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Maria speaking. How may I help you? Tim? Yes. Can I advise him the reason for your call? Mhmm. Okay. I'll just put you on a brief hold. Please bear with me. Thank you. Thank you for your patience, Andrew. I do apologize, but team is currently unavailable to come through to the phone at the moment. Would you like to leave your details for a callback? Okay. Thank you for calling. Bye 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you for calling Ransomware Consulting. Maria speaking. How may I help you? Tim? Yes.\n\nCan I advise him the reason for your call? Mhmm. Okay. I'll just put you on a brief hold. Please bear with me.\n\nThank you. Thank you for your patience, Andrew. I do apologize, but team is currently unavailable to come through to the phone at the moment. Would you like to leave your details for a callback? Okay.\n\nThank you for calling. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ransomware Consulting.","start":7.7599998,"end":9.7,"sentiment":"positive","sentiment_score":0.5316131810347239},{"text":"Maria speaking.","start":10.0,"end":10.719999,"sentiment":"positive","sentiment_score":0.3876260966062546},{"text":"How may I help you?","start":10.719999,"end":11.86,"sentiment":"positive","sentiment_score":0.34101030230522156},{"text":"Tim?","start":23.095,"end":23.595,"sentiment":"neutral","sentiment_score":0.046785853803157806},{"text":"Yes.","start":31.349998,"end":31.669998,"sentiment":"neutral","sentiment_score":0.03767353296279907}],"sentiment":"positive","sentiment_score":0.3836294785141945,"num_words":15,"start":7.7599998,"end":31.669998},{"sentences":[{"text":"Can I advise him the reason for your call?","start":31.669998,"end":33.769997,"sentiment":"neutral","sentiment_score":0.02739042519695229},{"text":"Mhmm.","start":41.605,"end":42.105,"sentiment":"neutral","sentiment_score":-0.0011389516294002533},{"text":"Okay.","start":44.405,"end":44.805,"sentiment":"neutral","sentiment_score":-0.002449248917400837},{"text":"I'll just put you on a brief hold.","start":44.805,"end":46.325,"sentiment":"neutral","sentiment_score":-0.052243147511035204},{"text":"Please bear with me.","start":46.325,"end":47.465,"sentiment":"neutral","sentiment_score":-0.06361453095450997}],"sentiment":"neutral","sentiment_score":-0.018672942507850086,"num_words":23,"start":31.669998,"end":47.465},{"sentences":[{"text":"Thank you.","start":50.325,"end":50.97,"sentiment":"positive","sentiment_score":0.3788700997829437},{"text":"Thank you for your patience, Andrew.","start":97.875,"end":99.555,"sentiment":"neutral","sentiment_score":0.31364481647809345},{"text":"I do apologize, but team is currently unavailable to come through to the phone at the moment.","start":99.555,"end":103.895004,"sentiment":"neutral","sentiment_score":-0.1695379877791685},{"text":"Would you like to leave your details for a callback?","start":104.035,"end":106.055,"sentiment":"neutral","sentiment_score":-0.03943486735224724},{"text":"Okay.","start":120.61,"end":120.980934,"sentiment":"neutral","sentiment_score":0.30059075355529785}],"sentiment":"neutral","sentiment_score":-0.00934151704940531,"num_words":36,"start":50.325,"end":120.980934},{"sentences":[{"text":"Thank you for calling.","start":121.46094,"end":122.42094,"sentiment":"positive","sentiment_score":0.48382554203271866},{"text":"Bye bye.","start":122.42094,"end":123.08093,"sentiment":"neutral","sentiment_score":0.25217628479003906}],"sentiment":"positive","sentiment_score":0.40660912295182544,"num_words":6,"start":121.46094,"end":123.08093}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Ransomware Consulting. Maria speaking. How may I help you?\n\nChannel 0: Oh, yes. Hi. Good day. My name is Andrew, and I was trying to get ahold of Tim Crossweller.\n\nChannel 1: Tim?\n\nChannel 0: Yeah. I'm trying to get ahold of Tim in the IT\n\nChannel 1: Yes. Can I advise him the reason\n\nChannel 0: department.\n\nChannel 1: for your call?\n\nChannel 0: Oh, yes. I mean, I represent Vigilance AI. We are a cybersecurity company.\n\nChannel 1: Mhmm. Okay. I'll just put you on a brief hold. Please bear with me.\n\nChannel 0: Oh, yeah. No problem. Thank you.\n\nChannel 1: Thank you. Thank you for your patience, Andrew. I do apologize, but team is currently unavailable to come through to the phone at the moment. Would you like to leave your details for a callback?\n\nChannel 0: Oh, it's alright. You know what? It's best for me to maybe send him an email then so that he can look at us more, Charlie. Yeah. I just wanna thank you for assisting me.\n\nYou take care.\n\nChannel 1: Okay. Thank you for calling. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ransomware Consulting.","start":7.7599998,"end":9.7,"sentiment":"positive","sentiment_score":0.5316131810347239},{"text":"Maria speaking.","start":10.0,"end":10.719999,"sentiment":"positive","sentiment_score":0.3876260966062546},{"text":"How may I help you?","start":10.719999,"end":11.86,"sentiment":"positive","sentiment_score":0.34101030230522156}],"sentiment":"positive","sentiment_score":0.4361525223805354,"channel":1,"num_words":13,"start":7.7599998,"end":11.86},{"sentences":[{"text":"Oh, yes.","start":12.635,"end":13.115,"sentiment":"neutral","sentiment_score":0.08746401593089104},{"text":"Hi.","start":13.115,"end":13.615,"sentiment":"neutral","sentiment_score":0.1908213198184967},{"text":"Good day.","start":13.835,"end":14.495,"sentiment":"positive","sentiment_score":0.3712584972381592},{"text":"My name is Andrew, and I was trying to get ahold of Tim 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trying to reach Tim Crossweller at Ransomware Consulting in IT. The agent, Maria, informs him that the department is currently unavailable but offers to take his details for a callback. Andrew decides to send an email instead and thanks Maria for her help."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get ahold of Tim Crossweller. Tim?","start_word":18,"end_word":32,"intents":[{"intent":"Contact tim crossweller","confidence_score":0.026963217}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Ransomware Consulting. Maria speaking. How may I help you?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.4462839663028717},{"text":"Oh, yes. Hi.","start_word":13,"end_word":15,"sentiment":"neutral","sentiment_score":0.12191645801067352},{"text":"Good day.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.3754107356071472},{"text":"My name is Andrew, and I was trying to get ahold of Tim Crossweller. Tim? Yeah. I'm trying to get ahold of Tim in the IT Yes. Can I advise him the reason department. for your call? Oh, yes. I mean, I represent Vigilance AI. We are a cybersecurity company. Mhmm. Okay. I'll just put you on a brief hold. Please bear with me. Oh, yeah. No problem.","start_word":18,"end_word":85,"sentiment":"neutral","sentiment_score":0.03646918386220932},{"text":"Thank you. Thank you.","start_word":86,"end_word":89,"sentiment":"positive","sentiment_score":0.362102746963501},{"text":"Thank you for your patience, Andrew. I do apologize, but team is currently unavailable to come through to the phone at the moment. Would you like to leave your details for a callback? Oh, it's alright. You know what? It's best for me to maybe send him an email then so that he can look at us more, Charlie. Yeah.","start_word":90,"end_word":149,"sentiment":"neutral","sentiment_score":-0.006573482416570187},{"text":"I just wanna thank you for assisting me. You take care.","start_word":150,"end_word":160,"sentiment":"positive","sentiment_score":0.4770716726779938},{"text":"Okay.","start_word":161,"end_word":161,"sentiment":"neutral","sentiment_score":0.30059075355529785},{"text":"Thank you for calling.","start_word":162,"end_word":165,"sentiment":"positive","sentiment_score":0.475151926279068},{"text":"Bye bye.","start_word":166,"end_word":167,"sentiment":"neutral","sentiment_score":0.2845308184623718}],"average":{"sentiment":"neutral","sentiment_score":0.11097582509695006}}}}