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If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Henry Techno. Line.\n\nI'm sorry. This person is available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.043336525559425354},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.02676572825293988},{"text":"Thanks.","start":16.335,"end":16.835,"sentiment":"neutral","sentiment_score":0.33304816484451294},{"text":"Henry Techno.","start":17.135,"end":18.275,"sentiment":"neutral","sentiment_score":0.05105455964803696},{"text":"Line.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.05634928122162819}],"sentiment":"neutral","sentiment_score":0.04586165442707993,"num_words":21,"start":0.16,"end":19.395},{"sentences":[{"text":"I'm sorry.","start":41.235,"end":41.875,"sentiment":"neutral","sentiment_score":-0.12333797663450241},{"text":"This person is available.","start":41.875,"end":43.095,"sentiment":"neutral","sentiment_score":-0.10550828650593758},{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.235,"end":47.415,"sentiment":"neutral","sentiment_score":-0.07157983657504831}],"sentiment":"neutral","sentiment_score":-0.08354134056717158,"num_words":20,"start":41.235,"end":47.415}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling regarding IT services.\n\nChannel 1: Thanks. Henry Techno. Line. I'm sorry. This person is available.\n\nIf you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Michael, Henry here calling from Techno One, mate. We're an IT services provider. Just reaching out because the new study here from McKinsey regarding MSPs overcharging 62% of their customers and charging for things that they aren't even using. So I just wanted to double check and see if you guys had done any audits of your recent IT environment. If not, we can do that for you for free and then obviously give you a good cost comparison.\n\nMate, if you are interested in having a look or at least exploring your options, give us a callback. Otherwise, I'll try and call you back a little bit later on. Hope to talk to you then. Cheers.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.043336525559425354},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.02676572825293988}],"sentiment":"neutral","sentiment_score":0.02774048103567432,"channel":1,"num_words":17,"start":0.16,"end":4.74},{"sentences":[{"text":"Henry calling regarding IT services.","start":7.12,"end":10.58,"sentiment":"neutral","sentiment_score":0.030224430188536645}],"sentiment":"neutral","sentiment_score":0.030224430188536645,"channel":0,"num_words":5,"start":7.12,"end":10.58},{"sentences":[{"text":"Thanks.","start":16.335,"end":16.835,"sentiment":"neutral","sentiment_score":0.33304816484451294},{"text":"Henry Techno.","start":17.135,"end":18.275,"sentiment":"neutral","sentiment_score":0.05105455964803696},{"text":"Line.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.05634928122162819},{"text":"I'm sorry.","start":41.235,"end":41.875,"sentiment":"neutral","sentiment_score":-0.12333797663450241},{"text":"This person is available.","start":41.875,"end":43.095,"sentiment":"neutral","sentiment_score":-0.10550828650593758}],"sentiment":"neutral","sentiment_score":-0.017720253393054008,"channel":1,"num_words":10,"start":16.335,"end":43.095},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":43.235,"end":47.415,"sentiment":"neutral","sentiment_score":-0.07157983657504831}],"sentiment":"neutral","sentiment_score":-0.07157983657504831,"channel":1,"num_words":14,"start":43.235,"end":47.415},{"sentences":[{"text":"Michael, Henry here calling from Techno One, mate.","start":49.004997,"end":51.245,"sentiment":"neutral","sentiment_score":0.012445786618627608},{"text":"We're an IT services provider.","start":51.245,"end":53.0,"sentiment":"neutral","sentiment_score":-0.005120086017996073},{"text":"Just reaching out because the new study here from McKinsey regarding MSPs overcharging 62% of their customers and charging for things that they aren't even using.","start":53.38,"end":63.7,"sentiment":"neutral","sentiment_score":-0.29239696035018337},{"text":"So I just wanted to double check and see if you guys had done any audits of your recent IT environment.","start":63.7,"end":68.935005,"sentiment":"neutral","sentiment_score":-0.09109534003904887},{"text":"If not, we can do that for you for free and then obviously give you a good cost comparison.","start":69.635,"end":74.28294,"sentiment":"neutral","sentiment_score":0.12979486976799212}],"sentiment":"neutral","sentiment_score":-0.08829436356296079,"channel":0,"num_words":79,"start":49.004997,"end":74.28294},{"sentences":[{"text":"Mate, if you are interested in having a look or at least exploring your options, give us a callback.","start":74.58294,"end":79.24294,"sentiment":"neutral","sentiment_score":0.18560702549783806},{"text":"Otherwise, I'll try and call you back a little bit later on.","start":79.46294,"end":81.94294,"sentiment":"neutral","sentiment_score":0.10346422903239727},{"text":"Hope to talk to you then.","start":81.94294,"end":83.06294,"sentiment":"positive","sentiment_score":0.40666493276755017},{"text":"Cheers.","start":83.06294,"end":83.56294,"sentiment":"positive","sentiment_score":0.33372098207473755}],"sentiment":"neutral","sentiment_score":0.19846881082967707,"channel":0,"num_words":38,"start":74.58294,"end":83.56294}]},"summary":{"result":"success","short":"A representative from Techno One is calling Henry Techno about a study on MSPs overcharging. The representative is checking if Henry has done any audits of his recent IT environment and offers a free cost comparison. The representative suggests Henry call back later if he is interested."},"intents":{"segments":[{"text":"So I just wanted to double check and see if you guys had done any audits of your recent IT environment. If not, we can do that for you for free and then obviously give you a good cost comparison.","start_word":85,"end_word":124,"intents":[{"intent":"Check and provide cost comparison","confidence_score":0.0075897914}]}]},"sentiments":{"segments":[{"text":"Hey. If you record your name and reason for calling, I'll see if this person is available. Henry calling regarding IT services. Thanks. Henry Techno. Line. I'm sorry. This person is available. If you would like to leave an additional message, please reply after the tone. Michael, Henry here calling from Techno One, mate. We're an IT services provider. Just reaching out because the new study here from McKinsey regarding MSPs overcharging 62% of their customers and charging for things that they aren't even using. So I just wanted to double check and see if you guys had done any audits of your recent IT environment. If not, we can do that for you for free and then obviously give you a good cost comparison. Mate, if you are interested in having a look or at least exploring your options, give us a callback. Otherwise, I'll try and call you back a little bit later on.","start_word":0,"end_word":155,"sentiment":"neutral","sentiment_score":-0.022685091942548752},{"text":"Hope to talk to you then. Cheers.","start_word":156,"end_word":162,"sentiment":"positive","sentiment_score":0.4176643490791321}],"average":{"sentiment":"neutral","sentiment_score":-0.0027597786614258365}}}}