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Intel. Yep. I think I'll speak to you earlier on. Yep.\n\nYou still got no Internet? Okay. Like that. Now you've come across oh, yeah. No.\n\nCome across it. Let me just check with okay. Do we get an update from Linham Network in there? So we can't really do much from our end. So we're trying to push it as best we can.\n\nStill trying to find out why there's no reply. Hang on a sec. Okay. Let's see. What was your address again?\n\nI heard it is. Nice. Let's alright. Well, that's just the records. Bloody hell, mate.\n\n125294. 1 25294. That that router you've got, have you used that router for any other services? Where did you buy it from? From who?\n\nFrom where? Hello? Hello? You there?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.2566476836800575},{"text":"Intel.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.1176324337720871},{"text":"Yep.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.0016082040965557098},{"text":"I think I'll speak to you earlier on.","start":9.5199995,"end":11.54,"sentiment":"neutral","sentiment_score":-0.08849517721682787},{"text":"Yep.","start":14.985,"end":15.485,"sentiment":"neutral","sentiment_score":0.01781955361366272}],"sentiment":"neutral","sentiment_score":-0.004431219914784798,"num_words":13,"start":0.96,"end":15.485},{"sentences":[{"text":"You still got no Internet?","start":20.985,"end":22.205,"sentiment":"neutral","sentiment_score":-0.15836528241634368},{"text":"Okay.","start":24.105,"end":24.605,"sentiment":"neutral","sentiment_score":-0.0817297026515007},{"text":"Like 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Good afternoon, mate. I was just talking to you earlier regarding my connection. I don't know how to send them. Yeah.\n\nMy name is Jack. I I spoke to you. I still thank god the Internet. You said one hour, but it's still nothing late. So what are we gonna do?\n\nNah. Okay. 9 Slash 10 Belinda Place, Mesa, New South Wales. No. No.\n\nIt's a brand new I just got it. I only got it yesterday. I bought it from U Mart.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.28,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13217543065547943},{"text":"Good afternoon, mate.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":0.29802485307057697},{"text":"I was just talking to you earlier regarding my connection.","start":4.72,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07214024029672146},{"text":"I don't know how to send them.","start":9.599999,"end":12.16,"sentiment":"neutral","sentiment_score":-0.08056263465966497},{"text":"Yeah.","start":12.16,"end":12.48,"sentiment":"neutral","sentiment_score":-0.000011445954442024233}],"sentiment":"neutral","sentiment_score":0.05380465928465128,"num_words":22,"start":3.28,"end":12.48},{"sentences":[{"text":"My name is Jack.","start":12.48,"end":13.54,"sentiment":"neutral","sentiment_score":0.0072423843666911125},{"text":"I I spoke to you.","start":13.599999,"end":14.82,"sentiment":"neutral","sentiment_score":0.007843338698148728},{"text":"I still thank god the Internet.","start":15.165,"end":16.605,"sentiment":"neutral","sentiment_score":-0.015138624856869379},{"text":"You said one hour, but it's still nothing late.","start":16.605,"end":19.025,"sentiment":"neutral","sentiment_score":-0.13223818358447817},{"text":"So what are we gonna do?","start":19.244999,"end":20.625,"sentiment":"neutral","sentiment_score":-0.09201364343365033}],"sentiment":"neutral","sentiment_score":-0.05882903436819712,"num_words":30,"start":12.48,"end":20.625},{"sentences":[{"text":"Nah.","start":22.845,"end":23.345,"sentiment":"neutral","sentiment_score":-0.0979793667793274},{"text":"Okay.","start":69.055,"end":69.555,"sentiment":"neutral","sentiment_score":-0.14052927494049072},{"text":"9 Slash 10 Belinda Place, Mesa, New South Wales.","start":110.520004,"end":114.78001,"sentiment":"neutral","sentiment_score":-0.0008920878689322206},{"text":"No.","start":150.185,"end":150.345,"sentiment":"neutral","sentiment_score":-0.13835042715072632},{"text":"No.","start":150.345,"end":150.505,"sentiment":"neutral","sentiment_score":-0.16414973139762878}],"sentiment":"neutral","sentiment_score":-0.0422336608529664,"num_words":13,"start":22.845,"end":150.505},{"sentences":[{"text":"It's a brand new I just got it.","start":150.505,"end":152.425,"sentiment":"neutral","sentiment_score":-0.14070213306695223},{"text":"I only got it yesterday.","start":152.425,"end":153.485,"sentiment":"neutral","sentiment_score":-0.05078427866101265},{"text":"I bought it from U Mart.","start":154.825,"end":156.365,"sentiment":"neutral","sentiment_score":-0.01680448775490125}],"sentiment":"neutral","sentiment_score":-0.07791396759842571,"num_words":19,"start":150.505,"end":156.365}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Intel.\n\nChannel 1: Hello. Good afternoon, mate. I was just talking to you earlier regarding my connection.\n\nChannel 0: Yep. I\n\nChannel 1: I\n\nChannel 0: think\n\nChannel 1: don't\n\nChannel 0: I'll\n\nChannel 1: know how\n\nChannel 0: speak\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: send\n\nChannel 0: you earlier on.\n\nChannel 1: them. Yeah. My name is Jack. I I spoke to you.\n\nChannel 0: Yep.\n\nChannel 1: I still thank god the Internet. You said one hour, but it's still nothing late. So what are we gonna do?\n\nChannel 0: You still got no Internet?\n\nChannel 1: Nah.\n\nChannel 0: Okay. Like that. Now you've come across oh, yeah. No. Come across it.\n\nLet me just check with okay. Do we get an update from Linham Network in there? So we can't really do much from our end. So we're trying to push it as best we can. Still trying\n\nChannel 1: Okay.\n\nChannel 0: to find out why there's no reply. Hang on a sec. Okay. Let's see. What was your address again?\n\nChannel 1: 9 Slash 10 Belinda Place, Mesa, New\n\nChannel 0: I\n\nChannel 1: South\n\nChannel 0: heard it\n\nChannel 1: Wales.\n\nChannel 0: is. Nice. Let's alright. Well, that's just the records. Bloody hell, mate.\n\n125294. 1 25294. That that router you've got, have you used that router for any other services?\n\nChannel 1: No. No. It's a brand new I just got it. I only got\n\nChannel 0: Where\n\nChannel 1: it yesterday.\n\nChannel 0: did you buy it from?\n\nChannel 1: I bought it from U Mart.\n\nChannel 0: From who? From where? Hello? Hello? You there?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"neutral","sentiment_score":0.2566476836800575},{"text":"Intel.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.1176324337720871}],"sentiment":"neutral","sentiment_score":0.21030926704406738,"channel":0,"num_words":3,"start":0.96,"end":2.1799998},{"sentences":[{"text":"Hello.","start":3.28,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13217543065547943},{"text":"Good afternoon, mate.","start":3.6799998,"end":4.72,"sentiment":"neutral","sentiment_score":0.29802485307057697},{"text":"I was just talking to you earlier regarding my 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how","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":-0.08127293735742569}],"sentiment":"neutral","sentiment_score":-0.08127293735742569,"channel":1,"num_words":2,"start":10.0,"end":10.32},{"sentences":[{"text":"speak","start":10.08,"end":10.32,"sentiment":"neutral","sentiment_score":-0.10065855085849762}],"sentiment":"neutral","sentiment_score":-0.10065855085849762,"channel":0,"num_words":1,"start":10.08,"end":10.32},{"sentences":[{"text":"to","start":10.32,"end":10.4,"sentiment":"neutral","sentiment_score":-0.07934422791004181}],"sentiment":"neutral","sentiment_score":-0.07934422791004181,"channel":1,"num_words":1,"start":10.32,"end":10.4},{"sentences":[{"text":"to","start":10.32,"end":10.48,"sentiment":"neutral","sentiment_score":-0.07263132929801941}],"sentiment":"neutral","sentiment_score":-0.07263132929801941,"channel":0,"num_words":1,"start":10.32,"end":10.48},{"sentences":[{"text":"send","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":-0.056161873042583466}],"sentiment":"neutral","sentiment_score":-0.056161873042583466,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"you earlier on.","start":10.48,"end":11.54,"sentiment":"neutral","sentiment_score":-0.0789321834842364}],"sentiment":"neutral","sentiment_score":-0.0789321834842364,"channel":0,"num_words":3,"start":10.48,"end":11.54},{"sentences":[{"text":"them.","start":11.92,"end":12.16,"sentiment":"neutral","sentiment_score":-0.040562283247709274},{"text":"Yeah.","start":12.16,"end":12.48,"sentiment":"neutral","sentiment_score":-0.000011445954442024233},{"text":"My name is Jack.","start":12.48,"end":13.54,"sentiment":"neutral","sentiment_score":0.0072423843666911125},{"text":"I I spoke to 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do?","start":19.244999,"end":20.625,"sentiment":"neutral","sentiment_score":-0.09201364343365033}],"sentiment":"neutral","sentiment_score":-0.087288441047782,"channel":1,"num_words":21,"start":15.165,"end":20.625},{"sentences":[{"text":"You still got no Internet?","start":20.985,"end":22.205,"sentiment":"neutral","sentiment_score":-0.15836528241634368}],"sentiment":"neutral","sentiment_score":-0.15836528241634368,"channel":0,"num_words":5,"start":20.985,"end":22.205},{"sentences":[{"text":"Nah.","start":22.845,"end":23.345,"sentiment":"neutral","sentiment_score":-0.0979793667793274}],"sentiment":"neutral","sentiment_score":-0.0979793667793274,"channel":1,"num_words":1,"start":22.845,"end":23.345},{"sentences":[{"text":"Okay.","start":24.105,"end":24.605,"sentiment":"neutral","sentiment_score":-0.0817297026515007},{"text":"Like that.","start":27.009998,"end":27.33,"sentiment":"neutral","sentiment_score":-0.0822116993367672},{"text":"Now you've come across oh, yeah.","start":27.33,"end":29.329998,"sentiment":"neutral","sentiment_score":-0.057665071139732994},{"text":"No.","start":29.329998,"end":29.65,"sentiment":"neutral","sentiment_score":-0.14100877940654755},{"text":"Come across it.","start":29.65,"end":30.789999,"sentiment":"neutral","sentiment_score":-0.09404815485080083}],"sentiment":"neutral","sentiment_score":-0.07809975170172177,"channel":0,"num_words":13,"start":24.105,"end":30.789999},{"sentences":[{"text":"Let me just check with okay.","start":31.09,"end":39.829998,"sentiment":"neutral","sentiment_score":-0.034883321883777775},{"text":"Do we get an update from Linham Network in there?","start":58.35,"end":60.75,"sentiment":"neutral","sentiment_score":-0.025577064231038095},{"text":"So we can't really do much from our end.","start":60.75,"end":62.91,"sentiment":"negative","sentiment_score":-0.36017088426484},{"text":"So we're trying to push it as best we can.","start":62.91,"end":65.729996,"sentiment":"neutral","sentiment_score":-0.22582488059997557},{"text":"Still trying","start":68.67,"end":69.229996,"sentiment":"neutral","sentiment_score":-0.10668545588850975}],"sentiment":"neutral","sentiment_score":-0.16697914188576712,"channel":0,"num_words":37,"start":31.09,"end":69.229996},{"sentences":[{"text":"Okay.","start":69.055,"end":69.555,"sentiment":"neutral","sentiment_score":-0.14052927494049072}],"sentiment":"neutral","sentiment_score":-0.14052927494049072,"channel":1,"num_words":1,"start":69.055,"end":69.555},{"sentences":[{"text":"to find out why there's no reply.","start":69.229996,"end":71.09,"sentiment":"neutral","sentiment_score":-0.18144355288573674},{"text":"Hang on a sec.","start":71.15,"end":72.29,"sentiment":"neutral","sentiment_score":-0.08427500538527966},{"text":"Okay.","start":93.4,"end":93.88,"sentiment":"neutral","sentiment_score":-0.019440067932009697},{"text":"Let's 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New","start":110.520004,"end":114.04,"sentiment":"neutral","sentiment_score":0.00047985690512827465}],"sentiment":"neutral","sentiment_score":0.00047985690512827465,"channel":1,"num_words":7,"start":110.520004,"end":114.04},{"sentences":[{"text":"I","start":113.93,"end":114.090004,"sentiment":"neutral","sentiment_score":-0.005185320973396301}],"sentiment":"neutral","sentiment_score":-0.005185320973396301,"channel":0,"num_words":1,"start":113.93,"end":114.090004},{"sentences":[{"text":"South","start":114.04,"end":114.28001,"sentiment":"neutral","sentiment_score":-0.00504111684858799}],"sentiment":"neutral","sentiment_score":-0.00504111684858799,"channel":1,"num_words":1,"start":114.04,"end":114.28001},{"sentences":[{"text":"heard it","start":114.090004,"end":114.33,"sentiment":"neutral","sentiment_score":-0.0048761689104139805}],"sentiment":"neutral","sentiment_score":-0.0048761689104139805,"channel":0,"num_words":2,"start":114.090004,"end":114.33},{"sentences":[{"text":"Wales.","start":114.28001,"end":114.78001,"sentiment":"neutral","sentiment_score":-0.006346672307699919}],"sentiment":"neutral","sentiment_score":-0.006346672307699919,"channel":1,"num_words":1,"start":114.28001,"end":114.78001},{"sentences":[{"text":"is.","start":114.33,"end":114.57,"sentiment":"neutral","sentiment_score":0.015919240191578865},{"text":"Nice.","start":114.57,"end":114.97,"sentiment":"neutral","sentiment_score":0.2355366051197052},{"text":"Let's alright.","start":114.97,"end":118.49,"sentiment":"neutral","sentiment_score":0.15290391445159912},{"text":"Well, that's just the records.","start":118.49,"end":120.270004,"sentiment":"neutral","sentiment_score":0.0609373576939106},{"text":"Bloody hell, mate.","start":121.770004,"end":122.99,"sentiment":"neutral","sentiment_score":0.0007703198740879694}],"sentiment":"neutral","sentiment_score":0.0720217851921916,"channel":0,"num_words":12,"start":114.33,"end":122.99},{"sentences":[{"text":"125294.","start":133.835,"end":137.05501,"sentiment":"neutral","sentiment_score":0.004856811836361885},{"text":"1 25294.","start":138.15501,"end":140.335,"sentiment":"neutral","sentiment_score":0.0030689965933561325},{"text":"That that router you've got, have you used that router for any other services?","start":144.63501,"end":149.19,"sentiment":"neutral","sentiment_score":-0.0072265347449242}],"sentiment":"neutral","sentiment_score":-0.005304510670933215,"channel":0,"num_words":17,"start":133.835,"end":149.19},{"sentences":[{"text":"No.","start":150.185,"end":150.345,"sentiment":"neutral","sentiment_score":-0.13835042715072632},{"text":"No.","start":150.345,"end":150.505,"sentiment":"neutral","sentiment_score":-0.16414973139762878},{"text":"It's a brand new I just got it.","start":150.505,"end":152.425,"sentiment":"neutral","sentiment_score":-0.14070213306695223},{"text":"I only got","start":152.425,"end":152.905,"sentiment":"neutral","sentiment_score":-0.05571980029344559}],"sentiment":"neutral","sentiment_score":-0.12271358645879306,"channel":1,"num_words":13,"start":150.185,"end":152.905},{"sentences":[{"text":"Where","start":152.84999,"end":153.09,"sentiment":"neutral","sentiment_score":-0.04260200634598732}],"sentiment":"neutral","sentiment_score":-0.04260200634598732,"channel":0,"num_words":1,"start":152.84999,"end":153.09},{"sentences":[{"text":"it yesterday.","start":152.905,"end":153.485,"sentiment":"neutral","sentiment_score":-0.04338099621236324}],"sentiment":"neutral","sentiment_score":-0.04338099621236324,"channel":1,"num_words":2,"start":152.905,"end":153.485},{"sentences":[{"text":"did you buy it from?","start":153.09,"end":154.23,"sentiment":"neutral","sentiment_score":-0.03981111943721771}],"sentiment":"neutral","sentiment_score":-0.03981111943721771,"channel":0,"num_words":5,"start":153.09,"end":154.23},{"sentences":[{"text":"I bought it from U Mart.","start":154.825,"end":156.365,"sentiment":"neutral","sentiment_score":-0.01680448775490125}],"sentiment":"neutral","sentiment_score":-0.01680448775490125,"channel":1,"num_words":6,"start":154.825,"end":156.365},{"sentences":[{"text":"From who?","start":157.25,"end":158.06999,"sentiment":"neutral","sentiment_score":-0.03962848149240017},{"text":"From where?","start":160.745,"end":161.565,"sentiment":"neutral","sentiment_score":-0.03949618898332119},{"text":"Hello?","start":168.105,"end":168.345,"sentiment":"neutral","sentiment_score":-0.03202859312295914},{"text":"Hello?","start":168.345,"end":168.845,"sentiment":"neutral","sentiment_score":-0.035692453384399414},{"text":"You there?","start":174.23688,"end":178.1944,"sentiment":"neutral","sentiment_score":-0.04556888900697231}],"sentiment":"neutral","sentiment_score":-0.03963852068409324,"channel":0,"num_words":8,"start":157.25,"end":178.1944}]},"summary":{"result":"success","short":"A customer named Jack is trying to get an update on his connection and is speaking with an agent from Intel. He is trying to get a connection and is speaking with an agent from matter. The agent is trying to push the connection as best as possible but is having trouble reaching the customer."},"intents":{"segments":[{"text":"I I think don't I'll know speak how to to send you earlier on. them.","start_word":18,"end_word":32,"intents":[{"intent":"Request call back","confidence_score":0.0026402492}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Intel. Hello. Good afternoon, mate. I was just talking to you earlier regarding my connection. Yep. I I think don't I'll know speak how to to send you earlier on. them. Yeah. My name is Jack. I I spoke to you. Yep. I still thank god the Internet. You said one hour, but it's still nothing late. So what are we gonna do? You still got no Internet? Nah. Okay. Like that. Now you've come across oh, yeah. No. Come across it. Let me just check with okay. Do we get an update from Linham Network in there?","start_word":0,"end_word":99,"sentiment":"neutral","sentiment_score":-0.02829036116600037},{"text":"So we can't really do much from our end.","start_word":100,"end_word":108,"sentiment":"negative","sentiment_score":-0.35900625586509705},{"text":"So we're trying to push it as best we can. Still trying Okay. to find out why there's no reply. Hang on a sec. Okay. Let's see. What was your address again? 9 Slash 10 Belinda Place, Mesa, New I South heard it Wales. is. Nice. Let's alright. Well, that's just the records. Bloody hell, mate. 125294. 1 25294. That that router you've got, have you used that router for any other services? No. No. It's a brand new I just got it. I only got Where it yesterday. did you buy it from? I bought it from U Mart. From who? From where? Hello? Hello? You there?","start_word":109,"end_word":216,"sentiment":"neutral","sentiment_score":-0.0465349443256855}],"average":{"sentiment":"neutral","sentiment_score":-0.050156581401824954}}}}