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to Adinko. Please select one of the following options so we can direct your call. For accounts, press 1. For payroll, press 2. For mobilization, press 3.\n\nFor tenders, press 4. For purchasing, press 5. For Newman workshop, press 6. For general information, press 7. For Perth workshop, press 8.\n\nFor health","paragraphs":[{"sentences":[{"text":"Welcome to Adinko.","start":0.24,"end":1.38,"sentiment":"positive","sentiment_score":0.5646344423294067},{"text":"Please select one of the following options so we can direct your call.","start":1.52,"end":4.66,"sentiment":"positive","sentiment_score":0.3344870817202788},{"text":"For accounts, press 1.","start":5.12,"end":6.48,"sentiment":"neutral","sentiment_score":0.03822199162095785},{"text":"For payroll, press 2.","start":6.48,"end":8.0,"sentiment":"neutral","sentiment_score":0.0452486714348197},{"text":"For mobilization, press 3.","start":8.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.06650540046393871}],"sentiment":"neutral","sentiment_score":0.23721927297966822,"num_words":28,"start":0.24,"end":9.92},{"sentences":[{"text":"For tenders, press 4.","start":9.92,"end":11.44,"sentiment":"neutral","sentiment_score":0.08732678554952145},{"text":"For purchasing, press 5.","start":11.44,"end":12.975,"sentiment":"neutral","sentiment_score":0.07406189199537039},{"text":"For Newman workshop, press 6.","start":13.055,"end":14.995001,"sentiment":"neutral","sentiment_score":0.05836834460496902},{"text":"For general information, press 7.","start":15.135,"end":17.155,"sentiment":"neutral","sentiment_score":0.06606483310461045},{"text":"For Perth workshop, press 8.","start":17.295,"end":19.235,"sentiment":"neutral","sentiment_score":0.06992963179945946}],"sentiment":"neutral","sentiment_score":0.07032038077064183,"num_words":23,"start":9.92,"end":19.235},{"sentences":[{"text":"For health","start":19.295,"end":19.955,"sentiment":"neutral","sentiment_score":0.05403014272451401}],"sentiment":"neutral","sentiment_score":0.05403014272451401,"num_words":2,"start":19.295,"end":19.955}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Adinko. Please select one of the following options so we can direct your call. For accounts, press 1. For payroll, press 2. For mobilization, press 3.\n\nFor tenders, press 4. For purchasing, press 5. For Newman workshop, press 6. For general information, press 7. For Perth workshop, press 8.\n\nFor health","paragraphs":[{"sentences":[{"text":"Welcome to Adinko.","start":0.24,"end":1.38,"sentiment":"positive","sentiment_score":0.5646344423294067},{"text":"Please select one of the following options so we can direct your call.","start":1.52,"end":4.66,"sentiment":"positive","sentiment_score":0.3344870817202788},{"text":"For accounts, press 1.","start":5.12,"end":6.48,"sentiment":"neutral","sentiment_score":0.03822199162095785},{"text":"For payroll, press 2.","start":6.48,"end":8.0,"sentiment":"neutral","sentiment_score":0.0452486714348197},{"text":"For mobilization, press 3.","start":8.0,"end":9.92,"sentiment":"neutral","sentiment_score":0.06650540046393871}],"sentiment":"neutral","sentiment_score":0.23721927297966822,"channel":1,"num_words":28,"start":0.24,"end":9.92},{"sentences":[{"text":"For tenders, press 4.","start":9.92,"end":11.44,"sentiment":"neutral","sentiment_score":0.08732678554952145},{"text":"For purchasing, press 5.","start":11.44,"end":12.975,"sentiment":"neutral","sentiment_score":0.07406189199537039},{"text":"For Newman workshop, press 6.","start":13.055,"end":14.995001,"sentiment":"neutral","sentiment_score":0.05836834460496902},{"text":"For general information, press 7.","start":15.135,"end":17.155,"sentiment":"neutral","sentiment_score":0.06606483310461045},{"text":"For Perth workshop, press 8.","start":17.295,"end":19.235,"sentiment":"neutral","sentiment_score":0.06992963179945946}],"sentiment":"neutral","sentiment_score":0.07032038077064183,"channel":1,"num_words":23,"start":9.92,"end":19.235},{"sentences":[{"text":"For health","start":19.295,"end":19.955,"sentiment":"neutral","sentiment_score":0.05403014272451401}],"sentiment":"neutral","sentiment_score":0.05403014272451401,"channel":1,"num_words":2,"start":19.295,"end":19.955}]},"summary":{"result":"success","short":"The customer is calling Adinko and is given options to direct their call by pressing a number. They can select from a list of options and will be directed to the relevant department."},"intents":{"segments":[{"text":"Please select one of the following options so we can direct your call.","start_word":3,"end_word":15,"intents":[{"intent":"Direct call","confidence_score":0.58912295},{"intent":"Press for accounts","confidence_score":0.0055294125},{"intent":"Press for payroll","confidence_score":0.19568667},{"intent":"Press for mobilization","confidence_score":0.9932042},{"intent":"Press for tenders","confidence_score":0.9865448},{"intent":"Press for purchasing","confidence_score":0.9698489},{"intent":"Press for newman workshop","confidence_score":0.8546994},{"intent":"Press for general information","confidence_score":0.6542977}]}]},"sentiments":{"segments":[{"text":"Welcome to Adinko.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.5663854479789734},{"text":"Please select one of the following options so we can direct your call. For accounts, press 1. 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