{"metadata":{"transaction_key":"deprecated","request_id":"01a0acb8-04d9-7bf2-b5f7-f834e58b3dbc","sha256":"d570550d7e76290e1f9f3ba4b82683f8aec2e3348941df1599fa8fc602249946","created":"2026-09-17T00:15:37.433Z","duration":13.031938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Good day. You've reached Marisha, the woman's advocate here at Communique. Sorry. I'm unable to take your call. But if you leave your name and number, I will get back to you. If this is","confidence":0.9980469,"words":[{"word":"good","start":2.72,"end":2.96,"confidence":0.94384766,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6801276206970215},{"word":"day","start":2.96,"end":3.12,"confidence":0.9777832,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6477221250534058},{"word":"you've","start":3.12,"end":3.36,"confidence":0.90893555,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.38332831859588623},{"word":"reached","start":3.36,"end":3.6799998,"confidence":0.99121094,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.39345914125442505},{"word":"marisha","start":3.6799998,"end":4.18,"confidence":0.90266925,"punctuated_word":"Marisha,","sentiment":"positive","sentiment_score":0.4614062905311585},{"word":"the","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5008724927902222},{"word":"woman's","start":4.48,"end":4.88,"confidence":0.85546875,"punctuated_word":"woman's","sentiment":"positive","sentiment_score":0.5797922015190125},{"word":"advocate","start":4.88,"end":5.38,"confidence":1.0,"punctuated_word":"advocate","sentiment":"positive","sentiment_score":0.5098483562469482},{"word":"here","start":5.44,"end":5.92,"confidence":0.9980469,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.3568606376647949},{"word":"at","start":5.92,"end":6.16,"confidence":0.9951172,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4039398431777954},{"word":"communique","start":6.16,"end":6.66,"confidence":0.6885579,"punctuated_word":"Communique.","sentiment":"positive","sentiment_score":0.34940487146377563},{"word":"sorry","start":6.8799996,"end":7.12,"confidence":0.76708984,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12901514768600464},{"word":"i'm","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29347941279411316},{"word":"unable","start":7.2799997,"end":7.68,"confidence":0.99609375,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.3461659550666809},{"word":"to","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3320937752723694},{"word":"take","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.44202691316604614},{"word":"your","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4092233777046203},{"word":"call","start":8.32,"end":8.82,"confidence":0.91186523,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4020622968673706},{"word":"but","start":9.44,"end":9.76,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.004308268427848816},{"word":"if","start":9.76,"end":9.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07980131357908249},{"word":"you","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02132241427898407},{"word":"leave","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.04093903303146362},{"word":"your","start":10.16,"end":10.4,"confidence":0.42114258,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05948454141616821},{"word":"name","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.05301804840564728},{"word":"and","start":10.559999,"end":10.719999,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09937962889671326},{"word":"number","start":10.719999,"end":11.04,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.11350922286510468},{"word":"i","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19051477313041687},{"word":"will","start":11.2,"end":11.44,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09027612954378128},{"word":"get","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.031067371368408203},{"word":"back","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.033314406871795654},{"word":"to","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04384951293468475},{"word":"you","start":12.0,"end":12.24,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1514030247926712},{"word":"if","start":12.24,"end":12.4,"confidence":0.94628906,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01714572310447693},{"word":"this","start":12.4,"end":12.639999,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05198454484343529},{"word":"is","start":12.639999,"end":13.031938,"confidence":0.9580078,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.027474915608763695}],"paragraphs":{"transcript":"\nGood day. You've reached Marisha, the woman's advocate here at Communique. Sorry. I'm unable to take your call. But if you leave your name and number, I will get back to you.\n\nIf this is","paragraphs":[{"sentences":[{"text":"Good day.","start":2.72,"end":3.12,"sentiment":"positive","sentiment_score":0.6639248728752136},{"text":"You've reached Marisha, the woman's advocate here at Communique.","start":3.12,"end":6.66,"sentiment":"positive","sentiment_score":0.43765690591600204},{"text":"Sorry.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":-0.12901514768600464},{"text":"I'm unable to take your call.","start":7.12,"end":8.82,"sentiment":"negative","sentiment_score":-0.3708419551452001},{"text":"But if you leave your name and number, I will get back to you.","start":9.44,"end":12.24,"sentiment":"neutral","sentiment_score":0.07229912068162646}],"sentiment":"neutral","sentiment_score":0.12265258468687534,"num_words":32,"start":2.72,"end":12.24},{"sentences":[{"text":"If this is","start":12.24,"end":13.031938,"sentiment":"neutral","sentiment_score":-0.032201727852225304}],"sentiment":"neutral","sentiment_score":-0.032201727852225304,"num_words":3,"start":12.24,"end":13.031938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day. You've reached Marisha, the woman's advocate here at Communique. Sorry. I'm unable to take your call. But if you leave your name and number, I will get back to you.\n\nIf this is","paragraphs":[{"sentences":[{"text":"Good day.","start":2.72,"end":3.12,"sentiment":"positive","sentiment_score":0.6639248728752136},{"text":"You've reached Marisha, the woman's advocate here at Communique.","start":3.12,"end":6.66,"sentiment":"positive","sentiment_score":0.43765690591600204},{"text":"Sorry.","start":6.8799996,"end":7.12,"sentiment":"neutral","sentiment_score":-0.12901514768600464},{"text":"I'm unable to take your call.","start":7.12,"end":8.82,"sentiment":"negative","sentiment_score":-0.3708419551452001},{"text":"But if you leave your name and number, I will get back to you.","start":9.44,"end":12.24,"sentiment":"neutral","sentiment_score":0.07229912068162646}],"sentiment":"neutral","sentiment_score":0.12265258468687534,"channel":1,"num_words":32,"start":2.72,"end":12.24},{"sentences":[{"text":"If this is","start":12.24,"end":13.031938,"sentiment":"neutral","sentiment_score":-0.032201727852225304}],"sentiment":"neutral","sentiment_score":-0.032201727852225304,"channel":1,"num_words":3,"start":12.24,"end":13.031938}]},"summary":{"result":"success","short":"Good day. You've reached Marisha, the woman's advocate here at Communique. Sorry. I'm unable to take your call. But if you leave your name and number, I will get back to you. If this is"},"intents":{"segments":[{"text":"But if you leave your name and number, I will get back to you.","start_word":18,"end_word":31,"intents":[{"intent":"Inform unavailability","confidence_score":0.014125335},{"intent":"Request callback","confidence_score":0.20650472}]}]},"sentiments":{"segments":[{"text":"Good day. You've reached Marisha, the woman's advocate here at Communique.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.47255972027778625},{"text":"Sorry.","start_word":11,"end_word":11,"sentiment":"neutral","sentiment_score":-0.12901514768600464},{"text":"I'm unable to take your call.","start_word":12,"end_word":17,"sentiment":"negative","sentiment_score":-0.3560238778591156},{"text":"But if you leave your name and number, I will get back to you. If this is","start_word":18,"end_word":34,"sentiment":"neutral","sentiment_score":0.06194967031478882}],"average":{"sentiment":"neutral","sentiment_score":0.13857506805995726}}}}