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William speaking. I'm good. Thanks. Yeah. I'm I'm not looking for another vendor at the moment. So I there's no no need for us to have a meeting. Okay. Thanks. 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William speaking. I'm good. Thanks. Yeah.\n\nI'm I'm not looking for another vendor at the moment. So I there's no no need for us to have a meeting. Okay. Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.011101938784122469},{"text":"William speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.016720908228307962},{"text":"I'm good.","start":10.719999,"end":11.12,"sentiment":"positive","sentiment_score":0.5159045457839966},{"text":"Thanks.","start":11.12,"end":11.62,"sentiment":"positive","sentiment_score":0.5102016925811768},{"text":"Yeah.","start":40.175003,"end":40.575,"sentiment":"neutral","sentiment_score":-0.08641374111175537}],"sentiment":"neutral","sentiment_score":0.21430582832545042,"num_words":7,"start":0.0,"end":40.575},{"sentences":[{"text":"I'm I'm not looking for another vendor at the moment.","start":40.575,"end":42.735,"sentiment":"negative","sentiment_score":-0.38069807142019274},{"text":"So I there's no no need for us to have a meeting.","start":42.735,"end":46.435,"sentiment":"neutral","sentiment_score":-0.3016643176476161},{"text":"Okay.","start":49.535,"end":49.855003,"sentiment":"neutral","sentiment_score":-0.12343493849039078},{"text":"Thanks.","start":49.855003,"end":50.355003,"sentiment":"neutral","sentiment_score":-0.12232843041419984},{"text":"Bye bye.","start":51.695,"end":52.435,"sentiment":"neutral","sentiment_score":0.10685878992080688}],"sentiment":"neutral","sentiment_score":-0.28688455057831913,"num_words":26,"start":40.575,"end":52.435}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? William speaking.\n\nChannel 0: Yeah. Good afternoon. William, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Alright. Okay. Wonderful. William, I am not so sure if we can still remember the company. Because the last time that we touched base with you, it was November of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company. Name of the company again, William, it's Cloud Solution IT.\n\nChannel 1: Yeah. I'm I'm not looking for another vendor at the moment. So I there's no\n\nChannel 0: Mhmm.\n\nChannel 1: no need for us to have a meeting.\n\nChannel 0: Alright. Okay. No. No.\n\nChannel 1: Okay.\n\nChannel 0: No\n\nChannel 1: Thanks.\n\nChannel 0: worries, William. Thank you.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.011101938784122469},{"text":"William speaking.","start":0.96,"end":1.78,"sentiment":"neutral","sentiment_score":0.016720908228307962}],"sentiment":"neutral","sentiment_score":0.014847918413579464,"channel":1,"num_words":3,"start":0.0,"end":1.78},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.14772027730941772},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.41555629670619965},{"text":"William, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.42,"sentiment":"neutral","sentiment_score":0.32642209104129244},{"text":"How are you doing 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company.","start":14.195001,"end":18.135,"sentiment":"neutral","sentiment_score":-0.011506850258089028},{"text":"Because the last time that we touched base with you, it was November of last year.","start":18.915,"end":23.895,"sentiment":"neutral","sentiment_score":0.011640197888482362}],"sentiment":"neutral","sentiment_score":0.034496912674512714,"channel":0,"num_words":32,"start":12.24,"end":23.895},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company.","start":24.435001,"end":34.04,"sentiment":"neutral","sentiment_score":0.019617605721578002},{"text":"Name of the company again, William, it's Cloud Solution IT.","start":35.059998,"end":38.68,"sentiment":"neutral","sentiment_score":0.018561252672225238}],"sentiment":"neutral","sentiment_score":0.019306913648238954,"channel":0,"num_words":34,"start":24.435001,"end":38.68},{"sentences":[{"text":"Yeah.","start":40.175003,"end":40.575,"sentiment":"neutral","sentiment_score":-0.08641374111175537},{"text":"I'm I'm not looking for another vendor at the moment.","start":40.575,"end":42.735,"sentiment":"negative","sentiment_score":-0.38069807142019274},{"text":"So I there's no","start":42.735,"end":44.815002,"sentiment":"neutral","sentiment_score":-0.2780846357345581}],"sentiment":"negative","sentiment_score":-0.3337155332167943,"channel":1,"num_words":15,"start":40.175003,"end":44.815002},{"sentences":[{"text":"Mhmm.","start":44.605,"end":45.105,"sentiment":"neutral","sentiment_score":-0.2218601405620575}],"sentiment":"neutral","sentiment_score":-0.2218601405620575,"channel":0,"num_words":1,"start":44.605,"end":45.105},{"sentences":[{"text":"no need for us to have a meeting.","start":44.815002,"end":46.435,"sentiment":"neutral","sentiment_score":-0.31345415860414505}],"sentiment":"neutral","sentiment_score":-0.31345415860414505,"channel":1,"num_words":8,"start":44.815002,"end":46.435},{"sentences":[{"text":"Alright.","start":47.965,"end":48.465,"sentiment":"neutral","sentiment_score":-0.05329568311572075},{"text":"Okay.","start":48.765,"end":49.245,"sentiment":"neutral","sentiment_score":-0.061718765646219254},{"text":"No.","start":49.245,"end":49.485,"sentiment":"neutral","sentiment_score":-0.1646880954504013},{"text":"No.","start":49.485,"end":49.725,"sentiment":"neutral","sentiment_score":-0.175325408577919}],"sentiment":"neutral","sentiment_score":-0.11375698819756508,"channel":0,"num_words":4,"start":47.965,"end":49.725},{"sentences":[{"text":"Okay.","start":49.535,"end":49.855003,"sentiment":"neutral","sentiment_score":-0.12343493849039078}],"sentiment":"neutral","sentiment_score":-0.12343493849039078,"channel":1,"num_words":1,"start":49.535,"end":49.855003},{"sentences":[{"text":"No","start":49.725,"end":49.885,"sentiment":"neutral","sentiment_score":-0.17725858092308044}],"sentiment":"neutral","sentiment_score":-0.17725858092308044,"channel":0,"num_words":1,"start":49.725,"end":49.885},{"sentences":[{"text":"Thanks.","start":49.855003,"end":50.355003,"sentiment":"neutral","sentiment_score":-0.12232843041419984}],"sentiment":"neutral","sentiment_score":-0.12232843041419984,"channel":1,"num_words":1,"start":49.855003,"end":50.355003},{"sentences":[{"text":"worries, William.","start":49.885,"end":50.765,"sentiment":"neutral","sentiment_score":0.012661725282669067},{"text":"Thank you.","start":50.765,"end":51.585,"sentiment":"neutral","sentiment_score":0.22035807371139526}],"sentiment":"neutral","sentiment_score":0.11650989949703217,"channel":0,"num_words":4,"start":49.885,"end":51.585},{"sentences":[{"text":"Bye bye.","start":51.695,"end":52.435,"sentiment":"neutral","sentiment_score":0.10685878992080688}],"sentiment":"neutral","sentiment_score":0.10685878992080688,"channel":1,"num_words":2,"start":51.695,"end":52.435}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, William, from Cloud Solution IT to arrange a meeting with his CTO, Mr. Baljit Singh. Ronald explains that they were unable to remember the company and Mr. Baljit Singh's name during a previous meeting. Ronald clarifies that there is no need for a meeting and ends the call."},"intents":{"segments":[{"text":"William, I am not so sure if we can still remember the company. Because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company. Name of the company again, William, it's Cloud Solution IT. Yeah.","start_word":24,"end_word":87,"intents":[{"intent":"Introduce company","confidence_score":0.4581501}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company.","start_word":53,"end_word":76,"intents":[{"intent":"Organise meeting","confidence_score":0.0023242654}]}]},"sentiments":{"segments":[{"text":"Hello? William speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.052874866873025894},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.40370842814445496},{"text":"William, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.3233669698238373},{"text":"I'm good. Thanks.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.5133826732635498},{"text":"Alright.","start_word":21,"end_word":21,"sentiment":"neutral","sentiment_score":0.2677527070045471},{"text":"Okay. Wonderful.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.39974719285964966},{"text":"William, I am not so sure if we can still remember the company. Because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company. Name of the company again, William, it's Cloud Solution IT. Yeah.","start_word":24,"end_word":87,"sentiment":"neutral","sentiment_score":0.011111434549093246},{"text":"I'm I'm not looking for another vendor at the moment.","start_word":88,"end_word":97,"sentiment":"negative","sentiment_score":-0.3533267080783844},{"text":"So I there's no Mhmm. no need for us to have a meeting. Alright. Okay. No. No. Okay. No Thanks. worries, William. Thank you. Bye bye.","start_word":98,"end_word":123,"sentiment":"neutral","sentiment_score":-0.1320634484291077}],"average":{"sentiment":"neutral","sentiment_score":0.014172126151419974}}}}