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day,","start":59.164936,"end":60.044937,"sentiment":"positive","sentiment_score":0.551369720697403}],"sentiment":"neutral","sentiment_score":0.3015336064355714,"channel":0,"num_words":14,"start":56.44494,"end":60.044937},{"sentences":[{"text":"Yep.","start":59.850002,"end":60.350002,"sentiment":"neutral","sentiment_score":0.30380013585090637}],"sentiment":"neutral","sentiment_score":0.30380013585090637,"channel":1,"num_words":1,"start":59.850002,"end":60.350002},{"sentences":[{"text":"Sandy.","start":60.044937,"end":60.364937,"sentiment":"neutral","sentiment_score":0.3096599578857422},{"text":"Take care, mate.","start":60.364937,"end":61.26494,"sentiment":"positive","sentiment_score":0.3910730481147766}],"sentiment":"positive","sentiment_score":0.370719775557518,"channel":0,"num_words":4,"start":60.044937,"end":61.26494},{"sentences":[{"text":"Thank you.","start":61.13,"end":61.77,"sentiment":"positive","sentiment_score":0.5085795819759369},{"text":"Bye.","start":61.77,"end":62.27,"sentiment":"neutral","sentiment_score":0.2419432997703552}],"sentiment":"positive","sentiment_score":0.419700821240743,"channel":1,"num_words":3,"start":61.13,"end":62.27},{"sentences":[{"text":"Bye bye.","start":62.684937,"end":63.344936,"sentiment":"neutral","sentiment_score":0.12383540347218513}],"sentiment":"neutral","sentiment_score":0.12383540347218513,"channel":0,"num_words":2,"start":62.684937,"end":63.344936}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Sandy, but she is not part of the IT team. Andrew apologizes and explains that he may not be the right person to talk to. He apologizes again and explains that he will update their information. Sandy apologizes again and ends the call."},"intents":{"segments":[{"text":"yeah, I'm just going to update our info then.","start_word":122,"end_word":130,"intents":[{"intent":"Update info","confidence_score":0.5221681}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Sandy? Speaking. Yes. Sorry. Where are you calling from? Yes, Sandy. Vigilance AI, we are a cybersecurity company. We provide Right. a, mhmm, we provide a managed AI SOC analyst for teams without an SOC. It Right. works Okay. I I might not be the right person you are looking for. Oh, you're Yeah. Yeah. you're not part of the IT team anymore, Sandy? No. I'm not. No. No. So so I'm I'm actually have moved on from my company as well, so I might not be the right person to talk to Oh, at alright. all. Yeah? I'm really sorry to disturb you then. Oh, that's Sandy, alright. That's okay. yeah, I'm just going to update our info then.","start_word":0,"end_word":130,"sentiment":"neutral","sentiment_score":-0.05897023156285286},{"text":"You have a great day, Yep.","start_word":131,"end_word":136,"sentiment":"positive","sentiment_score":0.47536715865135193},{"text":"Sandy.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.3096599578857422},{"text":"Take care, mate. Thank you.","start_word":138,"end_word":142,"sentiment":"positive","sentiment_score":0.4192180037498474},{"text":"Bye. Bye bye.","start_word":143,"end_word":145,"sentiment":"neutral","sentiment_score":0.1753084808588028}],"average":{"sentiment":"neutral","sentiment_score":-0.00658323622157431}}}}