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You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix. Okay. We got customers of the Netflix. You you have Netflix. It's not working. Right? Yeah. Netflix should be working. Yeah. This day is the other one because we upgraded it on Saturday. There's some fine tuning that needs to be done. And the IP name is showing USA, which it shouldn't because we're in Australia even though it's a USA company because all all the IP streaming either comes from The Netherlands, I think it is, Canada, or The USA. There's no there's no one here in Australia that does it. So that has to it's getting relocated now, so hopefully it will happen sometime soon. And once that gets done, you'll be able to see all the rest of the streaming. But your Internet, everything else should work out. If you're not seeing Netflix, you should be able to see Netflix. Otherwise, just log in to your TV, go to your settings, and delete all the history and the cache. That should help. And unplug your router for about twenty minutes and plug it back in. That should help at all. That should help. But the good thing is the IP transit to you it comes from a US company, which is the highest level of security around the globe. Yeah. It can be sometimes it can be seamless. Sometimes it can be a real pain in the butt. And this one, because it's it's got a different name. It hasn't got an Australian name on it. It's it's just stupid. The streaming company just automatically block it. But, anyway, look. We're getting that fixed up. So just give it a we'll be sending out an email when it's all done so that way you can start screaming. But YouTube YouTube and Netflix, you should have no problems. Everybody else has seen Netflix. And the only problem is Stan and Foxtel. And alright. No worries, buddy. Have a good one. Cheers, man. Bye. 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get your tech support? Sorry? You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix. Okay. We got customers of the Netflix.\n\nYou you have Netflix. It's not working. Right? Yeah. Netflix should be working.\n\nYeah. This day is the other one because we upgraded it on Saturday. There's some fine tuning that needs to be done. And the IP name is showing USA, which it shouldn't because we're in Australia even though it's a USA company because all all the IP streaming either comes from The Netherlands, I think it is, Canada, or The USA. There's no there's no one here in Australia that does it.\n\nSo that has to it's getting relocated now, so hopefully it will happen sometime soon. And once that gets done, you'll be able to see all the rest of the streaming. But your Internet, everything else should work out. If you're not seeing Netflix, you should be able to see Netflix. Otherwise, just log in to your TV, go to your settings, and delete all the history and the cache.\n\nThat should help. And unplug your router for about twenty minutes and plug it back in. That should help at all. That should help. But the good thing is the IP transit to you it comes from a US company, which is the highest level of security around the globe.\n\nYeah. It can be sometimes it can be seamless. Sometimes it can be a real pain in the butt. And this one, because it's it's got a different name. It hasn't got an Australian name on it.\n\nIt's it's just stupid. The streaming company just automatically block it. But, anyway, look. We're getting that fixed up. So just give it a we'll be sending out an email when it's all done so that way you can start screaming.\n\nBut YouTube YouTube and Netflix, you should have no problems. Everybody else has seen Netflix. And the only problem is Stan and Foxtel. And alright. No worries, buddy.\n\nHave a good one. Cheers, man. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Wanna get your tech support?","start":0.56,"end":2.02,"sentiment":"neutral","sentiment_score":0.022677081078290938},{"text":"Sorry?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.07171788811683655},{"text":"You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix.","start":9.599999,"end":17.445,"sentiment":"neutral","sentiment_score":-0.1623621011773745},{"text":"Okay.","start":19.425,"end":19.925,"sentiment":"neutral","sentiment_score":-0.009918715804815292},{"text":"We got customers of the Netflix.","start":20.145,"end":21.665,"sentiment":"neutral","sentiment_score":-0.05262380465865135}],"sentiment":"neutral","sentiment_score":-0.11988039678612421,"num_words":43,"start":0.56,"end":21.665},{"sentences":[{"text":"You you have 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I missed a quote from this number. Yes. Yep. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nLike a lot like all my streaming services, I'm working. Right. Just Netflix? Yeah. Okay.\n\nYep. Oh, awesome. Yep. Mhmm. Yes.\n\nYep. Awesome. Yep. Yep. Awesome.\n\nCheers. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"A quote from this number.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":-0.0004782089963555336},{"text":"I missed a quote from this number.","start":6.08,"end":7.94,"sentiment":"neutral","sentiment_score":-0.16512659617832728},{"text":"Yes.","start":17.315,"end":17.715,"sentiment":"neutral","sentiment_score":-0.011380507610738276},{"text":"Yep.","start":17.715,"end":18.195,"sentiment":"neutral","sentiment_score":0.001593253924511373},{"text":"Yeah.","start":18.195,"end":18.435,"sentiment":"neutral","sentiment_score":-0.001259530894458294}],"sentiment":"neutral","sentiment_score":-0.07795493352071693,"num_words":15,"start":3.36,"end":18.435},{"sentences":[{"text":"Yeah.","start":18.435,"end":18.915,"sentiment":"neutral","sentiment_score":-0.002037031576037407},{"text":"Yeah.","start":18.915,"end":19.075,"sentiment":"neutral","sentiment_score":-0.009638404473662376},{"text":"Yeah.","start":19.075,"end":19.575,"sentiment":"neutral","sentiment_score":-0.006718619726598263},{"text":"Yeah.","start":23.955,"end":24.455,"sentiment":"neutral","sentiment_score":-0.04261775687336922},{"text":"Yeah.","start":24.595,"end":24.755001,"sentiment":"neutral","sentiment_score":0.04420271515846253}],"sentiment":"neutral","sentiment_score":-0.003361819498240946,"num_words":5,"start":18.435,"end":24.755001},{"sentences":[{"text":"Like a lot like all my streaming services, I'm working.","start":24.755001,"end":27.255001,"sentiment":"neutral","sentiment_score":0.1074791707098484},{"text":"Right.","start":30.460001,"end":30.78,"sentiment":"neutral","sentiment_score":0.09517614543437958},{"text":"Just Netflix?","start":30.78,"end":31.6,"sentiment":"neutral","sentiment_score":0.05108235590159893},{"text":"Yeah.","start":39.82,"end":40.22,"sentiment":"neutral","sentiment_score":0.012443860992789268},{"text":"Okay.","start":40.22,"end":40.72,"sentiment":"neutral","sentiment_score":0.006001239642500877}],"sentiment":"neutral","sentiment_score":0.08603851099809011,"num_words":15,"start":24.755001,"end":40.72},{"sentences":[{"text":"Yep.","start":55.21,"end":55.71,"sentiment":"neutral","sentiment_score":-0.02779207192361355},{"text":"Oh, awesome.","start":66.57,"end":67.55,"sentiment":"positive","sentiment_score":0.5807700157165527},{"text":"Yep.","start":77.315,"end":77.815,"sentiment":"neutral","sentiment_score":0.30542808771133423},{"text":"Mhmm.","start":90.92,"end":91.42,"sentiment":"neutral","sentiment_score":0.05736427754163742},{"text":"Yes.","start":96.975006,"end":97.475006,"sentiment":"neutral","sentiment_score":-0.02236093021929264}],"sentiment":"neutral","sentiment_score":0.24569656575719515,"num_words":6,"start":55.21,"end":97.475006},{"sentences":[{"text":"Yep.","start":105.135,"end":105.635,"sentiment":"neutral","sentiment_score":-0.08301647752523422},{"text":"Awesome.","start":112.740005,"end":113.240005,"sentiment":"positive","sentiment_score":0.35657113790512085},{"text":"Yep.","start":121.700005,"end":122.17487,"sentiment":"neutral","sentiment_score":0.09202402085065842},{"text":"Yep.","start":125.294876,"end":125.69487,"sentiment":"neutral","sentiment_score":0.20920173823833463},{"text":"Awesome.","start":125.69487,"end":126.17487,"sentiment":"positive","sentiment_score":0.49957144260406494}],"sentiment":"neutral","sentiment_score":0.21487037241458892,"num_words":5,"start":105.135,"end":126.17487},{"sentences":[{"text":"Cheers.","start":126.17487,"end":126.574875,"sentiment":"positive","sentiment_score":0.5234140157699585},{"text":"Thank you.","start":126.574875,"end":127.23487,"sentiment":"positive","sentiment_score":0.582219272851944},{"text":"You too.","start":129.21487,"end":129.69487,"sentiment":"neutral","sentiment_score":0.3132893517613411},{"text":"Bye.","start":129.69487,"end":130.19487,"sentiment":"neutral","sentiment_score":0.2308213710784912}],"sentiment":"positive","sentiment_score":0.42420877267916995,"num_words":6,"start":126.17487,"end":130.19487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Wanna get your tech support?\n\nChannel 1: A quote from this number.\n\nChannel 0: Sorry?\n\nChannel 1: I missed a quote from this number.\n\nChannel 0: You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix.\n\nChannel 1: Yes. Yep. Yeah. Yeah. Yeah.\n\nYeah.\n\nChannel 0: Okay. We got customers of the Netflix. You you have Netflix. It's not working. Right?\n\nChannel 1: Yeah. Yeah. Like a lot like all my streaming services, I'm working.\n\nChannel 0: Yeah. Netflix should be working.\n\nChannel 1: Right. Just Netflix?\n\nChannel 0: Yeah. This day is the other one because we upgraded it on Saturday. There's some fine tuning that needs to be done.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Okay.\n\nChannel 0: the IP name is showing USA, which it shouldn't because we're in Australia even though it's a USA company because all all the IP streaming either comes from The Netherlands, I think it is, Canada, or The USA. There's\n\nChannel 1: Yep.\n\nChannel 0: no there's no one here in Australia that does it. So that has to it's getting relocated now, so hopefully it will happen sometime soon. And once that gets done, you'll be able to see all the rest of the streaming. But\n\nChannel 1: Oh,\n\nChannel 0: your Internet,\n\nChannel 1: awesome.\n\nChannel 0: everything else should work out. If you're not seeing Netflix, you should be able to see Netflix. Otherwise, just log in to your TV, go to your settings, and delete all the history and the cache. That\n\nChannel 1: Yep.\n\nChannel 0: should help. And unplug your router for about twenty minutes and plug it back in. That should help at all. That should help. But the good thing is the IP transit to you it comes from a US company, which is the highest level of security around the globe.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. It can be sometimes it can be seamless. Sometimes it can be a real pain in the butt.\n\nChannel 1: Yes.\n\nChannel 0: And this one, because it's it's got a different name. It hasn't got an Australian name on it. It's it's just stupid. The\n\nChannel 1: Yep.\n\nChannel 0: streaming company just automatically block it. But, anyway, look. We're getting that fixed up. So just give it a we'll be sending out an email when it's all\n\nChannel 1: Awesome.\n\nChannel 0: done so that way you can start screaming. But YouTube YouTube and Netflix, you should have no problems. Everybody else has seen Netflix. And the only problem\n\nChannel 1: Yep.\n\nChannel 0: is Stan and Foxtel.\n\nChannel 1: Yep. Awesome.\n\nChannel 0: And\n\nChannel 1: Cheers. Thank you.\n\nChannel 0: alright. No worries, buddy. Have a good one. Cheers, man.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Wanna get your tech support?","start":0.56,"end":2.02,"sentiment":"neutral","sentiment_score":0.022677081078290938}],"sentiment":"neutral","sentiment_score":0.022677081078290938,"channel":0,"num_words":5,"start":0.56,"end":2.02},{"sentences":[{"text":"A quote from this number.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":-0.0004782089963555336}],"sentiment":"neutral","sentiment_score":-0.0004782089963555336,"channel":1,"num_words":5,"start":3.36,"end":4.58},{"sentences":[{"text":"Sorry?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.07171788811683655}],"sentiment":"neutral","sentiment_score":-0.07171788811683655,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"I missed a quote from this 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The agent advises the customer to update their IP address and router settings to ensure their internet is working. The agent also mentions that the issue may be caused by a different name on the streaming service and that they will be sending an email when it's resolved."},"intents":{"segments":[{"text":"Wanna get your tech support? A quote from this number. Sorry?","start_word":1,"end_word":11,"intents":[{"intent":"Provide tech support","confidence_score":0.008587246}]},{"text":"You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix.","start_word":18,"end_word":47,"intents":[{"intent":"Explain internet issues","confidence_score":0.0009621742}]},{"text":"You probably might have called before regarding your your well, we did an update on Saturday, and people are having issues with their Internet streaming, or you might have Netflix. Yes.","start_word":18,"end_word":48,"intents":[{"intent":"Update website","confidence_score":0.028846813}]},{"text":"Like a lot like all my streaming services, I'm working. Yeah. Netflix should be working. Right. Just Netflix? Yeah.","start_word":71,"end_word":89,"intents":[{"intent":"Express understanding","confidence_score":0.0004497409}]},{"text":"the IP name is showing USA, which it shouldn't because we're in Australia even though it's a USA company because all all the IP streaming either comes from The Netherlands, I think it is, Canada, or The USA. There's Yep. no there's no one here in Australia that does it. So that has to it's getting relocated now, so hopefully it will happen sometime soon.","start_word":114,"end_word":178,"intents":[{"intent":"Relocate to australia","confidence_score":0.005156005}]},{"text":"But the good thing is the IP transit to you it comes from a US company, which is the highest level of security around the globe. Mhmm. 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That should help at all.","start_word":205,"end_word":257,"sentiment":"neutral","sentiment_score":0.10030392557382584},{"text":"That should help.","start_word":258,"end_word":260,"sentiment":"positive","sentiment_score":0.3497063219547272},{"text":"But the good thing is the IP transit to you it comes from a US company, which is the highest level of security around the globe. Mhmm. Yeah. It can be sometimes it can be seamless. Sometimes it can be a real pain in the butt. Yes. And this one, because it's it's got a different name. It hasn't got an Australian name on it. It's it's just stupid. The Yep. streaming company just automatically block it. But, anyway, look. We're getting that fixed up. So just give it a we'll be sending out an email when it's all Awesome. done so that way you can start screaming. But YouTube YouTube and Netflix, you should have no problems. Everybody else has seen Netflix. And the only problem Yep. is Stan and Foxtel. 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