{"metadata":{"transaction_key":"deprecated","request_id":"019e4ddc-cf38-7b22-88cf-0fc62014039a","sha256":"620ad8da1cba3648c98c37a1ab31fff77245de7ca237c5257248d4a2b49e7320","created":"2026-05-22T04:06:18.596Z","duration":263.15994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":667,"output_tokens":104},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":741,"output_tokens":743},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":741,"output_tokens":24}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon. I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel? Yeah. So I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord. So the new development charge is a onetime fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you were renting, please inform your landlord so they're aware of this charge. But if you are the own property owner, then you will be the one responsible for paying it. Yeah. And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one. Yeah. And for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee. Unlike if you proceed with no contract, you just need to settle the connection fee if ever. Yeah. Sorry? Yeah. Yeah. If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it. Depends on the technical issues that you're facing, if ever. Yeah. And regarding the Yeah. And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area. Yes, sir. Yeah. Yeah. Any question? Mhmm. So it depends on when will you sign up for the service. Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours. Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address. Then once it arrives, it's just a simple plug and play. Since it's already preconfigured, you just need to connect it to the NTD box. You will see that box mounted on your wall at the address if ever. That's alright. Mhmm. Yeah. Anything any question? Okay. Just give us a callback if you need assistance or have more questions. K. Thank you. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"yes","start":2.8,"end":3.12,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0783185064792633},{"word":"hello","start":3.12,"end":3.62,"confidence":0.99316406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07328052818775177},{"word":"good","start":3.84,"end":4.16,"confidence":0.6010742,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28445112705230713},{"word":"afternoon","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23060187697410583},{"word":"i'm","start":6.48,"end":6.72,"confidence":0.96362305,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11299178004264832},{"word":"the","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0961775854229927},{"word":"one","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.12730668485164642},{"word":"who","start":7.12,"end":7.62,"confidence":0.9951172,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.061120957136154175},{"word":"spoke","start":8.0,"end":8.24,"confidence":0.7651367,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.05390816926956177},{"word":"with","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.059372417628765106},{"word":"you","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08483383059501648},{"word":"earlier","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.10419773310422896},{"word":"regarding","start":9.36,"end":9.86,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.0906445011496544},{"word":"the","start":9.92,"end":10.32,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10687711834907532},{"word":"your","start":10.639999,"end":10.88,"confidence":0.6723633,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07533339411020279},{"word":"inquiry","start":10.88,"end":11.28,"confidence":0.99609375,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.09637434035539628},{"word":"about","start":11.28,"end":11.78,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.07155108451843262},{"word":"activating","start":12.24,"end":12.74,"confidence":0.9819336,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.10621561855077744},{"word":"internet","start":12.96,"end":13.44,"confidence":0.97314453,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.09188339114189148},{"word":"service","start":13.44,"end":13.94,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.08576187491416931},{"word":"from","start":13.995,"end":14.474999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1202705055475235},{"word":"airtel","start":14.474999,"end":14.974999,"confidence":0.91589355,"punctuated_word":"Airtel?","sentiment":"neutral","sentiment_score":0.06563849747180939},{"word":"yeah","start":16.235,"end":16.735,"confidence":0.9243164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009151898324489594},{"word":"so","start":16.795,"end":17.295,"confidence":0.9091797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.014208035543560982},{"word":"i","start":18.555,"end":18.795,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03960451111197472},{"word":"i","start":18.795,"end":18.875,"confidence":0.5600586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.046951986849308014},{"word":"forgot","start":18.875,"end":19.275,"confidence":1.0,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":-0.05553329735994339},{"word":"to","start":19.275,"end":19.435,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06445007771253586},{"word":"mention","start":19.435,"end":19.915,"confidence":0.99902344,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.04551910981535912},{"word":"earlier","start":19.915,"end":20.395,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.04924885183572769},{"word":"that","start":20.395,"end":20.795,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.059904009103775024},{"word":"upon","start":20.795,"end":21.195,"confidence":0.9951172,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.06722485274076462},{"word":"checking","start":21.195,"end":21.675,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.039270129054784775},{"word":"your","start":21.675,"end":21.994999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06427323818206787},{"word":"address","start":21.994999,"end":22.474998,"confidence":0.99194336,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.05355026200413704},{"word":"there","start":22.474998,"end":22.715,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.08918963372707367},{"word":"is","start":22.715,"end":22.955,"confidence":0.77685547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08468395471572876},{"word":"also","start":22.955,"end":23.355,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.06069482117891312},{"word":"a","start":23.355,"end":23.855,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06570473313331604},{"word":"nfc","start":24.955,"end":25.455,"confidence":0.82666016,"punctuated_word":"NFC","sentiment":"neutral","sentiment_score":-0.08118420839309692},{"word":"charge","start":25.595,"end":26.095,"confidence":0.77075195,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.07479215413331985},{"word":"so","start":28.550001,"end":28.79,"confidence":0.8286133,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0536193922162056},{"word":"which","start":29.03,"end":29.53,"confidence":0.9753418,"punctuated_word":"which,","sentiment":"neutral","sentiment_score":-0.06356877088546753},{"word":"this","start":29.990002,"end":30.230001,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06034473702311516},{"word":"should","start":30.230001,"end":30.470001,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.07490759342908859},{"word":"be","start":30.470001,"end":30.630001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04578753560781479},{"word":"paid","start":30.630001,"end":30.95,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.043601736426353455},{"word":"by","start":30.95,"end":31.11,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.04007380083203316},{"word":"the","start":31.11,"end":31.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04760001972317696},{"word":"lot","start":31.27,"end":31.59,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.04758545383810997},{"word":"owner","start":31.59,"end":32.07,"confidence":0.9970703,"punctuated_word":"owner","sentiment":"neutral","sentiment_score":-0.050480008125305176},{"word":"or","start":32.07,"end":32.31,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0597044974565506},{"word":"the","start":32.31,"end":32.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05356203392148018},{"word":"landlord","start":32.55,"end":33.05,"confidence":0.9794922,"punctuated_word":"landlord.","sentiment":"neutral","sentiment_score":-0.05781615525484085},{"word":"so","start":33.59,"end":33.99,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03674372285604477},{"word":"the","start":33.99,"end":34.31,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03767121583223343},{"word":"new","start":34.31,"end":34.71,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.032163213938474655},{"word":"development","start":34.71,"end":35.21,"confidence":1.0,"punctuated_word":"development","sentiment":"neutral","sentiment_score":-0.0552472248673439},{"word":"charge","start":35.27,"end":35.670002,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.018628716468811035},{"word":"is","start":35.670002,"end":35.91,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03757800906896591},{"word":"a","start":35.91,"end":36.15,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007567377761006355},{"word":"onetime","start":36.15,"end":36.65,"confidence":0.85791016,"punctuated_word":"onetime","sentiment":"neutral","sentiment_score":-0.019820747897028923},{"word":"fee","start":36.79,"end":37.11,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.00016636773943901062},{"word":"applied","start":37.11,"end":37.510002,"confidence":0.99902344,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":-0.0013391263782978058},{"word":"to","start":37.510002,"end":37.75,"confidence":0.81689453,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.005170390009880066},{"word":"certain","start":38.39,"end":38.79,"confidence":0.99902344,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":0.0024827606976032257},{"word":"new","start":38.79,"end":39.03,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.011696327477693558},{"word":"property","start":39.03,"end":39.510002,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.010553739964962006},{"word":"developments","start":39.510002,"end":40.010002,"confidence":0.9951172,"punctuated_word":"developments.","sentiment":"neutral","sentiment_score":0.010793840512633324},{"word":"it","start":40.955,"end":41.115,"confidence":0.9951172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.032045453786849976},{"word":"helps","start":41.115,"end":41.515,"confidence":1.0,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.06549663841724396},{"word":"cover","start":41.515,"end":41.915,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.045365214347839355},{"word":"the","start":41.915,"end":42.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03695433586835861},{"word":"cost","start":42.235,"end":42.475,"confidence":0.96875,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.03922535851597786},{"word":"of","start":42.475,"end":42.715,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.044395655393600464},{"word":"connecting","start":42.715,"end":43.195,"confidence":1.0,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":0.05227856710553169},{"word":"new","start":43.195,"end":43.355,"confidence":0.99609375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.02962988242506981},{"word":"premises","start":43.355,"end":43.855,"confidence":1.0,"punctuated_word":"premises","sentiment":"neutral","sentiment_score":0.04148360714316368},{"word":"to","start":43.995,"end":44.235,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07269774377346039},{"word":"the","start":44.235,"end":44.555,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03387380763888359},{"word":"internet","start":44.555,"end":45.055,"confidence":0.98828125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.029366597533226013},{"word":"network","start":45.595,"end":46.095,"confidence":0.9916992,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.0026110056787729263},{"word":"so","start":46.955,"end":47.455,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.024937346577644348},{"word":"if","start":47.675,"end":47.995,"confidence":0.95703125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.030805785208940503},{"word":"you","start":47.995,"end":48.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035199664533138275},{"word":"were","start":48.155,"end":48.475,"confidence":0.74853516,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.042611025273799896},{"word":"renting","start":48.475,"end":48.975,"confidence":0.99853516,"punctuated_word":"renting,","sentiment":"neutral","sentiment_score":-0.03911859542131424},{"word":"please","start":50.155,"end":50.555,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05610315501689911},{"word":"inform","start":50.555,"end":50.875,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.055161766707897186},{"word":"your","start":50.875,"end":51.114998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08711963891983032},{"word":"landlord","start":51.114998,"end":51.614998,"confidence":0.9550781,"punctuated_word":"landlord","sentiment":"neutral","sentiment_score":-0.07559466361999512},{"word":"so","start":51.675,"end":51.835,"confidence":0.9716797,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09435086697340012},{"word":"they're","start":51.835,"end":52.075,"confidence":0.92944336,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.10856470465660097},{"word":"aware","start":52.075,"end":52.395,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.14183644950389862},{"word":"of","start":52.395,"end":52.555,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12919728457927704},{"word":"this","start":52.555,"end":52.795,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11513727903366087},{"word":"charge","start":52.795,"end":53.295,"confidence":0.9616699,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.1012233942747116},{"word":"but","start":53.88,"end":54.2,"confidence":0.98095703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08290410041809082},{"word":"if","start":54.2,"end":54.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10239560157060625},{"word":"you","start":54.36,"end":54.440002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11815203726291656},{"word":"are","start":54.440002,"end":54.600002,"confidence":0.9482422,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11522801220417024},{"word":"the","start":54.600002,"end":54.760002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1357665657997131},{"word":"own","start":54.760002,"end":55.24,"confidence":0.9536133,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.1546020358800888},{"word":"property","start":55.32,"end":55.800003,"confidence":0.9902344,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.10674172639846802},{"word":"owner","start":55.800003,"end":56.280003,"confidence":0.9921875,"punctuated_word":"owner,","sentiment":"neutral","sentiment_score":-0.1183544099330902},{"word":"then","start":56.280003,"end":56.52,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.10674921423196793},{"word":"you","start":56.52,"end":56.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11970557272434236},{"word":"will","start":56.68,"end":56.84,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1061723530292511},{"word":"be","start":56.84,"end":56.920002,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1052999198436737},{"word":"the","start":56.920002,"end":57.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13796547055244446},{"word":"one","start":57.08,"end":57.32,"confidence":0.98828125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14546869695186615},{"word":"responsible","start":57.32,"end":57.82,"confidence":1.0,"punctuated_word":"responsible","sentiment":"neutral","sentiment_score":-0.11645667254924774},{"word":"for","start":58.04,"end":58.280003,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1132073849439621},{"word":"paying","start":58.280003,"end":58.600002,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.1077987104654312},{"word":"it","start":58.600002,"end":59.100002,"confidence":0.99316406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.09832503646612167},{"word":"yeah","start":62.36,"end":62.86,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0802176222205162},{"word":"and","start":63.160004,"end":63.32,"confidence":0.8520508,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12540476024150848},{"word":"you","start":63.32,"end":63.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1636497527360916},{"word":"will","start":63.56,"end":63.72,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18585601449012756},{"word":"still","start":63.72,"end":64.04,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.19898942112922668},{"word":"be","start":64.04,"end":64.200005,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2508571445941925},{"word":"able","start":64.200005,"end":64.520004,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.30854201316833496},{"word":"to","start":64.520004,"end":64.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3309954106807709},{"word":"connect","start":64.92,"end":65.240005,"confidence":0.9589844,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.28717830777168274},{"word":"to","start":65.240005,"end":65.32,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3487517833709717},{"word":"the","start":65.32,"end":65.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28656795620918274},{"word":"internet","start":65.56,"end":66.06,"confidence":0.9838867,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.26367470622062683},{"word":"even","start":66.12,"end":66.36,"confidence":0.98095703,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.12271225452423096},{"word":"if","start":66.36,"end":66.6,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12688671052455902},{"word":"the","start":66.6,"end":67.1,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09390446543693542},{"word":"nfc","start":67.604996,"end":67.924995,"confidence":0.99902344,"punctuated_word":"NFC","sentiment":"neutral","sentiment_score":0.018452178686857224},{"word":"charge","start":67.924995,"end":68.325,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.052508220076560974},{"word":"hasn't","start":68.325,"end":68.645,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":0.08136461675167084},{"word":"been","start":68.645,"end":68.884995,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07143260538578033},{"word":"paid","start":68.884995,"end":69.125,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.015157535672187803},{"word":"yet","start":69.125,"end":69.625,"confidence":0.8405762,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":0.09486867487430573},{"word":"but","start":69.924995,"end":70.165,"confidence":0.9951172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03554844856262207},{"word":"please","start":70.165,"end":70.485,"confidence":0.9863281,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05499320477247238},{"word":"note","start":70.485,"end":70.725,"confidence":0.89746094,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.0594426766037941},{"word":"that","start":70.725,"end":70.965,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07264131307601929},{"word":"your","start":70.965,"end":71.125,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0718134194612503},{"word":"account","start":71.125,"end":71.445,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.13123121857643127},{"word":"may","start":71.445,"end":71.604996,"confidence":0.9951172,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.14654740691184998},{"word":"be","start":71.604996,"end":71.845,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1932636946439743},{"word":"suspended","start":71.845,"end":72.345,"confidence":1.0,"punctuated_word":"suspended","sentiment":"neutral","sentiment_score":-0.17618152499198914},{"word":"if","start":72.725,"end":72.965,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.20866337418556213},{"word":"the","start":72.965,"end":73.204994,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1467374861240387},{"word":"payment","start":73.204994,"end":73.604996,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.13602077960968018},{"word":"isn't","start":73.604996,"end":73.924995,"confidence":1.0,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.09998684376478197},{"word":"made","start":73.924995,"end":74.244995,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.1380951702594757},{"word":"by","start":74.244995,"end":74.564995,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.14635619521141052},{"word":"the","start":74.564995,"end":74.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06122148036956787},{"word":"due","start":74.805,"end":74.965,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.03852815926074982},{"word":"date","start":74.965,"end":75.465,"confidence":0.9975586,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.07772192358970642},{"word":"so","start":75.765,"end":76.265,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.014145717024803162},{"word":"if","start":76.485,"end":76.805,"confidence":0.9404297,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015239764004945757},{"word":"ever","start":76.805,"end":77.205,"confidence":0.99609375,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.0009912550449371338},{"word":"we'll","start":77.205,"end":77.524994,"confidence":0.9812012,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.009940661489963531},{"word":"be","start":77.524994,"end":77.685,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.001567453145980835},{"word":"activating","start":77.685,"end":78.185,"confidence":1.0,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.05833045020699501},{"word":"the","start":78.325,"end":78.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02213049679994583},{"word":"service","start":78.485,"end":78.985,"confidence":0.9980469,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.039350058883428574},{"word":"supa","start":79.78,"end":80.1,"confidence":0.8737793,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.07058870047330856},{"word":"network","start":80.1,"end":80.42,"confidence":0.7397461,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.11436855047941208},{"word":"is","start":80.42,"end":80.659996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05925443023443222},{"word":"the","start":80.659996,"end":80.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02678263932466507},{"word":"one","start":80.82,"end":80.979996,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03675253689289093},{"word":"who","start":80.979996,"end":81.14,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.03451439365744591},{"word":"will","start":81.14,"end":81.38,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.021929316222667698},{"word":"contact","start":81.38,"end":81.7,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.014253579080104828},{"word":"you","start":81.7,"end":81.939995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024651970714330673},{"word":"directly","start":81.939995,"end":82.439995,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.004589848220348358},{"word":"regarding","start":82.659996,"end":83.159996,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.013235468417406082},{"word":"this","start":83.21999,"end":83.46,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004592884331941605},{"word":"one","start":83.46,"end":83.96,"confidence":1.0,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.005181454122066498},{"word":"yeah","start":89.14,"end":89.619995,"confidence":0.9584961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06792894005775452},{"word":"and","start":89.619995,"end":90.119995,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009014029055833817},{"word":"for","start":90.899994,"end":91.22,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03899441659450531},{"word":"the","start":91.22,"end":91.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026616260409355164},{"word":"contract","start":92.02,"end":92.52,"confidence":0.9863281,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.0378066822886467},{"word":"term","start":92.74,"end":93.24,"confidence":0.986084,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.05213845521211624},{"word":"yeah","start":93.805,"end":94.305,"confidence":0.9729004,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05448795109987259},{"word":"just","start":95.805,"end":96.305,"confidence":0.95947266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.050582580268383026},{"word":"for","start":96.924995,"end":97.165,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.098639577627182},{"word":"you","start":97.165,"end":97.405,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0712578296661377},{"word":"to","start":97.405,"end":97.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08004659414291382},{"word":"be","start":97.485,"end":97.645,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0783122256398201},{"word":"aware","start":97.645,"end":98.145,"confidence":0.91967773,"punctuated_word":"aware,","sentiment":"neutral","sentiment_score":-0.0817081481218338},{"word":"if","start":98.525,"end":98.765,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09731906652450562},{"word":"you","start":98.765,"end":98.924995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17565393447875977},{"word":"will","start":98.924995,"end":99.165,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.15426816046237946},{"word":"be","start":99.165,"end":99.405,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17769233882427216},{"word":"canceling","start":99.405,"end":99.905,"confidence":0.8395996,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.17126959562301636},{"word":"within","start":99.965,"end":100.284996,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.2794472277164459},{"word":"the","start":100.284996,"end":100.765,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12259175628423692},{"word":"contract","start":100.765,"end":101.165,"confidence":0.9970703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.09907996654510498},{"word":"term","start":101.165,"end":101.665,"confidence":0.9951172,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.08066748082637787},{"word":"there's","start":101.725,"end":102.125,"confidence":0.7849121,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.11677678674459456},{"word":"a","start":102.125,"end":102.284996,"confidence":0.8886719,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10282839834690094},{"word":"cancellation","start":102.284996,"end":102.784996,"confidence":0.97998047,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.2072666734457016},{"word":"fee","start":103.085,"end":103.585,"confidence":0.83203125,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.13740584254264832},{"word":"unlike","start":103.725,"end":104.225,"confidence":0.8671875,"punctuated_word":"Unlike","sentiment":"neutral","sentiment_score":-0.06121011823415756},{"word":"if","start":104.365,"end":104.604996,"confidence":0.8076172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10577371716499329},{"word":"you","start":104.604996,"end":104.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06710561364889145},{"word":"proceed","start":104.765,"end":105.165,"confidence":0.99902344,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.08900686353445053},{"word":"with","start":105.165,"end":105.405,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10029444098472597},{"word":"no","start":105.405,"end":105.725,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.07770998775959015},{"word":"contract","start":105.725,"end":106.225,"confidence":0.9941406,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.06390605121850967},{"word":"you","start":106.82,"end":106.98,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023638494312763218},{"word":"just","start":106.98,"end":107.22,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0038654953241348262},{"word":"need","start":107.22,"end":107.46,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07662825286388397},{"word":"to","start":107.46,"end":107.54,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10899672657251358},{"word":"settle","start":107.54,"end":107.94,"confidence":0.9980469,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.12965884804725647},{"word":"the","start":107.94,"end":108.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08794467151165009},{"word":"connection","start":108.26,"end":108.76,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.09421484917402267},{"word":"fee","start":108.9,"end":109.4,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.05583550035953522},{"word":"if","start":109.46,"end":109.7,"confidence":0.5751953,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.055794376879930496},{"word":"ever","start":109.7,"end":110.2,"confidence":0.9863281,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.05770506337285042},{"word":"yeah","start":114.02,"end":114.52,"confidence":0.8208008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22204932570457456},{"word":"sorry","start":119.7,"end":120.2,"confidence":0.9123535,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.05351243540644646},{"word":"yeah","start":125.055,"end":125.555,"confidence":0.93603516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07815392315387726},{"word":"yeah","start":127.134995,"end":127.634995,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0656055361032486},{"word":"if","start":128.015,"end":128.515,"confidence":0.9243164,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.02935119904577732},{"word":"ever","start":128.895,"end":129.215,"confidence":0.99121094,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.025475606322288513},{"word":"there","start":129.215,"end":129.455,"confidence":0.9892578,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03728581964969635},{"word":"will","start":129.455,"end":129.61499,"confidence":0.6777344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.037306636571884155},{"word":"be","start":129.61499,"end":130.11499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.040877118706703186},{"word":"technical","start":130.415,"end":130.915,"confidence":0.9394531,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.07803849875926971},{"word":"issues","start":131.055,"end":131.555,"confidence":0.8312988,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":-0.0660906657576561},{"word":"well","start":131.855,"end":132.175,"confidence":0.63842773,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.059801001101732254},{"word":"yeah","start":132.175,"end":132.495,"confidence":0.9863281,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05918923020362854},{"word":"like","start":132.495,"end":132.815,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07482539862394333},{"word":"a","start":132.815,"end":132.975,"confidence":0.85058594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05090958625078201},{"word":"dropout","start":132.975,"end":133.455,"confidence":0.9108887,"punctuated_word":"dropout","sentiment":"neutral","sentiment_score":-0.0754213035106659},{"word":"or","start":133.455,"end":133.775,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0865476131439209},{"word":"outage","start":133.775,"end":134.275,"confidence":0.982666,"punctuated_word":"outage,","sentiment":"neutral","sentiment_score":-0.08606751263141632},{"word":"you","start":136.73,"end":136.89,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07061705738306046},{"word":"just","start":136.89,"end":137.12999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07215374708175659},{"word":"need","start":137.12999,"end":137.29,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08210854232311249},{"word":"to","start":137.29,"end":137.61,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09097221493721008},{"word":"contact","start":137.61,"end":138.01,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.11974435299634932},{"word":"us","start":138.01,"end":138.51,"confidence":0.8005371,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.07398620992898941},{"word":"and","start":139.04999,"end":139.37,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05765237659215927},{"word":"we'll","start":139.37,"end":139.87,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.05960104987025261},{"word":"escalate","start":140.25,"end":140.75,"confidence":0.9038086,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.09636703133583067},{"word":"the","start":140.81,"end":140.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06456130743026733},{"word":"issue","start":140.97,"end":141.37,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.08554807305335999},{"word":"or","start":141.37,"end":141.69,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06039661541581154},{"word":"troubleshoot","start":141.69,"end":142.19,"confidence":0.99934894,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":-0.06742735207080841},{"word":"it","start":142.25,"end":142.75,"confidence":0.8786621,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08262015879154205},{"word":"depends","start":142.81,"end":143.29,"confidence":0.9807129,"punctuated_word":"Depends","sentiment":"neutral","sentiment_score":-0.05136430636048317},{"word":"on","start":143.29,"end":143.53,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05215929076075554},{"word":"the","start":143.53,"end":144.03,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06424704194068909},{"word":"technical","start":145.04999,"end":145.54999,"confidence":0.97314453,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.09113463759422302},{"word":"issues","start":145.61,"end":146.01,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.08653391152620316},{"word":"that","start":146.01,"end":146.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06464552879333496},{"word":"you're","start":146.25,"end":146.48999,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07383676618337631},{"word":"facing","start":146.48999,"end":146.89,"confidence":0.79589844,"punctuated_word":"facing,","sentiment":"neutral","sentiment_score":-0.08847774565219879},{"word":"if","start":146.89,"end":147.12999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06225927919149399},{"word":"ever","start":147.12999,"end":147.62999,"confidence":0.9680176,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.04854106903076172},{"word":"yeah","start":150.455,"end":150.775,"confidence":0.96240234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2240612655878067},{"word":"and","start":150.775,"end":151.17499,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2783314883708954},{"word":"regarding","start":151.17499,"end":151.67499,"confidence":1.0,"punctuated_word":"regarding","sentiment":"positive","sentiment_score":0.4274242520332336},{"word":"the","start":151.735,"end":151.97499,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1656317263841629},{"word":"yeah","start":152.135,"end":152.295,"confidence":0.9428711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06676432490348816},{"word":"and","start":152.455,"end":152.775,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02915298193693161},{"word":"regarding","start":152.775,"end":153.25499,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.002640094608068466},{"word":"the","start":153.25499,"end":153.575,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007496517151594162},{"word":"like","start":153.735,"end":153.97499,"confidence":0.98535156,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0036980826407670975},{"word":"for","start":153.97499,"end":154.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002848837524652481},{"word":"example","start":154.215,"end":154.715,"confidence":0.9890137,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.0036867428570985794},{"word":"network","start":154.855,"end":155.355,"confidence":0.85058594,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.022922001779079437},{"word":"outages","start":155.415,"end":155.915,"confidence":0.98567706,"punctuated_word":"outages,","sentiment":"neutral","sentiment_score":-0.007277806755155325},{"word":"we're","start":158.295,"end":158.795,"confidence":0.9926758,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04237516969442368},{"word":"informing","start":159.81499,"end":160.31499,"confidence":0.5263672,"punctuated_word":"informing","sentiment":"neutral","sentiment_score":0.05288734659552574},{"word":"our","start":160.375,"end":160.53499,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03374103456735611},{"word":"customer","start":160.53499,"end":161.03499,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.028527792543172836},{"word":"via","start":161.17499,"end":161.575,"confidence":0.9970703,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.06844832748174667},{"word":"email","start":161.575,"end":162.075,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06545523554086685},{"word":"if","start":162.68001,"end":162.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019214464351534843},{"word":"there's","start":162.84,"end":163.16,"confidence":0.98168945,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.003467352595180273},{"word":"just","start":163.16,"end":163.48,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.000055458396673202515},{"word":"if","start":163.64,"end":163.88,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010629363358020782},{"word":"there","start":163.88,"end":164.28,"confidence":0.97265625,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0030883997678756714},{"word":"if","start":165.0,"end":165.16,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004260994493961334},{"word":"there's","start":165.16,"end":165.56,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.004475567489862442},{"word":"an","start":165.56,"end":165.72,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.00906294211745262},{"word":"outage","start":165.72,"end":166.22,"confidence":1.0,"punctuated_word":"outage","sentiment":"neutral","sentiment_score":-0.0212802030146122},{"word":"within","start":166.44,"end":166.76,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.06600572168827057},{"word":"the","start":166.76,"end":166.92,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04553035646677017},{"word":"area","start":166.92,"end":167.42,"confidence":0.8972168,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.03870140016078949},{"word":"yes","start":170.12,"end":170.28,"confidence":0.57055664,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.14825943112373352},{"word":"sir","start":170.28,"end":170.78,"confidence":0.99609375,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.21537375450134277},{"word":"yeah","start":171.32,"end":171.82,"confidence":0.9902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15166854858398438},{"word":"yeah","start":172.84,"end":173.34,"confidence":0.85668945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07088624686002731},{"word":"any","start":174.52,"end":174.76,"confidence":0.49414062,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":0.0203486867249012},{"word":"question","start":174.76,"end":175.26,"confidence":0.8845215,"punctuated_word":"question?","sentiment":"neutral","sentiment_score":0.01435176283121109},{"word":"mhmm","start":185.25499,"end":185.75499,"confidence":0.9897461,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.01426541619002819},{"word":"so","start":186.455,"end":186.935,"confidence":0.78759766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0215945765376091},{"word":"it","start":186.935,"end":187.175,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01741762086749077},{"word":"depends","start":187.175,"end":187.675,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.022252481430768967},{"word":"on","start":187.735,"end":188.235,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01643313094973564},{"word":"when","start":188.375,"end":188.61499,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0035396479070186615},{"word":"will","start":188.61499,"end":188.855,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0138140469789505},{"word":"you","start":188.855,"end":189.355,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00038190558552742},{"word":"sign","start":190.135,"end":190.375,"confidence":0.98291016,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.005014851689338684},{"word":"up","start":190.375,"end":190.535,"confidence":0.9970703,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.011803992092609406},{"word":"for","start":190.535,"end":190.69499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023906059563159943},{"word":"the","start":190.69499,"end":190.855,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015653692185878754},{"word":"service","start":190.855,"end":191.33499,"confidence":0.91918945,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.000951223075389862},{"word":"like","start":191.33499,"end":191.575,"confidence":0.97753906,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.006737586110830307},{"word":"for","start":191.575,"end":191.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.013935472816228868},{"word":"example","start":191.735,"end":192.235,"confidence":0.99853516,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":-0.0037086084485054016},{"word":"you'll","start":192.295,"end":192.795,"confidence":0.8288574,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.014442406594753264},{"word":"be","start":193.09,"end":193.32999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01429564505815506},{"word":"ordering","start":193.32999,"end":193.82999,"confidence":1.0,"punctuated_word":"ordering","sentiment":"neutral","sentiment_score":0.0192558653652668},{"word":"today","start":194.29,"end":194.79,"confidence":0.96533203,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.02652013674378395},{"word":"for","start":195.56999,"end":195.81,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022378679364919662},{"word":"a","start":195.81,"end":195.96999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0133619774132967},{"word":"service","start":195.96999,"end":196.46999,"confidence":0.8022461,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.0003269258886575699},{"word":"the","start":197.89,"end":198.04999,"confidence":0.6777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012890886515378952},{"word":"activation","start":198.04999,"end":198.54999,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.01369725726544857},{"word":"will","start":198.68999,"end":198.93,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.034447453916072845},{"word":"take","start":198.93,"end":199.32999,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.00911468267440796},{"word":"within","start":199.32999,"end":199.73,"confidence":0.99121094,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.003366168588399887},{"word":"twenty","start":199.73,"end":200.04999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.009629964828491213},{"word":"four","start":200.04999,"end":200.20999,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.014300737529993056},{"word":"hours","start":200.20999,"end":200.70999,"confidence":0.9641113,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.011849826201796532},{"word":"then","start":201.65,"end":202.12999,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.010228730738162994},{"word":"for","start":202.12999,"end":202.37,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006820604205131531},{"word":"the","start":202.37,"end":202.68999,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02017251029610634},{"word":"router","start":202.68999,"end":203.18999,"confidence":0.9880371,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.02465045265853405},{"word":"since","start":203.81,"end":204.31,"confidence":0.99609375,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.011496931314468384},{"word":"we","start":205.17,"end":205.32999,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.038260702043771744},{"word":"will","start":205.32999,"end":205.56999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.032305143773555756},{"word":"configure","start":205.56999,"end":206.06999,"confidence":1.0,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.05349224805831909},{"word":"it","start":206.12999,"end":206.37,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04997852444648743},{"word":"first","start":206.37,"end":206.87,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.035330336540937424},{"word":"and","start":207.985,"end":208.22499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.032618097960948944},{"word":"send","start":208.22499,"end":208.625,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.005913585424423218},{"word":"it","start":208.625,"end":208.78499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03853455185890198},{"word":"to","start":208.78499,"end":208.94499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024971552193164825},{"word":"the","start":208.94499,"end":209.265,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027710329741239548},{"word":"address","start":209.265,"end":209.665,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.015632499009370804},{"word":"you","start":209.665,"end":209.905,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02124515175819397},{"word":"provided","start":209.905,"end":210.405,"confidence":0.95751953,"punctuated_word":"provided,","sentiment":"neutral","sentiment_score":0.023378286510705948},{"word":"it","start":210.86499,"end":211.025,"confidence":0.96972656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010425589978694916},{"word":"will","start":211.025,"end":211.265,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.02440541610121727},{"word":"take","start":211.265,"end":211.58499,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.003024652600288391},{"word":"three","start":211.58499,"end":211.905,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.012220986187458038},{"word":"to","start":211.905,"end":212.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030658259987831116},{"word":"five","start":212.065,"end":212.305,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.006821759045124054},{"word":"business","start":212.305,"end":212.78499,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.027996212244033813},{"word":"days","start":212.78499,"end":213.28499,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.008889563381671906},{"word":"to","start":213.665,"end":213.985,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004918500781059265},{"word":"arrive","start":213.985,"end":214.305,"confidence":1.0,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":0.007002785801887512},{"word":"at","start":214.305,"end":214.465,"confidence":0.8769531,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007422640919685364},{"word":"your","start":214.465,"end":214.705,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01110905036330223},{"word":"address","start":214.705,"end":215.205,"confidence":0.9970703,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.004078241065144539},{"word":"then","start":215.58499,"end":216.065,"confidence":0.9970703,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.006895292550325394},{"word":"once","start":216.065,"end":216.385,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.02255064621567726},{"word":"it","start":216.385,"end":216.625,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05215451121330261},{"word":"arrives","start":216.625,"end":217.125,"confidence":0.9951172,"punctuated_word":"arrives,","sentiment":"neutral","sentiment_score":0.031988903880119324},{"word":"it's","start":217.58499,"end":217.745,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04163668304681778},{"word":"just","start":217.745,"end":217.985,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.042002610862255096},{"word":"a","start":217.985,"end":218.14499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05202476680278778},{"word":"simple","start":218.14499,"end":218.465,"confidence":1.0,"punctuated_word":"simple","sentiment":"neutral","sentiment_score":0.07432539761066437},{"word":"plug","start":218.465,"end":218.705,"confidence":1.0,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.07763701677322388},{"word":"and","start":218.705,"end":218.86499,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03905006870627403},{"word":"play","start":218.86499,"end":219.345,"confidence":0.9213867,"punctuated_word":"play.","sentiment":"neutral","sentiment_score":0.04961540549993515},{"word":"since","start":219.345,"end":219.58499,"confidence":1.0,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.029519882053136826},{"word":"it's","start":219.58499,"end":219.825,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04868282005190849},{"word":"already","start":219.825,"end":220.22499,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.062020327895879745},{"word":"preconfigured","start":220.22499,"end":220.72499,"confidence":0.99316406,"punctuated_word":"preconfigured,","sentiment":"neutral","sentiment_score":0.05610634386539459},{"word":"you","start":221.51,"end":221.67,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07320404052734375},{"word":"just","start":221.67,"end":221.82999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.056333497166633606},{"word":"need","start":221.82999,"end":221.90999,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.05859526991844177},{"word":"to","start":221.90999,"end":222.15,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04761479049921036},{"word":"connect","start":222.15,"end":222.54999,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.039243053644895554},{"word":"it","start":222.54999,"end":222.70999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05051431059837341},{"word":"to","start":222.70999,"end":222.87,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044659439474344254},{"word":"the","start":222.87,"end":223.10999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047665905207395554},{"word":"ntd","start":223.10999,"end":223.59,"confidence":0.80029297,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.03337913006544113},{"word":"box","start":223.59,"end":223.98999,"confidence":0.99072266,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.032544564455747604},{"word":"you","start":223.98999,"end":224.23,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.019837848842144012},{"word":"will","start":224.23,"end":224.39,"confidence":0.50878906,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0273241326212883},{"word":"see","start":224.39,"end":224.62999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0426902212202549},{"word":"that","start":224.62999,"end":224.79,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0229472815990448},{"word":"box","start":224.79,"end":225.26999,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.02035514265298843},{"word":"mounted","start":225.26999,"end":225.59,"confidence":1.0,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":0.01931508257985115},{"word":"on","start":225.59,"end":225.75,"confidence":0.9560547,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02420442551374435},{"word":"your","start":225.75,"end":225.90999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010281044989824297},{"word":"wall","start":225.90999,"end":226.40999,"confidence":1.0,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.03543858975172043},{"word":"at","start":226.95,"end":227.10999,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.004383739084005356},{"word":"the","start":227.10999,"end":227.34999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005092095583677292},{"word":"address","start":227.34999,"end":227.84999,"confidence":0.96435547,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.002533338963985443},{"word":"if","start":228.31,"end":228.62999,"confidence":0.62353516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01271364651620388},{"word":"ever","start":228.62999,"end":229.12999,"confidence":0.9970703,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.0220100749284029},{"word":"that's","start":235.365,"end":235.60501,"confidence":0.7319336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0398310050368309},{"word":"alright","start":235.60501,"end":236.10501,"confidence":0.7553711,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.0684417262673378},{"word":"mhmm","start":237.845,"end":238.345,"confidence":0.9752197,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04596454277634621},{"word":"yeah","start":238.725,"end":239.225,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04307623580098152},{"word":"anything","start":239.60501,"end":240.085,"confidence":0.6855469,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.032734427601099014},{"word":"any","start":240.16501,"end":240.485,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0025664828717708588},{"word":"question","start":240.485,"end":240.985,"confidence":0.9880371,"punctuated_word":"question?","sentiment":"neutral","sentiment_score":0.0004729442298412323},{"word":"okay","start":243.52501,"end":244.02501,"confidence":0.9758301,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08728233724832535},{"word":"just","start":244.085,"end":244.485,"confidence":0.99121094,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12099479138851166},{"word":"give","start":244.485,"end":244.645,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10416046530008316},{"word":"us","start":244.645,"end":244.80501,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1232433170080185},{"word":"a","start":244.80501,"end":244.96501,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10790064185857771},{"word":"callback","start":244.96501,"end":245.285,"confidence":0.9902344,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.08284993469715118},{"word":"if","start":245.285,"end":245.52501,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07873716950416565},{"word":"you","start":245.52501,"end":245.68501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06144892796874046},{"word":"need","start":245.68501,"end":245.925,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.044260524213314056},{"word":"assistance","start":245.925,"end":246.425,"confidence":0.9980469,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.03795335069298744},{"word":"or","start":246.565,"end":247.065,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06726421415805817},{"word":"have","start":247.205,"end":247.705,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03971166908740997},{"word":"more","start":247.925,"end":248.24501,"confidence":0.9580078,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.03609491512179375},{"word":"questions","start":248.24501,"end":248.74501,"confidence":0.79052734,"punctuated_word":"questions.","sentiment":"neutral","sentiment_score":0.07181133329868317},{"word":"k","start":250.95,"end":251.19,"confidence":0.9304199,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.15454164147377014},{"word":"thank","start":251.19,"end":251.51,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34696218371391296},{"word":"you","start":251.51,"end":251.99,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28520485758781433},{"word":"bye","start":251.99,"end":252.49,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24268463253974917},{"word":"have","start":252.55,"end":252.79,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.29845449328422546},{"word":"a","start":252.79,"end":252.87,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.60516357421875},{"word":"great","start":252.87,"end":253.11,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6195995807647705},{"word":"day","start":253.11,"end":253.61,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5853654146194458}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon. I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel? Yeah.\n\nSo I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord. So the new development charge is a onetime fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you were renting, please inform your landlord so they're aware of this charge. But if you are the own property owner, then you will be the one responsible for paying it.\n\nYeah. And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one. Yeah.\n\nAnd for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee. Unlike if you proceed with no contract, you just need to settle the connection fee if ever. Yeah. Sorry? Yeah.\n\nYeah. If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it. Depends on the technical issues that you're facing, if ever. Yeah. And regarding the Yeah.\n\nAnd regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area. Yes, sir. Yeah. Yeah. Any question?\n\nMhmm. So it depends on when will you sign up for the service. Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours. Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address. Then once it arrives, it's just a simple plug and play.\n\nSince it's already preconfigured, you just need to connect it to the NTD box. You will see that box mounted on your wall at the address if ever. That's alright. Mhmm. Yeah.\n\nAnything any question? Okay. Just give us a callback if you need assistance or have more questions. K. Thank you.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.0783185064792633},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.07328052818775177},{"text":"Good afternoon.","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2575265020132065},{"text":"I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel?","start":6.48,"end":14.974999,"sentiment":"neutral","sentiment_score":0.08946997134221925},{"text":"Yeah.","start":16.235,"end":16.735,"sentiment":"neutral","sentiment_score":0.009151898324489594}],"sentiment":"neutral","sentiment_score":0.09940275744251582,"num_words":23,"start":2.8,"end":16.735},{"sentences":[{"text":"So I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord.","start":16.795,"end":33.05,"sentiment":"neutral","sentiment_score":-0.05660127746241708},{"text":"So the new development charge is a onetime fee applied to, certain new property developments.","start":33.59,"end":40.010002,"sentiment":"neutral","sentiment_score":-0.015845128272970518},{"text":"It helps cover the cost of connecting new premises to the Internet network.","start":40.955,"end":46.095,"sentiment":"neutral","sentiment_score":0.04001552740541788},{"text":"So if you were renting, please inform your landlord so they're aware of this charge.","start":46.955,"end":53.295,"sentiment":"neutral","sentiment_score":-0.07579744135340055},{"text":"But if you are the own property owner, then you will be the one responsible for paying it.","start":53.88,"end":59.100002,"sentiment":"neutral","sentiment_score":-0.11618297340141402}],"sentiment":"neutral","sentiment_score":-0.051090976203103426,"num_words":92,"start":16.795,"end":59.100002},{"sentences":[{"text":"Yeah.","start":62.36,"end":62.86,"sentiment":"neutral","sentiment_score":0.0802176222205162},{"text":"And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet.","start":63.160004,"end":69.625,"sentiment":"neutral","sentiment_score":0.17138772662729024},{"text":"But please note that your account may be suspended if the payment isn't made by the due date.","start":69.924995,"end":75.465,"sentiment":"neutral","sentiment_score":-0.10688319015834066},{"text":"So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one.","start":75.765,"end":83.96,"sentiment":"neutral","sentiment_score":0.025166821444318407},{"text":"Yeah.","start":89.14,"end":89.619995,"sentiment":"neutral","sentiment_score":0.06792894005775452}],"sentiment":"neutral","sentiment_score":0.03574601511974804,"num_words":61,"start":62.36,"end":89.619995},{"sentences":[{"text":"And for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee.","start":89.619995,"end":103.585,"sentiment":"neutral","sentiment_score":-0.10335375681519508},{"text":"Unlike if you proceed with no contract, you just need to settle the connection fee if ever.","start":103.725,"end":110.2,"sentiment":"neutral","sentiment_score":-0.07362106354797587},{"text":"Yeah.","start":114.02,"end":114.52,"sentiment":"neutral","sentiment_score":0.22204932570457456},{"text":"Sorry?","start":119.7,"end":120.2,"sentiment":"neutral","sentiment_score":0.05351243540644646},{"text":"Yeah.","start":125.055,"end":125.555,"sentiment":"neutral","sentiment_score":0.07815392315387726}],"sentiment":"neutral","sentiment_score":-0.07737080703179042,"num_words":45,"start":89.619995,"end":125.555},{"sentences":[{"text":"Yeah.","start":127.134995,"end":127.634995,"sentiment":"neutral","sentiment_score":0.0656055361032486},{"text":"If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it.","start":128.015,"end":142.75,"sentiment":"neutral","sentiment_score":-0.06753368855320982},{"text":"Depends on the technical issues that you're facing, if ever.","start":142.81,"end":147.62999,"sentiment":"neutral","sentiment_score":-0.06831995770335197},{"text":"Yeah.","start":150.455,"end":150.775,"sentiment":"neutral","sentiment_score":0.2240612655878067},{"text":"And regarding the Yeah.","start":150.775,"end":152.295,"sentiment":"neutral","sentiment_score":0.23453794792294502}],"sentiment":"neutral","sentiment_score":-0.03059827870773998,"num_words":44,"start":127.134995,"end":152.295},{"sentences":[{"text":"And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area.","start":152.455,"end":167.42,"sentiment":"neutral","sentiment_score":0.006923214818995733},{"text":"Yes, sir.","start":170.12,"end":170.78,"sentiment":"neutral","sentiment_score":0.18181659281253815},{"text":"Yeah.","start":171.32,"end":171.82,"sentiment":"neutral","sentiment_score":0.15166854858398438},{"text":"Yeah.","start":172.84,"end":173.34,"sentiment":"neutral","sentiment_score":0.07088624686002731},{"text":"Any question?","start":174.52,"end":175.26,"sentiment":"neutral","sentiment_score":0.017350224778056145}],"sentiment":"neutral","sentiment_score":0.02502787549747154,"num_words":32,"start":152.455,"end":175.26},{"sentences":[{"text":"Mhmm.","start":185.25499,"end":185.75499,"sentiment":"neutral","sentiment_score":-0.01426541619002819},{"text":"So it depends on when will you sign up for the service.","start":186.455,"end":191.33499,"sentiment":"neutral","sentiment_score":-0.003175299304227034},{"text":"Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours.","start":191.33499,"end":200.70999,"sentiment":"neutral","sentiment_score":0.00023875033689869774},{"text":"Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address.","start":201.65,"end":215.205,"sentiment":"neutral","sentiment_score":0.01261822134256363},{"text":"Then once it arrives, it's just a simple plug and play.","start":215.58499,"end":219.345,"sentiment":"neutral","sentiment_score":0.04453466392376206}],"sentiment":"neutral","sentiment_score":0.011410611821976427,"num_words":73,"start":185.25499,"end":219.345},{"sentences":[{"text":"Since it's already preconfigured, you just need to connect it to the NTD box.","start":219.345,"end":223.98999,"sentiment":"neutral","sentiment_score":0.04857738395886762},{"text":"You will see that box mounted on your wall at the address if ever.","start":223.98999,"end":229.12999,"sentiment":"neutral","sentiment_score":0.012909110901611192},{"text":"That's alright.","start":235.365,"end":236.10501,"sentiment":"neutral","sentiment_score":0.05413636565208435},{"text":"Mhmm.","start":237.845,"end":238.345,"sentiment":"neutral","sentiment_score":0.04596454277634621},{"text":"Yeah.","start":238.725,"end":239.225,"sentiment":"neutral","sentiment_score":0.04307623580098152}],"sentiment":"neutral","sentiment_score":0.03306638868525624,"num_words":32,"start":219.345,"end":239.225},{"sentences":[{"text":"Anything any question?","start":239.60501,"end":240.985,"sentiment":"neutral","sentiment_score":0.011924618234237036},{"text":"Okay.","start":243.52501,"end":244.02501,"sentiment":"neutral","sentiment_score":0.08728233724832535},{"text":"Just give us a callback if you need assistance or have more questions.","start":244.085,"end":248.74501,"sentiment":"neutral","sentiment_score":0.07511009648442268},{"text":"K.","start":250.95,"end":251.19,"sentiment":"neutral","sentiment_score":0.15454164147377014},{"text":"Thank you.","start":251.19,"end":251.99,"sentiment":"neutral","sentiment_score":0.31608352065086365}],"sentiment":"neutral","sentiment_score":0.09430980645120143,"num_words":20,"start":239.60501,"end":251.99},{"sentences":[{"text":"Bye.","start":251.99,"end":252.49,"sentiment":"neutral","sentiment_score":0.24268463253974917},{"text":"Have a great day.","start":252.55,"end":253.61,"sentiment":"positive","sentiment_score":0.5271457657217979}],"sentiment":"positive","sentiment_score":0.4702535390853882,"num_words":5,"start":251.99,"end":253.61}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yeah. Yes. Alright. Yes. All good. Alright. Yeah. I get it. So is the Internet good? Like, it won't be lagging in between. Right? I mean, the Internet is good. Right? It won't be lagging in between or it won't stop working in middle of it. Okay. Cool. Thank you. Yeah. Yeah. Alright. Okay. Thank you. Not like, how many days before I have to, like, get the connection, like, before moving in? No. I get I get it. Yep. Okay. Yep. No more. Thank you. Sure. Thank you. Bye.","confidence":0.9797363,"words":[{"word":"hello","start":1.68,"end":2.1799998,"confidence":0.9250488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.019203906878829},{"word":"yes","start":14.525,"end":15.025,"confidence":0.7260742,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04054224118590355},{"word":"yeah","start":15.405,"end":15.905,"confidence":0.9074707,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02653242275118828},{"word":"yes","start":50.335,"end":50.835,"confidence":0.85498047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.054983265697956085},{"word":"alright","start":61.25,"end":61.75,"confidence":0.953125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.028837092220783234},{"word":"yes","start":87.195,"end":87.595,"confidence":0.85961914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11770311743021011},{"word":"all","start":87.595,"end":87.915,"confidence":0.28637695,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.26992347836494446},{"word":"good","start":87.915,"end":88.415,"confidence":0.7076416,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1914516389369965},{"word":"alright","start":112.665,"end":113.165,"confidence":0.9453125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06255136430263519},{"word":"yeah","start":113.225006,"end":113.465004,"confidence":0.98046875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09043102711439133},{"word":"i","start":113.465004,"end":113.625,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10668139159679411},{"word":"get","start":113.625,"end":113.865005,"confidence":0.86279297,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.13364218175411224},{"word":"it","start":113.865005,"end":114.105,"confidence":0.97021484,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1582073271274567},{"word":"so","start":114.105,"end":114.345,"confidence":0.8154297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2360249310731888},{"word":"is","start":114.345,"end":114.505005,"confidence":0.8833008,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21310201287269592},{"word":"the","start":114.505005,"end":114.665,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3198525905609131},{"word":"internet","start":114.665,"end":115.145004,"confidence":0.8457031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.29356569051742554},{"word":"good","start":115.145004,"end":115.465004,"confidence":0.923584,"punctuated_word":"good?","sentiment":"neutral","sentiment_score":0.2884896397590637},{"word":"like","start":115.465004,"end":115.785,"confidence":0.9301758,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.2526260018348694},{"word":"it","start":115.785,"end":115.94501,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3151364326477051},{"word":"won't","start":115.94501,"end":116.105,"confidence":0.9794922,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.21733951568603516},{"word":"be","start":116.105,"end":116.265,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17091642320156095},{"word":"lagging","start":116.265,"end":116.765,"confidence":0.9812012,"punctuated_word":"lagging","sentiment":"neutral","sentiment_score":0.05736682936549187},{"word":"in","start":117.465004,"end":117.625,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02809680253267288},{"word":"between","start":117.625,"end":118.125,"confidence":0.89624023,"punctuated_word":"between.","sentiment":"neutral","sentiment_score":0.07767505943775177},{"word":"right","start":118.185005,"end":118.685005,"confidence":0.9970703,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.11523951590061188},{"word":"i","start":120.64,"end":120.72,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16092370450496674},{"word":"mean","start":120.72,"end":121.04,"confidence":0.9863281,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.21044814586639404},{"word":"the","start":121.04,"end":121.200005,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.314576119184494},{"word":"internet","start":121.200005,"end":121.6,"confidence":0.90478516,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.2952648103237152},{"word":"is","start":121.6,"end":121.76,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.385608434677124},{"word":"good","start":121.76,"end":122.08,"confidence":0.9941406,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4057363271713257},{"word":"right","start":122.08,"end":122.4,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.2889878451824188},{"word":"it","start":122.4,"end":122.560005,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.27032509446144104},{"word":"won't","start":122.560005,"end":122.8,"confidence":0.99853516,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.20845529437065125},{"word":"be","start":122.8,"end":122.96,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1766107827425003},{"word":"lagging","start":122.96,"end":123.36,"confidence":0.9970703,"punctuated_word":"lagging","sentiment":"neutral","sentiment_score":0.12434598058462144},{"word":"in","start":123.36,"end":123.520004,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11080089211463928},{"word":"between","start":123.520004,"end":124.020004,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.12229923158884048},{"word":"or","start":124.32,"end":124.560005,"confidence":0.47070312,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10691788047552107},{"word":"it","start":124.560005,"end":124.72,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17530366778373718},{"word":"won't","start":124.72,"end":125.04,"confidence":0.98706055,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.11986088007688522},{"word":"stop","start":125.04,"end":125.36,"confidence":0.99609375,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":0.12591397762298584},{"word":"working","start":125.36,"end":125.76,"confidence":0.98535156,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.08492952585220337},{"word":"in","start":125.76,"end":125.840004,"confidence":0.78271484,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07341013103723526},{"word":"middle","start":125.840004,"end":126.16,"confidence":0.78271484,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.10443921387195589},{"word":"of","start":126.16,"end":126.240005,"confidence":0.97998047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13374164700508118},{"word":"it","start":126.240005,"end":126.740005,"confidence":0.73095703,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10241522639989852},{"word":"okay","start":149.22,"end":149.72,"confidence":0.9025879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1282765567302704},{"word":"cool","start":149.78,"end":150.28,"confidence":0.9975586,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.25813722610473633},{"word":"thank","start":150.90001,"end":151.22,"confidence":0.90722656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4491322934627533},{"word":"you","start":151.22,"end":151.72,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37716805934906006},{"word":"yeah","start":151.78,"end":152.28,"confidence":0.8300781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13722392916679382},{"word":"yeah","start":169.235,"end":169.39499,"confidence":0.7392578,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03272263705730438},{"word":"alright","start":169.39499,"end":169.89499,"confidence":0.98706055,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09423601627349854},{"word":"okay","start":171.795,"end":172.295,"confidence":0.98583984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23103775084018707},{"word":"thank","start":172.355,"end":172.67499,"confidence":0.9633789,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37861594557762146},{"word":"you","start":172.67499,"end":173.17499,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31819266080856323},{"word":"not","start":178.16,"end":178.64,"confidence":0.6166992,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.0471670962870121},{"word":"like","start":178.8,"end":179.12001,"confidence":0.9797363,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06121508777141571},{"word":"how","start":179.12001,"end":179.20001,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.04886098951101303},{"word":"many","start":179.20001,"end":179.44,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.060014769434928894},{"word":"days","start":179.44,"end":179.76001,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.0437343567609787},{"word":"before","start":179.76001,"end":180.08,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.06388549506664276},{"word":"i","start":180.08,"end":180.16,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09137781709432602},{"word":"have","start":180.16,"end":180.40001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.058227233588695526},{"word":"to","start":180.40001,"end":180.90001,"confidence":0.9946289,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.06379044055938721},{"word":"like","start":181.12001,"end":181.44,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07503915578126907},{"word":"get","start":181.44,"end":181.6,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10342198610305786},{"word":"the","start":181.6,"end":181.76001,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07029272615909576},{"word":"connection","start":181.76001,"end":182.26001,"confidence":0.7766113,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.07488763332366943},{"word":"like","start":182.88,"end":183.20001,"confidence":0.9794922,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07143302261829376},{"word":"before","start":183.20001,"end":183.52,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.06563663482666016},{"word":"moving","start":183.52,"end":183.84001,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.04942627251148224},{"word":"in","start":183.84001,"end":184.34001,"confidence":0.9975586,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.048725925385952},{"word":"no","start":231.73,"end":232.05,"confidence":0.82910156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09707790613174438},{"word":"i","start":232.05,"end":232.13,"confidence":0.75390625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1175738275051117},{"word":"get","start":232.13,"end":232.29001,"confidence":0.6040039,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0803261399269104},{"word":"i","start":232.29001,"end":232.53,"confidence":0.84765625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11081457138061523},{"word":"get","start":232.53,"end":232.69,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1540789008140564},{"word":"it","start":232.69,"end":233.19,"confidence":0.98706055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15297383069992063},{"word":"yep","start":236.61,"end":237.11,"confidence":0.9807129,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07280801981687546},{"word":"okay","start":237.25,"end":237.75,"confidence":0.97680664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0663549154996872},{"word":"yep","start":239.81,"end":240.31,"confidence":0.8496094,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016501322388648987},{"word":"no","start":241.265,"end":241.585,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.08389399200677872},{"word":"more","start":241.585,"end":241.985,"confidence":0.96435547,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.07000483572483063},{"word":"thank","start":241.985,"end":242.30501,"confidence":0.90771484,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.09840109199285509},{"word":"you","start":242.30501,"end":242.80501,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09535392373800278},{"word":"sure","start":249.265,"end":249.765,"confidence":0.97631836,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.13968732953071594},{"word":"thank","start":252.74487,"end":253.24487,"confidence":0.9667969,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49356165528297424},{"word":"you","start":262.34488,"end":262.59488,"confidence":0.9057617,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2389884293079376},{"word":"bye","start":262.59488,"end":263.09488,"confidence":0.8703613,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07617192715406418}],"paragraphs":{"transcript":"\nHello? Yes. Yeah. Yes. Alright.\n\nYes. All good. Alright. Yeah. I get it.\n\nSo is the Internet good? Like, it won't be lagging in between. Right? I mean, the Internet is good. Right?\n\nIt won't be lagging in between or it won't stop working in middle of it. Okay. Cool. Thank you. Yeah.\n\nYeah. Alright. Okay. Thank you. Not like, how many days before I have to, like, get the connection, like, before moving in?\n\nNo. I get I get it. Yep. Okay. Yep.\n\nNo more. Thank you. Sure. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.019203906878829},{"text":"Yes.","start":14.525,"end":15.025,"sentiment":"neutral","sentiment_score":0.04054224118590355},{"text":"Yeah.","start":15.405,"end":15.905,"sentiment":"neutral","sentiment_score":0.02653242275118828},{"text":"Yes.","start":50.335,"end":50.835,"sentiment":"neutral","sentiment_score":-0.054983265697956085},{"text":"Alright.","start":61.25,"end":61.75,"sentiment":"neutral","sentiment_score":0.028837092220783234}],"sentiment":"neutral","sentiment_score":0.012026479467749596,"num_words":5,"start":1.68,"end":61.75},{"sentences":[{"text":"Yes.","start":87.195,"end":87.595,"sentiment":"neutral","sentiment_score":0.11770311743021011},{"text":"All good.","start":87.595,"end":88.415,"sentiment":"neutral","sentiment_score":0.23068755865097046},{"text":"Alright.","start":112.665,"end":113.165,"sentiment":"neutral","sentiment_score":0.06255136430263519},{"text":"Yeah.","start":113.225006,"end":113.465004,"sentiment":"neutral","sentiment_score":0.09043102711439133},{"text":"I get it.","start":113.465004,"end":114.105,"sentiment":"neutral","sentiment_score":0.1328436334927877}],"sentiment":"neutral","sentiment_score":0.14132394082844257,"num_words":8,"start":87.195,"end":114.105},{"sentences":[{"text":"So is the Internet good?","start":114.105,"end":115.465004,"sentiment":"neutral","sentiment_score":0.2702069729566574},{"text":"Like, it won't be lagging in between.","start":115.465004,"end":118.125,"sentiment":"neutral","sentiment_score":0.15987958067229815},{"text":"Right?","start":118.185005,"end":118.685005,"sentiment":"neutral","sentiment_score":0.11523951590061188},{"text":"I mean, the Internet is good.","start":120.64,"end":122.08,"sentiment":"neutral","sentiment_score":0.29542625695466995},{"text":"Right?","start":122.08,"end":122.4,"sentiment":"neutral","sentiment_score":0.2889878451824188}],"sentiment":"neutral","sentiment_score":0.23234884161502123,"num_words":20,"start":114.105,"end":122.4},{"sentences":[{"text":"It won't be lagging in between or it won't stop working in middle of it.","start":122.4,"end":126.740005,"sentiment":"neutral","sentiment_score":0.13598462839921316},{"text":"Okay.","start":149.22,"end":149.72,"sentiment":"neutral","sentiment_score":0.1282765567302704},{"text":"Cool.","start":149.78,"end":150.28,"sentiment":"neutral","sentiment_score":0.25813722610473633},{"text":"Thank you.","start":150.90001,"end":151.72,"sentiment":"positive","sentiment_score":0.4131501764059067},{"text":"Yeah.","start":151.78,"end":152.28,"sentiment":"neutral","sentiment_score":0.13722392916679382}],"sentiment":"neutral","sentiment_score":0.16948537454009055,"num_words":20,"start":122.4,"end":152.28},{"sentences":[{"text":"Yeah.","start":169.235,"end":169.39499,"sentiment":"neutral","sentiment_score":0.03272263705730438},{"text":"Alright.","start":169.39499,"end":169.89499,"sentiment":"neutral","sentiment_score":0.09423601627349854},{"text":"Okay.","start":171.795,"end":172.295,"sentiment":"neutral","sentiment_score":0.23103775084018707},{"text":"Thank you.","start":172.355,"end":173.17499,"sentiment":"positive","sentiment_score":0.34840430319309235},{"text":"Not like, how many days before I have to, like, get the connection, like, before moving in?","start":178.16,"end":184.34001,"sentiment":"neutral","sentiment_score":-0.06453744957552236}],"sentiment":"neutral","sentiment_score":-0.001924165101213889,"num_words":22,"start":169.235,"end":184.34001},{"sentences":[{"text":"No.","start":231.73,"end":232.05,"sentiment":"neutral","sentiment_score":-0.09707790613174438},{"text":"I get I get it.","start":232.05,"end":233.19,"sentiment":"neutral","sentiment_score":-0.12315345406532288},{"text":"Yep.","start":236.61,"end":237.11,"sentiment":"neutral","sentiment_score":0.07280801981687546},{"text":"Okay.","start":237.25,"end":237.75,"sentiment":"neutral","sentiment_score":0.0663549154996872},{"text":"Yep.","start":239.81,"end":240.31,"sentiment":"neutral","sentiment_score":0.016501322388648987}],"sentiment":"neutral","sentiment_score":-0.0619089909725719,"num_words":9,"start":231.73,"end":240.31},{"sentences":[{"text":"No more.","start":241.265,"end":241.985,"sentiment":"neutral","sentiment_score":-0.07694941386580467},{"text":"Thank you.","start":241.985,"end":242.80501,"sentiment":"neutral","sentiment_score":0.09687750786542892},{"text":"Sure.","start":249.265,"end":249.765,"sentiment":"neutral","sentiment_score":0.13968732953071594},{"text":"Thank you.","start":252.74487,"end":262.59488,"sentiment":"positive","sentiment_score":0.36627504229545593},{"text":"Bye.","start":262.59488,"end":263.09488,"sentiment":"neutral","sentiment_score":-0.07617192715406418}],"sentiment":"neutral","sentiment_score":0.10449020937085152,"num_words":8,"start":241.265,"end":263.09488}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Yeah. So I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord. So the new development charge is a onetime fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you were renting, please\n\nChannel 1: Yes.\n\nChannel 0: inform your landlord so they're aware of this charge. But if you are the own property owner, then you will be the one responsible for paying it.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one.\n\nChannel 1: Yes. All good.\n\nChannel 0: Yeah. And for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee. Unlike if you proceed with no contract, you just need to settle the connection fee if ever.\n\nChannel 1: Alright. Yeah. I get it.\n\nChannel 0: Yeah.\n\nChannel 1: So is the Internet good? Like, it won't be lagging in between. Right?\n\nChannel 0: Sorry?\n\nChannel 1: I mean, the Internet is good. Right? It won't be lagging in between or it won't stop\n\nChannel 0: Yeah.\n\nChannel 1: working in middle of it.\n\nChannel 0: Yeah. If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it. Depends on the technical issues that you're facing, if ever.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Yeah. And\n\nChannel 1: Thank\n\nChannel 0: regarding\n\nChannel 1: you.\n\nChannel 0: the\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area.\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Yes, sir. Yeah.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Yeah. Any question?\n\nChannel 1: Not like, how many days before I have to, like, get the connection, like, before moving in?\n\nChannel 0: Mhmm. So it depends on when will you sign up for the service. Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours. Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address. Then once it arrives, it's just a simple plug and play.\n\nSince it's already preconfigured, you just need to connect it to the NTD box. You will see that box mounted on your wall at the address if ever.\n\nChannel 1: No. I get I get it.\n\nChannel 0: That's alright.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Mhmm. Yeah. Anything\n\nChannel 1: Yep.\n\nChannel 0: any question?\n\nChannel 1: No more. Thank you.\n\nChannel 0: Okay. Just give us a callback if you need assistance or have more questions.\n\nChannel 1: Sure.\n\nChannel 0: K. Thank you. Bye. Have\n\nChannel 1: Thank\n\nChannel 0: a great day.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.019203906878829}],"sentiment":"neutral","sentiment_score":0.019203906878829,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.0783185064792633},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.07328052818775177},{"text":"Good afternoon.","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2575265020132065},{"text":"I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel?","start":6.48,"end":14.974999,"sentiment":"neutral","sentiment_score":0.08946997134221925}],"sentiment":"neutral","sentiment_score":0.10350506922060793,"channel":0,"num_words":22,"start":2.8,"end":14.974999},{"sentences":[{"text":"Yes.","start":14.525,"end":15.025,"sentiment":"neutral","sentiment_score":0.04054224118590355},{"text":"Yeah.","start":15.405,"end":15.905,"sentiment":"neutral","sentiment_score":0.02653242275118828}],"sentiment":"neutral","sentiment_score":0.033537331968545914,"channel":1,"num_words":2,"start":14.525,"end":15.905},{"sentences":[{"text":"Yeah.","start":16.235,"end":16.735,"sentiment":"neutral","sentiment_score":0.009151898324489594},{"text":"So I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord.","start":16.795,"end":33.05,"sentiment":"neutral","sentiment_score":-0.05660127746241708},{"text":"So the new development charge is a onetime fee applied to, certain new property developments.","start":33.59,"end":40.010002,"sentiment":"neutral","sentiment_score":-0.015845128272970518},{"text":"It helps cover the cost of connecting new premises to the Internet network.","start":40.955,"end":46.095,"sentiment":"neutral","sentiment_score":0.04001552740541788},{"text":"So if you were renting, please","start":46.955,"end":50.555,"sentiment":"neutral","sentiment_score":-0.0381292620052894}],"sentiment":"neutral","sentiment_score":-0.025632399134337902,"channel":0,"num_words":66,"start":16.235,"end":50.555},{"sentences":[{"text":"Yes.","start":50.335,"end":50.835,"sentiment":"neutral","sentiment_score":-0.054983265697956085}],"sentiment":"neutral","sentiment_score":-0.054983265697956085,"channel":1,"num_words":1,"start":50.335,"end":50.835},{"sentences":[{"text":"inform your landlord so they're aware of this charge.","start":50.555,"end":53.295,"sentiment":"neutral","sentiment_score":-0.10090956091880798},{"text":"But if you are the own property owner, then you will be the one responsible for paying it.","start":53.88,"end":59.100002,"sentiment":"neutral","sentiment_score":-0.11618297340141402}],"sentiment":"neutral","sentiment_score":-0.11109183590721201,"channel":0,"num_words":27,"start":50.555,"end":59.100002},{"sentences":[{"text":"Alright.","start":61.25,"end":61.75,"sentiment":"neutral","sentiment_score":0.028837092220783234}],"sentiment":"neutral","sentiment_score":0.028837092220783234,"channel":1,"num_words":1,"start":61.25,"end":61.75},{"sentences":[{"text":"Yeah.","start":62.36,"end":62.86,"sentiment":"neutral","sentiment_score":0.0802176222205162},{"text":"And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet.","start":63.160004,"end":69.625,"sentiment":"neutral","sentiment_score":0.17138772662729024},{"text":"But please note that your account may be suspended if the payment isn't made by the due date.","start":69.924995,"end":75.465,"sentiment":"neutral","sentiment_score":-0.10688319015834066},{"text":"So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one.","start":75.765,"end":83.96,"sentiment":"neutral","sentiment_score":0.025166821444318407}],"sentiment":"neutral","sentiment_score":0.03520963303744793,"channel":0,"num_words":60,"start":62.36,"end":83.96},{"sentences":[{"text":"Yes.","start":87.195,"end":87.595,"sentiment":"neutral","sentiment_score":0.11770311743021011},{"text":"All good.","start":87.595,"end":88.415,"sentiment":"neutral","sentiment_score":0.23068755865097046}],"sentiment":"neutral","sentiment_score":0.19302607824405035,"channel":1,"num_words":3,"start":87.195,"end":88.415},{"sentences":[{"text":"Yeah.","start":89.14,"end":89.619995,"sentiment":"neutral","sentiment_score":0.06792894005775452},{"text":"And for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee.","start":89.619995,"end":103.585,"sentiment":"neutral","sentiment_score":-0.10335375681519508},{"text":"Unlike if you proceed with no contract, you just need to settle the connection fee if ever.","start":103.725,"end":110.2,"sentiment":"neutral","sentiment_score":-0.07362106354797587}],"sentiment":"neutral","sentiment_score":-0.08761565257297006,"channel":0,"num_words":43,"start":89.14,"end":110.2},{"sentences":[{"text":"Alright.","start":112.665,"end":113.165,"sentiment":"neutral","sentiment_score":0.06255136430263519},{"text":"Yeah.","start":113.225006,"end":113.465004,"sentiment":"neutral","sentiment_score":0.09043102711439133},{"text":"I get it.","start":113.465004,"end":114.105,"sentiment":"neutral","sentiment_score":0.1328436334927877}],"sentiment":"neutral","sentiment_score":0.1103026583790779,"channel":1,"num_words":5,"start":112.665,"end":114.105},{"sentences":[{"text":"Yeah.","start":114.02,"end":114.52,"sentiment":"neutral","sentiment_score":0.22204932570457456}],"sentiment":"neutral","sentiment_score":0.22204932570457456,"channel":0,"num_words":1,"start":114.02,"end":114.52},{"sentences":[{"text":"So is the Internet good?","start":114.105,"end":115.465004,"sentiment":"neutral","sentiment_score":0.2702069729566574},{"text":"Like, it won't be lagging in between.","start":115.465004,"end":118.125,"sentiment":"neutral","sentiment_score":0.15987958067229815},{"text":"Right?","start":118.185005,"end":118.685005,"sentiment":"neutral","sentiment_score":0.11523951590061188}],"sentiment":"neutral","sentiment_score":0.19887934195307586,"channel":1,"num_words":13,"start":114.105,"end":118.685005},{"sentences":[{"text":"Sorry?","start":119.7,"end":120.2,"sentiment":"neutral","sentiment_score":0.05351243540644646}],"sentiment":"neutral","sentiment_score":0.05351243540644646,"channel":0,"num_words":1,"start":119.7,"end":120.2},{"sentences":[{"text":"I mean, the Internet is good.","start":120.64,"end":122.08,"sentiment":"neutral","sentiment_score":0.29542625695466995},{"text":"Right?","start":122.08,"end":122.4,"sentiment":"neutral","sentiment_score":0.2889878451824188},{"text":"It won't be lagging in between or it won't stop","start":122.4,"end":125.36,"sentiment":"neutral","sentiment_score":0.15408336818218232}],"sentiment":"neutral","sentiment_score":0.21190465110189774,"channel":1,"num_words":17,"start":120.64,"end":125.36},{"sentences":[{"text":"Yeah.","start":125.055,"end":125.555,"sentiment":"neutral","sentiment_score":0.07815392315387726}],"sentiment":"neutral","sentiment_score":0.07815392315387726,"channel":0,"num_words":1,"start":125.055,"end":125.555},{"sentences":[{"text":"working in middle of it.","start":125.36,"end":126.740005,"sentiment":"neutral","sentiment_score":0.09978714883327484}],"sentiment":"neutral","sentiment_score":0.09978714883327484,"channel":1,"num_words":5,"start":125.36,"end":126.740005},{"sentences":[{"text":"Yeah.","start":127.134995,"end":127.634995,"sentiment":"neutral","sentiment_score":0.0656055361032486},{"text":"If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it.","start":128.015,"end":142.75,"sentiment":"neutral","sentiment_score":-0.06753368855320982},{"text":"Depends on the technical issues that you're facing, if ever.","start":142.81,"end":147.62999,"sentiment":"neutral","sentiment_score":-0.06831995770335197}],"sentiment":"neutral","sentiment_score":-0.06432146975436272,"channel":0,"num_words":39,"start":127.134995,"end":147.62999},{"sentences":[{"text":"Okay.","start":149.22,"end":149.72,"sentiment":"neutral","sentiment_score":0.1282765567302704},{"text":"Cool.","start":149.78,"end":150.28,"sentiment":"neutral","sentiment_score":0.25813722610473633}],"sentiment":"neutral","sentiment_score":0.19320689141750336,"channel":1,"num_words":2,"start":149.22,"end":150.28},{"sentences":[{"text":"Yeah.","start":150.455,"end":150.775,"sentiment":"neutral","sentiment_score":0.2240612655878067},{"text":"And","start":150.775,"end":151.17499,"sentiment":"neutral","sentiment_score":0.2783314883708954}],"sentiment":"neutral","sentiment_score":0.25119637697935104,"channel":0,"num_words":2,"start":150.455,"end":151.17499},{"sentences":[{"text":"Thank","start":150.90001,"end":151.22,"sentiment":"positive","sentiment_score":0.4491322934627533}],"sentiment":"positive","sentiment_score":0.4491322934627533,"channel":1,"num_words":1,"start":150.90001,"end":151.22},{"sentences":[{"text":"regarding","start":151.17499,"end":151.67499,"sentiment":"positive","sentiment_score":0.4274242520332336}],"sentiment":"positive","sentiment_score":0.4274242520332336,"channel":0,"num_words":1,"start":151.17499,"end":151.67499},{"sentences":[{"text":"you.","start":151.22,"end":151.72,"sentiment":"positive","sentiment_score":0.37716805934906006}],"sentiment":"positive","sentiment_score":0.37716805934906006,"channel":1,"num_words":1,"start":151.22,"end":151.72},{"sentences":[{"text":"the","start":151.735,"end":151.97499,"sentiment":"neutral","sentiment_score":0.1656317263841629}],"sentiment":"neutral","sentiment_score":0.1656317263841629,"channel":0,"num_words":1,"start":151.735,"end":151.97499},{"sentences":[{"text":"Yeah.","start":151.78,"end":152.28,"sentiment":"neutral","sentiment_score":0.13722392916679382}],"sentiment":"neutral","sentiment_score":0.13722392916679382,"channel":1,"num_words":1,"start":151.78,"end":152.28},{"sentences":[{"text":"Yeah.","start":152.135,"end":152.295,"sentiment":"neutral","sentiment_score":0.06676432490348816},{"text":"And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area.","start":152.455,"end":167.42,"sentiment":"neutral","sentiment_score":0.006923214818995733}],"sentiment":"neutral","sentiment_score":0.009139552229532489,"channel":0,"num_words":27,"start":152.135,"end":167.42},{"sentences":[{"text":"Yeah.","start":169.235,"end":169.39499,"sentiment":"neutral","sentiment_score":0.03272263705730438},{"text":"Alright.","start":169.39499,"end":169.89499,"sentiment":"neutral","sentiment_score":0.09423601627349854}],"sentiment":"neutral","sentiment_score":0.06347932666540146,"channel":1,"num_words":2,"start":169.235,"end":169.89499},{"sentences":[{"text":"Yes, sir.","start":170.12,"end":170.78,"sentiment":"neutral","sentiment_score":0.18181659281253815},{"text":"Yeah.","start":171.32,"end":171.82,"sentiment":"neutral","sentiment_score":0.15166854858398438}],"sentiment":"neutral","sentiment_score":0.17176724473635355,"channel":0,"num_words":3,"start":170.12,"end":171.82},{"sentences":[{"text":"Okay.","start":171.795,"end":172.295,"sentiment":"neutral","sentiment_score":0.23103775084018707},{"text":"Thank you.","start":172.355,"end":173.17499,"sentiment":"positive","sentiment_score":0.34840430319309235}],"sentiment":"neutral","sentiment_score":0.3092821190754573,"channel":1,"num_words":3,"start":171.795,"end":173.17499},{"sentences":[{"text":"Yeah.","start":172.84,"end":173.34,"sentiment":"neutral","sentiment_score":0.07088624686002731},{"text":"Any question?","start":174.52,"end":175.26,"sentiment":"neutral","sentiment_score":0.017350224778056145}],"sentiment":"neutral","sentiment_score":0.03519556547204653,"channel":0,"num_words":3,"start":172.84,"end":175.26},{"sentences":[{"text":"Not like, how many days before I have to, like, get the connection, like, before moving in?","start":178.16,"end":184.34001,"sentiment":"neutral","sentiment_score":-0.06453744957552236}],"sentiment":"neutral","sentiment_score":-0.06453744957552236,"channel":1,"num_words":17,"start":178.16,"end":184.34001},{"sentences":[{"text":"Mhmm.","start":185.25499,"end":185.75499,"sentiment":"neutral","sentiment_score":-0.01426541619002819},{"text":"So it depends on when will you sign up for the service.","start":186.455,"end":191.33499,"sentiment":"neutral","sentiment_score":-0.003175299304227034},{"text":"Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours.","start":191.33499,"end":200.70999,"sentiment":"neutral","sentiment_score":0.00023875033689869774},{"text":"Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address.","start":201.65,"end":215.205,"sentiment":"neutral","sentiment_score":0.01261822134256363},{"text":"Then once it arrives, it's just a simple plug and play.","start":215.58499,"end":219.345,"sentiment":"neutral","sentiment_score":0.04453466392376206}],"sentiment":"neutral","sentiment_score":0.011410611821976427,"channel":0,"num_words":73,"start":185.25499,"end":219.345},{"sentences":[{"text":"Since it's already preconfigured, you just need to connect it to the NTD box.","start":219.345,"end":223.98999,"sentiment":"neutral","sentiment_score":0.04857738395886762},{"text":"You will see that box mounted on your wall at the address if ever.","start":223.98999,"end":229.12999,"sentiment":"neutral","sentiment_score":0.012909110901611192}],"sentiment":"neutral","sentiment_score":0.030743247430239404,"channel":0,"num_words":28,"start":219.345,"end":229.12999},{"sentences":[{"text":"No.","start":231.73,"end":232.05,"sentiment":"neutral","sentiment_score":-0.09707790613174438},{"text":"I get I get it.","start":232.05,"end":233.19,"sentiment":"neutral","sentiment_score":-0.12315345406532288}],"sentiment":"neutral","sentiment_score":-0.11880752940972646,"channel":1,"num_words":6,"start":231.73,"end":233.19},{"sentences":[{"text":"That's alright.","start":235.365,"end":236.10501,"sentiment":"neutral","sentiment_score":0.05413636565208435}],"sentiment":"neutral","sentiment_score":0.05413636565208435,"channel":0,"num_words":2,"start":235.365,"end":236.10501},{"sentences":[{"text":"Yep.","start":236.61,"end":237.11,"sentiment":"neutral","sentiment_score":0.07280801981687546},{"text":"Okay.","start":237.25,"end":237.75,"sentiment":"neutral","sentiment_score":0.0663549154996872}],"sentiment":"neutral","sentiment_score":0.06958146765828133,"channel":1,"num_words":2,"start":236.61,"end":237.75},{"sentences":[{"text":"Mhmm.","start":237.845,"end":238.345,"sentiment":"neutral","sentiment_score":0.04596454277634621},{"text":"Yeah.","start":238.725,"end":239.225,"sentiment":"neutral","sentiment_score":0.04307623580098152},{"text":"Anything","start":239.60501,"end":240.085,"sentiment":"neutral","sentiment_score":0.032734427601099014}],"sentiment":"neutral","sentiment_score":0.040591735392808914,"channel":0,"num_words":3,"start":237.845,"end":240.085},{"sentences":[{"text":"Yep.","start":239.81,"end":240.31,"sentiment":"neutral","sentiment_score":0.016501322388648987}],"sentiment":"neutral","sentiment_score":0.016501322388648987,"channel":1,"num_words":1,"start":239.81,"end":240.31},{"sentences":[{"text":"any question?","start":240.16501,"end":240.985,"sentiment":"neutral","sentiment_score":0.0015197135508060455}],"sentiment":"neutral","sentiment_score":0.0015197135508060455,"channel":0,"num_words":2,"start":240.16501,"end":240.985},{"sentences":[{"text":"No more.","start":241.265,"end":241.985,"sentiment":"neutral","sentiment_score":-0.07694941386580467},{"text":"Thank you.","start":241.985,"end":242.80501,"sentiment":"neutral","sentiment_score":0.09687750786542892}],"sentiment":"neutral","sentiment_score":0.00996404699981213,"channel":1,"num_words":4,"start":241.265,"end":242.80501},{"sentences":[{"text":"Okay.","start":243.52501,"end":244.02501,"sentiment":"neutral","sentiment_score":0.08728233724832535},{"text":"Just give us a callback if you need assistance or have more questions.","start":244.085,"end":248.74501,"sentiment":"neutral","sentiment_score":0.07511009648442268}],"sentiment":"neutral","sentiment_score":0.07597954225327287,"channel":0,"num_words":14,"start":243.52501,"end":248.74501},{"sentences":[{"text":"Sure.","start":249.265,"end":249.765,"sentiment":"neutral","sentiment_score":0.13968732953071594}],"sentiment":"neutral","sentiment_score":0.13968732953071594,"channel":1,"num_words":1,"start":249.265,"end":249.765},{"sentences":[{"text":"K.","start":250.95,"end":251.19,"sentiment":"neutral","sentiment_score":0.15454164147377014},{"text":"Thank you.","start":251.19,"end":251.99,"sentiment":"neutral","sentiment_score":0.31608352065086365},{"text":"Bye.","start":251.99,"end":252.49,"sentiment":"neutral","sentiment_score":0.24268463253974917},{"text":"Have","start":252.55,"end":252.79,"sentiment":"neutral","sentiment_score":0.29845449328422546}],"sentiment":"neutral","sentiment_score":0.26556956171989443,"channel":0,"num_words":5,"start":250.95,"end":252.79},{"sentences":[{"text":"Thank","start":252.74487,"end":253.24487,"sentiment":"positive","sentiment_score":0.49356165528297424}],"sentiment":"positive","sentiment_score":0.49356165528297424,"channel":1,"num_words":1,"start":252.74487,"end":253.24487},{"sentences":[{"text":"a great day.","start":252.79,"end":253.61,"sentiment":"positive","sentiment_score":0.6033761898676554}],"sentiment":"positive","sentiment_score":0.6033761898676554,"channel":0,"num_words":3,"start":252.79,"end":253.61},{"sentences":[{"text":"you.","start":262.34488,"end":262.59488,"sentiment":"neutral","sentiment_score":0.2389884293079376},{"text":"Bye.","start":262.59488,"end":263.09488,"sentiment":"neutral","sentiment_score":-0.07617192715406418}],"sentiment":"neutral","sentiment_score":0.08140825107693671,"channel":1,"num_words":2,"start":262.34488,"end":263.09488}]},"summary":{"result":"success","short":"The customer called about activating their Internet service from Airtel and the agent explained that there is a NFC charge that needs to be paid by the lot owner or landlord. The customer may be suspended their account if the payment isn't made by the due date. The agent also informed the customer about a cancellation fee if they cancel within the contract term and that there may be technical issues if the customer experiences a dropout or outage. The agent also informed the customer about the activation process and the router's installation."},"intents":{"segments":[{"text":"And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one. Yes.","start_word":121,"end_word":180,"intents":[{"intent":"Fix connectivity issue and ensure connectivity","confidence_score":1.1544357e-12}]},{"text":"And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area. Yeah.","start_word":318,"end_word":344,"intents":[{"intent":"Schedule service outage","confidence_score":0.034165703}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. I'm the one who spoke with you earlier regarding the your inquiry about activating Internet service from Airtel? Yes. Yeah. Yeah. So I I forgot to mention earlier that upon checking your address, there is also a NFC charge, so which, this should be paid by the lot owner or the landlord. So the new development charge is a onetime fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you were renting, please Yes. inform your landlord so they're aware of this charge. But if you are the own property owner, then you will be the one responsible for paying it. Alright. Yeah. And you will still be able to connect to the Internet even if the NFC charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. So if ever we'll be activating the service, Supa Network is the one who will contact you directly regarding this one. Yes. All good. Yeah. And for the contract term, yeah, just for you to be aware, if you will be canceling within the contract term, there's a cancellation fee. Unlike if you proceed with no contract, you just need to settle the connection fee if ever. Alright. Yeah. I get it. Yeah. So is the Internet good? Like, it won't be lagging in between. Right? Sorry? I mean, the Internet is good. Right? It won't be lagging in between or it won't stop Yeah. working in middle of it. Yeah. If ever there will be technical issues, well, yeah, like a dropout or outage, you just need to contact us, and we'll escalate the issue or troubleshoot it. Depends on the technical issues that you're facing, if ever. Okay. Cool. Yeah.","start_word":0,"end_word":310,"sentiment":"neutral","sentiment_score":0.012428446813603304},{"text":"And Thank regarding you.","start_word":311,"end_word":314,"sentiment":"positive","sentiment_score":0.3818448483943939},{"text":"the Yeah. Yeah. And regarding the like, for example, network outages, we're informing our customer via email if there's just if there if there's an outage within the area. Yeah. Alright. Yes, sir. Yeah. Okay.","start_word":315,"end_word":349,"sentiment":"neutral","sentiment_score":0.04774411767721176},{"text":"Thank you.","start_word":350,"end_word":351,"sentiment":"positive","sentiment_score":0.33833378553390503},{"text":"Yeah. Any question? Not like, how many days before I have to, like, get the connection, like, before moving in? Mhmm. So it depends on when will you sign up for the service. Like, for example, you'll be ordering today for a service, the activation will take within twenty four hours. Then for the router, since we will configure it first and send it to the address you provided, it will take three to five business days to arrive at your address. Then once it arrives, it's just a simple plug and play. Since it's already preconfigured, you just need to connect it to the NTD box. You will see that box mounted on your wall at the address if ever. No. I get I get it. That's alright. Yep. Okay. Mhmm. Yeah. Anything Yep. any question? No more. Thank you. Okay. Just give us a callback if you need assistance or have more questions. Sure. K. Thank you. Bye.","start_word":352,"end_word":511,"sentiment":"neutral","sentiment_score":0.021177414804697037},{"text":"Have Thank a great day. you.","start_word":512,"end_word":517,"sentiment":"positive","sentiment_score":0.5008721947669983},{"text":"Bye.","start_word":518,"end_word":518,"sentiment":"neutral","sentiment_score":0.12160256505012512}],"average":{"sentiment":"neutral","sentiment_score":0.027538789874932967}}}}