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I think my son's NDIS account has been disabled because it's been inactive for a while while we're waiting for the update from NDIS themselves to just sort of reinstate its funds. Yep. So it's Austin Newman, n g u y e n, is his name. March 19. No. Sorry. Sorry. March 26, I think, to 2019, which could either be it's gonna be at 2 Hooker Avenue. It's either gonna be Unit 1 or Unit 2. Yeah. That's fine. Yeah. That's fine. Yeah. That's fine. The dad. So it's I go as Sean Nguyen or it'll be 10 from Nguyen on file. Yep. GoforNguyense9@Gmail.com. Yep. Yep. Yes. We're plan managed. We've got approval from NDIS themselves. We're there's there's funding in there. However, what's happened is my ex wife has changed his speech therapist to another another company that that provides it, and they've been trying to invoice my Integra so that they can get paid. But because but because his his account's inactive, sort of no one's responding to that or they're not getting paid. So I'm trying to follow-up to unlock his account, show you that there's funding there, and then you guys can go ahead and manage that on on his behalf. Yep. Mhmm. 100%. Yeah. Just to make life easy, so I don't have to change plant manager. Okay. Yep. Yeah. That's fine. Yeah. You can call me Sean. Thank you. Yep. That's fine. Okay. Thanks. Yep. Thank you. Hi. How are you? That's good. Yeah. So he's already got a new speech therapist. I've got the details, and they've been trying to invoice you guys. But his account, I believe, is inactive. So we need to reinstate his account. We've got funding again from NDIS. Do you have that information already, or do you need to okay. Cool. Okay. Okay. Okay. Cool. So you've already got the confirmation from NDIS that there's funding there. Right? Oh. Oh, okay. So, yeah, okay. So I just listened to this disclaimer. We're good to go? I'm not sure. I don't think so. I only sent a link, Well, I can check now. Oh, okay. Let me okay. Let me just try to link it now. I'm just trying to log in. Alright. One second. Okay. Just kinda kinda log in and see what happens. Alright. I've got authenticate. One sec. What's this code? K. I'm in. And let's see what's linked. Now I've got Centrelink, ATO Medicare, and my health records. So I need to link NDIS. Okay. So how how do we link? Let's see. Do we add link services? Let's see if we can try that, and then let's add another one. N d I s. N d I yeah. Okay. Link. Yep. Try and link it now. Let's just see if it works. Okay. Let's agree. Hold on. Continue and agree. Continue and agree. Oh, the NDIS number, would that be Austin's number? Okay. One second. Austin, n d I s. I'm just trying to find a way to get it. One second. Okay. Plan approval. Here we go. Could be from here. Yes. I have a participant NDIS number. Let's copy that. Family name. Yep. Try that. And date of birth. I'll put his date of birth, I guess. Twenty six zero three twenty nineteen. Let's see if it works. Alright. We've got progress. Let's send the code to my phone SMS. I think it's working. I'm just waiting for the the code to come. Oh, it's linked to my ex's number. Okay. That's fine. She sent me the code. Okay. Good. Continue. And redirecting. I'm in. View my budget. Yep. I'm in. Okay. Please do. Do I go back to my goals? Okay. Yeah. Yep. Okay. Okay. Notifications. Under my gov or under the NDIS? Oh, you have to go into NDIS. Okay. Yep. I'm there. Yep. And nothing yet. Nothing under relationship. Nothing under plan. Notifications. Nothing yet? Maybe Nope. Nope. Maybe it takes a while? Alright. Okay. Yep. Yeah. Could be to her side. Yeah. I don't have access to that. Yes. Yes. I agree to that. Okay. Yeah. Don't think so. I'm gonna log in again. Let me I'll log out. Sign out properly. Hold on. And I'll re sign in. K. Just waiting for SMS. Okay. Alright. I'm in NDIS. There's no notification. There is no mail. There's no relationship. Yep. That's fine. We've already done that part, haven't we? Yep. Yeah. So how do I get how do I get that opportunity to link it? Okay. Yeah. Let's do it. That's fine. I'll just send everything down. I'll work in the background. Sorry. Okay. That's good. That's good. Thanks for that. Yes. Yes. I do. Okay. Please do. Yeah. Yeah. That's not a problem. Thanks, Steven. Was it? Alright. Cool. It's ten from Nguyen. That's okay. Hope it's my number. 0488883366. Newansv9@gmail.com. Cool. Yep. Yeah. We're gonna reinstate my Integra over the plan manager. Yep. Well, to start up a plan because he's already got services that have pending invoices that need to be paid. Yeah. Okay. Yeah. 100 percent. Yeah. That's fine. Okay. Take your time. Thanks. No worries. That's okay. Not a problem. Yes. Let me get a pen. Yep. Yep. Go for it, please. Mhmm. That's 6. Yep. Okay. Cool. Yep. Alright. Sounds good. Should everything be? I'm just gonna go back in with myGov and just make sure that the relationship's there and should be good. Right? Okay. Just one sec. Oh, okay. I got rid of it. No. No. Okay. Yeah. It's it's there as a relationship thing. Same manager's in integrated Care for Proprietary Limited. So that's good. Okay. Cool. Alright. Fine. Do I need to contact the, what's it called, the new speech therapist company to make sure everything's okay and then they can get invoiced and paid. Alright. Thanks, Peter. Peter. Cheers. Yep. Okay. Yep. Sorry. I yes. Okay. Alright. I'll just give the new company a call to just give them heads up that they can send the invoices back, and then I get paid for it. Right? Alright. Cool. So it's all LinkedIn. Okay. Thanks for that. Thanks for your help. Okay. Okay. Thank you. Okay. Yeah. That's fine. I didn't go to detail. Yeah. It should be fine. Okay. Okay. Alright. Okay. Okay. Take your time. Thank you. Thank you. 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not my achievements. It belongs to everyone, the team, the ally, and the people. Hi. How are you, sir? Good.\n\nThanks. I think my son's NDIS account has been disabled because it's been inactive for a while while we're waiting for the update from NDIS themselves to just sort of reinstate its funds. Yep. So it's Austin Newman, n g u y e n, is his name. March 19.\n\nNo. Sorry. Sorry. March 26, I think, to 2019, which could either be it's gonna be at 2 Hooker Avenue. It's either gonna be Unit 1 or Unit 2.\n\nYeah. That's fine. Yeah. That's fine. Yeah.\n\nThat's fine. The dad. So it's I go as Sean Nguyen or it'll be 10 from Nguyen on file. Yep. GoforNguyense9@Gmail.com.\n\nYep. Yep. Yes. We're plan managed. We've got approval from NDIS themselves.\n\nWe're there's there's funding in there. However, what's happened is my ex wife has changed his speech therapist to another another company that that provides it, and they've been trying to invoice my Integra so that they can get paid. But because but because his his account's inactive, sort of no one's responding to that or they're not getting paid. So I'm trying to follow-up to unlock his account, show you that there's funding there, and then you guys can go ahead and manage that on on his behalf. Yep.\n\nMhmm. 100%. Yeah. Just to make life easy, so I don't have to change plant manager. Okay.\n\nYep. Yeah. That's fine. Yeah. You can call me Sean.\n\nThank you. Yep. That's fine. Okay. Thanks.\n\nYep. Thank you. Hi. How are you? That's good.\n\nYeah. So he's already got a new speech therapist. I've got the details, and they've been trying to invoice you guys. But his account, I believe, is inactive. So we need to reinstate his account.\n\nWe've got funding again from NDIS. Do you have that information already, or do you need to okay. Cool. Okay. Okay.\n\nOkay. Cool. So you've already got the confirmation from NDIS that there's funding there. Right? Oh.\n\nOh, okay. So, yeah, okay. So I just listened to this disclaimer. We're good to go? I'm not sure.\n\nI don't think so. I only sent a link, Well, I can check now. Oh, okay. Let me okay. Let me just try to link it now.\n\nI'm just trying to log in. Alright. One second. Okay. Just kinda kinda log in and see what happens.\n\nAlright. I've got authenticate. One sec. What's this code? K.\n\nI'm in. And let's see what's linked. Now I've got Centrelink, ATO Medicare, and my health records. So I need to link NDIS. Okay.\n\nSo how how do we link? Let's see. Do we add link services? Let's see if we can try that, and then let's add another one. N d I s.\n\nN d I yeah. Okay. Link. Yep. Try and link it now.\n\nLet's just see if it works. Okay. Let's agree. Hold on. Continue and agree.\n\nContinue and agree. Oh, the NDIS number, would that be Austin's number? Okay. One second. Austin, n d I s.\n\nI'm just trying to find a way to get it. One second. Okay. Plan approval. Here we go.\n\nCould be from here. Yes. I have a participant NDIS number. Let's copy that. Family name.\n\nYep. Try that. And date of birth. I'll put his date of birth, I guess. Twenty six zero three twenty nineteen.\n\nLet's see if it works. Alright. We've got progress. Let's send the code to my phone SMS. I think it's working.\n\nI'm just waiting for the the code to come. Oh, it's linked to my ex's number. Okay. That's fine. She sent me the code.\n\nOkay. Good. Continue. And redirecting. I'm in.\n\nView my budget. Yep. I'm in. Okay. Please do.\n\nDo I go back to my goals? Okay. Yeah. Yep. Okay.\n\nOkay. Notifications. Under my gov or under the NDIS? Oh, you have to go into NDIS. Okay.\n\nYep. I'm there. Yep. And nothing yet. Nothing under relationship.\n\nNothing under plan. Notifications. Nothing yet? Maybe Nope. Nope.\n\nMaybe it takes a while? Alright. Okay. Yep. Yeah.\n\nCould be to her side. Yeah. I don't have access to that. Yes. Yes.\n\nI agree to that. Okay. Yeah. Don't think so. I'm gonna log in again.\n\nLet me I'll log out. Sign out properly. Hold on. And I'll re sign in. K.\n\nJust waiting for SMS. Okay. Alright. I'm in NDIS. There's no notification.\n\nThere is no mail. There's no relationship. Yep. That's fine. We've already done that part, haven't we?\n\nYep. Yeah. So how do I get how do I get that opportunity to link it? Okay. Yeah.\n\nLet's do it. That's fine. I'll just send everything down. I'll work in the background. Sorry.\n\nOkay. That's good. That's good. Thanks for that. Yes.\n\nYes. I do. Okay. Please do. Yeah.\n\nYeah. That's not a problem. Thanks, Steven. Was it? Alright.\n\nCool. It's ten from Nguyen. That's okay. Hope it's my number. 0488883366.\n\nNewansv9@gmail.com. Cool. Yep. Yeah. We're gonna reinstate my Integra over the plan manager.\n\nYep. Well, to start up a plan because he's already got services that have pending invoices that need to be paid. Yeah. Okay. Yeah.\n\n100 percent. Yeah. That's fine. Okay. Take your time.\n\nThanks. No worries. That's okay. Not a problem. Yes.\n\nLet me get a pen. Yep. Yep. Go for it, please. Mhmm.\n\nThat's 6. Yep. Okay. Cool. Yep.\n\nAlright. Sounds good. Should everything be? I'm just gonna go back in with myGov and just make sure that the relationship's there and should be good. Right?\n\nOkay. Just one sec. Oh, okay. I got rid of it. No.\n\nNo. Okay. Yeah. It's it's there as a relationship thing. Same manager's in integrated Care for Proprietary Limited.\n\nSo that's good. Okay. Cool. Alright. Fine.\n\nDo I need to contact the, what's it called, the new speech therapist company to make sure everything's okay and then they can get invoiced and paid. Alright. Thanks, Peter. Peter. Cheers.\n\nYep. Okay. Yep. Sorry. I yes.\n\nOkay. Alright. I'll just give the new company a call to just give them heads up that they can send the invoices back, and then I get paid for it. Right? Alright.\n\nCool. So it's all LinkedIn. Okay. Thanks for that. Thanks for your help.\n\nOkay. Okay. Thank you. Okay. Yeah.\n\nThat's fine. I didn't go to detail. Yeah. It should be fine. Okay.\n\nOkay. Alright. Okay. Okay. Take your time.\n\nThank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"It's not my achievements.","start":27.375,"end":28.515,"sentiment":"neutral","sentiment_score":-0.020567803643643856},{"text":"It belongs to everyone, the team, the ally, and the people.","start":29.699999,"end":32.52,"sentiment":"neutral","sentiment_score":0.028172122145240956},{"text":"Hi.","start":112.41,"end":112.65,"sentiment":"neutral","sentiment_score":0.08831915259361267},{"text":"How are you, sir?","start":112.65,"end":113.71,"sentiment":"neutral","sentiment_score":0.09759479574859142},{"text":"Good.","start":115.93,"end":116.25,"sentiment":"neutral","sentiment_score":0.19038136303424835}],"sentiment":"neutral","sentiment_score":0.04270008703072866,"num_words":21,"start":27.375,"end":116.25},{"sentences":[{"text":"Thanks.","start":116.25,"end":116.75,"sentiment":"neutral","sentiment_score":0.2222532331943512},{"text":"I think my son's NDIS account has been disabled because it's been inactive for a while while we're waiting for the update from NDIS themselves to just sort of reinstate its funds.","start":117.05,"end":128.66501,"sentiment":"neutral","sentiment_score":-0.2270544716157019},{"text":"Yep.","start":132.405,"end":132.905,"sentiment":"neutral","sentiment_score":0.025768619030714035},{"text":"So it's Austin Newman, n g u y e n, is his name.","start":136.725,"end":143.15999,"sentiment":"neutral","sentiment_score":0.022351424639614727},{"text":"March 19.","start":151.22,"end":153.07999,"sentiment":"neutral","sentiment_score":-0.004059853032231331}],"sentiment":"neutral","sentiment_score":-0.13745453929034424,"num_words":49,"start":116.25,"end":153.07999},{"sentences":[{"text":"No.","start":153.955,"end":154.195,"sentiment":"neutral","sentiment_score":-0.02830367162823677},{"text":"Sorry.","start":154.195,"end":154.595,"sentiment":"neutral","sentiment_score":-0.025767825543880463},{"text":"Sorry.","start":154.595,"end":155.095,"sentiment":"neutral","sentiment_score":-0.025152109563350677},{"text":"March 26, I think, to 2019, which could either be it's gonna be at 2 Hooker Avenue.","start":155.55501,"end":164.115,"sentiment":"neutral","sentiment_score":-0.004110642119913417},{"text":"It's either gonna be Unit 1 or Unit 2.","start":164.115,"end":166.295,"sentiment":"neutral","sentiment_score":-0.0034423571907811696}],"sentiment":"neutral","sentiment_score":-0.006209853016931949,"num_words":29,"start":153.955,"end":166.295},{"sentences":[{"text":"Yeah.","start":169.38,"end":169.62,"sentiment":"neutral","sentiment_score":0.012535793706774712},{"text":"That's fine.","start":169.62,"end":170.28,"sentiment":"neutral","sentiment_score":0.02346734143793583},{"text":"Yeah.","start":170.42,"end":170.66,"sentiment":"neutral","sentiment_score":0.03831526264548302},{"text":"That's 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can go ahead and manage that on on his behalf.","start":241.385,"end":250.2,"sentiment":"neutral","sentiment_score":0.015470788782012874},{"text":"Yep.","start":256.76,"end":257.26,"sentiment":"neutral","sentiment_score":-0.08823710680007935}],"sentiment":"neutral","sentiment_score":-0.050648732638607426,"num_words":90,"start":216.325,"end":257.26},{"sentences":[{"text":"Mhmm.","start":265.965,"end":266.465,"sentiment":"neutral","sentiment_score":-0.0715576708316803},{"text":"100%.","start":270.685,"end":271.245,"sentiment":"neutral","sentiment_score":0.17149394750595093},{"text":"Yeah.","start":271.245,"end":271.565,"sentiment":"neutral","sentiment_score":0.16119727492332458},{"text":"Just to make life easy, so I don't have to change plant manager.","start":271.565,"end":274.225,"sentiment":"neutral","sentiment_score":0.1627921169767013},{"text":"Okay.","start":282.4,"end":282.9,"sentiment":"neutral","sentiment_score":0.14927303791046145}],"sentiment":"neutral","sentiment_score":0.1486296535414808,"num_words":17,"start":265.965,"end":282.9},{"sentences":[{"text":"Yep.","start":288.4,"end":288.72,"sentiment":"neutral","sentiment_score":0.05677260458469391},{"text":"Yeah.","start":288.72,"end":289.22,"sentiment":"neutral","sentiment_score":0.046370990574359894},{"text":"That's fine.","start":289.28,"end":290.0,"sentiment":"neutral","sentiment_score":0.12800580263137817},{"text":"Yeah.","start":290.0,"end":290.24,"sentiment":"neutral","sentiment_score":0.1094784066081047},{"text":"You can call me Sean.","start":290.24,"end":291.54,"sentiment":"neutral","sentiment_score":0.09569910019636155}],"sentiment":"neutral","sentiment_score":0.09471291080117225,"num_words":10,"start":288.4,"end":291.54},{"sentences":[{"text":"Thank you.","start":297.225,"end":297.965,"sentiment":"positive","sentiment_score":0.42983807623386383},{"text":"Yep.","start":498.46,"end":498.69998,"sentiment":"positive","sentiment_score":0.3541843891143799},{"text":"That's fine.","start":498.69998,"end":499.52,"sentiment":"positive","sentiment_score":0.36708687245845795},{"text":"Okay.","start":504.025,"end":504.265,"sentiment":"neutral","sentiment_score":0.20004504919052124},{"text":"Thanks.","start":504.265,"end":504.765,"sentiment":"neutral","sentiment_score":0.29620426893234253}],"sentiment":"positive","sentiment_score":0.34918337208884104,"num_words":7,"start":297.225,"end":504.765},{"sentences":[{"text":"Yep.","start":504.825,"end":505.325,"sentiment":"neutral","sentiment_score":0.1823030710220337},{"text":"Thank you.","start":505.385,"end":506.045,"sentiment":"neutral","sentiment_score":0.33027319610118866},{"text":"Hi.","start":510.825,"end":511.065,"sentiment":"neutral","sentiment_score":0.07945981621742249},{"text":"How are you?","start":511.065,"end":511.885,"sentiment":"neutral","sentiment_score":0.09103653331597646},{"text":"That's good.","start":513.625,"end":514.445,"sentiment":"positive","sentiment_score":0.4276536554098129}],"sentiment":"neutral","sentiment_score":0.22785846557882097,"num_words":9,"start":504.825,"end":514.445},{"sentences":[{"text":"Yeah.","start":520.52,"end":521.02,"sentiment":"neutral","sentiment_score":-0.022299055010080338},{"text":"So he's already got a new speech therapist.","start":521.08,"end":523.4,"sentiment":"neutral","sentiment_score":-0.034871770767495036},{"text":"I've got the details, and they've been trying to invoice you guys.","start":523.4,"end":526.46,"sentiment":"neutral","sentiment_score":-0.04257944490139683},{"text":"But his account, I believe, is inactive.","start":527.96,"end":529.98004,"sentiment":"neutral","sentiment_score":-0.15664430601256235},{"text":"So we need to reinstate his account.","start":530.28503,"end":531.965,"sentiment":"neutral","sentiment_score":-0.1511730956179755}],"sentiment":"neutral","sentiment_score":-0.08476995346801622,"num_words":35,"start":520.52,"end":531.965},{"sentences":[{"text":"We've got funding again from NDIS.","start":531.965,"end":533.745,"sentiment":"neutral","sentiment_score":-0.030671836187442143},{"text":"Do you have that information already, or do you need to 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there.","start":569.095,"end":573.18,"sentiment":"neutral","sentiment_score":0.24271591380238533},{"text":"Right?","start":573.18,"end":573.68,"sentiment":"neutral","sentiment_score":0.07402735948562622},{"text":"Oh.","start":576.86,"end":577.36,"sentiment":"neutral","sentiment_score":0.017468396574258804}],"sentiment":"neutral","sentiment_score":0.2232147112954408,"num_words":16,"start":568.375,"end":577.36},{"sentences":[{"text":"Oh, okay.","start":581.18,"end":581.98,"sentiment":"neutral","sentiment_score":0.06661448255181313},{"text":"So, yeah, okay.","start":581.98,"end":582.555,"sentiment":"neutral","sentiment_score":0.08340523391962051},{"text":"So I just listened to this disclaimer.","start":582.555,"end":584.235,"sentiment":"neutral","sentiment_score":0.06877062203628677},{"text":"We're good to go?","start":584.235,"end":585.215,"sentiment":"neutral","sentiment_score":0.16116942465305328},{"text":"I'm not sure.","start":591.835,"end":592.795,"sentiment":"neutral","sentiment_score":-0.09011074652274449}],"sentiment":"neutral","sentiment_score":0.06522023579791973,"num_words":19,"start":581.18,"end":592.795},{"sentences":[{"text":"I don't think so.","start":592.795,"end":593.85504,"sentiment":"neutral","sentiment_score":-0.11078258976340294},{"text":"I only sent a link, Well, I can check now.","start":596.47504,"end":599.26,"sentiment":"neutral","sentiment_score":0.0007275188341736794},{"text":"Oh, okay.","start":609.0,"end":613.245,"sentiment":"neutral","sentiment_score":0.08679166063666344},{"text":"Let me okay.","start":613.245,"end":615.72504,"sentiment":"neutral","sentiment_score":0.11200274030367534},{"text":"Let me just try to link it now.","start":615.72504,"end":618.305,"sentiment":"neutral","sentiment_score":0.08383627701550722}],"sentiment":"neutral","sentiment_score":0.02757135509616799,"num_words":27,"start":592.795,"end":618.305},{"sentences":[{"text":"I'm just trying to log 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works.","start":681.505,"end":682.83,"sentiment":"neutral","sentiment_score":-0.11686013018091519},{"text":"Okay.","start":683.31,"end":683.71,"sentiment":"neutral","sentiment_score":0.03830586373806},{"text":"Let's agree.","start":683.71,"end":684.59,"sentiment":"neutral","sentiment_score":0.08917094394564629},{"text":"Hold on.","start":684.59,"end":685.33,"sentiment":"neutral","sentiment_score":0.09033416956663132},{"text":"Continue and agree.","start":685.87,"end":687.01,"sentiment":"neutral","sentiment_score":0.1459739108880361}],"sentiment":"neutral","sentiment_score":0.009576931595802307,"num_words":14,"start":681.505,"end":687.01},{"sentences":[{"text":"Continue and agree.","start":687.23004,"end":688.45,"sentiment":"neutral","sentiment_score":0.13275668025016785},{"text":"Oh, the NDIS number, would that be Austin's number?","start":689.87,"end":694.995,"sentiment":"neutral","sentiment_score":0.028823523678713374},{"text":"Okay.","start":695.955,"end":696.355,"sentiment":"neutral","sentiment_score":0.02492363750934601},{"text":"One second.","start":696.355,"end":697.175,"sentiment":"neutral","sentiment_score":0.01488411519676447},{"text":"Austin, n d I s.","start":698.675,"end":700.055,"sentiment":"neutral","sentiment_score":0.01880800016224384}],"sentiment":"neutral","sentiment_score":0.040320681128650906,"num_words":20,"start":687.23004,"end":700.055},{"sentences":[{"text":"I'm just trying to find a way to get it.","start":704.275,"end":706.595,"sentiment":"neutral","sentiment_score":0.01967407613992691},{"text":"One second.","start":706.595,"end":707.415,"sentiment":"neutral","sentiment_score":0.008749057538807392},{"text":"Okay.","start":714.16003,"end":714.66003,"sentiment":"neutral","sentiment_score":0.04337378218770027},{"text":"Plan 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do.","start":798.72,"end":799.54,"sentiment":"neutral","sentiment_score":0.080356664955616}],"sentiment":"neutral","sentiment_score":0.07773076473838753,"num_words":9,"start":787.225,"end":799.54},{"sentences":[{"text":"Do I go back to my goals?","start":822.84,"end":824.38,"sentiment":"neutral","sentiment_score":0.01932837095643793},{"text":"Okay.","start":826.68,"end":827.18,"sentiment":"neutral","sentiment_score":0.037733081728219986},{"text":"Yeah.","start":834.95496,"end":835.45496,"sentiment":"neutral","sentiment_score":0.05140508711338043},{"text":"Yep.","start":849.51495,"end":849.84,"sentiment":"neutral","sentiment_score":0.10674940794706345},{"text":"Okay.","start":850.08,"end":850.58,"sentiment":"neutral","sentiment_score":0.08100838959217072}],"sentiment":"neutral","sentiment_score":0.03747223300690001,"num_words":11,"start":822.84,"end":850.58},{"sentences":[{"text":"Okay.","start":858.32,"end":858.82,"sentiment":"neutral","sentiment_score":0.07324100285768509},{"text":"Notifications.","start":858.88,"end":859.38,"sentiment":"neutral","sentiment_score":0.033347152173519135},{"text":"Under my gov or under the 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We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2. For all other inquiries, stay on the line, and we'll put you through to our customer service team. Hello, and thank you for calling MyIntegra. We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you if you are a participant or a nominee, please press 1. If you are a provider, please press 2. If you are a support coordinator, please press 3. If you would This call may be monitored or recorded for quality and coaching purposes. If you do not wish for your call to be recorded, please notify your customer service representative. Please hold for the next available customer service representative. You are the next caller in the queue. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spend Good morning. My Integra plan manager. Chantelle speaking. How can I help you today? I'm good. Thank you. How are you? Okay. Let's have a look for you. Can I just confirm their first and last name? Wonderful. And can I please also confirm Austin's date of birth and address? And address? Yes. So we've got Unit 1, Number 2 Hooker Avenue. Is that correct? Perfect. And may I ask who I'm speaking with? Thank you. And may I just confirm the email address that we have on file for your self? Wonderful. Okay. So let's have a look. Yes. Okay. Yes. So it does look like the account is inactive. And so have you guys has the are you now plan managed again? Or Wonderful. Okay. Yes. So the so yes. So the reason that we haven't been processing them is because we had, yeah, had moved you to inactive because we weren't plan managing anymore at that stage. Excellent. So you guys would like to come back on board with us? Yeah. Perfect. Alright. I just have to pop you over to our specialist team, and they can certainly assist you with that. It should only take me a moment to get them. And and you said so your preferred name is Sean. Is that correct? Yep. Okay. I'll just get somebody on the line. I won't be too long. Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS fund becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Hi, Sean. Thank you so much for holding. I have Sid on the line, and they will be able to assist you further today. You're welcome. Thank you. Thank you. Hi, Sean. How are you? I'm doing alright. Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services. Is that correct? Yes. So, basically, what we will need to do as a reenrollment process is I'll do a quick service agreement with you. After that, you'll just have to listen to it. It's about four to five minutes long and agree at the end to complete it. After that, your new plan is on the new system, I believe, with the NDIS. It's called PACE. So we will have to be I mean, we'll have to let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager. So once that's done, we should be able to start processing invoices straight away. Yeah. We don't have that because we are not listed as a plan manager. We will only be able to see that once you list us as your plan manager first then. Yes. We can do that first. Just checking, is your MyGov linked to your NDIS portal? Your MyGov is not linked to your NDIS portal? What happens is because in case if your MyGov is linked to your NDIS portal, then I can put in a request through, and you should be able to accept that request straight away. Like that, you don't have to call the NDIS to complete the endorsement. I can complete it via the portal. Sure. That's not a problem. Yes. We are not linked yet, so we definitely need to be linked. Give me one second. Yeah. Sure. Yeah. All good. Yeah. For often. Yeah. See if it works. If it if it does not Yep. I believe Austin Fundy IS number. Yeah. Yeah. Yep. Yeah. Okay. Okay. I believe you are able to see it now. Do you want me to try and put in a request through? Let's see if you received that. Give me one second here. One minute Give me one second. I'm just trying to put in a request through. Let me check if you receive it. Sometimes you get it. Sometimes you don't. So it's kind of it's I'm not too sure whether you'll receive it because you've just linked it to your MyGov, but we can definitely give that a go. Okay. I've put in a request through. Check on the notifications or somewhere if you received a new relationship request. So through myGov, you'll have to click go to NDIS. Yeah. Nothing under relationships or nothing under notification? Notifications or anything? Nope. What I can do is let's do the service agreement first. Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive anything. Alright? Meanwhile, I'll just quickly pop you on a short hold. Let me play that recording for you on the phone. Okay? Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any notification? Could be. Yeah. Could be. Ah, okay. No. That's all good. Then what I'll do is I'll pop you on a short hold. Let us do the service agreement first. Okay? Perfect. Won't be long. This is a simplified version of our service agreement, which sets out some of our key terms to enroll for plan management. This agreement is between MyIntegra and you, the customer. This means the participant in the NDIS, any NDIA appointed nominees, or someone else you may appoint to help you with our services. We will confirm your NDIS plan details via the NDIS portal, and we'll provide our services in line with those details recorded. The service agreement will operate for the duration of time MyIntegra provides plan management services to you and may span multiple years or NDIS plans. It will only end where either you or MyIntegra provides the other party with thirty days notice in writing. MyIntegra will not withdraw our services over a matter of dignity of risk related to the decisions of participants. In the event of a serious breach of the service agreement by either party, the termination notice period will be waived. My Integra would consider a serious breach by the customer to include, but not be limited to, continued deliberate misuse of NDIS funds, providing false information, refusal to engage with My Integra to resolve issues, and abuse or harassment of our staff. MyIntegra agrees to provide plan management services, which includes processing payments of provider invoices and reimbursement claims on your behalf, tracking expenditure against your budget and providing monthly summary reports, providing an online portal app for your use, providing access to a contact center to address your questions, feedback, or complaints. You agree to inform us immediately if your NDIS plan is suspended, changed, or you stop being a participant in the NDIS. Verify with us the availability of funds in your NDIS budget before receiving any support. Approve or reject provider invoices in accordance with the methods and time frames published on our website. Only purchase supports that the NDIA define as reasonable and necessary. Our privacy policy explains how MyIntegra works to protect your personal information, which may include information that is considered health information under the relevant state or territory's legislation, such as records relating to your disability. We need to collect your information so that we can contact you and provide you with support and services. MyIntegra may collect and retain your personal information that you share with us, such as name, date of birth, residential address, and reports and assessments in the form of electronic information in emails, audio from phone calls, and letters or reports submitted to us on paper. MyIntegra wishes to make privacy and a participant's rights transparent and accessible. An easy read version of our privacy policy is available if you would prefer with a link to the document included in our welcome letter. We will endeavor to ensure you clearly agree to what information is being collected by MyIntegra and for what purpose. For this reason, we suggest you ask the MyIntegra customer service team at any time if you have any queries about how our privacy policy operates or how your personal information is being collected, used, and or shared by MyIntegra. MyIntegra may be required by law to share your collected and retained information with a third party in some special circumstances such as, but not limited to, where there may be a risk of harm to the participant. If we are required by law to disclose any information, we will advise you of this. We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version. If you have any questions or concerns or do not agree with any terms in the full service agreement, please don't hesitate to contact us on 180696347. To agree to these terms and to confirm your understanding of our privacy policy, please state I agree. If you do not agree or have additional questions, please say no, and we will discuss this further with you. Hi, Sean. Do you agree to the service agreement? Perfect. Thank you so much. Give me one second. All good. I've put that on file that the service agreement is completed. Now just checking, have you received anything at all? Yeah. Sure. Yep. Okay. That's fine. I think you haven't received that. So in that situation, we can call the NDIS, and you'll just have to consent for My Integra to be your plan manager. Okay? So, basically, you have agreed to the service agreement with with MyIntegra. But with the NDIS, you need to link them link link us as your plan manager, and that would not be done without your consent. Yeah. So we'll have to call the NDIS together. I can call them for you right now. Sometimes some of the agents won't do it like that. I don't know. I had an experience last last time where they were like that a plan manager cannot call on your behalf. In case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever. But we can just at least give it a go. Okay? Yeah. Perfect. So I'll pop you on a short hold, Sean. Let me quickly click all the NDIS for you. There can be some wait time with the NDIS, and some music is a little loud. So you won't be able to speak with me. But if you have any questions, you can ask me at the end of the call. Okay? Yep. Perfect. All good. That's not no problems at all. Perfect. I'll pop you on a short hold. Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging into the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the myIntegra plan management portal. Log in today or ask us for more information. Hi, Sean. Are you there? Name was? So, pardon me, Kevin's name is Austin. So I've got someone from the NDIS, and they'll be able to endorse us as your plan manager, please. Yeah. Hi. This is Steven from the NDIS. Just letting you know that this call is being recorded for training, verification, and quality purposes. Are you okay with that? Okay. Steven. Yeah. That's correct. If I could just please start with your full name, please. Thank you so much for that. Okay. And, Sam, could I please get the phone number that we have on record, please, for you? And just the email address, please? Thank you for that. That's all fine. And so the purpose of the call today, I believe, Ken, is to endorse a plan manager. So we're gonna endorse my Integra plan manager for a plan as for Austin. Is that correct? Okay. Thanks for confirming that. And when would you like the endorsement to start from? Today or the start of the plan? Sure. Okay. So the start of the plan was the 05/08/2026. So that will be the endorsement date. And do you consent to sharing plan information with my Integra plan manager? Yep. Okay. I'm just gonna check the existing relationships if there's a oh, okay. So we don't need to end date another so, Manjit, what I might do, if you don't mind, is while I get this started, so I'll just put you in a quick three to five minute hold, and I should be able to come back to you with the receipt number. Okay. Tan and Sid will be about three to five minutes. Thanks for that. Thank you so much for holding, and sorry about the long hold there. It's all done for you. And I have a receipt number if you'd like to take it down. Sure. No rush. Take your time. Yes. So the receipt number is 349686 29. That number is 34968629. So that's all done. They're endorsed from the start of the plan as plan manager from the eighth to fifth two thousand and twenty six. Was there anything else I can help you with today? I think that's all from my end. Yeah. I can see that we are listed as a plan manager, so that's all done. Oh, great. Fantastic. Should be all good. Yep. Any issues, you can call back on this number. Great. Perfect. Thank you. Yeah. So I can explain that to you. Thank you so much, Steve, and I can just take it from you. Thank you. Okay. Thanks for calling NTIS. You have a nice day. You too. Thanks. Bye bye. Bye. Yeah. Perfect. Thank you so much, Sean, for completing this with me. Now all you need to do is just let the speech therapist know that my Indira is the listed plan manager, and you should be able to start processing in this now straight away. Okay? It can take some it can take some time for the budget to sink in, but they should be all okay to put their invoices through to us, and we should be able to process the invoices for you. Yeah. That's correct. They'll get paid for that. That that's no problems. I will make you active on the account as well as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal. Also, just letting you know that we Lily, I do you want me to make Lily active as well as a secondary? Yeah. Okay. We do have the details on first. Perfect. So I should be able to action that for you now. But if you need any other assistance, feel free to reach out to us. I will send you an email, like, a confirmation in the next two to three minutes. Okay? Perfect. Thank you so much for your time. Take care. Thanks. 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and thank you for calling MyIntegra. We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2. For all other inquiries, stay on the line, and we'll put you through to our customer service team.\n\nHello, and thank you for calling MyIntegra. We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you if you are a participant or a nominee, please press 1. If you are a provider, please press 2.\n\nIf you are a support coordinator, please press 3. If you would This call may be monitored or recorded for quality and coaching purposes. If you do not wish for your call to be recorded, please notify your customer service representative. Please hold for the next available customer service representative. You are the next caller in the queue.\n\nWith the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spend Good morning. My Integra plan manager. Chantelle speaking. How can I help you today?\n\nI'm good. Thank you. How are you? Okay. Let's have a look for you.\n\nCan I just confirm their first and last name? Wonderful. And can I please also confirm Austin's date of birth and address? And address? Yes.\n\nSo we've got Unit 1, Number 2 Hooker Avenue. Is that correct? Perfect. And may I ask who I'm speaking with? Thank you.\n\nAnd may I just confirm the email address that we have on file for your self? Wonderful. Okay. So let's have a look. Yes.\n\nOkay. Yes. So it does look like the account is inactive. And so have you guys has the are you now plan managed again? Or Wonderful.\n\nOkay. Yes. So the so yes. So the reason that we haven't been processing them is because we had, yeah, had moved you to inactive because we weren't plan managing anymore at that stage. Excellent.\n\nSo you guys would like to come back on board with us? Yeah. Perfect. Alright. I just have to pop you over to our specialist team, and they can certainly assist you with that.\n\nIt should only take me a moment to get them. And and you said so your preferred name is Sean. Is that correct? Yep. Okay.\n\nI'll just get somebody on the line. I won't be too long. Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.\n\nManaging your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice?\n\nSave time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier.\n\nAsk us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS fund becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Hi, Sean. Thank you so much for holding.\n\nI have Sid on the line, and they will be able to assist you further today. You're welcome. Thank you. Thank you. Hi, Sean.\n\nHow are you? I'm doing alright. Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services. Is that correct? Yes.\n\nSo, basically, what we will need to do as a reenrollment process is I'll do a quick service agreement with you. After that, you'll just have to listen to it. It's about four to five minutes long and agree at the end to complete it. After that, your new plan is on the new system, I believe, with the NDIS. It's called PACE.\n\nSo we will have to be I mean, we'll have to let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager. So once that's done, we should be able to start processing invoices straight away. Yeah. We don't have that because we are not listed as a plan manager. We will only be able to see that once you list us as your plan manager first then.\n\nYes. We can do that first. Just checking, is your MyGov linked to your NDIS portal? Your MyGov is not linked to your NDIS portal? What happens is because in case if your MyGov is linked to your NDIS portal, then I can put in a request through, and you should be able to accept that request straight away.\n\nLike that, you don't have to call the NDIS to complete the endorsement. I can complete it via the portal. Sure. That's not a problem. Yes.\n\nWe are not linked yet, so we definitely need to be linked. Give me one second. Yeah. Sure. Yeah.\n\nAll good. Yeah. For often. Yeah. See if it works.\n\nIf it if it does not Yep. I believe Austin Fundy IS number. Yeah. Yeah. Yep.\n\nYeah. Okay. Okay. I believe you are able to see it now. Do you want me to try and put in a request through?\n\nLet's see if you received that. Give me one second here. One minute Give me one second. I'm just trying to put in a request through. Let me check if you receive it.\n\nSometimes you get it. Sometimes you don't. So it's kind of it's I'm not too sure whether you'll receive it because you've just linked it to your MyGov, but we can definitely give that a go. Okay. I've put in a request through.\n\nCheck on the notifications or somewhere if you received a new relationship request. So through myGov, you'll have to click go to NDIS. Yeah. Nothing under relationships or nothing under notification? Notifications or anything?\n\nNope. What I can do is let's do the service agreement first. Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive anything. Alright? Meanwhile, I'll just quickly pop you on a short hold.\n\nLet me play that recording for you on the phone. Okay? Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any notification? Could be. Yeah.\n\nCould be. Ah, okay. No. That's all good. Then what I'll do is I'll pop you on a short hold.\n\nLet us do the service agreement first. Okay? Perfect. Won't be long. This is a simplified version of our service agreement, which sets out some of our key terms to enroll for plan management.\n\nThis agreement is between MyIntegra and you, the customer. This means the participant in the NDIS, any NDIA appointed nominees, or someone else you may appoint to help you with our services. We will confirm your NDIS plan details via the NDIS portal, and we'll provide our services in line with those details recorded. The service agreement will operate for the duration of time MyIntegra provides plan management services to you and may span multiple years or NDIS plans. It will only end where either you or MyIntegra provides the other party with thirty days notice in writing.\n\nMyIntegra will not withdraw our services over a matter of dignity of risk related to the decisions of participants. In the event of a serious breach of the service agreement by either party, the termination notice period will be waived. My Integra would consider a serious breach by the customer to include, but not be limited to, continued deliberate misuse of NDIS funds, providing false information, refusal to engage with My Integra to resolve issues, and abuse or harassment of our staff. MyIntegra agrees to provide plan management services, which includes processing payments of provider invoices and reimbursement claims on your behalf, tracking expenditure against your budget and providing monthly summary reports, providing an online portal app for your use, providing access to a contact center to address your questions, feedback, or complaints. You agree to inform us immediately if your NDIS plan is suspended, changed, or you stop being a participant in the NDIS.\n\nVerify with us the availability of funds in your NDIS budget before receiving any support. Approve or reject provider invoices in accordance with the methods and time frames published on our website. Only purchase supports that the NDIA define as reasonable and necessary. Our privacy policy explains how MyIntegra works to protect your personal information, which may include information that is considered health information under the relevant state or territory's legislation, such as records relating to your disability. We need to collect your information so that we can contact you and provide you with support and services.\n\nMyIntegra may collect and retain your personal information that you share with us, such as name, date of birth, residential address, and reports and assessments in the form of electronic information in emails, audio from phone calls, and letters or reports submitted to us on paper. MyIntegra wishes to make privacy and a participant's rights transparent and accessible. An easy read version of our privacy policy is available if you would prefer with a link to the document included in our welcome letter. We will endeavor to ensure you clearly agree to what information is being collected by MyIntegra and for what purpose. For this reason, we suggest you ask the MyIntegra customer service team at any time if you have any queries about how our privacy policy operates or how your personal information is being collected, used, and or shared by MyIntegra.\n\nMyIntegra may be required by law to share your collected and retained information with a third party in some special circumstances such as, but not limited to, where there may be a risk of harm to the participant. If we are required by law to disclose any information, we will advise you of this. We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version. If you have any questions or concerns or do not agree with any terms in the full service agreement, please don't hesitate to contact us on 180696347. To agree to these terms and to confirm your understanding of our privacy policy, please state I agree.\n\nIf you do not agree or have additional questions, please say no, and we will discuss this further with you. Hi, Sean. Do you agree to the service agreement? Perfect. Thank you so much.\n\nGive me one second. All good. I've put that on file that the service agreement is completed. Now just checking, have you received anything at all? Yeah.\n\nSure. Yep. Okay. That's fine. I think you haven't received that.\n\nSo in that situation, we can call the NDIS, and you'll just have to consent for My Integra to be your plan manager. Okay? So, basically, you have agreed to the service agreement with with MyIntegra. But with the NDIS, you need to link them link link us as your plan manager, and that would not be done without your consent. Yeah.\n\nSo we'll have to call the NDIS together. I can call them for you right now. Sometimes some of the agents won't do it like that. I don't know. I had an experience last last time where they were like that a plan manager cannot call on your behalf.\n\nIn case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever. But we can just at least give it a go. Okay? Yeah. Perfect.\n\nSo I'll pop you on a short hold, Sean. Let me quickly click all the NDIS for you. There can be some wait time with the NDIS, and some music is a little loud. So you won't be able to speak with me. But if you have any questions, you can ask me at the end of the call.\n\nOkay? Yep. Perfect. All good. That's not no problems at all.\n\nPerfect. I'll pop you on a short hold. Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.\n\nManaging your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention NDIS providers. Are you seeking a payment remittance advice?\n\nSave time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging into the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier.\n\nAsk us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal.\n\nLog in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient.\n\nIf you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler.\n\nYou can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the myIntegra plan management portal. Log in today or ask us for more information. Hi, Sean.\n\nAre you there? Name was? So, pardon me, Kevin's name is Austin. So I've got someone from the NDIS, and they'll be able to endorse us as your plan manager, please. Yeah.\n\nHi. This is Steven from the NDIS. Just letting you know that this call is being recorded for training, verification, and quality purposes. Are you okay with that? Okay.\n\nSteven. Yeah. That's correct. If I could just please start with your full name, please. Thank you so much for that.\n\nOkay. And, Sam, could I please get the phone number that we have on record, please, for you? And just the email address, please? Thank you for that. That's all fine.\n\nAnd so the purpose of the call today, I believe, Ken, is to endorse a plan manager. So we're gonna endorse my Integra plan manager for a plan as for Austin. Is that correct? Okay. Thanks for confirming that.\n\nAnd when would you like the endorsement to start from? Today or the start of the plan? Sure. Okay. So the start of the plan was the 05/08/2026.\n\nSo that will be the endorsement date. And do you consent to sharing plan information with my Integra plan manager? Yep. Okay. I'm just gonna check the existing relationships if there's a oh, okay.\n\nSo we don't need to end date another so, Manjit, what I might do, if you don't mind, is while I get this started, so I'll just put you in a quick three to five minute hold, and I should be able to come back to you with the receipt number. Okay. Tan and Sid will be about three to five minutes. Thanks for that. Thank you so much for holding, and sorry about the long hold there.\n\nIt's all done for you. And I have a receipt number if you'd like to take it down. Sure. No rush. Take your time.\n\nYes. So the receipt number is 349686 29. That number is 34968629. So that's all done. They're endorsed from the start of the plan as plan manager from the eighth to fifth two thousand and twenty six.\n\nWas there anything else I can help you with today? I think that's all from my end. Yeah. I can see that we are listed as a plan manager, so that's all done. Oh, great.\n\nFantastic. Should be all good. Yep. Any issues, you can call back on this number. Great.\n\nPerfect. Thank you. Yeah. So I can explain that to you. Thank you so much, Steve, and I can just take it from you.\n\nThank you. Okay. Thanks for calling NTIS. You have a nice day. You too.\n\nThanks. Bye bye. Bye. Yeah. Perfect.\n\nThank you so much, Sean, for completing this with me. Now all you need to do is just let the speech therapist know that my Indira is the listed plan manager, and you should be able to start processing in this now straight away. Okay? It can take some it can take some time for the budget to sink in, but they should be all okay to put their invoices through to us, and we should be able to process the invoices for you. Yeah.\n\nThat's correct. They'll get paid for that. That that's no problems. I will make you active on the account as well as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal. Also, just letting you know that we Lily, I do you want me to make Lily active as well as a secondary?\n\nYeah. Okay. We do have the details on first. Perfect. So I should be able to action that for you now.\n\nBut if you need any other assistance, feel free to reach out to us. I will send you an email, like, a confirmation in the next two to three minutes. Okay? Perfect. Thank you so much for your time.\n\nTake care. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MyIntegra.","start":0.39999998,"end":2.5,"sentiment":"positive","sentiment_score":0.44563715372766766},{"text":"We are here to help make your NDIS journey easier.","start":3.04,"end":6.18,"sentiment":"positive","sentiment_score":0.603185510635376},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1.","start":6.48,"end":12.9,"sentiment":"neutral","sentiment_score":0.15683780941698286},{"text":"If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2.","start":13.105,"end":21.365,"sentiment":"neutral","sentiment_score":0.060096191809229225},{"text":"For all other inquiries, stay on the line, and we'll put you through to our customer service team.","start":21.585,"end":26.564999,"sentiment":"neutral","sentiment_score":0.08869519146780173}],"sentiment":"neutral","sentiment_score":0.19675160013139248,"num_words":76,"start":0.39999998,"end":26.564999},{"sentences":[{"text":"Hello, and thank you for calling MyIntegra.","start":26.64,"end":34.42,"sentiment":"positive","sentiment_score":0.3338398869548525},{"text":"We are here to help make your NDIS journey easier.","start":34.879997,"end":38.1,"sentiment":"positive","sentiment_score":0.4561715364456177},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1.","start":38.32,"end":45.005,"sentiment":"neutral","sentiment_score":0.057793533636464015},{"text":"If you if you are a participant or a nominee, please press 1.","start":45.005,"end":49.345,"sentiment":"neutral","sentiment_score":0.0070782987257609},{"text":"If you are a provider, please press 2.","start":49.725002,"end":52.385002,"sentiment":"neutral","sentiment_score":-0.00181559135671705}],"sentiment":"neutral","sentiment_score":0.1431494880567438,"num_words":56,"start":26.64,"end":52.385002},{"sentences":[{"text":"If you are a support coordinator, please press 3.","start":52.765,"end":55.905,"sentiment":"neutral","sentiment_score":-0.0010924779603050814},{"text":"If you would This call may be monitored or recorded for quality and coaching purposes.","start":56.16,"end":63.3,"sentiment":"neutral","sentiment_score":-0.020511915224293867},{"text":"If you do not wish for your call to be recorded, please notify your customer service representative.","start":63.6,"end":68.899994,"sentiment":"neutral","sentiment_score":-0.08417875516940565},{"text":"Please hold for the next available customer service representative.","start":69.885,"end":73.265,"sentiment":"neutral","sentiment_score":-0.09426077372497982},{"text":"You are the next caller in the queue.","start":74.604996,"end":76.945,"sentiment":"neutral","sentiment_score":-0.0027138018049299717}],"sentiment":"neutral","sentiment_score":-0.04514840079053979,"num_words":58,"start":52.765,"end":76.945},{"sentences":[{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":95.29,"end":100.655,"sentiment":"neutral","sentiment_score":0.2890538138647874},{"text":"You can access it on any device at any time to track your spend Good morning.","start":100.875,"end":108.314995,"sentiment":"neutral","sentiment_score":0.1880372199229896},{"text":"My Integra plan manager.","start":108.314995,"end":109.755,"sentiment":"neutral","sentiment_score":0.2075306884944439},{"text":"Chantelle speaking.","start":109.755,"end":110.715,"sentiment":"neutral","sentiment_score":0.12966620177030563},{"text":"How can I help you today?","start":110.715,"end":112.015,"sentiment":"neutral","sentiment_score":0.16872256994247437}],"sentiment":"neutral","sentiment_score":0.2144757965579629,"num_words":40,"start":95.29,"end":112.015},{"sentences":[{"text":"I'm good.","start":114.24,"end":114.72,"sentiment":"neutral","sentiment_score":0.27315565198659897},{"text":"Thank you.","start":114.72,"end":115.28,"sentiment":"neutral","sentiment_score":0.32217103242874146},{"text":"How are you?","start":115.28,"end":116.02,"sentiment":"neutral","sentiment_score":0.16278832157452902},{"text":"Okay.","start":130.27501,"end":130.515,"sentiment":"neutral","sentiment_score":-0.000600399449467659},{"text":"Let's have a look for you.","start":130.515,"end":132.375,"sentiment":"neutral","sentiment_score":0.018799968995153904}],"sentiment":"neutral","sentiment_score":0.1279441248625517,"num_words":14,"start":114.24,"end":132.375},{"sentences":[{"text":"Can I just confirm their first and last name?","start":133.235,"end":136.615,"sentiment":"neutral","sentiment_score":0.015981819273697004},{"text":"Wonderful.","start":144.75,"end":145.25,"sentiment":"neutral","sentiment_score":0.2535082697868347},{"text":"And can I please also confirm Austin's date of birth and address?","start":145.47,"end":150.21,"sentiment":"neutral","sentiment_score":0.042343996465206146},{"text":"And address?","start":158.99501,"end":159.895,"sentiment":"neutral","sentiment_score":-0.006544557632878423},{"text":"Yes.","start":166.835,"end":167.235,"sentiment":"neutral","sentiment_score":0.01590993069112301}],"sentiment":"neutral","sentiment_score":0.03633173665031791,"num_words":25,"start":133.235,"end":167.235},{"sentences":[{"text":"So we've got Unit 1, Number 2 Hooker Avenue.","start":167.235,"end":170.515,"sentiment":"neutral","sentiment_score":0.008476325931648413},{"text":"Is that correct?","start":170.515,"end":171.335,"sentiment":"neutral","sentiment_score":0.04369467248519262},{"text":"Perfect.","start":172.27,"end":172.77,"sentiment":"positive","sentiment_score":0.5400636196136475},{"text":"And may I ask who I'm speaking with?","start":172.91,"end":175.09,"sentiment":"neutral","sentiment_score":0.09171505086123943},{"text":"Thank you.","start":181.15,"end":182.05,"sentiment":"positive","sentiment_score":0.4345179796218872}],"sentiment":"neutral","sentiment_score":0.10218221463425003,"num_words":23,"start":167.235,"end":182.05},{"sentences":[{"text":"And may I just confirm the email address that we have on file for your self?","start":182.27,"end":188.815,"sentiment":"neutral","sentiment_score":0.08958186488598585},{"text":"Wonderful.","start":192.715,"end":193.215,"sentiment":"neutral","sentiment_score":0.2423878163099289},{"text":"Okay.","start":194.55501,"end":195.05501,"sentiment":"neutral","sentiment_score":0.08596622198820114},{"text":"So let's have a look.","start":195.595,"end":197.215,"sentiment":"neutral","sentiment_score":0.048936684429645536},{"text":"Yes.","start":198.77,"end":199.09,"sentiment":"neutral","sentiment_score":-0.00013686809688806534}],"sentiment":"neutral","sentiment_score":0.08359210127188514,"num_words":24,"start":182.27,"end":199.09},{"sentences":[{"text":"Okay.","start":199.09,"end":199.59,"sentiment":"neutral","sentiment_score":-0.015526976436376572},{"text":"Yes.","start":199.65,"end":200.05,"sentiment":"neutral","sentiment_score":-0.03077489510178566},{"text":"So it does look like the account is inactive.","start":200.05,"end":202.39,"sentiment":"neutral","sentiment_score":-0.13521361185444725},{"text":"And so have you guys has the are you now plan managed again?","start":203.09,"end":211.89,"sentiment":"neutral","sentiment_score":-0.028757206379221037},{"text":"Or Wonderful.","start":211.89,"end":252.025,"sentiment":"neutral","sentiment_score":0.08333290368318556}],"sentiment":"neutral","sentiment_score":-0.05655393283814192,"num_words":26,"start":199.09,"end":252.025},{"sentences":[{"text":"Okay.","start":252.165,"end":252.56499,"sentiment":"neutral","sentiment_score":0.05213763937354088},{"text":"Yes.","start":252.56499,"end":252.805,"sentiment":"neutral","sentiment_score":0.04410036280751228},{"text":"So the so yes.","start":252.805,"end":253.525,"sentiment":"neutral","sentiment_score":0.008388809394091368},{"text":"So the reason that we haven't been processing them is because we had, yeah, had moved you to inactive because we weren't plan managing anymore at that stage.","start":253.525,"end":266.65997,"sentiment":"neutral","sentiment_score":-0.09890189467530165},{"text":"Excellent.","start":266.96,"end":267.36,"sentiment":"neutral","sentiment_score":0.2621510326862335}],"sentiment":"neutral","sentiment_score":-0.06792310795613697,"num_words":35,"start":252.165,"end":267.36},{"sentences":[{"text":"So you guys would like to come back on board with us?","start":267.36,"end":270.81998,"sentiment":"neutral","sentiment_score":0.2265833541750908},{"text":"Yeah.","start":273.805,"end":274.305,"sentiment":"neutral","sentiment_score":0.22959300875663757},{"text":"Perfect.","start":274.845,"end":275.345,"sentiment":"positive","sentiment_score":0.401254802942276},{"text":"Alright.","start":275.565,"end":276.065,"sentiment":"positive","sentiment_score":0.3413941264152527},{"text":"I just have to pop you over to our specialist team, and they can certainly assist you with that.","start":276.205,"end":282.625,"sentiment":"positive","sentiment_score":0.38415421153369705}],"sentiment":"neutral","sentiment_score":0.32324035903986764,"num_words":34,"start":267.36,"end":282.625},{"sentences":[{"text":"It should only take me a moment to get them.","start":282.685,"end":284.945,"sentiment":"neutral","sentiment_score":0.12532009482383727},{"text":"And and you said so your preferred name is Sean.","start":285.13,"end":288.57,"sentiment":"neutral","sentiment_score":0.06070987023413181},{"text":"Is that correct?","start":288.57,"end":289.47,"sentiment":"neutral","sentiment_score":0.049275814245144524},{"text":"Yep.","start":291.13,"end":291.63,"sentiment":"neutral","sentiment_score":0.08942540735006332},{"text":"Okay.","start":292.81,"end":293.21,"sentiment":"neutral","sentiment_score":0.13980738818645477}],"sentiment":"neutral","sentiment_score":0.0894943955540657,"num_words":25,"start":282.685,"end":293.21},{"sentences":[{"text":"I'll just get somebody on the line.","start":293.21,"end":295.21,"sentiment":"neutral","sentiment_score":0.1740380972623825},{"text":"I won't be too long.","start":295.21,"end":296.43,"sentiment":"neutral","sentiment_score":0.16766128838062286},{"text":"Thank you.","start":298.555,"end":299.29498,"sentiment":"positive","sentiment_score":0.4778813421726227},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":318.34998,"end":323.81,"sentiment":"positive","sentiment_score":0.37152006787558395},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start":324.17502,"end":331.875,"sentiment":"neutral","sentiment_score":0.24014508724212646}],"sentiment":"neutral","sentiment_score":0.2646811743080616,"num_words":50,"start":293.21,"end":331.875},{"sentences":[{"text":"Managing your plan has never been more convenient.","start":332.65503,"end":335.23502,"sentiment":"positive","sentiment_score":0.5381766706705093},{"text":"Stay in control and stay informed with the MyIntegra plan management portal.","start":335.855,"end":340.65,"sentiment":"positive","sentiment_score":0.3864385386308034},{"text":"Log in today or ask us for more information.","start":341.03,"end":343.84998,"sentiment":"neutral","sentiment_score":0.1462484382920795},{"text":"Attention, NDIS providers.","start":371.53998,"end":373.31998,"sentiment":"neutral","sentiment_score":0.06314244369665782},{"text":"Are you seeking a payment remittance advice?","start":373.94,"end":376.36,"sentiment":"neutral","sentiment_score":0.0614042766392231}],"sentiment":"neutral","sentiment_score":0.27892741131094784,"num_words":39,"start":332.65503,"end":376.36},{"sentences":[{"text":"Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices.","start":376.81998,"end":383.385,"sentiment":"neutral","sentiment_score":0.2123011209898525},{"text":"It's quick and efficient.","start":383.92502,"end":385.225,"sentiment":"positive","sentiment_score":0.41557400673627853},{"text":"If you need help logging in to the portal, ask a team member today.","start":385.52502,"end":389.465,"sentiment":"neutral","sentiment_score":0.1604642133627619},{"text":"Figuring out your NDIS plan doesn't have to be difficult.","start":425.56,"end":429.18002,"sentiment":"neutral","sentiment_score":0.2959033906459808},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier.","start":429.48,"end":434.7,"sentiment":"positive","sentiment_score":0.5262931138277054}],"sentiment":"neutral","sentiment_score":0.3082248212829713,"num_words":62,"start":376.81998,"end":434.7},{"sentences":[{"text":"Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds.","start":435.42502,"end":442.24503,"sentiment":"positive","sentiment_score":0.39935327023267747},{"text":"With the MyIntegra portal, managing your NDIS fund becomes so much simpler.","start":480.16,"end":485.62,"sentiment":"positive","sentiment_score":0.4432584395011266},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start":485.84,"end":493.715,"sentiment":"neutral","sentiment_score":0.19620265563329062},{"text":"Hi, Sean.","start":496.015,"end":496.815,"sentiment":"neutral","sentiment_score":0.14739379286766052},{"text":"Thank you so much for holding.","start":496.815,"end":498.275,"sentiment":"positive","sentiment_score":0.392949973543485}],"sentiment":"neutral","sentiment_score":0.32292996626347303,"num_words":64,"start":435.42502,"end":498.275},{"sentences":[{"text":"I have Sid on the line, and they will be able to assist you further today.","start":500.09,"end":503.79,"sentiment":"positive","sentiment_score":0.3525291457772255},{"text":"You're welcome.","start":505.53,"end":506.35,"sentiment":"neutral","sentiment_score":0.33287499845027924},{"text":"Thank you.","start":506.49002,"end":507.23,"sentiment":"positive","sentiment_score":0.35292087495326996},{"text":"Thank you.","start":507.29,"end":508.11002,"sentiment":"neutral","sentiment_score":0.28854891657829285},{"text":"Hi, Sean.","start":509.37,"end":509.93002,"sentiment":"neutral","sentiment_score":0.11905968189239502}],"sentiment":"neutral","sentiment_score":0.3261364698410034,"num_words":24,"start":500.09,"end":509.93002},{"sentences":[{"text":"How are you?","start":509.93002,"end":510.83002,"sentiment":"neutral","sentiment_score":0.10619603097438812},{"text":"I'm doing alright.","start":512.17,"end":513.39,"sentiment":"neutral","sentiment_score":0.21605348587036133},{"text":"Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services.","start":514.34503,"end":519.78503,"sentiment":"neutral","sentiment_score":0.12483340764746946},{"text":"Is that correct?","start":519.78503,"end":520.605,"sentiment":"neutral","sentiment_score":0.06369112804532051},{"text":"Yes.","start":528.26,"end":528.76,"sentiment":"neutral","sentiment_score":-0.0848570317029953}],"sentiment":"neutral","sentiment_score":0.11833825307311835,"num_words":27,"start":509.93002,"end":528.76},{"sentences":[{"text":"So, basically, what we will need to do as a reenrollment process is I'll do a quick service agreement with you.","start":538.10004,"end":543.4,"sentiment":"neutral","sentiment_score":0.0500356550550177},{"text":"After that, you'll just have to listen to it.","start":543.755,"end":545.515,"sentiment":"neutral","sentiment_score":0.08650390969382392},{"text":"It's about four to five minutes long and agree at the end to complete it.","start":545.515,"end":549.135,"sentiment":"neutral","sentiment_score":0.07204891600025197},{"text":"After that, your new plan is on the new system, I believe, with the NDIS.","start":549.435,"end":553.915,"sentiment":"neutral","sentiment_score":0.07511401548981667},{"text":"It's called PACE.","start":553.915,"end":554.895,"sentiment":"neutral","sentiment_score":0.035298814376195274}],"sentiment":"neutral","sentiment_score":0.06575594220443495,"num_words":63,"start":538.10004,"end":554.895},{"sentences":[{"text":"So we will have to be I mean, we'll have to let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager.","start":555.355,"end":563.82996,"sentiment":"neutral","sentiment_score":0.12465194648350864},{"text":"So once that's done, we should be able to start processing invoices straight away.","start":564.12994,"end":568.38995,"sentiment":"neutral","sentiment_score":0.2781259204660143},{"text":"Yeah.","start":569.81,"end":570.31,"sentiment":"neutral","sentiment_score":0.17375074326992035},{"text":"We don't have that because we are not listed as a plan manager.","start":574.145,"end":576.705,"sentiment":"neutral","sentiment_score":-0.10263369203760074},{"text":"We will only be able to see that once you list us as your plan manager first then.","start":576.705,"end":580.885,"sentiment":"neutral","sentiment_score":0.02237572965936528}],"sentiment":"neutral","sentiment_score":0.09217756184516475,"num_words":80,"start":555.355,"end":580.885},{"sentences":[{"text":"Yes.","start":585.505,"end":585.905,"sentiment":"neutral","sentiment_score":0.1095029190182686},{"text":"We can do that first.","start":585.905,"end":587.07,"sentiment":"neutral","sentiment_score":0.08821736946702004},{"text":"Just checking, is your MyGov linked to your NDIS portal?","start":587.23,"end":591.01,"sentiment":"neutral","sentiment_score":0.0156758401542902},{"text":"Your MyGov is not linked to your NDIS portal?","start":594.35004,"end":596.61,"sentiment":"neutral","sentiment_score":-0.11111309462123448},{"text":"What happens is because in case if your MyGov is linked to your NDIS portal, then I can put in a request through, and you should be able to accept that request straight away.","start":600.825,"end":608.90497,"sentiment":"neutral","sentiment_score":0.11827005829442949}],"sentiment":"neutral","sentiment_score":0.06319512370026718,"num_words":59,"start":585.505,"end":608.90497},{"sentences":[{"text":"Like that, you don't have to call the NDIS to complete the endorsement.","start":608.90497,"end":612.605,"sentiment":"neutral","sentiment_score":-0.007282640498418074},{"text":"I can complete it via the portal.","start":613.07,"end":615.01,"sentiment":"neutral","sentiment_score":0.12050119042396545},{"text":"Sure.","start":619.39,"end":619.89,"sentiment":"neutral","sentiment_score":0.03716471791267395},{"text":"That's not a problem.","start":626.71497,"end":627.83496,"sentiment":"neutral","sentiment_score":0.12157803773880005},{"text":"Yes.","start":627.83496,"end":628.075,"sentiment":"neutral","sentiment_score":0.08146718889474869}],"sentiment":"neutral","sentiment_score":0.052068387086574845,"num_words":26,"start":608.90497,"end":628.075},{"sentences":[{"text":"We are not linked yet, so we definitely need to be linked.","start":628.075,"end":630.89496,"sentiment":"neutral","sentiment_score":0.013595334254205227},{"text":"Give me one second.","start":631.675,"end":632.89496,"sentiment":"neutral","sentiment_score":0.024272559210658073},{"text":"Yeah.","start":633.83496,"end":634.15497,"sentiment":"neutral","sentiment_score":0.0392795130610466},{"text":"Sure.","start":634.15497,"end":634.65497,"sentiment":"neutral","sentiment_score":0.05977774411439896},{"text":"Yeah.","start":639.755,"end":639.995,"sentiment":"neutral","sentiment_score":0.13411514461040497}],"sentiment":"neutral","sentiment_score":0.025968771035733976,"num_words":19,"start":628.075,"end":639.995},{"sentences":[{"text":"All good.","start":639.995,"end":640.815,"sentiment":"neutral","sentiment_score":0.21631965041160583},{"text":"Yeah.","start":664.785,"end":665.025,"sentiment":"neutral","sentiment_score":0.0628577470779419},{"text":"For often.","start":665.025,"end":679.78,"sentiment":"neutral","sentiment_score":0.03515240270644426},{"text":"Yeah.","start":679.84,"end":680.34,"sentiment":"neutral","sentiment_score":0.04255837202072144},{"text":"See if it works.","start":680.48,"end":681.225,"sentiment":"neutral","sentiment_score":0.037389298900961876}],"sentiment":"neutral","sentiment_score":0.07579174209386111,"num_words":10,"start":639.995,"end":681.225},{"sentences":[{"text":"If it if it does not Yep.","start":681.225,"end":684.365,"sentiment":"neutral","sentiment_score":-0.09036007629973548},{"text":"I believe Austin Fundy IS number.","start":693.54,"end":695.72,"sentiment":"neutral","sentiment_score":0.02152367712308963},{"text":"Yeah.","start":695.86,"end":696.36,"sentiment":"neutral","sentiment_score":0.028621047735214233},{"text":"Yeah.","start":707.54,"end":708.04,"sentiment":"neutral","sentiment_score":0.036176763474941254},{"text":"Yep.","start":735.46,"end":735.96,"sentiment":"neutral","sentiment_score":0.15084990859031677}],"sentiment":"neutral","sentiment_score":-0.017983171972446144,"num_words":16,"start":681.225,"end":735.96},{"sentences":[{"text":"Yeah.","start":755.66,"end":756.16,"sentiment":"neutral","sentiment_score":0.04639316350221634},{"text":"Okay.","start":765.71497,"end":766.21497,"sentiment":"neutral","sentiment_score":0.071391761302948},{"text":"Okay.","start":789.37,"end":789.76996,"sentiment":"neutral","sentiment_score":0.16078820824623108},{"text":"I believe you are able to see it now.","start":789.76996,"end":792.67,"sentiment":"neutral","sentiment_score":0.23325042261017692},{"text":"Do you want me to try and put in a request through?","start":792.97,"end":796.485,"sentiment":"neutral","sentiment_score":0.03411049876982967}],"sentiment":"neutral","sentiment_score":0.11613137174087267,"num_words":24,"start":755.66,"end":796.485},{"sentences":[{"text":"Let's see if you received that.","start":796.565,"end":798.185,"sentiment":"neutral","sentiment_score":0.0023447725300987563},{"text":"Give me one second here.","start":802.245,"end":803.865,"sentiment":"neutral","sentiment_score":0.04364594966173172},{"text":"One minute Give me one second.","start":807.845,"end":826.205,"sentiment":"neutral","sentiment_score":0.015573425528903803},{"text":"I'm just trying to put in a request through.","start":826.205,"end":828.385,"sentiment":"neutral","sentiment_score":0.03369045267916388},{"text":"Let me check if you receive it.","start":828.445,"end":830.305,"sentiment":"neutral","sentiment_score":0.023264179804495404}],"sentiment":"neutral","sentiment_score":0.02399400816383687,"num_words":33,"start":796.565,"end":830.305},{"sentences":[{"text":"Sometimes you get it.","start":830.445,"end":831.325,"sentiment":"neutral","sentiment_score":-0.01688705151900649},{"text":"Sometimes you don't.","start":831.325,"end":832.365,"sentiment":"neutral","sentiment_score":-0.09755757699410121},{"text":"So it's kind of it's I'm not too sure whether you'll receive it because you've just linked it to your MyGov, but we can definitely give that a go.","start":832.365,"end":839.81,"sentiment":"neutral","sentiment_score":0.15372155208525987},{"text":"Okay.","start":846.75,"end":847.25,"sentiment":"neutral","sentiment_score":0.144892156124115},{"text":"I've put in a request through.","start":847.39,"end":849.09,"sentiment":"neutral","sentiment_score":0.1333670529226462}],"sentiment":"neutral","sentiment_score":0.11727438481567903,"num_words":43,"start":830.445,"end":849.09},{"sentences":[{"text":"Check on the notifications or somewhere if you received a new relationship request.","start":851.265,"end":855.285,"sentiment":"neutral","sentiment_score":0.07561027545195359},{"text":"So through myGov, you'll have to click go to NDIS.","start":861.745,"end":864.245,"sentiment":"neutral","sentiment_score":0.014020672254264354},{"text":"Yeah.","start":866.56,"end":867.06,"sentiment":"neutral","sentiment_score":0.024300437420606613},{"text":"Nothing under relationships or nothing under notification?","start":877.04,"end":885.155,"sentiment":"neutral","sentiment_score":-0.049174922917570384},{"text":"Notifications or anything?","start":887.29504,"end":888.91504,"sentiment":"neutral","sentiment_score":-0.024060691396395367}],"sentiment":"neutral","sentiment_score":0.021501006065484357,"num_words":34,"start":851.265,"end":888.91504},{"sentences":[{"text":"Nope.","start":895.33997,"end":895.83997,"sentiment":"neutral","sentiment_score":-0.1868032664060593},{"text":"What I can do is let's do the service agreement first.","start":900.22,"end":902.7,"sentiment":"neutral","sentiment_score":0.022400500422174282},{"text":"Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive anything.","start":902.7,"end":913.0328,"sentiment":"neutral","sentiment_score":0.024422724926543814},{"text":"Alright?","start":913.05725,"end":913.55725,"sentiment":"neutral","sentiment_score":0.059422992169857025},{"text":"Meanwhile, I'll just quickly pop you on a short hold.","start":913.58167,"end":916.515,"sentiment":"neutral","sentiment_score":0.08003375455737113}],"sentiment":"neutral","sentiment_score":0.03104568979082008,"num_words":54,"start":895.33997,"end":916.515},{"sentences":[{"text":"Let me play that recording for you on the phone.","start":916.515,"end":918.435,"sentiment":"neutral","sentiment_score":0.07816983759403229},{"text":"Okay?","start":918.435,"end":918.935,"sentiment":"neutral","sentiment_score":0.062040794640779495},{"text":"Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any notification?","start":919.79504,"end":926.45996,"sentiment":"neutral","sentiment_score":-0.009749855397752038},{"text":"Could be.","start":928.75995,"end":929.57996,"sentiment":"neutral","sentiment_score":-0.02005557343363762},{"text":"Yeah.","start":932.19995,"end":932.68,"sentiment":"neutral","sentiment_score":-0.021294865757226944}],"sentiment":"neutral","sentiment_score":0.01266066005408037,"num_words":41,"start":916.515,"end":932.68},{"sentences":[{"text":"Could be.","start":932.68,"end":933.42,"sentiment":"neutral","sentiment_score":-0.025177041068673134},{"text":"Ah, okay.","start":937.16,"end":937.875,"sentiment":"neutral","sentiment_score":-0.06805166602134705},{"text":"No.","start":937.875,"end":938.115,"sentiment":"neutral","sentiment_score":-0.16273756325244904},{"text":"That's all good.","start":938.115,"end":938.755,"sentiment":"neutral","sentiment_score":0.05480905622243881},{"text":"Then what I'll do is I'll pop you on a short hold.","start":938.755,"end":940.595,"sentiment":"neutral","sentiment_score":0.0803134385496378}],"sentiment":"neutral","sentiment_score":0.03894967269152403,"num_words":20,"start":932.68,"end":940.595},{"sentences":[{"text":"Let us do the service agreement first.","start":940.595,"end":942.355,"sentiment":"neutral","sentiment_score":0.06522483591522489},{"text":"Okay?","start":942.355,"end":942.855,"sentiment":"neutral","sentiment_score":0.07482345402240753},{"text":"Perfect.","start":943.955,"end":944.435,"sentiment":"neutral","sentiment_score":0.17556031048297882},{"text":"Won't be long.","start":944.435,"end":945.335,"sentiment":"neutral","sentiment_score":0.007332003364960351},{"text":"This is a simplified version of our service agreement, which sets out some of our key terms to enroll for plan management.","start":959.65,"end":966.605,"sentiment":"neutral","sentiment_score":0.1281533261591738}],"sentiment":"neutral","sentiment_score":0.10436255298554897,"num_words":34,"start":940.595,"end":966.605},{"sentences":[{"text":"This agreement is between MyIntegra and you, the customer.","start":966.985,"end":970.685,"sentiment":"neutral","sentiment_score":0.11051843646499845},{"text":"This means the participant in the NDIS, any NDIA appointed nominees, or someone else you may appoint to help you with our services.","start":970.985,"end":979.22003,"sentiment":"neutral","sentiment_score":0.14579967231206273},{"text":"We will confirm your NDIS plan details via the NDIS portal, and we'll provide our services in line with those details recorded.","start":979.60004,"end":987.22003,"sentiment":"neutral","sentiment_score":0.13038435273549773},{"text":"The service agreement will operate for the duration of time MyIntegra provides plan management services to you and may span multiple years or NDIS plans.","start":987.52,"end":997.115,"sentiment":"neutral","sentiment_score":0.09169275850057602},{"text":"It will only end where either you or MyIntegra provides the other party with thirty days notice in writing.","start":997.335,"end":1003.435,"sentiment":"neutral","sentiment_score":-0.014438659369357322}],"sentiment":"neutral","sentiment_score":0.09422957740857132,"num_words":98,"start":966.985,"end":1003.435},{"sentences":[{"text":"MyIntegra will not withdraw our services over a matter of dignity of risk related to the decisions of participants.","start":1003.815,"end":1010.79,"sentiment":"neutral","sentiment_score":-0.10402880040438552},{"text":"In the event of a serious breach of the service agreement by either party, the termination notice period will be waived.","start":1011.41,"end":1018.23,"sentiment":"neutral","sentiment_score":-0.24752516760712578},{"text":"My Integra would consider a serious breach by the customer to include, but not be limited to, continued 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or territory's legislation, such as records relating to your disability.","start":1086.755,"end":1101.8301,"sentiment":"neutral","sentiment_score":-0.1264284618797579},{"text":"We need to collect your information so that we can contact you and provide you with support and services.","start":1102.395,"end":1107.775,"sentiment":"neutral","sentiment_score":-0.007098433022436343}],"sentiment":"neutral","sentiment_score":-0.0967490008873769,"num_words":97,"start":1068.74,"end":1107.775},{"sentences":[{"text":"MyIntegra may collect and retain your personal information that you share with us, such as name, date of birth, residential address, and reports and assessments in the form of electronic information in emails, audio from phone calls, and letters or reports submitted to us on paper.","start":1108.395,"end":1126.09,"sentiment":"neutral","sentiment_score":-0.05685216941587303},{"text":"MyIntegra wishes to make privacy and a participant's rights transparent and accessible.","start":1126.3099,"end":1131.4349,"sentiment":"neutral","sentiment_score":0.3175469972193241},{"text":"An easy read version of our privacy policy is available if you would prefer with a link to the document included in our welcome letter.","start":1131.975,"end":1139.835,"sentiment":"neutral","sentiment_score":0.11091188907623291},{"text":"We will endeavor to ensure you clearly agree to what information is being collected by MyIntegra and for what purpose.","start":1140.1349,"end":1147.76,"sentiment":"neutral","sentiment_score":-0.05258721009013243},{"text":"For this reason, we suggest you ask the MyIntegra customer service team at any time if you have any queries about how our privacy policy operates or how your personal information is being collected, used, and or shared by MyIntegra.","start":1148.2999,"end":1161.925,"sentiment":"neutral","sentiment_score":-0.16888602506369352}],"sentiment":"neutral","sentiment_score":-0.026846320307292566,"num_words":143,"start":1108.395,"end":1161.925},{"sentences":[{"text":"MyIntegra may be required by law to share your collected and retained information with a third party in some special circumstances such as, but not limited to, where there may be a risk of harm to the participant.","start":1162.9451,"end":1176.02,"sentiment":"negative","sentiment_score":-0.3987559707541215},{"text":"If we are required by law to disclose any information, we will advise you of this.","start":1176.64,"end":1182.26,"sentiment":"neutral","sentiment_score":-0.013468001503497362},{"text":"We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version.","start":1182.4,"end":1189.195,"sentiment":"neutral","sentiment_score":0.11521226556404777},{"text":"If you have any questions or concerns or do not agree with any terms in the full service agreement, please don't hesitate to contact us on 180696347.","start":1189.575,"end":1201.23,"sentiment":"neutral","sentiment_score":-0.036721457485799434},{"text":"To agree to these terms and to confirm your understanding of our privacy policy, please state I agree.","start":1201.77,"end":1208.27,"sentiment":"neutral","sentiment_score":0.044023015432887606}],"sentiment":"neutral","sentiment_score":-0.10588031048413182,"num_words":122,"start":1162.9451,"end":1208.27},{"sentences":[{"text":"If you do not agree or have additional questions, please say no, and we will discuss this further with you.","start":1208.8099,"end":1216.025,"sentiment":"neutral","sentiment_score":-0.15903424024581908},{"text":"Hi, Sean.","start":1223.2051,"end":1223.685,"sentiment":"neutral","sentiment_score":0.03043620754033327},{"text":"Do you agree to the service agreement?","start":1223.685,"end":1225.385,"sentiment":"neutral","sentiment_score":0.03374133126011917},{"text":"Perfect.","start":1227.88,"end":1228.2,"sentiment":"positive","sentiment_score":0.7374964356422424},{"text":"Thank you so much.","start":1228.2,"end":1229.42,"sentiment":"positive","sentiment_score":0.7678006291389465}],"sentiment":"neutral","sentiment_score":0.027208114152445513,"num_words":34,"start":1208.8099,"end":1229.42},{"sentences":[{"text":"Give me one second.","start":1230.04,"end":1231.26,"sentiment":"neutral","sentiment_score":0.14506226778030396},{"text":"All good.","start":1236.92,"end":1237.32,"sentiment":"neutral","sentiment_score":0.328583300113678},{"text":"I've put that on file that the service agreement is completed.","start":1237.32,"end":1239.9,"sentiment":"neutral","sentiment_score":0.18005714497782968},{"text":"Now just checking, have you received anything at all?","start":1240.3049,"end":1242.965,"sentiment":"neutral","sentiment_score":-0.026551375579502847},{"text":"Yeah.","start":1253.4,"end":1253.7201,"sentiment":"neutral","sentiment_score":0.011552711017429829}],"sentiment":"neutral","sentiment_score":0.11076424432987417,"num_words":27,"start":1230.04,"end":1253.7201},{"sentences":[{"text":"Sure.","start":1253.7201,"end":1254.2201,"sentiment":"neutral","sentiment_score":0.03099796734750271},{"text":"Yep.","start":1290.95,"end":1291.45,"sentiment":"neutral","sentiment_score":-0.007528414484113455},{"text":"Okay.","start":1305.99,"end":1306.39,"sentiment":"neutral","sentiment_score":0.004150617867708206},{"text":"That's fine.","start":1306.39,"end":1306.9501,"sentiment":"neutral","sentiment_score":0.06225978955626488},{"text":"I think you haven't received that.","start":1306.9501,"end":1308.4701,"sentiment":"neutral","sentiment_score":-0.02550997647146384}],"sentiment":"neutral","sentiment_score":-0.0000836462713778019,"num_words":11,"start":1253.7201,"end":1308.4701},{"sentences":[{"text":"So in that situation, we can call the NDIS, and you'll just have to consent for My Integra to be your plan manager.","start":1308.4701,"end":1315.11,"sentiment":"neutral","sentiment_score":0.03211147840256277},{"text":"Okay?","start":1315.11,"end":1315.61,"sentiment":"neutral","sentiment_score":0.030880490317940712},{"text":"So, basically, you have agreed to the service agreement with with MyIntegra.","start":1320.175,"end":1323.555,"sentiment":"neutral","sentiment_score":0.05827373483528694},{"text":"But with the NDIS, you need to link them link link us as your plan manager, and that would not be done without your consent.","start":1324.015,"end":1331.235,"sentiment":"neutral","sentiment_score":0.013619955033063888},{"text":"Yeah.","start":1336.79,"end":1337.03,"sentiment":"neutral","sentiment_score":-0.000696798786520958}],"sentiment":"neutral","sentiment_score":0.029169861107103286,"num_words":62,"start":1308.4701,"end":1337.03},{"sentences":[{"text":"So we'll have to call the NDIS together.","start":1337.03,"end":1338.97,"sentiment":"neutral","sentiment_score":-0.010574661893770099},{"text":"I can call them for you right now.","start":1339.35,"end":1341.21,"sentiment":"neutral","sentiment_score":0.0058555996511131525},{"text":"Sometimes some of the agents won't do it like that.","start":1341.35,"end":1345.37,"sentiment":"neutral","sentiment_score":-0.26408497169613837},{"text":"I don't know.","start":1345.51,"end":1345.99,"sentiment":"neutral","sentiment_score":-0.21241384744644165},{"text":"I had an experience last last time where they were like that a plan manager cannot call on your behalf.","start":1345.99,"end":1352.865,"sentiment":"neutral","sentiment_score":-0.2932307496666908}],"sentiment":"neutral","sentiment_score":-0.1873563010321588,"num_words":49,"start":1337.03,"end":1352.865},{"sentences":[{"text":"In case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever.","start":1352.925,"end":1358.305,"sentiment":"neutral","sentiment_score":0.00513201285726749},{"text":"But we can just at least give it a go.","start":1358.765,"end":1360.865,"sentiment":"neutral","sentiment_score":0.09710018411278724},{"text":"Okay?","start":1361.085,"end":1361.585,"sentiment":"neutral","sentiment_score":0.08236880600452423},{"text":"Yeah.","start":1363.565,"end":1363.965,"sentiment":"neutral","sentiment_score":0.2328876256942749},{"text":"Perfect.","start":1363.965,"end":1364.365,"sentiment":"positive","sentiment_score":0.48105448484420776}],"sentiment":"neutral","sentiment_score":0.048737053639995746,"num_words":39,"start":1352.925,"end":1364.365},{"sentences":[{"text":"So I'll pop you on a short hold, Sean.","start":1364.365,"end":1366.08,"sentiment":"neutral","sentiment_score":0.16669074363178676},{"text":"Let me quickly click all the NDIS for you.","start":1366.1599,"end":1368.08,"sentiment":"neutral","sentiment_score":0.1106847259733412},{"text":"There can be some wait time with the NDIS, and some music is a little loud.","start":1368.08,"end":1371.7,"sentiment":"neutral","sentiment_score":0.017615474527701735},{"text":"So you won't be able to speak with me.","start":1371.76,"end":1373.44,"sentiment":"neutral","sentiment_score":0.02887966338959005},{"text":"But if you have any questions, you can ask me at the end of the call.","start":1373.44,"end":1376.24,"sentiment":"neutral","sentiment_score":0.06158573389984667}],"sentiment":"neutral","sentiment_score":0.06819517850497012,"num_words":59,"start":1364.365,"end":1376.24},{"sentences":[{"text":"Okay?","start":1376.24,"end":1376.74,"sentiment":"neutral","sentiment_score":0.05638236925005913},{"text":"Yep.","start":1379.44,"end":1379.6799,"sentiment":"neutral","sentiment_score":0.08692604303359985},{"text":"Perfect.","start":1379.6799,"end":1380.075,"sentiment":"neutral","sentiment_score":0.30784153938293457},{"text":"All good.","start":1380.1549,"end":1380.5549,"sentiment":"positive","sentiment_score":0.4154830425977707},{"text":"That's not no problems at all.","start":1380.5549,"end":1382.255,"sentiment":"positive","sentiment_score":0.3759782115618388}],"sentiment":"neutral","sentiment_score":0.32163502783937886,"num_words":11,"start":1376.24,"end":1382.255},{"sentences":[{"text":"Perfect.","start":1383.195,"end":1383.6749,"sentiment":"positive","sentiment_score":0.5210263133049011},{"text":"I'll pop you on a short hold.","start":1383.6749,"end":1385.215,"sentiment":"neutral","sentiment_score":0.3127463183232716},{"text":"Thank you.","start":1386.1549,"end":1386.8949,"sentiment":"positive","sentiment_score":0.5230930745601654},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":1405.695,"end":1411.075,"sentiment":"positive","sentiment_score":0.34094243745009106},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start":1411.375,"end":1419.235,"sentiment":"neutral","sentiment_score":0.23967149729530016}],"sentiment":"neutral","sentiment_score":0.2956491711994876,"num_words":46,"start":1383.195,"end":1419.235},{"sentences":[{"text":"Managing your plan has never been more convenient.","start":1419.9401,"end":1422.52,"sentiment":"neutral","sentiment_score":0.3219372034072876},{"text":"Stay in control and stay informed with the MyIntegra plan management portal.","start":1423.14,"end":1427.9601,"sentiment":"neutral","sentiment_score":0.22897040223081908},{"text":"Log in today or ask us for more information.","start":1428.3401,"end":1431.0801,"sentiment":"neutral","sentiment_score":0.07390232839518124},{"text":"Attention NDIS providers.","start":1458.8201,"end":1460.6001,"sentiment":"neutral","sentiment_score":0.03918834030628204},{"text":"Are you seeking a payment remittance advice?","start":1461.345,"end":1463.765,"sentiment":"neutral","sentiment_score":0.057228022920233865}],"sentiment":"neutral","sentiment_score":0.16683139976782677,"num_words":39,"start":1419.9401,"end":1463.765},{"sentences":[{"text":"Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices.","start":1464.145,"end":1470.645,"sentiment":"neutral","sentiment_score":0.14135296063290703},{"text":"It's quick and efficient.","start":1471.1849,"end":1472.565,"sentiment":"neutral","sentiment_score":0.26989008486270905},{"text":"If you need help logging into the portal, ask a team member today.","start":1472.785,"end":1479.9199,"sentiment":"neutral","sentiment_score":0.09250959295492905},{"text":"Figuring out your NDIS plan doesn't have to be difficult.","start":1512.9,"end":1516.52,"sentiment":"neutral","sentiment_score":0.20075159892439842},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier.","start":1516.8201,"end":1522.135,"sentiment":"positive","sentiment_score":0.3876708559691906}],"sentiment":"neutral","sentiment_score":0.21371783645915204,"num_words":61,"start":1464.145,"end":1522.135},{"sentences":[{"text":"Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds.","start":1522.755,"end":1529.655,"sentiment":"neutral","sentiment_score":0.27512857541441915},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":1567.4299,"end":1572.89,"sentiment":"neutral","sentiment_score":0.29090436920523643},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start":1573.27,"end":1581.295,"sentiment":"neutral","sentiment_score":0.2022946091989676},{"text":"Managing your plan has never been more convenient.","start":1582.155,"end":1584.735,"sentiment":"positive","sentiment_score":0.351894348859787},{"text":"Stay in control and stay informed with the MyIntegra plan management portal.","start":1585.435,"end":1590.1499,"sentiment":"neutral","sentiment_score":0.21311220154166222}],"sentiment":"neutral","sentiment_score":0.25290783906453534,"num_words":76,"start":1522.755,"end":1590.1499},{"sentences":[{"text":"Log in today or ask us for more information.","start":1590.7699,"end":1593.5099,"sentiment":"neutral","sentiment_score":0.06969448013438119},{"text":"Attention, NDIS providers.","start":1641.28,"end":1642.82,"sentiment":"neutral","sentiment_score":0.037196299682060875},{"text":"Are you seeking a payment remittance advice?","start":1643.52,"end":1645.94,"sentiment":"neutral","sentiment_score":0.04732741309063775},{"text":"Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices.","start":1646.4,"end":1652.98,"sentiment":"neutral","sentiment_score":0.23482094208399454},{"text":"It's quick and efficient.","start":1653.52,"end":1654.82,"sentiment":"positive","sentiment_score":0.47444576770067215}],"sentiment":"neutral","sentiment_score":0.17548027171230898,"num_words":41,"start":1590.7699,"end":1654.82},{"sentences":[{"text":"If you need help logging in to the portal, ask a team member today.","start":1655.12,"end":1659.035,"sentiment":"neutral","sentiment_score":0.18620671651193074},{"text":"Figuring out your NDIS plan doesn't have to be difficult.","start":1701.43,"end":1704.9701,"sentiment":"neutral","sentiment_score":0.30489189475774764},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier.","start":1705.27,"end":1710.4901,"sentiment":"positive","sentiment_score":0.5284892283380032},{"text":"Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds.","start":1711.1101,"end":1718.0851,"sentiment":"positive","sentiment_score":0.43978960663080213},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":1752.7351,"end":1758.25,"sentiment":"positive","sentiment_score":0.45110857983430225}],"sentiment":"positive","sentiment_score":0.39334355170528096,"num_words":72,"start":1655.12,"end":1758.25},{"sentences":[{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start":1758.47,"end":1766.33,"sentiment":"positive","sentiment_score":0.34943903734286624},{"text":"Managing your plan has never been more convenient.","start":1766.95,"end":1769.53,"sentiment":"positive","sentiment_score":0.48554206639528275},{"text":"Stay in control and stay informed with the myIntegra plan management portal.","start":1770.255,"end":1774.995,"sentiment":"neutral","sentiment_score":0.32345278809467953},{"text":"Log in today or ask us for more information.","start":1775.375,"end":1778.1951,"sentiment":"neutral","sentiment_score":0.1340068206191063},{"text":"Hi, Sean.","start":1800.0449,"end":1800.525,"sentiment":"neutral","sentiment_score":0.04282237030565739}],"sentiment":"neutral","sentiment_score":0.3171638729220087,"num_words":55,"start":1758.47,"end":1800.525},{"sentences":[{"text":"Are you there?","start":1800.525,"end":1801.085,"sentiment":"neutral","sentiment_score":0.010295883286744356},{"text":"Name was?","start":1801.165,"end":1801.985,"sentiment":"neutral","sentiment_score":0.001670994097366929},{"text":"So, pardon me, Kevin's name is Austin.","start":1802.365,"end":1804.065,"sentiment":"neutral","sentiment_score":0.006181301149938788},{"text":"So I've got someone from the NDIS, and they'll be able to endorse us as your plan manager, please.","start":1804.605,"end":1809.505,"sentiment":"neutral","sentiment_score":0.03230405824356958},{"text":"Yeah.","start":1813.9401,"end":1814.26,"sentiment":"neutral","sentiment_score":0.05324116349220276}],"sentiment":"neutral","sentiment_score":0.023266156757017598,"num_words":32,"start":1800.525,"end":1814.26},{"sentences":[{"text":"Hi.","start":1814.26,"end":1814.5,"sentiment":"neutral","sentiment_score":0.07599292695522308},{"text":"This is Steven from the NDIS.","start":1814.5,"end":1817.0,"sentiment":"neutral","sentiment_score":0.06531904824078083},{"text":"Just letting you know that this call is being recorded for training, verification, and quality purposes.","start":1817.3,"end":1822.66,"sentiment":"neutral","sentiment_score":0.0513151022605598},{"text":"Are you okay with that?","start":1822.66,"end":1823.88,"sentiment":"neutral","sentiment_score":0.05672498494386673},{"text":"Okay.","start":1827.14,"end":1827.64,"sentiment":"neutral","sentiment_score":0.06748506426811218}],"sentiment":"neutral","sentiment_score":0.05655375315711416,"num_words":29,"start":1814.26,"end":1827.64},{"sentences":[{"text":"Steven.","start":1827.9401,"end":1828.42,"sentiment":"neutral","sentiment_score":0.05240640044212341},{"text":"Yeah.","start":1828.42,"end":1828.58,"sentiment":"neutral","sentiment_score":0.07791213691234589},{"text":"That's correct.","start":1828.58,"end":1829.295,"sentiment":"neutral","sentiment_score":0.11110423132777214},{"text":"If I could just please start with your full name, please.","start":1830.0951,"end":1834.1951,"sentiment":"neutral","sentiment_score":0.08826201950961893},{"text":"Thank you so much for that.","start":1838.655,"end":1840.275,"sentiment":"positive","sentiment_score":0.5179951141277949}],"sentiment":"neutral","sentiment_score":0.21101809044679007,"num_words":21,"start":1827.9401,"end":1840.275},{"sentences":[{"text":"Okay.","start":1847.11,"end":1847.61,"sentiment":"neutral","sentiment_score":0.07333571463823318},{"text":"And, Sam, could I please get the phone number that we have on record, please, for you?","start":1854.95,"end":1860.4651,"sentiment":"neutral","sentiment_score":0.04685946028022205},{"text":"And just the email address, please?","start":1868.525,"end":1870.35,"sentiment":"neutral","sentiment_score":0.020322386485834915},{"text":"Thank you for that.","start":1875.23,"end":1876.11,"sentiment":"positive","sentiment_score":0.4181610271334648},{"text":"That's all fine.","start":1876.11,"end":1877.1699,"sentiment":"neutral","sentiment_score":0.31518691778182983}],"sentiment":"neutral","sentiment_score":0.11645437807085053,"num_words":31,"start":1847.11,"end":1877.1699},{"sentences":[{"text":"And so the purpose of the call today, I believe, Ken, is to endorse a plan manager.","start":1878.03,"end":1883.645,"sentiment":"neutral","sentiment_score":0.09977307433591169},{"text":"So we're gonna endorse my Integra plan manager for a plan as for Austin.","start":1883.645,"end":1890.385,"sentiment":"neutral","sentiment_score":0.08091786557010242},{"text":"Is that correct?","start":1890.525,"end":1891.505,"sentiment":"neutral","sentiment_score":0.03988035892446836},{"text":"Okay.","start":1896.6849,"end":1897.005,"sentiment":"neutral","sentiment_score":0.29062116146087646},{"text":"Thanks for confirming that.","start":1897.005,"end":1898.52,"sentiment":"positive","sentiment_score":0.6276064515113831}],"sentiment":"neutral","sentiment_score":0.14742770323004478,"num_words":39,"start":1878.03,"end":1898.52},{"sentences":[{"text":"And when would you like the endorsement to start from?","start":1898.52,"end":1902.6201,"sentiment":"neutral","sentiment_score":0.17182788178324698},{"text":"Today or the start of the plan?","start":1902.68,"end":1904.54,"sentiment":"neutral","sentiment_score":0.13885988082204545},{"text":"Sure.","start":1913.0951,"end":1913.4951,"sentiment":"neutral","sentiment_score":0.06953492015600204},{"text":"Okay.","start":1913.4951,"end":1913.895,"sentiment":"neutral","sentiment_score":0.05420544371008873},{"text":"So the start of the plan was the 05/08/2026.","start":1913.895,"end":1920.635,"sentiment":"neutral","sentiment_score":0.060298089765840106}],"sentiment":"neutral","sentiment_score":0.11988289840519428,"num_words":28,"start":1898.52,"end":1920.635},{"sentences":[{"text":"So that will be the endorsement date.","start":1921.7351,"end":1925.515,"sentiment":"neutral","sentiment_score":0.09734490726675306},{"text":"And do you consent to sharing plan information with my Integra plan manager?","start":1926.56,"end":1932.34,"sentiment":"neutral","sentiment_score":0.07545808559426895},{"text":"Yep.","start":1935.92,"end":1936.42,"sentiment":"neutral","sentiment_score":0.1120309680700302},{"text":"Okay.","start":1936.96,"end":1937.36,"sentiment":"neutral","sentiment_score":0.08317233622074127},{"text":"I'm just gonna check the existing relationships if there's a oh, okay.","start":1937.36,"end":1942.235,"sentiment":"neutral","sentiment_score":0.0310846542318662}],"sentiment":"neutral","sentiment_score":0.06560554760782157,"num_words":34,"start":1921.7351,"end":1942.235},{"sentences":[{"text":"So we don't need to end date another so, Manjit, what I might do, if you don't mind, is while I get this started, so I'll just put you in a quick three to five minute hold, and I should be able to come back to you with the receipt number.","start":1942.235,"end":1955.755,"sentiment":"neutral","sentiment_score":0.06162117772242602},{"text":"Okay.","start":1955.755,"end":1956.255,"sentiment":"neutral","sentiment_score":0.07177846878767014},{"text":"Tan and Sid will be about three to five minutes.","start":1957.45,"end":1959.5499,"sentiment":"neutral","sentiment_score":0.05966979935765267},{"text":"Thanks for that.","start":1962.57,"end":1963.5499,"sentiment":"positive","sentiment_score":0.5230234265327454},{"text":"Thank you so much for holding, and sorry about the long hold there.","start":2266.825,"end":2269.7852,"sentiment":"neutral","sentiment_score":0.09583475841925694}],"sentiment":"neutral","sentiment_score":0.08494972647764744,"num_words":78,"start":1942.235,"end":2269.7852},{"sentences":[{"text":"It's all done for you.","start":2269.7852,"end":2271.245,"sentiment":"neutral","sentiment_score":0.18873713836073874},{"text":"And I have a receipt number if you'd like to take it down.","start":2271.945,"end":2275.23,"sentiment":"neutral","sentiment_score":0.07156245209849797},{"text":"Sure.","start":2279.79,"end":2280.1099,"sentiment":"neutral","sentiment_score":0.12814369797706604},{"text":"No rush.","start":2280.1099,"end":2280.83,"sentiment":"neutral","sentiment_score":0.08918768167495728},{"text":"Take your time.","start":2280.83,"end":2281.81,"sentiment":"neutral","sentiment_score":0.08027999599774678}],"sentiment":"neutral","sentiment_score":0.10088985910018285,"num_words":24,"start":2269.7852,"end":2281.81},{"sentences":[{"text":"Yes.","start":2284.67,"end":2285.07,"sentiment":"neutral","sentiment_score":0.07980708032846451},{"text":"So the receipt number is 349686 29.","start":2285.07,"end":2296.2852,"sentiment":"neutral","sentiment_score":0.05966790871960776},{"text":"That number is 34968629.","start":2296.2852,"end":2299.745,"sentiment":"neutral","sentiment_score":0.03602975886315107},{"text":"So that's all done.","start":2304.0498,"end":2305.19,"sentiment":"neutral","sentiment_score":0.2715814486145973},{"text":"They're endorsed from the start of the plan as plan manager from the eighth to fifth two thousand and twenty six.","start":2305.3298,"end":2311.5098,"sentiment":"neutral","sentiment_score":0.17860878365380423}],"sentiment":"neutral","sentiment_score":0.14807328994612437,"num_words":37,"start":2284.67,"end":2311.5098},{"sentences":[{"text":"Was there anything else I can help you with today?","start":2313.6848,"end":2316.105,"sentiment":"neutral","sentiment_score":0.24678622633218766},{"text":"I think that's all from my end.","start":2317.765,"end":2319.4448,"sentiment":"neutral","sentiment_score":0.06376369403941291},{"text":"Yeah.","start":2319.4448,"end":2319.605,"sentiment":"neutral","sentiment_score":0.19080597162246704},{"text":"I can see that we are listed as a plan manager, so that's all done.","start":2319.605,"end":2322.7449,"sentiment":"neutral","sentiment_score":0.16721395154794058},{"text":"Oh, great.","start":2324.085,"end":2324.565,"sentiment":"positive","sentiment_score":0.5054788291454315}],"sentiment":"neutral","sentiment_score":0.1892623149922916,"num_words":35,"start":2313.6848,"end":2324.565},{"sentences":[{"text":"Fantastic.","start":2324.565,"end":2325.065,"sentiment":"positive","sentiment_score":0.6957613825798035},{"text":"Should be all good.","start":2331.4102,"end":2332.1301,"sentiment":"positive","sentiment_score":0.5125696584582329},{"text":"Yep.","start":2332.1301,"end":2332.53,"sentiment":"neutral","sentiment_score":0.04819951951503754},{"text":"Any issues, you can call back on this number.","start":2332.53,"end":2335.27,"sentiment":"neutral","sentiment_score":-0.01631514500412676},{"text":"Great.","start":2352.175,"end":2352.675,"sentiment":"positive","sentiment_score":0.6052457094192505}],"sentiment":"neutral","sentiment_score":0.20329055876936764,"num_words":16,"start":2324.565,"end":2352.675},{"sentences":[{"text":"Perfect.","start":2353.49,"end":2353.8098,"sentiment":"positive","sentiment_score":0.5913829803466797},{"text":"Thank you.","start":2353.8098,"end":2354.55,"sentiment":"positive","sentiment_score":0.5567090809345245},{"text":"Yeah.","start":2366.375,"end":2366.535,"sentiment":"neutral","sentiment_score":0.07031814754009247},{"text":"So I can explain that to you.","start":2366.535,"end":2368.375,"sentiment":"neutral","sentiment_score":0.09937779924699239},{"text":"Thank you so much, Steve, and I can just take it from you.","start":2368.375,"end":2371.655,"sentiment":"positive","sentiment_score":0.43770802938021147}],"sentiment":"positive","sentiment_score":0.3400403444344799,"num_words":24,"start":2353.49,"end":2371.655},{"sentences":[{"text":"Thank you.","start":2371.655,"end":2372.395,"sentiment":"positive","sentiment_score":0.41952452063560486},{"text":"Okay.","start":2373.415,"end":2373.815,"sentiment":"positive","sentiment_score":0.33874332904815674},{"text":"Thanks for calling NTIS.","start":2373.815,"end":2375.035,"sentiment":"positive","sentiment_score":0.4975884184241295},{"text":"You have a nice day.","start":2375.175,"end":2376.2148,"sentiment":"positive","sentiment_score":0.5963061690330506},{"text":"You too.","start":2376.2148,"end":2376.615,"sentiment":"neutral","sentiment_score":0.30192774534225464}],"sentiment":"positive","sentiment_score":0.4823951699904033,"num_words":14,"start":2371.655,"end":2376.615},{"sentences":[{"text":"Thanks.","start":2376.615,"end":2377.115,"sentiment":"positive","sentiment_score":0.3893014788627625},{"text":"Bye bye.","start":2378.135,"end":2378.775,"sentiment":"neutral","sentiment_score":0.25880126655101776},{"text":"Bye.","start":2378.775,"end":2379.275,"sentiment":"neutral","sentiment_score":0.18277636170387268},{"text":"Yeah.","start":2382.27,"end":2382.51,"sentiment":"neutral","sentiment_score":0.2603389620780945},{"text":"Perfect.","start":2382.51,"end":2382.83,"sentiment":"positive","sentiment_score":0.4803523123264313}],"sentiment":"neutral","sentiment_score":0.3050619413455327,"num_words":6,"start":2376.615,"end":2382.83},{"sentences":[{"text":"Thank you so much, Sean, for completing this with me.","start":2382.83,"end":2385.73,"sentiment":"positive","sentiment_score":0.5430861651897431},{"text":"Now all you need to do is just let the speech therapist know that my Indira is the listed plan manager, and you should be able to start processing in this now straight away.","start":2386.35,"end":2395.87,"sentiment":"neutral","sentiment_score":0.16381703974569545},{"text":"Okay?","start":2395.87,"end":2396.37,"sentiment":"neutral","sentiment_score":0.051701370626688},{"text":"It can take some it can take some time for the budget to sink in, but they should be all okay to put their invoices through to us, and we should be able to process the invoices for you.","start":2397.215,"end":2409.235,"sentiment":"neutral","sentiment_score":0.030429132855855502},{"text":"Yeah.","start":2417.3801,"end":2417.7,"sentiment":"neutral","sentiment_score":0.06471371650695801}],"sentiment":"neutral","sentiment_score":0.14475049731485984,"num_words":85,"start":2382.83,"end":2417.7},{"sentences":[{"text":"That's correct.","start":2417.7,"end":2418.52,"sentiment":"neutral","sentiment_score":0.10386232659220695},{"text":"They'll get paid for that.","start":2418.9001,"end":2420.28,"sentiment":"neutral","sentiment_score":0.1487760841846466},{"text":"That that's no problems.","start":2421.78,"end":2423.1401,"sentiment":"neutral","sentiment_score":0.10857807844877243},{"text":"I will make you active on the account as well as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal.","start":2423.1401,"end":2432.635,"sentiment":"neutral","sentiment_score":0.15730219227927073},{"text":"Also, just letting you know that we Lily, I do you want me to make Lily active as well as a secondary?","start":2432.935,"end":2440.49,"sentiment":"neutral","sentiment_score":0.09956433039835909}],"sentiment":"neutral","sentiment_score":0.13355749097707517,"num_words":68,"start":2417.7,"end":2440.49},{"sentences":[{"text":"Yeah.","start":2440.55,"end":2441.05,"sentiment":"neutral","sentiment_score":0.07972037047147751},{"text":"Okay.","start":2441.6702,"end":2442.1702,"sentiment":"neutral","sentiment_score":0.041313424706459045},{"text":"We do have the details on first.","start":2442.55,"end":2444.4102,"sentiment":"neutral","sentiment_score":0.11718764821333545},{"text":"Perfect.","start":2444.79,"end":2445.11,"sentiment":"positive","sentiment_score":0.7234848141670227},{"text":"So I should be able to action that for you now.","start":2445.11,"end":2447.6702,"sentiment":"positive","sentiment_score":0.46484300765124237}],"sentiment":"neutral","sentiment_score":0.32276691576199873,"num_words":21,"start":2440.55,"end":2447.6702},{"sentences":[{"text":"But if you need any other assistance, feel free to reach out to us.","start":2447.6702,"end":2451.315,"sentiment":"neutral","sentiment_score":0.10455146937498025},{"text":"I will send you an email, like, a confirmation in the next two to three minutes.","start":2451.395,"end":2455.395,"sentiment":"neutral","sentiment_score":0.1609967239201069},{"text":"Okay?","start":2455.395,"end":2455.895,"sentiment":"neutral","sentiment_score":0.08572171628475189},{"text":"Perfect.","start":2457.315,"end":2457.7148,"sentiment":"positive","sentiment_score":0.7352390289306641},{"text":"Thank you so much for your time.","start":2457.7148,"end":2459.075,"sentiment":"positive","sentiment_score":0.8281681963375637}],"sentiment":"neutral","sentiment_score":0.27327708393717426,"num_words":39,"start":2447.6702,"end":2459.075},{"sentences":[{"text":"Take care.","start":2459.075,"end":2459.555,"sentiment":"positive","sentiment_score":0.6822857558727264},{"text":"Thanks.","start":2459.555,"end":2459.9548,"sentiment":"positive","sentiment_score":0.6847530603408813},{"text":"Bye bye.","start":2459.9548,"end":2460.6948,"sentiment":"neutral","sentiment_score":0.08992363512516022}],"sentiment":"positive","sentiment_score":0.44583436846733093,"num_words":5,"start":2459.075,"end":2460.6948}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and thank you for calling MyIntegra. We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2. For all other inquiries, stay on the line, and we'll put you through to our customer service team.\n\nHello,\n\nChannel 0: It's not my achievements. It belongs to everyone, the team, the ally, and the people.\n\nChannel 1: and thank you for calling MyIntegra. We are here to help make your NDIS journey easier. If you have questions about our plan management service or need help with invoice payments, please press 1. If you if you are a participant or a nominee, please press 1. If you are a provider, please press 2.\n\nIf you are a support coordinator, please press 3. If you would This call may be monitored or recorded for quality and coaching purposes. If you do not wish for your call to be recorded, please notify your customer service representative. Please hold for the next available customer service representative. You are the next caller in the queue.\n\nWith the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spend Good morning. My Integra plan manager. Chantelle speaking. How can I help you today?\n\nChannel 0: Hi. How are you, sir?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: Good. Thanks. I think my son's NDIS account has been disabled because it's been inactive for a while while we're waiting for the update from NDIS themselves to just sort of reinstate its funds.\n\nChannel 1: Okay. Let's have a look for you.\n\nChannel 0: Yep.\n\nChannel 1: Can I just confirm their first and last name?\n\nChannel 0: So it's Austin Newman, n g u y e n, is his name.\n\nChannel 1: Wonderful. And can I please also confirm Austin's date of birth and address?\n\nChannel 0: March 19. No. Sorry. Sorry. March 26, I think, to 2019,\n\nChannel 1: And address?\n\nChannel 0: which could either be it's gonna be at 2 Hooker Avenue. It's either gonna be Unit 1 or Unit 2.\n\nChannel 1: Yes. So we've got Unit 1, Number\n\nChannel 0: Yeah.\n\nChannel 1: 2\n\nChannel 0: That's\n\nChannel 1: Hooker\n\nChannel 0: fine.\n\nChannel 1: Avenue.\n\nChannel 0: Yeah.\n\nChannel 1: Is\n\nChannel 0: That's\n\nChannel 1: that correct?\n\nChannel 0: fine. Yeah. That's fine.\n\nChannel 1: Perfect. And may I ask who I'm speaking with?\n\nChannel 0: The dad. So it's I go as Sean Nguyen or it'll be 10 from Nguyen on file.\n\nChannel 1: Thank you. And\n\nChannel 0: Yep.\n\nChannel 1: may I just confirm the email address that we have on file for your\n\nChannel 0: GoforNguyense9@Gmail.com.\n\nChannel 1: self? Wonderful. Okay. So let's have a look.\n\nChannel 0: Yep.\n\nChannel 1: Yes. Okay. Yes. So it does look like the account is inactive.\n\nChannel 0: Yep.\n\nChannel 1: And so have you guys has the are you now plan managed again? Or\n\nChannel 0: Yes. We're plan managed. We've got approval from NDIS themselves. We're there's there's funding in there. However, what's happened is my ex wife has changed his speech therapist to another another company that that provides it, and they've been trying to invoice my Integra so that they can get paid.\n\nBut because but because his his account's inactive, sort of no one's responding to that or they're not getting paid. So I'm trying to follow-up to unlock his account, show you that there's funding there, and then you guys can go ahead and manage that on on his behalf.\n\nChannel 1: Wonderful. Okay. Yes. So the so yes. So the reason that we haven't been processing them\n\nChannel 0: Yep.\n\nChannel 1: is because we had, yeah, had moved you to inactive because we weren't plan managing anymore at that\n\nChannel 0: Mhmm.\n\nChannel 1: stage. Excellent. So you guys would like to come back on board with us?\n\nChannel 0: 100%. Yeah. Just to make life easy, so I don't have to change plant manager.\n\nChannel 1: Yeah. Perfect. Alright. I just have to pop you over to our specialist team, and they can certainly assist you with that.\n\nChannel 0: Okay.\n\nChannel 1: It should only take me a moment to get them. And and you said so your preferred name is Sean.\n\nChannel 0: Yep.\n\nChannel 1: Is\n\nChannel 0: Yeah.\n\nChannel 1: that correct?\n\nChannel 0: That's fine. Yeah. You can call me Sean.\n\nChannel 1: Yep. Okay. I'll just get somebody on the line. I won't be too long.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal.\n\nLog in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient.\n\nIf you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS fund becomes so much simpler.\n\nYou can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Hi, Sean. Thank you so much for holding.\n\nChannel 0: Yep. That's fine.\n\nChannel 1: I have Sid on the line, and they will be able to assist you further today.\n\nChannel 0: Okay. Thanks. Yep. Thank\n\nChannel 1: You're\n\nChannel 0: you.\n\nChannel 1: welcome. Thank you. Thank you. Hi, Sean. How are you?\n\nChannel 0: Hi. How are you?\n\nChannel 1: I'm doing alright.\n\nChannel 0: That's good.\n\nChannel 1: Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services. Is that correct?\n\nChannel 0: Yeah. So he's already got a new speech therapist. I've got the details, and they've been trying to invoice you guys. But his\n\nChannel 1: Yes.\n\nChannel 0: account, I believe, is inactive. So we need to reinstate his account. We've got funding again from NDIS. Do you have that information already, or do you need to\n\nChannel 1: So, basically, what we will need to do as a reenrollment process is I'll do a quick service agreement with you.\n\nChannel 0: okay. Cool.\n\nChannel 1: After that, you'll just have to listen to it. It's about four to five minutes long and agree at the end to complete\n\nChannel 0: Okay.\n\nChannel 1: it. After that, your new plan is on the new system, I believe, with the NDIS. It's called PACE. So we will have to be I mean, we'll have to\n\nChannel 0: Okay.\n\nChannel 1: let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager. So once that's done, we should be able to start processing invoices straight away.\n\nChannel 0: Okay. Cool. So you've already got\n\nChannel 1: Yeah.\n\nChannel 0: the confirmation from NDIS that there's funding there. Right?\n\nChannel 1: We don't have that because we are not listed as a plan manager. We\n\nChannel 0: Oh.\n\nChannel 1: will only be able to see that once you list us as your plan manager first then.\n\nChannel 0: Oh, okay. So, yeah, okay. So I just listened to this disclaimer. We're good to go?\n\nChannel 1: Yes. We can do that first. Just checking, is your MyGov linked to your NDIS portal?\n\nChannel 0: I'm not sure. I don't think so.\n\nChannel 1: Your MyGov is not linked to your NDIS portal?\n\nChannel 0: I only sent a link, Well, I can check now.\n\nChannel 1: What happens is because in case if your MyGov is linked to your NDIS portal, then I can put in a request through, and you should be able to accept that request straight away. Like\n\nChannel 0: Oh,\n\nChannel 1: that, you don't have to call the NDIS to complete the endorsement.\n\nChannel 0: okay.\n\nChannel 1: I can\n\nChannel 0: Let\n\nChannel 1: complete it via\n\nChannel 0: me\n\nChannel 1: the portal.\n\nChannel 0: okay. Let me just try to link it now. I'm just trying to log\n\nChannel 1: Sure.\n\nChannel 0: in.\n\nChannel 1: That's not a problem. Yes. We are not linked yet, so we definitely need to be linked. Give me\n\nChannel 0: Alright.\n\nChannel 1: one second.\n\nChannel 0: One second. Okay. Just\n\nChannel 1: Yeah.\n\nChannel 0: kinda\n\nChannel 1: Sure.\n\nChannel 0: kinda log in and see what happens. Alright. I've got authenticate. One sec.\n\nChannel 1: Yeah. All good.\n\nChannel 0: What's this code? K. I'm in. And let's see what's linked. Now I've got Centrelink, ATO Medicare, and my health records.\n\nSo I need to link NDIS. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: For\n\nChannel 0: how how do we link? Let's see. Do we add link services? Let's see if we can try that, and then let's add another one. N d I s.\n\nN d I yeah. Okay. Link. Yep. Try and link it now.\n\nChannel 1: often. Yeah. See if it works. If\n\nChannel 0: Let's just\n\nChannel 1: it if\n\nChannel 0: see\n\nChannel 1: it\n\nChannel 0: if\n\nChannel 1: does\n\nChannel 0: it\n\nChannel 1: not\n\nChannel 0: works. Okay. Let's\n\nChannel 1: Yep.\n\nChannel 0: agree. Hold on. Continue and agree. Continue and agree. Oh, the NDIS number, would that be\n\nChannel 1: I believe\n\nChannel 0: Austin's\n\nChannel 1: Austin Fundy\n\nChannel 0: number?\n\nChannel 1: IS number. Yeah.\n\nChannel 0: Okay. One second. Austin, n d I s. I'm just trying to find a way to get it. One second.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Plan approval. Here we go. Could be from here. Yes.\n\nI have a participant NDIS number. Let's copy that. Family name. Yep. Try that.\n\nAnd date of birth. I'll put his date of birth, I guess. Twenty six zero three twenty nineteen. Let's see if it works.\n\nChannel 1: Yep.\n\nChannel 0: Alright. We've got progress. Let's send the code to my phone SMS. I think it's working. I'm just waiting for the\n\nChannel 1: Yeah.\n\nChannel 0: the code to come. Oh, it's linked to my ex's number.\n\nChannel 1: Okay.\n\nChannel 0: Okay. That's fine. She sent me the code. Okay. Good.\n\nContinue. And redirecting. I'm in. View my budget.\n\nChannel 1: Okay. I believe you are able to see it now. Do you\n\nChannel 0: Yep.\n\nChannel 1: want\n\nChannel 0: I'm in.\n\nChannel 1: me to try and put in a request through? Let's see if you received that.\n\nChannel 0: Okay. Please do.\n\nChannel 1: Give me one second here. One minute\n\nChannel 0: Do I go back to my goals?\n\nChannel 1: Give me one second. I'm just trying\n\nChannel 0: Okay.\n\nChannel 1: to put in a request through. Let me check if you receive it. Sometimes you get it. Sometimes you don't. So it's kind of it's I'm not too sure whether you'll\n\nChannel 0: Yeah.\n\nChannel 1: receive it because you've just linked it to your MyGov, but we can definitely give that a go. Okay. I've put in a request through.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Check on the notifications or somewhere if you received a new relationship request.\n\nChannel 0: Okay. Notifications. Under my gov or under the NDIS?\n\nChannel 1: So through myGov, you'll have to click go to NDIS.\n\nChannel 0: Oh, you have to go into NDIS. Okay. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: I'm there. Yep. And nothing yet.\n\nChannel 1: Nothing under relationships or nothing under\n\nChannel 0: Nothing under relationship. Nothing under\n\nChannel 1: notification?\n\nChannel 0: plan.\n\nChannel 1: Notifications or anything?\n\nChannel 0: Notifications. Nothing yet?\n\nChannel 1: Nope.\n\nChannel 0: Maybe Nope. Nope. Maybe it takes a while?\n\nChannel 1: What I can do is let's do the service agreement first. Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive\n\nChannel 0: Alright.\n\nChannel 1: anything.\n\nChannel 0: Okay.\n\nChannel 1: Alright? Meanwhile, I'll just quickly pop you on a short hold. Let me play that recording for you on the phone. Okay?\n\nChannel 0: Yep.\n\nChannel 1: Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any notification?\n\nChannel 0: Yeah.\n\nChannel 1: Could be.\n\nChannel 0: Could be to her side.\n\nChannel 1: Yeah. Could be.\n\nChannel 0: Yeah. I don't have access\n\nChannel 1: Ah, okay. No. That's all good. Then what I'll do is I'll pop you on a short hold. Let us do the service agreement first.\n\nOkay?\n\nChannel 0: to\n\nChannel 1: Perfect. Won't be long.\n\nChannel 0: that.\n\nChannel 1: This is a simplified version of our service agreement, which sets out some of our key terms to enroll for plan management. This agreement is between MyIntegra and you, the customer. This means the participant in the NDIS, any NDIA appointed nominees, or someone else you may appoint to help you with our services. We will confirm your NDIS plan details via the NDIS portal, and we'll provide our services in line with those details recorded. The service agreement will operate for the duration of time MyIntegra provides plan management services to you and may span multiple years or NDIS plans.\n\nIt will only end where either you or MyIntegra provides the other party with thirty days notice in writing. MyIntegra will not withdraw our services over a matter of dignity of risk related to the decisions of participants. In the event of a serious breach of the service agreement by either party, the termination notice period will be waived. My Integra would consider a serious breach by the customer to include, but not be limited to, continued deliberate misuse of NDIS funds, providing false information, refusal to engage with My Integra to resolve issues, and abuse or harassment of our staff. MyIntegra agrees to provide plan management services, which includes processing payments of provider invoices and reimbursement claims on your behalf, tracking expenditure against your budget and providing monthly summary reports, providing an online portal app for your use, providing access to a contact center to address your questions, feedback, or complaints.\n\nYou agree to inform us immediately if your NDIS plan is suspended, changed, or you stop being a participant in the NDIS. Verify with us the availability of funds in your NDIS budget before receiving any support. Approve or reject provider invoices in accordance with the methods and time frames published on our website. Only purchase supports that the NDIA define as reasonable and necessary. Our privacy policy explains how MyIntegra works to protect your personal information, which may include information that is considered health information under the relevant state or territory's legislation, such as records relating to your disability.\n\nWe need to collect your information so that we can contact you and provide you with support and services. MyIntegra may collect and retain your personal information that you share with us, such as name, date of birth, residential address, and reports and assessments in the form of electronic information in emails, audio from phone calls, and letters or reports submitted to us on paper. MyIntegra wishes to make privacy and a participant's rights transparent and accessible. An easy read version of our privacy policy is available if you would prefer with a link to the document included in our welcome letter. We will endeavor to ensure you clearly agree to what information is being collected by MyIntegra and for what purpose.\n\nFor this reason, we suggest you ask the MyIntegra customer service team at any time if you have any queries about how our privacy policy operates or how your personal information is being collected, used, and or shared by MyIntegra. MyIntegra may be required by law to share your collected and retained information with a third party in some special circumstances such as, but not limited to, where there may be a risk of harm to the participant. If we are required by law to disclose any information, we will advise you of this. We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version. If you have any questions or concerns or do not agree with any terms in the full service agreement, please don't hesitate to contact us on 180696347.\n\nTo agree to these terms and to confirm your understanding of our privacy policy, please state I agree. If you do not agree or have additional questions, please say no, and we will discuss this further with you. Hi, Sean. Do you agree to\n\nChannel 0: Yes.\n\nChannel 1: the service agreement?\n\nChannel 0: Yes. I agree to that.\n\nChannel 1: Perfect. Thank you so much.\n\nChannel 0: Okay.\n\nChannel 1: Give me one second.\n\nChannel 0: Yeah.\n\nChannel 1: All good. I've put that on file that the service agreement is completed. Now just checking, have you received anything at all?\n\nChannel 0: Don't think so. I'm gonna log in again. Let me I'll log out. Sign out properly. Hold on.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: And I'll re sign in. K. Just waiting for SMS. Okay. Alright.\n\nI'm in NDIS.\n\nChannel 1: Yep.\n\nChannel 0: There's no notification. There is no mail. There's no relationship.\n\nChannel 1: Okay. That's fine. I think you haven't received that. So in that situation, we can call the NDIS, and you'll just have to consent for My Integra to be your plan manager. Okay?\n\nChannel 0: Yep. That's fine. We've already done that part, haven't we?\n\nChannel 1: So, basically, you have agreed to the service agreement with with MyIntegra. But with the NDIS, you need to link them link link us as your plan manager, and\n\nChannel 0: Yep.\n\nChannel 1: that would not be done without your consent.\n\nChannel 0: Yeah. So how do I get how do I get that opportunity to link\n\nChannel 1: Yeah. So we'll have to call the NDIS together.\n\nChannel 0: it?\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: can call them for you right now.\n\nChannel 0: Yeah.\n\nChannel 1: Sometimes\n\nChannel 0: Let's do it.\n\nChannel 1: some of the agents won't do it like that. I don't know. I had an experience last last time where they were like that a plan manager cannot call on your behalf. In case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever. But we can just at least give it a go.\n\nOkay? Yeah. Perfect. So I'll pop you on a short hold, Sean. Let me quickly click all the NDIS for you.\n\nThere can be some wait time with the NDIS, and some music is a little loud. So you won't be able to speak with me. But if you have any questions, you can ask me at the end of the call.\n\nChannel 0: That's fine.\n\nChannel 1: Okay?\n\nChannel 0: I'll just send everything down. I'll work in the background. Sorry.\n\nChannel 1: Yep. Perfect. All good. That's not no problems at all.\n\nChannel 0: Okay. That's good. That's good.\n\nChannel 1: Perfect. I'll pop you on a short hold.\n\nChannel 0: Thanks for that.\n\nChannel 1: Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal.\n\nLog in today or ask us for more information. Attention NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient.\n\nIf you need help logging into the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult. With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler.\n\nYou can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers.\n\nAre you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult.\n\nWith the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient.\n\nStay in control and stay informed with the myIntegra plan management portal. Log in today or ask us for more information. Hi, Sean. Are you there? Name\n\nChannel 0: Yes.\n\nChannel 1: was?\n\nChannel 0: Yes. I\n\nChannel 1: So, pardon\n\nChannel 0: do.\n\nChannel 1: me, Kevin's name is Austin. So I've got someone from the NDIS, and they'll be able to endorse us as your plan manager, please.\n\nChannel 0: Okay. Please do. Yeah.\n\nChannel 1: Yeah. Hi. This is Steven from the NDIS. Just letting you know that this call is being recorded for training, verification, and quality purposes. Are you okay with that?\n\nChannel 0: Yeah. That's not a problem. Thanks, Steven. Was it?\n\nChannel 1: Okay. Steven. Yeah. That's correct.\n\nChannel 0: Alright. Cool.\n\nChannel 1: If I could just please start with your full name, please.\n\nChannel 0: It's ten from Nguyen.\n\nChannel 1: Thank you so much for that.\n\nChannel 0: That's okay.\n\nChannel 1: Okay. And, Sam, could I please get the phone number that we have on record, please, for you?\n\nChannel 0: Hope it's my number. 0488883366.\n\nChannel 1: And just the email address, please?\n\nChannel 0: Newansv9@gmail.com.\n\nChannel 1: Thank you for that. That's all fine.\n\nChannel 0: Cool.\n\nChannel 1: And so the purpose of the call today, I believe, Ken, is to endorse a plan manager. So we're gonna endorse my Integra plan manager for a plan as for Austin. Is\n\nChannel 0: Yep.\n\nChannel 1: that correct?\n\nChannel 0: Yeah. We're gonna reinstate my Integra over the plan manager. Yep.\n\nChannel 1: Okay. Thanks for confirming that. And when would you like the endorsement to start from? Today or the start of the plan?\n\nChannel 0: Well, to start up a plan because he's already got services that have pending invoices that need to be paid.\n\nChannel 1: Sure. Okay. So the start of the plan was the 05/08/2026.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: So that will be the endorsement date. And do you consent to sharing plan information with my Integra plan manager?\n\nChannel 0: Yeah. 100 percent.\n\nChannel 1: Yep. Okay. I'm just gonna check the existing relationships if there's a oh, okay. So we don't need to end date another so, Manjit, what I might do, if you don't mind, is while I get this started, so I'll just put you in a quick three to five minute hold, and\n\nChannel 0: Yeah. That's\n\nChannel 1: I should\n\nChannel 0: fine.\n\nChannel 1: be able to come back to you with the receipt number. Okay. Tan and Sid will be about three to five minutes.\n\nChannel 0: Okay. Take your time. Thanks.\n\nChannel 1: Thanks for that.\n\nChannel 0: No worries.\n\nChannel 1: Thank you so much for holding, and sorry about the long hold there. It's all\n\nChannel 0: That's\n\nChannel 1: done\n\nChannel 0: okay.\n\nChannel 1: for you.\n\nChannel 0: Not a problem.\n\nChannel 1: And I have a receipt number if you'd like to take it down.\n\nChannel 0: Yes. Let me get a pen. Yep.\n\nChannel 1: Sure. No rush. Take your time.\n\nChannel 0: Yep. Go for it, please.\n\nChannel 1: Yes. So the receipt number is 349686\n\nChannel 0: Mhmm. That's 6. Yep.\n\nChannel 1: 29. That number is 34968629.\n\nChannel 0: Okay. Cool.\n\nChannel 1: So that's all done.\n\nChannel 0: Yep.\n\nChannel 1: They're endorsed from the start of the plan as plan manager from the eighth to fifth two thousand and twenty six.\n\nChannel 0: Alright. Sounds good.\n\nChannel 1: Was there anything else I can help you with today?\n\nChannel 0: Should everything\n\nChannel 1: I think\n\nChannel 0: be?\n\nChannel 1: that's all from my end. Yeah. I can see that we are listed as a plan manager, so that's all done.\n\nChannel 0: I'm just gonna go\n\nChannel 1: Oh,\n\nChannel 0: back\n\nChannel 1: great.\n\nChannel 0: in\n\nChannel 1: Fantastic.\n\nChannel 0: with myGov and just make sure that the relationship's there and should be good. Right?\n\nChannel 1: Should be all good. Yep. Any issues, you can call back on this number.\n\nChannel 0: Okay. Just one sec. Oh, okay. I got rid of it. No.\n\nNo. Okay. Yeah. It's it's there as a relationship thing. Same manager's in integrated Care for Proprietary Limited.\n\nSo that's good.\n\nChannel 1: Great.\n\nChannel 0: Okay.\n\nChannel 1: Perfect.\n\nChannel 0: Cool.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Fine. Do I need to contact the, what's it called, the new speech therapist company to make sure everything's okay and then they can get invoiced and paid.\n\nChannel 1: Yeah. So I can explain that to you. Thank you so much, Steve, and I can just take it from you. Thank you. Okay.\n\nThanks for\n\nChannel 0: Alright.\n\nChannel 1: calling NTIS. You have a nice day.\n\nChannel 0: Thanks,\n\nChannel 1: You\n\nChannel 0: Peter.\n\nChannel 1: too.\n\nChannel 0: Peter.\n\nChannel 1: Thanks.\n\nChannel 0: Cheers.\n\nChannel 1: Bye bye. Bye. Yeah. Perfect. Thank you so much, Sean, for completing this with me.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Now all you need to do is just let the speech therapist know that my Indira is the listed plan manager, and\n\nChannel 0: Yep.\n\nChannel 1: you should be able to start processing in this now straight away. Okay?\n\nChannel 0: Sorry.\n\nChannel 1: It can take some it can take some time for the budget\n\nChannel 0: I\n\nChannel 1: to sink in, but\n\nChannel 0: yes.\n\nChannel 1: they should be all okay to put their invoices through to us,\n\nChannel 0: Okay.\n\nChannel 1: and we should be able to process the invoices for you.\n\nChannel 0: Alright. I'll just give the new company a call to just give them heads up that they can send the invoices back, and then I get paid for it. Right?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Alright. Cool.\n\nChannel 1: They'll\n\nChannel 0: So\n\nChannel 1: get\n\nChannel 0: it's all\n\nChannel 1: paid\n\nChannel 0: LinkedIn.\n\nChannel 1: for that.\n\nChannel 0: Okay. Thanks for that. Thanks for your help. Okay.\n\nChannel 1: That that's\n\nChannel 0: Okay.\n\nChannel 1: no\n\nChannel 0: Thank\n\nChannel 1: problems.\n\nChannel 0: you.\n\nChannel 1: I will make you active on the account as well\n\nChannel 0: Okay.\n\nChannel 1: as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal. Also, just letting you know that we Lily, I do you want me to make Lily active as well\n\nChannel 0: Yeah. That's fine.\n\nChannel 1: as\n\nChannel 0: I didn't\n\nChannel 1: a\n\nChannel 0: go\n\nChannel 1: secondary?\n\nChannel 0: to detail.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It should be fine. Okay.\n\nChannel 1: Okay. We\n\nChannel 0: Okay.\n\nChannel 1: do have the details on first. Perfect. So I should be able to action that for you now. But if you need any other assistance, feel free to reach out\n\nChannel 0: Alright.\n\nChannel 1: to us.\n\nChannel 0: Okay.\n\nChannel 1: I will send you an email, like, a confirmation in the next two to three minutes.\n\nChannel 0: Okay.\n\nChannel 1: Okay?\n\nChannel 0: Take your time. Thank you. Thank you. Bye.\n\nChannel 1: Perfect. Thank you so much for your time. Take care. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MyIntegra.","start":0.39999998,"end":2.5,"sentiment":"positive","sentiment_score":0.44563715372766766},{"text":"We are here to help make your NDIS journey easier.","start":3.04,"end":6.18,"sentiment":"positive","sentiment_score":0.603185510635376},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1.","start":6.48,"end":12.9,"sentiment":"neutral","sentiment_score":0.15683780941698286},{"text":"If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2.","start":13.105,"end":21.365,"sentiment":"neutral","sentiment_score":0.060096191809229225},{"text":"For all other inquiries, stay on the line, and we'll put you through to our customer service team.","start":21.585,"end":26.564999,"sentiment":"neutral","sentiment_score":0.08869519146780173}],"sentiment":"neutral","sentiment_score":0.19675160013139248,"channel":1,"num_words":76,"start":0.39999998,"end":26.564999},{"sentences":[{"text":"Hello,","start":26.64,"end":27.14,"sentiment":"neutral","sentiment_score":0.06717999279499054}],"sentiment":"neutral","sentiment_score":0.06717999279499054,"channel":1,"num_words":1,"start":26.64,"end":27.14},{"sentences":[{"text":"It's not my achievements.","start":27.375,"end":28.515,"sentiment":"neutral","sentiment_score":-0.020567803643643856},{"text":"It belongs to everyone, the team, the ally, and the people.","start":29.699999,"end":32.52,"sentiment":"neutral","sentiment_score":0.028172122145240956}],"sentiment":"neutral","sentiment_score":0.01517480860153834,"channel":0,"num_words":15,"start":27.375,"end":32.52},{"sentences":[{"text":"and thank you for calling MyIntegra.","start":32.64,"end":34.42,"sentiment":"positive","sentiment_score":0.37828320264816284},{"text":"We are here to help make your NDIS journey easier.","start":34.879997,"end":38.1,"sentiment":"positive","sentiment_score":0.4561715364456177},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1.","start":38.32,"end":45.005,"sentiment":"neutral","sentiment_score":0.057793533636464015},{"text":"If you if you are a participant or a nominee, please press 1.","start":45.005,"end":49.345,"sentiment":"neutral","sentiment_score":0.0070782987257609},{"text":"If you are a provider, please press 2.","start":49.725002,"end":52.385002,"sentiment":"neutral","sentiment_score":-0.00181559135671705}],"sentiment":"neutral","sentiment_score":0.14453075160695747,"channel":1,"num_words":55,"start":32.64,"end":52.385002},{"sentences":[{"text":"If you are a support coordinator, please press 3.","start":52.765,"end":55.905,"sentiment":"neutral","sentiment_score":-0.0010924779603050814},{"text":"If you would This call may be monitored or recorded for quality and coaching purposes.","start":56.16,"end":63.3,"sentiment":"neutral","sentiment_score":-0.020511915224293867},{"text":"If you do not wish for your call to be recorded, please notify your customer service representative.","start":63.6,"end":68.899994,"sentiment":"neutral","sentiment_score":-0.08417875516940565},{"text":"Please hold for the next available customer service representative.","start":69.885,"end":73.265,"sentiment":"neutral","sentiment_score":-0.09426077372497982},{"text":"You are the next caller in the queue.","start":74.604996,"end":76.945,"sentiment":"neutral","sentiment_score":-0.0027138018049299717}],"sentiment":"neutral","sentiment_score":-0.04514840079053979,"channel":1,"num_words":58,"start":52.765,"end":76.945},{"sentences":[{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start":95.29,"end":100.655,"sentiment":"neutral","sentiment_score":0.2890538138647874},{"text":"You can access it on any device at any time to track your spend Good morning.","start":100.875,"end":108.314995,"sentiment":"neutral","sentiment_score":0.1880372199229896},{"text":"My Integra plan manager.","start":108.314995,"end":109.755,"sentiment":"neutral","sentiment_score":0.2075306884944439},{"text":"Chantelle speaking.","start":109.755,"end":110.715,"sentiment":"neutral","sentiment_score":0.12966620177030563},{"text":"How can I help you today?","start":110.715,"end":112.015,"sentiment":"neutral","sentiment_score":0.16872256994247437}],"sentiment":"neutral","sentiment_score":0.2144757965579629,"channel":1,"num_words":40,"start":95.29,"end":112.015},{"sentences":[{"text":"Hi.","start":112.41,"end":112.65,"sentiment":"neutral","sentiment_score":0.08831915259361267},{"text":"How are you, 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name?","start":133.235,"end":136.615,"sentiment":"neutral","sentiment_score":0.015981819273697004}],"sentiment":"neutral","sentiment_score":0.015981819273697004,"channel":1,"num_words":9,"start":133.235,"end":136.615},{"sentences":[{"text":"So it's Austin Newman, n g u y e n, is his name.","start":136.725,"end":143.15999,"sentiment":"neutral","sentiment_score":0.022351424639614727}],"sentiment":"neutral","sentiment_score":0.022351424639614727,"channel":0,"num_words":13,"start":136.725,"end":143.15999},{"sentences":[{"text":"Wonderful.","start":144.75,"end":145.25,"sentiment":"neutral","sentiment_score":0.2535082697868347},{"text":"And can I please also confirm Austin's date of birth and address?","start":145.47,"end":150.21,"sentiment":"neutral","sentiment_score":0.042343996465206146}],"sentiment":"neutral","sentiment_score":0.05858740210533142,"channel":1,"num_words":13,"start":144.75,"end":150.21},{"sentences":[{"text":"March 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Nope.","start":895.36505,"end":896.585,"sentiment":"neutral","sentiment_score":-0.17911101877689362},{"text":"Nope.","start":896.80505,"end":897.30505,"sentiment":"neutral","sentiment_score":-0.2160089910030365},{"text":"Maybe it takes a while?","start":897.765,"end":899.065,"sentiment":"neutral","sentiment_score":-0.20966280698776246}],"sentiment":"neutral","sentiment_score":-0.2028181329369545,"channel":0,"num_words":8,"start":895.36505,"end":899.065},{"sentences":[{"text":"What I can do is let's do the service agreement first.","start":900.22,"end":902.7,"sentiment":"neutral","sentiment_score":0.022400500422174282},{"text":"Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you 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I'll just quickly pop you on a short hold.","start":913.58167,"end":916.515,"sentiment":"neutral","sentiment_score":0.08003375455737113},{"text":"Let me play that recording for you on the phone.","start":916.515,"end":918.435,"sentiment":"neutral","sentiment_score":0.07816983759403229},{"text":"Okay?","start":918.435,"end":918.935,"sentiment":"neutral","sentiment_score":0.062040794640779495}],"sentiment":"neutral","sentiment_score":0.07743180492384867,"channel":1,"num_words":22,"start":913.05725,"end":918.935},{"sentences":[{"text":"Yep.","start":919.21,"end":919.71,"sentiment":"neutral","sentiment_score":0.05966384336352348}],"sentiment":"neutral","sentiment_score":0.05966384336352348,"channel":0,"num_words":1,"start":919.21,"end":919.71},{"sentences":[{"text":"Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any 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we will discuss this further with you.","start":1208.8099,"end":1216.025,"sentiment":"neutral","sentiment_score":-0.15903424024581908},{"text":"Hi, Sean.","start":1223.2051,"end":1223.685,"sentiment":"neutral","sentiment_score":0.03043620754033327},{"text":"Do you agree to","start":1223.685,"end":1224.3251,"sentiment":"neutral","sentiment_score":0.029171756468713284}],"sentiment":"neutral","sentiment_score":-0.05024343377656557,"channel":1,"num_words":44,"start":1201.77,"end":1224.3251},{"sentences":[{"text":"Yes.","start":1224.2749,"end":1224.7749,"sentiment":"neutral","sentiment_score":0.04091837257146835}],"sentiment":"neutral","sentiment_score":0.04091837257146835,"channel":0,"num_words":1,"start":1224.2749,"end":1224.7749},{"sentences":[{"text":"the service 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good.","start":1236.92,"end":1237.32,"sentiment":"neutral","sentiment_score":0.328583300113678},{"text":"I've put that on file that the service agreement is completed.","start":1237.32,"end":1239.9,"sentiment":"neutral","sentiment_score":0.18005714497782968},{"text":"Now just checking, have you received anything at all?","start":1240.3049,"end":1242.965,"sentiment":"neutral","sentiment_score":-0.026551375579502847}],"sentiment":"neutral","sentiment_score":0.10903785521672531,"channel":1,"num_words":22,"start":1236.92,"end":1242.965},{"sentences":[{"text":"Don't think so.","start":1245.055,"end":1245.6951,"sentiment":"neutral","sentiment_score":-0.1294024387995402},{"text":"I'm gonna log in again.","start":1245.6951,"end":1246.995,"sentiment":"neutral","sentiment_score":-0.0810918502509594},{"text":"Let me I'll log out.","start":1249.055,"end":1251.3151,"sentiment":"neutral","sentiment_score":-0.052383039891719815},{"text":"Sign out 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or ask us for more information.","start":1775.375,"end":1778.1951,"sentiment":"neutral","sentiment_score":0.1340068206191063},{"text":"Hi, Sean.","start":1800.0449,"end":1800.525,"sentiment":"neutral","sentiment_score":0.04282237030565739},{"text":"Are you 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will make you active on the account as well","start":2423.1401,"end":2425.335,"sentiment":"neutral","sentiment_score":0.13270375952124597}],"sentiment":"neutral","sentiment_score":0.13270375952124597,"channel":1,"num_words":10,"start":2423.1401,"end":2425.335},{"sentences":[{"text":"Okay.","start":2425.3,"end":2425.8,"sentiment":"neutral","sentiment_score":0.10746347904205322}],"sentiment":"neutral","sentiment_score":0.10746347904205322,"channel":0,"num_words":1,"start":2425.3,"end":2425.8},{"sentences":[{"text":"as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal.","start":2425.895,"end":2432.635,"sentiment":"neutral","sentiment_score":0.16714156538248062},{"text":"Also, just letting you know that we Lily, I do you want me to make Lily active as 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didn't","start":2439.595,"end":2439.915,"sentiment":"neutral","sentiment_score":0.023860258981585503}],"sentiment":"neutral","sentiment_score":0.023860258981585503,"channel":0,"num_words":2,"start":2439.595,"end":2439.915},{"sentences":[{"text":"a","start":2439.83,"end":2439.99,"sentiment":"neutral","sentiment_score":0.008281690999865532}],"sentiment":"neutral","sentiment_score":0.008281690999865532,"channel":1,"num_words":1,"start":2439.83,"end":2439.99},{"sentences":[{"text":"go","start":2439.915,"end":2440.075,"sentiment":"neutral","sentiment_score":0.015782132744789124}],"sentiment":"neutral","sentiment_score":0.015782132744789124,"channel":0,"num_words":1,"start":2439.915,"end":2440.075},{"sentences":[{"text":"secondary?","start":2439.99,"end":2440.49,"sentiment":"neutral","sentiment_score":0.018947184085845947}],"sentiment":"neutral","sentiment_score":0.018947184085845947,"channel":1,"num_words":1,"start":2439.99,"end":2440.49},{"sentences":[{"text":"to detail.","start":2440.075,"end":2440.715,"sentiment":"neutral","sentiment_score":0.030403359793126583}],"sentiment":"neutral","sentiment_score":0.030403359793126583,"channel":0,"num_words":2,"start":2440.075,"end":2440.715},{"sentences":[{"text":"Yeah.","start":2440.55,"end":2441.05,"sentiment":"neutral","sentiment_score":0.07972037047147751}],"sentiment":"neutral","sentiment_score":0.07972037047147751,"channel":1,"num_words":1,"start":2440.55,"end":2441.05},{"sentences":[{"text":"Yeah.","start":2440.715,"end":2440.875,"sentiment":"neutral","sentiment_score":0.10320498049259186},{"text":"It should be fine.","start":2440.875,"end":2441.595,"sentiment":"neutral","sentiment_score":0.1572828758507967},{"text":"Okay.","start":2441.595,"end":2442.095,"sentiment":"neutral","sentiment_score":0.05900879949331283}],"sentiment":"neutral","sentiment_score":0.13189088056484857,"channel":0,"num_words":6,"start":2440.715,"end":2442.095},{"sentences":[{"text":"Okay.","start":2441.6702,"end":2442.1702,"sentiment":"neutral","sentiment_score":0.041313424706459045},{"text":"We","start":2442.55,"end":2442.79,"sentiment":"neutral","sentiment_score":0.023996790871024132}],"sentiment":"neutral","sentiment_score":0.03265510778874159,"channel":1,"num_words":2,"start":2441.6702,"end":2442.79},{"sentences":[{"text":"Okay.","start":2442.555,"end":2443.055,"sentiment":"neutral","sentiment_score":0.020902281627058983}],"sentiment":"neutral","sentiment_score":0.020902281627058983,"channel":0,"num_words":1,"start":2442.555,"end":2443.055},{"sentences":[{"text":"do have the details on first.","start":2442.79,"end":2444.4102,"sentiment":"neutral","sentiment_score":0.13271945777038732},{"text":"Perfect.","start":2444.79,"end":2445.11,"sentiment":"positive","sentiment_score":0.7234848141670227},{"text":"So I should be able to action that for you now.","start":2445.11,"end":2447.6702,"sentiment":"positive","sentiment_score":0.46484300765124237},{"text":"But if you need any other assistance, feel free to reach out","start":2447.6702,"end":2450.71,"sentiment":"neutral","sentiment_score":0.09745168033987284}],"sentiment":"neutral","sentiment_score":0.26008316030104955,"channel":1,"num_words":30,"start":2442.79,"end":2450.71},{"sentences":[{"text":"Alright.","start":2450.55,"end":2451.05,"sentiment":"neutral","sentiment_score":0.10977055877447128}],"sentiment":"neutral","sentiment_score":0.10977055877447128,"channel":0,"num_words":1,"start":2450.55,"end":2451.05},{"sentences":[{"text":"to us.","start":2450.71,"end":2451.315,"sentiment":"neutral","sentiment_score":0.1471502035856247}],"sentiment":"neutral","sentiment_score":0.1471502035856247,"channel":1,"num_words":2,"start":2450.71,"end":2451.315},{"sentences":[{"text":"Okay.","start":2451.27,"end":2451.77,"sentiment":"neutral","sentiment_score":0.1470925211906433}],"sentiment":"neutral","sentiment_score":0.1470925211906433,"channel":0,"num_words":1,"start":2451.27,"end":2451.77},{"sentences":[{"text":"I will send you an email, like, a confirmation in the next two to three minutes.","start":2451.395,"end":2455.395,"sentiment":"neutral","sentiment_score":0.1609967239201069}],"sentiment":"neutral","sentiment_score":0.1609967239201069,"channel":1,"num_words":16,"start":2451.395,"end":2455.395},{"sentences":[{"text":"Okay.","start":2455.27,"end":2455.6702,"sentiment":"neutral","sentiment_score":0.10040342807769775}],"sentiment":"neutral","sentiment_score":0.10040342807769775,"channel":0,"num_words":1,"start":2455.27,"end":2455.6702},{"sentences":[{"text":"Okay?","start":2455.395,"end":2455.895,"sentiment":"neutral","sentiment_score":0.08572171628475189}],"sentiment":"neutral","sentiment_score":0.08572171628475189,"channel":1,"num_words":1,"start":2455.395,"end":2455.895},{"sentences":[{"text":"Take your time.","start":2455.6702,"end":2456.23,"sentiment":"neutral","sentiment_score":0.2211998552083969},{"text":"Thank you.","start":2456.23,"end":2456.71,"sentiment":"positive","sentiment_score":0.6856484115123749},{"text":"Thank you.","start":2456.71,"end":2457.11,"sentiment":"positive","sentiment_score":0.6802504658699036},{"text":"Bye.","start":2457.11,"end":2457.61,"sentiment":"positive","sentiment_score":0.4358542561531067}],"sentiment":"positive","sentiment_score":0.4789064470678568,"channel":0,"num_words":8,"start":2455.6702,"end":2457.61},{"sentences":[{"text":"Perfect.","start":2457.315,"end":2457.7148,"sentiment":"positive","sentiment_score":0.7352390289306641},{"text":"Thank you so much for your time.","start":2457.7148,"end":2459.075,"sentiment":"positive","sentiment_score":0.8281681963375637},{"text":"Take care.","start":2459.075,"end":2459.555,"sentiment":"positive","sentiment_score":0.6822857558727264},{"text":"Thanks.","start":2459.555,"end":2459.9548,"sentiment":"positive","sentiment_score":0.6847530603408813},{"text":"Bye bye.","start":2459.9548,"end":2460.6948,"sentiment":"neutral","sentiment_score":0.08992363512516022}],"sentiment":"positive","sentiment_score":0.6739683265869434,"channel":1,"num_words":13,"start":2457.315,"end":2460.6948}]},"summary":{"result":"success","short":"The customer contacts MyIntegra to reinstate their inactive NDIS plan and is directed to customer service. The agent explains that reinstatement requires a service agreement and provides a link to manage their NDIS plan. The customer is directed to MyInpe for further assistance and is instructed to sign and confirm their privacy policy. The agent emphasizes the benefits of managing NDIS funds and offers assistance with invoicing. The customer is instructed to update their plan manager and the new one should be able to handle invoices."},"intents":{"segments":[{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spend Good morning.","start_word":205,"end_word":232,"intents":[{"intent":"Help with ndi access","confidence_score":0.00065787934},{"intent":"Set up access to myintegra portal","confidence_score":1.950378e-7}]},{"text":"So it's I go as Sean Nguyen or it'll be 10 from Nguyen on file. Thank you.","start_word":400,"end_word":416,"intents":[{"intent":"Provide information","confidence_score":0.0036130692}]},{"text":"may I just confirm the email address that we have on file for your GoforNguyense9@Gmail.com. self?","start_word":419,"end_word":434,"intents":[{"intent":"Confirm address","confidence_score":0.029946452}]},{"text":"So it does look like the account is inactive. Yep.","start_word":446,"end_word":455,"intents":[{"intent":"Look at account","confidence_score":0.00040964969},{"intent":"Verify account status","confidence_score":0.026500503}]},{"text":"So you guys would like to come back on board with us? 100%. Yeah.","start_word":607,"end_word":620,"intents":[{"intent":"Request call back","confidence_score":0.09706468}]},{"text":"I just have to pop you over to our specialist team, and they can certainly assist you with that. Okay.","start_word":637,"end_word":656,"intents":[{"intent":"Request assistance","confidence_score":0.00046947724}]},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start_word":721,"end_word":744,"intents":[{"intent":"Track spending","confidence_score":0.0057611726},{"intent":"Access portal","confidence_score":0.40694913}]},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers.","start_word":721,"end_word":776,"intents":[{"intent":"Help with ndi plan management","confidence_score":0.002146865}]},{"text":"Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services. Is that correct? Yeah.","start_word":953,"end_word":973,"intents":[{"intent":"Enroll antony reenrollment","confidence_score":0.0010300386}]},{"text":"okay.","start_word":1047,"end_word":1047,"intents":[{"intent":"Provide service agreement","confidence_score":0.017257232}]},{"text":"let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager. So once that's done, we should be able to start processing invoices straight away. Okay. Cool.","start_word":1104,"end_word":1142,"intents":[{"intent":"Assist plan managers with ndis","confidence_score":0.000007158139}]},{"text":"And redirecting. I'm in. View my budget. Okay.","start_word":1599,"end_word":1606,"intents":[{"intent":"Redirect request","confidence_score":0.01077004}]},{"text":"Check on the notifications or somewhere if you received a new relationship request. Okay.","start_word":1721,"end_word":1734,"intents":[{"intent":"Check notifications","confidence_score":0.5786069}]},{"text":"What I can do is let's do the service agreement first. Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive Alright. anything.","start_word":1797,"end_word":1839,"intents":[{"intent":"Provide service agreement","confidence_score":0.008190624}]},{"text":"My Integra would consider a serious breach by the customer to include, but not be limited to, continued deliberate misuse of NDIS funds, providing false information, refusal to engage with My Integra to resolve issues, and abuse or harassment of our staff.","start_word":2100,"end_word":2141,"intents":[{"intent":"Inform about breaches","confidence_score":0.0071146917}]},{"text":"If we are required by law to disclose any information, we will advise you of this. We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version.","start_word":2493,"end_word":2531,"intents":[{"intent":"Educate about service agreement","confidence_score":0.0023930925}]},{"text":"In case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever. But we can just at least give it a go. Okay?","start_word":2842,"end_word":2878,"intents":[{"intent":"Reach ndis","confidence_score":0.0012755267}]},{"text":"I'll just send everything down. I'll work in the background. Sorry.","start_word":2942,"end_word":2952,"intents":[{"intent":"Send everything down","confidence_score":0.033598725}]},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention NDIS providers.","start_word":2981,"end_word":3048,"intents":[{"intent":"Provide plans","confidence_score":0.000087203116},{"intent":"Manage ndis funds","confidence_score":0.053562906}]},{"text":"And when would you like the endorsement to start from? Today or the start of the plan?","start_word":3557,"end_word":3573,"intents":[{"intent":"Confirm endorsement date","confidence_score":0.06971759}]},{"text":"Well, to start up a plan because he's already got services that have pending invoices that need to be paid. Sure. Okay.","start_word":3574,"end_word":3595,"intents":[{"intent":"Start plan","confidence_score":0.08611549}]},{"text":"I'm just gonna check the existing relationships if there's a oh, okay.","start_word":3632,"end_word":3643,"intents":[{"intent":"Check existing relationships","confidence_score":0.1471099}]},{"text":"That's I should fine. be able to come back to you with the receipt number. Okay.","start_word":3683,"end_word":3698,"intents":[{"intent":"Receive receipt number","confidence_score":0.025429077}]},{"text":"Any issues, you can call back on this number. Okay. Just one sec.","start_word":3886,"end_word":3898,"intents":[{"intent":"Request callback","confidence_score":0.0023758532}]},{"text":"So I can explain that to you. Thank you so much, Steve, and I can just take it from you. Thank you.","start_word":3963,"end_word":3984,"intents":[{"intent":"Confirm understanding","confidence_score":0.08558838}]},{"text":"Thank you so much, Steve, and I can just take it from you. Thank you.","start_word":3970,"end_word":3984,"intents":[{"intent":"Express gratitude","confidence_score":0.015710795}]},{"text":"as I didn't a go secondary? to detail. Yeah. Yeah. It should be fine. Okay. Okay. We Okay.","start_word":4217,"end_word":4234,"intents":[{"intent":"End conversation","confidence_score":0.015940053}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling MyIntegra. We are here to help make your NDIS journey easier.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5297505259513855},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1. If you have support coordination in your NDIS budget and would like to speak to our specialist support coordinator team, please press 2. For all other inquiries, stay on the line, and we'll put you through to our customer service team. Hello, It's not my achievements. It belongs to everyone, the team, the ally, and the people.","start_word":17,"end_word":91,"sentiment":"neutral","sentiment_score":0.07589862495660782},{"text":"and thank you for calling MyIntegra. We are here to help make your NDIS journey easier.","start_word":92,"end_word":107,"sentiment":"positive","sentiment_score":0.4221782386302948},{"text":"If you have questions about our plan management service or need help with invoice payments, please press 1. If you if you are a participant or a nominee, please press 1. If you are a provider, please press 2. If you are a support coordinator, please press 3. If you would This call may be monitored or recorded for quality and coaching purposes. If you do not wish for your call to be recorded, please notify your customer service representative. Please hold for the next available customer service representative. You are the next caller in the queue. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spend Good morning. My Integra plan manager. Chantelle speaking. How can I help you today? Hi. How are you, sir? I'm good. Thank you. How are you? Good. Thanks. I think my son's NDIS account has been disabled because it's been inactive for a while while we're waiting for the update from NDIS themselves to just sort of reinstate its funds. Okay. Let's have a look for you. Yep. Can I just confirm their first and last name? So it's Austin Newman, n g u y e n, is his name. Wonderful. And can I please also confirm Austin's date of birth and address? March 19. No. Sorry. Sorry. March 26, I think, to 2019, And address? which could either be it's gonna be at 2 Hooker Avenue. It's either gonna be Unit 1 or Unit 2. Yes. So we've got Unit 1, Number Yeah. 2 That's Hooker fine. Avenue. Yeah. Is That's that correct? fine. Yeah. That's fine.","start_word":108,"end_word":388,"sentiment":"neutral","sentiment_score":0.02294601123528124},{"text":"Perfect.","start_word":389,"end_word":389,"sentiment":"positive","sentiment_score":0.5400636196136475},{"text":"And may I ask who I'm speaking with? The dad. So it's I go as Sean Nguyen or it'll be 10 from Nguyen on file.","start_word":390,"end_word":414,"sentiment":"neutral","sentiment_score":0.05803220346570015},{"text":"Thank you.","start_word":415,"end_word":416,"sentiment":"positive","sentiment_score":0.4076143205165863},{"text":"And Yep. may I just confirm the email address that we have on file for your GoforNguyense9@Gmail.com. self? Wonderful. Okay. So let's have a look. Yep. Yes. Okay. Yes. So it does look like the account is inactive. Yep. And so have you guys has the are you now plan managed again? Or Yes. We're plan managed. We've got approval from NDIS themselves. We're there's there's funding in there. However, what's happened is my ex wife has changed his speech therapist to another another company that that provides it, and they've been trying to invoice my Integra so that they can get paid. But because but because his his account's inactive, sort of no one's responding to that or they're not getting paid. So I'm trying to follow-up to unlock his account, show you that there's funding there, and then you guys can go ahead and manage that on on his behalf. Wonderful. Okay. Yes. So the so yes. So the reason that we haven't been processing them Yep. is because we had, yeah, had moved you to inactive because we weren't plan managing anymore at that Mhmm. stage. Excellent. So you guys would like to come back on board with us? 100%. Yeah. Just to make life easy, so I don't have to change plant manager. Yeah.","start_word":417,"end_word":634,"sentiment":"neutral","sentiment_score":-0.001554623246192932},{"text":"Perfect. Alright. I just have to pop you over to our specialist team, and they can certainly assist you with that.","start_word":635,"end_word":655,"sentiment":"positive","sentiment_score":0.3780314028263092},{"text":"Okay. It should only take me a moment to get them. And and you said so your preferred name is Sean. Yep. Is Yeah. that correct? That's fine. Yeah. You can call me Sean. Yep. Okay. I'll just get somebody on the line. I won't be too long.","start_word":656,"end_word":703,"sentiment":"neutral","sentiment_score":0.11352179199457169},{"text":"Thank you. Thank you. With the MyIntegra portal, managing your NDIS funds becomes so much simpler.","start_word":704,"end_word":719,"sentiment":"positive","sentiment_score":0.3944408595561981},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start_word":720,"end_word":743,"sentiment":"neutral","sentiment_score":0.2380427122116089},{"text":"Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal.","start_word":744,"end_word":763,"sentiment":"positive","sentiment_score":0.42203348875045776},{"text":"Log in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices.","start_word":764,"end_word":800,"sentiment":"neutral","sentiment_score":0.1458587497472763},{"text":"It's quick and efficient.","start_word":801,"end_word":804,"sentiment":"positive","sentiment_score":0.39910733699798584},{"text":"If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult.","start_word":805,"end_word":828,"sentiment":"neutral","sentiment_score":0.22272318601608276},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS fund becomes so much simpler.","start_word":829,"end_word":876,"sentiment":"positive","sentiment_score":0.44183170795440674},{"text":"You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Hi, Sean.","start_word":877,"end_word":902,"sentiment":"neutral","sentiment_score":0.1850295513868332},{"text":"Thank you so much for holding. Yep. That's fine. I have Sid on the line, and they will be able to assist you further today.","start_word":903,"end_word":927,"sentiment":"positive","sentiment_score":0.3625734746456146},{"text":"Okay. Thanks. Yep. Thank You're you.","start_word":928,"end_word":933,"sentiment":"neutral","sentiment_score":0.2677024304866791},{"text":"welcome. Thank you.","start_word":934,"end_word":936,"sentiment":"positive","sentiment_score":0.34553149342536926},{"text":"Thank you. Hi, Sean. How are you? Hi. How are you? I'm doing alright.","start_word":937,"end_word":950,"sentiment":"neutral","sentiment_score":0.15578621625900269},{"text":"That's good.","start_word":951,"end_word":952,"sentiment":"positive","sentiment_score":0.4306700825691223},{"text":"Now I believe you are looking to enroll Austin reenroll Austin with us for plan management services. Is that correct? Yeah. So he's already got a new speech therapist. I've got the details, and they've been trying to invoice you guys. But his Yes. account, I believe, is inactive. So we need to reinstate his account. We've got funding again from NDIS. Do you have that information already, or do you need to So, basically, what we will need to do as a reenrollment process is I'll do a quick service agreement with you. okay. Cool. After that, you'll just have to listen to it. It's about four to five minutes long and agree at the end to complete Okay. it. After that, your new plan is on the new system, I believe, with the NDIS. It's called PACE. So we will have to be I mean, we'll have to Okay. let the NDIS know that you are choosing MyIntegra for your new plan, and they'll have to list us as your plan manager. So once that's done, we should be able to start processing invoices straight away. Okay. Cool. So you've already got Yeah. the confirmation from NDIS that there's funding there. Right? We don't have that because we are not listed as a plan manager. We Oh. will only be able to see that once you list us as your plan manager first then. Oh, okay. So, yeah, okay. So I just listened to this disclaimer. We're good to go? Yes. We can do that first. Just checking, is your MyGov linked to your NDIS portal? I'm not sure. I don't think so. Your MyGov is not linked to your NDIS portal? I only sent a link, Well, I can check now. What happens is because in case if your MyGov is linked to your NDIS portal, then I can put in a request through, and you should be able to accept that request straight away. Like Oh, that, you don't have to call the NDIS to complete the endorsement. okay. I can Let complete it via me the portal. okay. Let me just try to link it now. I'm just trying to log Sure. in. That's not a problem. Yes. We are not linked yet, so we definitely need to be linked. Give me Alright. one second. One second. Okay. Just Yeah. kinda Sure. kinda log in and see what happens. Alright. I've got authenticate. One sec. Yeah. All good. What's this code? K. I'm in. And let's see what's linked. Now I've got Centrelink, ATO Medicare, and my health records. So I need to link NDIS. Okay. Yeah. So For how how do we link? Let's see. Do we add link services? Let's see if we can try that, and then let's add another one. N d I s. N d I yeah. Okay. Link. Yep. Try and link it now. often. Yeah. See if it works. If Let's just it if see it if does it not works. Okay. Let's Yep. agree. Hold on. Continue and agree. Continue and agree. Oh, the NDIS number, would that be I believe Austin's Austin Fundy number? IS number. Yeah. Okay. One second. Austin, n d I s. I'm just trying to find a way to get it. One second. Yeah. Okay. Plan approval. Here we go. Could be from here. Yes. I have a participant NDIS number. Let's copy that. Family name. Yep. Try that. And date of birth. I'll put his date of birth, I guess. Twenty six zero three twenty nineteen. Let's see if it works. Yep. Alright.","start_word":953,"end_word":1554,"sentiment":"neutral","sentiment_score":0.05505223219836768},{"text":"We've got progress.","start_word":1555,"end_word":1557,"sentiment":"positive","sentiment_score":0.40378421545028687},{"text":"Let's send the code to my phone SMS.","start_word":1558,"end_word":1565,"sentiment":"neutral","sentiment_score":0.3059988021850586},{"text":"I think it's working.","start_word":1566,"end_word":1569,"sentiment":"positive","sentiment_score":0.362186998128891},{"text":"I'm just waiting for the Yeah. the code to come. Oh, it's linked to my ex's number. Okay. Okay. That's fine. She sent me the code. Okay.","start_word":1570,"end_word":1596,"sentiment":"neutral","sentiment_score":0.10628923773765564},{"text":"Good.","start_word":1597,"end_word":1597,"sentiment":"positive","sentiment_score":0.3908458948135376},{"text":"Continue. And redirecting. I'm in. View my budget. Okay. I believe you are able to see it now. Do you Yep. want I'm in. me to try and put in a request through? Let's see if you received that. Okay. Please do. Give me one second here. One minute Do I go back to my goals? Give me one second. I'm just trying Okay. to put in a request through. Let me check if you receive it. Sometimes you get it. Sometimes you don't. So it's kind of it's I'm not too sure whether you'll Yeah. receive it because you've just linked it to your MyGov, but we can definitely give that a go. Okay. I've put in a request through. Yep. Okay. Check on the notifications or somewhere if you received a new relationship request. Okay. Notifications. Under my gov or under the NDIS? So through myGov, you'll have to click go to NDIS. Oh, you have to go into NDIS. Okay. Yep. Yeah. I'm there. Yep. And nothing yet. Nothing under relationships or nothing under Nothing under relationship. Nothing under notification? plan. Notifications or anything? Notifications. Nothing yet? Nope. Maybe Nope. Nope. Maybe it takes a while? What I can do is let's do the service agreement first. Meanwhile, you can just sign out your I mean, sign out your myGov and then sign back in your myGov and then click on NDIS to see if you receive Alright. anything. Okay. Alright? Meanwhile, I'll just quickly pop you on a short hold. Let me play that recording for you on the phone. Okay? Yep. Also, if if it was linked for your part I mean, for your ex, could you also ask them and see if they have received any notification? Yeah. Could be. Could be to her side. Yeah. Could be. Yeah. I don't have access Ah, okay. No. That's all good. Then what I'll do is I'll pop you on a short hold. Let us do the service agreement first. Okay? to Perfect. Won't be long. that. This is a simplified version of our service agreement, which sets out some of our key terms to enroll for plan management. This agreement is between MyIntegra and you, the customer. This means the participant in the NDIS, any NDIA appointed nominees, or someone else you may appoint to help you with our services. We will confirm your NDIS plan details via the NDIS portal, and we'll provide our services in line with those details recorded. The service agreement will operate for the duration of time MyIntegra provides plan management services to you and may span multiple years or NDIS plans. It will only end where either you or MyIntegra provides the other party with thirty days notice in writing. MyIntegra will not withdraw our services over a matter of dignity of risk related to the decisions of participants. In the event of a serious breach of the service agreement by either party, the termination notice period will be waived.","start_word":1598,"end_word":2098,"sentiment":"neutral","sentiment_score":0.03407253579286758},{"text":"My Integra would consider a serious breach by the customer to include, but not be limited to, continued deliberate misuse of NDIS funds, providing false information, refusal to engage with My Integra to resolve issues, and abuse or harassment of our staff.","start_word":2099,"end_word":2140,"sentiment":"negative","sentiment_score":-0.7403464317321777},{"text":"MyIntegra agrees to provide plan management services, which includes processing payments of provider invoices and reimbursement claims on your behalf, tracking expenditure against your budget and providing monthly summary reports, providing an online portal app for your use, providing access to a contact center to address your questions, feedback, or complaints. You agree to inform us immediately if your NDIS plan is suspended, changed, or you stop being a participant in the NDIS. Verify with us the availability of funds in your NDIS budget before receiving any support. Approve or reject provider invoices in accordance with the methods and time frames published on our website. Only purchase supports that the NDIA define as reasonable and necessary. Our privacy policy explains how MyIntegra works to protect your personal information, which may include information that is considered health information under the relevant state or territory's legislation, such as records relating to your disability. We need to collect your information so that we can contact you and provide you with support and services. MyIntegra may collect and retain your personal information that you share with us, such as name, date of birth, residential address, and reports and assessments in the form of electronic information in emails, audio from phone calls, and letters or reports submitted to us on paper. MyIntegra wishes to make privacy and a participant's rights transparent and accessible. An easy read version of our privacy policy is available if you would prefer with a link to the document included in our welcome letter. We will endeavor to ensure you clearly agree to what information is being collected by MyIntegra and for what purpose. For this reason, we suggest you ask the MyIntegra customer service team at any time if you have any queries about how our privacy policy operates or how your personal information is being collected, used, and or shared by MyIntegra.","start_word":2141,"end_word":2453,"sentiment":"neutral","sentiment_score":-0.019809557124972343},{"text":"MyIntegra may be required by law to share your collected and retained information with a third party in some special circumstances such as, but not limited to, where there may be a risk of harm to the participant.","start_word":2454,"end_word":2491,"sentiment":"negative","sentiment_score":-0.39962562918663025},{"text":"If we are required by law to disclose any information, we will advise you of this. We will send you a welcome letter, which will include a written copy of our full service agreement and an easy read version. If you have any questions or concerns or do not agree with any terms in the full service agreement, please don't hesitate to contact us on 180696347. To agree to these terms and to confirm your understanding of our privacy policy, please state I agree. If you do not agree or have additional questions, please say no, and we will discuss this further with you. Hi, Sean. Do you agree to Yes. the service agreement? Yes. I agree to that.","start_word":2492,"end_word":2610,"sentiment":"neutral","sentiment_score":0.007249415386468172},{"text":"Perfect. Thank you so much.","start_word":2611,"end_word":2615,"sentiment":"positive","sentiment_score":0.7524316906929016},{"text":"Okay. Give me one second. Yeah. All good. I've put that on file that the service agreement is completed. Now just checking, have you received anything at all? Don't think so. I'm gonna log in again. Let me I'll log out. Sign out properly. Hold on. Yeah. Sure. And I'll re sign in. K. Just waiting for SMS. Okay. Alright. I'm in NDIS. Yep. There's no notification. There is no mail. There's no relationship. Okay. That's fine. I think you haven't received that. So in that situation, we can call the NDIS, and you'll just have to consent for My Integra to be your plan manager. Okay? Yep. That's fine. We've already done that part, haven't we? So, basically, you have agreed to the service agreement with with MyIntegra. But with the NDIS, you need to link them link link us as your plan manager, and Yep. that would not be done without your consent. Yeah. So how do I get how do I get that opportunity to link Yeah. So we'll have to call the NDIS together. it? I Okay. can call them for you right now. Yeah. Sometimes Let's do it. some of the agents won't do it like that. I don't know. I had an experience last last time where they were like that a plan manager cannot call on your behalf. In case if that happens, then we'll have to try again, or you'll have to call the NDIS, and it can be on the phone, whatever. But we can just at least give it a go. Okay? Yeah.","start_word":2616,"end_word":2878,"sentiment":"neutral","sentiment_score":-0.01508699551564659},{"text":"Perfect.","start_word":2879,"end_word":2879,"sentiment":"positive","sentiment_score":0.48105448484420776},{"text":"So I'll pop you on a short hold, Sean. Let me quickly click all the NDIS for you. There can be some wait time with the NDIS, and some music is a little loud. So you won't be able to speak with me. But if you have any questions, you can ask me at the end of the call. That's fine. Okay? I'll just send everything down. I'll work in the background. Sorry. Yep. Perfect.","start_word":2880,"end_word":2954,"sentiment":"neutral","sentiment_score":0.06910745799541473},{"text":"All good. That's not no problems at all.","start_word":2955,"end_word":2962,"sentiment":"positive","sentiment_score":0.39765676856040955},{"text":"Okay.","start_word":2963,"end_word":2963,"sentiment":"neutral","sentiment_score":0.311085969209671},{"text":"That's good. That's good. Perfect.","start_word":2964,"end_word":2968,"sentiment":"positive","sentiment_score":0.5135183334350586},{"text":"I'll pop you on a short hold.","start_word":2969,"end_word":2975,"sentiment":"neutral","sentiment_score":0.3090676963329315},{"text":"Thanks for that. Thank you.","start_word":2976,"end_word":2980,"sentiment":"positive","sentiment_score":0.5679157376289368},{"text":"With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient. Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices. It's quick and efficient. If you need help logging into the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult.","start_word":2981,"end_word":3100,"sentiment":"neutral","sentiment_score":0.18691492080688477},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier.","start_word":3101,"end_word":3116,"sentiment":"positive","sentiment_score":0.38647326827049255},{"text":"Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds.","start_word":3117,"end_word":3172,"sentiment":"neutral","sentiment_score":0.24411049485206604},{"text":"Managing your plan has never been more convenient.","start_word":3173,"end_word":3180,"sentiment":"positive","sentiment_score":0.3374583423137665},{"text":"Stay in control and stay informed with the MyIntegra plan management portal. Log in today or ask us for more information. Attention, NDIS providers. Are you seeking a payment remittance advice? Save time by logging on to the My Integra portal and downloading remittance advices for all paid invoices.","start_word":3181,"end_word":3229,"sentiment":"neutral","sentiment_score":0.1514831440789359},{"text":"It's quick and efficient.","start_word":3230,"end_word":3233,"sentiment":"positive","sentiment_score":0.4562718868255615},{"text":"If you need help logging in to the portal, ask a team member today. Figuring out your NDIS plan doesn't have to be difficult.","start_word":3234,"end_word":3257,"sentiment":"neutral","sentiment_score":0.23946444690227509},{"text":"With the right plan manager by your side, your NDIS journey gets a whole lot easier. Ask us today about how MyIntegra's plan management service can help you get the most out of your NDIS funds. With the MyIntegra portal, managing your NDIS funds becomes so much simpler. You can access it on any device at any time to track your spending, view the status of invoices, and set up reserved funds. Managing your plan has never been more convenient.","start_word":3258,"end_word":3337,"sentiment":"positive","sentiment_score":0.4297749400138855},{"text":"Stay in control and stay informed with the myIntegra plan management portal. Log in today or ask us for more information. Hi, Sean. Are you there? Name Yes. was? Yes. I So, pardon do. me, Kevin's name is Austin. So I've got someone from the NDIS, and they'll be able to endorse us as your plan manager, please. Okay. Please do. Yeah. Yeah. Hi. This is Steven from the NDIS. Just letting you know that this call is being recorded for training, verification, and quality purposes. Are you okay with that? Yeah. That's not a problem. Thanks, Steven. Was it? Okay. Steven. Yeah. That's correct. Alright. Cool. If I could just please start with your full name, please. It's ten from Nguyen.","start_word":3338,"end_word":3459,"sentiment":"neutral","sentiment_score":0.09068972617387772},{"text":"Thank you so much for that.","start_word":3460,"end_word":3465,"sentiment":"positive","sentiment_score":0.51114821434021},{"text":"That's okay. Okay. And, Sam, could I please get the phone number that we have on record, please, for you? Hope it's my number. 0488883366. And just the email address, please? Newansv9@gmail.com.","start_word":3466,"end_word":3497,"sentiment":"neutral","sentiment_score":0.056692011654376984},{"text":"Thank you for that.","start_word":3498,"end_word":3501,"sentiment":"positive","sentiment_score":0.4092610478401184},{"text":"That's all fine. Cool. And so the purpose of the call today, I believe, Ken, is to endorse a plan manager. So we're gonna endorse my Integra plan manager for a plan as for Austin. Is Yep. that correct? Yeah. We're gonna reinstate my Integra over the plan manager. Yep. Okay.","start_word":3502,"end_word":3552,"sentiment":"neutral","sentiment_score":0.1130539238745091},{"text":"Thanks for confirming that.","start_word":3553,"end_word":3556,"sentiment":"positive","sentiment_score":0.6099965572357178},{"text":"And when would you like the endorsement to start from? Today or the start of the plan? Well, to start up a plan because he's already got services that have pending invoices that need to be paid. Sure. Okay. So the start of the plan was the 05/08/2026. Yeah. Okay. So that will be the endorsement date. And do you consent to sharing plan information with my Integra plan manager? Yeah. 100 percent. Yep. Okay. I'm just gonna check the existing relationships if there's a oh, okay. So we don't need to end date another so, Manjit, what I might do, if you don't mind, is while I get this started, so I'll just put you in a quick three to five minute hold, and Yeah. That's I should fine. be able to come back to you with the receipt number. Okay. Tan and Sid will be about three to five minutes. Okay. Take your time.","start_word":3557,"end_word":3712,"sentiment":"neutral","sentiment_score":0.07221545279026031},{"text":"Thanks. Thanks for that.","start_word":3713,"end_word":3716,"sentiment":"positive","sentiment_score":0.4777848720550537},{"text":"No worries. Thank you so much for holding, and sorry about the long hold there. It's all That's done okay. for you. Not a problem. And I have a receipt number if you'd like to take it down. Yes. Let me get a pen. Yep. Sure. No rush. Take your time. Yep. Go for it, please. Yes. So the receipt number is 349686 Mhmm. That's 6. Yep. 29. That number is 34968629. Okay. Cool. So that's all done. Yep. They're endorsed from the start of the plan as plan manager from the eighth to fifth two thousand and twenty six.","start_word":3717,"end_word":3816,"sentiment":"neutral","sentiment_score":0.12033913284540176},{"text":"Alright. Sounds good.","start_word":3817,"end_word":3819,"sentiment":"positive","sentiment_score":0.41826772689819336},{"text":"Was there anything else I can help you with today? Should everything I think be? that's all from my end. Yeah. I can see that we are listed as a plan manager, so that's all done. I'm just gonna go Oh, back great.","start_word":3820,"end_word":3862,"sentiment":"neutral","sentiment_score":0.1866379827260971},{"text":"in Fantastic. with myGov and just make sure that the relationship's there and should be good. Right? Should be all good.","start_word":3863,"end_word":3883,"sentiment":"positive","sentiment_score":0.5557204484939575},{"text":"Yep. Any issues, you can call back on this number. Okay. Just one sec. Oh, okay. I got rid of it. No. No. Okay. Yeah. It's it's there as a relationship thing. Same manager's in integrated Care for Proprietary Limited.","start_word":3884,"end_word":3923,"sentiment":"neutral","sentiment_score":-0.003517808218020946},{"text":"So that's good. Great. Okay. Perfect. Cool. Thank you.","start_word":3924,"end_word":3932,"sentiment":"positive","sentiment_score":0.49563148617744446},{"text":"Alright. Fine. Do I need to contact the, what's it called, the new speech therapist company to make sure everything's okay and then they can get invoiced and paid. Yeah. So I can explain that to you.","start_word":3933,"end_word":3969,"sentiment":"neutral","sentiment_score":0.07003949582576752},{"text":"Thank you so much, Steve, and I can just take it from you. Thank you. Okay. Thanks for Alright. calling NTIS. You have a nice day. Thanks, You Peter.","start_word":3970,"end_word":3998,"sentiment":"positive","sentiment_score":0.4578113555908203},{"text":"too. Peter.","start_word":3999,"end_word":4000,"sentiment":"neutral","sentiment_score":0.22741077840328217},{"text":"Thanks. Cheers.","start_word":4001,"end_word":4002,"sentiment":"positive","sentiment_score":0.3979056477546692},{"text":"Bye bye. Bye. Yeah.","start_word":4003,"end_word":4006,"sentiment":"neutral","sentiment_score":0.2355266809463501},{"text":"Perfect. Thank you so much, Sean, for completing this with me.","start_word":4007,"end_word":4017,"sentiment":"positive","sentiment_score":0.5320500135421753},{"text":"Yep. Okay. Now all you need to do is just let the speech therapist know that my Indira is the listed plan manager, and Yep. you should be able to start processing in this now straight away. Okay? Sorry. It can take some it can take some time for the budget I to sink in, but yes. they should be all okay to put their invoices through to us, Okay. and we should be able to process the invoices for you. Alright. I'll just give the new company a call to just give them heads up that they can send the invoices back, and then I get paid for it. Right? Yeah. That's correct. Alright. Cool. So They'll it's get all paid LinkedIn. for that. Okay.","start_word":4018,"end_word":4143,"sentiment":"neutral","sentiment_score":0.10647107660770416},{"text":"Thanks for that. Thanks for your help.","start_word":4144,"end_word":4150,"sentiment":"positive","sentiment_score":0.3641292154788971},{"text":"Okay. That that's Okay. no Thank problems. you. I will make you active on the account as well Okay. as a active like, the listed nominee on file so that you should be able to have a look at everything through your MyIntegra portal. Also, just letting you know that we Lily, I do you want me to make Lily active as well Yeah. That's fine. as I didn't a go secondary? to detail. Yeah. Yeah. It should be fine. Okay. Okay. We Okay. do have the details on first.","start_word":4151,"end_word":4240,"sentiment":"neutral","sentiment_score":0.11558676759401958},{"text":"Perfect. So I should be able to action that for you now.","start_word":4241,"end_word":4252,"sentiment":"positive","sentiment_score":0.4928341507911682},{"text":"But if you need any other assistance, feel free to reach Alright. out to us. Okay. I will send you an email, like, a confirmation in the next two to three minutes. Okay. Okay? Take your time.","start_word":4253,"end_word":4289,"sentiment":"neutral","sentiment_score":0.13794557750225067},{"text":"Thank you. Thank you. Bye. Perfect. Thank you so much for your time. Take care. Thanks. Bye bye.","start_word":4290,"end_word":4307,"sentiment":"positive","sentiment_score":0.6493738889694214}],"average":{"sentiment":"neutral","sentiment_score":0.09214500291871848}}}}