{"metadata":{"transaction_key":"deprecated","request_id":"01a07999-4464-7d13-9253-8fb240124359","sha256":"0fceddb8327055c03fd866b68002ec05718367351a707084d6bcb64234f17879","created":"2026-09-07T02:01:24.208Z","duration":186.76794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":304,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":326,"output_tokens":326},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":326,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Michael Limberry. Michael, anyone by name from IT department? Yes. I'm looking for Mary from Vigilance AI. We're just going send cybersecurity to Michael. Yes. Is Michael available to speak with? Can you able to transfer this this call? Yes. Hello? Hi. Good afternoon. Am I speaking to Michael? Yes. This is Mary from Vigilance AI. We are a cybersecurity company. So we run an AI powered MBR platform. Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company. And we just mhmm. Mhmm. Oh, I see. Alright then. I'll make a note of it. Thank you.","confidence":0.9946289,"words":[{"word":"yes","start":20.095001,"end":20.415,"confidence":0.9370117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0839746966958046},{"word":"good","start":20.415,"end":20.575,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1932176649570465},{"word":"morning","start":20.575,"end":21.075,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1108877658843994},{"word":"i'm","start":21.135,"end":21.295,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.023360878229141235},{"word":"looking","start":21.295,"end":21.695,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.02221728302538395},{"word":"for","start":21.695,"end":22.195,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.014213735237717628},{"word":"michael","start":22.255001,"end":22.755001,"confidence":0.99316406,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.01152385026216507},{"word":"limberry","start":22.975,"end":23.475,"confidence":0.6036784,"punctuated_word":"Limberry.","sentiment":"neutral","sentiment_score":0.021612636744976044},{"word":"michael","start":28.57,"end":29.050001,"confidence":0.7175293,"punctuated_word":"Michael,","sentiment":"neutral","sentiment_score":-0.019145824015140533},{"word":"anyone","start":29.050001,"end":29.53,"confidence":0.99609375,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.012464848347008228},{"word":"by","start":29.53,"end":29.69,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.010468934662640096},{"word":"name","start":29.69,"end":30.01,"confidence":0.9941406,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02349715679883957},{"word":"from","start":30.57,"end":31.07,"confidence":0.3046875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.015840450301766396},{"word":"it","start":31.29,"end":31.77,"confidence":0.9970703,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.008634675294160843},{"word":"department","start":31.77,"end":32.27,"confidence":0.9890137,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.009040073491632938},{"word":"yes","start":36.89,"end":37.39,"confidence":0.9890137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.021510090678930283},{"word":"i'm","start":38.010002,"end":38.25,"confidence":0.97802734,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01195265632122755},{"word":"looking","start":38.25,"end":38.65,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.09584654867649078},{"word":"for","start":38.65,"end":39.15,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10195930302143096},{"word":"mary","start":42.405,"end":42.905,"confidence":0.99121094,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.010945994406938553},{"word":"from","start":46.085,"end":46.585,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.011782769113779068},{"word":"vigilance","start":46.805,"end":47.305,"confidence":0.9699707,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.011004607193171978},{"word":"ai","start":47.845,"end":48.345,"confidence":0.7976074,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.004655836150050163},{"word":"we're","start":55.3,"end":55.46,"confidence":0.58081055,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.07322422415018082},{"word":"just","start":55.46,"end":55.699997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0727468878030777},{"word":"going","start":55.699997,"end":56.1,"confidence":0.69873047,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.06304055452346802},{"word":"send","start":56.34,"end":56.84,"confidence":0.19274902,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0744880735874176},{"word":"cybersecurity","start":57.14,"end":57.64,"confidence":0.7890625,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.03852072358131409},{"word":"to","start":58.5,"end":58.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05325338616967201},{"word":"michael","start":58.82,"end":59.32,"confidence":0.95092773,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":-0.04743027687072754},{"word":"yes","start":65.86,"end":66.36,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03727950900793075},{"word":"is","start":70.445,"end":70.765,"confidence":0.9453125,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02842831239104271},{"word":"michael","start":70.765,"end":71.165,"confidence":0.99902344,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.03131979703903198},{"word":"available","start":71.165,"end":71.665,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.02151521109044552},{"word":"to","start":71.725006,"end":71.885,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019450809806585312},{"word":"speak","start":71.885,"end":72.125,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.013653995469212532},{"word":"with","start":72.125,"end":72.625,"confidence":0.9941406,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.0118111539632082},{"word":"can","start":72.685005,"end":73.005005,"confidence":0.95166016,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.011140458285808563},{"word":"you","start":73.005005,"end":73.245,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008840896189212799},{"word":"able","start":73.245,"end":73.565,"confidence":0.9873047,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.02393464930355549},{"word":"to","start":73.565,"end":73.885,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010480225086212158},{"word":"transfer","start":73.885,"end":74.365005,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.022593878209590912},{"word":"this","start":74.365005,"end":74.765,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0029887259006500244},{"word":"this","start":74.765,"end":75.165,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00010047480463981628},{"word":"call","start":75.165,"end":75.665,"confidence":0.99902344,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.0020595472306013107},{"word":"yes","start":142.685,"end":143.00499,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02898086979985237},{"word":"hello","start":143.00499,"end":143.50499,"confidence":0.751709,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02214888110756874},{"word":"hi","start":143.64499,"end":144.14499,"confidence":0.97216797,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06486494839191437},{"word":"good","start":144.36499,"end":144.845,"confidence":0.9790039,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.16159604489803314},{"word":"afternoon","start":144.845,"end":145.345,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1068088710308075},{"word":"am","start":145.485,"end":145.64499,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.05797135829925537},{"word":"i","start":145.64499,"end":145.805,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.060847412794828415},{"word":"speaking","start":145.805,"end":146.045,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.04815902188420296},{"word":"to","start":146.045,"end":146.36499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06893238425254822},{"word":"michael","start":146.36499,"end":146.86499,"confidence":0.9946289,"punctuated_word":"Michael?","sentiment":"neutral","sentiment_score":0.06198849529027939},{"word":"yes","start":151.08499,"end":151.58499,"confidence":0.9597168,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10992021858692168},{"word":"this","start":152.125,"end":152.625,"confidence":0.453125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10463975369930267},{"word":"is","start":152.845,"end":153.08499,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11447342485189438},{"word":"mary","start":153.08499,"end":153.485,"confidence":0.98291016,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.14115819334983826},{"word":"from","start":153.485,"end":153.985,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13395044207572937},{"word":"vigilance","start":154.045,"end":154.545,"confidence":0.92333984,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10856564342975616},{"word":"ai","start":154.92499,"end":155.42499,"confidence":0.8203125,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.14723867177963257},{"word":"we","start":156.17001,"end":156.33,"confidence":0.9760742,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.11158960312604904},{"word":"are","start":156.33,"end":156.65001,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1161414086818695},{"word":"a","start":156.65001,"end":156.97,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11506393551826476},{"word":"cybersecurity","start":156.97,"end":157.47,"confidence":0.8618164,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.07260297983884811},{"word":"company","start":158.09001,"end":158.59001,"confidence":0.7722168,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.12251768261194228},{"word":"so","start":158.81001,"end":159.05,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12312914431095125},{"word":"we","start":159.05,"end":159.29001,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12551374733448029},{"word":"run","start":159.29001,"end":159.69,"confidence":0.53125,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.16691729426383972},{"word":"an","start":159.69,"end":159.93001,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1762634515762329},{"word":"ai","start":159.93001,"end":160.41,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.16189700365066528},{"word":"powered","start":160.41,"end":160.89,"confidence":0.9980469,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.16183903813362122},{"word":"mbr","start":160.89,"end":161.39,"confidence":0.78271484,"punctuated_word":"MBR","sentiment":"neutral","sentiment_score":0.136359840631485},{"word":"platform","start":161.53,"end":162.03,"confidence":1.0,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.17051881551742554},{"word":"reason","start":163.29001,"end":163.79001,"confidence":0.60253906,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":0.14691482484340668},{"word":"we","start":164.09001,"end":164.33,"confidence":0.6977539,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14810895919799805},{"word":"touch","start":164.33,"end":164.57,"confidence":0.42993164,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.2192087173461914},{"word":"with","start":164.57,"end":164.73001,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1880065351724625},{"word":"you","start":164.73001,"end":164.97,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16576595604419708},{"word":"because","start":164.97,"end":165.37001,"confidence":0.70703125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.17668555676937103},{"word":"our","start":165.37001,"end":165.87001,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2518732249736786},{"word":"cto","start":166.17001,"end":166.65001,"confidence":0.9980469,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":0.22359880805015564},{"word":"would","start":166.65001,"end":166.81001,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2220822274684906},{"word":"love","start":166.81001,"end":167.05,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.3537435531616211},{"word":"to","start":167.05,"end":167.21,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2917335331439972},{"word":"have","start":167.21,"end":167.37001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2347837835550308},{"word":"a","start":167.37001,"end":167.53,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2648855745792389},{"word":"quick","start":167.53,"end":167.77,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.3050483167171478},{"word":"demo","start":167.77,"end":168.25,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.35464125871658325},{"word":"just","start":168.25,"end":168.49,"confidence":0.9819336,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27857398986816406},{"word":"to","start":168.49,"end":168.65001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1625709980726242},{"word":"introduce","start":168.65001,"end":169.13,"confidence":0.99902344,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1832092851400375},{"word":"about","start":169.13,"end":169.45001,"confidence":0.94140625,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.17215560376644137},{"word":"our","start":169.45001,"end":169.69,"confidence":0.5776367,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16796225309371948},{"word":"company","start":169.69,"end":170.19,"confidence":0.8100586,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.1330251544713974},{"word":"and","start":171.705,"end":172.205,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04511032626032829},{"word":"we","start":172.985,"end":173.22499,"confidence":0.9526367,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.19318267703056335},{"word":"just","start":173.22499,"end":173.72499,"confidence":0.93847656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.31100040674209595},{"word":"mhmm","start":175.545,"end":176.045,"confidence":0.85736084,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.1042712703347206},{"word":"mhmm","start":179.22295,"end":179.72295,"confidence":0.86694336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009676790796220304},{"word":"oh","start":180.18294,"end":180.68294,"confidence":0.8051758,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.022455086931586266},{"word":"i","start":181.22295,"end":181.46294,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01773790270090103},{"word":"see","start":181.46294,"end":181.96294,"confidence":0.9951172,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.03638632595539093},{"word":"alright","start":182.50294,"end":182.82294,"confidence":0.9326172,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.1287703514099121},{"word":"then","start":182.82294,"end":183.22295,"confidence":0.888916,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.14752382040023804},{"word":"i'll","start":183.22295,"end":183.46294,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1669243574142456},{"word":"make","start":183.46294,"end":183.70294,"confidence":0.9970703,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.3559993505477905},{"word":"a","start":183.70294,"end":183.78294,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23740288615226743},{"word":"note","start":183.78294,"end":184.10294,"confidence":0.99902344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.2873167395591736},{"word":"of","start":184.10294,"end":184.26294,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2524816393852234},{"word":"it","start":184.26294,"end":184.58295,"confidence":0.982666,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1582849621772766},{"word":"thank","start":184.58295,"end":184.82294,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32668378949165344},{"word":"you","start":184.82294,"end":185.32294,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30057960748672485}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Michael Limberry. Michael, anyone by name from IT department? Yes.\n\nI'm looking for Mary from Vigilance AI. We're just going send cybersecurity to Michael. Yes. Is Michael available to speak with? Can you able to transfer this this call?\n\nYes. Hello? Hi. Good afternoon. Am I speaking to Michael?\n\nYes. This is Mary from Vigilance AI. We are a cybersecurity company. So we run an AI powered MBR platform. Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company.\n\nAnd we just mhmm. Mhmm. Oh, I see. Alright then. I'll make a note of it.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":20.095001,"end":20.415,"sentiment":"neutral","sentiment_score":0.0839746966958046},{"text":"Good morning.","start":20.415,"end":21.075,"sentiment":"neutral","sentiment_score":0.15205271542072296},{"text":"I'm looking for Michael Limberry.","start":21.135,"end":23.475,"sentiment":"neutral","sentiment_score":0.018585676699876784},{"text":"Michael, anyone by name from IT department?","start":28.57,"end":32.27,"sentiment":"neutral","sentiment_score":-0.014155994701598371},{"text":"Yes.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":0.021510090678930283}],"sentiment":"neutral","sentiment_score":0.025214164925273508,"num_words":16,"start":20.095001,"end":37.39},{"sentences":[{"text":"I'm looking for Mary from Vigilance AI.","start":38.010002,"end":48.345,"sentiment":"neutral","sentiment_score":-0.03544967355472701},{"text":"We're just going send cybersecurity to Michael.","start":55.3,"end":59.32,"sentiment":"neutral","sentiment_score":-0.060386303812265396},{"text":"Yes.","start":65.86,"end":66.36,"sentiment":"neutral","sentiment_score":0.03727950900793075},{"text":"Is Michael available to speak with?","start":70.445,"end":72.625,"sentiment":"neutral","sentiment_score":0.021029879959921043},{"text":"Can you able to transfer this this call?","start":72.685005,"end":75.665,"sentiment":"neutral","sentiment_score":0.009520175401121378}],"sentiment":"neutral","sentiment_score":-0.014870056882500648,"num_words":29,"start":38.010002,"end":75.665},{"sentences":[{"text":"Yes.","start":142.685,"end":143.00499,"sentiment":"neutral","sentiment_score":0.02898086979985237},{"text":"Hello?","start":143.00499,"end":143.50499,"sentiment":"neutral","sentiment_score":0.02214888110756874},{"text":"Hi.","start":143.64499,"end":144.14499,"sentiment":"neutral","sentiment_score":0.06486494839191437},{"text":"Good afternoon.","start":144.36499,"end":145.345,"sentiment":"neutral","sentiment_score":0.13420245796442032},{"text":"Am I speaking to Michael?","start":145.485,"end":146.86499,"sentiment":"neutral","sentiment_score":0.05957973450422287}],"sentiment":"neutral","sentiment_score":0.06822982877492904,"num_words":10,"start":142.685,"end":146.86499},{"sentences":[{"text":"Yes.","start":151.08499,"end":151.58499,"sentiment":"neutral","sentiment_score":0.10992021858692168},{"text":"This is Mary from Vigilance AI.","start":152.125,"end":155.42499,"sentiment":"neutral","sentiment_score":0.1250043548643589},{"text":"We are a cybersecurity company.","start":156.17001,"end":158.59001,"sentiment":"neutral","sentiment_score":0.10758312195539474},{"text":"So we run an AI powered MBR platform.","start":158.81001,"end":162.03,"sentiment":"neutral","sentiment_score":0.15280479192733765},{"text":"Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company.","start":163.29001,"end":170.19,"sentiment":"neutral","sentiment_score":0.2211703863881883}],"sentiment":"neutral","sentiment_score":0.1771921562712367,"num_words":41,"start":151.08499,"end":170.19},{"sentences":[{"text":"And we just mhmm.","start":171.705,"end":176.045,"sentiment":"neutral","sentiment_score":-0.16339117009192705},{"text":"Mhmm.","start":179.22295,"end":179.72295,"sentiment":"neutral","sentiment_score":0.009676790796220304},{"text":"Oh, I see.","start":180.18294,"end":181.96294,"sentiment":"neutral","sentiment_score":0.025526438529292744},{"text":"Alright then.","start":182.50294,"end":183.22295,"sentiment":"neutral","sentiment_score":0.13814708590507507},{"text":"I'll make a note of it.","start":183.22295,"end":184.58295,"sentiment":"neutral","sentiment_score":0.24306832253932953}],"sentiment":"neutral","sentiment_score":0.07296222081640735,"num_words":16,"start":171.705,"end":184.58295},{"sentences":[{"text":"Thank you.","start":184.58295,"end":185.32294,"sentiment":"neutral","sentiment_score":0.31363169848918915}],"sentiment":"neutral","sentiment_score":0.31363169848918915,"num_words":2,"start":184.58295,"end":185.32294}]}}]},{"alternatives":[{"transcript":"For calling Cursor employment and training Grafton. Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach. Good afternoon. Chad speaking. How can I help you today? Who's sorry? Are you calling from the IT department? Not a problem. Michael, my boss. Yeah. Yep. What what was your name again? Sorry. And what's this call in regards to? Sorry. You have to do cybersecurity for Michael. One moment. Hello? Yeah. Well, how can I help you? No. No. Thanks. The we do all that sort of stuff through our head office. Yeah. Yeah. Okay. Yep. Thank you. Alrighty. Bye.","confidence":0.9980469,"words":[{"word":"for","start":0.08,"end":0.24,"confidence":0.8330078,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02369235083460808},{"word":"calling","start":0.24,"end":0.56,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.029054101556539536},{"word":"cursor","start":0.56,"end":1.04,"confidence":0.24487305,"punctuated_word":"Cursor","sentiment":"neutral","sentiment_score":0.05055874213576317},{"word":"employment","start":1.04,"end":1.52,"confidence":0.50634766,"punctuated_word":"employment","sentiment":"neutral","sentiment_score":0.0448647104203701},{"word":"and","start":1.52,"end":1.68,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04619099944829941},{"word":"training","start":1.68,"end":2.08,"confidence":0.9980469,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.053925879299640656},{"word":"grafton","start":2.08,"end":2.58,"confidence":0.9399414,"punctuated_word":"Grafton.","sentiment":"neutral","sentiment_score":0.06041435897350311},{"word":"press","start":2.8799999,"end":3.1999998,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0356462299823761},{"word":"9","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"9","sentiment":"neutral","sentiment_score":0.03134354203939438},{"word":"to","start":3.4399998,"end":3.6,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02493230625987053},{"word":"speak","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.029277704656124115},{"word":"to","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0315672904253006},{"word":"reception","start":4.0,"end":4.5,"confidence":0.99902344,"punctuated_word":"reception","sentiment":"neutral","sentiment_score":0.05823285877704621},{"word":"immediately","start":4.56,"end":5.06,"confidence":0.7963867,"punctuated_word":"immediately,","sentiment":"neutral","sentiment_score":0.03993736952543259},{"word":"or","start":5.52,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03343581408262253},{"word":"dial","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"dial","sentiment":"neutral","sentiment_score":0.0240227784961462},{"word":"the","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041143275797367096},{"word":"extension","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.03522000461816788},{"word":"number","start":6.7999997,"end":7.04,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.038028545677661896},{"word":"of","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05257311090826988},{"word":"the","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038300156593322754},{"word":"person","start":7.3599997,"end":7.68,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.05028378963470459},{"word":"you","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027376608923077583},{"word":"are","start":7.8399997,"end":8.0,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.030815495178103447},{"word":"trying","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.03979868441820145},{"word":"to","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041828833520412445},{"word":"reach","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"reach.","sentiment":"neutral","sentiment_score":0.056765466928482056},{"word":"good","start":16.404999,"end":16.484999,"confidence":0.33544922,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3891754150390625},{"word":"afternoon","start":16.484999,"end":16.965,"confidence":0.9404297,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.30466699600219727},{"word":"chad","start":17.285,"end":17.605,"confidence":0.375,"punctuated_word":"Chad","sentiment":"neutral","sentiment_score":0.28065675497055054},{"word":"speaking","start":17.605,"end":17.925,"confidence":0.9975586,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.3065240979194641},{"word":"how","start":17.925,"end":18.085,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4119691550731659},{"word":"can","start":18.085,"end":18.164999,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.36369457840919495},{"word":"i","start":18.164999,"end":18.244999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.36004066467285156},{"word":"help","start":18.244999,"end":18.404999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2914525866508484},{"word":"you","start":18.404999,"end":18.485,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34392908215522766},{"word":"today","start":18.485,"end":18.985,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.27924612164497375},{"word":"who's","start":26.724998,"end":27.044998,"confidence":0.7668457,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.04795588552951813},{"word":"sorry","start":27.044998,"end":27.544998,"confidence":0.97265625,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.04551973566412926},{"word":"are","start":34.59,"end":34.67,"confidence":0.9472656,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.00843004509806633},{"word":"you","start":34.67,"end":34.829998,"confidence":0.90478516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0070655737072229385},{"word":"calling","start":34.829998,"end":35.07,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.005990458652377129},{"word":"from","start":35.07,"end":35.309998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.003228258341550827},{"word":"the","start":35.309998,"end":35.47,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006831340491771698},{"word":"it","start":35.47,"end":35.71,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.0020643919706344604},{"word":"department","start":35.71,"end":36.21,"confidence":0.9980469,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.0013154782354831696},{"word":"not","start":38.03,"end":38.27,"confidence":0.9902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.056534960865974426},{"word":"a","start":38.27,"end":38.35,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12692677974700928},{"word":"problem","start":38.35,"end":38.85,"confidence":0.9296875,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.11149629205465315},{"word":"michael","start":39.71,"end":40.21,"confidence":0.97387695,"punctuated_word":"Michael,","sentiment":"neutral","sentiment_score":-0.05506390705704689},{"word":"my","start":40.35,"end":40.59,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03684859722852707},{"word":"boss","start":40.59,"end":40.91,"confidence":0.91796875,"punctuated_word":"boss.","sentiment":"neutral","sentiment_score":-0.03377377614378929},{"word":"yeah","start":40.91,"end":41.07,"confidence":0.9523926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.043038442730903625},{"word":"yep","start":41.07,"end":41.57,"confidence":0.7709961,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03096480667591095},{"word":"what","start":42.11,"end":42.35,"confidence":0.90722656,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.011530343443155289},{"word":"what","start":42.35,"end":42.51,"confidence":0.94628906,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012026004493236542},{"word":"was","start":42.51,"end":42.75,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.017980176955461502},{"word":"your","start":42.75,"end":42.91,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013901764526963234},{"word":"name","start":42.91,"end":43.07,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.026976056396961212},{"word":"again","start":43.07,"end":43.309998,"confidence":0.9770508,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.019624579697847366},{"word":"sorry","start":43.309998,"end":43.809998,"confidence":0.8659668,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.030124368146061897},{"word":"and","start":51.655,"end":52.155,"confidence":0.9404297,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0011515989899635315},{"word":"what's","start":52.215,"end":52.535,"confidence":0.84472656,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.006006868090480566},{"word":"this","start":52.535,"end":52.855,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.015223078429698944},{"word":"call","start":52.855,"end":53.094997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.021910177543759343},{"word":"in","start":53.094997,"end":53.335,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.015583449974656103},{"word":"regards","start":53.335,"end":53.735,"confidence":1.0,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.018292726948857307},{"word":"to","start":53.735,"end":53.894997,"confidence":0.9848633,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.01942850649356842},{"word":"sorry","start":53.894997,"end":54.394997,"confidence":0.9765625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07452844083309174},{"word":"you","start":62.920002,"end":63.08,"confidence":0.69970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07204587757587433},{"word":"have","start":63.08,"end":63.24,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.035948995500802994},{"word":"to","start":63.24,"end":63.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02814340591430664},{"word":"do","start":63.4,"end":63.56,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02125776559114456},{"word":"cybersecurity","start":63.56,"end":64.06,"confidence":0.8833008,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.024419046938419346},{"word":"for","start":64.28,"end":64.520004,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02386545762419701},{"word":"michael","start":64.520004,"end":65.020004,"confidence":0.86279297,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":-0.02751598134636879},{"word":"one","start":78.825,"end":79.225,"confidence":0.90625,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.012029137462377548},{"word":"moment","start":79.225,"end":79.725,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.012008328922092916},{"word":"hello","start":140.305,"end":140.805,"confidence":0.96850586,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014457028359174728},{"word":"yeah","start":147.97,"end":148.47,"confidence":0.5800781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07657402753829956},{"word":"well","start":148.93001,"end":149.43001,"confidence":0.84814453,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1076013445854187},{"word":"how","start":149.49,"end":149.65001,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.11878300458192824},{"word":"can","start":149.65001,"end":149.81,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1214667186141014},{"word":"i","start":149.81,"end":149.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1277165710926056},{"word":"help","start":149.97,"end":150.13,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1217496246099472},{"word":"you","start":150.13,"end":150.63,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1127084419131279},{"word":"no","start":172.68,"end":173.08,"confidence":0.7729492,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2559067904949188},{"word":"no","start":173.08,"end":173.4,"confidence":0.97875977,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29115790128707886},{"word":"thanks","start":173.4,"end":173.9,"confidence":0.9970703,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":-0.27751830220222473},{"word":"the","start":174.44,"end":174.52,"confidence":0.4350586,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.17994922399520874},{"word":"we","start":174.6,"end":174.84,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12021329998970032},{"word":"do","start":174.84,"end":175.08,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1146622598171234},{"word":"all","start":175.08,"end":175.16,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09841619431972504},{"word":"that","start":175.16,"end":175.4,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1014902889728546},{"word":"sort","start":175.4,"end":175.56,"confidence":0.99902344,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.10701039433479308},{"word":"of","start":175.56,"end":175.72,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09743380546569824},{"word":"stuff","start":175.72,"end":176.04,"confidence":0.99902344,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.0874224528670311},{"word":"through","start":176.04,"end":176.54,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.10512883961200714},{"word":"our","start":177.16,"end":177.4,"confidence":0.8598633,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0935858115553856},{"word":"head","start":177.4,"end":177.64,"confidence":0.99902344,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.11263591051101685},{"word":"office","start":177.64,"end":178.14,"confidence":0.99902344,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.07666503638029099},{"word":"yeah","start":178.52,"end":179.02,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006686815991997719},{"word":"yeah","start":180.12,"end":180.62,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02193187177181244},{"word":"okay","start":181.31294,"end":181.81294,"confidence":0.94921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025217028334736824},{"word":"yep","start":182.35294,"end":182.85294,"confidence":0.9267578,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06962475925683975},{"word":"thank","start":183.31294,"end":183.55293,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31981638073921204},{"word":"you","start":183.55293,"end":184.05293,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.295447438955307},{"word":"alrighty","start":184.67293,"end":185.17293,"confidence":0.99576825,"punctuated_word":"Alrighty.","sentiment":"positive","sentiment_score":0.3689610958099365},{"word":"bye","start":185.31293,"end":185.81293,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13164502382278442}],"paragraphs":{"transcript":"\nFor calling Cursor employment and training Grafton. Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach. Good afternoon. Chad speaking. How can I help you today?\n\nWho's sorry? Are you calling from the IT department? Not a problem. Michael, my boss. Yeah.\n\nYep. What what was your name again? Sorry. And what's this call in regards to? Sorry.\n\nYou have to do cybersecurity for Michael. One moment. Hello? Yeah. Well, how can I help you?\n\nNo. No. Thanks. The we do all that sort of stuff through our head office. Yeah.\n\nYeah. Okay. Yep. Thank you. Alrighty.\n\nBye.","paragraphs":[{"sentences":[{"text":"For calling Cursor employment and training Grafton.","start":0.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.04410016323838915},{"text":"Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach.","start":2.8799999,"end":8.9,"sentiment":"neutral","sentiment_score":0.03802649332210421},{"text":"Good afternoon.","start":16.404999,"end":16.965,"sentiment":"positive","sentiment_score":0.3469212055206299},{"text":"Chad speaking.","start":17.285,"end":17.925,"sentiment":"neutral","sentiment_score":0.2935904264450073},{"text":"How can I help you today?","start":17.925,"end":18.985,"sentiment":"positive","sentiment_score":0.341722031434377}],"sentiment":"neutral","sentiment_score":0.11893476923373905,"num_words":37,"start":0.08,"end":18.985},{"sentences":[{"text":"Who's sorry?","start":26.724998,"end":27.544998,"sentiment":"neutral","sentiment_score":-0.04673781059682369},{"text":"Are you calling from the IT department?","start":34.59,"end":36.21,"sentiment":"neutral","sentiment_score":-0.004989363785300936},{"text":"Not a problem.","start":38.03,"end":38.85,"sentiment":"neutral","sentiment_score":-0.09831934422254562},{"text":"Michael, my boss.","start":39.71,"end":40.91,"sentiment":"neutral","sentiment_score":-0.04189542680978775},{"text":"Yeah.","start":40.91,"end":41.07,"sentiment":"neutral","sentiment_score":0.043038442730903625}],"sentiment":"neutral","sentiment_score":-0.03162543987855315,"num_words":16,"start":26.724998,"end":41.07},{"sentences":[{"text":"Yep.","start":41.07,"end":41.57,"sentiment":"neutral","sentiment_score":0.03096480667591095},{"text":"What what was your name again?","start":42.11,"end":43.309998,"sentiment":"neutral","sentiment_score":-0.01700648758560419},{"text":"Sorry.","start":43.309998,"end":43.809998,"sentiment":"neutral","sentiment_score":-0.030124368146061897},{"text":"And what's this call in regards to?","start":51.655,"end":53.894997,"sentiment":"neutral","sentiment_score":-0.013613315498722451},{"text":"Sorry.","start":53.894997,"end":54.394997,"sentiment":"neutral","sentiment_score":-0.07452844083309174}],"sentiment":"neutral","sentiment_score":-0.01693875851924531,"num_words":16,"start":41.07,"end":54.394997},{"sentences":[{"text":"You have to do cybersecurity for Michael.","start":62.920002,"end":65.020004,"sentiment":"neutral","sentiment_score":-0.0333137900701591},{"text":"One moment.","start":78.825,"end":79.725,"sentiment":"neutral","sentiment_score":0.012018733192235231},{"text":"Hello?","start":140.305,"end":140.805,"sentiment":"neutral","sentiment_score":0.014457028359174728},{"text":"Yeah.","start":147.97,"end":148.47,"sentiment":"neutral","sentiment_score":0.07657402753829956},{"text":"Well, how can I help you?","start":148.93001,"end":150.63,"sentiment":"neutral","sentiment_score":0.11833761756618817}],"sentiment":"neutral","sentiment_score":0.03481751159929177,"num_words":17,"start":62.920002,"end":150.63},{"sentences":[{"text":"No.","start":172.68,"end":173.08,"sentiment":"neutral","sentiment_score":-0.2559067904949188},{"text":"No.","start":173.08,"end":173.4,"sentiment":"neutral","sentiment_score":-0.29115790128707886},{"text":"Thanks.","start":173.4,"end":173.9,"sentiment":"neutral","sentiment_score":-0.27751830220222473},{"text":"The we do all that sort of stuff through our head office.","start":174.44,"end":178.14,"sentiment":"neutral","sentiment_score":-0.10788445981840293},{"text":"Yeah.","start":178.52,"end":179.02,"sentiment":"neutral","sentiment_score":0.006686815991997719}],"sentiment":"neutral","sentiment_score":-0.13203185598831624,"num_words":16,"start":172.68,"end":179.02},{"sentences":[{"text":"Yeah.","start":180.12,"end":180.62,"sentiment":"neutral","sentiment_score":0.02193187177181244},{"text":"Okay.","start":181.31294,"end":181.81294,"sentiment":"neutral","sentiment_score":0.025217028334736824},{"text":"Yep.","start":182.35294,"end":182.85294,"sentiment":"neutral","sentiment_score":0.06962475925683975},{"text":"Thank you.","start":183.31294,"end":184.05293,"sentiment":"neutral","sentiment_score":0.3076319098472595},{"text":"Alrighty.","start":184.67293,"end":185.17293,"sentiment":"positive","sentiment_score":0.3689610958099365}],"sentiment":"neutral","sentiment_score":0.1834997624779741,"num_words":6,"start":180.12,"end":185.17293},{"sentences":[{"text":"Bye.","start":185.31293,"end":185.81293,"sentiment":"neutral","sentiment_score":0.13164502382278442}],"sentiment":"neutral","sentiment_score":0.13164502382278442,"num_words":1,"start":185.31293,"end":185.81293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Cursor employment and training Grafton. Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach. Good afternoon. Chad speaking. How can I help you today?\n\nChannel 0: Yes. Good morning. I'm looking for Michael Limberry.\n\nChannel 1: Who's sorry?\n\nChannel 0: Michael, anyone by name from IT department?\n\nChannel 1: Are you calling from the IT department?\n\nChannel 0: Yes. I'm\n\nChannel 1: Not\n\nChannel 0: looking\n\nChannel 1: a problem.\n\nChannel 0: for\n\nChannel 1: Michael, my boss. Yeah. Yep. What what\n\nChannel 0: Mary\n\nChannel 1: was your name again? Sorry.\n\nChannel 0: from Vigilance AI.\n\nChannel 1: And what's this call in regards to? Sorry.\n\nChannel 0: We're just going send cybersecurity to Michael.\n\nChannel 1: You have to do cybersecurity for Michael.\n\nChannel 0: Yes. Is Michael available to speak with? Can you able to transfer this this call?\n\nChannel 1: One moment. Hello?\n\nChannel 0: Yes. Hello? Hi. Good afternoon. Am I speaking to Michael?\n\nChannel 1: Yeah. Well, how can I help you?\n\nChannel 0: Yes. This is Mary from Vigilance AI. We are a cybersecurity company. So we run an AI powered MBR platform. Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company.\n\nAnd\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: No.\n\nChannel 0: just\n\nChannel 1: Thanks. The we do all that sort\n\nChannel 0: mhmm.\n\nChannel 1: of stuff through our head office. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, I\n\nChannel 1: Okay.\n\nChannel 0: see.\n\nChannel 1: Yep.\n\nChannel 0: Alright then. I'll\n\nChannel 1: Thank\n\nChannel 0: make\n\nChannel 1: you.\n\nChannel 0: a note of it. Thank\n\nChannel 1: Alrighty.\n\nChannel 0: you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"For calling Cursor employment and training Grafton.","start":0.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.04410016323838915},{"text":"Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach.","start":2.8799999,"end":8.9,"sentiment":"neutral","sentiment_score":0.03802649332210421},{"text":"Good afternoon.","start":16.404999,"end":16.965,"sentiment":"positive","sentiment_score":0.3469212055206299},{"text":"Chad speaking.","start":17.285,"end":17.925,"sentiment":"neutral","sentiment_score":0.2935904264450073},{"text":"How can I help you today?","start":17.925,"end":18.985,"sentiment":"positive","sentiment_score":0.341722031434377}],"sentiment":"neutral","sentiment_score":0.11893476923373905,"channel":1,"num_words":37,"start":0.08,"end":18.985},{"sentences":[{"text":"Yes.","start":20.095001,"end":20.415,"sentiment":"neutral","sentiment_score":0.0839746966958046},{"text":"Good morning.","start":20.415,"end":21.075,"sentiment":"neutral","sentiment_score":0.15205271542072296},{"text":"I'm looking for Michael Limberry.","start":21.135,"end":23.475,"sentiment":"neutral","sentiment_score":0.018585676699876784}],"sentiment":"neutral","sentiment_score":0.060126063879579306,"channel":0,"num_words":8,"start":20.095001,"end":23.475},{"sentences":[{"text":"Who's sorry?","start":26.724998,"end":27.544998,"sentiment":"neutral","sentiment_score":-0.04673781059682369}],"sentiment":"neutral","sentiment_score":-0.04673781059682369,"channel":1,"num_words":2,"start":26.724998,"end":27.544998},{"sentences":[{"text":"Michael, anyone by name from IT department?","start":28.57,"end":32.27,"sentiment":"neutral","sentiment_score":-0.014155994701598371}],"sentiment":"neutral","sentiment_score":-0.014155994701598371,"channel":0,"num_words":7,"start":28.57,"end":32.27},{"sentences":[{"text":"Are you calling from the IT department?","start":34.59,"end":36.21,"sentiment":"neutral","sentiment_score":-0.004989363785300936}],"sentiment":"neutral","sentiment_score":-0.004989363785300936,"channel":1,"num_words":7,"start":34.59,"end":36.21},{"sentences":[{"text":"Yes.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":0.021510090678930283},{"text":"I'm","start":38.010002,"end":38.25,"sentiment":"neutral","sentiment_score":-0.01195265632122755}],"sentiment":"neutral","sentiment_score":0.004778717178851366,"channel":0,"num_words":2,"start":36.89,"end":38.25},{"sentences":[{"text":"Not","start":38.03,"end":38.27,"sentiment":"neutral","sentiment_score":-0.056534960865974426}],"sentiment":"neutral","sentiment_score":-0.056534960865974426,"channel":1,"num_words":1,"start":38.03,"end":38.27},{"sentences":[{"text":"looking","start":38.25,"end":38.65,"sentiment":"neutral","sentiment_score":-0.09584654867649078}],"sentiment":"neutral","sentiment_score":-0.09584654867649078,"channel":0,"num_words":1,"start":38.25,"end":38.65},{"sentences":[{"text":"a problem.","start":38.27,"end":38.85,"sentiment":"neutral","sentiment_score":-0.11921153590083122}],"sentiment":"neutral","sentiment_score":-0.11921153590083122,"channel":1,"num_words":2,"start":38.27,"end":38.85},{"sentences":[{"text":"for","start":38.65,"end":39.15,"sentiment":"neutral","sentiment_score":-0.10195930302143096}],"sentiment":"neutral","sentiment_score":-0.10195930302143096,"channel":0,"num_words":1,"start":38.65,"end":39.15},{"sentences":[{"text":"Michael, my boss.","start":39.71,"end":40.91,"sentiment":"neutral","sentiment_score":-0.04189542680978775},{"text":"Yeah.","start":40.91,"end":41.07,"sentiment":"neutral","sentiment_score":0.043038442730903625},{"text":"Yep.","start":41.07,"end":41.57,"sentiment":"neutral","sentiment_score":0.03096480667591095},{"text":"What what","start":42.11,"end":42.51,"sentiment":"neutral","sentiment_score":-0.011778173968195915}],"sentiment":"neutral","sentiment_score":-0.010748482708420073,"channel":1,"num_words":7,"start":39.71,"end":42.51},{"sentences":[{"text":"Mary","start":42.405,"end":42.905,"sentiment":"neutral","sentiment_score":-0.010945994406938553}],"sentiment":"neutral","sentiment_score":-0.010945994406938553,"channel":0,"num_words":1,"start":42.405,"end":42.905},{"sentences":[{"text":"was your name again?","start":42.51,"end":43.309998,"sentiment":"neutral","sentiment_score":-0.01962064439430833},{"text":"Sorry.","start":43.309998,"end":43.809998,"sentiment":"neutral","sentiment_score":-0.030124368146061897}],"sentiment":"neutral","sentiment_score":-0.021721389144659042,"channel":1,"num_words":5,"start":42.51,"end":43.809998},{"sentences":[{"text":"from Vigilance AI.","start":46.085,"end":48.345,"sentiment":"neutral","sentiment_score":-0.00914773748566707}],"sentiment":"neutral","sentiment_score":-0.00914773748566707,"channel":0,"num_words":3,"start":46.085,"end":48.345},{"sentences":[{"text":"And what's this call in regards to?","start":51.655,"end":53.894997,"sentiment":"neutral","sentiment_score":-0.013613315498722451},{"text":"Sorry.","start":53.894997,"end":54.394997,"sentiment":"neutral","sentiment_score":-0.07452844083309174}],"sentiment":"neutral","sentiment_score":-0.02122770616551861,"channel":1,"num_words":8,"start":51.655,"end":54.394997},{"sentences":[{"text":"We're just going send cybersecurity to Michael.","start":55.3,"end":59.32,"sentiment":"neutral","sentiment_score":-0.060386303812265396}],"sentiment":"neutral","sentiment_score":-0.060386303812265396,"channel":0,"num_words":7,"start":55.3,"end":59.32},{"sentences":[{"text":"You have to do cybersecurity for Michael.","start":62.920002,"end":65.020004,"sentiment":"neutral","sentiment_score":-0.0333137900701591}],"sentiment":"neutral","sentiment_score":-0.0333137900701591,"channel":1,"num_words":7,"start":62.920002,"end":65.020004},{"sentences":[{"text":"Yes.","start":65.86,"end":66.36,"sentiment":"neutral","sentiment_score":0.03727950900793075},{"text":"Is Michael available to speak with?","start":70.445,"end":72.625,"sentiment":"neutral","sentiment_score":0.021029879959921043},{"text":"Can you able to transfer this this call?","start":72.685005,"end":75.665,"sentiment":"neutral","sentiment_score":0.009520175401121378}],"sentiment":"neutral","sentiment_score":0.0159746794650952,"channel":0,"num_words":15,"start":65.86,"end":75.665},{"sentences":[{"text":"One moment.","start":78.825,"end":79.725,"sentiment":"neutral","sentiment_score":0.012018733192235231},{"text":"Hello?","start":140.305,"end":140.805,"sentiment":"neutral","sentiment_score":0.014457028359174728}],"sentiment":"neutral","sentiment_score":0.012831498247881731,"channel":1,"num_words":3,"start":78.825,"end":140.805},{"sentences":[{"text":"Yes.","start":142.685,"end":143.00499,"sentiment":"neutral","sentiment_score":0.02898086979985237},{"text":"Hello?","start":143.00499,"end":143.50499,"sentiment":"neutral","sentiment_score":0.02214888110756874},{"text":"Hi.","start":143.64499,"end":144.14499,"sentiment":"neutral","sentiment_score":0.06486494839191437},{"text":"Good afternoon.","start":144.36499,"end":145.345,"sentiment":"neutral","sentiment_score":0.13420245796442032},{"text":"Am I speaking to Michael?","start":145.485,"end":146.86499,"sentiment":"neutral","sentiment_score":0.05957973450422287}],"sentiment":"neutral","sentiment_score":0.06822982877492904,"channel":0,"num_words":10,"start":142.685,"end":146.86499},{"sentences":[{"text":"Yeah.","start":147.97,"end":148.47,"sentiment":"neutral","sentiment_score":0.07657402753829956},{"text":"Well, how can I help you?","start":148.93001,"end":150.63,"sentiment":"neutral","sentiment_score":0.11833761756618817}],"sentiment":"neutral","sentiment_score":0.11237139041934695,"channel":1,"num_words":7,"start":147.97,"end":150.63},{"sentences":[{"text":"Yes.","start":151.08499,"end":151.58499,"sentiment":"neutral","sentiment_score":0.10992021858692168},{"text":"This is Mary from Vigilance AI.","start":152.125,"end":155.42499,"sentiment":"neutral","sentiment_score":0.1250043548643589},{"text":"We are a cybersecurity company.","start":156.17001,"end":158.59001,"sentiment":"neutral","sentiment_score":0.10758312195539474},{"text":"So we run an AI powered MBR platform.","start":158.81001,"end":162.03,"sentiment":"neutral","sentiment_score":0.15280479192733765},{"text":"Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company.","start":163.29001,"end":170.19,"sentiment":"neutral","sentiment_score":0.2211703863881883}],"sentiment":"neutral","sentiment_score":0.1771921562712367,"channel":0,"num_words":41,"start":151.08499,"end":170.19},{"sentences":[{"text":"And","start":171.705,"end":172.205,"sentiment":"neutral","sentiment_score":-0.04511032626032829}],"sentiment":"neutral","sentiment_score":-0.04511032626032829,"channel":0,"num_words":1,"start":171.705,"end":172.205},{"sentences":[{"text":"No.","start":172.68,"end":173.08,"sentiment":"neutral","sentiment_score":-0.2559067904949188}],"sentiment":"neutral","sentiment_score":-0.2559067904949188,"channel":1,"num_words":1,"start":172.68,"end":173.08},{"sentences":[{"text":"we","start":172.985,"end":173.22499,"sentiment":"neutral","sentiment_score":-0.19318267703056335}],"sentiment":"neutral","sentiment_score":-0.19318267703056335,"channel":0,"num_words":1,"start":172.985,"end":173.22499},{"sentences":[{"text":"No.","start":173.08,"end":173.4,"sentiment":"neutral","sentiment_score":-0.29115790128707886}],"sentiment":"neutral","sentiment_score":-0.29115790128707886,"channel":1,"num_words":1,"start":173.08,"end":173.4},{"sentences":[{"text":"just","start":173.22499,"end":173.72499,"sentiment":"neutral","sentiment_score":-0.31100040674209595}],"sentiment":"neutral","sentiment_score":-0.31100040674209595,"channel":0,"num_words":1,"start":173.22499,"end":173.72499},{"sentences":[{"text":"Thanks.","start":173.4,"end":173.9,"sentiment":"neutral","sentiment_score":-0.27751830220222473},{"text":"The we do all that sort","start":174.44,"end":175.56,"sentiment":"neutral","sentiment_score":-0.12029027690490086}],"sentiment":"neutral","sentiment_score":-0.14275142337594712,"channel":1,"num_words":7,"start":173.4,"end":175.56},{"sentences":[{"text":"mhmm.","start":175.545,"end":176.045,"sentiment":"neutral","sentiment_score":-0.1042712703347206}],"sentiment":"neutral","sentiment_score":-0.1042712703347206,"channel":0,"num_words":1,"start":175.545,"end":176.045},{"sentences":[{"text":"of stuff through our head office.","start":175.56,"end":178.14,"sentiment":"neutral","sentiment_score":-0.09547864273190498},{"text":"Yeah.","start":178.52,"end":179.02,"sentiment":"neutral","sentiment_score":0.006686815991997719}],"sentiment":"neutral","sentiment_score":-0.08088357719991889,"channel":1,"num_words":7,"start":175.56,"end":179.02},{"sentences":[{"text":"Mhmm.","start":179.22295,"end":179.72295,"sentiment":"neutral","sentiment_score":0.009676790796220304}],"sentiment":"neutral","sentiment_score":0.009676790796220304,"channel":0,"num_words":1,"start":179.22295,"end":179.72295},{"sentences":[{"text":"Yeah.","start":180.12,"end":180.62,"sentiment":"neutral","sentiment_score":0.02193187177181244}],"sentiment":"neutral","sentiment_score":0.02193187177181244,"channel":1,"num_words":1,"start":180.12,"end":180.62},{"sentences":[{"text":"Oh, I","start":180.18294,"end":181.46294,"sentiment":"neutral","sentiment_score":0.02009649481624365}],"sentiment":"neutral","sentiment_score":0.02009649481624365,"channel":0,"num_words":2,"start":180.18294,"end":181.46294},{"sentences":[{"text":"Okay.","start":181.31294,"end":181.81294,"sentiment":"neutral","sentiment_score":0.025217028334736824}],"sentiment":"neutral","sentiment_score":0.025217028334736824,"channel":1,"num_words":1,"start":181.31294,"end":181.81294},{"sentences":[{"text":"see.","start":181.46294,"end":181.96294,"sentiment":"neutral","sentiment_score":0.03638632595539093}],"sentiment":"neutral","sentiment_score":0.03638632595539093,"channel":0,"num_words":1,"start":181.46294,"end":181.96294},{"sentences":[{"text":"Yep.","start":182.35294,"end":182.85294,"sentiment":"neutral","sentiment_score":0.06962475925683975}],"sentiment":"neutral","sentiment_score":0.06962475925683975,"channel":1,"num_words":1,"start":182.35294,"end":182.85294},{"sentences":[{"text":"Alright then.","start":182.50294,"end":183.22295,"sentiment":"neutral","sentiment_score":0.13814708590507507},{"text":"I'll","start":183.22295,"end":183.46294,"sentiment":"neutral","sentiment_score":0.1669243574142456}],"sentiment":"neutral","sentiment_score":0.14773950974146524,"channel":0,"num_words":3,"start":182.50294,"end":183.46294},{"sentences":[{"text":"Thank","start":183.31294,"end":183.55293,"sentiment":"neutral","sentiment_score":0.31981638073921204}],"sentiment":"neutral","sentiment_score":0.31981638073921204,"channel":1,"num_words":1,"start":183.31294,"end":183.55293},{"sentences":[{"text":"make","start":183.46294,"end":183.70294,"sentiment":"positive","sentiment_score":0.3559993505477905}],"sentiment":"positive","sentiment_score":0.3559993505477905,"channel":0,"num_words":1,"start":183.46294,"end":183.70294},{"sentences":[{"text":"you.","start":183.55293,"end":184.05293,"sentiment":"neutral","sentiment_score":0.295447438955307}],"sentiment":"neutral","sentiment_score":0.295447438955307,"channel":1,"num_words":1,"start":183.55293,"end":184.05293},{"sentences":[{"text":"a note of it.","start":183.70294,"end":184.58295,"sentiment":"neutral","sentiment_score":0.23387155681848526},{"text":"Thank","start":184.58295,"end":184.82294,"sentiment":"neutral","sentiment_score":0.32668378949165344}],"sentiment":"neutral","sentiment_score":0.2524340033531189,"channel":0,"num_words":5,"start":183.70294,"end":184.82294},{"sentences":[{"text":"Alrighty.","start":184.67293,"end":185.17293,"sentiment":"positive","sentiment_score":0.3689610958099365}],"sentiment":"positive","sentiment_score":0.3689610958099365,"channel":1,"num_words":1,"start":184.67293,"end":185.17293},{"sentences":[{"text":"you.","start":184.82294,"end":185.32294,"sentiment":"neutral","sentiment_score":0.30057960748672485}],"sentiment":"neutral","sentiment_score":0.30057960748672485,"channel":0,"num_words":1,"start":184.82294,"end":185.32294},{"sentences":[{"text":"Bye.","start":185.31293,"end":185.81293,"sentiment":"neutral","sentiment_score":0.13164502382278442}],"sentiment":"neutral","sentiment_score":0.13164502382278442,"channel":1,"num_words":1,"start":185.31293,"end":185.81293}]},"summary":{"result":"success","short":"A caller is trying to reach Michael Limberry from the IT department at Grafton and is transferred to Mary from force AI. Mary explains that their company runs an AI-able MBR platform and offers a demo to Michael. Michael is not present and Mary notes his number for future contact."},"intents":{"segments":[{"text":"For calling Cursor employment and training Grafton. Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach. Good afternoon.","start_word":1,"end_word":29,"intents":[{"intent":"Speak to reception","confidence_score":0.16383567}]},{"text":"I'm looking for Michael Limberry. Who's sorry?","start_word":40,"end_word":46,"intents":[{"intent":"Call michael limberry","confidence_score":0.038051695}]},{"text":"from Vigilance AI. And what's this call in regards to? Sorry.","start_word":81,"end_word":91,"intents":[{"intent":"Discuss vigilance ai","confidence_score":0.0040009907}]},{"text":"Can you able to transfer this this call? One moment. Hello?","start_word":113,"end_word":123,"intents":[{"intent":"Transfer call","confidence_score":0.82076466}]},{"text":"This is Mary from Vigilance AI. We are a cybersecurity company. So we run an AI powered MBR platform. Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company. And No.","start_word":142,"end_word":183,"intents":[{"intent":"Introduce company","confidence_score":0.25011235}]}]},"sentiments":{"segments":[{"text":"For calling Cursor employment and training Grafton. Press 9 to speak to reception immediately, or dial the extension number of the person you are trying to reach. Good afternoon. Chad speaking. How can I help you today? Yes. Good morning. I'm looking for Michael Limberry. Who's sorry? Michael, anyone by name from IT department? Are you calling from the IT department? Yes. I'm Not looking a problem. for Michael, my boss. Yeah. Yep. What what Mary was your name again? Sorry. from Vigilance AI. And what's this call in regards to? Sorry. We're just going send cybersecurity to Michael. You have to do cybersecurity for Michael. Yes. Is Michael available to speak with? Can you able to transfer this this call? One moment. Hello? Yes. Hello? Hi. Good afternoon. Am I speaking to Michael? Yeah. Well, how can I help you? Yes. This is Mary from Vigilance AI. We are a cybersecurity company. So we run an AI powered MBR platform. Reason we touch with you because our CTO would love to have a quick demo just to introduce about our company. And No. we No. just Thanks. The we do all that sort mhmm. of stuff through our head office. Yeah. Mhmm. Yeah. Oh, I Okay. see. Yep. Alright then. I'll Thank make you. a note of it.","start_word":0,"end_word":218,"sentiment":"neutral","sentiment_score":0.049282073974609375},{"text":"Thank Alrighty.","start_word":219,"end_word":220,"sentiment":"positive","sentiment_score":0.3605056405067444},{"text":"you. Bye.","start_word":221,"end_word":222,"sentiment":"neutral","sentiment_score":0.22592535614967343}],"average":{"sentiment":"neutral","sentiment_score":0.05676469627333565}}}}