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So after checking your account, the Internet is online and up and running. And I can see here that there's a usage already. Yeah. So can we check upon checking the connected device, there's a Kiesen's MBP and iPhone connected at the service that shuts out. Yeah. Okay. Hang on. Let me just check your account again. Hello? Yes. Hello. So if you decide to cancel the service and upon checking here, you're under twenty four month contract, but Yes. No upfront payment. So if that's the case, since you're under contract, we have a cancellation fee if you'll be cancelling within the contract terms. And please also note that there's also a thirty day notice, which is required for cancellation. So this means you'll still be billed for the for one month of service, and that invoice will also need to be settled if ever. According to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices. I'll confirm it for you if you still decide to cancel it. Yeah. Yeah. And may I know again the reason for the cancellation? May I may I know again the reason for the cancellation of the service? Since mhmm. Sorry? Sorry. What do you mean by that? Yeah. But yeah. But, actually, the activation usually takes twenty four hours. We did activate the service. Isn't that But if ever we can cancel it after one year instead so that you can use the Internet from us still without canceling it. I mean, you can cancel the service instead after one year instead of just after a day so that you can maximize the Internet service? Since the Internet is already active, you can use the Internet anytime now. Okay. Is it okay if I forward you to our accounts department? Or they want us to email you the cancellation fee. Okay then. Thank you. Yeah. If you run into any issues with your Internet in the meantime, you can give us a callback. Yeah. Thank you. 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Good morning. This is Marlene from InfoTech support. Yes, sir. Mhmm.\n\nYeah. Okay. Is it okay if I check the status of your account? Okay. Hang on.\n\nOn. Hello, Hyundai? Yes. Thank you for waiting. So after checking your account, the Internet is online and up and running.\n\nAnd I can see here that there's a usage already. Yeah. So can we check upon checking the connected device, there's a Kiesen's MBP and iPhone connected at the service that shuts out. Yeah. Okay.\n\nHang on. Let me just check your account again. Hello? Yes. Hello.\n\nSo if you decide to cancel the service and upon checking here, you're under twenty four month contract, but Yes. No upfront payment. So if that's the case, since you're under contract, we have a cancellation fee if you'll be cancelling within the contract terms. And please also note that there's also a thirty day notice, which is required for cancellation. So this means you'll still be billed for the for one month of service, and that invoice will also need to be settled if ever.\n\nAccording to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices. I'll confirm it for you if you still decide to cancel it. Yeah. Yeah. And may I know again the reason for the cancellation?\n\nMay I may I know again the reason for the cancellation of the service? Since mhmm. Sorry? Sorry. What do you mean by that?\n\nYeah. But yeah. But, actually, the activation usually takes twenty four hours. We did activate the service. Isn't that But if ever we can cancel it after one year instead so that you can use the Internet from us still without canceling it.\n\nI mean, you can cancel the service instead after one year instead of just after a day so that you can maximize the Internet service? Since the Internet is already active, you can use the Internet anytime now. Okay. Is it okay if I forward you to our accounts department? Or they want us to email you the cancellation fee.\n\nOkay then. Thank you. Yeah. If you run into any issues with your Internet in the meantime, you can give us a callback. Yeah.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.06573690474033356},{"text":"Good morning.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.2615087330341339},{"text":"This is Marlene from InfoTech support.","start":2.1599998,"end":4.66,"sentiment":"neutral","sentiment_score":0.10577919023732345},{"text":"Yes, sir.","start":8.0,"end":8.82,"sentiment":"neutral","sentiment_score":0.06396222859621048},{"text":"Mhmm.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":-0.07607926428318024}],"sentiment":"neutral","sentiment_score":0.10627289209514856,"num_words":12,"start":0.96,"end":11.3},{"sentences":[{"text":"Yeah.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.11970563232898712},{"text":"Okay.","start":22.205,"end":22.705,"sentiment":"neutral","sentiment_score":-0.010140728205442429},{"text":"Is it okay if I check the status of your 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the contract terms.","start":389.95502,"end":399.89502,"sentiment":"neutral","sentiment_score":-0.14414247023788365},{"text":"And please also note that there's also a thirty day notice, which is required for cancellation.","start":400.355,"end":405.97,"sentiment":"neutral","sentiment_score":-0.10280804941430688},{"text":"So this means you'll still be billed for the for one month of service, and that invoice will also need to be settled if ever.","start":406.66998,"end":415.16998,"sentiment":"neutral","sentiment_score":-0.12102982372045518}],"sentiment":"neutral","sentiment_score":-0.11276982685680999,"num_words":86,"start":376.01,"end":415.16998},{"sentences":[{"text":"According to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices.","start":425.55502,"end":436.06,"sentiment":"neutral","sentiment_score":-0.15959147488077483},{"text":"I'll confirm it for you if you still decide to cancel 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service.","start":519.74,"end":521.44,"sentiment":"neutral","sentiment_score":0.013479185476899146},{"text":"Isn't that But if ever we can cancel it after one year instead so that you can use the Internet from us still without canceling it.","start":523.66,"end":548.53,"sentiment":"neutral","sentiment_score":-0.10172961867199494}],"sentiment":"neutral","sentiment_score":-0.06677192373764376,"num_words":43,"start":508.685,"end":548.53},{"sentences":[{"text":"I mean, you can cancel the service instead after one year instead of just after a day so that you can maximize the Internet service?","start":560.965,"end":575.95996,"sentiment":"neutral","sentiment_score":0.026927124559879303},{"text":"Since the Internet is already active, you can use the Internet anytime now.","start":576.18,"end":581.48,"sentiment":"neutral","sentiment_score":0.047459436723819144},{"text":"Okay.","start":590.46497,"end":590.96497,"sentiment":"neutral","sentiment_score":-0.001001136377453804},{"text":"Is it okay if I forward you to our accounts department?","start":591.425,"end":594.325,"sentiment":"neutral","sentiment_score":0.03093387135727839},{"text":"Or they want us to email you the cancellation fee.","start":597.16,"end":601.5,"sentiment":"neutral","sentiment_score":0.01556934490799904}],"sentiment":"neutral","sentiment_score":0.02975192815065384,"num_words":60,"start":560.965,"end":601.5},{"sentences":[{"text":"Okay then.","start":613.175,"end":614.075,"sentiment":"neutral","sentiment_score":0.10809324309229851},{"text":"Thank you.","start":615.09503,"end":615.835,"sentiment":"neutral","sentiment_score":0.21854128688573837},{"text":"Yeah.","start":616.055,"end":616.375,"sentiment":"neutral","sentiment_score":0.07197555154561996},{"text":"If you run into any issues with your Internet in the meantime, you can give us a 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Hello, Maria. Yeah. This is Jinda again. So we're calling yesterday about the Wi Fi. Yeah. The Wi Fi is not working, but I just want to ask if we want to cancel it. Is it possible? Yeah. Yeah. Sure. Sure. Hello? Yeah. Mhmm. Yeah. I know. Yeah. But the since it's so yesterday, the Wi Fi doesn't work, so we so we contact another company, and they also opened the Wi Fi for us. So I just want to ask if we can cancel the Errol one. Yeah. Sure. Hello? Yeah. I'm not. Yeah. Mhmm. Okay. So we need to how much about the cancel cancel cancel fee? Okay. Okay. Sure. Can you, like like, email email to email me, like, about the cancel fee and about how to cancel it, and I email back to confirm it. Is that sorry? Yeah. Because it's it's it's very hard to use. Yeah. The other company service is more easy. So we want to choose another one. That's the reason. I mean, the other company services, you it's more easy to use. You know, the the the website mhmm. No. But I would I I don't want to go with, like, 24 miles contract because maybe we'll just leave here for one year. So that's why that's the other reason that I want to cancel. What do you mean by that? So you canceled the contract and we pay back month to month? No. Just the No. Just the counselor. Yeah. Just email me about the detail about cancellation. And after I saw it, I just email back that confirm everything. Okay? Okay. Bye. Okay. Sure. 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Hello, Maria. Yeah. This is Jinda again. So we're calling yesterday about the Wi Fi.\n\nYeah. The Wi Fi is not working, but I just want to ask if we want to cancel it. Is it possible? Yeah. Yeah.\n\nSure. Sure. Hello? Yeah. Mhmm.\n\nYeah. I know. Yeah. But the since it's so yesterday, the Wi Fi doesn't work, so we so we contact another company, and they also opened the Wi Fi for us. So I just want to ask if we can cancel the Errol one.\n\nYeah. Sure. Hello? Yeah. I'm not.\n\nYeah. Mhmm. Okay. So we need to how much about the cancel cancel cancel fee? Okay.\n\nOkay. Sure. Can you, like like, email email to email me, like, about the cancel fee and about how to cancel it, and I email back to confirm it. Is that sorry? Yeah.\n\nBecause it's it's it's very hard to use. Yeah. The other company service is more easy. So we want to choose another one. That's the reason.\n\nI mean, the other company services, you it's more easy to use. You know, the the the website mhmm. No. But I would I I don't want to go with, like, 24 miles contract because maybe we'll just leave here for one year. So that's why that's the other reason that I want to cancel.\n\nWhat do you mean by that? So you canceled the contract and we pay back month to month? No. Just the No. Just the counselor.\n\nYeah. Just email me about the detail about cancellation. And after I saw it, I just email back that confirm everything. Okay? Okay.\n\nBye. Okay. Sure. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.12539517879486084},{"text":"Hello, Maria.","start":3.76,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.08642137423157692},{"text":"Yeah.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.0567726232111454},{"text":"This is Jinda again.","start":5.6,"end":7.06,"sentiment":"neutral","sentiment_score":0.0488020209595561},{"text":"So we're calling yesterday about the Wi Fi.","start":7.2799997,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.011622110614553094}],"sentiment":"neutral","sentiment_score":0.028577609336934984,"num_words":16,"start":2.6399999,"end":10.179999},{"sentences":[{"text":"Yeah.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.08608132600784302},{"text":"The Wi Fi is not working, but I just want to ask if we want to cancel 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0: Hello. Good morning. This is\n\nChannel 1: Hello?\n\nChannel 0: Marlene from InfoTech\n\nChannel 1: Hello,\n\nChannel 0: support.\n\nChannel 1: Maria. Yeah. This is Jinda again. So we're calling\n\nChannel 0: Yes,\n\nChannel 1: yesterday\n\nChannel 0: sir.\n\nChannel 1: about the Wi Fi.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: The Wi Fi is not working, but I just want to ask if we want to cancel it. Is it possible?\n\nChannel 0: Okay. Is it okay if I check the status of your account?\n\nChannel 1: Yeah. Yeah. Sure. Sure.\n\nChannel 0: Okay. Hang on. On. Hello, Hyundai?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So after checking your account, the Internet is online and up and running. And\n\nChannel 1: Yeah.\n\nChannel 0: I can see here that there's a usage already.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. So can we check upon checking the connected device, there's a Kiesen's MBP and iPhone connected at the service\n\nChannel 1: Yeah. I\n\nChannel 0: that\n\nChannel 1: know.\n\nChannel 0: shuts out. Yeah.\n\nChannel 1: Yeah. But the since it's so yesterday, the Wi Fi doesn't work, so we so we contact another company, and they also opened the Wi Fi for us. So I just want to ask if we can cancel the Errol one.\n\nChannel 0: Okay. Hang on. Let me just check your account again.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. So if you decide to cancel the service and upon checking here, you're under twenty four month contract, but\n\nChannel 1: Yeah. I'm not.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: No upfront payment. So if that's the case, since you're under contract, we have a cancellation fee if you'll be cancelling within the contract terms. And please also note that there's also a thirty day notice, which is required for cancellation. So this means you'll still be billed for the for one month of service, and that\n\nChannel 1: Mhmm.\n\nChannel 0: invoice will also need to be settled if ever.\n\nChannel 1: Okay. So we need to how much about the cancel cancel cancel fee?\n\nChannel 0: According to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices. I'll confirm it for you\n\nChannel 1: Okay.\n\nChannel 0: if you still decide to cancel it.\n\nChannel 1: Okay. Sure. Can you, like like, email email to email me, like, about the cancel fee and about how to cancel it, and I email back to confirm it. Is that\n\nChannel 0: Yeah. Yeah. And may I know again the reason for the cancellation?\n\nChannel 1: sorry?\n\nChannel 0: May I may I know again the reason for the cancellation of the service? Since\n\nChannel 1: Yeah. Because\n\nChannel 0: mhmm.\n\nChannel 1: it's it's it's very hard to use. Yeah.\n\nChannel 0: Sorry?\n\nChannel 1: The other company service is more easy. So we want to choose another one. That's the reason.\n\nChannel 0: Sorry. What do you mean by that?\n\nChannel 1: I mean, the other company services, you it's more easy to use. You know, the the the\n\nChannel 0: Yeah.\n\nChannel 1: website\n\nChannel 0: But\n\nChannel 1: mhmm.\n\nChannel 0: yeah. But, actually, the activation usually takes twenty four hours. We did activate the service. Isn't\n\nChannel 1: No. But\n\nChannel 0: that\n\nChannel 1: I would I I don't want to go with, like, 24 miles contract because maybe we'll just leave here for one year. So that's why that's the other reason that I want to cancel.\n\nChannel 0: But if ever we can cancel it after one year instead so that you can use the Internet from us still without canceling it.\n\nChannel 1: What do you mean by that? So you canceled the contract and we pay back month to month?\n\nChannel 0: I mean, you can cancel the service instead after one year instead of just after a day so that you can maximize the Internet service? Since the Internet is already active, you can use the Internet anytime now.\n\nChannel 1: No. Just the No. Just the counselor.\n\nChannel 0: Okay. Is it okay if I forward you to our accounts department? Or they want us to email you the cancellation fee.\n\nChannel 1: Yeah. Just email me about the detail about cancellation. And after I saw it, I just email back that confirm everything. Okay?\n\nChannel 0: Okay then. Thank\n\nChannel 1: Okay. Bye.\n\nChannel 0: you. Yeah. If you run into any issues with your Internet in the meantime, you can give us a callback.\n\nChannel 1: Okay. Sure. Bye.\n\nChannel 0: Yeah. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.06573690474033356},{"text":"Good morning.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.2615087330341339},{"text":"This is","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.10625504702329636}],"sentiment":"neutral","sentiment_score":0.1602528929710388,"channel":0,"num_words":5,"start":0.96,"end":2.6399999},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.12539517879486084}],"sentiment":"neutral","sentiment_score":0.12539517879486084,"channel":1,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Marlene from 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No.","start":585.085,"end":585.27704,"sentiment":"neutral","sentiment_score":-0.08344874531030655},{"text":"Just the counselor.","start":585.27704,"end":585.985,"sentiment":"neutral","sentiment_score":-0.09328345209360123}],"sentiment":"neutral","sentiment_score":-0.08739863761833735,"channel":1,"num_words":7,"start":584.925,"end":585.985},{"sentences":[{"text":"Okay.","start":590.46497,"end":590.96497,"sentiment":"neutral","sentiment_score":-0.001001136377453804},{"text":"Is it okay if I forward you to our accounts department?","start":591.425,"end":594.325,"sentiment":"neutral","sentiment_score":0.03093387135727839},{"text":"Or they want us to email you the cancellation 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callback.","start":616.375,"end":620.875,"sentiment":"neutral","sentiment_score":0.003155284664697117}],"sentiment":"neutral","sentiment_score":0.01563951876014471,"channel":0,"num_words":20,"start":615.335,"end":620.875},{"sentences":[{"text":"Okay.","start":621.41,"end":621.88995,"sentiment":"neutral","sentiment_score":0.08379369229078293},{"text":"Sure.","start":621.88995,"end":622.29,"sentiment":"neutral","sentiment_score":0.1160435900092125},{"text":"Bye.","start":622.29,"end":622.79,"sentiment":"neutral","sentiment_score":0.12845122814178467}],"sentiment":"neutral","sentiment_score":0.10942950348059337,"channel":1,"num_words":3,"start":621.41,"end":622.79},{"sentences":[{"text":"Yeah.","start":623.495,"end":623.815,"sentiment":"neutral","sentiment_score":0.16244934499263763},{"text":"Thank 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The customer is informed of a usage already and is offered a cancellation fee of $120 plus GST. The customer is also informed of a 30-day notice and cancellation fees, and is offered a cancellation option for a cheaper fee. The customer is advised to email cancellation details and the representative offers to assist with any issues with the customer's internet service."},"intents":{"segments":[{"text":"The Wi Fi is not working, but I just want to ask if we want to cancel it. Is it possible? Okay.","start_word":30,"end_word":51,"intents":[{"intent":"Cancel errol one","confidence_score":0.014852214}]},{"text":"Is it okay if I check the status of your account? Yeah.","start_word":52,"end_word":63,"intents":[{"intent":"Check account status","confidence_score":0.9237383},{"intent":"Check payment","confidence_score":0.012697214},{"intent":"Check account status","confidence_score":0.01987348}]},{"text":"So after checking your account, the Internet is online and up and running. And Yeah. I can see here that there's a usage already. Mhmm. Yeah.","start_word":79,"end_word":104,"intents":[{"intent":"Check internet usage","confidence_score":0.31347904}]},{"text":"So we need to how much about the cancel cancel cancel fee? According to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices.","start_word":280,"end_word":315,"intents":[{"intent":"Inquire about pricing","confidence_score":0.017584775}]},{"text":"I'll confirm it for you Okay.","start_word":317,"end_word":322,"intents":[{"intent":"Confirm cancellation","confidence_score":0.19653712}]},{"text":"if you still decide to cancel it. Okay. Sure.","start_word":322,"end_word":330,"intents":[{"intent":"Cancel service","confidence_score":0.52535534}]},{"text":"The other company service is more easy. So we want to choose another one. That's the reason. Sorry.","start_word":400,"end_word":417,"intents":[{"intent":"Express desire to cancel service","confidence_score":0.0021568881}]},{"text":"I mean, the other company services, you it's more easy to use. You know, the the the Yeah.","start_word":424,"end_word":441,"intents":[{"intent":"Inform about company services","confidence_score":0.000002353097}]},{"text":"Since the Internet is already active, you can use the Internet anytime now. No.","start_word":565,"end_word":578,"intents":[{"intent":"Suggest option to use internet","confidence_score":0.000003684154}]},{"text":"Thank Okay. Bye. you. Yeah. If you run into any issues with your Internet in the meantime, you can give us a callback. Okay. Sure. Bye. Yeah. Thank you.","start_word":631,"end_word":659,"intents":[{"intent":"Express understanding","confidence_score":0.002191605}]},{"text":"If you run into any issues with your Internet in the meantime, you can give us a callback. Okay.","start_word":636,"end_word":654,"intents":[{"intent":"Offer callback","confidence_score":0.0014677291}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Marlene Hello? from InfoTech Hello, support. Maria. Yeah. This is Jinda again. So we're calling Yes, sir. yesterday about the Wi Fi. Mhmm. Yeah. Yeah. The Wi Fi is not working, but I just want to ask if we want to cancel it. Is it possible? Okay. Is it okay if I check the status of your account? Yeah. Yeah. Sure. Sure. Okay. Hang on. On. Hello, Hyundai? Hello? Yes.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.028142744675278664},{"text":"Thank you for waiting.","start_word":75,"end_word":78,"sentiment":"positive","sentiment_score":0.3591446578502655},{"text":"So after checking your account, the Internet is online and up and running. And Yeah. I can see here that there's a usage already. Mhmm. Yeah. So can we check upon checking the connected device, there's a Kiesen's MBP and iPhone connected at the service Yeah. I that know. shuts out. Yeah. Yeah. But the since it's so yesterday, the Wi Fi doesn't work, so we so we contact another company, and they also opened the Wi Fi for us. So I just want to ask if we can cancel the Errol one. Okay. Hang on. Let me just check your account again. Yeah. Sure. Hello? Hello? Yes. Hello. So if you decide to cancel the service and upon checking here, you're under twenty four month contract, but Yeah. I'm not. Yes. Yeah. No upfront payment. So if that's the case, since you're under contract, we have a cancellation fee if you'll be cancelling within the contract terms. And please also note that there's also a thirty day notice, which is required for cancellation. So this means you'll still be billed for the for one month of service, and that Mhmm. invoice will also need to be settled if ever. Okay. So we need to how much about the cancel cancel cancel fee? According to our accounts department, the cancellation fee is $120 plus GST, but I'm not quite sure if there's a changes with the prices. I'll confirm it for you Okay. if you still decide to cancel it. Okay. Sure. Can you, like like, email email to email me, like, about the cancel fee and about how to cancel it, and I email back to confirm it. Is that Yeah. Yeah. And may I know again the reason for the cancellation? sorry? May I may I know again the reason for the cancellation of the service? Since Yeah. Because mhmm.","start_word":79,"end_word":390,"sentiment":"neutral","sentiment_score":-0.0569219824571449},{"text":"it's it's it's very hard to use.","start_word":391,"end_word":397,"sentiment":"negative","sentiment_score":-0.47769683599472046},{"text":"Yeah. Sorry? The other company service is more easy. So we want to choose another one. That's the reason. Sorry. What do you mean by that? I mean, the other company services, you it's more easy to use. You know, the the the Yeah. website But mhmm. yeah. But, actually, the activation usually takes twenty four hours. We did activate the service. Isn't No. But that I would I I don't want to go with, like, 24 miles contract because maybe we'll just leave here for one year. So that's why that's the other reason that I want to cancel. But if ever we can cancel it after one year instead so that you can use the Internet from us still without canceling it. What do you mean by that? So you canceled the contract and we pay back month to month? I mean, you can cancel the service instead after one year instead of just after a day so that you can maximize the Internet service? Since the Internet is already active, you can use the Internet anytime now. No. Just the No. Just the counselor. Okay. Is it okay if I forward you to our accounts department? Or they want us to email you the cancellation fee. Yeah. Just email me about the detail about cancellation. And after I saw it, I just email back that confirm everything. Okay? Okay then. Thank Okay. Bye. you. Yeah. If you run into any issues with your Internet in the meantime, you can give us a callback. Okay. Sure. Bye. Yeah.","start_word":398,"end_word":657,"sentiment":"neutral","sentiment_score":-0.03974562883377075},{"text":"Thank you.","start_word":658,"end_word":659,"sentiment":"positive","sentiment_score":0.3639174401760102},{"text":"Bye.","start_word":660,"end_word":660,"sentiment":"neutral","sentiment_score":0.10860352963209152}],"average":{"sentiment":"neutral","sentiment_score":-0.049581963083018425}}}}