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Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected. So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley. If I may ask if you are currently at home right now? Sorry? Are you okay. And have you tried connecting again with your Internet? Alright. So by this time, I would like to again follow-up with our network portal. Could you share me a screenshot where you entered the correct PPPoE credentials, please? I'm gonna attach it and follow-up with the network. Sure. No worries. No worries, Riley. Please take your time. Just make sure that the mobile data is turned off and you are connected with your Wi Fi. Thank you. If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD box. Thank you so much. Mhmm. Sure. Let me just check here. Haven't received it yet. One moment, please. Just wanna make sure that I will got the email before we disconnect. Thank you. Well, what's happening? Haven't received it yet. Restarting my Outlook instead. Well, let's see. Let's see here. While I am still waiting for your email to let's I'm sorry, Riley. I haven't received still the email. It could be the there could be a problem on my end. If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that Okay. Let me just try this. Hello, Riley? Yeah. I'm sorry. I still haven't received the email yet. Does it show Mhmm. Alright. If you wouldn't mind also accessing our website so that I could also check on that way. When you go to our website, airtoll.net.au, there will be a pop up chat. But what where you can also send photos? It's airtel.net.au. A check button on the lower right corner will or should appear anywhere in the screen. Mhmm. Haven't received it yet. But have you tried setting it on our website as well? Sorry? On the chatbot, you just have to click on the chatbot. There you have an option to send photo as well or document. Did you find it? Alright. I have already received it here. Just give me one moment. I have here let me just check your photo. Hold on. And let me go back to your credentials. 1152 Alright. Thank you so much for this, Riley. I already have here your photos sent. But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you. No worries. We'll be working on this together, and we'll always give you update with the ticket. Okay? Thank you so much, Riley. And you have a great day. Goodbye for now. 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Good morning. Hi. Good morning. My name is Mary from Airtel.\n\nI believe I'm speaking with Riley. Hi, Riley. I'm doing great. Thank you so much. How are you today?\n\nYes. Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected. So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley. If I may ask if you are currently at home right now? Sorry?\n\nAre you okay. And have you tried connecting again with your Internet? Alright. So by this time, I would like to again follow-up with our network portal. Could you share me a screenshot where you entered the correct PPPoE credentials, please?\n\nI'm gonna attach it and follow-up with the network. Sure. No worries. No worries, Riley. Please take your time.\n\nJust make sure that the mobile data is turned off and you are connected with your Wi Fi. Thank you. If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD box. Thank you so much. Mhmm.\n\nSure. Let me just check here. Haven't received it yet. One moment, please. Just wanna make sure that I will got the email before we disconnect.\n\nThank you. Well, what's happening? Haven't received it yet. Restarting my Outlook instead. Well, let's see.\n\nLet's see here. While I am still waiting for your email to let's I'm sorry, Riley. I haven't received still the email. It could be the there could be a problem on my end. If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that Okay.\n\nLet me just try this. Hello, Riley? Yeah. I'm sorry. I still haven't received the email yet.\n\nDoes it show Mhmm. Alright. If you wouldn't mind also accessing our website so that I could also check on that way. When you go to our website, airtoll.net.au, there will be a pop up chat. But what where you can also send photos?\n\nIt's airtel.net.au. A check button on the lower right corner will or should appear anywhere in the screen. Mhmm. Haven't received it yet. But have you tried setting it on our website as well?\n\nSorry? On the chatbot, you just have to click on the chatbot. There you have an option to send photo as well or document. Did you find it? Alright.\n\nI have already received it here. Just give me one moment. I have here let me just check your photo. Hold on. And let me go back to your credentials.\n\n1152 Alright. Thank you so much for this, Riley. I already have here your photos sent. But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you. No worries.\n\nWe'll be working on this together, and we'll always give you update with the ticket. Okay? Thank you so much, Riley. And you have a great day. Goodbye for now.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.07065360248088837},{"text":"Good morning.","start":2.3999999,"end":3.06,"sentiment":"neutral","sentiment_score":0.2589206174015999},{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.21616855263710025},{"text":"Good morning.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.34170101583004},{"text":"My name is Mary from Airtel.","start":4.24,"end":6.02,"sentiment":"neutral","sentiment_score":0.1623828485608101}],"sentiment":"neutral","sentiment_score":0.20519687607884407,"num_words":12,"start":2.0,"end":6.02},{"sentences":[{"text":"I believe I'm speaking with Riley.","start":6.24,"end":8.18,"sentiment":"neutral","sentiment_score":0.11352341870466869},{"text":"Hi, Riley.","start":10.48,"end":11.12,"sentiment":"positive","sentiment_score":0.46436677873134613},{"text":"I'm doing 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here.","start":407.09,"end":415.5575,"sentiment":"neutral","sentiment_score":0.0035907564063866935},{"text":"While I am still waiting for your email to let's I'm sorry, Riley.","start":425.23,"end":440.97498,"sentiment":"neutral","sentiment_score":-0.09468687554964653},{"text":"I haven't received still the email.","start":441.03497,"end":442.79498,"sentiment":"neutral","sentiment_score":-0.26053286095460254},{"text":"It could be the there could be a problem on my end.","start":442.79498,"end":446.495,"sentiment":"neutral","sentiment_score":-0.32214859624703723},{"text":"If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that Okay.","start":447.595,"end":474.625,"sentiment":"neutral","sentiment_score":-0.07414169487511289}],"sentiment":"neutral","sentiment_score":-0.13967058071423144,"num_words":63,"start":407.09,"end":474.625},{"sentences":[{"text":"Let me just try this.","start":474.625,"end":476.005,"sentiment":"neutral","sentiment_score":0.03289531320333481},{"text":"Hello, Riley?","start":590.53,"end":591.51,"sentiment":"neutral","sentiment_score":0.022748819552361965},{"text":"Yeah.","start":594.85004,"end":595.09,"sentiment":"neutral","sentiment_score":-0.008141353726387024},{"text":"I'm sorry.","start":595.09,"end":595.65,"sentiment":"neutral","sentiment_score":-0.08742024376988411},{"text":"I still haven't received the email yet.","start":595.65,"end":597.75,"sentiment":"neutral","sentiment_score":-0.17200695829732077}],"sentiment":"neutral","sentiment_score":-0.06923860848388251,"num_words":17,"start":474.625,"end":597.75},{"sentences":[{"text":"Does it show Mhmm.","start":598.325,"end":603.305,"sentiment":"neutral","sentiment_score":-0.06109239161014557},{"text":"Alright.","start":604.485,"end":604.985,"sentiment":"neutral","sentiment_score":-0.047578513622283936},{"text":"If you wouldn't mind also accessing our website so that I could also check on that way.","start":605.605,"end":613.79004,"sentiment":"neutral","sentiment_score":0.130875863134861},{"text":"When you go to our website, airtoll.net.au, there will be a pop up chat.","start":616.17004,"end":622.41003,"sentiment":"neutral","sentiment_score":0.059738687106541226},{"text":"But what where you can also send photos?","start":622.41003,"end":624.735,"sentiment":"neutral","sentiment_score":0.03150054020807147}],"sentiment":"neutral","sentiment_score":0.06866562578149817,"num_words":44,"start":598.325,"end":624.735},{"sentences":[{"text":"It's airtel.net.au.","start":663.74,"end":667.04,"sentiment":"neutral","sentiment_score":-0.03434433229267597},{"text":"A check button on the lower right corner will or should appear anywhere in the screen.","start":671.98,"end":682.985,"sentiment":"neutral","sentiment_score":0.007740145898424089},{"text":"Mhmm.","start":683.925,"end":684.425,"sentiment":"neutral","sentiment_score":0.0057437424547970295},{"text":"Haven't received it yet.","start":735.625,"end":736.665,"sentiment":"neutral","sentiment_score":-0.12275701761245728},{"text":"But have you tried setting it on our website as well?","start":736.665,"end":739.40497,"sentiment":"neutral","sentiment_score":-0.028575207022103397}],"sentiment":"neutral","sentiment_score":-0.021895821630845174,"num_words":34,"start":663.74,"end":739.40497},{"sentences":[{"text":"Sorry?","start":744.425,"end":744.925,"sentiment":"neutral","sentiment_score":-0.04886364936828613},{"text":"On the chatbot, you just have to click on the chatbot.","start":749.03,"end":751.85004,"sentiment":"neutral","sentiment_score":0.018825157630172642},{"text":"There you have an option to send photo as well or document.","start":752.79004,"end":757.69,"sentiment":"neutral","sentiment_score":0.025422987605755527},{"text":"Did you find it?","start":785.97,"end":787.43,"sentiment":"neutral","sentiment_score":0.002901435596868396},{"text":"Alright.","start":790.76996,"end":791.26996,"sentiment":"neutral","sentiment_score":0.09201547503471376}],"sentiment":"neutral","sentiment_score":0.019548625974305744,"num_words":29,"start":744.425,"end":791.26996},{"sentences":[{"text":"I have already received it here.","start":791.965,"end":794.465,"sentiment":"neutral","sentiment_score":0.13979526609182358},{"text":"Just give me one moment.","start":794.765,"end":795.985,"sentiment":"neutral","sentiment_score":0.09251572340726852},{"text":"I have here let me just check your photo.","start":796.125,"end":799.10504,"sentiment":"neutral","sentiment_score":0.08480845847063595},{"text":"Hold on.","start":804.045,"end":804.6,"sentiment":"neutral","sentiment_score":0.04407680593430996},{"text":"And let me go back to your credentials.","start":809.24,"end":811.25995,"sentiment":"neutral","sentiment_score":0.047761691734194756}],"sentiment":"neutral","sentiment_score":0.08449578285217285,"num_words":30,"start":791.965,"end":811.25995},{"sentences":[{"text":"1152 Alright.","start":819.24,"end":858.865,"sentiment":"neutral","sentiment_score":0.15439732372760773},{"text":"Thank you so much for this, Riley.","start":858.865,"end":860.625,"sentiment":"positive","sentiment_score":0.6633326496396746},{"text":"I already have here your photos sent.","start":860.625,"end":862.885,"sentiment":"positive","sentiment_score":0.5019602860723223},{"text":"But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you.","start":863.13995,"end":873.3,"sentiment":"positive","sentiment_score":0.3919071623912224},{"text":"No worries.","start":873.3,"end":873.69995,"sentiment":"positive","sentiment_score":0.37606847286224365}],"sentiment":"positive","sentiment_score":0.44108109921216965,"num_words":44,"start":819.24,"end":873.69995},{"sentences":[{"text":"We'll be working on this together, and we'll always give you update with the ticket.","start":873.69995,"end":877.62,"sentiment":"positive","sentiment_score":0.462291689713796},{"text":"Okay?","start":877.62,"end":878.12,"sentiment":"neutral","sentiment_score":0.19916388392448425},{"text":"Thank you so much, Riley.","start":880.18695,"end":881.56696,"sentiment":"positive","sentiment_score":0.8658884048461915},{"text":"And you have a great day.","start":881.86694,"end":883.147,"sentiment":"positive","sentiment_score":0.8254130283991495},{"text":"Goodbye for now.","start":883.147,"end":884.12695,"sentiment":"positive","sentiment_score":0.39617693424224854}],"sentiment":"positive","sentiment_score":0.5867996742328008,"num_words":30,"start":873.69995,"end":884.12695},{"sentences":[{"text":"Bye bye.","start":885.94696,"end":886.68695,"sentiment":"neutral","sentiment_score":-0.0042078569531440735}],"sentiment":"neutral","sentiment_score":-0.0042078569531440735,"num_words":2,"start":885.94696,"end":886.68695}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. How you going? I'm pretty good. Thank you. Yeah. I did I've just gotten out of the shower is all. Yeah. I'm home. Yeah. I tried, but it's not working. Yeah. Okay. Give me one second. I've just gotten out of the shower. I've just got wet hands. Give me one second. I'm probably gonna have to go in and reenter it because I haven't got I didn't get a screenshot of that last time. Yep. Yes. Who is it? No. I'm not sending the email now. There you go. I just sent that email. Just give me a second. That's ridiculous. Alright. Let me turn my data back on before I sent sent you the email. I turned it back on now. You should have it now. Yeah. And you don't have to even save normally after most of that stuff. Yeah. I'm here. Hold on. I'll resend it because when I first since I didn't have my data turned on, so I'll resend it now. Got it, Marcus. What's the code again? Sorry. Okay. Yeah. Sorry. I did resend the email as well. So, yeah, you want me to put that in that little yellow circle? Did you get the email yet? Yeah. I'm trying to get to it again. Where do you want me to go, the three lines? I'm on the website. Where best should I go again? Mhmm. I sent the photos through the chat. Yeah. I'm they're they're sending now. Beautiful. Thank you. You too. 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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.016962673515081406},{"text":"Yeah.","start":8.88,"end":9.2,"sentiment":"neutral","sentiment_score":0.16627547144889832},{"text":"How you going?","start":9.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.2166440486907959},{"text":"I'm pretty good.","start":13.84,"end":14.559999,"sentiment":"positive","sentiment_score":0.5694507757822672},{"text":"Thank you.","start":14.559999,"end":15.299999,"sentiment":"positive","sentiment_score":0.5966247916221619}],"sentiment":"positive","sentiment_score":0.3734772201627493,"num_words":10,"start":1.68,"end":15.299999},{"sentences":[{"text":"Yeah.","start":37.079998,"end":37.4,"sentiment":"neutral","sentiment_score":-0.05482862889766693},{"text":"I did I've just gotten out of the shower is 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email.","start":290.72,"end":291.68,"sentiment":"neutral","sentiment_score":-0.053820037841796876}],"sentiment":"neutral","sentiment_score":-0.17868652360306847,"num_words":18,"start":191.565,"end":291.68},{"sentences":[{"text":"Just give me a second.","start":291.68,"end":292.9,"sentiment":"neutral","sentiment_score":-0.08120345771312713},{"text":"That's ridiculous.","start":339.835,"end":340.575,"sentiment":"negative","sentiment_score":-0.5449324399232864},{"text":"Alright.","start":467.78,"end":468.1,"sentiment":"neutral","sentiment_score":0.03136392682790756},{"text":"Let me turn my data back on before I sent sent you the email.","start":468.1,"end":471.22,"sentiment":"neutral","sentiment_score":0.02702786706920181},{"text":"I turned it back on now.","start":471.22,"end":472.18,"sentiment":"neutral","sentiment_score":0.09414146343866985}],"sentiment":"neutral","sentiment_score":-0.018617118642266308,"num_words":28,"start":291.68,"end":472.18},{"sentences":[{"text":"You should have it now.","start":472.18,"end":473.205,"sentiment":"neutral","sentiment_score":0.13339871168136597},{"text":"Yeah.","start":578.42004,"end":578.92004,"sentiment":"neutral","sentiment_score":0.004486504942178726},{"text":"And you don't have to even save normally after most of that stuff.","start":581.14,"end":584.52,"sentiment":"neutral","sentiment_score":-0.09196766207997616},{"text":"Yeah.","start":593.07495,"end":593.235,"sentiment":"neutral","sentiment_score":0.03560793399810791},{"text":"I'm here.","start":593.235,"end":593.89496,"sentiment":"neutral","sentiment_score":0.03141345176845789}],"sentiment":"neutral","sentiment_score":-0.01934839573434808,"num_words":22,"start":472.18,"end":593.89496},{"sentences":[{"text":"Hold on.","start":598.26,"end":598.5,"sentiment":"neutral","sentiment_score":-0.06340574473142624},{"text":"I'll resend it because when I first since I didn't have my data turned on, so I'll resend it now.","start":598.5,"end":603.0,"sentiment":"neutral","sentiment_score":-0.11191374808549881},{"text":"Got it, Marcus.","start":616.245,"end":617.14496,"sentiment":"neutral","sentiment_score":0.06575856606165568},{"text":"What's the code again?","start":661.34,"end":662.30005,"sentiment":"neutral","sentiment_score":-0.0009443594608455896},{"text":"Sorry.","start":662.30005,"end":662.80005,"sentiment":"neutral","sentiment_score":-0.07501783967018127}],"sentiment":"neutral","sentiment_score":-0.07488686768338085,"num_words":30,"start":598.26,"end":662.80005},{"sentences":[{"text":"Okay.","start":667.58,"end":667.98004,"sentiment":"neutral","sentiment_score":0.01121205184608698},{"text":"Yeah.","start":667.98004,"end":668.22003,"sentiment":"neutral","sentiment_score":0.007829840295016766},{"text":"Sorry.","start":668.22003,"end":668.72003,"sentiment":"neutral","sentiment_score":-0.0288431067019701},{"text":"I did resend the email as well.","start":680.695,"end":682.795,"sentiment":"neutral","sentiment_score":-0.014932693115302495},{"text":"So, yeah, you want me to put that in that little yellow circle?","start":685.255,"end":698.68005,"sentiment":"neutral","sentiment_score":0.005368402729240747}],"sentiment":"neutral","sentiment_score":-0.0019365578646893086,"num_words":23,"start":667.58,"end":698.68005},{"sentences":[{"text":"Did you get the email yet?","start":733.125,"end":734.505,"sentiment":"neutral","sentiment_score":-0.024437124220033486},{"text":"Yeah.","start":739.70996,"end":740.02997,"sentiment":"neutral","sentiment_score":-0.015233363956212996},{"text":"I'm trying to get to it again.","start":740.02997,"end":741.23,"sentiment":"neutral","sentiment_score":-0.04440824421388762},{"text":"Where do you want me to go, the three lines?","start":741.23,"end":742.93,"sentiment":"neutral","sentiment_score":-0.03238621111959219},{"text":"I'm on the website.","start":745.31,"end":746.27,"sentiment":"neutral","sentiment_score":-0.05040578916668892}],"sentiment":"neutral","sentiment_score":-0.03564996737986803,"num_words":28,"start":733.125,"end":746.27},{"sentences":[{"text":"Where best should I go again?","start":746.27,"end":747.81,"sentiment":"neutral","sentiment_score":-0.028944313370933134},{"text":"Mhmm.","start":756.425,"end":756.925,"sentiment":"neutral","sentiment_score":0.004759227391332388},{"text":"I sent the photos through the chat.","start":773.76996,"end":775.70996,"sentiment":"neutral","sentiment_score":0.016149688911225115},{"text":"Yeah.","start":787.895,"end":788.215,"sentiment":"neutral","sentiment_score":0.0027777571231126785},{"text":"I'm they're they're sending now.","start":788.215,"end":790.155,"sentiment":"neutral","sentiment_score":-0.023094609938561918}],"sentiment":"neutral","sentiment_score":-0.008427706151269376,"num_words":20,"start":746.27,"end":790.155},{"sentences":[{"text":"Beautiful.","start":878.62,"end":879.01996,"sentiment":"positive","sentiment_score":0.8388044238090515},{"text":"Thank you.","start":879.01996,"end":879.75995,"sentiment":"positive","sentiment_score":0.8527235090732574},{"text":"You too.","start":884.3,"end":884.86,"sentiment":"positive","sentiment_score":0.33845949172973633},{"text":"Bye.","start":884.86,"end":885.36,"sentiment":"neutral","sentiment_score":0.18024587631225583}],"sentiment":"positive","sentiment_score":0.5669027169545492,"num_words":6,"start":878.62,"end":885.36}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning. Hi. Good morning. My name is Mary from Airtel.\n\nI believe I'm speaking with Riley.\n\nChannel 1: Yeah. How you going?\n\nChannel 0: Hi, Riley. I'm doing great. Thank you so much. How are you today?\n\nChannel 1: I'm pretty good. Thank you.\n\nChannel 0: Yes. Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected. So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley. If I may ask if you are currently at home right now?\n\nChannel 1: Yeah. I did I've just gotten out of the shower is all.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah. I'm\n\nChannel 0: Are you okay. And have you tried connecting again with your Internet?\n\nChannel 1: home. Yeah. I tried, but it's not working.\n\nChannel 0: Alright. So by this time, I would like to again follow-up with our network portal. Could you share me a screenshot where you entered the correct PPPoE credentials, please? I'm gonna attach it and follow-up with the network.\n\nChannel 1: Yeah. Okay. Give me one second. I've just gotten out of\n\nChannel 0: Sure.\n\nChannel 1: the shower. I've just got wet hands.\n\nChannel 0: No\n\nChannel 1: Give\n\nChannel 0: worries.\n\nChannel 1: me one second.\n\nChannel 0: No worries, Riley. Please take your time.\n\nChannel 1: I'm probably gonna have to go in and reenter it because I haven't got I didn't get a screenshot of that last time.\n\nChannel 0: Just make sure that the mobile data is turned off and you are connected with your Wi Fi.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD box.\n\nChannel 1: Yes. Who is it?\n\nChannel 0: Thank you so much.\n\nChannel 1: No. I'm not sending the email now.\n\nChannel 0: Mhmm.\n\nChannel 1: There you go. I just sent that email. Just give me a second.\n\nChannel 0: Sure. Let me just check here. Haven't received it yet. One moment, please. Just wanna make sure that I will got the email before we disconnect.\n\nChannel 1: That's ridiculous.\n\nChannel 0: Thank you. Well, what's happening? Haven't received it yet. Restarting my Outlook instead. Well, let's see.\n\nLet's see here. While I am still waiting for your email to let's I'm sorry, Riley. I haven't received still the email. It could be the there could be a problem on my end. If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that\n\nChannel 1: Alright. Let me turn my data back on before I sent sent you the email. I turned it back on now. You should have it now.\n\nChannel 0: Okay. Let me just try this.\n\nChannel 1: Yeah. And you don't have to even save normally after most of that stuff.\n\nChannel 0: Hello, Riley?\n\nChannel 1: Yeah. I'm here.\n\nChannel 0: Yeah. I'm sorry. I still haven't received the email yet.\n\nChannel 1: Hold\n\nChannel 0: Does\n\nChannel 1: on.\n\nChannel 0: it\n\nChannel 1: I'll resend it because when I first since I didn't\n\nChannel 0: show\n\nChannel 1: have my data turned on, so I'll resend it now.\n\nChannel 0: Mhmm. Alright. If you wouldn't mind also accessing our website so that I could also check on that way. When\n\nChannel 1: Got\n\nChannel 0: you go\n\nChannel 1: it, Marcus.\n\nChannel 0: to our website, airtoll.net.au, there will be a pop up chat. But what where you can also send photos?\n\nChannel 1: What's the code again? Sorry.\n\nChannel 0: It's airtel.net.au.\n\nChannel 1: Okay. Yeah. Sorry.\n\nChannel 0: A check button on the lower right corner will or should appear anywhere in the\n\nChannel 1: I did resend the email as well.\n\nChannel 0: screen. Mhmm.\n\nChannel 1: So, yeah, you want me to put that in that little yellow circle? Did you get the email yet?\n\nChannel 0: Haven't received it yet. But have you tried setting it on our website as well?\n\nChannel 1: Yeah. I'm trying to get to it again. Where do you want me to go, the three lines?\n\nChannel 0: Sorry?\n\nChannel 1: I'm on the website. Where best should I go again?\n\nChannel 0: On the chatbot, you just have to click on the chatbot. There you have an option to send photo as well\n\nChannel 1: Mhmm.\n\nChannel 0: or document.\n\nChannel 1: I sent the photos through the chat.\n\nChannel 0: Did you find it?\n\nChannel 1: Yeah. I'm they're they're sending now.\n\nChannel 0: Alright. I have already received it here. Just give me one moment. I have here let me just check your photo. Hold on.\n\nAnd let me go back to your credentials. 1152 Alright. Thank you so much for this, Riley. I already have here your photos sent. But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you.\n\nNo worries. We'll be working on this together, and we'll always give you update with the ticket. Okay?\n\nChannel 1: Beautiful. Thank you.\n\nChannel 0: Thank you so much, Riley. And you have a great day. Goodbye for now.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.016962673515081406}],"sentiment":"neutral","sentiment_score":0.016962673515081406,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.07065360248088837},{"text":"Good morning.","start":2.3999999,"end":3.06,"sentiment":"neutral","sentiment_score":0.2589206174015999},{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.21616855263710025},{"text":"Good morning.","start":3.76,"end":4.24,"sentiment":"positive","sentiment_score":0.34170101583004},{"text":"My name is Mary from Airtel.","start":4.24,"end":6.02,"sentiment":"neutral","sentiment_score":0.1623828485608101}],"sentiment":"neutral","sentiment_score":0.20519687607884407,"channel":0,"num_words":12,"start":2.0,"end":6.02},{"sentences":[{"text":"I believe I'm speaking with Riley.","start":6.24,"end":8.18,"sentiment":"neutral","sentiment_score":0.11352341870466869}],"sentiment":"neutral","sentiment_score":0.11352341870466869,"channel":0,"num_words":6,"start":6.24,"end":8.18},{"sentences":[{"text":"Yeah.","start":8.88,"end":9.2,"sentiment":"neutral","sentiment_score":0.16627547144889832},{"text":"How you going?","start":9.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.2166440486907959}],"sentiment":"neutral","sentiment_score":0.2040519043803215,"channel":1,"num_words":4,"start":8.88,"end":9.94},{"sentences":[{"text":"Hi, Riley.","start":10.48,"end":11.12,"sentiment":"positive","sentiment_score":0.46436677873134613},{"text":"I'm doing great.","start":11.12,"end":11.84,"sentiment":"positive","sentiment_score":0.7390633424123129},{"text":"Thank you so much.","start":11.84,"end":12.48,"sentiment":"positive","sentiment_score":0.8130805343389511},{"text":"How are you today?","start":12.48,"end":13.46,"sentiment":"positive","sentiment_score":0.47246500104665756}],"sentiment":"positive","sentiment_score":0.6375465943263128,"channel":0,"num_words":13,"start":10.48,"end":13.46},{"sentences":[{"text":"I'm pretty good.","start":13.84,"end":14.559999,"sentiment":"positive","sentiment_score":0.5694507757822672},{"text":"Thank you.","start":14.559999,"end":15.299999,"sentiment":"positive","sentiment_score":0.5966247916221619}],"sentiment":"positive","sentiment_score":0.5803203821182251,"channel":1,"num_words":5,"start":13.84,"end":15.299999},{"sentences":[{"text":"Yes.","start":16.244999,"end":16.744999,"sentiment":"neutral","sentiment_score":0.12213283777236938},{"text":"Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected.","start":17.045,"end":22.985,"sentiment":"neutral","sentiment_score":-0.05977510602465105},{"text":"So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley.","start":23.925,"end":33.559998,"sentiment":"neutral","sentiment_score":0.006351341421787555},{"text":"If I may ask if you are currently at home right now?","start":33.7,"end":36.84,"sentiment":"neutral","sentiment_score":-0.03266326601927479}],"sentiment":"neutral","sentiment_score":-0.020015504998419992,"channel":0,"num_words":56,"start":16.244999,"end":36.84},{"sentences":[{"text":"Yeah.","start":37.079998,"end":37.4,"sentiment":"neutral","sentiment_score":-0.05482862889766693},{"text":"I did I've just gotten out of the shower is 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Internet?","start":48.765,"end":51.265,"sentiment":"neutral","sentiment_score":-0.05252770707011223}],"sentiment":"neutral","sentiment_score":-0.04768835768724481,"channel":0,"num_words":12,"start":46.765,"end":51.265},{"sentences":[{"text":"home.","start":51.505,"end":51.905,"sentiment":"neutral","sentiment_score":-0.053542256355285645},{"text":"Yeah.","start":51.905,"end":52.305,"sentiment":"neutral","sentiment_score":-0.11811216175556184},{"text":"I tried, but it's not working.","start":52.305,"end":54.085,"sentiment":"neutral","sentiment_score":-0.2905181224147479}],"sentiment":"neutral","sentiment_score":-0.23934539407491684,"channel":1,"num_words":8,"start":51.505,"end":54.085},{"sentences":[{"text":"Alright.","start":54.845,"end":55.325,"sentiment":"neutral","sentiment_score":-0.04992777854204178},{"text":"So by this time, I would like to again follow-up with our network portal.","start":55.325,"end":61.06,"sentiment":"neutral","sentiment_score":-0.015880095306783915},{"text":"Could you share me a screenshot where you entered the correct PPPoE credentials, please?","start":61.06,"end":69.4,"sentiment":"neutral","sentiment_score":-0.008756668706025397},{"text":"I'm gonna attach it and follow-up with the network.","start":70.020004,"end":72.975,"sentiment":"neutral","sentiment_score":-0.0003401168829037084}],"sentiment":"neutral","sentiment_score":-0.010471145438618566,"channel":0,"num_words":38,"start":54.845,"end":72.975},{"sentences":[{"text":"Yeah.","start":74.595,"end":74.835,"sentiment":"neutral","sentiment_score":-0.012373354285955427},{"text":"Okay.","start":74.835,"end":75.075005,"sentiment":"neutral","sentiment_score":-0.024635981768369675},{"text":"Give me one second.","start":75.075005,"end":75.955,"sentiment":"neutral","sentiment_score":-0.05629853717982769},{"text":"I've just gotten out of","start":75.955,"end":76.835,"sentiment":"neutral","sentiment_score":-0.12251178473234177}],"sentiment":"neutral","sentiment_score":-0.07952385531230406,"channel":1,"num_words":11,"start":74.595,"end":76.835},{"sentences":[{"text":"Sure.","start":76.715,"end":77.215,"sentiment":"neutral","sentiment_score":-0.08766603469848633}],"sentiment":"neutral","sentiment_score":-0.08766603469848633,"channel":0,"num_words":1,"start":76.715,"end":77.215},{"sentences":[{"text":"the shower.","start":76.835,"end":77.315,"sentiment":"neutral","sentiment_score":-0.16085907816886902},{"text":"I've just got wet hands.","start":77.315,"end":78.535,"sentiment":"neutral","sentiment_score":-0.2601826250553131}],"sentiment":"neutral","sentiment_score":-0.23180446880204336,"channel":1,"num_words":7,"start":76.835,"end":78.535},{"sentences":[{"text":"No","start":78.634995,"end":79.034996,"sentiment":"neutral","sentiment_score":-0.03669694438576698}],"sentiment":"neutral","sentiment_score":-0.03669694438576698,"channel":0,"num_words":1,"start":78.634995,"end":79.034996},{"sentences":[{"text":"Give","start":78.835,"end":79.075005,"sentiment":"neutral","sentiment_score":-0.06668481230735779}],"sentiment":"neutral","sentiment_score":-0.06668481230735779,"channel":1,"num_words":1,"start":78.835,"end":79.075005},{"sentences":[{"text":"worries.","start":79.034996,"end":79.534996,"sentiment":"neutral","sentiment_score":-0.06770360469818115}],"sentiment":"neutral","sentiment_score":-0.06770360469818115,"channel":0,"num_words":1,"start":79.034996,"end":79.534996},{"sentences":[{"text":"me one 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that the mobile data is turned off and you are connected with your Wi Fi.","start":103.385,"end":108.365,"sentiment":"neutral","sentiment_score":-0.054795930058591895}],"sentiment":"neutral","sentiment_score":-0.054795930058591895,"channel":0,"num_words":18,"start":103.385,"end":108.365},{"sentences":[{"text":"Yep.","start":108.465,"end":108.965,"sentiment":"neutral","sentiment_score":0.04469805955886841}],"sentiment":"neutral","sentiment_score":0.04469805955886841,"channel":1,"num_words":1,"start":108.465,"end":108.965},{"sentences":[{"text":"Thank you.","start":109.785,"end":110.604996,"sentiment":"neutral","sentiment_score":0.14309594221413136},{"text":"If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD 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let's see.","start":406.37,"end":407.09,"sentiment":"neutral","sentiment_score":-0.012130468462904295}],"sentiment":"neutral","sentiment_score":-0.08012575434986502,"channel":0,"num_words":16,"start":341.06,"end":407.09},{"sentences":[{"text":"Let's see here.","start":407.09,"end":415.5575,"sentiment":"neutral","sentiment_score":0.0035907564063866935},{"text":"While I am still waiting for your email to let's I'm sorry, Riley.","start":425.23,"end":440.97498,"sentiment":"neutral","sentiment_score":-0.09468687554964653},{"text":"I haven't received still the email.","start":441.03497,"end":442.79498,"sentiment":"neutral","sentiment_score":-0.26053286095460254},{"text":"It could be the there could be a problem on my end.","start":442.79498,"end":446.495,"sentiment":"neutral","sentiment_score":-0.32214859624703723},{"text":"If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that","start":447.595,"end":461.13,"sentiment":"neutral","sentiment_score":-0.0782389558984765}],"sentiment":"neutral","sentiment_score":-0.1425778741738008,"channel":0,"num_words":62,"start":407.09,"end":461.13},{"sentences":[{"text":"Alright.","start":467.78,"end":468.1,"sentiment":"neutral","sentiment_score":0.03136392682790756},{"text":"Let me turn my data back on before I sent sent you the email.","start":468.1,"end":471.22,"sentiment":"neutral","sentiment_score":0.02702786706920181},{"text":"I turned it back on now.","start":471.22,"end":472.18,"sentiment":"neutral","sentiment_score":0.09414146343866985},{"text":"You should have it now.","start":472.18,"end":473.205,"sentiment":"neutral","sentiment_score":0.13339871168136597}],"sentiment":"neutral","sentiment_score":0.063138323262907,"channel":1,"num_words":26,"start":467.78,"end":473.205},{"sentences":[{"text":"Okay.","start":474.14502,"end":474.625,"sentiment":"neutral","sentiment_score":0.04058161377906799},{"text":"Let me 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Riley?","start":590.53,"end":591.51,"sentiment":"neutral","sentiment_score":0.022748819552361965}],"sentiment":"neutral","sentiment_score":0.022748819552361965,"channel":0,"num_words":2,"start":590.53,"end":591.51},{"sentences":[{"text":"Yeah.","start":593.07495,"end":593.235,"sentiment":"neutral","sentiment_score":0.03560793399810791},{"text":"I'm here.","start":593.235,"end":593.89496,"sentiment":"neutral","sentiment_score":0.03141345176845789}],"sentiment":"neutral","sentiment_score":0.03281161251167456,"channel":1,"num_words":3,"start":593.07495,"end":593.89496},{"sentences":[{"text":"Yeah.","start":594.85004,"end":595.09,"sentiment":"neutral","sentiment_score":-0.008141353726387024},{"text":"I'm sorry.","start":595.09,"end":595.65,"sentiment":"neutral","sentiment_score":-0.08742024376988411},{"text":"I still haven't received the email 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resend it because when I first since I didn't","start":598.5,"end":600.58,"sentiment":"neutral","sentiment_score":-0.120733692497015}],"sentiment":"neutral","sentiment_score":-0.120733692497015,"channel":1,"num_words":10,"start":598.5,"end":600.58},{"sentences":[{"text":"show","start":600.365,"end":600.865,"sentiment":"neutral","sentiment_score":-0.09535645693540572}],"sentiment":"neutral","sentiment_score":-0.09535645693540572,"channel":0,"num_words":1,"start":600.365,"end":600.865},{"sentences":[{"text":"have my data turned on, so I'll resend it 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way.","start":605.605,"end":613.79004,"sentiment":"neutral","sentiment_score":0.130875863134861},{"text":"When","start":616.17004,"end":616.41003,"sentiment":"neutral","sentiment_score":0.04993342235684395}],"sentiment":"neutral","sentiment_score":0.11024905014783144,"channel":0,"num_words":20,"start":602.805,"end":616.41003},{"sentences":[{"text":"Got","start":616.245,"end":616.565,"sentiment":"neutral","sentiment_score":0.034224867820739746}],"sentiment":"neutral","sentiment_score":0.034224867820739746,"channel":1,"num_words":1,"start":616.245,"end":616.565},{"sentences":[{"text":"you go","start":616.41003,"end":616.73004,"sentiment":"neutral","sentiment_score":0.06975375488400459}],"sentiment":"neutral","sentiment_score":0.06975375488400459,"channel":0,"num_words":2,"start":616.41003,"end":616.73004},{"sentences":[{"text":"it, Marcus.","start":616.565,"end":617.14496,"sentiment":"neutral","sentiment_score":0.08152541518211365}],"sentiment":"neutral","sentiment_score":0.08152541518211365,"channel":1,"num_words":2,"start":616.565,"end":617.14496},{"sentences":[{"text":"to our website, airtoll.net.au, there will be a pop up chat.","start":616.73004,"end":622.41003,"sentiment":"neutral","sentiment_score":0.05880915339697491},{"text":"But what where you can also send photos?","start":622.41003,"end":624.735,"sentiment":"neutral","sentiment_score":0.03150054020807147}],"sentiment":"neutral","sentiment_score":0.047310789949015566,"channel":0,"num_words":19,"start":616.73004,"end":624.735},{"sentences":[{"text":"What's the code again?","start":661.34,"end":662.30005,"sentiment":"neutral","sentiment_score":-0.0009443594608455896},{"text":"Sorry.","start":662.30005,"end":662.80005,"sentiment":"neutral","sentiment_score":-0.07501783967018127}],"sentiment":"neutral","sentiment_score":-0.015759055502712727,"channel":1,"num_words":5,"start":661.34,"end":662.80005},{"sentences":[{"text":"It's airtel.net.au.","start":663.74,"end":667.04,"sentiment":"neutral","sentiment_score":-0.03434433229267597}],"sentiment":"neutral","sentiment_score":-0.03434433229267597,"channel":0,"num_words":2,"start":663.74,"end":667.04},{"sentences":[{"text":"Okay.","start":667.58,"end":667.98004,"sentiment":"neutral","sentiment_score":0.01121205184608698},{"text":"Yeah.","start":667.98004,"end":668.22003,"sentiment":"neutral","sentiment_score":0.007829840295016766},{"text":"Sorry.","start":668.22003,"end":668.72003,"sentiment":"neutral","sentiment_score":-0.0288431067019701}],"sentiment":"neutral","sentiment_score":-0.0032670715202887854,"channel":1,"num_words":3,"start":667.58,"end":668.72003},{"sentences":[{"text":"A check button on the lower right corner will or should appear anywhere in the","start":671.98,"end":676.485,"sentiment":"neutral","sentiment_score":0.008780563374360402}],"sentiment":"neutral","sentiment_score":0.008780563374360402,"channel":0,"num_words":15,"start":671.98,"end":676.485},{"sentences":[{"text":"I did resend the email as well.","start":680.695,"end":682.795,"sentiment":"neutral","sentiment_score":-0.014932693115302495}],"sentiment":"neutral","sentiment_score":-0.014932693115302495,"channel":1,"num_words":7,"start":680.695,"end":682.795},{"sentences":[{"text":"screen.","start":682.485,"end":682.985,"sentiment":"neutral","sentiment_score":-0.007866116240620613},{"text":"Mhmm.","start":683.925,"end":684.425,"sentiment":"neutral","sentiment_score":0.0057437424547970295}],"sentiment":"neutral","sentiment_score":-0.0010611868929117918,"channel":0,"num_words":2,"start":682.485,"end":684.425},{"sentences":[{"text":"So, yeah, you want me to put that in that little yellow circle?","start":685.255,"end":698.68005,"sentiment":"neutral","sentiment_score":0.005368402729240747},{"text":"Did you get the email yet?","start":733.125,"end":734.505,"sentiment":"neutral","sentiment_score":-0.024437124220033486}],"sentiment":"neutral","sentiment_score":-0.004043868938951116,"channel":1,"num_words":19,"start":685.255,"end":734.505},{"sentences":[{"text":"Haven't received it yet.","start":735.625,"end":736.665,"sentiment":"neutral","sentiment_score":-0.12275701761245728},{"text":"But have you tried setting it on our website as well?","start":736.665,"end":739.40497,"sentiment":"neutral","sentiment_score":-0.028575207022103397}],"sentiment":"neutral","sentiment_score":-0.05369035651286443,"channel":0,"num_words":15,"start":735.625,"end":739.40497},{"sentences":[{"text":"Yeah.","start":739.70996,"end":740.02997,"sentiment":"neutral","sentiment_score":-0.015233363956212996},{"text":"I'm trying to get to it again.","start":740.02997,"end":741.23,"sentiment":"neutral","sentiment_score":-0.04440824421388762},{"text":"Where do you want me to go, the three lines?","start":741.23,"end":742.93,"sentiment":"neutral","sentiment_score":-0.03238621111959219}],"sentiment":"neutral","sentiment_score":-0.03610851025829712,"channel":1,"num_words":18,"start":739.70996,"end":742.93},{"sentences":[{"text":"Sorry?","start":744.425,"end":744.925,"sentiment":"neutral","sentiment_score":-0.04886364936828613}],"sentiment":"neutral","sentiment_score":-0.04886364936828613,"channel":0,"num_words":1,"start":744.425,"end":744.925},{"sentences":[{"text":"I'm on the website.","start":745.31,"end":746.27,"sentiment":"neutral","sentiment_score":-0.05040578916668892},{"text":"Where best should I go again?","start":746.27,"end":747.81,"sentiment":"neutral","sentiment_score":-0.028944313370933134}],"sentiment":"neutral","sentiment_score":-0.03752890368923545,"channel":1,"num_words":10,"start":745.31,"end":747.81},{"sentences":[{"text":"On the chatbot, you just have to click on the chatbot.","start":749.03,"end":751.85004,"sentiment":"neutral","sentiment_score":0.018825157630172642},{"text":"There you have an option to send photo as well","start":752.79004,"end":756.09,"sentiment":"neutral","sentiment_score":0.030142185278236866}],"sentiment":"neutral","sentiment_score":0.02421421841496513,"channel":0,"num_words":21,"start":749.03,"end":756.09},{"sentences":[{"text":"Mhmm.","start":756.425,"end":756.925,"sentiment":"neutral","sentiment_score":0.004759227391332388}],"sentiment":"neutral","sentiment_score":0.004759227391332388,"channel":1,"num_words":1,"start":756.425,"end":756.925},{"sentences":[{"text":"or document.","start":756.87,"end":757.69,"sentiment":"neutral","sentiment_score":0.0018269992433488367}],"sentiment":"neutral","sentiment_score":0.0018269992433488367,"channel":0,"num_words":2,"start":756.87,"end":757.69},{"sentences":[{"text":"I sent the photos through the chat.","start":773.76996,"end":775.70996,"sentiment":"neutral","sentiment_score":0.016149688911225115}],"sentiment":"neutral","sentiment_score":0.016149688911225115,"channel":1,"num_words":7,"start":773.76996,"end":775.70996},{"sentences":[{"text":"Did you find it?","start":785.97,"end":787.43,"sentiment":"neutral","sentiment_score":0.002901435596868396}],"sentiment":"neutral","sentiment_score":0.002901435596868396,"channel":0,"num_words":4,"start":785.97,"end":787.43},{"sentences":[{"text":"Yeah.","start":787.895,"end":788.215,"sentiment":"neutral","sentiment_score":0.0027777571231126785},{"text":"I'm they're they're sending 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on.","start":804.045,"end":804.6,"sentiment":"neutral","sentiment_score":0.04407680593430996}],"sentiment":"neutral","sentiment_score":0.09759980116201483,"channel":0,"num_words":23,"start":790.76996,"end":804.6},{"sentences":[{"text":"And let me go back to your credentials.","start":809.24,"end":811.25995,"sentiment":"neutral","sentiment_score":0.047761691734194756},{"text":"1152 Alright.","start":819.24,"end":858.865,"sentiment":"neutral","sentiment_score":0.15439732372760773},{"text":"Thank you so much for this, Riley.","start":858.865,"end":860.625,"sentiment":"positive","sentiment_score":0.6633326496396746},{"text":"I already have here your photos sent.","start":860.625,"end":862.885,"sentiment":"positive","sentiment_score":0.5019602860723223},{"text":"But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you.","start":863.13995,"end":873.3,"sentiment":"positive","sentiment_score":0.3919071623912224}],"sentiment":"positive","sentiment_score":0.3807504990696907,"channel":0,"num_words":50,"start":809.24,"end":873.3},{"sentences":[{"text":"No worries.","start":873.3,"end":873.69995,"sentiment":"positive","sentiment_score":0.37606847286224365},{"text":"We'll be working on this together, and we'll always give you update with the ticket.","start":873.69995,"end":877.62,"sentiment":"positive","sentiment_score":0.462291689713796},{"text":"Okay?","start":877.62,"end":878.12,"sentiment":"neutral","sentiment_score":0.19916388392448425}],"sentiment":"positive","sentiment_score":0.4380931208531062,"channel":0,"num_words":18,"start":873.3,"end":878.12},{"sentences":[{"text":"Beautiful.","start":878.62,"end":879.01996,"sentiment":"positive","sentiment_score":0.8388044238090515},{"text":"Thank 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too.","start":884.3,"end":884.86,"sentiment":"positive","sentiment_score":0.33845949172973633},{"text":"Bye.","start":884.86,"end":885.36,"sentiment":"neutral","sentiment_score":0.18024587631225583}],"sentiment":"neutral","sentiment_score":0.2857216199239095,"channel":1,"num_words":3,"start":884.3,"end":885.36},{"sentences":[{"text":"Bye bye.","start":885.94696,"end":886.68695,"sentiment":"neutral","sentiment_score":-0.0042078569531440735}],"sentiment":"neutral","sentiment_score":-0.0042078569531440735,"channel":0,"num_words":2,"start":885.94696,"end":886.68695}]},"summary":{"result":"success","short":"Mary from Airtel calls Riley regarding his Internet status and asks for a screenshot of his login credentials. She also asks for a photo of his physical cable connections and requests him to access the network portal. Mary sends the email and explains that she will follow up with the ticket and provide an update."},"intents":{"segments":[{"text":"Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected. So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley.","start_word":42,"end_word":84,"intents":[{"intent":"Update information","confidence_score":0.001607771}]},{"text":"If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD box. Yes.","start_word":247,"end_word":270,"intents":[{"intent":"Request picture","confidence_score":0.8599375}]},{"text":"I'm not sending the email now. Mhmm.","start_word":278,"end_word":284,"intents":[{"intent":"Check email","confidence_score":0.43562764}]},{"text":"Restarting my Outlook instead.","start_word":335,"end_word":338,"intents":[{"intent":"Restart outlook","confidence_score":0.28204188}]},{"text":"If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that Alright.","start_word":376,"end_word":404,"intents":[{"intent":"Access website","confidence_score":0.047839493}]},{"text":"If you wouldn't mind also accessing our website so that I could also check on that way.","start_word":493,"end_word":509,"intents":[{"intent":"Check website","confidence_score":0.058857482}]},{"text":"What's the code again?","start_word":534,"end_word":537,"intents":[{"intent":"Send photos","confidence_score":0.4531762}]},{"text":"Did you get the email yet?","start_word":581,"end_word":586,"intents":[{"intent":"Obtain email","confidence_score":0.00087295333}]},{"text":"Thank you so much for this, Riley. I already have here your photos sent. But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you. No worries.","start_word":705,"end_word":746,"intents":[{"intent":"Attach photo","confidence_score":0.05584459}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. Hi. Good morning. My name is Mary from Airtel. I believe I'm speaking with Riley. Yeah. How you going?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.16619309782981873},{"text":"Hi, Riley. I'm doing great. Thank you so much. How are you today? I'm pretty good. Thank you.","start_word":23,"end_word":40,"sentiment":"positive","sentiment_score":0.6129931807518005},{"text":"Yes. Riley, I'm just following up regarding your Internet status, and I believe you're now still not connected. So I would just like to make sure that you are properly communicated and updated with our current or ongoing ticket that we have here, Riley. If I may ask if you are currently at home right now? Yeah. I did I've just gotten out of the shower is all. Sorry? Yeah. I'm Are you okay. And have you tried connecting again with your Internet? home. Yeah. I tried, but it's not working. Alright. So by this time, I would like to again follow-up with our network portal. Could you share me a screenshot where you entered the correct PPPoE credentials, please? I'm gonna attach it and follow-up with the network. Yeah. Okay. Give me one second. I've just gotten out of Sure. the shower. I've just got wet hands. No Give worries. me one second. No worries, Riley. Please take your time. I'm probably gonna have to go in and reenter it because I haven't got I didn't get a screenshot of that last time. Just make sure that the mobile data is turned off and you are connected with your Wi Fi. Yep. Thank you. If I may also request also, the a picture, showing your physical cable connections properly connected to your router from the NTD box. Yes. Who is it?","start_word":41,"end_word":272,"sentiment":"neutral","sentiment_score":-0.05317699771117547},{"text":"Thank you so much.","start_word":273,"end_word":276,"sentiment":"positive","sentiment_score":0.48412156105041504},{"text":"No. I'm not sending the email now.","start_word":277,"end_word":283,"sentiment":"negative","sentiment_score":-0.41555795073509216},{"text":"Mhmm. There you go. I just sent that email. Just give me a second. Sure. Let me just check here. Haven't received it yet. One moment, please. Just wanna make sure that I will got the email before we disconnect.","start_word":284,"end_word":323,"sentiment":"neutral","sentiment_score":-0.09153802692890169},{"text":"That's ridiculous.","start_word":324,"end_word":325,"sentiment":"negative","sentiment_score":-0.5686034560203552},{"text":"Thank you. Well, what's happening? Haven't received it yet. Restarting my Outlook instead. Well, let's see. Let's see here. While I am still waiting for your email to let's I'm sorry, Riley. I haven't received still the email. It could be the there could be a problem on my end. If I meant if you could access our website right now, the airtel.net.eu so that we have another method where you can send the pop photos so that Alright. Let me turn my data back on before I sent sent you the email. I turned it back on now. You should have it now. Okay. Let me just try this. Yeah. And you don't have to even save normally after most of that stuff. Hello, Riley? Yeah. I'm here. Yeah. I'm sorry. I still haven't received the email yet. Hold Does on. it I'll resend it because when I first since I didn't show have my data turned on, so I'll resend it now. Mhmm. Alright. If you wouldn't mind also accessing our website so that I could also check on that way. When Got you go it, Marcus. to our website, airtoll.net.au, there will be a pop up chat. But what where you can also send photos? What's the code again? Sorry. It's airtel.net.au. Okay. Yeah. Sorry. A check button on the lower right corner will or should appear anywhere in the I did resend the email as well. screen. Mhmm. So, yeah, you want me to put that in that little yellow circle? Did you get the email yet? Haven't received it yet. But have you tried setting it on our website as well? Yeah. I'm trying to get to it again. Where do you want me to go, the three lines? Sorry? I'm on the website. Where best should I go again? On the chatbot, you just have to click on the chatbot. There you have an option to send photo as well Mhmm. or document. I sent the photos through the chat. Did you find it? Yeah. I'm they're they're sending now. Alright. I have already received it here. Just give me one moment. I have here let me just check your photo. Hold on. And let me go back to your credentials. 1152 Alright.","start_word":326,"end_word":704,"sentiment":"neutral","sentiment_score":-0.023619089088842547},{"text":"Thank you so much for this, Riley. I already have here your photos sent. But I'll go ahead and attach this to our ticket that was filed to our network, and we'll make sure to get this sorted for you. No worries. We'll be working on this together, and we'll always give you update with the ticket.","start_word":705,"end_word":761,"sentiment":"positive","sentiment_score":0.45614832639694214},{"text":"Okay?","start_word":762,"end_word":762,"sentiment":"neutral","sentiment_score":0.19916388392448425},{"text":"Beautiful. Thank you. Thank you so much, Riley. And you have a great day. Goodbye for now. You too.","start_word":763,"end_word":781,"sentiment":"positive","sentiment_score":0.6972154974937439},{"text":"Bye. Bye bye.","start_word":782,"end_word":784,"sentiment":"neutral","sentiment_score":0.1413140892982483}],"average":{"sentiment":"neutral","sentiment_score":0.033413241368643244}}}}