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Good afternoon. Thank you for calling your account. How may I help you today? What's the phone number?\n\nOh, okay. This is the Indian number. Right? Yeah. We don't support any other phone number, and this is Airtel AU, an Australian owned company solely operate in Australia.\n\nAnd what we do is to provide a Internet services and a mobile plan services in Australia. Okay. So are you pertaining with a travel SIM card that he purchased with Airtel Australia? Okay. Let me get the phone number again and check this out to our tech team if they support this, and then they will just call you back.\n\nWhat is the number again? Three three seven mhmm. What's the name of the owner of this number? Rose. Okay.\n\nGot it. So here's what I'm going to do. I'll endorse this number and concern to our tech team, and then they will call you back. In that way, you can update your data about this. Okay?\n\nYou said he's in this in Singapore right now? Singapore. Okay. We'll talk to you soon. Mhmm.\n\nMhmm. Yeah. Got it. I will advise our tech team, and then they will get in touch with you with any updates. Okay?\n\nAlright. Thank you. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"positive","sentiment_score":0.37662601470947266},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.559826523065567},{"text":"Thank you for calling your account.","start":1.68,"end":3.1399999,"sentiment":"positive","sentiment_score":0.7124837934970856},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.5341507196426392},{"text":"What's the phone number?","start":24.814999,"end":26.035,"sentiment":"neutral","sentiment_score":-0.027330041397362947}],"sentiment":"positive","sentiment_score":0.46667189337313175,"num_words":19,"start":0.56,"end":26.035},{"sentences":[{"text":"Oh, okay.","start":42.745,"end":43.485,"sentiment":"neutral","sentiment_score":-0.010068613570183516},{"text":"This is the Indian 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It's a bit of an odd one. I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem like he's got any, like, antenna. Like, it doesn't seem like it's actually activated. He activated it last night. Phone number is 372554688026. That's the only number that he's given me. So I guess I had a plus in front of the 37. Okay. So for some reason, someone's sold in this this SIM card and said, yeah. It's gonna it'll work fine for your travels, but it won't work over there. Yeah. That's right. Yep. And is say, on the plus, 3737 2 554688026. Noble Rolls. Rolls, r o w l e s. Okay. Yeah. It's in Singapore now. Yeah. Because my my mom's also there, and and she's bought one as well. And she's having the same issues, so we'll try and get one phone sorted. Yep. Okay. Alright. Thanks for your help. 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It's a bit of an odd one. I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem like he's got any, like, antenna. Like, it doesn't seem like it's actually activated. He activated it last night.\n\nPhone number is 372554688026. That's the only number that he's given me. So I guess I had a plus in front of the 37. Okay. So for some reason, someone's sold in this this SIM card and said, yeah.\n\nIt's gonna it'll work fine for your travels, but it won't work over there. Yeah. That's right. Yep. And is say, on the plus, 3737 2 554688026.\n\nNoble Rolls. Rolls, r o w l e s. Okay. Yeah. It's in Singapore now.\n\nYeah. Because my my mom's also there, and and she's bought one as well. And she's having the same issues, so we'll try and get one phone sorted. Yep. Okay.\n\nAlright. Thanks for your help. Bye bye.","paragraphs":[{"sentences":[{"text":"K.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":-0.021116087213158607},{"text":"It's a bit of an odd one.","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":-0.26260593107768465},{"text":"I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem like he's got any, like, antenna.","start":8.08,"end":21.345001,"sentiment":"neutral","sentiment_score":-0.22247483328516995},{"text":"Like, it doesn't seem like it's actually activated.","start":21.405,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.29298605024814606},{"text":"He activated it last night.","start":24.605,"end":26.305,"sentiment":"neutral","sentiment_score":-0.0240003552287817}],"sentiment":"neutral","sentiment_score":-0.21535802275246504,"num_words":49,"start":5.52,"end":26.305},{"sentences":[{"text":"Phone number is 372554688026.","start":26.845001,"end":41.949997,"sentiment":"neutral","sentiment_score":-0.015298619051463902},{"text":"That's the only number that he's given me.","start":47.225,"end":48.905,"sentiment":"neutral","sentiment_score":-0.06383407348766923},{"text":"So I guess I had a plus in front of the 37.","start":48.905,"end":52.045,"sentiment":"neutral","sentiment_score":-0.051618794444948435},{"text":"Okay.","start":69.21,"end":69.61,"sentiment":"neutral","sentiment_score":-0.05430783331394195},{"text":"So for some reason, someone's sold in this this SIM card and said, yeah.","start":69.61,"end":74.275,"sentiment":"neutral","sentiment_score":-0.1593137053506715}],"sentiment":"neutral","sentiment_score":-0.0891280078376906,"num_words":39,"start":26.845001,"end":74.275},{"sentences":[{"text":"It's gonna it'll work fine for your travels, but it won't work over there.","start":74.275,"end":78.135,"sentiment":"neutral","sentiment_score":-0.143173583251025},{"text":"Yeah.","start":87.155,"end":87.315,"sentiment":"neutral","sentiment_score":0.029568389058113095},{"text":"That's right.","start":87.315,"end":88.035,"sentiment":"neutral","sentiment_score":0.044495828449726105},{"text":"Yep.","start":88.035,"end":88.535,"sentiment":"neutral","sentiment_score":0.031000321730971336},{"text":"And is say, on the plus, 3737 2 554688026.","start":103.53,"end":120.1,"sentiment":"neutral","sentiment_score":0.005759433998415868}],"sentiment":"neutral","sentiment_score":-0.06677907006815076,"num_words":27,"start":74.275,"end":120.1},{"sentences":[{"text":"Noble Rolls.","start":125.6,"end":126.659996,"sentiment":"neutral","sentiment_score":0.00971546838991344},{"text":"Rolls, r o w l e s.","start":131.44,"end":134.385,"sentiment":"neutral","sentiment_score":0.006662013940513134},{"text":"Okay.","start":149.185,"end":149.685,"sentiment":"neutral","sentiment_score":0.014837246388196943},{"text":"Yeah.","start":151.97,"end":152.29001,"sentiment":"neutral","sentiment_score":0.008629574440419674},{"text":"It's in Singapore now.","start":152.29001,"end":153.17,"sentiment":"neutral","sentiment_score":0.00013403928460320458}],"sentiment":"neutral","sentiment_score":0.006004534155363217,"num_words":15,"start":125.6,"end":153.17},{"sentences":[{"text":"Yeah.","start":153.17,"end":153.67,"sentiment":"neutral","sentiment_score":0.012568585574626924},{"text":"Because my my mom's also there, and and she's bought one as well.","start":156.21,"end":159.91,"sentiment":"neutral","sentiment_score":-0.054309807144678555},{"text":"And she's having the same issues, so we'll try and get one phone sorted.","start":160.37,"end":164.23,"sentiment":"neutral","sentiment_score":-0.20292071785245622},{"text":"Yep.","start":172.185,"end":172.505,"sentiment":"neutral","sentiment_score":0.0737723559141159},{"text":"Okay.","start":172.505,"end":173.005,"sentiment":"neutral","sentiment_score":0.10984601080417632}],"sentiment":"neutral","sentiment_score":-0.11169101968407631,"num_words":30,"start":153.17,"end":173.005},{"sentences":[{"text":"Alright.","start":174.265,"end":174.765,"sentiment":"neutral","sentiment_score":0.3232858180999756},{"text":"Thanks for your help.","start":175.305,"end":176.365,"sentiment":"positive","sentiment_score":0.5970489233732224},{"text":"Bye bye.","start":176.505,"end":177.165,"sentiment":"neutral","sentiment_score":0.19402611255645752}],"sentiment":"positive","sentiment_score":0.4427905338151114,"num_words":7,"start":174.265,"end":177.165}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you for calling your account. How may I help you today?\n\nChannel 1: K. It's a bit of an odd one. I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem like he's got any, like, antenna. Like, it doesn't seem like it's actually activated. He activated\n\nChannel 0: What's the phone\n\nChannel 1: it last\n\nChannel 0: number?\n\nChannel 1: night. Phone number is 372554688026.\n\nChannel 0: Oh, okay. This is the Indian number. Right?\n\nChannel 1: That's the only number that he's given me. So I guess I had a plus in front of the 37.\n\nChannel 0: Yeah. We don't support any other phone number, and this is Airtel AU, an Australian owned company solely operate in Australia. And what we do is to provide a Internet services and a mobile plan services in Australia.\n\nChannel 1: Okay. So for some reason, someone's sold in this this SIM card and said, yeah. It's gonna it'll work fine for your travels, but it won't work\n\nChannel 0: Okay.\n\nChannel 1: over there.\n\nChannel 0: So are you pertaining with a travel SIM card that he purchased with Airtel Australia?\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Okay. Let me get the phone number again and check this out to our tech team if they support this, and then they will just call you back. What is the number again?\n\nChannel 1: And is say, on the plus, 3737\n\nChannel 0: Three three seven\n\nChannel 1: 2\n\nChannel 0: mhmm.\n\nChannel 1: 554688026.\n\nChannel 0: What's the name of the owner of this number?\n\nChannel 1: Noble Rolls.\n\nChannel 0: Rose.\n\nChannel 1: Rolls, r o w l e s.\n\nChannel 0: Okay. Got it. So here's what I'm going to do. I'll endorse this number and concern to our tech team, and then they will call you back. In that way, you can update your data about this.\n\nOkay? You\n\nChannel 1: Okay.\n\nChannel 0: said he's in this in Singapore right now?\n\nChannel 1: Yeah. It's in Singapore now. Yeah.\n\nChannel 0: Singapore. Okay. We'll talk to you\n\nChannel 1: Because\n\nChannel 0: soon.\n\nChannel 1: my my mom's also there, and and she's bought one as\n\nChannel 0: Mhmm.\n\nChannel 1: well. And\n\nChannel 0: Mhmm.\n\nChannel 1: she's having the same issues, so we'll try and get one phone sorted.\n\nChannel 0: Yeah. Got it. I will advise our tech team, and then they will get in touch with you with any updates. Okay?\n\nChannel 1: Yep. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Alright.\n\nChannel 0: Thank you. Have a good\n\nChannel 1: Thanks\n\nChannel 0: one.\n\nChannel 1: for your help. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"positive","sentiment_score":0.37662601470947266},{"text":"Good afternoon.","start":0.88,"end":1.68,"sentiment":"positive","sentiment_score":0.559826523065567},{"text":"Thank you for calling your account.","start":1.68,"end":3.1399999,"sentiment":"positive","sentiment_score":0.7124837934970856},{"text":"How may I help you today?","start":3.1999998,"end":4.58,"sentiment":"positive","sentiment_score":0.5341507196426392}],"sentiment":"positive","sentiment_score":0.5984057426452637,"channel":0,"num_words":15,"start":0.56,"end":4.58},{"sentences":[{"text":"K.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":-0.021116087213158607},{"text":"It's a bit of an odd one.","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":-0.26260593107768465},{"text":"I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem 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number.","start":43.625,"end":44.985,"sentiment":"neutral","sentiment_score":-0.015964271500706673},{"text":"Right?","start":44.985,"end":45.485,"sentiment":"neutral","sentiment_score":-0.01222835388034582}],"sentiment":"neutral","sentiment_score":-0.014023367315530777,"channel":0,"num_words":8,"start":42.745,"end":45.485},{"sentences":[{"text":"That's the only number that he's given me.","start":47.225,"end":48.905,"sentiment":"neutral","sentiment_score":-0.06383407348766923},{"text":"So I guess I had a plus in front of the 37.","start":48.905,"end":52.045,"sentiment":"neutral","sentiment_score":-0.051618794444948435}],"sentiment":"neutral","sentiment_score":-0.05650490606203675,"channel":1,"num_words":20,"start":47.225,"end":52.045},{"sentences":[{"text":"Yeah.","start":51.864998,"end":52.364998,"sentiment":"neutral","sentiment_score":-0.12199648469686508},{"text":"We don't support any other phone number, and this is Airtel AU, an Australian owned company solely operate in 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back.","start":91.45,"end":100.755005,"sentiment":"neutral","sentiment_score":0.05682926155902721},{"text":"What is the number again?","start":100.755005,"end":102.135,"sentiment":"neutral","sentiment_score":0.011940270289778709}],"sentiment":"neutral","sentiment_score":0.048139613065304176,"channel":0,"num_words":33,"start":90.97,"end":102.135},{"sentences":[{"text":"And is say, on the plus, 3737","start":103.53,"end":109.665,"sentiment":"neutral","sentiment_score":0.005858768509434802}],"sentiment":"neutral","sentiment_score":0.005858768509434802,"channel":1,"num_words":7,"start":103.53,"end":109.665},{"sentences":[{"text":"Three three 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owner of this number?","start":121.91,"end":124.810005,"sentiment":"neutral","sentiment_score":0.007401935290545225}],"sentiment":"neutral","sentiment_score":0.007401935290545225,"channel":0,"num_words":9,"start":121.91,"end":124.810005},{"sentences":[{"text":"Noble Rolls.","start":125.6,"end":126.659996,"sentiment":"neutral","sentiment_score":0.00971546838991344}],"sentiment":"neutral","sentiment_score":0.00971546838991344,"channel":1,"num_words":2,"start":125.6,"end":126.659996},{"sentences":[{"text":"Rose.","start":130.045,"end":130.545,"sentiment":"neutral","sentiment_score":0.007864560931921005}],"sentiment":"neutral","sentiment_score":0.007864560931921005,"channel":0,"num_words":1,"start":130.045,"end":130.545},{"sentences":[{"text":"Rolls, r o w l e 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having the same issues, so we'll try and get one phone sorted.","start":160.61,"end":164.23,"sentiment":"neutral","sentiment_score":-0.21244049645387209}],"sentiment":"neutral","sentiment_score":-0.21244049645387209,"channel":1,"num_words":13,"start":160.61,"end":164.23},{"sentences":[{"text":"Yeah.","start":165.285,"end":165.765,"sentiment":"neutral","sentiment_score":0.033805910497903824},{"text":"Got it.","start":165.765,"end":166.405,"sentiment":"neutral","sentiment_score":0.07256024703383446},{"text":"I will advise our tech team, and then they will get in touch with you with any 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bye.","start":176.505,"end":177.165,"sentiment":"neutral","sentiment_score":0.19402611255645752}],"sentiment":"positive","sentiment_score":0.43663074970245364,"channel":1,"num_words":5,"start":175.625,"end":177.165},{"sentences":[{"text":"Bye.","start":177.79288,"end":178.29288,"sentiment":"neutral","sentiment_score":-0.08533581346273422}],"sentiment":"neutral","sentiment_score":-0.08533581346273422,"channel":0,"num_words":1,"start":177.79288,"end":178.29288}]},"summary":{"result":"success","short":"The customer called about a SIM card that did not work on his dad's phone. The agent checked the customer's account and found out that the SIM card was sold and returned. The agent promised to take care of the customer's account and contact the customer for updates."},"intents":{"segments":[{"text":"We don't support any other phone number, and this is Airtel AU, an Australian owned company solely operate in Australia. And what we do is to provide a Internet services and a mobile plan services in Australia. Okay.","start_word":101,"end_word":138,"intents":[{"intent":"Check network availability","confidence_score":0.0000035126477}]},{"text":"Let me get the phone number again and check this out to our tech team if they support this, and then they will just call you back. What is the number again?","start_word":189,"end_word":220,"intents":[{"intent":"Assist tech team","confidence_score":0.0023523574}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.584223747253418},{"text":"K. It's a bit of an odd one. I'm just trying to help my dad out who's just landed in Singapore, and he's activated his SIM, but it doesn't seem like he's got any, like, antenna. Like, it doesn't seem like it's actually activated. He activated What's the phone it last number? night. Phone number is 372554688026. Oh, okay. This is the Indian number. Right? That's the only number that he's given me. So I guess I had a plus in front of the 37. Yeah. We don't support any other phone number, and this is Airtel AU, an Australian owned company solely operate in Australia. And what we do is to provide a Internet services and a mobile plan services in Australia. Okay. So for some reason, someone's sold in this this SIM card and said, yeah. It's gonna it'll work fine for your travels, but it won't work Okay. over there. So are you pertaining with a travel SIM card that he purchased with Airtel Australia? Yeah. That's right. Yep. Okay. Let me get the phone number again and check this out to our tech team if they support this, and then they will just call you back. What is the number again? And is say, on the plus, 3737 Three three seven 2 mhmm. 554688026. What's the name of the owner of this number? Noble Rolls. Rose. Rolls, r o w l e s. Okay. Got it. So here's what I'm going to do. I'll endorse this number and concern to our tech team, and then they will call you back. In that way, you can update your data about this. Okay? You Okay. said he's in this in Singapore right now? Yeah. It's in Singapore now. Yeah. Singapore. Okay. We'll talk to you Because soon. my my mom's also there, and and she's bought one as Mhmm. well. And Mhmm. she's having the same issues, so we'll try and get one phone sorted. Yeah. Got it. I will advise our tech team, and then they will get in touch with you with any updates. Okay? Yep. Okay. Alright. Alright.","start_word":15,"end_word":367,"sentiment":"neutral","sentiment_score":-0.05040561796163365},{"text":"Thank you. Have a good Thanks one. for your help.","start_word":368,"end_word":377,"sentiment":"positive","sentiment_score":0.5932615995407104},{"text":"Bye bye. Bye.","start_word":378,"end_word":380,"sentiment":"neutral","sentiment_score":0.19049792985121408}],"average":{"sentiment":"neutral","sentiment_score":-0.01176884739669328}}}}