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you for calling Aintree Group. It's a pleasure to hear from you. As part of our commitment to being courageous custodians of our community, we're here to support you. Please stay on the line while we connect you with a member of our team. Thank you for your patience.\n\nAt Entry Group, we're proud to support our community with care and attention. We're currently experiencing a high volume of calls, and our team is assisting other clients. Please remain on the line, and we'll be with you as soon as possible. Thank you for your patience. At Ansu Group, we're proud to support our community with care and attention.\n\nWe're currently experiencing a high volume of calls, and our team is assisting other clients. Plea","paragraphs":[{"sentences":[{"text":"Thank you for calling Aintree Group.","start":2.3999999,"end":4.26,"sentiment":"positive","sentiment_score":0.6372860074043274},{"text":"It's a pleasure to hear from you.","start":4.3199997,"end":6.1,"sentiment":"positive","sentiment_score":0.8319308417184013},{"text":"As part of our commitment to being courageous custodians of our community, we're here to support you.","start":6.56,"end":12.099999,"sentiment":"positive","sentiment_score":0.3936280941261965},{"text":"Please stay on the line while we connect you with a member of our team.","start":12.795,"end":16.255001,"sentiment":"neutral","sentiment_score":0.14139992396036785},{"text":"Thank you for your patience.","start":20.395,"end":21.775002,"sentiment":"neutral","sentiment_score":0.1734695702791214}],"sentiment":"positive","sentiment_score":0.38654512494802473,"num_words":50,"start":2.3999999,"end":21.775002},{"sentences":[{"text":"At Entry Group, we're proud to support our community with care and attention.","start":22.475,"end":26.735,"sentiment":"neutral","sentiment_score":0.24158834035579974},{"text":"We're currently experiencing a high volume of calls, and our team is assisting other clients.","start":27.58,"end":32.64,"sentiment":"neutral","sentiment_score":-0.14566681211193402},{"text":"Please remain on the line, and we'll be with you as soon as possible.","start":33.34,"end":36.8,"sentiment":"neutral","sentiment_score":-0.013822581352932113},{"text":"Thank you for your patience.","start":86.86,"end":88.159996,"sentiment":"neutral","sentiment_score":0.14117505848407746},{"text":"At Ansu Group, we're proud to support our community with care and attention.","start":88.94,"end":93.119995,"sentiment":"neutral","sentiment_score":0.19532118966946235}],"sentiment":"neutral","sentiment_score":0.06678634770214557,"num_words":60,"start":22.475,"end":93.119995},{"sentences":[{"text":"We're currently experiencing a high volume of calls, and our team is assisting other clients.","start":93.9,"end":98.96,"sentiment":"neutral","sentiment_score":-0.022419914106527963},{"text":"Plea","start":99.58,"end":99.935936,"sentiment":"neutral","sentiment_score":0.022616853937506676}],"sentiment":"neutral","sentiment_score":-0.0196051161037758,"num_words":16,"start":93.9,"end":99.935936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Aintree Group. It's a pleasure to hear from you. As part of our commitment to being courageous custodians of our community, we're here to support you. Please stay on the line while we connect you with a member of our team. Thank you for your patience.\n\nAt Entry Group, we're proud to support our community with care and attention. We're currently experiencing a high volume of calls, and our team is assisting other clients. Please remain on the line, and we'll be with you as soon as possible. Thank you for your patience. At Ansu Group, we're proud to support our community with care and attention.\n\nWe're currently experiencing a high volume of calls, and our team is assisting other clients. Plea","paragraphs":[{"sentences":[{"text":"Thank you for calling Aintree Group.","start":2.3999999,"end":4.26,"sentiment":"positive","sentiment_score":0.6372860074043274},{"text":"It's a pleasure to hear from you.","start":4.3199997,"end":6.1,"sentiment":"positive","sentiment_score":0.8319308417184013},{"text":"As part of our commitment to being courageous custodians of our community, we're here to support you.","start":6.56,"end":12.099999,"sentiment":"positive","sentiment_score":0.3936280941261965},{"text":"Please stay on the line while we connect you with a member of our team.","start":12.795,"end":16.255001,"sentiment":"neutral","sentiment_score":0.14139992396036785},{"text":"Thank you for your patience.","start":20.395,"end":21.775002,"sentiment":"neutral","sentiment_score":0.1734695702791214}],"sentiment":"positive","sentiment_score":0.38654512494802473,"channel":1,"num_words":50,"start":2.3999999,"end":21.775002},{"sentences":[{"text":"At Entry Group, we're proud to support our community with care and attention.","start":22.475,"end":26.735,"sentiment":"neutral","sentiment_score":0.24158834035579974},{"text":"We're currently experiencing a high volume of calls, and our team is assisting other clients.","start":27.58,"end":32.64,"sentiment":"neutral","sentiment_score":-0.14566681211193402},{"text":"Please remain on the line, and we'll be with you as soon as possible.","start":33.34,"end":36.8,"sentiment":"neutral","sentiment_score":-0.013822581352932113},{"text":"Thank you for your patience.","start":86.86,"end":88.159996,"sentiment":"neutral","sentiment_score":0.14117505848407746},{"text":"At Ansu Group, we're proud to support our community with care and attention.","start":88.94,"end":93.119995,"sentiment":"neutral","sentiment_score":0.19532118966946235}],"sentiment":"neutral","sentiment_score":0.06678634770214557,"channel":1,"num_words":60,"start":22.475,"end":93.119995},{"sentences":[{"text":"We're currently experiencing a high volume of calls, and our team is assisting other clients.","start":93.9,"end":98.96,"sentiment":"neutral","sentiment_score":-0.022419914106527963},{"text":"Plea","start":99.58,"end":99.935936,"sentiment":"neutral","sentiment_score":0.022616853937506676}],"sentiment":"neutral","sentiment_score":-0.0196051161037758,"channel":1,"num_words":16,"start":93.9,"end":99.935936}]},"summary":{"result":"success","short":"The customer called Aintree Group and was put on hold while being transferred to a member of their team. Ansu Group is currently experiencing a high volume of calls and the team is assisting other clients. The customer is asked to remain on the line and will be assisted as soon as possible."},"intents":{"segments":[{"text":"As part of our commitment to being courageous custodians of our community, we're here to support you. Please stay on the line while we connect you with a member of our team. Thank you for your patience.","start_word":13,"end_word":49,"intents":[{"intent":"Support callers","confidence_score":0.39153737}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Aintree Group. It's a pleasure to hear from you. As part of our commitment to being courageous custodians of our community, we're here to support you.","start_word":0,"end_word":29,"sentiment":"positive","sentiment_score":0.558603823184967},{"text":"Please stay on the line while we connect you with a member of our team. Thank you for your patience. At Entry Group, we're proud to support our community with care and attention. We're currently experiencing a high volume of calls, and our team is assisting other clients. Please remain on the line, and we'll be with you as soon as possible. Thank you for your patience. At Ansu Group, we're proud to support our community with care and attention. We're currently experiencing a high volume of calls, and our team is assisting other clients. Plea","start_word":30,"end_word":125,"sentiment":"neutral","sentiment_score":0.06695501506328583}],"average":{"sentiment":"neutral","sentiment_score":0.19768244131452087}}}}