{"metadata":{"transaction_key":"deprecated","request_id":"01a013b0-4a32-7db1-b0ff-63c388d125b2","sha256":"82b6efbfa1fdb15db9e3d3d7ea5a7e713248bfbe9181686b0dc1320d19fa1e0e","created":"2026-08-18T07:05:16.668Z","duration":24.623938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":87,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":98},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":98,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. This is Veronica from IQ Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 13001 six 0.","confidence":0.99902344,"words":[{"word":"good","start":10.24,"end":10.48,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2198077887296677},{"word":"afternoon","start":10.48,"end":10.96,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23166847229003903},{"word":"this","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1885872334241867},{"word":"is","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.194336399435997},{"word":"veronica","start":11.28,"end":11.759999,"confidence":0.80078125,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.244200199842453},{"word":"from","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2951135039329529},{"word":"iq","start":12.0,"end":12.48,"confidence":0.9003906,"punctuated_word":"IQ","sentiment":"neutral","sentiment_score":0.20257632434368136},{"word":"financial","start":12.48,"end":12.98,"confidence":0.9975586,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15221968293190002},{"word":"just","start":13.12,"end":13.36,"confidence":0.9316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06790752708911896},{"word":"had","start":13.36,"end":13.44,"confidence":0.7788086,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.06631805002689362},{"word":"you","start":13.44,"end":13.599999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019255943596363068},{"word":"booked","start":13.599999,"end":13.84,"confidence":0.96777344,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":-0.021793141961097717},{"word":"in","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02966296672821045},{"word":"for","start":14.0,"end":14.235,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06227606534957886},{"word":"a","start":14.235,"end":14.315,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02783146500587463},{"word":"bit","start":14.315,"end":14.355,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.005503177642822266},{"word":"of","start":14.355,"end":14.3949995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.028792306780815125},{"word":"a","start":14.3949995,"end":14.634999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05893615633249283},{"word":"catch","start":14.634999,"end":14.875,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.0034125596284866333},{"word":"up","start":14.875,"end":15.375,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.07357826083898544},{"word":"if","start":15.434999,"end":15.674999,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.04117027670145035},{"word":"you","start":15.674999,"end":15.754999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05680452287197113},{"word":"can","start":15.754999,"end":15.995,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.060903921723365784},{"word":"please","start":15.995,"end":16.235,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.07172585278749466},{"word":"give","start":16.235,"end":16.395,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.09136047214269638},{"word":"me","start":16.395,"end":16.555,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02074633538722992},{"word":"a","start":16.555,"end":16.635,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1138816773891449},{"word":"callback","start":16.635,"end":17.035,"confidence":0.9980469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.08502852916717529},{"word":"on","start":17.035,"end":17.435,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08770440518856049},{"word":"13001","start":17.435,"end":19.515,"confidence":0.95463866,"punctuated_word":"13001","sentiment":"neutral","sentiment_score":-0.034930456429719925},{"word":"six","start":19.515,"end":19.835,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.11669766902923584},{"word":"0","start":19.835,"end":20.335,"confidence":0.9733887,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":-0.07087978720664978}],"paragraphs":{"transcript":"\nGood afternoon. This is Veronica from IQ Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 13001 six 0.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":10.24,"end":10.96,"sentiment":"neutral","sentiment_score":0.22573813050985336},{"text":"This is Veronica from IQ Financial.","start":10.96,"end":12.98,"sentiment":"neutral","sentiment_score":0.21283889065186182},{"text":"Just had you booked in for a bit of a catch up.","start":13.12,"end":15.375,"sentiment":"neutral","sentiment_score":0.015029166514674822},{"text":"If you can please give me a callback on 13001 six 0.","start":15.434999,"end":20.335,"sentiment":"neutral","sentiment_score":-0.07098615883539121}],"sentiment":"neutral","sentiment_score":0.033032053033821285,"num_words":32,"start":10.24,"end":20.335}]}}]},{"alternatives":[{"transcript":"Hi. The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.79999995,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.15698030591011047},{"word":"the","start":0.79999995,"end":0.88,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4762849807739258},{"word":"person","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4524469375610352},{"word":"you","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.47818833589553833},{"word":"have","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5106504559516907},{"word":"called","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5796117186546326},{"word":"is","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6651743650436401},{"word":"not","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7093521356582642},{"word":"available","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6241125464439392},{"word":"please","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4905341565608978},{"word":"leave","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3671550154685974},{"word":"a","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.41012370586395264},{"word":"short","start":4.08,"end":4.56,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.3024429380893707},{"word":"ten","start":4.56,"end":4.88,"confidence":0.97998047,"punctuated_word":"ten","sentiment":"negative","sentiment_score":-0.40347597002983093},{"word":"second","start":4.88,"end":5.2799997,"confidence":0.9892578,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.3776423931121826},{"word":"message","start":5.2799997,"end":5.7599998,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4116652309894562},{"word":"after","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.26795926690101624},{"word":"the","start":6.08,"end":6.16,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35725876688957214},{"word":"tone","start":6.16,"end":6.56,"confidence":0.9519043,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.32812047004699707},{"word":"and","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.32206404209136963},{"word":"we'll","start":6.72,"end":6.96,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.3320320248603821},{"word":"send","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.3335200846195221},{"word":"the","start":7.12,"end":7.3599997,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2930848300457001},{"word":"message","start":7.3599997,"end":7.68,"confidence":0.9980469,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2819482386112213},{"word":"as","start":7.68,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.27917757630348206},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4091518819332123},{"word":"text","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.3331226408481598},{"word":"your","start":19.215,"end":19.535,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.12199127674102785},{"word":"voice","start":19.535,"end":19.775,"confidence":1.0,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.13235440850257874},{"word":"message","start":19.775,"end":20.095001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11144355684518814},{"word":"is","start":20.095001,"end":20.255001,"confidence":0.97802734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22133634984493256},{"word":"being","start":20.255001,"end":20.575,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.24828200042247772},{"word":"converted","start":20.575,"end":21.055,"confidence":1.0,"punctuated_word":"converted","sentiment":"neutral","sentiment_score":-0.22958844900131223},{"word":"to","start":21.055,"end":21.215,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2220771759748459},{"word":"text","start":21.215,"end":21.535,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.21558940410614016},{"word":"and","start":21.535,"end":21.695,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24142716825008392},{"word":"will","start":21.695,"end":21.855,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.20978884398937225},{"word":"be","start":21.855,"end":21.935001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15122488141059875},{"word":"sent","start":21.935001,"end":22.175,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1447923332452774},{"word":"as","start":22.175,"end":22.415,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13821053504943848},{"word":"an","start":22.415,"end":22.575,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.13870404660701752},{"word":"sms","start":22.575,"end":23.075,"confidence":1.0,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.14127987623214722},{"word":"goodbye","start":23.375,"end":23.875,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.16480861604213717}],"paragraphs":{"transcript":"\nHi. The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.15698030591011047},{"text":"The person you have called is not available.","start":0.79999995,"end":2.82,"sentiment":"negative","sentiment_score":-0.5619776844978333},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":3.28,"end":8.42,"sentiment":"negative","sentiment_score":-0.3500266240702735},{"text":"Your voice message is being converted to text and will be sent as an SMS.","start":19.215,"end":23.075,"sentiment":"neutral","sentiment_score":-0.17787268708149592},{"text":"Goodbye.","start":23.375,"end":23.875,"sentiment":"neutral","sentiment_score":-0.16480861604213717}],"sentiment":"neutral","sentiment_score":-0.3206088357540064,"num_words":43,"start":0.32,"end":23.875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text.\n\nChannel 0: Good afternoon. This is Veronica from IQ Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 13001\n\nChannel 1: Your\n\nChannel 0: six\n\nChannel 1: voice message\n\nChannel 0: 0.\n\nChannel 1: is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.15698030591011047},{"text":"The person you have called is not available.","start":0.79999995,"end":2.82,"sentiment":"negative","sentiment_score":-0.5619776844978333},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":3.28,"end":8.42,"sentiment":"negative","sentiment_score":-0.3500266240702735}],"sentiment":"negative","sentiment_score":-0.40567707463547037,"channel":1,"num_words":27,"start":0.32,"end":8.42},{"sentences":[{"text":"Good afternoon.","start":10.24,"end":10.96,"sentiment":"neutral","sentiment_score":0.22573813050985336},{"text":"This is Veronica from IQ Financial.","start":10.96,"end":12.98,"sentiment":"neutral","sentiment_score":0.21283889065186182},{"text":"Just had you booked in for a bit of a catch up.","start":13.12,"end":15.375,"sentiment":"neutral","sentiment_score":0.015029166514674822},{"text":"If you can please give me a callback on 13001","start":15.434999,"end":19.515,"sentiment":"neutral","sentiment_score":-0.06642564497888089}],"sentiment":"neutral","sentiment_score":0.041486771777272224,"channel":0,"num_words":30,"start":10.24,"end":19.515},{"sentences":[{"text":"Your","start":19.215,"end":19.535,"sentiment":"neutral","sentiment_score":-0.12199127674102785}],"sentiment":"neutral","sentiment_score":-0.12199127674102785,"channel":1,"num_words":1,"start":19.215,"end":19.535},{"sentences":[{"text":"six","start":19.515,"end":19.835,"sentiment":"neutral","sentiment_score":-0.11669766902923584}],"sentiment":"neutral","sentiment_score":-0.11669766902923584,"channel":0,"num_words":1,"start":19.515,"end":19.835},{"sentences":[{"text":"voice message","start":19.535,"end":20.095001,"sentiment":"neutral","sentiment_score":-0.12189898267388344}],"sentiment":"neutral","sentiment_score":-0.12189898267388344,"channel":1,"num_words":2,"start":19.535,"end":20.095001},{"sentences":[{"text":"0.","start":19.835,"end":20.335,"sentiment":"neutral","sentiment_score":-0.07087978720664978}],"sentiment":"neutral","sentiment_score":-0.07087978720664978,"channel":0,"num_words":1,"start":19.835,"end":20.335},{"sentences":[{"text":"is being converted to text and will be sent as an SMS.","start":20.095001,"end":23.075,"sentiment":"neutral","sentiment_score":-0.191858422011137},{"text":"Goodbye.","start":23.375,"end":23.875,"sentiment":"neutral","sentiment_score":-0.16480861604213717}],"sentiment":"neutral","sentiment_score":-0.18977766770582932,"channel":1,"num_words":13,"start":20.095001,"end":23.875}]},"summary":{"result":"success","short":"An agent from IQ Financial, named Veronica, left a voicemail for a customer who had previously booked an appointment. Veronica asks the customer to call back on a specific number and explains that the message will be sent as an SMS. The call ends with Veronica saying that the message will be converted to text."},"intents":{"segments":[{"text":"If you can please give me a callback on 13001 Your six voice message 0. is being converted to text and will be sent as an SMS. Goodbye.","start_word":47,"end_word":74,"intents":[{"intent":"Callback request","confidence_score":0.06436947}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.15698030591011047},{"text":"The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text.","start_word":1,"end_word":26,"sentiment":"negative","sentiment_score":-0.4108374416828155},{"text":"Good afternoon. This is Veronica from IQ Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 13001 Your six voice message 0. is being converted to text and will be sent as an SMS. Goodbye.","start_word":27,"end_word":74,"sentiment":"neutral","sentiment_score":-0.032451167702674866}],"average":{"sentiment":"neutral","sentiment_score":-0.16626943860735213}}}}