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How are you going? Oh, hello, Sam. No. I'm here.\n\nIt's Stacy. Hi, Tony. Larissa here. How are you going? That's good.\n\nLet me have a look at it all and see what is on the happening. Like, that'd be great. Okay. Where did that go? That went there.\n\nLet's see. There it goes. And just Seems there was just a little bit of a paperwork hold up. I didn't see the flag. I need a current photo of your ID, my love, to be able to process it.\n\nI've tried to do it all, and I did not see that there's a pending flag that's holding up the money being released. I see. Oh, yep. No. I can see that.\n\nYep. Cool. Nope. Yep. Caden's got that.\n\nNo. He does. Yeah. I see that. He's informed me to that, and then well then, I'm not too sure then, my love.\n\nI'm just I'll have to do a little bit of digging and find out what's what's the hold up between that and that. No. That's okay. Alright. Let me dig, and I'll give you a callback.\n\nThat's okay, my darling. I'll speak to you in a row. 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How are you going?\n\nChannel 1: It's it's me.\n\nChannel 0: Oh, hello, Sam.\n\nChannel 1: Hello. I just wanted to attend in case you weren't there in time and stuff like that.\n\nChannel 0: No. I'm here.\n\nChannel 1: Okay. Perfect. I'll transfer you through to Tony now.\n\nChannel 0: It's Stacy.\n\nChannel 1: Okay. 321, you have Tony.\n\nChannel 0: Hi, Tony. Larissa here. How are you going?\n\nChannel 1: Very good. Thank you.\n\nChannel 0: That's good.\n\nChannel 1: I was just just wondering how long would the mail would take to come through normally.\n\nChannel 0: Let me have a look at it all and see what is on the happening.\n\nChannel 1: Alright. That'd be\n\nChannel 0: Like, that'd be great.\n\nChannel 1: good.\n\nChannel 0: Okay. Where did that go? That went there. Let's see. There it goes.\n\nAnd just Seems there was just a little bit of a paperwork hold up. I didn't see the flag. I need a current photo of your ID, my love, to be able to process it. I've tried to do it all, and I did not see that there's a pending flag that's holding up the money being released.\n\nChannel 1: Right. So I thought I sent through my my license\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: see.\n\nChannel 1: date.\n\nChannel 0: Oh, yep. No. I can see that. Yep. Cool.\n\nNope. Yep. Caden's got that. No.\n\nChannel 1: Cool.\n\nChannel 0: He does. Yeah. I see that. He's informed me to that, and then well then, I'm not too sure then, my love. I'm just I'll have to do a little bit of digging and find out what's what's the hold up between that and that.\n\nChannel 1: That'd be good. Because I'll really need a fine. This temporary fine dropped me insane.\n\nChannel 0: No. That's okay. Alright. Let me dig, and I'll give you a callback.\n\nChannel 1: Alright. Thank you very much.\n\nChannel 0: That's okay, my darling. I'll\n\nChannel 1: Will\n\nChannel 0: speak\n\nChannel 1: that\n\nChannel 0: to\n\nChannel 1: be\n\nChannel 0: you in\n\nChannel 1: today\n\nChannel 0: a row.\n\nChannel 1: or tomorrow?\n\nChannel 0: I will\n\nChannel 1: Today.\n\nChannel 0: call you today. I will call you today.\n\nChannel 1: Alright. No worries. Thanks a lot, Luisa.\n\nChannel 0: That's okay, darling. I'll talk to you\n\nChannel 1: Alright.\n\nChannel 0: soon.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Anthony.","start":4.0,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.11436282098293304},{"text":"How are you going?","start":4.7999997,"end":5.7,"sentiment":"neutral","sentiment_score":0.16983231902122498}],"sentiment":"neutral","sentiment_score":0.15134248634179434,"channel":0,"num_words":6,"start":4.0,"end":5.7},{"sentences":[{"text":"It's it's me.","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":0.06340188657244046}],"sentiment":"neutral","sentiment_score":0.06340188657244046,"channel":1,"num_words":3,"start":6.0,"end":6.98},{"sentences":[{"text":"Oh, hello, 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bye.","start":163.155,"end":163.895,"sentiment":"neutral","sentiment_score":0.10046650469303131}],"sentiment":"neutral","sentiment_score":0.10046650469303131,"channel":1,"num_words":2,"start":163.155,"end":163.895},{"sentences":[{"text":"Bye.","start":164.075,"end":164.575,"sentiment":"neutral","sentiment_score":-0.0905539095401764}],"sentiment":"neutral","sentiment_score":-0.0905539095401764,"channel":0,"num_words":1,"start":164.075,"end":164.575}]},"summary":{"result":"success","short":"The customer, Stacy, is calling to inquire about the mail delivery time and whether a pending flag is holding up money released. She is informed that she needs a current photo of her ID to process the payment and a fine fine temporary fine has been issued. She will call back later to discuss the situation and get a fine fine."},"intents":{"segments":[{"text":"I'll transfer you through to Tony now. It's Stacy.","start_word":34,"end_word":42,"intents":[{"intent":"Transfer call to tony","confidence_score":0.01732076}]},{"text":"I was just just wondering how long would the mail would take to come through normally. Let me have a look at it all and see what is on the happening. Alright.","start_word":62,"end_word":93,"intents":[{"intent":"Check mail status","confidence_score":0.04151274},{"intent":"Process mail","confidence_score":0.12035702}]},{"text":"Let me dig, and I'll give you a callback. Alright.","start_word":266,"end_word":275,"intents":[{"intent":"Request call back","confidence_score":0.0068283067}]},{"text":"Thank you very much. That's okay, my darling. I'll Will speak that to be you in today a row. or tomorrow? I will Today. call you today. I will call you today. Alright. No worries. Thanks a lot, Luisa. That's okay, darling. I'll talk to you Alright. soon.","start_word":276,"end_word":323,"intents":[{"intent":"Confirm understanding","confidence_score":0.009426216}]}]},"sentiments":{"segments":[{"text":"Hi, Anthony. How are you going? It's it's me. Oh, hello, Sam. Hello. I just wanted to attend in case you weren't there in time and stuff like that. No. I'm here. Okay.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.04279603809118271},{"text":"Perfect.","start_word":33,"end_word":33,"sentiment":"positive","sentiment_score":0.4410336911678314},{"text":"I'll transfer you through to Tony now. It's Stacy. Okay. 321, you have Tony. Hi, Tony. Larissa here. How are you going?","start_word":34,"end_word":55,"sentiment":"neutral","sentiment_score":0.12151949107646942},{"text":"Very good. Thank you. That's good.","start_word":56,"end_word":61,"sentiment":"positive","sentiment_score":0.6008644104003906},{"text":"I was just just wondering how long would the mail would take to come through normally. Let me have a look at it all and see what is on the happening. Alright.","start_word":62,"end_word":93,"sentiment":"neutral","sentiment_score":0.04249271377921104},{"text":"That'd be Like, that'd be great.","start_word":94,"end_word":99,"sentiment":"positive","sentiment_score":0.35551851987838745},{"text":"good. Okay. Where did that go? That went there. Let's see. There it goes. And just Seems there was just a little bit of a paperwork hold up. I didn't see the flag. I need a current photo of your ID, my love, to be able to process it. I've tried to do it all, and I did not see that there's a pending flag that's holding up the money being released. Right. So I thought I sent through my my license I to see. date. Oh, yep. No. I can see that. Yep. Cool. Nope. Yep. Caden's got that. No. Cool. He does. Yeah. I see that. He's informed me to that, and then well then, I'm not too sure then, my love. I'm just I'll have to do a little bit of digging and find out what's what's the hold up between that and that. That'd be good.","start_word":100,"end_word":249,"sentiment":"neutral","sentiment_score":-0.08855104386806488},{"text":"Because I'll really need a fine. This temporary fine dropped me insane.","start_word":250,"end_word":261,"sentiment":"negative","sentiment_score":-0.4290774166584015},{"text":"No. That's okay. Alright. Let me dig, and I'll give you a callback. Alright.","start_word":262,"end_word":275,"sentiment":"neutral","sentiment_score":-0.010610142722725868},{"text":"Thank you very much. That's okay, my darling.","start_word":276,"end_word":283,"sentiment":"positive","sentiment_score":0.4446282684803009},{"text":"I'll Will speak that to be you in today a row. or tomorrow? I will Today. call you today. I will call you today. Alright. No worries.","start_word":284,"end_word":310,"sentiment":"neutral","sentiment_score":0.09283716231584548},{"text":"Thanks a lot, Luisa. That's okay, darling.","start_word":311,"end_word":317,"sentiment":"positive","sentiment_score":0.4435927569866181},{"text":"I'll talk to you Alright. soon. Bye bye. Bye.","start_word":318,"end_word":326,"sentiment":"neutral","sentiment_score":0.14246400197347006}],"average":{"sentiment":"neutral","sentiment_score":0.0248473435929678}}}}