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This is Airtel account. How may I help you today? I'm good. We've missed your call.\n\nHow may I help you today? Yeah. This is Airtel AU, and we are a Internet service provider in Australia and a mobile plan services. Alright. So air toll number.\n\nWhat is the phone number? Okay. So it's an Airtel number, but it's an Indian phone number. Right? So, technically, we cannot service any other phone number, only in Australia.\n\nYou have to contact your local network, which is Airtel India, and we are a separate company. Yeah. We're not affiliated to any other Airtel. We only provide services here in Australia and a phone number in Australia. Yeah.\n\nThat's the thing. We don't have any details about them because we are a separate company. We're not affiliated. I understand. To get support, to fix it, you have to go back to your local network, which is Airtel India.\n\nYeah. Alright. Thank you. Have a good one. 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How are you? Actually, like, can I ask you, like, from which country are you, like, talking from? Like, Australia, India, or any other country? Okay. Alright. Can you check my number? Like, the Airtel number? Phone number is 98774. So you are not, like Okay. So, like, how we can talk to, like, Aetel India? Okay. Because the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling. Central India. Okay. No problem. Thank you. 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How are you? Actually, like, can I ask you, like, from which country are you, like, talking from? Like, Australia, India, or any other country? Okay.\n\nAlright. Can you check my number? Like, the Airtel number? Phone number is 98774. So you are not, like Okay.\n\nSo, like, how we can talk to, like, Aetel India? Okay. Because the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling. Central India. Okay.\n\nNo problem. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.13466845452785492},{"text":"How are you?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.1480740780631701},{"text":"Actually, like, can I ask you, like, from which country are you, like, talking from?","start":12.495,"end":19.855,"sentiment":"neutral","sentiment_score":-0.0038346477473775544},{"text":"Like, Australia, India, or any other country?","start":19.855,"end":22.195,"sentiment":"neutral","sentiment_score":-0.0022876721008547713},{"text":"Okay.","start":29.130001,"end":29.630001,"sentiment":"neutral","sentiment_score":0.014769278466701508}],"sentiment":"neutral","sentiment_score":0.019263946158052596,"num_words":27,"start":5.3599997,"end":29.630001},{"sentences":[{"text":"Alright.","start":29.69,"end":30.19,"sentiment":"neutral","sentiment_score":0.014906289055943487},{"text":"Can you check my number?","start":30.57,"end":32.03,"sentiment":"neutral","sentiment_score":0.0030006010085344313},{"text":"Like, the Airtel number?","start":32.97,"end":34.43,"sentiment":"neutral","sentiment_score":-0.0006814515800215304},{"text":"Phone number is 98774.","start":38.17,"end":41.985,"sentiment":"neutral","sentiment_score":-0.005259820201899856},{"text":"So you are not, like Okay.","start":64.909996,"end":79.705,"sentiment":"neutral","sentiment_score":-0.05353746718416611}],"sentiment":"neutral","sentiment_score":-0.01575402980670333,"num_words":20,"start":29.69,"end":79.705},{"sentences":[{"text":"So, like, how we can talk to, like, Aetel India?","start":79.924995,"end":84.024994,"sentiment":"neutral","sentiment_score":-0.016955421399325134},{"text":"Okay.","start":92.079994,"end":92.579994,"sentiment":"neutral","sentiment_score":-0.05146544426679611},{"text":"Because the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling.","start":92.71999,"end":101.06,"sentiment":"neutral","sentiment_score":-0.18331055201235272},{"text":"Central India.","start":110.585,"end":111.465,"sentiment":"neutral","sentiment_score":-0.03739241883158684},{"text":"Okay.","start":111.465,"end":111.965,"sentiment":"neutral","sentiment_score":0.015082566067576408}],"sentiment":"neutral","sentiment_score":-0.11800695777471576,"num_words":35,"start":79.924995,"end":111.965},{"sentences":[{"text":"No problem.","start":112.024994,"end":112.765,"sentiment":"neutral","sentiment_score":0.15867698192596436},{"text":"Thank you.","start":112.825,"end":113.564995,"sentiment":"neutral","sentiment_score":0.29568466544151306},{"text":"Bye.","start":115.94499,"end":116.44499,"sentiment":"neutral","sentiment_score":0.06794135272502899}],"sentiment":"neutral","sentiment_score":0.19533292949199677,"num_words":5,"start":112.024994,"end":116.44499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel account. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm good. We've missed your call. How may I help you today?\n\nChannel 1: Actually, like, can I ask you, like, from which country are you, like, talking from? Like, Australia, India, or any\n\nChannel 0: Yeah.\n\nChannel 1: other country?\n\nChannel 0: This is Airtel AU, and we are a Internet service provider in Australia and a mobile plan services.\n\nChannel 1: Okay. Alright. Can you check my number? Like, the\n\nChannel 0: Alright.\n\nChannel 1: Airtel\n\nChannel 0: So\n\nChannel 1: number?\n\nChannel 0: air toll number. What is the phone number?\n\nChannel 1: Phone number is 98774.\n\nChannel 0: Okay. So it's an Airtel number, but it's an Indian phone number. Right? So, technically, we cannot service any other phone number, only in Australia. You have to contact your local network, which is Airtel India, and we are a separate company.\n\nChannel 1: So you are not, like\n\nChannel 0: Yeah. We're not affiliated to any other Airtel. We only provide services here in Australia and a phone number in Australia.\n\nChannel 1: Okay. So, like, how we can talk to, like, Aetel India?\n\nChannel 0: Yeah. That's the thing. We don't have any details about them because we are a separate company.\n\nChannel 1: Okay.\n\nChannel 0: We're\n\nChannel 1: Because\n\nChannel 0: not affiliated.\n\nChannel 1: the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling.\n\nChannel 0: I understand. To get support, to fix it, you have to go back to your local network, which is Airtel India.\n\nChannel 1: Central India. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: No problem. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.1095336377620697},{"text":"This is Airtel account.","start":1.12,"end":2.58,"sentiment":"neutral","sentiment_score":0.1466626152396202},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.20493982483943304}],"sentiment":"neutral","sentiment_score":0.17507482252337717,"channel":0,"num_words":11,"start":0.79999995,"end":3.9399998},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.13466845452785492},{"text":"How are you?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.1480740780631701}],"sentiment":"neutral","sentiment_score":0.14472267217934132,"channel":1,"num_words":4,"start":5.3599997,"end":6.66},{"sentences":[{"text":"I'm 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toll number.","start":35.2,"end":36.079998,"sentiment":"neutral","sentiment_score":-0.0035144570283591747},{"text":"What is the phone number?","start":36.079998,"end":37.46,"sentiment":"neutral","sentiment_score":-0.004740421194583178}],"sentiment":"neutral","sentiment_score":-0.0042806846322491765,"channel":0,"num_words":8,"start":35.2,"end":37.46},{"sentences":[{"text":"Phone number is 98774.","start":38.17,"end":41.985,"sentiment":"neutral","sentiment_score":-0.005259820201899856}],"sentiment":"neutral","sentiment_score":-0.005259820201899856,"channel":1,"num_words":4,"start":38.17,"end":41.985},{"sentences":[{"text":"Okay.","start":45.704998,"end":46.204998,"sentiment":"neutral","sentiment_score":-0.008409861475229263},{"text":"So it's an Airtel number, but it's an Indian phone 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affiliated.","start":92.840004,"end":93.58,"sentiment":"neutral","sentiment_score":-0.10822637006640434}],"sentiment":"neutral","sentiment_score":-0.10822637006640434,"channel":0,"num_words":2,"start":92.840004,"end":93.58},{"sentences":[{"text":"the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling.","start":94.079994,"end":101.06,"sentiment":"neutral","sentiment_score":-0.18884652182459832}],"sentiment":"neutral","sentiment_score":-0.18884652182459832,"channel":1,"num_words":20,"start":94.079994,"end":101.06},{"sentences":[{"text":"I understand.","start":101.735,"end":102.475,"sentiment":"neutral","sentiment_score":-0.1252603940665722},{"text":"To get support, to fix it, you have to go back to your local network, which is Airtel 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you.","start":112.825,"end":113.564995,"sentiment":"neutral","sentiment_score":0.29568466544151306}],"sentiment":"neutral","sentiment_score":0.2271808236837387,"channel":1,"num_words":4,"start":112.024994,"end":113.564995},{"sentences":[{"text":"Alright.","start":113.090935,"end":113.590935,"sentiment":"neutral","sentiment_score":0.2613407373428345},{"text":"Thank you.","start":113.65093,"end":114.130936,"sentiment":"positive","sentiment_score":0.4399561583995819},{"text":"Have a good one.","start":114.130936,"end":114.93093,"sentiment":"positive","sentiment_score":0.4606671631336212},{"text":"Bye 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The agent explains that they only provide services in Australia and can only assist with resolving the customer's issue. The agent also clarifies that Airtel's SIM is not covered by the customer's local network and advises them to contact Airtel India directly for support."},"intents":{"segments":[{"text":"Can you check my number? Like, the Alright.","start_word":70,"end_word":77,"intents":[{"intent":"Check number","confidence_score":0.031239634}]},{"text":"So, like, how we can talk to, like, Aetel India? Yeah.","start_word":162,"end_word":172,"intents":[{"intent":"Contact aetel india","confidence_score":0.062414397}]},{"text":"To get support, to fix it, you have to go back to your local network, which is Airtel India. Central India. Okay.","start_word":216,"end_word":237,"intents":[{"intent":"Fix network","confidence_score":0.20294802}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel account. How may I help you today? Hi. How are you?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.16404828429222107},{"text":"I'm good. We've missed your call.","start_word":15,"end_word":20,"sentiment":"positive","sentiment_score":0.42567992210388184},{"text":"How may I help you today? Actually, like, can I ask you, like, from which country are you, like, talking from? Like, Australia, India, or any Yeah. other country? This is Airtel AU, and we are a Internet service provider in Australia and a mobile plan services. Okay. Alright. Can you check my number? Like, the Alright. Airtel So number? air toll number. What is the phone number? Phone number is 98774. Okay. So it's an Airtel number, but it's an Indian phone number. Right? So, technically, we cannot service any other phone number, only in Australia. You have to contact your local network, which is Airtel India, and we are a separate company. So you are not, like Yeah. We're not affiliated to any other Airtel. We only provide services here in Australia and a phone number in Australia. Okay. So, like, how we can talk to, like, Aetel India? Yeah. That's the thing. We don't have any details about them because we are a separate company. Okay. We're Because not affiliated. the the thing is my my like, my Airtel SIM is not covering your network, so that's why I'm calling. I understand. To get support, to fix it, you have to go back to your local network, which is Airtel India. Central India. Okay. Yeah. No problem. Thank you. Alright.","start_word":21,"end_word":243,"sentiment":"neutral","sentiment_score":-0.04640268161892891},{"text":"Thank you. Have a good one.","start_word":244,"end_word":249,"sentiment":"positive","sentiment_score":0.4475666284561157},{"text":"Bye bye. Bye.","start_word":250,"end_word":252,"sentiment":"neutral","sentiment_score":0.14775103330612183}],"average":{"sentiment":"neutral","sentiment_score":-0.0032836093340099016}}}}