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So you tried to connect the router already to the NTT box? Yeah. Mhmm. Hello? Yes. Hello. May I know the color of the indicator lights with the router? Is it color red? How about the NTD box? Okay. So the routers can the NTD box is connected at the one port on your router. Right? How about the other end at the end of the box? Okay. So, sorry. Where did you, connect the router again? Mhmm. Mhmm. Mhmm. Mhmm. Okay. Is it okay if I just check the network size on their end? Then I'll get back to you. I'll just put you on hold for a while. Hang on. Hello, Cash? Yes. Thank you for waiting. So upon checking here on our end, there seems to be no issue with the NTT box. So the NTT box is running with an NBN parameter. So is it okay if I request a picture of your setup there for me to have a reference and for us to check? Yeah. So I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures. Okay then. Let me just confirm if we have your email correct. It's cash2mica@gmail.com. I'm the one who will give you a callback then once I I'm gonna review the picture. You're welcome. 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Good morning. This is Maureen from Erdo tech support. How can I assist you? Yeah.\n\nMhmm. Okay. Can I have your full name, please, for me to check your account? So you tried to connect the router already to the NTT box? Yeah.\n\nMhmm. Hello? Yes. Hello. May I know the color of the indicator lights with the router?\n\nIs it color red? How about the NTD box? Okay. So the routers can the NTD box is connected at the one port on your router. Right?\n\nHow about the other end at the end of the box? Okay. So, sorry. Where did you, connect the router again? Mhmm.\n\nMhmm. Mhmm. Mhmm. Okay. Is it okay if I just check the network size on their end?\n\nThen I'll get back to you. I'll just put you on hold for a while. Hang on. Hello, Cash? Yes.\n\nThank you for waiting. So upon checking here on our end, there seems to be no issue with the NTT box. So the NTT box is running with an NBN parameter. So is it okay if I request a picture of your setup there for me to have a reference and for us to check? Yeah.\n\nSo I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures. Okay then. Let me just confirm if we have your email correct. It's cash2mica@gmail.com. I'm the one who will give you a callback then once I I'm gonna review the picture.\n\nYou're welcome. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.15464676916599274},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.37502436339855194},{"text":"This is Maureen from Erdo tech support.","start":2.6399999,"end":5.06,"sentiment":"neutral","sentiment_score":0.3325038467134748},{"text":"How can I assist you?","start":5.6,"end":6.8799996,"sentiment":"positive","sentiment_score":0.4200309753417969},{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.06311462819576263}],"sentiment":"positive","sentiment_score":0.33721824549138546,"num_words":16,"start":1.36,"end":7.3799996},{"sentences":[{"text":"Mhmm.","start":20.295,"end":20.795,"sentiment":"neutral","sentiment_score":-0.22049054503440857},{"text":"Okay.","start":31.57,"end":32.07,"sentiment":"neutral","sentiment_score":-0.03091314062476158},{"text":"Can I have your full name, please, for me to check your account?","start":33.170002,"end":36.15,"sentiment":"neutral","sentiment_score":-0.0031936420844151424},{"text":"So you tried to connect the router already to the NTT box?","start":44.585003,"end":48.825,"sentiment":"neutral","sentiment_score":-0.004151580156758428},{"text":"Yeah.","start":48.825,"end":49.325,"sentiment":"neutral","sentiment_score":0.01455564796924591}],"sentiment":"neutral","sentiment_score":-0.011720869523872222,"num_words":28,"start":20.295,"end":49.325},{"sentences":[{"text":"Mhmm.","start":65.67,"end":66.17,"sentiment":"neutral","sentiment_score":-0.020292893052101135},{"text":"Hello?","start":82.579994,"end":82.979996,"sentiment":"neutral","sentiment_score":0.004625932313501835},{"text":"Yes.","start":82.979996,"end":83.299995,"sentiment":"neutral","sentiment_score":0.015323053114116192},{"text":"Hello.","start":83.299995,"end":83.78,"sentiment":"neutral","sentiment_score":0.004585547372698784},{"text":"May I know the color of the indicator lights with the router?","start":83.78,"end":87.78,"sentiment":"neutral","sentiment_score":-0.0002813125029206276}],"sentiment":"neutral","sentiment_score":0.000054118107073009014,"num_words":16,"start":65.67,"end":87.78},{"sentences":[{"text":"Is it color red?","start":87.78,"end":88.92,"sentiment":"neutral","sentiment_score":-0.011695886962115765},{"text":"How about the NTD box?","start":93.7,"end":95.235,"sentiment":"neutral","sentiment_score":-0.013111185654997826},{"text":"Okay.","start":99.155,"end":99.655,"sentiment":"neutral","sentiment_score":0.01526081096380949},{"text":"So the routers can the NTD box is connected at the one port on your router.","start":102.675,"end":108.295,"sentiment":"neutral","sentiment_score":0.016897911671549082},{"text":"Right?","start":108.355,"end":108.855,"sentiment":"neutral","sentiment_score":0.022822031751275063}],"sentiment":"neutral","sentiment_score":0.007263331605052507,"num_words":27,"start":87.78,"end":108.855},{"sentences":[{"text":"How about the other end at the end of the box?","start":110.98,"end":113.560005,"sentiment":"neutral","sentiment_score":-0.026919438927011055},{"text":"Okay.","start":120.020004,"end":120.520004,"sentiment":"neutral","sentiment_score":-0.003766982816159725},{"text":"So, sorry.","start":132.375,"end":133.575,"sentiment":"neutral","sentiment_score":-0.05066556204110384},{"text":"Where did you, connect the router again?","start":133.575,"end":135.915,"sentiment":"neutral","sentiment_score":-0.06137198741946902},{"text":"Mhmm.","start":140.26,"end":140.76,"sentiment":"neutral","sentiment_score":0.016881179064512253}],"sentiment":"neutral","sentiment_score":-0.03699703036214818,"num_words":22,"start":110.98,"end":140.76},{"sentences":[{"text":"Mhmm.","start":144.17,"end":144.42,"sentiment":"neutral","sentiment_score":0.0047400034964084625},{"text":"Mhmm.","start":144.42,"end":144.92,"sentiment":"neutral","sentiment_score":-0.003295051632449031},{"text":"Mhmm.","start":148.74,"end":149.24,"sentiment":"neutral","sentiment_score":-0.013863731175661089},{"text":"Okay.","start":156.125,"end":156.625,"sentiment":"neutral","sentiment_score":0.01608189195394516},{"text":"Is it okay if I just check the network size on their end?","start":157.005,"end":161.265,"sentiment":"neutral","sentiment_score":0.025165164699921243}],"sentiment":"neutral","sentiment_score":0.01945942669065998,"num_words":17,"start":144.17,"end":161.265},{"sentences":[{"text":"Then I'll get back to you.","start":162.765,"end":164.04501,"sentiment":"neutral","sentiment_score":0.03947589173913002},{"text":"I'll just put you on hold for a while.","start":164.04501,"end":165.565,"sentiment":"neutral","sentiment_score":0.0219203003992637},{"text":"Hang on.","start":165.565,"end":166.30501,"sentiment":"neutral","sentiment_score":0.017344918102025986},{"text":"Hello, Cash?","start":327.755,"end":328.895,"sentiment":"neutral","sentiment_score":0.0960654728114605},{"text":"Yes.","start":330.315,"end":330.555,"sentiment":"neutral","sentiment_score":0.2545880079269409}],"sentiment":"neutral","sentiment_score":0.045777342189103364,"num_words":20,"start":162.765,"end":330.555},{"sentences":[{"text":"Thank you for waiting.","start":330.555,"end":331.615,"sentiment":"positive","sentiment_score":0.522432267665863},{"text":"So upon checking here on our end, there seems to be no issue with the NTT box.","start":331.675,"end":336.095,"sentiment":"neutral","sentiment_score":0.3123465557308758},{"text":"So the NTT box is running with an NBN parameter.","start":336.79498,"end":341.85498,"sentiment":"neutral","sentiment_score":0.2473243296146393},{"text":"So is it okay if I request a picture of your setup there for me to have a reference and for us to check?","start":342.38998,"end":349.44998,"sentiment":"neutral","sentiment_score":0.134971195521454},{"text":"Yeah.","start":349.50998,"end":349.75,"sentiment":"neutral","sentiment_score":0.08292187750339508}],"sentiment":"neutral","sentiment_score":0.23562668543308973,"num_words":56,"start":330.555,"end":349.75},{"sentences":[{"text":"So I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures.","start":349.75,"end":357.53,"sentiment":"neutral","sentiment_score":0.10444335816871553},{"text":"Okay then.","start":359.425,"end":360.16498,"sentiment":"neutral","sentiment_score":0.10751073062419891},{"text":"Let me just confirm if we have your email correct.","start":360.305,"end":363.60498,"sentiment":"neutral","sentiment_score":0.0993006095290184},{"text":"It's cash2mica@gmail.com.","start":363.905,"end":367.60498,"sentiment":"neutral","sentiment_score":0.07198623195290565},{"text":"I'm the one who will give you a callback then once I I'm gonna review the picture.","start":372.23,"end":377.21002,"sentiment":"neutral","sentiment_score":0.0765531025826931}],"sentiment":"neutral","sentiment_score":0.09320602472871542,"num_words":52,"start":349.75,"end":377.21002},{"sentences":[{"text":"You're welcome.","start":379.35,"end":380.15002,"sentiment":"positive","sentiment_score":0.42201270163059235},{"text":"Bye for now.","start":380.15002,"end":381.21002,"sentiment":"neutral","sentiment_score":-0.029469790558020275}],"sentiment":"neutral","sentiment_score":0.15112320631742476,"num_words":5,"start":379.35,"end":381.21002}]}}]},{"alternatives":[{"transcript":"Good morning. We moved into our new place yesterday, so 25 Kildoff Street, Watson. I've tried to connect the router up to the NBN router. The problem is that the router and the NBN connection is showing a red signal on the routers themselves. Yep. So it's Kashka Sarosharani. Yeah. The yeah. Yep. The router is connected to the NBN box. On the routers themselves, so on the router, it's it's got a red, like, a orange light where the van WAN connection is. And on the NBN box router that I've connected through, there's an orange light there as well. Hello? Yeah. It's orange. Yeah. It's orange true. Yes. Yeah. I don't I don't have access to that connection. That's going somewhere. Okay. So the router WAN port, right, is connected through the NBN box to one of the the connectors, and they're both showing orange lights. Yes. Yeah. No problem. Yes. Yeah. How do I do that? Yep. Okay. Okay. Yeah. And when once I do that, I ring you back? Okay. Okay. Perfect. Thank you. 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We moved into our new place yesterday, so 25 Kildoff Street, Watson. I've tried to connect the router up to the NBN router. The problem is that the router and the NBN connection is showing a red signal on the routers themselves. Yep.\n\nSo it's Kashka Sarosharani. Yeah. The yeah. Yep. The router is connected to the NBN box.\n\nOn the routers themselves, so on the router, it's it's got a red, like, a orange light where the van WAN connection is. And on the NBN box router that I've connected through, there's an orange light there as well. Hello? Yeah. It's orange.\n\nYeah. It's orange true. Yes. Yeah. I don't I don't have access to that connection.\n\nThat's going somewhere. Okay. So the router WAN port, right, is connected through the NBN box to one of the the connectors, and they're both showing orange lights. Yes. Yeah.\n\nNo problem. Yes. Yeah. How do I do that? Yep.\n\nOkay. Okay. Yeah. And when once I do that, I ring you back? Okay.\n\nOkay. Perfect. Thank you. 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Good morning. This is Maureen from Erdo tech support. How\n\nChannel 1: Good\n\nChannel 0: can\n\nChannel 1: morning.\n\nChannel 0: I assist you?\n\nChannel 1: We\n\nChannel 0: Yeah.\n\nChannel 1: moved into our new place yesterday, so 25 Kildoff Street, Watson. I've tried to connect the router up to the NBN router. The\n\nChannel 0: Mhmm.\n\nChannel 1: problem is that the router and the NBN connection is showing a red signal on the routers themselves.\n\nChannel 0: Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: Yep. So it's Kashka Sarosharani.\n\nChannel 0: So you tried to connect the router already to\n\nChannel 1: Yeah.\n\nChannel 0: the NTT\n\nChannel 1: The\n\nChannel 0: box? Yeah.\n\nChannel 1: yeah. Yep. The router is connected to the NBN box. On the routers themselves, so on the router, it's it's got a red, like, a orange light where the van WAN connection is. And on the\n\nChannel 0: Mhmm.\n\nChannel 1: NBN box router that I've connected through, there's an orange light there as well. Hello?\n\nChannel 0: Hello? Yes. Hello. May I know the color of the indicator lights with the router? Is it color red?\n\nChannel 1: Yeah. It's orange.\n\nChannel 0: How about the NTD box?\n\nChannel 1: Yeah. It's orange\n\nChannel 0: Okay. So the routers can the NTD box is connected at the one port on your router. Right?\n\nChannel 1: true. Yes.\n\nChannel 0: How about the other end at the end of the box?\n\nChannel 1: Yeah. I don't I don't have access to that connection. That's going somewhere.\n\nChannel 0: Okay. So, sorry. Where did you, connect the router again?\n\nChannel 1: Okay. So the router WAN port,\n\nChannel 0: Mhmm.\n\nChannel 1: right, is connected through the NBN box\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: to one of the the connectors,\n\nChannel 0: Mhmm.\n\nChannel 1: and they're both showing orange lights.\n\nChannel 0: Okay. Is it okay if I just check the network size on their end?\n\nChannel 1: Yes.\n\nChannel 0: Then I'll get back to you. I'll just put you on hold for a while. Hang on.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: Hello, Cash?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So upon checking here on our end, there seems to be no issue with the NTT box. So the NTT box is running with an NBN parameter. So is it okay if I request a picture of your setup there for me to have a reference\n\nChannel 1: Yeah. How do I\n\nChannel 0: and\n\nChannel 1: do that?\n\nChannel 0: for us to check? Yeah. So I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Okay then. Let\n\nChannel 1: Okay.\n\nChannel 0: me just confirm if we have your email correct. It's cash2mica@gmail.com.\n\nChannel 1: Yeah. And when once I do that, I ring you back?\n\nChannel 0: I'm the one who will give you a callback then once I\n\nChannel 1: Okay.\n\nChannel 0: I'm gonna review the picture.\n\nChannel 1: Okay. Perfect. Thank you.\n\nChannel 0: You're welcome. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.15464676916599274},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.37502436339855194},{"text":"This is Maureen from Erdo tech 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reply with that to that email with the pictures.","start":349.75,"end":357.53,"sentiment":"neutral","sentiment_score":0.10444335816871553}],"sentiment":"neutral","sentiment_score":0.09167200111998962,"channel":0,"num_words":26,"start":348.31,"end":357.53},{"sentences":[{"text":"Yep.","start":357.72998,"end":358.05,"sentiment":"neutral","sentiment_score":0.11874770373106004},{"text":"Okay.","start":358.05,"end":358.515,"sentiment":"neutral","sentiment_score":0.11294284462928772}],"sentiment":"neutral","sentiment_score":0.11584527418017387,"channel":1,"num_words":2,"start":357.72998,"end":358.515},{"sentences":[{"text":"Okay then.","start":359.425,"end":360.16498,"sentiment":"neutral","sentiment_score":0.10751073062419891},{"text":"Let","start":360.305,"end":360.54498,"sentiment":"neutral","sentiment_score":0.08997027575969696}],"sentiment":"neutral","sentiment_score":0.1016639123360316,"channel":0,"num_words":3,"start":359.425,"end":360.54498},{"sentences":[{"text":"Okay.","start":360.355,"end":360.855,"sentiment":"neutral","sentiment_score":0.09556621313095091}],"sentiment":"neutral","sentiment_score":0.09556621313095091,"channel":1,"num_words":1,"start":360.355,"end":360.855},{"sentences":[{"text":"me just confirm if we have your email correct.","start":360.54498,"end":363.60498,"sentiment":"neutral","sentiment_score":0.10033731328116523},{"text":"It's cash2mica@gmail.com.","start":363.905,"end":367.60498,"sentiment":"neutral","sentiment_score":0.07198623195290565}],"sentiment":"neutral","sentiment_score":0.09518257122148167,"channel":0,"num_words":11,"start":360.54498,"end":367.60498},{"sentences":[{"text":"Yeah.","start":367.55502,"end":367.795,"sentiment":"neutral","sentiment_score":0.07354447990655899},{"text":"And when once I do that, I ring you back?","start":367.795,"end":369.89502,"sentiment":"neutral","sentiment_score":0.05361189171671867}],"sentiment":"neutral","sentiment_score":0.05542394518852234,"channel":1,"num_words":11,"start":367.55502,"end":369.89502},{"sentences":[{"text":"I'm the one who will give you a callback then once I","start":372.23,"end":374.87003,"sentiment":"neutral","sentiment_score":0.06075693325450023}],"sentiment":"neutral","sentiment_score":0.06075693325450023,"channel":0,"num_words":12,"start":372.23,"end":374.87003},{"sentences":[{"text":"Okay.","start":374.77,"end":375.27,"sentiment":"neutral","sentiment_score":0.07312732934951782}],"sentiment":"neutral","sentiment_score":0.07312732934951782,"channel":1,"num_words":1,"start":374.77,"end":375.27},{"sentences":[{"text":"I'm gonna review the picture.","start":375.75,"end":377.21002,"sentiment":"neutral","sentiment_score":0.114463908970356}],"sentiment":"neutral","sentiment_score":0.114463908970356,"channel":0,"num_words":5,"start":375.75,"end":377.21002},{"sentences":[{"text":"Okay.","start":377.41,"end":377.73,"sentiment":"neutral","sentiment_score":0.2990521788597107},{"text":"Perfect.","start":377.73,"end":378.13,"sentiment":"positive","sentiment_score":0.575181245803833},{"text":"Thank you.","start":378.13,"end":378.87,"sentiment":"positive","sentiment_score":0.5952765345573425}],"sentiment":"positive","sentiment_score":0.5161966234445572,"channel":1,"num_words":4,"start":377.41,"end":378.87},{"sentences":[{"text":"You're welcome.","start":379.35,"end":380.15002,"sentiment":"positive","sentiment_score":0.42201270163059235},{"text":"Bye for now.","start":380.15002,"end":381.21002,"sentiment":"neutral","sentiment_score":-0.029469790558020275}],"sentiment":"neutral","sentiment_score":0.15112320631742476,"channel":0,"num_words":5,"start":379.35,"end":381.21002},{"sentences":[{"text":"Bye.","start":380.77,"end":381.27,"sentiment":"neutral","sentiment_score":-0.09479819983243942}],"sentiment":"neutral","sentiment_score":-0.09479819983243942,"channel":1,"num_words":1,"start":380.77,"end":381.27}]},"summary":{"result":"success","short":"A customer named Kashka Sarosharani called Erdo tech support to report a problem with their router. The agent, Maureen, checked the account and found that the router is running with an NBN parameter and there is no issue. The agent will email the customer with instructions and a reference to their setup."},"intents":{"segments":[{"text":"I've tried to connect the router up to the NBN router.","start_word":30,"end_word":40,"intents":[{"intent":"Connect router","confidence_score":0.0069185914}]},{"text":"Can I have your full name, please, for me to check your account?","start_word":62,"end_word":74,"intents":[{"intent":"Check account","confidence_score":0.4555895}]},{"text":"May I know the color of the indicator lights with the router? Is it color red? Yeah.","start_word":150,"end_word":166,"intents":[{"intent":"Find color","confidence_score":0.009123693}]},{"text":"So I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures. Yep. Okay.","start_word":361,"end_word":383,"intents":[{"intent":"Provide instructions","confidence_score":0.0003906498}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15464676916599274},{"text":"Good morning. This is Maureen from Erdo tech support. How Good can I morning.","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4034026265144348},{"text":"assist you? We Yeah. moved into our new place yesterday, so 25 Kildoff Street, Watson. I've tried to connect the router up to the NBN router. The Mhmm.","start_word":15,"end_word":42,"sentiment":"neutral","sentiment_score":0.038439299911260605},{"text":"problem is that the router and the NBN connection is showing a red signal on the routers themselves.","start_word":43,"end_word":60,"sentiment":"negative","sentiment_score":-0.4271652102470398},{"text":"Okay. Can I have your full name, please, for me to check your account? Yep. So it's Kashka Sarosharani. So you tried to connect the router already to Yeah. the NTT The box? Yeah. yeah. Yep. The router is connected to the NBN box. On the routers themselves, so on the router, it's it's got a red, like, a orange light where the van WAN connection is. And on the Mhmm. NBN box router that I've connected through, there's an orange light there as well. Hello? Hello? Yes. Hello. May I know the color of the indicator lights with the router? Is it color red? Yeah. It's orange. How about the NTD box? Yeah. It's orange Okay. So the routers can the NTD box is connected at the one port on your router. Right? true. Yes. How about the other end at the end of the box? Yeah. I don't I don't have access to that connection. That's going somewhere. Okay. So, sorry. Where did you, connect the router again? Okay. So the router WAN port, Mhmm. right, is connected through the NBN box Mhmm. Mhmm. to one of the the connectors, Mhmm. and they're both showing orange lights. Okay. Is it okay if I just check the network size on their end? Yes. Then I'll get back to you. I'll just put you on hold for a while. Hang on. Yeah. No problem. Hello, Cash? Yes. Yes.","start_word":61,"end_word":298,"sentiment":"neutral","sentiment_score":-0.01242592280041896},{"text":"Thank you for waiting.","start_word":299,"end_word":302,"sentiment":"positive","sentiment_score":0.5171458721160889},{"text":"So upon checking here on our end, there seems to be no issue with the NTT box. So the NTT box is running with an NBN parameter. So is it okay if I request a picture of your setup there for me to have a reference Yeah. How do I and do that? for us to check? Yeah. So I'm going to email you shortly with the instruction, then just reply with that to that email with the pictures. Yep. Okay. Okay then. Let Okay. me just confirm if we have your email correct. It's cash2mica@gmail.com. Yeah. And when once I do that, I ring you back? I'm the one who will give you a callback then once I Okay. I'm gonna review the picture. Okay.","start_word":303,"end_word":428,"sentiment":"neutral","sentiment_score":0.1316550076007843},{"text":"Perfect. Thank you. You're welcome.","start_word":429,"end_word":433,"sentiment":"positive","sentiment_score":0.5420050621032715},{"text":"Bye for now. Bye.","start_word":434,"end_word":437,"sentiment":"neutral","sentiment_score":0.001440870575606823}],"average":{"sentiment":"neutral","sentiment_score":0.042031289616424605}}}}