{"metadata":{"transaction_key":"deprecated","request_id":"01a0c17c-5410-7961-891d-997ec215bca9","sha256":"c5579de3d10cb9a57f2d712b8e028e14dc1d0018ca7e7ce6e6b618764b0ccbef","created":"2026-09-21T01:02:26.715Z","duration":19.007938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. This is Harlene from Better Cleanforce.","confidence":0.99658203,"words":[{"word":"hi","start":11.932938,"end":12.252937,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15075497329235077},{"word":"this","start":12.252937,"end":12.572937,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.17502504587173462},{"word":"is","start":12.572937,"end":12.812938,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1652684509754181},{"word":"harlene","start":12.812938,"end":13.312938,"confidence":0.609375,"punctuated_word":"Harlene","sentiment":"neutral","sentiment_score":0.1619637906551361},{"word":"from","start":13.612938,"end":13.852938,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23756106197834015},{"word":"better","start":13.852938,"end":14.172937,"confidence":0.21923828,"punctuated_word":"Better","sentiment":"neutral","sentiment_score":0.31208398938179016},{"word":"cleanforce","start":14.172937,"end":14.672937,"confidence":0.73950195,"punctuated_word":"Cleanforce.","sentiment":"neutral","sentiment_score":0.1697811782360077}],"paragraphs":{"transcript":"\nHi. This is Harlene from Better Cleanforce.","paragraphs":[{"sentences":[{"text":"Hi.","start":11.932938,"end":12.252937,"sentiment":"neutral","sentiment_score":0.15075497329235077},{"text":"This is Harlene from Better Cleanforce.","start":12.252937,"end":14.672937,"sentiment":"neutral","sentiment_score":0.20361391951640448}],"sentiment":"neutral","sentiment_score":0.1960626414843968,"num_words":7,"start":11.932938,"end":14.672937}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.48,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.7283402681350708},{"word":"call","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7300093770027161},{"word":"has","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.7600924968719482},{"word":"been","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.7899919152259827},{"word":"forwarded","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.7787151336669922},{"word":"to","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7788395285606384},{"word":"voice","start":1.68,"end":1.92,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7884148955345154},{"word":"mail","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7668716907501221},{"word":"the","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7505982518196106},{"word":"person","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7475841045379639},{"word":"you're","start":3.12,"end":3.36,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7332814931869507},{"word":"trying","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7534772753715515},{"word":"to","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.759042501449585},{"word":"reach","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7772483825683594},{"word":"is","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8000971078872681},{"word":"not","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8082432150840759},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7672122120857239},{"word":"at","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4226294457912445},{"word":"the","start":5.6,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3780674636363983},{"word":"tone","start":5.68,"end":6.16,"confidence":1.0,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.3300473093986511},{"word":"please","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.38725534081459045},{"word":"record","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.43096715211868286},{"word":"your","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.41552114486694336},{"word":"message","start":6.96,"end":7.46,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3888004720211029},{"word":"when","start":7.742937,"end":7.9029374,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.290506511926651},{"word":"you","start":7.9029374,"end":7.9829373,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3193638026714325},{"word":"have","start":7.9829373,"end":8.222938,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2785017788410187},{"word":"finished","start":8.222938,"end":8.702937,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.24125725030899048},{"word":"recording","start":8.702937,"end":9.102938,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.3205212950706482},{"word":"you","start":9.102938,"end":9.342937,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3769339621067047},{"word":"may","start":9.342937,"end":9.422937,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.4401223361492157},{"word":"hang","start":9.422937,"end":9.662937,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3515782058238983},{"word":"up","start":9.662937,"end":10.162937,"confidence":1.0,"punctuated_word":"up.","sentiment":"negative","sentiment_score":-0.3825093507766723}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.7651594132184982},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":4.98,"sentiment":"negative","sentiment_score":-0.7663093937767876},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"negative","sentiment_score":-0.3933269040925162},{"text":"When you have finished recording, you may hang up.","start":7.742937,"end":10.162937,"sentiment":"negative","sentiment_score":-0.33347716596391463}],"sentiment":"negative","sentiment_score":-0.5688679597594521,"num_words":33,"start":0.16,"end":10.162937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. This is Harlene from Better Cleanforce.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.7651594132184982},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":4.98,"sentiment":"negative","sentiment_score":-0.7663093937767876},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"negative","sentiment_score":-0.3933269040925162},{"text":"When you have finished recording, you may hang up.","start":7.742937,"end":10.162937,"sentiment":"negative","sentiment_score":-0.33347716596391463}],"sentiment":"negative","sentiment_score":-0.5688679597594521,"channel":1,"num_words":33,"start":0.16,"end":10.162937},{"sentences":[{"text":"Hi.","start":11.932938,"end":12.252937,"sentiment":"neutral","sentiment_score":0.15075497329235077},{"text":"This is Harlene from Better Cleanforce.","start":12.252937,"end":14.672937,"sentiment":"neutral","sentiment_score":0.20361391951640448}],"sentiment":"neutral","sentiment_score":0.1960626414843968,"channel":0,"num_words":7,"start":11.932938,"end":14.672937}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hi. This is Harlene from Better Cleanforce."},"intents":{"segments":[{"text":"This is Harlene from Better Cleanforce.","start_word":34,"end_word":39,"intents":[{"intent":"Leave message","confidence_score":0.66602486}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","start_word":0,"end_word":32,"sentiment":"negative","sentiment_score":-0.5708067417144775},{"text":"Hi. This is Harlene from Better Cleanforce.","start_word":33,"end_word":39,"sentiment":"neutral","sentiment_score":0.19987629354000092}],"average":{"sentiment":"negative","sentiment_score":-0.4108536558331184}}}}