarding","start":123.03,"end":123.53,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.14035780727863312},{"word":"our","start":123.59,"end":123.83,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14363840222358704},{"word":"services","start":123.83,"end":124.33,"confidence":0.8400879,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.14091499149799347},{"word":"just","start":125.115,"end":125.355,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06039835512638092},{"word":"in","start":125.355,"end":125.515,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031065665185451508},{"word":"case","start":125.515,"end":125.995,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.04219076782464981},{"word":"your","start":125.995,"end":126.495,"confidence":0.95947266,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011767908930778503},{"word":"current","start":126.875,"end":127.355,"confidence":0.9921875,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.07145252823829651},{"word":"provider","start":127.355,"end":127.855,"confidence":1.0,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.005977638065814972},{"word":"may","start":127.995,"end":128.235,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.06525446474552155},{"word":"not","start":128.235,"end":128.395,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.042223576456308365},{"word":"provide","start":128.395,"end":128.795,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.024228528141975403},{"word":"exactly","start":128.795,"end":129.195,"confidence":0.99902344,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.004507206380367279},{"word":"what","start":129.195,"end":129.355,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0035382285714149475},{"word":"you're","start":129.355,"end":129.675,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03192298859357834},{"word":"looking","start":129.675,"end":129.995,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.040104225277900696},{"word":"for","start":129.995,"end":130.495,"confidence":0.96972656,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.020625311881303787},{"word":"we","start":131.035,"end":131.195,"confidence":0.59814453,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04535002261400223},{"word":"want","start":131.195,"end":131.435,"confidence":0.99902344,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.3456241190433502},{"word":"to","start":131.435,"end":131.515,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28229475021362305},{"word":"make","start":131.515,"end":131.755,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.2771671712398529},{"word":"sure","start":131.755,"end":131.995,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2023763507604599},{"word":"the","start":131.995,"end":132.155,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22633659839630127},{"word":"name","start":132.155,"end":132.395,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.20594167709350583},{"word":"of","start":132.395,"end":132.475,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3082248866558075},{"word":"our","start":132.475,"end":132.975,"confidence":0.9941406,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.38114863634109497},{"word":"yeah","start":133.355,"end":133.39,"confidence":0.7312012,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03254606947302818},{"word":"got","start":133.39,"end":133.425,"confidence":0.46875,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.056107960641384125},{"word":"it","start":133.425,"end":133.675,"confidence":0.97265625,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.058454789221286774},{"word":"mhmm","start":133.675,"end":134.175,"confidence":0.8944092,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05528595298528671},{"word":"alright","start":137.995,"end":138.495,"confidence":0.9880371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.27008774876594543},{"word":"mhmm","start":140.56494,"end":141.06494,"confidence":0.9439697,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02343033440411091},{"word":"okay","start":141.84494,"end":142.34494,"confidence":0.92700195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18368995189666748},{"word":"that","start":142.40494,"end":142.90494,"confidence":0.95947266,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.21501901745796204},{"word":"that","start":143.20494,"end":143.36494,"confidence":0.7089844,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4392964839935303},{"word":"that","start":143.36494,"end":143.40494,"confidence":0.5390625,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.465243399143219},{"word":"that'll","start":143.44495,"end":143.76494,"confidence":0.94018555,"punctuated_word":"that'll","sentiment":"positive","sentiment_score":0.4544464945793152},{"word":"be","start":143.76494,"end":144.00494,"confidence":0.6381836,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5565110445022583},{"word":"fine","start":144.00494,"end":144.35994,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.08615436404943466}],"paragraphs":{"transcript":"\nRonald. Yeah. Good morning. Tabarak, it's Ronald from Cloud Solution IT. How are you doing today?\n\nNo. Actually, sir, this is not the first time that I talked to you. I was able to talk to you last October, if you can remember. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Tabarak, it's Cloud Solution IT.\n\nYeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nMhmm. Mhmm. Yep. Yep. Yeah.\n\nActually, sir, we know that you already did the you already have someone taking care of you. But, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our yeah. Got it. Mhmm.\n\nAlright. Mhmm. Okay. That that that that'll be fine.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.07052638381719589},{"text":"Yeah.","start":17.994999,"end":18.315,"sentiment":"neutral","sentiment_score":0.25207287073135376},{"text":"Good morning.","start":18.315,"end":18.975,"sentiment":"positive","sentiment_score":0.5292273163795471},{"text":"Tabarak, it's Ronald from Cloud Solution IT.","start":19.915,"end":24.015,"sentiment":"positive","sentiment_score":0.4078211060592106},{"text":"How are you doing today?","start":24.555,"end":25.775,"sentiment":"positive","sentiment_score":0.3846533715724945}],"sentiment":"positive","sentiment_score":0.38494178047403693,"num_words":16,"start":7.7599998,"end":25.775},{"sentences":[{"text":"No.","start":30.71,"end":31.11,"sentiment":"neutral","sentiment_score":-0.25606435537338257},{"text":"Actually, sir, this is not the first time that I talked to you.","start":31.11,"end":34.65,"sentiment":"neutral","sentiment_score":-0.06556709683858432},{"text":"I was able to talk to you last October, if you can remember.","start":35.11,"end":38.57,"sentiment":"neutral","sentiment_score":0.12545338158424085},{"text":"During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":39.59,"end":49.685,"sentiment":"neutral","sentiment_score":0.11665617731901315},{"text":"Name of the company again, Tabarak, it's Cloud Solution IT.","start":50.705,"end":53.845,"sentiment":"neutral","sentiment_score":0.0783774882555008}],"sentiment":"neutral","sentiment_score":0.06887766411380163,"num_words":63,"start":30.71,"end":53.845},{"sentences":[{"text":"Yeah.","start":57.56,"end":58.06,"sentiment":"neutral","sentiment_score":0.07071302831172943},{"text":"Cloud Solution IT, we are a managed service provider.","start":58.36,"end":61.82,"sentiment":"neutral","sentiment_score":0.08559534036450916},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more.","start":62.36,"end":76.524994,"sentiment":"neutral","sentiment_score":0.1184826319416364},{"text":"And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.","start":76.905,"end":89.29,"sentiment":"neutral","sentiment_score":0.055646643823673646},{"text":"If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":90.07,"end":100.705,"sentiment":"neutral","sentiment_score":0.07011499328584206}],"sentiment":"neutral","sentiment_score":0.07926479667220093,"num_words":109,"start":57.56,"end":100.705},{"sentences":[{"text":"Mhmm.","start":104.445,"end":104.945,"sentiment":"neutral","sentiment_score":-0.25379639863967896},{"text":"Mhmm.","start":106.765,"end":107.265,"sentiment":"neutral","sentiment_score":-0.01623225212097168},{"text":"Yep.","start":108.604996,"end":109.104996,"sentiment":"neutral","sentiment_score":0.005999419372528791},{"text":"Yep.","start":111.75,"end":112.15,"sentiment":"neutral","sentiment_score":0.02853822521865368},{"text":"Yeah.","start":112.15,"end":112.65,"sentiment":"neutral","sentiment_score":0.05098491907119751}],"sentiment":"neutral","sentiment_score":-0.03690121741965413,"num_words":5,"start":104.445,"end":112.65},{"sentences":[{"text":"Actually, sir, we know that you already did the you already have someone taking care of you.","start":112.79,"end":118.65,"sentiment":"neutral","sentiment_score":0.06426437615471728},{"text":"But, really, the main goal of the meeting is just to give you an idea regarding our services.","start":119.03,"end":124.33,"sentiment":"neutral","sentiment_score":0.16972333937883377},{"text":"Just in case your current provider may not provide exactly what you're looking for, we want to make sure the name of our yeah.","start":125.115,"end":133.39,"sentiment":"neutral","sentiment_score":-0.1005739620886743},{"text":"Got it.","start":133.39,"end":133.675,"sentiment":"neutral","sentiment_score":0.05728137493133545},{"text":"Mhmm.","start":133.675,"end":134.175,"sentiment":"neutral","sentiment_score":0.05528595298528671}],"sentiment":"neutral","sentiment_score":0.030703034131757675,"num_words":62,"start":112.79,"end":134.175},{"sentences":[{"text":"Alright.","start":137.995,"end":138.495,"sentiment":"neutral","sentiment_score":-0.27008774876594543},{"text":"Mhmm.","start":140.56494,"end":141.06494,"sentiment":"neutral","sentiment_score":-0.02343033440411091},{"text":"Okay.","start":141.84494,"end":142.34494,"sentiment":"neutral","sentiment_score":0.18368995189666748},{"text":"That that that that'll be fine.","start":142.40494,"end":144.35994,"sentiment":"positive","sentiment_score":0.340727012604475}],"sentiment":"neutral","sentiment_score":0.21494821603927347,"num_words":9,"start":137.995,"end":144.35994}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Plea Hello? I'm good. Is this a cold call? And what do you guys do? Yeah. No. I'm sorry. I I I don't think I want to me have this meeting. I've already got vendors, established vendors that I work with. No. No. I'm I'm I'm I'm happy with that. Yeah. I'm happy with that. Sorry. Yeah. Let's let's not waste each other's time. I don't think I want to have a meeting. Alright. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"if","start":0.16,"end":0.39999998,"confidence":0.59716797,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.007080875337123871},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0022079497575759888},{"word":"record","start":0.48,"end":0.88,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.006059084087610245},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0012836996465921402},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.008215749636292458},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007934879511594772},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0022555850446224213},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0003533940762281418},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.00017279479652643204},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.008796519599854946},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.003065260127186775},{"word":"if","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.002470257692039013},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001455681398510933},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.004191990941762924},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.000803215429186821},{"word":"available","start":4.08,"end":4.58,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.009154807776212692},{"word":"thanks","start":13.12,"end":13.62,"confidence":0.99316406,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.34559959173202515},{"word":"plea","start":14.054999,"end":14.294999,"confidence":0.9272461,"punctuated_word":"Plea","sentiment":"neutral","sentiment_score":0.15374496579170227},{"word":"hello","start":15.735,"end":16.235,"confidence":0.9794922,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.14547120034694672},{"word":"i'm","start":27.255,"end":27.494999,"confidence":0.8964844,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3684208989143371},{"word":"good","start":27.494999,"end":27.994999,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2805725932121277},{"word":"is","start":28.134998,"end":28.294998,"confidence":0.7285156,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06150059401988983},{"word":"this","start":28.294998,"end":28.535,"confidence":0.9472656,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04201725870370865},{"word":"a","start":28.535,"end":28.695,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10263289511203766},{"word":"cold","start":28.695,"end":29.015,"confidence":0.9941406,"punctuated_word":"cold","sentiment":"neutral","sentiment_score":-0.06133648753166199},{"word":"call","start":29.015,"end":29.4,"confidence":0.99902344,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":-0.11698248982429504},{"word":"and","start":54.745,"end":54.905,"confidence":0.39697266,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.026239857077598572},{"word":"what","start":54.905,"end":55.065,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03373037278652191},{"word":"do","start":55.065,"end":55.225,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.024774804711341854},{"word":"you","start":55.225,"end":55.385,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04638887941837311},{"word":"guys","start":55.385,"end":55.625,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.06417135894298553},{"word":"do","start":55.625,"end":56.125,"confidence":0.9975586,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.04771729558706283},{"word":"yeah","start":101.65501,"end":101.975006,"confidence":0.96728516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.032985348254442215},{"word":"no","start":101.975006,"end":102.475006,"confidence":0.94921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23467563092708588},{"word":"i'm","start":102.615005,"end":102.775,"confidence":0.60498047,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2234455794095993},{"word":"sorry","start":102.775,"end":103.015,"confidence":0.9916992,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.3286297917366028},{"word":"i","start":103.015,"end":103.415,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38410329818725586},{"word":"i","start":103.415,"end":103.495,"confidence":0.9086914,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34163975715637207},{"word":"i","start":103.495,"end":103.575005,"confidence":0.5102539,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3648925721645355},{"word":"don't","start":103.575005,"end":103.735,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3492342233657837},{"word":"think","start":103.735,"end":103.975006,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4454154968261719},{"word":"i","start":103.975006,"end":104.055,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4459425210952759},{"word":"want","start":104.055,"end":104.295006,"confidence":0.99902344,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4496631622314453},{"word":"to","start":104.295006,"end":104.535,"confidence":0.9951172,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3617386221885681},{"word":"me","start":104.535,"end":104.695,"confidence":0.48168945,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1897176206111908},{"word":"have","start":104.775,"end":104.935005,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22262321412563324},{"word":"this","start":104.935005,"end":105.175,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18890038132667544},{"word":"meeting","start":105.175,"end":105.675,"confidence":0.9975586,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.14232927560806274},{"word":"i've","start":106.455,"end":106.69501,"confidence":0.8864746,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05840975046157837},{"word":"already","start":106.69501,"end":107.015,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.023044954985380173},{"word":"got","start":107.015,"end":107.33501,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.006854947656393051},{"word":"vendors","start":107.33501,"end":107.83501,"confidence":0.77075195,"punctuated_word":"vendors,","sentiment":"neutral","sentiment_score":-0.001588083803653717},{"word":"established","start":108.135,"end":108.635,"confidence":0.99121094,"punctuated_word":"established","sentiment":"neutral","sentiment_score":0.01780952699482441},{"word":"vendors","start":108.69501,"end":109.095,"confidence":0.99902344,"punctuated_word":"vendors","sentiment":"neutral","sentiment_score":0.0089801587164402},{"word":"that","start":109.095,"end":109.255005,"confidence":0.8520508,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.012479148805141447},{"word":"i","start":109.255005,"end":109.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008238833397626877},{"word":"work","start":109.415,"end":109.655,"confidence":0.98535156,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.005015779286623001},{"word":"with","start":109.655,"end":110.155,"confidence":0.9914551,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.01589268445968628},{"word":"no","start":131.095,"end":131.255,"confidence":0.9477539,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.3825510144233704},{"word":"no","start":131.255,"end":131.41501,"confidence":0.9399414,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4536844491958618},{"word":"i'm","start":131.41501,"end":131.815,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.409351110458374},{"word":"i'm","start":131.815,"end":131.895,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2186955213546753},{"word":"i'm","start":131.895,"end":132.395,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2438714504241943},{"word":"i'm","start":132.535,"end":132.77501,"confidence":0.9645996,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2794457674026489},{"word":"happy","start":132.77501,"end":133.095,"confidence":0.9921875,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":-0.13210263848304749},{"word":"with","start":133.095,"end":133.335,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2416874468326569},{"word":"that","start":133.335,"end":133.655,"confidence":0.98339844,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1758546233177185},{"word":"yeah","start":133.655,"end":133.735,"confidence":0.8132324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05116056650876999},{"word":"i'm","start":133.735,"end":133.975,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1070309728384018},{"word":"happy","start":133.975,"end":134.215,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.13445304334163666},{"word":"with","start":134.215,"end":134.375,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15027134120464325},{"word":"that","start":134.375,"end":134.615,"confidence":0.9946289,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1372426301240921},{"word":"sorry","start":134.615,"end":134.935,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05275421589612961},{"word":"yeah","start":134.935,"end":135.335,"confidence":0.81103516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025551147758960724},{"word":"let's","start":135.335,"end":135.655,"confidence":0.89941406,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.1073477268218994},{"word":"let's","start":135.655,"end":135.895,"confidence":0.99902344,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.1285114735364914},{"word":"not","start":135.895,"end":136.13501,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18697762489318848},{"word":"waste","start":136.13501,"end":136.455,"confidence":1.0,"punctuated_word":"waste","sentiment":"negative","sentiment_score":-0.36279740929603577},{"word":"each","start":136.455,"end":136.615,"confidence":0.9980469,"punctuated_word":"each","sentiment":"negative","sentiment_score":-0.3584134876728058},{"word":"other's","start":136.615,"end":136.935,"confidence":0.9926758,"punctuated_word":"other's","sentiment":"neutral","sentiment_score":-0.3236931264400482},{"word":"time","start":136.935,"end":137.435,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.3259961009025574},{"word":"i","start":137.815,"end":137.975,"confidence":0.6669922,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44875773787498474},{"word":"don't","start":137.975,"end":138.13501,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.36995553970336914},{"word":"think","start":138.13501,"end":138.375,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3788817822933197},{"word":"i","start":138.375,"end":138.535,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3932982683181762},{"word":"want","start":138.535,"end":138.77501,"confidence":1.0,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.3555123507976532},{"word":"to","start":138.77501,"end":139.27501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.36351278424263},{"word":"have","start":139.575,"end":139.815,"confidence":0.96533203,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4082950949668884},{"word":"a","start":139.815,"end":139.975,"confidence":0.9970703,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3959040641784668},{"word":"meeting","start":139.975,"end":140.475,"confidence":1.0,"punctuated_word":"meeting.","sentiment":"negative","sentiment_score":-0.3354739844799042},{"word":"alright","start":141.55495,"end":142.03494,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09432097524404526},{"word":"thank","start":142.03494,"end":142.19495,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4030111432075501},{"word":"you","start":142.19495,"end":142.51494,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3784672021865845},{"word":"bye","start":142.51494,"end":143.01494,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15536242723464966}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Plea Hello? I'm good. Is this a cold call?\n\nAnd what do you guys do? Yeah. No. I'm sorry. I I I don't think I want to me have this meeting.\n\nI've already got vendors, established vendors that I work with. No. No. I'm I'm I'm I'm happy with that. Yeah.\n\nI'm happy with that. Sorry. Yeah. Let's let's not waste each other's time. I don't think I want to have a meeting.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":0.000555066333618015},{"text":"Thanks.","start":13.12,"end":13.62,"sentiment":"positive","sentiment_score":0.34559959173202515},{"text":"Plea Hello?","start":14.054999,"end":16.235,"sentiment":"neutral","sentiment_score":0.1496080830693245},{"text":"I'm good.","start":27.255,"end":27.994999,"sentiment":"neutral","sentiment_score":0.3244967460632324},{"text":"Is this a cold call?","start":28.134998,"end":29.4,"sentiment":"neutral","sentiment_score":-0.07689394503831863}],"sentiment":"neutral","sentiment_score":0.03531617639013208,"num_words":26,"start":0.16,"end":29.4},{"sentences":[{"text":"And what do you guys do?","start":54.745,"end":56.125,"sentiment":"neutral","sentiment_score":0.0405037614206473},{"text":"Yeah.","start":101.65501,"end":101.975006,"sentiment":"neutral","sentiment_score":-0.032985348254442215},{"text":"No.","start":101.975006,"end":102.475006,"sentiment":"neutral","sentiment_score":-0.23467563092708588},{"text":"I'm sorry.","start":102.615005,"end":103.015,"sentiment":"neutral","sentiment_score":-0.27603768557310104},{"text":"I I I don't think I want to me have this meeting.","start":103.015,"end":105.675,"sentiment":"neutral","sentiment_score":-0.32385001207391423}],"sentiment":"neutral","sentiment_score":-0.20285972394049168,"num_words":22,"start":54.745,"end":105.675},{"sentences":[{"text":"I've already got vendors, established vendors that I work with.","start":106.455,"end":110.155,"sentiment":"neutral","sentiment_score":-0.00560347456485033},{"text":"No.","start":131.095,"end":131.255,"sentiment":"negative","sentiment_score":-0.3825510144233704},{"text":"No.","start":131.255,"end":131.41501,"sentiment":"negative","sentiment_score":-0.4536844491958618},{"text":"I'm I'm I'm I'm happy with that.","start":131.41501,"end":133.655,"sentiment":"neutral","sentiment_score":-0.24300122261047363},{"text":"Yeah.","start":133.655,"end":133.735,"sentiment":"neutral","sentiment_score":0.05116056650876999}],"sentiment":"neutral","sentiment_score":-0.12710591005161403,"num_words":20,"start":106.455,"end":133.735},{"sentences":[{"text":"I'm happy with that.","start":133.735,"end":134.615,"sentiment":"neutral","sentiment_score":0.13224949687719345},{"text":"Sorry.","start":134.615,"end":134.935,"sentiment":"neutral","sentiment_score":-0.05275421589612961},{"text":"Yeah.","start":134.935,"end":135.335,"sentiment":"neutral","sentiment_score":-0.025551147758960724},{"text":"Let's let's not waste each other's time.","start":135.335,"end":137.435,"sentiment":"neutral","sentiment_score":-0.25624813565186094},{"text":"I don't think I want to have a meeting.","start":137.815,"end":140.475,"sentiment":"negative","sentiment_score":-0.3832879563172658}],"sentiment":"neutral","sentiment_score":-0.21784708784385162,"num_words":22,"start":133.735,"end":140.475},{"sentences":[{"text":"Alright.","start":141.55495,"end":142.03494,"sentiment":"neutral","sentiment_score":0.09432097524404526},{"text":"Thank you.","start":142.03494,"end":142.51494,"sentiment":"positive","sentiment_score":0.39073917269706726},{"text":"Bye.","start":142.51494,"end":143.01494,"sentiment":"neutral","sentiment_score":0.15536242723464966}],"sentiment":"neutral","sentiment_score":0.25779043696820736,"num_words":4,"start":141.55495,"end":143.01494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Plea Hello?\n\nChannel 0: Yeah. Good morning. Tabarak, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Is this a cold call?\n\nChannel 0: No. Actually, sir, this is not the first time that I talked to you. I was able to talk to you last October, if you can remember. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Tabarak, it's Cloud Solution IT.\n\nChannel 1: And what do you guys do?\n\nChannel 0: Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.\n\nChannel 1: Yeah. No. I'm sorry. I I I don't think I want to\n\nChannel 0: Mhmm.\n\nChannel 1: me have this meeting. I've already\n\nChannel 0: Mhmm.\n\nChannel 1: got vendors, established\n\nChannel 0: Yep.\n\nChannel 1: vendors that I work with.\n\nChannel 0: Yep. Yeah. Actually, sir, we know that you already did the you already have someone taking care of you. But, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we\n\nChannel 1: No.\n\nChannel 0: want\n\nChannel 1: No. I'm\n\nChannel 0: to make sure\n\nChannel 1: I'm I'm\n\nChannel 0: the name of our\n\nChannel 1: I'm happy with that.\n\nChannel 0: yeah. Got it.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm happy with that. Sorry. Yeah. Let's let's not waste each other's time. I don't\n\nChannel 0: Alright.\n\nChannel 1: think I want to have a meeting.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: That\n\nChannel 1: Bye.\n\nChannel 0: that that that'll be fine.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":0.000555066333618015}],"sentiment":"neutral","sentiment_score":0.000555066333618015,"channel":1,"num_words":16,"start":0.16,"end":4.58},{"sentences":[{"text":"Ronald.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.07052638381719589}],"sentiment":"neutral","sentiment_score":0.07052638381719589,"channel":0,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Thanks.","start":13.12,"end":13.62,"sentiment":"positive","sentiment_score":0.34559959173202515},{"text":"Plea Hello?","start":14.054999,"end":16.235,"sentiment":"neutral","sentiment_score":0.1496080830693245}],"sentiment":"neutral","sentiment_score":0.2149385859568914,"channel":1,"num_words":3,"start":13.12,"end":16.235},{"sentences":[{"text":"Yeah.","start":17.994999,"end":18.315,"sentiment":"neutral","sentiment_score":0.25207287073135376},{"text":"Good morning.","start":18.315,"end":18.975,"sentiment":"positive","sentiment_score":0.5292273163795471},{"text":"Tabarak, it's Ronald from Cloud Solution IT.","start":19.915,"end":24.015,"sentiment":"positive","sentiment_score":0.4078211060592106},{"text":"How are you doing today?","start":24.555,"end":25.775,"sentiment":"positive","sentiment_score":0.3846533715724945}],"sentiment":"positive","sentiment_score":0.4059028069178263,"channel":0,"num_words":15,"start":17.994999,"end":25.775},{"sentences":[{"text":"I'm good.","start":27.255,"end":27.994999,"sentiment":"neutral","sentiment_score":0.3244967460632324},{"text":"Is this a cold call?","start":28.134998,"end":29.4,"sentiment":"neutral","sentiment_score":-0.07689394503831863}],"sentiment":"neutral","sentiment_score":0.03778910956212452,"channel":1,"num_words":7,"start":27.255,"end":29.4},{"sentences":[{"text":"No.","start":30.71,"end":31.11,"sentiment":"neutral","sentiment_score":-0.25606435537338257},{"text":"Actually, sir, this is not the first time that I talked to you.","start":31.11,"end":34.65,"sentiment":"neutral","sentiment_score":-0.06556709683858432},{"text":"I was able to talk to you last October, if you can remember.","start":35.11,"end":38.57,"sentiment":"neutral","sentiment_score":0.12545338158424085},{"text":"During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":39.59,"end":49.685,"sentiment":"neutral","sentiment_score":0.11665617731901315},{"text":"Name of the company again, Tabarak, it's Cloud Solution IT.","start":50.705,"end":53.845,"sentiment":"neutral","sentiment_score":0.0783774882555008}],"sentiment":"neutral","sentiment_score":0.06887766411380163,"channel":0,"num_words":63,"start":30.71,"end":53.845},{"sentences":[{"text":"And what do you guys do?","start":54.745,"end":56.125,"sentiment":"neutral","sentiment_score":0.0405037614206473}],"sentiment":"neutral","sentiment_score":0.0405037614206473,"channel":1,"num_words":6,"start":54.745,"end":56.125},{"sentences":[{"text":"Yeah.","start":57.56,"end":58.06,"sentiment":"neutral","sentiment_score":0.07071302831172943},{"text":"Cloud Solution IT, we are a managed service provider.","start":58.36,"end":61.82,"sentiment":"neutral","sentiment_score":0.08559534036450916},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more.","start":62.36,"end":76.524994,"sentiment":"neutral","sentiment_score":0.1184826319416364},{"text":"And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.","start":76.905,"end":89.29,"sentiment":"neutral","sentiment_score":0.055646643823673646},{"text":"If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month.","start":90.07,"end":100.705,"sentiment":"neutral","sentiment_score":0.07011499328584206}],"sentiment":"neutral","sentiment_score":0.07926479667220093,"channel":0,"num_words":109,"start":57.56,"end":100.705},{"sentences":[{"text":"Yeah.","start":101.65501,"end":101.975006,"sentiment":"neutral","sentiment_score":-0.032985348254442215},{"text":"No.","start":101.975006,"end":102.475006,"sentiment":"neutral","sentiment_score":-0.23467563092708588},{"text":"I'm sorry.","start":102.615005,"end":103.015,"sentiment":"neutral","sentiment_score":-0.27603768557310104},{"text":"I I I don't think I want to","start":103.015,"end":104.535,"sentiment":"negative","sentiment_score":-0.39282870665192604}],"sentiment":"neutral","sentiment_score":-0.3301971669619282,"channel":1,"num_words":12,"start":101.65501,"end":104.535},{"sentences":[{"text":"Mhmm.","start":104.445,"end":104.945,"sentiment":"neutral","sentiment_score":-0.25379639863967896}],"sentiment":"neutral","sentiment_score":-0.25379639863967896,"channel":0,"num_words":1,"start":104.445,"end":104.945},{"sentences":[{"text":"me have this meeting.","start":104.535,"end":105.675,"sentiment":"neutral","sentiment_score":-0.18589262291789055},{"text":"I've already","start":106.455,"end":107.015,"sentiment":"neutral","sentiment_score":-0.04072735272347927}],"sentiment":"neutral","sentiment_score":-0.13750419951975346,"channel":1,"num_words":6,"start":104.535,"end":107.015},{"sentences":[{"text":"Mhmm.","start":106.765,"end":107.265,"sentiment":"neutral","sentiment_score":-0.01623225212097168}],"sentiment":"neutral","sentiment_score":-0.01623225212097168,"channel":0,"num_words":1,"start":106.765,"end":107.265},{"sentences":[{"text":"got vendors, established","start":107.015,"end":108.635,"sentiment":"neutral","sentiment_score":0.007692130282521248}],"sentiment":"neutral","sentiment_score":0.007692130282521248,"channel":1,"num_words":3,"start":107.015,"end":108.635},{"sentences":[{"text":"Yep.","start":108.604996,"end":109.104996,"sentiment":"neutral","sentiment_score":0.005999419372528791}],"sentiment":"neutral","sentiment_score":0.005999419372528791,"channel":0,"num_words":1,"start":108.604996,"end":109.104996},{"sentences":[{"text":"vendors that I work with.","start":108.69501,"end":110.155,"sentiment":"neutral","sentiment_score":0.00046871379017829893}],"sentiment":"neutral","sentiment_score":0.00046871379017829893,"channel":1,"num_words":5,"start":108.69501,"end":110.155},{"sentences":[{"text":"Yep.","start":111.75,"end":112.15,"sentiment":"neutral","sentiment_score":0.02853822521865368},{"text":"Yeah.","start":112.15,"end":112.65,"sentiment":"neutral","sentiment_score":0.05098491907119751},{"text":"Actually, sir, we know that you already did the you already have someone taking care of you.","start":112.79,"end":118.65,"sentiment":"neutral","sentiment_score":0.06426437615471728},{"text":"But, really, the main goal of the meeting is just to give you an idea regarding our services.","start":119.03,"end":124.33,"sentiment":"neutral","sentiment_score":0.16972333937883377},{"text":"Just in case your current provider may not provide exactly what you're looking for, we","start":125.115,"end":131.195,"sentiment":"neutral","sentiment_score":-0.014480464657147725}],"sentiment":"neutral","sentiment_score":0.07711212842080456,"channel":0,"num_words":52,"start":111.75,"end":131.195},{"sentences":[{"text":"No.","start":131.095,"end":131.255,"sentiment":"negative","sentiment_score":-0.3825510144233704}],"sentiment":"negative","sentiment_score":-0.3825510144233704,"channel":1,"num_words":1,"start":131.095,"end":131.255},{"sentences":[{"text":"want","start":131.195,"end":131.435,"sentiment":"negative","sentiment_score":-0.3456241190433502}],"sentiment":"negative","sentiment_score":-0.3456241190433502,"channel":0,"num_words":1,"start":131.195,"end":131.435},{"sentences":[{"text":"No.","start":131.255,"end":131.41501,"sentiment":"negative","sentiment_score":-0.4536844491958618},{"text":"I'm","start":131.41501,"end":131.815,"sentiment":"negative","sentiment_score":-0.409351110458374}],"sentiment":"negative","sentiment_score":-0.4315177798271179,"channel":1,"num_words":2,"start":131.255,"end":131.815},{"sentences":[{"text":"to make sure","start":131.435,"end":131.995,"sentiment":"neutral","sentiment_score":-0.25394609073797864}],"sentiment":"neutral","sentiment_score":-0.25394609073797864,"channel":0,"num_words":3,"start":131.435,"end":131.995},{"sentences":[{"text":"I'm I'm","start":131.815,"end":132.395,"sentiment":"neutral","sentiment_score":-0.23128348588943481}],"sentiment":"neutral","sentiment_score":-0.23128348588943481,"channel":1,"num_words":2,"start":131.815,"end":132.395},{"sentences":[{"text":"the name of our","start":131.995,"end":132.975,"sentiment":"neutral","sentiment_score":-0.2804129496216774}],"sentiment":"neutral","sentiment_score":-0.2804129496216774,"channel":0,"num_words":4,"start":131.995,"end":132.975},{"sentences":[{"text":"I'm happy with that.","start":132.535,"end":133.655,"sentiment":"neutral","sentiment_score":-0.20727261900901794}],"sentiment":"neutral","sentiment_score":-0.20727261900901794,"channel":1,"num_words":4,"start":132.535,"end":133.655},{"sentences":[{"text":"yeah.","start":133.355,"end":133.39,"sentiment":"neutral","sentiment_score":0.03254606947302818},{"text":"Got it.","start":133.39,"end":133.675,"sentiment":"neutral","sentiment_score":0.05728137493133545}],"sentiment":"neutral","sentiment_score":0.049036273111899696,"channel":0,"num_words":3,"start":133.355,"end":133.675},{"sentences":[{"text":"Yeah.","start":133.655,"end":133.735,"sentiment":"neutral","sentiment_score":0.05116056650876999}],"sentiment":"neutral","sentiment_score":0.05116056650876999,"channel":1,"num_words":1,"start":133.655,"end":133.735},{"sentences":[{"text":"Mhmm.","start":133.675,"end":134.175,"sentiment":"neutral","sentiment_score":0.05528595298528671}],"sentiment":"neutral","sentiment_score":0.05528595298528671,"channel":0,"num_words":1,"start":133.675,"end":134.175},{"sentences":[{"text":"I'm happy with that.","start":133.735,"end":134.615,"sentiment":"neutral","sentiment_score":0.13224949687719345},{"text":"Sorry.","start":134.615,"end":134.935,"sentiment":"neutral","sentiment_score":-0.05275421589612961},{"text":"Yeah.","start":134.935,"end":135.335,"sentiment":"neutral","sentiment_score":-0.025551147758960724},{"text":"Let's let's not waste each other's time.","start":135.335,"end":137.435,"sentiment":"neutral","sentiment_score":-0.25624813565186094},{"text":"I don't","start":137.815,"end":138.13501,"sentiment":"negative","sentiment_score":-0.40935663878917694}],"sentiment":"neutral","sentiment_score":-0.14411717355251313,"channel":1,"num_words":15,"start":133.735,"end":138.13501},{"sentences":[{"text":"Alright.","start":137.995,"end":138.495,"sentiment":"neutral","sentiment_score":-0.27008774876594543}],"sentiment":"neutral","sentiment_score":-0.27008774876594543,"channel":0,"num_words":1,"start":137.995,"end":138.495},{"sentences":[{"text":"think I want to have a meeting.","start":138.13501,"end":140.475,"sentiment":"negative","sentiment_score":-0.37583976132529123}],"sentiment":"negative","sentiment_score":-0.37583976132529123,"channel":1,"num_words":7,"start":138.13501,"end":140.475},{"sentences":[{"text":"Mhmm.","start":140.56494,"end":141.06494,"sentiment":"neutral","sentiment_score":-0.02343033440411091}],"sentiment":"neutral","sentiment_score":-0.02343033440411091,"channel":0,"num_words":1,"start":140.56494,"end":141.06494},{"sentences":[{"text":"Alright.","start":141.55495,"end":142.03494,"sentiment":"neutral","sentiment_score":0.09432097524404526}],"sentiment":"neutral","sentiment_score":0.09432097524404526,"channel":1,"num_words":1,"start":141.55495,"end":142.03494},{"sentences":[{"text":"Okay.","start":141.84494,"end":142.34494,"sentiment":"neutral","sentiment_score":0.18368995189666748}],"sentiment":"neutral","sentiment_score":0.18368995189666748,"channel":0,"num_words":1,"start":141.84494,"end":142.34494},{"sentences":[{"text":"Thank you.","start":142.03494,"end":142.51494,"sentiment":"positive","sentiment_score":0.39073917269706726}],"sentiment":"positive","sentiment_score":0.39073917269706726,"channel":1,"num_words":2,"start":142.03494,"end":142.51494},{"sentences":[{"text":"That","start":142.40494,"end":142.90494,"sentiment":"neutral","sentiment_score":0.21501901745796204}],"sentiment":"neutral","sentiment_score":0.21501901745796204,"channel":0,"num_words":1,"start":142.40494,"end":142.90494},{"sentences":[{"text":"Bye.","start":142.51494,"end":143.01494,"sentiment":"neutral","sentiment_score":0.15536242723464966}],"sentiment":"neutral","sentiment_score":0.15536242723464966,"channel":1,"num_words":1,"start":142.51494,"end":143.01494},{"sentences":[{"text":"that that that'll be fine.","start":143.20494,"end":144.35994,"sentiment":"positive","sentiment_score":0.3658686116337776}],"sentiment":"positive","sentiment_score":0.3658686116337776,"channel":0,"num_words":5,"start":143.20494,"end":144.35994}]},"summary":{"result":"success","short":"The customer, Ronald, receives a cold call from Tagerak, a representative from Cloud Solutions IT, who is trying to arrange a meeting with Ronald's CTO, Baljit Singh. Tagerak explains that they are a managed service provider and Microsoft trusted partner, and offers to provide an introductory meeting to give Ronald an idea about their services. They agree to avoid wasting each other's time and the call ends."},"intents":{"segments":[{"text":"And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference.","start_word":148,"end_word":178,"intents":[{"intent":"Schedule introductory meeting with robert sanders","confidence_score":0.0005300993}]},{"text":"If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Yeah.","start_word":180,"end_word":221,"intents":[{"intent":"Inform about availability","confidence_score":0.001804483},{"intent":"Explain purpose of call","confidence_score":0.00013216055},{"intent":"Offer help","confidence_score":0.002414229}]},{"text":"No. I'm sorry. I I I don't think I want to Mhmm. me have this meeting.","start_word":221,"end_word":236,"intents":[{"intent":"Decline meeting","confidence_score":0.0036821414}]},{"text":"Just in case your current provider may not provide exactly what you're looking for, we No. want No. I'm to make sure I'm I'm the name of our I'm happy with that. yeah.","start_word":286,"end_word":318,"intents":[{"intent":"Confirm satisfied with current provider","confidence_score":0.0003446944}]},{"text":"I'm to make sure I'm I'm the name of our I'm happy with that. yeah.","start_word":304,"end_word":318,"intents":[{"intent":"Verify confirmation of call","confidence_score":1.7187167e-9}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.0077967275865376},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.34559959173202515},{"text":"Plea Hello? Yeah.","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.18376301229000092},{"text":"Good morning. Tabarak, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":21,"end_word":34,"sentiment":"positive","sentiment_score":0.4240371584892273},{"text":"I'm good. Is this a cold call? No. Actually, sir, this is not the first time that I talked to you. I was able to talk to you last October, if you can remember. During that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Tabarak, it's Cloud Solution IT. And what do you guys do? Yeah. Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, Power Apps, and many more. And the reason for my call today, Tabarak, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company, only for future reference. If you can remember the last time, you asked me to call you back again after four to five months, And we're hoping that you have an available time this coming week, maybe on third or fourth week of this month. Yeah. No. I'm sorry.","start_word":35,"end_word":223,"sentiment":"neutral","sentiment_score":0.06232303070525328},{"text":"I I I don't think I want to Mhmm.","start_word":224,"end_word":232,"sentiment":"negative","sentiment_score":-0.34687742590904236},{"text":"me have this meeting. I've already Mhmm. got vendors, established Yep. vendors that I work with. Yep. Yeah. Actually, sir, we know that you already did the you already have someone taking care of you. But, really, the main goal of the meeting is just to give you an idea regarding our services. Just in case your current provider may not provide exactly what you're looking for, we No.","start_word":233,"end_word":301,"sentiment":"neutral","sentiment_score":0.02905244193971157},{"text":"want No.","start_word":302,"end_word":303,"sentiment":"negative","sentiment_score":-0.4176643490791321},{"text":"I'm to make sure I'm I'm the name of our I'm happy with that. yeah. Got it. Yeah. Mhmm. I'm happy with that. Sorry. Yeah. Let's let's not waste each other's time.","start_word":304,"end_word":335,"sentiment":"neutral","sentiment_score":-0.13587547838687897},{"text":"I don't Alright. think I want to have a meeting.","start_word":336,"end_word":345,"sentiment":"negative","sentiment_score":-0.358196496963501},{"text":"Mhmm. Alright. Okay.","start_word":346,"end_word":348,"sentiment":"neutral","sentiment_score":0.06184682622551918},{"text":"Thank you.","start_word":349,"end_word":350,"sentiment":"positive","sentiment_score":0.3866485059261322},{"text":"That Bye.","start_word":351,"end_word":352,"sentiment":"neutral","sentiment_score":0.2098119854927063},{"text":"that that that'll be fine.","start_word":353,"end_word":357,"sentiment":"positive","sentiment_score":0.4819273054599762}],"average":{"sentiment":"neutral","sentiment_score":0.03220372200012207}}}}