{"metadata":{"transaction_key":"deprecated","request_id":"03296d6c-4167-4eb0-b7ad-28611f84e2c9","sha256":"ca216c86d655d4e24df85e2a175a0a57d52523ee57c9ac5cdc1431fd58f610eb","created":"2026-03-24T01:20:50.048Z","duration":883.87195,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4166,"output_tokens":113},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4816,"output_tokens":4826},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4816,"output_tokens":330}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Catherine. It's Dana from Oakview Financial. How are you? Yeah. I just wanna give you a quick call now if that's okay. I don't wanna take up too much time. I just had some things I wanted to sort of run through with you that saw and just sort of catch up as well. Is now okay? Yeah? Fantastic. That's so oh, that's so yeah. I'm so sorry for the confusion there. Because I had 11:30 in my calendar, 11AM South Australia time, but then you've received a text message slightly oddly. So that's okay. I'm so sorry. We'll have it now. That way, you've got the rest of your day. It's eleven o'clock here. I think when Kaden booked in, he had the time difference back the front. That's all. Sorry. I see. Yeah. Look. I do just wanna discuss your personal information there. So I will just confirm that you're happy for me to continue with the call recording. Is that right? Yep. Beautiful. And the security there with you as well just to confirm your full name, date of birth, and address I should have on file. Yep. Beautiful. Thank you so much for that. One of the things I sort of wanted to talk to you about was more about your trauma policy. So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment. And, obviously, money is you're coming and going at different times, and you're trying to restructure everything. But I'm still just seeing the lapse the lapse notices that are coming through every month and that the dishonor notices that are coming, and I think you're receiving those as well. It's probably not. Yeah. No. Yeah. We we absolutely do. So I can see your policy is paid up for this month now, which is good. But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can. So you they have what's called a premium holiday. And, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze. So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma. But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place. You just won't pay for it for the time being. And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy. So I just wanted to sort of let you know you have that option. Yeah? Just to hopefully well, did you want me just to start with a smaller time frame? Yeah. So at the moment, it's sixty six months? Yep. Yep. That's okay. Yeah. Yeah. Oh, no. Yeah. Wow. Yeah. Yep. Perfect. Yep. If it's just lazy, it's a little bit of stress. Wow. Wow. One last thing, and this will just add one last thing on your on your plate there. Yep. Yep. Yeah. Yeah. Yeah. Absolutely. It just sorta means you you don't have the risk of the policy lapsing there. The premiums wouldn't be coming out for a period of time. I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you. We don't have to update advice or anything to reflect this. It's just a form we need to get from TEL. Essentially, you've just got a note that you accept that there has been a change to your circumstances. I had a quick look at the form. It basically says we accept your request. We will confirm the certain date of the premium holiday in writing. So they may just choose to use the full twelve months, and then you can always bring it back if you need to to start. Like, we can look at six months, and then if you no longer need that, if you're comfortable reinstating it, we'll just call and say, hey. Take it off the premium holiday, and they'll start just recuperating the cost a little bit. The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet. But your household income for the last three months has reduced by 30% or more. So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there. Are you happy for us to pre tick that box for you and pre fill the form and just send it through? Beautiful. I'll no. Oh, you poor thing. Well, hopefully, this helps a little bit. Yeah. It takes time. It does take time. There's a lot going on. You did? Wow. Wow. Yeah. And did you yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. You've got a lot going on at the moment. Oh, well, hopefully, this just helps a little bit. I know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis. So it's just a little bit extra money that you'll have, you know, put towards something else, hopefully. So yeah. Yeah. Beautiful. Well, I will get Kayne to do that form for you. We can we can pre fill it with as much information as possible. I'll get Tim to confirm with Tal that we're happy to have a DocuSign. We'll send it through and log in to follow-up. Once you sign and return it back, we can send it through. We'll find out from them if we can just request six months or if we just do the full twelve months and can reinstate it back in in six months' time if you choose to. Yeah. Okay. Okay. Yep. Beautiful. Not a problem at all. Excellent. And, yeah, it just means that the premiums don't come out for that period of time. It just that there's disadvantages that you can't claim on the policy in that period of time because you're not paying the premium. But you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate it earlier. So we've got you carded. Okay? Yeah. Correct. Yep. Yep. They'll just start taking the premiums out as per I know it's just gone through renewal as of January, I believe. Yeah. The last week of January, it went through renewal there. So you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you. But I was just having a bit of a look at things. It's like, hey. Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that. But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially. So, yeah, that sounds okay. That's okay. It's not a problem at all. I will get Caden to get the paperwork organized for you as quickly as possible. Okay. I'm pretty sure it's how it's pretty good with DocuSigning these sorts of things. So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted. Okay? Beautiful. And I'll make a little tick box. If I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going. If you need anything in the meantime, let me know. I'm always happy to, you know, touch base, you know, closer to if you need. But, yeah, we can make a catch up for six months' time to see where things are sitting for you. And if we reinstate, then we'll keep it on that premium freeze. Yeah. Yep. Oh, damn. Yeah. Yes. Yeah. Yeah. Yeah. And hopefully give them back pay. You'll have to probably claim again because they close the claim once they've done it. That's a bit of a shame because realistically, you your expenditures well and truly like, you yeah. I don't know. They don't understand how they do that. It's everything on this end showed you should've gotten something. Yeah. Yeah. Absolutely. Tax time, get your assessment, and then, yeah, reclaim again and send it through and be like, this is what it is. And, yeah, hopefully, that that will just be able to give you a little bit of money and and backdate it a little bit too. So yeah. Yeah. Perfect. With that one there, I can have a quick look at that now with the yeah, so we look at the my pay calculator. How much are you paying on the health care at the moment, the private health insurance on a monthly basis? $1.55 per fortnight. Yep. That's okay. So that it's pretty expensive for private health cover. I'm still paying for mine. It's insane. Just keeps going up and up and up, and I'm not even claiming that much on it. Yeah. Yeah. No. It's okay. I'll have yeah. I'll have a quick look at the calculator now to see what the difference might be as an estimate for you. So your private health insurance at that rate, you're paying about 4,030 on a yearly basis. If what's your income at the moment? We had a 106,000 something? That's okay. If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option. If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis. So it is cheaper that way. It is cheaper to have the Medicare levy surcharge as opposed to the private health cover. But the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the ambulance cover is different. It's all part of electricity, which is strange. But I know. Yeah. Do you have to have ambulance cover separate in the state that you're in? Yep. Because I know in New South Wales, we have to. I don't have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up. I do have to have it separate, so I have it as part of my private health insurance. But you could even look at just what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge, yeah, and see what the cost is. Yeah. Yeah. Yeah. Wow. Yeah. No. It's all good. All good. Well, yeah, I know it's difficult even. Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey. Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you? Yeah. Yeah. That's okay. It's not a problem at all. I'll get catered onto that form for you. We'll get it sorted, and then we can always touch base. I'll let you know. Obviously, they'll send out a letter that shows the date that the free starts and the date that it ends, and we can always catch up in between that and, you know, see how things are going. Okay? Oh, that's okay. Not a problem. Enjoy the rest of your day. Thanks for taking my call. Talk soon. See you later.","confidence":0.99708515,"words":[{"word":"hi","start":2.8799999,"end":3.1999998,"confidence":0.99575734,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.05859296768903732},{"word":"catherine","start":3.1999998,"end":3.6799998,"confidence":0.90176445,"punctuated_word":"Catherine.","sentiment":"neutral","sentiment_score":0.07442067563533783},{"word":"it's","start":3.6799998,"end":3.84,"confidence":0.9897847,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.09692832082509996},{"word":"dana","start":3.84,"end":4.16,"confidence":0.9287035,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.09076252579689026},{"word":"from","start":4.16,"end":4.4,"confidence":0.996995,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1003524288535118},{"word":"oakview","start":4.4,"end":4.7999997,"confidence":0.5722953,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.0922773852944374},{"word":"financial","start":4.7999997,"end":5.2999997,"confidence":0.9976306,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1117887943983078},{"word":"how","start":5.44,"end":5.68,"confidence":0.99961495,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23126937448978424},{"word":"are","start":5.68,"end":5.92,"confidence":0.99985945,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19029192626476288},{"word":"you","start":5.92,"end":6.42,"confidence":0.9997602,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1812783181667328},{"word":"yeah","start":8.639999,"end":9.139999,"confidence":0.98991346,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2435264587402344},{"word":"i","start":10.08,"end":10.24,"confidence":0.6389236,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09147711843252182},{"word":"just","start":10.24,"end":10.48,"confidence":0.9885315,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1086425483226776},{"word":"wanna","start":10.48,"end":10.719999,"confidence":0.95958847,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.09783389419317244},{"word":"give","start":10.719999,"end":10.88,"confidence":0.9946078,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.067827969789505},{"word":"you","start":10.88,"end":10.96,"confidence":0.99931586,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03114936873316765},{"word":"a","start":10.96,"end":11.04,"confidence":0.9935913,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05002662539482117},{"word":"quick","start":11.04,"end":11.28,"confidence":0.99984634,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.07111521065235138},{"word":"call","start":11.28,"end":11.44,"confidence":0.9891839,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.060989946126937866},{"word":"now","start":11.44,"end":11.599999,"confidence":0.99901605,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.03852563351392746},{"word":"if","start":11.599999,"end":11.759999,"confidence":0.5173793,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.022091984748840332},{"word":"that's","start":11.759999,"end":12.0,"confidence":0.96604574,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.008774290792644024},{"word":"okay","start":12.0,"end":12.24,"confidence":0.98903584,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.011694606393575668},{"word":"i","start":12.24,"end":12.32,"confidence":0.9989686,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14886055886745453},{"word":"don't","start":12.32,"end":12.559999,"confidence":0.9999031,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1345619410276413},{"word":"wanna","start":12.559999,"end":12.719999,"confidence":0.99429965,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.14738520979881287},{"word":"take","start":12.719999,"end":12.96,"confidence":0.9974045,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1620124578475952},{"word":"up","start":12.96,"end":13.12,"confidence":0.92932653,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.20459088683128357},{"word":"too","start":13.12,"end":13.36,"confidence":0.99769235,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.12219230830669404},{"word":"much","start":13.36,"end":13.665,"confidence":0.99759585,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.12776793539524078},{"word":"time","start":13.665,"end":13.905,"confidence":0.9974054,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.11673752963542938},{"word":"i","start":13.905,"end":13.985,"confidence":0.9997863,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10936923325061798},{"word":"just","start":13.985,"end":14.1449995,"confidence":0.9995728,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0844632089138031},{"word":"had","start":14.1449995,"end":14.305,"confidence":0.8057015,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0855526253581047},{"word":"some","start":14.305,"end":14.465,"confidence":0.99937755,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0872785821557045},{"word":"things","start":14.465,"end":14.705,"confidence":0.9996401,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.07128740102052689},{"word":"i","start":14.705,"end":14.865,"confidence":0.9900621,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06491538137197495},{"word":"wanted","start":14.865,"end":15.105,"confidence":0.9982199,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.05263637378811836},{"word":"to","start":15.105,"end":15.184999,"confidence":0.995656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04445602744817734},{"word":"sort","start":15.184999,"end":15.425,"confidence":0.975839,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.06166069582104683},{"word":"of","start":15.425,"end":15.505,"confidence":0.9840163,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05499154329299927},{"word":"run","start":15.505,"end":15.745,"confidence":0.9989328,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.03834538906812668},{"word":"through","start":15.745,"end":15.985,"confidence":0.9994598,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.04585746675729752},{"word":"with","start":15.985,"end":16.065,"confidence":0.9989046,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.057562652975320816},{"word":"you","start":16.065,"end":16.225,"confidence":0.99916875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05703074857592583},{"word":"that","start":16.225,"end":16.465,"confidence":0.8738524,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04551331698894501},{"word":"saw","start":16.465,"end":16.705,"confidence":0.49244,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.04291237145662308},{"word":"and","start":16.705,"end":16.865,"confidence":0.61553913,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05816931277513504},{"word":"just","start":16.865,"end":17.025,"confidence":0.5830195,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05951600521802902},{"word":"sort","start":17.025,"end":17.145,"confidence":0.9800249,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.06149923801422119},{"word":"of","start":17.145,"end":17.265,"confidence":0.63764733,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04546841233968735},{"word":"catch","start":17.265,"end":17.505,"confidence":0.9962902,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.03846243768930435},{"word":"up","start":17.505,"end":17.744999,"confidence":0.99887234,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.04575258493423462},{"word":"as","start":17.744999,"end":17.904999,"confidence":0.99979275,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.019857702776789665},{"word":"well","start":17.904999,"end":18.404999,"confidence":0.9985343,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.017430968582630157},{"word":"is","start":18.465,"end":18.705,"confidence":0.8958637,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02778905443847179},{"word":"now","start":18.705,"end":18.945,"confidence":0.99750596,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.023511530831456184},{"word":"okay","start":18.945,"end":19.445,"confidence":0.99139726,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.029038801789283752},{"word":"yeah","start":19.744999,"end":20.244999,"confidence":0.8814189,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.016004037111997604},{"word":"fantastic","start":21.185,"end":21.685,"confidence":0.9994929,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.5560140609741211},{"word":"that's","start":25.585,"end":25.985,"confidence":0.9887597,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07377175241708755},{"word":"so","start":25.985,"end":26.485,"confidence":0.3738658,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06702703982591629},{"word":"oh","start":32.75,"end":32.91,"confidence":0.83257806,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.10089855641126633},{"word":"that's","start":32.91,"end":33.31,"confidence":0.9877292,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.10319221019744872},{"word":"so","start":33.31,"end":33.47,"confidence":0.7359872,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06850358843803406},{"word":"yeah","start":33.55,"end":33.63,"confidence":0.86485744,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06208828091621399},{"word":"i'm","start":33.63,"end":33.79,"confidence":0.9990895,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.059171564877033234},{"word":"so","start":33.79,"end":34.11,"confidence":0.99153894,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.07518278807401657},{"word":"sorry","start":34.11,"end":34.35,"confidence":0.9987804,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.09411750733852386},{"word":"for","start":34.35,"end":34.59,"confidence":0.9993881,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10889852046966551},{"word":"the","start":34.59,"end":34.75,"confidence":0.99900216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12558558583259585},{"word":"confusion","start":34.75,"end":35.25,"confidence":0.99686545,"punctuated_word":"confusion","sentiment":"neutral","sentiment_score":-0.11385751515626907},{"word":"there","start":35.309998,"end":35.63,"confidence":0.6904286,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.1482369899749756},{"word":"because","start":35.63,"end":35.87,"confidence":0.99620205,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11059337854385376},{"word":"i","start":35.87,"end":35.95,"confidence":0.9995105,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1217784658074379},{"word":"had","start":35.95,"end":36.19,"confidence":0.9927759,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.10681077837944032},{"word":"11:30","start":36.19,"end":36.91,"confidence":0.99919116,"punctuated_word":"11:30","sentiment":"neutral","sentiment_score":-0.0750790536403656},{"word":"in","start":36.91,"end":37.07,"confidence":0.9950616,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.031910721212625504},{"word":"my","start":37.07,"end":37.23,"confidence":0.99980897,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.045531436800956726},{"word":"calendar","start":37.23,"end":37.73,"confidence":0.91817427,"punctuated_word":"calendar,","sentiment":"neutral","sentiment_score":-0.06219877302646637},{"word":"11am","start":38.03,"end":38.67,"confidence":0.9994098,"punctuated_word":"11AM","sentiment":"neutral","sentiment_score":-0.03650187328457832},{"word":"south","start":38.67,"end":38.91,"confidence":0.79740834,"punctuated_word":"South","sentiment":"neutral","sentiment_score":-0.043687984347343445},{"word":"australia","start":38.91,"end":39.23,"confidence":0.93044215,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.0448274202644825},{"word":"time","start":39.23,"end":39.39,"confidence":0.96765566,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.06027573347091675},{"word":"but","start":39.39,"end":39.55,"confidence":0.92375314,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08078125864267349},{"word":"then","start":39.55,"end":39.71,"confidence":0.994266,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.13862638175487518},{"word":"you've","start":39.71,"end":39.87,"confidence":0.99002033,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.14362050592899325},{"word":"received","start":39.87,"end":40.11,"confidence":0.99783474,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.1871570348739624},{"word":"a","start":40.11,"end":40.27,"confidence":0.82395005,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15397325158119202},{"word":"text","start":40.27,"end":40.510002,"confidence":0.99978286,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.1966148465871811},{"word":"message","start":40.510002,"end":40.83,"confidence":0.9998511,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1827323287725449},{"word":"slightly","start":40.83,"end":41.33,"confidence":0.58054733,"punctuated_word":"slightly","sentiment":"neutral","sentiment_score":-0.2585449814796448},{"word":"oddly","start":41.575,"end":41.895,"confidence":0.8234303,"punctuated_word":"oddly.","sentiment":"neutral","sentiment_score":-0.24198248982429504},{"word":"so","start":41.895,"end":42.055,"confidence":0.9979175,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1079193577170372},{"word":"that's","start":42.055,"end":42.295002,"confidence":0.9984093,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1378732472658157},{"word":"okay","start":42.295002,"end":42.535,"confidence":0.9863449,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0859445184469223},{"word":"i'm","start":42.535,"end":42.695,"confidence":0.9987577,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1877910941839218},{"word":"so","start":42.695,"end":42.935,"confidence":0.995799,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.18688061833381653},{"word":"sorry","start":42.935,"end":43.255,"confidence":0.99814314,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.16709154844284058},{"word":"we'll","start":43.255,"end":43.415,"confidence":0.9981865,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.06278368830680847},{"word":"have","start":43.415,"end":43.655003,"confidence":0.9998241,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.049470871686935425},{"word":"it","start":43.655003,"end":43.815002,"confidence":0.99958104,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07384690642356873},{"word":"now","start":43.815002,"end":44.055,"confidence":0.9229714,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.03585240989923477},{"word":"that","start":44.055,"end":44.215,"confidence":0.99888664,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.020816240459680557},{"word":"way","start":44.215,"end":44.455,"confidence":0.77521294,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.023799419403076172},{"word":"you've","start":44.455,"end":44.615,"confidence":0.9932731,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.02914070151746273},{"word":"got","start":44.615,"end":44.775,"confidence":0.99725205,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.17916712164878845},{"word":"the","start":44.775,"end":44.935,"confidence":0.99900264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17617693543434143},{"word":"rest","start":44.935,"end":45.175,"confidence":0.9998857,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.17091751098632812},{"word":"of","start":45.175,"end":45.255,"confidence":0.99924797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.20686481893062592},{"word":"your","start":45.255,"end":45.415,"confidence":0.9994685,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.141289621591568},{"word":"day","start":45.415,"end":45.915,"confidence":0.99958175,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.1679917424917221},{"word":"it's","start":51.175003,"end":51.495003,"confidence":0.9714091,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.010789651423692703},{"word":"eleven","start":51.495003,"end":51.975,"confidence":0.99977297,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":0.014436698518693449},{"word":"o'clock","start":51.975,"end":52.295002,"confidence":0.99995595,"punctuated_word":"o'clock","sentiment":"neutral","sentiment_score":0.023272547870874405},{"word":"here","start":52.295002,"end":52.615,"confidence":0.9991252,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.023940768092870712},{"word":"i","start":52.615,"end":52.775,"confidence":0.99965584,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006371632218360901},{"word":"think","start":52.775,"end":53.015,"confidence":0.9995627,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.00368303619325161},{"word":"when","start":53.015,"end":53.255,"confidence":0.9902554,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.010656502097845078},{"word":"kaden","start":53.255,"end":53.655,"confidence":0.7134172,"punctuated_word":"Kaden","sentiment":"neutral","sentiment_score":0.018799209967255592},{"word":"booked","start":53.655,"end":53.895,"confidence":0.9858538,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.01992756687104702},{"word":"in","start":53.895,"end":54.135002,"confidence":0.8818078,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.0016321633011102676},{"word":"he","start":54.135002,"end":54.295002,"confidence":0.98547375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.0007520401850342751},{"word":"had","start":54.295002,"end":54.535,"confidence":0.98842573,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.010366939008235931},{"word":"the","start":54.535,"end":54.775,"confidence":0.97992927,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0095621757209301},{"word":"time","start":54.775,"end":54.935,"confidence":0.99969494,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.012373562902212145},{"word":"difference","start":54.935,"end":55.335,"confidence":0.99899083,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.024417707696557045},{"word":"back","start":55.335,"end":55.68,"confidence":0.99949276,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.014496181160211565},{"word":"the","start":55.68,"end":55.84,"confidence":0.5069839,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012432405725121498},{"word":"front","start":55.84,"end":56.34,"confidence":0.90844595,"punctuated_word":"front.","sentiment":"neutral","sentiment_score":0.0017583779990673063},{"word":"that's","start":56.8,"end":56.96,"confidence":0.9981158,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02351411245763302},{"word":"all","start":56.96,"end":57.46,"confidence":0.9852754,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.025210708379745483},{"word":"sorry","start":57.760002,"end":58.260002,"confidence":0.99680936,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.003730867058038711},{"word":"i","start":59.68,"end":59.84,"confidence":0.78021705,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19692473113536835},{"word":"see","start":59.84,"end":60.34,"confidence":0.94254327,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.24433621764183044},{"word":"yeah","start":60.64,"end":61.14,"confidence":0.9991567,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1337401568889618},{"word":"look","start":62.24,"end":62.56,"confidence":0.65430576,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.1281672865152359},{"word":"i","start":62.56,"end":62.72,"confidence":0.999851,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12253011763095856},{"word":"do","start":62.72,"end":62.8,"confidence":0.8962389,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13390785455703735},{"word":"just","start":62.8,"end":63.04,"confidence":0.9979583,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12053442001342772},{"word":"wanna","start":63.04,"end":63.28,"confidence":0.9845477,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.11201591044664384},{"word":"discuss","start":63.28,"end":63.68,"confidence":0.9952649,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":0.13348382711410522},{"word":"your","start":63.68,"end":63.84,"confidence":0.99782604,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1335015892982483},{"word":"personal","start":63.84,"end":64.24,"confidence":0.9938023,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":0.15104317665100098},{"word":"information","start":64.24,"end":64.64,"confidence":0.9970415,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.1475776582956314},{"word":"there","start":64.64,"end":64.8,"confidence":0.7432182,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.1208188384771347},{"word":"so","start":64.8,"end":64.96,"confidence":0.99742633,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1572166234254837},{"word":"i","start":64.96,"end":65.04,"confidence":0.9758557,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15967503190040588},{"word":"will","start":65.04,"end":65.2,"confidence":0.92126167,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17828722298145294},{"word":"just","start":65.2,"end":65.44,"confidence":0.99868554,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2004849761724472},{"word":"confirm","start":65.44,"end":65.76,"confidence":0.9981989,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.24178871512413025},{"word":"that","start":65.76,"end":65.92,"confidence":0.9997949,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22771869599819183},{"word":"you're","start":65.92,"end":66.16,"confidence":0.9958328,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.28152525424957275},{"word":"happy","start":66.16,"end":66.4,"confidence":0.99924064,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.3031217157840729},{"word":"for","start":66.4,"end":66.48,"confidence":0.97828525,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3063039481639862},{"word":"me","start":66.48,"end":66.72,"confidence":0.99915624,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.22642764449119568},{"word":"to","start":66.72,"end":66.8,"confidence":0.9976732,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2301051914691925},{"word":"continue","start":66.8,"end":67.3,"confidence":0.5688931,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":0.2785208821296692},{"word":"with","start":67.36,"end":67.6,"confidence":0.9996364,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2692367434501648},{"word":"the","start":67.6,"end":67.76,"confidence":0.9982494,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2439624220132828},{"word":"call","start":67.76,"end":68.0,"confidence":0.8905681,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2399146258831024},{"word":"recording","start":68.0,"end":68.4,"confidence":0.99192643,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":0.14135663211345673},{"word":"is","start":68.4,"end":68.64,"confidence":0.9999105,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.11772829294204712},{"word":"that","start":68.64,"end":68.8,"confidence":0.9999517,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13757483661174774},{"word":"right","start":68.8,"end":69.285,"confidence":0.9998688,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.12160258740186693},{"word":"yep","start":69.365005,"end":69.685005,"confidence":0.7952641,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09459368884563446},{"word":"beautiful","start":69.685005,"end":70.165,"confidence":0.9914004,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.4231924712657929},{"word":"and","start":70.165,"end":70.40501,"confidence":0.98422223,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.21796225011348724},{"word":"the","start":70.40501,"end":70.565,"confidence":0.43098253,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1752709448337555},{"word":"security","start":70.565,"end":71.045006,"confidence":0.98781466,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.14473561942577362},{"word":"there","start":71.045006,"end":71.205,"confidence":0.6851068,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.11279867589473724},{"word":"with","start":71.205,"end":71.365005,"confidence":0.98096555,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1368713080883026},{"word":"you","start":71.365005,"end":71.525,"confidence":0.9848107,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1314282864332199},{"word":"as","start":71.525,"end":71.685005,"confidence":0.9429968,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10923731327056883},{"word":"well","start":71.685005,"end":71.845,"confidence":0.99983346,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.08311213552951813},{"word":"just","start":71.845,"end":72.005005,"confidence":0.64486974,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12028758972883224},{"word":"to","start":72.005005,"end":72.165,"confidence":0.9981546,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12086743861436844},{"word":"confirm","start":72.165,"end":72.485,"confidence":0.999905,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.1238788515329361},{"word":"your","start":72.485,"end":72.645004,"confidence":0.940759,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11582507193088531},{"word":"full","start":72.645004,"end":72.805,"confidence":0.99981016,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.13824927806854248},{"word":"name","start":72.805,"end":73.045006,"confidence":0.9932612,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.10411645472049712},{"word":"date","start":73.045006,"end":73.205,"confidence":0.999338,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.1162884160876274},{"word":"of","start":73.205,"end":73.285,"confidence":0.99724555,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1111021637916565},{"word":"birth","start":73.285,"end":73.525,"confidence":0.98692536,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.11506164073944092},{"word":"and","start":73.525,"end":73.76501,"confidence":0.9995974,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1094239130616188},{"word":"address","start":73.76501,"end":74.08501,"confidence":0.9995371,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.104618102312088},{"word":"i","start":74.08501,"end":74.245,"confidence":0.895385,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1003274992108345},{"word":"should","start":74.245,"end":74.40501,"confidence":0.99978656,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14297011494636536},{"word":"have","start":74.40501,"end":74.565,"confidence":0.9994017,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09519048780202866},{"word":"on","start":74.565,"end":74.805,"confidence":0.99979335,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08014865964651108},{"word":"file","start":74.805,"end":75.305,"confidence":0.9626446,"punctuated_word":"file.","sentiment":"neutral","sentiment_score":0.11500820517539978},{"word":"yep","start":77.44501,"end":77.94501,"confidence":0.93210804,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02024343423545361},{"word":"beautiful","start":80.965004,"end":81.44501,"confidence":0.99881685,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.732089638710022},{"word":"thank","start":81.44501,"end":81.685005,"confidence":0.9997814,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8527418375015259},{"word":"you","start":81.685005,"end":81.845,"confidence":0.99984527,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8595666885375977},{"word":"so","start":81.845,"end":82.08501,"confidence":0.9995004,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.809808611869812},{"word":"much","start":82.08501,"end":82.325005,"confidence":0.9999218,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.8560979962348938},{"word":"for","start":82.325005,"end":82.485,"confidence":0.99981195,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7920613884925842},{"word":"that","start":82.485,"end":82.92,"confidence":0.9998275,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.7067422866821289},{"word":"one","start":83.479996,"end":83.72,"confidence":0.9080453,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.1733553260564804},{"word":"of","start":83.72,"end":83.799995,"confidence":0.99755377,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17300352454185486},{"word":"the","start":83.799995,"end":83.88,"confidence":0.98067564,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13228227198123932},{"word":"things","start":83.88,"end":84.119995,"confidence":0.9993662,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.16201499104499817},{"word":"i","start":84.119995,"end":84.2,"confidence":0.9448317,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06010603532195091},{"word":"sort","start":84.2,"end":84.439995,"confidence":0.9441219,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.04990304261445999},{"word":"of","start":84.439995,"end":84.52,"confidence":0.99012125,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04047722741961479},{"word":"wanted","start":84.52,"end":84.759995,"confidence":0.9996586,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02818721905350685},{"word":"to","start":84.759995,"end":84.84,"confidence":0.9987,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045458436012268066},{"word":"talk","start":84.84,"end":85.0,"confidence":0.9991454,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.07028883695602417},{"word":"to","start":85.0,"end":85.08,"confidence":0.9460152,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05974234640598297},{"word":"you","start":85.08,"end":85.159996,"confidence":0.9970968,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05352664366364479},{"word":"about","start":85.159996,"end":85.32,"confidence":0.99937445,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.09109818935394288},{"word":"was","start":85.32,"end":85.56,"confidence":0.9963264,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.051660340279340744},{"word":"more","start":85.56,"end":85.72,"confidence":0.9998306,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04837292432785034},{"word":"about","start":85.72,"end":85.96,"confidence":0.99979824,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04488493502140045},{"word":"your","start":85.96,"end":86.119995,"confidence":0.99958545,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03479168564081192},{"word":"trauma","start":86.119995,"end":86.6,"confidence":0.9947148,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":0.0557275116443634},{"word":"policy","start":86.6,"end":87.1,"confidence":0.95945734,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":0.021021440625190735},{"word":"so","start":87.159996,"end":87.659996,"confidence":0.99916136,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0018162839114665983},{"word":"i've","start":87.96,"end":88.2,"confidence":0.96659577,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.021263062953948975},{"word":"sorta","start":88.2,"end":88.439995,"confidence":0.7514515,"punctuated_word":"sorta","sentiment":"neutral","sentiment_score":0.01124344766139984},{"word":"had","start":88.439995,"end":88.6,"confidence":0.996956,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.026806049048900604},{"word":"a","start":88.6,"end":88.759995,"confidence":0.9993006,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02154405042529106},{"word":"little","start":88.759995,"end":88.92,"confidence":0.99853563,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.01622677966952324},{"word":"bit","start":88.92,"end":89.0,"confidence":0.99935895,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.03225713223218918},{"word":"of","start":89.0,"end":89.08,"confidence":0.9996531,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04515683278441429},{"word":"a","start":89.08,"end":89.159996,"confidence":0.9970727,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03530428186058998},{"word":"look","start":89.159996,"end":89.32,"confidence":0.9995982,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.043520472943782806},{"word":"at","start":89.32,"end":89.4,"confidence":0.98826385,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0738825798034668},{"word":"things","start":89.4,"end":89.56,"confidence":0.8654182,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":0.02227160893380642},{"word":"and","start":89.56,"end":89.64,"confidence":0.95982265,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018145035952329636},{"word":"i","start":89.64,"end":89.72,"confidence":0.9981731,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01405995711684227},{"word":"can","start":89.72,"end":89.88,"confidence":0.9980557,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02062123268842697},{"word":"sorta","start":89.88,"end":90.2,"confidence":0.8308419,"punctuated_word":"sorta","sentiment":"neutral","sentiment_score":0.01487807370722294},{"word":"see","start":90.2,"end":90.36,"confidence":0.9588641,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0326576828956604},{"word":"that","start":90.36,"end":90.52,"confidence":0.9256485,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005487941205501556},{"word":"every","start":90.52,"end":90.84,"confidence":0.99956375,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.009223591536283491},{"word":"month","start":90.84,"end":91.34,"confidence":0.9997305,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.008595600724220276},{"word":"because","start":91.56,"end":91.96,"confidence":0.6441305,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.031165122985839844},{"word":"you're","start":91.96,"end":92.2,"confidence":0.9167094,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05209296941757202},{"word":"going","start":92.2,"end":92.36,"confidence":0.99292517,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.10734119266271593},{"word":"through","start":92.36,"end":92.6,"confidence":0.9767442,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.11510185897350313},{"word":"a","start":92.6,"end":92.68,"confidence":0.998365,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0901344269514084},{"word":"lot","start":92.68,"end":92.84,"confidence":0.9998809,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.10611339658498764},{"word":"at","start":92.84,"end":92.92,"confidence":0.99021417,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13178765773773193},{"word":"the","start":92.92,"end":93.0,"confidence":0.9986994,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08093918859958649},{"word":"moment","start":93.0,"end":93.32,"confidence":0.7071197,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.04932981729507446},{"word":"and","start":93.32,"end":93.479996,"confidence":0.92128825,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.04823260009288788},{"word":"obviously","start":93.479996,"end":93.96,"confidence":0.9998561,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.06790293753147125},{"word":"money","start":93.96,"end":94.2,"confidence":0.97118866,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.12586811184883118},{"word":"is","start":94.2,"end":94.36,"confidence":0.9468531,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12524747848510742},{"word":"you're","start":94.68,"end":94.92,"confidence":0.778046,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.11304119229316711},{"word":"coming","start":94.92,"end":95.159996,"confidence":0.998156,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.136471688747406},{"word":"and","start":95.159996,"end":95.32,"confidence":0.8734169,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0938936099410057},{"word":"going","start":95.32,"end":95.56,"confidence":0.9995383,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1423536241054535},{"word":"at","start":95.56,"end":95.72,"confidence":0.99520725,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11008787155151369},{"word":"different","start":95.72,"end":96.04,"confidence":0.9993425,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07820619642734528},{"word":"times","start":96.04,"end":96.36,"confidence":0.82527685,"punctuated_word":"times,","sentiment":"neutral","sentiment_score":-0.09009937942028046},{"word":"and","start":96.36,"end":96.439995,"confidence":0.87632036,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07567611336708069},{"word":"you're","start":96.439995,"end":96.68,"confidence":0.99604166,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0951131284236908},{"word":"trying","start":96.68,"end":96.92,"confidence":0.99006397,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.19719868898391724},{"word":"to","start":96.92,"end":97.0,"confidence":0.9967914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1925598680973053},{"word":"restructure","start":97.0,"end":97.5,"confidence":0.9997885,"punctuated_word":"restructure","sentiment":"neutral","sentiment_score":-0.2356731742620468},{"word":"everything","start":97.64,"end":98.04,"confidence":0.951699,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.14708901941776276},{"word":"but","start":98.04,"end":98.355,"confidence":0.9889387,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08190451562404633},{"word":"i'm","start":98.51501,"end":98.595,"confidence":0.70275986,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.094039186835289},{"word":"still","start":98.595,"end":98.755005,"confidence":0.4397919,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08914311230182648},{"word":"just","start":98.755005,"end":99.255005,"confidence":0.74418914,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07697823643684387},{"word":"seeing","start":99.635,"end":99.875,"confidence":0.92470473,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.07786009460687637},{"word":"the","start":99.875,"end":100.115005,"confidence":0.91813004,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0846605971455574},{"word":"lapse","start":100.115005,"end":100.435005,"confidence":0.82016414,"punctuated_word":"lapse","sentiment":"neutral","sentiment_score":-0.10073845088481904},{"word":"the","start":100.595,"end":100.995,"confidence":0.7793351,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1184503510594368},{"word":"lapse","start":100.995,"end":101.315,"confidence":0.9165182,"punctuated_word":"lapse","sentiment":"neutral","sentiment_score":-0.1261749565601349},{"word":"notices","start":101.315,"end":101.635,"confidence":0.9910062,"punctuated_word":"notices","sentiment":"neutral","sentiment_score":-0.11520835757255554},{"word":"that","start":101.635,"end":101.755005,"confidence":0.9930628,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1132984459400177},{"word":"are","start":101.755005,"end":101.875,"confidence":0.98160696,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.10191577672958374},{"word":"coming","start":101.875,"end":102.195,"confidence":0.9984535,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.10051728785037994},{"word":"through","start":102.195,"end":102.515,"confidence":0.9980749,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.09979987144470216},{"word":"every","start":102.515,"end":102.83501,"confidence":0.9995382,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.08798909187316895},{"word":"month","start":102.83501,"end":103.235,"confidence":0.99938524,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.06371784210205078},{"word":"and","start":103.235,"end":103.735,"confidence":0.79340667,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06441017985343933},{"word":"that","start":103.875,"end":104.115005,"confidence":0.90151036,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1461614966392517},{"word":"the","start":104.115005,"end":104.275,"confidence":0.8024524,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2028499096632004},{"word":"dishonor","start":104.275,"end":104.755005,"confidence":0.86528456,"punctuated_word":"dishonor","sentiment":"neutral","sentiment_score":-0.33282941579818726},{"word":"notices","start":104.755005,"end":105.15501,"confidence":0.97441226,"punctuated_word":"notices","sentiment":"neutral","sentiment_score":-0.17791882157325745},{"word":"that","start":105.15501,"end":105.235,"confidence":0.9836109,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21245217323303223},{"word":"are","start":105.235,"end":105.395004,"confidence":0.9762187,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.18397489190101624},{"word":"coming","start":105.395004,"end":105.635,"confidence":0.7489027,"punctuated_word":"coming,","sentiment":"neutral","sentiment_score":-0.1554923802614212},{"word":"and","start":105.635,"end":105.795006,"confidence":0.9872111,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09786846488714218},{"word":"i","start":105.795006,"end":105.875,"confidence":0.99693644,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1288047581911087},{"word":"think","start":105.875,"end":106.115005,"confidence":0.9996407,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.09232530742883682},{"word":"you're","start":106.115005,"end":106.275,"confidence":0.99456835,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.14707502722740173},{"word":"receiving","start":106.275,"end":106.755005,"confidence":0.9993697,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":-0.17831222712993622},{"word":"those","start":106.755005,"end":107.075005,"confidence":0.9990114,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.20108695328235623},{"word":"as","start":107.075005,"end":107.235,"confidence":0.99951434,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15974771976470947},{"word":"well","start":107.235,"end":107.555,"confidence":0.8671202,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.1896546483039856},{"word":"it's","start":107.555,"end":107.875,"confidence":0.95585,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.37726831436157227},{"word":"probably","start":107.875,"end":108.355,"confidence":0.99031246,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.3758198618888855},{"word":"not","start":108.355,"end":108.855,"confidence":0.86322033,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.3717318773269654},{"word":"yeah","start":110.355,"end":110.755005,"confidence":0.8360765,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011450380086898804},{"word":"no","start":110.755005,"end":111.255005,"confidence":0.7240976,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.029006842523813248},{"word":"yeah","start":111.979996,"end":112.38,"confidence":0.9979035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15520772337913513},{"word":"we","start":112.38,"end":112.7,"confidence":0.9953939,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.27071768045425415},{"word":"we","start":112.7,"end":112.939995,"confidence":0.8850534,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.30597618222236633},{"word":"absolutely","start":112.939995,"end":113.34,"confidence":0.99247664,"punctuated_word":"absolutely","sentiment":"positive","sentiment_score":0.3624084293842316},{"word":"do","start":113.34,"end":113.659996,"confidence":0.9905484,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.3246074318885803},{"word":"so","start":113.659996,"end":113.82,"confidence":0.9974757,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3645568788051605},{"word":"i","start":113.82,"end":113.9,"confidence":0.9993119,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4220107197761536},{"word":"can","start":113.9,"end":114.06,"confidence":0.99979085,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3887985348701477},{"word":"see","start":114.06,"end":114.22,"confidence":0.99624544,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.4192823469638825},{"word":"your","start":114.22,"end":114.46,"confidence":0.9848326,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4333295226097107},{"word":"policy","start":114.46,"end":114.86,"confidence":0.99921155,"punctuated_word":"policy","sentiment":"positive","sentiment_score":0.4319650828838349},{"word":"is","start":114.86,"end":115.1,"confidence":0.9984817,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4219251573085785},{"word":"paid","start":115.1,"end":115.34,"confidence":0.99971503,"punctuated_word":"paid","sentiment":"positive","sentiment_score":0.42386746406555176},{"word":"up","start":115.34,"end":115.5,"confidence":0.99290437,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.4658982753753662},{"word":"for","start":115.5,"end":115.659996,"confidence":0.99770975,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3898674845695496},{"word":"this","start":115.659996,"end":115.9,"confidence":0.99988437,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3928488790988922},{"word":"month","start":115.9,"end":116.14,"confidence":0.9998343,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.3082202672958374},{"word":"now","start":116.14,"end":116.38,"confidence":0.9710121,"punctuated_word":"now,","sentiment":"positive","sentiment_score":0.42860686779022217},{"word":"which","start":116.38,"end":116.7,"confidence":0.9998622,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.4472781717777252},{"word":"is","start":116.7,"end":116.78,"confidence":0.9992712,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5320761203765869},{"word":"good","start":116.78,"end":117.28,"confidence":0.94624317,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.43249672651290894},{"word":"but","start":117.58,"end":117.82,"confidence":0.5356926,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.12439364194869997},{"word":"i","start":117.82,"end":117.9,"confidence":0.9996729,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08158192783594131},{"word":"just","start":117.9,"end":118.14,"confidence":0.99992263,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04819565266370773},{"word":"wanted","start":118.14,"end":118.38,"confidence":0.9992119,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04869837313890457},{"word":"to","start":118.38,"end":118.46,"confidence":0.99243563,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05523578077554703},{"word":"sorta","start":118.46,"end":118.78,"confidence":0.7789645,"punctuated_word":"sorta","sentiment":"neutral","sentiment_score":0.04098134487867355},{"word":"let","start":118.78,"end":119.02,"confidence":0.99580187,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.010361924767494202},{"word":"you","start":119.02,"end":119.1,"confidence":0.9967699,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05618846416473389},{"word":"know","start":119.1,"end":119.34,"confidence":0.999673,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04730130732059479},{"word":"if","start":119.34,"end":119.5,"confidence":0.58026487,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00529089942574501},{"word":"you","start":119.5,"end":119.659996,"confidence":0.9998474,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07401648163795471},{"word":"are","start":119.659996,"end":119.899994,"confidence":0.99972874,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0784882977604866},{"word":"finding","start":119.899994,"end":120.22,"confidence":0.9967064,"punctuated_word":"finding","sentiment":"neutral","sentiment_score":-0.07839514315128326},{"word":"that","start":120.22,"end":120.38,"confidence":0.9995209,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1510356366634369},{"word":"you","start":120.38,"end":120.54,"confidence":0.9993919,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14620564877986908},{"word":"do","start":120.54,"end":120.78,"confidence":0.9959573,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1218743845820427},{"word":"have","start":120.78,"end":120.939995,"confidence":0.9978042,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19597838819026947},{"word":"financial","start":120.939995,"end":121.42,"confidence":0.9975986,"punctuated_word":"financial","sentiment":"negative","sentiment_score":-0.3778493106365204},{"word":"hardship","start":121.42,"end":121.74,"confidence":0.99671364,"punctuated_word":"hardship","sentiment":"negative","sentiment_score":-0.3805616497993469},{"word":"with","start":121.74,"end":121.979996,"confidence":0.9920867,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17808881402015686},{"word":"that","start":121.979996,"end":122.14,"confidence":0.99945647,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08362612128257751},{"word":"trauma","start":122.14,"end":122.46,"confidence":0.9980007,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.20374147593975067},{"word":"policy","start":122.46,"end":122.86,"confidence":0.9996458,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.07947701960802078},{"word":"and","start":122.86,"end":122.939995,"confidence":0.90236074,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0636257752776146},{"word":"you","start":122.939995,"end":123.18,"confidence":0.9995977,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03666788339614868},{"word":"wanted","start":123.18,"end":123.42,"confidence":0.99835134,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.0028683990240097046},{"word":"to","start":123.42,"end":123.58,"confidence":0.9994672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.001457497477531433},{"word":"maybe","start":123.58,"end":123.82,"confidence":0.9655808,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.00666944682598114},{"word":"put","start":123.82,"end":123.979996,"confidence":0.99892044,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03322763741016388},{"word":"it","start":123.979996,"end":124.14,"confidence":0.9178849,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08240222930908203},{"word":"on","start":124.14,"end":124.38,"confidence":0.9897126,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.073968306183815},{"word":"freeze","start":124.38,"end":124.88,"confidence":0.7580928,"punctuated_word":"freeze,","sentiment":"neutral","sentiment_score":0.025219470262527462},{"word":"you","start":125.235,"end":125.475006,"confidence":0.959588,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10826480388641356},{"word":"absolutely","start":125.475006,"end":125.975006,"confidence":0.99841595,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.2151717245578766},{"word":"can","start":126.035,"end":126.355,"confidence":0.9975401,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.09266743063926695},{"word":"so","start":126.355,"end":126.595,"confidence":0.9989832,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030591078102588657},{"word":"you","start":126.595,"end":126.675,"confidence":0.9361126,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02892269939184189},{"word":"they","start":126.755005,"end":126.915,"confidence":0.99971026,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.02785468101501465},{"word":"have","start":126.915,"end":127.075005,"confidence":0.9996705,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.035638995468616486},{"word":"what's","start":127.075005,"end":127.315,"confidence":0.99341905,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.05926258862018585},{"word":"called","start":127.315,"end":127.555,"confidence":0.9985172,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.055100128054618835},{"word":"a","start":127.555,"end":127.715004,"confidence":0.99752814,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06426384299993515},{"word":"premium","start":127.715004,"end":128.215,"confidence":0.9991961,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":-0.04188062250614166},{"word":"holiday","start":128.27501,"end":128.77501,"confidence":0.8056152,"punctuated_word":"holiday.","sentiment":"neutral","sentiment_score":0.05452374741435051},{"word":"and","start":129.395,"end":129.715,"confidence":0.76100135,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.04773654788732529},{"word":"essentially","start":129.715,"end":130.215,"confidence":0.99669564,"punctuated_word":"essentially,","sentiment":"neutral","sentiment_score":0.03523475304245949},{"word":"as","start":130.355,"end":130.595,"confidence":0.999795,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04915567487478256},{"word":"long","start":130.595,"end":130.91501,"confidence":0.9999193,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.03701601177453995},{"word":"as","start":130.91501,"end":131.155,"confidence":0.9996927,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.005178853869438171},{"word":"this","start":131.155,"end":131.475,"confidence":0.91942185,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01385539025068283},{"word":"you've","start":131.63501,"end":131.875,"confidence":0.98208207,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.0063504502177238464},{"word":"had","start":131.875,"end":132.115,"confidence":0.99492455,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.016948208212852478},{"word":"the","start":132.115,"end":132.355,"confidence":0.6260597,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023157045245170593},{"word":"policy","start":132.355,"end":132.835,"confidence":0.9962172,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.028337180614471436},{"word":"for","start":132.835,"end":132.995,"confidence":0.99905735,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04086984694004059},{"word":"six","start":132.995,"end":133.235,"confidence":0.99991107,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.02535758912563324},{"word":"months","start":133.235,"end":133.55501,"confidence":0.99984133,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.017964579164981842},{"word":"continuously","start":133.55501,"end":134.05501,"confidence":0.9825469,"punctuated_word":"continuously,","sentiment":"neutral","sentiment_score":0.01001325622200966},{"word":"which","start":134.195,"end":134.355,"confidence":0.9995875,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03630082309246063},{"word":"you","start":134.355,"end":134.515,"confidence":0.9998209,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03006034344434738},{"word":"have","start":134.515,"end":135.015,"confidence":0.9731381,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.015036102384328842},{"word":"and","start":135.395,"end":135.63501,"confidence":0.9404946,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012149043381214142},{"word":"that","start":135.63501,"end":135.875,"confidence":0.9992908,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006219424307346344},{"word":"you","start":135.875,"end":136.035,"confidence":0.99880385,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01994449645280838},{"word":"haven't","start":136.035,"end":136.355,"confidence":0.99993765,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.04053349047899246},{"word":"used","start":136.355,"end":136.595,"confidence":0.9955598,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.11122145503759384},{"word":"the","start":136.595,"end":136.755,"confidence":0.9653186,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08105440437793732},{"word":"premium","start":136.755,"end":137.235,"confidence":0.9998031,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":-0.1978348195552826},{"word":"holiday","start":137.235,"end":137.55501,"confidence":0.9999443,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.03548743575811386},{"word":"in","start":137.55501,"end":137.715,"confidence":0.99990034,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12130509316921234},{"word":"the","start":137.715,"end":137.875,"confidence":0.9994905,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06779621541500092},{"word":"past","start":137.875,"end":138.195,"confidence":0.9998803,"punctuated_word":"past","sentiment":"neutral","sentiment_score":-0.10538440942764282},{"word":"twelve","start":138.195,"end":138.515,"confidence":0.9997249,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.05521585792303085},{"word":"months","start":138.515,"end":139.015,"confidence":0.9975581,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.04590525105595589},{"word":"and","start":139.59,"end":139.67,"confidence":0.999348,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03159705549478531},{"word":"that","start":139.67,"end":139.83,"confidence":0.9996369,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03509266674518585},{"word":"you've","start":139.83,"end":140.07,"confidence":0.9906789,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.040980882942676544},{"word":"not","start":140.07,"end":140.31,"confidence":0.999723,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03988727182149887},{"word":"used","start":140.31,"end":140.63,"confidence":0.99398816,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.07028470188379288},{"word":"that","start":140.63,"end":141.03,"confidence":0.9994831,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0435633510351181},{"word":"basically","start":141.03,"end":141.53,"confidence":0.5772328,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.035803794860839844},{"word":"for","start":141.67,"end":141.99,"confidence":0.9969472,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09033632278442384},{"word":"a","start":141.99,"end":142.15,"confidence":0.99536526,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06984452903270721},{"word":"maximum","start":142.15,"end":142.55,"confidence":0.99810696,"punctuated_word":"maximum","sentiment":"neutral","sentiment_score":-0.06585796922445297},{"word":"of","start":142.55,"end":142.71,"confidence":0.94891566,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04937708377838135},{"word":"twelve","start":142.71,"end":142.87,"confidence":0.9998938,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.06496050208806992},{"word":"months","start":142.87,"end":143.19,"confidence":0.9992411,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.06241726502776146},{"word":"over","start":143.19,"end":143.43,"confidence":0.7371812,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.0392594039440155},{"word":"the","start":143.43,"end":143.51,"confidence":0.7807281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017704308032989502},{"word":"entire","start":143.51,"end":143.91,"confidence":0.9981517,"punctuated_word":"entire","sentiment":"neutral","sentiment_score":-0.04386169463396072},{"word":"duration","start":143.91,"end":144.31,"confidence":0.9956391,"punctuated_word":"duration","sentiment":"neutral","sentiment_score":-0.009456314146518707},{"word":"of","start":144.31,"end":144.47,"confidence":0.99073935,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004443913698196411},{"word":"the","start":144.47,"end":144.55,"confidence":0.9983504,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02527901530265808},{"word":"policy","start":144.55,"end":145.05,"confidence":0.7370207,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":0.003990970551967621},{"word":"but","start":145.67,"end":145.91,"confidence":0.57486725,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.028441086411476135},{"word":"you","start":145.91,"end":146.15,"confidence":0.9987419,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02530430257320404},{"word":"can","start":146.15,"end":146.47,"confidence":0.7590499,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.03173743188381195},{"word":"if","start":146.47,"end":146.71,"confidence":0.99974424,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02934933826327324},{"word":"you","start":146.71,"end":146.87,"confidence":0.9993205,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02024216204881668},{"word":"need","start":146.87,"end":147.11,"confidence":0.99983776,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0071172043681144714},{"word":"to","start":147.11,"end":147.35,"confidence":0.9423481,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.012884065508842468},{"word":"put","start":147.35,"end":147.51,"confidence":0.9963652,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03318031132221222},{"word":"the","start":147.51,"end":147.75,"confidence":0.99975866,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04936576634645462},{"word":"premiums","start":147.75,"end":148.25,"confidence":0.99452883,"punctuated_word":"premiums","sentiment":"neutral","sentiment_score":-0.06935784220695496},{"word":"on","start":148.39,"end":148.63,"confidence":0.9965115,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.057839058339595795},{"word":"freeze","start":148.63,"end":149.03,"confidence":0.74079525,"punctuated_word":"freeze.","sentiment":"neutral","sentiment_score":0.03084062412381172},{"word":"so","start":149.03,"end":149.27,"confidence":0.99961025,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0675632506608963},{"word":"you","start":149.27,"end":149.51,"confidence":0.9909616,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.047890663146972656},{"word":"essentially","start":149.51,"end":150.01,"confidence":0.70331264,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":-0.011275909841060638},{"word":"stop","start":150.15,"end":150.39,"confidence":0.9388502,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.06223924458026886},{"word":"paying","start":150.39,"end":150.71,"confidence":0.9997371,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.16890978813171387},{"word":"the","start":150.71,"end":150.87,"confidence":0.99778855,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06683418154716492},{"word":"premium","start":150.87,"end":151.37,"confidence":0.6425322,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":-0.20696404576301575},{"word":"for","start":151.75,"end":152.07,"confidence":0.99750715,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0869777500629425},{"word":"up","start":152.07,"end":152.31,"confidence":0.99963105,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1180420219898224},{"word":"to","start":152.31,"end":152.47,"confidence":0.9996693,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08565749228000641},{"word":"twelve","start":152.47,"end":152.87,"confidence":0.9999026,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.09040247648954391},{"word":"months","start":152.87,"end":153.37,"confidence":0.80864567,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.010114043951034546},{"word":"and","start":154.235,"end":154.47499,"confidence":0.955624,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06211491674184799},{"word":"it","start":154.47499,"end":154.635,"confidence":0.953382,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07904630899429321},{"word":"just","start":154.635,"end":154.875,"confidence":0.89790946,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06431762129068375},{"word":"it","start":154.955,"end":155.035,"confidence":0.9996045,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07962853461503983},{"word":"does","start":155.035,"end":155.275,"confidence":0.9443473,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.07983054965734482},{"word":"mean","start":155.275,"end":155.515,"confidence":0.9942267,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.0690198689699173},{"word":"that","start":155.515,"end":155.675,"confidence":0.99773514,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03980169445276261},{"word":"in","start":155.675,"end":155.83499,"confidence":0.9835065,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0321880578994751},{"word":"that","start":155.83499,"end":155.995,"confidence":0.98410785,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05244678258895874},{"word":"time","start":155.995,"end":156.155,"confidence":0.9569912,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0003515183925628662},{"word":"frame","start":156.155,"end":156.47499,"confidence":0.90519786,"punctuated_word":"frame,","sentiment":"neutral","sentiment_score":0.04433093219995499},{"word":"you","start":156.47499,"end":156.635,"confidence":0.9997969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0387376993894577},{"word":"can't","start":156.635,"end":156.955,"confidence":0.99972856,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":0.008663078770041466},{"word":"claim","start":156.955,"end":157.275,"confidence":0.9991721,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.024634703993797306},{"word":"on","start":157.275,"end":157.435,"confidence":0.9973908,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.029071882367134098},{"word":"the","start":157.435,"end":157.595,"confidence":0.99484116,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015915706753730774},{"word":"trauma","start":157.595,"end":158.075,"confidence":0.8661442,"punctuated_word":"trauma.","sentiment":"neutral","sentiment_score":-0.006519582122564316},{"word":"but","start":158.075,"end":158.315,"confidence":0.9996611,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.09889327734708786},{"word":"instead","start":158.315,"end":158.715,"confidence":0.99732995,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.013228610157966614},{"word":"of","start":158.715,"end":158.875,"confidence":0.99969757,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.011412926018238068},{"word":"having","start":158.875,"end":159.11499,"confidence":0.9999194,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.020869240164756775},{"word":"the","start":159.11499,"end":159.275,"confidence":0.9891144,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005493685603141785},{"word":"policy","start":159.275,"end":159.755,"confidence":0.9989987,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.1460494101047516},{"word":"lapse","start":159.755,"end":159.995,"confidence":0.9400165,"punctuated_word":"lapse,","sentiment":"neutral","sentiment_score":-0.02088755927979946},{"word":"if","start":159.995,"end":160.155,"confidence":0.9955603,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09463751316070557},{"word":"you","start":160.155,"end":160.315,"confidence":0.99963796,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07297950237989426},{"word":"need","start":160.315,"end":160.555,"confidence":0.9997185,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.022440508008003235},{"word":"a","start":160.555,"end":160.635,"confidence":0.9997199,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015493623912334442},{"word":"little","start":160.635,"end":160.875,"confidence":0.99991333,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.07407364249229431},{"word":"bit","start":160.875,"end":161.035,"confidence":0.9998604,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.058649495244026184},{"word":"of","start":161.035,"end":161.275,"confidence":0.99967396,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06655992567539215},{"word":"a","start":161.275,"end":161.355,"confidence":0.942515,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09378936886787416},{"word":"rest","start":161.355,"end":161.675,"confidence":0.9956801,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.0173770934343338},{"word":"from","start":161.675,"end":162.175,"confidence":0.99982506,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06030270457267761},{"word":"that","start":162.235,"end":162.47499,"confidence":0.99974734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12470230460166933},{"word":"amount","start":162.47499,"end":162.715,"confidence":0.99986696,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.013697504997253418},{"word":"of","start":162.715,"end":162.955,"confidence":0.9996158,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.049672096967697144},{"word":"money","start":162.955,"end":163.275,"confidence":0.99997914,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.006299048662185669},{"word":"coming","start":163.275,"end":163.675,"confidence":0.9999478,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.10686516761779784},{"word":"out","start":163.675,"end":164.175,"confidence":0.9985032,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.138198584318161},{"word":"you're","start":164.235,"end":164.47499,"confidence":0.9668889,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1868452429771423},{"word":"essentially","start":164.47499,"end":164.875,"confidence":0.9295046,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":0.18028850853443143},{"word":"they'll","start":164.955,"end":165.275,"confidence":0.96369815,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.1590586155653},{"word":"keep","start":165.275,"end":165.435,"confidence":0.96189463,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.20456337928771973},{"word":"the","start":165.435,"end":165.595,"confidence":0.9994288,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1388411968946457},{"word":"policy","start":165.595,"end":166.075,"confidence":0.9996222,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.0522923618555069},{"word":"in","start":166.075,"end":166.235,"confidence":0.99971503,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15680088102817535},{"word":"place","start":166.235,"end":166.735,"confidence":0.9433435,"punctuated_word":"place.","sentiment":"neutral","sentiment_score":0.13690489530563354},{"word":"you","start":166.82,"end":166.98001,"confidence":0.99965465,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1091771200299263},{"word":"just","start":166.98001,"end":167.14,"confidence":0.9998037,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.059592947363853455},{"word":"won't","start":167.14,"end":167.46,"confidence":0.9978344,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.007318824529647827},{"word":"pay","start":167.46,"end":167.78,"confidence":0.999503,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.133978009223938},{"word":"for","start":167.78,"end":167.94,"confidence":0.9986613,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1028587594628334},{"word":"it","start":167.94,"end":168.1,"confidence":0.9972494,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11039425432682036},{"word":"for","start":168.1,"end":168.26001,"confidence":0.9959132,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15139804780483246},{"word":"the","start":168.26001,"end":168.42,"confidence":0.99891174,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06919316202402115},{"word":"time","start":168.42,"end":168.66,"confidence":0.99968636,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.041992321610450745},{"word":"being","start":168.66,"end":169.06001,"confidence":0.91375697,"punctuated_word":"being.","sentiment":"neutral","sentiment_score":-0.044044360518455505},{"word":"and","start":169.06001,"end":169.3,"confidence":0.999795,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.022097382694482803},{"word":"for","start":169.3,"end":169.46,"confidence":0.9996712,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05106406658887863},{"word":"the","start":169.46,"end":169.70001,"confidence":0.99845994,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.034375663846731186},{"word":"for","start":169.70001,"end":169.94,"confidence":0.9993949,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0514703094959259},{"word":"the","start":169.94,"end":170.02,"confidence":0.99972135,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04826401174068451},{"word":"months","start":170.02,"end":170.34001,"confidence":0.93446714,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.056301094591617584},{"word":"that","start":170.34001,"end":170.5,"confidence":0.9989195,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03415927290916443},{"word":"you","start":170.5,"end":170.66,"confidence":0.9998591,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0287522841244936},{"word":"haven't","start":170.66,"end":170.98001,"confidence":0.99991,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.062259502708911896},{"word":"paid","start":170.98001,"end":171.22,"confidence":0.9992003,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.06304161250591278},{"word":"the","start":171.22,"end":171.38,"confidence":0.9983078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07787080109119415},{"word":"premium","start":171.38,"end":171.86,"confidence":0.9946809,"punctuated_word":"premium,","sentiment":"neutral","sentiment_score":-0.07700209319591522},{"word":"if","start":171.86,"end":172.1,"confidence":0.99943227,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0944204106926918},{"word":"anything","start":172.1,"end":172.42,"confidence":0.9998399,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.09174249321222304},{"word":"was","start":172.42,"end":172.58,"confidence":0.94206107,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.104593887925148},{"word":"to","start":172.58,"end":172.74,"confidence":0.99894136,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09804131090641022},{"word":"happen","start":172.74,"end":173.06,"confidence":0.99525636,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":-0.10956494510173798},{"word":"you","start":173.06,"end":173.22,"confidence":0.9998134,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14192305505275726},{"word":"just","start":173.22,"end":173.46,"confidence":0.9992487,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1729726493358612},{"word":"can't","start":173.46,"end":173.78,"confidence":0.99981254,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.11420845985412598},{"word":"claim","start":173.78,"end":174.1,"confidence":0.9993956,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.06744503974914551},{"word":"on","start":174.1,"end":174.26001,"confidence":0.99823207,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08733617514371872},{"word":"that","start":174.26001,"end":174.42,"confidence":0.9987582,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08622319996356964},{"word":"trauma","start":174.42,"end":174.90001,"confidence":0.99603266,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.10787135362625122},{"word":"policy","start":174.90001,"end":175.40001,"confidence":0.9869163,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":-0.08367855101823807},{"word":"so","start":175.54001,"end":176.04001,"confidence":0.9993754,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00027716904878616333},{"word":"i","start":176.34001,"end":176.58,"confidence":0.99833053,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00341205857694149},{"word":"just","start":176.58,"end":176.90001,"confidence":0.9990677,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00950753502547741},{"word":"wanted","start":176.90001,"end":177.22,"confidence":0.9985335,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.007293788716197014},{"word":"to","start":177.22,"end":177.38,"confidence":0.98731995,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0132982786744833},{"word":"sort","start":177.38,"end":177.54001,"confidence":0.98031795,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.014582537114620209},{"word":"of","start":177.54001,"end":177.70001,"confidence":0.52905273,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.011231783777475355},{"word":"let","start":177.70001,"end":177.86,"confidence":0.9986337,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.004307543858885765},{"word":"you","start":177.86,"end":178.02,"confidence":0.99826944,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36430472135543823},{"word":"know","start":178.02,"end":178.26001,"confidence":0.9997824,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.3827090263366699},{"word":"you","start":178.26001,"end":178.5,"confidence":0.8294391,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5883769989013672},{"word":"have","start":178.5,"end":178.74,"confidence":0.99917954,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6026675701141357},{"word":"that","start":178.74,"end":178.90001,"confidence":0.9994217,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6609305739402771},{"word":"option","start":178.90001,"end":179.40001,"confidence":0.9598019,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.11407635360956192},{"word":"yeah","start":179.94,"end":180.44,"confidence":0.8493384,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.04220704734325409},{"word":"just","start":181.91501,"end":182.075,"confidence":0.9358368,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.01875896193087101},{"word":"to","start":182.075,"end":182.235,"confidence":0.7160268,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04321420192718506},{"word":"hopefully","start":182.235,"end":182.735,"confidence":0.68641704,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":0.06355299055576324},{"word":"well","start":184.955,"end":185.115,"confidence":0.9899912,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.1991485208272934},{"word":"did","start":185.115,"end":185.35501,"confidence":0.99924743,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.17094773054122925},{"word":"you","start":185.35501,"end":185.435,"confidence":0.99984884,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021551162004470825},{"word":"want","start":185.435,"end":185.595,"confidence":0.99947804,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.022056248039007187},{"word":"me","start":185.595,"end":185.835,"confidence":0.9997805,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022361237555742264},{"word":"just","start":185.835,"end":186.075,"confidence":0.95256096,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0226252693682909},{"word":"to","start":186.075,"end":186.155,"confidence":0.99636036,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011289075016975405},{"word":"start","start":186.155,"end":186.395,"confidence":0.9965307,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.0002313088625669479},{"word":"with","start":186.395,"end":186.55501,"confidence":0.99967587,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0002762638032436371},{"word":"a","start":186.55501,"end":186.715,"confidence":0.9943005,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005513396114110947},{"word":"smaller","start":186.715,"end":187.215,"confidence":0.9974825,"punctuated_word":"smaller","sentiment":"neutral","sentiment_score":0.001180758699774742},{"word":"time","start":187.27501,"end":187.675,"confidence":0.97342163,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0005443408153951168},{"word":"frame","start":187.675,"end":188.175,"confidence":0.9901056,"punctuated_word":"frame?","sentiment":"neutral","sentiment_score":0.0012501203455030918},{"word":"yeah","start":188.315,"end":188.815,"confidence":0.99927187,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003877950832247734},{"word":"so","start":189.515,"end":189.755,"confidence":0.87572086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0013164151459932327},{"word":"at","start":189.755,"end":189.91501,"confidence":0.964534,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01295518595725298},{"word":"the","start":189.91501,"end":190.075,"confidence":0.99916565,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016380321234464645},{"word":"moment","start":190.075,"end":190.575,"confidence":0.97775465,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.02240987867116928},{"word":"it's","start":190.715,"end":191.215,"confidence":0.99693,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.013469423167407513},{"word":"sixty","start":191.35501,"end":191.85501,"confidence":0.9362694,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":-0.009078959003090858},{"word":"six","start":192.955,"end":193.27501,"confidence":0.97480994,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.008266610093414783},{"word":"months","start":193.27501,"end":193.77501,"confidence":0.8607532,"punctuated_word":"months?","sentiment":"neutral","sentiment_score":-0.00469214329496026},{"word":"yep","start":193.99501,"end":194.315,"confidence":0.9445448,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00793268159031868},{"word":"yep","start":194.315,"end":194.55501,"confidence":0.9962934,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01758328638970852},{"word":"that's","start":194.55501,"end":194.875,"confidence":0.99914443,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.011948799714446068},{"word":"okay","start":194.875,"end":195.375,"confidence":0.9988531,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.028004057705402374},{"word":"yeah","start":205.32,"end":205.72,"confidence":0.84782803,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05480052903294563},{"word":"yeah","start":205.72,"end":206.22,"confidence":0.96402556,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.057130366563797},{"word":"oh","start":213.795,"end":214.035,"confidence":0.9891627,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11177394539117812},{"word":"no","start":214.035,"end":214.535,"confidence":0.9991118,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.15964719653129578},{"word":"yeah","start":220.515,"end":221.015,"confidence":0.99775875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.036102861166000366},{"word":"wow","start":225.34999,"end":225.84999,"confidence":0.99388015,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":0.11644169688224792},{"word":"yeah","start":232.54999,"end":232.95,"confidence":0.99613845,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26103100180625916},{"word":"yep","start":232.95,"end":233.43,"confidence":0.97948396,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18639467656612396},{"word":"perfect","start":233.43,"end":233.93,"confidence":0.9992058,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.29896867275238037},{"word":"yep","start":237.275,"end":237.67499,"confidence":0.8325175,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.075709767639637},{"word":"if","start":237.67499,"end":237.915,"confidence":0.9377852,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.05808314308524132},{"word":"it's","start":237.915,"end":238.075,"confidence":0.61865634,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03640582412481308},{"word":"just","start":238.075,"end":238.23499,"confidence":0.5251668,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.059373967349529266},{"word":"lazy","start":238.23499,"end":238.555,"confidence":0.7502214,"punctuated_word":"lazy,","sentiment":"neutral","sentiment_score":0.02272513508796692},{"word":"it's","start":238.555,"end":238.715,"confidence":0.9856235,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07711949199438095},{"word":"a","start":238.715,"end":238.795,"confidence":0.99429446,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1264660507440567},{"word":"little","start":238.795,"end":239.03499,"confidence":0.999734,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.15545156598091123},{"word":"bit","start":239.03499,"end":239.19499,"confidence":0.99931955,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.09106555581092834},{"word":"of","start":239.19499,"end":239.275,"confidence":0.95688885,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003699779510498047},{"word":"stress","start":239.275,"end":239.775,"confidence":0.99279976,"punctuated_word":"stress.","sentiment":"neutral","sentiment_score":0.06466032564640045},{"word":"wow","start":240.95499,"end":241.45499,"confidence":0.9974961,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":0.19289305806159973},{"word":"wow","start":241.515,"end":241.995,"confidence":0.9948578,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":0.1458260416984558},{"word":"one","start":241.995,"end":242.23499,"confidence":0.9992212,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.07833846658468246},{"word":"last","start":242.23499,"end":242.47499,"confidence":0.6182415,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06321454793214798},{"word":"thing","start":242.47499,"end":242.795,"confidence":0.7703837,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.07787208259105682},{"word":"and","start":242.795,"end":242.95499,"confidence":0.9997063,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07094721496105194},{"word":"this","start":242.95499,"end":243.11499,"confidence":0.9977023,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07163737714290619},{"word":"will","start":243.11499,"end":243.355,"confidence":0.9847874,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07613145560026169},{"word":"just","start":243.355,"end":243.515,"confidence":0.9979621,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07432166486978531},{"word":"add","start":243.515,"end":243.75499,"confidence":0.9996704,"punctuated_word":"add","sentiment":"neutral","sentiment_score":0.07599654793739319},{"word":"one","start":243.75499,"end":243.995,"confidence":0.9995115,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0663517490029335},{"word":"last","start":243.995,"end":244.23499,"confidence":0.8681104,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.04668090119957924},{"word":"thing","start":244.23499,"end":244.47499,"confidence":0.9996364,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.06578122079372406},{"word":"on","start":244.47499,"end":244.635,"confidence":0.9994892,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09481000155210496},{"word":"your","start":244.635,"end":244.875,"confidence":0.95769507,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10959965735673904},{"word":"on","start":244.875,"end":245.03499,"confidence":0.9988638,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13024595379829407},{"word":"your","start":245.03499,"end":245.275,"confidence":0.99947625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11199536919593812},{"word":"plate","start":245.275,"end":245.515,"confidence":0.99691284,"punctuated_word":"plate","sentiment":"neutral","sentiment_score":0.12806746363639832},{"word":"there","start":245.515,"end":246.015,"confidence":0.98205066,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0981590300798416},{"word":"yep","start":248.33,"end":248.83,"confidence":0.9459332,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.028798600658774376},{"word":"yep","start":249.93001,"end":250.43001,"confidence":0.9784104,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.051345616579055786},{"word":"yeah","start":251.13,"end":251.63,"confidence":0.7457651,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01174536906182766},{"word":"yeah","start":254.49,"end":254.97,"confidence":0.9845306,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02946360409259796},{"word":"yeah","start":254.97,"end":255.05,"confidence":0.8909596,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11544418334960938},{"word":"absolutely","start":255.05,"end":255.55,"confidence":0.98896813,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.30725282430648804},{"word":"it","start":255.93001,"end":256.09,"confidence":0.995233,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.21804359555244449},{"word":"just","start":256.09,"end":256.25,"confidence":0.9590623,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15095573663711548},{"word":"sorta","start":256.25,"end":256.49,"confidence":0.7458267,"punctuated_word":"sorta","sentiment":"neutral","sentiment_score":0.16446159780025482},{"word":"means","start":256.49,"end":256.81,"confidence":0.98371685,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.14390641450881958},{"word":"you","start":256.81,"end":257.05002,"confidence":0.9977532,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17639043927192688},{"word":"you","start":257.05002,"end":257.21,"confidence":0.9984686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11724725365638732},{"word":"don't","start":257.21,"end":257.53,"confidence":0.99986947,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.09497948735952376},{"word":"have","start":257.53,"end":257.69,"confidence":0.9995993,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0557742640376091},{"word":"the","start":257.69,"end":257.77002,"confidence":0.9867316,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029897868633270264},{"word":"risk","start":257.77002,"end":258.01,"confidence":0.9997261,"punctuated_word":"risk","sentiment":"neutral","sentiment_score":-0.13318055868148804},{"word":"of","start":258.01,"end":258.17,"confidence":0.99833834,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05358932912349701},{"word":"the","start":258.17,"end":258.25,"confidence":0.9921653,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0900425985455513},{"word":"policy","start":258.25,"end":258.73,"confidence":0.99984264,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.15288230776786804},{"word":"lapsing","start":258.73,"end":259.21,"confidence":0.9983926,"punctuated_word":"lapsing","sentiment":"neutral","sentiment_score":-0.010343159548938274},{"word":"there","start":259.21,"end":259.71,"confidence":0.99660075,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.0927591323852539},{"word":"the","start":259.85,"end":260.01,"confidence":0.78847224,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03199058771133423},{"word":"premiums","start":260.01,"end":260.49,"confidence":0.9957917,"punctuated_word":"premiums","sentiment":"neutral","sentiment_score":-0.03031831979751587},{"word":"wouldn't","start":260.49,"end":260.81,"confidence":0.9215932,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.051561713218688965},{"word":"be","start":260.81,"end":260.97,"confidence":0.99800116,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.052876196801662445},{"word":"coming","start":260.97,"end":261.21,"confidence":0.9998677,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.05423766374588013},{"word":"out","start":261.21,"end":261.45,"confidence":0.9809973,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07043714821338654},{"word":"for","start":261.45,"end":261.61002,"confidence":0.9993369,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06588883697986603},{"word":"a","start":261.61002,"end":261.69,"confidence":0.9967313,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03832270950078964},{"word":"period","start":261.69,"end":262.01,"confidence":0.99918777,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.026706412434577945},{"word":"of","start":262.01,"end":262.185,"confidence":0.93537974,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010056555271148682},{"word":"time","start":262.185,"end":262.505,"confidence":0.99951756,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.01250917837023735},{"word":"i","start":262.505,"end":262.665,"confidence":0.999561,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0014292523264884949},{"word":"know","start":262.665,"end":262.825,"confidence":0.99973124,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.004814580082893372},{"word":"they","start":262.825,"end":263.065,"confidence":0.9969721,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.012494213879108427},{"word":"asked","start":263.065,"end":263.225,"confidence":0.51287717,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.0048950836062431335},{"word":"you","start":263.225,"end":263.385,"confidence":0.9993761,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005210980772972107},{"word":"to","start":263.385,"end":263.465,"confidence":0.99816006,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01017504185438156},{"word":"come","start":263.465,"end":263.705,"confidence":0.99934155,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.004084832966327667},{"word":"out","start":263.705,"end":263.865,"confidence":0.98820263,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.011796101927757263},{"word":"again","start":263.865,"end":264.025,"confidence":0.9969253,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.009711876511573792},{"word":"in","start":264.025,"end":264.185,"confidence":0.99826425,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.011290010064840317},{"word":"a","start":264.185,"end":264.26498,"confidence":0.9980877,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02101277746260166},{"word":"couple","start":264.26498,"end":264.585,"confidence":0.9997898,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.004828266799449921},{"word":"of","start":264.585,"end":264.665,"confidence":0.99516547,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.017274491488933563},{"word":"days'","start":264.665,"end":264.985,"confidence":0.82185805,"punctuated_word":"days'","sentiment":"neutral","sentiment_score":0.02041802555322647},{"word":"time","start":264.985,"end":265.225,"confidence":0.9918244,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.027328193187713623},{"word":"but","start":265.225,"end":265.465,"confidence":0.99971145,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.044110216200351715},{"word":"i'll","start":265.465,"end":265.705,"confidence":0.9999535,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06051557511091232},{"word":"get","start":265.705,"end":266.185,"confidence":0.9998116,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0446135513484478},{"word":"someone","start":266.185,"end":266.505,"confidence":0.98068595,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.07149334251880646},{"word":"to","start":266.505,"end":266.665,"confidence":0.9990466,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07736463844776154},{"word":"try","start":266.665,"end":266.825,"confidence":0.99979216,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.07308727502822876},{"word":"and","start":266.825,"end":266.905,"confidence":0.99747926,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10570282489061356},{"word":"get","start":266.905,"end":267.145,"confidence":0.9998654,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0986228883266449},{"word":"this","start":267.145,"end":267.305,"confidence":0.99929774,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1242816224694252},{"word":"form","start":267.305,"end":267.625,"confidence":0.99557376,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.045514412224292755},{"word":"organized","start":267.625,"end":268.125,"confidence":0.9992454,"punctuated_word":"organized","sentiment":"neutral","sentiment_score":0.083409383893013},{"word":"for","start":268.185,"end":268.345,"confidence":0.99987185,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10247297585010529},{"word":"you","start":268.345,"end":268.845,"confidence":0.99991345,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05130535364151001},{"word":"we","start":269.145,"end":269.305,"confidence":0.97840685,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07294414192438126},{"word":"don't","start":269.305,"end":269.54498,"confidence":0.99997723,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.007574434392154217},{"word":"have","start":269.54498,"end":269.705,"confidence":0.99985456,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.056092768907547},{"word":"to","start":269.705,"end":269.865,"confidence":0.99460334,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10096925497055054},{"word":"update","start":269.865,"end":270.185,"confidence":0.99953914,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.08915531635284424},{"word":"advice","start":270.185,"end":270.505,"confidence":0.93530613,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":-0.06941748410463333},{"word":"or","start":270.505,"end":270.665,"confidence":0.99828666,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08814835548400879},{"word":"anything","start":270.665,"end":270.985,"confidence":0.99995613,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.0783485546708107},{"word":"to","start":270.985,"end":271.145,"confidence":0.99929035,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08324554562568665},{"word":"reflect","start":271.145,"end":271.465,"confidence":0.9998603,"punctuated_word":"reflect","sentiment":"neutral","sentiment_score":-0.059980832040309906},{"word":"this","start":271.465,"end":271.705,"confidence":0.89557934,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.0312422513961792},{"word":"it's","start":271.705,"end":271.865,"confidence":0.97769153,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.007556173950433731},{"word":"just","start":271.865,"end":272.105,"confidence":0.99759334,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01942738890647888},{"word":"a","start":272.105,"end":272.26498,"confidence":0.5795642,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025412054732441906},{"word":"form","start":272.26498,"end":272.505,"confidence":0.99094546,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.021286766976118088},{"word":"we","start":272.505,"end":272.745,"confidence":0.99822086,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0032348744571208954},{"word":"need","start":272.745,"end":272.905,"confidence":0.9995184,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.031303130090236664},{"word":"to","start":272.905,"end":272.985,"confidence":0.9990557,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.039259858429431915},{"word":"get","start":272.985,"end":273.225,"confidence":0.9998258,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04510285332798958},{"word":"from","start":273.225,"end":273.54498,"confidence":0.9993781,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09020847082138062},{"word":"tel","start":273.54498,"end":274.04498,"confidence":0.6308694,"punctuated_word":"TEL.","sentiment":"neutral","sentiment_score":0.04483559727668762},{"word":"essentially","start":274.505,"end":274.905,"confidence":0.997386,"punctuated_word":"Essentially,","sentiment":"neutral","sentiment_score":0.018080934882164},{"word":"you've","start":274.905,"end":275.145,"confidence":0.7729603,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.04238509386777878},{"word":"just","start":275.145,"end":275.385,"confidence":0.9995334,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04731062799692154},{"word":"got","start":275.385,"end":275.705,"confidence":0.6796157,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.043094273656606674},{"word":"a","start":275.705,"end":275.865,"confidence":0.9038549,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.056954048573970795},{"word":"note","start":275.865,"end":276.105,"confidence":0.9942321,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.04969336837530136},{"word":"that","start":276.105,"end":276.26498,"confidence":0.9993055,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05680112540721893},{"word":"you","start":276.26498,"end":276.425,"confidence":0.9994178,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04431222379207611},{"word":"accept","start":276.425,"end":276.825,"confidence":0.6588606,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.05328594148159027},{"word":"that","start":276.825,"end":276.985,"confidence":0.89250946,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.012012116611003876},{"word":"there","start":276.985,"end":277.145,"confidence":0.99703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.015541747212409971},{"word":"has","start":277.145,"end":277.385,"confidence":0.997572,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.009995587170124054},{"word":"been","start":277.385,"end":277.54498,"confidence":0.9989157,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.02032320946455002},{"word":"a","start":277.54498,"end":277.625,"confidence":0.99182194,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009431101381778715},{"word":"change","start":277.625,"end":277.865,"confidence":0.9932755,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.05599987506866455},{"word":"to","start":277.865,"end":278.025,"confidence":0.7279305,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08170025795698166},{"word":"your","start":278.025,"end":278.16,"confidence":0.99236506,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1057579219341278},{"word":"circumstances","start":278.4,"end":278.72,"confidence":0.68695974,"punctuated_word":"circumstances.","sentiment":"neutral","sentiment_score":-0.03850127011537552},{"word":"i","start":278.72,"end":278.88,"confidence":0.35305518,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05815526843070984},{"word":"had","start":278.88,"end":279.0,"confidence":0.9553591,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.04755968973040581},{"word":"a","start":279.0,"end":279.12,"confidence":0.98757976,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05900181457400322},{"word":"quick","start":279.12,"end":279.36002,"confidence":0.9975413,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.06800447404384613},{"word":"look","start":279.36002,"end":279.52,"confidence":0.99950266,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.05381877347826958},{"word":"at","start":279.52,"end":279.68,"confidence":0.9960103,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0738324373960495},{"word":"the","start":279.68,"end":279.84,"confidence":0.9989104,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.051009468734264374},{"word":"form","start":279.84,"end":280.34,"confidence":0.9142773,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.05858127772808075},{"word":"it","start":280.56,"end":280.80002,"confidence":0.32787964,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.07488773763179779},{"word":"basically","start":280.80002,"end":281.2,"confidence":0.9768747,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.058116666972637177},{"word":"says","start":281.2,"end":281.52,"confidence":0.9891529,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.053828440606594086},{"word":"we","start":281.52,"end":281.6,"confidence":0.69403887,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05226461589336395},{"word":"accept","start":281.6,"end":281.92,"confidence":0.9983034,"punctuated_word":"accept","sentiment":"neutral","sentiment_score":0.11863672733306883},{"word":"your","start":281.92,"end":282.16,"confidence":0.9910534,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08627106994390488},{"word":"request","start":282.16,"end":282.48,"confidence":0.94726604,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.11269766837358476},{"word":"we","start":282.48,"end":282.64,"confidence":0.99937636,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06170661002397537},{"word":"will","start":282.64,"end":282.88,"confidence":0.95369136,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07986284792423248},{"word":"confirm","start":282.88,"end":283.38,"confidence":0.9994636,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.13026967644691467},{"word":"the","start":283.6,"end":283.76,"confidence":0.99781954,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08751638233661652},{"word":"certain","start":283.76,"end":284.08002,"confidence":0.5742089,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":0.08411109447479248},{"word":"date","start":284.08002,"end":284.32,"confidence":0.9982451,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.1266850233078003},{"word":"of","start":284.32,"end":284.48,"confidence":0.9742322,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07441054284572601},{"word":"the","start":284.48,"end":284.64,"confidence":0.9995652,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06758370995521545},{"word":"premium","start":284.64,"end":285.04,"confidence":0.9986797,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":0.046028148382902145},{"word":"holiday","start":285.04,"end":285.44,"confidence":0.9997373,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.09293240308761597},{"word":"in","start":285.44,"end":285.6,"confidence":0.96528006,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08174401521682739},{"word":"writing","start":285.6,"end":285.92,"confidence":0.8436675,"punctuated_word":"writing.","sentiment":"neutral","sentiment_score":0.06277792155742645},{"word":"so","start":285.92,"end":286.08002,"confidence":0.83865,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.036345068365335464},{"word":"they","start":286.08002,"end":286.24,"confidence":0.97962976,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.026571739464998245},{"word":"may","start":286.24,"end":286.48,"confidence":0.9848936,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.017346307635307312},{"word":"just","start":286.48,"end":286.72,"confidence":0.9969702,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02389701083302498},{"word":"choose","start":286.72,"end":287.04,"confidence":0.9973769,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.017893142998218536},{"word":"to","start":287.04,"end":287.2,"confidence":0.9963917,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019218917936086655},{"word":"use","start":287.2,"end":287.44,"confidence":0.99955434,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.019721895456314087},{"word":"the","start":287.44,"end":287.6,"confidence":0.9968266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012680679559707642},{"word":"full","start":287.6,"end":287.84,"confidence":0.9915255,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03250627964735031},{"word":"twelve","start":287.84,"end":288.24,"confidence":0.9998104,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.01834144815802574},{"word":"months","start":288.24,"end":288.74,"confidence":0.8738606,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.02581561729311943},{"word":"and","start":288.8,"end":288.96,"confidence":0.9801538,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02773547545075417},{"word":"then","start":288.96,"end":289.12,"confidence":0.9996908,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.025227440521121025},{"word":"you","start":289.12,"end":289.28,"confidence":0.9992193,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014429545029997826},{"word":"can","start":289.28,"end":289.44,"confidence":0.982635,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.009972777217626572},{"word":"always","start":289.44,"end":289.76,"confidence":0.9997737,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.09336206316947936},{"word":"bring","start":289.76,"end":289.92,"confidence":0.9995005,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.09970910102128984},{"word":"it","start":289.92,"end":290.08002,"confidence":0.9987984,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07041514664888382},{"word":"back","start":290.08002,"end":290.32,"confidence":0.99988484,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06448820233345032},{"word":"if","start":290.32,"end":290.48,"confidence":0.99711835,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05501733720302582},{"word":"you","start":290.48,"end":290.64,"confidence":0.9993814,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07262720912694931},{"word":"need","start":290.64,"end":290.8,"confidence":0.999678,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08660140633583069},{"word":"to","start":290.8,"end":290.96,"confidence":0.99584275,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04585381597280502},{"word":"to","start":290.96,"end":291.12,"confidence":0.73781586,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.041988156735897064},{"word":"start","start":291.12,"end":291.44,"confidence":0.6851263,"punctuated_word":"start.","sentiment":"neutral","sentiment_score":-0.04004738479852677},{"word":"like","start":291.44,"end":291.6,"confidence":0.8779468,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.018580593168735504},{"word":"we","start":291.6,"end":291.76,"confidence":0.9995628,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01949601992964745},{"word":"can","start":291.76,"end":291.92,"confidence":0.9990706,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0277070552110672},{"word":"look","start":291.92,"end":292.08002,"confidence":0.99957293,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.010829143226146698},{"word":"at","start":292.08002,"end":292.24,"confidence":0.99818534,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.026762258261442184},{"word":"six","start":292.24,"end":292.4,"confidence":0.95967615,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.03112949430942535},{"word":"months","start":292.4,"end":292.64,"confidence":0.815822,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.030493980273604393},{"word":"and","start":292.64,"end":292.8,"confidence":0.99966896,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.022011149674654007},{"word":"then","start":292.8,"end":293.145,"confidence":0.9996092,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0005443841218948364},{"word":"if","start":293.22498,"end":293.38498,"confidence":0.99946696,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03955735266208649},{"word":"you","start":293.38498,"end":293.54498,"confidence":0.99947566,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06579943746328354},{"word":"no","start":293.54498,"end":293.625,"confidence":0.9885833,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08877107501029968},{"word":"longer","start":293.625,"end":294.025,"confidence":0.99966884,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.0967993289232254},{"word":"need","start":294.025,"end":294.185,"confidence":0.9983492,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.10020248591899872},{"word":"that","start":294.185,"end":294.425,"confidence":0.9512062,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0704171359539032},{"word":"if","start":294.425,"end":294.585,"confidence":0.99700564,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06812193989753723},{"word":"you're","start":294.585,"end":294.745,"confidence":0.98760307,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08497947454452515},{"word":"comfortable","start":294.745,"end":295.245,"confidence":0.99940145,"punctuated_word":"comfortable","sentiment":"neutral","sentiment_score":-0.11635544151067734},{"word":"reinstating","start":295.465,"end":295.965,"confidence":0.9763071,"punctuated_word":"reinstating","sentiment":"neutral","sentiment_score":-0.05152806639671326},{"word":"it","start":296.10498,"end":296.185,"confidence":0.98490226,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0675782561302185},{"word":"we'll","start":296.185,"end":296.425,"confidence":0.9793565,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.08183670043945312},{"word":"just","start":296.425,"end":296.50497,"confidence":0.9978637,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07079029828310013},{"word":"call","start":296.50497,"end":296.745,"confidence":0.9958839,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0740908682346344},{"word":"and","start":296.745,"end":296.905,"confidence":0.7192236,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07108504325151443},{"word":"say","start":296.905,"end":297.145,"confidence":0.9847338,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.04429391026496887},{"word":"hey","start":297.145,"end":297.38498,"confidence":0.9465087,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":-0.07440261542797089},{"word":"take","start":297.38498,"end":297.54498,"confidence":0.99905974,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":-0.15034297108650208},{"word":"it","start":297.54498,"end":297.625,"confidence":0.999037,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13568106293678284},{"word":"off","start":297.625,"end":297.865,"confidence":0.9995284,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.12049280107021332},{"word":"the","start":297.865,"end":298.025,"confidence":0.9913362,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1395408660173416},{"word":"premium","start":298.025,"end":298.50497,"confidence":0.9980996,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":-0.15815043449401855},{"word":"holiday","start":298.50497,"end":299.00497,"confidence":0.93951595,"punctuated_word":"holiday,","sentiment":"neutral","sentiment_score":-0.08359897881746292},{"word":"and","start":299.145,"end":299.305,"confidence":0.99975735,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.060226406902074814},{"word":"they'll","start":299.305,"end":299.54498,"confidence":0.99084437,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":-0.05658690258860588},{"word":"start","start":299.54498,"end":299.865,"confidence":0.99728084,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.07293379306793213},{"word":"just","start":299.865,"end":300.185,"confidence":0.782162,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.079228475689888},{"word":"recuperating","start":300.185,"end":300.685,"confidence":0.97984505,"punctuated_word":"recuperating","sentiment":"neutral","sentiment_score":-0.053721167147159576},{"word":"the","start":300.745,"end":300.905,"confidence":0.99763465,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12194651365280151},{"word":"cost","start":300.905,"end":301.145,"confidence":0.97739285,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.10424909740686417},{"word":"a","start":301.145,"end":301.22498,"confidence":0.9995486,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13562612235546112},{"word":"little","start":301.22498,"end":301.465,"confidence":0.99996567,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.08612694591283798},{"word":"bit","start":301.465,"end":301.965,"confidence":0.99975264,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":-0.11033259332180025},{"word":"the","start":303.065,"end":303.305,"confidence":0.9897842,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.13324007391929626},{"word":"it's","start":303.54498,"end":303.78497,"confidence":0.9870238,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11650227010250092},{"word":"this","start":303.865,"end":304.185,"confidence":0.9447832,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11035989224910736},{"word":"essentially","start":304.185,"end":304.685,"confidence":0.77633893,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":-0.1068996638059616},{"word":"took","start":304.745,"end":305.245,"confidence":0.84416956,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.105659618973732},{"word":"indicate","start":305.54498,"end":305.865,"confidence":0.621997,"punctuated_word":"indicate","sentiment":"neutral","sentiment_score":-0.12398850917816162},{"word":"you","start":305.865,"end":306.10498,"confidence":0.9950092,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.121366947889328},{"word":"under","start":306.10498,"end":306.425,"confidence":0.59606737,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.15012505650520325},{"word":"some","start":306.425,"end":306.66498,"confidence":0.9990995,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.15388306975364685},{"word":"sort","start":306.66498,"end":306.82498,"confidence":0.9978923,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.16371065378189087},{"word":"of","start":306.82498,"end":306.985,"confidence":0.9955651,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17127397656440735},{"word":"financial","start":306.985,"end":307.38498,"confidence":0.9996728,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":-0.2512331008911133},{"word":"hardship","start":307.38498,"end":307.865,"confidence":0.7601993,"punctuated_word":"hardship,","sentiment":"neutral","sentiment_score":-0.1728348582983017},{"word":"and","start":307.865,"end":308.025,"confidence":0.9988681,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13021574914455414},{"word":"the","start":308.025,"end":308.10498,"confidence":0.99961686,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1304396390914917},{"word":"options","start":308.10498,"end":308.58,"confidence":0.9878297,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.1515442281961441},{"word":"they","start":308.58,"end":308.65997,"confidence":0.45539227,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.11601944267749786},{"word":"have","start":308.65997,"end":308.97998,"confidence":0.99906594,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11503149569034576},{"word":"here","start":308.97998,"end":309.06,"confidence":0.99950314,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.10003945231437684},{"word":"is","start":309.06,"end":309.3,"confidence":0.99548966,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09235601872205734},{"word":"that","start":309.3,"end":309.53998,"confidence":0.9996159,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09327685832977296},{"word":"you're","start":309.53998,"end":309.78,"confidence":0.87205446,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1160716637969017},{"word":"being","start":309.78,"end":310.09998,"confidence":0.9912685,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.14465482532978058},{"word":"unemployed","start":310.09998,"end":310.59998,"confidence":0.97247744,"punctuated_word":"unemployed,","sentiment":"neutral","sentiment_score":-0.21849867701530457},{"word":"which","start":310.65997,"end":310.9,"confidence":0.9996984,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.14296749234199524},{"word":"you","start":310.9,"end":310.97998,"confidence":0.5649686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1620028167963028},{"word":"don't","start":310.97998,"end":311.13998,"confidence":0.9992287,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1549593210220337},{"word":"quite","start":311.13998,"end":311.37997,"confidence":0.9996081,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.15102949738502502},{"word":"meet","start":311.37997,"end":311.87997,"confidence":0.92679524,"punctuated_word":"meet,","sentiment":"neutral","sentiment_score":-0.1426582932472229},{"word":"being","start":311.93997,"end":312.18,"confidence":0.7630319,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.16980312764644623},{"word":"on","start":312.18,"end":312.25998,"confidence":0.9304651,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1772729456424713},{"word":"sabbatical","start":312.25998,"end":312.74,"confidence":0.98629767,"punctuated_word":"sabbatical","sentiment":"neutral","sentiment_score":-0.1396022588014603},{"word":"maternity","start":312.74,"end":313.24,"confidence":0.6707194,"punctuated_word":"maternity","sentiment":"neutral","sentiment_score":-0.13897687196731567},{"word":"leave","start":313.37997,"end":313.53998,"confidence":0.7536595,"punctuated_word":"leave,","sentiment":"neutral","sentiment_score":-0.11415939778089523},{"word":"or","start":313.53998,"end":313.78,"confidence":0.97040033,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11741751432418825},{"word":"long","start":313.78,"end":314.02,"confidence":0.98668146,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.13106727600097656},{"word":"term","start":314.02,"end":314.52,"confidence":0.9979996,"punctuated_word":"term","sentiment":"neutral","sentiment_score":-0.1217663437128067},{"word":"leave","start":314.65997,"end":314.9,"confidence":0.9930508,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1565658152103424},{"word":"from","start":314.9,"end":315.13998,"confidence":0.99816763,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14643235504627228},{"word":"work","start":315.13998,"end":315.37997,"confidence":0.9855164,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.16427825391292572},{"word":"which","start":315.37997,"end":315.62,"confidence":0.9985965,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1225442886352539},{"word":"you","start":315.62,"end":315.69998,"confidence":0.9980178,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13859423995018005},{"word":"don't","start":315.69998,"end":315.93997,"confidence":0.9998225,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12050241231918336},{"word":"meet","start":315.93997,"end":316.18,"confidence":0.7875675,"punctuated_word":"meet.","sentiment":"neutral","sentiment_score":-0.11637143790721892},{"word":"but","start":316.18,"end":316.5,"confidence":0.9961655,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.12801691889762878},{"word":"your","start":316.5,"end":316.65997,"confidence":0.99823123,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19914677739143372},{"word":"household","start":316.65997,"end":317.15997,"confidence":0.99945754,"punctuated_word":"household","sentiment":"neutral","sentiment_score":-0.2605897784233093},{"word":"income","start":317.21997,"end":317.69998,"confidence":0.99992657,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.23109805583953855},{"word":"for","start":317.69998,"end":317.86,"confidence":0.99223185,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2472077310085297},{"word":"the","start":317.86,"end":318.02,"confidence":0.99981326,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2342916578054428},{"word":"last","start":318.02,"end":318.25998,"confidence":0.9998827,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.25090059638023376},{"word":"three","start":318.25998,"end":318.5,"confidence":0.9998779,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.2139626443386078},{"word":"months","start":318.5,"end":318.81998,"confidence":0.99840647,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.21564416587352753},{"word":"has","start":318.81998,"end":319.06,"confidence":0.99960655,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.28223809599876404},{"word":"reduced","start":319.06,"end":319.53998,"confidence":0.99956566,"punctuated_word":"reduced","sentiment":"neutral","sentiment_score":-0.2084369957447052},{"word":"by","start":319.53998,"end":319.78,"confidence":0.9990169,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.19964547455310824},{"word":"30%","start":319.78,"end":320.5,"confidence":0.9996036,"punctuated_word":"30%","sentiment":"neutral","sentiment_score":-0.15333685278892517},{"word":"or","start":320.5,"end":320.74,"confidence":0.9996481,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2460343986749649},{"word":"more","start":320.74,"end":321.06,"confidence":0.959954,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.2043814957141876},{"word":"so","start":321.06,"end":321.53998,"confidence":0.99966586,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10710269212722778},{"word":"because","start":321.53998,"end":321.93997,"confidence":0.9084373,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1128130555152893},{"word":"you","start":321.93997,"end":322.09998,"confidence":0.9996741,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14735069870948792},{"word":"no","start":322.09998,"end":322.25998,"confidence":0.99855,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.17599721252918243},{"word":"longer","start":322.25998,"end":322.65997,"confidence":0.99986696,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.17610540986061096},{"word":"have","start":322.65997,"end":323.15997,"confidence":0.99976176,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16448020935058594},{"word":"your","start":323.205,"end":323.44498,"confidence":0.9987859,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16380217671394348},{"word":"ex","start":323.44498,"end":323.685,"confidence":0.9947359,"punctuated_word":"ex","sentiment":"neutral","sentiment_score":-0.23465827107429504},{"word":"partner's","start":323.685,"end":324.185,"confidence":0.97402996,"punctuated_word":"partner's","sentiment":"neutral","sentiment_score":-0.18327054381370544},{"word":"income","start":324.245,"end":324.72498,"confidence":0.9998691,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.18840840458869937},{"word":"there","start":324.72498,"end":325.205,"confidence":0.9986417,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.11588145792484283},{"word":"you","start":325.205,"end":325.525,"confidence":0.99923193,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13826465606689453},{"word":"definitely","start":325.525,"end":325.845,"confidence":0.9934056,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":-0.10717111825942992},{"word":"have","start":325.845,"end":326.085,"confidence":0.99896693,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1244029849767685},{"word":"had","start":326.085,"end":326.245,"confidence":0.9929495,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.08683732151985168},{"word":"a","start":326.245,"end":326.405,"confidence":0.9811033,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09377503395080566},{"word":"change","start":326.405,"end":326.645,"confidence":0.9902081,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.03817106783390045},{"word":"to","start":326.645,"end":326.72498,"confidence":0.99088913,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12698936462402344},{"word":"your","start":326.72498,"end":326.965,"confidence":0.997872,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17185649275779724},{"word":"household","start":326.965,"end":327.365,"confidence":0.9981312,"punctuated_word":"household","sentiment":"neutral","sentiment_score":-0.15490666031837463},{"word":"income","start":327.365,"end":327.685,"confidence":0.99660885,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.09273453056812286},{"word":"so","start":327.685,"end":327.76498,"confidence":0.48796016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03304094076156616},{"word":"you","start":327.76498,"end":328.00497,"confidence":0.9968496,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05689960718154907},{"word":"do","start":328.00497,"end":328.085,"confidence":0.7720168,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.014891475439071655},{"word":"meet","start":328.085,"end":328.32498,"confidence":0.9249163,"punctuated_word":"meet","sentiment":"neutral","sentiment_score":-0.05562309175729752},{"word":"that","start":328.32498,"end":328.56497,"confidence":0.999183,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0517876073718071},{"word":"criteria","start":328.56497,"end":329.06497,"confidence":0.99964106,"punctuated_word":"criteria","sentiment":"neutral","sentiment_score":-0.0811152458190918},{"word":"under","start":329.205,"end":329.365,"confidence":0.9989202,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.07147232443094254},{"word":"the","start":329.365,"end":329.60498,"confidence":0.9994721,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.118593230843544},{"word":"hardship","start":329.60498,"end":330.085,"confidence":0.99934894,"punctuated_word":"hardship","sentiment":"neutral","sentiment_score":-0.1261594146490097},{"word":"provision","start":330.085,"end":330.56497,"confidence":0.99559647,"punctuated_word":"provision","sentiment":"neutral","sentiment_score":-0.06768503040075302},{"word":"there","start":330.56497,"end":331.06497,"confidence":0.99943423,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.08569774031639099},{"word":"are","start":332.485,"end":332.72498,"confidence":0.8273229,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.30414721369743347},{"word":"you","start":332.72498,"end":332.88498,"confidence":0.9997577,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.37165701389312744},{"word":"happy","start":332.88498,"end":333.205,"confidence":0.9999076,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.3801657557487488},{"word":"for","start":333.205,"end":333.44498,"confidence":0.9953099,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.454880952835083},{"word":"us","start":333.44498,"end":333.685,"confidence":0.9951675,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.4540211856365204},{"word":"to","start":333.685,"end":333.84497,"confidence":0.99935037,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.40506792068481445},{"word":"pre","start":333.84497,"end":334.085,"confidence":0.85895944,"punctuated_word":"pre","sentiment":"positive","sentiment_score":0.39363861083984375},{"word":"tick","start":334.085,"end":334.32498,"confidence":0.93215126,"punctuated_word":"tick","sentiment":"positive","sentiment_score":0.46288537979125977},{"word":"that","start":334.32498,"end":334.56497,"confidence":0.99622935,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4722036123275757},{"word":"box","start":334.56497,"end":334.965,"confidence":0.9992513,"punctuated_word":"box","sentiment":"positive","sentiment_score":0.4286104142665863},{"word":"for","start":334.965,"end":335.205,"confidence":0.9998202,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3158530294895172},{"word":"you","start":335.205,"end":335.44498,"confidence":0.9998217,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2903693616390228},{"word":"and","start":335.44498,"end":335.76498,"confidence":0.9627587,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2382926642894745},{"word":"pre","start":335.76498,"end":336.00497,"confidence":0.9396882,"punctuated_word":"pre","sentiment":"neutral","sentiment_score":0.18071457743644712},{"word":"fill","start":336.00497,"end":336.245,"confidence":0.9458871,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.22609488666057587},{"word":"the","start":336.245,"end":336.405,"confidence":0.9989808,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23243212699890137},{"word":"form","start":336.405,"end":336.645,"confidence":0.9980367,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.2174677550792694},{"word":"and","start":336.645,"end":336.88498,"confidence":0.9704662,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1917805373668671},{"word":"just","start":336.88498,"end":337.125,"confidence":0.9044764,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27120205760002136},{"word":"send","start":337.125,"end":337.28497,"confidence":0.99955887,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.3784864544868469},{"word":"it","start":337.28497,"end":337.44498,"confidence":0.985688,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29430603981018066},{"word":"through","start":337.44498,"end":337.94498,"confidence":0.9982029,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":0.2447156012058258},{"word":"beautiful","start":338.00497,"end":338.50497,"confidence":0.99756944,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.4716640114784241},{"word":"i'll","start":339.42,"end":339.92,"confidence":0.81293124,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3438267111778259},{"word":"no","start":342.94,"end":343.44,"confidence":0.98799837,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.38854318857192993},{"word":"oh","start":343.74,"end":344.22,"confidence":0.79692173,"punctuated_word":"Oh,","sentiment":"negative","sentiment_score":-0.5817813873291016},{"word":"you","start":344.22,"end":344.38,"confidence":0.9931831,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.714476466178894},{"word":"poor","start":344.38,"end":344.62,"confidence":0.99248886,"punctuated_word":"poor","sentiment":"negative","sentiment_score":-0.6073133945465088},{"word":"thing","start":344.62,"end":345.1,"confidence":0.99900436,"punctuated_word":"thing.","sentiment":"negative","sentiment_score":-0.5406599640846252},{"word":"well","start":345.1,"end":345.34,"confidence":0.9867606,"punctuated_word":"Well,","sentiment":"negative","sentiment_score":-0.34404638409614563},{"word":"hopefully","start":345.34,"end":345.74,"confidence":0.9466227,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":-0.24609577655792236},{"word":"this","start":345.74,"end":345.9,"confidence":0.99678886,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10684925317764282},{"word":"helps","start":345.9,"end":346.3,"confidence":0.99904317,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":-0.2102331668138504},{"word":"a","start":346.3,"end":346.38,"confidence":0.99885917,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.34181609749794006},{"word":"little","start":346.38,"end":346.7,"confidence":0.9999405,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.31423866748809814},{"word":"bit","start":346.7,"end":347.2,"confidence":0.9995757,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":-0.12492325156927107},{"word":"yeah","start":347.42,"end":347.74,"confidence":0.9767397,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0842151790857315},{"word":"it","start":347.74,"end":347.9,"confidence":0.9984224,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1461416780948639},{"word":"takes","start":347.9,"end":348.3,"confidence":0.9992417,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.1323978453874588},{"word":"time","start":348.3,"end":348.8,"confidence":0.99914134,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.2334752082824707},{"word":"it","start":349.34,"end":349.58002,"confidence":0.99854445,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.24204370379447937},{"word":"does","start":349.58002,"end":349.9,"confidence":0.9956964,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.20385605096817017},{"word":"take","start":349.9,"end":350.14,"confidence":0.9986808,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.13156309723854065},{"word":"time","start":350.14,"end":350.62,"confidence":0.98748314,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.1673673838376999},{"word":"there's","start":350.62,"end":350.86002,"confidence":0.9860387,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.17353187501430511},{"word":"a","start":350.86002,"end":351.02,"confidence":0.99915147,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15313170850276947},{"word":"lot","start":351.02,"end":351.26,"confidence":0.99974126,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1976214051246643},{"word":"going","start":351.26,"end":351.58002,"confidence":0.99890125,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2483668327331543},{"word":"on","start":351.58002,"end":352.08002,"confidence":0.99906725,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1915409564971924},{"word":"you","start":353.495,"end":353.655,"confidence":0.69447386,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.005451114848256111},{"word":"did","start":353.655,"end":354.155,"confidence":0.9935075,"punctuated_word":"did?","sentiment":"neutral","sentiment_score":0.00662197545170784},{"word":"wow","start":358.775,"end":359.275,"confidence":0.99249196,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":-0.02188054844737053},{"word":"wow","start":360.215,"end":360.715,"confidence":0.99587333,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":-0.012178177945315838},{"word":"yeah","start":361.015,"end":361.515,"confidence":0.99875194,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0007474366575479507},{"word":"and","start":362.215,"end":362.45502,"confidence":0.99543875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.006846477277576923},{"word":"did","start":362.45502,"end":362.61502,"confidence":0.99903405,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.007868119515478611},{"word":"you","start":362.61502,"end":362.775,"confidence":0.9997427,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005176695063710213},{"word":"yeah","start":363.73502,"end":364.23502,"confidence":0.9527719,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.006200451869517565},{"word":"yeah","start":365.66998,"end":366.16998,"confidence":0.8474599,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010045792907476423},{"word":"yeah","start":370.38998,"end":370.88998,"confidence":0.8082919,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03924557566642761},{"word":"yeah","start":375.59,"end":376.09,"confidence":0.86904526,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07063613086938858},{"word":"yeah","start":376.965,"end":377.465,"confidence":0.929713,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07648453861474991},{"word":"yeah","start":382.64502,"end":383.14502,"confidence":0.99160403,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.37023594975471497},{"word":"yeah","start":383.845,"end":384.345,"confidence":0.97106034,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.313173770904541},{"word":"yeah","start":390.13,"end":390.63,"confidence":0.83163106,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09988155961036682},{"word":"you've","start":392.13,"end":392.53,"confidence":0.6326772,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.20827239751815796},{"word":"got","start":392.53,"end":392.69,"confidence":0.9996313,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2518651485443115},{"word":"a","start":392.69,"end":392.77,"confidence":0.9995789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25831031799316406},{"word":"lot","start":392.77,"end":393.00998,"confidence":0.9997937,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.225186824798584},{"word":"going","start":393.00998,"end":393.33,"confidence":0.9995442,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2734171748161316},{"word":"on","start":393.33,"end":393.56998,"confidence":0.99945074,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.24677379429340365},{"word":"at","start":393.56998,"end":393.65,"confidence":0.9991916,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2749788463115692},{"word":"the","start":393.65,"end":393.81,"confidence":0.9998099,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.242171972990036},{"word":"moment","start":393.81,"end":394.31,"confidence":0.9984895,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.22778233885765076},{"word":"oh","start":399.16998,"end":399.65,"confidence":0.6557925,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.025489289313554764},{"word":"well","start":399.65,"end":399.97,"confidence":0.99623084,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.01602906361222267},{"word":"hopefully","start":399.97,"end":400.44998,"confidence":0.98353374,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.11411355435848236},{"word":"this","start":400.44998,"end":400.69,"confidence":0.99692994,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.20830632746219635},{"word":"just","start":400.69,"end":400.84998,"confidence":0.83721256,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14608174562454224},{"word":"helps","start":400.84998,"end":401.16998,"confidence":0.99929404,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.1707400679588318},{"word":"a","start":401.16998,"end":401.33,"confidence":0.9996866,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19729791581630707},{"word":"little","start":401.33,"end":401.49,"confidence":0.99996877,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.15050172805786133},{"word":"bit","start":401.49,"end":401.72998,"confidence":0.99848425,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":0.18681436777114868},{"word":"i","start":401.72998,"end":401.81,"confidence":0.9978823,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13302280008792877},{"word":"know","start":401.81,"end":401.97,"confidence":0.99978477,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.13535447418689728},{"word":"it's","start":401.97,"end":402.13,"confidence":0.9987242,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12470429390668868},{"word":"only","start":402.13,"end":402.28998,"confidence":0.99466765,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.1218787431716919},{"word":"a","start":402.28998,"end":402.37,"confidence":0.99886537,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09205056726932526},{"word":"little","start":402.37,"end":402.61,"confidence":0.99988604,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.04999891668558121},{"word":"bit","start":402.61,"end":402.77,"confidence":0.9996953,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.06652474403381348},{"word":"of","start":402.77,"end":402.84998,"confidence":0.9979964,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.042350493371486664},{"word":"money","start":402.84998,"end":403.09,"confidence":0.99985087,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.0709729716181755},{"word":"on","start":403.09,"end":403.16998,"confidence":0.9999118,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11189156770706175},{"word":"a","start":403.16998,"end":403.33,"confidence":0.99748755,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07654750347137451},{"word":"monthly","start":403.33,"end":403.72998,"confidence":0.99991906,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":0.09398776292800903},{"word":"basis","start":403.72998,"end":404.21,"confidence":0.99270296,"punctuated_word":"basis,","sentiment":"neutral","sentiment_score":0.1006324142217636},{"word":"but","start":404.21,"end":404.44998,"confidence":0.9996679,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.09751691669225691},{"word":"it's","start":404.44998,"end":404.61,"confidence":0.98659766,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12949582934379578},{"word":"just","start":404.61,"end":404.84998,"confidence":0.9853088,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11233272403478622},{"word":"one","start":404.84998,"end":405.09,"confidence":0.99960893,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.16578924655914307},{"word":"less","start":405.09,"end":405.285,"confidence":0.995443,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.1155524030327797},{"word":"bill","start":405.285,"end":405.525,"confidence":0.9901155,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.09432800114154816},{"word":"to","start":405.525,"end":405.685,"confidence":0.9985662,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08844678848981857},{"word":"worry","start":405.685,"end":405.92502,"confidence":0.9998355,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":0.007732614874839783},{"word":"about","start":405.92502,"end":406.245,"confidence":0.99676055,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.023932941257953644},{"word":"and","start":406.245,"end":406.405,"confidence":0.54263276,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025380216538906097},{"word":"maybe","start":406.405,"end":406.885,"confidence":0.9909939,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.07949893176555634},{"word":"it","start":406.965,"end":407.045,"confidence":0.9953459,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07749497890472412},{"word":"says","start":407.045,"end":407.365,"confidence":0.9909595,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.03316701948642731},{"word":"here","start":407.365,"end":407.605,"confidence":0.9720576,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.05054929852485657},{"word":"the","start":407.605,"end":407.765,"confidence":0.9323235,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02588966488838196},{"word":"total","start":407.765,"end":408.265,"confidence":0.99860686,"punctuated_word":"total","sentiment":"neutral","sentiment_score":-0.01247679442167282},{"word":"premium","start":408.565,"end":409.065,"confidence":0.9991698,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":0.023559480905532837},{"word":"is","start":409.365,"end":409.865,"confidence":0.9996244,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005888484418392181},{"word":"$55.71","start":409.92502,"end":411.685,"confidence":0.9929962,"punctuated_word":"$55.71","sentiment":"neutral","sentiment_score":0.034040555357933044},{"word":"on","start":411.685,"end":411.765,"confidence":0.9982809,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05174188315868378},{"word":"a","start":411.765,"end":411.92502,"confidence":0.9909525,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037493932992219925},{"word":"monthly","start":411.92502,"end":412.245,"confidence":0.99965525,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":0.05297788605093956},{"word":"basis","start":412.245,"end":412.565,"confidence":0.8334947,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":0.04653703048825264},{"word":"so","start":412.565,"end":412.725,"confidence":0.89508253,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03528175130486488},{"word":"it's","start":412.725,"end":412.805,"confidence":0.96275485,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06626199185848236},{"word":"just","start":412.805,"end":413.045,"confidence":0.97902405,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0687338262796402},{"word":"a","start":413.045,"end":413.125,"confidence":0.9973017,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06003054603934288},{"word":"little","start":413.125,"end":413.285,"confidence":0.999819,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.05649229884147644},{"word":"bit","start":413.285,"end":413.525,"confidence":0.99942917,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.06419173628091812},{"word":"extra","start":413.525,"end":413.765,"confidence":0.9052841,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":0.06084834784269333},{"word":"money","start":413.765,"end":414.085,"confidence":0.9995383,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.03533767908811569},{"word":"that","start":414.085,"end":414.245,"confidence":0.9996654,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04748295247554779},{"word":"you'll","start":414.245,"end":414.405,"confidence":0.9908509,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.05014645308256149},{"word":"have","start":414.405,"end":414.725,"confidence":0.9461362,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.028218120336532593},{"word":"you","start":414.725,"end":414.885,"confidence":0.9054409,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015109755098819733},{"word":"know","start":414.885,"end":415.125,"confidence":0.99768704,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0004319585859775543},{"word":"put","start":415.125,"end":415.285,"confidence":0.36270937,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.06323792785406113},{"word":"towards","start":415.285,"end":415.685,"confidence":0.9788224,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.06445296108722687},{"word":"something","start":415.685,"end":416.005,"confidence":0.99849284,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.032109834253787994},{"word":"else","start":416.005,"end":416.245,"confidence":0.8652396,"punctuated_word":"else,","sentiment":"neutral","sentiment_score":0.0228150375187397},{"word":"hopefully","start":416.245,"end":416.745,"confidence":0.9885299,"punctuated_word":"hopefully.","sentiment":"neutral","sentiment_score":0.04306972026824951},{"word":"so","start":416.965,"end":417.465,"confidence":0.99918646,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05226260423660278},{"word":"yeah","start":417.685,"end":418.185,"confidence":0.9959104,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05897682160139084},{"word":"yeah","start":419.19,"end":419.69,"confidence":0.9906086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1792849898338318},{"word":"beautiful","start":419.99002,"end":420.49002,"confidence":0.9972037,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.4827550649642944},{"word":"well","start":420.63,"end":420.95,"confidence":0.99584585,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.3208804130554199},{"word":"i","start":420.95,"end":421.11002,"confidence":0.9997954,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.31515586376190186},{"word":"will","start":421.11002,"end":421.27002,"confidence":0.99990726,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3106164336204529},{"word":"get","start":421.27002,"end":421.51,"confidence":0.99905735,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.33001086115837097},{"word":"kayne","start":421.51,"end":421.75,"confidence":0.38300171,"punctuated_word":"Kayne","sentiment":"neutral","sentiment_score":0.24586856365203855},{"word":"to","start":421.75,"end":421.91,"confidence":0.997053,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2131522446870804},{"word":"do","start":421.91,"end":422.07,"confidence":0.998672,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2311525046825409},{"word":"that","start":422.07,"end":422.23,"confidence":0.9994765,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09070077538490295},{"word":"form","start":422.23,"end":422.63,"confidence":0.7287498,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.092106930911541},{"word":"for","start":422.63,"end":422.87003,"confidence":0.6953784,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.089566171169281},{"word":"you","start":422.87003,"end":423.37003,"confidence":0.99650896,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11357563734054564},{"word":"we","start":423.67,"end":423.83002,"confidence":0.82616967,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.4787908494472504},{"word":"can","start":423.83002,"end":424.07,"confidence":0.99965096,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4264996647834778},{"word":"we","start":424.07,"end":424.23,"confidence":0.99947184,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1841769814491272},{"word":"can","start":424.23,"end":424.39,"confidence":0.9998074,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2888215184211731},{"word":"pre","start":424.39,"end":424.55002,"confidence":0.4463467,"punctuated_word":"pre","sentiment":"positive","sentiment_score":0.416925847530365},{"word":"fill","start":424.55002,"end":424.71002,"confidence":0.9762729,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.3216298818588257},{"word":"it","start":424.71002,"end":424.79,"confidence":0.88573354,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1948416084051132},{"word":"with","start":424.79,"end":425.03,"confidence":0.9974825,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21171769499778748},{"word":"as","start":425.03,"end":425.11002,"confidence":0.993889,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.208784744143486},{"word":"much","start":425.11002,"end":425.43002,"confidence":0.999874,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.2303672730922699},{"word":"information","start":425.43002,"end":425.83002,"confidence":0.9888719,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.2407325953245163},{"word":"as","start":425.83002,"end":425.99002,"confidence":0.99821293,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.19292491674423215},{"word":"possible","start":425.99002,"end":426.49002,"confidence":0.9996322,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.24434541165828705},{"word":"i'll","start":426.55002,"end":426.79,"confidence":0.999921,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3408871293067932},{"word":"get","start":426.79,"end":427.03,"confidence":0.99986386,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.3158670663833618},{"word":"tim","start":427.03,"end":427.27002,"confidence":0.875463,"punctuated_word":"Tim","sentiment":"positive","sentiment_score":0.4380575120449066},{"word":"to","start":427.27002,"end":427.35,"confidence":0.9992161,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.32742711901664734},{"word":"confirm","start":427.35,"end":427.75,"confidence":0.99882954,"punctuated_word":"confirm","sentiment":"positive","sentiment_score":0.41986533999443054},{"word":"with","start":427.75,"end":427.91,"confidence":0.88843745,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.45837128162384033},{"word":"tal","start":427.91,"end":428.07,"confidence":0.5636199,"punctuated_word":"Tal","sentiment":"positive","sentiment_score":0.3685542345046997},{"word":"that","start":428.07,"end":428.15002,"confidence":0.54756683,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4307563304901123},{"word":"we're","start":428.15002,"end":428.39,"confidence":0.99832654,"punctuated_word":"we're","sentiment":"positive","sentiment_score":0.5304750204086304},{"word":"happy","start":428.39,"end":428.63,"confidence":0.9999248,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.665482223033905},{"word":"to","start":428.63,"end":428.71002,"confidence":0.99957365,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.550792932510376},{"word":"have","start":428.71002,"end":428.87003,"confidence":0.9998363,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4460062682628632},{"word":"a","start":428.87003,"end":429.03,"confidence":0.6104826,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.513168454170227},{"word":"docusign","start":429.03,"end":429.53,"confidence":0.9749223,"punctuated_word":"DocuSign.","sentiment":"positive","sentiment_score":0.3821274936199188},{"word":"we'll","start":429.59003,"end":429.75,"confidence":0.99879277,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.18029481172561648},{"word":"send","start":429.75,"end":429.91,"confidence":0.99970645,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.22050051391124725},{"word":"it","start":429.91,"end":430.07,"confidence":0.8792118,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.242009237408638},{"word":"through","start":430.07,"end":430.23,"confidence":0.99235666,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.21373489499092105},{"word":"and","start":430.23,"end":430.39,"confidence":0.51714325,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15268786251544952},{"word":"log","start":430.39,"end":430.55002,"confidence":0.95883065,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.16646748781204224},{"word":"in","start":430.55002,"end":430.71002,"confidence":0.96567744,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18085619807243347},{"word":"to","start":430.71002,"end":430.87003,"confidence":0.991122,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21902452409267423},{"word":"follow-up","start":430.87003,"end":431.37003,"confidence":0.9979732,"punctuated_word":"follow-up.","sentiment":"neutral","sentiment_score":0.22867105901241305},{"word":"once","start":431.795,"end":431.95502,"confidence":0.9462286,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.28676626086235046},{"word":"you","start":431.95502,"end":432.195,"confidence":0.83346826,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29744377732276917},{"word":"sign","start":432.195,"end":432.435,"confidence":0.6657205,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.29334571957588196},{"word":"and","start":432.435,"end":432.595,"confidence":0.724134,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20281380414962769},{"word":"return","start":432.595,"end":432.995,"confidence":0.99631953,"punctuated_word":"return","sentiment":"positive","sentiment_score":0.38153401017189026},{"word":"it","start":432.995,"end":433.075,"confidence":0.9828203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.31595703959465027},{"word":"back","start":433.075,"end":433.315,"confidence":0.99798244,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.31882244348526},{"word":"we","start":433.315,"end":433.475,"confidence":0.9998266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.15006443858146667},{"word":"can","start":433.475,"end":433.635,"confidence":0.9999074,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17629212141036987},{"word":"send","start":433.635,"end":433.795,"confidence":0.99985945,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.23725883662700653},{"word":"it","start":433.795,"end":434.035,"confidence":0.99521387,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2732515335083008},{"word":"through","start":434.035,"end":434.535,"confidence":0.9992993,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.2505553066730499},{"word":"we'll","start":434.835,"end":435.075,"confidence":0.96289235,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.16357019543647766},{"word":"find","start":435.075,"end":435.315,"confidence":0.9998541,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.18415091931819916},{"word":"out","start":435.315,"end":435.555,"confidence":0.99739563,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.18803946673870087},{"word":"from","start":435.555,"end":435.715,"confidence":0.9986663,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16356846690177915},{"word":"them","start":435.715,"end":435.95502,"confidence":0.9988086,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.17260736227035522},{"word":"if","start":435.95502,"end":436.11502,"confidence":0.99854624,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20716512203216553},{"word":"we","start":436.11502,"end":436.275,"confidence":0.99945635,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13849225640296936},{"word":"can","start":436.275,"end":436.435,"confidence":0.9996086,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16297774016857147},{"word":"just","start":436.435,"end":436.755,"confidence":0.99891174,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1895381510257721},{"word":"request","start":436.755,"end":437.155,"confidence":0.9995925,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.15973863005638125},{"word":"six","start":437.155,"end":437.39502,"confidence":0.99965405,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.14590291678905487},{"word":"months","start":437.39502,"end":437.635,"confidence":0.999754,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.1503802388906479},{"word":"or","start":437.635,"end":437.875,"confidence":0.8235821,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1345285028219223},{"word":"if","start":437.875,"end":437.95502,"confidence":0.99967813,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15982210636138916},{"word":"we","start":437.95502,"end":438.11502,"confidence":0.9998678,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11720577627420424},{"word":"just","start":438.11502,"end":438.355,"confidence":0.99883014,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09922313690185548},{"word":"do","start":438.355,"end":438.515,"confidence":0.70401394,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11230212450027466},{"word":"the","start":438.515,"end":438.67502,"confidence":0.998743,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11500607430934906},{"word":"full","start":438.67502,"end":438.915,"confidence":0.9924763,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.12746262550354004},{"word":"twelve","start":438.915,"end":439.23502,"confidence":0.99987245,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.11457563191652298},{"word":"months","start":439.23502,"end":439.475,"confidence":0.99896777,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.11184751987457275},{"word":"and","start":439.475,"end":439.635,"confidence":0.98549205,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09680934995412828},{"word":"can","start":439.635,"end":439.875,"confidence":0.9980305,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11756021529436111},{"word":"reinstate","start":439.875,"end":440.375,"confidence":0.9986554,"punctuated_word":"reinstate","sentiment":"neutral","sentiment_score":0.1004227250814438},{"word":"it","start":440.595,"end":440.755,"confidence":0.9927288,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.041240230202674866},{"word":"back","start":440.755,"end":440.915,"confidence":0.9998416,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.060279589146375656},{"word":"in","start":440.915,"end":441.23502,"confidence":0.99973196,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.047642577439546585},{"word":"in","start":441.23502,"end":441.475,"confidence":0.99603266,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04897322133183479},{"word":"six","start":441.475,"end":441.715,"confidence":0.9996455,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.05809193104505539},{"word":"months'","start":441.715,"end":442.035,"confidence":0.7974336,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.05078630894422531},{"word":"time","start":442.035,"end":442.195,"confidence":0.9996024,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03281497210264206},{"word":"if","start":442.195,"end":442.355,"confidence":0.9040826,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.053953371942043304},{"word":"you","start":442.355,"end":442.515,"confidence":0.99908555,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057966671884059906},{"word":"choose","start":442.515,"end":442.915,"confidence":0.99852043,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.051721371710300446},{"word":"to","start":442.915,"end":443.39502,"confidence":0.98980355,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.04843192547559738},{"word":"yeah","start":443.39502,"end":443.89502,"confidence":0.99485964,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0737510472536087},{"word":"okay","start":448.57,"end":449.07,"confidence":0.99717236,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0624680332839489},{"word":"okay","start":449.53,"end":450.03,"confidence":0.9996353,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05845670402050018},{"word":"yep","start":452.65,"end":453.15,"confidence":0.9981599,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1254805326461792},{"word":"beautiful","start":453.85,"end":454.35,"confidence":0.9993139,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.6429123878479004},{"word":"not","start":454.49,"end":454.73,"confidence":0.9996625,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.5448700785636902},{"word":"a","start":454.73,"end":454.88998,"confidence":0.9997223,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.42297476530075073},{"word":"problem","start":454.88998,"end":455.37,"confidence":0.9999664,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.4260001182556152},{"word":"at","start":455.37,"end":455.53,"confidence":0.99986243,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.5678567290306091},{"word":"all","start":455.53,"end":455.85,"confidence":0.99922526,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.5685685873031616},{"word":"excellent","start":455.85,"end":456.35,"confidence":0.9988209,"punctuated_word":"Excellent.","sentiment":"positive","sentiment_score":0.6793236136436462},{"word":"and","start":456.73,"end":456.97,"confidence":0.8051307,"punctuated_word":"And,","sentiment":"positive","sentiment_score":0.3369898200035095},{"word":"yeah","start":456.97,"end":457.13,"confidence":0.9987957,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.2656344175338745},{"word":"it","start":457.13,"end":457.29,"confidence":0.9981166,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2809450030326843},{"word":"just","start":457.29,"end":457.45,"confidence":0.99875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17849180102348328},{"word":"means","start":457.45,"end":457.69,"confidence":0.9928428,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.08122016489505768},{"word":"that","start":457.69,"end":457.85,"confidence":0.99984705,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10051406919956209},{"word":"the","start":457.85,"end":457.93,"confidence":0.99892277,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09636584669351578},{"word":"premiums","start":457.93,"end":458.41,"confidence":0.9978388,"punctuated_word":"premiums","sentiment":"neutral","sentiment_score":-0.007053360342979431},{"word":"don't","start":458.41,"end":458.65,"confidence":0.9991202,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.05183244869112968},{"word":"come","start":458.65,"end":458.81,"confidence":0.99992454,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.035633280873298645},{"word":"out","start":458.81,"end":458.97,"confidence":0.8420341,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.009617194533348083},{"word":"for","start":458.97,"end":459.13,"confidence":0.9977779,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.039996422827243805},{"word":"that","start":459.13,"end":459.29,"confidence":0.99981874,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0830574482679367},{"word":"period","start":459.29,"end":459.61,"confidence":0.9998392,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.05510770529508591},{"word":"of","start":459.61,"end":459.77,"confidence":0.99807054,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07874026894569397},{"word":"time","start":459.77,"end":460.25,"confidence":0.9960941,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.08934932947158813},{"word":"it","start":460.25,"end":460.41,"confidence":0.98394173,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1848171502351761},{"word":"just","start":460.41,"end":460.695,"confidence":0.90516585,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06608074903488159},{"word":"that","start":460.855,"end":461.015,"confidence":0.33039987,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001971215009689331},{"word":"there's","start":461.015,"end":461.17502,"confidence":0.9075451,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.069928839802742},{"word":"disadvantages","start":461.17502,"end":461.67502,"confidence":0.991223,"punctuated_word":"disadvantages","sentiment":"neutral","sentiment_score":-0.17981022596359253},{"word":"that","start":461.73502,"end":461.89502,"confidence":0.98972636,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16585443913936615},{"word":"you","start":461.89502,"end":462.055,"confidence":0.9998801,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23586128652095795},{"word":"can't","start":462.055,"end":462.295,"confidence":0.99976677,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.17838990688323977},{"word":"claim","start":462.295,"end":462.535,"confidence":0.9993507,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.26163050532341003},{"word":"on","start":462.535,"end":462.695,"confidence":0.99978215,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12081919610500336},{"word":"the","start":462.695,"end":462.775,"confidence":0.9994987,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009896144270896912},{"word":"policy","start":462.775,"end":463.255,"confidence":0.99978036,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.17247751355171204},{"word":"in","start":463.255,"end":463.33502,"confidence":0.99963224,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0727299228310585},{"word":"that","start":463.33502,"end":463.495,"confidence":0.9998971,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009381428360939026},{"word":"period","start":463.495,"end":463.815,"confidence":0.9998197,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.04084300249814987},{"word":"of","start":463.815,"end":463.89502,"confidence":0.9950563,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0784335657954216},{"word":"time","start":463.89502,"end":464.055,"confidence":0.9997173,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.10723188519477844},{"word":"because","start":464.055,"end":464.295,"confidence":0.9154779,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08903039991855621},{"word":"you're","start":464.295,"end":464.375,"confidence":0.9961422,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12422066181898116},{"word":"not","start":464.375,"end":464.535,"confidence":0.9989334,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15998828411102295},{"word":"paying","start":464.535,"end":464.775,"confidence":0.9998018,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.25913819670677185},{"word":"the","start":464.775,"end":464.935,"confidence":0.9962768,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17888185381889343},{"word":"premium","start":464.935,"end":465.435,"confidence":0.6627512,"punctuated_word":"premium.","sentiment":"neutral","sentiment_score":-0.20008215308189392},{"word":"but","start":465.495,"end":465.995,"confidence":0.9980507,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08007865399122238},{"word":"you","start":466.295,"end":466.45502,"confidence":0.9838659,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04795467108488083},{"word":"can","start":466.45502,"end":466.61502,"confidence":0.9993173,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00033193081617355347},{"word":"always","start":466.61502,"end":466.935,"confidence":0.99952495,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.040448978543281555},{"word":"reinstate","start":466.935,"end":467.33502,"confidence":0.99904764,"punctuated_word":"reinstate","sentiment":"neutral","sentiment_score":-0.08148129284381866},{"word":"it","start":467.33502,"end":467.495,"confidence":0.99158925,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.019627511501312256},{"word":"back","start":467.495,"end":467.73502,"confidence":0.9998852,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05365028977394104},{"word":"if","start":467.73502,"end":467.89502,"confidence":0.9958546,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.022653840482234955},{"word":"you're","start":467.89502,"end":468.39502,"confidence":0.9914689,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.01630246639251709},{"word":"wanting","start":468.695,"end":469.095,"confidence":0.994802,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.009538434445858002},{"word":"to","start":469.095,"end":469.255,"confidence":0.98804086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017506547272205353},{"word":"earlier","start":469.255,"end":469.73502,"confidence":0.9656356,"punctuated_word":"earlier,","sentiment":"neutral","sentiment_score":-0.013521436601877213},{"word":"and","start":469.73502,"end":469.975,"confidence":0.99975127,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03056003898382187},{"word":"we'll","start":469.975,"end":470.135,"confidence":0.9999336,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.035244978964328766},{"word":"find","start":470.135,"end":470.375,"confidence":0.9999169,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.02784709632396698},{"word":"out","start":470.375,"end":470.535,"confidence":0.9956118,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.040351465344429016},{"word":"what","start":470.535,"end":470.695,"confidence":0.9998466,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.005060449242591858},{"word":"we","start":470.695,"end":470.855,"confidence":0.9998305,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0008989796042442322},{"word":"need","start":470.855,"end":471.015,"confidence":0.9993368,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0339680016040802},{"word":"to","start":471.015,"end":471.17502,"confidence":0.9993992,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00966440886259079},{"word":"do","start":471.17502,"end":471.415,"confidence":0.9998561,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02360854297876358},{"word":"to","start":471.415,"end":471.495,"confidence":0.9991535,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023728571832180023},{"word":"have","start":471.495,"end":471.73502,"confidence":0.9998,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014534629881381989},{"word":"that","start":471.73502,"end":471.89502,"confidence":0.9995616,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022672586143016815},{"word":"done","start":471.89502,"end":472.215,"confidence":0.99968326,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.007864847779273987},{"word":"if","start":472.215,"end":472.375,"confidence":0.88551056,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0393914207816124},{"word":"we","start":472.375,"end":472.45502,"confidence":0.99926585,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0348617285490036},{"word":"need","start":472.45502,"end":472.61502,"confidence":0.9997062,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03886771947145462},{"word":"to","start":472.61502,"end":472.775,"confidence":0.99253076,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03184228390455246},{"word":"reinstate","start":472.775,"end":473.275,"confidence":0.99991995,"punctuated_word":"reinstate","sentiment":"neutral","sentiment_score":-0.04345659166574478},{"word":"it","start":473.33502,"end":473.495,"confidence":0.98816305,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018697865307331085},{"word":"earlier","start":473.495,"end":473.815,"confidence":0.8012427,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.01607426442205906},{"word":"so","start":473.815,"end":473.975,"confidence":0.99936587,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0355820432305336},{"word":"we've","start":473.975,"end":474.135,"confidence":0.9993086,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.05053051561117172},{"word":"got","start":474.135,"end":474.295,"confidence":0.9993717,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05727066099643707},{"word":"you","start":474.295,"end":474.535,"confidence":0.6072026,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05502376705408096},{"word":"carded","start":474.535,"end":475.035,"confidence":0.822728,"punctuated_word":"carded.","sentiment":"neutral","sentiment_score":0.07403525710105896},{"word":"okay","start":475.095,"end":475.595,"confidence":0.9773078,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.057936057448387146},{"word":"yeah","start":478.59003,"end":478.99002,"confidence":0.94564337,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07472177594900131},{"word":"correct","start":478.99002,"end":479.49002,"confidence":0.99944735,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.09931835532188416},{"word":"yep","start":479.63,"end":479.87003,"confidence":0.9936918,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0940110832452774},{"word":"yep","start":479.87003,"end":480.19,"confidence":0.9760444,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15305769443511963},{"word":"they'll","start":480.19,"end":480.43002,"confidence":0.9028867,"punctuated_word":"They'll","sentiment":"neutral","sentiment_score":0.12246819585561752},{"word":"just","start":480.43002,"end":480.67,"confidence":0.9902642,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1089072972536087},{"word":"start","start":480.67,"end":480.83002,"confidence":0.9950541,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.04349224269390106},{"word":"taking","start":480.83002,"end":481.15002,"confidence":0.9986596,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":0.13880765438079834},{"word":"the","start":481.15002,"end":481.39,"confidence":0.98396957,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10279004275798798},{"word":"premiums","start":481.39,"end":481.87003,"confidence":0.9950755,"punctuated_word":"premiums","sentiment":"neutral","sentiment_score":0.030920427292585373},{"word":"out","start":481.87003,"end":482.37003,"confidence":0.96818405,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07921430468559265},{"word":"as","start":482.75,"end":482.99002,"confidence":0.8160685,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07832147181034088},{"word":"per","start":482.99002,"end":483.15002,"confidence":0.94170773,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.07021303474903107},{"word":"i","start":483.23,"end":483.39,"confidence":0.83494896,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.019955988973379135},{"word":"know","start":483.39,"end":483.47,"confidence":0.99224806,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.017072785645723343},{"word":"it's","start":483.47,"end":483.71002,"confidence":0.9100009,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02564319036900997},{"word":"just","start":483.71002,"end":483.87003,"confidence":0.99853325,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04925528168678284},{"word":"gone","start":483.87003,"end":484.11002,"confidence":0.83608675,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":0.029502250254154205},{"word":"through","start":484.11002,"end":484.27002,"confidence":0.94746804,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03610040247440338},{"word":"renewal","start":484.27002,"end":484.67,"confidence":0.96985674,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":0.07842551916837692},{"word":"as","start":484.67,"end":484.83002,"confidence":0.9965785,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03986844420433045},{"word":"of","start":484.83002,"end":485.33002,"confidence":0.99895203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028743848204612732},{"word":"january","start":485.95,"end":486.45,"confidence":0.9477756,"punctuated_word":"January,","sentiment":"neutral","sentiment_score":0.059498131275177},{"word":"i","start":486.59003,"end":486.75,"confidence":0.99985874,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06038118153810501},{"word":"believe","start":486.75,"end":487.25,"confidence":0.9993961,"punctuated_word":"believe.","sentiment":"neutral","sentiment_score":0.0369831845164299},{"word":"yeah","start":487.79,"end":488.03,"confidence":0.9985866,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03933783248066902},{"word":"the","start":488.03,"end":488.19,"confidence":0.9959122,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.006813088431954384},{"word":"last","start":488.19,"end":488.51,"confidence":0.9997242,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.00104513019323349},{"word":"week","start":488.51,"end":488.75,"confidence":0.99284923,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.005406424403190613},{"word":"of","start":488.75,"end":488.99002,"confidence":0.9714471,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01098933070898056},{"word":"january","start":488.99002,"end":489.47,"confidence":0.94087946,"punctuated_word":"January,","sentiment":"neutral","sentiment_score":0.022427041083574295},{"word":"it","start":489.47,"end":489.55002,"confidence":0.99233866,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0235447958111763},{"word":"went","start":489.55002,"end":489.79,"confidence":0.9998871,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.0610751211643219},{"word":"through","start":489.79,"end":490.03,"confidence":0.9970885,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03360920399427414},{"word":"renewal","start":490.03,"end":490.51,"confidence":0.9928463,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":0.023155100643634796},{"word":"there","start":490.51,"end":490.83002,"confidence":0.80444264,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.02168612740933895},{"word":"so","start":490.83002,"end":491.33002,"confidence":0.99337715,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.048451125621795654},{"word":"you're","start":491.89502,"end":492.375,"confidence":0.9625482,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0154487369582057},{"word":"just","start":492.375,"end":492.61502,"confidence":0.9968161,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.013902643695473673},{"word":"in","start":492.61502,"end":492.775,"confidence":0.9956821,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.009035138413310053},{"word":"the","start":492.775,"end":492.855,"confidence":0.99965096,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011549224145710468},{"word":"beginning","start":492.855,"end":493.255,"confidence":0.9999324,"punctuated_word":"beginning","sentiment":"neutral","sentiment_score":0.005234207026660442},{"word":"of","start":493.255,"end":493.33502,"confidence":0.9992766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.009399441070854664},{"word":"the","start":493.33502,"end":493.575,"confidence":0.9982938,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011651378124952316},{"word":"renewal","start":493.575,"end":494.05502,"confidence":0.9985877,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":0.013137505389750004},{"word":"period","start":494.05502,"end":494.45502,"confidence":0.9990625,"punctuated_word":"period","sentiment":"neutral","sentiment_score":0.006435968913137913},{"word":"there","start":494.45502,"end":494.95502,"confidence":0.83188105,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.014561578631401062},{"word":"and","start":495.815,"end":496.215,"confidence":0.9744377,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009164299815893171},{"word":"we'll","start":496.215,"end":496.375,"confidence":0.99652874,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.013241752050817013},{"word":"double","start":496.375,"end":496.695,"confidence":0.9998392,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.009960534051060677},{"word":"check","start":496.695,"end":496.935,"confidence":0.99965394,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.016146283596754074},{"word":"when","start":496.935,"end":497.095,"confidence":0.97387755,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0066869258880615234},{"word":"it","start":497.095,"end":497.17502,"confidence":0.99792826,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005988365039229393},{"word":"gets","start":497.17502,"end":497.33502,"confidence":0.9983588,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.005031608045101166},{"word":"closer","start":497.33502,"end":497.73502,"confidence":0.9618321,"punctuated_word":"closer","sentiment":"neutral","sentiment_score":0.0019486062228679657},{"word":"to","start":497.73502,"end":497.815,"confidence":0.84825814,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016922032460570335},{"word":"if","start":497.89502,"end":497.975,"confidence":0.9963643,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01579274982213974},{"word":"we","start":497.975,"end":498.05502,"confidence":0.99951255,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.018341759219765663},{"word":"are","start":498.05502,"end":498.215,"confidence":0.9989888,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01103445328772068},{"word":"getting","start":498.215,"end":498.45502,"confidence":0.9996878,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.011499099433422089},{"word":"close","start":498.45502,"end":498.695,"confidence":0.9464771,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.017565833404660225},{"word":"to","start":498.695,"end":498.775,"confidence":0.7485499,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03305372595787048},{"word":"that","start":498.775,"end":498.855,"confidence":0.9973568,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.029351500794291496},{"word":"renewal","start":498.855,"end":499.255,"confidence":0.99939287,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":0.00827333889901638},{"word":"period","start":499.255,"end":499.495,"confidence":0.87896514,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.023730242624878883},{"word":"we'll","start":499.495,"end":499.73502,"confidence":0.9993024,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.030985964462161064},{"word":"find","start":499.73502,"end":499.975,"confidence":0.9998294,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.03952205926179886},{"word":"out","start":499.975,"end":500.215,"confidence":0.99247825,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02128306031227112},{"word":"if","start":500.215,"end":500.375,"confidence":0.999491,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015350129455327988},{"word":"there's","start":500.375,"end":500.61502,"confidence":0.99927175,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.018272116780281067},{"word":"any","start":500.61502,"end":500.855,"confidence":0.99912363,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.022467458620667458},{"word":"changes","start":500.855,"end":501.255,"confidence":0.9998307,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.010554861277341844},{"word":"or","start":501.255,"end":501.415,"confidence":0.97561103,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013026416301727297},{"word":"what","start":501.415,"end":501.575,"confidence":0.9999169,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02729739248752594},{"word":"the","start":501.575,"end":501.815,"confidence":0.9995652,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021860109642148014},{"word":"installments","start":501.815,"end":502.295,"confidence":0.9898532,"punctuated_word":"installments","sentiment":"neutral","sentiment_score":0.010404852218925951},{"word":"might","start":502.295,"end":502.535,"confidence":0.9998198,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.02151653543114662},{"word":"look","start":502.535,"end":502.695,"confidence":0.99962676,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.025765031576156616},{"word":"like","start":502.695,"end":502.855,"confidence":0.9982823,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.028248758986592293},{"word":"when","start":502.855,"end":503.095,"confidence":0.99871075,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.035130903124809265},{"word":"we","start":503.095,"end":503.255,"confidence":0.99757415,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.056496500968933105},{"word":"reinstate","start":503.255,"end":503.755,"confidence":0.94517004,"punctuated_word":"reinstate","sentiment":"neutral","sentiment_score":0.030427368357777596},{"word":"it","start":503.815,"end":503.975,"confidence":0.9782891,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04046091437339783},{"word":"for","start":503.975,"end":504.135,"confidence":0.9998265,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05456533282995224},{"word":"you","start":504.135,"end":504.375,"confidence":0.9650978,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03203102946281433},{"word":"but","start":504.375,"end":504.81,"confidence":0.99631554,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05950098857283592},{"word":"i","start":505.05,"end":505.21,"confidence":0.9690889,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.300321489572525},{"word":"was","start":505.21,"end":505.29,"confidence":0.93207324,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.31979984045028687},{"word":"just","start":505.29,"end":505.37,"confidence":0.9985507,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3123615086078644},{"word":"having","start":505.37,"end":505.53,"confidence":0.99934286,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.27053302526474},{"word":"a","start":505.53,"end":505.69,"confidence":0.9993556,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2387393414974213},{"word":"bit","start":505.69,"end":505.85,"confidence":0.9977859,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.2185853570699692},{"word":"of","start":505.85,"end":506.01,"confidence":0.99949074,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.20043346285820007},{"word":"a","start":506.01,"end":506.09,"confidence":0.99551916,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2345289885997772},{"word":"look","start":506.09,"end":506.25,"confidence":0.9996928,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.18022730946540833},{"word":"at","start":506.25,"end":506.33,"confidence":0.98565173,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2617410719394684},{"word":"things","start":506.33,"end":506.65,"confidence":0.95490336,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.2047773152589798},{"word":"it's","start":506.65,"end":506.73,"confidence":0.6251714,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20574116706848145},{"word":"like","start":506.73,"end":506.97,"confidence":0.94601536,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.21431449055671692},{"word":"hey","start":506.97,"end":507.13,"confidence":0.9407208,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":0.209400475025177},{"word":"let's","start":507.13,"end":507.37,"confidence":0.99933887,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.213728591799736},{"word":"look","start":507.37,"end":507.53,"confidence":0.9989681,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.15752457082271576},{"word":"at","start":507.53,"end":507.69,"confidence":0.9749587,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.16824699938297272},{"word":"this","start":507.69,"end":507.85,"confidence":0.9747483,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.22627954185009003},{"word":"option","start":507.85,"end":508.16998,"confidence":0.7914158,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":0.2048261761665344},{"word":"see","start":508.16998,"end":508.33,"confidence":0.99426126,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2141425907611847},{"word":"if","start":508.33,"end":508.41,"confidence":0.9990723,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2010055035352707},{"word":"it's","start":508.41,"end":508.57,"confidence":0.99586624,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2165028303861618},{"word":"available","start":508.57,"end":508.97,"confidence":0.99922705,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.1436273604631424},{"word":"for","start":508.97,"end":509.05,"confidence":0.99761605,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16084730625152588},{"word":"your","start":509.05,"end":509.21,"confidence":0.98582745,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14796027541160583},{"word":"trauma","start":509.21,"end":509.61,"confidence":0.9912009,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":0.16359104216098783},{"word":"because","start":509.61,"end":509.93,"confidence":0.587275,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.215157151222229},{"word":"it","start":509.93,"end":510.01,"confidence":0.997889,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29025232791900635},{"word":"might","start":510.01,"end":510.25,"confidence":0.99984205,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.26333409547805786},{"word":"just","start":510.25,"end":510.41,"confidence":0.9991935,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27246496081352234},{"word":"give","start":510.41,"end":510.57,"confidence":0.9995505,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.31656935811042786},{"word":"you","start":510.57,"end":510.81,"confidence":0.9997857,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2836968004703522},{"word":"a","start":510.81,"end":510.88998,"confidence":0.99958116,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2949581742286682},{"word":"little","start":510.88998,"end":511.13,"confidence":0.9998933,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.2820984125137329},{"word":"bit","start":511.13,"end":511.21,"confidence":0.9998777,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.3012256324291229},{"word":"of","start":511.21,"end":511.71,"confidence":0.9586649,"punctuated_word":"of,","sentiment":"positive","sentiment_score":0.3398594856262207},{"word":"you","start":512.17,"end":512.33,"confidence":0.81233644,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.33033716678619385},{"word":"know","start":512.33,"end":512.57,"confidence":0.99751496,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.31662416458129883},{"word":"one","start":512.57,"end":512.81,"confidence":0.99960846,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.3640805184841156},{"word":"less","start":512.81,"end":512.97,"confidence":0.97440773,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.25580495595932007},{"word":"thing","start":512.97,"end":513.29,"confidence":0.99916315,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.3379329741001129},{"word":"to","start":513.29,"end":513.45,"confidence":0.9968077,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.293321818113327},{"word":"worry","start":513.45,"end":513.77,"confidence":0.99993575,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":0.31317225098609924},{"word":"about","start":513.77,"end":514.17,"confidence":0.9994186,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.24956569075584412},{"word":"if","start":514.17,"end":514.33,"confidence":0.9740882,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.277937650680542},{"word":"you","start":514.33,"end":514.49,"confidence":0.9998011,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23258629441261292},{"word":"wanted","start":514.49,"end":514.89,"confidence":0.9982602,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.18154607713222504},{"word":"to","start":514.89,"end":514.97,"confidence":0.9988815,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18565407395362857},{"word":"do","start":514.97,"end":515.13,"confidence":0.99957854,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.20739245414733887},{"word":"that","start":515.13,"end":515.37,"confidence":0.8419889,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.20843136310577393},{"word":"but","start":515.37,"end":515.52997,"confidence":0.99813926,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.15910543501377106},{"word":"i","start":515.52997,"end":515.69,"confidence":0.86401355,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11667478829622269},{"word":"thought","start":515.69,"end":515.85,"confidence":0.98157895,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":0.14554765820503235},{"word":"i'd","start":515.85,"end":516.01,"confidence":0.96462715,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.13651598989963531},{"word":"give","start":516.01,"end":516.17,"confidence":0.9986784,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.16295647621154785},{"word":"you","start":516.17,"end":516.33,"confidence":0.9963721,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14561186730861664},{"word":"the","start":516.33,"end":516.49,"confidence":0.9969694,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1564667969942093},{"word":"option","start":516.49,"end":516.65,"confidence":0.99564713,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.15058261156082153},{"word":"as","start":516.65,"end":516.855,"confidence":0.7716839,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.15632514655590057},{"word":"well","start":516.855,"end":516.935,"confidence":0.9984609,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.18929748237133023},{"word":"and","start":516.935,"end":517.095,"confidence":0.47277385,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1627461016178131},{"word":"make","start":517.095,"end":517.255,"confidence":0.9985429,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1627737581729889},{"word":"sure","start":517.255,"end":517.33496,"confidence":0.9977683,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.1484176367521286},{"word":"you're","start":517.33496,"end":517.57495,"confidence":0.9988625,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.17537665367126465},{"word":"aware","start":517.57495,"end":517.89496,"confidence":0.9998667,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":0.098064124584198},{"word":"of","start":517.89496,"end":517.975,"confidence":0.54920137,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.14790336787700653},{"word":"the","start":517.975,"end":518.135,"confidence":0.9991903,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11658906936645508},{"word":"advantages","start":518.135,"end":518.635,"confidence":0.9989172,"punctuated_word":"advantages","sentiment":"neutral","sentiment_score":0.07561874389648438},{"word":"of","start":518.695,"end":518.855,"confidence":0.9993358,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17909689247608185},{"word":"not","start":518.855,"end":519.095,"confidence":0.9973265,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.12818944454193115},{"word":"having","start":519.095,"end":519.33496,"confidence":0.99842,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.1384022831916809},{"word":"to","start":519.33496,"end":519.415,"confidence":0.95912117,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1612613946199417},{"word":"pay","start":519.415,"end":519.57495,"confidence":0.9912407,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.07170931249856949},{"word":"the","start":519.57495,"end":519.735,"confidence":0.9725291,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1388884037733078},{"word":"premium","start":519.735,"end":520.055,"confidence":0.8523948,"punctuated_word":"premium,","sentiment":"neutral","sentiment_score":0.08092527091503143},{"word":"but","start":520.055,"end":520.21497,"confidence":0.9995141,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.07075945287942886},{"word":"the","start":520.21497,"end":520.45496,"confidence":0.9942145,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006430730223655701},{"word":"disadvantage","start":520.45496,"end":520.95496,"confidence":0.9868007,"punctuated_word":"disadvantage","sentiment":"neutral","sentiment_score":-0.06625497341156006},{"word":"there","start":521.01495,"end":521.175,"confidence":0.99558324,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.021131806075572968},{"word":"as","start":521.175,"end":521.33496,"confidence":0.991784,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.010684743523597716},{"word":"well","start":521.33496,"end":521.57495,"confidence":0.99992585,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.006112411618232727},{"word":"of","start":521.57495,"end":521.735,"confidence":0.9716313,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0025431811809539795},{"word":"not","start":521.735,"end":521.975,"confidence":0.9981833,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0071528032422065735},{"word":"being","start":521.975,"end":522.21497,"confidence":0.97701323,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.008563973009586334},{"word":"able","start":522.21497,"end":522.375,"confidence":0.98896325,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.0006356276571750641},{"word":"to","start":522.375,"end":522.45496,"confidence":0.9683925,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01565278321504593},{"word":"claim","start":522.45496,"end":522.695,"confidence":0.99486923,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.04343949258327484},{"word":"whilst","start":522.695,"end":523.01495,"confidence":0.6718033,"punctuated_word":"whilst","sentiment":"neutral","sentiment_score":-0.05442512035369873},{"word":"that","start":523.01495,"end":523.175,"confidence":0.99285525,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01324203610420227},{"word":"premium","start":523.175,"end":523.65497,"confidence":0.99957794,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":-0.06823429465293884},{"word":"is","start":523.65497,"end":523.89496,"confidence":0.99589634,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01092030107975006},{"word":"it's","start":524.135,"end":524.375,"confidence":0.82197106,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.016023848205804825},{"word":"frozen","start":524.375,"end":524.875,"confidence":0.7807561,"punctuated_word":"frozen,","sentiment":"neutral","sentiment_score":0.00943785160779953},{"word":"essentially","start":524.935,"end":525.435,"confidence":0.99268764,"punctuated_word":"essentially.","sentiment":"neutral","sentiment_score":0.0002674112911336124},{"word":"so","start":525.57495,"end":526.07495,"confidence":0.87273407,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.034760452806949615},{"word":"yeah","start":527.33496,"end":527.83496,"confidence":0.76615274,"punctuated_word":"yeah,","sentiment":"positive","sentiment_score":0.33484306931495667},{"word":"that","start":527.975,"end":528.295,"confidence":0.99326456,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6303794384002686},{"word":"sounds","start":528.295,"end":528.77496,"confidence":0.9969848,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.5547364354133606},{"word":"okay","start":528.77496,"end":529.27496,"confidence":0.9902635,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3878988027572632},{"word":"that's","start":530.98,"end":531.22003,"confidence":0.9966899,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3153964877128601},{"word":"okay","start":531.22003,"end":531.72003,"confidence":0.9983573,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2738755941390991},{"word":"it's","start":531.86,"end":532.18,"confidence":0.9813607,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3471946120262146},{"word":"not","start":532.18,"end":532.42,"confidence":0.9994728,"punctuated_word":"not","sentiment":"positive","sentiment_score":0.3748522996902466},{"word":"a","start":532.42,"end":532.5,"confidence":0.99744594,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3671523630619049},{"word":"problem","start":532.5,"end":532.74,"confidence":0.9979693,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.4424796402454376},{"word":"at","start":532.74,"end":532.9,"confidence":0.8991632,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.456059217453003},{"word":"all","start":532.9,"end":533.06,"confidence":0.9985191,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.45034611225128174},{"word":"i","start":533.06,"end":533.22003,"confidence":0.98794633,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.33956021070480347},{"word":"will","start":533.22003,"end":533.38,"confidence":0.9804391,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3916187882423401},{"word":"get","start":533.38,"end":533.54,"confidence":0.9906274,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3636380434036255},{"word":"caden","start":533.54,"end":533.86,"confidence":0.69616055,"punctuated_word":"Caden","sentiment":"neutral","sentiment_score":0.31746745109558105},{"word":"to","start":533.86,"end":533.94,"confidence":0.98140943,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4020938575267792},{"word":"get","start":533.94,"end":534.10004,"confidence":0.9985758,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3664880394935608},{"word":"the","start":534.10004,"end":534.26,"confidence":0.99853086,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3830304741859436},{"word":"paperwork","start":534.26,"end":534.66003,"confidence":0.99223846,"punctuated_word":"paperwork","sentiment":"neutral","sentiment_score":0.2864621877670288},{"word":"organized","start":534.66003,"end":534.98,"confidence":0.3926911,"punctuated_word":"organized","sentiment":"neutral","sentiment_score":0.28999263048171997},{"word":"for","start":534.98,"end":535.14,"confidence":0.9981735,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4013100862503052},{"word":"you","start":535.14,"end":535.3,"confidence":0.99826306,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3738921582698822},{"word":"as","start":535.3,"end":535.38,"confidence":0.9963092,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.42488744854927063},{"word":"quickly","start":535.38,"end":535.7,"confidence":0.9950128,"punctuated_word":"quickly","sentiment":"positive","sentiment_score":0.35419321060180664},{"word":"as","start":535.7,"end":535.94,"confidence":0.9948955,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.37607523798942566},{"word":"possible","start":535.94,"end":536.44,"confidence":0.96768355,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.2871347665786743},{"word":"okay","start":537.06,"end":537.38,"confidence":0.83221555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2986842393875122},{"word":"i'm","start":537.38,"end":537.54,"confidence":0.9763878,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3722327947616577},{"word":"pretty","start":537.54,"end":537.78,"confidence":0.538584,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.3961223363876343},{"word":"sure","start":537.78,"end":538.02,"confidence":0.9994319,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.37074482440948486},{"word":"it's","start":538.02,"end":538.18,"confidence":0.6210079,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.40622302889823914},{"word":"how","start":538.18,"end":538.42,"confidence":0.70450234,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.4043433964252472},{"word":"it's","start":538.42,"end":538.5,"confidence":0.7874186,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.5218430757522583},{"word":"pretty","start":538.5,"end":538.74,"confidence":0.99553406,"punctuated_word":"pretty","sentiment":"positive","sentiment_score":0.5765235424041748},{"word":"good","start":538.74,"end":538.98,"confidence":0.9996811,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.520222008228302},{"word":"with","start":538.98,"end":539.46,"confidence":0.99919385,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5407464504241943},{"word":"docusigning","start":539.46,"end":539.96,"confidence":0.77213883,"punctuated_word":"DocuSigning","sentiment":"positive","sentiment_score":0.4586655199527741},{"word":"these","start":540.18,"end":540.42,"confidence":0.74258804,"punctuated_word":"these","sentiment":"positive","sentiment_score":0.4694398939609528},{"word":"sorts","start":540.42,"end":540.58,"confidence":0.938024,"punctuated_word":"sorts","sentiment":"positive","sentiment_score":0.3452741503715515},{"word":"of","start":540.58,"end":540.74,"confidence":0.9958437,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3739818334579468},{"word":"things","start":540.74,"end":540.98,"confidence":0.82387435,"punctuated_word":"things.","sentiment":"positive","sentiment_score":0.35177507996559143},{"word":"so","start":540.98,"end":541.14,"confidence":0.998543,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.29063209891319275},{"word":"we'll","start":541.14,"end":541.38,"confidence":0.999213,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.29440048336982727},{"word":"prefill","start":541.38,"end":541.78,"confidence":0.8295638,"punctuated_word":"prefill","sentiment":"neutral","sentiment_score":0.3110630512237549},{"word":"it","start":541.78,"end":542.28,"confidence":0.9982436,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.27702564001083374},{"word":"with","start":542.42,"end":542.66003,"confidence":0.99641114,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3208025395870209},{"word":"what","start":542.66003,"end":542.82,"confidence":0.9997875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.32564684748649597},{"word":"we","start":542.82,"end":542.98,"confidence":0.9998952,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.27342793345451355},{"word":"need","start":542.98,"end":543.3,"confidence":0.9108912,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":0.2664428949356079},{"word":"and","start":543.3,"end":543.46,"confidence":0.9997818,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2649722099304199},{"word":"we'll","start":543.46,"end":543.7,"confidence":0.9997518,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2680264115333557},{"word":"send","start":543.7,"end":543.94,"confidence":0.9998572,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2742016315460205},{"word":"it","start":543.94,"end":544.10004,"confidence":0.9867403,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24839411675930023},{"word":"through","start":544.10004,"end":544.34,"confidence":0.9987398,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.24692974984645844},{"word":"to","start":544.34,"end":544.5,"confidence":0.97479385,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2872098684310913},{"word":"you","start":544.5,"end":544.66003,"confidence":0.93053395,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30185750126838684},{"word":"to","start":544.66003,"end":544.82,"confidence":0.99121547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2672466039657593},{"word":"get","start":544.82,"end":544.98,"confidence":0.9996233,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2708337903022766},{"word":"it","start":544.98,"end":545.14,"confidence":0.9924494,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24963757395744324},{"word":"all","start":545.14,"end":545.38,"confidence":0.9998061,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.3100871741771698},{"word":"signed","start":545.38,"end":545.7,"confidence":0.99931836,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.21896576881408691},{"word":"and","start":545.7,"end":545.86,"confidence":0.9984458,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28705325722694397},{"word":"sorted","start":545.86,"end":546.36,"confidence":0.9981333,"punctuated_word":"sorted.","sentiment":"neutral","sentiment_score":0.24228477478027344},{"word":"okay","start":546.675,"end":547.175,"confidence":0.8632755,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10644250363111496},{"word":"beautiful","start":548.275,"end":548.755,"confidence":0.9856811,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.39030784368515015},{"word":"and","start":548.755,"end":548.995,"confidence":0.99956566,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2645379304885864},{"word":"i'll","start":548.995,"end":549.15497,"confidence":0.9998752,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2311219573020935},{"word":"make","start":549.15497,"end":549.315,"confidence":0.99985325,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.247439369559288},{"word":"a","start":549.315,"end":549.475,"confidence":0.9987544,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20084026455879211},{"word":"little","start":549.475,"end":549.975,"confidence":0.99993336,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.1598643809556961},{"word":"tick","start":550.035,"end":550.275,"confidence":0.90347934,"punctuated_word":"tick","sentiment":"neutral","sentiment_score":0.16455817222595215},{"word":"box","start":550.275,"end":550.515,"confidence":0.8461373,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.13431382179260254},{"word":"if","start":550.515,"end":550.675,"confidence":0.9989992,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.09902302920818327},{"word":"i","start":550.675,"end":550.835,"confidence":0.9997973,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0781358852982521},{"word":"don't","start":550.835,"end":550.995,"confidence":0.99877566,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06898674368858337},{"word":"hear","start":550.995,"end":551.235,"confidence":0.9978461,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.07127431035041809},{"word":"from","start":551.235,"end":551.315,"confidence":0.9943152,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06069225445389747},{"word":"you","start":551.315,"end":551.555,"confidence":0.99346006,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09115971624851228},{"word":"in","start":551.555,"end":551.795,"confidence":0.7412718,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07987970113754272},{"word":"beforehand","start":551.795,"end":552.295,"confidence":0.8565714,"punctuated_word":"beforehand,","sentiment":"neutral","sentiment_score":0.0912867709994316},{"word":"we'll","start":552.435,"end":552.675,"confidence":0.9992378,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.14769284427165985},{"word":"make","start":552.675,"end":552.915,"confidence":0.9997571,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.14657187461853027},{"word":"a","start":552.915,"end":553.075,"confidence":0.94978786,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15650789439678192},{"word":"catch","start":553.075,"end":553.315,"confidence":0.9502719,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.1448216587305069},{"word":"up","start":553.315,"end":553.475,"confidence":0.9980843,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.09336483478546144},{"word":"in","start":553.475,"end":553.715,"confidence":0.9994222,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08631804585456848},{"word":"about","start":553.715,"end":553.955,"confidence":0.99944574,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.10478095710277556},{"word":"six","start":553.955,"end":554.195,"confidence":0.99963427,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.10620087385177612},{"word":"months'","start":554.195,"end":554.515,"confidence":0.75853515,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.08851894736289978},{"word":"time","start":554.515,"end":554.675,"confidence":0.99988544,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.16027306020259857},{"word":"just","start":554.675,"end":554.915,"confidence":0.9930998,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19061577320098877},{"word":"to","start":554.915,"end":554.995,"confidence":0.9998801,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1572699099779129},{"word":"see","start":554.995,"end":555.235,"confidence":0.9998171,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14909517765045166},{"word":"where","start":555.235,"end":555.395,"confidence":0.99817383,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.13162492215633392},{"word":"things","start":555.395,"end":555.635,"confidence":0.9997918,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.15089060366153717},{"word":"are","start":555.635,"end":555.795,"confidence":0.9996207,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13224147260189056},{"word":"going","start":555.795,"end":556.295,"confidence":0.9997512,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":0.14858995378017426},{"word":"if","start":556.755,"end":556.915,"confidence":0.89394766,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14199668169021606},{"word":"you","start":556.915,"end":557.15497,"confidence":0.99990463,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10542580485343932},{"word":"need","start":557.15497,"end":557.395,"confidence":0.9999311,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.09298955649137496},{"word":"anything","start":557.395,"end":557.715,"confidence":0.9997967,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.08770202100276947},{"word":"in","start":557.715,"end":557.875,"confidence":0.9812182,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06807366013526917},{"word":"the","start":557.875,"end":557.955,"confidence":0.9998398,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08191660046577454},{"word":"meantime","start":557.955,"end":558.355,"confidence":0.99865925,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.08966915309429169},{"word":"let","start":558.355,"end":558.595,"confidence":0.99943334,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.14811429381370544},{"word":"me","start":558.595,"end":558.755,"confidence":0.99252534,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13781671226024628},{"word":"know","start":558.755,"end":558.995,"confidence":0.9970416,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.15590208768844604},{"word":"i'm","start":558.995,"end":559.15497,"confidence":0.9999214,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.28363269567489624},{"word":"always","start":559.15497,"end":559.395,"confidence":0.9996551,"punctuated_word":"always","sentiment":"positive","sentiment_score":0.3537410795688629},{"word":"happy","start":559.395,"end":559.715,"confidence":0.9998281,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.2963188886642456},{"word":"to","start":559.715,"end":559.875,"confidence":0.9833685,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.271137535572052},{"word":"you","start":559.875,"end":559.955,"confidence":0.89277434,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2667190432548523},{"word":"know","start":559.955,"end":560.195,"confidence":0.9996733,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.29189473390579224},{"word":"touch","start":560.195,"end":560.515,"confidence":0.9976954,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.29475176334381104},{"word":"base","start":560.515,"end":560.88,"confidence":0.9065249,"punctuated_word":"base,","sentiment":"neutral","sentiment_score":0.22479969263076785},{"word":"you","start":561.28,"end":561.36,"confidence":0.94987744,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17560939490795135},{"word":"know","start":561.36,"end":561.52,"confidence":0.99892855,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.19661924242973328},{"word":"closer","start":561.52,"end":562.0,"confidence":0.9645292,"punctuated_word":"closer","sentiment":"neutral","sentiment_score":0.1801317036151886},{"word":"to","start":562.0,"end":562.16003,"confidence":0.938093,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23325514793395996},{"word":"if","start":562.16003,"end":562.32,"confidence":0.82469845,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1936737298965454},{"word":"you","start":562.32,"end":562.48,"confidence":0.9986242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17787814140319824},{"word":"need","start":562.48,"end":562.98,"confidence":0.9325016,"punctuated_word":"need.","sentiment":"neutral","sentiment_score":0.15885287523269653},{"word":"but","start":563.36,"end":563.52,"confidence":0.92991674,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.10642163455486298},{"word":"yeah","start":563.52,"end":563.68,"confidence":0.9982142,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.1035800278186798},{"word":"we","start":563.68,"end":563.76,"confidence":0.9997638,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09796746075153352},{"word":"can","start":563.76,"end":563.92,"confidence":0.9987494,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10129615664482115},{"word":"make","start":563.92,"end":564.16003,"confidence":0.99964094,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.09703254699707033},{"word":"a","start":564.16003,"end":564.24,"confidence":0.9453215,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16110965609550476},{"word":"catch","start":564.24,"end":564.48,"confidence":0.9425899,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.12365603446960448},{"word":"up","start":564.48,"end":564.56,"confidence":0.98725253,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07904812693595886},{"word":"for","start":564.56,"end":564.72003,"confidence":0.9509823,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10253173112869264},{"word":"six","start":564.72003,"end":564.96,"confidence":0.9989127,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.08326183259487152},{"word":"months'","start":564.96,"end":565.2,"confidence":0.7487204,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.1071046143770218},{"word":"time","start":565.2,"end":565.36,"confidence":0.99940443,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1666523516178131},{"word":"to","start":565.36,"end":565.44,"confidence":0.99946564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1595192849636078},{"word":"see","start":565.44,"end":565.68,"confidence":0.9999602,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1567617952823639},{"word":"where","start":565.68,"end":565.84,"confidence":0.9993868,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.15124008059501648},{"word":"things","start":565.84,"end":566.16003,"confidence":0.99973124,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.1486252248287201},{"word":"are","start":566.16003,"end":566.24,"confidence":0.99780434,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.145431250333786},{"word":"sitting","start":566.24,"end":566.64,"confidence":0.9764524,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":0.19581763446331024},{"word":"for","start":566.64,"end":566.88,"confidence":0.99985564,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2147779017686844},{"word":"you","start":566.88,"end":567.04,"confidence":0.763202,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14751148223876953},{"word":"and","start":567.04,"end":567.28,"confidence":0.9996369,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14063675701618197},{"word":"if","start":567.28,"end":567.44,"confidence":0.9994832,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10387243330478668},{"word":"we","start":567.44,"end":567.6,"confidence":0.99895513,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12037146091461182},{"word":"reinstate","start":567.6,"end":568.1,"confidence":0.8745847,"punctuated_word":"reinstate,","sentiment":"neutral","sentiment_score":0.09186220169067384},{"word":"then","start":568.16003,"end":568.32,"confidence":0.9876418,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1463027447462082},{"word":"we'll","start":568.32,"end":568.56,"confidence":0.782702,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1342833936214447},{"word":"keep","start":568.56,"end":568.72003,"confidence":0.9996972,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.16133971512317655},{"word":"it","start":568.72003,"end":568.88,"confidence":0.99903715,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11137430369853972},{"word":"on","start":568.88,"end":568.96,"confidence":0.9998803,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12864838540554047},{"word":"that","start":568.96,"end":569.12,"confidence":0.998701,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15680116415023804},{"word":"premium","start":569.12,"end":569.62,"confidence":0.999433,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":0.06963503360748291},{"word":"freeze","start":569.68,"end":570.18,"confidence":0.8861024,"punctuated_word":"freeze.","sentiment":"neutral","sentiment_score":0.13192564249038696},{"word":"yeah","start":570.4,"end":570.9,"confidence":0.74861944,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08328573405742645},{"word":"yep","start":575.935,"end":576.435,"confidence":0.84857064,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03720198944211006},{"word":"oh","start":579.85504,"end":580.35504,"confidence":0.73308337,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07292727380990982},{"word":"damn","start":581.135,"end":581.635,"confidence":0.99520063,"punctuated_word":"damn.","sentiment":"neutral","sentiment_score":-0.015095049515366554},{"word":"yeah","start":583.055,"end":583.555,"confidence":0.7895409,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028759106993675232},{"word":"yes","start":586.19,"end":586.69,"confidence":0.9611578,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005647841840982437},{"word":"yeah","start":587.14996,"end":587.64996,"confidence":0.98883736,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02760845236480236},{"word":"yeah","start":592.50995,"end":593.00995,"confidence":0.77893066,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006618883460760117},{"word":"yeah","start":593.94995,"end":594.43,"confidence":0.97737175,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026212479919195175},{"word":"and","start":594.43,"end":594.67,"confidence":0.9666833,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0010074786841869354},{"word":"hopefully","start":594.67,"end":595.06995,"confidence":0.54035556,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":-0.0001984834671020508},{"word":"give","start":595.06995,"end":595.23,"confidence":0.30591473,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0037777498364448543},{"word":"them","start":595.23,"end":595.38995,"confidence":0.84456116,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.04069146141409874},{"word":"back","start":595.38995,"end":595.62994,"confidence":0.9921793,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.030665699392557144},{"word":"pay","start":595.62994,"end":596.12994,"confidence":0.9769063,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":-0.041170500218868256},{"word":"you'll","start":597.215,"end":597.375,"confidence":0.8213475,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.13045616447925568},{"word":"have","start":597.375,"end":597.53503,"confidence":0.99964714,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09332640469074248},{"word":"to","start":597.53503,"end":597.615,"confidence":0.9996414,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07014543563127518},{"word":"probably","start":597.615,"end":598.09503,"confidence":0.98845017,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.14897730946540833},{"word":"claim","start":598.09503,"end":598.41504,"confidence":0.99646854,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.13030970096588135},{"word":"again","start":598.41504,"end":598.91504,"confidence":0.99811804,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.15743809938430786},{"word":"because","start":599.135,"end":599.615,"confidence":0.7253963,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15506450831890106},{"word":"they","start":599.615,"end":600.115,"confidence":0.9997384,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.20063051581382751},{"word":"close","start":600.175,"end":600.495,"confidence":0.7017491,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.22481101751327515},{"word":"the","start":600.495,"end":600.655,"confidence":0.99273646,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1851041615009308},{"word":"claim","start":600.655,"end":600.97504,"confidence":0.9987552,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.16447405517101288},{"word":"once","start":600.97504,"end":601.215,"confidence":0.999012,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.17707666754722595},{"word":"they've","start":601.215,"end":601.455,"confidence":0.9984418,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.1712089478969574},{"word":"done","start":601.455,"end":601.615,"confidence":0.9999486,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.1351330578327179},{"word":"it","start":601.615,"end":602.115,"confidence":0.9972979,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1352236270904541},{"word":"that's","start":602.575,"end":602.815,"confidence":0.98463875,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.21296076476573944},{"word":"a","start":602.815,"end":602.895,"confidence":0.99986804,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1643281728029251},{"word":"bit","start":602.895,"end":603.135,"confidence":0.9999087,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.3798035979270935},{"word":"of","start":603.135,"end":603.215,"confidence":0.9998491,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4161323010921478},{"word":"a","start":603.215,"end":603.295,"confidence":0.99629277,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4458355605602264},{"word":"shame","start":603.295,"end":603.53503,"confidence":0.9996904,"punctuated_word":"shame","sentiment":"negative","sentiment_score":-0.421760618686676},{"word":"because","start":603.53503,"end":603.775,"confidence":0.6370075,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3394626975059509},{"word":"realistically","start":603.775,"end":604.275,"confidence":0.7587745,"punctuated_word":"realistically,","sentiment":"negative","sentiment_score":-0.3709566593170166},{"word":"you","start":604.735,"end":605.055,"confidence":0.7752889,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4137398600578308},{"word":"your","start":605.53503,"end":605.855,"confidence":0.98054963,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3726744055747986},{"word":"expenditures","start":605.855,"end":606.355,"confidence":0.5794876,"punctuated_word":"expenditures","sentiment":"neutral","sentiment_score":-0.26028361916542053},{"word":"well","start":606.97504,"end":607.135,"confidence":0.6496678,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.28443801403045654},{"word":"and","start":607.135,"end":607.295,"confidence":0.98662925,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.30648332834243774},{"word":"truly","start":607.295,"end":607.795,"confidence":0.9916468,"punctuated_word":"truly","sentiment":"negative","sentiment_score":-0.3684391379356384},{"word":"like","start":607.935,"end":608.255,"confidence":0.90402657,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.28543150424957275},{"word":"you","start":608.255,"end":608.41504,"confidence":0.44711342,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3912205100059509},{"word":"yeah","start":608.815,"end":609.135,"confidence":0.9892359,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.3185601234436035},{"word":"i","start":609.135,"end":609.215,"confidence":0.99754107,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.42821004986763},{"word":"don't","start":609.215,"end":609.375,"confidence":0.9995786,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.368333101272583},{"word":"know","start":609.375,"end":609.695,"confidence":0.99949735,"punctuated_word":"know.","sentiment":"negative","sentiment_score":-0.34507790207862854},{"word":"they","start":609.695,"end":609.855,"confidence":0.64841163,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.5006914734840393},{"word":"don't","start":609.855,"end":610.015,"confidence":0.97722745,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.6056855916976929},{"word":"understand","start":610.015,"end":610.495,"confidence":0.99975485,"punctuated_word":"understand","sentiment":"negative","sentiment_score":-0.6142250895500183},{"word":"how","start":610.495,"end":610.655,"confidence":0.9997969,"punctuated_word":"how","sentiment":"negative","sentiment_score":-0.5627712607383728},{"word":"they","start":610.655,"end":610.815,"confidence":0.9987947,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.5208670496940613},{"word":"do","start":610.815,"end":610.97504,"confidence":0.9990459,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5521541833877563},{"word":"that","start":610.97504,"end":611.31,"confidence":0.9992415,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4659773111343384},{"word":"it's","start":611.63,"end":611.82996,"confidence":0.9978496,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2509685754776001},{"word":"everything","start":612.02997,"end":612.35,"confidence":0.99951804,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.19714994728565216},{"word":"on","start":612.35,"end":612.51,"confidence":0.99971944,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15761798620224},{"word":"this","start":612.51,"end":612.67,"confidence":0.996073,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.15205615758895874},{"word":"end","start":612.67,"end":612.83,"confidence":0.9884879,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.15928205847740173},{"word":"showed","start":612.83,"end":613.07,"confidence":0.86252344,"punctuated_word":"showed","sentiment":"neutral","sentiment_score":-0.1826338022947311},{"word":"you","start":613.07,"end":613.23,"confidence":0.9633138,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22011639177799225},{"word":"should've","start":613.23,"end":613.55,"confidence":0.75590587,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.20413713157176971},{"word":"gotten","start":613.55,"end":613.87,"confidence":0.95526433,"punctuated_word":"gotten","sentiment":"neutral","sentiment_score":-0.2494184374809265},{"word":"something","start":613.87,"end":614.37,"confidence":0.9995605,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.18532831966876984},{"word":"yeah","start":614.67,"end":615.17,"confidence":0.826354,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003471542149782181},{"word":"yeah","start":617.47,"end":617.97,"confidence":0.99678135,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0598239004611969},{"word":"absolutely","start":620.91,"end":621.41,"confidence":0.9827102,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.14785106480121613},{"word":"tax","start":621.87,"end":622.11,"confidence":0.78239864,"punctuated_word":"Tax","sentiment":"neutral","sentiment_score":0.07477599382400513},{"word":"time","start":622.11,"end":622.35,"confidence":0.57876563,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.056092727929353714},{"word":"get","start":622.35,"end":622.51,"confidence":0.99708515,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06561373174190521},{"word":"your","start":622.51,"end":622.75,"confidence":0.7769857,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04745694249868393},{"word":"assessment","start":622.75,"end":623.25,"confidence":0.89172864,"punctuated_word":"assessment,","sentiment":"neutral","sentiment_score":0.02346805110573769},{"word":"and","start":623.71,"end":623.87,"confidence":0.8851275,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00756150484085083},{"word":"then","start":623.87,"end":624.11,"confidence":0.9415144,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.029910936951637268},{"word":"yeah","start":624.11,"end":624.59,"confidence":0.99825066,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.013512574136257172},{"word":"reclaim","start":624.59,"end":625.09,"confidence":0.98938584,"punctuated_word":"reclaim","sentiment":"neutral","sentiment_score":0.04964155703783035},{"word":"again","start":625.15,"end":625.47,"confidence":0.9818256,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.035999491810798645},{"word":"and","start":625.47,"end":625.79,"confidence":0.8728349,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05925542116165161},{"word":"send","start":625.79,"end":625.95,"confidence":0.9953512,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02158244699239731},{"word":"it","start":625.95,"end":626.265,"confidence":0.97999763,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06979972124099731},{"word":"through","start":626.265,"end":626.425,"confidence":0.9711355,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07515119016170502},{"word":"and","start":626.425,"end":626.505,"confidence":0.6867289,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06102077662944794},{"word":"be","start":626.505,"end":626.66504,"confidence":0.9863999,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07930141687393188},{"word":"like","start":626.66504,"end":626.745,"confidence":0.939971,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.10405128449201584},{"word":"this","start":626.745,"end":627.065,"confidence":0.9988926,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08043333142995834},{"word":"is","start":627.065,"end":627.22504,"confidence":0.9969561,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07096878439188004},{"word":"what","start":627.22504,"end":627.385,"confidence":0.9995264,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04272332042455673},{"word":"it","start":627.385,"end":627.54504,"confidence":0.998611,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04934762418270111},{"word":"is","start":627.54504,"end":628.025,"confidence":0.87190175,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.04551166296005249},{"word":"and","start":628.025,"end":628.505,"confidence":0.94697285,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.04798244684934616},{"word":"yeah","start":628.505,"end":628.905,"confidence":0.9956888,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.08773787319660187},{"word":"hopefully","start":628.905,"end":629.385,"confidence":0.9691013,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.10162227600812912},{"word":"that","start":629.385,"end":629.54504,"confidence":0.9018234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08320913463830948},{"word":"that","start":629.54504,"end":629.705,"confidence":0.6276205,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10414986312389374},{"word":"will","start":629.705,"end":629.865,"confidence":0.59287715,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12246154248714448},{"word":"just","start":629.865,"end":630.10504,"confidence":0.99251795,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14669106900691986},{"word":"be","start":630.10504,"end":630.265,"confidence":0.9994355,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1266724169254303},{"word":"able","start":630.265,"end":630.765,"confidence":0.99958736,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1492892950773239},{"word":"to","start":630.825,"end":630.905,"confidence":0.9981254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1652507185935974},{"word":"give","start":630.905,"end":631.145,"confidence":0.99925774,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.13537311553955078},{"word":"you","start":631.145,"end":631.22504,"confidence":0.99971014,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15817315876483917},{"word":"a","start":631.22504,"end":631.305,"confidence":0.99973387,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16594257950782776},{"word":"little","start":631.305,"end":631.54504,"confidence":0.9998099,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.18806277215480804},{"word":"bit","start":631.54504,"end":631.625,"confidence":0.99974734,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.16798266768455505},{"word":"of","start":631.625,"end":631.705,"confidence":0.99913377,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11466430127620696},{"word":"money","start":631.705,"end":632.025,"confidence":0.99975663,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.09843824803829192},{"word":"and","start":632.025,"end":632.185,"confidence":0.99268144,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06678849458694458},{"word":"and","start":632.185,"end":632.34503,"confidence":0.9940906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03819822520017624},{"word":"backdate","start":632.34503,"end":632.745,"confidence":0.9786742,"punctuated_word":"backdate","sentiment":"neutral","sentiment_score":0.023776181042194366},{"word":"it","start":632.745,"end":632.905,"confidence":0.9978422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03288283199071884},{"word":"a","start":632.905,"end":633.065,"confidence":0.99927014,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04315538704395294},{"word":"little","start":633.065,"end":633.22504,"confidence":0.99986064,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.0311882346868515},{"word":"bit","start":633.22504,"end":633.465,"confidence":0.99833715,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.0252586230635643},{"word":"too","start":633.465,"end":633.78503,"confidence":0.98059356,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.009103573858737946},{"word":"so","start":633.78503,"end":634.28503,"confidence":0.99750805,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008682742714881897},{"word":"yeah","start":634.905,"end":635.405,"confidence":0.81284606,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.003896808251738548},{"word":"yeah","start":636.745,"end":637.245,"confidence":0.9972391,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04395672678947449},{"word":"perfect","start":637.705,"end":638.205,"confidence":0.9910488,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":-0.14031539857387543},{"word":"with","start":646.87,"end":647.11,"confidence":0.4508864,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.12061160057783128},{"word":"that","start":647.11,"end":647.26996,"confidence":0.99966455,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12951798737049103},{"word":"one","start":647.26996,"end":647.50995,"confidence":0.9987373,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09383796155452728},{"word":"there","start":647.50995,"end":647.75,"confidence":0.964685,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.019539138302206993},{"word":"i","start":647.75,"end":647.91,"confidence":0.99945885,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014680355787277222},{"word":"can","start":647.91,"end":648.14996,"confidence":0.9997669,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0027701836079359055},{"word":"have","start":648.14996,"end":648.31,"confidence":0.9992466,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017017867416143417},{"word":"a","start":648.31,"end":648.38995,"confidence":0.9981281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019718442112207413},{"word":"quick","start":648.38995,"end":648.70996,"confidence":0.9973361,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.004873376339673996},{"word":"look","start":648.70996,"end":648.94995,"confidence":0.99526054,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.011171555146574974},{"word":"at","start":648.94995,"end":649.02997,"confidence":0.9973465,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04825391620397568},{"word":"that","start":649.02997,"end":649.26996,"confidence":0.9995685,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05043492838740349},{"word":"now","start":649.26996,"end":649.50995,"confidence":0.99857605,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.023658063262701035},{"word":"with","start":649.50995,"end":649.82996,"confidence":0.9977825,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.024337533861398697},{"word":"the","start":649.82996,"end":649.91,"confidence":0.99071246,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03211188316345215},{"word":"yeah","start":651.52496,"end":651.845,"confidence":0.978694,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.027732357382774353},{"word":"so","start":651.845,"end":652.085,"confidence":0.94871455,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1017158105969429},{"word":"we","start":652.085,"end":652.325,"confidence":0.7268638,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1205514594912529},{"word":"look","start":652.325,"end":652.485,"confidence":0.9876653,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.1826695501804352},{"word":"at","start":652.485,"end":652.645,"confidence":0.99800056,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2564535140991211},{"word":"the","start":652.645,"end":652.885,"confidence":0.9665636,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2193966805934906},{"word":"my","start":652.885,"end":653.125,"confidence":0.7240522,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07241496443748474},{"word":"pay","start":653.125,"end":653.445,"confidence":0.81920743,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.0805472880601883},{"word":"calculator","start":653.445,"end":653.945,"confidence":0.8884824,"punctuated_word":"calculator.","sentiment":"neutral","sentiment_score":-0.07555852085351944},{"word":"how","start":655.045,"end":655.285,"confidence":0.7804832,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.0836358293890953},{"word":"much","start":655.285,"end":655.445,"confidence":0.9991492,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.07708961516618729},{"word":"are","start":655.445,"end":655.605,"confidence":0.80032957,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06843509525060654},{"word":"you","start":655.605,"end":655.685,"confidence":0.9980702,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.053217992186546326},{"word":"paying","start":655.685,"end":655.925,"confidence":0.9965977,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.0733785331249237},{"word":"on","start":655.925,"end":656.085,"confidence":0.99963295,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.052355438470840454},{"word":"the","start":656.085,"end":656.245,"confidence":0.99884003,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08038266003131866},{"word":"health","start":656.245,"end":656.485,"confidence":0.95812535,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.09883052110671996},{"word":"care","start":656.485,"end":656.985,"confidence":0.9996433,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.06467007100582123},{"word":"at","start":657.125,"end":657.285,"confidence":0.96071106,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05949202179908752},{"word":"the","start":657.285,"end":657.445,"confidence":0.99972993,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06935274600982666},{"word":"moment","start":657.445,"end":657.765,"confidence":0.8846527,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.04714038968086243},{"word":"the","start":657.765,"end":657.845,"confidence":0.9987005,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05547020584344864},{"word":"private","start":657.845,"end":658.165,"confidence":0.9871754,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.06133165955543518},{"word":"health","start":658.165,"end":658.325,"confidence":0.9984668,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.09553423523902892},{"word":"insurance","start":658.325,"end":658.725,"confidence":0.99969566,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.09577222168445589},{"word":"on","start":658.725,"end":658.885,"confidence":0.73636657,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03208581358194351},{"word":"a","start":658.885,"end":658.96497,"confidence":0.9420417,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0493643619120121},{"word":"monthly","start":658.96497,"end":659.365,"confidence":0.99992776,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":-0.02927488088607788},{"word":"basis","start":659.365,"end":659.865,"confidence":0.9987488,"punctuated_word":"basis?","sentiment":"neutral","sentiment_score":-0.031033366918563843},{"word":"$1.55","start":663.86,"end":664.74,"confidence":0.71083724,"punctuated_word":"$1.55","sentiment":"neutral","sentiment_score":-0.06279197335243225},{"word":"per","start":664.74,"end":665.14,"confidence":0.9755868,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.05427724868059158},{"word":"fortnight","start":665.14,"end":665.62,"confidence":0.9076582,"punctuated_word":"fortnight.","sentiment":"neutral","sentiment_score":-0.06594218313694},{"word":"yep","start":665.62,"end":665.86,"confidence":0.96260273,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020946267992258072},{"word":"that's","start":665.86,"end":666.10004,"confidence":0.9739821,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.006888250820338726},{"word":"okay","start":666.10004,"end":666.60004,"confidence":0.99792254,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04633066803216934},{"word":"so","start":668.02,"end":668.18,"confidence":0.79293835,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.3557456135749817},{"word":"that","start":668.18,"end":668.68,"confidence":0.9093125,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.6036487817764282},{"word":"it's","start":669.78,"end":670.18,"confidence":0.76814675,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6265071630477905},{"word":"pretty","start":670.18,"end":670.5,"confidence":0.99725085,"punctuated_word":"pretty","sentiment":"negative","sentiment_score":-0.7225611209869385},{"word":"expensive","start":670.5,"end":670.9,"confidence":0.99599576,"punctuated_word":"expensive","sentiment":"negative","sentiment_score":-0.5579364895820618},{"word":"for","start":670.9,"end":671.06,"confidence":0.9935102,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5695274472236633},{"word":"private","start":671.06,"end":671.38,"confidence":0.5887772,"punctuated_word":"private","sentiment":"negative","sentiment_score":-0.5598991513252258},{"word":"health","start":671.38,"end":671.62,"confidence":0.9920325,"punctuated_word":"health","sentiment":"negative","sentiment_score":-0.5610042810440063},{"word":"cover","start":671.62,"end":671.86,"confidence":0.97846353,"punctuated_word":"cover.","sentiment":"negative","sentiment_score":-0.5969197750091553},{"word":"i'm","start":671.86,"end":672.02,"confidence":0.9995452,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5485057830810547},{"word":"still","start":672.02,"end":672.26,"confidence":0.999524,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.564521312713623},{"word":"paying","start":672.26,"end":672.5,"confidence":0.99976987,"punctuated_word":"paying","sentiment":"negative","sentiment_score":-0.4841023087501526},{"word":"for","start":672.5,"end":672.66003,"confidence":0.9848769,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.45837071537971497},{"word":"mine","start":672.66003,"end":672.98,"confidence":0.9964989,"punctuated_word":"mine.","sentiment":"negative","sentiment_score":-0.5531797409057617},{"word":"it's","start":672.98,"end":673.22003,"confidence":0.99887365,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.7790554761886597},{"word":"insane","start":673.22003,"end":673.72003,"confidence":0.99926925,"punctuated_word":"insane.","sentiment":"negative","sentiment_score":-0.6516348719596863},{"word":"just","start":674.10004,"end":674.34,"confidence":0.4062779,"punctuated_word":"Just","sentiment":"negative","sentiment_score":-0.5962892174720764},{"word":"keeps","start":674.34,"end":674.58,"confidence":0.9901247,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.6702920198440552},{"word":"going","start":674.58,"end":674.82,"confidence":0.9996604,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.6079124212265015},{"word":"up","start":674.82,"end":674.98,"confidence":0.9987872,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5990574955940247},{"word":"and","start":674.98,"end":675.22003,"confidence":0.9913863,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.6351444721221924},{"word":"up","start":675.22003,"end":675.3,"confidence":0.99993694,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5924950242042542},{"word":"and","start":675.3,"end":675.46,"confidence":0.9993462,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5804576873779297},{"word":"up","start":675.46,"end":675.62,"confidence":0.9009343,"punctuated_word":"up,","sentiment":"negative","sentiment_score":-0.4786122441291809},{"word":"and","start":675.62,"end":675.78,"confidence":0.9995478,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4124327003955841},{"word":"i'm","start":675.78,"end":676.02,"confidence":0.9894078,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5321911573410034},{"word":"not","start":676.02,"end":676.26,"confidence":0.6300245,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45635682344436646},{"word":"even","start":676.26,"end":676.5,"confidence":0.78075373,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.46515128016471863},{"word":"claiming","start":676.5,"end":676.82,"confidence":0.9996797,"punctuated_word":"claiming","sentiment":"negative","sentiment_score":-0.4802351891994476},{"word":"that","start":676.82,"end":677.06,"confidence":0.9995254,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4650624990463257},{"word":"much","start":677.06,"end":677.22003,"confidence":0.9999317,"punctuated_word":"much","sentiment":"negative","sentiment_score":-0.4250729978084564},{"word":"on","start":677.22003,"end":677.38,"confidence":0.99968874,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5509575605392456},{"word":"it","start":677.38,"end":677.775,"confidence":0.99733067,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.5252121686935425},{"word":"yeah","start":693.47,"end":693.97,"confidence":0.8819089,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08961629867553711},{"word":"yeah","start":696.67,"end":697.07,"confidence":0.9980545,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.039723824709653854},{"word":"no","start":697.07,"end":697.31,"confidence":0.9920936,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13218411803245544},{"word":"it's","start":697.31,"end":697.47,"confidence":0.75784135,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07670781016349792},{"word":"okay","start":697.47,"end":697.94995,"confidence":0.9987459,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03464972972869873},{"word":"i'll","start":697.94995,"end":698.35,"confidence":0.99575126,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.059035059064626694},{"word":"have","start":698.35,"end":698.58997,"confidence":0.9911641,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06184906139969826},{"word":"yeah","start":700.91,"end":701.41,"confidence":0.99041295,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04501860588788986},{"word":"i'll","start":701.55,"end":701.70996,"confidence":0.9807991,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.016004960983991623},{"word":"have","start":701.70996,"end":701.79,"confidence":0.99428755,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013694081455469131},{"word":"a","start":701.79,"end":701.87,"confidence":0.9971359,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010707750916481018},{"word":"quick","start":701.87,"end":702.19,"confidence":0.99451184,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.00045599788427352905},{"word":"look","start":702.19,"end":702.35,"confidence":0.99967027,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.022386372089385983},{"word":"at","start":702.35,"end":702.43,"confidence":0.9945747,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04067639634013176},{"word":"the","start":702.43,"end":702.58997,"confidence":0.8729786,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02974831685423851},{"word":"calculator","start":702.58997,"end":703.08997,"confidence":0.992777,"punctuated_word":"calculator","sentiment":"neutral","sentiment_score":-0.03396404907107353},{"word":"now","start":703.14996,"end":703.31,"confidence":0.9971125,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.03769368305802345},{"word":"to","start":703.31,"end":703.575,"confidence":0.99678624,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.032706912606954575},{"word":"see","start":703.575,"end":703.815,"confidence":0.99969375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.022170059382915497},{"word":"what","start":703.815,"end":703.97504,"confidence":0.999933,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.046456094831228256},{"word":"the","start":703.97504,"end":704.135,"confidence":0.999793,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06749210506677628},{"word":"difference","start":704.135,"end":704.615,"confidence":0.9997286,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.08043934404850006},{"word":"might","start":704.615,"end":704.775,"confidence":0.9999031,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.05541365593671799},{"word":"be","start":704.775,"end":705.015,"confidence":0.99969137,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07181723415851593},{"word":"as","start":705.015,"end":705.255,"confidence":0.99913955,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.077568419277668},{"word":"an","start":705.255,"end":705.335,"confidence":0.99984264,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08624538034200668},{"word":"estimate","start":705.335,"end":705.815,"confidence":0.99975735,"punctuated_word":"estimate","sentiment":"neutral","sentiment_score":-0.07525971531867981},{"word":"for","start":705.815,"end":706.055,"confidence":0.9998902,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08327044546604156},{"word":"you","start":706.055,"end":706.375,"confidence":0.9994583,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.08723337948322296},{"word":"so","start":706.375,"end":706.875,"confidence":0.9996031,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03660937771201134},{"word":"your","start":706.935,"end":707.175,"confidence":0.9757322,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03204694762825966},{"word":"private","start":707.175,"end":707.495,"confidence":0.9856785,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.06056931987404823},{"word":"health","start":707.495,"end":707.815,"confidence":0.9993925,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.04024883359670639},{"word":"insurance","start":707.815,"end":708.215,"confidence":0.99964714,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.049516577273607254},{"word":"at","start":708.215,"end":708.375,"confidence":0.86709195,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05433376133441925},{"word":"that","start":708.375,"end":708.53503,"confidence":0.9991899,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.061132729053497314},{"word":"rate","start":708.53503,"end":708.775,"confidence":0.9760146,"punctuated_word":"rate,","sentiment":"neutral","sentiment_score":-0.05570358783006668},{"word":"you're","start":708.775,"end":708.935,"confidence":0.9993266,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08357661962509155},{"word":"paying","start":708.935,"end":709.255,"confidence":0.9997762,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.07429461181163788},{"word":"about","start":709.255,"end":709.495,"confidence":0.9964843,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.059014007449150085},{"word":"4,030","start":709.495,"end":710.53503,"confidence":0.99726,"punctuated_word":"4,030","sentiment":"neutral","sentiment_score":-0.05005943775177002},{"word":"on","start":710.53503,"end":710.775,"confidence":0.99930894,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.061739448457956314},{"word":"a","start":710.775,"end":710.85504,"confidence":0.99932003,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08182160556316376},{"word":"yearly","start":710.85504,"end":711.255,"confidence":0.99995947,"punctuated_word":"yearly","sentiment":"neutral","sentiment_score":-0.06437822431325912},{"word":"basis","start":711.255,"end":711.755,"confidence":0.9981107,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":-0.07514502108097076},{"word":"if","start":713.575,"end":713.695,"confidence":0.8440349,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03813428431749344},{"word":"what's","start":713.815,"end":714.055,"confidence":0.99904174,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.045834414660930634},{"word":"your","start":714.055,"end":714.215,"confidence":0.9982895,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04354386031627655},{"word":"income","start":714.215,"end":714.53503,"confidence":0.9996697,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.045122869312763214},{"word":"at","start":714.53503,"end":714.615,"confidence":0.9964934,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04560980200767517},{"word":"the","start":714.615,"end":714.695,"confidence":0.9981042,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04417455196380615},{"word":"moment","start":714.695,"end":715.015,"confidence":0.98739946,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.0454864576458931},{"word":"we","start":715.015,"end":715.09503,"confidence":0.99903727,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.020052827894687653},{"word":"had","start":715.09503,"end":715.255,"confidence":0.9978787,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.03242671117186546},{"word":"a","start":715.255,"end":715.41504,"confidence":0.9964024,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02715430036187172},{"word":"106,000","start":715.41504,"end":716.85504,"confidence":0.9989573,"punctuated_word":"106,000","sentiment":"neutral","sentiment_score":-0.018660373985767365},{"word":"something","start":716.85504,"end":717.35504,"confidence":0.76302457,"punctuated_word":"something?","sentiment":"neutral","sentiment_score":-0.02571217156946659},{"word":"that's","start":720.25995,"end":720.5,"confidence":0.9981492,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.048683613538742065},{"word":"okay","start":720.5,"end":721.0,"confidence":0.99488604,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08737146854400635},{"word":"if","start":721.38,"end":721.62,"confidence":0.99834037,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10113096237182616},{"word":"i","start":721.62,"end":721.69995,"confidence":0.9998135,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06210784614086151},{"word":"just","start":721.69995,"end":722.01996,"confidence":0.99796057,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11201614141464232},{"word":"work","start":722.01996,"end":722.25995,"confidence":0.9858925,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.11462127417325974},{"word":"on","start":722.25995,"end":722.42,"confidence":0.9997793,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1076098084449768},{"word":"that","start":722.42,"end":722.66,"confidence":0.99989474,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08081464469432831},{"word":"as","start":722.66,"end":722.82,"confidence":0.99949276,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08494450896978378},{"word":"a","start":722.82,"end":722.98,"confidence":0.99705255,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08218656480312347},{"word":"base","start":722.98,"end":723.38,"confidence":0.99940526,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.05875007063150406},{"word":"for","start":723.38,"end":723.54,"confidence":0.9999194,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08281680941581726},{"word":"you","start":723.54,"end":724.04,"confidence":0.9078622,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06536641716957092},{"word":"i'll","start":724.42,"end":724.74,"confidence":0.89340603,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08441291749477386},{"word":"use","start":724.74,"end":725.06,"confidence":0.99679285,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06749628484249115},{"word":"a","start":725.06,"end":725.22,"confidence":0.4952925,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07483188807964325},{"word":"higher","start":725.22,"end":725.54,"confidence":0.99304575,"punctuated_word":"higher","sentiment":"neutral","sentiment_score":0.03916369378566742},{"word":"estimate","start":725.54,"end":726.01996,"confidence":0.9994363,"punctuated_word":"estimate","sentiment":"neutral","sentiment_score":0.014846354722976685},{"word":"because","start":726.01996,"end":726.25995,"confidence":0.892837,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07726002484560013},{"word":"that's","start":726.25995,"end":726.42,"confidence":0.9843861,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08338683098554611},{"word":"how","start":726.42,"end":726.66,"confidence":0.99796236,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07176978141069412},{"word":"the","start":726.66,"end":726.74,"confidence":0.99661887,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09237030893564224},{"word":"medicare","start":726.74,"end":727.22,"confidence":0.9898189,"punctuated_word":"Medicare","sentiment":"neutral","sentiment_score":0.01535145938396454},{"word":"levy","start":727.22,"end":727.54,"confidence":0.86327004,"punctuated_word":"levy","sentiment":"neutral","sentiment_score":0.05134115740656853},{"word":"sort","start":727.54,"end":727.77997,"confidence":0.98772323,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.08319184929132462},{"word":"of","start":727.77997,"end":727.86,"confidence":0.7051417,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07020253688097},{"word":"works","start":727.86,"end":728.36,"confidence":0.9892435,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.07512310147285461},{"word":"to","start":729.975,"end":730.095,"confidence":0.99724257,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08141131699085236},{"word":"give","start":730.095,"end":730.21497,"confidence":0.92957854,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06373387575149536},{"word":"you","start":730.21497,"end":730.45496,"confidence":0.99803644,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05553307384252548},{"word":"a","start":730.45496,"end":730.535,"confidence":0.9903127,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047943100333213806},{"word":"better","start":730.535,"end":730.855,"confidence":0.9981614,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.03430528938770294},{"word":"option","start":730.855,"end":731.355,"confidence":0.9668331,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.02331959828734398},{"word":"if","start":732.055,"end":732.295,"confidence":0.9466918,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.010737866163253784},{"word":"i","start":732.295,"end":732.45496,"confidence":0.9994079,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022013895213603973},{"word":"take","start":732.45496,"end":732.695,"confidence":0.9985531,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.0020833611488342285},{"word":"away","start":732.695,"end":733.195,"confidence":0.99886465,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.025286585092544556},{"word":"so","start":735.415,"end":735.915,"confidence":0.9872312,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.003828160464763642},{"word":"if","start":736.135,"end":736.375,"confidence":0.998522,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0017599910497665403},{"word":"we","start":736.375,"end":736.875,"confidence":0.99952674,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.005387492477893829},{"word":"have","start":737.415,"end":737.65497,"confidence":0.6061387,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.018406942486763},{"word":"a","start":737.65497,"end":737.735,"confidence":0.9190722,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02658778429031372},{"word":"health","start":737.735,"end":738.055,"confidence":0.97753066,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.08074122667312622},{"word":"card","start":738.055,"end":738.295,"confidence":0.8700612,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.032275646924972534},{"word":"and","start":738.295,"end":738.45496,"confidence":0.6521182,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.045135900378227234},{"word":"remove","start":738.45496,"end":738.935,"confidence":0.98051995,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.03123350441455841},{"word":"that","start":738.935,"end":739.435,"confidence":0.8689369,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.031750116497278214},{"word":"if","start":739.89496,"end":740.135,"confidence":0.99626046,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003711808472871781},{"word":"we","start":740.135,"end":740.45496,"confidence":0.9997658,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008372940123081207},{"word":"take","start":740.45496,"end":740.77496,"confidence":0.99925035,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.03225598484277725},{"word":"away","start":740.77496,"end":741.175,"confidence":0.99938,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.03147853910923004},{"word":"that","start":741.175,"end":741.675,"confidence":0.99914026,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04305382817983627},{"word":"based","start":741.815,"end":742.135,"confidence":0.9047882,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.004006326198577881},{"word":"on","start":742.135,"end":742.295,"confidence":0.99963844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.011660367250442503},{"word":"your","start":742.295,"end":742.615,"confidence":0.9998254,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.029933393001556396},{"word":"income","start":742.615,"end":743.115,"confidence":0.99703574,"punctuated_word":"income,","sentiment":"neutral","sentiment_score":-0.019391655921936035},{"word":"the","start":744.84,"end":745.16003,"confidence":0.99959666,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02618251740932465},{"word":"medicare","start":745.16003,"end":745.64,"confidence":0.995034,"punctuated_word":"Medicare","sentiment":"neutral","sentiment_score":-0.03797391057014465},{"word":"levy","start":745.64,"end":746.14,"confidence":0.90217227,"punctuated_word":"levy","sentiment":"neutral","sentiment_score":0.00742444908246398},{"word":"surcharge","start":746.2,"end":746.7,"confidence":0.99901104,"punctuated_word":"surcharge","sentiment":"neutral","sentiment_score":-0.035487353801727295},{"word":"is","start":747.24,"end":747.74,"confidence":0.99983275,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00008205324411392212},{"word":"estimated","start":748.28,"end":748.78,"confidence":0.9998696,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.035698987543582916},{"word":"at","start":749.16003,"end":749.4,"confidence":0.99973637,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07468748837709427},{"word":"about","start":749.4,"end":749.88,"confidence":0.9995783,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0034442543983459473},{"word":"$1,080","start":749.88,"end":751.4,"confidence":0.98141944,"punctuated_word":"$1,080","sentiment":"neutral","sentiment_score":0.0035641584545373917},{"word":"on","start":751.4,"end":751.48004,"confidence":0.9998462,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.028790540993213657},{"word":"a","start":751.48004,"end":751.64,"confidence":0.94869393,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02058689296245575},{"word":"yearly","start":751.64,"end":752.04004,"confidence":0.9998903,"punctuated_word":"yearly","sentiment":"neutral","sentiment_score":0.02110886573791504},{"word":"basis","start":752.04004,"end":752.54004,"confidence":0.9507073,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":0.04356513172388077},{"word":"so","start":753.32,"end":753.48004,"confidence":0.9991116,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09663332998752594},{"word":"it","start":753.48004,"end":753.64,"confidence":0.9995964,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11333556473255156},{"word":"is","start":753.64,"end":754.12,"confidence":0.99968743,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13997890055179596},{"word":"cheaper","start":754.12,"end":754.52,"confidence":0.99882776,"punctuated_word":"cheaper","sentiment":"neutral","sentiment_score":0.15504562854766846},{"word":"that","start":754.52,"end":754.76,"confidence":0.99938726,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19463160634040833},{"word":"way","start":754.76,"end":755.26,"confidence":0.9901624,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.15228290855884552},{"word":"it","start":755.96,"end":756.12,"confidence":0.7841639,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1379813253879547},{"word":"is","start":756.12,"end":756.435,"confidence":0.99984574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15513664484024048},{"word":"cheaper","start":756.515,"end":756.835,"confidence":0.99866474,"punctuated_word":"cheaper","sentiment":"neutral","sentiment_score":0.13808882236480713},{"word":"to","start":756.835,"end":756.875,"confidence":0.9995764,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17960689961910248},{"word":"have","start":756.875,"end":756.915,"confidence":0.9999168,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13564765453338623},{"word":"the","start":756.915,"end":757.15497,"confidence":0.9987081,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11989810317754744},{"word":"medicare","start":757.15497,"end":757.555,"confidence":0.9941969,"punctuated_word":"Medicare","sentiment":"neutral","sentiment_score":0.06783757358789444},{"word":"levy","start":757.555,"end":757.955,"confidence":0.7535507,"punctuated_word":"levy","sentiment":"neutral","sentiment_score":0.056308235973119736},{"word":"surcharge","start":757.955,"end":758.455,"confidence":0.989081,"punctuated_word":"surcharge","sentiment":"neutral","sentiment_score":0.031784333288669586},{"word":"as","start":758.515,"end":758.835,"confidence":0.9897467,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04807164520025253},{"word":"opposed","start":758.835,"end":759.335,"confidence":0.9977131,"punctuated_word":"opposed","sentiment":"neutral","sentiment_score":-0.015229076147079468},{"word":"to","start":759.395,"end":759.635,"confidence":0.9998004,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03143937140703201},{"word":"the","start":759.635,"end":759.795,"confidence":0.9997527,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027464337646961212},{"word":"private","start":759.795,"end":760.195,"confidence":0.9935609,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.12330441921949388},{"word":"health","start":760.195,"end":760.595,"confidence":0.99958795,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.03593771904706955},{"word":"cover","start":760.595,"end":761.095,"confidence":0.91785586,"punctuated_word":"cover.","sentiment":"neutral","sentiment_score":-0.003480728715658188},{"word":"but","start":761.555,"end":761.715,"confidence":0.9864158,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04271719604730606},{"word":"the","start":761.715,"end":761.875,"confidence":0.99971455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10542498528957368},{"word":"other","start":761.875,"end":762.035,"confidence":0.9998054,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.14520077407360077},{"word":"thing","start":762.035,"end":762.275,"confidence":0.99569607,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.10456699132919312},{"word":"i","start":762.275,"end":762.355,"confidence":0.57919395,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10302070528268814},{"word":"sort","start":762.355,"end":762.515,"confidence":0.5283007,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.12294330447912216},{"word":"of","start":762.515,"end":762.595,"confidence":0.5288069,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0920664519071579},{"word":"look","start":762.595,"end":762.755,"confidence":0.96843755,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.116815485060215},{"word":"at","start":762.755,"end":762.915,"confidence":0.7412436,"punctuated_word":"at,","sentiment":"neutral","sentiment_score":-0.11388128995895386},{"word":"like","start":762.915,"end":763.075,"confidence":0.8885962,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09252990782260896},{"word":"in","start":763.075,"end":763.235,"confidence":0.9930783,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07490914314985275},{"word":"new","start":763.235,"end":763.395,"confidence":0.98003286,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.10689309239387512},{"word":"south","start":763.395,"end":763.635,"confidence":0.9972428,"punctuated_word":"South","sentiment":"neutral","sentiment_score":-0.09586340188980104},{"word":"wales","start":763.635,"end":763.875,"confidence":0.97400963,"punctuated_word":"Wales,","sentiment":"neutral","sentiment_score":-0.10867465287446976},{"word":"i","start":763.875,"end":764.035,"confidence":0.99854124,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12754788994789124},{"word":"have","start":764.035,"end":764.195,"confidence":0.9991561,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12224506586790083},{"word":"to","start":764.195,"end":764.355,"confidence":0.99964345,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10538893938064577},{"word":"have","start":764.355,"end":764.855,"confidence":0.9999591,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11345040053129196},{"word":"ambulance","start":765.635,"end":766.135,"confidence":0.9731972,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.14539973437786102},{"word":"cover","start":766.195,"end":766.695,"confidence":0.80824804,"punctuated_word":"cover,","sentiment":"neutral","sentiment_score":-0.1182483360171318},{"word":"whereas","start":766.995,"end":767.395,"confidence":0.97825533,"punctuated_word":"whereas","sentiment":"neutral","sentiment_score":-0.07544614374637604},{"word":"in","start":767.395,"end":767.555,"confidence":0.9802069,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04168124496936798},{"word":"queensland","start":767.555,"end":768.035,"confidence":0.95916986,"punctuated_word":"Queensland,","sentiment":"neutral","sentiment_score":-0.03573077917098999},{"word":"the","start":768.035,"end":768.195,"confidence":0.982453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05281851068139076},{"word":"ambulance","start":768.195,"end":768.675,"confidence":0.9994204,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.14140993356704712},{"word":"cover","start":768.675,"end":768.995,"confidence":0.99930274,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.09238287061452866},{"word":"is","start":768.995,"end":769.495,"confidence":0.99976224,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12981469929218292},{"word":"different","start":769.635,"end":769.955,"confidence":0.99375904,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.1233668178319931},{"word":"it's","start":769.955,"end":770.275,"confidence":0.9975656,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11021705716848372},{"word":"all","start":770.275,"end":770.435,"confidence":0.9730069,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09265179932117462},{"word":"part","start":770.435,"end":770.675,"confidence":0.9739187,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.08666376024484634},{"word":"of","start":770.675,"end":770.835,"confidence":0.99339664,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08923575282096863},{"word":"electricity","start":770.835,"end":771.335,"confidence":0.7542811,"punctuated_word":"electricity,","sentiment":"neutral","sentiment_score":-0.09139746427536012},{"word":"which","start":771.475,"end":771.635,"confidence":0.9998882,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.1163789927959442},{"word":"is","start":771.635,"end":771.93,"confidence":0.99966764,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1405072957277298},{"word":"strange","start":772.08997,"end":772.58997,"confidence":0.93619204,"punctuated_word":"strange.","sentiment":"neutral","sentiment_score":-0.14341509342193604},{"word":"but","start":773.29,"end":773.79,"confidence":0.755816,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05242087692022323},{"word":"i","start":774.01,"end":774.51,"confidence":0.49119112,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036560505628585815},{"word":"know","start":774.73,"end":775.23,"confidence":0.8191724,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.03818213939666748},{"word":"yeah","start":776.81,"end":777.13,"confidence":0.96524394,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008529433980584145},{"word":"do","start":777.13,"end":777.37,"confidence":0.9988475,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.020045727491378784},{"word":"you","start":777.37,"end":777.52997,"confidence":0.9998845,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014372920617461205},{"word":"have","start":777.52997,"end":777.69,"confidence":0.9998951,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.021533718332648277},{"word":"to","start":777.69,"end":777.85,"confidence":0.99973446,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016743147745728493},{"word":"have","start":777.85,"end":778.08997,"confidence":0.9999511,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.021315481513738632},{"word":"ambulance","start":778.08997,"end":778.57,"confidence":0.93056023,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.04327201843261719},{"word":"cover","start":778.57,"end":778.89,"confidence":0.9710395,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.029276322573423386},{"word":"separate","start":778.89,"end":779.21,"confidence":0.9989348,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.024729343131184574},{"word":"in","start":779.21,"end":779.29,"confidence":0.9988539,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.019916800782084465},{"word":"the","start":779.29,"end":779.45,"confidence":0.9928526,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01605924591422081},{"word":"state","start":779.45,"end":779.77,"confidence":0.9993338,"punctuated_word":"state","sentiment":"neutral","sentiment_score":-0.01467303652316332},{"word":"that","start":779.77,"end":779.85,"confidence":0.9995365,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.012643592432141304},{"word":"you're","start":779.85,"end":780.35,"confidence":0.9996158,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.017853379249572754},{"word":"in","start":781.93,"end":782.43,"confidence":0.99954236,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.03198935091495514},{"word":"yep","start":783.52997,"end":784.02997,"confidence":0.94716275,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0006049691583029926},{"word":"because","start":784.435,"end":784.67505,"confidence":0.9913804,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.01939166709780693},{"word":"i","start":784.67505,"end":784.755,"confidence":0.996425,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00948384404182434},{"word":"know","start":784.755,"end":784.875,"confidence":0.99843496,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.006850972771644592},{"word":"in","start":784.875,"end":784.995,"confidence":0.9678361,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.008761188015341759},{"word":"new","start":784.995,"end":785.155,"confidence":0.9812835,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.01483624428510666},{"word":"south","start":785.155,"end":785.315,"confidence":0.9986792,"punctuated_word":"South","sentiment":"neutral","sentiment_score":-0.01767202652990818},{"word":"wales","start":785.315,"end":785.635,"confidence":0.8870692,"punctuated_word":"Wales,","sentiment":"neutral","sentiment_score":-0.017383866012096405},{"word":"we","start":785.635,"end":785.875,"confidence":0.99919945,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008756628260016441},{"word":"have","start":785.875,"end":786.03503,"confidence":0.9997708,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017551526427268982},{"word":"to","start":786.03503,"end":786.275,"confidence":0.99067956,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.010293331928551195},{"word":"i","start":786.275,"end":786.435,"confidence":0.9998697,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05199163407087326},{"word":"don't","start":786.435,"end":786.67505,"confidence":0.9994843,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04149217531085014},{"word":"have","start":786.67505,"end":786.835,"confidence":0.9998241,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03841741010546684},{"word":"an","start":786.835,"end":786.995,"confidence":0.9996605,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03392425924539566},{"word":"option","start":786.995,"end":787.495,"confidence":0.99993145,"punctuated_word":"option","sentiment":"neutral","sentiment_score":-0.031017111614346504},{"word":"for","start":788.11505,"end":788.35504,"confidence":0.8681411,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.021524962037801743},{"word":"us","start":788.35504,"end":788.515,"confidence":0.99994075,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03472964093089104},{"word":"to","start":788.515,"end":788.67505,"confidence":0.99967575,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019011005759239197},{"word":"have","start":788.67505,"end":788.91504,"confidence":0.9997563,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.029380396008491516},{"word":"ambulance","start":788.91504,"end":789.315,"confidence":0.563138,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.05644433572888374},{"word":"cover","start":789.315,"end":789.635,"confidence":0.9715817,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.026740584522485733},{"word":"and","start":789.635,"end":789.875,"confidence":0.96758235,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008813541382551193},{"word":"not","start":789.875,"end":790.11505,"confidence":0.998382,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0067361146211624146},{"word":"have","start":790.11505,"end":790.275,"confidence":0.9980557,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013465289026498796},{"word":"to","start":790.275,"end":790.35504,"confidence":0.99929786,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05620532110333443},{"word":"pay","start":790.35504,"end":790.59503,"confidence":0.99978477,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.06095588952302933},{"word":"the","start":790.59503,"end":790.835,"confidence":0.9874951,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06876912713050842},{"word":"huge","start":790.835,"end":791.23505,"confidence":0.9974842,"punctuated_word":"huge","sentiment":"neutral","sentiment_score":-0.10764800012111664},{"word":"amount","start":791.23505,"end":791.55505,"confidence":0.9996594,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.06236590817570686},{"word":"to","start":791.55505,"end":791.715,"confidence":0.99708635,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07022710889577866},{"word":"have","start":791.715,"end":791.79504,"confidence":0.99988806,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06881355494260788},{"word":"an","start":791.79504,"end":792.03503,"confidence":0.999726,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04670634865760803},{"word":"ambulance","start":792.03503,"end":792.53503,"confidence":0.99988604,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.07945509999990463},{"word":"pick","start":792.835,"end":792.995,"confidence":0.9499736,"punctuated_word":"pick","sentiment":"neutral","sentiment_score":-0.06911669671535492},{"word":"us","start":792.995,"end":793.23505,"confidence":0.996011,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03599756956100464},{"word":"up","start":793.23505,"end":793.55505,"confidence":0.99667466,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.04389714449644089},{"word":"i","start":793.55505,"end":793.715,"confidence":0.99973947,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021797899156808853},{"word":"do","start":793.715,"end":793.955,"confidence":0.9998727,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.00017606094479560852},{"word":"have","start":793.955,"end":794.03503,"confidence":0.9987954,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.00038517266511917114},{"word":"to","start":794.03503,"end":794.195,"confidence":0.998782,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0030385926365852356},{"word":"have","start":794.195,"end":794.35504,"confidence":0.9998667,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00027468055486679077},{"word":"it","start":794.35504,"end":794.515,"confidence":0.87890035,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00027817487716674805},{"word":"separate","start":794.515,"end":794.835,"confidence":0.84827733,"punctuated_word":"separate,","sentiment":"neutral","sentiment_score":-0.00903790444135666},{"word":"so","start":794.835,"end":794.995,"confidence":0.9997284,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.00009856000542640686},{"word":"i","start":794.995,"end":795.075,"confidence":0.99992776,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004278287291526794},{"word":"have","start":795.075,"end":795.23505,"confidence":0.9997532,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0165681391954422},{"word":"it","start":795.23505,"end":795.395,"confidence":0.9993094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01380029320716858},{"word":"as","start":795.395,"end":795.55505,"confidence":0.9995453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.00231219083070755},{"word":"part","start":795.55505,"end":795.715,"confidence":0.9991844,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.0015849992632865906},{"word":"of","start":795.715,"end":795.875,"confidence":0.9993581,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0029296763241291046},{"word":"my","start":795.875,"end":796.03503,"confidence":0.99987316,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.002788037061691284},{"word":"private","start":796.03503,"end":796.35504,"confidence":0.9991725,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.016893476247787476},{"word":"health","start":796.35504,"end":796.67505,"confidence":0.99990845,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.019765455275774},{"word":"insurance","start":796.67505,"end":797.17505,"confidence":0.9732344,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.010698404163122175},{"word":"but","start":797.87,"end":798.02997,"confidence":0.97855866,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.02749394997954369},{"word":"you","start":798.02997,"end":798.11,"confidence":0.9996513,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018674038350582123},{"word":"could","start":798.11,"end":798.35,"confidence":0.99794775,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.024416483938694},{"word":"even","start":798.35,"end":798.59,"confidence":0.9998888,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.0065949298441410065},{"word":"look","start":798.59,"end":798.83,"confidence":0.99971694,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.00560566782951355},{"word":"at","start":798.83,"end":798.99,"confidence":0.9966246,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.012782290577888489},{"word":"just","start":798.99,"end":799.23,"confidence":0.99279165,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003513876348733902},{"word":"what","start":799.23,"end":799.47,"confidence":0.99762493,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.006444685161113739},{"word":"extras","start":799.47,"end":799.87,"confidence":0.9614875,"punctuated_word":"extras","sentiment":"neutral","sentiment_score":-0.012191720306873322},{"word":"you","start":799.87,"end":799.95,"confidence":0.8113335,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004487995058298111},{"word":"use","start":799.95,"end":800.19,"confidence":0.9725063,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.001054365187883377},{"word":"and","start":800.19,"end":800.43,"confidence":0.90847725,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011653278023004532},{"word":"maybe","start":800.43,"end":800.67,"confidence":0.5485953,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.01754460483789444},{"word":"drop","start":800.67,"end":800.91,"confidence":0.990422,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.01916470006108284},{"word":"it","start":800.91,"end":800.99,"confidence":0.99367464,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0015983916819095612},{"word":"back","start":800.99,"end":801.15,"confidence":0.99978775,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.00992748886346817},{"word":"to","start":801.15,"end":801.39,"confidence":0.99975187,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033300288021564484},{"word":"basic","start":801.39,"end":801.87,"confidence":0.97475874,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.02150493487715721},{"word":"hospital","start":801.87,"end":802.37,"confidence":0.9990797,"punctuated_word":"hospital","sentiment":"neutral","sentiment_score":-0.02333339676260948},{"word":"just","start":802.43,"end":802.83,"confidence":0.96587443,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0021660439670085907},{"word":"to","start":802.83,"end":803.15,"confidence":0.98951995,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018032990396022797},{"word":"stop","start":803.15,"end":803.39,"confidence":0.9511847,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":0.0012081526219844818},{"word":"out","start":803.39,"end":803.55,"confidence":0.8663355,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0018918253481388092},{"word":"the","start":803.55,"end":803.79,"confidence":0.9434611,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0560363307595253},{"word":"medicare","start":803.79,"end":804.19,"confidence":0.99223435,"punctuated_word":"Medicare","sentiment":"neutral","sentiment_score":-0.07378992438316345},{"word":"levy","start":804.19,"end":804.59,"confidence":0.8347534,"punctuated_word":"levy","sentiment":"neutral","sentiment_score":-0.03968965634703636},{"word":"surcharge","start":804.59,"end":805.09,"confidence":0.8346121,"punctuated_word":"surcharge,","sentiment":"neutral","sentiment_score":-0.03238656744360924},{"word":"yeah","start":807.07,"end":807.47,"confidence":0.9712548,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.00914995837956667},{"word":"and","start":807.47,"end":807.71,"confidence":0.99975926,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006475253030657768},{"word":"see","start":807.71,"end":807.87,"confidence":0.9997298,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.000780399888753891},{"word":"what","start":807.87,"end":808.02997,"confidence":0.9998648,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.006997378543019295},{"word":"the","start":808.02997,"end":808.19,"confidence":0.9991364,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013384545221924782},{"word":"cost","start":808.19,"end":808.51,"confidence":0.9996407,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.007295690476894379},{"word":"is","start":808.51,"end":809.01,"confidence":0.99775064,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.007526714354753494},{"word":"yeah","start":809.31,"end":809.81,"confidence":0.9523586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018477147445082664},{"word":"yeah","start":817.53503,"end":818.03503,"confidence":0.9993271,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0012821899726986885},{"word":"yeah","start":818.335,"end":818.835,"confidence":0.9984987,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03236497566103935},{"word":"wow","start":827.39,"end":827.89,"confidence":0.8189558,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":0.02841760776937008},{"word":"yeah","start":827.95,"end":828.45,"confidence":0.9942192,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01908581331372261},{"word":"no","start":830.59,"end":830.83,"confidence":0.87769675,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0869448259472847},{"word":"it's","start":830.83,"end":831.33,"confidence":0.99311686,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07520866394042969},{"word":"all","start":831.63,"end":831.95,"confidence":0.88239497,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07852828502655029},{"word":"good","start":831.95,"end":832.45,"confidence":0.9928746,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.11246614158153534},{"word":"all","start":832.51,"end":832.75,"confidence":0.9920941,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.12273189425468443},{"word":"good","start":832.75,"end":832.99005,"confidence":0.99367666,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.15314167737960815},{"word":"well","start":832.99005,"end":833.15,"confidence":0.71908987,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.044736795127391815},{"word":"yeah","start":833.15,"end":833.65,"confidence":0.5486982,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.043652959167957306},{"word":"i","start":835.63,"end":835.71,"confidence":0.9915353,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22652235627174375},{"word":"know","start":835.71,"end":836.03,"confidence":0.9926725,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.275100439786911},{"word":"it's","start":836.03,"end":836.35004,"confidence":0.8069415,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.24541084468364716},{"word":"difficult","start":836.35004,"end":836.85004,"confidence":0.9977975,"punctuated_word":"difficult","sentiment":"neutral","sentiment_score":-0.31468871235847473},{"word":"even","start":836.91003,"end":837.41003,"confidence":0.8968958,"punctuated_word":"even.","sentiment":"neutral","sentiment_score":-0.25925472378730774},{"word":"even","start":837.595,"end":837.835,"confidence":0.99780935,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.16137513518333435},{"word":"if","start":837.835,"end":837.915,"confidence":0.9997156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13018618524074554},{"word":"they","start":837.915,"end":838.075,"confidence":0.9989379,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.17741505801677704},{"word":"can","start":838.075,"end":838.315,"confidence":0.9997769,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.17596964538097382},{"word":"maybe","start":838.315,"end":838.555,"confidence":0.94989336,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.14693202078342438},{"word":"do","start":838.555,"end":838.795,"confidence":0.9985247,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16324640810489657},{"word":"some","start":838.795,"end":839.035,"confidence":0.99945503,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.14821335673332214},{"word":"sort","start":839.035,"end":839.275,"confidence":0.9979417,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.1315862238407135},{"word":"of","start":839.275,"end":839.355,"confidence":0.9867747,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14857633411884308},{"word":"pause","start":839.355,"end":839.675,"confidence":0.9949892,"punctuated_word":"pause","sentiment":"neutral","sentiment_score":-0.148980051279068},{"word":"on","start":839.675,"end":839.835,"confidence":0.9993357,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1477116346359253},{"word":"the","start":839.835,"end":839.995,"confidence":0.99968493,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.163564532995224},{"word":"extras","start":839.995,"end":840.475,"confidence":0.96476805,"punctuated_word":"extras","sentiment":"neutral","sentiment_score":-0.1402200609445572},{"word":"the","start":840.475,"end":840.555,"confidence":0.95460916,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16528236865997314},{"word":"same","start":840.555,"end":840.795,"confidence":0.9996395,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.12864172458648682},{"word":"way","start":840.795,"end":840.955,"confidence":0.99969995,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.08099107444286346},{"word":"that","start":840.955,"end":841.115,"confidence":0.9994091,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09383463859558104},{"word":"we're","start":841.115,"end":841.275,"confidence":0.9930595,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.09566181898117064},{"word":"able","start":841.275,"end":841.595,"confidence":0.99982977,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.09663242101669312},{"word":"to","start":841.595,"end":841.755,"confidence":0.9976761,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1074659526348114},{"word":"with","start":841.755,"end":841.915,"confidence":0.9905262,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10871673375368118},{"word":"the","start":841.915,"end":842.075,"confidence":0.8968808,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1232563927769661},{"word":"trauma","start":842.075,"end":842.395,"confidence":0.99637645,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.15897448360919952},{"word":"cover","start":842.395,"end":842.715,"confidence":0.7631674,"punctuated_word":"cover,","sentiment":"neutral","sentiment_score":-0.11727753281593324},{"word":"just","start":842.715,"end":842.955,"confidence":0.5968806,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10252335667610168},{"word":"like","start":842.955,"end":843.115,"confidence":0.94190705,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1040455773472786},{"word":"hey","start":843.115,"end":843.275,"confidence":0.9295714,"punctuated_word":"hey.","sentiment":"neutral","sentiment_score":-0.10345393419265748},{"word":"can","start":843.275,"end":843.435,"confidence":0.99934655,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.12446337193250656},{"word":"we","start":843.435,"end":843.595,"confidence":0.9998062,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09294889867305756},{"word":"just","start":843.595,"end":843.915,"confidence":0.9988072,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10567988455295564},{"word":"not","start":843.915,"end":844.075,"confidence":0.99764156,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10937299579381944},{"word":"claim","start":844.075,"end":844.315,"confidence":0.9987307,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.10827309638261796},{"word":"on","start":844.315,"end":844.475,"confidence":0.9946016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08202990144491196},{"word":"it","start":844.475,"end":844.635,"confidence":0.9990559,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06898234784603119},{"word":"for","start":844.635,"end":844.795,"confidence":0.99985194,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11590895801782608},{"word":"a","start":844.795,"end":844.875,"confidence":0.99399334,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16119426488876343},{"word":"while","start":844.875,"end":845.115,"confidence":0.9999069,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.13432812690734863},{"word":"and","start":845.115,"end":845.355,"confidence":0.94933265,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12271813303232192},{"word":"pause","start":845.355,"end":845.675,"confidence":0.9982596,"punctuated_word":"pause","sentiment":"neutral","sentiment_score":-0.09697389602661131},{"word":"that","start":845.675,"end":846.175,"confidence":0.997769,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0928894579410553},{"word":"portion","start":846.235,"end":846.635,"confidence":0.81859916,"punctuated_word":"portion","sentiment":"neutral","sentiment_score":-0.05751311406493187},{"word":"of","start":846.635,"end":846.795,"confidence":0.9924493,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06194992735981941},{"word":"it","start":846.795,"end":846.875,"confidence":0.99779046,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05675483122467995},{"word":"for","start":846.875,"end":847.035,"confidence":0.9995028,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07691134512424469},{"word":"a","start":847.035,"end":847.115,"confidence":0.99639267,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0892937034368515},{"word":"little","start":847.115,"end":847.355,"confidence":0.9994373,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.08591289818286896},{"word":"while","start":847.355,"end":847.595,"confidence":0.9993449,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.0845985934138298},{"word":"under","start":847.595,"end":847.835,"confidence":0.6110127,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.12102754414081572},{"word":"hardship","start":847.835,"end":848.235,"confidence":0.99578613,"punctuated_word":"hardship","sentiment":"neutral","sentiment_score":-0.12226712703704834},{"word":"provisions","start":848.235,"end":848.715,"confidence":0.99502677,"punctuated_word":"provisions","sentiment":"neutral","sentiment_score":-0.1146659106016159},{"word":"and","start":848.715,"end":848.955,"confidence":0.9755633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06132052466273308},{"word":"see","start":848.955,"end":849.455,"confidence":0.9993426,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04370729252696037},{"word":"what","start":849.515,"end":849.755,"confidence":0.99966896,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0188436359167099},{"word":"options","start":849.755,"end":850.235,"confidence":0.99911803,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.04235973209142685},{"word":"they","start":850.235,"end":850.395,"confidence":0.9934121,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.029581137001514435},{"word":"may","start":850.395,"end":850.715,"confidence":0.94116974,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.00760013610124588},{"word":"have","start":850.715,"end":850.875,"confidence":0.99913293,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020497329533100128},{"word":"there","start":850.875,"end":851.195,"confidence":0.9977385,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03215744346380234},{"word":"for","start":851.195,"end":851.355,"confidence":0.999863,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04454858973622322},{"word":"you","start":851.355,"end":851.855,"confidence":0.9141815,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.047867901623249054},{"word":"yeah","start":852.18,"end":852.68,"confidence":0.9996768,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038711026310920715},{"word":"yeah","start":854.02,"end":854.52,"confidence":0.9976059,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.47302207350730896},{"word":"that's","start":854.82,"end":855.22003,"confidence":0.97372925,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3996156454086304},{"word":"okay","start":855.22003,"end":855.72003,"confidence":0.9996816,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.4011237025260926},{"word":"it's","start":855.78,"end":855.94,"confidence":0.9794924,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3942680358886719},{"word":"not","start":855.94,"end":856.18,"confidence":0.9998785,"punctuated_word":"not","sentiment":"positive","sentiment_score":0.38879087567329407},{"word":"a","start":856.18,"end":856.26,"confidence":0.9993339,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.39849239587783813},{"word":"problem","start":856.26,"end":856.58,"confidence":0.99988806,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.4479766488075256},{"word":"at","start":856.58,"end":856.66,"confidence":0.9962715,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4585910439491272},{"word":"all","start":856.66,"end":856.82,"confidence":0.999475,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.452870637178421},{"word":"i'll","start":856.82,"end":857.06,"confidence":0.9998507,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.29525652527809143},{"word":"get","start":857.06,"end":857.22003,"confidence":0.9977883,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.23971469700336456},{"word":"catered","start":857.22003,"end":857.54,"confidence":0.26345852,"punctuated_word":"catered","sentiment":"neutral","sentiment_score":0.28215256333351135},{"word":"onto","start":857.54,"end":857.78,"confidence":0.6118378,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":0.2801221013069153},{"word":"that","start":857.78,"end":857.94,"confidence":0.96202457,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2701234519481659},{"word":"form","start":857.94,"end":858.18,"confidence":0.98793143,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.24678367376327515},{"word":"for","start":858.18,"end":858.34,"confidence":0.9986904,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2897554934024811},{"word":"you","start":858.34,"end":858.5,"confidence":0.98632336,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30153965950012207},{"word":"we'll","start":858.5,"end":858.66,"confidence":0.99920106,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.2321155071258545},{"word":"get","start":858.66,"end":858.9,"confidence":0.9999262,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.21084953844547272},{"word":"it","start":858.9,"end":858.98,"confidence":0.9948338,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1963356137275696},{"word":"sorted","start":858.98,"end":859.48,"confidence":0.9467455,"punctuated_word":"sorted,","sentiment":"neutral","sentiment_score":0.2420751303434372},{"word":"and","start":859.78,"end":860.02,"confidence":0.5957395,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1826094090938568},{"word":"then","start":860.02,"end":860.18,"confidence":0.99948967,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1736961305141449},{"word":"we","start":860.18,"end":860.34,"confidence":0.99969375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14839749038219452},{"word":"can","start":860.34,"end":860.5,"confidence":0.99985135,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1761724203824997},{"word":"always","start":860.5,"end":860.82,"confidence":0.99964225,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.2271798551082611},{"word":"touch","start":860.82,"end":861.14,"confidence":0.99961036,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.19154465198516848},{"word":"base","start":861.14,"end":861.64,"confidence":0.9984231,"punctuated_word":"base.","sentiment":"neutral","sentiment_score":0.20078176259994507},{"word":"i'll","start":862.02,"end":862.18,"confidence":0.9657736,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1869761049747467},{"word":"let","start":862.18,"end":862.34,"confidence":0.99980646,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.19565418362617493},{"word":"you","start":862.34,"end":862.5,"confidence":0.999684,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1517505794763565},{"word":"know","start":862.5,"end":862.66,"confidence":0.9233569,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.04988380149006843},{"word":"obviously","start":862.66,"end":863.06,"confidence":0.99922884,"punctuated_word":"Obviously,","sentiment":"neutral","sentiment_score":0.08133268356323242},{"word":"they'll","start":863.06,"end":863.22003,"confidence":0.9936229,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.10030753910541534},{"word":"send","start":863.22003,"end":863.46,"confidence":0.99907935,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12290992587804794},{"word":"out","start":863.46,"end":863.62,"confidence":0.9797035,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.16520404815673828},{"word":"a","start":863.62,"end":863.7,"confidence":0.99443036,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1048046350479126},{"word":"letter","start":863.7,"end":864.02,"confidence":0.9997271,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":0.08720169216394424},{"word":"that","start":864.02,"end":864.18,"confidence":0.99704427,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10589580237865448},{"word":"shows","start":864.18,"end":864.5,"confidence":0.99361765,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.10040938854217528},{"word":"the","start":864.5,"end":864.58,"confidence":0.97542155,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10440774261951448},{"word":"date","start":864.58,"end":864.855,"confidence":0.9333567,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.1006387248635292},{"word":"that","start":865.415,"end":865.57495,"confidence":0.9884177,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09144937247037888},{"word":"the","start":865.57495,"end":865.735,"confidence":0.9886137,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10880996286869048},{"word":"free","start":865.735,"end":866.055,"confidence":0.73176235,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.10015895217657088},{"word":"starts","start":866.055,"end":866.45496,"confidence":0.7490265,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":0.0993148609995842},{"word":"and","start":866.45496,"end":866.615,"confidence":0.9456478,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08559614419937134},{"word":"the","start":866.615,"end":866.695,"confidence":0.9986658,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07981856167316437},{"word":"date","start":866.695,"end":866.855,"confidence":0.9901427,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.05620875209569931},{"word":"that","start":866.855,"end":867.095,"confidence":0.99874675,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03218631446361542},{"word":"it","start":867.095,"end":867.255,"confidence":0.95850384,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06166144460439682},{"word":"ends","start":867.255,"end":867.57495,"confidence":0.8834424,"punctuated_word":"ends,","sentiment":"neutral","sentiment_score":0.059662770479917526},{"word":"and","start":867.57495,"end":867.815,"confidence":0.99960583,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07654786109924316},{"word":"we","start":867.815,"end":867.89496,"confidence":0.99976724,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10219517350196838},{"word":"can","start":867.89496,"end":868.055,"confidence":0.99959594,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0881483256816864},{"word":"always","start":868.055,"end":868.375,"confidence":0.9998087,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.12504597008228302},{"word":"catch","start":868.375,"end":868.615,"confidence":0.9946302,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.13470607995986938},{"word":"up","start":868.615,"end":868.77496,"confidence":0.9994672,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06670580804347992},{"word":"in","start":868.77496,"end":868.935,"confidence":0.9966558,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10670538246631622},{"word":"between","start":868.935,"end":869.415,"confidence":0.99993634,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.1784568578004837},{"word":"that","start":869.415,"end":869.65497,"confidence":0.998792,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15179838240146637},{"word":"and","start":869.65497,"end":870.055,"confidence":0.9793148,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.10271014273166656},{"word":"you","start":870.055,"end":870.21497,"confidence":0.93967456,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1183350682258606},{"word":"know","start":870.21497,"end":870.45496,"confidence":0.99964386,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.07836154103279114},{"word":"see","start":870.45496,"end":870.695,"confidence":0.990607,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.11076194792985916},{"word":"how","start":870.695,"end":870.855,"confidence":0.99924695,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.18685418367385864},{"word":"things","start":870.855,"end":871.095,"confidence":0.9993787,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.23706860840320587},{"word":"are","start":871.095,"end":871.255,"confidence":0.9991781,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19724327325820923},{"word":"going","start":871.255,"end":871.735,"confidence":0.99976885,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":0.23103377223014832},{"word":"okay","start":871.735,"end":872.235,"confidence":0.99633217,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.16354429721832275},{"word":"oh","start":874.07697,"end":874.23694,"confidence":0.97357106,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.5265926122665405},{"word":"that's","start":874.23694,"end":874.55695,"confidence":0.9993913,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.5207200050354004},{"word":"okay","start":874.55695,"end":874.87695,"confidence":0.9987776,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.4697342216968536},{"word":"not","start":874.87695,"end":875.037,"confidence":0.99930704,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.5971826314926147},{"word":"a","start":875.037,"end":875.11694,"confidence":0.9996426,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5070263743400574},{"word":"problem","start":875.11694,"end":875.43695,"confidence":0.99986255,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.6401815414428711},{"word":"enjoy","start":875.43695,"end":875.75696,"confidence":0.99995506,"punctuated_word":"Enjoy","sentiment":"positive","sentiment_score":0.6753736734390259},{"word":"the","start":875.75696,"end":875.917,"confidence":0.99866104,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7736684679985046},{"word":"rest","start":875.917,"end":876.07697,"confidence":0.9999647,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.8008187413215637},{"word":"of","start":876.07697,"end":876.23694,"confidence":0.99916327,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.8285569548606873},{"word":"your","start":876.23694,"end":876.31696,"confidence":0.99772936,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7798157334327698},{"word":"day","start":876.31696,"end":876.63696,"confidence":0.9991256,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7499575614929199},{"word":"thanks","start":876.63696,"end":876.87695,"confidence":0.999485,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7579777240753174},{"word":"for","start":876.87695,"end":877.037,"confidence":0.9993672,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7682616710662842},{"word":"taking","start":877.037,"end":877.35693,"confidence":0.99975055,"punctuated_word":"taking","sentiment":"positive","sentiment_score":0.7735832333564758},{"word":"my","start":877.35693,"end":877.597,"confidence":0.9994722,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.5941410660743713},{"word":"call","start":877.597,"end":878.097,"confidence":0.98531115,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.570673942565918},{"word":"talk","start":880.07697,"end":880.477,"confidence":0.43015546,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.28959372639656067},{"word":"soon","start":880.477,"end":880.87695,"confidence":0.9658691,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.1799997091293335},{"word":"see","start":880.87695,"end":881.037,"confidence":0.99866796,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.25101935863494873},{"word":"you","start":881.037,"end":881.19696,"confidence":0.99884284,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.33009782433509827},{"word":"later","start":881.19696,"end":881.69696,"confidence":0.9981289,"punctuated_word":"later.","sentiment":"positive","sentiment_score":0.33638012409210205}],"paragraphs":{"transcript":"\nHi, Catherine. It's Dana from Oakview Financial. How are you? Yeah. I just wanna give you a quick call now if that's okay.\n\nI don't wanna take up too much time. I just had some things I wanted to sort of run through with you that saw and just sort of catch up as well. Is now okay? Yeah? Fantastic.\n\nThat's so oh, that's so yeah. I'm so sorry for the confusion there. Because I had 11:30 in my calendar, 11AM South Australia time, but then you've received a text message slightly oddly. So that's okay. I'm so sorry.\n\nWe'll have it now. That way, you've got the rest of your day. It's eleven o'clock here. I think when Kaden booked in, he had the time difference back the front. That's all.\n\nSorry. I see. Yeah. Look. I do just wanna discuss your personal information there.\n\nSo I will just confirm that you're happy for me to continue with the call recording. Is that right? Yep. Beautiful. And the security there with you as well just to confirm your full name, date of birth, and address I should have on file.\n\nYep. Beautiful. Thank you so much for that. One of the things I sort of wanted to talk to you about was more about your trauma policy. So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment.\n\nAnd, obviously, money is you're coming and going at different times, and you're trying to restructure everything. But I'm still just seeing the lapse the lapse notices that are coming through every month and that the dishonor notices that are coming, and I think you're receiving those as well. It's probably not. Yeah. No.\n\nYeah. We we absolutely do. So I can see your policy is paid up for this month now, which is good. But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can. So you they have what's called a premium holiday.\n\nAnd, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze. So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma. But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place. You just won't pay for it for the time being. And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy.\n\nSo I just wanted to sort of let you know you have that option. Yeah? Just to hopefully well, did you want me just to start with a smaller time frame? Yeah. So at the moment, it's sixty six months?\n\nYep. Yep. That's okay. Yeah. Yeah.\n\nOh, no. Yeah. Wow. Yeah. Yep.\n\nPerfect. Yep. If it's just lazy, it's a little bit of stress. Wow. Wow.\n\nOne last thing, and this will just add one last thing on your on your plate there. Yep. Yep. Yeah. Yeah.\n\nYeah. Absolutely. It just sorta means you you don't have the risk of the policy lapsing there. The premiums wouldn't be coming out for a period of time. I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you.\n\nWe don't have to update advice or anything to reflect this. It's just a form we need to get from TEL. Essentially, you've just got a note that you accept that there has been a change to your circumstances. I had a quick look at the form. It basically says we accept your request.\n\nWe will confirm the certain date of the premium holiday in writing. So they may just choose to use the full twelve months, and then you can always bring it back if you need to to start. Like, we can look at six months, and then if you no longer need that, if you're comfortable reinstating it, we'll just call and say, hey. Take it off the premium holiday, and they'll start just recuperating the cost a little bit. The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet.\n\nBut your household income for the last three months has reduced by 30% or more. So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there. Are you happy for us to pre tick that box for you and pre fill the form and just send it through? Beautiful. I'll no.\n\nOh, you poor thing. Well, hopefully, this helps a little bit. Yeah. It takes time. It does take time.\n\nThere's a lot going on. You did? Wow. Wow. Yeah.\n\nAnd did you yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. You've got a lot going on at the moment. Oh, well, hopefully, this just helps a little bit.\n\nI know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis. So it's just a little bit extra money that you'll have, you know, put towards something else, hopefully. So yeah. Yeah. Beautiful.\n\nWell, I will get Kayne to do that form for you. We can we can pre fill it with as much information as possible. I'll get Tim to confirm with Tal that we're happy to have a DocuSign. We'll send it through and log in to follow-up. Once you sign and return it back, we can send it through.\n\nWe'll find out from them if we can just request six months or if we just do the full twelve months and can reinstate it back in in six months' time if you choose to. Yeah. Okay. Okay. Yep.\n\nBeautiful. Not a problem at all. Excellent. And, yeah, it just means that the premiums don't come out for that period of time. It just that there's disadvantages that you can't claim on the policy in that period of time because you're not paying the premium.\n\nBut you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate it earlier. So we've got you carded. Okay? Yeah. Correct.\n\nYep. Yep. They'll just start taking the premiums out as per I know it's just gone through renewal as of January, I believe. Yeah. The last week of January, it went through renewal there.\n\nSo you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you. But I was just having a bit of a look at things. It's like, hey. Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that. But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially.\n\nSo, yeah, that sounds okay. That's okay. It's not a problem at all. I will get Caden to get the paperwork organized for you as quickly as possible. Okay.\n\nI'm pretty sure it's how it's pretty good with DocuSigning these sorts of things. So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted. Okay? Beautiful. And I'll make a little tick box.\n\nIf I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going. If you need anything in the meantime, let me know. I'm always happy to, you know, touch base, you know, closer to if you need. But, yeah, we can make a catch up for six months' time to see where things are sitting for you. And if we reinstate, then we'll keep it on that premium freeze.\n\nYeah. Yep. Oh, damn. Yeah. Yes.\n\nYeah. Yeah. Yeah. And hopefully give them back pay. You'll have to probably claim again because they close the claim once they've done it.\n\nThat's a bit of a shame because realistically, you your expenditures well and truly like, you yeah. I don't know. They don't understand how they do that. It's everything on this end showed you should've gotten something. Yeah.\n\nYeah. Absolutely. Tax time, get your assessment, and then, yeah, reclaim again and send it through and be like, this is what it is. And, yeah, hopefully, that that will just be able to give you a little bit of money and and backdate it a little bit too. So yeah.\n\nYeah. Perfect. With that one there, I can have a quick look at that now with the yeah, so we look at the my pay calculator. How much are you paying on the health care at the moment, the private health insurance on a monthly basis? $1.55 per fortnight.\n\nYep. That's okay. So that it's pretty expensive for private health cover. I'm still paying for mine. It's insane.\n\nJust keeps going up and up and up, and I'm not even claiming that much on it. Yeah. Yeah. No. It's okay.\n\nI'll have yeah. I'll have a quick look at the calculator now to see what the difference might be as an estimate for you. So your private health insurance at that rate, you're paying about 4,030 on a yearly basis. If what's your income at the moment? We had a 106,000 something?\n\nThat's okay. If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option. If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis. So it is cheaper that way. It is cheaper to have the Medicare levy surcharge as opposed to the private health cover.\n\nBut the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the ambulance cover is different. It's all part of electricity, which is strange. But I know. Yeah. Do you have to have ambulance cover separate in the state that you're in?\n\nYep. Because I know in New South Wales, we have to. I don't have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up. I do have to have it separate, so I have it as part of my private health insurance. But you could even look at just what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge, yeah, and see what the cost is.\n\nYeah. Yeah. Yeah. Wow. Yeah.\n\nNo. It's all good. All good. Well, yeah, I know it's difficult even. Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey.\n\nCan we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you? Yeah. Yeah. That's okay. It's not a problem at all.\n\nI'll get catered onto that form for you. We'll get it sorted, and then we can always touch base. I'll let you know. Obviously, they'll send out a letter that shows the date that the free starts and the date that it ends, and we can always catch up in between that and, you know, see how things are going. Okay?\n\nOh, that's okay. Not a problem. Enjoy the rest of your day. Thanks for taking my call. Talk soon.\n\nSee you later.","paragraphs":[{"sentences":[{"text":"Hi, Catherine.","start":2.8799999,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.06650682166218758},{"text":"It's Dana from Oakview Financial.","start":3.6799998,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.09842189103364944},{"text":"How are you?","start":5.44,"end":6.42,"sentiment":"neutral","sentiment_score":0.20094653964042664},{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2435264587402344},{"text":"I just wanna give you a quick call now if that's okay.","start":10.08,"end":12.24,"sentiment":"neutral","sentiment_score":0.055012433091178536}],"sentiment":"neutral","sentiment_score":0.09267992927166431,"num_words":23,"start":2.8799999,"end":12.24},{"sentences":[{"text":"I don't wanna take up too much time.","start":12.24,"end":13.905,"sentiment":"neutral","sentiment_score":-0.14551360346376896},{"text":"I just had some things I wanted to sort of run through with you that saw and just sort of catch up as well.","start":13.905,"end":18.404999,"sentiment":"neutral","sentiment_score":-0.05314218074393769},{"text":"Is now okay?","start":18.465,"end":19.445,"sentiment":"neutral","sentiment_score":0.02677979568640391},{"text":"Yeah?","start":19.744999,"end":20.244999,"sentiment":"neutral","sentiment_score":0.016004037111997604},{"text":"Fantastic.","start":21.185,"end":21.685,"sentiment":"positive","sentiment_score":0.5560140609741211}],"sentiment":"neutral","sentiment_score":-0.048301721092414214,"num_words":37,"start":12.24,"end":21.685},{"sentences":[{"text":"That's so oh, that's so yeah.","start":25.585,"end":33.63,"sentiment":"neutral","sentiment_score":-0.07924690470099449},{"text":"I'm so sorry for the confusion there.","start":33.63,"end":35.63,"sentiment":"neutral","sentiment_score":-0.10357863881758281},{"text":"Because I had 11:30 in my calendar, 11AM South Australia time, but then you've received a text message slightly oddly.","start":35.63,"end":41.895,"sentiment":"neutral","sentiment_score":-0.11616143491119146},{"text":"So that's okay.","start":41.895,"end":42.535,"sentiment":"neutral","sentiment_score":-0.11057904114325841},{"text":"I'm so sorry.","start":42.535,"end":43.255,"sentiment":"neutral","sentiment_score":-0.1805877536535263}],"sentiment":"neutral","sentiment_score":-0.11275028160367256,"num_words":39,"start":25.585,"end":43.255},{"sentences":[{"text":"We'll have it now.","start":43.255,"end":44.055,"sentiment":"neutral","sentiment_score":-0.05548846907913685},{"text":"That way, you've got the rest of your day.","start":44.055,"end":45.915,"sentiment":"neutral","sentiment_score":0.12401823471817705},{"text":"It's eleven o'clock here.","start":51.175003,"end":52.615,"sentiment":"neutral","sentiment_score":0.018109916476532817},{"text":"I think when Kaden booked in, he had the time difference back the front.","start":52.615,"end":56.34,"sentiment":"neutral","sentiment_score":-0.0015408945535974844},{"text":"That's all.","start":56.8,"end":57.46,"sentiment":"neutral","sentiment_score":0.02436241041868925}],"sentiment":"neutral","sentiment_score":0.030115218155763367,"num_words":33,"start":43.255,"end":57.46},{"sentences":[{"text":"Sorry.","start":57.760002,"end":58.260002,"sentiment":"neutral","sentiment_score":-0.003730867058038711},{"text":"I see.","start":59.68,"end":60.34,"sentiment":"neutral","sentiment_score":0.2206304743885994},{"text":"Yeah.","start":60.64,"end":61.14,"sentiment":"neutral","sentiment_score":0.1337401568889618},{"text":"Look.","start":62.24,"end":62.56,"sentiment":"neutral","sentiment_score":0.1281672865152359},{"text":"I do just wanna discuss your personal information there.","start":62.56,"end":64.8,"sentiment":"neutral","sentiment_score":0.13060148805379868}],"sentiment":"neutral","sentiment_score":0.13391792268625327,"num_words":14,"start":57.760002,"end":64.8},{"sentences":[{"text":"So I will just confirm that you're happy for me to continue with the call recording.","start":64.8,"end":68.4,"sentiment":"neutral","sentiment_score":0.23035289533436298},{"text":"Is that right?","start":68.4,"end":69.285,"sentiment":"neutral","sentiment_score":0.12563523898522058},{"text":"Yep.","start":69.365005,"end":69.685005,"sentiment":"neutral","sentiment_score":0.09459368884563446},{"text":"Beautiful.","start":69.685005,"end":70.165,"sentiment":"positive","sentiment_score":0.4231924712657929},{"text":"And the security there with you as well just to confirm your full name, date of birth, and address I should have on file.","start":70.165,"end":75.305,"sentiment":"neutral","sentiment_score":0.12186585087329149}],"sentiment":"neutral","sentiment_score":0.16678041385279763,"num_words":45,"start":64.8,"end":75.305},{"sentences":[{"text":"Yep.","start":77.44501,"end":77.94501,"sentiment":"neutral","sentiment_score":0.02024343423545361},{"text":"Beautiful.","start":80.965004,"end":81.44501,"sentiment":"positive","sentiment_score":0.732089638710022},{"text":"Thank you so much for that.","start":81.44501,"end":82.92,"sentiment":"positive","sentiment_score":0.8128364682197571},{"text":"One of the things I sort of wanted to talk to you about was more about your trauma policy.","start":83.479996,"end":87.1,"sentiment":"neutral","sentiment_score":0.07346857515604872},{"text":"So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment.","start":87.159996,"end":93.32,"sentiment":"neutral","sentiment_score":-0.011574420692591831}],"sentiment":"neutral","sentiment_score":0.11945708232399609,"num_words":56,"start":77.44501,"end":93.32},{"sentences":[{"text":"And, obviously, money is you're coming and going at different times, and you're trying to restructure everything.","start":93.32,"end":98.04,"sentiment":"neutral","sentiment_score":-0.12204204017625135},{"text":"But I'm still just seeing the lapse the lapse notices that are coming through every month and that the dishonor notices that are coming, and I think you're receiving those as well.","start":98.04,"end":107.555,"sentiment":"neutral","sentiment_score":-0.13135501719079912},{"text":"It's probably not.","start":107.555,"end":108.855,"sentiment":"negative","sentiment_score":-0.37494001785914105},{"text":"Yeah.","start":110.355,"end":110.755005,"sentiment":"neutral","sentiment_score":0.011450380086898804},{"text":"No.","start":110.755005,"end":111.255005,"sentiment":"neutral","sentiment_score":-0.029006842523813248}],"sentiment":"neutral","sentiment_score":-0.13741577313178116,"num_words":54,"start":93.32,"end":111.255005},{"sentences":[{"text":"Yeah.","start":111.979996,"end":112.38,"sentiment":"neutral","sentiment_score":0.15520772337913513},{"text":"We we absolutely do.","start":112.38,"end":113.659996,"sentiment":"neutral","sentiment_score":0.3159274309873581},{"text":"So I can see your policy is paid up for this month now, which is good.","start":113.659996,"end":117.28,"sentiment":"positive","sentiment_score":0.4189392812550068},{"text":"But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can.","start":117.58,"end":126.355,"sentiment":"neutral","sentiment_score":-0.042428591740982874},{"text":"So you they have what's called a premium holiday.","start":126.355,"end":128.77501,"sentiment":"neutral","sentiment_score":0.034919682062334485}],"sentiment":"neutral","sentiment_score":0.10694188269285056,"num_words":65,"start":111.979996,"end":128.77501},{"sentences":[{"text":"And, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze.","start":129.395,"end":149.03,"sentiment":"neutral","sentiment_score":-0.024656881788565267},{"text":"So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma.","start":149.03,"end":158.075,"sentiment":"neutral","sentiment_score":-0.0057334788785926225},{"text":"But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place.","start":158.075,"end":166.735,"sentiment":"neutral","sentiment_score":0.0696760438262455},{"text":"You just won't pay for it for the time being.","start":166.82,"end":169.06001,"sentiment":"neutral","sentiment_score":-0.04924076721072197},{"text":"And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy.","start":169.06001,"end":175.40001,"sentiment":"neutral","sentiment_score":-0.07866718508303165}],"sentiment":"neutral","sentiment_score":-0.01270144903783206,"num_words":157,"start":129.395,"end":175.40001},{"sentences":[{"text":"So I just wanted to sort of let you know you have that option.","start":175.54001,"end":179.40001,"sentiment":"neutral","sentiment_score":0.1978679872783167},{"text":"Yeah?","start":179.94,"end":180.44,"sentiment":"neutral","sentiment_score":0.04220704734325409},{"text":"Just to hopefully well, did you want me just to start with a smaller time frame?","start":181.91501,"end":188.175,"sentiment":"neutral","sentiment_score":0.037649859965313226},{"text":"Yeah.","start":188.315,"end":188.815,"sentiment":"neutral","sentiment_score":0.003877950832247734},{"text":"So at the moment, it's sixty six months?","start":189.515,"end":193.77501,"sentiment":"neutral","sentiment_score":-0.010742013284470886}],"sentiment":"neutral","sentiment_score":0.0833174618310295,"num_words":40,"start":175.54001,"end":193.77501},{"sentences":[{"text":"Yep.","start":193.99501,"end":194.315,"sentiment":"neutral","sentiment_score":0.00793268159031868},{"text":"Yep.","start":194.315,"end":194.55501,"sentiment":"neutral","sentiment_score":0.01758328638970852},{"text":"That's okay.","start":194.55501,"end":195.375,"sentiment":"neutral","sentiment_score":0.01997642870992422},{"text":"Yeah.","start":205.32,"end":205.72,"sentiment":"neutral","sentiment_score":-0.05480052903294563},{"text":"Yeah.","start":205.72,"end":206.22,"sentiment":"neutral","sentiment_score":-0.057130366563797}],"sentiment":"neutral","sentiment_score":-0.007743678366144498,"num_words":6,"start":193.99501,"end":206.22},{"sentences":[{"text":"Oh, no.","start":213.795,"end":214.535,"sentiment":"neutral","sentiment_score":-0.13571057096123695},{"text":"Yeah.","start":220.515,"end":221.015,"sentiment":"neutral","sentiment_score":-0.036102861166000366},{"text":"Wow.","start":225.34999,"end":225.84999,"sentiment":"neutral","sentiment_score":0.11644169688224792},{"text":"Yeah.","start":232.54999,"end":232.95,"sentiment":"neutral","sentiment_score":0.26103100180625916},{"text":"Yep.","start":232.95,"end":233.43,"sentiment":"neutral","sentiment_score":0.18639467656612396}],"sentiment":"neutral","sentiment_score":0.04272389536102613,"num_words":6,"start":213.795,"end":233.43},{"sentences":[{"text":"Perfect.","start":233.43,"end":233.93,"sentiment":"neutral","sentiment_score":0.29896867275238037},{"text":"Yep.","start":237.275,"end":237.67499,"sentiment":"neutral","sentiment_score":0.075709767639637},{"text":"If it's just lazy, it's a little bit of stress.","start":237.67499,"end":239.775,"sentiment":"neutral","sentiment_score":0.06950508393347263},{"text":"Wow.","start":240.95499,"end":241.45499,"sentiment":"neutral","sentiment_score":0.19289305806159973},{"text":"Wow.","start":241.515,"end":241.995,"sentiment":"neutral","sentiment_score":0.1458260416984558}],"sentiment":"neutral","sentiment_score":0.10060345567762852,"num_words":14,"start":233.43,"end":241.995},{"sentences":[{"text":"One last thing, and this will just add one last thing on your on your plate there.","start":241.995,"end":246.015,"sentiment":"neutral","sentiment_score":0.08471474730793167},{"text":"Yep.","start":248.33,"end":248.83,"sentiment":"neutral","sentiment_score":-0.028798600658774376},{"text":"Yep.","start":249.93001,"end":250.43001,"sentiment":"neutral","sentiment_score":-0.051345616579055786},{"text":"Yeah.","start":251.13,"end":251.63,"sentiment":"neutral","sentiment_score":-0.01174536906182766},{"text":"Yeah.","start":254.49,"end":254.97,"sentiment":"neutral","sentiment_score":0.02946360409259796}],"sentiment":"neutral","sentiment_score":0.06560593914417993,"num_words":21,"start":241.995,"end":254.97},{"sentences":[{"text":"Yeah.","start":254.97,"end":255.05,"sentiment":"neutral","sentiment_score":0.11544418334960938},{"text":"Absolutely.","start":255.05,"end":255.55,"sentiment":"neutral","sentiment_score":0.30725282430648804},{"text":"It just sorta means you you don't have the risk of the policy lapsing there.","start":255.93001,"end":259.71,"sentiment":"neutral","sentiment_score":0.053625189078350864},{"text":"The premiums wouldn't be coming out for a period of time.","start":259.85,"end":262.505,"sentiment":"neutral","sentiment_score":-0.04044593836773525},{"text":"I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you.","start":262.505,"end":268.845,"sentiment":"neutral","sentiment_score":0.037195856882525344}],"sentiment":"neutral","sentiment_score":0.03256524133030325,"num_words":56,"start":254.97,"end":268.845},{"sentences":[{"text":"We don't have to update advice or anything to reflect this.","start":269.145,"end":271.705,"sentiment":"neutral","sentiment_score":-0.05237107156691226},{"text":"It's just a form we need to get from TEL.","start":271.705,"end":274.04498,"sentiment":"neutral","sentiment_score":0.03125148210674524},{"text":"Essentially, you've just got a note that you accept that there has been a change to your circumstances.","start":274.505,"end":278.72,"sentiment":"neutral","sentiment_score":0.004815488018923336},{"text":"I had a quick look at the form.","start":278.72,"end":280.34,"sentiment":"neutral","sentiment_score":0.05874540051445365},{"text":"It basically says we accept your request.","start":280.56,"end":282.48,"sentiment":"neutral","sentiment_score":0.07952898953642164}],"sentiment":"neutral","sentiment_score":0.01573662868597441,"num_words":54,"start":269.145,"end":282.48},{"sentences":[{"text":"We will confirm the certain date of the premium holiday in writing.","start":282.48,"end":285.92,"sentiment":"neutral","sentiment_score":0.08296903129667044},{"text":"So they may just choose to use the full twelve months, and then you can always bring it back if you need to to start.","start":285.92,"end":291.44,"sentiment":"neutral","sentiment_score":-0.006227294057607651},{"text":"Like, we can look at six months, and then if you no longer need that, if you're comfortable reinstating it, we'll just call and say, hey.","start":291.44,"end":297.38498,"sentiment":"neutral","sentiment_score":-0.05592936571114338},{"text":"Take it off the premium holiday, and they'll start just recuperating the cost a little bit.","start":297.38498,"end":301.965,"sentiment":"neutral","sentiment_score":-0.10429907077923417},{"text":"The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet.","start":303.065,"end":316.18,"sentiment":"neutral","sentiment_score":-0.13904994776980442}],"sentiment":"neutral","sentiment_score":-0.06830244161552046,"num_words":123,"start":282.48,"end":316.18},{"sentences":[{"text":"But your household income for the last three months has reduced by 30% or more.","start":316.18,"end":321.06,"sentiment":"neutral","sentiment_score":-0.2183287759621938},{"text":"So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there.","start":321.06,"end":331.06497,"sentiment":"neutral","sentiment_score":-0.11462328350171447},{"text":"Are you happy for us to pre tick that box for you and pre fill the form and just send it through?","start":332.485,"end":337.94498,"sentiment":"neutral","sentiment_score":0.32768150689927017},{"text":"Beautiful.","start":338.00497,"end":338.50497,"sentiment":"positive","sentiment_score":0.4716640114784241},{"text":"I'll no.","start":339.42,"end":343.44,"sentiment":"negative","sentiment_score":-0.36618494987487793}],"sentiment":"neutral","sentiment_score":0.00007514655590057373,"num_words":72,"start":316.18,"end":343.44},{"sentences":[{"text":"Oh, you poor thing.","start":343.74,"end":345.1,"sentiment":"negative","sentiment_score":-0.6110578030347824},{"text":"Well, hopefully, this helps a little bit.","start":345.1,"end":347.2,"sentiment":"neutral","sentiment_score":-0.24117179960012436},{"text":"Yeah.","start":347.42,"end":347.74,"sentiment":"neutral","sentiment_score":-0.0842151790857315},{"text":"It takes time.","start":347.74,"end":348.8,"sentiment":"neutral","sentiment_score":-0.17067157725493112},{"text":"It does take time.","start":349.34,"end":350.62,"sentiment":"neutral","sentiment_score":-0.18620755895972252}],"sentiment":"neutral","sentiment_score":-0.28807862926470607,"num_words":19,"start":343.74,"end":350.62},{"sentences":[{"text":"There's a lot going on.","start":350.62,"end":352.08002,"sentiment":"neutral","sentiment_score":-0.19283855557441712},{"text":"You did?","start":353.495,"end":354.155,"sentiment":"neutral","sentiment_score":0.0060365451499819756},{"text":"Wow.","start":358.775,"end":359.275,"sentiment":"neutral","sentiment_score":-0.02188054844737053},{"text":"Wow.","start":360.215,"end":360.715,"sentiment":"neutral","sentiment_score":-0.012178177945315838},{"text":"Yeah.","start":361.015,"end":361.515,"sentiment":"neutral","sentiment_score":-0.0007474366575479507}],"sentiment":"neutral","sentiment_score":-0.09869258506223559,"num_words":10,"start":350.62,"end":361.515},{"sentences":[{"text":"And did you yeah.","start":362.215,"end":364.23502,"sentiment":"neutral","sentiment_score":-0.006522935931570828},{"text":"Yeah.","start":365.66998,"end":366.16998,"sentiment":"neutral","sentiment_score":-0.010045792907476423},{"text":"Yeah.","start":370.38998,"end":370.88998,"sentiment":"neutral","sentiment_score":-0.03924557566642761},{"text":"Yeah.","start":375.59,"end":376.09,"sentiment":"neutral","sentiment_score":-0.07063613086938858},{"text":"Yeah.","start":376.965,"end":377.465,"sentiment":"neutral","sentiment_score":-0.07648453861474991}],"sentiment":"neutral","sentiment_score":-0.02781297272304073,"num_words":8,"start":362.215,"end":377.465},{"sentences":[{"text":"Yeah.","start":382.64502,"end":383.14502,"sentiment":"negative","sentiment_score":-0.37023594975471497},{"text":"Yeah.","start":383.845,"end":384.345,"sentiment":"neutral","sentiment_score":-0.313173770904541},{"text":"Yeah.","start":390.13,"end":390.63,"sentiment":"neutral","sentiment_score":-0.09988155961036682},{"text":"You've got a lot going on at the moment.","start":392.13,"end":394.31,"sentiment":"neutral","sentiment_score":-0.24541764623588985},{"text":"Oh, well, hopefully, this just helps a little bit.","start":399.16998,"end":401.72998,"sentiment":"neutral","sentiment_score":0.12937727570533752}],"sentiment":"neutral","sentiment_score":-0.08703117214498066,"num_words":21,"start":382.64502,"end":401.72998},{"sentences":[{"text":"I know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis.","start":401.72998,"end":412.565,"sentiment":"neutral","sentiment_score":0.07152806439747413},{"text":"So it's just a little bit extra money that you'll have, you know, put towards something else, hopefully.","start":412.565,"end":416.745,"sentiment":"neutral","sentiment_score":0.043509415040413536},{"text":"So yeah.","start":416.965,"end":418.185,"sentiment":"neutral","sentiment_score":0.05561971291899681},{"text":"Yeah.","start":419.19,"end":419.69,"sentiment":"neutral","sentiment_score":0.1792849898338318},{"text":"Beautiful.","start":419.99002,"end":420.49002,"sentiment":"positive","sentiment_score":0.4827550649642944}],"sentiment":"neutral","sentiment_score":0.07123205637366607,"num_words":58,"start":401.72998,"end":420.49002},{"sentences":[{"text":"Well, I will get Kayne to do that form for you.","start":420.63,"end":423.37003,"sentiment":"neutral","sentiment_score":0.21388967267491601},{"text":"We can we can pre fill it with as much information as possible.","start":423.67,"end":426.49002,"sentiment":"neutral","sentiment_score":0.28004299906583935},{"text":"I'll get Tim to confirm with Tal that we're happy to have a DocuSign.","start":426.55002,"end":429.53,"sentiment":"positive","sentiment_score":0.4419884575264795},{"text":"We'll send it through and log in to follow-up.","start":429.59003,"end":431.37003,"sentiment":"neutral","sentiment_score":0.20047184328238168},{"text":"Once you sign and return it back, we can send it through.","start":431.795,"end":434.535,"sentiment":"neutral","sentiment_score":0.265342107663552}],"sentiment":"neutral","sentiment_score":0.291009079222962,"num_words":59,"start":420.63,"end":434.535},{"sentences":[{"text":"We'll find out from them if we can just request six months or if we just do the full twelve months and can reinstate it back in in six months' time if you choose to.","start":434.835,"end":443.39502,"sentiment":"neutral","sentiment_score":0.1138514121728284},{"text":"Yeah.","start":443.39502,"end":443.89502,"sentiment":"neutral","sentiment_score":0.0737510472536087},{"text":"Okay.","start":448.57,"end":449.07,"sentiment":"neutral","sentiment_score":0.0624680332839489},{"text":"Okay.","start":449.53,"end":450.03,"sentiment":"neutral","sentiment_score":0.05845670402050018},{"text":"Yep.","start":452.65,"end":453.15,"sentiment":"neutral","sentiment_score":0.1254805326461792}],"sentiment":"neutral","sentiment_score":0.11038348059623669,"num_words":39,"start":434.835,"end":453.15},{"sentences":[{"text":"Beautiful.","start":453.85,"end":454.35,"sentiment":"positive","sentiment_score":0.6429123878479004},{"text":"Not a problem at all.","start":454.49,"end":455.85,"sentiment":"positive","sentiment_score":0.5060540556907653},{"text":"Excellent.","start":455.85,"end":456.35,"sentiment":"positive","sentiment_score":0.6793236136436462},{"text":"And, yeah, it just means that the premiums don't come out for that period of time.","start":456.73,"end":460.25,"sentiment":"neutral","sentiment_score":0.10157390334643424},{"text":"It just that there's disadvantages that you can't claim on the policy in that period of time because you're not paying the premium.","start":460.25,"end":465.435,"sentiment":"neutral","sentiment_score":-0.1063886900310931}],"sentiment":"neutral","sentiment_score":0.06588584484289521,"num_words":46,"start":453.85,"end":465.435},{"sentences":[{"text":"But you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate it earlier.","start":465.495,"end":473.815,"sentiment":"neutral","sentiment_score":-0.004808424098882824},{"text":"So we've got you carded.","start":473.815,"end":475.035,"sentiment":"neutral","sentiment_score":0.05448844879865646},{"text":"Okay?","start":475.095,"end":475.595,"sentiment":"neutral","sentiment_score":0.057936057448387146},{"text":"Yeah.","start":478.59003,"end":478.99002,"sentiment":"neutral","sentiment_score":0.07472177594900131},{"text":"Correct.","start":478.99002,"end":479.49002,"sentiment":"neutral","sentiment_score":0.09931835532188416}],"sentiment":"neutral","sentiment_score":0.008763721538707614,"num_words":40,"start":465.495,"end":479.49002},{"sentences":[{"text":"Yep.","start":479.63,"end":479.87003,"sentiment":"neutral","sentiment_score":0.0940110832452774},{"text":"Yep.","start":479.87003,"end":480.19,"sentiment":"neutral","sentiment_score":0.15305769443511963},{"text":"They'll just start taking the premiums out as per I know it's just gone through renewal as of January, I believe.","start":480.19,"end":487.25,"sentiment":"neutral","sentiment_score":0.0598364228471404},{"text":"Yeah.","start":487.79,"end":488.03,"sentiment":"neutral","sentiment_score":0.03933783248066902},{"text":"The last week of January, it went through renewal there.","start":488.03,"end":490.83002,"sentiment":"neutral","sentiment_score":0.020975136384367942}],"sentiment":"neutral","sentiment_score":0.051550672170432174,"num_words":34,"start":479.63,"end":490.83002},{"sentences":[{"text":"So you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you.","start":490.83002,"end":504.375,"sentiment":"neutral","sentiment_score":0.019759323561982234},{"text":"But I was just having a bit of a look at things.","start":504.375,"end":506.65,"sentiment":"neutral","sentiment_score":0.2334624749297897},{"text":"It's like, hey.","start":506.65,"end":507.13,"sentiment":"neutral","sentiment_score":0.20981871088345846},{"text":"Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that.","start":507.13,"end":515.37,"sentiment":"neutral","sentiment_score":0.24534129558338058},{"text":"But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially.","start":515.37,"end":525.435,"sentiment":"neutral","sentiment_score":0.0762802467996318}],"sentiment":"neutral","sentiment_score":0.11519326518423946,"num_words":144,"start":490.83002,"end":525.435},{"sentences":[{"text":"So, yeah, that sounds okay.","start":525.57495,"end":529.27496,"sentiment":"positive","sentiment_score":0.38852363973855975},{"text":"That's okay.","start":530.98,"end":531.72003,"sentiment":"neutral","sentiment_score":0.2946360409259796},{"text":"It's not a problem at all.","start":531.86,"end":533.06,"sentiment":"positive","sentiment_score":0.4063473741213481},{"text":"I will get Caden to get the paperwork organized for you as quickly as possible.","start":533.06,"end":536.44,"sentiment":"positive","sentiment_score":0.35718963940938314},{"text":"Okay.","start":537.06,"end":537.38,"sentiment":"neutral","sentiment_score":0.2986842393875122}],"sentiment":"positive","sentiment_score":0.36643115020003814,"num_words":29,"start":525.57495,"end":537.38},{"sentences":[{"text":"I'm pretty sure it's how it's pretty good with DocuSigning these sorts of things.","start":537.38,"end":540.98,"sentiment":"positive","sentiment_score":0.4362955668142864},{"text":"So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted.","start":540.98,"end":546.36,"sentiment":"neutral","sentiment_score":0.27714281461455603},{"text":"Okay?","start":546.675,"end":547.175,"sentiment":"neutral","sentiment_score":0.10644250363111496},{"text":"Beautiful.","start":548.275,"end":548.755,"sentiment":"positive","sentiment_score":0.39030784368515015},{"text":"And I'll make a little tick box.","start":548.755,"end":550.515,"sentiment":"neutral","sentiment_score":0.20038227098328726}],"sentiment":"neutral","sentiment_score":0.31343791335821153,"num_words":45,"start":537.38,"end":550.515},{"sentences":[{"text":"If I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going.","start":550.515,"end":556.295,"sentiment":"neutral","sentiment_score":0.11743268862366676},{"text":"If you need anything in the meantime, let me know.","start":556.755,"end":558.995,"sentiment":"neutral","sentiment_score":0.1109606571495533},{"text":"I'm always happy to, you know, touch base, you know, closer to if you need.","start":558.995,"end":562.98,"sentiment":"neutral","sentiment_score":0.23993437786897023},{"text":"But, yeah, we can make a catch up for six months' time to see where things are sitting for you.","start":563.36,"end":567.04,"sentiment":"neutral","sentiment_score":0.13246734142303468},{"text":"And if we reinstate, then we'll keep it on that premium freeze.","start":567.04,"end":570.18,"sentiment":"neutral","sentiment_score":0.12475443631410599}],"sentiment":"neutral","sentiment_score":0.1437907258457527,"num_words":82,"start":550.515,"end":570.18},{"sentences":[{"text":"Yeah.","start":570.4,"end":570.9,"sentiment":"neutral","sentiment_score":0.08328573405742645},{"text":"Yep.","start":575.935,"end":576.435,"sentiment":"neutral","sentiment_score":0.03720198944211006},{"text":"Oh, damn.","start":579.85504,"end":581.635,"sentiment":"neutral","sentiment_score":-0.04401116166263819},{"text":"Yeah.","start":583.055,"end":583.555,"sentiment":"neutral","sentiment_score":-0.028759106993675232},{"text":"Yes.","start":586.19,"end":586.69,"sentiment":"neutral","sentiment_score":0.005647841840982437}],"sentiment":"neutral","sentiment_score":0.0015590225035945575,"num_words":6,"start":570.4,"end":586.69},{"sentences":[{"text":"Yeah.","start":587.14996,"end":587.64996,"sentiment":"neutral","sentiment_score":0.02760845236480236},{"text":"Yeah.","start":592.50995,"end":593.00995,"sentiment":"neutral","sentiment_score":0.006618883460760117},{"text":"Yeah.","start":593.94995,"end":594.43,"sentiment":"neutral","sentiment_score":0.026212479919195175},{"text":"And hopefully give them back pay.","start":594.43,"end":596.12994,"sentiment":"neutral","sentiment_score":-0.019249402607480686},{"text":"You'll have to probably claim again because they close the claim once they've done it.","start":597.215,"end":602.115,"sentiment":"neutral","sentiment_score":-0.15195864488681157}],"sentiment":"neutral","sentiment_score":-0.09726817805009584,"num_words":24,"start":587.14996,"end":602.115},{"sentences":[{"text":"That's a bit of a shame because realistically, you your expenditures well and truly like, you yeah.","start":602.575,"end":609.135,"sentiment":"negative","sentiment_score":-0.3383829926743227},{"text":"I don't know.","start":609.135,"end":609.695,"sentiment":"negative","sentiment_score":-0.3805403510729472},{"text":"They don't understand how they do that.","start":609.695,"end":611.31,"sentiment":"negative","sentiment_score":-0.5460531370980399},{"text":"It's everything on this end showed you should've gotten something.","start":611.63,"end":614.37,"sentiment":"neutral","sentiment_score":-0.19587088078260423},{"text":"Yeah.","start":614.67,"end":615.17,"sentiment":"neutral","sentiment_score":0.003471542149782181}],"sentiment":"negative","sentiment_score":-0.3334668724748649,"num_words":38,"start":602.575,"end":615.17},{"sentences":[{"text":"Yeah.","start":617.47,"end":617.97,"sentiment":"neutral","sentiment_score":0.0598239004611969},{"text":"Absolutely.","start":620.91,"end":621.41,"sentiment":"neutral","sentiment_score":0.14785106480121613},{"text":"Tax time, get your assessment, and then, yeah, reclaim again and send it through and be like, this is what it is.","start":621.87,"end":628.025,"sentiment":"neutral","sentiment_score":0.05287184058265253},{"text":"And, yeah, hopefully, that that will just be able to give you a little bit of money and and backdate it a little bit too.","start":628.025,"end":633.78503,"sentiment":"neutral","sentiment_score":0.09736220121383667},{"text":"So yeah.","start":633.78503,"end":635.405,"sentiment":"neutral","sentiment_score":0.0023929672315716743}],"sentiment":"neutral","sentiment_score":0.07469992986058488,"num_words":51,"start":617.47,"end":635.405},{"sentences":[{"text":"Yeah.","start":636.745,"end":637.245,"sentiment":"neutral","sentiment_score":-0.04395672678947449},{"text":"Perfect.","start":637.705,"end":638.205,"sentiment":"neutral","sentiment_score":-0.14031539857387543},{"text":"With that one there, I can have a quick look at that now with the yeah, so we look at the my pay calculator.","start":646.87,"end":653.945,"sentiment":"neutral","sentiment_score":-0.07289895578287542},{"text":"How much are you paying on the health care at the moment, the private health insurance on a monthly basis?","start":655.045,"end":659.865,"sentiment":"neutral","sentiment_score":-0.0638923829421401},{"text":"$1.55 per fortnight.","start":663.86,"end":665.62,"sentiment":"neutral","sentiment_score":-0.06100380172332128}],"sentiment":"neutral","sentiment_score":-0.0692797169013291,"num_words":49,"start":636.745,"end":665.62},{"sentences":[{"text":"Yep.","start":665.62,"end":665.86,"sentiment":"neutral","sentiment_score":0.020946267992258072},{"text":"That's okay.","start":665.86,"end":666.60004,"sentiment":"neutral","sentiment_score":0.026609459426254034},{"text":"So that it's pretty expensive for private health cover.","start":668.02,"end":671.86,"sentiment":"negative","sentiment_score":-0.5726388692855835},{"text":"I'm still paying for mine.","start":671.86,"end":672.98,"sentiment":"negative","sentiment_score":-0.5217359721660614},{"text":"It's insane.","start":672.98,"end":673.72003,"sentiment":"negative","sentiment_score":-0.715345174074173}],"sentiment":"negative","sentiment_score":-0.4799449918791652,"num_words":19,"start":665.62,"end":673.72003},{"sentences":[{"text":"Just keeps going up and up and up, and I'm not even claiming that much on it.","start":674.10004,"end":677.775,"sentiment":"negative","sentiment_score":-0.5337019387413474},{"text":"Yeah.","start":693.47,"end":693.97,"sentiment":"neutral","sentiment_score":-0.08961629867553711},{"text":"Yeah.","start":696.67,"end":697.07,"sentiment":"neutral","sentiment_score":-0.039723824709653854},{"text":"No.","start":697.07,"end":697.31,"sentiment":"neutral","sentiment_score":-0.13218411803245544},{"text":"It's okay.","start":697.31,"end":697.94995,"sentiment":"neutral","sentiment_score":-0.05567876994609833}],"sentiment":"negative","sentiment_score":-0.4293552154505795,"num_words":22,"start":674.10004,"end":697.94995},{"sentences":[{"text":"I'll have yeah.","start":697.94995,"end":701.41,"sentiment":"neutral","sentiment_score":-0.0553009087840716},{"text":"I'll have a quick look at the calculator now to see what the difference might be as an estimate for you.","start":701.55,"end":706.375,"sentiment":"neutral","sentiment_score":-0.04716630280017853},{"text":"So your private health insurance at that rate, you're paying about 4,030 on a yearly basis.","start":706.375,"end":711.755,"sentiment":"neutral","sentiment_score":-0.058761881897225976},{"text":"If what's your income at the moment?","start":713.575,"end":715.015,"sentiment":"neutral","sentiment_score":-0.04398660574640546},{"text":"We had a 106,000 something?","start":715.015,"end":717.35504,"sentiment":"neutral","sentiment_score":-0.024801276996731757}],"sentiment":"neutral","sentiment_score":-0.048624958090770706,"num_words":52,"start":697.94995,"end":717.35504},{"sentences":[{"text":"That's okay.","start":720.25995,"end":721.0,"sentiment":"neutral","sentiment_score":0.0680275410413742},{"text":"If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option.","start":721.38,"end":731.355,"sentiment":"neutral","sentiment_score":0.06965675781811437},{"text":"If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis.","start":732.055,"end":752.54004,"sentiment":"neutral","sentiment_score":-0.015992125302242737},{"text":"So it is cheaper that way.","start":753.32,"end":755.26,"sentiment":"neutral","sentiment_score":0.14198465645313263},{"text":"It is cheaper to have the Medicare levy surcharge as opposed to the private health cover.","start":755.96,"end":761.095,"sentiment":"neutral","sentiment_score":0.05209409911185503}],"sentiment":"neutral","sentiment_score":0.03741880866013222,"num_words":91,"start":720.25995,"end":761.095},{"sentences":[{"text":"But the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the ambulance cover is different.","start":761.555,"end":769.955,"sentiment":"neutral","sentiment_score":-0.10180138384125062},{"text":"It's all part of electricity, which is strange.","start":769.955,"end":772.58997,"sentiment":"neutral","sentiment_score":-0.10880840197205544},{"text":"But I know.","start":773.29,"end":775.23,"sentiment":"neutral","sentiment_score":-0.04238784064849218},{"text":"Yeah.","start":776.81,"end":777.13,"sentiment":"neutral","sentiment_score":-0.008529433980584145},{"text":"Do you have to have ambulance cover separate in the state that you're in?","start":777.13,"end":782.43,"sentiment":"neutral","sentiment_score":-0.021744577546737025}],"sentiment":"neutral","sentiment_score":-0.07705598157244148,"num_words":54,"start":761.555,"end":782.43},{"sentences":[{"text":"Yep.","start":783.52997,"end":784.02997,"sentiment":"neutral","sentiment_score":0.0006049691583029926},{"text":"Because I know in New South Wales, we have to.","start":784.435,"end":786.275,"sentiment":"neutral","sentiment_score":-0.013098129536956549},{"text":"I don't have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up.","start":786.275,"end":793.55505,"sentiment":"neutral","sentiment_score":-0.04553254729566666},{"text":"I do have to have it separate, so I have it as part of my private health insurance.","start":793.55505,"end":797.17505,"sentiment":"neutral","sentiment_score":-0.002673173944155375},{"text":"But you could even look at just what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge, yeah, and see what the cost is.","start":797.87,"end":809.01,"sentiment":"neutral","sentiment_score":-0.010707976050017512}],"sentiment":"neutral","sentiment_score":-0.019397874972966155,"num_words":89,"start":783.52997,"end":809.01},{"sentences":[{"text":"Yeah.","start":809.31,"end":809.81,"sentiment":"neutral","sentiment_score":0.018477147445082664},{"text":"Yeah.","start":817.53503,"end":818.03503,"sentiment":"neutral","sentiment_score":0.0012821899726986885},{"text":"Yeah.","start":818.335,"end":818.835,"sentiment":"neutral","sentiment_score":-0.03236497566103935},{"text":"Wow.","start":827.39,"end":827.89,"sentiment":"neutral","sentiment_score":0.02841760776937008},{"text":"Yeah.","start":827.95,"end":828.45,"sentiment":"neutral","sentiment_score":0.01908581331372261}],"sentiment":"neutral","sentiment_score":0.006979556567966938,"num_words":5,"start":809.31,"end":828.45},{"sentences":[{"text":"No.","start":830.59,"end":830.83,"sentiment":"neutral","sentiment_score":-0.0869448259472847},{"text":"It's all good.","start":830.83,"end":832.45,"sentiment":"neutral","sentiment_score":-0.08873436351617177},{"text":"All good.","start":832.51,"end":832.99005,"sentiment":"neutral","sentiment_score":-0.1379367858171463},{"text":"Well, yeah, I know it's difficult even.","start":832.99005,"end":837.41003,"sentiment":"neutral","sentiment_score":-0.2013381187404905},{"text":"Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey.","start":837.595,"end":843.275,"sentiment":"neutral","sentiment_score":-0.13224943175360007}],"sentiment":"neutral","sentiment_score":-0.14022807441651822,"num_words":40,"start":830.59,"end":843.275},{"sentences":[{"text":"Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you?","start":843.275,"end":851.855,"sentiment":"neutral","sentiment_score":-0.07985278941465146},{"text":"Yeah.","start":852.18,"end":852.68,"sentiment":"neutral","sentiment_score":0.038711026310920715},{"text":"Yeah.","start":854.02,"end":854.52,"sentiment":"positive","sentiment_score":0.47302207350730896},{"text":"That's okay.","start":854.82,"end":855.72003,"sentiment":"positive","sentiment_score":0.4003696739673615},{"text":"It's not a problem at all.","start":855.78,"end":856.82,"sentiment":"positive","sentiment_score":0.423498272895813}],"sentiment":"neutral","sentiment_score":0.028333024056844933,"num_words":43,"start":843.275,"end":856.82},{"sentences":[{"text":"I'll get catered onto that form for you.","start":856.82,"end":858.5,"sentiment":"neutral","sentiment_score":0.27568102069199085},{"text":"We'll get it sorted, and then we can always touch base.","start":858.5,"end":861.64,"sentiment":"neutral","sentiment_score":0.19834159179167313},{"text":"I'll let you know.","start":862.02,"end":862.66,"sentiment":"neutral","sentiment_score":0.14606616739183664},{"text":"Obviously, they'll send out a letter that shows the date that the free starts and the date that it ends, and we can always catch up in between that and, you know, see how things are going.","start":862.66,"end":871.735,"sentiment":"neutral","sentiment_score":0.11190966748305269},{"text":"Okay?","start":871.735,"end":872.235,"sentiment":"neutral","sentiment_score":0.16354429721832275}],"sentiment":"neutral","sentiment_score":0.15206020227709754,"num_words":61,"start":856.82,"end":872.235},{"sentences":[{"text":"Oh, that's okay.","start":874.07697,"end":874.87695,"sentiment":"positive","sentiment_score":0.5056822796662649},{"text":"Not a problem.","start":874.87695,"end":875.43695,"sentiment":"positive","sentiment_score":0.5814635157585144},{"text":"Enjoy the rest of your day.","start":875.43695,"end":876.63696,"sentiment":"positive","sentiment_score":0.7680318554242452},{"text":"Thanks for taking my call.","start":876.63696,"end":878.097,"sentiment":"positive","sentiment_score":0.6929275274276734},{"text":"Talk soon.","start":880.07697,"end":880.87695,"sentiment":"neutral","sentiment_score":0.23479671776294708}],"sentiment":"positive","sentiment_score":0.6212557679728458,"num_words":19,"start":874.07697,"end":880.87695},{"sentences":[{"text":"See you later.","start":880.87695,"end":881.69696,"sentiment":"neutral","sentiment_score":0.305832435687383}],"sentiment":"neutral","sentiment_score":0.305832435687383,"num_words":3,"start":880.87695,"end":881.69696}]}}]},{"alternatives":[{"transcript":"Hello. I'm speaking. Hello. I just hello, Diana. Oh, you know, great. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I'm just I was at work, and I thought, oh, what if I have 11:00 in my diary? I don't know. Must have been your 11:00, not my 11:00. And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused. So it said eleven o'clock. Alright, mate. I'm stressed. It's all good. It's all good. Because what time is it? I think it's 11:30 here now. Yes. Right. You did. That's okay then. That's fine. It's absolutely fine. Mhmm. Yep. Catherine Mary Thomas nineteen ten eighty '2, and my address is 19 West Haven Road to Helen Hill. Sorry. Oh, yeah. I keep fixing. I'm like, oh, shit. Okay. That's good to know you get them as well. Can we do that? That's a really good idea. Yeah. I'm and if something happens, well, something happens. But, yeah, that'd be really handy. I know it's only 50 dollars. Oh, no. Do six months. Do six do six months. Yeah. Because I've just I've just had to reduce my house. So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no. I did. I think it was just $300 out of my pay. And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center. It's just like I'm like, I can't I can't do my hours if I'm not working from home. Like, I could do it if I'm working from home, but because you're in the office three days a week. So I've decided to reduce my hours four hours, the fortnight from seventy five to seventy one. So that would actually be really good if I I mean, I know it's only like, it's not a lot of money, but yeah. And I've rehomed the cat, so I don't have the cat tossed, so that's good. Well and and I got rid of the chicken. So yeah. So yeah. If we can put that on a freeze for maybe six months. And then can we reassess it and then, like, continue with if I need to? Yeah. Okay. Yep. Yeah. Thank you. That's fine. Yep. Yes. Yes. Yep. Cool. Yeah. Yep. Yep. Yeah. I just got a pay right, but it's not covering the rest of the stuff that I've got coming out to try oh, I just gotta sort my shit out. I just gotta sort my shit out. I'm finally gone to the lawyer as well. Yeah. I've finally gone to the lawyer as well when she's, like, between 3 and $5. Can you put $5 as a retainer in our account? I'm like, how about 15 100? Which I put $2 in my mom's account so that I didn't touch it so that I could if something happened with my car, I've got a $2,000 because I upped the the you know, like, if I wanted a claim, like, if something happened. So I was like, mom, that way, that's there for insurance purposes for house or the car. Like, if something happens, now I've had to use that. So I'm like, fuck. And I did draw $10 out of my home and let them pay bills and shit. Yeah. I'm like, it's a daisy. I've overspent yet again thinking I had some extra money, but, anyway, I don't. Yeah. That's Field. Cool. Thank you. Yep. Perfect. And then reinstate. Yeah. If you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow. So just make sure my work email's included, and I'll print it. It's fine. So no stress. Yeah. Great. Okay. Yeah. Yeah. The premiums then just go back to normal, like, once it's ringing active. Is that cool. Yep. That's fine then. Yep. I think so. Yeah. Yep. Yep. Yes. Cool. No. That's a good that was a good idea. Thank you so much. Yep. Yep. Mhmm. Mhmm. Mhmm. Yeah. I yeah. I did I did my claim for FPT, but somehow it come out with the 120 k, which is $2 over the limit. So I don't get anything. But, hopefully, when I get my hopefully, when I do my tax, I will back I'll backtrack through that. I don't know. And then because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me then maybe. Will they do that? Or do I have to claim again maybe? I don't know. Yeah. Right. Okay. I don't know. Neither do I. Because when you put everything in yeah. But that's okay. That's alright because I'll be like, that's okay. That can be a little injection in a couple of months' time maybe. It should fix some stuff. Yeah. Yeah. I'll do that, hopefully. But, yeah, I couldn't hear anything else that I've changed, but I'm actually tempted to get rid of my health insurance as well. That's with HealthPartners. It's just very expensive. I think it's, like, $1.55 or 4, and that's, like, three something something, yeah, ish. No. And I'm not. Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200. And then maybe then if I need glasses or yeah. I could only I don't even get to buy glasses once a year anyway. My son's all covered pretty much under Medicare, so I'm like, maybe I just drop it for now. I don't know what to do. Or maybe I just keep hospital cover or yeah. It's a lot of money. Yeah. When I skip, I think it's gone up to $1.00 8, but that's fine when I skip, we'll do. Yep. Yes. That's weird. I've got ambulance cover separate anyway. No. No. I choose to. I mean, because I paid yeah. I'm a I'll have a look at that. I'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead. Stop, like, grinding my keys because they're all gonna decay away. But, like, it was, like, a $500 plate or something. I got a $65. I was like, wow. That's good. But yeah. Okay. I don't know what to do. Oh, god. Kill me now. Yeah. Thank you so much, Diana. I appreciate the call. Mhmm. Mhmm. Mhmm. Yeah. Cool. Thank you so much. You too. You're welcome. Thank you. Bye. Bye. Bye.","confidence":0.9888243,"words":[{"word":"hello","start":0.96,"end":1.1999999,"confidence":0.41246372,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.023760046809911728},{"word":"i'm","start":1.1999999,"end":1.4399999,"confidence":0.37994847,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02286618947982788},{"word":"speaking","start":1.4399999,"end":1.9399999,"confidence":0.8850007,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.024507183581590652},{"word":"hello","start":4.56,"end":4.96,"confidence":0.68910223,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09678077697753906},{"word":"i","start":4.96,"end":5.12,"confidence":0.19536385,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16817259788513184},{"word":"just","start":5.12,"end":5.62,"confidence":0.5630094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1807735860347748},{"word":"hello","start":6.08,"end":6.48,"confidence":0.85387903,"punctuated_word":"hello,","sentiment":"neutral","sentiment_score":0.0876220315694809},{"word":"diana","start":6.48,"end":6.96,"confidence":0.7250252,"punctuated_word":"Diana.","sentiment":"neutral","sentiment_score":0.13222374022006989},{"word":"oh","start":6.96,"end":7.2,"confidence":0.94251466,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.3177921772003174},{"word":"you","start":7.2,"end":7.3599997,"confidence":0.98313016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2759711742401123},{"word":"know","start":7.3599997,"end":7.68,"confidence":0.8471565,"punctuated_word":"know,","sentiment":"positive","sentiment_score":0.4082450866699219},{"word":"great","start":7.68,"end":8.18,"confidence":0.8296412,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6187364459037781},{"word":"yeah","start":13.12,"end":13.62,"confidence":0.85830307,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09745289385318756},{"word":"yeah","start":17.515,"end":18.015,"confidence":0.86467135,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006190815009176731},{"word":"yeah","start":19.755001,"end":19.915,"confidence":0.98433346,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02113066427409649},{"word":"yeah","start":19.915,"end":20.154999,"confidence":0.99815303,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03228690102696419},{"word":"yeah","start":20.154999,"end":20.555,"confidence":0.99575186,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04755079746246338},{"word":"yeah","start":20.555,"end":20.715,"confidence":0.94184995,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12670505046844482},{"word":"i'm","start":20.715,"end":20.955,"confidence":0.9299792,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.3443877100944519},{"word":"just","start":20.955,"end":21.275,"confidence":0.9997408,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.4253763258457184},{"word":"i","start":21.355,"end":21.515,"confidence":0.9756271,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14740082621574402},{"word":"was","start":21.515,"end":21.675,"confidence":0.99211735,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.15946322679519653},{"word":"at","start":21.675,"end":21.835,"confidence":0.9967437,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.10817882418632507},{"word":"work","start":21.835,"end":21.994999,"confidence":0.87931466,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.15277931094169617},{"word":"and","start":21.994999,"end":22.235,"confidence":0.9996001,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04388100281357765},{"word":"i","start":22.235,"end":22.395,"confidence":0.99938464,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029108479619026184},{"word":"thought","start":22.395,"end":22.635,"confidence":0.9884801,"punctuated_word":"thought,","sentiment":"neutral","sentiment_score":-0.007323799654841423},{"word":"oh","start":22.635,"end":23.035,"confidence":0.9783151,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.012952963821589948},{"word":"what","start":23.035,"end":23.195,"confidence":0.46626395,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.024976570159196857},{"word":"if","start":23.195,"end":23.355,"confidence":0.8237713,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.006500612944364548},{"word":"i","start":23.355,"end":23.435,"confidence":0.9961772,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0025645755231380463},{"word":"have","start":23.435,"end":23.595001,"confidence":0.84240055,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.010413043200969696},{"word":"11:00","start":23.595001,"end":24.235,"confidence":0.9879309,"punctuated_word":"11:00","sentiment":"neutral","sentiment_score":-0.0007802397012710571},{"word":"in","start":24.235,"end":24.314999,"confidence":0.9990551,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02492867037653923},{"word":"my","start":24.314999,"end":24.474998,"confidence":0.9953434,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.008976183831691742},{"word":"diary","start":24.474998,"end":24.974998,"confidence":0.88665104,"punctuated_word":"diary?","sentiment":"neutral","sentiment_score":-0.032362744212150574},{"word":"i","start":25.035,"end":25.115,"confidence":0.9985468,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11811457574367525},{"word":"don't","start":25.115,"end":25.275,"confidence":0.99837637,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09767118096351624},{"word":"know","start":25.275,"end":25.515,"confidence":0.99647045,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.06902296841144562},{"word":"must","start":25.515,"end":25.675,"confidence":0.9034979,"punctuated_word":"Must","sentiment":"neutral","sentiment_score":-0.03147188946604729},{"word":"have","start":25.675,"end":25.755001,"confidence":0.6095877,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0808616355061531},{"word":"been","start":25.755001,"end":25.994999,"confidence":0.9919778,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07900331169366837},{"word":"your","start":25.994999,"end":26.235,"confidence":0.9919538,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07512114197015762},{"word":"11:00","start":26.235,"end":26.955,"confidence":0.9960897,"punctuated_word":"11:00,","sentiment":"neutral","sentiment_score":-0.0732063502073288},{"word":"not","start":26.955,"end":27.195,"confidence":0.9995788,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09652069211006165},{"word":"my","start":27.195,"end":27.355,"confidence":0.9993444,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12662571668624878},{"word":"11:00","start":27.355,"end":28.175,"confidence":0.9972867,"punctuated_word":"11:00.","sentiment":"neutral","sentiment_score":-0.06572528183460236},{"word":"and","start":28.42,"end":28.66,"confidence":0.9980216,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1017235741019249},{"word":"i","start":28.66,"end":28.74,"confidence":0.99978787,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18323735892772677},{"word":"got","start":28.74,"end":28.9,"confidence":0.89624715,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.21286028623580933},{"word":"a","start":28.9,"end":28.98,"confidence":0.99897444,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1936037242412567},{"word":"message","start":28.98,"end":29.22,"confidence":0.9593321,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2058127522468567},{"word":"text","start":29.3,"end":29.54,"confidence":0.95768905,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.2308019995689392},{"word":"message","start":29.54,"end":29.78,"confidence":0.98210794,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.24274325370788577},{"word":"this","start":29.78,"end":29.94,"confidence":0.94841003,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2502446174621582},{"word":"morning","start":29.94,"end":30.18,"confidence":0.9971727,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.20468150079250336},{"word":"that","start":30.18,"end":30.34,"confidence":0.7214968,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23400665819644928},{"word":"said","start":30.34,"end":30.58,"confidence":0.9922651,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.17760324478149414},{"word":"the","start":30.58,"end":30.66,"confidence":0.997405,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20834754407405853},{"word":"same","start":30.66,"end":30.82,"confidence":0.9987074,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.1834358125925064},{"word":"thing","start":30.82,"end":30.98,"confidence":0.99817145,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.2085006684064865},{"word":"too","start":30.98,"end":31.220001,"confidence":0.63256645,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":-0.22928175330162048},{"word":"and","start":31.220001,"end":31.3,"confidence":0.99156487,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23803657293319705},{"word":"i'm","start":31.3,"end":31.380001,"confidence":0.9865074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30758655071258545},{"word":"like","start":31.380001,"end":31.54,"confidence":0.9082496,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.27845335006713867},{"word":"i'm","start":31.54,"end":31.7,"confidence":0.9994731,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4213404357433319},{"word":"really","start":31.7,"end":31.94,"confidence":0.99911326,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.41177400946617126},{"word":"confused","start":31.94,"end":32.440002,"confidence":0.9877288,"punctuated_word":"confused.","sentiment":"neutral","sentiment_score":-0.30380719900131226},{"word":"so","start":33.7,"end":33.86,"confidence":0.9186882,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06789493560791016},{"word":"it","start":33.86,"end":34.02,"confidence":0.9787163,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09719757735729218},{"word":"said","start":34.02,"end":34.260002,"confidence":0.8714355,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0917215496301651},{"word":"eleven","start":34.260002,"end":34.74,"confidence":0.9916824,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":-0.09562347829341888},{"word":"o'clock","start":34.74,"end":35.24,"confidence":0.7939881,"punctuated_word":"o'clock.","sentiment":"neutral","sentiment_score":-0.11234193295240402},{"word":"alright","start":36.66,"end":36.98,"confidence":0.8340628,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":-0.05925705656409264},{"word":"mate","start":36.98,"end":37.48,"confidence":0.92357016,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.028501687571406364},{"word":"i'm","start":44.274998,"end":44.594997,"confidence":0.93750757,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03231986239552498},{"word":"stressed","start":44.594997,"end":45.094997,"confidence":0.9190935,"punctuated_word":"stressed.","sentiment":"neutral","sentiment_score":0.015635695308446884},{"word":"it's","start":45.315,"end":45.475,"confidence":0.7279651,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.17244252562522888},{"word":"all","start":45.475,"end":45.975,"confidence":0.8981624,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.45381221175193787},{"word":"good","start":46.914997,"end":47.235,"confidence":0.9767198,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3536588251590729},{"word":"it's","start":47.235,"end":47.555,"confidence":0.997192,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.40602368116378784},{"word":"all","start":47.555,"end":47.875,"confidence":0.99472237,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4478301703929901},{"word":"good","start":47.875,"end":48.114998,"confidence":0.93817186,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.3169068694114685},{"word":"because","start":48.114998,"end":48.434998,"confidence":0.7697243,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.027003785595297813},{"word":"what","start":48.434998,"end":48.594997,"confidence":0.9937265,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.014011980965733528},{"word":"time","start":48.594997,"end":48.835,"confidence":0.99858934,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.015732748433947563},{"word":"is","start":48.835,"end":48.914997,"confidence":0.9977069,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0063779354095458984},{"word":"it","start":48.914997,"end":49.235,"confidence":0.9983115,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.014177403412759304},{"word":"i","start":49.235,"end":49.475,"confidence":0.8426116,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0011282339692115784},{"word":"think","start":49.475,"end":49.635,"confidence":0.99372935,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0029585324227809906},{"word":"it's","start":49.635,"end":49.715,"confidence":0.9963237,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0026687365025281906},{"word":"11:30","start":49.715,"end":50.355,"confidence":0.99951446,"punctuated_word":"11:30","sentiment":"neutral","sentiment_score":0.009663738310337068},{"word":"here","start":50.355,"end":50.594997,"confidence":0.9920208,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.01590856723487377},{"word":"now","start":50.594997,"end":51.094997,"confidence":0.99786794,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.010909775272011755},{"word":"yes","start":51.635,"end":52.135,"confidence":0.9348408,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02881959266960621},{"word":"right","start":53.394997,"end":53.894997,"confidence":0.9975481,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.016010016202926636},{"word":"you","start":56.434998,"end":56.594997,"confidence":0.7647865,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.042239710688591},{"word":"did","start":56.594997,"end":57.0,"confidence":0.984763,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.030848173424601555},{"word":"that's","start":57.16,"end":57.4,"confidence":0.9973866,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.010299916379153728},{"word":"okay","start":57.4,"end":57.8,"confidence":0.9990971,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.023049812763929367},{"word":"then","start":57.8,"end":58.2,"confidence":0.97146314,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.022828979417681698},{"word":"that's","start":58.2,"end":58.6,"confidence":0.9981434,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1300221085548401},{"word":"fine","start":58.6,"end":58.92,"confidence":0.99964964,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.17717531323432922},{"word":"it's","start":58.92,"end":59.24,"confidence":0.9292201,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2938752770423889},{"word":"absolutely","start":59.24,"end":59.74,"confidence":0.7885233,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.21413758397102356},{"word":"fine","start":59.88,"end":60.38,"confidence":0.9992939,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1955537348985672},{"word":"mhmm","start":69.64,"end":70.14,"confidence":0.98835725,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.160096675157547},{"word":"yep","start":70.52,"end":70.995,"confidence":0.96892667,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1283160001039505},{"word":"catherine","start":75.875,"end":76.275,"confidence":0.75458276,"punctuated_word":"Catherine","sentiment":"neutral","sentiment_score":0.0383257120847702},{"word":"mary","start":76.275,"end":76.515,"confidence":0.9450859,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.031845685094594955},{"word":"thomas","start":76.515,"end":76.835,"confidence":0.9961397,"punctuated_word":"Thomas","sentiment":"neutral","sentiment_score":0.03078598156571388},{"word":"nineteen","start":76.835,"end":77.155,"confidence":0.48266935,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.027818787842988968},{"word":"ten","start":77.155,"end":77.395004,"confidence":0.9973242,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.023045474663376808},{"word":"eighty","start":77.395004,"end":77.555,"confidence":0.99770904,"punctuated_word":"eighty","sentiment":"neutral","sentiment_score":0.02680874429643154},{"word":"'2","start":77.555,"end":77.875,"confidence":0.8967581,"punctuated_word":"'2,","sentiment":"neutral","sentiment_score":0.005732997320592403},{"word":"and","start":77.875,"end":78.035,"confidence":0.9992706,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005505140405148268},{"word":"my","start":78.035,"end":78.195,"confidence":0.99703217,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.008541070856153965},{"word":"address","start":78.195,"end":78.595,"confidence":0.99993896,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.022029012441635132},{"word":"is","start":78.595,"end":78.755005,"confidence":0.999035,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010500432923436165},{"word":"19","start":78.755005,"end":79.155,"confidence":0.99952114,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.01536062266677618},{"word":"west","start":79.155,"end":79.395004,"confidence":0.79678863,"punctuated_word":"West","sentiment":"neutral","sentiment_score":0.01920868642628193},{"word":"haven","start":79.395004,"end":79.635,"confidence":0.6983035,"punctuated_word":"Haven","sentiment":"neutral","sentiment_score":0.014534504152834415},{"word":"road","start":79.635,"end":79.795006,"confidence":0.99745446,"punctuated_word":"Road","sentiment":"neutral","sentiment_score":0.02136356197297573},{"word":"to","start":79.795006,"end":79.875,"confidence":0.39548564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01935412734746933},{"word":"helen","start":79.875,"end":80.275,"confidence":0.4173882,"punctuated_word":"Helen","sentiment":"neutral","sentiment_score":0.031399793922901154},{"word":"hill","start":80.275,"end":80.775,"confidence":0.9694859,"punctuated_word":"Hill.","sentiment":"neutral","sentiment_score":0.04075127840042114},{"word":"sorry","start":96.439995,"end":96.915,"confidence":0.5436382,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1669924259185791},{"word":"oh","start":103.395004,"end":103.635,"confidence":0.72492635,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11446119844913484},{"word":"yeah","start":103.635,"end":104.135,"confidence":0.9212257,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09457860887050629},{"word":"i","start":106.195,"end":106.695,"confidence":0.8958945,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1615762710571289},{"word":"keep","start":108.195,"end":108.435,"confidence":0.7278439,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.4654592275619507},{"word":"fixing","start":108.435,"end":108.835,"confidence":0.7468499,"punctuated_word":"fixing.","sentiment":"negative","sentiment_score":-0.3569268584251404},{"word":"i'm","start":108.835,"end":108.995,"confidence":0.98735875,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3374715745449066},{"word":"like","start":108.995,"end":109.235,"confidence":0.98109806,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.24806731939315796},{"word":"oh","start":109.235,"end":109.395004,"confidence":0.9571196,"punctuated_word":"oh,","sentiment":"negative","sentiment_score":-0.33861589431762695},{"word":"shit","start":109.395004,"end":109.895004,"confidence":0.98945343,"punctuated_word":"shit.","sentiment":"neutral","sentiment_score":-0.33103692531585693},{"word":"okay","start":110.060005,"end":110.3,"confidence":0.99765563,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05684555321931839},{"word":"that's","start":110.3,"end":110.46001,"confidence":0.99944794,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03767301887273789},{"word":"good","start":110.46001,"end":110.700005,"confidence":0.9997205,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.15126439929008484},{"word":"to","start":110.700005,"end":110.78001,"confidence":0.99749315,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022053226828575134},{"word":"know","start":110.78001,"end":111.020004,"confidence":0.99961406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02450910210609436},{"word":"you","start":111.020004,"end":111.100006,"confidence":0.7536711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003917001187801361},{"word":"get","start":111.100006,"end":111.18,"confidence":0.99681157,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02053248882293701},{"word":"them","start":111.18,"end":111.420006,"confidence":0.99952996,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.033575646579265594},{"word":"as","start":111.420006,"end":111.5,"confidence":0.99915063,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.031435780227184296},{"word":"well","start":111.5,"end":112.0,"confidence":0.9996279,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.007669329643249512},{"word":"can","start":176.57,"end":176.81,"confidence":0.56017894,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.006899813190102577},{"word":"we","start":176.81,"end":177.05,"confidence":0.9160775,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0015879813581705091},{"word":"do","start":177.05,"end":177.29001,"confidence":0.9812355,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.014025257900357246},{"word":"that","start":177.29001,"end":177.705,"confidence":0.99929297,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.00927924644201994},{"word":"that's","start":177.785,"end":178.105,"confidence":0.79914594,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.32014453411102295},{"word":"a","start":178.105,"end":178.185,"confidence":0.9998253,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5461941957473755},{"word":"really","start":178.185,"end":178.585,"confidence":0.9998946,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6079882383346558},{"word":"good","start":178.585,"end":178.825,"confidence":0.99365544,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5803574919700623},{"word":"idea","start":178.825,"end":179.325,"confidence":0.9990766,"punctuated_word":"idea.","sentiment":"positive","sentiment_score":0.5016937851905823},{"word":"yeah","start":179.705,"end":180.185,"confidence":0.99367964,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07678979635238647},{"word":"i'm","start":180.185,"end":180.685,"confidence":0.86349404,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03422757610678673},{"word":"and","start":181.465,"end":181.705,"confidence":0.9955937,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02619474194943905},{"word":"if","start":181.705,"end":181.865,"confidence":0.99807906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.026243971660733223},{"word":"something","start":181.865,"end":182.185,"confidence":0.9979189,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.017709435895085335},{"word":"happens","start":182.185,"end":182.66501,"confidence":0.89705276,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":0.07088526338338852},{"word":"well","start":182.66501,"end":183.16501,"confidence":0.9938549,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.07313701510429382},{"word":"something","start":183.385,"end":183.785,"confidence":0.980944,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.06313831359148026},{"word":"happens","start":183.785,"end":184.185,"confidence":0.798929,"punctuated_word":"happens.","sentiment":"neutral","sentiment_score":0.06631900370121002},{"word":"but","start":184.185,"end":184.425,"confidence":0.9492716,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.08210428804159164},{"word":"yeah","start":184.425,"end":184.585,"confidence":0.9989706,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.11884819716215134},{"word":"that'd","start":184.585,"end":184.985,"confidence":0.8017945,"punctuated_word":"that'd","sentiment":"neutral","sentiment_score":0.1976778209209442},{"word":"be","start":184.985,"end":185.145,"confidence":0.99886537,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1977482438087463},{"word":"really","start":185.145,"end":185.30501,"confidence":0.9999032,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.2476831078529358},{"word":"handy","start":185.30501,"end":185.705,"confidence":0.9998412,"punctuated_word":"handy.","sentiment":"neutral","sentiment_score":0.11238785833120346},{"word":"i","start":185.705,"end":185.785,"confidence":0.99471444,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02250947244465351},{"word":"know","start":185.785,"end":185.945,"confidence":0.99983776,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.02385992370545864},{"word":"it's","start":185.945,"end":186.105,"confidence":0.99864846,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01240683626383543},{"word":"only","start":186.105,"end":186.505,"confidence":0.998192,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.002729492262005806},{"word":"50","start":186.505,"end":186.825,"confidence":0.99967504,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.0008867513388395309},{"word":"dollars","start":186.825,"end":187.325,"confidence":0.9986524,"punctuated_word":"dollars.","sentiment":"neutral","sentiment_score":-0.002662281971424818},{"word":"oh","start":189.545,"end":189.785,"confidence":0.9857098,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0011535966768860817},{"word":"no","start":189.785,"end":190.025,"confidence":0.9786658,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.01540515385568142},{"word":"do","start":190.025,"end":190.525,"confidence":0.5332617,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.01708715409040451},{"word":"six","start":191.225,"end":191.545,"confidence":0.81760967,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.01037020981311798},{"word":"months","start":191.545,"end":191.865,"confidence":0.77710545,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.014665788039565086},{"word":"do","start":191.865,"end":192.025,"confidence":0.94013274,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.00693152379244566},{"word":"six","start":192.025,"end":192.36,"confidence":0.7876559,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.005710982717573643},{"word":"do","start":192.52,"end":192.84,"confidence":0.99579066,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.004694338887929916},{"word":"six","start":192.84,"end":193.08,"confidence":0.9995278,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.006265893578529358},{"word":"months","start":193.08,"end":193.58,"confidence":0.988732,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.007707284763455391},{"word":"yeah","start":194.04,"end":194.36,"confidence":0.99602437,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012318165972828863},{"word":"because","start":194.36,"end":194.68001,"confidence":0.9936999,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0005564317107200623},{"word":"i've","start":194.68001,"end":194.92,"confidence":0.97983146,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0003793761134147644},{"word":"just","start":194.92,"end":195.24,"confidence":0.9985347,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04531716927886009},{"word":"i've","start":195.24,"end":195.48,"confidence":0.9987969,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10806544125080109},{"word":"just","start":195.48,"end":195.72,"confidence":0.99988973,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.104573056101799},{"word":"had","start":195.72,"end":195.88,"confidence":0.9995976,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.16112147271633148},{"word":"to","start":195.88,"end":196.04,"confidence":0.99971455,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1943047195672989},{"word":"reduce","start":196.04,"end":196.44,"confidence":0.99919385,"punctuated_word":"reduce","sentiment":"neutral","sentiment_score":-0.12407632172107697},{"word":"my","start":196.44,"end":196.6,"confidence":0.9768927,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19536501169204712},{"word":"house","start":196.6,"end":197.1,"confidence":0.7026093,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":-0.18070712685585025},{"word":"so","start":197.24,"end":197.74,"confidence":0.9980872,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10429304838180542},{"word":"i've","start":198.12,"end":198.6,"confidence":0.9958552,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1113172322511673},{"word":"done","start":198.6,"end":199.1,"confidence":0.9995408,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.11118048429489136},{"word":"paid","start":199.16,"end":199.48,"confidence":0.9987531,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.11648733168840408},{"word":"leave","start":199.48,"end":199.8,"confidence":0.9824853,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12451783567667007},{"word":"since","start":199.8,"end":200.04,"confidence":0.9978067,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.11180561780929564},{"word":"i","start":200.04,"end":200.2,"confidence":0.9997811,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08354233205318451},{"word":"spoke","start":200.2,"end":200.44,"confidence":0.97319996,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.05916237086057663},{"word":"to","start":200.44,"end":200.6,"confidence":0.9987445,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08155542612075806},{"word":"you","start":200.6,"end":200.84,"confidence":0.978789,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.0909225568175316},{"word":"which","start":200.84,"end":201.16,"confidence":0.9999254,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.12625572085380554},{"word":"is","start":201.16,"end":201.32,"confidence":0.97015667,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11168480664491652},{"word":"an","start":201.32,"end":201.48,"confidence":0.9984681,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1328984946012497},{"word":"extra","start":201.48,"end":201.88,"confidence":0.99802494,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.154392272233963},{"word":"is","start":202.04,"end":202.12,"confidence":0.7892148,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14124795794487},{"word":"sort","start":202.12,"end":202.36,"confidence":0.45719758,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.12879182398319244},{"word":"of","start":202.36,"end":202.52,"confidence":0.8977025,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.14062586426734924},{"word":"the","start":202.52,"end":202.6,"confidence":0.61193,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15228059887886047},{"word":"oh","start":202.68,"end":202.84,"confidence":0.9898611,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.11844093352556229},{"word":"no","start":202.84,"end":202.92,"confidence":0.9761667,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.119273841381073},{"word":"i","start":202.92,"end":203.0,"confidence":0.9962475,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1184614598751068},{"word":"did","start":203.0,"end":203.16,"confidence":0.7687546,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.09546688199043274},{"word":"i","start":203.16,"end":203.24,"confidence":0.99847835,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0933011993765831},{"word":"think","start":203.24,"end":203.48,"confidence":0.9983767,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.06357524544000626},{"word":"it","start":203.48,"end":203.64,"confidence":0.83547693,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09683600068092346},{"word":"was","start":203.64,"end":203.8,"confidence":0.8401927,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09107346087694168},{"word":"just","start":203.8,"end":204.04,"confidence":0.99725217,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.073760025203228},{"word":"$300","start":204.04,"end":204.84,"confidence":0.9997505,"punctuated_word":"$300","sentiment":"neutral","sentiment_score":-0.08026152849197388},{"word":"out","start":204.84,"end":205.0,"confidence":0.99984777,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0857362151145935},{"word":"of","start":205.0,"end":205.16,"confidence":0.99990785,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09399371594190598},{"word":"my","start":205.16,"end":205.32,"confidence":0.99989104,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08317413926124573},{"word":"pay","start":205.32,"end":205.82,"confidence":0.84744346,"punctuated_word":"pay.","sentiment":"neutral","sentiment_score":-0.0606706440448761},{"word":"and","start":207.58499,"end":207.905,"confidence":0.9990434,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07811933010816574},{"word":"i've","start":207.905,"end":208.145,"confidence":0.9799913,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1045711636543274},{"word":"just","start":208.145,"end":208.385,"confidence":0.9997955,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09543468803167345},{"word":"had","start":208.385,"end":208.545,"confidence":0.99946684,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.13965889811515808},{"word":"to","start":208.545,"end":208.625,"confidence":0.99975055,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15431787073612213},{"word":"reduce","start":208.625,"end":208.94499,"confidence":0.9932601,"punctuated_word":"reduce","sentiment":"neutral","sentiment_score":-0.11659100651741028},{"word":"my","start":208.94499,"end":209.105,"confidence":0.9909765,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1623612344264984},{"word":"hours","start":209.105,"end":209.265,"confidence":0.90586185,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.15518948435783386},{"word":"because","start":209.265,"end":209.38501,"confidence":0.8598548,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11424051225185394},{"word":"i","start":209.38501,"end":209.505,"confidence":0.99738485,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.138104647397995},{"word":"can't","start":209.505,"end":209.745,"confidence":0.9998386,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16119243204593658},{"word":"do","start":209.745,"end":209.985,"confidence":0.9996562,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1854889690876007},{"word":"my","start":209.985,"end":210.145,"confidence":0.9953435,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1669222116470337},{"word":"thirty","start":210.145,"end":210.385,"confidence":0.9450631,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.1465311050415039},{"word":"five","start":210.385,"end":210.545,"confidence":0.9979007,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.16506743431091309},{"word":"hours","start":210.545,"end":210.785,"confidence":0.9961588,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.11550060659646988},{"word":"at","start":210.785,"end":210.94499,"confidence":0.99931085,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14352908730506897},{"word":"the","start":210.94499,"end":211.025,"confidence":0.9991611,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14470459520816803},{"word":"moment","start":211.025,"end":211.265,"confidence":0.9999567,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.1502496600151062},{"word":"because","start":211.265,"end":211.505,"confidence":0.8568297,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11533338576555252},{"word":"i've","start":211.505,"end":211.58499,"confidence":0.99957144,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12673282623291016},{"word":"got","start":211.58499,"end":211.825,"confidence":0.99947363,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.13743694126605988},{"word":"appointments","start":211.825,"end":212.325,"confidence":0.99533904,"punctuated_word":"appointments","sentiment":"neutral","sentiment_score":-0.1440475434064865},{"word":"left","start":212.385,"end":212.625,"confidence":0.96067464,"punctuated_word":"left,","sentiment":"neutral","sentiment_score":-0.12886738777160645},{"word":"right","start":212.625,"end":212.785,"confidence":0.9870553,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":-0.11162536591291428},{"word":"and","start":212.785,"end":212.94499,"confidence":0.9982262,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1214914470911026},{"word":"center","start":212.94499,"end":213.44499,"confidence":0.99251133,"punctuated_word":"center.","sentiment":"neutral","sentiment_score":-0.1307184398174286},{"word":"it's","start":215.025,"end":215.265,"confidence":0.69153595,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14763037860393524},{"word":"just","start":215.265,"end":215.765,"confidence":0.9511826,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17061060667037964},{"word":"like","start":216.305,"end":216.545,"confidence":0.70732516,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16297578811645508},{"word":"i'm","start":216.705,"end":216.94499,"confidence":0.7737076,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16581103205680847},{"word":"like","start":216.94499,"end":217.185,"confidence":0.90797514,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13483993709087372},{"word":"i","start":217.185,"end":217.345,"confidence":0.9668687,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16159392893314362},{"word":"can't","start":217.345,"end":217.665,"confidence":0.95554453,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.17309370636940002},{"word":"i","start":217.665,"end":217.92,"confidence":0.9182972,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14263156056404114},{"word":"can't","start":218.0,"end":218.24,"confidence":0.99955237,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.14220371842384338},{"word":"do","start":218.24,"end":218.32,"confidence":0.99795747,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13909383118152618},{"word":"my","start":218.32,"end":218.4,"confidence":0.99806565,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13200025260448456},{"word":"hours","start":218.4,"end":218.72,"confidence":0.988851,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.0968535542488098},{"word":"if","start":218.72,"end":218.88,"confidence":0.99782926,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18231558799743652},{"word":"i'm","start":218.88,"end":219.04,"confidence":0.99964553,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11538573354482652},{"word":"not","start":219.04,"end":219.2,"confidence":0.99916077,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.126345694065094},{"word":"working","start":219.2,"end":219.44,"confidence":0.9997093,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.11575578898191452},{"word":"from","start":219.44,"end":219.68,"confidence":0.99955136,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08700117468833923},{"word":"home","start":219.68,"end":219.84,"confidence":0.993822,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":-0.1362561732530594},{"word":"like","start":219.84,"end":220.0,"confidence":0.9888338,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.06843866407871246},{"word":"i","start":220.0,"end":220.08,"confidence":0.9890354,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05452382192015648},{"word":"could","start":220.08,"end":220.24,"confidence":0.97696596,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04426807165145874},{"word":"do","start":220.24,"end":220.4,"confidence":0.9986564,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05733750015497208},{"word":"it","start":220.4,"end":220.48,"confidence":0.9755897,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04211261123418808},{"word":"if","start":220.48,"end":220.56,"confidence":0.9949746,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05618361383676529},{"word":"i'm","start":220.56,"end":220.72,"confidence":0.90169066,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.039592355489730835},{"word":"working","start":220.72,"end":221.04,"confidence":0.9970324,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.025194060057401657},{"word":"from","start":221.04,"end":221.2,"confidence":0.9984946,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.014764249324798584},{"word":"home","start":221.2,"end":221.36,"confidence":0.92910707,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":-0.032246820628643036},{"word":"but","start":221.36,"end":221.59999,"confidence":0.9982906,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.028812963515520096},{"word":"because","start":221.59999,"end":221.76,"confidence":0.90265524,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02104344218969345},{"word":"you're","start":221.76,"end":221.92,"confidence":0.8905006,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.028359144926071167},{"word":"in","start":221.92,"end":222.08,"confidence":0.810467,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03870562836527824},{"word":"the","start":222.08,"end":222.16,"confidence":0.95022446,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04532838985323906},{"word":"office","start":222.16,"end":222.4,"confidence":0.99706525,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.04687023162841797},{"word":"three","start":222.4,"end":222.56,"confidence":0.81135994,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.04982329159975052},{"word":"days","start":222.56,"end":222.64,"confidence":0.8548058,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.03797052800655365},{"word":"a","start":222.64,"end":222.72,"confidence":0.90535957,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03807162865996361},{"word":"week","start":222.72,"end":222.88,"confidence":0.81869626,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.04810004681348801},{"word":"so","start":222.88,"end":223.12,"confidence":0.99860185,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.021368764340877533},{"word":"i've","start":223.12,"end":223.28,"confidence":0.9497403,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.029872525483369827},{"word":"decided","start":223.28,"end":223.52,"confidence":0.9374196,"punctuated_word":"decided","sentiment":"neutral","sentiment_score":-0.03400221839547157},{"word":"to","start":223.52,"end":223.68,"confidence":0.9979845,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03296919912099838},{"word":"reduce","start":223.68,"end":224.0,"confidence":0.99942845,"punctuated_word":"reduce","sentiment":"neutral","sentiment_score":-0.024279020726680756},{"word":"my","start":224.0,"end":224.16,"confidence":0.9983531,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0433841273188591},{"word":"hours","start":224.16,"end":224.48,"confidence":0.9875515,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.04287846386432648},{"word":"four","start":224.48,"end":224.72,"confidence":0.87242526,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.0336759090423584},{"word":"hours","start":224.72,"end":225.22,"confidence":0.6894498,"punctuated_word":"hours,","sentiment":"neutral","sentiment_score":-0.03759181499481201},{"word":"the","start":226.23999,"end":226.48,"confidence":0.71892905,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12631021440029144},{"word":"fortnight","start":226.48,"end":226.88,"confidence":0.9823742,"punctuated_word":"fortnight","sentiment":"neutral","sentiment_score":0.12394078820943832},{"word":"from","start":226.88,"end":227.2,"confidence":0.76000655,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1950276494026184},{"word":"seventy","start":227.2,"end":227.59999,"confidence":0.9981458,"punctuated_word":"seventy","sentiment":"neutral","sentiment_score":0.15745894610881803},{"word":"five","start":227.59999,"end":227.92,"confidence":0.9996113,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.13030672073364258},{"word":"to","start":227.92,"end":228.42,"confidence":0.9984086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11103293299674988},{"word":"seventy","start":228.64,"end":228.95999,"confidence":0.9975903,"punctuated_word":"seventy","sentiment":"neutral","sentiment_score":0.1464109867811203},{"word":"one","start":228.95999,"end":229.45999,"confidence":0.93429875,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.11374350637197496},{"word":"so","start":230.48,"end":230.72,"confidence":0.98958415,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2858659625053406},{"word":"that","start":230.72,"end":230.95999,"confidence":0.9997235,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.42095789313316345},{"word":"would","start":230.95999,"end":231.2,"confidence":0.9999106,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.3577626645565033},{"word":"actually","start":231.2,"end":231.59999,"confidence":0.9977143,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.3252447545528412},{"word":"be","start":231.59999,"end":231.84,"confidence":0.99931955,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2816825211048126},{"word":"really","start":231.84,"end":232.08,"confidence":0.99989104,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.36267900466918945},{"word":"good","start":232.08,"end":232.58,"confidence":0.9997757,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.30843254923820496},{"word":"if","start":233.405,"end":233.565,"confidence":0.991574,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20747831463813785},{"word":"i","start":233.565,"end":233.64499,"confidence":0.7096306,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1436816155910492},{"word":"i","start":233.805,"end":233.885,"confidence":0.99966955,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10471033304929732},{"word":"mean","start":233.885,"end":234.045,"confidence":0.99695504,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.14235906302928925},{"word":"i","start":234.045,"end":234.205,"confidence":0.999358,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1224227175116539},{"word":"know","start":234.205,"end":234.36499,"confidence":0.9998616,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.0931369885802269},{"word":"it's","start":234.36499,"end":234.605,"confidence":0.9971023,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06415322422981262},{"word":"only","start":234.605,"end":234.845,"confidence":0.8236952,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.04402680695056915},{"word":"like","start":235.00499,"end":235.165,"confidence":0.9830406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06818296015262604},{"word":"it's","start":235.165,"end":235.325,"confidence":0.99948484,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0705566257238388},{"word":"not","start":235.325,"end":235.565,"confidence":0.9978764,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0445699468255043},{"word":"a","start":235.565,"end":235.64499,"confidence":0.9986191,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01380590721964836},{"word":"lot","start":235.64499,"end":235.805,"confidence":0.999458,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.013427495956420898},{"word":"of","start":235.805,"end":235.885,"confidence":0.99750525,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028671927750110623},{"word":"money","start":235.885,"end":236.125,"confidence":0.8928289,"punctuated_word":"money,","sentiment":"neutral","sentiment_score":0.01300729438662529},{"word":"but","start":236.125,"end":236.245,"confidence":0.9996927,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.022475212812423703},{"word":"yeah","start":236.36499,"end":236.86499,"confidence":0.99831825,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.05605421960353851},{"word":"and","start":237.405,"end":237.565,"confidence":0.99507457,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05793316662311554},{"word":"i've","start":237.565,"end":237.72499,"confidence":0.95047903,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03474077582359314},{"word":"rehomed","start":237.72499,"end":238.205,"confidence":0.9479901,"punctuated_word":"rehomed","sentiment":"neutral","sentiment_score":0.04548396170139313},{"word":"the","start":238.205,"end":238.36499,"confidence":0.87495494,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021760836243629456},{"word":"cat","start":238.36499,"end":238.605,"confidence":0.74629986,"punctuated_word":"cat,","sentiment":"neutral","sentiment_score":0.019336577504873276},{"word":"so","start":238.605,"end":238.765,"confidence":0.9993988,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0798390656709671},{"word":"i","start":238.765,"end":238.845,"confidence":0.95042586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12378796935081482},{"word":"don't","start":238.845,"end":239.08499,"confidence":0.9859995,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.10696178674697876},{"word":"have","start":239.08499,"end":239.165,"confidence":0.97602797,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07045524567365646},{"word":"the","start":239.165,"end":239.405,"confidence":0.9909094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014127194881439207},{"word":"cat","start":239.405,"end":239.72499,"confidence":0.990426,"punctuated_word":"cat","sentiment":"neutral","sentiment_score":0.0943915992975235},{"word":"tossed","start":239.72499,"end":240.125,"confidence":0.5958712,"punctuated_word":"tossed,","sentiment":"neutral","sentiment_score":0.19860272109508512},{"word":"so","start":240.125,"end":240.28499,"confidence":0.8293315,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.29999977350234985},{"word":"that's","start":240.28499,"end":240.605,"confidence":0.99974096,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.3690890669822693},{"word":"good","start":240.605,"end":241.105,"confidence":0.999462,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.30077114701271057},{"word":"well","start":244.36499,"end":244.525,"confidence":0.606185,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.07812926173210144},{"word":"and","start":244.605,"end":245.105,"confidence":0.99941456,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07601279765367508},{"word":"and","start":245.7,"end":245.94,"confidence":0.9996542,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05067361891269684},{"word":"i","start":245.94,"end":246.1,"confidence":0.999238,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.049091726541519165},{"word":"got","start":246.1,"end":246.26,"confidence":0.84372896,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05218949541449547},{"word":"rid","start":246.26,"end":246.42,"confidence":0.9997876,"punctuated_word":"rid","sentiment":"neutral","sentiment_score":0.021521829068660736},{"word":"of","start":246.42,"end":246.5,"confidence":0.999233,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0245271697640419},{"word":"the","start":246.5,"end":246.66,"confidence":0.9985869,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0010237693786621094},{"word":"chicken","start":246.66,"end":247.14,"confidence":0.74538386,"punctuated_word":"chicken.","sentiment":"neutral","sentiment_score":0.007143743336200714},{"word":"so","start":247.14,"end":247.26001,"confidence":0.9980921,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04019349813461304},{"word":"yeah","start":247.38,"end":247.54001,"confidence":0.99745584,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03440661355853081},{"word":"so","start":247.54001,"end":247.66,"confidence":0.99854654,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03327111154794693},{"word":"yeah","start":247.78,"end":247.94,"confidence":0.9990672,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.018864616751670837},{"word":"if","start":247.94,"end":248.02,"confidence":0.83120507,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07269512116909027},{"word":"we","start":248.02,"end":248.18001,"confidence":0.99926084,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.040833212435245514},{"word":"can","start":248.18001,"end":248.34,"confidence":0.99916685,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04966094717383385},{"word":"put","start":248.34,"end":248.5,"confidence":0.9997371,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.09321649372577669},{"word":"that","start":248.5,"end":248.66,"confidence":0.9751585,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05302414670586586},{"word":"on","start":248.66,"end":248.82,"confidence":0.99641633,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07256422936916351},{"word":"a","start":248.82,"end":248.98,"confidence":0.5268284,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05592000484466553},{"word":"freeze","start":248.98,"end":249.3,"confidence":0.970565,"punctuated_word":"freeze","sentiment":"neutral","sentiment_score":-0.04424964264035225},{"word":"for","start":249.3,"end":249.62,"confidence":0.98830545,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06202816218137741},{"word":"maybe","start":249.62,"end":250.02,"confidence":0.9556619,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.07409748435020447},{"word":"six","start":250.02,"end":250.42,"confidence":0.9987919,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.044252559542655945},{"word":"months","start":250.42,"end":250.74,"confidence":0.7602075,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.04915730655193329},{"word":"and","start":250.74,"end":250.82,"confidence":0.9983986,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.017508752644062042},{"word":"then","start":250.82,"end":251.06,"confidence":0.999895,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.00881883129477501},{"word":"can","start":251.06,"end":251.22,"confidence":0.9869897,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.012181703001260756},{"word":"we","start":251.22,"end":251.38,"confidence":0.9997024,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.013587471097707748},{"word":"reassess","start":251.38,"end":251.78,"confidence":0.99906075,"punctuated_word":"reassess","sentiment":"neutral","sentiment_score":-0.02015780843794346},{"word":"it","start":251.78,"end":251.94,"confidence":0.9974721,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.016505632549524307},{"word":"and","start":251.94,"end":252.18001,"confidence":0.68730336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010034427046775818},{"word":"then","start":252.18001,"end":252.68001,"confidence":0.9544971,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.0027802307158708572},{"word":"like","start":252.74,"end":253.14,"confidence":0.9944704,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.013697154819965364},{"word":"continue","start":253.14,"end":253.62,"confidence":0.9697739,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.006922267377376556},{"word":"with","start":253.62,"end":253.7,"confidence":0.3652538,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.007789943367242813},{"word":"if","start":253.7,"end":253.78,"confidence":0.4713848,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0027119480073451996},{"word":"i","start":253.78,"end":253.94,"confidence":0.97964215,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009142963215708733},{"word":"need","start":253.94,"end":254.1,"confidence":0.98513675,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.005591975525021553},{"word":"to","start":254.1,"end":254.26,"confidence":0.6955111,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.0006363308057188988},{"word":"yeah","start":254.26,"end":254.5,"confidence":0.9887332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01397855393588543},{"word":"okay","start":254.5,"end":255.0,"confidence":0.9844488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05143493413925171},{"word":"yep","start":260.075,"end":260.575,"confidence":0.9605044,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008398344740271568},{"word":"yeah","start":268.475,"end":268.975,"confidence":0.8689815,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06148020178079605},{"word":"thank","start":269.11502,"end":269.435,"confidence":0.9966007,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13335970044136047},{"word":"you","start":269.435,"end":269.88,"confidence":0.9994542,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.008101154118776321},{"word":"that's","start":289.335,"end":289.57498,"confidence":0.9660117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.040310993790626526},{"word":"fine","start":289.57498,"end":290.07498,"confidence":0.997854,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.02096659317612648},{"word":"yep","start":293.655,"end":294.03,"confidence":0.99653953,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0558241605758667},{"word":"yes","start":299.47,"end":299.97,"confidence":0.9880487,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.021388521417975426},{"word":"yes","start":302.35,"end":302.85,"confidence":0.89508635,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.050144415348768234},{"word":"yep","start":331.5,"end":331.74,"confidence":0.8500514,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13465054333209991},{"word":"cool","start":331.74,"end":332.24,"confidence":0.9605131,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.3100186288356781},{"word":"yeah","start":335.5,"end":336.0,"confidence":0.9607512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22136005759239197},{"word":"yep","start":336.06,"end":336.56,"confidence":0.9569112,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.19569391012191772},{"word":"yep","start":338.435,"end":338.935,"confidence":0.924502,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.23532353341579437},{"word":"yeah","start":338.995,"end":339.315,"confidence":0.9961241,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09421160072088242},{"word":"i","start":339.315,"end":339.395,"confidence":0.99725646,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3623723983764648},{"word":"just","start":339.395,"end":339.63498,"confidence":0.96111083,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.37976324558258057},{"word":"got","start":339.63498,"end":339.79498,"confidence":0.82469714,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2967907190322876},{"word":"a","start":339.79498,"end":339.875,"confidence":0.9428502,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3205565810203552},{"word":"pay","start":339.875,"end":340.03497,"confidence":0.9618696,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.3404853045940399},{"word":"right","start":340.03497,"end":340.19498,"confidence":0.52933496,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":-0.2344353348016739},{"word":"but","start":340.19498,"end":340.435,"confidence":0.98076135,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.22233128547668457},{"word":"it's","start":340.435,"end":340.51498,"confidence":0.99623126,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4982713460922241},{"word":"not","start":340.51498,"end":340.75497,"confidence":0.999491,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4818028509616852},{"word":"covering","start":340.75497,"end":341.07498,"confidence":0.9977901,"punctuated_word":"covering","sentiment":"negative","sentiment_score":-0.4187137186527252},{"word":"the","start":341.07498,"end":341.235,"confidence":0.9995215,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4435350000858307},{"word":"rest","start":341.235,"end":341.35498,"confidence":0.9999385,"punctuated_word":"rest","sentiment":"negative","sentiment_score":-0.5189546942710876},{"word":"of","start":341.35498,"end":341.47498,"confidence":0.9995552,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.41528353095054626},{"word":"the","start":341.47498,"end":341.63498,"confidence":0.954667,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4116782248020172},{"word":"stuff","start":341.63498,"end":341.875,"confidence":0.9888243,"punctuated_word":"stuff","sentiment":"negative","sentiment_score":-0.40423181653022766},{"word":"that","start":341.875,"end":342.03497,"confidence":0.99703974,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3969230055809021},{"word":"i've","start":342.03497,"end":342.19498,"confidence":0.9992188,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.45743057131767273},{"word":"got","start":342.19498,"end":342.35498,"confidence":0.999468,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4631936252117157},{"word":"coming","start":342.35498,"end":342.595,"confidence":0.99124277,"punctuated_word":"coming","sentiment":"negative","sentiment_score":-0.44287556409835815},{"word":"out","start":342.595,"end":342.835,"confidence":0.9708829,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.389922559261322},{"word":"to","start":342.835,"end":342.995,"confidence":0.54240614,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3987163305282593},{"word":"try","start":342.995,"end":343.155,"confidence":0.74554783,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.17565205693244934},{"word":"oh","start":345.235,"end":345.395,"confidence":0.9133439,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.2835368812084198},{"word":"i","start":345.395,"end":345.47498,"confidence":0.88175297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2358209490776062},{"word":"just","start":345.47498,"end":345.715,"confidence":0.7947012,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1748236119747162},{"word":"gotta","start":345.715,"end":346.03497,"confidence":0.90402263,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.13970212638378143},{"word":"sort","start":346.03497,"end":346.275,"confidence":0.9774401,"punctuated_word":"sort","sentiment":"negative","sentiment_score":-0.40968623757362366},{"word":"my","start":346.275,"end":346.435,"confidence":0.98897725,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.45944109559059143},{"word":"shit","start":346.435,"end":346.675,"confidence":0.9959145,"punctuated_word":"shit","sentiment":"negative","sentiment_score":-0.4526776671409607},{"word":"out","start":346.675,"end":347.175,"confidence":0.996928,"punctuated_word":"out.","sentiment":"negative","sentiment_score":-0.3566386103630066},{"word":"i","start":347.47498,"end":347.63498,"confidence":0.9969414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13939547538757324},{"word":"just","start":347.63498,"end":347.875,"confidence":0.7417814,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09971587359905244},{"word":"gotta","start":347.875,"end":348.19498,"confidence":0.9343417,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.14824558794498444},{"word":"sort","start":348.19498,"end":348.435,"confidence":0.99532974,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.2717418968677521},{"word":"my","start":348.435,"end":348.595,"confidence":0.99530834,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.37502342462539673},{"word":"shit","start":348.595,"end":348.75497,"confidence":0.9998387,"punctuated_word":"shit","sentiment":"negative","sentiment_score":-0.4184193015098572},{"word":"out","start":348.75497,"end":349.25497,"confidence":0.9984653,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.30672433972358704},{"word":"i'm","start":349.555,"end":350.055,"confidence":0.7165972,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2357872724533081},{"word":"finally","start":350.65,"end":350.97,"confidence":0.99263036,"punctuated_word":"finally","sentiment":"neutral","sentiment_score":-0.18962831795215607},{"word":"gone","start":350.97,"end":351.21,"confidence":0.9782653,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.19802439212799072},{"word":"to","start":351.21,"end":351.44998,"confidence":0.9964348,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16494320333003998},{"word":"the","start":351.44998,"end":351.53,"confidence":0.9064296,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22784487903118136},{"word":"lawyer","start":351.53,"end":351.84998,"confidence":0.99950373,"punctuated_word":"lawyer","sentiment":"neutral","sentiment_score":-0.2160106599330902},{"word":"as","start":351.84998,"end":352.00998,"confidence":0.99813855,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09123502671718596},{"word":"well","start":352.00998,"end":352.33,"confidence":0.9512358,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.08733014762401581},{"word":"yeah","start":352.33,"end":352.56998,"confidence":0.9977247,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017639869824051857},{"word":"i've","start":352.56998,"end":352.65,"confidence":0.6602438,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02253210172057152},{"word":"finally","start":352.65,"end":352.88998,"confidence":0.98930293,"punctuated_word":"finally","sentiment":"neutral","sentiment_score":-0.02540218085050583},{"word":"gone","start":352.88998,"end":353.13,"confidence":0.98701894,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.015974799171090126},{"word":"to","start":353.13,"end":353.21,"confidence":0.9964353,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0030787400901317596},{"word":"the","start":353.21,"end":353.28998,"confidence":0.7465465,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004904080182313919},{"word":"lawyer","start":353.28998,"end":353.53,"confidence":0.9986563,"punctuated_word":"lawyer","sentiment":"neutral","sentiment_score":-0.007838614284992218},{"word":"as","start":353.53,"end":353.61,"confidence":0.98833114,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.013655627146363258},{"word":"well","start":353.61,"end":353.84998,"confidence":0.9994228,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.007029958069324493},{"word":"when","start":353.84998,"end":354.00998,"confidence":0.6230484,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0031784847378730774},{"word":"she's","start":354.00998,"end":354.33,"confidence":0.86641026,"punctuated_word":"she's,","sentiment":"neutral","sentiment_score":-0.009979208931326866},{"word":"like","start":354.33,"end":354.56998,"confidence":0.9971416,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.00958396028727293},{"word":"between","start":354.56998,"end":354.97,"confidence":0.9991616,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.0026492923498153687},{"word":"3","start":354.97,"end":355.21,"confidence":0.9991467,"punctuated_word":"3","sentiment":"neutral","sentiment_score":-0.0018160026520490649},{"word":"and","start":355.21,"end":355.37,"confidence":0.9926426,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015931323170661926},{"word":"$5","start":355.37,"end":355.84998,"confidence":0.9870018,"punctuated_word":"$5.","sentiment":"neutral","sentiment_score":-0.0059975553303956985},{"word":"can","start":355.84998,"end":356.00998,"confidence":0.99667513,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003641583025455475},{"word":"you","start":356.00998,"end":356.16998,"confidence":0.9974656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0025752708315849304},{"word":"put","start":356.16998,"end":356.33,"confidence":0.9995542,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.004639362916350365},{"word":"$5","start":356.33,"end":356.81,"confidence":0.99893546,"punctuated_word":"$5","sentiment":"neutral","sentiment_score":0.0023341625928878784},{"word":"as","start":356.81,"end":356.89,"confidence":0.9774237,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.001136716455221176},{"word":"a","start":356.89,"end":356.97,"confidence":0.83430356,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007765753194689751},{"word":"retainer","start":356.97,"end":357.37,"confidence":0.999611,"punctuated_word":"retainer","sentiment":"neutral","sentiment_score":-0.01546607818454504},{"word":"in","start":357.37,"end":357.53,"confidence":0.94495195,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.009522695094347},{"word":"our","start":357.53,"end":357.61,"confidence":0.5485807,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02125520259141922},{"word":"account","start":357.61,"end":357.84998,"confidence":0.99092597,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.025279004126787186},{"word":"i'm","start":357.84998,"end":358.00998,"confidence":0.9792721,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01955832540988922},{"word":"like","start":358.00998,"end":358.16998,"confidence":0.86028826,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.018472945317626},{"word":"how","start":358.16998,"end":358.33,"confidence":0.99245983,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.008293550461530685},{"word":"about","start":358.33,"end":358.56998,"confidence":0.9879985,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.012116895988583565},{"word":"15","start":358.56998,"end":359.05,"confidence":0.9948139,"punctuated_word":"15","sentiment":"neutral","sentiment_score":-0.007634374313056469},{"word":"100","start":359.05,"end":359.55,"confidence":0.8799242,"punctuated_word":"100?","sentiment":"neutral","sentiment_score":-0.01910853572189808},{"word":"which","start":362.16998,"end":362.66998,"confidence":0.98617655,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.003193533979356289},{"word":"i","start":363.72498,"end":363.88498,"confidence":0.9982224,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003625363111495972},{"word":"put","start":363.88498,"end":364.205,"confidence":0.9926086,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.006608228199183941},{"word":"$2","start":364.205,"end":364.925,"confidence":0.9987426,"punctuated_word":"$2","sentiment":"neutral","sentiment_score":-0.01051204465329647},{"word":"in","start":364.925,"end":365.16498,"confidence":0.9997582,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012440919876098633},{"word":"my","start":365.16498,"end":365.32498,"confidence":0.99973625,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.015730183571577072},{"word":"mom's","start":365.32498,"end":365.72498,"confidence":0.98561966,"punctuated_word":"mom's","sentiment":"neutral","sentiment_score":-0.01646166667342186},{"word":"account","start":365.72498,"end":366.205,"confidence":0.9992483,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.043402086943387985},{"word":"so","start":366.205,"end":366.365,"confidence":0.96885496,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.027278702706098557},{"word":"that","start":366.365,"end":366.525,"confidence":0.9987085,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.028562741354107857},{"word":"i","start":366.525,"end":366.685,"confidence":0.9990478,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04419311136007309},{"word":"didn't","start":366.685,"end":367.00497,"confidence":0.99913913,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.05038541555404663},{"word":"touch","start":367.00497,"end":367.245,"confidence":0.99921143,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.06400628387928009},{"word":"it","start":367.245,"end":367.565,"confidence":0.99903786,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0812961533665657},{"word":"so","start":367.565,"end":367.805,"confidence":0.8464962,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09276936948299408},{"word":"that","start":367.805,"end":368.04498,"confidence":0.99942636,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08149702101945877},{"word":"i","start":368.04498,"end":368.28497,"confidence":0.99955887,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0630250871181488},{"word":"could","start":368.28497,"end":368.40497,"confidence":0.999845,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.07303711026906967},{"word":"if","start":368.525,"end":368.76498,"confidence":0.99810684,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07178308069705963},{"word":"something","start":368.76498,"end":369.00497,"confidence":0.99038845,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.10269541293382645},{"word":"happened","start":369.00497,"end":369.245,"confidence":0.8886914,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.09176815301179886},{"word":"with","start":369.245,"end":369.405,"confidence":0.94422925,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09469634294509888},{"word":"my","start":369.405,"end":369.565,"confidence":0.9994566,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08895913511514664},{"word":"car","start":369.565,"end":369.965,"confidence":0.9971355,"punctuated_word":"car,","sentiment":"neutral","sentiment_score":-0.07002075016498566},{"word":"i've","start":369.965,"end":370.125,"confidence":0.99882215,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.05923280119895935},{"word":"got","start":370.125,"end":370.365,"confidence":0.9988745,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07814852893352509},{"word":"a","start":370.365,"end":370.44498,"confidence":0.5656152,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06036361679434776},{"word":"$2,000","start":370.44498,"end":371.32498,"confidence":0.99556124,"punctuated_word":"$2,000","sentiment":"neutral","sentiment_score":-0.07126396894454956},{"word":"because","start":371.32498,"end":371.565,"confidence":0.7936918,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06623934209346771},{"word":"i","start":371.565,"end":371.72498,"confidence":0.9893519,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09775274991989136},{"word":"upped","start":371.72498,"end":372.04498,"confidence":0.7133356,"punctuated_word":"upped","sentiment":"neutral","sentiment_score":-0.10196729749441148},{"word":"the","start":372.04498,"end":372.365,"confidence":0.9073409,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12514740228652954},{"word":"the","start":372.365,"end":372.865,"confidence":0.9967579,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12759952247142792},{"word":"you","start":373.565,"end":373.72498,"confidence":0.99729985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1471666544675827},{"word":"know","start":373.72498,"end":373.965,"confidence":0.9530098,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.14851659536361694},{"word":"like","start":373.965,"end":374.125,"confidence":0.97929335,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11433721333742142},{"word":"if","start":374.125,"end":374.28497,"confidence":0.99155265,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10130929946899414},{"word":"i","start":374.28497,"end":374.365,"confidence":0.98520756,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09241250902414322},{"word":"wanted","start":374.365,"end":374.685,"confidence":0.9131013,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.1054343432188034},{"word":"a","start":374.685,"end":374.845,"confidence":0.5474924,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11053165048360825},{"word":"claim","start":374.845,"end":375.32498,"confidence":0.97182584,"punctuated_word":"claim,","sentiment":"neutral","sentiment_score":-0.11916929483413696},{"word":"like","start":375.32498,"end":375.565,"confidence":0.9628937,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13487771153450012},{"word":"if","start":375.565,"end":375.645,"confidence":0.99937683,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1015671119093895},{"word":"something","start":375.645,"end":376.04498,"confidence":0.99987125,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.08853024989366531},{"word":"happened","start":376.04498,"end":376.54498,"confidence":0.9834379,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.0932195410132408},{"word":"so","start":376.685,"end":376.77,"confidence":0.6712061,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08228425681591034},{"word":"i","start":376.77,"end":376.93,"confidence":0.9671449,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07954348623752594},{"word":"was","start":376.93,"end":377.09,"confidence":0.9661949,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06529506295919418},{"word":"like","start":377.09,"end":377.16998,"confidence":0.9698828,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08688849955797195},{"word":"mom","start":377.16998,"end":377.41,"confidence":0.7833524,"punctuated_word":"mom,","sentiment":"neutral","sentiment_score":-0.11984843760728836},{"word":"that","start":377.41,"end":377.49,"confidence":0.98462635,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11762042343616486},{"word":"way","start":377.49,"end":377.72998,"confidence":0.7983454,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":-0.15362195670604706},{"word":"that's","start":377.72998,"end":377.88998,"confidence":0.97390795,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.14071524143218994},{"word":"there","start":377.88998,"end":378.21,"confidence":0.98388195,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.16123957931995392},{"word":"for","start":378.21,"end":378.44998,"confidence":0.9986864,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14741121232509613},{"word":"insurance","start":378.44998,"end":378.77,"confidence":0.9992993,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.14951398968696594},{"word":"purposes","start":378.77,"end":379.16998,"confidence":0.99872273,"punctuated_word":"purposes","sentiment":"neutral","sentiment_score":-0.1355811208486557},{"word":"for","start":379.16998,"end":379.33,"confidence":0.60757774,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11151912808418274},{"word":"house","start":379.33,"end":379.56998,"confidence":0.3901304,"punctuated_word":"house","sentiment":"neutral","sentiment_score":-0.09230490028858183},{"word":"or","start":379.56998,"end":379.65,"confidence":0.84764564,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12969882786273956},{"word":"the","start":379.65,"end":379.81,"confidence":0.99154013,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1233147233724594},{"word":"car","start":379.81,"end":379.97,"confidence":0.97517276,"punctuated_word":"car.","sentiment":"neutral","sentiment_score":-0.11829791963100432},{"word":"like","start":379.97,"end":380.21,"confidence":0.99863994,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.1938025951385498},{"word":"if","start":380.21,"end":380.28998,"confidence":0.9995541,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18897703289985657},{"word":"something","start":380.28998,"end":380.69,"confidence":0.9998791,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.18336957693099976},{"word":"happens","start":380.69,"end":381.00998,"confidence":0.9029858,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":-0.23233969509601593},{"word":"now","start":381.00998,"end":381.25,"confidence":0.9950654,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.2908106744289398},{"word":"i've","start":381.25,"end":381.33,"confidence":0.95606834,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.27678149938583374},{"word":"had","start":381.33,"end":381.65,"confidence":0.85496503,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2739594876766205},{"word":"to","start":381.65,"end":381.72998,"confidence":0.9977696,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2371898740530014},{"word":"use","start":381.72998,"end":381.88998,"confidence":0.9967218,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.2498372793197632},{"word":"that","start":381.88998,"end":382.12997,"confidence":0.92355996,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2862473428249359},{"word":"so","start":382.12997,"end":382.37,"confidence":0.9892107,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2718088626861572},{"word":"i'm","start":382.37,"end":382.53,"confidence":0.9794738,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.32133734226226807},{"word":"like","start":382.53,"end":382.77,"confidence":0.87820053,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2526381015777588},{"word":"fuck","start":382.77,"end":383.09,"confidence":0.66635,"punctuated_word":"fuck.","sentiment":"negative","sentiment_score":-0.6224527359008789},{"word":"and","start":383.09,"end":383.59,"confidence":0.6858134,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.39017295837402344},{"word":"i","start":383.97,"end":384.21,"confidence":0.99751735,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.305156409740448},{"word":"did","start":384.21,"end":384.37,"confidence":0.9963225,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.2535926103591919},{"word":"draw","start":384.37,"end":384.87,"confidence":0.9989077,"punctuated_word":"draw","sentiment":"negative","sentiment_score":-0.3907380700111389},{"word":"$10","start":385.16998,"end":385.72998,"confidence":0.99845445,"punctuated_word":"$10","sentiment":"neutral","sentiment_score":-0.31693875789642334},{"word":"out","start":385.72998,"end":385.88998,"confidence":0.9997397,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.36185070872306824},{"word":"of","start":385.88998,"end":385.97,"confidence":0.9980013,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3508439362049103},{"word":"my","start":385.97,"end":386.12997,"confidence":0.99874926,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3828608989715576},{"word":"home","start":386.12997,"end":386.28998,"confidence":0.99886477,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.3142528831958771},{"word":"and","start":386.28998,"end":386.44998,"confidence":0.618234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.31872817873954773},{"word":"let","start":386.44998,"end":386.69,"confidence":0.73976016,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.37464621663093567},{"word":"them","start":386.69,"end":386.84998,"confidence":0.7495775,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.34609657526016235},{"word":"pay","start":386.84998,"end":387.09,"confidence":0.9156223,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.32313311100006104},{"word":"bills","start":387.09,"end":387.56998,"confidence":0.9973024,"punctuated_word":"bills","sentiment":"neutral","sentiment_score":-0.3253719210624695},{"word":"and","start":387.56998,"end":388.06998,"confidence":0.9751672,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3967411816120148},{"word":"shit","start":388.93,"end":389.43,"confidence":0.9830586,"punctuated_word":"shit.","sentiment":"negative","sentiment_score":-0.36936864256858826},{"word":"yeah","start":390.665,"end":391.165,"confidence":0.9983947,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11342259496450424},{"word":"i'm","start":391.865,"end":392.105,"confidence":0.9878666,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1425594985485077},{"word":"like","start":392.105,"end":392.605,"confidence":0.9299334,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09287776798009872},{"word":"it's","start":393.865,"end":394.185,"confidence":0.7759975,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28596022725105286},{"word":"a","start":394.185,"end":394.345,"confidence":0.9767025,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2913779616355896},{"word":"daisy","start":394.345,"end":394.745,"confidence":0.7256078,"punctuated_word":"daisy.","sentiment":"neutral","sentiment_score":-0.30503660440444946},{"word":"i've","start":394.745,"end":394.985,"confidence":0.9874921,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.3300618827342987},{"word":"overspent","start":394.985,"end":395.485,"confidence":0.9013343,"punctuated_word":"overspent","sentiment":"neutral","sentiment_score":-0.31802451610565186},{"word":"yet","start":395.625,"end":395.865,"confidence":0.8600314,"punctuated_word":"yet","sentiment":"negative","sentiment_score":-0.37882059812545776},{"word":"again","start":395.865,"end":396.185,"confidence":0.9492119,"punctuated_word":"again","sentiment":"negative","sentiment_score":-0.35611557960510254},{"word":"thinking","start":396.185,"end":396.505,"confidence":0.695735,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.2909693419933319},{"word":"i","start":396.505,"end":396.745,"confidence":0.98262954,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2798694372177124},{"word":"had","start":396.745,"end":396.985,"confidence":0.9631944,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.25310903787612915},{"word":"some","start":396.985,"end":397.225,"confidence":0.9814886,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.23669397830963135},{"word":"extra","start":397.225,"end":397.625,"confidence":0.9874987,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.2514159083366394},{"word":"money","start":397.625,"end":397.865,"confidence":0.91469586,"punctuated_word":"money,","sentiment":"neutral","sentiment_score":-0.21495002508163452},{"word":"but","start":397.865,"end":398.025,"confidence":0.8412504,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.21483173966407776},{"word":"anyway","start":398.025,"end":398.505,"confidence":0.9831005,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.25093674659729004},{"word":"i","start":398.505,"end":398.585,"confidence":0.7460011,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2686234712600708},{"word":"don't","start":398.585,"end":399.085,"confidence":0.97689754,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.23370680212974548},{"word":"yeah","start":415.99,"end":416.49,"confidence":0.9382424,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022350560873746872},{"word":"that's","start":416.71,"end":417.165,"confidence":0.7495048,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05110051482915878},{"word":"field","start":418.685,"end":419.185,"confidence":0.70690966,"punctuated_word":"Field.","sentiment":"neutral","sentiment_score":0.055458106100559235},{"word":"cool","start":421.965,"end":422.465,"confidence":0.9945234,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.220016285777092},{"word":"thank","start":423.64502,"end":424.045,"confidence":0.99669325,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6766083240509033},{"word":"you","start":424.045,"end":424.545,"confidence":0.9998847,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4526445865631103},{"word":"yep","start":431.64502,"end":432.045,"confidence":0.93918085,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.22780399024486545},{"word":"perfect","start":432.045,"end":432.54,"confidence":0.9981077,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.37347930669784546},{"word":"and","start":439.5,"end":439.74002,"confidence":0.9794515,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07781656831502914},{"word":"then","start":439.74002,"end":440.22,"confidence":0.9995547,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12464817613363266},{"word":"reinstate","start":440.22,"end":440.72,"confidence":0.9572697,"punctuated_word":"reinstate.","sentiment":"neutral","sentiment_score":0.09320789575576782},{"word":"yeah","start":441.9,"end":442.4,"confidence":0.98465806,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06817618012428284},{"word":"if","start":443.58002,"end":443.74002,"confidence":0.9763591,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0782315582036972},{"word":"you","start":443.74002,"end":444.14,"confidence":0.92306215,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045303162187337875},{"word":"if","start":444.14,"end":444.38,"confidence":0.91095656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.054485514760017395},{"word":"you","start":444.38,"end":444.54,"confidence":0.9995771,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04897519946098328},{"word":"don't","start":444.54,"end":444.86002,"confidence":0.9998312,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.022791318595409393},{"word":"need","start":444.86002,"end":445.02002,"confidence":0.9998585,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.005376085638999939},{"word":"it","start":445.02002,"end":445.52002,"confidence":0.81282336,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.011576462537050247},{"word":"if","start":445.66,"end":445.82,"confidence":0.6563896,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019027648493647575},{"word":"you","start":445.82,"end":445.9,"confidence":0.99900275,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00885595753788948},{"word":"can't","start":445.9,"end":446.22,"confidence":0.9995985,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":0.010429191403090954},{"word":"do","start":446.22,"end":446.46002,"confidence":0.99624866,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008397381752729416},{"word":"docusign","start":446.46002,"end":446.96002,"confidence":0.9969468,"punctuated_word":"DocuSign,","sentiment":"neutral","sentiment_score":0.03865357488393784},{"word":"i","start":447.1,"end":447.18,"confidence":0.9979225,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07803352922201157},{"word":"can","start":447.18,"end":447.26,"confidence":0.99898607,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06263696402311325},{"word":"print","start":447.26,"end":447.5,"confidence":0.99848866,"punctuated_word":"print","sentiment":"neutral","sentiment_score":0.03696160763502121},{"word":"it","start":447.5,"end":447.58002,"confidence":0.9891488,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.058200474828481674},{"word":"while","start":447.58002,"end":447.74002,"confidence":0.9934064,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.018661528825759888},{"word":"i'm","start":447.74002,"end":447.9,"confidence":0.98950315,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.046144794672727585},{"word":"at","start":447.9,"end":447.98,"confidence":0.99057955,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01904887706041336},{"word":"work","start":447.98,"end":448.155,"confidence":0.79881305,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.03419569134712219},{"word":"today","start":448.155,"end":448.395,"confidence":0.99677736,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.053152550011873245},{"word":"or","start":448.395,"end":448.555,"confidence":0.9991381,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04791392758488655},{"word":"tomorrow","start":448.555,"end":449.055,"confidence":0.98008037,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.04518100246787071},{"word":"so","start":449.115,"end":449.355,"confidence":0.99670726,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05669943243265152},{"word":"just","start":449.355,"end":449.595,"confidence":0.6083815,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.048908527940511703},{"word":"make","start":449.595,"end":449.755,"confidence":0.99175406,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.05470139160752296},{"word":"sure","start":449.755,"end":449.915,"confidence":0.9997719,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.06933331489562988},{"word":"my","start":449.915,"end":450.075,"confidence":0.9982181,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0619870088994503},{"word":"work","start":450.075,"end":450.315,"confidence":0.99083054,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.07877977937459946},{"word":"email's","start":450.315,"end":450.815,"confidence":0.77476513,"punctuated_word":"email's","sentiment":"neutral","sentiment_score":0.07830110192298889},{"word":"included","start":450.955,"end":451.435,"confidence":0.88215065,"punctuated_word":"included,","sentiment":"neutral","sentiment_score":0.10514948517084122},{"word":"and","start":451.435,"end":451.595,"confidence":0.9976801,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08476515859365463},{"word":"i'll","start":451.595,"end":451.675,"confidence":0.9958483,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09834961593151093},{"word":"print","start":451.675,"end":451.995,"confidence":0.99814856,"punctuated_word":"print","sentiment":"neutral","sentiment_score":0.08990254998207092},{"word":"it","start":451.995,"end":452.075,"confidence":0.7957722,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0897301584482193},{"word":"it's","start":452.075,"end":452.235,"confidence":0.70112765,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2370299994945526},{"word":"fine","start":452.235,"end":452.475,"confidence":0.8749852,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.17225918173789978},{"word":"so","start":452.475,"end":452.635,"confidence":0.9916238,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13415908813476562},{"word":"no","start":452.635,"end":452.795,"confidence":0.97665715,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.12719082832336426},{"word":"stress","start":452.795,"end":453.295,"confidence":0.9974079,"punctuated_word":"stress.","sentiment":"neutral","sentiment_score":0.17692247033119202},{"word":"yeah","start":460.235,"end":460.735,"confidence":0.9932191,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027299437671899796},{"word":"great","start":460.79498,"end":461.29498,"confidence":0.93956524,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.32674551010131836},{"word":"okay","start":463.84998,"end":464.34998,"confidence":0.95237696,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07809490710496902},{"word":"yeah","start":473.05,"end":473.3,"confidence":0.95426077,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008621018379926682},{"word":"yeah","start":473.3,"end":473.8,"confidence":0.94054973,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027196895331144333},{"word":"the","start":475.73502,"end":475.975,"confidence":0.9935514,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.030444849282503128},{"word":"premiums","start":475.975,"end":476.295,"confidence":0.79348105,"punctuated_word":"premiums","sentiment":"neutral","sentiment_score":0.03307686746120453},{"word":"then","start":476.295,"end":476.535,"confidence":0.9048083,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0551743246614933},{"word":"just","start":476.535,"end":476.61502,"confidence":0.99021286,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05375359579920769},{"word":"go","start":476.61502,"end":476.855,"confidence":0.9788123,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07125095278024673},{"word":"back","start":476.855,"end":477.015,"confidence":0.99899596,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0474773645401001},{"word":"to","start":477.015,"end":477.095,"confidence":0.9985385,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07245556265115738},{"word":"normal","start":477.095,"end":477.415,"confidence":0.87708724,"punctuated_word":"normal,","sentiment":"neutral","sentiment_score":0.09139426052570344},{"word":"like","start":477.415,"end":477.575,"confidence":0.9542091,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07268646359443665},{"word":"once","start":477.575,"end":477.815,"confidence":0.94013315,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.0699656754732132},{"word":"it's","start":477.815,"end":477.975,"confidence":0.95832765,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06931494921445847},{"word":"ringing","start":477.975,"end":478.375,"confidence":0.51403314,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":0.059876348823308945},{"word":"active","start":478.375,"end":478.77502,"confidence":0.75917256,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.05454809591174126},{"word":"is","start":478.77502,"end":478.855,"confidence":0.7812034,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05600350350141525},{"word":"that","start":478.855,"end":479.355,"confidence":0.9974976,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07179121673107147},{"word":"cool","start":480.135,"end":480.45502,"confidence":0.9424034,"punctuated_word":"cool.","sentiment":"neutral","sentiment_score":0.2691686153411865},{"word":"yep","start":480.45502,"end":480.695,"confidence":0.899386,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0689423605799675},{"word":"that's","start":480.695,"end":480.935,"confidence":0.9985352,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1055491864681244},{"word":"fine","start":480.935,"end":481.17502,"confidence":0.9593398,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.09427906572818756},{"word":"then","start":481.17502,"end":481.67502,"confidence":0.97939837,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.07937652617692947},{"word":"yep","start":487.095,"end":487.575,"confidence":0.76885176,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04481114447116852},{"word":"i","start":487.575,"end":487.73502,"confidence":0.93074054,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02392764762043953},{"word":"think","start":487.73502,"end":488.05502,"confidence":0.999833,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.021838204935193065},{"word":"so","start":488.05502,"end":488.375,"confidence":0.99817836,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.012644452042877674},{"word":"yeah","start":488.375,"end":488.7,"confidence":0.98472834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014638199470937252},{"word":"yep","start":489.98,"end":490.48,"confidence":0.9619849,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.023424632847309113},{"word":"yep","start":491.5,"end":492.0,"confidence":0.9968085,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05739619582891464},{"word":"yes","start":504.835,"end":505.155,"confidence":0.7448622,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16903892159461975},{"word":"cool","start":505.155,"end":505.655,"confidence":0.97983825,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.3817059099674225},{"word":"no","start":526.95,"end":527.19,"confidence":0.9486723,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.09843802452087402},{"word":"that's","start":527.19,"end":527.51,"confidence":0.95878536,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.27221694588661194},{"word":"a","start":527.51,"end":527.67,"confidence":0.9853924,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5349275469779968},{"word":"good","start":527.67,"end":527.83,"confidence":0.9992611,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6151505708694458},{"word":"that","start":527.91,"end":528.07,"confidence":0.998408,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6168500185012817},{"word":"was","start":528.07,"end":528.23,"confidence":0.9986659,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.5111863017082214},{"word":"a","start":528.23,"end":528.31,"confidence":0.9985821,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5553622841835022},{"word":"good","start":528.31,"end":528.47,"confidence":0.9999062,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5613150596618652},{"word":"idea","start":528.47,"end":528.87,"confidence":0.9994211,"punctuated_word":"idea.","sentiment":"positive","sentiment_score":0.4059843420982361},{"word":"thank","start":528.87,"end":529.11,"confidence":0.99685514,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6546481251716614},{"word":"you","start":529.11,"end":529.35,"confidence":0.9997789,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7034894824028015},{"word":"so","start":529.35,"end":529.58997,"confidence":0.99673426,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6815410256385803},{"word":"much","start":529.58997,"end":530.07,"confidence":0.9997202,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5968630313873291},{"word":"yep","start":530.07,"end":530.57,"confidence":0.8712184,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.27456778287887573},{"word":"yep","start":531.27,"end":531.77,"confidence":0.77346206,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.255126416683197},{"word":"mhmm","start":546.675,"end":546.835,"confidence":0.88906705,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06078719720244408},{"word":"mhmm","start":546.835,"end":547.315,"confidence":0.91689813,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05882808938622475},{"word":"mhmm","start":547.315,"end":547.815,"confidence":0.9406787,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12766164541244507},{"word":"yeah","start":564.025,"end":564.525,"confidence":0.8679944,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10685495287179948},{"word":"i","start":565.465,"end":565.965,"confidence":0.969722,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15266533195972443},{"word":"yeah","start":570.505,"end":570.825,"confidence":0.98738635,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0689191222190857},{"word":"i","start":570.825,"end":570.905,"confidence":0.985227,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0500878244638443},{"word":"did","start":570.905,"end":571.405,"confidence":0.97680956,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.04758535325527191},{"word":"i","start":571.545,"end":571.625,"confidence":0.8471991,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05608198419213295},{"word":"did","start":571.625,"end":571.945,"confidence":0.9996389,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.05530748516321182},{"word":"my","start":571.945,"end":572.345,"confidence":0.99908376,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05874952673912048},{"word":"claim","start":572.345,"end":572.845,"confidence":0.99319106,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.07294310629367828},{"word":"for","start":573.145,"end":573.645,"confidence":0.9993125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053968556225299835},{"word":"fpt","start":573.945,"end":574.445,"confidence":0.50491613,"punctuated_word":"FPT,","sentiment":"neutral","sentiment_score":0.041104864329099655},{"word":"but","start":574.585,"end":575.065,"confidence":0.9967854,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.032643601298332214},{"word":"somehow","start":575.065,"end":575.465,"confidence":0.9465762,"punctuated_word":"somehow","sentiment":"neutral","sentiment_score":0.01560298353433609},{"word":"it","start":575.465,"end":575.545,"confidence":0.63966626,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.023848704993724823},{"word":"come","start":575.545,"end":575.705,"confidence":0.95468867,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.031323932111263275},{"word":"out","start":575.705,"end":575.865,"confidence":0.9961265,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02360822632908821},{"word":"with","start":575.865,"end":576.105,"confidence":0.9787573,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03218245878815651},{"word":"the","start":576.105,"end":576.265,"confidence":0.6307389,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18428294360637665},{"word":"120","start":576.265,"end":577.065,"confidence":0.98267525,"punctuated_word":"120","sentiment":"neutral","sentiment_score":-0.22382400929927823},{"word":"k","start":577.065,"end":577.305,"confidence":0.9508605,"punctuated_word":"k,","sentiment":"neutral","sentiment_score":-0.20671263337135315},{"word":"which","start":577.305,"end":577.465,"confidence":0.99989295,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.29238107800483704},{"word":"is","start":577.465,"end":577.77,"confidence":0.99981624,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.23963287472724917},{"word":"$2","start":577.85004,"end":578.25,"confidence":0.9942702,"punctuated_word":"$2","sentiment":"neutral","sentiment_score":-0.17580534517765045},{"word":"over","start":578.25,"end":578.57,"confidence":0.9978725,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.18828438222408295},{"word":"the","start":578.57,"end":578.73004,"confidence":0.99546105,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22748637199401855},{"word":"limit","start":578.73004,"end":579.05005,"confidence":0.7658454,"punctuated_word":"limit.","sentiment":"neutral","sentiment_score":-0.16391928493976593},{"word":"so","start":579.05005,"end":579.29004,"confidence":0.9989666,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.3077426552772522},{"word":"i","start":579.29004,"end":579.37,"confidence":0.9986461,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47620612382888794},{"word":"don't","start":579.37,"end":579.61005,"confidence":0.9999075,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4374631643295288},{"word":"get","start":579.61005,"end":579.77,"confidence":0.99984455,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.37695562839508057},{"word":"anything","start":579.77,"end":580.09,"confidence":0.87414324,"punctuated_word":"anything.","sentiment":"negative","sentiment_score":-0.3722379207611084},{"word":"but","start":580.09,"end":580.33,"confidence":0.90256447,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.02886124514043331},{"word":"hopefully","start":580.33,"end":580.83,"confidence":0.99559546,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":-0.03487684577703476},{"word":"when","start":580.97003,"end":581.21,"confidence":0.9992854,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.004730284214019775},{"word":"i","start":581.21,"end":581.29004,"confidence":0.99987614,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012082327157258987},{"word":"get","start":581.29004,"end":581.53,"confidence":0.99983084,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0161854550242424},{"word":"my","start":581.53,"end":582.03,"confidence":0.98445916,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.005173299461603165},{"word":"hopefully","start":582.33,"end":582.57,"confidence":0.96870315,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.012299222871661186},{"word":"when","start":582.57,"end":582.73004,"confidence":0.998577,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.023078307509422306},{"word":"i","start":582.73004,"end":582.89,"confidence":0.99893075,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014838021248579024},{"word":"do","start":582.89,"end":583.05005,"confidence":0.9102329,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01029760017991066},{"word":"my","start":583.05005,"end":583.13,"confidence":0.99722433,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.010606322437524796},{"word":"tax","start":583.13,"end":583.45,"confidence":0.8251611,"punctuated_word":"tax,","sentiment":"neutral","sentiment_score":-0.09446623176336288},{"word":"i","start":583.45,"end":583.61005,"confidence":0.41394514,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15443210303783417},{"word":"will","start":583.61005,"end":583.85004,"confidence":0.7815158,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12045373022556304},{"word":"back","start":583.85004,"end":584.25,"confidence":0.9553934,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10900326818227768},{"word":"i'll","start":584.49,"end":584.65,"confidence":0.88501316,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.17761999368667605},{"word":"backtrack","start":584.65,"end":585.13,"confidence":0.9890194,"punctuated_word":"backtrack","sentiment":"neutral","sentiment_score":-0.13265901803970337},{"word":"through","start":585.13,"end":585.29004,"confidence":0.9923826,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.19565552473068237},{"word":"that","start":585.29004,"end":585.53,"confidence":0.960542,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.17579655349254608},{"word":"i","start":585.53,"end":585.61005,"confidence":0.9997249,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19460146129131317},{"word":"don't","start":585.61005,"end":585.85004,"confidence":0.99967766,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16795381903648376},{"word":"know","start":585.85004,"end":586.35004,"confidence":0.9976045,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.11867793649435043},{"word":"and","start":586.41003,"end":586.65,"confidence":0.99946743,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.004110269248485565},{"word":"then","start":586.65,"end":587.15,"confidence":0.99987805,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.015528060495853424},{"word":"because","start":587.85004,"end":588.09,"confidence":0.99807656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.018970659002661705},{"word":"it's","start":588.09,"end":588.33,"confidence":0.99861616,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03917499631643295},{"word":"recorded","start":588.33,"end":588.81,"confidence":0.7348607,"punctuated_word":"recorded,","sentiment":"neutral","sentiment_score":0.03809864819049835},{"word":"and","start":588.81,"end":588.97003,"confidence":0.9997558,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036346301436424255},{"word":"then","start":588.97003,"end":589.13,"confidence":0.9997787,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04576528072357178},{"word":"my","start":589.13,"end":589.29004,"confidence":0.99360496,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03811255842447281},{"word":"tax","start":589.29004,"end":589.53,"confidence":0.9953076,"punctuated_word":"tax","sentiment":"neutral","sentiment_score":0.03885018825531006},{"word":"will","start":589.53,"end":589.69,"confidence":0.990756,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06816113740205765},{"word":"go","start":589.69,"end":589.85004,"confidence":0.9957989,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.07818976044654846},{"word":"through","start":589.85004,"end":590.09,"confidence":0.70948523,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.04011161997914314},{"word":"and","start":590.09,"end":590.25,"confidence":0.98999035,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04160150513052941},{"word":"then","start":590.25,"end":590.33,"confidence":0.88367605,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.033039189875125885},{"word":"hopefully","start":590.33,"end":590.73004,"confidence":0.9995091,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.06859366595745087},{"word":"they'll","start":590.73004,"end":591.195,"confidence":0.99657106,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.056875549256801605},{"word":"sort","start":591.275,"end":591.435,"confidence":0.9725786,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.012444637715816498},{"word":"that","start":591.435,"end":591.59503,"confidence":0.99703693,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0351845845580101},{"word":"out","start":591.59503,"end":591.675,"confidence":0.9996946,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03915402293205261},{"word":"and","start":591.675,"end":591.995,"confidence":0.8648934,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009844843298196793},{"word":"maybe","start":591.995,"end":592.315,"confidence":0.98890746,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.00035281479358673096},{"word":"pay","start":592.315,"end":592.47504,"confidence":0.99871147,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.010668676346540453},{"word":"me","start":592.47504,"end":592.635,"confidence":0.99947006,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.007363256067037582},{"word":"then","start":592.635,"end":592.875,"confidence":0.9388728,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0013458728790283203},{"word":"maybe","start":592.875,"end":593.375,"confidence":0.59928596,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":0.008868517354130745},{"word":"will","start":593.835,"end":594.075,"confidence":0.7364027,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":0.020004387944936752},{"word":"they","start":594.075,"end":594.235,"confidence":0.61147004,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.008145838975906372},{"word":"do","start":594.235,"end":594.395,"confidence":0.9985361,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.015551574528217316},{"word":"that","start":594.395,"end":594.635,"confidence":0.81519467,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.001267608255147934},{"word":"or","start":594.635,"end":594.715,"confidence":0.99916744,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.008085548877716064},{"word":"do","start":594.715,"end":594.875,"confidence":0.9993759,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01070590317249298},{"word":"i","start":594.875,"end":595.03503,"confidence":0.9987789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01756330579519272},{"word":"have","start":595.03503,"end":595.195,"confidence":0.99973506,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004019487649202347},{"word":"to","start":595.195,"end":595.355,"confidence":0.9964161,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009660378098487854},{"word":"claim","start":595.355,"end":595.675,"confidence":0.956897,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.003917708992958069},{"word":"again","start":595.675,"end":595.915,"confidence":0.9876342,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.0271561611443758},{"word":"maybe","start":595.915,"end":596.235,"confidence":0.8064356,"punctuated_word":"maybe?","sentiment":"neutral","sentiment_score":-0.04384899139404297},{"word":"i","start":596.235,"end":596.395,"confidence":0.9994236,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12553472816944122},{"word":"don't","start":596.395,"end":596.555,"confidence":0.9991567,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12387921661138536},{"word":"know","start":596.555,"end":597.055,"confidence":0.99941754,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1191277801990509},{"word":"yeah","start":597.59503,"end":598.09503,"confidence":0.99878013,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0640806034207344},{"word":"right","start":602.555,"end":602.875,"confidence":0.99567187,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.044751811772584915},{"word":"okay","start":602.875,"end":603.3,"confidence":0.9977164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.19416561722755432},{"word":"i","start":603.3,"end":603.8,"confidence":0.4046556,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4432207345962525},{"word":"don't","start":611.45996,"end":611.54,"confidence":0.92801964,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3519057035446167},{"word":"know","start":611.54,"end":611.62,"confidence":0.98203707,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.2987723648548126},{"word":"neither","start":611.62,"end":611.94,"confidence":0.8580871,"punctuated_word":"Neither","sentiment":"neutral","sentiment_score":-0.20710262656211853},{"word":"do","start":611.94,"end":612.1,"confidence":0.9873427,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2555250823497772},{"word":"i","start":612.1,"end":612.26,"confidence":0.66351324,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.17629630863666534},{"word":"because","start":612.26,"end":612.5,"confidence":0.9863072,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1620892435312271},{"word":"when","start":612.5,"end":612.66,"confidence":0.992226,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.11856795847415924},{"word":"you","start":612.66,"end":612.82,"confidence":0.9889333,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13667243719100952},{"word":"put","start":612.82,"end":612.98,"confidence":0.9984207,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.1339394450187683},{"word":"everything","start":612.98,"end":613.45996,"confidence":0.9955369,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.16581909358501434},{"word":"in","start":613.45996,"end":613.54,"confidence":0.7377557,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1975977718830109},{"word":"yeah","start":615.455,"end":615.775,"confidence":0.9901802,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.007970599457621574},{"word":"but","start":615.775,"end":615.855,"confidence":0.98779106,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.01920948177576065},{"word":"that's","start":615.855,"end":616.095,"confidence":0.9995859,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07607147097587585},{"word":"okay","start":616.095,"end":616.575,"confidence":0.99820817,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12812478840351105},{"word":"that's","start":616.575,"end":616.815,"confidence":0.9975041,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17078045010566711},{"word":"alright","start":616.815,"end":617.135,"confidence":0.9920048,"punctuated_word":"alright","sentiment":"neutral","sentiment_score":0.21249127388000488},{"word":"because","start":617.135,"end":617.375,"confidence":0.4768629,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.1732475906610489},{"word":"i'll","start":617.375,"end":617.535,"confidence":0.9329678,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15242311358451843},{"word":"be","start":617.535,"end":617.615,"confidence":0.9991504,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02372371405363083},{"word":"like","start":617.615,"end":617.855,"confidence":0.93796635,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02186492830514908},{"word":"that's","start":617.855,"end":618.095,"confidence":0.9885273,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06416299939155579},{"word":"okay","start":618.095,"end":618.335,"confidence":0.98368293,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.13030800223350525},{"word":"that","start":618.335,"end":618.495,"confidence":0.99321485,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.06530017405748367},{"word":"can","start":618.495,"end":618.655,"confidence":0.9898363,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10847411304712296},{"word":"be","start":618.655,"end":618.735,"confidence":0.9953412,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08654063194990158},{"word":"a","start":618.735,"end":618.815,"confidence":0.91321635,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09146431088447572},{"word":"little","start":618.815,"end":619.135,"confidence":0.9993806,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.06657040119171143},{"word":"injection","start":619.135,"end":619.535,"confidence":0.9983405,"punctuated_word":"injection","sentiment":"neutral","sentiment_score":0.05103816092014313},{"word":"in","start":619.535,"end":619.615,"confidence":0.9536836,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06977645307779312},{"word":"a","start":619.615,"end":619.695,"confidence":0.99289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037602748721838},{"word":"couple","start":619.695,"end":620.015,"confidence":0.99971217,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.006545305252075195},{"word":"of","start":620.015,"end":620.095,"confidence":0.9522599,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.002555809915065766},{"word":"months'","start":620.095,"end":620.415,"confidence":0.73202294,"punctuated_word":"months'","sentiment":"neutral","sentiment_score":0.017907530069351196},{"word":"time","start":620.415,"end":620.655,"confidence":0.9980744,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.023424603044986725},{"word":"maybe","start":620.655,"end":621.155,"confidence":0.58106804,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":0.038369882851839066},{"word":"it","start":622.575,"end":622.735,"confidence":0.3980096,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.026170432567596436},{"word":"should","start":622.735,"end":623.215,"confidence":0.7234798,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.054487861692905426},{"word":"fix","start":623.215,"end":623.535,"confidence":0.8879288,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":0.003164045512676239},{"word":"some","start":623.535,"end":624.035,"confidence":0.9190813,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.004420578479766846},{"word":"stuff","start":624.415,"end":624.915,"confidence":0.9898407,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":0.04053277522325516},{"word":"yeah","start":629.535,"end":630.035,"confidence":0.98526776,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07685254514217377},{"word":"yeah","start":634.5,"end":634.89996,"confidence":0.9972231,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008292438462376595},{"word":"i'll","start":634.89996,"end":635.06,"confidence":0.99545056,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005049797706305981},{"word":"do","start":635.06,"end":635.3,"confidence":0.99623424,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05229522287845611},{"word":"that","start":635.3,"end":635.54,"confidence":0.76533484,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.016819844022393227},{"word":"hopefully","start":635.54,"end":636.04,"confidence":0.93491405,"punctuated_word":"hopefully.","sentiment":"neutral","sentiment_score":0.0010028630495071411},{"word":"but","start":636.18,"end":636.42,"confidence":0.7796552,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.024871068075299263},{"word":"yeah","start":636.42,"end":636.92,"confidence":0.9927604,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.01600225828588009},{"word":"i","start":636.98,"end":637.3,"confidence":0.92018896,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1244037225842476},{"word":"couldn't","start":637.3,"end":637.62,"confidence":0.58745056,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.15907979011535645},{"word":"hear","start":637.62,"end":637.77997,"confidence":0.3631202,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.1040358617901802},{"word":"anything","start":637.77997,"end":638.1,"confidence":0.97769904,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.14713963866233826},{"word":"else","start":638.1,"end":638.42,"confidence":0.9973115,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.1836412250995636},{"word":"that","start":638.42,"end":638.66,"confidence":0.8992717,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18862679600715637},{"word":"i've","start":638.66,"end":638.82,"confidence":0.92938256,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.22026412189006803},{"word":"changed","start":638.82,"end":639.14,"confidence":0.8990281,"punctuated_word":"changed,","sentiment":"neutral","sentiment_score":-0.21246272325515747},{"word":"but","start":639.14,"end":639.64,"confidence":0.99919325,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1995382457971573},{"word":"i'm","start":640.33997,"end":640.5,"confidence":0.9904362,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.33733639121055603},{"word":"actually","start":640.5,"end":640.89996,"confidence":0.99411666,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.27886396646499634},{"word":"tempted","start":640.89996,"end":641.39996,"confidence":0.98515296,"punctuated_word":"tempted","sentiment":"negative","sentiment_score":-0.33722054958343506},{"word":"to","start":641.46,"end":641.54,"confidence":0.9989755,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3240654170513153},{"word":"get","start":641.54,"end":641.77997,"confidence":0.99983394,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.36181777715682983},{"word":"rid","start":641.77997,"end":642.02,"confidence":0.99982685,"punctuated_word":"rid","sentiment":"neutral","sentiment_score":-0.2999391555786133},{"word":"of","start":642.02,"end":642.18,"confidence":0.9991468,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3065020740032196},{"word":"my","start":642.18,"end":642.5,"confidence":0.99624133,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2776813209056854},{"word":"health","start":642.5,"end":642.89996,"confidence":0.98482925,"punctuated_word":"health","sentiment":"neutral","sentiment_score":-0.3184901475906372},{"word":"insurance","start":642.89996,"end":643.39996,"confidence":0.994152,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.29662832617759705},{"word":"as","start":647.225,"end":647.305,"confidence":0.9977107,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10720369219779968},{"word":"well","start":647.305,"end":647.805,"confidence":0.992136,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.07316580414772034},{"word":"that's","start":648.825,"end":649.145,"confidence":0.99249285,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.028698109090328217},{"word":"with","start":649.145,"end":649.545,"confidence":0.9908347,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.024385102093219757},{"word":"healthpartners","start":649.545,"end":650.045,"confidence":0.90837514,"punctuated_word":"HealthPartners.","sentiment":"neutral","sentiment_score":-0.02719804644584656},{"word":"it's","start":651.785,"end":651.945,"confidence":0.7751428,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.10884742438793182},{"word":"just","start":651.945,"end":652.265,"confidence":0.95307904,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11158516258001328},{"word":"very","start":652.265,"end":652.765,"confidence":0.9985979,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.15236245095729828},{"word":"expensive","start":652.825,"end":653.325,"confidence":0.99025124,"punctuated_word":"expensive.","sentiment":"neutral","sentiment_score":-0.14163240790367126},{"word":"i","start":661.48,"end":661.56,"confidence":0.7939508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07459783554077148},{"word":"think","start":661.56,"end":661.72,"confidence":0.9865709,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.06426247209310532},{"word":"it's","start":661.72,"end":661.87994,"confidence":0.9086986,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.06477925926446915},{"word":"like","start":661.87994,"end":662.04,"confidence":0.9995699,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06624841690063477},{"word":"$1.55","start":662.04,"end":662.75995,"confidence":0.98694277,"punctuated_word":"$1.55"},{"word":"or","start":662.75995,"end":662.92,"confidence":0.6562845,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.036127690225839615},{"word":"4","start":662.92,"end":663.07996,"confidence":0.5462294,"punctuated_word":"4,","sentiment":"neutral","sentiment_score":-0.01818079501390457},{"word":"and","start":663.07996,"end":663.24,"confidence":0.3042045,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.028695575892925262},{"word":"that's","start":663.24,"end":663.56,"confidence":0.56084585,"punctuated_word":"that's,","sentiment":"neutral","sentiment_score":-0.06988471746444702},{"word":"like","start":663.56,"end":663.95996,"confidence":0.94624996,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07915163040161133},{"word":"three","start":663.95996,"end":664.27997,"confidence":0.98606575,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0654042437672615},{"word":"something","start":664.27997,"end":664.77997,"confidence":0.9952532,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.06947387754917145},{"word":"something","start":665.31995,"end":665.81995,"confidence":0.47966543,"punctuated_word":"something,","sentiment":"neutral","sentiment_score":-0.01571580022573471},{"word":"yeah","start":666.19995,"end":666.69995,"confidence":0.88414824,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1541711688041687},{"word":"ish","start":667.24,"end":667.74,"confidence":0.9854985,"punctuated_word":"ish.","sentiment":"neutral","sentiment_score":-0.1225455030798912},{"word":"no","start":677.935,"end":678.255,"confidence":0.91296077,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.255282461643219},{"word":"and","start":678.255,"end":678.415,"confidence":0.9910527,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2514212131500244},{"word":"i'm","start":678.415,"end":678.575,"confidence":0.9998385,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2781057357788086},{"word":"not","start":678.575,"end":678.895,"confidence":0.61624306,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.2382335513830185},{"word":"like","start":678.895,"end":678.975,"confidence":0.92648035,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.173325315117836},{"word":"and","start":679.055,"end":679.215,"confidence":0.99504143,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15340451896190643},{"word":"i'm","start":679.215,"end":679.375,"confidence":0.9980755,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1775456964969635},{"word":"like","start":679.375,"end":679.535,"confidence":0.9046719,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1769508719444275},{"word":"maybe","start":679.535,"end":679.855,"confidence":0.99805945,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.18127372860908508},{"word":"i","start":679.855,"end":680.015,"confidence":0.99944717,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2116587609052658},{"word":"should","start":680.015,"end":680.175,"confidence":0.9998004,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.21547991037368777},{"word":"just","start":680.175,"end":680.335,"confidence":0.9979055,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.2259407937526703},{"word":"you","start":680.335,"end":680.495,"confidence":0.99989307,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2148399204015732},{"word":"know","start":680.495,"end":680.735,"confidence":0.99985695,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2116923630237579},{"word":"have","start":680.735,"end":680.975,"confidence":0.9991918,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18891164660453796},{"word":"the","start":680.975,"end":681.055,"confidence":0.9851629,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17632347345352173},{"word":"two","start":681.055,"end":681.295,"confidence":0.8312555,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.15612436830997467},{"word":"massages","start":681.295,"end":681.795,"confidence":0.9747127,"punctuated_word":"massages","sentiment":"neutral","sentiment_score":-0.15863245725631714},{"word":"a","start":681.855,"end":681.935,"confidence":0.99668944,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1819165945053101},{"word":"month","start":681.935,"end":682.175,"confidence":0.8490362,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.1829986572265625},{"word":"which","start":682.175,"end":682.335,"confidence":0.9415808,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.23087911307811737},{"word":"that's","start":682.335,"end":682.575,"confidence":0.85238045,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.20956818759441376},{"word":"been","start":682.575,"end":682.815,"confidence":0.55569535,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2338185757398605},{"word":"$200","start":682.815,"end":683.615,"confidence":0.7751295,"punctuated_word":"$200.","sentiment":"neutral","sentiment_score":-0.22947144508361816},{"word":"and","start":683.615,"end":683.775,"confidence":0.99919444,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.18088145554065704},{"word":"then","start":683.775,"end":684.275,"confidence":0.9983551,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.15789659321308136},{"word":"maybe","start":684.895,"end":685.215,"confidence":0.941671,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.14785179495811462},{"word":"then","start":685.215,"end":685.615,"confidence":0.97421986,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.16283826529979706},{"word":"if","start":685.615,"end":685.855,"confidence":0.7943466,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14395777881145477},{"word":"i","start":685.855,"end":685.935,"confidence":0.999212,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18506264686584473},{"word":"need","start":685.935,"end":686.435,"confidence":0.9995859,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.16255415976047516},{"word":"glasses","start":686.91,"end":687.14996,"confidence":0.7845252,"punctuated_word":"glasses","sentiment":"neutral","sentiment_score":-0.19822075963020325},{"word":"or","start":687.14996,"end":687.38995,"confidence":0.72969383,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.18681715428829193},{"word":"yeah","start":687.47,"end":687.70996,"confidence":0.99584985,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.19326308369636536},{"word":"i","start":687.70996,"end":687.87,"confidence":0.9785589,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2607237994670868},{"word":"could","start":687.87,"end":687.95,"confidence":0.76652974,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.24945203959941864},{"word":"only","start":687.95,"end":688.07,"confidence":0.98624206,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.19362494349479675},{"word":"i","start":688.19,"end":688.26996,"confidence":0.99820006,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30539530515670776},{"word":"don't","start":688.26996,"end":688.43,"confidence":0.8611903,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2872720956802368},{"word":"even","start":688.43,"end":688.51,"confidence":0.720038,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.26426613330841064},{"word":"get","start":688.51,"end":688.67,"confidence":0.7403887,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.26068395376205444},{"word":"to","start":688.67,"end":688.75,"confidence":0.8608171,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.271238774061203},{"word":"buy","start":688.75,"end":688.99,"confidence":0.9949438,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":-0.26758766174316406},{"word":"glasses","start":688.99,"end":689.38995,"confidence":0.8974983,"punctuated_word":"glasses","sentiment":"neutral","sentiment_score":-0.3019876182079315},{"word":"once","start":689.38995,"end":689.63,"confidence":0.99846077,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.2498757690191269},{"word":"a","start":689.63,"end":689.70996,"confidence":0.99741983,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2447269856929779},{"word":"year","start":689.70996,"end":689.87,"confidence":0.9998572,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.2433547079563141},{"word":"anyway","start":689.87,"end":690.37,"confidence":0.9549756,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.22799211740493777},{"word":"my","start":690.51,"end":690.67,"confidence":0.99810374,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.17092518508434296},{"word":"son's","start":690.67,"end":690.99,"confidence":0.9622873,"punctuated_word":"son's","sentiment":"neutral","sentiment_score":-0.13715142011642456},{"word":"all","start":690.99,"end":691.14996,"confidence":0.9940568,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.11902154982089996},{"word":"covered","start":691.14996,"end":691.38995,"confidence":0.99972516,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":-0.10968722403049468},{"word":"pretty","start":691.38995,"end":691.63,"confidence":0.98783755,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.11022790521383286},{"word":"much","start":691.63,"end":691.79,"confidence":0.9999244,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.10530860722064972},{"word":"under","start":691.79,"end":692.02997,"confidence":0.5558712,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.09776546061038972},{"word":"medicare","start":692.02997,"end":692.51,"confidence":0.8431523,"punctuated_word":"Medicare,","sentiment":"neutral","sentiment_score":-0.1432512104511261},{"word":"so","start":692.51,"end":692.75,"confidence":0.9989505,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.10275090485811234},{"word":"i'm","start":692.75,"end":692.91,"confidence":0.9974434,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1377633661031723},{"word":"like","start":692.91,"end":693.14996,"confidence":0.9327364,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13949348032474518},{"word":"maybe","start":693.14996,"end":693.38995,"confidence":0.9977512,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.10853250324726103},{"word":"i","start":693.38995,"end":693.55,"confidence":0.998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11904364824295044},{"word":"just","start":693.55,"end":693.79,"confidence":0.5511592,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15236611664295197},{"word":"drop","start":693.79,"end":694.02997,"confidence":0.96274334,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":-0.1436799168586731},{"word":"it","start":694.02997,"end":694.19,"confidence":0.99911493,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21739181876182556},{"word":"for","start":694.19,"end":694.35,"confidence":0.59846216,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17497776448726654},{"word":"now","start":694.35,"end":694.58997,"confidence":0.994582,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.18505704402923584},{"word":"i","start":694.58997,"end":694.67,"confidence":0.9992536,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3133656680583954},{"word":"don't","start":694.67,"end":694.99,"confidence":0.99992186,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1976675242185593},{"word":"know","start":694.99,"end":695.23,"confidence":0.999516,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25337326526641846},{"word":"what","start":695.23,"end":695.47,"confidence":0.9996556,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.28286170959472656},{"word":"to","start":695.47,"end":695.63,"confidence":0.9990313,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2993660867214203},{"word":"do","start":695.63,"end":696.13,"confidence":0.8881885,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.20028457045555115},{"word":"or","start":696.91,"end":697.14996,"confidence":0.99509275,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.04952764883637428},{"word":"maybe","start":697.14996,"end":697.47,"confidence":0.9978867,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.07346342504024506},{"word":"i","start":697.47,"end":697.55,"confidence":0.99813324,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044988855719566345},{"word":"just","start":697.55,"end":697.79,"confidence":0.93178046,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04375920817255974},{"word":"keep","start":697.79,"end":698.11,"confidence":0.8542117,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.04134208336472511},{"word":"hospital","start":698.11,"end":698.58997,"confidence":0.9977441,"punctuated_word":"hospital","sentiment":"neutral","sentiment_score":-0.043962687253952026},{"word":"cover","start":698.58997,"end":698.91,"confidence":0.998027,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.08819304406642914},{"word":"or","start":698.91,"end":699.41,"confidence":0.7757075,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04914991185069084},{"word":"yeah","start":711.755,"end":712.075,"confidence":0.98402125,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06368870288133621},{"word":"it's","start":712.075,"end":712.315,"confidence":0.9793596,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1227104663848877},{"word":"a","start":712.315,"end":712.395,"confidence":0.9858963,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17392994463443756},{"word":"lot","start":712.395,"end":712.635,"confidence":0.9975285,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1781962513923645},{"word":"of","start":712.635,"end":712.715,"confidence":0.9977081,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1820637285709381},{"word":"money","start":712.715,"end":713.215,"confidence":0.9976569,"punctuated_word":"money.","sentiment":"neutral","sentiment_score":-0.16144156455993652},{"word":"yeah","start":717.25,"end":717.49,"confidence":0.9928274,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010044281370937824},{"word":"when","start":717.49,"end":717.73,"confidence":0.4549423,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.01795721799135208},{"word":"i","start":717.73,"end":717.89,"confidence":0.9485673,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03582828491926193},{"word":"skip","start":717.89,"end":718.13,"confidence":0.52995247,"punctuated_word":"skip,","sentiment":"neutral","sentiment_score":-0.0203727874904871},{"word":"i","start":718.13,"end":718.21,"confidence":0.9537781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029257088899612427},{"word":"think","start":718.21,"end":718.37,"confidence":0.9965114,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.028169170022010803},{"word":"it's","start":718.37,"end":718.45,"confidence":0.9640833,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04687371104955673},{"word":"gone","start":718.45,"end":718.61,"confidence":0.72685367,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.050491973757743835},{"word":"up","start":718.61,"end":718.77,"confidence":0.99377525,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.0424051508307457},{"word":"to","start":718.77,"end":718.85,"confidence":0.996496,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03915727138519287},{"word":"$1.00","start":718.85,"end":719.17,"confidence":0.956794,"punctuated_word":"$1.00","sentiment":"neutral","sentiment_score":-0.02419906854629517},{"word":"8","start":719.17,"end":719.25,"confidence":0.8917357,"punctuated_word":"8,","sentiment":"neutral","sentiment_score":-0.02221411280333996},{"word":"but","start":719.25,"end":719.41,"confidence":0.998033,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0100950226187706},{"word":"that's","start":719.41,"end":719.57,"confidence":0.99893546,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.006632664706557989},{"word":"fine","start":719.57,"end":719.89,"confidence":0.99049044,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.01554008200764656},{"word":"when","start":719.89,"end":720.05,"confidence":0.7228097,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.007749758660793304},{"word":"i","start":720.05,"end":720.13,"confidence":0.8236174,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02695297822356224},{"word":"skip","start":720.13,"end":720.45,"confidence":0.28191343,"punctuated_word":"skip,","sentiment":"neutral","sentiment_score":-0.013513056561350822},{"word":"we'll","start":720.45,"end":720.61,"confidence":0.84136796,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.06437360495328903},{"word":"do","start":720.61,"end":720.93,"confidence":0.9335147,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.06240008771419525},{"word":"yep","start":720.93,"end":721.43,"confidence":0.9120966,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10262537002563477},{"word":"yes","start":768.04504,"end":768.39,"confidence":0.87131906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.026641124859452248},{"word":"that's","start":772.95,"end":773.27,"confidence":0.99359876,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.10881610959768297},{"word":"weird","start":773.27,"end":773.77,"confidence":0.9941511,"punctuated_word":"weird.","sentiment":"neutral","sentiment_score":-0.10654723644256592},{"word":"i've","start":774.07,"end":774.31,"confidence":0.98284745,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.028537191450595856},{"word":"got","start":774.31,"end":774.47003,"confidence":0.9988463,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.027790358290076256},{"word":"ambulance","start":774.47003,"end":774.97003,"confidence":0.93276197,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.0309966579079628},{"word":"cover","start":775.11,"end":775.51,"confidence":0.7981735,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.04298323392868042},{"word":"separate","start":775.51,"end":775.83,"confidence":0.975573,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.049133166670799255},{"word":"anyway","start":775.83,"end":776.33,"confidence":0.939512,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.03778960183262825},{"word":"no","start":780.95,"end":781.45,"confidence":0.96004677,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05913514643907547},{"word":"no","start":781.675,"end":781.995,"confidence":0.99721384,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05555693060159683},{"word":"i","start":781.995,"end":782.495,"confidence":0.9980888,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016843166202306747},{"word":"choose","start":786.395,"end":786.645,"confidence":0.9883797,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.05181650072336197},{"word":"to","start":786.645,"end":787.145,"confidence":0.9900566,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.04878310114145279},{"word":"i","start":798.28,"end":798.36005,"confidence":0.8262921,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006228160113096237},{"word":"mean","start":798.36005,"end":798.60004,"confidence":0.75916064,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.0021457653492689133},{"word":"because","start":798.60004,"end":798.92004,"confidence":0.81944776,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.006139714270830154},{"word":"i","start":798.92004,"end":799.0,"confidence":0.9953805,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0033266767859458923},{"word":"paid","start":799.0,"end":799.08,"confidence":0.51872087,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.0018108300864696505},{"word":"yeah","start":806.04004,"end":806.54004,"confidence":0.9735315,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.020319100469350815},{"word":"i'm","start":807.24005,"end":807.4,"confidence":0.7527703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.007228681817650795},{"word":"a","start":807.4,"end":807.48004,"confidence":0.74834996,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0017145108431577682},{"word":"i'll","start":807.56,"end":807.80005,"confidence":0.9975816,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0025106389075517654},{"word":"have","start":807.80005,"end":807.96,"confidence":0.9949927,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.004489729180932045},{"word":"a","start":807.96,"end":808.04004,"confidence":0.9977191,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007907132618129253},{"word":"look","start":808.04004,"end":808.2,"confidence":0.9998776,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.013996539637446404},{"word":"at","start":808.2,"end":808.36005,"confidence":0.9995122,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.023563802242279053},{"word":"that","start":808.36005,"end":808.86005,"confidence":0.98684883,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.016326868906617165},{"word":"i'll","start":809.32,"end":809.82,"confidence":0.98059237,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02075764536857605},{"word":"email","start":809.96,"end":810.28,"confidence":0.94413877,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02990478463470936},{"word":"my","start":810.28,"end":810.44,"confidence":0.9932916,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.028147395700216293},{"word":"guy","start":810.44,"end":810.94,"confidence":0.9544871,"punctuated_word":"guy","sentiment":"neutral","sentiment_score":0.037146829068660736},{"word":"after","start":811.425,"end":811.665,"confidence":0.99979514,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.035632289946079254},{"word":"i've","start":811.665,"end":811.905,"confidence":0.9993087,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0380115881562233},{"word":"got","start":811.905,"end":812.025,"confidence":0.9925156,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04548337310552597},{"word":"my","start":812.025,"end":812.145,"confidence":0.9753802,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.029593152925372124},{"word":"because","start":812.945,"end":813.105,"confidence":0.49919325,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02987731620669365},{"word":"i","start":813.105,"end":813.265,"confidence":0.99308735,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02981446124613285},{"word":"did","start":813.265,"end":813.505,"confidence":0.6278416,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.03056611493229866},{"word":"just","start":813.505,"end":813.745,"confidence":0.99432665,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031126929447054863},{"word":"get","start":813.745,"end":813.905,"confidence":0.95145935,"punctuated_word":"get,","sentiment":"neutral","sentiment_score":0.020226551219820976},{"word":"like","start":813.905,"end":814.405,"confidence":0.99920523,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02226109243929386},{"word":"a","start":815.185,"end":815.34503,"confidence":0.99832314,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.033494897186756134},{"word":"plate","start":815.34503,"end":815.665,"confidence":0.73200077,"punctuated_word":"plate","sentiment":"neutral","sentiment_score":0.01849537342786789},{"word":"thing","start":815.665,"end":815.905,"confidence":0.9738677,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.02786804921925068},{"word":"for","start":815.905,"end":816.145,"confidence":0.9932054,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.011484352871775627},{"word":"$65","start":816.145,"end":817.105,"confidence":0.99884367,"punctuated_word":"$65","sentiment":"neutral","sentiment_score":0.016285505145788193},{"word":"instead","start":817.105,"end":817.605,"confidence":0.7150669,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.0009510945528745652},{"word":"stop","start":817.745,"end":817.985,"confidence":0.5552212,"punctuated_word":"Stop,","sentiment":"neutral","sentiment_score":-0.01682465709745884},{"word":"like","start":817.985,"end":818.485,"confidence":0.99215317,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.011870764195919037},{"word":"grinding","start":818.625,"end":819.105,"confidence":0.95845115,"punctuated_word":"grinding","sentiment":"neutral","sentiment_score":-0.05236439406871796},{"word":"my","start":819.105,"end":819.34503,"confidence":0.99148893,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10401424020528792},{"word":"keys","start":819.34503,"end":819.665,"confidence":0.4999258,"punctuated_word":"keys","sentiment":"neutral","sentiment_score":-0.09980861097574234},{"word":"because","start":819.665,"end":819.825,"confidence":0.6393496,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10083924233913422},{"word":"they're","start":819.825,"end":820.145,"confidence":0.97460175,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.10047414898872375},{"word":"all","start":820.145,"end":820.305,"confidence":0.85107017,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.12382368743419649},{"word":"gonna","start":820.305,"end":820.805,"confidence":0.97503346,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.14809845387935638},{"word":"decay","start":821.025,"end":821.425,"confidence":0.57313013,"punctuated_word":"decay","sentiment":"neutral","sentiment_score":-0.12118229269981384},{"word":"away","start":821.425,"end":821.925,"confidence":0.8978702,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.10988398641347884},{"word":"but","start":822.305,"end":822.385,"confidence":0.76490086,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.04038245230913162},{"word":"like","start":822.385,"end":822.625,"confidence":0.90012157,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.038633350282907486},{"word":"it","start":822.625,"end":822.78503,"confidence":0.9941999,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.030438946560025215},{"word":"was","start":822.78503,"end":822.945,"confidence":0.8794645,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.028171217069029808},{"word":"like","start":822.945,"end":823.105,"confidence":0.9986088,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.020000819116830822},{"word":"a","start":823.105,"end":823.265,"confidence":0.989632,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.017229245975613594},{"word":"$500","start":823.265,"end":823.985,"confidence":0.98612046,"punctuated_word":"$500","sentiment":"neutral","sentiment_score":-0.006117606535553932},{"word":"plate","start":823.985,"end":824.22504,"confidence":0.9945786,"punctuated_word":"plate","sentiment":"neutral","sentiment_score":-0.01464885100722313},{"word":"or","start":824.22504,"end":824.385,"confidence":0.97831684,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013492677360773088},{"word":"something","start":824.385,"end":824.455,"confidence":0.89930844,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.01107790507376194},{"word":"i","start":824.455,"end":824.705,"confidence":0.9616476,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016475506126880646},{"word":"got","start":824.705,"end":824.945,"confidence":0.79604125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.029247047379612923},{"word":"a","start":824.945,"end":825.3,"confidence":0.8316605,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01856057345867157},{"word":"$65","start":825.3,"end":825.77997,"confidence":0.7855799,"punctuated_word":"$65.","sentiment":"neutral","sentiment_score":0.02186984196305275},{"word":"i","start":825.77997,"end":825.94,"confidence":0.7063796,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03582025319337845},{"word":"was","start":825.94,"end":826.1,"confidence":0.74285585,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.012823112308979034},{"word":"like","start":826.1,"end":826.26,"confidence":0.9650658,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.028905419632792473},{"word":"wow","start":826.26,"end":826.74,"confidence":0.75263464,"punctuated_word":"wow.","sentiment":"neutral","sentiment_score":0.09217047691345216},{"word":"that's","start":826.74,"end":827.06,"confidence":0.9932349,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1299697607755661},{"word":"good","start":827.06,"end":827.38,"confidence":0.9085328,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.08034370094537735},{"word":"but","start":827.38,"end":827.88,"confidence":0.9964631,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.027554865926504135},{"word":"yeah","start":828.98,"end":829.48,"confidence":0.9981761,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.007504364475607872},{"word":"okay","start":830.58,"end":831.08,"confidence":0.9929345,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006002274341881275},{"word":"i","start":832.1,"end":832.33997,"confidence":0.97993237,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1697007119655609},{"word":"don't","start":832.33997,"end":832.66,"confidence":0.99823093,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1277579367160797},{"word":"know","start":832.66,"end":832.89996,"confidence":0.99052495,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12607769668102264},{"word":"what","start":832.89996,"end":833.22,"confidence":0.99460334,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.044821929186582565},{"word":"to","start":833.22,"end":833.38,"confidence":0.9997521,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04965360090136528},{"word":"do","start":833.38,"end":833.88,"confidence":0.99318314,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.0616629384458065},{"word":"oh","start":834.33997,"end":834.5,"confidence":0.44744834,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.15641462802886963},{"word":"god","start":834.5,"end":835.0,"confidence":0.67754817,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":-0.21887162327766416},{"word":"kill","start":835.06,"end":835.3,"confidence":0.8241461,"punctuated_word":"Kill","sentiment":"neutral","sentiment_score":-0.3202480673789978},{"word":"me","start":835.3,"end":835.45996,"confidence":0.99880826,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2314336448907852},{"word":"now","start":835.45996,"end":835.95996,"confidence":0.9991297,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2353213131427765},{"word":"yeah","start":852.235,"end":852.72,"confidence":0.98486054,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11521482467651369},{"word":"thank","start":852.95996,"end":853.12,"confidence":0.98454463,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49464842677116394},{"word":"you","start":853.12,"end":853.19995,"confidence":0.9997273,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.496153712272644},{"word":"so","start":853.19995,"end":853.43994,"confidence":0.9989021,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4769805669784546},{"word":"much","start":853.43994,"end":853.75995,"confidence":0.99526715,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.5444668531417847},{"word":"diana","start":853.75995,"end":854.16,"confidence":0.77721107,"punctuated_word":"Diana.","sentiment":"positive","sentiment_score":0.5175014734268188},{"word":"i","start":854.16,"end":854.24,"confidence":0.79393333,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.571061372756958},{"word":"appreciate","start":854.24,"end":854.56,"confidence":0.9995467,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.547356367111206},{"word":"the","start":854.56,"end":854.8,"confidence":0.9924966,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5722469687461853},{"word":"call","start":854.8,"end":855.3,"confidence":0.99979335,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5380853414535522},{"word":"mhmm","start":860.31995,"end":860.81995,"confidence":0.9767271,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1327634155750275},{"word":"mhmm","start":866.95996,"end":867.405,"confidence":0.97280276,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.023122090846300125},{"word":"mhmm","start":867.965,"end":868.465,"confidence":0.98612714,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05550924316048622},{"word":"yeah","start":872.125,"end":872.445,"confidence":0.9724229,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4270331859588623},{"word":"cool","start":872.445,"end":872.765,"confidence":0.9928474,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.7858541011810303},{"word":"thank","start":872.765,"end":872.92505,"confidence":0.9965552,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.842050313949585},{"word":"you","start":872.92505,"end":873.085,"confidence":0.99972993,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8598463535308838},{"word":"so","start":873.085,"end":873.325,"confidence":0.9994616,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8560470938682556},{"word":"much","start":873.325,"end":873.825,"confidence":0.9998016,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8343263864517212},{"word":"you","start":877.24506,"end":877.565,"confidence":0.99662566,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4583798348903656},{"word":"too","start":877.565,"end":878.065,"confidence":0.99865496,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.5673454403877258},{"word":"you're","start":878.38696,"end":878.62695,"confidence":0.99784374,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5930790305137634},{"word":"welcome","start":878.62695,"end":879.12695,"confidence":0.9995816,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6909417510032654},{"word":"thank","start":879.18695,"end":879.50696,"confidence":0.991568,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7438035607337952},{"word":"you","start":879.50696,"end":879.74695,"confidence":0.9992707,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6936322450637817},{"word":"bye","start":879.74695,"end":880.24695,"confidence":0.9806205,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3971467912197113},{"word":"bye","start":880.38696,"end":880.88696,"confidence":0.9880096,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2100605666637421},{"word":"bye","start":881.26697,"end":881.76697,"confidence":0.99006283,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.1060052439570427}],"paragraphs":{"transcript":"\nHello. I'm speaking. Hello. I just hello, Diana. Oh, you know, great.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. I'm just I was at work, and I thought, oh, what if I have 11:00 in my diary? I don't know. Must have been your 11:00, not my 11:00. And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused.\n\nSo it said eleven o'clock. Alright, mate. I'm stressed. It's all good. It's all good.\n\nBecause what time is it? I think it's 11:30 here now. Yes. Right. You did.\n\nThat's okay then. That's fine. It's absolutely fine. Mhmm. Yep.\n\nCatherine Mary Thomas nineteen ten eighty '2, and my address is 19 West Haven Road to Helen Hill. Sorry. Oh, yeah. I keep fixing. I'm like, oh, shit.\n\nOkay. That's good to know you get them as well. Can we do that? That's a really good idea. Yeah.\n\nI'm and if something happens, well, something happens. But, yeah, that'd be really handy. I know it's only 50 dollars. Oh, no. Do six months.\n\nDo six do six months. Yeah. Because I've just I've just had to reduce my house. So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no. I did.\n\nI think it was just $300 out of my pay. And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center. It's just like I'm like, I can't I can't do my hours if I'm not working from home. Like, I could do it if I'm working from home, but because you're in the office three days a week. So I've decided to reduce my hours four hours, the fortnight from seventy five to seventy one.\n\nSo that would actually be really good if I I mean, I know it's only like, it's not a lot of money, but yeah. And I've rehomed the cat, so I don't have the cat tossed, so that's good. Well and and I got rid of the chicken. So yeah. So yeah.\n\nIf we can put that on a freeze for maybe six months. And then can we reassess it and then, like, continue with if I need to? Yeah. Okay. Yep.\n\nYeah. Thank you. That's fine. Yep. Yes.\n\nYes. Yep. Cool. Yeah. Yep.\n\nYep. Yeah. I just got a pay right, but it's not covering the rest of the stuff that I've got coming out to try oh, I just gotta sort my shit out. I just gotta sort my shit out. I'm finally gone to the lawyer as well.\n\nYeah. I've finally gone to the lawyer as well when she's, like, between 3 and $5. Can you put $5 as a retainer in our account? I'm like, how about 15 100? Which I put $2 in my mom's account so that I didn't touch it so that I could if something happened with my car, I've got a $2,000 because I upped the the you know, like, if I wanted a claim, like, if something happened.\n\nSo I was like, mom, that way, that's there for insurance purposes for house or the car. Like, if something happens, now I've had to use that. So I'm like, fuck. And I did draw $10 out of my home and let them pay bills and shit. Yeah.\n\nI'm like, it's a daisy. I've overspent yet again thinking I had some extra money, but, anyway, I don't. Yeah. That's Field. Cool.\n\nThank you. Yep. Perfect. And then reinstate. Yeah.\n\nIf you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow. So just make sure my work email's included, and I'll print it. It's fine. So no stress. Yeah.\n\nGreat. Okay. Yeah. Yeah. The premiums then just go back to normal, like, once it's ringing active.\n\nIs that cool. Yep. That's fine then. Yep. I think so.\n\nYeah. Yep. Yep. Yes. Cool.\n\nNo. That's a good that was a good idea. Thank you so much. Yep. Yep.\n\nMhmm. Mhmm. Mhmm. Yeah. I yeah.\n\nI did I did my claim for FPT, but somehow it come out with the 120 k, which is $2 over the limit. So I don't get anything. But, hopefully, when I get my hopefully, when I do my tax, I will back I'll backtrack through that. I don't know. And then because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me then maybe.\n\nWill they do that? Or do I have to claim again maybe? I don't know. Yeah. Right.\n\nOkay. I don't know. Neither do I. Because when you put everything in yeah. But that's okay.\n\nThat's alright because I'll be like, that's okay. That can be a little injection in a couple of months' time maybe. It should fix some stuff. Yeah. Yeah.\n\nI'll do that, hopefully. But, yeah, I couldn't hear anything else that I've changed, but I'm actually tempted to get rid of my health insurance as well. That's with HealthPartners. It's just very expensive. I think it's, like, $1.55 or 4, and that's, like, three something something, yeah, ish.\n\nNo. And I'm not. Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200. And then maybe then if I need glasses or yeah. I could only I don't even get to buy glasses once a year anyway.\n\nMy son's all covered pretty much under Medicare, so I'm like, maybe I just drop it for now. I don't know what to do. Or maybe I just keep hospital cover or yeah. It's a lot of money. Yeah.\n\nWhen I skip, I think it's gone up to $1.00 8, but that's fine when I skip, we'll do. Yep. Yes. That's weird. I've got ambulance cover separate anyway.\n\nNo. No. I choose to. I mean, because I paid yeah. I'm a I'll have a look at that.\n\nI'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead. Stop, like, grinding my keys because they're all gonna decay away. But, like, it was, like, a $500 plate or something. I got a $65. I was like, wow.\n\nThat's good. But yeah. Okay. I don't know what to do. Oh, god.\n\nKill me now. Yeah. Thank you so much, Diana. I appreciate the call. Mhmm.\n\nMhmm. Mhmm. Yeah. Cool. Thank you so much.\n\nYou too. You're welcome. Thank you. Bye. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.023760046809911728},{"text":"I'm speaking.","start":1.1999999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.023686686530709267},{"text":"Hello.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.09678077697753906},{"text":"I just hello, Diana.","start":4.96,"end":6.96,"sentiment":"neutral","sentiment_score":0.14219798892736435},{"text":"Oh, you know, great.","start":6.96,"end":8.18,"sentiment":"positive","sentiment_score":0.4051862210035324}],"sentiment":"neutral","sentiment_score":0.1964542530477047,"num_words":12,"start":0.96,"end":8.18},{"sentences":[{"text":"Yeah.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":-0.09745289385318756},{"text":"Yeah.","start":17.515,"end":18.015,"sentiment":"neutral","sentiment_score":0.006190815009176731},{"text":"Yeah.","start":19.755001,"end":19.915,"sentiment":"neutral","sentiment_score":0.02113066427409649},{"text":"Yeah.","start":19.915,"end":20.154999,"sentiment":"neutral","sentiment_score":0.03228690102696419},{"text":"Yeah.","start":20.154999,"end":20.555,"sentiment":"neutral","sentiment_score":0.04755079746246338}],"sentiment":"neutral","sentiment_score":0.0019412567839026452,"num_words":5,"start":13.12,"end":20.555},{"sentences":[{"text":"Yeah.","start":20.555,"end":20.715,"sentiment":"neutral","sentiment_score":0.12670505046844482},{"text":"I'm just I was at work, and I thought, oh, what if I have 11:00 in my diary?","start":20.715,"end":24.974998,"sentiment":"neutral","sentiment_score":0.07140354030869073},{"text":"I don't know.","start":25.035,"end":25.515,"sentiment":"neutral","sentiment_score":-0.09493624170621236},{"text":"Must have been your 11:00, not my 11:00.","start":25.515,"end":28.175,"sentiment":"neutral","sentiment_score":-0.0785670024342835},{"text":"And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused.","start":28.42,"end":32.440002,"sentiment":"neutral","sentiment_score":-0.23942299364578157}],"sentiment":"neutral","sentiment_score":-0.08880899676724392,"num_words":51,"start":20.555,"end":32.440002},{"sentences":[{"text":"So it said eleven o'clock.","start":33.7,"end":35.24,"sentiment":"neutral","sentiment_score":-0.09295589476823807},{"text":"Alright, mate.","start":36.66,"end":37.48,"sentiment":"neutral","sentiment_score":-0.0438793720677495},{"text":"I'm stressed.","start":44.274998,"end":45.094997,"sentiment":"neutral","sentiment_score":0.02397777885198593},{"text":"It's all good.","start":45.315,"end":47.235,"sentiment":"neutral","sentiment_score":0.3266378541787465},{"text":"It's all good.","start":47.235,"end":48.114998,"sentiment":"positive","sentiment_score":0.39025357365608215}],"sentiment":"neutral","sentiment_score":0.10973944154878458,"num_words":15,"start":33.7,"end":48.114998},{"sentences":[{"text":"Because what time is it?","start":48.114998,"end":49.235,"sentiment":"neutral","sentiment_score":0.01546077076345682},{"text":"I think it's 11:30 here now.","start":49.235,"end":51.094997,"sentiment":"neutral","sentiment_score":0.0058440084879597025},{"text":"Yes.","start":51.635,"end":52.135,"sentiment":"neutral","sentiment_score":0.02881959266960621},{"text":"Right.","start":53.394997,"end":53.894997,"sentiment":"neutral","sentiment_score":0.016010016202926636},{"text":"You did.","start":56.434998,"end":57.0,"sentiment":"neutral","sentiment_score":0.03654394205659628}],"sentiment":"neutral","sentiment_score":0.015352359848717849,"num_words":15,"start":48.114998,"end":57.0},{"sentences":[{"text":"That's okay then.","start":57.16,"end":58.2,"sentiment":"neutral","sentiment_score":0.018726236186921597},{"text":"That's fine.","start":58.2,"end":58.92,"sentiment":"neutral","sentiment_score":0.15359871089458466},{"text":"It's absolutely fine.","start":58.92,"end":60.38,"sentiment":"neutral","sentiment_score":0.23452219863732657},{"text":"Mhmm.","start":69.64,"end":70.14,"sentiment":"neutral","sentiment_score":0.160096675157547},{"text":"Yep.","start":70.52,"end":70.995,"sentiment":"neutral","sentiment_score":0.1283160001039505}],"sentiment":"neutral","sentiment_score":0.13553554015234112,"num_words":10,"start":57.16,"end":70.995},{"sentences":[{"text":"Catherine Mary Thomas nineteen ten eighty '2, and my address is 19 West Haven Road to Helen Hill.","start":75.875,"end":80.775,"sentiment":"neutral","sentiment_score":0.021828423021361232},{"text":"Sorry.","start":96.439995,"end":96.915,"sentiment":"neutral","sentiment_score":-0.1669924259185791},{"text":"Oh, yeah.","start":103.395004,"end":104.135,"sentiment":"neutral","sentiment_score":-0.10451990365982056},{"text":"I keep fixing.","start":106.195,"end":108.835,"sentiment":"neutral","sentiment_score":-0.3279874523480733},{"text":"I'm like, oh, shit.","start":108.835,"end":109.895004,"sentiment":"neutral","sentiment_score":-0.3137979283928871}],"sentiment":"neutral","sentiment_score":-0.0793669531953388,"num_words":28,"start":75.875,"end":109.895004},{"sentences":[{"text":"Okay.","start":110.060005,"end":110.3,"sentiment":"neutral","sentiment_score":-0.05684555321931839},{"text":"That's good to know you get them as well.","start":110.3,"end":112.0,"sentiment":"neutral","sentiment_score":0.013580169942643907},{"text":"Can we do that?","start":176.57,"end":177.705,"sentiment":"neutral","sentiment_score":0.007948074722662568},{"text":"That's a really good idea.","start":177.785,"end":179.325,"sentiment":"positive","sentiment_score":0.5112756490707397},{"text":"Yeah.","start":179.705,"end":180.185,"sentiment":"neutral","sentiment_score":0.07678979635238647}],"sentiment":"neutral","sentiment_score":0.1365168158430606,"num_words":20,"start":110.060005,"end":180.185},{"sentences":[{"text":"I'm and if something happens, well, something happens.","start":180.185,"end":184.185,"sentiment":"neutral","sentiment_score":0.04723191517405212},{"text":"But, yeah, that'd be really handy.","start":184.185,"end":185.705,"sentiment":"neutral","sentiment_score":0.15940825268626213},{"text":"I know it's only 50 dollars.","start":185.705,"end":187.325,"sentiment":"neutral","sentiment_score":0.00995503234056135},{"text":"Oh, no.","start":189.545,"end":190.025,"sentiment":"neutral","sentiment_score":-0.00827937526628375},{"text":"Do six months.","start":190.025,"end":191.865,"sentiment":"neutral","sentiment_score":-0.01404105064769586}],"sentiment":"neutral","sentiment_score":0.05341412516310811,"num_words":25,"start":180.185,"end":191.865},{"sentences":[{"text":"Do six do six months.","start":191.865,"end":193.58,"sentiment":"neutral","sentiment_score":-0.006262004747986794},{"text":"Yeah.","start":194.04,"end":194.36,"sentiment":"neutral","sentiment_score":0.012318165972828863},{"text":"Because I've just I've just had to reduce my house.","start":194.36,"end":197.1,"sentiment":"neutral","sentiment_score":-0.11137073747813701},{"text":"So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no.","start":197.24,"end":202.92,"sentiment":"neutral","sentiment_score":-0.11603382751345634},{"text":"I did.","start":202.92,"end":203.16,"sentiment":"neutral","sentiment_score":-0.10696417093276978}],"sentiment":"neutral","sentiment_score":-0.0965080032811353,"num_words":38,"start":191.865,"end":203.16},{"sentences":[{"text":"I think it was just $300 out of my pay.","start":203.16,"end":205.82,"sentiment":"neutral","sentiment_score":-0.08223821744322776},{"text":"And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center.","start":207.58499,"end":213.44499,"sentiment":"neutral","sentiment_score":-0.13533438052292224},{"text":"It's just like I'm like, I can't I can't do my hours if I'm not working from home.","start":215.025,"end":219.84,"sentiment":"neutral","sentiment_score":-0.1406888026330206},{"text":"Like, I could do it if I'm working from home, but because you're in the office three days a week.","start":219.84,"end":222.88,"sentiment":"neutral","sentiment_score":-0.04088735319674015},{"text":"So I've decided to reduce my hours four hours, the fortnight from seventy five to seventy one.","start":222.88,"end":229.45999,"sentiment":"neutral","sentiment_score":0.04730645304217058}],"sentiment":"neutral","sentiment_score":-0.07632985063221144,"num_words":92,"start":203.16,"end":229.45999},{"sentences":[{"text":"So that would actually be really good if I I mean, I know it's only like, it's not a lot of money, but yeah.","start":230.48,"end":236.86499,"sentiment":"neutral","sentiment_score":0.14741675617794195},{"text":"And I've rehomed the cat, so I don't have the cat tossed, so that's good.","start":237.405,"end":241.105,"sentiment":"neutral","sentiment_score":0.12248539254069328},{"text":"Well and and I got rid of the chicken.","start":244.36499,"end":247.14,"sentiment":"neutral","sentiment_score":0.039807319227192134},{"text":"So yeah.","start":247.14,"end":247.54001,"sentiment":"neutral","sentiment_score":0.03730005584657192},{"text":"So yeah.","start":247.54001,"end":247.94,"sentiment":"neutral","sentiment_score":0.026067864149808884}],"sentiment":"neutral","sentiment_score":0.1126977836426634,"num_words":52,"start":230.48,"end":247.94},{"sentences":[{"text":"If we can put that on a freeze for maybe six months.","start":247.94,"end":250.74,"sentiment":"neutral","sentiment_score":-0.05930827589084705},{"text":"And then can we reassess it and then, like, continue with if I need to?","start":250.74,"end":254.26,"sentiment":"neutral","sentiment_score":-0.00987116266041994},{"text":"Yeah.","start":254.26,"end":254.5,"sentiment":"neutral","sentiment_score":0.01397855393588543},{"text":"Okay.","start":254.5,"end":255.0,"sentiment":"neutral","sentiment_score":0.05143493413925171},{"text":"Yep.","start":260.075,"end":260.575,"sentiment":"neutral","sentiment_score":0.008398344740271568}],"sentiment":"neutral","sentiment_score":-0.0261984972593685,"num_words":30,"start":247.94,"end":260.575},{"sentences":[{"text":"Yeah.","start":268.475,"end":268.975,"sentiment":"neutral","sentiment_score":0.06148020178079605},{"text":"Thank you.","start":269.11502,"end":269.88,"sentiment":"neutral","sentiment_score":0.06262927316129208},{"text":"That's fine.","start":289.335,"end":290.07498,"sentiment":"neutral","sentiment_score":0.030638793483376503},{"text":"Yep.","start":293.655,"end":294.03,"sentiment":"neutral","sentiment_score":-0.0558241605758667},{"text":"Yes.","start":299.47,"end":299.97,"sentiment":"neutral","sentiment_score":-0.021388521417975426}],"sentiment":"neutral","sentiment_score":0.024400521868041584,"num_words":7,"start":268.475,"end":299.97},{"sentences":[{"text":"Yes.","start":302.35,"end":302.85,"sentiment":"neutral","sentiment_score":-0.050144415348768234},{"text":"Yep.","start":331.5,"end":331.74,"sentiment":"neutral","sentiment_score":0.13465054333209991},{"text":"Cool.","start":331.74,"end":332.24,"sentiment":"neutral","sentiment_score":0.3100186288356781},{"text":"Yeah.","start":335.5,"end":336.0,"sentiment":"neutral","sentiment_score":0.22136005759239197},{"text":"Yep.","start":336.06,"end":336.56,"sentiment":"neutral","sentiment_score":0.19569391012191772}],"sentiment":"neutral","sentiment_score":0.1623157449066639,"num_words":5,"start":302.35,"end":336.56},{"sentences":[{"text":"Yep.","start":338.435,"end":338.935,"sentiment":"neutral","sentiment_score":0.23532353341579437},{"text":"Yeah.","start":338.995,"end":339.315,"sentiment":"neutral","sentiment_score":0.09421160072088242},{"text":"I just got a pay right, but it's not covering the rest of the stuff that I've got coming out to try oh, I just gotta sort my shit out.","start":339.315,"end":347.175,"sentiment":"negative","sentiment_score":-0.3662082314491272},{"text":"I just gotta sort my shit out.","start":347.47498,"end":349.25497,"sentiment":"neutral","sentiment_score":-0.2513236999511719},{"text":"I'm finally gone to the lawyer as well.","start":349.555,"end":352.33,"sentiment":"neutral","sentiment_score":-0.17635048739612103}],"sentiment":"neutral","sentiment_score":-0.2941868427269002,"num_words":47,"start":338.435,"end":352.33},{"sentences":[{"text":"Yeah.","start":352.33,"end":352.56998,"sentiment":"neutral","sentiment_score":-0.017639869824051857},{"text":"I've finally gone to the lawyer as well when she's, like, between 3 and $5.","start":352.56998,"end":355.84998,"sentiment":"neutral","sentiment_score":-0.00721205056955417},{"text":"Can you put $5 as a retainer in our account?","start":355.84998,"end":357.84998,"sentiment":"neutral","sentiment_score":-0.006496163737028837},{"text":"I'm like, how about 15 100?","start":357.84998,"end":359.55,"sentiment":"neutral","sentiment_score":-0.014197437868764004},{"text":"Which I put $2 in my mom's account so that I didn't touch it so that I could if something happened with my car, I've got a $2,000 because I upped the the you know, like, if I wanted a claim, like, if something happened.","start":362.16998,"end":376.54498,"sentiment":"neutral","sentiment_score":-0.07517189561492867}],"sentiment":"neutral","sentiment_score":-0.047515612930156194,"num_words":77,"start":352.33,"end":376.54498},{"sentences":[{"text":"So I was like, mom, that way, that's there for insurance purposes for house or the car.","start":376.685,"end":379.97,"sentiment":"neutral","sentiment_score":-0.11851169212776072},{"text":"Like, if something happens, now I've had to use that.","start":379.97,"end":382.12997,"sentiment":"neutral","sentiment_score":-0.24133150577545165},{"text":"So I'm like, fuck.","start":382.12997,"end":383.09,"sentiment":"negative","sentiment_score":-0.36705926060676575},{"text":"And I did draw $10 out of my home and let them pay bills and shit.","start":383.09,"end":389.43,"sentiment":"negative","sentiment_score":-0.34503081627190113},{"text":"Yeah.","start":390.665,"end":391.165,"sentiment":"neutral","sentiment_score":-0.11342259496450424}],"sentiment":"neutral","sentiment_score":-0.24021180253475904,"num_words":48,"start":376.685,"end":391.165},{"sentences":[{"text":"I'm like, it's a daisy.","start":391.865,"end":394.745,"sentiment":"neutral","sentiment_score":-0.22356241196393967},{"text":"I've overspent yet again thinking I had some extra money, but, anyway, I don't.","start":394.745,"end":399.085,"sentiment":"neutral","sentiment_score":-0.2770092189311981},{"text":"Yeah.","start":415.99,"end":416.49,"sentiment":"neutral","sentiment_score":0.022350560873746872},{"text":"That's Field.","start":416.71,"end":419.185,"sentiment":"neutral","sentiment_score":0.05327931046485901},{"text":"Cool.","start":421.965,"end":422.465,"sentiment":"neutral","sentiment_score":0.220016285777092}],"sentiment":"neutral","sentiment_score":-0.20204415901199632,"num_words":23,"start":391.865,"end":422.465},{"sentences":[{"text":"Thank you.","start":423.64502,"end":424.545,"sentiment":"positive","sentiment_score":0.5646264553070068},{"text":"Yep.","start":431.64502,"end":432.045,"sentiment":"neutral","sentiment_score":0.22780399024486545},{"text":"Perfect.","start":432.045,"end":432.54,"sentiment":"positive","sentiment_score":0.37347930669784546},{"text":"And then reinstate.","start":439.5,"end":440.72,"sentiment":"neutral","sentiment_score":0.09855754673480988},{"text":"Yeah.","start":441.9,"end":442.4,"sentiment":"neutral","sentiment_score":0.06817618012428284}],"sentiment":"neutral","sentiment_score":0.2617981284856796,"num_words":8,"start":423.64502,"end":442.4},{"sentences":[{"text":"If you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow.","start":443.58002,"end":449.055,"sentiment":"neutral","sentiment_score":0.037053652310177036},{"text":"So just make sure my work email's included, and I'll print it.","start":449.115,"end":452.075,"sentiment":"neutral","sentiment_score":0.07638396043330431},{"text":"It's fine.","start":452.075,"end":452.475,"sentiment":"neutral","sentiment_score":0.2046445906162262},{"text":"So no stress.","start":452.475,"end":453.295,"sentiment":"neutral","sentiment_score":0.14609079559644064},{"text":"Yeah.","start":460.235,"end":460.735,"sentiment":"neutral","sentiment_score":0.027299437671899796}],"sentiment":"neutral","sentiment_score":0.06448054961042433,"num_words":41,"start":443.58002,"end":460.735},{"sentences":[{"text":"Great.","start":460.79498,"end":461.29498,"sentiment":"neutral","sentiment_score":0.32674551010131836},{"text":"Okay.","start":463.84998,"end":464.34998,"sentiment":"neutral","sentiment_score":-0.07809490710496902},{"text":"Yeah.","start":473.05,"end":473.3,"sentiment":"neutral","sentiment_score":0.008621018379926682},{"text":"Yeah.","start":473.3,"end":473.8,"sentiment":"neutral","sentiment_score":0.027196895331144333},{"text":"The premiums then just go back to normal, like, once it's ringing active.","start":475.73502,"end":478.77502,"sentiment":"neutral","sentiment_score":0.06010917774759806}],"sentiment":"neutral","sentiment_score":0.06269928396624677,"num_words":17,"start":460.79498,"end":478.77502},{"sentences":[{"text":"Is that cool.","start":478.77502,"end":480.45502,"sentiment":"neutral","sentiment_score":0.13232111185789108},{"text":"Yep.","start":480.45502,"end":480.695,"sentiment":"neutral","sentiment_score":0.0689423605799675},{"text":"That's fine then.","start":480.695,"end":481.67502,"sentiment":"neutral","sentiment_score":0.09306825945774715},{"text":"Yep.","start":487.095,"end":487.575,"sentiment":"neutral","sentiment_score":0.04481114447116852},{"text":"I think so.","start":487.575,"end":488.375,"sentiment":"neutral","sentiment_score":0.019470101532836754}],"sentiment":"neutral","sentiment_score":0.07712108396332372,"num_words":11,"start":478.77502,"end":488.375},{"sentences":[{"text":"Yeah.","start":488.375,"end":488.7,"sentiment":"neutral","sentiment_score":0.014638199470937252},{"text":"Yep.","start":489.98,"end":490.48,"sentiment":"neutral","sentiment_score":0.023424632847309113},{"text":"Yep.","start":491.5,"end":492.0,"sentiment":"neutral","sentiment_score":-0.05739619582891464},{"text":"Yes.","start":504.835,"end":505.155,"sentiment":"neutral","sentiment_score":0.16903892159461975},{"text":"Cool.","start":505.155,"end":505.655,"sentiment":"positive","sentiment_score":0.3817059099674225}],"sentiment":"neutral","sentiment_score":0.10628229361027479,"num_words":5,"start":488.375,"end":505.655},{"sentences":[{"text":"No.","start":526.95,"end":527.19,"sentiment":"neutral","sentiment_score":0.09843802452087402},{"text":"That's a good that was a good idea.","start":527.19,"end":528.87,"sentiment":"positive","sentiment_score":0.5091241337358952},{"text":"Thank you so much.","start":528.87,"end":530.07,"sentiment":"positive","sentiment_score":0.6591354161500931},{"text":"Yep.","start":530.07,"end":530.57,"sentiment":"neutral","sentiment_score":0.27456778287887573},{"text":"Yep.","start":531.27,"end":531.77,"sentiment":"neutral","sentiment_score":0.255126416683197}],"sentiment":"positive","sentiment_score":0.489177797238032,"num_words":15,"start":526.95,"end":531.77},{"sentences":[{"text":"Mhmm.","start":546.675,"end":546.835,"sentiment":"neutral","sentiment_score":0.06078719720244408},{"text":"Mhmm.","start":546.835,"end":547.315,"sentiment":"neutral","sentiment_score":0.05882808938622475},{"text":"Mhmm.","start":547.315,"end":547.815,"sentiment":"neutral","sentiment_score":0.12766164541244507},{"text":"Yeah.","start":564.025,"end":564.525,"sentiment":"neutral","sentiment_score":0.10685495287179948},{"text":"I yeah.","start":565.465,"end":570.825,"sentiment":"neutral","sentiment_score":0.11079222708940506}],"sentiment":"neutral","sentiment_score":0.09595272317528725,"num_words":6,"start":546.675,"end":570.825},{"sentences":[{"text":"I did I did my claim for FPT, but somehow it come out with the 120 k, which is $2 over the limit.","start":570.825,"end":579.05005,"sentiment":"neutral","sentiment_score":-0.05683870937513268},{"text":"So I don't get anything.","start":579.05005,"end":580.09,"sentiment":"negative","sentiment_score":-0.39412109851837157},{"text":"But, hopefully, when I get my hopefully, when I do my tax, I will back I'll backtrack through that.","start":580.09,"end":585.53,"sentiment":"neutral","sentiment_score":-0.062421976931785285},{"text":"I don't know.","start":585.53,"end":586.35004,"sentiment":"neutral","sentiment_score":-0.16041107227404913},{"text":"And then because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me then maybe.","start":586.41003,"end":593.375,"sentiment":"neutral","sentiment_score":0.02999948486685753}],"sentiment":"neutral","sentiment_score":-0.05593545953432719,"num_words":75,"start":570.825,"end":593.375},{"sentences":[{"text":"Will they do that?","start":593.835,"end":594.635,"sentiment":"neutral","sentiment_score":-0.0012401584535837173},{"text":"Or do I have to claim again maybe?","start":594.635,"end":596.235,"sentiment":"neutral","sentiment_score":-0.014614813728258014},{"text":"I don't know.","start":596.235,"end":597.055,"sentiment":"neutral","sentiment_score":-0.12284724165995915},{"text":"Yeah.","start":597.59503,"end":598.09503,"sentiment":"neutral","sentiment_score":-0.0640806034207344},{"text":"Right.","start":602.555,"end":602.875,"sentiment":"neutral","sentiment_score":-0.044751811772584915}],"sentiment":"neutral","sentiment_score":-0.035250193165505636,"num_words":17,"start":593.835,"end":602.875},{"sentences":[{"text":"Okay.","start":602.875,"end":603.3,"sentiment":"neutral","sentiment_score":-0.19416561722755432},{"text":"I don't know.","start":603.3,"end":611.62,"sentiment":"negative","sentiment_score":-0.3646329343318939},{"text":"Neither do I.","start":611.62,"end":612.26,"sentiment":"neutral","sentiment_score":-0.21297467251618704},{"text":"Because when you put everything in yeah.","start":612.26,"end":615.775,"sentiment":"neutral","sentiment_score":-0.12953076431793825},{"text":"But that's okay.","start":615.775,"end":616.575,"sentiment":"neutral","sentiment_score":0.07446858038504918}],"sentiment":"neutral","sentiment_score":-0.15354694393189514,"num_words":17,"start":602.875,"end":616.575},{"sentences":[{"text":"That's alright because I'll be like, that's okay.","start":616.575,"end":618.335,"sentiment":"neutral","sentiment_score":0.11862525902688503},{"text":"That can be a little injection in a couple of months' time maybe.","start":618.335,"end":621.155,"sentiment":"neutral","sentiment_score":0.04979753035765428},{"text":"It should fix some stuff.","start":622.575,"end":624.915,"sentiment":"neutral","sentiment_score":0.025755138695240022},{"text":"Yeah.","start":629.535,"end":630.035,"sentiment":"neutral","sentiment_score":0.07685254514217377},{"text":"Yeah.","start":634.5,"end":634.89996,"sentiment":"neutral","sentiment_score":0.008292438462376595}],"sentiment":"neutral","sentiment_score":0.06465323728376202,"num_words":28,"start":616.575,"end":634.89996},{"sentences":[{"text":"I'll do that, hopefully.","start":634.89996,"end":636.04,"sentiment":"neutral","sentiment_score":-0.018290500389412045},{"text":"But, yeah, I couldn't hear anything else that I've changed, but I'm actually tempted to get rid of my health insurance as well.","start":636.18,"end":647.805,"sentiment":"neutral","sentiment_score":-0.21299913363612216},{"text":"That's with HealthPartners.","start":648.825,"end":650.045,"sentiment":"neutral","sentiment_score":-0.026760419209798176},{"text":"It's just very expensive.","start":651.785,"end":653.325,"sentiment":"neutral","sentiment_score":-0.12860686145722866},{"text":"I think it's, like, $1.55 or 4, and that's, like, three something something, yeah, ish.","start":661.48,"end":667.74,"sentiment":"neutral","sentiment_score":-0.06637421330170971}],"sentiment":"neutral","sentiment_score":-0.13533520343480632,"num_words":49,"start":634.89996,"end":667.74},{"sentences":[{"text":"No.","start":677.935,"end":678.255,"sentiment":"neutral","sentiment_score":-0.255282461643219},{"text":"And I'm not.","start":678.255,"end":678.895,"sentiment":"neutral","sentiment_score":-0.2559201667706172},{"text":"Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200.","start":678.895,"end":683.615,"sentiment":"neutral","sentiment_score":-0.19453781992197036},{"text":"And then maybe then if I need glasses or yeah.","start":683.615,"end":687.70996,"sentiment":"neutral","sentiment_score":-0.17193436920642852},{"text":"I could only I don't even get to buy glasses once a year anyway.","start":687.70996,"end":690.37,"sentiment":"neutral","sentiment_score":-0.2591558503253119}],"sentiment":"neutral","sentiment_score":-0.21377760327110687,"num_words":48,"start":677.935,"end":690.37},{"sentences":[{"text":"My son's all covered pretty much under Medicare, so I'm like, maybe I just drop it for now.","start":690.51,"end":694.58997,"sentiment":"neutral","sentiment_score":-0.13746639589468637},{"text":"I don't know what to do.","start":694.58997,"end":696.13,"sentiment":"neutral","sentiment_score":-0.25781980405251187},{"text":"Or maybe I just keep hospital cover or yeah.","start":696.91,"end":712.075,"sentiment":"neutral","sentiment_score":-0.05534172968731986},{"text":"It's a lot of money.","start":712.075,"end":713.215,"sentiment":"neutral","sentiment_score":-0.1636683911085129},{"text":"Yeah.","start":717.25,"end":717.49,"sentiment":"neutral","sentiment_score":-0.010044281370937824}],"sentiment":"neutral","sentiment_score":-0.13712245524407196,"num_words":39,"start":690.51,"end":717.49},{"sentences":[{"text":"When I skip, I think it's gone up to $1.00 8, but that's fine when I skip, we'll do.","start":717.49,"end":720.93,"sentiment":"neutral","sentiment_score":-0.014713449673236985},{"text":"Yep.","start":720.93,"end":721.43,"sentiment":"neutral","sentiment_score":0.10262537002563477},{"text":"Yes.","start":768.04504,"end":768.39,"sentiment":"neutral","sentiment_score":-0.026641124859452248},{"text":"That's weird.","start":772.95,"end":773.77,"sentiment":"neutral","sentiment_score":-0.10768167302012444},{"text":"I've got ambulance cover separate anyway.","start":774.07,"end":776.33,"sentiment":"neutral","sentiment_score":-0.03620503501345714}],"sentiment":"neutral","sentiment_score":-0.021936719129183168,"num_words":29,"start":717.49,"end":776.33},{"sentences":[{"text":"No.","start":780.95,"end":781.45,"sentiment":"neutral","sentiment_score":-0.05913514643907547},{"text":"No.","start":781.675,"end":781.995,"sentiment":"neutral","sentiment_score":-0.05555693060159683},{"text":"I choose to.","start":781.995,"end":787.145,"sentiment":"neutral","sentiment_score":-0.03914758935570717},{"text":"I mean, because I paid yeah.","start":798.28,"end":806.54004,"sentiment":"neutral","sentiment_score":-0.0028731521839896836},{"text":"I'm a I'll have a look at that.","start":807.24005,"end":808.86005,"sentiment":"neutral","sentiment_score":-0.009717238019220531}],"sentiment":"neutral","sentiment_score":-0.017216403282394533,"num_words":19,"start":780.95,"end":808.86005},{"sentences":[{"text":"I'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead.","start":809.32,"end":817.605,"sentiment":"neutral","sentiment_score":0.02685643984004855},{"text":"Stop, like, grinding my keys because they're all gonna decay away.","start":817.745,"end":821.925,"sentiment":"neutral","sentiment_score":-0.08992586166343906},{"text":"But, like, it was, like, a $500 plate or something.","start":822.305,"end":824.455,"sentiment":"neutral","sentiment_score":-0.022019307129085064},{"text":"I got a $65.","start":824.455,"end":825.77997,"sentiment":"neutral","sentiment_score":0.021538242232054472},{"text":"I was like, wow.","start":825.77997,"end":826.74,"sentiment":"neutral","sentiment_score":0.042429815512150526}],"sentiment":"neutral","sentiment_score":-0.008497480036956924,"num_words":49,"start":809.32,"end":826.74},{"sentences":[{"text":"That's good.","start":826.74,"end":827.38,"sentiment":"neutral","sentiment_score":0.10515673086047173},{"text":"But yeah.","start":827.38,"end":829.48,"sentiment":"neutral","sentiment_score":0.017529615201056004},{"text":"Okay.","start":830.58,"end":831.08,"sentiment":"neutral","sentiment_score":-0.006002274341881275},{"text":"I don't know what to do.","start":832.1,"end":833.88,"sentiment":"neutral","sentiment_score":-0.09661246898273627},{"text":"Oh, god.","start":834.33997,"end":835.0,"sentiment":"neutral","sentiment_score":-0.1876431256532669}],"sentiment":"neutral","sentiment_score":-0.05504543441705979,"num_words":13,"start":826.74,"end":835.0},{"sentences":[{"text":"Kill me now.","start":835.06,"end":835.95996,"sentiment":"neutral","sentiment_score":-0.2623343418041865},{"text":"Yeah.","start":852.235,"end":852.72,"sentiment":"neutral","sentiment_score":0.11521482467651369},{"text":"Thank you so much, Diana.","start":852.95996,"end":854.16,"sentiment":"positive","sentiment_score":0.5059502065181732},{"text":"I appreciate the call.","start":854.16,"end":855.3,"sentiment":"positive","sentiment_score":0.5571875125169754},{"text":"Mhmm.","start":860.31995,"end":860.81995,"sentiment":"neutral","sentiment_score":0.1327634155750275}],"sentiment":"neutral","sentiment_score":0.3013911641069821,"num_words":14,"start":835.06,"end":860.81995},{"sentences":[{"text":"Mhmm.","start":866.95996,"end":867.405,"sentiment":"neutral","sentiment_score":0.023122090846300125},{"text":"Mhmm.","start":867.965,"end":868.465,"sentiment":"neutral","sentiment_score":0.05550924316048622},{"text":"Yeah.","start":872.125,"end":872.445,"sentiment":"positive","sentiment_score":0.4270331859588623},{"text":"Cool.","start":872.445,"end":872.765,"sentiment":"positive","sentiment_score":0.7858541011810303},{"text":"Thank you so much.","start":872.765,"end":873.825,"sentiment":"positive","sentiment_score":0.8480675369501114}],"sentiment":"positive","sentiment_score":0.5854735961183906,"num_words":8,"start":866.95996,"end":873.825},{"sentences":[{"text":"You too.","start":877.24506,"end":878.065,"sentiment":"positive","sentiment_score":0.5128626376390457},{"text":"You're welcome.","start":878.38696,"end":879.12695,"sentiment":"positive","sentiment_score":0.6420103907585144},{"text":"Thank you.","start":879.18695,"end":879.74695,"sentiment":"positive","sentiment_score":0.7187179028987885},{"text":"Bye.","start":879.74695,"end":880.24695,"sentiment":"positive","sentiment_score":0.3971467912197113},{"text":"Bye.","start":880.38696,"end":880.88696,"sentiment":"neutral","sentiment_score":0.2100605666637421}],"sentiment":"positive","sentiment_score":0.5442986525595188,"num_words":8,"start":877.24506,"end":880.88696},{"sentences":[{"text":"Bye.","start":881.26697,"end":881.76697,"sentiment":"neutral","sentiment_score":-0.1060052439570427}],"sentiment":"neutral","sentiment_score":-0.1060052439570427,"num_words":1,"start":881.26697,"end":881.76697}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. I'm speaking.\n\nChannel 0: Hi, Catherine. It's Dana from Oakview\n\nChannel 1: Hello.\n\nChannel 0: Financial.\n\nChannel 1: I just\n\nChannel 0: How are you?\n\nChannel 1: hello, Diana. Oh, you know, great.\n\nChannel 0: Yeah. I just wanna give you a quick call now if that's okay. I don't wanna take up\n\nChannel 1: Yeah.\n\nChannel 0: too much time. I just had some things I wanted to sort of run through with you that saw and just sort of catch up\n\nChannel 1: Yeah.\n\nChannel 0: as well. Is now okay? Yeah?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. I'm just\n\nChannel 0: Fantastic.\n\nChannel 1: I was at work, and I thought, oh, what if I have 11:00 in my diary? I don't know. Must\n\nChannel 0: That's\n\nChannel 1: have been\n\nChannel 0: so\n\nChannel 1: your 11:00, not my 11:00. And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused.\n\nChannel 0: oh, that's so yeah. I'm\n\nChannel 1: So\n\nChannel 0: so\n\nChannel 1: it said\n\nChannel 0: sorry\n\nChannel 1: eleven\n\nChannel 0: for the\n\nChannel 1: o'clock.\n\nChannel 0: confusion there. Because I had 11:30\n\nChannel 1: Alright,\n\nChannel 0: in\n\nChannel 1: mate.\n\nChannel 0: my calendar, 11AM South Australia time, but then you've received a text message slightly oddly. So that's okay. I'm so sorry. We'll have it now. That way,\n\nChannel 1: I'm\n\nChannel 0: you've\n\nChannel 1: stressed.\n\nChannel 0: got the rest of your\n\nChannel 1: It's\n\nChannel 0: day.\n\nChannel 1: all good. It's all good. Because what time is it? I think it's 11:30 here now.\n\nChannel 0: It's eleven\n\nChannel 1: Yes.\n\nChannel 0: o'clock here. I think when Kaden\n\nChannel 1: Right.\n\nChannel 0: booked in, he had the time difference back the front.\n\nChannel 1: You did.\n\nChannel 0: That's all.\n\nChannel 1: That's okay\n\nChannel 0: Sorry.\n\nChannel 1: then. That's fine. It's absolutely\n\nChannel 0: I see.\n\nChannel 1: fine.\n\nChannel 0: Yeah. Look. I do just wanna discuss your personal information there. So I will just confirm that you're happy for me to continue with the call recording. Is that right?\n\nYep.\n\nChannel 1: Mhmm.\n\nChannel 0: Beautiful. And the\n\nChannel 1: Yep.\n\nChannel 0: security there with you as well just to confirm your full name, date of birth, and address I should have on file.\n\nChannel 1: Catherine Mary Thomas nineteen ten eighty\n\nChannel 0: Yep.\n\nChannel 1: '2, and my address is 19 West Haven Road to Helen Hill.\n\nChannel 0: Beautiful. Thank you so much for that. One of the things I sort of wanted to talk to you about was more about your trauma policy. So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment. And, obviously, money is you're coming and going at different times, and\n\nChannel 1: Sorry.\n\nChannel 0: you're trying to restructure everything. But I'm still just seeing the lapse the lapse notices that are coming through every month and\n\nChannel 1: Oh, yeah.\n\nChannel 0: that the dishonor notices that are coming, and I think you're\n\nChannel 1: I\n\nChannel 0: receiving those as well. It's probably\n\nChannel 1: keep\n\nChannel 0: not.\n\nChannel 1: fixing. I'm like, oh, shit. Okay. That's\n\nChannel 0: Yeah.\n\nChannel 1: good to\n\nChannel 0: No.\n\nChannel 1: know you get them as well.\n\nChannel 0: Yeah. We we absolutely do. So I can see your policy is paid up for this month now, which is good. But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can. So you they have what's called a premium holiday.\n\nAnd, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze. So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma. But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place. You just won't pay for it for the time being. And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy.\n\nSo I\n\nChannel 1: Can\n\nChannel 0: just\n\nChannel 1: we\n\nChannel 0: wanted\n\nChannel 1: do\n\nChannel 0: to\n\nChannel 1: that?\n\nChannel 0: sort of let\n\nChannel 1: That's\n\nChannel 0: you know\n\nChannel 1: a really\n\nChannel 0: you have\n\nChannel 1: good\n\nChannel 0: that\n\nChannel 1: idea.\n\nChannel 0: option.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah?\n\nChannel 1: I'm and if something\n\nChannel 0: Just to\n\nChannel 1: happens,\n\nChannel 0: hopefully\n\nChannel 1: well, something happens. But, yeah, that'd\n\nChannel 0: well,\n\nChannel 1: be\n\nChannel 0: did\n\nChannel 1: really handy.\n\nChannel 0: you want me\n\nChannel 1: I know\n\nChannel 0: just\n\nChannel 1: it's\n\nChannel 0: to\n\nChannel 1: only\n\nChannel 0: start with\n\nChannel 1: 50\n\nChannel 0: a smaller\n\nChannel 1: dollars.\n\nChannel 0: time frame? Yeah. So\n\nChannel 1: Oh,\n\nChannel 0: at\n\nChannel 1: no.\n\nChannel 0: the\n\nChannel 1: Do\n\nChannel 0: moment, it's\n\nChannel 1: six\n\nChannel 0: sixty\n\nChannel 1: months. Do six do six\n\nChannel 0: six\n\nChannel 1: months.\n\nChannel 0: months? Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Because\n\nChannel 0: That's\n\nChannel 1: I've\n\nChannel 0: okay.\n\nChannel 1: just I've just had to reduce my house. So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no. I did. I think it was just $300 out of my pay.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center.\n\nChannel 0: Oh, no.\n\nChannel 1: It's just like I'm like, I can't I can't do my hours if I'm not working from home. Like, I could do it if\n\nChannel 0: Yeah.\n\nChannel 1: I'm working from home, but because you're in the office three days a week. So I've decided to reduce my hours four hours,\n\nChannel 0: Wow.\n\nChannel 1: the fortnight from seventy five to seventy one. So that would actually be really good\n\nChannel 0: Yeah. Yep.\n\nChannel 1: if\n\nChannel 0: Perfect.\n\nChannel 1: I I mean, I know it's only like, it's not a lot of money, but yeah.\n\nChannel 0: Yep.\n\nChannel 1: And I've\n\nChannel 0: If\n\nChannel 1: rehomed\n\nChannel 0: it's just\n\nChannel 1: the\n\nChannel 0: lazy,\n\nChannel 1: cat,\n\nChannel 0: it's\n\nChannel 1: so\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: little\n\nChannel 1: don't\n\nChannel 0: bit\n\nChannel 1: have the\n\nChannel 0: of stress.\n\nChannel 1: cat tossed, so that's good.\n\nChannel 0: Wow. Wow. One last thing, and this will just add one last thing\n\nChannel 1: Well\n\nChannel 0: on\n\nChannel 1: and\n\nChannel 0: your on your plate there.\n\nChannel 1: and I got rid of the chicken. So yeah. So yeah. If we can\n\nChannel 0: Yep.\n\nChannel 1: put that on a freeze for maybe\n\nChannel 0: Yep.\n\nChannel 1: six months. And then can\n\nChannel 0: Yeah.\n\nChannel 1: we reassess it and then, like, continue with if I need to? Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Absolutely. It just sorta means you you don't have the risk of the policy lapsing there. The premiums\n\nChannel 1: Yep.\n\nChannel 0: wouldn't be coming out for a period of time. I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you.\n\nChannel 1: Yeah. Thank\n\nChannel 0: We don't\n\nChannel 1: you.\n\nChannel 0: have to update advice or anything to reflect this. It's just a form we need to get from TEL. Essentially, you've just got a note that you accept that there has been a change to your circumstances. I had a quick look at the form. It basically says we accept your request.\n\nWe will confirm the certain date of the premium holiday in writing. So they may just choose to use the full twelve months, and then you can\n\nChannel 1: That's\n\nChannel 0: always\n\nChannel 1: fine.\n\nChannel 0: bring it back if you need to to start. Like, we can look at six months, and then if you no longer\n\nChannel 1: Yep.\n\nChannel 0: need that, if you're comfortable reinstating it, we'll just call and say, hey. Take it off the premium holiday, and they'll\n\nChannel 1: Yes.\n\nChannel 0: start just recuperating the cost a little bit.\n\nChannel 1: Yes.\n\nChannel 0: The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet. But your household income for the last three months has reduced by 30% or more. So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there.\n\nChannel 1: Yep. Cool.\n\nChannel 0: Are you happy for us to pre tick that box for you and\n\nChannel 1: Yeah.\n\nChannel 0: pre fill\n\nChannel 1: Yep.\n\nChannel 0: the form and just send it through? Beautiful.\n\nChannel 1: Yep. Yeah. I just\n\nChannel 0: I'll\n\nChannel 1: got a pay right, but it's not covering the rest of the stuff that I've got coming out to\n\nChannel 0: no.\n\nChannel 1: try\n\nChannel 0: Oh, you poor thing. Well,\n\nChannel 1: oh,\n\nChannel 0: hopefully,\n\nChannel 1: I just gotta\n\nChannel 0: this helps\n\nChannel 1: sort my\n\nChannel 0: a little\n\nChannel 1: shit out.\n\nChannel 0: bit. Yeah.\n\nChannel 1: I just\n\nChannel 0: It\n\nChannel 1: gotta\n\nChannel 0: takes\n\nChannel 1: sort\n\nChannel 0: time.\n\nChannel 1: my shit out.\n\nChannel 0: It\n\nChannel 1: I'm\n\nChannel 0: does take time. There's\n\nChannel 1: finally\n\nChannel 0: a\n\nChannel 1: gone\n\nChannel 0: lot\n\nChannel 1: to\n\nChannel 0: going\n\nChannel 1: the lawyer\n\nChannel 0: on.\n\nChannel 1: as well. Yeah. I've finally gone to the lawyer\n\nChannel 0: You\n\nChannel 1: as well\n\nChannel 0: did?\n\nChannel 1: when she's, like, between 3 and $5. Can you put $5 as a retainer in our account? I'm like, how about 15\n\nChannel 0: Wow.\n\nChannel 1: 100?\n\nChannel 0: Wow. Yeah.\n\nChannel 1: Which\n\nChannel 0: And did you\n\nChannel 1: I\n\nChannel 0: yeah.\n\nChannel 1: put $2 in my mom's\n\nChannel 0: Yeah.\n\nChannel 1: account so that I didn't touch it so that I could if something happened with my car, I've got a\n\nChannel 0: Yeah.\n\nChannel 1: $2,000 because I upped the the you know, like, if I wanted a claim, like, if\n\nChannel 0: Yeah.\n\nChannel 1: something happened. So I was\n\nChannel 0: Yeah.\n\nChannel 1: like, mom, that way, that's there for insurance purposes for house or the car. Like, if something happens, now I've had to use that. So I'm like,\n\nChannel 0: Yeah.\n\nChannel 1: fuck. And\n\nChannel 0: Yeah.\n\nChannel 1: I did draw $10 out of my home and let them pay bills and shit.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I'm like,\n\nChannel 0: You've got a lot going on at the moment.\n\nChannel 1: it's a daisy. I've overspent yet again thinking I had some extra money, but, anyway, I don't.\n\nChannel 0: Oh, well, hopefully, this just helps a little bit. I know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis. So it's just a little bit extra money that you'll have, you know, put towards something\n\nChannel 1: Yeah.\n\nChannel 0: else, hopefully.\n\nChannel 1: That's\n\nChannel 0: So yeah.\n\nChannel 1: Field.\n\nChannel 0: Yeah. Beautiful. Well, I will get Kayne to do\n\nChannel 1: Cool.\n\nChannel 0: that form for you.\n\nChannel 1: Thank\n\nChannel 0: We can\n\nChannel 1: you.\n\nChannel 0: we can pre fill it with as much information as possible. I'll get Tim to confirm with Tal that we're happy to have a DocuSign. We'll send it through and log in to follow-up.\n\nChannel 1: Yep.\n\nChannel 0: Once you\n\nChannel 1: Perfect.\n\nChannel 0: sign and return it back, we can send it through. We'll find out from them if we can just request six months or if we just do the full twelve months and\n\nChannel 1: And\n\nChannel 0: can\n\nChannel 1: then\n\nChannel 0: reinstate\n\nChannel 1: reinstate.\n\nChannel 0: it back in in six months'\n\nChannel 1: Yeah.\n\nChannel 0: time if you choose to. Yeah.\n\nChannel 1: If you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow.\n\nChannel 0: Okay.\n\nChannel 1: So just\n\nChannel 0: Okay.\n\nChannel 1: make sure my work email's included, and I'll print it. It's fine. So no\n\nChannel 0: Yep.\n\nChannel 1: stress.\n\nChannel 0: Beautiful. Not a problem at all. Excellent. And, yeah, it just means that the premiums don't come out for that period of time.\n\nChannel 1: Yeah.\n\nChannel 0: It just\n\nChannel 1: Great.\n\nChannel 0: that there's disadvantages that you can't claim on the policy in that period of\n\nChannel 1: Okay.\n\nChannel 0: time because you're not paying the premium. But you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it earlier. So we've got you carded. Okay?\n\nChannel 1: The premiums then just go back to normal, like, once it's ringing active.\n\nChannel 0: Yeah.\n\nChannel 1: Is that\n\nChannel 0: Correct. Yep. Yep.\n\nChannel 1: cool.\n\nChannel 0: They'll just\n\nChannel 1: Yep.\n\nChannel 0: start\n\nChannel 1: That's\n\nChannel 0: taking\n\nChannel 1: fine\n\nChannel 0: the\n\nChannel 1: then.\n\nChannel 0: premiums out as per I know it's just gone through renewal as of January, I believe.\n\nChannel 1: Yep. I think\n\nChannel 0: Yeah. The\n\nChannel 1: so.\n\nChannel 0: last\n\nChannel 1: Yeah.\n\nChannel 0: week of January, it went through\n\nChannel 1: Yep.\n\nChannel 0: renewal there. So\n\nChannel 1: Yep.\n\nChannel 0: you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you. But\n\nChannel 1: Yes.\n\nChannel 0: I\n\nChannel 1: Cool.\n\nChannel 0: was just having a bit of a look at things. It's like, hey. Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that. But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially. So,\n\nChannel 1: No. That's\n\nChannel 0: yeah,\n\nChannel 1: a good that\n\nChannel 0: that\n\nChannel 1: was a\n\nChannel 0: sounds\n\nChannel 1: good idea.\n\nChannel 0: okay.\n\nChannel 1: Thank you so much. Yep.\n\nChannel 0: That's okay.\n\nChannel 1: Yep.\n\nChannel 0: It's not a problem at all. I will get Caden to get the paperwork organized for you as quickly as possible. Okay. I'm pretty sure it's how it's pretty good with DocuSigning these sorts of things. So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay?\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: Beautiful. And I'll make a little tick box. If I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going. If you need anything in the meantime, let me know. I'm always happy to, you know, touch base, you know, closer to if you need.\n\nBut, yeah, we can make\n\nChannel 1: Yeah.\n\nChannel 0: a catch up for six months' time to see\n\nChannel 1: I\n\nChannel 0: where things are sitting for you. And if we reinstate, then we'll keep it on that premium freeze. Yeah.\n\nChannel 1: yeah. I did I did my claim for FPT, but somehow it come out with\n\nChannel 0: Yep.\n\nChannel 1: the 120 k, which is $2 over the limit. So I don't get anything.\n\nChannel 0: Oh,\n\nChannel 1: But, hopefully, when\n\nChannel 0: damn.\n\nChannel 1: I get my hopefully, when I do my\n\nChannel 0: Yeah.\n\nChannel 1: tax, I will back I'll backtrack through that. I don't know.\n\nChannel 0: Yes.\n\nChannel 1: And then\n\nChannel 0: Yeah.\n\nChannel 1: because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me\n\nChannel 0: Yeah.\n\nChannel 1: then maybe. Will\n\nChannel 0: Yeah.\n\nChannel 1: they do that?\n\nChannel 0: And\n\nChannel 1: Or\n\nChannel 0: hopefully\n\nChannel 1: do I have\n\nChannel 0: give\n\nChannel 1: to\n\nChannel 0: them\n\nChannel 1: claim\n\nChannel 0: back pay.\n\nChannel 1: again maybe? I don't know.\n\nChannel 0: You'll have to\n\nChannel 1: Yeah.\n\nChannel 0: probably claim again because they close the claim once they've done it.\n\nChannel 1: Right.\n\nChannel 0: That's a\n\nChannel 1: Okay.\n\nChannel 0: bit of a shame\n\nChannel 1: I\n\nChannel 0: because realistically, you your expenditures well and truly like, you yeah. I don't know. They don't understand how they do that.\n\nChannel 1: don't know. Neither\n\nChannel 0: It's\n\nChannel 1: do\n\nChannel 0: everything\n\nChannel 1: I. Because\n\nChannel 0: on\n\nChannel 1: when\n\nChannel 0: this\n\nChannel 1: you\n\nChannel 0: end\n\nChannel 1: put\n\nChannel 0: showed\n\nChannel 1: everything\n\nChannel 0: you should've\n\nChannel 1: in\n\nChannel 0: gotten something. Yeah.\n\nChannel 1: yeah. But that's okay. That's alright because I'll\n\nChannel 0: Yeah.\n\nChannel 1: be like, that's okay. That can be a little injection in a couple of months' time maybe.\n\nChannel 0: Absolutely. Tax time, get your\n\nChannel 1: It should\n\nChannel 0: assessment,\n\nChannel 1: fix some\n\nChannel 0: and then, yeah,\n\nChannel 1: stuff.\n\nChannel 0: reclaim again and send it through and be like, this is what it is. And, yeah, hopefully, that\n\nChannel 1: Yeah.\n\nChannel 0: that will just be able to give you a little bit of money and and backdate it a little bit too. So\n\nChannel 1: Yeah. I'll\n\nChannel 0: yeah.\n\nChannel 1: do that, hopefully. But, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: I couldn't hear\n\nChannel 0: Perfect.\n\nChannel 1: anything else that I've changed, but I'm actually tempted to get rid of my health insurance\n\nChannel 0: With that\n\nChannel 1: as\n\nChannel 0: one\n\nChannel 1: well.\n\nChannel 0: there, I can have a quick look\n\nChannel 1: That's\n\nChannel 0: at that\n\nChannel 1: with\n\nChannel 0: now with\n\nChannel 1: HealthPartners.\n\nChannel 0: the yeah,\n\nChannel 1: It's\n\nChannel 0: so\n\nChannel 1: just\n\nChannel 0: we\n\nChannel 1: very\n\nChannel 0: look at the\n\nChannel 1: expensive.\n\nChannel 0: my pay calculator. How much are you paying on the health care at the moment, the private health insurance on a monthly basis?\n\nChannel 1: I think it's, like, $1.55 or 4, and that's, like,\n\nChannel 0: $1.55\n\nChannel 1: three something\n\nChannel 0: per fortnight.\n\nChannel 1: something,\n\nChannel 0: Yep. That's okay.\n\nChannel 1: yeah, ish.\n\nChannel 0: So that it's pretty expensive for private health cover. I'm still paying for mine. It's insane. Just keeps going up and up and up, and I'm not even claiming that much on it.\n\nChannel 1: No. And I'm not. Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200. And then maybe then if I need glasses or yeah. I could only I don't even get to buy glasses once a year anyway.\n\nMy son's all covered pretty much under Medicare, so I'm like, maybe I\n\nChannel 0: Yeah.\n\nChannel 1: just drop it for now. I don't know what to do.\n\nChannel 0: Yeah.\n\nChannel 1: Or\n\nChannel 0: No.\n\nChannel 1: maybe\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: okay.\n\nChannel 1: just keep\n\nChannel 0: I'll\n\nChannel 1: hospital\n\nChannel 0: have\n\nChannel 1: cover or\n\nChannel 0: yeah. I'll have a quick look at the calculator now to see what the difference might be as an estimate for you. So your private health insurance at that rate, you're paying about 4,030 on a yearly basis.\n\nChannel 1: yeah. It's a lot of money.\n\nChannel 0: If what's your income at the moment? We had a 106,000 something?\n\nChannel 1: Yeah. When I skip, I think it's gone up to $1.00 8, but that's fine when I skip,\n\nChannel 0: That's\n\nChannel 1: we'll\n\nChannel 0: okay.\n\nChannel 1: do. Yep.\n\nChannel 0: If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option. If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis. So it is cheaper that way. It is cheaper to have the Medicare levy surcharge as opposed to the private health cover. But the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the\n\nChannel 1: Yes.\n\nChannel 0: ambulance cover is different. It's all part of electricity, which is strange.\n\nChannel 1: That's weird.\n\nChannel 0: But I\n\nChannel 1: I've got ambulance\n\nChannel 0: know.\n\nChannel 1: cover separate anyway.\n\nChannel 0: Yeah. Do you have to have ambulance cover separate in the state that you're\n\nChannel 1: No. No.\n\nChannel 0: in?\n\nChannel 1: I\n\nChannel 0: Yep. Because I know in New South Wales, we have to. I\n\nChannel 1: choose\n\nChannel 0: don't\n\nChannel 1: to.\n\nChannel 0: have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up. I do have to have it separate, so I have it as part of my private health insurance. But you could\n\nChannel 1: I\n\nChannel 0: even\n\nChannel 1: mean,\n\nChannel 0: look\n\nChannel 1: because\n\nChannel 0: at\n\nChannel 1: I\n\nChannel 0: just\n\nChannel 1: paid\n\nChannel 0: what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge,\n\nChannel 1: yeah.\n\nChannel 0: yeah,\n\nChannel 1: I'm a\n\nChannel 0: and\n\nChannel 1: I'll\n\nChannel 0: see\n\nChannel 1: have\n\nChannel 0: what\n\nChannel 1: a\n\nChannel 0: the\n\nChannel 1: look\n\nChannel 0: cost\n\nChannel 1: at that.\n\nChannel 0: is. Yeah.\n\nChannel 1: I'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead.\n\nChannel 0: Yeah.\n\nChannel 1: Stop, like,\n\nChannel 0: Yeah.\n\nChannel 1: grinding my keys because they're all gonna decay away. But, like, it was, like, a $500 plate or something. I got a $65. I was like, wow. That's good.\n\nBut\n\nChannel 0: Wow. Yeah.\n\nChannel 1: yeah. Okay.\n\nChannel 0: No. It's all good.\n\nChannel 1: I don't\n\nChannel 0: All\n\nChannel 1: know\n\nChannel 0: good.\n\nChannel 1: what\n\nChannel 0: Well, yeah,\n\nChannel 1: to do. Oh, god. Kill me now.\n\nChannel 0: I know it's difficult even. Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey. Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you? Yeah.\n\nChannel 1: Yeah. Thank you so much, Diana.\n\nChannel 0: Yeah.\n\nChannel 1: I appreciate the call.\n\nChannel 0: That's okay. It's not a problem at all. I'll get catered onto that form for you. We'll get it sorted, and then we\n\nChannel 1: Mhmm.\n\nChannel 0: can always touch base. I'll let you know. Obviously, they'll send out a letter that shows the date that the free starts and the date that\n\nChannel 1: Mhmm.\n\nChannel 0: it ends, and we can\n\nChannel 1: Mhmm.\n\nChannel 0: always catch up in between that and, you know, see how things are going. Okay?\n\nChannel 1: Yeah. Cool. Thank you so much.\n\nChannel 0: Oh, that's okay. Not a problem. Enjoy the rest of your day. Thanks for taking\n\nChannel 1: You\n\nChannel 0: my\n\nChannel 1: too.\n\nChannel 0: call.\n\nChannel 1: You're welcome. Thank you. Bye.\n\nChannel 0: Talk\n\nChannel 1: Bye.\n\nChannel 0: soon. See you later.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.023760046809911728},{"text":"I'm speaking.","start":1.1999999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.023686686530709267}],"sentiment":"neutral","sentiment_score":0.023711139957110088,"channel":1,"num_words":3,"start":0.96,"end":1.9399999},{"sentences":[{"text":"Hi, Catherine.","start":2.8799999,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.06650682166218758},{"text":"It's Dana from Oakview","start":3.6799998,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.09508016519248486}],"sentiment":"neutral","sentiment_score":0.08555571734905243,"channel":0,"num_words":6,"start":2.8799999,"end":4.7999997},{"sentences":[{"text":"Hello.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":0.09678077697753906}],"sentiment":"neutral","sentiment_score":0.09678077697753906,"channel":1,"num_words":1,"start":4.56,"end":4.96},{"sentences":[{"text":"Financial.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.1117887943983078}],"sentiment":"neutral","sentiment_score":0.1117887943983078,"channel":0,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"I just","start":4.96,"end":5.62,"sentiment":"neutral","sentiment_score":0.1744730919599533}],"sentiment":"neutral","sentiment_score":0.1744730919599533,"channel":1,"num_words":2,"start":4.96,"end":5.62},{"sentences":[{"text":"How are you?","start":5.44,"end":6.42,"sentiment":"neutral","sentiment_score":0.20094653964042664}],"sentiment":"neutral","sentiment_score":0.20094653964042664,"channel":0,"num_words":3,"start":5.44,"end":6.42},{"sentences":[{"text":"hello, Diana.","start":6.08,"end":6.96,"sentiment":"neutral","sentiment_score":0.10992288589477539},{"text":"Oh, you know, great.","start":6.96,"end":8.18,"sentiment":"positive","sentiment_score":0.4051862210035324}],"sentiment":"neutral","sentiment_score":0.3067651093006134,"channel":1,"num_words":6,"start":6.08,"end":8.18},{"sentences":[{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2435264587402344},{"text":"I just wanna give you a quick call now if that's okay.","start":10.08,"end":12.24,"sentiment":"neutral","sentiment_score":0.055012433091178536},{"text":"I don't wanna take up","start":12.24,"end":13.12,"sentiment":"neutral","sentiment_score":-0.1594822108745575}],"sentiment":"neutral","sentiment_score":0.0059035889700882966,"channel":0,"num_words":18,"start":8.639999,"end":13.12},{"sentences":[{"text":"Yeah.","start":13.12,"end":13.62,"sentiment":"neutral","sentiment_score":-0.09745289385318756}],"sentiment":"neutral","sentiment_score":-0.09745289385318756,"channel":1,"num_words":1,"start":13.12,"end":13.62},{"sentences":[{"text":"too much time.","start":13.12,"end":13.905,"sentiment":"neutral","sentiment_score":-0.12223259111245473},{"text":"I just had some things I wanted to sort of run through with you that saw and just sort of catch up","start":13.905,"end":17.744999,"sentiment":"neutral","sentiment_score":-0.059668227691542015}],"sentiment":"neutral","sentiment_score":-0.06717595130205155,"channel":0,"num_words":25,"start":13.12,"end":17.744999},{"sentences":[{"text":"Yeah.","start":17.515,"end":18.015,"sentiment":"neutral","sentiment_score":0.006190815009176731}],"sentiment":"neutral","sentiment_score":0.006190815009176731,"channel":1,"num_words":1,"start":17.515,"end":18.015},{"sentences":[{"text":"as well.","start":17.744999,"end":18.404999,"sentiment":"neutral","sentiment_score":0.01864433567970991},{"text":"Is now okay?","start":18.465,"end":19.445,"sentiment":"neutral","sentiment_score":0.02677979568640391},{"text":"Yeah?","start":19.744999,"end":20.244999,"sentiment":"neutral","sentiment_score":0.016004037111997604}],"sentiment":"neutral","sentiment_score":0.022272015921771526,"channel":0,"num_words":6,"start":17.744999,"end":20.244999},{"sentences":[{"text":"Yeah.","start":19.755001,"end":19.915,"sentiment":"neutral","sentiment_score":0.02113066427409649},{"text":"Yeah.","start":19.915,"end":20.154999,"sentiment":"neutral","sentiment_score":0.03228690102696419},{"text":"Yeah.","start":20.154999,"end":20.555,"sentiment":"neutral","sentiment_score":0.04755079746246338},{"text":"Yeah.","start":20.555,"end":20.715,"sentiment":"neutral","sentiment_score":0.12670505046844482},{"text":"I'm just","start":20.715,"end":21.275,"sentiment":"positive","sentiment_score":0.38488201797008514}],"sentiment":"neutral","sentiment_score":0.1662395748620232,"channel":1,"num_words":6,"start":19.755001,"end":21.275},{"sentences":[{"text":"Fantastic.","start":21.185,"end":21.685,"sentiment":"positive","sentiment_score":0.5560140609741211}],"sentiment":"positive","sentiment_score":0.5560140609741211,"channel":0,"num_words":1,"start":21.185,"end":21.685},{"sentences":[{"text":"I was at work, and I thought, oh, what if I have 11:00 in my diary?","start":21.355,"end":24.974998,"sentiment":"neutral","sentiment_score":0.03221873060101643},{"text":"I don't know.","start":25.035,"end":25.515,"sentiment":"neutral","sentiment_score":-0.09493624170621236},{"text":"Must","start":25.515,"end":25.675,"sentiment":"neutral","sentiment_score":-0.03147188946604729}],"sentiment":"neutral","sentiment_score":0.009960953751578927,"channel":1,"num_words":20,"start":21.355,"end":25.675},{"sentences":[{"text":"That's","start":25.585,"end":25.985,"sentiment":"neutral","sentiment_score":-0.07377175241708755}],"sentiment":"neutral","sentiment_score":-0.07377175241708755,"channel":0,"num_words":1,"start":25.585,"end":25.985},{"sentences":[{"text":"have been","start":25.675,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.07993247359991074}],"sentiment":"neutral","sentiment_score":-0.07993247359991074,"channel":1,"num_words":2,"start":25.675,"end":25.994999},{"sentences":[{"text":"so","start":25.985,"end":26.485,"sentiment":"neutral","sentiment_score":-0.06702703982591629}],"sentiment":"neutral","sentiment_score":-0.06702703982591629,"channel":0,"num_words":1,"start":25.985,"end":26.485},{"sentences":[{"text":"your 11:00, not my 11:00.","start":25.994999,"end":28.175,"sentiment":"neutral","sentiment_score":-0.08743983656167983},{"text":"And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused.","start":28.42,"end":32.440002,"sentiment":"neutral","sentiment_score":-0.23942299364578157}],"sentiment":"neutral","sentiment_score":-0.21019546343730047,"channel":1,"num_words":26,"start":25.994999,"end":32.440002},{"sentences":[{"text":"oh, that's so yeah.","start":32.75,"end":33.63,"sentiment":"neutral","sentiment_score":-0.08367065899074078},{"text":"I'm","start":33.63,"end":33.79,"sentiment":"neutral","sentiment_score":-0.059171564877033234}],"sentiment":"neutral","sentiment_score":-0.07877084016799926,"channel":0,"num_words":5,"start":32.75,"end":33.79},{"sentences":[{"text":"So","start":33.7,"end":33.86,"sentiment":"neutral","sentiment_score":-0.06789493560791016}],"sentiment":"neutral","sentiment_score":-0.06789493560791016,"channel":1,"num_words":1,"start":33.7,"end":33.86},{"sentences":[{"text":"so","start":33.79,"end":34.11,"sentiment":"neutral","sentiment_score":-0.07518278807401657}],"sentiment":"neutral","sentiment_score":-0.07518278807401657,"channel":0,"num_words":1,"start":33.79,"end":34.11},{"sentences":[{"text":"it said","start":33.86,"end":34.260002,"sentiment":"neutral","sentiment_score":-0.09445956349372864}],"sentiment":"neutral","sentiment_score":-0.09445956349372864,"channel":1,"num_words":2,"start":33.86,"end":34.260002},{"sentences":[{"text":"sorry","start":34.11,"end":34.35,"sentiment":"neutral","sentiment_score":-0.09411750733852386}],"sentiment":"neutral","sentiment_score":-0.09411750733852386,"channel":0,"num_words":1,"start":34.11,"end":34.35},{"sentences":[{"text":"eleven","start":34.260002,"end":34.74,"sentiment":"neutral","sentiment_score":-0.09562347829341888}],"sentiment":"neutral","sentiment_score":-0.09562347829341888,"channel":1,"num_words":1,"start":34.260002,"end":34.74},{"sentences":[{"text":"for the","start":34.35,"end":34.75,"sentiment":"neutral","sentiment_score":-0.11724205315113068}],"sentiment":"neutral","sentiment_score":-0.11724205315113068,"channel":0,"num_words":2,"start":34.35,"end":34.75},{"sentences":[{"text":"o'clock.","start":34.74,"end":35.24,"sentiment":"neutral","sentiment_score":-0.11234193295240402}],"sentiment":"neutral","sentiment_score":-0.11234193295240402,"channel":1,"num_words":1,"start":34.74,"end":35.24},{"sentences":[{"text":"confusion there.","start":34.75,"end":35.63,"sentiment":"neutral","sentiment_score":-0.13104725256562233},{"text":"Because I had 11:30","start":35.63,"end":36.91,"sentiment":"neutral","sentiment_score":-0.10356541909277439}],"sentiment":"neutral","sentiment_score":-0.11272603025039037,"channel":0,"num_words":6,"start":34.75,"end":36.91},{"sentences":[{"text":"Alright,","start":36.66,"end":36.98,"sentiment":"neutral","sentiment_score":-0.05925705656409264}],"sentiment":"neutral","sentiment_score":-0.05925705656409264,"channel":1,"num_words":1,"start":36.66,"end":36.98},{"sentences":[{"text":"in","start":36.91,"end":37.07,"sentiment":"neutral","sentiment_score":-0.031910721212625504}],"sentiment":"neutral","sentiment_score":-0.031910721212625504,"channel":0,"num_words":1,"start":36.91,"end":37.07},{"sentences":[{"text":"mate.","start":36.98,"end":37.48,"sentiment":"neutral","sentiment_score":-0.028501687571406364}],"sentiment":"neutral","sentiment_score":-0.028501687571406364,"channel":1,"num_words":1,"start":36.98,"end":37.48},{"sentences":[{"text":"my calendar, 11AM South Australia time, but then you've received a text message slightly oddly.","start":37.07,"end":41.895,"sentiment":"neutral","sentiment_score":-0.1251370867093404},{"text":"So that's okay.","start":41.895,"end":42.535,"sentiment":"neutral","sentiment_score":-0.11057904114325841},{"text":"I'm so sorry.","start":42.535,"end":43.255,"sentiment":"neutral","sentiment_score":-0.1805877536535263},{"text":"We'll have it now.","start":43.255,"end":44.055,"sentiment":"neutral","sentiment_score":-0.05548846907913685},{"text":"That way,","start":44.055,"end":44.455,"sentiment":"neutral","sentiment_score":0.022307829931378365}],"sentiment":"neutral","sentiment_score":-0.10844055190682411,"channel":0,"num_words":27,"start":37.07,"end":44.455},{"sentences":[{"text":"I'm","start":44.274998,"end":44.594997,"sentiment":"neutral","sentiment_score":0.03231986239552498}],"sentiment":"neutral","sentiment_score":0.03231986239552498,"channel":1,"num_words":1,"start":44.274998,"end":44.594997},{"sentences":[{"text":"you've","start":44.455,"end":44.615,"sentiment":"neutral","sentiment_score":0.02914070151746273}],"sentiment":"neutral","sentiment_score":0.02914070151746273,"channel":0,"num_words":1,"start":44.455,"end":44.615},{"sentences":[{"text":"stressed.","start":44.594997,"end":45.094997,"sentiment":"neutral","sentiment_score":0.015635695308446884}],"sentiment":"neutral","sentiment_score":0.015635695308446884,"channel":1,"num_words":1,"start":44.594997,"end":45.094997},{"sentences":[{"text":"got the rest of your","start":44.615,"end":45.415,"sentiment":"neutral","sentiment_score":0.17488320171833038}],"sentiment":"neutral","sentiment_score":0.17488320171833038,"channel":0,"num_words":5,"start":44.615,"end":45.415},{"sentences":[{"text":"It's","start":45.315,"end":45.475,"sentiment":"neutral","sentiment_score":0.17244252562522888}],"sentiment":"neutral","sentiment_score":0.17244252562522888,"channel":1,"num_words":1,"start":45.315,"end":45.475},{"sentences":[{"text":"day.","start":45.415,"end":45.915,"sentiment":"neutral","sentiment_score":0.1679917424917221}],"sentiment":"neutral","sentiment_score":0.1679917424917221,"channel":0,"num_words":1,"start":45.415,"end":45.915},{"sentences":[{"text":"all good.","start":45.475,"end":47.235,"sentiment":"positive","sentiment_score":0.40373551845550537},{"text":"It's all good.","start":47.235,"end":48.114998,"sentiment":"positive","sentiment_score":0.39025357365608215},{"text":"Because what time is it?","start":48.114998,"end":49.235,"sentiment":"neutral","sentiment_score":0.01546077076345682},{"text":"I think it's 11:30 here now.","start":49.235,"end":51.094997,"sentiment":"neutral","sentiment_score":0.0058440084879597025}],"sentiment":"neutral","sentiment_score":0.13066247891401872,"channel":1,"num_words":16,"start":45.475,"end":51.094997},{"sentences":[{"text":"It's eleven","start":51.175003,"end":51.975,"sentiment":"neutral","sentiment_score":0.012613174971193075}],"sentiment":"neutral","sentiment_score":0.012613174971193075,"channel":0,"num_words":2,"start":51.175003,"end":51.975},{"sentences":[{"text":"Yes.","start":51.635,"end":52.135,"sentiment":"neutral","sentiment_score":0.02881959266960621}],"sentiment":"neutral","sentiment_score":0.02881959266960621,"channel":1,"num_words":1,"start":51.635,"end":52.135},{"sentences":[{"text":"o'clock here.","start":51.975,"end":52.615,"sentiment":"neutral","sentiment_score":0.02360665798187256},{"text":"I think when Kaden","start":52.615,"end":53.655,"sentiment":"neutral","sentiment_score":0.009877595119178295}],"sentiment":"neutral","sentiment_score":0.01445394940674305,"channel":0,"num_words":6,"start":51.975,"end":53.655},{"sentences":[{"text":"Right.","start":53.394997,"end":53.894997,"sentiment":"neutral","sentiment_score":0.016010016202926636}],"sentiment":"neutral","sentiment_score":0.016010016202926636,"channel":1,"num_words":1,"start":53.394997,"end":53.894997},{"sentences":[{"text":"booked in, he had the time difference back the front.","start":53.655,"end":56.34,"sentiment":"neutral","sentiment_score":-0.0061082904227077964}],"sentiment":"neutral","sentiment_score":-0.0061082904227077964,"channel":0,"num_words":10,"start":53.655,"end":56.34},{"sentences":[{"text":"You did.","start":56.434998,"end":57.0,"sentiment":"neutral","sentiment_score":0.03654394205659628}],"sentiment":"neutral","sentiment_score":0.03654394205659628,"channel":1,"num_words":2,"start":56.434998,"end":57.0},{"sentences":[{"text":"That's all.","start":56.8,"end":57.46,"sentiment":"neutral","sentiment_score":0.02436241041868925}],"sentiment":"neutral","sentiment_score":0.02436241041868925,"channel":0,"num_words":2,"start":56.8,"end":57.46},{"sentences":[{"text":"That's okay","start":57.16,"end":57.8,"sentiment":"neutral","sentiment_score":0.016674864571541548}],"sentiment":"neutral","sentiment_score":0.016674864571541548,"channel":1,"num_words":2,"start":57.16,"end":57.8},{"sentences":[{"text":"Sorry.","start":57.760002,"end":58.260002,"sentiment":"neutral","sentiment_score":-0.003730867058038711}],"sentiment":"neutral","sentiment_score":-0.003730867058038711,"channel":0,"num_words":1,"start":57.760002,"end":58.260002},{"sentences":[{"text":"then.","start":57.8,"end":58.2,"sentiment":"neutral","sentiment_score":0.022828979417681698},{"text":"That's fine.","start":58.2,"end":58.92,"sentiment":"neutral","sentiment_score":0.15359871089458466},{"text":"It's absolutely","start":58.92,"end":59.74,"sentiment":"neutral","sentiment_score":0.25400643050670624}],"sentiment":"neutral","sentiment_score":0.16760785244405269,"channel":1,"num_words":5,"start":57.8,"end":59.74},{"sentences":[{"text":"I see.","start":59.68,"end":60.34,"sentiment":"neutral","sentiment_score":0.2206304743885994}],"sentiment":"neutral","sentiment_score":0.2206304743885994,"channel":0,"num_words":2,"start":59.68,"end":60.34},{"sentences":[{"text":"fine.","start":59.88,"end":60.38,"sentiment":"neutral","sentiment_score":0.1955537348985672}],"sentiment":"neutral","sentiment_score":0.1955537348985672,"channel":1,"num_words":1,"start":59.88,"end":60.38},{"sentences":[{"text":"Yeah.","start":60.64,"end":61.14,"sentiment":"neutral","sentiment_score":0.1337401568889618},{"text":"Look.","start":62.24,"end":62.56,"sentiment":"neutral","sentiment_score":0.1281672865152359},{"text":"I do just wanna discuss your personal information there.","start":62.56,"end":64.8,"sentiment":"neutral","sentiment_score":0.13060148805379868},{"text":"So I will just confirm that you're happy for me to continue with the call recording.","start":64.8,"end":68.4,"sentiment":"neutral","sentiment_score":0.23035289533436298},{"text":"Is that right?","start":68.4,"end":69.285,"sentiment":"neutral","sentiment_score":0.12563523898522058}],"sentiment":"neutral","sentiment_score":0.18332909593979518,"channel":0,"num_words":30,"start":60.64,"end":69.285},{"sentences":[{"text":"Yep.","start":69.365005,"end":69.685005,"sentiment":"neutral","sentiment_score":0.09459368884563446}],"sentiment":"neutral","sentiment_score":0.09459368884563446,"channel":0,"num_words":1,"start":69.365005,"end":69.685005},{"sentences":[{"text":"Mhmm.","start":69.64,"end":70.14,"sentiment":"neutral","sentiment_score":0.160096675157547}],"sentiment":"neutral","sentiment_score":0.160096675157547,"channel":1,"num_words":1,"start":69.64,"end":70.14},{"sentences":[{"text":"Beautiful.","start":69.685005,"end":70.165,"sentiment":"positive","sentiment_score":0.4231924712657929},{"text":"And the","start":70.165,"end":70.565,"sentiment":"neutral","sentiment_score":0.19661659747362137}],"sentiment":"neutral","sentiment_score":0.27214188873767853,"channel":0,"num_words":3,"start":69.685005,"end":70.565},{"sentences":[{"text":"Yep.","start":70.52,"end":70.995,"sentiment":"neutral","sentiment_score":0.1283160001039505}],"sentiment":"neutral","sentiment_score":0.1283160001039505,"channel":1,"num_words":1,"start":70.52,"end":70.995},{"sentences":[{"text":"security there with you as well just to confirm your full name, date of birth, and address I should have on file.","start":70.565,"end":75.305,"sentiment":"neutral","sentiment_score":0.11507032845507968}],"sentiment":"neutral","sentiment_score":0.11507032845507968,"channel":0,"num_words":22,"start":70.565,"end":75.305},{"sentences":[{"text":"Catherine Mary Thomas nineteen ten eighty","start":75.875,"end":77.555,"sentiment":"neutral","sentiment_score":0.02977173092464606}],"sentiment":"neutral","sentiment_score":0.02977173092464606,"channel":1,"num_words":6,"start":75.875,"end":77.555},{"sentences":[{"text":"Yep.","start":77.44501,"end":77.94501,"sentiment":"neutral","sentiment_score":0.02024343423545361}],"sentiment":"neutral","sentiment_score":0.02024343423545361,"channel":0,"num_words":1,"start":77.44501,"end":77.94501},{"sentences":[{"text":"'2, and my address is 19 West Haven Road to Helen Hill.","start":77.555,"end":80.775,"sentiment":"neutral","sentiment_score":0.01785676906971882}],"sentiment":"neutral","sentiment_score":0.01785676906971882,"channel":1,"num_words":12,"start":77.555,"end":80.775},{"sentences":[{"text":"Beautiful.","start":80.965004,"end":81.44501,"sentiment":"positive","sentiment_score":0.732089638710022},{"text":"Thank you so much for that.","start":81.44501,"end":82.92,"sentiment":"positive","sentiment_score":0.8128364682197571},{"text":"One of the things I sort of wanted to talk to you about was more about your trauma policy.","start":83.479996,"end":87.1,"sentiment":"neutral","sentiment_score":0.07346857515604872},{"text":"So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment.","start":87.159996,"end":93.32,"sentiment":"neutral","sentiment_score":-0.011574420692591831},{"text":"And, obviously, money is you're coming and going at different times, and","start":93.32,"end":96.439995,"sentiment":"neutral","sentiment_score":-0.10059006698429585}],"sentiment":"neutral","sentiment_score":0.08152645331487726,"channel":0,"num_words":67,"start":80.965004,"end":96.439995},{"sentences":[{"text":"Sorry.","start":96.439995,"end":96.915,"sentiment":"neutral","sentiment_score":-0.1669924259185791}],"sentiment":"neutral","sentiment_score":-0.1669924259185791,"channel":1,"num_words":1,"start":96.439995,"end":96.915},{"sentences":[{"text":"you're trying to restructure everything.","start":96.439995,"end":98.04,"sentiment":"neutral","sentiment_score":-0.1735267758369446},{"text":"But I'm still just seeing the lapse the lapse notices that are coming through every month and","start":98.04,"end":103.735,"sentiment":"neutral","sentiment_score":-0.0939297855776899}],"sentiment":"neutral","sentiment_score":-0.11202001063661142,"channel":0,"num_words":22,"start":96.439995,"end":103.735},{"sentences":[{"text":"Oh, yeah.","start":103.395004,"end":104.135,"sentiment":"neutral","sentiment_score":-0.10451990365982056}],"sentiment":"neutral","sentiment_score":-0.10451990365982056,"channel":1,"num_words":2,"start":103.395004,"end":104.135},{"sentences":[{"text":"that the dishonor notices that are coming, and I think you're","start":103.875,"end":106.275,"sentiment":"neutral","sentiment_score":-0.17070478607307782}],"sentiment":"neutral","sentiment_score":-0.17070478607307782,"channel":0,"num_words":11,"start":103.875,"end":106.275},{"sentences":[{"text":"I","start":106.195,"end":106.695,"sentiment":"neutral","sentiment_score":-0.1615762710571289}],"sentiment":"neutral","sentiment_score":-0.1615762710571289,"channel":1,"num_words":1,"start":106.195,"end":106.695},{"sentences":[{"text":"receiving those as well.","start":106.275,"end":107.555,"sentiment":"neutral","sentiment_score":-0.1822003871202469},{"text":"It's probably","start":107.555,"end":108.355,"sentiment":"negative","sentiment_score":-0.3765440881252289}],"sentiment":"neutral","sentiment_score":-0.24698162078857422,"channel":0,"num_words":6,"start":106.275,"end":108.355},{"sentences":[{"text":"keep","start":108.195,"end":108.435,"sentiment":"negative","sentiment_score":-0.4654592275619507}],"sentiment":"negative","sentiment_score":-0.4654592275619507,"channel":1,"num_words":1,"start":108.195,"end":108.435},{"sentences":[{"text":"not.","start":108.355,"end":108.855,"sentiment":"negative","sentiment_score":-0.3717318773269654}],"sentiment":"negative","sentiment_score":-0.3717318773269654,"channel":0,"num_words":1,"start":108.355,"end":108.855},{"sentences":[{"text":"fixing.","start":108.435,"end":108.835,"sentiment":"negative","sentiment_score":-0.3569268584251404},{"text":"I'm like, oh, shit.","start":108.835,"end":109.895004,"sentiment":"neutral","sentiment_score":-0.3137979283928871},{"text":"Okay.","start":110.060005,"end":110.3,"sentiment":"neutral","sentiment_score":-0.05684555321931839},{"text":"That's","start":110.3,"end":110.46001,"sentiment":"neutral","sentiment_score":-0.03767301887273789}],"sentiment":"neutral","sentiment_score":-0.24380530629839217,"channel":1,"num_words":7,"start":108.435,"end":110.46001},{"sentences":[{"text":"Yeah.","start":110.355,"end":110.755005,"sentiment":"neutral","sentiment_score":0.011450380086898804}],"sentiment":"neutral","sentiment_score":0.011450380086898804,"channel":0,"num_words":1,"start":110.355,"end":110.755005},{"sentences":[{"text":"good to","start":110.46001,"end":110.78001,"sentiment":"neutral","sentiment_score":0.08665881305932999}],"sentiment":"neutral","sentiment_score":0.08665881305932999,"channel":1,"num_words":2,"start":110.46001,"end":110.78001},{"sentences":[{"text":"No.","start":110.755005,"end":111.255005,"sentiment":"neutral","sentiment_score":-0.029006842523813248}],"sentiment":"neutral","sentiment_score":-0.029006842523813248,"channel":0,"num_words":1,"start":110.755005,"end":111.255005},{"sentences":[{"text":"know you get them as well.","start":110.78001,"end":112.0,"sentiment":"neutral","sentiment_score":-0.002237179627021154}],"sentiment":"neutral","sentiment_score":-0.002237179627021154,"channel":1,"num_words":6,"start":110.78001,"end":112.0},{"sentences":[{"text":"Yeah.","start":111.979996,"end":112.38,"sentiment":"neutral","sentiment_score":0.15520772337913513},{"text":"We we absolutely do.","start":112.38,"end":113.659996,"sentiment":"neutral","sentiment_score":0.3159274309873581},{"text":"So I can see your policy is paid up for this month now, which is good.","start":113.659996,"end":117.28,"sentiment":"positive","sentiment_score":0.4189392812550068},{"text":"But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can.","start":117.58,"end":126.355,"sentiment":"neutral","sentiment_score":-0.042428591740982874},{"text":"So you they have what's called a premium holiday.","start":126.355,"end":128.77501,"sentiment":"neutral","sentiment_score":0.034919682062334485}],"sentiment":"neutral","sentiment_score":0.10694188269285056,"channel":0,"num_words":65,"start":111.979996,"end":128.77501},{"sentences":[{"text":"And, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze.","start":129.395,"end":149.03,"sentiment":"neutral","sentiment_score":-0.024656881788565267},{"text":"So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma.","start":149.03,"end":158.075,"sentiment":"neutral","sentiment_score":-0.0057334788785926225},{"text":"But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place.","start":158.075,"end":166.735,"sentiment":"neutral","sentiment_score":0.0696760438262455},{"text":"You just won't pay for it for the time being.","start":166.82,"end":169.06001,"sentiment":"neutral","sentiment_score":-0.04924076721072197},{"text":"And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy.","start":169.06001,"end":175.40001,"sentiment":"neutral","sentiment_score":-0.07866718508303165}],"sentiment":"neutral","sentiment_score":-0.01270144903783206,"channel":0,"num_words":157,"start":129.395,"end":175.40001},{"sentences":[{"text":"So I","start":175.54001,"end":176.58,"sentiment":"neutral","sentiment_score":-0.0015674447640776634}],"sentiment":"neutral","sentiment_score":-0.0015674447640776634,"channel":0,"num_words":2,"start":175.54001,"end":176.58},{"sentences":[{"text":"Can","start":176.57,"end":176.81,"sentiment":"neutral","sentiment_score":0.006899813190102577}],"sentiment":"neutral","sentiment_score":0.006899813190102577,"channel":1,"num_words":1,"start":176.57,"end":176.81},{"sentences":[{"text":"just","start":176.58,"end":176.90001,"sentiment":"neutral","sentiment_score":0.00950753502547741}],"sentiment":"neutral","sentiment_score":0.00950753502547741,"channel":0,"num_words":1,"start":176.58,"end":176.90001},{"sentences":[{"text":"we","start":176.81,"end":177.05,"sentiment":"neutral","sentiment_score":0.0015879813581705091}],"sentiment":"neutral","sentiment_score":0.0015879813581705091,"channel":1,"num_words":1,"start":176.81,"end":177.05},{"sentences":[{"text":"wanted","start":176.90001,"end":177.22,"sentiment":"neutral","sentiment_score":0.007293788716197014}],"sentiment":"neutral","sentiment_score":0.007293788716197014,"channel":0,"num_words":1,"start":176.90001,"end":177.22},{"sentences":[{"text":"do","start":177.05,"end":177.29001,"sentiment":"neutral","sentiment_score":0.014025257900357246}],"sentiment":"neutral","sentiment_score":0.014025257900357246,"channel":1,"num_words":1,"start":177.05,"end":177.29001},{"sentences":[{"text":"to","start":177.22,"end":177.38,"sentiment":"neutral","sentiment_score":0.0132982786744833}],"sentiment":"neutral","sentiment_score":0.0132982786744833,"channel":0,"num_words":1,"start":177.22,"end":177.38},{"sentences":[{"text":"that?","start":177.29001,"end":177.705,"sentiment":"neutral","sentiment_score":0.00927924644201994}],"sentiment":"neutral","sentiment_score":0.00927924644201994,"channel":1,"num_words":1,"start":177.29001,"end":177.705},{"sentences":[{"text":"sort of let","start":177.38,"end":177.86,"sentiment":"neutral","sentiment_score":0.010040621583660444}],"sentiment":"neutral","sentiment_score":0.010040621583660444,"channel":0,"num_words":3,"start":177.38,"end":177.86},{"sentences":[{"text":"That's","start":177.785,"end":178.105,"sentiment":"neutral","sentiment_score":0.32014453411102295}],"sentiment":"neutral","sentiment_score":0.32014453411102295,"channel":1,"num_words":1,"start":177.785,"end":178.105},{"sentences":[{"text":"you know","start":177.86,"end":178.26001,"sentiment":"positive","sentiment_score":0.3735068738460541}],"sentiment":"positive","sentiment_score":0.3735068738460541,"channel":0,"num_words":2,"start":177.86,"end":178.26001},{"sentences":[{"text":"a really","start":178.105,"end":178.585,"sentiment":"positive","sentiment_score":0.5770912170410156}],"sentiment":"positive","sentiment_score":0.5770912170410156,"channel":1,"num_words":2,"start":178.105,"end":178.585},{"sentences":[{"text":"you have","start":178.26001,"end":178.74,"sentiment":"positive","sentiment_score":0.5955222845077515}],"sentiment":"positive","sentiment_score":0.5955222845077515,"channel":0,"num_words":2,"start":178.26001,"end":178.74},{"sentences":[{"text":"good","start":178.585,"end":178.825,"sentiment":"positive","sentiment_score":0.5803574919700623}],"sentiment":"positive","sentiment_score":0.5803574919700623,"channel":1,"num_words":1,"start":178.585,"end":178.825},{"sentences":[{"text":"that","start":178.74,"end":178.90001,"sentiment":"positive","sentiment_score":0.6609305739402771}],"sentiment":"positive","sentiment_score":0.6609305739402771,"channel":0,"num_words":1,"start":178.74,"end":178.90001},{"sentences":[{"text":"idea.","start":178.825,"end":179.325,"sentiment":"positive","sentiment_score":0.5016937851905823}],"sentiment":"positive","sentiment_score":0.5016937851905823,"channel":1,"num_words":1,"start":178.825,"end":179.325},{"sentences":[{"text":"option.","start":178.90001,"end":179.40001,"sentiment":"neutral","sentiment_score":0.11407635360956192}],"sentiment":"neutral","sentiment_score":0.11407635360956192,"channel":0,"num_words":1,"start":178.90001,"end":179.40001},{"sentences":[{"text":"Yeah.","start":179.705,"end":180.185,"sentiment":"neutral","sentiment_score":0.07678979635238647}],"sentiment":"neutral","sentiment_score":0.07678979635238647,"channel":1,"num_words":1,"start":179.705,"end":180.185},{"sentences":[{"text":"Yeah?","start":179.94,"end":180.44,"sentiment":"neutral","sentiment_score":0.04220704734325409}],"sentiment":"neutral","sentiment_score":0.04220704734325409,"channel":0,"num_words":1,"start":179.94,"end":180.44},{"sentences":[{"text":"I'm and if something","start":180.185,"end":182.185,"sentiment":"neutral","sentiment_score":0.026093931403011084}],"sentiment":"neutral","sentiment_score":0.026093931403011084,"channel":1,"num_words":4,"start":180.185,"end":182.185},{"sentences":[{"text":"Just to","start":181.91501,"end":182.235,"sentiment":"neutral","sentiment_score":0.030986581929028034}],"sentiment":"neutral","sentiment_score":0.030986581929028034,"channel":0,"num_words":2,"start":181.91501,"end":182.235},{"sentences":[{"text":"happens,","start":182.185,"end":182.66501,"sentiment":"neutral","sentiment_score":0.07088526338338852}],"sentiment":"neutral","sentiment_score":0.07088526338338852,"channel":1,"num_words":1,"start":182.185,"end":182.66501},{"sentences":[{"text":"hopefully","start":182.235,"end":182.735,"sentiment":"neutral","sentiment_score":0.06355299055576324}],"sentiment":"neutral","sentiment_score":0.06355299055576324,"channel":0,"num_words":1,"start":182.235,"end":182.735},{"sentences":[{"text":"well, something happens.","start":182.66501,"end":184.185,"sentiment":"neutral","sentiment_score":0.06753144413232803},{"text":"But, yeah, that'd","start":184.185,"end":184.985,"sentiment":"neutral","sentiment_score":0.13287676870822906}],"sentiment":"neutral","sentiment_score":0.10020410642027855,"channel":1,"num_words":6,"start":182.66501,"end":184.985},{"sentences":[{"text":"well,","start":184.955,"end":185.115,"sentiment":"neutral","sentiment_score":0.1991485208272934}],"sentiment":"neutral","sentiment_score":0.1991485208272934,"channel":0,"num_words":1,"start":184.955,"end":185.115},{"sentences":[{"text":"be","start":184.985,"end":185.145,"sentiment":"neutral","sentiment_score":0.1977482438087463}],"sentiment":"neutral","sentiment_score":0.1977482438087463,"channel":1,"num_words":1,"start":184.985,"end":185.145},{"sentences":[{"text":"did","start":185.115,"end":185.35501,"sentiment":"neutral","sentiment_score":0.17094773054122925}],"sentiment":"neutral","sentiment_score":0.17094773054122925,"channel":0,"num_words":1,"start":185.115,"end":185.35501},{"sentences":[{"text":"really handy.","start":185.145,"end":185.705,"sentiment":"neutral","sentiment_score":0.18003548309206963}],"sentiment":"neutral","sentiment_score":0.18003548309206963,"channel":1,"num_words":2,"start":185.145,"end":185.705},{"sentences":[{"text":"you want me","start":185.35501,"end":185.835,"sentiment":"neutral","sentiment_score":0.021989549199740093}],"sentiment":"neutral","sentiment_score":0.021989549199740093,"channel":0,"num_words":3,"start":185.35501,"end":185.835},{"sentences":[{"text":"I know","start":185.705,"end":185.945,"sentiment":"neutral","sentiment_score":0.023184698075056076}],"sentiment":"neutral","sentiment_score":0.023184698075056076,"channel":1,"num_words":2,"start":185.705,"end":185.945},{"sentences":[{"text":"just","start":185.835,"end":186.075,"sentiment":"neutral","sentiment_score":0.0226252693682909}],"sentiment":"neutral","sentiment_score":0.0226252693682909,"channel":0,"num_words":1,"start":185.835,"end":186.075},{"sentences":[{"text":"it's","start":185.945,"end":186.105,"sentiment":"neutral","sentiment_score":0.01240683626383543}],"sentiment":"neutral","sentiment_score":0.01240683626383543,"channel":1,"num_words":1,"start":185.945,"end":186.105},{"sentences":[{"text":"to","start":186.075,"end":186.155,"sentiment":"neutral","sentiment_score":0.011289075016975405}],"sentiment":"neutral","sentiment_score":0.011289075016975405,"channel":0,"num_words":1,"start":186.075,"end":186.155},{"sentences":[{"text":"only","start":186.105,"end":186.505,"sentiment":"neutral","sentiment_score":0.002729492262005806}],"sentiment":"neutral","sentiment_score":0.002729492262005806,"channel":1,"num_words":1,"start":186.105,"end":186.505},{"sentences":[{"text":"start with","start":186.155,"end":186.55501,"sentiment":"neutral","sentiment_score":-0.0002537863329052925}],"sentiment":"neutral","sentiment_score":-0.0002537863329052925,"channel":0,"num_words":2,"start":186.155,"end":186.55501},{"sentences":[{"text":"50","start":186.505,"end":186.825,"sentiment":"neutral","sentiment_score":0.0008867513388395309}],"sentiment":"neutral","sentiment_score":0.0008867513388395309,"channel":1,"num_words":1,"start":186.505,"end":186.825},{"sentences":[{"text":"a smaller","start":186.55501,"end":187.215,"sentiment":"neutral","sentiment_score":0.0033470774069428444}],"sentiment":"neutral","sentiment_score":0.0033470774069428444,"channel":0,"num_words":2,"start":186.55501,"end":187.215},{"sentences":[{"text":"dollars.","start":186.825,"end":187.325,"sentiment":"neutral","sentiment_score":-0.002662281971424818}],"sentiment":"neutral","sentiment_score":-0.002662281971424818,"channel":1,"num_words":1,"start":186.825,"end":187.325},{"sentences":[{"text":"time frame?","start":187.27501,"end":188.175,"sentiment":"neutral","sentiment_score":0.0003528897650539875},{"text":"Yeah.","start":188.315,"end":188.815,"sentiment":"neutral","sentiment_score":0.003877950832247734},{"text":"So","start":189.515,"end":189.755,"sentiment":"neutral","sentiment_score":0.0013164151459932327}],"sentiment":"neutral","sentiment_score":0.0014750363770872355,"channel":0,"num_words":4,"start":187.27501,"end":189.755},{"sentences":[{"text":"Oh,","start":189.545,"end":189.785,"sentiment":"neutral","sentiment_score":-0.0011535966768860817}],"sentiment":"neutral","sentiment_score":-0.0011535966768860817,"channel":1,"num_words":1,"start":189.545,"end":189.785},{"sentences":[{"text":"at","start":189.755,"end":189.91501,"sentiment":"neutral","sentiment_score":-0.01295518595725298}],"sentiment":"neutral","sentiment_score":-0.01295518595725298,"channel":0,"num_words":1,"start":189.755,"end":189.91501},{"sentences":[{"text":"no.","start":189.785,"end":190.025,"sentiment":"neutral","sentiment_score":-0.01540515385568142}],"sentiment":"neutral","sentiment_score":-0.01540515385568142,"channel":1,"num_words":1,"start":189.785,"end":190.025},{"sentences":[{"text":"the","start":189.91501,"end":190.075,"sentiment":"neutral","sentiment_score":-0.016380321234464645}],"sentiment":"neutral","sentiment_score":-0.016380321234464645,"channel":0,"num_words":1,"start":189.91501,"end":190.075},{"sentences":[{"text":"Do","start":190.025,"end":190.525,"sentiment":"neutral","sentiment_score":-0.01708715409040451}],"sentiment":"neutral","sentiment_score":-0.01708715409040451,"channel":1,"num_words":1,"start":190.025,"end":190.525},{"sentences":[{"text":"moment, it's","start":190.075,"end":191.215,"sentiment":"neutral","sentiment_score":-0.017939650919288397}],"sentiment":"neutral","sentiment_score":-0.017939650919288397,"channel":0,"num_words":2,"start":190.075,"end":191.215},{"sentences":[{"text":"six","start":191.225,"end":191.545,"sentiment":"neutral","sentiment_score":-0.01037020981311798}],"sentiment":"neutral","sentiment_score":-0.01037020981311798,"channel":1,"num_words":1,"start":191.225,"end":191.545},{"sentences":[{"text":"sixty","start":191.35501,"end":191.85501,"sentiment":"neutral","sentiment_score":-0.009078959003090858}],"sentiment":"neutral","sentiment_score":-0.009078959003090858,"channel":0,"num_words":1,"start":191.35501,"end":191.85501},{"sentences":[{"text":"months.","start":191.545,"end":191.865,"sentiment":"neutral","sentiment_score":-0.014665788039565086},{"text":"Do six do six","start":191.865,"end":193.08,"sentiment":"neutral","sentiment_score":-0.005900684744119644}],"sentiment":"neutral","sentiment_score":-0.007653705403208732,"channel":1,"num_words":5,"start":191.545,"end":193.08},{"sentences":[{"text":"six","start":192.955,"end":193.27501,"sentiment":"neutral","sentiment_score":-0.008266610093414783}],"sentiment":"neutral","sentiment_score":-0.008266610093414783,"channel":0,"num_words":1,"start":192.955,"end":193.27501},{"sentences":[{"text":"months.","start":193.08,"end":193.58,"sentiment":"neutral","sentiment_score":-0.007707284763455391}],"sentiment":"neutral","sentiment_score":-0.007707284763455391,"channel":1,"num_words":1,"start":193.08,"end":193.58},{"sentences":[{"text":"months?","start":193.27501,"end":193.77501,"sentiment":"neutral","sentiment_score":-0.00469214329496026},{"text":"Yep.","start":193.99501,"end":194.315,"sentiment":"neutral","sentiment_score":0.00793268159031868}],"sentiment":"neutral","sentiment_score":0.0016202691476792097,"channel":0,"num_words":2,"start":193.27501,"end":194.315},{"sentences":[{"text":"Yeah.","start":194.04,"end":194.36,"sentiment":"neutral","sentiment_score":0.012318165972828863}],"sentiment":"neutral","sentiment_score":0.012318165972828863,"channel":1,"num_words":1,"start":194.04,"end":194.36},{"sentences":[{"text":"Yep.","start":194.315,"end":194.55501,"sentiment":"neutral","sentiment_score":0.01758328638970852}],"sentiment":"neutral","sentiment_score":0.01758328638970852,"channel":0,"num_words":1,"start":194.315,"end":194.55501},{"sentences":[{"text":"Because","start":194.36,"end":194.68001,"sentiment":"neutral","sentiment_score":-0.0005564317107200623}],"sentiment":"neutral","sentiment_score":-0.0005564317107200623,"channel":1,"num_words":1,"start":194.36,"end":194.68001},{"sentences":[{"text":"That's","start":194.55501,"end":194.875,"sentiment":"neutral","sentiment_score":0.011948799714446068}],"sentiment":"neutral","sentiment_score":0.011948799714446068,"channel":0,"num_words":1,"start":194.55501,"end":194.875},{"sentences":[{"text":"I've","start":194.68001,"end":194.92,"sentiment":"neutral","sentiment_score":0.0003793761134147644}],"sentiment":"neutral","sentiment_score":0.0003793761134147644,"channel":1,"num_words":1,"start":194.68001,"end":194.92},{"sentences":[{"text":"okay.","start":194.875,"end":195.375,"sentiment":"neutral","sentiment_score":0.028004057705402374}],"sentiment":"neutral","sentiment_score":0.028004057705402374,"channel":0,"num_words":1,"start":194.875,"end":195.375},{"sentences":[{"text":"just I've just had to reduce my house.","start":194.92,"end":197.1,"sentiment":"neutral","sentiment_score":-0.1391912898980081},{"text":"So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no.","start":197.24,"end":202.92,"sentiment":"neutral","sentiment_score":-0.11603382751345634},{"text":"I did.","start":202.92,"end":203.16,"sentiment":"neutral","sentiment_score":-0.10696417093276978},{"text":"I think it was just $300 out of my pay.","start":203.16,"end":205.82,"sentiment":"neutral","sentiment_score":-0.08223821744322776}],"sentiment":"neutral","sentiment_score":-0.11176293464377522,"channel":1,"num_words":40,"start":194.92,"end":205.82},{"sentences":[{"text":"Yeah.","start":205.32,"end":205.72,"sentiment":"neutral","sentiment_score":-0.05480052903294563},{"text":"Yeah.","start":205.72,"end":206.22,"sentiment":"neutral","sentiment_score":-0.057130366563797}],"sentiment":"neutral","sentiment_score":-0.055965447798371315,"channel":0,"num_words":2,"start":205.32,"end":206.22},{"sentences":[{"text":"And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center.","start":207.58499,"end":213.44499,"sentiment":"neutral","sentiment_score":-0.13533438052292224}],"sentiment":"neutral","sentiment_score":-0.13533438052292224,"channel":1,"num_words":27,"start":207.58499,"end":213.44499},{"sentences":[{"text":"Oh, no.","start":213.795,"end":214.535,"sentiment":"neutral","sentiment_score":-0.13571057096123695}],"sentiment":"neutral","sentiment_score":-0.13571057096123695,"channel":0,"num_words":2,"start":213.795,"end":214.535},{"sentences":[{"text":"It's just like I'm like, I can't I can't do my hours if I'm not working from home.","start":215.025,"end":219.84,"sentiment":"neutral","sentiment_score":-0.1406888026330206},{"text":"Like, I could do it if","start":219.84,"end":220.56,"sentiment":"neutral","sentiment_score":-0.053810713812708855}],"sentiment":"neutral","sentiment_score":-0.11896928042794268,"channel":1,"num_words":24,"start":215.025,"end":220.56},{"sentences":[{"text":"Yeah.","start":220.515,"end":221.015,"sentiment":"neutral","sentiment_score":-0.036102861166000366}],"sentiment":"neutral","sentiment_score":-0.036102861166000366,"channel":0,"num_words":1,"start":220.515,"end":221.015},{"sentences":[{"text":"I'm working from home, but because you're in the office three days a week.","start":220.56,"end":222.88,"sentiment":"neutral","sentiment_score":-0.03534877007561071},{"text":"So I've decided to reduce my hours four hours,","start":222.88,"end":225.22,"sentiment":"neutral","sentiment_score":-0.03333578258752823}],"sentiment":"neutral","sentiment_score":-0.03456107931940452,"channel":1,"num_words":23,"start":220.56,"end":225.22},{"sentences":[{"text":"Wow.","start":225.34999,"end":225.84999,"sentiment":"neutral","sentiment_score":0.11644169688224792}],"sentiment":"neutral","sentiment_score":0.11644169688224792,"channel":0,"num_words":1,"start":225.34999,"end":225.84999},{"sentences":[{"text":"the fortnight from seventy five to seventy one.","start":226.23999,"end":229.45999,"sentiment":"neutral","sentiment_score":0.13802896812558174},{"text":"So that would actually be really good","start":230.48,"end":232.58,"sentiment":"positive","sentiment_score":0.3346607642514365}],"sentiment":"neutral","sentiment_score":0.22979047298431396,"channel":1,"num_words":15,"start":226.23999,"end":232.58},{"sentences":[{"text":"Yeah.","start":232.54999,"end":232.95,"sentiment":"neutral","sentiment_score":0.26103100180625916},{"text":"Yep.","start":232.95,"end":233.43,"sentiment":"neutral","sentiment_score":0.18639467656612396}],"sentiment":"neutral","sentiment_score":0.22371283918619156,"channel":0,"num_words":2,"start":232.54999,"end":233.43},{"sentences":[{"text":"if","start":233.405,"end":233.565,"sentiment":"neutral","sentiment_score":0.20747831463813785}],"sentiment":"neutral","sentiment_score":0.20747831463813785,"channel":1,"num_words":1,"start":233.405,"end":233.565},{"sentences":[{"text":"Perfect.","start":233.43,"end":233.93,"sentiment":"neutral","sentiment_score":0.29896867275238037}],"sentiment":"neutral","sentiment_score":0.29896867275238037,"channel":0,"num_words":1,"start":233.43,"end":233.93},{"sentences":[{"text":"I I mean, I know it's only like, it's not a lot of money, but yeah.","start":233.565,"end":236.86499,"sentiment":"neutral","sentiment_score":0.06174365524202585}],"sentiment":"neutral","sentiment_score":0.06174365524202585,"channel":1,"num_words":16,"start":233.565,"end":236.86499},{"sentences":[{"text":"Yep.","start":237.275,"end":237.67499,"sentiment":"neutral","sentiment_score":0.075709767639637}],"sentiment":"neutral","sentiment_score":0.075709767639637,"channel":0,"num_words":1,"start":237.275,"end":237.67499},{"sentences":[{"text":"And I've","start":237.405,"end":237.72499,"sentiment":"neutral","sentiment_score":0.04633697122335434}],"sentiment":"neutral","sentiment_score":0.04633697122335434,"channel":1,"num_words":2,"start":237.405,"end":237.72499},{"sentences":[{"text":"If","start":237.67499,"end":237.915,"sentiment":"neutral","sentiment_score":0.05808314308524132}],"sentiment":"neutral","sentiment_score":0.05808314308524132,"channel":0,"num_words":1,"start":237.67499,"end":237.915},{"sentences":[{"text":"rehomed","start":237.72499,"end":238.205,"sentiment":"neutral","sentiment_score":0.04548396170139313}],"sentiment":"neutral","sentiment_score":0.04548396170139313,"channel":1,"num_words":1,"start":237.72499,"end":238.205},{"sentences":[{"text":"it's just","start":237.915,"end":238.23499,"sentiment":"neutral","sentiment_score":0.04788989573717117}],"sentiment":"neutral","sentiment_score":0.04788989573717117,"channel":0,"num_words":2,"start":237.915,"end":238.23499},{"sentences":[{"text":"the","start":238.205,"end":238.36499,"sentiment":"neutral","sentiment_score":0.021760836243629456}],"sentiment":"neutral","sentiment_score":0.021760836243629456,"channel":1,"num_words":1,"start":238.205,"end":238.36499},{"sentences":[{"text":"lazy,","start":238.23499,"end":238.555,"sentiment":"neutral","sentiment_score":0.02272513508796692}],"sentiment":"neutral","sentiment_score":0.02272513508796692,"channel":0,"num_words":1,"start":238.23499,"end":238.555},{"sentences":[{"text":"cat,","start":238.36499,"end":238.605,"sentiment":"neutral","sentiment_score":0.019336577504873276}],"sentiment":"neutral","sentiment_score":0.019336577504873276,"channel":1,"num_words":1,"start":238.36499,"end":238.605},{"sentences":[{"text":"it's","start":238.555,"end":238.715,"sentiment":"neutral","sentiment_score":0.07711949199438095}],"sentiment":"neutral","sentiment_score":0.07711949199438095,"channel":0,"num_words":1,"start":238.555,"end":238.715},{"sentences":[{"text":"so","start":238.605,"end":238.765,"sentiment":"neutral","sentiment_score":0.0798390656709671}],"sentiment":"neutral","sentiment_score":0.0798390656709671,"channel":1,"num_words":1,"start":238.605,"end":238.765},{"sentences":[{"text":"a","start":238.715,"end":238.795,"sentiment":"neutral","sentiment_score":0.1264660507440567}],"sentiment":"neutral","sentiment_score":0.1264660507440567,"channel":0,"num_words":1,"start":238.715,"end":238.795},{"sentences":[{"text":"I","start":238.765,"end":238.845,"sentiment":"neutral","sentiment_score":0.12378796935081482}],"sentiment":"neutral","sentiment_score":0.12378796935081482,"channel":1,"num_words":1,"start":238.765,"end":238.845},{"sentences":[{"text":"little","start":238.795,"end":239.03499,"sentiment":"neutral","sentiment_score":0.15545156598091123}],"sentiment":"neutral","sentiment_score":0.15545156598091123,"channel":0,"num_words":1,"start":238.795,"end":239.03499},{"sentences":[{"text":"don't","start":238.845,"end":239.08499,"sentiment":"neutral","sentiment_score":0.10696178674697876}],"sentiment":"neutral","sentiment_score":0.10696178674697876,"channel":1,"num_words":1,"start":238.845,"end":239.08499},{"sentences":[{"text":"bit","start":239.03499,"end":239.19499,"sentiment":"neutral","sentiment_score":0.09106555581092834}],"sentiment":"neutral","sentiment_score":0.09106555581092834,"channel":0,"num_words":1,"start":239.03499,"end":239.19499},{"sentences":[{"text":"have the","start":239.08499,"end":239.405,"sentiment":"neutral","sentiment_score":0.042291220277547836}],"sentiment":"neutral","sentiment_score":0.042291220277547836,"channel":1,"num_words":2,"start":239.08499,"end":239.405},{"sentences":[{"text":"of stress.","start":239.19499,"end":239.775,"sentiment":"neutral","sentiment_score":0.03418005257844925}],"sentiment":"neutral","sentiment_score":0.03418005257844925,"channel":0,"num_words":2,"start":239.19499,"end":239.775},{"sentences":[{"text":"cat tossed, so that's good.","start":239.405,"end":241.105,"sentiment":"neutral","sentiment_score":0.2525708615779877}],"sentiment":"neutral","sentiment_score":0.2525708615779877,"channel":1,"num_words":5,"start":239.405,"end":241.105},{"sentences":[{"text":"Wow.","start":240.95499,"end":241.45499,"sentiment":"neutral","sentiment_score":0.19289305806159973},{"text":"Wow.","start":241.515,"end":241.995,"sentiment":"neutral","sentiment_score":0.1458260416984558},{"text":"One last thing, and this will just add one last thing","start":241.995,"end":244.47499,"sentiment":"neutral","sentiment_score":0.06975211169232022}],"sentiment":"neutral","sentiment_score":0.08507633295196754,"channel":0,"num_words":13,"start":240.95499,"end":244.47499},{"sentences":[{"text":"Well","start":244.36499,"end":244.525,"sentiment":"neutral","sentiment_score":0.07812926173210144}],"sentiment":"neutral","sentiment_score":0.07812926173210144,"channel":1,"num_words":1,"start":244.36499,"end":244.525},{"sentences":[{"text":"on","start":244.47499,"end":244.635,"sentiment":"neutral","sentiment_score":0.09481000155210496}],"sentiment":"neutral","sentiment_score":0.09481000155210496,"channel":0,"num_words":1,"start":244.47499,"end":244.635},{"sentences":[{"text":"and","start":244.605,"end":245.105,"sentiment":"neutral","sentiment_score":0.07601279765367508}],"sentiment":"neutral","sentiment_score":0.07601279765367508,"channel":1,"num_words":1,"start":244.605,"end":245.105},{"sentences":[{"text":"your on your plate there.","start":244.635,"end":246.015,"sentiment":"neutral","sentiment_score":0.11561349481344223}],"sentiment":"neutral","sentiment_score":0.11561349481344223,"channel":0,"num_words":5,"start":244.635,"end":246.015},{"sentences":[{"text":"and I got rid of the chicken.","start":245.7,"end":247.14,"sentiment":"neutral","sentiment_score":0.029160544808421816},{"text":"So yeah.","start":247.14,"end":247.54001,"sentiment":"neutral","sentiment_score":0.03730005584657192},{"text":"So yeah.","start":247.54001,"end":247.94,"sentiment":"neutral","sentiment_score":0.026067864149808884},{"text":"If we can","start":247.94,"end":248.34,"sentiment":"neutral","sentiment_score":-0.05439642692605654}],"sentiment":"neutral","sentiment_score":0.011976455205253192,"channel":1,"num_words":14,"start":245.7,"end":248.34},{"sentences":[{"text":"Yep.","start":248.33,"end":248.83,"sentiment":"neutral","sentiment_score":-0.028798600658774376}],"sentiment":"neutral","sentiment_score":-0.028798600658774376,"channel":0,"num_words":1,"start":248.33,"end":248.83},{"sentences":[{"text":"put that on a freeze for maybe","start":248.34,"end":250.02,"sentiment":"neutral","sentiment_score":-0.06501430911677224}],"sentiment":"neutral","sentiment_score":-0.06501430911677224,"channel":1,"num_words":7,"start":248.34,"end":250.02},{"sentences":[{"text":"Yep.","start":249.93001,"end":250.43001,"sentiment":"neutral","sentiment_score":-0.051345616579055786}],"sentiment":"neutral","sentiment_score":-0.051345616579055786,"channel":0,"num_words":1,"start":249.93001,"end":250.43001},{"sentences":[{"text":"six months.","start":250.02,"end":250.74,"sentiment":"neutral","sentiment_score":-0.04670493304729462},{"text":"And then can","start":250.74,"end":251.22,"sentiment":"neutral","sentiment_score":-0.012836428980032602}],"sentiment":"neutral","sentiment_score":-0.026383830606937407,"channel":1,"num_words":5,"start":250.02,"end":251.22},{"sentences":[{"text":"Yeah.","start":251.13,"end":251.63,"sentiment":"neutral","sentiment_score":-0.01174536906182766}],"sentiment":"neutral","sentiment_score":-0.01174536906182766,"channel":0,"num_words":1,"start":251.13,"end":251.63},{"sentences":[{"text":"we reassess it and then, like, continue with if I need to?","start":251.22,"end":254.26,"sentiment":"neutral","sentiment_score":-0.009129846080516776},{"text":"Yeah.","start":254.26,"end":254.5,"sentiment":"neutral","sentiment_score":0.01397855393588543}],"sentiment":"neutral","sentiment_score":-0.007352276848485837,"channel":1,"num_words":13,"start":251.22,"end":254.5},{"sentences":[{"text":"Yeah.","start":254.49,"end":254.97,"sentiment":"neutral","sentiment_score":0.02946360409259796}],"sentiment":"neutral","sentiment_score":0.02946360409259796,"channel":0,"num_words":1,"start":254.49,"end":254.97},{"sentences":[{"text":"Okay.","start":254.5,"end":255.0,"sentiment":"neutral","sentiment_score":0.05143493413925171}],"sentiment":"neutral","sentiment_score":0.05143493413925171,"channel":1,"num_words":1,"start":254.5,"end":255.0},{"sentences":[{"text":"Yeah.","start":254.97,"end":255.05,"sentiment":"neutral","sentiment_score":0.11544418334960938},{"text":"Absolutely.","start":255.05,"end":255.55,"sentiment":"neutral","sentiment_score":0.30725282430648804},{"text":"It just sorta means you you don't have the risk of the policy lapsing there.","start":255.93001,"end":259.71,"sentiment":"neutral","sentiment_score":0.053625189078350864},{"text":"The premiums","start":259.85,"end":260.49,"sentiment":"neutral","sentiment_score":-0.03115445375442505}],"sentiment":"neutral","sentiment_score":0.0613034703327637,"channel":0,"num_words":19,"start":254.97,"end":260.49},{"sentences":[{"text":"Yep.","start":260.075,"end":260.575,"sentiment":"neutral","sentiment_score":0.008398344740271568}],"sentiment":"neutral","sentiment_score":0.008398344740271568,"channel":1,"num_words":1,"start":260.075,"end":260.575},{"sentences":[{"text":"wouldn't be coming out for a period of time.","start":260.49,"end":262.505,"sentiment":"neutral","sentiment_score":-0.04251071272624864},{"text":"I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you.","start":262.505,"end":268.845,"sentiment":"neutral","sentiment_score":0.037195856882525344}],"sentiment":"neutral","sentiment_score":0.017807772383093834,"channel":0,"num_words":37,"start":260.49,"end":268.845},{"sentences":[{"text":"Yeah.","start":268.475,"end":268.975,"sentiment":"neutral","sentiment_score":0.06148020178079605},{"text":"Thank","start":269.11502,"end":269.435,"sentiment":"neutral","sentiment_score":0.13335970044136047}],"sentiment":"neutral","sentiment_score":0.09741995111107826,"channel":1,"num_words":2,"start":268.475,"end":269.435},{"sentences":[{"text":"We don't","start":269.145,"end":269.54498,"sentiment":"neutral","sentiment_score":0.040259288158267736}],"sentiment":"neutral","sentiment_score":0.040259288158267736,"channel":0,"num_words":2,"start":269.145,"end":269.54498},{"sentences":[{"text":"you.","start":269.435,"end":269.88,"sentiment":"neutral","sentiment_score":-0.008101154118776321}],"sentiment":"neutral","sentiment_score":-0.008101154118776321,"channel":1,"num_words":1,"start":269.435,"end":269.88},{"sentences":[{"text":"have to update advice or anything to reflect this.","start":269.54498,"end":271.705,"sentiment":"neutral","sentiment_score":-0.0729555959502856},{"text":"It's just a form we need to get from TEL.","start":271.705,"end":274.04498,"sentiment":"neutral","sentiment_score":0.03125148210674524},{"text":"Essentially, you've just got a note that you accept that there has been a change to your circumstances.","start":274.505,"end":278.72,"sentiment":"neutral","sentiment_score":0.004815488018923336},{"text":"I had a quick look at the form.","start":278.72,"end":280.34,"sentiment":"neutral","sentiment_score":0.05874540051445365},{"text":"It basically says we accept your request.","start":280.56,"end":282.48,"sentiment":"neutral","sentiment_score":0.07952898953642164}],"sentiment":"neutral","sentiment_score":0.014793449475501593,"channel":0,"num_words":52,"start":269.54498,"end":282.48},{"sentences":[{"text":"We will confirm the certain date of the premium holiday in writing.","start":282.48,"end":285.92,"sentiment":"neutral","sentiment_score":0.08296903129667044},{"text":"So they may just choose to use the full twelve months, and then you can","start":285.92,"end":289.44,"sentiment":"neutral","sentiment_score":0.021846889704465865}],"sentiment":"neutral","sentiment_score":0.0490122859676679,"channel":0,"num_words":27,"start":282.48,"end":289.44},{"sentences":[{"text":"That's","start":289.335,"end":289.57498,"sentiment":"neutral","sentiment_score":0.040310993790626526}],"sentiment":"neutral","sentiment_score":0.040310993790626526,"channel":1,"num_words":1,"start":289.335,"end":289.57498},{"sentences":[{"text":"always","start":289.44,"end":289.76,"sentiment":"neutral","sentiment_score":0.09336206316947936}],"sentiment":"neutral","sentiment_score":0.09336206316947936,"channel":0,"num_words":1,"start":289.44,"end":289.76},{"sentences":[{"text":"fine.","start":289.57498,"end":290.07498,"sentiment":"neutral","sentiment_score":0.02096659317612648}],"sentiment":"neutral","sentiment_score":0.02096659317612648,"channel":1,"num_words":1,"start":289.57498,"end":290.07498},{"sentences":[{"text":"bring it back if you need to to start.","start":289.76,"end":291.44,"sentiment":"neutral","sentiment_score":-0.06408308446407318},{"text":"Like, we can look at six months, and then if you no longer","start":291.44,"end":294.025,"sentiment":"neutral","sentiment_score":-0.03680625171042406}],"sentiment":"neutral","sentiment_score":-0.047964956018735065,"channel":0,"num_words":22,"start":289.76,"end":294.025},{"sentences":[{"text":"Yep.","start":293.655,"end":294.03,"sentiment":"neutral","sentiment_score":-0.0558241605758667}],"sentiment":"neutral","sentiment_score":-0.0558241605758667,"channel":1,"num_words":1,"start":293.655,"end":294.03},{"sentences":[{"text":"need that, if you're comfortable reinstating it, we'll just call and say, hey.","start":294.025,"end":297.38498,"sentiment":"neutral","sentiment_score":-0.07505247971186271},{"text":"Take it off the premium holiday, and they'll","start":297.38498,"end":299.54498,"sentiment":"neutral","sentiment_score":-0.11307755298912525}],"sentiment":"neutral","sentiment_score":-0.08953822191272463,"channel":0,"num_words":21,"start":294.025,"end":299.54498},{"sentences":[{"text":"Yes.","start":299.47,"end":299.97,"sentiment":"neutral","sentiment_score":-0.021388521417975426}],"sentiment":"neutral","sentiment_score":-0.021388521417975426,"channel":1,"num_words":1,"start":299.47,"end":299.97},{"sentences":[{"text":"start just recuperating the cost a little bit.","start":299.54498,"end":301.965,"sentiment":"neutral","sentiment_score":-0.09552058856934309}],"sentiment":"neutral","sentiment_score":-0.09552058856934309,"channel":0,"num_words":8,"start":299.54498,"end":301.965},{"sentences":[{"text":"Yes.","start":302.35,"end":302.85,"sentiment":"neutral","sentiment_score":-0.050144415348768234}],"sentiment":"neutral","sentiment_score":-0.050144415348768234,"channel":1,"num_words":1,"start":302.35,"end":302.85},{"sentences":[{"text":"The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet.","start":303.065,"end":316.18,"sentiment":"neutral","sentiment_score":-0.13904994776980442},{"text":"But your household income for the last three months has reduced by 30% or more.","start":316.18,"end":321.06,"sentiment":"neutral","sentiment_score":-0.2183287759621938},{"text":"So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there.","start":321.06,"end":331.06497,"sentiment":"neutral","sentiment_score":-0.11462328350171447}],"sentiment":"neutral","sentiment_score":-0.1435282902566941,"channel":0,"num_words":91,"start":303.065,"end":331.06497},{"sentences":[{"text":"Yep.","start":331.5,"end":331.74,"sentiment":"neutral","sentiment_score":0.13465054333209991},{"text":"Cool.","start":331.74,"end":332.24,"sentiment":"neutral","sentiment_score":0.3100186288356781}],"sentiment":"neutral","sentiment_score":0.222334586083889,"channel":1,"num_words":2,"start":331.5,"end":332.24},{"sentences":[{"text":"Are you happy for us to pre tick that box for you and","start":332.485,"end":335.76498,"sentiment":"positive","sentiment_score":0.3824456242414621}],"sentiment":"positive","sentiment_score":0.3824456242414621,"channel":0,"num_words":13,"start":332.485,"end":335.76498},{"sentences":[{"text":"Yeah.","start":335.5,"end":336.0,"sentiment":"neutral","sentiment_score":0.22136005759239197}],"sentiment":"neutral","sentiment_score":0.22136005759239197,"channel":1,"num_words":1,"start":335.5,"end":336.0},{"sentences":[{"text":"pre fill","start":335.76498,"end":336.245,"sentiment":"neutral","sentiment_score":0.2034047320485115}],"sentiment":"neutral","sentiment_score":0.2034047320485115,"channel":0,"num_words":2,"start":335.76498,"end":336.245},{"sentences":[{"text":"Yep.","start":336.06,"end":336.56,"sentiment":"neutral","sentiment_score":0.19569391012191772}],"sentiment":"neutral","sentiment_score":0.19569391012191772,"channel":1,"num_words":1,"start":336.06,"end":336.56},{"sentences":[{"text":"the form and just send it through?","start":336.245,"end":337.94498,"sentiment":"neutral","sentiment_score":0.2614843675068447},{"text":"Beautiful.","start":338.00497,"end":338.50497,"sentiment":"positive","sentiment_score":0.4716640114784241}],"sentiment":"neutral","sentiment_score":0.2877568230032921,"channel":0,"num_words":8,"start":336.245,"end":338.50497},{"sentences":[{"text":"Yep.","start":338.435,"end":338.935,"sentiment":"neutral","sentiment_score":0.23532353341579437},{"text":"Yeah.","start":338.995,"end":339.315,"sentiment":"neutral","sentiment_score":0.09421160072088242},{"text":"I just","start":339.315,"end":339.63498,"sentiment":"negative","sentiment_score":-0.3710678219795227}],"sentiment":"neutral","sentiment_score":-0.10315012745559214,"channel":1,"num_words":4,"start":338.435,"end":339.63498},{"sentences":[{"text":"I'll","start":339.42,"end":339.92,"sentiment":"negative","sentiment_score":-0.3438267111778259}],"sentiment":"negative","sentiment_score":-0.3438267111778259,"channel":0,"num_words":1,"start":339.42,"end":339.92},{"sentences":[{"text":"got a pay right, but it's not covering the rest of the stuff that I've got coming out to","start":339.63498,"end":342.995,"sentiment":"negative","sentiment_score":-0.3976911612247166}],"sentiment":"negative","sentiment_score":-0.3976911612247166,"channel":1,"num_words":19,"start":339.63498,"end":342.995},{"sentences":[{"text":"no.","start":342.94,"end":343.44,"sentiment":"negative","sentiment_score":-0.38854318857192993}],"sentiment":"negative","sentiment_score":-0.38854318857192993,"channel":0,"num_words":1,"start":342.94,"end":343.44},{"sentences":[{"text":"try","start":342.995,"end":343.155,"sentiment":"neutral","sentiment_score":-0.17565205693244934}],"sentiment":"neutral","sentiment_score":-0.17565205693244934,"channel":1,"num_words":1,"start":342.995,"end":343.155},{"sentences":[{"text":"Oh, you poor thing.","start":343.74,"end":345.1,"sentiment":"negative","sentiment_score":-0.6110578030347824},{"text":"Well,","start":345.1,"end":345.34,"sentiment":"negative","sentiment_score":-0.34404638409614563}],"sentiment":"negative","sentiment_score":-0.557655519247055,"channel":0,"num_words":5,"start":343.74,"end":345.34},{"sentences":[{"text":"oh,","start":345.235,"end":345.395,"sentiment":"neutral","sentiment_score":-0.2835368812084198}],"sentiment":"neutral","sentiment_score":-0.2835368812084198,"channel":1,"num_words":1,"start":345.235,"end":345.395},{"sentences":[{"text":"hopefully,","start":345.34,"end":345.74,"sentiment":"neutral","sentiment_score":-0.24609577655792236}],"sentiment":"neutral","sentiment_score":-0.24609577655792236,"channel":0,"num_words":1,"start":345.34,"end":345.74},{"sentences":[{"text":"I just gotta","start":345.395,"end":346.03497,"sentiment":"neutral","sentiment_score":-0.1834488958120346}],"sentiment":"neutral","sentiment_score":-0.1834488958120346,"channel":1,"num_words":3,"start":345.395,"end":346.03497},{"sentences":[{"text":"this helps","start":345.74,"end":346.3,"sentiment":"neutral","sentiment_score":-0.1585412099957466}],"sentiment":"neutral","sentiment_score":-0.1585412099957466,"channel":0,"num_words":2,"start":345.74,"end":346.3},{"sentences":[{"text":"sort my","start":346.03497,"end":346.435,"sentiment":"negative","sentiment_score":-0.43456366658210754}],"sentiment":"negative","sentiment_score":-0.43456366658210754,"channel":1,"num_words":2,"start":346.03497,"end":346.435},{"sentences":[{"text":"a little","start":346.3,"end":346.7,"sentiment":"neutral","sentiment_score":-0.3280273824930191}],"sentiment":"neutral","sentiment_score":-0.3280273824930191,"channel":0,"num_words":2,"start":346.3,"end":346.7},{"sentences":[{"text":"shit out.","start":346.435,"end":347.175,"sentiment":"negative","sentiment_score":-0.40465813875198364}],"sentiment":"negative","sentiment_score":-0.40465813875198364,"channel":1,"num_words":2,"start":346.435,"end":347.175},{"sentences":[{"text":"bit.","start":346.7,"end":347.2,"sentiment":"neutral","sentiment_score":-0.12492325156927107},{"text":"Yeah.","start":347.42,"end":347.74,"sentiment":"neutral","sentiment_score":-0.0842151790857315}],"sentiment":"neutral","sentiment_score":-0.1045692153275013,"channel":0,"num_words":2,"start":346.7,"end":347.74},{"sentences":[{"text":"I just","start":347.47498,"end":347.875,"sentiment":"neutral","sentiment_score":-0.11955567449331284}],"sentiment":"neutral","sentiment_score":-0.11955567449331284,"channel":1,"num_words":2,"start":347.47498,"end":347.875},{"sentences":[{"text":"It","start":347.74,"end":347.9,"sentiment":"neutral","sentiment_score":-0.1461416780948639}],"sentiment":"neutral","sentiment_score":-0.1461416780948639,"channel":0,"num_words":1,"start":347.74,"end":347.9},{"sentences":[{"text":"gotta","start":347.875,"end":348.19498,"sentiment":"neutral","sentiment_score":-0.14824558794498444}],"sentiment":"neutral","sentiment_score":-0.14824558794498444,"channel":1,"num_words":1,"start":347.875,"end":348.19498},{"sentences":[{"text":"takes","start":347.9,"end":348.3,"sentiment":"neutral","sentiment_score":-0.1323978453874588}],"sentiment":"neutral","sentiment_score":-0.1323978453874588,"channel":0,"num_words":1,"start":347.9,"end":348.3},{"sentences":[{"text":"sort","start":348.19498,"end":348.435,"sentiment":"neutral","sentiment_score":-0.2717418968677521}],"sentiment":"neutral","sentiment_score":-0.2717418968677521,"channel":1,"num_words":1,"start":348.19498,"end":348.435},{"sentences":[{"text":"time.","start":348.3,"end":348.8,"sentiment":"neutral","sentiment_score":-0.2334752082824707}],"sentiment":"neutral","sentiment_score":-0.2334752082824707,"channel":0,"num_words":1,"start":348.3,"end":348.8},{"sentences":[{"text":"my shit out.","start":348.435,"end":349.25497,"sentiment":"negative","sentiment_score":-0.36672235528628033}],"sentiment":"negative","sentiment_score":-0.36672235528628033,"channel":1,"num_words":3,"start":348.435,"end":349.25497},{"sentences":[{"text":"It","start":349.34,"end":349.58002,"sentiment":"neutral","sentiment_score":-0.24204370379447937}],"sentiment":"neutral","sentiment_score":-0.24204370379447937,"channel":0,"num_words":1,"start":349.34,"end":349.58002},{"sentences":[{"text":"I'm","start":349.555,"end":350.055,"sentiment":"neutral","sentiment_score":-0.2357872724533081}],"sentiment":"neutral","sentiment_score":-0.2357872724533081,"channel":1,"num_words":1,"start":349.555,"end":350.055},{"sentences":[{"text":"does take time.","start":349.58002,"end":350.62,"sentiment":"neutral","sentiment_score":-0.16759551068147024},{"text":"There's","start":350.62,"end":350.86002,"sentiment":"neutral","sentiment_score":-0.17353187501430511}],"sentiment":"neutral","sentiment_score":-0.16907960176467896,"channel":0,"num_words":4,"start":349.58002,"end":350.86002},{"sentences":[{"text":"finally","start":350.65,"end":350.97,"sentiment":"neutral","sentiment_score":-0.18962831795215607}],"sentiment":"neutral","sentiment_score":-0.18962831795215607,"channel":1,"num_words":1,"start":350.65,"end":350.97},{"sentences":[{"text":"a","start":350.86002,"end":351.02,"sentiment":"neutral","sentiment_score":-0.15313170850276947}],"sentiment":"neutral","sentiment_score":-0.15313170850276947,"channel":0,"num_words":1,"start":350.86002,"end":351.02},{"sentences":[{"text":"gone","start":350.97,"end":351.21,"sentiment":"neutral","sentiment_score":-0.19802439212799072}],"sentiment":"neutral","sentiment_score":-0.19802439212799072,"channel":1,"num_words":1,"start":350.97,"end":351.21},{"sentences":[{"text":"lot","start":351.02,"end":351.26,"sentiment":"neutral","sentiment_score":-0.1976214051246643}],"sentiment":"neutral","sentiment_score":-0.1976214051246643,"channel":0,"num_words":1,"start":351.02,"end":351.26},{"sentences":[{"text":"to","start":351.21,"end":351.44998,"sentiment":"neutral","sentiment_score":-0.16494320333003998}],"sentiment":"neutral","sentiment_score":-0.16494320333003998,"channel":1,"num_words":1,"start":351.21,"end":351.44998},{"sentences":[{"text":"going","start":351.26,"end":351.58002,"sentiment":"neutral","sentiment_score":-0.2483668327331543}],"sentiment":"neutral","sentiment_score":-0.2483668327331543,"channel":0,"num_words":1,"start":351.26,"end":351.58002},{"sentences":[{"text":"the lawyer","start":351.44998,"end":351.84998,"sentiment":"neutral","sentiment_score":-0.22192776948213577}],"sentiment":"neutral","sentiment_score":-0.22192776948213577,"channel":1,"num_words":2,"start":351.44998,"end":351.84998},{"sentences":[{"text":"on.","start":351.58002,"end":352.08002,"sentiment":"neutral","sentiment_score":-0.1915409564971924}],"sentiment":"neutral","sentiment_score":-0.1915409564971924,"channel":0,"num_words":1,"start":351.58002,"end":352.08002},{"sentences":[{"text":"as well.","start":351.84998,"end":352.33,"sentiment":"neutral","sentiment_score":-0.08928258717060089},{"text":"Yeah.","start":352.33,"end":352.56998,"sentiment":"neutral","sentiment_score":-0.017639869824051857},{"text":"I've finally gone to the lawyer","start":352.56998,"end":353.53,"sentiment":"neutral","sentiment_score":-0.013288419383267561}],"sentiment":"neutral","sentiment_score":-0.03065950671831767,"channel":1,"num_words":9,"start":351.84998,"end":353.53},{"sentences":[{"text":"You","start":353.495,"end":353.655,"sentiment":"neutral","sentiment_score":0.005451114848256111}],"sentiment":"neutral","sentiment_score":0.005451114848256111,"channel":0,"num_words":1,"start":353.495,"end":353.655},{"sentences":[{"text":"as well","start":353.53,"end":353.84998,"sentiment":"neutral","sentiment_score":0.010342792607843876}],"sentiment":"neutral","sentiment_score":0.010342792607843876,"channel":1,"num_words":2,"start":353.53,"end":353.84998},{"sentences":[{"text":"did?","start":353.655,"end":354.155,"sentiment":"neutral","sentiment_score":0.00662197545170784}],"sentiment":"neutral","sentiment_score":0.00662197545170784,"channel":0,"num_words":1,"start":353.655,"end":354.155},{"sentences":[{"text":"when she's, like, between 3 and $5.","start":353.84998,"end":355.84998,"sentiment":"neutral","sentiment_score":-0.007019403922770705},{"text":"Can you put $5 as a retainer in our account?","start":355.84998,"end":357.84998,"sentiment":"neutral","sentiment_score":-0.006496163737028837},{"text":"I'm like, how about 15","start":357.84998,"end":359.05,"sentiment":"neutral","sentiment_score":-0.013215218298137188}],"sentiment":"neutral","sentiment_score":-0.008189707105471329,"channel":1,"num_words":22,"start":353.84998,"end":359.05},{"sentences":[{"text":"Wow.","start":358.775,"end":359.275,"sentiment":"neutral","sentiment_score":-0.02188054844737053}],"sentiment":"neutral","sentiment_score":-0.02188054844737053,"channel":0,"num_words":1,"start":358.775,"end":359.275},{"sentences":[{"text":"100?","start":359.05,"end":359.55,"sentiment":"neutral","sentiment_score":-0.01910853572189808}],"sentiment":"neutral","sentiment_score":-0.01910853572189808,"channel":1,"num_words":1,"start":359.05,"end":359.55},{"sentences":[{"text":"Wow.","start":360.215,"end":360.715,"sentiment":"neutral","sentiment_score":-0.012178177945315838},{"text":"Yeah.","start":361.015,"end":361.515,"sentiment":"neutral","sentiment_score":-0.0007474366575479507}],"sentiment":"neutral","sentiment_score":-0.006462807301431894,"channel":0,"num_words":2,"start":360.215,"end":361.515},{"sentences":[{"text":"Which","start":362.16998,"end":362.66998,"sentiment":"neutral","sentiment_score":-0.003193533979356289}],"sentiment":"neutral","sentiment_score":-0.003193533979356289,"channel":1,"num_words":1,"start":362.16998,"end":362.66998},{"sentences":[{"text":"And did you","start":362.215,"end":362.775,"sentiment":"neutral","sentiment_score":-0.006630430618921916}],"sentiment":"neutral","sentiment_score":-0.006630430618921916,"channel":0,"num_words":3,"start":362.215,"end":362.775},{"sentences":[{"text":"I","start":363.72498,"end":363.88498,"sentiment":"neutral","sentiment_score":-0.003625363111495972}],"sentiment":"neutral","sentiment_score":-0.003625363111495972,"channel":1,"num_words":1,"start":363.72498,"end":363.88498},{"sentences":[{"text":"yeah.","start":363.73502,"end":364.23502,"sentiment":"neutral","sentiment_score":-0.006200451869517565}],"sentiment":"neutral","sentiment_score":-0.006200451869517565,"channel":0,"num_words":1,"start":363.73502,"end":364.23502},{"sentences":[{"text":"put $2 in my mom's","start":363.88498,"end":365.72498,"sentiment":"neutral","sentiment_score":-0.012350608594715595}],"sentiment":"neutral","sentiment_score":-0.012350608594715595,"channel":1,"num_words":5,"start":363.88498,"end":365.72498},{"sentences":[{"text":"Yeah.","start":365.66998,"end":366.16998,"sentiment":"neutral","sentiment_score":-0.010045792907476423}],"sentiment":"neutral","sentiment_score":-0.010045792907476423,"channel":0,"num_words":1,"start":365.66998,"end":366.16998},{"sentences":[{"text":"account so that I didn't touch it so that I could if something happened with my car, I've got a","start":365.72498,"end":370.44498,"sentiment":"neutral","sentiment_score":-0.06835604524239898}],"sentiment":"neutral","sentiment_score":-0.06835604524239898,"channel":1,"num_words":20,"start":365.72498,"end":370.44498},{"sentences":[{"text":"Yeah.","start":370.38998,"end":370.88998,"sentiment":"neutral","sentiment_score":-0.03924557566642761}],"sentiment":"neutral","sentiment_score":-0.03924557566642761,"channel":0,"num_words":1,"start":370.38998,"end":370.88998},{"sentences":[{"text":"$2,000 because I upped the the you know, like, if I wanted a claim, like, if","start":370.44498,"end":375.645,"sentiment":"neutral","sentiment_score":-0.11033079167827964}],"sentiment":"neutral","sentiment_score":-0.11033079167827964,"channel":1,"num_words":16,"start":370.44498,"end":375.645},{"sentences":[{"text":"Yeah.","start":375.59,"end":376.09,"sentiment":"neutral","sentiment_score":-0.07063613086938858}],"sentiment":"neutral","sentiment_score":-0.07063613086938858,"channel":0,"num_words":1,"start":375.59,"end":376.09},{"sentences":[{"text":"something happened.","start":375.645,"end":376.54498,"sentiment":"neutral","sentiment_score":-0.09087489545345306},{"text":"So I was","start":376.685,"end":377.09,"sentiment":"neutral","sentiment_score":-0.07570760200421016}],"sentiment":"neutral","sentiment_score":-0.08177451938390731,"channel":1,"num_words":5,"start":375.645,"end":377.09},{"sentences":[{"text":"Yeah.","start":376.965,"end":377.465,"sentiment":"neutral","sentiment_score":-0.07648453861474991}],"sentiment":"neutral","sentiment_score":-0.07648453861474991,"channel":0,"num_words":1,"start":376.965,"end":377.465},{"sentences":[{"text":"like, mom, that way, that's there for insurance purposes for house or the car.","start":377.09,"end":379.97,"sentiment":"neutral","sentiment_score":-0.12768399715423584},{"text":"Like, if something happens, now I've had to use that.","start":379.97,"end":382.12997,"sentiment":"neutral","sentiment_score":-0.24133150577545165},{"text":"So I'm like,","start":382.12997,"end":382.77,"sentiment":"neutral","sentiment_score":-0.2819281021753947}],"sentiment":"neutral","sentiment_score":-0.18691390090518528,"channel":1,"num_words":27,"start":377.09,"end":382.77},{"sentences":[{"text":"Yeah.","start":382.64502,"end":383.14502,"sentiment":"negative","sentiment_score":-0.37023594975471497}],"sentiment":"negative","sentiment_score":-0.37023594975471497,"channel":0,"num_words":1,"start":382.64502,"end":383.14502},{"sentences":[{"text":"fuck.","start":382.77,"end":383.09,"sentiment":"negative","sentiment_score":-0.6224527359008789},{"text":"And","start":383.09,"end":383.59,"sentiment":"negative","sentiment_score":-0.39017295837402344}],"sentiment":"negative","sentiment_score":-0.5063128471374512,"channel":1,"num_words":2,"start":382.77,"end":383.59},{"sentences":[{"text":"Yeah.","start":383.845,"end":384.345,"sentiment":"neutral","sentiment_score":-0.313173770904541}],"sentiment":"neutral","sentiment_score":-0.313173770904541,"channel":0,"num_words":1,"start":383.845,"end":384.345},{"sentences":[{"text":"I did draw $10 out of my home and let them pay bills and shit.","start":383.97,"end":389.43,"sentiment":"negative","sentiment_score":-0.34202134013175967}],"sentiment":"negative","sentiment_score":-0.34202134013175967,"channel":1,"num_words":15,"start":383.97,"end":389.43},{"sentences":[{"text":"Yeah.","start":390.13,"end":390.63,"sentiment":"neutral","sentiment_score":-0.09988155961036682}],"sentiment":"neutral","sentiment_score":-0.09988155961036682,"channel":0,"num_words":1,"start":390.13,"end":390.63},{"sentences":[{"text":"Yeah.","start":390.665,"end":391.165,"sentiment":"neutral","sentiment_score":-0.11342259496450424},{"text":"I'm like,","start":391.865,"end":392.605,"sentiment":"neutral","sentiment_score":-0.11771863326430321}],"sentiment":"neutral","sentiment_score":-0.11628662049770355,"channel":1,"num_words":3,"start":390.665,"end":392.605},{"sentences":[{"text":"You've got a lot going on at the moment.","start":392.13,"end":394.31,"sentiment":"neutral","sentiment_score":-0.24541764623588985}],"sentiment":"neutral","sentiment_score":-0.24541764623588985,"channel":0,"num_words":9,"start":392.13,"end":394.31},{"sentences":[{"text":"it's a daisy.","start":393.865,"end":394.745,"sentiment":"neutral","sentiment_score":-0.29412493109703064},{"text":"I've overspent yet again thinking I had some extra money, but, anyway, I don't.","start":394.745,"end":399.085,"sentiment":"neutral","sentiment_score":-0.2770092189311981}],"sentiment":"neutral","sentiment_score":-0.28002963872516856,"channel":1,"num_words":17,"start":393.865,"end":399.085},{"sentences":[{"text":"Oh, well, hopefully, this just helps a little bit.","start":399.16998,"end":401.72998,"sentiment":"neutral","sentiment_score":0.12937727570533752},{"text":"I know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis.","start":401.72998,"end":412.565,"sentiment":"neutral","sentiment_score":0.07152806439747413},{"text":"So it's just a little bit extra money that you'll have, you know, put towards something","start":412.565,"end":416.005,"sentiment":"neutral","sentiment_score":0.044830294558778405}],"sentiment":"neutral","sentiment_score":0.07306050020651739,"channel":0,"num_words":61,"start":399.16998,"end":416.005},{"sentences":[{"text":"Yeah.","start":415.99,"end":416.49,"sentiment":"neutral","sentiment_score":0.022350560873746872}],"sentiment":"neutral","sentiment_score":0.022350560873746872,"channel":1,"num_words":1,"start":415.99,"end":416.49},{"sentences":[{"text":"else, hopefully.","start":416.005,"end":416.745,"sentiment":"neutral","sentiment_score":0.032942378893494606}],"sentiment":"neutral","sentiment_score":0.032942378893494606,"channel":0,"num_words":2,"start":416.005,"end":416.745},{"sentences":[{"text":"That's","start":416.71,"end":417.165,"sentiment":"neutral","sentiment_score":0.05110051482915878}],"sentiment":"neutral","sentiment_score":0.05110051482915878,"channel":1,"num_words":1,"start":416.71,"end":417.165},{"sentences":[{"text":"So yeah.","start":416.965,"end":418.185,"sentiment":"neutral","sentiment_score":0.05561971291899681}],"sentiment":"neutral","sentiment_score":0.05561971291899681,"channel":0,"num_words":2,"start":416.965,"end":418.185},{"sentences":[{"text":"Field.","start":418.685,"end":419.185,"sentiment":"neutral","sentiment_score":0.055458106100559235}],"sentiment":"neutral","sentiment_score":0.055458106100559235,"channel":1,"num_words":1,"start":418.685,"end":419.185},{"sentences":[{"text":"Yeah.","start":419.19,"end":419.69,"sentiment":"neutral","sentiment_score":0.1792849898338318},{"text":"Beautiful.","start":419.99002,"end":420.49002,"sentiment":"positive","sentiment_score":0.4827550649642944},{"text":"Well, I will get Kayne to do","start":420.63,"end":422.07,"sentiment":"neutral","sentiment_score":0.28097669780254364}],"sentiment":"neutral","sentiment_score":0.2920974377128813,"channel":0,"num_words":9,"start":419.19,"end":422.07},{"sentences":[{"text":"Cool.","start":421.965,"end":422.465,"sentiment":"neutral","sentiment_score":0.220016285777092}],"sentiment":"neutral","sentiment_score":0.220016285777092,"channel":1,"num_words":1,"start":421.965,"end":422.465},{"sentences":[{"text":"that form for you.","start":422.07,"end":423.37003,"sentiment":"neutral","sentiment_score":0.09648737870156765}],"sentiment":"neutral","sentiment_score":0.09648737870156765,"channel":0,"num_words":4,"start":422.07,"end":423.37003},{"sentences":[{"text":"Thank","start":423.64502,"end":424.045,"sentiment":"positive","sentiment_score":0.6766083240509033}],"sentiment":"positive","sentiment_score":0.6766083240509033,"channel":1,"num_words":1,"start":423.64502,"end":424.045},{"sentences":[{"text":"We can","start":423.67,"end":424.07,"sentiment":"positive","sentiment_score":0.4526452571153641}],"sentiment":"positive","sentiment_score":0.4526452571153641,"channel":0,"num_words":2,"start":423.67,"end":424.07},{"sentences":[{"text":"you.","start":424.045,"end":424.545,"sentiment":"positive","sentiment_score":0.4526445865631103}],"sentiment":"positive","sentiment_score":0.4526445865631103,"channel":1,"num_words":1,"start":424.045,"end":424.545},{"sentences":[{"text":"we can pre fill it with as much information as possible.","start":424.07,"end":426.49002,"sentiment":"neutral","sentiment_score":0.2486607703295621},{"text":"I'll get Tim to confirm with Tal that we're happy to have a DocuSign.","start":426.55002,"end":429.53,"sentiment":"positive","sentiment_score":0.4419884575264795},{"text":"We'll send it through and log in to follow-up.","start":429.59003,"end":431.37003,"sentiment":"neutral","sentiment_score":0.20047184328238168}],"sentiment":"neutral","sentiment_score":0.3155103961334509,"channel":0,"num_words":34,"start":424.07,"end":431.37003},{"sentences":[{"text":"Yep.","start":431.64502,"end":432.045,"sentiment":"neutral","sentiment_score":0.22780399024486545}],"sentiment":"neutral","sentiment_score":0.22780399024486545,"channel":1,"num_words":1,"start":431.64502,"end":432.045},{"sentences":[{"text":"Once you","start":431.795,"end":432.195,"sentiment":"neutral","sentiment_score":0.2921050190925598}],"sentiment":"neutral","sentiment_score":0.2921050190925598,"channel":0,"num_words":2,"start":431.795,"end":432.195},{"sentences":[{"text":"Perfect.","start":432.045,"end":432.54,"sentiment":"positive","sentiment_score":0.37347930669784546}],"sentiment":"positive","sentiment_score":0.37347930669784546,"channel":1,"num_words":1,"start":432.045,"end":432.54},{"sentences":[{"text":"sign and return it back, we can send it through.","start":432.195,"end":434.535,"sentiment":"neutral","sentiment_score":0.2599895253777504},{"text":"We'll find out from them if we can just request six months or if we just do the full twelve months and","start":434.835,"end":439.635,"sentiment":"neutral","sentiment_score":0.14613246883858333}],"sentiment":"neutral","sentiment_score":0.18171279900707304,"channel":0,"num_words":32,"start":432.195,"end":439.635},{"sentences":[{"text":"And","start":439.5,"end":439.74002,"sentiment":"neutral","sentiment_score":0.07781656831502914}],"sentiment":"neutral","sentiment_score":0.07781656831502914,"channel":1,"num_words":1,"start":439.5,"end":439.74002},{"sentences":[{"text":"can","start":439.635,"end":439.875,"sentiment":"neutral","sentiment_score":0.11756021529436111}],"sentiment":"neutral","sentiment_score":0.11756021529436111,"channel":0,"num_words":1,"start":439.635,"end":439.875},{"sentences":[{"text":"then","start":439.74002,"end":440.22,"sentiment":"neutral","sentiment_score":0.12464817613363266}],"sentiment":"neutral","sentiment_score":0.12464817613363266,"channel":1,"num_words":1,"start":439.74002,"end":440.22},{"sentences":[{"text":"reinstate","start":439.875,"end":440.375,"sentiment":"neutral","sentiment_score":0.1004227250814438}],"sentiment":"neutral","sentiment_score":0.1004227250814438,"channel":0,"num_words":1,"start":439.875,"end":440.375},{"sentences":[{"text":"reinstate.","start":440.22,"end":440.72,"sentiment":"neutral","sentiment_score":0.09320789575576782}],"sentiment":"neutral","sentiment_score":0.09320789575576782,"channel":1,"num_words":1,"start":440.22,"end":440.72},{"sentences":[{"text":"it back in in six months'","start":440.595,"end":442.035,"sentiment":"neutral","sentiment_score":0.05116897635161877}],"sentiment":"neutral","sentiment_score":0.05116897635161877,"channel":0,"num_words":6,"start":440.595,"end":442.035},{"sentences":[{"text":"Yeah.","start":441.9,"end":442.4,"sentiment":"neutral","sentiment_score":0.06817618012428284}],"sentiment":"neutral","sentiment_score":0.06817618012428284,"channel":1,"num_words":1,"start":441.9,"end":442.4},{"sentences":[{"text":"time if you choose to.","start":442.035,"end":443.39502,"sentiment":"neutral","sentiment_score":0.04897766262292862},{"text":"Yeah.","start":443.39502,"end":443.89502,"sentiment":"neutral","sentiment_score":0.0737510472536087}],"sentiment":"neutral","sentiment_score":0.0531065600613753,"channel":0,"num_words":6,"start":442.035,"end":443.89502},{"sentences":[{"text":"If you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow.","start":443.58002,"end":449.055,"sentiment":"neutral","sentiment_score":0.037053652310177036}],"sentiment":"neutral","sentiment_score":0.037053652310177036,"channel":1,"num_words":23,"start":443.58002,"end":449.055},{"sentences":[{"text":"Okay.","start":448.57,"end":449.07,"sentiment":"neutral","sentiment_score":0.0624680332839489}],"sentiment":"neutral","sentiment_score":0.0624680332839489,"channel":0,"num_words":1,"start":448.57,"end":449.07},{"sentences":[{"text":"So just","start":449.115,"end":449.595,"sentiment":"neutral","sentiment_score":0.05280398018658161}],"sentiment":"neutral","sentiment_score":0.05280398018658161,"channel":1,"num_words":2,"start":449.115,"end":449.595},{"sentences":[{"text":"Okay.","start":449.53,"end":450.03,"sentiment":"neutral","sentiment_score":0.05845670402050018}],"sentiment":"neutral","sentiment_score":0.05845670402050018,"channel":0,"num_words":1,"start":449.53,"end":450.03},{"sentences":[{"text":"make sure my work email's included, and I'll print it.","start":449.595,"end":452.075,"sentiment":"neutral","sentiment_score":0.08109995648264885},{"text":"It's fine.","start":452.075,"end":452.475,"sentiment":"neutral","sentiment_score":0.2046445906162262},{"text":"So no","start":452.475,"end":452.795,"sentiment":"neutral","sentiment_score":0.13067495822906494}],"sentiment":"neutral","sentiment_score":0.10583133303693362,"channel":1,"num_words":14,"start":449.595,"end":452.795},{"sentences":[{"text":"Yep.","start":452.65,"end":453.15,"sentiment":"neutral","sentiment_score":0.1254805326461792}],"sentiment":"neutral","sentiment_score":0.1254805326461792,"channel":0,"num_words":1,"start":452.65,"end":453.15},{"sentences":[{"text":"stress.","start":452.795,"end":453.295,"sentiment":"neutral","sentiment_score":0.17692247033119202}],"sentiment":"neutral","sentiment_score":0.17692247033119202,"channel":1,"num_words":1,"start":452.795,"end":453.295},{"sentences":[{"text":"Beautiful.","start":453.85,"end":454.35,"sentiment":"positive","sentiment_score":0.6429123878479004},{"text":"Not a problem at all.","start":454.49,"end":455.85,"sentiment":"positive","sentiment_score":0.5060540556907653},{"text":"Excellent.","start":455.85,"end":456.35,"sentiment":"positive","sentiment_score":0.6793236136436462},{"text":"And, yeah, it just means that the premiums don't come out for that period of time.","start":456.73,"end":460.25,"sentiment":"neutral","sentiment_score":0.10157390334643424}],"sentiment":"neutral","sentiment_score":0.23816037971688353,"channel":0,"num_words":23,"start":453.85,"end":460.25},{"sentences":[{"text":"Yeah.","start":460.235,"end":460.735,"sentiment":"neutral","sentiment_score":0.027299437671899796}],"sentiment":"neutral","sentiment_score":0.027299437671899796,"channel":1,"num_words":1,"start":460.235,"end":460.735},{"sentences":[{"text":"It just","start":460.25,"end":460.695,"sentiment":"neutral","sentiment_score":0.12544894963502884}],"sentiment":"neutral","sentiment_score":0.12544894963502884,"channel":0,"num_words":2,"start":460.25,"end":460.695},{"sentences":[{"text":"Great.","start":460.79498,"end":461.29498,"sentiment":"neutral","sentiment_score":0.32674551010131836}],"sentiment":"neutral","sentiment_score":0.32674551010131836,"channel":1,"num_words":1,"start":460.79498,"end":461.29498},{"sentences":[{"text":"that there's disadvantages that you can't claim on the policy in that period of","start":460.855,"end":463.89502,"sentiment":"neutral","sentiment_score":-0.1128045953810215}],"sentiment":"neutral","sentiment_score":-0.1128045953810215,"channel":0,"num_words":14,"start":460.855,"end":463.89502},{"sentences":[{"text":"Okay.","start":463.84998,"end":464.34998,"sentiment":"neutral","sentiment_score":-0.07809490710496902}],"sentiment":"neutral","sentiment_score":-0.07809490710496902,"channel":1,"num_words":1,"start":463.84998,"end":464.34998},{"sentences":[{"text":"time because you're not paying the premium.","start":463.89502,"end":465.435,"sentiment":"neutral","sentiment_score":-0.15979620495012828},{"text":"But you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate","start":465.495,"end":473.275,"sentiment":"neutral","sentiment_score":-0.006288056696454684}],"sentiment":"neutral","sentiment_score":-0.03533013879850104,"channel":0,"num_words":37,"start":463.89502,"end":473.275},{"sentences":[{"text":"Yeah.","start":473.05,"end":473.3,"sentiment":"neutral","sentiment_score":0.008621018379926682},{"text":"Yeah.","start":473.3,"end":473.8,"sentiment":"neutral","sentiment_score":0.027196895331144333}],"sentiment":"neutral","sentiment_score":0.017908956855535507,"channel":1,"num_words":2,"start":473.05,"end":473.8},{"sentences":[{"text":"it earlier.","start":473.33502,"end":473.815,"sentiment":"neutral","sentiment_score":0.017386064864695072},{"text":"So we've got you carded.","start":473.815,"end":475.035,"sentiment":"neutral","sentiment_score":0.05448844879865646},{"text":"Okay?","start":475.095,"end":475.595,"sentiment":"neutral","sentiment_score":0.057936057448387146}],"sentiment":"neutral","sentiment_score":0.04564380389638245,"channel":0,"num_words":8,"start":473.33502,"end":475.595},{"sentences":[{"text":"The premiums then just go back to normal, like, once it's ringing active.","start":475.73502,"end":478.77502,"sentiment":"neutral","sentiment_score":0.06010917774759806}],"sentiment":"neutral","sentiment_score":0.06010917774759806,"channel":1,"num_words":13,"start":475.73502,"end":478.77502},{"sentences":[{"text":"Yeah.","start":478.59003,"end":478.99002,"sentiment":"neutral","sentiment_score":0.07472177594900131}],"sentiment":"neutral","sentiment_score":0.07472177594900131,"channel":0,"num_words":1,"start":478.59003,"end":478.99002},{"sentences":[{"text":"Is that","start":478.77502,"end":479.355,"sentiment":"neutral","sentiment_score":0.06389736011624336}],"sentiment":"neutral","sentiment_score":0.06389736011624336,"channel":1,"num_words":2,"start":478.77502,"end":479.355},{"sentences":[{"text":"Correct.","start":478.99002,"end":479.49002,"sentiment":"neutral","sentiment_score":0.09931835532188416},{"text":"Yep.","start":479.63,"end":479.87003,"sentiment":"neutral","sentiment_score":0.0940110832452774},{"text":"Yep.","start":479.87003,"end":480.19,"sentiment":"neutral","sentiment_score":0.15305769443511963}],"sentiment":"neutral","sentiment_score":0.11546237766742706,"channel":0,"num_words":3,"start":478.99002,"end":480.19},{"sentences":[{"text":"cool.","start":480.135,"end":480.45502,"sentiment":"neutral","sentiment_score":0.2691686153411865}],"sentiment":"neutral","sentiment_score":0.2691686153411865,"channel":1,"num_words":1,"start":480.135,"end":480.45502},{"sentences":[{"text":"They'll just","start":480.19,"end":480.67,"sentiment":"neutral","sentiment_score":0.11568774655461311}],"sentiment":"neutral","sentiment_score":0.11568774655461311,"channel":0,"num_words":2,"start":480.19,"end":480.67},{"sentences":[{"text":"Yep.","start":480.45502,"end":480.695,"sentiment":"neutral","sentiment_score":0.0689423605799675}],"sentiment":"neutral","sentiment_score":0.0689423605799675,"channel":1,"num_words":1,"start":480.45502,"end":480.695},{"sentences":[{"text":"start","start":480.67,"end":480.83002,"sentiment":"neutral","sentiment_score":0.04349224269390106}],"sentiment":"neutral","sentiment_score":0.04349224269390106,"channel":0,"num_words":1,"start":480.67,"end":480.83002},{"sentences":[{"text":"That's","start":480.695,"end":480.935,"sentiment":"neutral","sentiment_score":0.1055491864681244}],"sentiment":"neutral","sentiment_score":0.1055491864681244,"channel":1,"num_words":1,"start":480.695,"end":480.935},{"sentences":[{"text":"taking","start":480.83002,"end":481.15002,"sentiment":"neutral","sentiment_score":0.13880765438079834}],"sentiment":"neutral","sentiment_score":0.13880765438079834,"channel":0,"num_words":1,"start":480.83002,"end":481.15002},{"sentences":[{"text":"fine","start":480.935,"end":481.17502,"sentiment":"neutral","sentiment_score":0.09427906572818756}],"sentiment":"neutral","sentiment_score":0.09427906572818756,"channel":1,"num_words":1,"start":480.935,"end":481.17502},{"sentences":[{"text":"the","start":481.15002,"end":481.39,"sentiment":"neutral","sentiment_score":0.10279004275798798}],"sentiment":"neutral","sentiment_score":0.10279004275798798,"channel":0,"num_words":1,"start":481.15002,"end":481.39},{"sentences":[{"text":"then.","start":481.17502,"end":481.67502,"sentiment":"neutral","sentiment_score":0.07937652617692947}],"sentiment":"neutral","sentiment_score":0.07937652617692947,"channel":1,"num_words":1,"start":481.17502,"end":481.67502},{"sentences":[{"text":"premiums out as per I know it's just gone through renewal as of January, I believe.","start":481.39,"end":487.25,"sentiment":"neutral","sentiment_score":0.04625621542800218}],"sentiment":"neutral","sentiment_score":0.04625621542800218,"channel":0,"num_words":16,"start":481.39,"end":487.25},{"sentences":[{"text":"Yep.","start":487.095,"end":487.575,"sentiment":"neutral","sentiment_score":0.04481114447116852},{"text":"I think","start":487.575,"end":488.05502,"sentiment":"neutral","sentiment_score":0.022882926277816296}],"sentiment":"neutral","sentiment_score":0.030192332342267036,"channel":1,"num_words":3,"start":487.095,"end":488.05502},{"sentences":[{"text":"Yeah.","start":487.79,"end":488.03,"sentiment":"neutral","sentiment_score":0.03933783248066902},{"text":"The","start":488.03,"end":488.19,"sentiment":"neutral","sentiment_score":0.006813088431954384}],"sentiment":"neutral","sentiment_score":0.023075460456311703,"channel":0,"num_words":2,"start":487.79,"end":488.19},{"sentences":[{"text":"so.","start":488.05502,"end":488.375,"sentiment":"neutral","sentiment_score":0.012644452042877674}],"sentiment":"neutral","sentiment_score":0.012644452042877674,"channel":1,"num_words":1,"start":488.05502,"end":488.375},{"sentences":[{"text":"last","start":488.19,"end":488.51,"sentiment":"neutral","sentiment_score":0.00104513019323349}],"sentiment":"neutral","sentiment_score":0.00104513019323349,"channel":0,"num_words":1,"start":488.19,"end":488.51},{"sentences":[{"text":"Yeah.","start":488.375,"end":488.7,"sentiment":"neutral","sentiment_score":0.014638199470937252}],"sentiment":"neutral","sentiment_score":0.014638199470937252,"channel":1,"num_words":1,"start":488.375,"end":488.7},{"sentences":[{"text":"week of January, it went through","start":488.51,"end":490.03,"sentiment":"neutral","sentiment_score":0.0261753195275863}],"sentiment":"neutral","sentiment_score":0.0261753195275863,"channel":0,"num_words":6,"start":488.51,"end":490.03},{"sentences":[{"text":"Yep.","start":489.98,"end":490.48,"sentiment":"neutral","sentiment_score":0.023424632847309113}],"sentiment":"neutral","sentiment_score":0.023424632847309113,"channel":1,"num_words":1,"start":489.98,"end":490.48},{"sentences":[{"text":"renewal there.","start":490.03,"end":490.83002,"sentiment":"neutral","sentiment_score":0.022420614026486874},{"text":"So","start":490.83002,"end":491.33002,"sentiment":"neutral","sentiment_score":0.048451125621795654}],"sentiment":"neutral","sentiment_score":0.031097451224923134,"channel":0,"num_words":3,"start":490.03,"end":491.33002},{"sentences":[{"text":"Yep.","start":491.5,"end":492.0,"sentiment":"neutral","sentiment_score":-0.05739619582891464}],"sentiment":"neutral","sentiment_score":-0.05739619582891464,"channel":1,"num_words":1,"start":491.5,"end":492.0},{"sentences":[{"text":"you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you.","start":491.89502,"end":504.375,"sentiment":"neutral","sentiment_score":0.01916157768573612},{"text":"But","start":504.375,"end":504.81,"sentiment":"neutral","sentiment_score":0.05950098857283592}],"sentiment":"neutral","sentiment_score":0.01998483096914632,"channel":0,"num_words":49,"start":491.89502,"end":504.81},{"sentences":[{"text":"Yes.","start":504.835,"end":505.155,"sentiment":"neutral","sentiment_score":0.16903892159461975}],"sentiment":"neutral","sentiment_score":0.16903892159461975,"channel":1,"num_words":1,"start":504.835,"end":505.155},{"sentences":[{"text":"I","start":505.05,"end":505.21,"sentiment":"neutral","sentiment_score":0.300321489572525}],"sentiment":"neutral","sentiment_score":0.300321489572525,"channel":0,"num_words":1,"start":505.05,"end":505.21},{"sentences":[{"text":"Cool.","start":505.155,"end":505.655,"sentiment":"positive","sentiment_score":0.3817059099674225}],"sentiment":"positive","sentiment_score":0.3817059099674225,"channel":1,"num_words":1,"start":505.155,"end":505.655},{"sentences":[{"text":"was just having a bit of a look at things.","start":505.21,"end":506.65,"sentiment":"neutral","sentiment_score":0.24417272210121155},{"text":"It's like, hey.","start":506.65,"end":507.13,"sentiment":"neutral","sentiment_score":0.20981871088345846},{"text":"Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that.","start":507.13,"end":515.37,"sentiment":"neutral","sentiment_score":0.24534129558338058},{"text":"But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially.","start":515.37,"end":525.435,"sentiment":"neutral","sentiment_score":0.0762802467996318},{"text":"So,","start":525.57495,"end":526.07495,"sentiment":"neutral","sentiment_score":0.034760452806949615}],"sentiment":"neutral","sentiment_score":0.16270809900696745,"channel":0,"num_words":94,"start":505.21,"end":526.07495},{"sentences":[{"text":"No.","start":526.95,"end":527.19,"sentiment":"neutral","sentiment_score":0.09843802452087402},{"text":"That's","start":527.19,"end":527.51,"sentiment":"neutral","sentiment_score":0.27221694588661194}],"sentiment":"neutral","sentiment_score":0.18532748520374298,"channel":1,"num_words":2,"start":526.95,"end":527.51},{"sentences":[{"text":"yeah,","start":527.33496,"end":527.83496,"sentiment":"positive","sentiment_score":0.33484306931495667}],"sentiment":"positive","sentiment_score":0.33484306931495667,"channel":0,"num_words":1,"start":527.33496,"end":527.83496},{"sentences":[{"text":"a good that","start":527.51,"end":528.07,"sentiment":"positive","sentiment_score":0.5889760454495748}],"sentiment":"positive","sentiment_score":0.5889760454495748,"channel":1,"num_words":3,"start":527.51,"end":528.07},{"sentences":[{"text":"that","start":527.975,"end":528.295,"sentiment":"positive","sentiment_score":0.6303794384002686}],"sentiment":"positive","sentiment_score":0.6303794384002686,"channel":0,"num_words":1,"start":527.975,"end":528.295},{"sentences":[{"text":"was a","start":528.07,"end":528.31,"sentiment":"positive","sentiment_score":0.5332742929458618}],"sentiment":"positive","sentiment_score":0.5332742929458618,"channel":1,"num_words":2,"start":528.07,"end":528.31},{"sentences":[{"text":"sounds","start":528.295,"end":528.77496,"sentiment":"positive","sentiment_score":0.5547364354133606}],"sentiment":"positive","sentiment_score":0.5547364354133606,"channel":0,"num_words":1,"start":528.295,"end":528.77496},{"sentences":[{"text":"good idea.","start":528.31,"end":528.87,"sentiment":"positive","sentiment_score":0.48364970088005066}],"sentiment":"positive","sentiment_score":0.48364970088005066,"channel":1,"num_words":2,"start":528.31,"end":528.87},{"sentences":[{"text":"okay.","start":528.77496,"end":529.27496,"sentiment":"positive","sentiment_score":0.3878988027572632}],"sentiment":"positive","sentiment_score":0.3878988027572632,"channel":0,"num_words":1,"start":528.77496,"end":529.27496},{"sentences":[{"text":"Thank you so much.","start":528.87,"end":530.07,"sentiment":"positive","sentiment_score":0.6591354161500931},{"text":"Yep.","start":530.07,"end":530.57,"sentiment":"neutral","sentiment_score":0.27456778287887573}],"sentiment":"positive","sentiment_score":0.5822218894958496,"channel":1,"num_words":5,"start":528.87,"end":530.57},{"sentences":[{"text":"That's okay.","start":530.98,"end":531.72003,"sentiment":"neutral","sentiment_score":0.2946360409259796}],"sentiment":"neutral","sentiment_score":0.2946360409259796,"channel":0,"num_words":2,"start":530.98,"end":531.72003},{"sentences":[{"text":"Yep.","start":531.27,"end":531.77,"sentiment":"neutral","sentiment_score":0.255126416683197}],"sentiment":"neutral","sentiment_score":0.255126416683197,"channel":1,"num_words":1,"start":531.27,"end":531.77},{"sentences":[{"text":"It's not a problem at all.","start":531.86,"end":533.06,"sentiment":"positive","sentiment_score":0.4063473741213481},{"text":"I will get Caden to get the paperwork organized for you as quickly as possible.","start":533.06,"end":536.44,"sentiment":"positive","sentiment_score":0.35718963940938314},{"text":"Okay.","start":537.06,"end":537.38,"sentiment":"neutral","sentiment_score":0.2986842393875122},{"text":"I'm pretty sure it's how it's pretty good with DocuSigning these sorts of things.","start":537.38,"end":540.98,"sentiment":"positive","sentiment_score":0.4362955668142864},{"text":"So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted.","start":540.98,"end":546.36,"sentiment":"neutral","sentiment_score":0.27714281461455603}],"sentiment":"positive","sentiment_score":0.3499981540030447,"channel":0,"num_words":58,"start":531.86,"end":546.36},{"sentences":[{"text":"Mhmm.","start":546.675,"end":546.835,"sentiment":"neutral","sentiment_score":0.06078719720244408}],"sentiment":"neutral","sentiment_score":0.06078719720244408,"channel":1,"num_words":1,"start":546.675,"end":546.835},{"sentences":[{"text":"Okay?","start":546.675,"end":547.175,"sentiment":"neutral","sentiment_score":0.10644250363111496}],"sentiment":"neutral","sentiment_score":0.10644250363111496,"channel":0,"num_words":1,"start":546.675,"end":547.175},{"sentences":[{"text":"Mhmm.","start":546.835,"end":547.315,"sentiment":"neutral","sentiment_score":0.05882808938622475},{"text":"Mhmm.","start":547.315,"end":547.815,"sentiment":"neutral","sentiment_score":0.12766164541244507}],"sentiment":"neutral","sentiment_score":0.09324486739933491,"channel":1,"num_words":2,"start":546.835,"end":547.815},{"sentences":[{"text":"Beautiful.","start":548.275,"end":548.755,"sentiment":"positive","sentiment_score":0.39030784368515015},{"text":"And I'll make a little tick box.","start":548.755,"end":550.515,"sentiment":"neutral","sentiment_score":0.20038227098328726},{"text":"If I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going.","start":550.515,"end":556.295,"sentiment":"neutral","sentiment_score":0.11743268862366676},{"text":"If you need anything in the meantime, let me know.","start":556.755,"end":558.995,"sentiment":"neutral","sentiment_score":0.1109606571495533},{"text":"I'm always happy to, you know, touch base, you know, closer to if you need.","start":558.995,"end":562.98,"sentiment":"neutral","sentiment_score":0.23993437786897023}],"sentiment":"neutral","sentiment_score":0.1627141930291365,"channel":0,"num_words":58,"start":548.275,"end":562.98},{"sentences":[{"text":"But, yeah, we can make","start":563.36,"end":564.16003,"sentiment":"neutral","sentiment_score":0.10125956535339356}],"sentiment":"neutral","sentiment_score":0.10125956535339356,"channel":0,"num_words":5,"start":563.36,"end":564.16003},{"sentences":[{"text":"Yeah.","start":564.025,"end":564.525,"sentiment":"neutral","sentiment_score":0.10685495287179948}],"sentiment":"neutral","sentiment_score":0.10685495287179948,"channel":1,"num_words":1,"start":564.025,"end":564.525},{"sentences":[{"text":"a catch up for six months' time to see","start":564.16003,"end":565.68,"sentiment":"neutral","sentiment_score":0.1266272697183821}],"sentiment":"neutral","sentiment_score":0.1266272697183821,"channel":0,"num_words":9,"start":564.16003,"end":565.68},{"sentences":[{"text":"I","start":565.465,"end":565.965,"sentiment":"neutral","sentiment_score":0.15266533195972443}],"sentiment":"neutral","sentiment_score":0.15266533195972443,"channel":1,"num_words":1,"start":565.465,"end":565.965},{"sentences":[{"text":"where things are sitting for you.","start":565.68,"end":567.04,"sentiment":"neutral","sentiment_score":0.1672339290380478},{"text":"And if we reinstate, then we'll keep it on that premium freeze.","start":567.04,"end":570.18,"sentiment":"neutral","sentiment_score":0.12475443631410599},{"text":"Yeah.","start":570.4,"end":570.9,"sentiment":"neutral","sentiment_score":0.08328573405742645}],"sentiment":"neutral","sentiment_score":0.13598644968710447,"channel":0,"num_words":19,"start":565.68,"end":570.9},{"sentences":[{"text":"yeah.","start":570.505,"end":570.825,"sentiment":"neutral","sentiment_score":0.0689191222190857},{"text":"I did I did my claim for FPT, but somehow it come out with","start":570.825,"end":576.105,"sentiment":"neutral","sentiment_score":0.04250275769404003}],"sentiment":"neutral","sentiment_score":0.044263848662376405,"channel":1,"num_words":15,"start":570.505,"end":576.105},{"sentences":[{"text":"Yep.","start":575.935,"end":576.435,"sentiment":"neutral","sentiment_score":0.03720198944211006}],"sentiment":"neutral","sentiment_score":0.03720198944211006,"channel":0,"num_words":1,"start":575.935,"end":576.435},{"sentences":[{"text":"the 120 k, which is $2 over the limit.","start":576.105,"end":579.05005,"sentiment":"neutral","sentiment_score":-0.21136988037162358},{"text":"So I don't get anything.","start":579.05005,"end":580.09,"sentiment":"negative","sentiment_score":-0.39412109851837157}],"sentiment":"neutral","sentiment_score":-0.2766381725668907,"channel":1,"num_words":14,"start":576.105,"end":580.09},{"sentences":[{"text":"Oh,","start":579.85504,"end":580.35504,"sentiment":"neutral","sentiment_score":-0.07292727380990982}],"sentiment":"neutral","sentiment_score":-0.07292727380990982,"channel":0,"num_words":1,"start":579.85504,"end":580.35504},{"sentences":[{"text":"But, hopefully, when","start":580.09,"end":581.21,"sentiment":"neutral","sentiment_score":-0.019669268901149433}],"sentiment":"neutral","sentiment_score":-0.019669268901149433,"channel":1,"num_words":3,"start":580.09,"end":581.21},{"sentences":[{"text":"damn.","start":581.135,"end":581.635,"sentiment":"neutral","sentiment_score":-0.015095049515366554}],"sentiment":"neutral","sentiment_score":-0.015095049515366554,"channel":0,"num_words":1,"start":581.135,"end":581.635},{"sentences":[{"text":"I get my hopefully, when I do my","start":581.21,"end":583.13,"sentiment":"neutral","sentiment_score":0.004134583519771695}],"sentiment":"neutral","sentiment_score":0.004134583519771695,"channel":1,"num_words":8,"start":581.21,"end":583.13},{"sentences":[{"text":"Yeah.","start":583.055,"end":583.555,"sentiment":"neutral","sentiment_score":-0.028759106993675232}],"sentiment":"neutral","sentiment_score":-0.028759106993675232,"channel":0,"num_words":1,"start":583.055,"end":583.555},{"sentences":[{"text":"tax, I will back I'll backtrack through that.","start":583.13,"end":585.53,"sentiment":"neutral","sentiment_score":-0.1450108028948307},{"text":"I don't know.","start":585.53,"end":586.35004,"sentiment":"neutral","sentiment_score":-0.16041107227404913}],"sentiment":"neutral","sentiment_score":-0.14921087636189026,"channel":1,"num_words":11,"start":583.13,"end":586.35004},{"sentences":[{"text":"Yes.","start":586.19,"end":586.69,"sentiment":"neutral","sentiment_score":0.005647841840982437}],"sentiment":"neutral","sentiment_score":0.005647841840982437,"channel":0,"num_words":1,"start":586.19,"end":586.69},{"sentences":[{"text":"And then","start":586.41003,"end":587.15,"sentiment":"neutral","sentiment_score":0.009819164872169495}],"sentiment":"neutral","sentiment_score":0.009819164872169495,"channel":1,"num_words":2,"start":586.41003,"end":587.15},{"sentences":[{"text":"Yeah.","start":587.14996,"end":587.64996,"sentiment":"neutral","sentiment_score":0.02760845236480236}],"sentiment":"neutral","sentiment_score":0.02760845236480236,"channel":0,"num_words":1,"start":587.14996,"end":587.64996},{"sentences":[{"text":"because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me","start":587.85004,"end":592.635,"sentiment":"neutral","sentiment_score":0.0342921143663781}],"sentiment":"neutral","sentiment_score":0.0342921143663781,"channel":1,"num_words":21,"start":587.85004,"end":592.635},{"sentences":[{"text":"Yeah.","start":592.50995,"end":593.00995,"sentiment":"neutral","sentiment_score":0.006618883460760117}],"sentiment":"neutral","sentiment_score":0.006618883460760117,"channel":0,"num_words":1,"start":592.50995,"end":593.00995},{"sentences":[{"text":"then maybe.","start":592.635,"end":593.375,"sentiment":"neutral","sentiment_score":0.005107195116579533},{"text":"Will","start":593.835,"end":594.075,"sentiment":"neutral","sentiment_score":0.020004387944936752}],"sentiment":"neutral","sentiment_score":0.010072926059365273,"channel":1,"num_words":3,"start":592.635,"end":594.075},{"sentences":[{"text":"Yeah.","start":593.94995,"end":594.43,"sentiment":"neutral","sentiment_score":0.026212479919195175}],"sentiment":"neutral","sentiment_score":0.026212479919195175,"channel":0,"num_words":1,"start":593.94995,"end":594.43},{"sentences":[{"text":"they do that?","start":594.075,"end":594.635,"sentiment":"neutral","sentiment_score":-0.008321673919757208}],"sentiment":"neutral","sentiment_score":-0.008321673919757208,"channel":1,"num_words":3,"start":594.075,"end":594.635},{"sentences":[{"text":"And","start":594.43,"end":594.67,"sentiment":"neutral","sentiment_score":0.0010074786841869354}],"sentiment":"neutral","sentiment_score":0.0010074786841869354,"channel":0,"num_words":1,"start":594.43,"end":594.67},{"sentences":[{"text":"Or","start":594.635,"end":594.715,"sentiment":"neutral","sentiment_score":-0.008085548877716064}],"sentiment":"neutral","sentiment_score":-0.008085548877716064,"channel":1,"num_words":1,"start":594.635,"end":594.715},{"sentences":[{"text":"hopefully","start":594.67,"end":595.06995,"sentiment":"neutral","sentiment_score":-0.0001984834671020508}],"sentiment":"neutral","sentiment_score":-0.0001984834671020508,"channel":0,"num_words":1,"start":594.67,"end":595.06995},{"sentences":[{"text":"do I have","start":594.715,"end":595.195,"sentiment":"neutral","sentiment_score":-0.008083240439494451}],"sentiment":"neutral","sentiment_score":-0.008083240439494451,"channel":1,"num_words":3,"start":594.715,"end":595.195},{"sentences":[{"text":"give","start":595.06995,"end":595.23,"sentiment":"neutral","sentiment_score":-0.0037777498364448543}],"sentiment":"neutral","sentiment_score":-0.0037777498364448543,"channel":0,"num_words":1,"start":595.06995,"end":595.23},{"sentences":[{"text":"to","start":595.195,"end":595.355,"sentiment":"neutral","sentiment_score":-0.009660378098487854}],"sentiment":"neutral","sentiment_score":-0.009660378098487854,"channel":1,"num_words":1,"start":595.195,"end":595.355},{"sentences":[{"text":"them","start":595.23,"end":595.38995,"sentiment":"neutral","sentiment_score":-0.04069146141409874}],"sentiment":"neutral","sentiment_score":-0.04069146141409874,"channel":0,"num_words":1,"start":595.23,"end":595.38995},{"sentences":[{"text":"claim","start":595.355,"end":595.675,"sentiment":"neutral","sentiment_score":-0.003917708992958069}],"sentiment":"neutral","sentiment_score":-0.003917708992958069,"channel":1,"num_words":1,"start":595.355,"end":595.675},{"sentences":[{"text":"back pay.","start":595.38995,"end":596.12994,"sentiment":"neutral","sentiment_score":-0.0359180998057127}],"sentiment":"neutral","sentiment_score":-0.0359180998057127,"channel":0,"num_words":2,"start":595.38995,"end":596.12994},{"sentences":[{"text":"again maybe?","start":595.675,"end":596.235,"sentiment":"neutral","sentiment_score":-0.035502576269209385},{"text":"I don't know.","start":596.235,"end":597.055,"sentiment":"neutral","sentiment_score":-0.12284724165995915}],"sentiment":"neutral","sentiment_score":-0.08790937550365925,"channel":1,"num_words":5,"start":595.675,"end":597.055},{"sentences":[{"text":"You'll have to","start":597.215,"end":597.615,"sentiment":"neutral","sentiment_score":-0.09797600160042445}],"sentiment":"neutral","sentiment_score":-0.09797600160042445,"channel":0,"num_words":3,"start":597.215,"end":597.615},{"sentences":[{"text":"Yeah.","start":597.59503,"end":598.09503,"sentiment":"neutral","sentiment_score":-0.0640806034207344}],"sentiment":"neutral","sentiment_score":-0.0640806034207344,"channel":1,"num_words":1,"start":597.59503,"end":598.09503},{"sentences":[{"text":"probably claim again because they close the claim once they've done it.","start":597.615,"end":602.115,"sentiment":"neutral","sentiment_score":-0.16545430570840836}],"sentiment":"neutral","sentiment_score":-0.16545430570840836,"channel":0,"num_words":12,"start":597.615,"end":602.115},{"sentences":[{"text":"Right.","start":602.555,"end":602.875,"sentiment":"neutral","sentiment_score":-0.044751811772584915}],"sentiment":"neutral","sentiment_score":-0.044751811772584915,"channel":1,"num_words":1,"start":602.555,"end":602.875},{"sentences":[{"text":"That's a","start":602.575,"end":602.895,"sentiment":"neutral","sentiment_score":-0.18864446878433228}],"sentiment":"neutral","sentiment_score":-0.18864446878433228,"channel":0,"num_words":2,"start":602.575,"end":602.895},{"sentences":[{"text":"Okay.","start":602.875,"end":603.3,"sentiment":"neutral","sentiment_score":-0.19416561722755432}],"sentiment":"neutral","sentiment_score":-0.19416561722755432,"channel":1,"num_words":1,"start":602.875,"end":603.3},{"sentences":[{"text":"bit of a shame","start":602.895,"end":603.53503,"sentiment":"negative","sentiment_score":-0.41588301956653595}],"sentiment":"negative","sentiment_score":-0.41588301956653595,"channel":0,"num_words":4,"start":602.895,"end":603.53503},{"sentences":[{"text":"I","start":603.3,"end":603.8,"sentiment":"negative","sentiment_score":-0.4432207345962525}],"sentiment":"negative","sentiment_score":-0.4432207345962525,"channel":1,"num_words":1,"start":603.3,"end":603.8},{"sentences":[{"text":"because realistically, you your expenditures well and truly like, you yeah.","start":603.53503,"end":609.135,"sentiment":"negative","sentiment_score":-0.3374263508753343},{"text":"I don't know.","start":609.135,"end":609.695,"sentiment":"negative","sentiment_score":-0.3805403510729472},{"text":"They don't understand how they do that.","start":609.695,"end":611.31,"sentiment":"negative","sentiment_score":-0.5460531370980399}],"sentiment":"negative","sentiment_score":-0.41312775583494277,"channel":0,"num_words":21,"start":603.53503,"end":611.31},{"sentences":[{"text":"don't know.","start":611.45996,"end":611.62,"sentiment":"neutral","sentiment_score":-0.32533903419971466},{"text":"Neither","start":611.62,"end":611.94,"sentiment":"neutral","sentiment_score":-0.20710262656211853}],"sentiment":"neutral","sentiment_score":-0.28592689832051593,"channel":1,"num_words":3,"start":611.45996,"end":611.94},{"sentences":[{"text":"It's","start":611.63,"end":611.82996,"sentiment":"neutral","sentiment_score":-0.2509685754776001}],"sentiment":"neutral","sentiment_score":-0.2509685754776001,"channel":0,"num_words":1,"start":611.63,"end":611.82996},{"sentences":[{"text":"do","start":611.94,"end":612.1,"sentiment":"neutral","sentiment_score":-0.2555250823497772}],"sentiment":"neutral","sentiment_score":-0.2555250823497772,"channel":1,"num_words":1,"start":611.94,"end":612.1},{"sentences":[{"text":"everything","start":612.02997,"end":612.35,"sentiment":"neutral","sentiment_score":-0.19714994728565216}],"sentiment":"neutral","sentiment_score":-0.19714994728565216,"channel":0,"num_words":1,"start":612.02997,"end":612.35},{"sentences":[{"text":"I.","start":612.1,"end":612.26,"sentiment":"neutral","sentiment_score":-0.17629630863666534},{"text":"Because","start":612.26,"end":612.5,"sentiment":"neutral","sentiment_score":-0.1620892435312271}],"sentiment":"neutral","sentiment_score":-0.16919277608394623,"channel":1,"num_words":2,"start":612.1,"end":612.5},{"sentences":[{"text":"on","start":612.35,"end":612.51,"sentiment":"neutral","sentiment_score":-0.15761798620224}],"sentiment":"neutral","sentiment_score":-0.15761798620224,"channel":0,"num_words":1,"start":612.35,"end":612.51},{"sentences":[{"text":"when","start":612.5,"end":612.66,"sentiment":"neutral","sentiment_score":-0.11856795847415924}],"sentiment":"neutral","sentiment_score":-0.11856795847415924,"channel":1,"num_words":1,"start":612.5,"end":612.66},{"sentences":[{"text":"this","start":612.51,"end":612.67,"sentiment":"neutral","sentiment_score":-0.15205615758895874}],"sentiment":"neutral","sentiment_score":-0.15205615758895874,"channel":0,"num_words":1,"start":612.51,"end":612.67},{"sentences":[{"text":"you","start":612.66,"end":612.82,"sentiment":"neutral","sentiment_score":-0.13667243719100952}],"sentiment":"neutral","sentiment_score":-0.13667243719100952,"channel":1,"num_words":1,"start":612.66,"end":612.82},{"sentences":[{"text":"end","start":612.67,"end":612.83,"sentiment":"neutral","sentiment_score":-0.15928205847740173}],"sentiment":"neutral","sentiment_score":-0.15928205847740173,"channel":0,"num_words":1,"start":612.67,"end":612.83},{"sentences":[{"text":"put","start":612.82,"end":612.98,"sentiment":"neutral","sentiment_score":-0.1339394450187683}],"sentiment":"neutral","sentiment_score":-0.1339394450187683,"channel":1,"num_words":1,"start":612.82,"end":612.98},{"sentences":[{"text":"showed","start":612.83,"end":613.07,"sentiment":"neutral","sentiment_score":-0.1826338022947311}],"sentiment":"neutral","sentiment_score":-0.1826338022947311,"channel":0,"num_words":1,"start":612.83,"end":613.07},{"sentences":[{"text":"everything","start":612.98,"end":613.45996,"sentiment":"neutral","sentiment_score":-0.16581909358501434}],"sentiment":"neutral","sentiment_score":-0.16581909358501434,"channel":1,"num_words":1,"start":612.98,"end":613.45996},{"sentences":[{"text":"you should've","start":613.07,"end":613.55,"sentiment":"neutral","sentiment_score":-0.21212676167488098}],"sentiment":"neutral","sentiment_score":-0.21212676167488098,"channel":0,"num_words":2,"start":613.07,"end":613.55},{"sentences":[{"text":"in","start":613.45996,"end":613.54,"sentiment":"neutral","sentiment_score":-0.1975977718830109}],"sentiment":"neutral","sentiment_score":-0.1975977718830109,"channel":1,"num_words":1,"start":613.45996,"end":613.54},{"sentences":[{"text":"gotten something.","start":613.55,"end":614.37,"sentiment":"neutral","sentiment_score":-0.21737337857484818},{"text":"Yeah.","start":614.67,"end":615.17,"sentiment":"neutral","sentiment_score":0.003471542149782181}],"sentiment":"neutral","sentiment_score":-0.1437584049999714,"channel":0,"num_words":3,"start":613.55,"end":615.17},{"sentences":[{"text":"yeah.","start":615.455,"end":615.775,"sentiment":"neutral","sentiment_score":0.007970599457621574},{"text":"But that's okay.","start":615.775,"end":616.575,"sentiment":"neutral","sentiment_score":0.07446858038504918},{"text":"That's alright because I'll","start":616.575,"end":617.535,"sentiment":"neutral","sentiment_score":0.17723560705780983}],"sentiment":"neutral","sentiment_score":0.11753984610550106,"channel":1,"num_words":8,"start":615.455,"end":617.535},{"sentences":[{"text":"Yeah.","start":617.47,"end":617.97,"sentiment":"neutral","sentiment_score":0.0598239004611969}],"sentiment":"neutral","sentiment_score":0.0598239004611969,"channel":0,"num_words":1,"start":617.47,"end":617.97},{"sentences":[{"text":"be like, that's okay.","start":617.535,"end":618.335,"sentiment":"neutral","sentiment_score":0.060014910995960236},{"text":"That can be a little injection in a couple of months' time maybe.","start":618.335,"end":621.155,"sentiment":"neutral","sentiment_score":0.04979753035765428}],"sentiment":"neutral","sentiment_score":0.05220161991960862,"channel":1,"num_words":17,"start":617.535,"end":621.155},{"sentences":[{"text":"Absolutely.","start":620.91,"end":621.41,"sentiment":"neutral","sentiment_score":0.14785106480121613},{"text":"Tax time, get your","start":621.87,"end":622.75,"sentiment":"neutral","sentiment_score":0.060984848998486996}],"sentiment":"neutral","sentiment_score":0.07835809215903282,"channel":0,"num_words":5,"start":620.91,"end":622.75},{"sentences":[{"text":"It should","start":622.575,"end":623.215,"sentiment":"neutral","sentiment_score":0.04032914713025093}],"sentiment":"neutral","sentiment_score":0.04032914713025093,"channel":1,"num_words":2,"start":622.575,"end":623.215},{"sentences":[{"text":"assessment,","start":622.75,"end":623.25,"sentiment":"neutral","sentiment_score":0.02346805110573769}],"sentiment":"neutral","sentiment_score":0.02346805110573769,"channel":0,"num_words":1,"start":622.75,"end":623.25},{"sentences":[{"text":"fix some","start":623.215,"end":624.035,"sentiment":"neutral","sentiment_score":0.0037923119962215424}],"sentiment":"neutral","sentiment_score":0.0037923119962215424,"channel":1,"num_words":2,"start":623.215,"end":624.035},{"sentences":[{"text":"and then, yeah,","start":623.71,"end":624.59,"sentiment":"neutral","sentiment_score":0.016995005309581757}],"sentiment":"neutral","sentiment_score":0.016995005309581757,"channel":0,"num_words":3,"start":623.71,"end":624.59},{"sentences":[{"text":"stuff.","start":624.415,"end":624.915,"sentiment":"neutral","sentiment_score":0.04053277522325516}],"sentiment":"neutral","sentiment_score":0.04053277522325516,"channel":1,"num_words":1,"start":624.415,"end":624.915},{"sentences":[{"text":"reclaim again and send it through and be like, this is what it is.","start":624.59,"end":628.025,"sentiment":"neutral","sentiment_score":0.060342002127851756},{"text":"And, yeah, hopefully, that","start":628.025,"end":629.54504,"sentiment":"neutral","sentiment_score":0.08013793267309666}],"sentiment":"neutral","sentiment_score":0.06474109780457285,"channel":0,"num_words":18,"start":624.59,"end":629.54504},{"sentences":[{"text":"Yeah.","start":629.535,"end":630.035,"sentiment":"neutral","sentiment_score":0.07685254514217377}],"sentiment":"neutral","sentiment_score":0.07685254514217377,"channel":1,"num_words":1,"start":629.535,"end":630.035},{"sentences":[{"text":"that will just be able to give you a little bit of money and and backdate it a little bit too.","start":629.54504,"end":633.78503,"sentiment":"neutral","sentiment_score":0.10064301426921572},{"text":"So","start":633.78503,"end":634.28503,"sentiment":"neutral","sentiment_score":0.008682742714881897}],"sentiment":"neutral","sentiment_score":0.09646300192583691,"channel":0,"num_words":22,"start":629.54504,"end":634.28503},{"sentences":[{"text":"Yeah.","start":634.5,"end":634.89996,"sentiment":"neutral","sentiment_score":0.008292438462376595},{"text":"I'll","start":634.89996,"end":635.06,"sentiment":"neutral","sentiment_score":-0.005049797706305981}],"sentiment":"neutral","sentiment_score":0.001621320378035307,"channel":1,"num_words":2,"start":634.5,"end":635.06},{"sentences":[{"text":"yeah.","start":634.905,"end":635.405,"sentiment":"neutral","sentiment_score":-0.003896808251738548}],"sentiment":"neutral","sentiment_score":-0.003896808251738548,"channel":0,"num_words":1,"start":634.905,"end":635.405},{"sentences":[{"text":"do that, hopefully.","start":635.06,"end":636.04,"sentiment":"neutral","sentiment_score":-0.0227040679504474},{"text":"But, yeah,","start":636.18,"end":636.92,"sentiment":"neutral","sentiment_score":-0.020436663180589676}],"sentiment":"neutral","sentiment_score":-0.02179710604250431,"channel":1,"num_words":5,"start":635.06,"end":636.92},{"sentences":[{"text":"Yeah.","start":636.745,"end":637.245,"sentiment":"neutral","sentiment_score":-0.04395672678947449}],"sentiment":"neutral","sentiment_score":-0.04395672678947449,"channel":0,"num_words":1,"start":636.745,"end":637.245},{"sentences":[{"text":"I couldn't hear","start":636.98,"end":637.77997,"sentiment":"neutral","sentiment_score":-0.12917312482992807}],"sentiment":"neutral","sentiment_score":-0.12917312482992807,"channel":1,"num_words":3,"start":636.98,"end":637.77997},{"sentences":[{"text":"Perfect.","start":637.705,"end":638.205,"sentiment":"neutral","sentiment_score":-0.14031539857387543}],"sentiment":"neutral","sentiment_score":-0.14031539857387543,"channel":0,"num_words":1,"start":637.705,"end":638.205},{"sentences":[{"text":"anything else that I've changed, but I'm actually tempted to get rid of my health insurance","start":637.77997,"end":643.39996,"sentiment":"neutral","sentiment_score":-0.2681386172771454}],"sentiment":"neutral","sentiment_score":-0.2681386172771454,"channel":1,"num_words":16,"start":637.77997,"end":643.39996},{"sentences":[{"text":"With that","start":646.87,"end":647.26996,"sentiment":"neutral","sentiment_score":-0.12506479397416115}],"sentiment":"neutral","sentiment_score":-0.12506479397416115,"channel":0,"num_words":2,"start":646.87,"end":647.26996},{"sentences":[{"text":"as","start":647.225,"end":647.305,"sentiment":"neutral","sentiment_score":-0.10720369219779968}],"sentiment":"neutral","sentiment_score":-0.10720369219779968,"channel":1,"num_words":1,"start":647.225,"end":647.305},{"sentences":[{"text":"one","start":647.26996,"end":647.50995,"sentiment":"neutral","sentiment_score":-0.09383796155452728}],"sentiment":"neutral","sentiment_score":-0.09383796155452728,"channel":0,"num_words":1,"start":647.26996,"end":647.50995},{"sentences":[{"text":"well.","start":647.305,"end":647.805,"sentiment":"neutral","sentiment_score":-0.07316580414772034}],"sentiment":"neutral","sentiment_score":-0.07316580414772034,"channel":1,"num_words":1,"start":647.305,"end":647.805},{"sentences":[{"text":"there, I can have a quick look","start":647.50995,"end":648.94995,"sentiment":"neutral","sentiment_score":-0.012824416958859988}],"sentiment":"neutral","sentiment_score":-0.012824416958859988,"channel":0,"num_words":7,"start":647.50995,"end":648.94995},{"sentences":[{"text":"That's","start":648.825,"end":649.145,"sentiment":"neutral","sentiment_score":-0.028698109090328217}],"sentiment":"neutral","sentiment_score":-0.028698109090328217,"channel":1,"num_words":1,"start":648.825,"end":649.145},{"sentences":[{"text":"at that","start":648.94995,"end":649.26996,"sentiment":"neutral","sentiment_score":-0.04934442229568958}],"sentiment":"neutral","sentiment_score":-0.04934442229568958,"channel":0,"num_words":2,"start":648.94995,"end":649.26996},{"sentences":[{"text":"with","start":649.145,"end":649.545,"sentiment":"neutral","sentiment_score":-0.024385102093219757}],"sentiment":"neutral","sentiment_score":-0.024385102093219757,"channel":1,"num_words":1,"start":649.145,"end":649.545},{"sentences":[{"text":"now with","start":649.26996,"end":649.82996,"sentiment":"neutral","sentiment_score":-0.023997798562049866}],"sentiment":"neutral","sentiment_score":-0.023997798562049866,"channel":0,"num_words":2,"start":649.26996,"end":649.82996},{"sentences":[{"text":"HealthPartners.","start":649.545,"end":650.045,"sentiment":"neutral","sentiment_score":-0.02719804644584656}],"sentiment":"neutral","sentiment_score":-0.02719804644584656,"channel":1,"num_words":1,"start":649.545,"end":650.045},{"sentences":[{"text":"the yeah,","start":649.82996,"end":651.845,"sentiment":"neutral","sentiment_score":-0.02992212027311325}],"sentiment":"neutral","sentiment_score":-0.02992212027311325,"channel":0,"num_words":2,"start":649.82996,"end":651.845},{"sentences":[{"text":"It's","start":651.785,"end":651.945,"sentiment":"neutral","sentiment_score":-0.10884742438793182}],"sentiment":"neutral","sentiment_score":-0.10884742438793182,"channel":1,"num_words":1,"start":651.785,"end":651.945},{"sentences":[{"text":"so","start":651.845,"end":652.085,"sentiment":"neutral","sentiment_score":-0.1017158105969429}],"sentiment":"neutral","sentiment_score":-0.1017158105969429,"channel":0,"num_words":1,"start":651.845,"end":652.085},{"sentences":[{"text":"just","start":651.945,"end":652.265,"sentiment":"neutral","sentiment_score":-0.11158516258001328}],"sentiment":"neutral","sentiment_score":-0.11158516258001328,"channel":1,"num_words":1,"start":651.945,"end":652.265},{"sentences":[{"text":"we","start":652.085,"end":652.325,"sentiment":"neutral","sentiment_score":-0.1205514594912529}],"sentiment":"neutral","sentiment_score":-0.1205514594912529,"channel":0,"num_words":1,"start":652.085,"end":652.325},{"sentences":[{"text":"very","start":652.265,"end":652.765,"sentiment":"neutral","sentiment_score":-0.15236245095729828}],"sentiment":"neutral","sentiment_score":-0.15236245095729828,"channel":1,"num_words":1,"start":652.265,"end":652.765},{"sentences":[{"text":"look at the","start":652.325,"end":652.885,"sentiment":"neutral","sentiment_score":-0.21950658162434897}],"sentiment":"neutral","sentiment_score":-0.21950658162434897,"channel":0,"num_words":3,"start":652.325,"end":652.885},{"sentences":[{"text":"expensive.","start":652.825,"end":653.325,"sentiment":"neutral","sentiment_score":-0.14163240790367126}],"sentiment":"neutral","sentiment_score":-0.14163240790367126,"channel":1,"num_words":1,"start":652.825,"end":653.325},{"sentences":[{"text":"my pay calculator.","start":652.885,"end":653.945,"sentiment":"neutral","sentiment_score":-0.07617359111706416},{"text":"How much are you paying on the health care at the moment, the private health insurance on a monthly basis?","start":655.045,"end":659.865,"sentiment":"neutral","sentiment_score":-0.0638923829421401}],"sentiment":"neutral","sentiment_score":-0.06549427966060846,"channel":0,"num_words":23,"start":652.885,"end":659.865},{"sentences":[{"text":"I think it's, like, $1.55 or 4, and that's, like,","start":661.48,"end":663.95996,"sentiment":"neutral","sentiment_score":-0.05576982142196761}],"sentiment":"neutral","sentiment_score":-0.05576982142196761,"channel":1,"num_words":10,"start":661.48,"end":663.95996},{"sentences":[{"text":"$1.55","start":663.86,"end":664.74,"sentiment":"neutral","sentiment_score":-0.06279197335243225}],"sentiment":"neutral","sentiment_score":-0.06279197335243225,"channel":0,"num_words":1,"start":663.86,"end":664.74},{"sentences":[{"text":"three something","start":663.95996,"end":664.77997,"sentiment":"neutral","sentiment_score":-0.06743906065821648}],"sentiment":"neutral","sentiment_score":-0.06743906065821648,"channel":1,"num_words":2,"start":663.95996,"end":664.77997},{"sentences":[{"text":"per fortnight.","start":664.74,"end":665.62,"sentiment":"neutral","sentiment_score":-0.06010971590876579}],"sentiment":"neutral","sentiment_score":-0.06010971590876579,"channel":0,"num_words":2,"start":664.74,"end":665.62},{"sentences":[{"text":"something,","start":665.31995,"end":665.81995,"sentiment":"neutral","sentiment_score":-0.01571580022573471}],"sentiment":"neutral","sentiment_score":-0.01571580022573471,"channel":1,"num_words":1,"start":665.31995,"end":665.81995},{"sentences":[{"text":"Yep.","start":665.62,"end":665.86,"sentiment":"neutral","sentiment_score":0.020946267992258072},{"text":"That's okay.","start":665.86,"end":666.60004,"sentiment":"neutral","sentiment_score":0.026609459426254034}],"sentiment":"neutral","sentiment_score":0.02472172894825538,"channel":0,"num_words":3,"start":665.62,"end":666.60004},{"sentences":[{"text":"yeah, ish.","start":666.19995,"end":667.74,"sentiment":"neutral","sentiment_score":-0.13835833594202995}],"sentiment":"neutral","sentiment_score":-0.13835833594202995,"channel":1,"num_words":2,"start":666.19995,"end":667.74},{"sentences":[{"text":"So that it's pretty expensive for private health cover.","start":668.02,"end":671.86,"sentiment":"negative","sentiment_score":-0.5726388692855835},{"text":"I'm still paying for mine.","start":671.86,"end":672.98,"sentiment":"negative","sentiment_score":-0.5217359721660614},{"text":"It's insane.","start":672.98,"end":673.72003,"sentiment":"negative","sentiment_score":-0.715345174074173},{"text":"Just keeps going up and up and up, and I'm not even claiming that much on it.","start":674.10004,"end":677.775,"sentiment":"negative","sentiment_score":-0.5337019387413474}],"sentiment":"negative","sentiment_score":-0.5535167573076306,"channel":0,"num_words":33,"start":668.02,"end":677.775},{"sentences":[{"text":"No.","start":677.935,"end":678.255,"sentiment":"neutral","sentiment_score":-0.255282461643219},{"text":"And I'm not.","start":678.255,"end":678.895,"sentiment":"neutral","sentiment_score":-0.2559201667706172},{"text":"Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200.","start":678.895,"end":683.615,"sentiment":"neutral","sentiment_score":-0.19453781992197036},{"text":"And then maybe then if I need glasses or yeah.","start":683.615,"end":687.70996,"sentiment":"neutral","sentiment_score":-0.17193436920642852},{"text":"I could only I don't even get to buy glasses once a year anyway.","start":687.70996,"end":690.37,"sentiment":"neutral","sentiment_score":-0.2591558503253119}],"sentiment":"neutral","sentiment_score":-0.21377760327110687,"channel":1,"num_words":48,"start":677.935,"end":690.37},{"sentences":[{"text":"My son's all covered pretty much under Medicare, so I'm like, maybe I","start":690.51,"end":693.55,"sentiment":"neutral","sentiment_score":-0.12314788194803092}],"sentiment":"neutral","sentiment_score":-0.12314788194803092,"channel":1,"num_words":13,"start":690.51,"end":693.55},{"sentences":[{"text":"Yeah.","start":693.47,"end":693.97,"sentiment":"neutral","sentiment_score":-0.08961629867553711}],"sentiment":"neutral","sentiment_score":-0.08961629867553711,"channel":0,"num_words":1,"start":693.47,"end":693.97},{"sentences":[{"text":"just drop it for now.","start":693.55,"end":694.58997,"sentiment":"neutral","sentiment_score":-0.1746945321559906},{"text":"I don't know what to do.","start":694.58997,"end":696.13,"sentiment":"neutral","sentiment_score":-0.25781980405251187}],"sentiment":"neutral","sentiment_score":-0.2200355895540931,"channel":1,"num_words":11,"start":693.55,"end":696.13},{"sentences":[{"text":"Yeah.","start":696.67,"end":697.07,"sentiment":"neutral","sentiment_score":-0.039723824709653854}],"sentiment":"neutral","sentiment_score":-0.039723824709653854,"channel":0,"num_words":1,"start":696.67,"end":697.07},{"sentences":[{"text":"Or","start":696.91,"end":697.14996,"sentiment":"neutral","sentiment_score":-0.04952764883637428}],"sentiment":"neutral","sentiment_score":-0.04952764883637428,"channel":1,"num_words":1,"start":696.91,"end":697.14996},{"sentences":[{"text":"No.","start":697.07,"end":697.31,"sentiment":"neutral","sentiment_score":-0.13218411803245544}],"sentiment":"neutral","sentiment_score":-0.13218411803245544,"channel":0,"num_words":1,"start":697.07,"end":697.31},{"sentences":[{"text":"maybe","start":697.14996,"end":697.47,"sentiment":"neutral","sentiment_score":-0.07346342504024506}],"sentiment":"neutral","sentiment_score":-0.07346342504024506,"channel":1,"num_words":1,"start":697.14996,"end":697.47},{"sentences":[{"text":"It's","start":697.31,"end":697.47,"sentiment":"neutral","sentiment_score":-0.07670781016349792}],"sentiment":"neutral","sentiment_score":-0.07670781016349792,"channel":0,"num_words":1,"start":697.31,"end":697.47},{"sentences":[{"text":"I","start":697.47,"end":697.55,"sentiment":"neutral","sentiment_score":-0.044988855719566345}],"sentiment":"neutral","sentiment_score":-0.044988855719566345,"channel":1,"num_words":1,"start":697.47,"end":697.55},{"sentences":[{"text":"okay.","start":697.47,"end":697.94995,"sentiment":"neutral","sentiment_score":-0.03464972972869873}],"sentiment":"neutral","sentiment_score":-0.03464972972869873,"channel":0,"num_words":1,"start":697.47,"end":697.94995},{"sentences":[{"text":"just keep","start":697.55,"end":698.11,"sentiment":"neutral","sentiment_score":-0.042550645768642426}],"sentiment":"neutral","sentiment_score":-0.042550645768642426,"channel":1,"num_words":2,"start":697.55,"end":698.11},{"sentences":[{"text":"I'll","start":697.94995,"end":698.35,"sentiment":"neutral","sentiment_score":-0.059035059064626694}],"sentiment":"neutral","sentiment_score":-0.059035059064626694,"channel":0,"num_words":1,"start":697.94995,"end":698.35},{"sentences":[{"text":"hospital","start":698.11,"end":698.58997,"sentiment":"neutral","sentiment_score":-0.043962687253952026}],"sentiment":"neutral","sentiment_score":-0.043962687253952026,"channel":1,"num_words":1,"start":698.11,"end":698.58997},{"sentences":[{"text":"have","start":698.35,"end":698.58997,"sentiment":"neutral","sentiment_score":-0.06184906139969826}],"sentiment":"neutral","sentiment_score":-0.06184906139969826,"channel":0,"num_words":1,"start":698.35,"end":698.58997},{"sentences":[{"text":"cover or","start":698.58997,"end":699.41,"sentiment":"neutral","sentiment_score":-0.06867147795855999}],"sentiment":"neutral","sentiment_score":-0.06867147795855999,"channel":1,"num_words":2,"start":698.58997,"end":699.41},{"sentences":[{"text":"yeah.","start":700.91,"end":701.41,"sentiment":"neutral","sentiment_score":-0.04501860588788986},{"text":"I'll have a quick look at the calculator now to see what the difference might be as an estimate for you.","start":701.55,"end":706.375,"sentiment":"neutral","sentiment_score":-0.04716630280017853},{"text":"So your private health insurance at that rate, you're paying about 4,030 on a yearly basis.","start":706.375,"end":711.755,"sentiment":"neutral","sentiment_score":-0.058761881897225976}],"sentiment":"neutral","sentiment_score":-0.05199213355387512,"channel":0,"num_words":38,"start":700.91,"end":711.755},{"sentences":[{"text":"yeah.","start":711.755,"end":712.075,"sentiment":"neutral","sentiment_score":-0.06368870288133621},{"text":"It's a lot of money.","start":712.075,"end":713.215,"sentiment":"neutral","sentiment_score":-0.1636683911085129}],"sentiment":"neutral","sentiment_score":-0.14700510973731676,"channel":1,"num_words":6,"start":711.755,"end":713.215},{"sentences":[{"text":"If what's your income at the moment?","start":713.575,"end":715.015,"sentiment":"neutral","sentiment_score":-0.04398660574640546},{"text":"We had a 106,000 something?","start":715.015,"end":717.35504,"sentiment":"neutral","sentiment_score":-0.024801276996731757}],"sentiment":"neutral","sentiment_score":-0.035992718767374754,"channel":0,"num_words":12,"start":713.575,"end":717.35504},{"sentences":[{"text":"Yeah.","start":717.25,"end":717.49,"sentiment":"neutral","sentiment_score":-0.010044281370937824},{"text":"When I skip, I think it's gone up to $1.00 8, but that's fine when I skip,","start":717.49,"end":720.45,"sentiment":"neutral","sentiment_score":-0.023901719791705116}],"sentiment":"neutral","sentiment_score":-0.02313186210166249,"channel":1,"num_words":18,"start":717.25,"end":720.45},{"sentences":[{"text":"That's","start":720.25995,"end":720.5,"sentiment":"neutral","sentiment_score":0.048683613538742065}],"sentiment":"neutral","sentiment_score":0.048683613538742065,"channel":0,"num_words":1,"start":720.25995,"end":720.5},{"sentences":[{"text":"we'll","start":720.45,"end":720.61,"sentiment":"neutral","sentiment_score":0.06437360495328903}],"sentiment":"neutral","sentiment_score":0.06437360495328903,"channel":1,"num_words":1,"start":720.45,"end":720.61},{"sentences":[{"text":"okay.","start":720.5,"end":721.0,"sentiment":"neutral","sentiment_score":0.08737146854400635}],"sentiment":"neutral","sentiment_score":0.08737146854400635,"channel":0,"num_words":1,"start":720.5,"end":721.0},{"sentences":[{"text":"do.","start":720.61,"end":720.93,"sentiment":"neutral","sentiment_score":0.06240008771419525},{"text":"Yep.","start":720.93,"end":721.43,"sentiment":"neutral","sentiment_score":0.10262537002563477}],"sentiment":"neutral","sentiment_score":0.08251272886991501,"channel":1,"num_words":2,"start":720.61,"end":721.43},{"sentences":[{"text":"If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option.","start":721.38,"end":731.355,"sentiment":"neutral","sentiment_score":0.06965675781811437},{"text":"If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis.","start":732.055,"end":752.54004,"sentiment":"neutral","sentiment_score":-0.015992125302242737},{"text":"So it is cheaper that way.","start":753.32,"end":755.26,"sentiment":"neutral","sentiment_score":0.14198465645313263},{"text":"It is cheaper to have the Medicare levy surcharge as opposed to the private health cover.","start":755.96,"end":761.095,"sentiment":"neutral","sentiment_score":0.05209409911185503},{"text":"But the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the","start":761.555,"end":768.195,"sentiment":"neutral","sentiment_score":-0.09847768442705274}],"sentiment":"neutral","sentiment_score":0.008014089201239095,"channel":0,"num_words":113,"start":721.38,"end":768.195},{"sentences":[{"text":"Yes.","start":768.04504,"end":768.39,"sentiment":"neutral","sentiment_score":-0.026641124859452248}],"sentiment":"neutral","sentiment_score":-0.026641124859452248,"channel":1,"num_words":1,"start":768.04504,"end":768.39},{"sentences":[{"text":"ambulance cover is different.","start":768.195,"end":769.955,"sentiment":"neutral","sentiment_score":-0.12174358032643795},{"text":"It's all part of electricity, which is strange.","start":769.955,"end":772.58997,"sentiment":"neutral","sentiment_score":-0.10880840197205544}],"sentiment":"neutral","sentiment_score":-0.11312012809018294,"channel":0,"num_words":12,"start":768.195,"end":772.58997},{"sentences":[{"text":"That's weird.","start":772.95,"end":773.77,"sentiment":"neutral","sentiment_score":-0.10768167302012444}],"sentiment":"neutral","sentiment_score":-0.10768167302012444,"channel":1,"num_words":2,"start":772.95,"end":773.77},{"sentences":[{"text":"But I","start":773.29,"end":774.51,"sentiment":"neutral","sentiment_score":-0.044490691274404526}],"sentiment":"neutral","sentiment_score":-0.044490691274404526,"channel":0,"num_words":2,"start":773.29,"end":774.51},{"sentences":[{"text":"I've got ambulance","start":774.07,"end":774.97003,"sentiment":"neutral","sentiment_score":-0.029108069216211636}],"sentiment":"neutral","sentiment_score":-0.029108069216211636,"channel":1,"num_words":3,"start":774.07,"end":774.97003},{"sentences":[{"text":"know.","start":774.73,"end":775.23,"sentiment":"neutral","sentiment_score":-0.03818213939666748}],"sentiment":"neutral","sentiment_score":-0.03818213939666748,"channel":0,"num_words":1,"start":774.73,"end":775.23},{"sentences":[{"text":"cover separate anyway.","start":775.11,"end":776.33,"sentiment":"neutral","sentiment_score":-0.043302000810702644}],"sentiment":"neutral","sentiment_score":-0.043302000810702644,"channel":1,"num_words":3,"start":775.11,"end":776.33},{"sentences":[{"text":"Yeah.","start":776.81,"end":777.13,"sentiment":"neutral","sentiment_score":-0.008529433980584145},{"text":"Do you have to have ambulance cover separate in the state that you're","start":777.13,"end":780.35,"sentiment":"neutral","sentiment_score":-0.020956518056874093}],"sentiment":"neutral","sentiment_score":-0.02006886919428195,"channel":0,"num_words":14,"start":776.81,"end":780.35},{"sentences":[{"text":"No.","start":780.95,"end":781.45,"sentiment":"neutral","sentiment_score":-0.05913514643907547},{"text":"No.","start":781.675,"end":781.995,"sentiment":"neutral","sentiment_score":-0.05555693060159683}],"sentiment":"neutral","sentiment_score":-0.05734603852033615,"channel":1,"num_words":2,"start":780.95,"end":781.995},{"sentences":[{"text":"in?","start":781.93,"end":782.43,"sentiment":"neutral","sentiment_score":-0.03198935091495514}],"sentiment":"neutral","sentiment_score":-0.03198935091495514,"channel":0,"num_words":1,"start":781.93,"end":782.43},{"sentences":[{"text":"I","start":781.995,"end":782.495,"sentiment":"neutral","sentiment_score":-0.016843166202306747}],"sentiment":"neutral","sentiment_score":-0.016843166202306747,"channel":1,"num_words":1,"start":781.995,"end":782.495},{"sentences":[{"text":"Yep.","start":783.52997,"end":784.02997,"sentiment":"neutral","sentiment_score":0.0006049691583029926},{"text":"Because I know in New South Wales, we have to.","start":784.435,"end":786.275,"sentiment":"neutral","sentiment_score":-0.013098129536956549},{"text":"I","start":786.275,"end":786.435,"sentiment":"neutral","sentiment_score":-0.05199163407087326}],"sentiment":"neutral","sentiment_score":-0.015197330023511313,"channel":0,"num_words":12,"start":783.52997,"end":786.435},{"sentences":[{"text":"choose","start":786.395,"end":786.645,"sentiment":"neutral","sentiment_score":-0.05181650072336197}],"sentiment":"neutral","sentiment_score":-0.05181650072336197,"channel":1,"num_words":1,"start":786.395,"end":786.645},{"sentences":[{"text":"don't","start":786.435,"end":786.67505,"sentiment":"neutral","sentiment_score":-0.04149217531085014}],"sentiment":"neutral","sentiment_score":-0.04149217531085014,"channel":0,"num_words":1,"start":786.435,"end":786.67505},{"sentences":[{"text":"to.","start":786.645,"end":787.145,"sentiment":"neutral","sentiment_score":-0.04878310114145279}],"sentiment":"neutral","sentiment_score":-0.04878310114145279,"channel":1,"num_words":1,"start":786.645,"end":787.145},{"sentences":[{"text":"have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up.","start":786.67505,"end":793.55505,"sentiment":"neutral","sentiment_score":-0.045431767512733735},{"text":"I do have to have it separate, so I have it as part of my private health insurance.","start":793.55505,"end":797.17505,"sentiment":"neutral","sentiment_score":-0.002673173944155375},{"text":"But you could","start":797.87,"end":798.35,"sentiment":"neutral","sentiment_score":0.023528157422939937}],"sentiment":"neutral","sentiment_score":-0.023731001756257482,"channel":0,"num_words":45,"start":786.67505,"end":798.35},{"sentences":[{"text":"I","start":798.28,"end":798.36005,"sentiment":"neutral","sentiment_score":0.006228160113096237}],"sentiment":"neutral","sentiment_score":0.006228160113096237,"channel":1,"num_words":1,"start":798.28,"end":798.36005},{"sentences":[{"text":"even","start":798.35,"end":798.59,"sentiment":"neutral","sentiment_score":0.0065949298441410065}],"sentiment":"neutral","sentiment_score":0.0065949298441410065,"channel":0,"num_words":1,"start":798.35,"end":798.59},{"sentences":[{"text":"mean,","start":798.36005,"end":798.60004,"sentiment":"neutral","sentiment_score":-0.0021457653492689133}],"sentiment":"neutral","sentiment_score":-0.0021457653492689133,"channel":1,"num_words":1,"start":798.36005,"end":798.60004},{"sentences":[{"text":"look","start":798.59,"end":798.83,"sentiment":"neutral","sentiment_score":-0.00560566782951355}],"sentiment":"neutral","sentiment_score":-0.00560566782951355,"channel":0,"num_words":1,"start":798.59,"end":798.83},{"sentences":[{"text":"because","start":798.60004,"end":798.92004,"sentiment":"neutral","sentiment_score":-0.006139714270830154}],"sentiment":"neutral","sentiment_score":-0.006139714270830154,"channel":1,"num_words":1,"start":798.60004,"end":798.92004},{"sentences":[{"text":"at","start":798.83,"end":798.99,"sentiment":"neutral","sentiment_score":-0.012782290577888489}],"sentiment":"neutral","sentiment_score":-0.012782290577888489,"channel":0,"num_words":1,"start":798.83,"end":798.99},{"sentences":[{"text":"I","start":798.92004,"end":799.0,"sentiment":"neutral","sentiment_score":0.0033266767859458923}],"sentiment":"neutral","sentiment_score":0.0033266767859458923,"channel":1,"num_words":1,"start":798.92004,"end":799.0},{"sentences":[{"text":"just","start":798.99,"end":799.23,"sentiment":"neutral","sentiment_score":0.003513876348733902}],"sentiment":"neutral","sentiment_score":0.003513876348733902,"channel":0,"num_words":1,"start":798.99,"end":799.23},{"sentences":[{"text":"paid","start":799.0,"end":799.08,"sentiment":"neutral","sentiment_score":0.0018108300864696505}],"sentiment":"neutral","sentiment_score":0.0018108300864696505,"channel":1,"num_words":1,"start":799.0,"end":799.08},{"sentences":[{"text":"what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge,","start":799.23,"end":805.09,"sentiment":"neutral","sentiment_score":-0.01873832829296589}],"sentiment":"neutral","sentiment_score":-0.01873832829296589,"channel":0,"num_words":20,"start":799.23,"end":805.09},{"sentences":[{"text":"yeah.","start":806.04004,"end":806.54004,"sentiment":"neutral","sentiment_score":-0.020319100469350815}],"sentiment":"neutral","sentiment_score":-0.020319100469350815,"channel":1,"num_words":1,"start":806.04004,"end":806.54004},{"sentences":[{"text":"yeah,","start":807.07,"end":807.47,"sentiment":"neutral","sentiment_score":-0.00914995837956667}],"sentiment":"neutral","sentiment_score":-0.00914995837956667,"channel":0,"num_words":1,"start":807.07,"end":807.47},{"sentences":[{"text":"I'm a","start":807.24005,"end":807.48004,"sentiment":"neutral","sentiment_score":-0.004471596330404282}],"sentiment":"neutral","sentiment_score":-0.004471596330404282,"channel":1,"num_words":2,"start":807.24005,"end":807.48004},{"sentences":[{"text":"and","start":807.47,"end":807.71,"sentiment":"neutral","sentiment_score":-0.006475253030657768}],"sentiment":"neutral","sentiment_score":-0.006475253030657768,"channel":0,"num_words":1,"start":807.47,"end":807.71},{"sentences":[{"text":"I'll","start":807.56,"end":807.80005,"sentiment":"neutral","sentiment_score":-0.0025106389075517654}],"sentiment":"neutral","sentiment_score":-0.0025106389075517654,"channel":1,"num_words":1,"start":807.56,"end":807.80005},{"sentences":[{"text":"see","start":807.71,"end":807.87,"sentiment":"neutral","sentiment_score":-0.000780399888753891}],"sentiment":"neutral","sentiment_score":-0.000780399888753891,"channel":0,"num_words":1,"start":807.71,"end":807.87},{"sentences":[{"text":"have","start":807.80005,"end":807.96,"sentiment":"neutral","sentiment_score":-0.004489729180932045}],"sentiment":"neutral","sentiment_score":-0.004489729180932045,"channel":1,"num_words":1,"start":807.80005,"end":807.96},{"sentences":[{"text":"what","start":807.87,"end":808.02997,"sentiment":"neutral","sentiment_score":-0.006997378543019295}],"sentiment":"neutral","sentiment_score":-0.006997378543019295,"channel":0,"num_words":1,"start":807.87,"end":808.02997},{"sentences":[{"text":"a","start":807.96,"end":808.04004,"sentiment":"neutral","sentiment_score":-0.007907132618129253}],"sentiment":"neutral","sentiment_score":-0.007907132618129253,"channel":1,"num_words":1,"start":807.96,"end":808.04004},{"sentences":[{"text":"the","start":808.02997,"end":808.19,"sentiment":"neutral","sentiment_score":-0.013384545221924782}],"sentiment":"neutral","sentiment_score":-0.013384545221924782,"channel":0,"num_words":1,"start":808.02997,"end":808.19},{"sentences":[{"text":"look","start":808.04004,"end":808.2,"sentiment":"neutral","sentiment_score":-0.013996539637446404}],"sentiment":"neutral","sentiment_score":-0.013996539637446404,"channel":1,"num_words":1,"start":808.04004,"end":808.2},{"sentences":[{"text":"cost","start":808.19,"end":808.51,"sentiment":"neutral","sentiment_score":-0.007295690476894379}],"sentiment":"neutral","sentiment_score":-0.007295690476894379,"channel":0,"num_words":1,"start":808.19,"end":808.51},{"sentences":[{"text":"at that.","start":808.2,"end":808.86005,"sentiment":"neutral","sentiment_score":-0.01994533557444811}],"sentiment":"neutral","sentiment_score":-0.01994533557444811,"channel":1,"num_words":2,"start":808.2,"end":808.86005},{"sentences":[{"text":"is.","start":808.51,"end":809.01,"sentiment":"neutral","sentiment_score":-0.007526714354753494},{"text":"Yeah.","start":809.31,"end":809.81,"sentiment":"neutral","sentiment_score":0.018477147445082664}],"sentiment":"neutral","sentiment_score":0.005475216545164585,"channel":0,"num_words":2,"start":808.51,"end":809.81},{"sentences":[{"text":"I'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead.","start":809.32,"end":817.605,"sentiment":"neutral","sentiment_score":0.02685643984004855}],"sentiment":"neutral","sentiment_score":0.02685643984004855,"channel":1,"num_words":20,"start":809.32,"end":817.605},{"sentences":[{"text":"Yeah.","start":817.53503,"end":818.03503,"sentiment":"neutral","sentiment_score":0.0012821899726986885}],"sentiment":"neutral","sentiment_score":0.0012821899726986885,"channel":0,"num_words":1,"start":817.53503,"end":818.03503},{"sentences":[{"text":"Stop, like,","start":817.745,"end":818.485,"sentiment":"neutral","sentiment_score":-0.014347710646688938}],"sentiment":"neutral","sentiment_score":-0.014347710646688938,"channel":1,"num_words":2,"start":817.745,"end":818.485},{"sentences":[{"text":"Yeah.","start":818.335,"end":818.835,"sentiment":"neutral","sentiment_score":-0.03236497566103935}],"sentiment":"neutral","sentiment_score":-0.03236497566103935,"channel":0,"num_words":1,"start":818.335,"end":818.835},{"sentences":[{"text":"grinding my keys because they're all gonna decay away.","start":818.625,"end":821.925,"sentiment":"neutral","sentiment_score":-0.10672100633382797},{"text":"But, like, it was, like, a $500 plate or something.","start":822.305,"end":824.455,"sentiment":"neutral","sentiment_score":-0.022019307129085064},{"text":"I got a $65.","start":824.455,"end":825.77997,"sentiment":"neutral","sentiment_score":0.021538242232054472},{"text":"I was like, wow.","start":825.77997,"end":826.74,"sentiment":"neutral","sentiment_score":0.042429815512150526},{"text":"That's good.","start":826.74,"end":827.38,"sentiment":"neutral","sentiment_score":0.10515673086047173}],"sentiment":"neutral","sentiment_score":-0.024637808124053067,"channel":1,"num_words":29,"start":818.625,"end":827.38},{"sentences":[{"text":"But","start":827.38,"end":827.88,"sentiment":"neutral","sentiment_score":0.027554865926504135}],"sentiment":"neutral","sentiment_score":0.027554865926504135,"channel":1,"num_words":1,"start":827.38,"end":827.88},{"sentences":[{"text":"Wow.","start":827.39,"end":827.89,"sentiment":"neutral","sentiment_score":0.02841760776937008},{"text":"Yeah.","start":827.95,"end":828.45,"sentiment":"neutral","sentiment_score":0.01908581331372261}],"sentiment":"neutral","sentiment_score":0.023751710541546345,"channel":0,"num_words":2,"start":827.39,"end":828.45},{"sentences":[{"text":"yeah.","start":828.98,"end":829.48,"sentiment":"neutral","sentiment_score":0.007504364475607872},{"text":"Okay.","start":830.58,"end":831.08,"sentiment":"neutral","sentiment_score":-0.006002274341881275}],"sentiment":"neutral","sentiment_score":0.0007510450668632984,"channel":1,"num_words":2,"start":828.98,"end":831.08},{"sentences":[{"text":"No.","start":830.59,"end":830.83,"sentiment":"neutral","sentiment_score":-0.0869448259472847},{"text":"It's all good.","start":830.83,"end":832.45,"sentiment":"neutral","sentiment_score":-0.08873436351617177}],"sentiment":"neutral","sentiment_score":-0.08828697912395,"channel":0,"num_words":4,"start":830.59,"end":832.45},{"sentences":[{"text":"I don't","start":832.1,"end":832.66,"sentiment":"neutral","sentiment_score":-0.1487293243408203}],"sentiment":"neutral","sentiment_score":-0.1487293243408203,"channel":1,"num_words":2,"start":832.1,"end":832.66},{"sentences":[{"text":"All","start":832.51,"end":832.75,"sentiment":"neutral","sentiment_score":-0.12273189425468443}],"sentiment":"neutral","sentiment_score":-0.12273189425468443,"channel":0,"num_words":1,"start":832.51,"end":832.75},{"sentences":[{"text":"know","start":832.66,"end":832.89996,"sentiment":"neutral","sentiment_score":-0.12607769668102264}],"sentiment":"neutral","sentiment_score":-0.12607769668102264,"channel":1,"num_words":1,"start":832.66,"end":832.89996},{"sentences":[{"text":"good.","start":832.75,"end":832.99005,"sentiment":"neutral","sentiment_score":-0.15314167737960815}],"sentiment":"neutral","sentiment_score":-0.15314167737960815,"channel":0,"num_words":1,"start":832.75,"end":832.99005},{"sentences":[{"text":"what","start":832.89996,"end":833.22,"sentiment":"neutral","sentiment_score":-0.044821929186582565}],"sentiment":"neutral","sentiment_score":-0.044821929186582565,"channel":1,"num_words":1,"start":832.89996,"end":833.22},{"sentences":[{"text":"Well, yeah,","start":832.99005,"end":833.65,"sentiment":"neutral","sentiment_score":-0.04419487714767456}],"sentiment":"neutral","sentiment_score":-0.04419487714767456,"channel":0,"num_words":2,"start":832.99005,"end":833.65},{"sentences":[{"text":"to do.","start":833.22,"end":833.88,"sentiment":"neutral","sentiment_score":-0.05565826967358589},{"text":"Oh, god.","start":834.33997,"end":835.0,"sentiment":"neutral","sentiment_score":-0.1876431256532669},{"text":"Kill me now.","start":835.06,"end":835.95996,"sentiment":"neutral","sentiment_score":-0.2623343418041865}],"sentiment":"neutral","sentiment_score":-0.18194368800946645,"channel":1,"num_words":7,"start":833.22,"end":835.95996},{"sentences":[{"text":"I know it's difficult even.","start":835.63,"end":837.41003,"sentiment":"neutral","sentiment_score":-0.26419541537761687},{"text":"Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey.","start":837.595,"end":843.275,"sentiment":"neutral","sentiment_score":-0.13224943175360007},{"text":"Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you?","start":843.275,"end":851.855,"sentiment":"neutral","sentiment_score":-0.07985278941465146},{"text":"Yeah.","start":852.18,"end":852.68,"sentiment":"neutral","sentiment_score":0.038711026310920715}],"sentiment":"neutral","sentiment_score":-0.11345670846375552,"channel":0,"num_words":66,"start":835.63,"end":852.68},{"sentences":[{"text":"Yeah.","start":852.235,"end":852.72,"sentiment":"neutral","sentiment_score":0.11521482467651369},{"text":"Thank you so much, Diana.","start":852.95996,"end":854.16,"sentiment":"positive","sentiment_score":0.5059502065181732}],"sentiment":"positive","sentiment_score":0.4408276428778966,"channel":1,"num_words":6,"start":852.235,"end":854.16},{"sentences":[{"text":"Yeah.","start":854.02,"end":854.52,"sentiment":"positive","sentiment_score":0.47302207350730896}],"sentiment":"positive","sentiment_score":0.47302207350730896,"channel":0,"num_words":1,"start":854.02,"end":854.52},{"sentences":[{"text":"I appreciate the call.","start":854.16,"end":855.3,"sentiment":"positive","sentiment_score":0.5571875125169754}],"sentiment":"positive","sentiment_score":0.5571875125169754,"channel":1,"num_words":4,"start":854.16,"end":855.3},{"sentences":[{"text":"That's okay.","start":854.82,"end":855.72003,"sentiment":"positive","sentiment_score":0.4003696739673615},{"text":"It's not a problem at all.","start":855.78,"end":856.82,"sentiment":"positive","sentiment_score":0.423498272895813},{"text":"I'll get catered onto that form for you.","start":856.82,"end":858.5,"sentiment":"neutral","sentiment_score":0.27568102069199085},{"text":"We'll get it sorted, and then we","start":858.5,"end":860.34,"sentiment":"neutral","sentiment_score":0.19801125994750432}],"sentiment":"neutral","sentiment_score":0.3014459117599156,"channel":0,"num_words":23,"start":854.82,"end":860.34},{"sentences":[{"text":"Mhmm.","start":860.31995,"end":860.81995,"sentiment":"neutral","sentiment_score":0.1327634155750275}],"sentiment":"neutral","sentiment_score":0.1327634155750275,"channel":1,"num_words":1,"start":860.31995,"end":860.81995},{"sentences":[{"text":"can always touch base.","start":860.34,"end":861.64,"sentiment":"neutral","sentiment_score":0.19891967251896858},{"text":"I'll let you know.","start":862.02,"end":862.66,"sentiment":"neutral","sentiment_score":0.14606616739183664},{"text":"Obviously, they'll send out a letter that shows the date that the free starts and the date that","start":862.66,"end":867.095,"sentiment":"neutral","sentiment_score":0.09592528351479107}],"sentiment":"neutral","sentiment_score":0.11948455626574847,"channel":0,"num_words":26,"start":860.34,"end":867.095},{"sentences":[{"text":"Mhmm.","start":866.95996,"end":867.405,"sentiment":"neutral","sentiment_score":0.023122090846300125}],"sentiment":"neutral","sentiment_score":0.023122090846300125,"channel":1,"num_words":1,"start":866.95996,"end":867.405},{"sentences":[{"text":"it ends, and we can","start":867.095,"end":868.055,"sentiment":"neutral","sentiment_score":0.07764311507344246}],"sentiment":"neutral","sentiment_score":0.07764311507344246,"channel":0,"num_words":5,"start":867.095,"end":868.055},{"sentences":[{"text":"Mhmm.","start":867.965,"end":868.465,"sentiment":"neutral","sentiment_score":0.05550924316048622}],"sentiment":"neutral","sentiment_score":0.05550924316048622,"channel":1,"num_words":1,"start":867.965,"end":868.465},{"sentences":[{"text":"always catch up in between that and, you know, see how things are going.","start":868.055,"end":871.735,"sentiment":"neutral","sentiment_score":0.14469907273139274},{"text":"Okay?","start":871.735,"end":872.235,"sentiment":"neutral","sentiment_score":0.16354429721832275}],"sentiment":"neutral","sentiment_score":0.1459554210305214,"channel":0,"num_words":15,"start":868.055,"end":872.235},{"sentences":[{"text":"Yeah.","start":872.125,"end":872.445,"sentiment":"positive","sentiment_score":0.4270331859588623},{"text":"Cool.","start":872.445,"end":872.765,"sentiment":"positive","sentiment_score":0.7858541011810303},{"text":"Thank you so much.","start":872.765,"end":873.825,"sentiment":"positive","sentiment_score":0.8480675369501114}],"sentiment":"positive","sentiment_score":0.767526239156723,"channel":1,"num_words":6,"start":872.125,"end":873.825},{"sentences":[{"text":"Oh, that's okay.","start":874.07697,"end":874.87695,"sentiment":"positive","sentiment_score":0.5056822796662649},{"text":"Not a problem.","start":874.87695,"end":875.43695,"sentiment":"positive","sentiment_score":0.5814635157585144},{"text":"Enjoy the rest of your day.","start":875.43695,"end":876.63696,"sentiment":"positive","sentiment_score":0.7680318554242452},{"text":"Thanks for taking","start":876.63696,"end":877.35693,"sentiment":"positive","sentiment_score":0.7666075428326925}],"sentiment":"positive","sentiment_score":0.6779634098211924,"channel":0,"num_words":15,"start":874.07697,"end":877.35693},{"sentences":[{"text":"You","start":877.24506,"end":877.565,"sentiment":"positive","sentiment_score":0.4583798348903656}],"sentiment":"positive","sentiment_score":0.4583798348903656,"channel":1,"num_words":1,"start":877.24506,"end":877.565},{"sentences":[{"text":"my","start":877.35693,"end":877.597,"sentiment":"positive","sentiment_score":0.5941410660743713}],"sentiment":"positive","sentiment_score":0.5941410660743713,"channel":0,"num_words":1,"start":877.35693,"end":877.597},{"sentences":[{"text":"too.","start":877.565,"end":878.065,"sentiment":"positive","sentiment_score":0.5673454403877258}],"sentiment":"positive","sentiment_score":0.5673454403877258,"channel":1,"num_words":1,"start":877.565,"end":878.065},{"sentences":[{"text":"call.","start":877.597,"end":878.097,"sentiment":"positive","sentiment_score":0.570673942565918}],"sentiment":"positive","sentiment_score":0.570673942565918,"channel":0,"num_words":1,"start":877.597,"end":878.097},{"sentences":[{"text":"You're welcome.","start":878.38696,"end":879.12695,"sentiment":"positive","sentiment_score":0.6420103907585144},{"text":"Thank you.","start":879.18695,"end":879.74695,"sentiment":"positive","sentiment_score":0.7187179028987885},{"text":"Bye.","start":879.74695,"end":880.24695,"sentiment":"positive","sentiment_score":0.3971467912197113}],"sentiment":"positive","sentiment_score":0.6237206757068634,"channel":1,"num_words":5,"start":878.38696,"end":880.24695},{"sentences":[{"text":"Talk","start":880.07697,"end":880.477,"sentiment":"neutral","sentiment_score":0.28959372639656067}],"sentiment":"neutral","sentiment_score":0.28959372639656067,"channel":0,"num_words":1,"start":880.07697,"end":880.477},{"sentences":[{"text":"Bye.","start":880.38696,"end":880.88696,"sentiment":"neutral","sentiment_score":0.2100605666637421}],"sentiment":"neutral","sentiment_score":0.2100605666637421,"channel":1,"num_words":1,"start":880.38696,"end":880.88696},{"sentences":[{"text":"soon.","start":880.477,"end":880.87695,"sentiment":"neutral","sentiment_score":0.1799997091293335},{"text":"See you later.","start":880.87695,"end":881.69696,"sentiment":"neutral","sentiment_score":0.305832435687383}],"sentiment":"neutral","sentiment_score":0.27437425404787064,"channel":0,"num_words":4,"start":880.477,"end":881.69696},{"sentences":[{"text":"Bye.","start":881.26697,"end":881.76697,"sentiment":"neutral","sentiment_score":-0.1060052439570427}],"sentiment":"neutral","sentiment_score":-0.1060052439570427,"channel":1,"num_words":1,"start":881.26697,"end":881.76697}]},"summary":{"result":"success","short":"Representatives from Oakview Hello Financial speak with customers about their personal and insurance records, emphasizing the benefits of their trauma policy and the need to reduce work hours. They advise customers to start with a small premium and fill out a form to confirm their circumstances. The policy is frozen until the end of the renewal period and can be reinstated later if needed. The agents offer to make adjustments if needed and suggest organizing catch-up in six months to check situation. The customers express concerns about their health insurance costs and the possibility of getting rid of their insurance policy."},"intents":{"segments":[{"text":"I do just wanna discuss your personal information there. So I will just confirm that you're happy for me to continue with the call recording. Is that right? Yep.","start_word":243,"end_word":271,"intents":[{"intent":"Confirm contact information","confidence_score":0.002200228}]},{"text":"I do just wanna discuss your personal information there. So I will just confirm that you're happy for me to continue with the call recording. Is that right? Yep. Mhmm. Beautiful. And the Yep. security there with you as well just to confirm your full name, date of birth, and address I should have on file.","start_word":243,"end_word":298,"intents":[{"intent":"Confirm personal information","confidence_score":0.014992229}]},{"text":"So I can see your policy is paid up for this month now, which is good.","start_word":452,"end_word":467,"intents":[{"intent":"Update policy coverage","confidence_score":0.004415819}]},{"text":"And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy.","start_word":645,"end_word":669,"intents":[{"intent":"Reduce premium premium","confidence_score":0.00030286348}]},{"text":"And I've If rehomed it's just the lazy, cat, it's so a I little don't bit have the of stress. cat tossed, so that's good. Wow.","start_word":912,"end_word":937,"intents":[{"intent":"Retire house","confidence_score":0.05390573}]},{"text":"One last thing, and this will just add one last thing Well on and your on your plate there. and I got rid of the chicken. So yeah.","start_word":939,"end_word":966,"intents":[{"intent":"Add final step","confidence_score":0.006371876}]},{"text":"and I got rid of the chicken. So yeah. So yeah.","start_word":958,"end_word":968,"intents":[{"intent":"Remove chicken","confidence_score":0.016585791}]},{"text":"If we can Yep. put that on a freeze for maybe Yep. six months. And then can Yeah. we reassess it and then, like, continue with if I need to? Yeah.","start_word":970,"end_word":1000,"intents":[{"intent":"Gather information","confidence_score":0.11004817}]},{"text":"we reassess it and then, like, continue with if I need to? Yeah.","start_word":987,"end_word":999,"intents":[{"intent":"Reassess policy","confidence_score":0.29301584}]},{"text":"We will confirm the certain date of the premium holiday in writing. So they may just choose to use the full twelve months, and then you can That's always fine.","start_word":1116,"end_word":1145,"intents":[{"intent":"Use premium holiday","confidence_score":0.0009769362}]},{"text":"start just recuperating the cost a little bit.","start_word":1191,"end_word":1198,"intents":[{"intent":"Recover cost","confidence_score":0.597032}]},{"text":"The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet.","start_word":1200,"end_word":1243,"intents":[{"intent":"Confirm financial hardship","confidence_score":0.080852345}]},{"text":"Are you happy for us to pre tick that box for you and Yeah.","start_word":1293,"end_word":1306,"intents":[{"intent":"Pre tick box for hardship provision","confidence_score":0.000044663422}]},{"text":"There's finally a gone lot to going the lawyer on. as well. Yeah.","start_word":1379,"end_word":1391,"intents":[{"intent":"Review lawyer fees","confidence_score":0.000037010923}]},{"text":"We'll find out from them if we can just request six months or if we just do the full twelve months and And can then reinstate reinstate. it back in in six months' Yeah.","start_word":1694,"end_word":1727,"intents":[{"intent":"Request policy renewal","confidence_score":0.04521369}]},{"text":"you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you. But Yes.","start_word":1931,"end_word":1980,"intents":[{"intent":"Schedule check-up","confidence_score":0.00034799887}]},{"text":"I Cool.","start_word":1980,"end_word":1981,"intents":[{"intent":"Check availability","confidence_score":0.31735483}]},{"text":"was just having a bit of a look at things. It's like, hey. Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that.","start_word":1982,"end_word":2030,"intents":[{"intent":"Discuss options","confidence_score":0.056282114}]},{"text":"It's not a problem at all. I will get Caden to get the paperwork organized for you as quickly as possible. Okay.","start_word":2097,"end_word":2118,"intents":[{"intent":"Arrange paperwork","confidence_score":0.0652628}]},{"text":"I will get Caden to get the paperwork organized for you as quickly as possible. Okay.","start_word":2103,"end_word":2118,"intents":[{"intent":"Get paperwork","confidence_score":0.0006328868}]},{"text":"I'm always happy to, you know, touch base, you know, closer to if you need. But, yeah, we can make Yeah. a catch up for six months' time to see I where things are sitting for you. And if we reinstate, then we'll keep it on that premium freeze. Yeah. yeah.","start_word":2202,"end_word":2252,"intents":[{"intent":"Contact base","confidence_score":0.0016922397}]},{"text":"probably claim again because they close the claim once they've done it. Right.","start_word":2361,"end_word":2373,"intents":[{"intent":"Resolve claims","confidence_score":0.004091046}]},{"text":"How much are you paying on the health care at the moment, the private health insurance on a monthly basis?","start_word":2568,"end_word":2587,"intents":[{"intent":"Determine expense","confidence_score":0.0006431455}]},{"text":"So that it's pretty expensive for private health cover. I'm still paying for mine. It's insane. Just keeps going up and up and up, and I'm not even claiming that much on it. No.","start_word":2610,"end_word":2643,"intents":[{"intent":"Educate about medicare costs","confidence_score":0.0010228017}]},{"text":"It's all part of electricity, which is strange. That's weird. But I I've got ambulance know. cover separate anyway. Yeah.","start_word":2927,"end_word":2946,"intents":[{"intent":"Request ambulance cover","confidence_score":0.1659282}]},{"text":"Do you have to have ambulance cover separate in the state that you're No. No. in?","start_word":2947,"end_word":2962,"intents":[{"intent":"Verify separate coverage","confidence_score":0.0049694944},{"intent":"Discuss separate coverage option","confidence_score":0.011885634}]},{"text":"yeah, I'm a and I'll see have what a the look cost at that. is. Yeah.","start_word":3054,"end_word":3069,"intents":[{"intent":"Ask about pricing","confidence_score":0.0044889846}]},{"text":"Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey. Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you? Yeah.","start_word":3152,"end_word":3212,"intents":[{"intent":"Ask about options","confidence_score":0.00092700653}]}]},"sentiments":{"segments":[{"text":"Hello. I'm speaking. Hi, Catherine. It's Dana from Oakview Hello. Financial. I just How are you? hello, Diana.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0963112860918045},{"text":"Oh, you know, great.","start_word":18,"end_word":21,"sentiment":"positive","sentiment_score":0.4236455261707306},{"text":"Yeah. I just wanna give you a quick call now if that's okay. I don't wanna take up too Yeah. much time. I just had some things I wanted to sort of run through with you that saw and just sort of catch up Yeah. as well. Is now okay? Yeah? Yeah. Yeah. Yeah. Yeah.","start_word":22,"end_word":76,"sentiment":"neutral","sentiment_score":-0.01535448618233204},{"text":"I'm just Fantastic.","start_word":77,"end_word":79,"sentiment":"positive","sentiment_score":0.4284279346466065},{"text":"I was at work, and I thought, oh, what if I have 11:00 in my diary? I don't know. Must That's have been so your 11:00, not my 11:00. And I got a message text message this morning that said the same thing too, and I'm like, I'm really confused. oh, that's so yeah. I'm So so it said sorry eleven for the o'clock. confusion there. Because I had 11:30 Alright, in mate. my calendar, 11AM South Australia time, but then you've received a text message slightly oddly. So that's okay. I'm so sorry. We'll have it now. That way, I'm you've stressed. got the rest of your It's day.","start_word":80,"end_word":189,"sentiment":"neutral","sentiment_score":-0.08603254705667496},{"text":"all good. It's all good.","start_word":190,"end_word":194,"sentiment":"positive","sentiment_score":0.38453829288482666},{"text":"Because what time is it? I think it's 11:30 here now. It's eleven Yes. o'clock here. I think when Kaden Right. booked in, he had the time difference back the front. You did. That's all. That's okay Sorry. then. That's fine. It's absolutely I see. fine. Yeah. Look. I do just wanna discuss your personal information there. So I will just confirm that you're happy for me to continue with the call recording. Is that right? Yep. Mhmm.","start_word":195,"end_word":272,"sentiment":"neutral","sentiment_score":0.09295329451560974},{"text":"Beautiful.","start_word":273,"end_word":273,"sentiment":"positive","sentiment_score":0.4231924712657929},{"text":"And the Yep. security there with you as well just to confirm your full name, date of birth, and address I should have on file. Catherine Mary Thomas nineteen ten eighty Yep. '2, and my address is 19 West Haven Road to Helen Hill.","start_word":274,"end_word":317,"sentiment":"neutral","sentiment_score":0.07467474009503018},{"text":"Beautiful. Thank you so much for that.","start_word":318,"end_word":324,"sentiment":"positive","sentiment_score":0.7831044793128967},{"text":"One of the things I sort of wanted to talk to you about was more about your trauma policy. So I've sorta had a little bit of a look at things, and I can sorta see that every month because you're going through a lot at the moment. And, obviously, money is you're coming and going at different times, and you're Sorry. trying to restructure everything. But I'm still just seeing the lapse the lapse notices that are coming through every month and Oh, yeah. that the dishonor notices that are coming, and I think you're I receiving those as well.","start_word":325,"end_word":425,"sentiment":"neutral","sentiment_score":-0.06855352222919464},{"text":"It's probably keep not. fixing.","start_word":426,"end_word":430,"sentiment":"negative","sentiment_score":-0.38115569949150085},{"text":"I'm like, oh, shit. Okay. That's Yeah. good to No. know you get them as well. Yeah. We we absolutely do.","start_word":431,"end_word":451,"sentiment":"neutral","sentiment_score":-0.06310594826936722},{"text":"So I can see your policy is paid up for this month now, which is good.","start_word":452,"end_word":467,"sentiment":"positive","sentiment_score":0.42022958397865295},{"text":"But I just wanted to sorta let you know if you are finding that you do have financial hardship with that trauma policy and you wanted to maybe put it on freeze, you absolutely can. So you they have what's called a premium holiday. And, essentially, as long as this you've had the policy for six months continuously, which you have, and that you haven't used the premium holiday in the past twelve months and that you've not used that basically for a maximum of twelve months over the entire duration of the policy, but you can, if you need to, put the premiums on freeze. So you essentially stop paying the premium for up to twelve months, And it just it does mean that in that time frame, you can't claim on the trauma. But instead of having the policy lapse, if you need a little bit of a rest from that amount of money coming out, you're essentially they'll keep the policy in place. You just won't pay for it for the time being. And for the for the months that you haven't paid the premium, if anything was to happen, you just can't claim on that trauma policy. So I Can just we wanted do to that?","start_word":468,"end_word":677,"sentiment":"neutral","sentiment_score":-0.007910460482041042},{"text":"sort of let That's you know a really you have good that idea.","start_word":678,"end_word":690,"sentiment":"positive","sentiment_score":0.40433329343795776},{"text":"option. Yeah. Yeah? I'm and if something Just to happens, hopefully well, something happens. But, yeah, that'd well, be did really handy. you want me I know just it's to only start with 50 a smaller dollars. time frame? Yeah. So Oh, at no. the Do moment, it's six sixty months. Do six do six six months. months? Yep. Yeah. Yep. Because That's I've okay. just I've just had to reduce my house. So I've done paid leave since I spoke to you, which is an extra is sort of the oh, no. I did. I think it was just $300 out of my Yeah. pay. Yeah. And I've just had to reduce my hours because I can't do my thirty five hours at the moment because I've got appointments left, right, and center. Oh, no. It's just like I'm like, I can't I can't do my hours if I'm not working from home. Like, I could do it if Yeah. I'm working from home, but because you're in the office three days a week. So I've decided to reduce my hours four hours, Wow. the fortnight from seventy five to seventy one. So that would actually be really good Yeah. Yep. if Perfect. I I mean, I know it's only like, it's not a lot of money, but yeah. Yep. And I've If rehomed it's just the lazy, cat, it's so a I little don't bit have the of stress. cat tossed, so that's good. Wow. Wow. One last thing, and this will just add one last thing Well on and your on your plate there. and I got rid of the chicken. So yeah. So yeah. If we can Yep. put that on a freeze for maybe Yep. six months. And then can Yeah. we reassess it and then, like, continue with if I need to? Yeah. Yeah. Okay. Yeah. Absolutely. It just sorta means you you don't have the risk of the policy lapsing there. The premiums Yep. wouldn't be coming out for a period of time. I know they asked you to come out again in a couple of days' time, but I'll get someone to try and get this form organized for you. Yeah. Thank We don't you. have to update advice or anything to reflect this. It's just a form we need to get from TEL. Essentially, you've just got a note that you accept that there has been a change to your circumstances. I had a quick look at the form. It basically says we accept your request. We will confirm the certain date of the premium holiday in writing. So they may just choose to use the full twelve months, and then you can That's always fine. bring it back if you need to to start. Like, we can look at six months, and then if you no longer Yep. need that, if you're comfortable reinstating it, we'll just call and say, hey. Take it off the premium holiday, and they'll Yes. start just recuperating the cost a little bit. Yes. The it's this essentially took indicate you under some sort of financial hardship, and the options they have here is that you're being unemployed, which you don't quite meet, being on sabbatical maternity leave, or long term leave from work, which you don't meet. But your household income for the last three months has reduced by 30% or more. So because you no longer have your ex partner's income there, you definitely have had a change to your household income so you do meet that criteria under the hardship provision there. Yep. Cool.","start_word":691,"end_word":1292,"sentiment":"neutral","sentiment_score":-0.017448525569491412},{"text":"Are you happy for us to pre tick that box for you and Yeah.","start_word":1293,"end_word":1306,"sentiment":"positive","sentiment_score":0.36096757650375366},{"text":"pre fill Yep. the form and just send it through?","start_word":1307,"end_word":1316,"sentiment":"neutral","sentiment_score":0.2360767275094986},{"text":"Beautiful.","start_word":1317,"end_word":1317,"sentiment":"positive","sentiment_score":0.4716640114784241},{"text":"Yep. Yeah.","start_word":1318,"end_word":1319,"sentiment":"neutral","sentiment_score":0.21623750030994415},{"text":"I just I'll got a pay right, but it's not covering the rest of the stuff that I've got coming out to no. try Oh, you poor thing.","start_word":1320,"end_word":1347,"sentiment":"negative","sentiment_score":-0.4183475971221924},{"text":"Well, oh, hopefully, I just gotta this helps sort my a little shit out. bit. Yeah. I just It gotta takes sort time.","start_word":1348,"end_word":1370,"sentiment":"neutral","sentiment_score":-0.2494860291481018},{"text":"my shit out.","start_word":1371,"end_word":1373,"sentiment":"negative","sentiment_score":-0.37395501136779785},{"text":"It I'm does take time. There's finally a gone lot to going the lawyer on. as well. Yeah. I've finally gone to the lawyer You as well did? when she's, like, between 3 and $5. Can you put $5 as a retainer in our account? I'm like, how about 15 Wow. 100? Wow. Yeah. Which And did you I yeah. put $2 in my mom's Yeah. account so that I didn't touch it so that I could if something happened with my car, I've got a Yeah. $2,000 because I upped the the you know, like, if I wanted a claim, like, if Yeah. something happened. So I was Yeah. like, mom, that way, that's there for insurance purposes for house or the car. Like, if something happens, now I've had to use that. So I'm like, Yeah.","start_word":1374,"end_word":1511,"sentiment":"neutral","sentiment_score":-0.09552043676376344},{"text":"fuck. And Yeah. I did draw $10 out of my home and let them pay bills and shit.","start_word":1512,"end_word":1529,"sentiment":"negative","sentiment_score":-0.38979029655456543},{"text":"Yeah. Yeah. I'm like, You've got a lot going on at the moment. it's a daisy. I've overspent yet again thinking I had some extra money, but, anyway, I don't. Oh, well, hopefully, this just helps a little bit. I know it's only a little bit of money on a monthly basis, but it's just one less bill to worry about and maybe it says here the total premium is $55.71 on a monthly basis. So it's just a little bit extra money that you'll have, you know, put towards something Yeah. else, hopefully. That's So yeah. Field. Yeah.","start_word":1530,"end_word":1628,"sentiment":"neutral","sentiment_score":-0.04180179163813591},{"text":"Beautiful.","start_word":1629,"end_word":1629,"sentiment":"positive","sentiment_score":0.4827550649642944},{"text":"Well, I will get Kayne to do Cool. that form for you.","start_word":1630,"end_word":1641,"sentiment":"neutral","sentiment_score":0.226763553917408},{"text":"Thank We can you.","start_word":1642,"end_word":1645,"sentiment":"positive","sentiment_score":0.49743762612342834},{"text":"we can pre fill it with as much information as possible.","start_word":1646,"end_word":1656,"sentiment":"neutral","sentiment_score":0.24830114841461184},{"text":"I'll get Tim to confirm with Tal that we're happy to have a DocuSign.","start_word":1657,"end_word":1670,"sentiment":"positive","sentiment_score":0.43357568979263306},{"text":"We'll send it through and log in to follow-up. Yep. Once you Perfect. sign and return it back, we can send it through. We'll find out from them if we can just request six months or if we just do the full twelve months and And can then reinstate reinstate. it back in in six months' Yeah. time if you choose to. Yeah. If you if you don't need it, if you can't do DocuSign, I can print it while I'm at work today or tomorrow. Okay. So just Okay. make sure my work email's included, and I'll print it. It's fine. So no Yep. stress.","start_word":1671,"end_word":1776,"sentiment":"neutral","sentiment_score":0.12070954591035844},{"text":"Beautiful. Not a problem at all. Excellent.","start_word":1777,"end_word":1783,"sentiment":"positive","sentiment_score":0.5605714321136475},{"text":"And, yeah, it just means that the premiums don't come out for that period of time. Yeah. It just Great. that there's disadvantages that you can't claim on the policy in that period of Okay. time because you're not paying the premium. But you can always reinstate it back if you're wanting to earlier, and we'll find out what we need to do to have that done if we need to reinstate Yeah. Yeah. it earlier. So we've got you carded. Okay? The premiums then just go back to normal, like, once it's ringing active. Yeah. Is that Correct. Yep. Yep. cool. They'll just Yep. start That's taking fine the then. premiums out as per I know it's just gone through renewal as of January, I believe. Yep. I think Yeah. The so. last Yeah. week of January, it went through Yep. renewal there. So Yep. you're just in the beginning of the renewal period there, and we'll double check when it gets closer to if we are getting close to that renewal period, we'll find out if there's any changes or what the installments might look like when we reinstate it for you. But Yes.","start_word":1784,"end_word":1979,"sentiment":"neutral","sentiment_score":0.028182315431079085},{"text":"I Cool.","start_word":1980,"end_word":1981,"sentiment":"positive","sentiment_score":0.35457777976989746},{"text":"was just having a bit of a look at things. It's like, hey. Let's look at this option, see if it's available for your trauma because it might just give you a little bit of, you know, one less thing to worry about if you wanted to do that. But I thought I'd give you the option as well and make sure you're aware of the advantages of not having to pay the premium, but the disadvantage there as well of not being able to claim whilst that premium is it's frozen, essentially. So, No.","start_word":1982,"end_word":2076,"sentiment":"neutral","sentiment_score":0.15911702811717987},{"text":"That's yeah, a good that that was a sounds good idea. okay. Thank you so much.","start_word":2077,"end_word":2092,"sentiment":"positive","sentiment_score":0.49907106161117554},{"text":"Yep. That's okay. Yep.","start_word":2093,"end_word":2096,"sentiment":"neutral","sentiment_score":0.2802748382091522},{"text":"It's not a problem at all. I will get Caden to get the paperwork organized for you as quickly as possible.","start_word":2097,"end_word":2117,"sentiment":"positive","sentiment_score":0.36712661385536194},{"text":"Okay.","start_word":2118,"end_word":2118,"sentiment":"neutral","sentiment_score":0.2986842393875122},{"text":"I'm pretty sure it's how it's pretty good with DocuSigning these sorts of things.","start_word":2119,"end_word":2132,"sentiment":"positive","sentiment_score":0.43580690026283264},{"text":"So we'll prefill it with what we need, and we'll send it through to you to get it all signed and sorted. Okay? Mhmm. Mhmm. Mhmm.","start_word":2133,"end_word":2158,"sentiment":"neutral","sentiment_score":0.21559235453605652},{"text":"Beautiful.","start_word":2159,"end_word":2159,"sentiment":"positive","sentiment_score":0.39030784368515015},{"text":"And I'll make a little tick box. If I don't hear from you in beforehand, we'll make a catch up in about six months' time just to see where things are going. If you need anything in the meantime, let me know. I'm always happy to, you know, touch base, you know, closer to if you need. But, yeah, we can make Yeah. a catch up for six months' time to see I where things are sitting for you. And if we reinstate, then we'll keep it on that premium freeze. Yeah. yeah. I did I did my claim for FPT, but somehow it come out with Yep. the 120 k, which is $2 over the limit.","start_word":2160,"end_word":2276,"sentiment":"neutral","sentiment_score":0.10829866505586185},{"text":"So I don't get anything.","start_word":2277,"end_word":2281,"sentiment":"negative","sentiment_score":-0.4022212028503418},{"text":"Oh, But, hopefully, when damn. I get my hopefully, when I do my Yeah. tax, I will back I'll backtrack through that. I don't know. Yes. And then Yeah. because it's recorded, and then my tax will go through, and then, hopefully, they'll sort that out and maybe pay me Yeah. then maybe. Will Yeah. they do that? And Or hopefully do I have give to them claim back pay. again maybe? I don't know. You'll have to Yeah. probably claim again because they close the claim once they've done it. Right. That's a Okay.","start_word":2282,"end_word":2376,"sentiment":"neutral","sentiment_score":-0.05433513596653938},{"text":"bit of a shame I because realistically, you your expenditures well and truly like, you yeah. I don't know. They don't understand how they do that.","start_word":2377,"end_word":2402,"sentiment":"negative","sentiment_score":-0.41035664081573486},{"text":"don't know. Neither It's do everything I. Because on when this you end put showed everything you should've in gotten something. Yeah. yeah. But that's okay. That's alright because I'll Yeah. be like, that's okay. That can be a little injection in a couple of months' time maybe. Absolutely. Tax time, get your It should assessment, fix some and then, yeah, stuff. reclaim again and send it through and be like, this is what it is. And, yeah, hopefully, that Yeah. that will just be able to give you a little bit of money and and backdate it a little bit too. So Yeah. I'll yeah. do that, hopefully. But, yeah, Yeah. I couldn't hear Perfect. anything else that I've changed, but I'm actually tempted to get rid of my health insurance With that as one well. there, I can have a quick look That's at that with now with HealthPartners. the yeah, It's so just we very look at the expensive. my pay calculator. How much are you paying on the health care at the moment, the private health insurance on a monthly basis? I think it's, like, $1. 55 or 4, and that's, like, $1.55 three something per fortnight. something, Yep. That's okay. yeah, ish.","start_word":2403,"end_word":2608,"sentiment":"neutral","sentiment_score":-0.03889287740570828},{"text":"So that it's pretty expensive for private health cover. I'm still paying for mine. It's insane. Just keeps going up and up and up, and I'm not even claiming that much on it.","start_word":2609,"end_word":2641,"sentiment":"negative","sentiment_score":-0.5643482208251953},{"text":"No. And I'm not. Like and I'm like, maybe I should just, you know, have the two massages a month, which that's been $200. And then maybe then if I need glasses or yeah. I could only I don't even get to buy glasses once a year anyway. My son's all covered pretty much under Medicare, so I'm like, maybe I Yeah. just drop it for now. I don't know what to do. Yeah. Or No. maybe It's okay. I just keep I'll hospital have cover or yeah. I'll have a quick look at the calculator now to see what the difference might be as an estimate for you. So your private health insurance at that rate, you're paying about 4,030 on a yearly basis. yeah. It's a lot of money. If what's your income at the moment? We had a 106,000 something? Yeah. When I skip, I think it's gone up to $1.00 8, but that's fine when I skip, That's we'll okay. do. Yep. If I just work on that as a base for you, I'll use a higher estimate because that's how the Medicare levy sort of works to give you a better option. If I take away so if we have a health card and remove that, if we take away that based on your income, the Medicare levy surcharge is estimated at about $1,080 on a yearly basis. So it is cheaper that way. It is cheaper to have the Medicare levy surcharge as opposed to the private health cover. But the other thing I sort of look at, like, in New South Wales, I have to have ambulance cover, whereas in Queensland, the Yes. ambulance cover is different. It's all part of electricity, which is strange. That's weird. But I I've got ambulance know. cover separate anyway. Yeah. Do you have to have ambulance cover separate in the state that you're No. No. in? I Yep. Because I know in New South Wales, we have to. I choose don't to. have an option for us to have ambulance cover and not have to pay the huge amount to have an ambulance pick us up. I do have to have it separate, so I have it as part of my private health insurance. But you could I even mean, look because at I just paid what extras you use and maybe drop it back to basic hospital just to stop out the Medicare levy surcharge, yeah. yeah, I'm a and I'll see have what a the look cost at that. is. Yeah. I'll email my guy after I've got my because I did just get, like, a plate thing for $65 instead. Yeah. Stop, like, Yeah. grinding my keys because they're all gonna decay away. But, like, it was, like, a $500 plate or something. I got a $65. I was like, wow. That's good. But Wow. Yeah. yeah. Okay. No. It's all good. I don't All know good. what Well, yeah, to do. Oh, god. Kill me now. I know it's difficult even. Even if they can maybe do some sort of pause on the extras the same way that we're able to with the trauma cover, just like, hey. Can we just not claim on it for a while and pause that portion of it for a little while under hardship provisions and see what options they may have there for you? Yeah. Yeah.","start_word":2642,"end_word":3212,"sentiment":"neutral","sentiment_score":-0.05559346815750603},{"text":"Thank you so much, Diana. Yeah. I appreciate the call. That's okay. It's not a problem at all.","start_word":3213,"end_word":3230,"sentiment":"positive","sentiment_score":0.46505454182624817},{"text":"I'll get catered onto that form for you. We'll get it sorted, and then we Mhmm. can always touch base. I'll let you know. Obviously, they'll send out a letter that shows the date that the free starts and the date that Mhmm. it ends, and we can Mhmm. always catch up in between that and, you know, see how things are going. Okay?","start_word":3231,"end_word":3294,"sentiment":"neutral","sentiment_score":0.14549076184630394},{"text":"Yeah. Cool. Thank you so much. Oh, that's okay. Not a problem. Enjoy the rest of your day. Thanks for taking You my too. call. You're welcome. Thank you. Bye.","start_word":3295,"end_word":3324,"sentiment":"positive","sentiment_score":0.6368529796600342},{"text":"Talk Bye. soon. See you later. Bye.","start_word":3325,"end_word":3331,"sentiment":"neutral","sentiment_score":0.2351452112197876}],"average":{"sentiment":"neutral","sentiment_score":0.008144829216904528}}}}