{"metadata":{"transaction_key":"deprecated","request_id":"01a0a773-5014-7493-92a9-1ab0f68d1cba","sha256":"df9a19cc41e1f15409c5a4fe336324c48950141c9db22548e977a13d990c43b9","created":"2026-09-15T23:42:28.381Z","duration":27.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Hari calling from Gutter Clean First. I'm just following up regarding your inquiry from Lubbock about our cleaning service. We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it. If you have a month","confidence":0.99902344,"words":[{"word":"hi","start":8.32,"end":8.72,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3262055814266205},{"word":"good","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5398213863372803},{"word":"morning","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4635077714920044},{"word":"this","start":9.599999,"end":9.84,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2612093389034271},{"word":"is","start":9.84,"end":10.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2527458667755127},{"word":"hari","start":10.0,"end":10.48,"confidence":0.30126953,"punctuated_word":"Hari","sentiment":"neutral","sentiment_score":0.25342148542404175},{"word":"calling","start":10.48,"end":10.88,"confidence":0.9482422,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.30359309911727905},{"word":"from","start":10.88,"end":11.2,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2684195637702942},{"word":"gutter","start":11.2,"end":11.5199995,"confidence":0.65270996,"punctuated_word":"Gutter","sentiment":"neutral","sentiment_score":0.1907079517841339},{"word":"clean","start":11.5199995,"end":11.84,"confidence":0.9453125,"punctuated_word":"Clean","sentiment":"neutral","sentiment_score":0.20323187112808228},{"word":"first","start":11.84,"end":12.34,"confidence":0.9355469,"punctuated_word":"First.","sentiment":"positive","sentiment_score":0.3450368642807007},{"word":"i'm","start":13.1449995,"end":13.304999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2149902582168579},{"word":"just","start":13.304999,"end":13.625,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2588573396205902},{"word":"following","start":13.625,"end":14.025,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.27005642652511597},{"word":"up","start":14.025,"end":14.344999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.30866092443466187},{"word":"regarding","start":14.344999,"end":14.745,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.2665766179561615},{"word":"your","start":14.745,"end":14.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2961433529853821},{"word":"inquiry","start":14.985,"end":15.385,"confidence":0.9980469,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.321117103099823},{"word":"from","start":15.385,"end":15.625,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27079063653945923},{"word":"lubbock","start":15.625,"end":16.125,"confidence":0.48506674,"punctuated_word":"Lubbock","sentiment":"neutral","sentiment_score":0.24263140559196472},{"word":"about","start":16.185,"end":16.425,"confidence":0.6191406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2367534041404724},{"word":"our","start":16.425,"end":16.664999,"confidence":0.9741211,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2716943025588989},{"word":"cleaning","start":16.664999,"end":17.064999,"confidence":0.8041992,"punctuated_word":"cleaning","sentiment":"neutral","sentiment_score":0.16435274481773376},{"word":"service","start":17.064999,"end":17.564999,"confidence":1.0,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.25229412317276},{"word":"we've","start":18.825,"end":19.145,"confidence":0.8425293,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.24371573328971863},{"word":"already","start":19.145,"end":19.465,"confidence":1.0,"punctuated_word":"already","sentiment":"positive","sentiment_score":0.430442214012146},{"word":"sent","start":19.465,"end":19.705,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.23991641402244568},{"word":"you","start":19.705,"end":19.865,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3192099928855896},{"word":"an","start":19.865,"end":20.105,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2105114459991455},{"word":"email","start":20.105,"end":20.425,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2742270231246948},{"word":"with","start":20.425,"end":20.585,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.31404781341552734},{"word":"the","start":20.585,"end":20.744999,"confidence":0.6425781,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34100210666656494},{"word":"quotation","start":20.744999,"end":21.244999,"confidence":0.9970703,"punctuated_word":"quotation","sentiment":"neutral","sentiment_score":0.2197648286819458},{"word":"for","start":21.305,"end":21.545,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3824443519115448},{"word":"the","start":21.545,"end":21.705,"confidence":0.9223633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31184500455856323},{"word":"service","start":21.705,"end":22.205,"confidence":0.8029785,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.23302386701107025},{"word":"so","start":22.425,"end":22.744999,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.30350807309150696},{"word":"i","start":22.744999,"end":22.904999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2787742614746094},{"word":"just","start":22.904999,"end":23.145,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2597446143627167},{"word":"wanted","start":23.145,"end":23.465,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.17689035832881927},{"word":"to","start":23.465,"end":23.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2394607961177826},{"word":"check","start":23.625,"end":23.865,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.26484164595603943},{"word":"if","start":23.865,"end":24.105,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17099320888519287},{"word":"you've","start":24.105,"end":24.505,"confidence":0.84936523,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.2734561562538147},{"word":"had","start":24.505,"end":24.825,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.18017975986003876},{"word":"a","start":24.825,"end":24.985,"confidence":0.94921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3011596202850342},{"word":"chance","start":24.985,"end":25.305,"confidence":1.0,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.1404644101858139},{"word":"to","start":25.305,"end":25.465,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2714082598686218},{"word":"see","start":25.465,"end":25.705,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.23680855333805084},{"word":"it","start":25.705,"end":26.205,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.16344411671161652},{"word":"if","start":26.665,"end":26.904999,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.031177781522274017},{"word":"you","start":26.904999,"end":27.064999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016240961849689484},{"word":"have","start":27.064999,"end":27.305,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04363854601979256},{"word":"a","start":27.305,"end":27.384998,"confidence":0.9326172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03334679454565048},{"word":"month","start":27.384998,"end":27.647938,"confidence":0.34692383,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.019022494554519653}],"paragraphs":{"transcript":"\nHi. Good morning. This is Hari calling from Gutter Clean First. I'm just following up regarding your inquiry from Lubbock about our cleaning service. We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.\n\nIf you have a month","paragraphs":[{"sentences":[{"text":"Hi.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.3262055814266205},{"text":"Good morning.","start":8.72,"end":9.38,"sentiment":"positive","sentiment_score":0.5016645789146423},{"text":"This is Hari calling from Gutter Clean First.","start":9.599999,"end":12.34,"sentiment":"neutral","sentiment_score":0.25979575514793396},{"text":"I'm just following up regarding your inquiry from Lubbock about our cleaning service.","start":13.1449995,"end":17.564999,"sentiment":"neutral","sentiment_score":0.2596091261276832},{"text":"We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.","start":18.825,"end":26.205,"sentiment":"neutral","sentiment_score":0.2608186396268698}],"sentiment":"neutral","sentiment_score":0.2712820810079575,"num_words":50,"start":8.32,"end":26.205},{"sentences":[{"text":"If you have a month","start":26.665,"end":27.647938,"sentiment":"neutral","sentiment_score":-0.028685315698385238}],"sentiment":"neutral","sentiment_score":-0.028685315698385238,"num_words":5,"start":26.665,"end":27.647938}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available.","confidence":1.0,"words":[{"word":"hi","start":0.39999998,"end":0.79999995,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.059298887848854065},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02700851485133171},{"word":"you","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015008298680186272},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.009536730125546455},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014340555295348167},{"word":"name","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0058543626219034195},{"word":"and","start":2.0,"end":2.32,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.003301706165075302},{"word":"reason","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.007126901298761368},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0011486560106277466},{"word":"calling","start":2.8,"end":3.28,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.006887616589665413},{"word":"i'll","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.008932447992265224},{"word":"see","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02512866258621216},{"word":"if","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008886804804205894},{"word":"this","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004175778478384018},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0019504763185977936},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006447788327932358},{"word":"available","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0018291100859642029}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.059298887848854065},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.14,"sentiment":"neutral","sentiment_score":0.006164054560940713}],"sentiment":"neutral","sentiment_score":0.009289632989641498,"num_words":17,"start":0.39999998,"end":5.14}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. Good morning. This is Hari calling from Gutter Clean First. I'm just following up regarding your inquiry from Lubbock about our cleaning service. We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.\n\nIf you have a month","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.059298887848854065},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.14,"sentiment":"neutral","sentiment_score":0.006164054560940713}],"sentiment":"neutral","sentiment_score":0.009289632989641498,"channel":1,"num_words":17,"start":0.39999998,"end":5.14},{"sentences":[{"text":"Hi.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.3262055814266205},{"text":"Good morning.","start":8.72,"end":9.38,"sentiment":"positive","sentiment_score":0.5016645789146423},{"text":"This is Hari calling from Gutter Clean First.","start":9.599999,"end":12.34,"sentiment":"neutral","sentiment_score":0.25979575514793396},{"text":"I'm just following up regarding your inquiry from Lubbock about our cleaning service.","start":13.1449995,"end":17.564999,"sentiment":"neutral","sentiment_score":0.2596091261276832},{"text":"We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.","start":18.825,"end":26.205,"sentiment":"neutral","sentiment_score":0.2608186396268698}],"sentiment":"neutral","sentiment_score":0.2712820810079575,"channel":0,"num_words":50,"start":8.32,"end":26.205},{"sentences":[{"text":"If you have a month","start":26.665,"end":27.647938,"sentiment":"neutral","sentiment_score":-0.028685315698385238}],"sentiment":"neutral","sentiment_score":-0.028685315698385238,"channel":0,"num_words":5,"start":26.665,"end":27.647938}]},"summary":{"result":"success","short":"The representative from Gutter Clean First is calling the customer to follow up on their inquiry about their cleaning service. The representative mentions that they have already sent the customer an email with a quotation and wants to confirm if they had a chance to see it. The representative also asks if the customer has had a month."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi. Good morning.","start_word":1,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.7602269}]},{"text":"I'm just following up regarding your inquiry from Lubbock about our cleaning service. We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.","start_word":28,"end_word":66,"intents":[{"intent":"Follow up inquiry","confidence_score":0.107792124}]},{"text":"We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it.","start_word":41,"end_word":66,"intents":[{"intent":"Send quotation","confidence_score":0.16741966}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.035506751388311386},{"text":"Good morning.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.4889456629753113},{"text":"This is Hari calling from Gutter Clean First. I'm just following up regarding your inquiry from Lubbock about our cleaning service. We've already sent you an email with the quotation for the service, so I just wanted to check if you've had a chance to see it. If you have a month","start_word":20,"end_word":71,"sentiment":"neutral","sentiment_score":0.23049615323543549}],"average":{"sentiment":"neutral","sentiment_score":0.18823442754057265}}}}