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Ross Tech How Home. The agent tries to get in touch with Wilson, but Wilson is busy and cannot talk. The agent agrees to call Wilson back later and the call ends."},"intents":{"segments":[{"text":"Hi, Wilson. It's Hey, from Ross. Tech How Home. are How you? are you? Absolutely fine.","start_word":12,"end_word":27,"intents":[{"intent":"Confirm identity","confidence_score":0.21402228}]},{"text":"I'm in a urgent conversation with my installer. Give me a couple of first time. I'll call you back. Is it okay? Mhmm.","start_word":34,"end_word":56,"intents":[{"intent":"Discuss urgent conversation","confidence_score":0.034638047}]},{"text":"I'll call you back. Is it okay? Mhmm. Okay.","start_word":49,"end_word":57,"intents":[{"intent":"Confirm call back","confidence_score":0.011336406}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. This is Wilson here. Hello? Hi. Is Wilson here? Hello? Hi, Wilson. It's Hey, from Ross. Tech How Home. are How you? are you?","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.054964154958724976},{"text":"Absolutely fine. Absolutely fine.","start_word":26,"end_word":29,"sentiment":"positive","sentiment_score":0.4853030145168304},{"text":"Is is it okay? I'm in a urgent conversation with my installer. Give me a couple of first time. I'll call you back. Is it okay? Mhmm. Okay. Sure. No problem. Yes.","start_word":30,"end_word":61,"sentiment":"neutral","sentiment_score":0.03482671454548836},{"text":"Yeah. Thanks, buddy.","start_word":62,"end_word":64,"sentiment":"positive","sentiment_score":0.5586196780204773},{"text":"Yeah. Bye bye.","start_word":65,"end_word":67,"sentiment":"neutral","sentiment_score":0.2497276216745377}],"average":{"sentiment":"neutral","sentiment_score":0.10689541331508703}}}}