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Let me let me have a look. Uh-huh. Yeah. Okay. Let's have a look. I should be able to find well, yeah, yours is it's still Mario Zaza, but you generally don't from, I think, with BT. Yeah. I think so. Yeah. Hang on. Your username hang on. I was gonna check Jenny's and see what hers comes up as. Because I can see a username there. Okay. Alright. Yeah. So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit. So it's your email address, so maros@bigpond.com dot m zed three eight, all lowercase. So yeah. Dot yep. So dot then m for Mario, zed for Zata, three eight. That one, I can't tell you. You might have to have a guess at that one. If not, you might just be able to do the, like, forgot my password. Yeah. So so it it it's got your mariozata@bigpond.com as the contact email, so you should receive that form. But, yeah, if you do that if you get stuck, just give us a callback, and I'll I'll walk you through it. Yep. I have a quick look. Let's have a look. Yeah. That's correct. So it's got your phone number. No worries, Mario. I'll talk to you soon. Yes, mate. 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You're speaking with Connor. How are you going? Good. Good.\n\nTannen? Yeah. It's fine. Shit. Oh, does it ask you to sign in to do it, does it?\n\nYeah. I might. Let me let me have a look. Uh-huh. Yeah.\n\nOkay. Let's have a look. I should be able to find well, yeah, yours is it's still Mario Zaza, but you generally don't from, I think, with BT. Yeah. I think so.\n\nYeah. Hang on. Your username hang on. I was gonna check Jenny's and see what hers comes up as. Because I can see a username there.\n\nOkay. Alright. Yeah. So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit. So it's your email address, so maros@bigpond.com dot m zed three eight, all lowercase.\n\nSo yeah. Dot yep. So dot then m for Mario, zed for Zata, three eight. That one, I can't tell you. You might have to have a guess at that one.\n\nIf not, you might just be able to do the, like, forgot my password. Yeah. So so it it it's got your mariozata@bigpond.com as the contact email, so you should receive that form. But, yeah, if you do that if you get stuck, just give us a callback, and I'll I'll walk you through it. Yep.\n\nI have a quick look. Let's have a look. Yeah. That's correct. So it's got your phone number.\n\nNo worries, Mario. I'll talk to you soon. Yes, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mario.","start":2.56,"end":3.9199998,"sentiment":"positive","sentiment_score":0.40091489752133685},{"text":"You're speaking with Connor.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":0.25807223096489906},{"text":"How are you going?","start":4.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.27960536628961563},{"text":"Good.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.47979140281677246},{"text":"Good.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.4174480438232422}],"sentiment":"neutral","sentiment_score":0.32697650217092955,"num_words":13,"start":2.56,"end":8.1},{"sentences":[{"text":"Tannen?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2882745862007141},{"text":"Yeah.","start":15.055,"end":15.375,"sentiment":"neutral","sentiment_score":0.2053876370191574},{"text":"It's 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look.","start":44.765,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.02488859849316733},{"text":"Uh-huh.","start":59.58,"end":59.74,"sentiment":"neutral","sentiment_score":-0.11929106712341309},{"text":"Yeah.","start":59.74,"end":60.06,"sentiment":"neutral","sentiment_score":-0.06270059943199158}],"sentiment":"neutral","sentiment_score":-0.04403920626888672,"num_words":12,"start":34.35,"end":60.06},{"sentences":[{"text":"Okay.","start":60.06,"end":60.56,"sentiment":"neutral","sentiment_score":-0.05945821851491928},{"text":"Let's have a look.","start":63.095,"end":63.995,"sentiment":"neutral","sentiment_score":-0.04391060024499893},{"text":"I should be able to find well, yeah, yours is it's still Mario Zaza, but you generally don't from, I think, with BT.","start":66.695,"end":78.08,"sentiment":"neutral","sentiment_score":-0.03661892384938572},{"text":"Yeah.","start":83.020004,"end":83.340004,"sentiment":"neutral","sentiment_score":-0.026249995455145836},{"text":"I think 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there.","start":94.845,"end":96.865,"sentiment":"neutral","sentiment_score":-0.02959499348487173}],"sentiment":"neutral","sentiment_score":-0.03214153994877751,"num_words":26,"start":84.14,"end":96.865},{"sentences":[{"text":"Okay.","start":98.125,"end":98.625,"sentiment":"neutral","sentiment_score":0.015535932965576649},{"text":"Alright.","start":98.765,"end":99.265,"sentiment":"neutral","sentiment_score":0.025109481066465374},{"text":"Yeah.","start":100.125,"end":100.525,"sentiment":"neutral","sentiment_score":-0.04577178508043289},{"text":"So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit.","start":100.525,"end":107.34,"sentiment":"neutral","sentiment_score":0.004394115563482046},{"text":"So it's your email address, so maros@bigpond.com dot m zed three eight, all lowercase.","start":107.5,"end":117.119995,"sentiment":"neutral","sentiment_score":0.012983650301716157}],"sentiment":"neutral","sentiment_score":0.006821371958635393,"num_words":42,"start":98.125,"end":117.119995},{"sentences":[{"text":"So yeah.","start":119.83501,"end":121.135,"sentiment":"neutral","sentiment_score":0.006231529638171196},{"text":"Dot yep.","start":122.955,"end":124.555,"sentiment":"neutral","sentiment_score":0.011708225589245558},{"text":"So dot then m for Mario, zed for Zata, three eight.","start":124.555,"end":128.975,"sentiment":"neutral","sentiment_score":0.015548735349015757},{"text":"That one, I can't tell you.","start":134.33,"end":135.87,"sentiment":"neutral","sentiment_score":-0.04629060812294483},{"text":"You might have to have a guess at that one.","start":137.84999,"end":139.93,"sentiment":"neutral","sentiment_score":-0.050200553610920906}],"sentiment":"neutral","sentiment_score":-0.01847850275977004,"num_words":31,"start":119.83501,"end":139.93},{"sentences":[{"text":"If not, you might just be able to do the, like, forgot my password.","start":139.93,"end":144.67,"sentiment":"neutral","sentiment_score":-0.0513493147279535},{"text":"Yeah.","start":147.545,"end":148.045,"sentiment":"neutral","sentiment_score":-0.010794966481626034},{"text":"So so it it it's got your mariozata@bigpond.com as the contact email, so you should receive that form.","start":150.505,"end":157.965,"sentiment":"neutral","sentiment_score":0.04894752696984344},{"text":"But, yeah, if you do that if you get stuck, just give us a callback, and I'll I'll walk you through it.","start":158.745,"end":163.58,"sentiment":"neutral","sentiment_score":-0.0009502130137248473},{"text":"Yep.","start":172.645,"end":173.045,"sentiment":"neutral","sentiment_score":0.03278783708810806}],"sentiment":"neutral","sentiment_score":0.0029152368494708624,"num_words":56,"start":139.93,"end":173.045},{"sentences":[{"text":"I have a quick look.","start":173.045,"end":174.265,"sentiment":"neutral","sentiment_score":0.01541137881577015},{"text":"Let's have a look.","start":176.565,"end":177.625,"sentiment":"neutral","sentiment_score":0.014394791331142187},{"text":"Yeah.","start":179.48688,"end":179.72687,"sentiment":"neutral","sentiment_score":0.04740922898054123},{"text":"That's correct.","start":179.72687,"end":180.20686,"sentiment":"neutral","sentiment_score":0.09618065878748894},{"text":"So it's got your phone 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How are you? Oh, I'd be better off if I was snowboarding down the Bloody Alps. Mate, you sent me an email asking me to sign in to bloody BT Super. Well, yeah. Well, they've sent me a text saying that you you you've asked for it by what it so I've gotta sign in to b d s. I've man, I haven't got a I haven't got a clue what my username is and what my password is. But I and I think you guys do. I think Debbie knows it. Yeah. I'm bloody sure you do. You know. Now the big problem is is that Jenny uses my email. We share mariozatzer@bigpond.com, and she's used that email for her PT Super. So I think so I think mine's gotta be different. So it's just so it doesn't yeah. You can use the same email, different accounts. Yeah. M zed three eight dot so I'll put the email and then that dot at the end. Yeah. Okay. Alright. Yeah. Yeah. Yeah. Three eight. Okay. And then my password? Yeah. I'll have to forgot my password thing and all the rest of it. Because there's some form I've got a sign. Alright. I'll let you know how I do. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone. So it doesn't have does it have my phone there? Ends in 8426. Yeah. Yeah. Okay. Alright. Yeah. Yeah. Yeah. Okay. Beautiful. Thank you. Cheers. Cheers. 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mate. How are you? Oh, I'd be better off if I was snowboarding down the Bloody Alps. Mate, you sent me an email asking me to sign in to bloody BT Super. Well, yeah.\n\nWell, they've sent me a text saying that you you you've asked for it by what it so I've gotta sign in to b d s. I've man, I haven't got a I haven't got a clue what my username is and what my password is. But I and I think you guys do. I think Debbie knows it. Yeah.\n\nI'm bloody sure you do. You know. Now the big problem is is that Jenny uses my email. We share mariozatzer@bigpond.com, and she's used that email for her PT Super. So I think so I think mine's gotta be different.\n\nSo it's just so it doesn't yeah. You can use the same email, different accounts. Yeah. M zed three eight dot so I'll put the email and then that dot at the end. Yeah.\n\nOkay. Alright. Yeah. Yeah. Yeah.\n\nThree eight. Okay. And then my password? Yeah. I'll have to forgot my password thing and all the rest of it.\n\nBecause there's some form I've got a sign. Alright. I'll let you know how I do. Okay. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nI think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone. So it doesn't have does it have my phone there? Ends in 8426. Yeah. Yeah.\n\nOkay. Alright. Yeah. Yeah. Yeah.\n\nOkay. Beautiful. Thank you. Cheers. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good, mate.","start":5.92,"end":6.48,"sentiment":"positive","sentiment_score":0.5895471572875977},{"text":"How are you?","start":6.48,"end":7.22,"sentiment":"positive","sentiment_score":0.36635464429855347},{"text":"Oh, I'd be better off if I was snowboarding down the Bloody Alps.","start":9.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.0042620046207538015},{"text":"Mate, you sent me an email asking me to sign in to bloody BT Super.","start":19.325,"end":25.025,"sentiment":"neutral","sentiment_score":0.01726833867530028},{"text":"Well, yeah.","start":28.845001,"end":29.485,"sentiment":"neutral","sentiment_score":-0.009037271607667208}],"sentiment":"neutral","sentiment_score":0.07355756698442358,"num_words":35,"start":5.92,"end":29.485},{"sentences":[{"text":"Well, they've sent me a text saying that you you you've asked for it by what it so I've gotta sign in to b d s.","start":29.485,"end":37.3,"sentiment":"neutral","sentiment_score":-0.05637151217804505},{"text":"I've man, I haven't got a I haven't got a clue what my username is and what my password is.","start":37.3,"end":41.7,"sentiment":"neutral","sentiment_score":-0.2398218460381031},{"text":"But I and I think you guys do.","start":41.7,"end":43.72,"sentiment":"neutral","sentiment_score":-0.09007125999778509},{"text":"I think Debbie knows it.","start":43.86,"end":45.48,"sentiment":"neutral","sentiment_score":-0.06336147487163543},{"text":"Yeah.","start":45.62,"end":46.12,"sentiment":"neutral","sentiment_score":-0.01162722148001194}],"sentiment":"neutral","sentiment_score":-0.12185168188686173,"num_words":60,"start":29.485,"end":46.12},{"sentences":[{"text":"I'm bloody sure you do.","start":47.035,"end":48.315,"sentiment":"neutral","sentiment_score":-0.025337234139442444},{"text":"You know.","start":48.315,"end":49.055,"sentiment":"neutral","sentiment_score":-0.04921879805624485},{"text":"Now the big problem is is that Jenny uses my email.","start":49.115,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.31657657433639874},{"text":"We share mariozatzer@bigpond.com, and she's used that email for her PT Super.","start":53.675,"end":59.375,"sentiment":"neutral","sentiment_score":-0.189318693553408},{"text":"So I think so I think mine's gotta be different.","start":60.12,"end":62.7,"sentiment":"neutral","sentiment_score":-0.11668932810425758}],"sentiment":"neutral","sentiment_score":-0.17865459220483898,"num_words":40,"start":47.035,"end":62.7},{"sentences":[{"text":"So it's just so it doesn't yeah.","start":63.64,"end":65.9,"sentiment":"neutral","sentiment_score":-0.12262819281646184},{"text":"You can use the same email, different accounts.","start":79.805,"end":84.305,"sentiment":"neutral","sentiment_score":-0.03096845024265349},{"text":"Yeah.","start":111.524994,"end":112.024994,"sentiment":"neutral","sentiment_score":0.025543097406625748},{"text":"M zed three eight dot so I'll put the email and then that dot at the 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eight.","start":129.28,"end":129.92,"sentiment":"neutral","sentiment_score":0.007522790227085352},{"text":"Okay.","start":129.92,"end":130.42,"sentiment":"neutral","sentiment_score":0.012339649721980097},{"text":"And then my password?","start":131.6,"end":132.74,"sentiment":"neutral","sentiment_score":-0.008359752595424652},{"text":"Yeah.","start":144.295,"end":144.535,"sentiment":"neutral","sentiment_score":-0.027501270174980164},{"text":"I'll have to forgot my password thing and all the rest of it.","start":144.535,"end":147.175,"sentiment":"neutral","sentiment_score":-0.040978303752266444}],"sentiment":"neutral","sentiment_score":-0.02696538091238056,"num_words":21,"start":129.28,"end":147.175},{"sentences":[{"text":"Because there's some form I've got a sign.","start":147.175,"end":148.695,"sentiment":"neutral","sentiment_score":-0.01644894026685506},{"text":"Alright.","start":148.695,"end":149.07,"sentiment":"neutral","sentiment_score":0.06360219419002533},{"text":"I'll let you know how I 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think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone.","start":163.85501,"end":172.27501,"sentiment":"neutral","sentiment_score":-0.012718506562321083},{"text":"So it doesn't have does it have my phone there?","start":173.535,"end":176.35501,"sentiment":"neutral","sentiment_score":-0.007073276396840811},{"text":"Ends in 8426.","start":176.815,"end":178.5,"sentiment":"neutral","sentiment_score":0.008426514454185963},{"text":"Yeah.","start":180.82,"end":181.06,"sentiment":"neutral","sentiment_score":0.03233283385634422},{"text":"Yeah.","start":181.06,"end":181.14,"sentiment":"neutral","sentiment_score":0.03296776860952377}],"sentiment":"neutral","sentiment_score":-0.007175743922983345,"num_words":38,"start":163.85501,"end":181.14},{"sentences":[{"text":"Okay.","start":181.14,"end":181.46,"sentiment":"neutral","sentiment_score":0.031360600143671036},{"text":"Alright.","start":181.46,"end":181.7,"sentiment":"neutral","sentiment_score":0.08495098352432251},{"text":"Yeah.","start":181.7,"end":181.78,"sentiment":"neutral","sentiment_score":0.07511390000581741},{"text":"Yeah.","start":181.78,"end":181.94,"sentiment":"neutral","sentiment_score":0.09562057256698608},{"text":"Yeah.","start":181.94,"end":182.18,"sentiment":"neutral","sentiment_score":0.13373787701129913}],"sentiment":"neutral","sentiment_score":0.08415678665041923,"num_words":5,"start":181.14,"end":182.18},{"sentences":[{"text":"Okay.","start":182.18,"end":182.5,"sentiment":"neutral","sentiment_score":0.2926454544067383},{"text":"Beautiful.","start":182.5,"end":182.98,"sentiment":"positive","sentiment_score":0.6839522123336792},{"text":"Thank you.","start":182.98,"end":183.72,"sentiment":"positive","sentiment_score":0.6091989278793335},{"text":"Cheers.","start":184.34,"end":184.84,"sentiment":"positive","sentiment_score":0.6308680772781372},{"text":"Cheers.","start":186.34,"end":186.42,"sentiment":"positive","sentiment_score":0.5065301656723022}],"sentiment":"positive","sentiment_score":0.555398960908254,"num_words":6,"start":182.18,"end":186.42},{"sentences":[{"text":"Bye.","start":186.42,"end":186.92,"sentiment":"neutral","sentiment_score":0.25279855728149414}],"sentiment":"neutral","sentiment_score":0.25279855728149414,"num_words":1,"start":186.42,"end":186.92}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Mario. You're speaking with Connor. How are you going?\n\nChannel 1: Good, mate. How are you?\n\nChannel 0: Good. Good. Tannen?\n\nChannel 1: Oh, I'd be better off if I was snowboarding down the Bloody Alps.\n\nChannel 0: Yeah. It's fine. Shit.\n\nChannel 1: Mate, you sent me an email asking me to sign in to bloody BT Super.\n\nChannel 0: Oh, does it ask you to sign in to do it, does it?\n\nChannel 1: Well, yeah. Well, they've sent me a text saying that you you you've\n\nChannel 0: Yeah.\n\nChannel 1: asked for it by what it so I've gotta sign in to b d s. I've man, I haven't got a I haven't got a clue what my username is and what my password is. But I and I think you guys do. I think\n\nChannel 0: I\n\nChannel 1: Debbie\n\nChannel 0: might.\n\nChannel 1: knows\n\nChannel 0: Let\n\nChannel 1: it.\n\nChannel 0: me let\n\nChannel 1: Yeah.\n\nChannel 0: me have a look.\n\nChannel 1: I'm bloody sure you do. You know. Now the big problem is is that Jenny uses my email. We share mariozatzer@bigpond.com, and she's used that email for her PT Super.\n\nChannel 0: Uh-huh. Yeah. Okay.\n\nChannel 1: So I think so I think mine's gotta be different.\n\nChannel 0: Let's have a look.\n\nChannel 1: So it's just so it doesn't yeah.\n\nChannel 0: I should be able to find well, yeah, yours is it's still Mario Zaza, but you generally don't from, I think, with BT.\n\nChannel 1: You can use the same email,\n\nChannel 0: Yeah.\n\nChannel 1: different\n\nChannel 0: I think\n\nChannel 1: accounts.\n\nChannel 0: so. Yeah. Hang on. Your username hang on. I was gonna check Jenny's and see what hers comes up as.\n\nBecause I can see a username there. Okay. Alright. Yeah. So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit.\n\nSo it's your email address, so maros@bigpond.com\n\nChannel 1: Yeah.\n\nChannel 0: dot m zed three eight, all lowercase.\n\nChannel 1: M zed three\n\nChannel 0: So\n\nChannel 1: eight dot\n\nChannel 0: yeah.\n\nChannel 1: so I'll put the email and then that dot\n\nChannel 0: Dot\n\nChannel 1: at the end.\n\nChannel 0: yep.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: dot\n\nChannel 1: Alright.\n\nChannel 0: then\n\nChannel 1: Yeah.\n\nChannel 0: m\n\nChannel 1: Yeah.\n\nChannel 0: for Mario, zed for Zata, three\n\nChannel 1: Yeah.\n\nChannel 0: eight.\n\nChannel 1: Three eight. Okay. And then my password?\n\nChannel 0: That one, I can't tell you. You might have to have a guess at that one. If not, you might just be able to do the, like, forgot my password.\n\nChannel 1: Yeah. I'll have to forgot my password thing and all the rest of it. Because there's\n\nChannel 0: Yeah.\n\nChannel 1: some form I've got a sign. Alright. I'll let you know how I do.\n\nChannel 0: So so it it\n\nChannel 1: Okay.\n\nChannel 0: it's got your mariozata@bigpond.com as the contact\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: email,\n\nChannel 1: Yeah.\n\nChannel 0: so you should receive that form.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: But, yeah, if you do that if you get stuck, just give us a callback, and I'll I'll walk you through it.\n\nChannel 1: I think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone.\n\nChannel 0: Yep. I have a quick\n\nChannel 1: So it\n\nChannel 0: look.\n\nChannel 1: doesn't have does it have my phone there?\n\nChannel 0: Let's\n\nChannel 1: Ends\n\nChannel 0: have a look.\n\nChannel 1: in 8426.\n\nChannel 0: Yeah. That's correct. So it's got your\n\nChannel 1: Yeah.\n\nChannel 0: phone\n\nChannel 1: Yeah. Okay.\n\nChannel 0: number.\n\nChannel 1: Alright. Yeah. Yeah. Yeah. Okay.\n\nBeautiful. Thank you.\n\nChannel 0: No worries, Mario.\n\nChannel 1: Cheers.\n\nChannel 0: I'll talk to you soon.\n\nChannel 1: Cheers. Bye.\n\nChannel 0: Yes, mate. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Mario.","start":2.56,"end":3.9199998,"sentiment":"positive","sentiment_score":0.40091489752133685},{"text":"You're speaking with Connor.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":0.25807223096489906},{"text":"How are you going?","start":4.56,"end":5.38,"sentiment":"neutral","sentiment_score":0.27960536628961563}],"sentiment":"neutral","sentiment_score":0.30485955287109723,"channel":0,"num_words":11,"start":2.56,"end":5.38},{"sentences":[{"text":"Good, mate.","start":5.92,"end":6.48,"sentiment":"positive","sentiment_score":0.5895471572875977},{"text":"How are you?","start":6.48,"end":7.22,"sentiment":"positive","sentiment_score":0.36635464429855347}],"sentiment":"positive","sentiment_score":0.4556316494941711,"channel":1,"num_words":5,"start":5.92,"end":7.22},{"sentences":[{"text":"Good.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.47979140281677246},{"text":"Good.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.4174480438232422},{"text":"Tannen?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.2882745862007141}],"sentiment":"positive","sentiment_score":0.3951713442802429,"channel":0,"num_words":3,"start":7.2799997,"end":8.74},{"sentences":[{"text":"Oh, I'd be better off if I was snowboarding down the Bloody Alps.","start":9.92,"end":13.299999,"sentiment":"neutral","sentiment_score":0.0042620046207538015}],"sentiment":"neutral","sentiment_score":0.0042620046207538015,"channel":1,"num_words":13,"start":9.92,"end":13.299999},{"sentences":[{"text":"Yeah.","start":15.055,"end":15.375,"sentiment":"neutral","sentiment_score":0.2053876370191574},{"text":"It's fine.","start":15.375,"end":15.955,"sentiment":"neutral","sentiment_score":0.25807537138462067},{"text":"Shit.","start":18.175,"end":18.675,"sentiment":"neutral","sentiment_score":0.1128704696893692}],"sentiment":"neutral","sentiment_score":0.20860221236944199,"channel":0,"num_words":4,"start":15.055,"end":18.675},{"sentences":[{"text":"Mate, you sent me an email asking me to sign in to bloody BT Super.","start":19.325,"end":25.025,"sentiment":"neutral","sentiment_score":0.01726833867530028}],"sentiment":"neutral","sentiment_score":0.01726833867530028,"channel":1,"num_words":15,"start":19.325,"end":25.025},{"sentences":[{"text":"Oh, does it ask you to sign in to do it, does it?","start":25.630001,"end":28.130001,"sentiment":"neutral","sentiment_score":-0.020625188731803343}],"sentiment":"neutral","sentiment_score":-0.020625188731803343,"channel":0,"num_words":13,"start":25.630001,"end":28.130001},{"sentences":[{"text":"Well, yeah.","start":28.845001,"end":29.485,"sentiment":"neutral","sentiment_score":-0.009037271607667208},{"text":"Well, they've sent me a text saying that you you you've","start":29.485,"end":34.579998,"sentiment":"neutral","sentiment_score":-0.04101458462801846}],"sentiment":"neutral","sentiment_score":-0.03609499800950289,"channel":1,"num_words":13,"start":28.845001,"end":34.579998},{"sentences":[{"text":"Yeah.","start":34.35,"end":34.85,"sentiment":"neutral","sentiment_score":-0.0309671014547348}],"sentiment":"neutral","sentiment_score":-0.0309671014547348,"channel":0,"num_words":1,"start":34.35,"end":34.85},{"sentences":[{"text":"asked for it by what it so I've gotta sign in to b d s.","start":34.579998,"end":37.3,"sentiment":"neutral","sentiment_score":-0.06763325904806455},{"text":"I've man, I haven't got a I haven't got a clue what my username is and what my password is.","start":37.3,"end":41.7,"sentiment":"neutral","sentiment_score":-0.2398218460381031},{"text":"But I and I think you guys do.","start":41.7,"end":43.72,"sentiment":"neutral","sentiment_score":-0.09007125999778509},{"text":"I 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let","start":45.085,"end":45.725,"sentiment":"neutral","sentiment_score":-0.027756269089877605}],"sentiment":"neutral","sentiment_score":-0.027756269089877605,"channel":0,"num_words":2,"start":45.085,"end":45.725},{"sentences":[{"text":"Yeah.","start":45.62,"end":46.12,"sentiment":"neutral","sentiment_score":-0.01162722148001194}],"sentiment":"neutral","sentiment_score":-0.01162722148001194,"channel":1,"num_words":1,"start":45.62,"end":46.12},{"sentences":[{"text":"me have a look.","start":45.725,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.009308500681072474}],"sentiment":"neutral","sentiment_score":-0.009308500681072474,"channel":0,"num_words":4,"start":45.725,"end":46.704998},{"sentences":[{"text":"I'm bloody sure you do.","start":47.035,"end":48.315,"sentiment":"neutral","sentiment_score":-0.025337234139442444},{"text":"You know.","start":48.315,"end":49.055,"sentiment":"neutral","sentiment_score":-0.04921879805624485},{"text":"Now the big problem is is that Jenny uses my email.","start":49.115,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.31657657433639874},{"text":"We share mariozatzer@bigpond.com, and she's used that email for her PT Super.","start":53.675,"end":59.375,"sentiment":"neutral","sentiment_score":-0.189318693553408}],"sentiment":"neutral","sentiment_score":-0.19930968023836612,"channel":1,"num_words":30,"start":47.035,"end":59.375},{"sentences":[{"text":"Uh-huh.","start":59.58,"end":59.74,"sentiment":"neutral","sentiment_score":-0.11929106712341309},{"text":"Yeah.","start":59.74,"end":60.06,"sentiment":"neutral","sentiment_score":-0.06270059943199158},{"text":"Okay.","start":60.06,"end":60.56,"sentiment":"neutral","sentiment_score":-0.05945821851491928}],"sentiment":"neutral","sentiment_score":-0.08048329502344131,"channel":0,"num_words":3,"start":59.58,"end":60.56},{"sentences":[{"text":"So I think so I think mine's gotta be 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He is trying to sign in to his BT Super account but is having trouble with his username and password. The agent helps guide Mario through the process and suggests calling back if he needs further assistance."},"intents":{"segments":[{"text":"Mate, you sent me an email asking me to sign in to bloody BT Super.","start_word":36,"end_word":50,"intents":[{"intent":"Sign in to boss super","confidence_score":0.000005271899}]},{"text":"Now the big problem is is that Jenny uses my email. We share mariozatzer@bigpond.com, and she's used that email for her PT Super. Uh-huh.","start_word":143,"end_word":166,"intents":[{"intent":"Use email for pt super","confidence_score":0.01534107}]},{"text":"You can use the same email, Yeah. different I think accounts. so.","start_word":213,"end_word":224,"intents":[{"intent":"Use different email for pt super","confidence_score":0.024928298}]},{"text":"I was gonna check Jenny's and see what hers comes up as. Because I can see a username there. Okay.","start_word":232,"end_word":251,"intents":[{"intent":"Check jennifer's account","confidence_score":0.047565762}]},{"text":"So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit.","start_word":255,"end_word":279,"intents":[{"intent":"Change username","confidence_score":0.6025215}]},{"text":"So it's your email address, so maros@bigpond.com Yeah.","start_word":279,"end_word":286,"intents":[{"intent":"Clarify email","confidence_score":0.0011318299}]},{"text":"That one, I can't tell you. You might have to have a guess at that one. If not, you might just be able to do the, like, forgot my password. Yeah.","start_word":339,"end_word":369,"intents":[{"intent":"Create password","confidence_score":0.002655658}]},{"text":"so you should receive that form. Yeah. Yeah.","start_word":416,"end_word":423,"intents":[{"intent":"Receive form","confidence_score":0.11863687}]},{"text":"I think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone. Yep.","start_word":447,"end_word":470,"intents":[{"intent":"Provide security code","confidence_score":0.21753632}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Mario.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.39497050642967224},{"text":"You're speaking with Connor. How are you going?","start_word":3,"end_word":10,"sentiment":"neutral","sentiment_score":0.27330559492111206},{"text":"Good, mate. How are you? Good. Good.","start_word":11,"end_word":17,"sentiment":"positive","sentiment_score":0.4749402403831482},{"text":"Tannen? Oh, I'd be better off if I was snowboarding down the Bloody Alps. Yeah. It's fine. Shit. Mate, you sent me an email asking me to sign in to bloody BT Super. Oh, does it ask you to sign in to do it, does it? Well, yeah. Well, they've sent me a text saying that you you you've Yeah. asked for it by what it so I've gotta sign in to b d s. I've man, I haven't got a I haven't got a clue what my username is and what my password is. But I and I think you guys do. I think I Debbie might. knows Let it. me let Yeah. me have a look. I'm bloody sure you do. You know. Now the big problem is is that Jenny uses my email. We share mariozatzer@bigpond.com, and she's used that email for her PT Super. Uh-huh. Yeah. Okay. So I think so I think mine's gotta be different. Let's have a look. So it's just so it doesn't yeah. I should be able to find well, yeah, yours is it's still Mario Zaza, but you generally don't from, I think, with BT. You can use the same email, Yeah. different I think accounts. so. Yeah. Hang on. Your username hang on. I was gonna check Jenny's and see what hers comes up as. Because I can see a username there. Okay. Alright. Yeah. So your username it's using the same email address, but we've changed we've, like, done a little thing to change the username a little bit. So it's your email address, so maros@bigpond.com Yeah. dot m zed three eight, all lowercase. M zed three So eight dot yeah. so I'll put the email and then that dot Dot at the end. yep. Yeah. So Okay. dot Alright. then Yeah. m Yeah. for Mario, zed for Zata, three Yeah. eight. Three eight. Okay. And then my password? That one, I can't tell you. You might have to have a guess at that one. If not, you might just be able to do the, like, forgot my password. Yeah. I'll have to forgot my password thing and all the rest of it. Because there's Yeah. some form I've got a sign. Alright. I'll let you know how I do. So so it it Okay. it's got your mariozata@bigpond.com as the contact Yeah. Yeah. email, Yeah. so you should receive that form. Yeah. Yeah. Yeah. But, yeah, if you do that if you get stuck, just give us a callback, and I'll I'll walk you through it. I think when Jenny went in to hers, it it asks for a four digit security code, which is texted to her phone. Yep. I have a quick So it look. doesn't have does it have my phone there? Let's Ends have a look. in 8426. Yeah. That's correct. So it's got your Yeah. phone Yeah. Okay. number. Alright. Yeah. Yeah. Yeah. Okay.","start_word":18,"end_word":509,"sentiment":"neutral","sentiment_score":-0.02627498238551907},{"text":"Beautiful. Thank you. No worries, Mario. Cheers. I'll talk to you soon. Cheers.","start_word":510,"end_word":522,"sentiment":"positive","sentiment_score":0.5218549187366779},{"text":"Bye. Yes, mate. Bye.","start_word":523,"end_word":526,"sentiment":"neutral","sentiment_score":0.24117013812065125}],"average":{"sentiment":"neutral","sentiment_score":0.008276504777820501}}}}