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This is Larissa from Oakview Financial. We just had a phone call in from you, and I was just touching base.\n\nChannel 1: Oh, yeah. No. It's all good. I phoned and spoke to Jack. He was gonna put me through to Dana, and somehow I lost the line.\n\nSo I phoned back, but then miraculously got through to Dana.\n\nChannel 0: No. That's okay. I think you phoning back\n\nChannel 1: So\n\nChannel 0: in might have resulted\n\nChannel 1: yeah.\n\nChannel 0: in a double call happening. No\n\nChannel 1: Yeah.\n\nChannel 0: problems at\n\nChannel 1: Okay.\n\nChannel 0: all. You\n\nChannel 1: Thanks.\n\nChannel 0: have a good one. Thanks,\n\nChannel 1: Okay.\n\nChannel 0: Mario.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Bye.\n\nChannel 1: Cheers. 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yeah.","start":13.055,"end":13.535,"sentiment":"neutral","sentiment_score":0.24971508979797363},{"text":"No.","start":13.535,"end":13.695001,"sentiment":"neutral","sentiment_score":0.1431281864643097},{"text":"It's all good.","start":13.695001,"end":14.415,"sentiment":"positive","sentiment_score":0.3418169617652893},{"text":"I phoned and spoke to Jack.","start":14.415,"end":16.975,"sentiment":"neutral","sentiment_score":0.07503215223550797},{"text":"He was gonna put me through to Dana, and somehow I lost the line.","start":16.975,"end":20.975,"sentiment":"neutral","sentiment_score":-0.11571062609021153}],"sentiment":"neutral","sentiment_score":0.019163592288700435,"channel":1,"num_words":26,"start":13.055,"end":20.975},{"sentences":[{"text":"So I phoned back, but then miraculously got through to 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a good 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from Oakview Financial called the customer, who had previously called for Dana. Larissa apologized for the previous call and informed the customer that they lost the line. She apologizes again for the double call and the customer thanks her before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Larissa from Oakview Financial. We just had a phone call in from you, and I was just touching base. Oh, yeah. No.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.2163606882095337},{"text":"It's all good.","start_word":26,"end_word":28,"sentiment":"positive","sentiment_score":0.35134148597717285},{"text":"I phoned and spoke to Jack. He was gonna put me through to Dana, and somehow I lost the line. So I phoned back, but then miraculously got through to Dana. No. That's okay. I think you phoning back So in might have resulted yeah. in a double call happening. No Yeah. problems at Okay. all.","start_word":29,"end_word":84,"sentiment":"neutral","sentiment_score":-0.09760886430740356},{"text":"You Thanks. have a good one. Thanks, Okay.","start_word":85,"end_word":92,"sentiment":"positive","sentiment_score":0.5034456253051758},{"text":"Mario.","start_word":93,"end_word":93,"sentiment":"neutral","sentiment_score":0.27627843618392944},{"text":"Thanks.","start_word":94,"end_word":94,"sentiment":"positive","sentiment_score":0.4170027673244476},{"text":"Bye. Bye.","start_word":95,"end_word":96,"sentiment":"neutral","sentiment_score":0.2618568241596222},{"text":"Cheers.","start_word":97,"end_word":97,"sentiment":"positive","sentiment_score":0.41240018606185913},{"text":"Bye.","start_word":98,"end_word":98,"sentiment":"neutral","sentiment_score":0.19640927016735077}],"average":{"sentiment":"neutral","sentiment_score":0.08847059611401527}}}}