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for calling the Officeworks customer service center. To locate your local store, please press 1. If you are calling in relation to a delivery, please press 2. If you would like to return a product or follow-up on a return, please press 3. To place an order of inquiry about our price beat guarantee, please press 4.\n\nFor all other inquiries, please press 5. Please note your call will be recorded for quality and training purposes. If you'd prefer your call isn't recorded, press 1 now.","paragraphs":[{"sentences":[{"text":"Thanks for calling the Officeworks customer service center.","start":0.88,"end":3.86,"sentiment":"positive","sentiment_score":0.6713698655366898},{"text":"To locate your local store, please press 1.","start":4.08,"end":6.74,"sentiment":"neutral","sentiment_score":0.13509914930909872},{"text":"If you are calling in relation to a delivery, please press 2.","start":6.8799996,"end":10.179999,"sentiment":"neutral","sentiment_score":0.036653225775808096},{"text":"If you would like to return a product or follow-up on a return, please press 3.","start":10.559999,"end":14.685,"sentiment":"neutral","sentiment_score":0.04501615499611944},{"text":"To place an order of inquiry about our price beat guarantee, please press 4.","start":15.165,"end":19.425,"sentiment":"neutral","sentiment_score":0.0783056387943881}],"sentiment":"neutral","sentiment_score":0.1501401422609543,"num_words":58,"start":0.88,"end":19.425},{"sentences":[{"text":"For all other inquiries, please press 5.","start":19.885,"end":22.465,"sentiment":"neutral","sentiment_score":0.06169019054089274},{"text":"Please note your call will be recorded for quality and training purposes.","start":24.285,"end":27.744999,"sentiment":"neutral","sentiment_score":-0.2636534770329793},{"text":"If you'd prefer your call isn't recorded, press 1 now.","start":28.49,"end":31.47,"sentiment":"neutral","sentiment_score":-0.22310296595096588}],"sentiment":"neutral","sentiment_score":-0.17113931207307453,"num_words":29,"start":19.885,"end":31.47}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling the Officeworks customer service center. To locate your local store, please press 1. If you are calling in relation to a delivery, please press 2. If you would like to return a product or follow-up on a return, please press 3. To place an order of inquiry about our price beat guarantee, please press 4.\n\nFor all other inquiries, please press 5. Please note your call will be recorded for quality and training purposes. If you'd prefer your call isn't recorded, press 1 now.","paragraphs":[{"sentences":[{"text":"Thanks for calling the Officeworks customer service center.","start":0.88,"end":3.86,"sentiment":"positive","sentiment_score":0.6713698655366898},{"text":"To locate your local store, please press 1.","start":4.08,"end":6.74,"sentiment":"neutral","sentiment_score":0.13509914930909872},{"text":"If you are calling in relation to a delivery, please press 2.","start":6.8799996,"end":10.179999,"sentiment":"neutral","sentiment_score":0.036653225775808096},{"text":"If you would like to return a product or follow-up on a return, please press 3.","start":10.559999,"end":14.685,"sentiment":"neutral","sentiment_score":0.04501615499611944},{"text":"To place an order of inquiry about our price beat guarantee, please press 4.","start":15.165,"end":19.425,"sentiment":"neutral","sentiment_score":0.0783056387943881}],"sentiment":"neutral","sentiment_score":0.1501401422609543,"channel":1,"num_words":58,"start":0.88,"end":19.425},{"sentences":[{"text":"For all other inquiries, please press 5.","start":19.885,"end":22.465,"sentiment":"neutral","sentiment_score":0.06169019054089274},{"text":"Please note your call will be recorded for quality and training purposes.","start":24.285,"end":27.744999,"sentiment":"neutral","sentiment_score":-0.2636534770329793},{"text":"If you'd prefer your call isn't recorded, press 1 now.","start":28.49,"end":31.47,"sentiment":"neutral","sentiment_score":-0.22310296595096588}],"sentiment":"neutral","sentiment_score":-0.17113931207307453,"channel":1,"num_words":29,"start":19.885,"end":31.47}]},"summary":{"result":"success","short":"The Officeworks customer service center has five options for callers inquiring about their local store or product return. They can press 1 for all other inquiries, press 2 for delivery, press 3 for order inquiry, or press 5 for price beat guarantee. Call recordings for quality and training purposes are available."},"intents":{"segments":[{"text":"If you'd prefer your call isn't recorded, press 1 now.","start_word":77,"end_word":86,"intents":[{"intent":"Guide callers through menu","confidence_score":0.017984726}]}]},"sentiments":{"segments":[{"text":"Thanks for calling the Officeworks customer service center.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.6701446771621704},{"text":"To locate your local store, please press 1. If you are calling in relation to a delivery, please press 2. If you would like to return a product or follow-up on a return, please press 3. To place an order of inquiry about our price beat guarantee, please press 4. For all other inquiries, please press 5. Please note your call will be recorded for quality and training purposes. 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