{"metadata":{"transaction_key":"deprecated","request_id":"01a01769-75f2-7813-8b80-984e31ed4914","sha256":"739d07125f4afbd31527e0e4f41f75761e14dca2832500b9f5650e45f7a6bd97","created":"2026-08-19T00:26:23.721Z","duration":24.263937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.97436523,"words":[{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.97436523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07641492784023285}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.07641492784023285}],"sentiment":"neutral","sentiment_score":0.07641492784023285,"num_words":1,"start":2.6399999,"end":3.1399999}]}}]},{"alternatives":[{"transcript":"Hi. It's Shane Duffy. Sorry. I can't take your call at the moment. Just leave a message after the tone. I'll get back to you as soon as possible. Thanks.","confidence":0.9970703,"words":[{"word":"hi","start":2.0,"end":2.24,"confidence":0.9343262,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06575559079647064},{"word":"it's","start":2.24,"end":2.48,"confidence":0.9848633,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07217510044574738},{"word":"shane","start":2.48,"end":2.72,"confidence":0.9892578,"punctuated_word":"Shane","sentiment":"neutral","sentiment_score":0.06810357421636581},{"word":"duffy","start":2.72,"end":3.1999998,"confidence":0.9946289,"punctuated_word":"Duffy.","sentiment":"neutral","sentiment_score":-0.06935761868953705},{"word":"sorry","start":3.1999998,"end":3.52,"confidence":0.7963867,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.3832111954689026},{"word":"i","start":3.52,"end":3.6,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4830295741558075},{"word":"can't","start":3.6,"end":3.84,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5060028433799744},{"word":"take","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6304569840431213},{"word":"your","start":4.0,"end":4.16,"confidence":0.9873047,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.620474636554718},{"word":"call","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.618738055229187},{"word":"at","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4659584164619446},{"word":"the","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4831637740135193},{"word":"moment","start":4.72,"end":5.2,"confidence":0.99316406,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4422476887702942},{"word":"just","start":5.2,"end":5.44,"confidence":0.38330078,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.224359929561615},{"word":"leave","start":5.44,"end":5.6,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.19922010600566864},{"word":"a","start":5.6,"end":5.68,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18054614961147308},{"word":"message","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1586889773607254},{"word":"after","start":6.0,"end":6.24,"confidence":0.9741211,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08557554334402084},{"word":"the","start":6.24,"end":6.3199997,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09305837750434875},{"word":"tone","start":6.3199997,"end":6.56,"confidence":0.8466797,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.137866273522377},{"word":"i'll","start":6.56,"end":6.64,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04391026124358177},{"word":"get","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0003868788480758667},{"word":"back","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.011685967445373535},{"word":"to","start":6.8799996,"end":7.12,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06323039531707764},{"word":"you","start":7.12,"end":7.2,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0671190470457077},{"word":"as","start":7.2,"end":7.2799997,"confidence":0.9770508,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05821757018566131},{"word":"soon","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.03142419457435608},{"word":"as","start":7.52,"end":7.6,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.05988512933254242},{"word":"possible","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.02786856889724731},{"word":"thanks","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4030110836029053}],"paragraphs":{"transcript":"\nHi. It's Shane Duffy. Sorry. I can't take your call at the moment. Just leave a message after the tone.\n\nI'll get back to you as soon as possible. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.06575559079647064},{"text":"It's Shane Duffy.","start":2.24,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.023640351990858715},{"text":"Sorry.","start":3.1999998,"end":3.52,"sentiment":"negative","sentiment_score":-0.3832111954689026},{"text":"I can't take your call at the moment.","start":3.52,"end":5.2,"sentiment":"negative","sentiment_score":-0.5312589965760708},{"text":"Just leave a message after the tone.","start":5.2,"end":6.56,"sentiment":"neutral","sentiment_score":-0.15418790813003266}],"sentiment":"neutral","sentiment_score":-0.2787960939109325,"num_words":20,"start":2.0,"end":6.56},{"sentences":[{"text":"I'll get back to you as soon as possible.","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":0.011333365821176104},{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.4030110836029053}],"sentiment":"neutral","sentiment_score":0.05050113759934902,"num_words":10,"start":6.56,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Shane\n\nChannel 0: Hello?\n\nChannel 1: Duffy. Sorry. I can't take your call at the moment. Just leave a message after the tone. I'll get back to you as soon as possible.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.06575559079647064},{"text":"It's Shane","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.0701393373310566}],"sentiment":"neutral","sentiment_score":0.06867808848619461,"channel":1,"num_words":3,"start":2.0,"end":2.72},{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.07641492784023285}],"sentiment":"neutral","sentiment_score":0.07641492784023285,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Duffy.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":-0.06935761868953705},{"text":"Sorry.","start":3.1999998,"end":3.52,"sentiment":"negative","sentiment_score":-0.3832111954689026},{"text":"I can't take your call at the moment.","start":3.52,"end":5.2,"sentiment":"negative","sentiment_score":-0.5312589965760708},{"text":"Just leave a message after the tone.","start":5.2,"end":6.56,"sentiment":"neutral","sentiment_score":-0.15418790813003266},{"text":"I'll get back to you as soon as possible.","start":6.56,"end":8.1,"sentiment":"neutral","sentiment_score":0.011333365821176104}],"sentiment":"neutral","sentiment_score":-0.2184598404341019,"channel":1,"num_words":26,"start":2.72,"end":8.1},{"sentences":[{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.4030110836029053}],"sentiment":"positive","sentiment_score":0.4030110836029053,"channel":1,"num_words":1,"start":8.16,"end":8.66}]},"summary":{"result":"success","short":"Hi. It's Shane Hello? Duffy. Sorry. I can't take your call at the moment. Just leave a message after the tone. I'll get back to you as soon as possible. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":30,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.52490604}]}]},"sentiments":{"segments":[{"text":"Hi. It's Shane Hello? Duffy.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.03575005382299423},{"text":"Sorry. I can't take your call at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.49774986505508423},{"text":"Just leave a message after the tone. I'll get back to you as soon as possible.","start_word":14,"end_word":29,"sentiment":"neutral","sentiment_score":-0.058846451342105865},{"text":"Thanks.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.6057162880897522}],"average":{"sentiment":"neutral","sentiment_score":-0.12637687722841898}}}}