{"metadata":{"transaction_key":"deprecated","request_id":"019ede71-d0e2-7241-be0f-4d7737f3cadd","sha256":"a6362a85df0691ec37007429b71f4d36a801765a3a7fc5cb783b3bb638ed7f2a","created":"2026-06-19T05:54:23.221Z","duration":86.39994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":210,"output_tokens":90},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":205},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":205,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Sunrise to Sunrise. All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIA.","confidence":1.0,"words":[{"word":"thank","start":0.79999995,"end":1.12,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5285509824752808},{"word":"you","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49761995673179626},{"word":"for","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.40272367000579834},{"word":"calling","start":1.4399999,"end":1.9399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4419807195663452},{"word":"sunrise","start":2.0,"end":2.48,"confidence":0.99609375,"punctuated_word":"Sunrise","sentiment":"positive","sentiment_score":0.3894865214824677},{"word":"to","start":2.48,"end":2.6399999,"confidence":0.8959961,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4187792241573334},{"word":"sunrise","start":2.6399999,"end":3.1399999,"confidence":1.0,"punctuated_word":"Sunrise.","sentiment":"positive","sentiment_score":0.4570044279098511},{"word":"all","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.07099919021129608},{"word":"calls","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.07069604098796844},{"word":"are","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04854254052042961},{"word":"recorded","start":4.48,"end":4.88,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.057316429913043976},{"word":"and","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015035375952720642},{"word":"monitored","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"monitored","sentiment":"neutral","sentiment_score":0.05290931090712547},{"word":"for","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04989172890782356},{"word":"quality","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.022705357521772385},{"word":"and","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.032871365547180176},{"word":"training","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.1326143592596054},{"word":"purposes","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.059904783964157104},{"word":"if","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1159164309501648},{"word":"you","start":7.9199996,"end":8.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1443963348865509},{"word":"do","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.14375801384449005},{"word":"not","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22429554164409635},{"word":"wish","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.2368445098400116},{"word":"this","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2632753551006317},{"word":"to","start":8.8,"end":8.96,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3454125225543976},{"word":"happen","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"happen,","sentiment":"negative","sentiment_score":-0.4047891199588776},{"word":"please","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4406564235687256},{"word":"let","start":9.92,"end":10.08,"confidence":1.0,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.4208155870437622},{"word":"our","start":10.08,"end":10.24,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.30356264114379883},{"word":"staff","start":10.24,"end":10.639999,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.2683323621749878},{"word":"know","start":10.639999,"end":10.719999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.27278411388397217},{"word":"when","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.21556024253368375},{"word":"your","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2503916919231415},{"word":"call","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1843000650405884},{"word":"is","start":11.36,"end":11.599999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20533686876296997},{"word":"answered","start":11.599999,"end":12.099999,"confidence":1.0,"punctuated_word":"answered.","sentiment":"neutral","sentiment_score":-0.23659124970436096},{"word":"press","start":12.639999,"end":13.04,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.03612247854471207},{"word":"1","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.03689026087522507},{"word":"for","start":13.28,"end":13.5199995,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04089079052209854},{"word":"reception","start":13.5199995,"end":14.0199995,"confidence":0.9926758,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":-0.045016951858997345},{"word":"2","start":14.6449995,"end":14.964999,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.03814895451068878},{"word":"for","start":14.964999,"end":15.125,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.018788449466228485},{"word":"allocation","start":15.125,"end":15.625,"confidence":0.99902344,"punctuated_word":"allocation","sentiment":"neutral","sentiment_score":-0.005716577172279358},{"word":"team","start":15.764999,"end":16.265,"confidence":0.99560547,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.021912317723035812},{"word":"and","start":16.404999,"end":16.645,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01985346712172031},{"word":"3","start":16.645,"end":16.885,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":-0.027094822376966476},{"word":"for","start":16.885,"end":17.205,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.024832380935549736},{"word":"hr","start":17.205,"end":17.685,"confidence":1.0,"punctuated_word":"HR","sentiment":"neutral","sentiment_score":-0.04470063000917435},{"word":"or","start":17.685,"end":17.925,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06504671275615692},{"word":"new","start":17.925,"end":18.164999,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.043590229004621506},{"word":"application","start":18.164999,"end":18.664999,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":-0.02403230592608452},{"word":"inquiries","start":18.805,"end":19.305,"confidence":0.99853516,"punctuated_word":"inquiries.","sentiment":"neutral","sentiment_score":-0.06933161616325378},{"word":"please","start":29.89,"end":30.21,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.12384095042943954},{"word":"hold","start":30.21,"end":30.53,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.08187882602214813},{"word":"the","start":30.53,"end":30.61,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08336901664733887},{"word":"line","start":30.61,"end":30.93,"confidence":0.88427734,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":-0.07495369017124176},{"word":"and","start":30.93,"end":31.17,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06860561668872833},{"word":"one","start":31.17,"end":31.33,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08434552699327469},{"word":"of","start":31.33,"end":31.49,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11551794409751892},{"word":"our","start":31.49,"end":31.65,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.06148223578929901},{"word":"friendly","start":31.65,"end":32.13,"confidence":1.0,"punctuated_word":"friendly","sentiment":"neutral","sentiment_score":-0.009953737258911133},{"word":"staff","start":32.13,"end":32.45,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":-0.06500361859798431},{"word":"will","start":32.45,"end":32.69,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07364014536142349},{"word":"attend","start":32.69,"end":33.01,"confidence":1.0,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":-0.0952715128660202},{"word":"to","start":33.01,"end":33.17,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08875174820423126},{"word":"your","start":33.17,"end":33.33,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07037046551704407},{"word":"call","start":33.33,"end":33.57,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0804782435297966},{"word":"shortly","start":33.57,"end":34.07,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.059234511107206345},{"word":"welcome","start":36.13,"end":36.63,"confidence":0.99609375,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2090553343296051},{"word":"to","start":36.93,"end":37.17,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.236815482378006},{"word":"sunrise","start":37.17,"end":37.65,"confidence":0.99902344,"punctuated_word":"Sunrise","sentiment":"neutral","sentiment_score":0.2169327735900879},{"word":"to","start":37.65,"end":37.809998,"confidence":0.9316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25490257143974304},{"word":"sunrise","start":37.809998,"end":38.309998,"confidence":0.9980469,"punctuated_word":"Sunrise,","sentiment":"neutral","sentiment_score":0.2230781316757202},{"word":"a","start":38.53,"end":38.77,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30718663334846497},{"word":"leading","start":38.77,"end":39.27,"confidence":1.0,"punctuated_word":"leading","sentiment":"neutral","sentiment_score":0.2986278831958771},{"word":"registered","start":39.33,"end":39.83,"confidence":0.90771484,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.2649056911468506},{"word":"ndis","start":39.89,"end":40.39,"confidence":0.99316406,"punctuated_word":"NDIS","sentiment":"neutral","sentiment_score":0.17003197968006134},{"word":"provider","start":40.53,"end":41.03,"confidence":1.0,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.27154815196990967},{"word":"we're","start":41.345,"end":41.665,"confidence":0.9980469,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.41997653245925903},{"word":"committed","start":41.665,"end":41.985,"confidence":1.0,"punctuated_word":"committed","sentiment":"positive","sentiment_score":0.3843288719654083},{"word":"to","start":41.985,"end":42.145,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.479502409696579},{"word":"providing","start":42.145,"end":42.545,"confidence":1.0,"punctuated_word":"providing","sentiment":"positive","sentiment_score":0.4592177569866181},{"word":"you","start":42.545,"end":42.785,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5001530051231384},{"word":"with","start":42.785,"end":43.024998,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5364177227020264},{"word":"person","start":43.024998,"end":43.505,"confidence":0.9980469,"punctuated_word":"person","sentiment":"positive","sentiment_score":0.46633514761924744},{"word":"centered","start":43.505,"end":43.985,"confidence":0.984375,"punctuated_word":"centered","sentiment":"positive","sentiment_score":0.5451648235321045},{"word":"supports","start":43.985,"end":44.485,"confidence":0.98291016,"punctuated_word":"supports","sentiment":"positive","sentiment_score":0.4810791015625},{"word":"using","start":44.704998,"end":44.945,"confidence":0.9394531,"punctuated_word":"using","sentiment":"positive","sentiment_score":0.5354220271110535},{"word":"a","start":44.945,"end":45.105,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4793247878551483},{"word":"professional","start":45.105,"end":45.605,"confidence":1.0,"punctuated_word":"professional","sentiment":"positive","sentiment_score":0.3577378988265991},{"word":"approach","start":45.665,"end":46.165,"confidence":1.0,"punctuated_word":"approach","sentiment":"positive","sentiment_score":0.4376150369644165},{"word":"developed","start":46.305,"end":46.785,"confidence":0.9921875,"punctuated_word":"developed","sentiment":"positive","sentiment_score":0.5170961618423462},{"word":"by","start":46.785,"end":47.024998,"confidence":1.0,"punctuated_word":"by","sentiment":"positive","sentiment_score":0.4592130184173584},{"word":"participants","start":47.024998,"end":47.524998,"confidence":1.0,"punctuated_word":"participants","sentiment":"positive","sentiment_score":0.5091425776481628},{"word":"through","start":47.665,"end":47.905,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.4297948181629181},{"word":"engagement","start":47.905,"end":48.405,"confidence":1.0,"punctuated_word":"engagement","sentiment":"positive","sentiment_score":0.5120310187339783},{"word":"and","start":48.625,"end":48.945,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5422682762145996},{"word":"inclusion","start":48.945,"end":49.445,"confidence":1.0,"punctuated_word":"inclusion.","sentiment":"positive","sentiment_score":0.4707731604576111},{"word":"our","start":49.905,"end":50.225,"confidence":1.0,"punctuated_word":"Our","sentiment":"positive","sentiment_score":0.4876987338066101},{"word":"motto","start":50.225,"end":50.704998,"confidence":1.0,"punctuated_word":"motto","sentiment":"positive","sentiment_score":0.5657793283462524},{"word":"is","start":50.704998,"end":51.105,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5793824195861816},{"word":"care","start":51.105,"end":51.345,"confidence":0.96777344,"punctuated_word":"care","sentiment":"positive","sentiment_score":0.6063092947006226},{"word":"when","start":51.345,"end":51.585,"confidence":1.0,"punctuated_word":"when","sentiment":"positive","sentiment_score":0.6870683431625366},{"word":"you","start":51.585,"end":51.665,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7003017067909241},{"word":"need","start":51.665,"end":51.905,"confidence":1.0,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.6407647728919983},{"word":"it","start":51.905,"end":52.225,"confidence":0.92456055,"punctuated_word":"it,","sentiment":"positive","sentiment_score":0.6216932535171509},{"word":"how","start":52.225,"end":52.385,"confidence":1.0,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.6727065443992615},{"word":"you","start":52.385,"end":52.625,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6382684707641602},{"word":"want","start":52.625,"end":52.785,"confidence":0.9980469,"punctuated_word":"want","sentiment":"positive","sentiment_score":0.6286793947219849},{"word":"it","start":52.785,"end":53.285,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.5157257318496704},{"word":"the","start":53.61,"end":53.85,"confidence":1.0,"punctuated_word":"The","sentiment":"positive","sentiment_score":0.39128419756889343},{"word":"team","start":53.85,"end":54.09,"confidence":1.0,"punctuated_word":"team","sentiment":"positive","sentiment_score":0.4265581369400024},{"word":"at","start":54.09,"end":54.41,"confidence":0.99316406,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.5015516877174377},{"word":"sunrise","start":54.41,"end":54.809998,"confidence":0.9970703,"punctuated_word":"Sunrise","sentiment":"positive","sentiment_score":0.45733416080474854},{"word":"to","start":54.809998,"end":54.969997,"confidence":0.9165039,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5626346468925476},{"word":"sunrise","start":54.969997,"end":55.449997,"confidence":1.0,"punctuated_word":"Sunrise","sentiment":"positive","sentiment_score":0.44581902027130127},{"word":"have","start":55.449997,"end":55.69,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.39931586384773254},{"word":"broad","start":55.69,"end":56.01,"confidence":1.0,"punctuated_word":"broad","sentiment":"positive","sentiment_score":0.4300805330276489},{"word":"and","start":56.01,"end":56.329998,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.39597246050834656},{"word":"extensive","start":56.329998,"end":56.829998,"confidence":0.9941406,"punctuated_word":"extensive","sentiment":"positive","sentiment_score":0.3900567293167114},{"word":"experience","start":56.969997,"end":57.449997,"confidence":1.0,"punctuated_word":"experience","sentiment":"positive","sentiment_score":0.3448643088340759},{"word":"in","start":57.449997,"end":57.61,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.3270416259765625},{"word":"the","start":57.61,"end":57.85,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35028183460235596},{"word":"disability","start":57.85,"end":58.35,"confidence":1.0,"punctuated_word":"disability","sentiment":"neutral","sentiment_score":0.1975196897983551},{"word":"sector","start":58.41,"end":58.91,"confidence":1.0,"punctuated_word":"sector","sentiment":"positive","sentiment_score":0.33583080768585205},{"word":"and","start":59.05,"end":59.29,"confidence":0.95947266,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3986249566078186},{"word":"strive","start":59.29,"end":59.769997,"confidence":1.0,"punctuated_word":"strive","sentiment":"positive","sentiment_score":0.4868651628494262},{"word":"to","start":59.769997,"end":59.93,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5861423015594482},{"word":"deliver","start":59.93,"end":60.329998,"confidence":1.0,"punctuated_word":"deliver","sentiment":"positive","sentiment_score":0.5922033786773682},{"word":"the","start":60.329998,"end":60.41,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6181117296218872},{"word":"highest","start":60.41,"end":60.809998,"confidence":0.88183594,"punctuated_word":"highest","sentiment":"positive","sentiment_score":0.5923503637313843},{"word":"standards","start":60.809998,"end":61.21,"confidence":0.9980469,"punctuated_word":"standards","sentiment":"positive","sentiment_score":0.66551673412323},{"word":"of","start":61.21,"end":61.449997,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6398413777351379},{"word":"care","start":61.449997,"end":61.93,"confidence":0.88720703,"punctuated_word":"care,","sentiment":"positive","sentiment_score":0.6292694807052612},{"word":"helping","start":61.93,"end":62.25,"confidence":1.0,"punctuated_word":"helping","sentiment":"positive","sentiment_score":0.6990854144096375},{"word":"you","start":62.25,"end":62.489998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7371066808700562},{"word":"to","start":62.489998,"end":62.649998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7075656056404114},{"word":"achieve","start":62.649998,"end":63.05,"confidence":1.0,"punctuated_word":"achieve","sentiment":"positive","sentiment_score":0.7008793950080872},{"word":"your","start":63.05,"end":63.29,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7077747583389282},{"word":"goals","start":63.29,"end":63.79,"confidence":0.9904785,"punctuated_word":"goals.","sentiment":"positive","sentiment_score":0.6132894158363342},{"word":"a","start":65.29,"end":65.53,"confidence":0.94628906,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.22173936665058136},{"word":"member","start":65.53,"end":65.85,"confidence":0.99902344,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.1777578443288803},{"word":"of","start":65.85,"end":65.93,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.159359872341156},{"word":"the","start":65.93,"end":66.09,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17043013870716095},{"word":"support","start":66.09,"end":66.49,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.11884965002536774},{"word":"team","start":66.49,"end":66.81,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.11523006111383438},{"word":"will","start":66.81,"end":67.049995,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.097215473651886},{"word":"be","start":67.049995,"end":67.21,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08581025898456573},{"word":"with","start":67.21,"end":67.369995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08648033440113068},{"word":"you","start":67.369995,"end":67.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1262778341770172},{"word":"shortly","start":67.53,"end":68.03,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.10940635204315186},{"word":"please","start":75.755,"end":76.155,"confidence":0.9838867,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.047906823456287384},{"word":"hold","start":76.155,"end":76.475,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.051694393157958984},{"word":"the","start":76.475,"end":76.555,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044617801904678345},{"word":"line","start":76.555,"end":76.875,"confidence":0.90283203,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.04803062230348587},{"word":"and","start":76.875,"end":77.115,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05481380969285965},{"word":"one","start":77.115,"end":77.275,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0479806624352932},{"word":"of","start":77.275,"end":77.435,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07923118025064468},{"word":"our","start":77.435,"end":77.595,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10740122944116592},{"word":"friendly","start":77.595,"end":78.075,"confidence":1.0,"punctuated_word":"friendly","sentiment":"neutral","sentiment_score":0.096708782017231},{"word":"staff","start":78.075,"end":78.475,"confidence":1.0,"punctuated_word":"staff","sentiment":"neutral","sentiment_score":0.05692426860332489},{"word":"will","start":78.475,"end":78.635,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06944477558135986},{"word":"attend","start":78.635,"end":78.955,"confidence":1.0,"punctuated_word":"attend","sentiment":"neutral","sentiment_score":0.0309717059135437},{"word":"to","start":78.955,"end":79.035,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05411500483751297},{"word":"your","start":79.035,"end":79.275,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.051254600286483765},{"word":"call","start":79.275,"end":79.515,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.014422833919525146},{"word":"shortly","start":79.515,"end":80.015,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.09104153513908386},{"word":"welcome","start":82.114876,"end":82.614876,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.15800043940544128},{"word":"to","start":82.754875,"end":83.074875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1554216593503952},{"word":"sunrise","start":83.074875,"end":83.574875,"confidence":0.99902344,"punctuated_word":"Sunrise","sentiment":"neutral","sentiment_score":0.1869942396879196},{"word":"to","start":83.63487,"end":83.794876,"confidence":0.85058594,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17636851966381073},{"word":"sunrise","start":83.794876,"end":84.294876,"confidence":0.9946289,"punctuated_word":"Sunrise,","sentiment":"neutral","sentiment_score":0.19050070643424988},{"word":"a","start":84.434875,"end":84.67487,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19291800260543823},{"word":"leading","start":84.67487,"end":85.17487,"confidence":0.99902344,"punctuated_word":"leading","sentiment":"neutral","sentiment_score":0.20992492139339447},{"word":"registered","start":85.23488,"end":85.73488,"confidence":0.95703125,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.1965784728527069},{"word":"ndia","start":85.794876,"end":86.294876,"confidence":0.867513,"punctuated_word":"NDIA.","sentiment":"neutral","sentiment_score":0.11393213272094728}],"paragraphs":{"transcript":"\nThank you for calling Sunrise to Sunrise. All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly staff will attend to your call shortly.\n\nWelcome to Sunrise to Sunrise, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly.\n\nPlease hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIA.","paragraphs":[{"sentences":[{"text":"Thank you for calling Sunrise to Sunrise.","start":0.79999995,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4480207860469818},{"text":"All calls are recorded and monitored for quality and training purposes.","start":3.6,"end":7.14,"sentiment":"neutral","sentiment_score":0.055771498517556625},{"text":"If you do not wish this to happen, please let our staff know when your call is answered.","start":7.7599998,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.2598343930310673},{"text":"Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries.","start":12.639999,"end":19.305,"sentiment":"neutral","sentiment_score":-0.035123059060424566},{"text":"Please hold the line, and one of our friendly staff will attend to your call shortly.","start":29.89,"end":34.07,"sentiment":"neutral","sentiment_score":-0.07729361183010042}],"sentiment":"neutral","sentiment_score":-0.04008902680567082,"num_words":68,"start":0.79999995,"end":34.07},{"sentences":[{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIS provider.","start":36.13,"end":41.03,"sentiment":"neutral","sentiment_score":0.2453084632754326},{"text":"We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.","start":41.345,"end":49.445,"sentiment":"positive","sentiment_score":0.47612970769405366},{"text":"Our motto is care when you need it, how you want it.","start":49.905,"end":53.285,"sentiment":"positive","sentiment_score":0.6120314995447794},{"text":"The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals.","start":53.61,"end":63.79,"sentiment":"positive","sentiment_score":0.511025748650233},{"text":"A member of the support team will be with you shortly.","start":65.29,"end":68.03,"sentiment":"neutral","sentiment_score":0.13350519876588474}],"sentiment":"positive","sentiment_score":0.4351733304470418,"num_words":83,"start":36.13,"end":68.03},{"sentences":[{"text":"Please hold the line, and one of our friendly staff will attend to your call shortly.","start":75.755,"end":80.015,"sentiment":"neutral","sentiment_score":0.05916000180877745},{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIA.","start":82.114876,"end":86.294876,"sentiment":"neutral","sentiment_score":0.1756265660127004}],"sentiment":"neutral","sentiment_score":0.10108796492218972,"num_words":25,"start":75.755,"end":86.294876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Sunrise to Sunrise. All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly staff will attend to your call shortly.\n\nWelcome to Sunrise to Sunrise, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals. A member of the support team will be with you shortly.\n\nPlease hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIA.","paragraphs":[{"sentences":[{"text":"Thank you for calling Sunrise to Sunrise.","start":0.79999995,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4480207860469818},{"text":"All calls are recorded and monitored for quality and training purposes.","start":3.6,"end":7.14,"sentiment":"neutral","sentiment_score":0.055771498517556625},{"text":"If you do not wish this to happen, please let our staff know when your call is answered.","start":7.7599998,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.2598343930310673},{"text":"Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries.","start":12.639999,"end":19.305,"sentiment":"neutral","sentiment_score":-0.035123059060424566},{"text":"Please hold the line, and one of our friendly staff will attend to your call shortly.","start":29.89,"end":34.07,"sentiment":"neutral","sentiment_score":-0.07729361183010042}],"sentiment":"neutral","sentiment_score":-0.04008902680567082,"channel":1,"num_words":68,"start":0.79999995,"end":34.07},{"sentences":[{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIS provider.","start":36.13,"end":41.03,"sentiment":"neutral","sentiment_score":0.2453084632754326},{"text":"We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.","start":41.345,"end":49.445,"sentiment":"positive","sentiment_score":0.47612970769405366},{"text":"Our motto is care when you need it, how you want it.","start":49.905,"end":53.285,"sentiment":"positive","sentiment_score":0.6120314995447794},{"text":"The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals.","start":53.61,"end":63.79,"sentiment":"positive","sentiment_score":0.511025748650233},{"text":"A member of the support team will be with you shortly.","start":65.29,"end":68.03,"sentiment":"neutral","sentiment_score":0.13350519876588474}],"sentiment":"positive","sentiment_score":0.4351733304470418,"channel":1,"num_words":83,"start":36.13,"end":68.03},{"sentences":[{"text":"Please hold the line, and one of our friendly staff will attend to your call shortly.","start":75.755,"end":80.015,"sentiment":"neutral","sentiment_score":0.05916000180877745},{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIA.","start":82.114876,"end":86.294876,"sentiment":"neutral","sentiment_score":0.1756265660127004}],"sentiment":"neutral","sentiment_score":0.10108796492218972,"channel":1,"num_words":25,"start":75.755,"end":86.294876}]},"summary":{"result":"success","short":"The customer called Sunrise to Sunrise and was informed that all calls are recorded and that they can speak to the reception, allocation, or HR staff. The representative then gave the customer a brief description of the company's services and put them on hold to attend to their call. The representative then introduced the company, their dedicated team for helping people with intellectual disabilities, and reassured the customer that a member of the support team will assist them shortly."},"intents":{"segments":[{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion.","start_word":68,"end_word":97,"intents":[{"intent":"Provide support","confidence_score":0.035238147},{"intent":"Provide support","confidence_score":0.047920823}]},{"text":"Welcome to Sunrise to Sunrise, a leading registered NDIS provider. We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals.","start_word":68,"end_word":139,"intents":[{"intent":"Provide solutions","confidence_score":0.00085424434}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Sunrise to Sunrise.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.44914373755455017},{"text":"All calls are recorded and monitored for quality and training purposes. If you do not wish this to happen, please let our staff know when your call is answered. Press 1 for reception, 2 for allocation team, and 3 for HR or new application inquiries. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIS provider.","start_word":7,"end_word":77,"sentiment":"neutral","sentiment_score":-0.03962884470820427},{"text":"We're committed to providing you with person centered supports using a professional approach developed by participants through engagement and inclusion. Our motto is care when you need it, how you want it. The team at Sunrise to Sunrise have broad and extensive experience in the disability sector and strive to deliver the highest standards of care, helping you to achieve your goals.","start_word":78,"end_word":139,"sentiment":"positive","sentiment_score":0.5199005007743835},{"text":"A member of the support team will be with you shortly. Please hold the line, and one of our friendly staff will attend to your call shortly. Welcome to Sunrise to Sunrise, a leading registered NDIA.","start_word":140,"end_word":175,"sentiment":"neutral","sentiment_score":0.1155906617641449}],"average":{"sentiment":"neutral","sentiment_score":0.20579167807974463}}}}