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Good afternoon. Hello? Hello, Dom? Can you hear me?\n\nHello? Hello? Yes. Hello, Dom. This is Lorraine.\n\nYes. I'm good. Actually, the Super Network tech team want to speak with you. Have you spoke with them already? Actually, they're trying to say that it's it's a router problem, not the network, because they are now at the address.\n\nJosh. You mean the customer? It's Hayden Goodwin. Yeah. They are insisting that it's not a network problem.\n\nIt's the configuration of their router. Yeah. Yeah. They can say they can connect with the Internet, but there's no Internet connection. That's why it's showing online on her end, but there's no connection at all.\n\nActually, I tried to transfer you earlier, but it's not successful. Do you want me to give the their number instead? Actually, I tried to give your number to them, but they said you're you're the one who should call them. It's Josh. Actually mhmm.\n\nActually, there are two technician at the site. Okay. Sure. 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yeah.","start":146.73001,"end":147.61,"sentiment":"neutral","sentiment_score":-0.06038975467284521}],"sentiment":"neutral","sentiment_score":-0.08926220226567239,"num_words":32,"start":104.115,"end":147.61},{"sentences":[{"text":"You wanna give me their number or you give me them their my number?","start":147.61,"end":151.55,"sentiment":"neutral","sentiment_score":-0.055448635082159727},{"text":"And who was that?","start":164.285,"end":165.085,"sentiment":"neutral","sentiment_score":-0.08662468940019608},{"text":"Who did you speak to?","start":165.085,"end":166.30501,"sentiment":"neutral","sentiment_score":-0.06825556233525276},{"text":"This is Josh.","start":170.23,"end":171.37,"sentiment":"neutral","sentiment_score":-0.022443721070885658},{"text":"Can you just text me the number I'm supposed to call on WhatsApp, and I'll give them a call straight 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Good afternoon. Hello? Hello,\n\nChannel 1: Hello?\n\nChannel 0: Dom? Can you\n\nChannel 1: Yes.\n\nChannel 0: hear me?\n\nChannel 1: Yep. Yes. I can hear you. Hello? Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Hello? Yes. Hello,\n\nChannel 1: What's\n\nChannel 0: Dom.\n\nChannel 1: up?\n\nChannel 0: This is Lorraine.\n\nChannel 1: Yep. How are you, my man? What's happening?\n\nChannel 0: Yes. I'm good. Actually, the Super Network tech team want to speak with you. Have you spoke with them already?\n\nChannel 1: No. No. No. Yeah. Because I was just at the doctor's.\n\nI had to get my my loan back done. What's the person's name?\n\nChannel 0: Actually, they're trying to say that it's it's a router problem, not the network, because they are now at the address.\n\nChannel 1: With what's his name?\n\nChannel 0: Josh.\n\nChannel 1: With\n\nChannel 0: You mean the customer?\n\nChannel 1: Josh. Yeah.\n\nChannel 0: It's Hayden Goodwin.\n\nChannel 1: Oh, we've given him two routers. How could it be a router problem?\n\nChannel 0: Yeah. They are insisting that it's not a network problem. It's the configuration of their router.\n\nChannel 1: How come it's showing on right? I don't get it. What's wrong with the\n\nChannel 0: Yeah.\n\nChannel 1: configuration of the router? Did they say?\n\nChannel 0: Yeah. They can say they can connect with the Internet, but there's no Internet connection. That's why it's showing online on her end, but there's no connection at all.\n\nChannel 1: Can you are you able to transfer me to whoever this guy is from?\n\nChannel 0: Actually, I tried to transfer you earlier, but it's not successful. Do you want me to give the their number instead?\n\nChannel 1: It's just yeah. You wanna give me their number or you give me them their my number?\n\nChannel 0: Actually, I tried to give your number to them, but they said you're you're the one who should call them.\n\nChannel 1: And who was that? Who did you speak to?\n\nChannel 0: It's Josh.\n\nChannel 1: This is\n\nChannel 0: Actually\n\nChannel 1: Josh.\n\nChannel 0: mhmm. Actually, there are two technician at the site.\n\nChannel 1: Can you just text me the number I'm supposed to call on WhatsApp, and I'll give them a call straight away?\n\nChannel 0: Okay. Sure. I'll send the number at WhatsApp.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Thank you, Dawn. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":1.1999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.11022764444351196},{"text":"Good afternoon.","start":2.08,"end":2.74,"sentiment":"neutral","sentiment_score":0.2617030739784241},{"text":"Hello?","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.10038194060325624},{"text":"Hello,","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.03791642561554909}],"sentiment":"neutral","sentiment_score":0.14702663384377956,"channel":0,"num_words":6,"start":1.1999999,"end":10.42},{"sentences":[{"text":"Hello?","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.02530549094080925}],"sentiment":"neutral","sentiment_score":0.02530549094080925,"channel":1,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"Dom?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.01577029749751091},{"text":"Can 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WhatsApp.","start":188.215,"end":189.835,"sentiment":"neutral","sentiment_score":0.042557635034124054}],"sentiment":"neutral","sentiment_score":0.041250314097851515,"channel":0,"num_words":8,"start":187.335,"end":189.835},{"sentences":[{"text":"Alright.","start":190.82893,"end":191.22893,"sentiment":"neutral","sentiment_score":0.12159612029790878},{"text":"Thank you.","start":191.22893,"end":191.96893,"sentiment":"neutral","sentiment_score":0.26348528265953064}],"sentiment":"neutral","sentiment_score":0.21618889520565668,"channel":1,"num_words":3,"start":190.82893,"end":191.96893},{"sentences":[{"text":"Okay.","start":191.655,"end":192.13501,"sentiment":"neutral","sentiment_score":0.18015196919441223},{"text":"Thank you, Dawn.","start":192.13501,"end":192.935,"sentiment":"neutral","sentiment_score":0.329605499903361},{"text":"Bye.","start":192.935,"end":193.435,"sentiment":"neutral","sentiment_score":0.24827617406845093}],"sentiment":"neutral","sentiment_score":0.28344892859458926,"channel":0,"num_words":5,"start":191.655,"end":193.435},{"sentences":[{"text":"Bye.","start":194.02893,"end":194.52893,"sentiment":"neutral","sentiment_score":0.10221445560455322}],"sentiment":"neutral","sentiment_score":0.10221445560455322,"channel":1,"num_words":1,"start":194.02893,"end":194.52893}]},"summary":{"result":"success","short":"The customer, Lorraine, is trying to get in touch with someone from Super Network tech team about a router problem. She has already tried to transfer to the technician but was unsuccessful. Lorraine asks the agent to give her the technician's number and text her the number to call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello, Dom. Good afternoon. Hello? Hello, Hello? Dom? Can you hear Yes. me? Yep. Yes. I can hear you. Hello? Hello? Hello? Yes. Hello? Yes. Hello, What's Dom. up? This is Lorraine. Yep. How are you, my man? What's happening? Yes. I'm good. Actually, the Super Network tech team want to speak with you. Have you spoke with them already? No. No. No. Yeah. Because I was just at the doctor's. I had to get my my loan back done. What's the person's name? Actually, they're trying to say that it's it's a router problem, not the network, because they are now at the address. With what's his name? Josh. With You mean the customer? Josh. Yeah. It's Hayden Goodwin. Oh, we've given him two routers. How could it be a router problem? Yeah. They are insisting that it's not a network problem. It's the configuration of their router. How come it's showing on right? I don't get it. What's wrong with the Yeah. configuration of the router? Did they say? Yeah. They can say they can connect with the Internet, but there's no Internet connection. That's why it's showing online on her end, but there's no connection at all. Can you are you able to transfer me to whoever this guy is from? Actually, I tried to transfer you earlier, but it's not successful. Do you want me to give the their number instead? It's just yeah. You wanna give me their number or you give me them their my number? Actually, I tried to give your number to them, but they said you're you're the one who should call them. And who was that? Who did you speak to? It's Josh. This is Actually Josh. mhmm. Actually, there are two technician at the site. Can you just text me the number I'm supposed to call on WhatsApp, and I'll give them a call straight away? Okay. Sure. I'll send the number at WhatsApp. Alright. Thank you. Okay.","start_word":0,"end_word":328,"sentiment":"neutral","sentiment_score":-0.06340944766998291},{"text":"Thank you, Dawn.","start_word":329,"end_word":331,"sentiment":"positive","sentiment_score":0.33400237560272217},{"text":"Bye. Bye.","start_word":332,"end_word":333,"sentiment":"neutral","sentiment_score":0.1924186199903488}],"average":{"sentiment":"neutral","sentiment_score":-0.056421302613757905}}}}