{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7c6-c296-7ca3-8841-e2eda3ef1d12","sha256":"555685497a1954e8652fa2b093ba55e3f4e134dc82fdc158d223c8d16993d9f4","created":"2026-09-16T01:13:37.958Z","duration":543.45593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1900,"output_tokens":120},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2145,"output_tokens":2150},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2145,"output_tokens":108}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Christian. You're through to Tommy, senior adviser. How are you doing this morning? I'm doing fantastic. It is a beautiful overcast day on the Gold Coast, but thank you so much for calling back in. Absolutely. I've got some few notes here that you've unfortunately suffered from a stroke. Is that right? Yeah. Okay. So what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and see what options you do have. Are you still in hospital at the moment, mate? Yeah. Okay. If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with. Yeah. Absolutely. First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going. Is anyone currently looking after it for you? Cancel a lot of things. Okay. And is there anyone there so no one's able to generate any income through that business while you're incapacitated? Okay. Yeah. K. In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while? No. Nothing at all. Alright. What about business insurance? Cayman insurance, anything like that? Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance. Do you know what the policy is for at all? Yeah. No. That's okay. I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself. If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful. Yes. So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke. You do have TBD insurance. So that is for if you're permanently unable to return to your occupation. There's a lump sum of, you know, well over 700,000 there. So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum. In terms of the superannuation, so there's two main access points, which is hardship and compassionate grounds, if you're familiar with those. So hardship sorry. Go ahead. Yep. I'm just taking a note of that. Yeah. So there's a there's a couple of things that you can do. The first instant port of call would be a Centrelink medical exemption. So you know how people get, like, job seeker payments from the government? They have a way of expediting that within, like, a week or two for medical exemptions, obviously, doctor's reports. Once you're on Centrelink payments and you're off work, the first one's a bit harder. If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship. So that one's gonna take a while, but Centrelink will give you some money in the interim. And then if it continues on for too long, then you can apply for hardship. The other one is compassionate. That allows a release of funds to help with medical costs and anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that. So my first port of call would be the business insurance in Centrelink as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the six months. Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker. Whereas if you are on settling for six months, then we can release some super that way. In the interim, we're still looking after it. It's still growing. You've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause. Just let the do their thing, that nothing catastrophic is really gonna happen there. We just need to get you back on your feet health financially, and those are the options that I would look at. Oh, no. Do you know when that's scheduled for, Christian? Yeah. Well, fingers crossed, that's not the case. And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim. So you do have lump sums available to look after you for quite a while. I'm going to put a flag on your account for our case management team. The first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after. And secondly, link in with Centrelink straight away and at least get some funds coming in. And then as things happen, please let us know. If you would like to converse over email and message, if it's easier, especially post surgery, we can just do it that way, and we will assist with insurance claims and super claims as they become necessary. No worries at all. Is there anything else I can help with for today? Yeah. So what I'll do is I'll just send you a quick recap email about what we've discussed, and that way I can put some notes on file for the team, and then you know people that you can ask for when you call in. Christian, all the best, mate. We look forward to hearing from you soon. Alright. Have a lovely day. Bye.","confidence":0.99902344,"words":[{"word":"good","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.25062295794487},{"word":"morning","start":2.1599998,"end":2.56,"confidence":0.9980469,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.27417391538619995},{"word":"christian","start":2.56,"end":2.96,"confidence":0.99316406,"punctuated_word":"Christian.","sentiment":"neutral","sentiment_score":0.23003137111663816},{"word":"you're","start":2.96,"end":3.28,"confidence":0.98950195,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.229872927069664},{"word":"through","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.16951540112495422},{"word":"to","start":3.6,"end":3.84,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19070115685462952},{"word":"tommy","start":3.84,"end":4.24,"confidence":0.98291016,"punctuated_word":"Tommy,","sentiment":"neutral","sentiment_score":0.16542699933052063},{"word":"senior","start":4.24,"end":4.64,"confidence":0.99609375,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.16517142951488495},{"word":"adviser","start":4.64,"end":5.04,"confidence":0.98291016,"punctuated_word":"adviser.","sentiment":"neutral","sentiment_score":0.1565857082605362},{"word":"how","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1974515914916992},{"word":"are","start":5.12,"end":5.2,"confidence":0.8305664,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1701689511537552},{"word":"you","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14945130050182345},{"word":"doing","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1809425801038742},{"word":"this","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17512309551239014},{"word":"morning","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"morning?","sentiment":"neutral","sentiment_score":0.14250969886779785},{"word":"i'm","start":9.28,"end":9.599999,"confidence":0.9707031,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6281326413154602},{"word":"doing","start":9.599999,"end":10.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6864222288131714},{"word":"fantastic","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.7267669439315796},{"word":"it","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"It","sentiment":"positive","sentiment_score":0.6158021688461304},{"word":"is","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5847406983375549},{"word":"a","start":10.88,"end":11.04,"confidence":0.99609375,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6266413331031799},{"word":"beautiful","start":11.04,"end":11.54,"confidence":1.0,"punctuated_word":"beautiful","sentiment":"positive","sentiment_score":0.6688056588172913},{"word":"overcast","start":11.599999,"end":12.08,"confidence":0.8791504,"punctuated_word":"overcast","sentiment":"positive","sentiment_score":0.5583217144012451},{"word":"day","start":12.08,"end":12.24,"confidence":0.97509766,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.4761466979980469},{"word":"on","start":12.24,"end":12.4,"confidence":0.99902344,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5234858989715576},{"word":"the","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5457131862640381},{"word":"gold","start":12.559999,"end":12.799999,"confidence":0.9951172,"punctuated_word":"Gold","sentiment":"positive","sentiment_score":0.5689869523048401},{"word":"coast","start":12.799999,"end":13.155,"confidence":0.97314453,"punctuated_word":"Coast,","sentiment":"positive","sentiment_score":0.5419448614120483},{"word":"but","start":13.235,"end":13.474999,"confidence":1.0,"punctuated_word":"but","sentiment":"positive","sentiment_score":0.4075122773647308},{"word":"thank","start":13.474999,"end":13.554999,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6764936447143555},{"word":"you","start":13.554999,"end":13.634999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6835252642631531},{"word":"so","start":13.634999,"end":13.875,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.714084804058075},{"word":"much","start":13.875,"end":14.075,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.675059974193573},{"word":"for","start":14.075,"end":14.275,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.42262208461761475},{"word":"calling","start":14.275,"end":14.514999,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4104713499546051},{"word":"back","start":14.514999,"end":14.674999,"confidence":1.0,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.3455576002597809},{"word":"in","start":14.674999,"end":15.174999,"confidence":1.0,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.3188779354095459},{"word":"absolutely","start":23.314999,"end":23.794998,"confidence":0.94506836,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.020945776253938675},{"word":"i've","start":23.794998,"end":23.955,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.09806206077337264},{"word":"got","start":23.955,"end":24.115,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07223419845104218},{"word":"some","start":24.115,"end":24.435,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08651033788919449},{"word":"few","start":24.435,"end":24.595,"confidence":0.9921875,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.08833546936511993},{"word":"notes","start":24.595,"end":24.914999,"confidence":1.0,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":-0.14420023560523987},{"word":"here","start":24.914999,"end":25.075,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.11611180007457732},{"word":"that","start":25.075,"end":25.154999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1457639038562775},{"word":"you've","start":25.154999,"end":25.474998,"confidence":0.9995117,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.1884179413318634},{"word":"unfortunately","start":25.474998,"end":25.974998,"confidence":0.9819336,"punctuated_word":"unfortunately","sentiment":"neutral","sentiment_score":-0.32667526602745056},{"word":"suffered","start":26.195,"end":26.61,"confidence":0.99902344,"punctuated_word":"suffered","sentiment":"negative","sentiment_score":-0.368757039308548},{"word":"from","start":26.77,"end":26.93,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3497988283634186},{"word":"a","start":26.93,"end":27.09,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3025975525379181},{"word":"stroke","start":27.09,"end":27.59,"confidence":0.99902344,"punctuated_word":"stroke.","sentiment":"neutral","sentiment_score":-0.2868821322917938},{"word":"is","start":27.650002,"end":27.810001,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.09163522720336914},{"word":"that","start":27.810001,"end":27.890001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09883561730384828},{"word":"right","start":27.890001,"end":28.390001,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.09080536663532256},{"word":"yeah","start":29.810001,"end":30.29,"confidence":0.9111328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03629102185368538},{"word":"okay","start":30.29,"end":30.79,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03589053824543953},{"word":"so","start":30.93,"end":31.43,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04550588130950928},{"word":"what","start":31.57,"end":31.810001,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03448682278394699},{"word":"i","start":31.810001,"end":31.970001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04291544482111931},{"word":"was","start":31.970001,"end":32.13,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03455245867371559},{"word":"hoping","start":32.13,"end":32.45,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.013946281746029854},{"word":"to","start":32.45,"end":32.61,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.010296307504177094},{"word":"do","start":32.61,"end":32.77,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02307493612170219},{"word":"today","start":32.77,"end":33.09,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.009578149765729904},{"word":"is","start":33.09,"end":33.33,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0028533712029457092},{"word":"just","start":33.33,"end":33.49,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01154276356101036},{"word":"kind","start":33.49,"end":33.73,"confidence":0.9970703,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.009384702891111374},{"word":"of","start":33.73,"end":33.81,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.015263527631759644},{"word":"go","start":33.81,"end":34.13,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.020101089030504227},{"word":"through","start":34.13,"end":34.61,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0182100273668766},{"word":"a","start":34.61,"end":34.690002,"confidence":0.7216797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013503015041351318},{"word":"bit","start":34.690002,"end":34.85,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.01803075522184372},{"word":"of","start":34.85,"end":34.93,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.017704013735055923},{"word":"a","start":34.93,"end":35.010002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018516451120376587},{"word":"list","start":35.010002,"end":35.25,"confidence":1.0,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.0014095455408096311},{"word":"of","start":35.25,"end":35.33,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":2.466142177581787e-6},{"word":"options","start":35.33,"end":35.83,"confidence":0.7727051,"punctuated_word":"options,","sentiment":"neutral","sentiment_score":-0.0006907042115926743},{"word":"sort","start":36.13,"end":36.29,"confidence":1.0,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.003863256424665451},{"word":"of","start":36.29,"end":36.45,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.012252181768417358},{"word":"top","start":36.45,"end":36.690002,"confidence":0.90771484,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.01705065742135048},{"word":"to","start":36.690002,"end":36.77,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006741311401128769},{"word":"bottom","start":36.77,"end":37.17,"confidence":1.0,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":0.003271639347076416},{"word":"with","start":37.17,"end":37.33,"confidence":0.9326172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.006000790745019913},{"word":"you","start":37.33,"end":37.81,"confidence":0.84033203,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.0040063634514808655},{"word":"and","start":37.81,"end":38.29,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00833103246986866},{"word":"see","start":38.29,"end":38.79,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00616411492228508},{"word":"what","start":39.09,"end":39.33,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.002263186499476433},{"word":"options","start":39.33,"end":39.73,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.0066597191616892815},{"word":"you","start":39.73,"end":39.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002980124205350876},{"word":"do","start":39.89,"end":40.13,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.012890048325061798},{"word":"have","start":40.13,"end":40.575,"confidence":0.99902344,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.028140824288129807},{"word":"are","start":41.695,"end":41.935,"confidence":0.9428711,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.04211701452732086},{"word":"you","start":41.935,"end":42.255,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0650615394115448},{"word":"still","start":42.255,"end":42.495,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08037632703781128},{"word":"in","start":42.495,"end":42.655,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10421618819236755},{"word":"hospital","start":42.655,"end":43.055,"confidence":0.6425781,"punctuated_word":"hospital","sentiment":"neutral","sentiment_score":-0.06775639951229095},{"word":"at","start":43.055,"end":43.135002,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07903336733579636},{"word":"the","start":43.135002,"end":43.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07447126507759094},{"word":"moment","start":43.215,"end":43.535,"confidence":0.9995117,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.06819751858711243},{"word":"mate","start":43.535,"end":44.035,"confidence":0.9970703,"punctuated_word":"mate?","sentiment":"neutral","sentiment_score":-0.0625394880771637},{"word":"yeah","start":45.535,"end":45.935,"confidence":0.91064453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06610468029975891},{"word":"okay","start":45.935,"end":46.435,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11065737903118134},{"word":"if","start":46.735,"end":46.975,"confidence":0.95703125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.23041264712810516},{"word":"there's","start":46.975,"end":47.295002,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.227501317858696},{"word":"any","start":47.295002,"end":47.695,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.24245062470436096},{"word":"sort","start":47.695,"end":47.935,"confidence":0.9970703,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.3034594655036926},{"word":"of","start":47.935,"end":48.015,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2940160632133484},{"word":"sensitive","start":48.015,"end":48.515,"confidence":1.0,"punctuated_word":"sensitive","sentiment":"neutral","sentiment_score":-0.3199278712272644},{"word":"information","start":48.575,"end":49.075,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.3018147349357605},{"word":"that","start":49.135002,"end":49.295002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2766578495502472},{"word":"you","start":49.295002,"end":49.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2946874499320984},{"word":"do","start":49.615,"end":49.775,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.29494309425354004},{"word":"not","start":49.775,"end":50.015,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30485865473747253},{"word":"wish","start":50.015,"end":50.255,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.3120679259300232},{"word":"to","start":50.255,"end":50.415,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34821122884750366},{"word":"discuss","start":50.415,"end":50.895,"confidence":1.0,"punctuated_word":"discuss","sentiment":"negative","sentiment_score":-0.3608074486255646},{"word":"during","start":50.895,"end":51.215,"confidence":0.99902344,"punctuated_word":"during","sentiment":"negative","sentiment_score":-0.3681100010871887},{"word":"the","start":51.215,"end":51.295,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3140430748462677},{"word":"call","start":51.295,"end":51.535,"confidence":0.9995117,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.3066719174385071},{"word":"please","start":51.535,"end":51.695,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3858316242694855},{"word":"just","start":51.695,"end":51.935,"confidence":0.9980469,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.379621297121048},{"word":"let","start":51.935,"end":52.095,"confidence":1.0,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.36848199367523193},{"word":"me","start":52.095,"end":52.255,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2677334249019623},{"word":"know","start":52.255,"end":52.415,"confidence":0.9597168,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2880987226963043},{"word":"especially","start":52.415,"end":52.895,"confidence":1.0,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.2642604112625122},{"word":"if","start":52.895,"end":52.975,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2452974319458008},{"word":"there","start":52.975,"end":53.135002,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2764517664909363},{"word":"are","start":53.135002,"end":53.295,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.247212678194046},{"word":"people","start":53.295,"end":53.535,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.2509267330169678},{"word":"around","start":53.535,"end":53.935,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.27897998690605164},{"word":"that","start":53.935,"end":54.015,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22023357450962067},{"word":"you","start":54.015,"end":54.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21777182817459104},{"word":"do","start":54.175,"end":54.335,"confidence":0.94189453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2394796907901764},{"word":"not","start":54.335,"end":54.495003,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23931032419204712},{"word":"wish","start":54.495003,"end":54.655,"confidence":0.9951172,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.28494176268577576},{"word":"to","start":54.655,"end":54.815002,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2863972783088684},{"word":"discuss","start":54.815002,"end":55.135002,"confidence":1.0,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":-0.2973814308643341},{"word":"it","start":55.135002,"end":55.295,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2781068682670593},{"word":"with","start":55.295,"end":55.62,"confidence":0.9980469,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":-0.27414315938949585},{"word":"yeah","start":62.66,"end":62.98,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04052553325891495},{"word":"absolutely","start":62.98,"end":63.48,"confidence":0.99853516,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.0025953929871320724},{"word":"first","start":64.5,"end":64.82,"confidence":0.8095703,"punctuated_word":"First","sentiment":"neutral","sentiment_score":-0.005564890801906586},{"word":"point","start":64.82,"end":65.14,"confidence":0.99902344,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.01409190148115158},{"word":"to","start":65.14,"end":65.299995,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008644074201583862},{"word":"sort","start":65.299995,"end":65.46,"confidence":0.9970703,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.026722334325313568},{"word":"of","start":65.46,"end":65.619995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.002012606710195542},{"word":"touch","start":65.619995,"end":65.86,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.008488647639751434},{"word":"base","start":65.86,"end":66.1,"confidence":0.9951172,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.0012609250843524933},{"word":"on","start":66.1,"end":66.34,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.001787334680557251},{"word":"is","start":66.34,"end":66.58,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005901813507080078},{"word":"just","start":66.58,"end":66.82,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003811642527580261},{"word":"in","start":66.82,"end":66.9,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0028631165623664856},{"word":"terms","start":66.9,"end":67.22,"confidence":1.0,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.006238758563995361},{"word":"of","start":67.22,"end":67.54,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.007740192115306854},{"word":"the","start":67.54,"end":67.94,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0023728832602500916},{"word":"the","start":67.94,"end":68.18,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009940512478351591},{"word":"the","start":68.18,"end":68.259995,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009652536362409592},{"word":"catering","start":68.259995,"end":68.74,"confidence":0.99902344,"punctuated_word":"catering","sentiment":"neutral","sentiment_score":-0.01481582596898079},{"word":"business","start":68.74,"end":69.06,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.011837974190711977},{"word":"and","start":69.06,"end":69.22,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01002500206232071},{"word":"everything","start":69.22,"end":69.72,"confidence":0.8857422,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.019629091024398804},{"word":"how","start":70.615,"end":71.015,"confidence":0.9375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.017646942287683487},{"word":"that's","start":71.015,"end":71.335,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.013456816785037518},{"word":"been","start":71.335,"end":71.495,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0053042881190776825},{"word":"going","start":71.495,"end":71.735,"confidence":0.8725586,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":0.00737697072327137},{"word":"is","start":71.735,"end":71.975,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.009698440320789814},{"word":"anyone","start":71.975,"end":72.295,"confidence":1.0,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":0.013859724625945091},{"word":"currently","start":72.295,"end":72.695,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.0032306723296642303},{"word":"looking","start":72.695,"end":73.015,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.008868319913744926},{"word":"after","start":73.015,"end":73.335,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.009603559970855711},{"word":"it","start":73.335,"end":73.495,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0007799528539180756},{"word":"for","start":73.495,"end":73.575,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023567022755742073},{"word":"you","start":73.575,"end":74.075,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.02973182126879692},{"word":"cancel","start":88.15,"end":88.350006,"confidence":0.66503906,"punctuated_word":"Cancel","sentiment":"neutral","sentiment_score":-0.26964786648750305},{"word":"a","start":88.350006,"end":88.55,"confidence":0.5083008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21483568847179413},{"word":"lot","start":88.55,"end":88.67,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.20254787802696228},{"word":"of","start":88.67,"end":88.79,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20862847566604617},{"word":"things","start":88.79,"end":89.19,"confidence":0.99316406,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.2311529815196991},{"word":"okay","start":89.19,"end":89.69,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11112947762012482},{"word":"and","start":90.31,"end":90.81,"confidence":0.7841797,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09261512756347656},{"word":"is","start":91.27,"end":91.51,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16874833405017853},{"word":"there","start":91.51,"end":91.83,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.16806915402412417},{"word":"anyone","start":91.83,"end":92.31,"confidence":0.9980469,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.18177588284015656},{"word":"there","start":92.31,"end":92.81,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1694868803024292},{"word":"so","start":93.11,"end":93.51,"confidence":0.96533203,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.18570099771022797},{"word":"no","start":93.51,"end":93.67,"confidence":0.99316406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.19031456112861633},{"word":"one's","start":93.67,"end":93.99,"confidence":0.97558594,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":-0.197952002286911},{"word":"able","start":93.99,"end":94.229996,"confidence":0.9921875,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.18475128710269928},{"word":"to","start":94.229996,"end":94.31,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2111033797264099},{"word":"generate","start":94.31,"end":94.79,"confidence":1.0,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":-0.20697028934955597},{"word":"any","start":94.79,"end":95.03,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1814599335193634},{"word":"income","start":95.03,"end":95.35,"confidence":1.0,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.19475772976875305},{"word":"through","start":95.35,"end":95.59,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.2243041396141052},{"word":"that","start":95.59,"end":95.75,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2394198775291443},{"word":"business","start":95.75,"end":96.25,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.22425101697444916},{"word":"while","start":96.845,"end":97.005005,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.2220124453306198},{"word":"you're","start":97.005005,"end":97.325005,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2192091643810272},{"word":"incapacitated","start":97.325005,"end":97.825005,"confidence":0.8968099,"punctuated_word":"incapacitated?","sentiment":"neutral","sentiment_score":-0.19020132720470428},{"word":"okay","start":101.485,"end":101.985,"confidence":0.7385254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.14173978567123413},{"word":"yeah","start":110.525,"end":110.73,"confidence":0.9145508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.19595034420490265},{"word":"k","start":114.57,"end":114.89,"confidence":0.7470703,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.012319916859269142},{"word":"in","start":114.89,"end":115.130005,"confidence":0.8647461,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.01822558790445328},{"word":"terms","start":115.130005,"end":115.450005,"confidence":1.0,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.015986042097210884},{"word":"of","start":115.450005,"end":115.61,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.025238608941435817},{"word":"any","start":115.61,"end":115.850006,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.019520863890647888},{"word":"kind","start":115.850006,"end":116.090004,"confidence":0.9970703,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.0034333355724811554},{"word":"of","start":116.090004,"end":116.33,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.014165312051773071},{"word":"cash","start":116.33,"end":116.83,"confidence":0.9980469,"punctuated_word":"cash","sentiment":"neutral","sentiment_score":0.038887422531843185},{"word":"with","start":116.89,"end":117.130005,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.025726305320858955},{"word":"the","start":117.130005,"end":117.29,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0332067497074604},{"word":"business","start":117.29,"end":117.61,"confidence":0.9975586,"punctuated_word":"business,","sentiment":"neutral","sentiment_score":0.02572407014667988},{"word":"does","start":117.61,"end":117.850006,"confidence":0.9970703,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.0059838611632585526},{"word":"it","start":117.850006,"end":117.93,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.019223980605602264},{"word":"have","start":117.93,"end":118.170006,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014077022671699524},{"word":"any","start":118.170006,"end":118.65,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.018503647297620773},{"word":"pool","start":118.65,"end":118.97,"confidence":0.9838867,"punctuated_word":"pool","sentiment":"neutral","sentiment_score":0.038241319358348846},{"word":"of","start":118.97,"end":119.130005,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02053140476346016},{"word":"funds","start":119.130005,"end":119.450005,"confidence":0.9980469,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.02686458639800549},{"word":"that","start":119.450005,"end":119.61,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.025051403790712357},{"word":"can","start":119.61,"end":119.850006,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.019127776846289635},{"word":"continue","start":119.850006,"end":120.33,"confidence":0.99902344,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":0.03197360783815384},{"word":"to","start":120.33,"end":120.41,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02478613145649433},{"word":"pay","start":120.41,"end":120.65,"confidence":0.9902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.018460705876350403},{"word":"you","start":120.65,"end":120.810005,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017516816034913063},{"word":"for","start":120.810005,"end":120.97,"confidence":0.97314453,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02008184604346752},{"word":"a","start":120.97,"end":121.05,"confidence":0.95703125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016171706840395927},{"word":"little","start":121.05,"end":121.29,"confidence":0.9892578,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.012911640107631683},{"word":"while","start":121.29,"end":121.79,"confidence":0.9914551,"punctuated_word":"while?","sentiment":"neutral","sentiment_score":0.006657875142991543},{"word":"no","start":123.05,"end":123.29,"confidence":0.9020996,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3210660219192505},{"word":"nothing","start":123.29,"end":123.705,"confidence":0.8041992,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.3327685296535492},{"word":"at","start":123.785,"end":124.025,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32966169714927673},{"word":"all","start":124.025,"end":124.525,"confidence":0.88183594,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.4080064594745636},{"word":"alright","start":126.665,"end":127.065,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.02479350194334984},{"word":"what","start":127.065,"end":127.225,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0327799990773201},{"word":"about","start":127.225,"end":127.705,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.026629900559782985},{"word":"business","start":127.705,"end":128.105,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.031150270253419876},{"word":"insurance","start":128.105,"end":128.605,"confidence":0.8015137,"punctuated_word":"insurance?","sentiment":"neutral","sentiment_score":-0.021755276247859},{"word":"cayman","start":128.825,"end":129.30501,"confidence":0.8520508,"punctuated_word":"Cayman","sentiment":"neutral","sentiment_score":-0.04961290955543518},{"word":"insurance","start":129.30501,"end":129.785,"confidence":0.7246094,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":-0.03998037800192833},{"word":"anything","start":129.785,"end":130.185,"confidence":0.9941406,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.022807776927948},{"word":"like","start":130.185,"end":130.345,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04509987682104111},{"word":"that","start":130.345,"end":130.845,"confidence":0.99658203,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.013680923730134964},{"word":"depends","start":141.39,"end":141.79001,"confidence":0.74108887,"punctuated_word":"Depends","sentiment":"neutral","sentiment_score":-0.007826893590390682},{"word":"on","start":141.79001,"end":141.95,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005722980946302414},{"word":"what","start":141.95,"end":142.27,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.009429935365915298},{"word":"the","start":142.27,"end":142.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019702838733792305},{"word":"the","start":142.67,"end":142.75,"confidence":0.60498047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021069256588816643},{"word":"policy","start":142.75,"end":143.23,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.01745462417602539},{"word":"is","start":143.23,"end":143.39,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014366189017891884},{"word":"for","start":143.39,"end":143.89,"confidence":0.84594727,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.016450226306915283},{"word":"whether","start":144.03,"end":144.27,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.01439233124256134},{"word":"it's","start":144.27,"end":144.77,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0046989405527710915},{"word":"like","start":144.83,"end":145.07,"confidence":0.7475586,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.008973121643066406},{"word":"a","start":145.07,"end":145.23,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0074497126042842865},{"word":"keyman","start":145.23,"end":145.71,"confidence":0.69262695,"punctuated_word":"Keyman","sentiment":"neutral","sentiment_score":-0.014105044305324554},{"word":"insurance","start":145.71,"end":146.21,"confidence":0.80078125,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.02178478240966797},{"word":"or","start":146.27,"end":146.51,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00025239959359169006},{"word":"a","start":146.51,"end":146.59,"confidence":0.5761719,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0060120075941085815},{"word":"buy","start":146.59,"end":146.83,"confidence":0.69921875,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.002748291939496994},{"word":"sell","start":146.83,"end":147.07,"confidence":0.6376953,"punctuated_word":"sell","sentiment":"neutral","sentiment_score":0.004726933315396309},{"word":"or","start":147.07,"end":147.23,"confidence":0.97998047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0030788537114858627},{"word":"something","start":147.23,"end":147.55,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.02741456963121891},{"word":"like","start":147.55,"end":147.71,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.042280975729227066},{"word":"that","start":147.71,"end":148.21,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.020276371389627457},{"word":"or","start":148.59,"end":148.83,"confidence":0.54833984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0039399154484272},{"word":"business","start":148.83,"end":149.33,"confidence":0.9970703,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.004260074347257614},{"word":"continuation","start":149.63,"end":150.13,"confidence":0.9921875,"punctuated_word":"continuation","sentiment":"neutral","sentiment_score":0.005317840725183487},{"word":"insurance","start":150.51,"end":151.01,"confidence":0.98291016,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.02284759283065796},{"word":"do","start":151.15,"end":151.31,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.013568909838795662},{"word":"you","start":151.31,"end":151.39,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01017182134091854},{"word":"know","start":151.39,"end":151.63,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.01574927568435669},{"word":"what","start":151.63,"end":151.79001,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.013150032609701157},{"word":"the","start":151.79001,"end":151.965,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01989971101284027},{"word":"policy","start":152.125,"end":152.36499,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.01772511750459671},{"word":"is","start":152.36499,"end":152.44499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02062338776886463},{"word":"for","start":152.44499,"end":152.765,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.026997242122888565},{"word":"at","start":152.765,"end":152.925,"confidence":0.9428711,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03734182193875313},{"word":"all","start":152.925,"end":153.425,"confidence":1.0,"punctuated_word":"all?","sentiment":"neutral","sentiment_score":-0.026377249509096146},{"word":"yeah","start":155.965,"end":156.465,"confidence":0.8190918,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16506892442703247},{"word":"no","start":157.08499,"end":157.325,"confidence":0.9921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20222270488739016},{"word":"that's","start":157.325,"end":157.565,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.12681639194488523},{"word":"okay","start":157.565,"end":157.805,"confidence":0.9921875,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.01862635463476181},{"word":"i","start":157.805,"end":157.885,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009711682796478271},{"word":"think","start":157.885,"end":158.045,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.09141826629638672},{"word":"that","start":158.045,"end":158.125,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18706700205802915},{"word":"would","start":158.125,"end":158.36499,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.18786831200122833},{"word":"be","start":158.36499,"end":158.44499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.15735431015491486},{"word":"a","start":158.44499,"end":158.525,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1656888723373413},{"word":"good","start":158.525,"end":158.685,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.16638386249542236},{"word":"point","start":158.685,"end":158.845,"confidence":1.0,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.16314448416233063},{"word":"is","start":158.845,"end":159.00499,"confidence":0.36328125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1099790334701538},{"word":"just","start":159.00499,"end":159.165,"confidence":0.61816406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10443930327892303},{"word":"see","start":159.165,"end":159.405,"confidence":0.6044922,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.08415186405181885},{"word":"what","start":159.405,"end":159.565,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04822678864002228},{"word":"type","start":159.565,"end":159.805,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.0011616796255111694},{"word":"of","start":159.805,"end":159.965,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.050012171268463135},{"word":"insurance","start":159.965,"end":160.36499,"confidence":0.9277344,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.06751696765422821},{"word":"is","start":160.36499,"end":160.525,"confidence":0.96777344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10702916979789734},{"word":"a","start":160.525,"end":160.605,"confidence":0.48339844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14167660474777222},{"word":"link","start":160.605,"end":160.765,"confidence":0.99121094,"punctuated_word":"link","sentiment":"neutral","sentiment_score":0.11055676639080048},{"word":"to","start":160.765,"end":160.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15913695096969604},{"word":"the","start":160.845,"end":161.00499,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13487662374973297},{"word":"business","start":161.00499,"end":161.325,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.09453870356082916},{"word":"just","start":161.325,"end":161.485,"confidence":0.86621094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2179078459739685},{"word":"to","start":161.485,"end":161.565,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19667065143585205},{"word":"keep","start":161.565,"end":161.805,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.2636547088623047},{"word":"that","start":161.805,"end":161.965,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20949001610279083},{"word":"running","start":161.965,"end":162.44499,"confidence":1.0,"punctuated_word":"running","sentiment":"neutral","sentiment_score":0.17375250160694122},{"word":"while","start":162.44499,"end":162.605,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.12534256279468536},{"word":"you","start":162.605,"end":162.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1311880350112915},{"word":"look","start":162.845,"end":163.08499,"confidence":0.96777344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0318848192691803},{"word":"after","start":163.08499,"end":163.405,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.012022331357002258},{"word":"yourself","start":163.405,"end":163.905,"confidence":0.99853516,"punctuated_word":"yourself.","sentiment":"neutral","sentiment_score":0.043336644768714905},{"word":"if","start":165.72499,"end":165.885,"confidence":0.8461914,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1929798275232315},{"word":"you","start":165.885,"end":166.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19633646309375763},{"word":"would","start":166.045,"end":166.205,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2234538197517395},{"word":"like","start":166.205,"end":166.44499,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.23019389808177948},{"word":"to","start":166.44499,"end":166.685,"confidence":0.94628906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2116275280714035},{"word":"send","start":166.685,"end":166.98,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1719934046268463},{"word":"through","start":166.98,"end":167.48,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.14020660519599917},{"word":"any","start":167.86,"end":168.18,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.15381470322608948},{"word":"policy","start":168.18,"end":168.68,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.1061159446835518},{"word":"documents","start":168.73999,"end":169.22,"confidence":1.0,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":0.07669660449028015},{"word":"to","start":169.22,"end":169.45999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1637456715106964},{"word":"us","start":169.45999,"end":169.95999,"confidence":0.9941406,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.1614897847175598},{"word":"larissa","start":170.09999,"end":170.58,"confidence":0.9638672,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.11958420276641846},{"word":"and","start":170.58,"end":170.73999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15480223298072815},{"word":"i","start":170.73999,"end":171.06,"confidence":0.7988281,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":0.16110825538635254},{"word":"in","start":171.06,"end":171.22,"confidence":0.9863281,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.17417222261428833},{"word":"our","start":171.22,"end":171.37999,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1576051414012909},{"word":"case","start":171.37999,"end":171.62,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.13081103563308716},{"word":"management","start":171.62,"end":172.01999,"confidence":1.0,"punctuated_word":"management","sentiment":"neutral","sentiment_score":0.13631248474121094},{"word":"team","start":172.01999,"end":172.26,"confidence":0.93310547,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.16273650527000427},{"word":"can","start":172.26,"end":172.42,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18223652243614197},{"word":"have","start":172.42,"end":172.58,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.167784184217453},{"word":"a","start":172.58,"end":172.65999,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16817563772201538},{"word":"read","start":172.65999,"end":172.9,"confidence":0.99902344,"punctuated_word":"read","sentiment":"neutral","sentiment_score":0.10305700451135635},{"word":"through","start":172.9,"end":173.06,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.12808796763420105},{"word":"them","start":173.06,"end":173.45999,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.09961086511611938},{"word":"and","start":173.45999,"end":173.78,"confidence":0.95947266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17318367958068848},{"word":"see","start":173.78,"end":173.94,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.18338923156261444},{"word":"if","start":173.94,"end":174.09999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1814277619123459},{"word":"we","start":174.09999,"end":174.26,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1615927815437317},{"word":"can","start":174.26,"end":174.42,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15489664673805237},{"word":"help","start":174.42,"end":174.65999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1922265589237213},{"word":"you","start":174.65999,"end":174.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19661962985992432},{"word":"understand","start":174.9,"end":175.4,"confidence":0.9970703,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.06998732686042786},{"word":"what","start":175.94,"end":176.18,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.13120615482330322},{"word":"they","start":176.18,"end":176.34,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.11381058394908904},{"word":"would","start":176.34,"end":176.58,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.16257432103157043},{"word":"help","start":176.58,"end":176.81999,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1864369511604309},{"word":"with","start":176.81999,"end":177.31999,"confidence":0.78515625,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.1469474583864212},{"word":"if","start":177.37999,"end":177.54,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2195588052272797},{"word":"you","start":177.54,"end":177.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16932305693626404},{"word":"would","start":177.7,"end":177.86,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1849751174449921},{"word":"find","start":177.86,"end":178.01999,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.16281075775623322},{"word":"that","start":178.01999,"end":178.18,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13895118236541748},{"word":"helpful","start":178.18,"end":178.68,"confidence":0.9975586,"punctuated_word":"helpful.","sentiment":"neutral","sentiment_score":0.07123086601495743},{"word":"yes","start":185.235,"end":185.715,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.011399660259485245},{"word":"so","start":185.715,"end":186.215,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.027147889137268063},{"word":"you","start":186.515,"end":186.995,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020675748586654663},{"word":"don't","start":186.995,"end":187.315,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05448206514120102},{"word":"currently","start":187.315,"end":187.715,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.13570860028266907},{"word":"have","start":187.715,"end":188.11499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10508275032043456},{"word":"trauma","start":188.11499,"end":188.595,"confidence":0.9951172,"punctuated_word":"trauma","sentiment":"neutral","sentiment_score":-0.22239595651626587},{"word":"insurance","start":188.595,"end":189.095,"confidence":0.982666,"punctuated_word":"insurance,","sentiment":"neutral","sentiment_score":-0.12424018979072572},{"word":"which","start":189.39499,"end":189.635,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.07207299768924713},{"word":"is","start":189.635,"end":189.955,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05691611021757126},{"word":"normally","start":189.955,"end":190.435,"confidence":0.9980469,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.014969833195209503},{"word":"the","start":190.435,"end":190.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03090809285640717},{"word":"one","start":190.515,"end":190.83499,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03851450979709625},{"word":"that","start":190.83499,"end":191.075,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.045956358313560486},{"word":"will","start":191.075,"end":191.315,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06714929640293121},{"word":"instantly","start":191.315,"end":191.815,"confidence":1.0,"punctuated_word":"instantly","sentiment":"neutral","sentiment_score":-0.010294973850250244},{"word":"pay","start":191.875,"end":192.11499,"confidence":0.90722656,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.0678911879658699},{"word":"out","start":192.11499,"end":192.355,"confidence":0.9941406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.029659755527973175},{"word":"upon","start":192.355,"end":192.67499,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.10155054926872252},{"word":"a","start":192.67499,"end":192.83499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0944998860359192},{"word":"stroke","start":192.83499,"end":193.33499,"confidence":0.99072266,"punctuated_word":"stroke.","sentiment":"neutral","sentiment_score":-0.04544760286808014},{"word":"you","start":193.46,"end":193.70001,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0014638379216194153},{"word":"do","start":193.70001,"end":193.86,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03385801613330841},{"word":"have","start":193.86,"end":194.34001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0059055909514427185},{"word":"tbd","start":194.34001,"end":194.84001,"confidence":0.78271484,"punctuated_word":"TBD","sentiment":"neutral","sentiment_score":-0.03663654252886772},{"word":"insurance","start":195.06,"end":195.56,"confidence":0.9711914,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.04441725835204125},{"word":"so","start":195.94,"end":196.1,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.026729486882686615},{"word":"that","start":196.1,"end":196.34001,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003009192645549774},{"word":"is","start":196.34001,"end":196.66,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01921679824590683},{"word":"for","start":196.66,"end":197.16,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.027132943272590637},{"word":"if","start":197.3,"end":197.62001,"confidence":0.7402344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04773220047354698},{"word":"you're","start":197.62001,"end":198.1,"confidence":0.7922363,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.08854429423809052},{"word":"permanently","start":198.1,"end":198.6,"confidence":1.0,"punctuated_word":"permanently","sentiment":"neutral","sentiment_score":-0.14095467329025269},{"word":"unable","start":198.98001,"end":199.38,"confidence":1.0,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.15421174466609955},{"word":"to","start":199.38,"end":199.54001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1454348266124725},{"word":"return","start":199.54001,"end":200.02,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.12587407231330872},{"word":"to","start":200.02,"end":200.18001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13528788089752197},{"word":"your","start":200.18001,"end":200.42,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11127618700265884},{"word":"occupation","start":200.42,"end":200.92,"confidence":0.8808594,"punctuated_word":"occupation.","sentiment":"neutral","sentiment_score":-0.08116663992404938},{"word":"there's","start":201.70001,"end":201.94,"confidence":0.85791016,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.035820409655570984},{"word":"a","start":201.94,"end":202.02,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02974565885961056},{"word":"lump","start":202.02,"end":202.34001,"confidence":1.0,"punctuated_word":"lump","sentiment":"neutral","sentiment_score":-0.024142153561115265},{"word":"sum","start":202.34001,"end":202.58,"confidence":0.99902344,"punctuated_word":"sum","sentiment":"neutral","sentiment_score":-0.03331434726715088},{"word":"of","start":202.58,"end":202.74,"confidence":0.99365234,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":-0.05052739754319191},{"word":"you","start":202.74,"end":202.90001,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040115274488925934},{"word":"know","start":202.90001,"end":203.06,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.03780418634414673},{"word":"well","start":203.06,"end":203.3,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.04431931674480438},{"word":"over","start":203.3,"end":203.54001,"confidence":0.98535156,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.049299754202365875},{"word":"700,000","start":203.54001,"end":204.5,"confidence":0.99934894,"punctuated_word":"700,000","sentiment":"neutral","sentiment_score":-0.027466392144560817},{"word":"there","start":204.5,"end":205.0,"confidence":0.9719238,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.02018016204237938},{"word":"so","start":205.46,"end":205.96,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014615558087825775},{"word":"just","start":206.34001,"end":206.66,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.021132275462150577},{"word":"keep","start":206.66,"end":206.90001,"confidence":0.9970703,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.007520794868469238},{"word":"in","start":206.90001,"end":206.98001,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.015290528535842896},{"word":"mind","start":206.98001,"end":207.3,"confidence":0.9921875,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.034144751727581024},{"word":"if","start":207.3,"end":207.46,"confidence":0.62158203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0063972510397434235},{"word":"it","start":207.46,"end":207.46762,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.040158458054065704},{"word":"if","start":207.46762,"end":207.47525,"confidence":0.984375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05823393538594246},{"word":"it","start":207.47525,"end":207.48286,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08662702143192291},{"word":"gets","start":207.48286,"end":207.49048,"confidence":0.9921875,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.0882570892572403},{"word":"to","start":207.49048,"end":207.49811,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10215079039335252},{"word":"a","start":207.49811,"end":207.50572,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09145043790340424},{"word":"point","start":207.50572,"end":207.51334,"confidence":0.984375,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.06646475940942764},{"word":"where","start":207.51334,"end":207.52097,"confidence":0.94189453,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07321357727050781},{"word":"the","start":207.52097,"end":207.52858,"confidence":0.76464844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11251337081193924},{"word":"doctors","start":207.52858,"end":207.5362,"confidence":0.75,"punctuated_word":"doctors","sentiment":"neutral","sentiment_score":-0.13164347410202026},{"word":"are","start":207.5362,"end":207.54382,"confidence":0.7524414,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1029614880681038},{"word":"saying","start":207.54382,"end":207.55144,"confidence":0.83032227,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.06496761739253998},{"word":"look","start":207.55144,"end":207.55905,"confidence":0.8713379,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.10171918570995332},{"word":"mate","start":207.55905,"end":207.56668,"confidence":0.69091797,"punctuated_word":"mate,","sentiment":"neutral","sentiment_score":-0.10850631445646286},{"word":"you","start":207.56668,"end":207.5743,"confidence":0.9370117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16238954663276672},{"word":"you","start":207.5743,"end":207.58191,"confidence":0.7836914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17518073320388794},{"word":"can't","start":207.58191,"end":207.58954,"confidence":0.9692383,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1080913171172142},{"word":"go","start":207.58954,"end":207.59715,"confidence":0.8642578,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.14684653282165527},{"word":"back","start":207.59715,"end":207.60477,"confidence":0.7866211,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10694404691457748},{"word":"to","start":207.60477,"end":207.6124,"confidence":0.9086914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11561547964811324},{"word":"that","start":207.6124,"end":207.62001,"confidence":0.921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11519675701856612},{"word":"work","start":207.62001,"end":208.12001,"confidence":0.8547363,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.12013407051563264},{"word":"then","start":208.66,"end":209.16,"confidence":0.90625,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.06806542724370956},{"word":"tpd","start":214.005,"end":214.325,"confidence":0.9326172,"punctuated_word":"TPD","sentiment":"neutral","sentiment_score":-0.06671106070280075},{"word":"claim","start":214.325,"end":214.645,"confidence":0.99609375,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.06629879027605057},{"word":"for","start":214.645,"end":214.80501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07095816731452942},{"word":"the","start":214.80501,"end":214.885,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06715162098407745},{"word":"full","start":214.885,"end":215.125,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.05622775852680206},{"word":"lump","start":215.125,"end":215.365,"confidence":1.0,"punctuated_word":"lump","sentiment":"neutral","sentiment_score":-0.04572140425443649},{"word":"sum","start":215.365,"end":215.865,"confidence":0.99902344,"punctuated_word":"sum.","sentiment":"neutral","sentiment_score":-0.032289035618305206},{"word":"in","start":218.565,"end":218.725,"confidence":0.73339844,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.001008935272693634},{"word":"terms","start":218.725,"end":218.965,"confidence":1.0,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.0008919276297092438},{"word":"of","start":218.965,"end":219.125,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.012909997254610062},{"word":"the","start":219.125,"end":219.285,"confidence":0.81152344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02996399626135826},{"word":"superannuation","start":219.285,"end":219.785,"confidence":0.9857178,"punctuated_word":"superannuation,","sentiment":"neutral","sentiment_score":-0.024806542322039604},{"word":"so","start":220.085,"end":220.245,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0040979646146297455},{"word":"there's","start":220.245,"end":220.565,"confidence":0.9946289,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.005879238247871399},{"word":"two","start":220.565,"end":221.065,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.012200772762298584},{"word":"main","start":221.365,"end":221.765,"confidence":1.0,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.007726684212684631},{"word":"access","start":221.765,"end":222.16501,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.02436523139476776},{"word":"points","start":222.16501,"end":222.63,"confidence":0.9550781,"punctuated_word":"points,","sentiment":"neutral","sentiment_score":0.0007536821067333221},{"word":"which","start":223.03,"end":223.27,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.019871093332767487},{"word":"is","start":223.27,"end":223.75,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006463393568992615},{"word":"hardship","start":223.75,"end":224.25,"confidence":0.9980469,"punctuated_word":"hardship","sentiment":"neutral","sentiment_score":-0.11085299402475356},{"word":"and","start":224.31,"end":224.55,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07356730103492737},{"word":"compassionate","start":224.55,"end":225.05,"confidence":0.9760742,"punctuated_word":"compassionate","sentiment":"neutral","sentiment_score":-0.18268924951553345},{"word":"grounds","start":225.19,"end":225.43001,"confidence":0.8017578,"punctuated_word":"grounds,","sentiment":"neutral","sentiment_score":-0.06544911861419678},{"word":"if","start":225.43001,"end":225.59001,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02521088719367981},{"word":"you're","start":225.59001,"end":225.83,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.017565924674272537},{"word":"familiar","start":225.83,"end":226.15001,"confidence":1.0,"punctuated_word":"familiar","sentiment":"neutral","sentiment_score":-0.04925640672445297},{"word":"with","start":226.15001,"end":226.39,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.026707887649536133},{"word":"those","start":226.39,"end":226.89,"confidence":0.9941406,"punctuated_word":"those.","sentiment":"neutral","sentiment_score":-0.03381988778710365},{"word":"so","start":228.79001,"end":229.29001,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03218258172273636},{"word":"hardship","start":229.51001,"end":230.01001,"confidence":0.9980469,"punctuated_word":"hardship","sentiment":"neutral","sentiment_score":-0.04225129261612892},{"word":"sorry","start":230.47,"end":230.79001,"confidence":0.8112793,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.02054365538060665},{"word":"go","start":230.79001,"end":230.95001,"confidence":1.0,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.18305927515029907},{"word":"ahead","start":230.95001,"end":231.45001,"confidence":0.9975586,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":0.14181628823280334},{"word":"yep","start":250.89,"end":251.39,"confidence":0.8623047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04986634477972984},{"word":"i'm","start":251.53,"end":251.77,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0016977315535768869},{"word":"just","start":251.77,"end":251.93001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.025480888783931732},{"word":"taking","start":251.93001,"end":252.17,"confidence":1.0,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":0.043326959013938904},{"word":"a","start":252.17,"end":252.33,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008319105952978134},{"word":"note","start":252.33,"end":252.57,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.006161749362945557},{"word":"of","start":252.57,"end":252.65,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.015019714832305908},{"word":"that","start":252.65,"end":253.15,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.0301005095243454},{"word":"yeah","start":263.21,"end":263.595,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02203834056854248},{"word":"so","start":263.675,"end":263.915,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.056323908269405365},{"word":"there's","start":263.915,"end":264.075,"confidence":0.99902344,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.10040590167045592},{"word":"a","start":264.075,"end":264.23502,"confidence":0.95410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11943595111370088},{"word":"there's","start":264.23502,"end":264.475,"confidence":0.9926758,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.12461049854755402},{"word":"a","start":264.475,"end":264.635,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12652835249900818},{"word":"couple","start":264.635,"end":264.875,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.12998870015144348},{"word":"of","start":264.875,"end":264.955,"confidence":0.8354492,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.137111634016037},{"word":"things","start":264.955,"end":265.195,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.13421416282653809},{"word":"that","start":265.195,"end":265.355,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.25448963046073914},{"word":"you","start":265.355,"end":265.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21957853436470032},{"word":"can","start":265.435,"end":265.595,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21402941644191745},{"word":"do","start":265.595,"end":266.095,"confidence":0.9995117,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.14874988794326782},{"word":"the","start":267.195,"end":267.435,"confidence":0.85595703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.13920055329799652},{"word":"first","start":267.435,"end":267.915,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1430765688419342},{"word":"instant","start":267.915,"end":268.315,"confidence":0.6616211,"punctuated_word":"instant","sentiment":"neutral","sentiment_score":0.23184649646282196},{"word":"port","start":268.315,"end":268.635,"confidence":0.9116211,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.20287010073661804},{"word":"of","start":268.635,"end":268.715,"confidence":0.9472656,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2287977635860443},{"word":"call","start":268.715,"end":269.115,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1713666170835495},{"word":"would","start":269.115,"end":269.275,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2444438934326172},{"word":"be","start":269.275,"end":269.775,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19048207998275757},{"word":"a","start":270.635,"end":270.715,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18312978744506836},{"word":"centrelink","start":270.715,"end":271.215,"confidence":0.91259766,"punctuated_word":"Centrelink","sentiment":"neutral","sentiment_score":0.19855448603630063},{"word":"medical","start":271.675,"end":272.155,"confidence":0.9760742,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.06643249839544296},{"word":"exemption","start":272.155,"end":272.655,"confidence":0.98950195,"punctuated_word":"exemption.","sentiment":"neutral","sentiment_score":0.1541929841041565},{"word":"so","start":273.035,"end":273.355,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16121269762516022},{"word":"you","start":273.355,"end":273.515,"confidence":0.86279297,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12827913463115692},{"word":"know","start":273.515,"end":273.675,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.11954325437545776},{"word":"how","start":273.675,"end":273.835,"confidence":0.984375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.14651700854301453},{"word":"people","start":273.835,"end":274.315,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.17317155003547668},{"word":"get","start":274.315,"end":274.635,"confidence":0.9309082,"punctuated_word":"get,","sentiment":"neutral","sentiment_score":0.14878785610198977},{"word":"like","start":274.635,"end":274.875,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.13774529099464417},{"word":"job","start":274.875,"end":275.195,"confidence":0.56640625,"punctuated_word":"job","sentiment":"neutral","sentiment_score":0.10668297111988068},{"word":"seeker","start":275.195,"end":275.515,"confidence":0.60791016,"punctuated_word":"seeker","sentiment":"neutral","sentiment_score":0.16558295488357544},{"word":"payments","start":275.515,"end":276.015,"confidence":0.99902344,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":0.13036438822746277},{"word":"from","start":276.63,"end":276.87,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13774801790714264},{"word":"the","start":276.87,"end":277.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1456226259469986},{"word":"government","start":277.11,"end":277.61,"confidence":0.8249512,"punctuated_word":"government?","sentiment":"neutral","sentiment_score":0.17231333255767822},{"word":"they","start":278.71,"end":278.87,"confidence":0.6743164,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.19863693416118625},{"word":"have","start":278.87,"end":279.11,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.18466003239154816},{"word":"a","start":279.11,"end":279.19,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21522778272628784},{"word":"way","start":279.19,"end":279.43,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.2394960820674896},{"word":"of","start":279.43,"end":279.66998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.22432009875774384},{"word":"expediting","start":279.66998,"end":280.16998,"confidence":1.0,"punctuated_word":"expediting","sentiment":"neutral","sentiment_score":0.27449169754981995},{"word":"that","start":280.31,"end":280.71,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2829362154006958},{"word":"within","start":280.71,"end":281.19,"confidence":0.9519043,"punctuated_word":"within,","sentiment":"neutral","sentiment_score":0.2044745832681656},{"word":"like","start":281.19,"end":281.43,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1934034824371338},{"word":"a","start":281.43,"end":281.50998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27118995785713196},{"word":"week","start":281.50998,"end":281.75,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.1703833043575287},{"word":"or","start":281.75,"end":281.99,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.19936257600784305},{"word":"two","start":281.99,"end":282.49,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.13497626781463623},{"word":"for","start":282.71,"end":283.19,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16487830877304077},{"word":"medical","start":283.19,"end":283.66998,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":0.049187444150447845},{"word":"exemptions","start":283.66998,"end":284.16998,"confidence":0.83740234,"punctuated_word":"exemptions,","sentiment":"neutral","sentiment_score":0.1111914962530136},{"word":"obviously","start":284.55,"end":285.05,"confidence":0.9628906,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.09571021050214767},{"word":"doctor's","start":285.11,"end":285.50998,"confidence":0.8688965,"punctuated_word":"doctor's","sentiment":"neutral","sentiment_score":0.008079759776592255},{"word":"reports","start":285.50998,"end":286.00998,"confidence":0.9367676,"punctuated_word":"reports.","sentiment":"neutral","sentiment_score":0.005981225520372391},{"word":"once","start":286.38998,"end":286.71,"confidence":0.99902344,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.0282602459192276},{"word":"you're","start":286.71,"end":287.03,"confidence":0.99609375,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.011022265069186687},{"word":"on","start":287.03,"end":287.53,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014925025403499603},{"word":"centrelink","start":287.99,"end":288.49,"confidence":0.9558919,"punctuated_word":"Centrelink","sentiment":"neutral","sentiment_score":0.03075239807367325},{"word":"payments","start":288.55,"end":289.05,"confidence":0.9902344,"punctuated_word":"payments","sentiment":"neutral","sentiment_score":0.014709465205669405},{"word":"and","start":289.125,"end":289.285,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008388325572013855},{"word":"you're","start":289.285,"end":289.525,"confidence":0.99853516,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05967574939131737},{"word":"off","start":289.525,"end":289.605,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.09533659368753432},{"word":"work","start":289.605,"end":290.105,"confidence":0.99658203,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.07964171469211578},{"word":"the","start":290.645,"end":290.885,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07541989535093307},{"word":"first","start":290.885,"end":291.125,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.14142268896102905},{"word":"one's","start":291.125,"end":291.365,"confidence":0.970459,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":-0.1106329783797264},{"word":"a","start":291.365,"end":291.525,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15581317245960236},{"word":"bit","start":291.525,"end":291.765,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.18105413019657135},{"word":"harder","start":291.765,"end":292.165,"confidence":0.9951172,"punctuated_word":"harder.","sentiment":"neutral","sentiment_score":-0.15970203280448914},{"word":"if","start":292.165,"end":292.325,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.055450260639190674},{"word":"you","start":292.325,"end":292.565,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06633897870779037},{"word":"reach","start":292.565,"end":292.965,"confidence":0.95166016,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.04338890314102173},{"word":"twenty","start":292.965,"end":293.365,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.019143685698509216},{"word":"six","start":293.365,"end":293.765,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.0217517614364624},{"word":"weeks","start":293.765,"end":294.265,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":-0.03212536871433258},{"word":"on","start":294.405,"end":294.725,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01349008083343506},{"word":"centrelink","start":294.725,"end":295.225,"confidence":0.9959717,"punctuated_word":"Centrelink,","sentiment":"neutral","sentiment_score":0.025565288960933685},{"word":"then","start":295.525,"end":295.765,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0761830285191536},{"word":"you","start":295.765,"end":295.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07009098678827286},{"word":"can","start":295.925,"end":296.085,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05342228710651398},{"word":"apply","start":296.085,"end":296.405,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":-0.0006250441074371338},{"word":"for","start":296.405,"end":296.565,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027304470539093018},{"word":"the","start":296.565,"end":296.725,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016247272491455078},{"word":"super","start":296.725,"end":297.225,"confidence":0.96972656,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.08156938850879669},{"word":"release","start":297.365,"end":297.845,"confidence":0.6191406,"punctuated_word":"release","sentiment":"neutral","sentiment_score":-0.04323004186153412},{"word":"and","start":297.845,"end":298.085,"confidence":0.9091797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04334122687578201},{"word":"the","start":298.085,"end":298.165,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05017397552728653},{"word":"hardship","start":298.165,"end":298.665,"confidence":0.9567871,"punctuated_word":"hardship.","sentiment":"neutral","sentiment_score":-0.016670692712068558},{"word":"so","start":298.885,"end":299.125,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04127037525177002},{"word":"that","start":299.125,"end":299.285,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.025357164442539215},{"word":"one's","start":299.285,"end":299.605,"confidence":0.99365234,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.04975488036870957},{"word":"gonna","start":299.605,"end":299.925,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.026446502655744553},{"word":"take","start":299.925,"end":300.085,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.015124693512916563},{"word":"a","start":300.085,"end":300.165,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006223425269126892},{"word":"while","start":300.165,"end":300.665,"confidence":0.9187012,"punctuated_word":"while,","sentiment":"neutral","sentiment_score":0.014760755002498628},{"word":"but","start":300.805,"end":301.125,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.07440528273582458},{"word":"centrelink","start":301.125,"end":301.625,"confidence":1.0,"punctuated_word":"Centrelink","sentiment":"neutral","sentiment_score":0.19344405829906464},{"word":"will","start":301.685,"end":301.845,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.15172599256038666},{"word":"give","start":301.845,"end":302.005,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.12352178990840912},{"word":"you","start":302.005,"end":302.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15948277711868286},{"word":"some","start":302.165,"end":302.325,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.08822052925825119},{"word":"money","start":302.325,"end":302.725,"confidence":1.0,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.08936452865600586},{"word":"in","start":302.725,"end":302.885,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11343824118375778},{"word":"the","start":302.885,"end":303.045,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13604645431041718},{"word":"interim","start":303.045,"end":303.545,"confidence":0.9433594,"punctuated_word":"interim.","sentiment":"neutral","sentiment_score":0.10138607770204544},{"word":"and","start":303.81,"end":303.97,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08552414923906326},{"word":"then","start":303.97,"end":304.21,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10043501853942872},{"word":"if","start":304.21,"end":304.29,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06909240037202835},{"word":"it","start":304.29,"end":304.45,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008870914578437805},{"word":"continues","start":304.45,"end":304.95,"confidence":0.99902344,"punctuated_word":"continues","sentiment":"neutral","sentiment_score":-0.02079085260629654},{"word":"on","start":305.01,"end":305.25,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017366379499435425},{"word":"for","start":305.25,"end":305.49,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05697140842676163},{"word":"too","start":305.49,"end":305.65,"confidence":1.0,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.04465949535369873},{"word":"long","start":305.65,"end":306.15,"confidence":0.9975586,"punctuated_word":"long,","sentiment":"neutral","sentiment_score":-0.04387141391634941},{"word":"then","start":306.21,"end":306.45,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.040602803230285645},{"word":"you","start":306.45,"end":306.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.065500907599926},{"word":"can","start":306.53,"end":306.77,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03414040058851242},{"word":"apply","start":306.77,"end":307.09,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.0364190936088562},{"word":"for","start":307.09,"end":307.25,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00875014066696167},{"word":"hardship","start":307.25,"end":307.75,"confidence":0.99609375,"punctuated_word":"hardship.","sentiment":"neutral","sentiment_score":0.007570318877696991},{"word":"the","start":308.05,"end":308.29,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.1174684837460518},{"word":"other","start":308.29,"end":308.45,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.12525449693202972},{"word":"one","start":308.45,"end":308.61,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.14479954540729523},{"word":"is","start":308.61,"end":308.85,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1321771889925003},{"word":"compassionate","start":308.85,"end":309.35,"confidence":0.8586426,"punctuated_word":"compassionate.","sentiment":"neutral","sentiment_score":0.12383189797401428},{"word":"that","start":310.61,"end":311.01,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.15469269454479218},{"word":"allows","start":311.01,"end":311.33,"confidence":1.0,"punctuated_word":"allows","sentiment":"neutral","sentiment_score":0.13456052541732788},{"word":"a","start":311.33,"end":311.49,"confidence":0.84472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20898638665676117},{"word":"release","start":311.49,"end":311.81,"confidence":1.0,"punctuated_word":"release","sentiment":"neutral","sentiment_score":0.17624732851982117},{"word":"of","start":311.81,"end":311.88998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10526276379823685},{"word":"funds","start":311.88998,"end":312.29,"confidence":1.0,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.08380834013223648},{"word":"to","start":312.29,"end":312.37,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16209203004837036},{"word":"help","start":312.37,"end":312.53,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.15246164798736572},{"word":"with","start":312.53,"end":312.69,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17782004177570343},{"word":"medical","start":312.69,"end":313.09,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.03868642449378967},{"word":"costs","start":313.09,"end":313.59,"confidence":0.92822266,"punctuated_word":"costs","sentiment":"neutral","sentiment_score":-0.0010273754596710205},{"word":"and","start":314.85,"end":315.35,"confidence":0.6777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11182882636785509},{"word":"anything","start":315.49,"end":315.88998,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.005678132176399231},{"word":"in","start":315.88998,"end":316.05,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04250404238700867},{"word":"terms","start":316.05,"end":316.37,"confidence":1.0,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":-0.02001890540122986},{"word":"of","start":316.37,"end":316.53,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04437277466058731},{"word":"if","start":316.53,"end":316.77,"confidence":0.9194336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04355815798044205},{"word":"you're","start":316.77,"end":316.93,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.07269839942455292},{"word":"getting","start":316.93,"end":317.25,"confidence":0.9724121,"punctuated_word":"getting,","sentiment":"neutral","sentiment_score":-0.10650493204593658},{"word":"like","start":317.25,"end":317.41,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07395248115062714},{"word":"a","start":317.41,"end":317.57,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09579184651374816},{"word":"letter","start":317.57,"end":318.07,"confidence":1.0,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.16081395745277405},{"word":"from","start":318.48502,"end":318.80502,"confidence":0.9995117,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.11391528695821762},{"word":"you","start":318.80502,"end":318.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10075362771749496},{"word":"know","start":318.885,"end":319.20502,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.12096308916807176},{"word":"banks","start":319.20502,"end":319.525,"confidence":0.68896484,"punctuated_word":"banks","sentiment":"neutral","sentiment_score":-0.12187041342258452},{"word":"saying","start":319.525,"end":319.765,"confidence":0.99121094,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.17432382702827454},{"word":"they're","start":319.765,"end":319.92502,"confidence":0.99316406,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1904311627149582},{"word":"gonna","start":319.92502,"end":320.165,"confidence":0.9921875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.21298937499523163},{"word":"foreclose","start":320.165,"end":320.64502,"confidence":0.9951172,"punctuated_word":"foreclose","sentiment":"neutral","sentiment_score":-0.1869703233242035},{"word":"on","start":320.64502,"end":320.80502,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17288033664226532},{"word":"a","start":320.80502,"end":320.885,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16670367121696472},{"word":"home","start":320.885,"end":321.385,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.1334623396396637},{"word":"or","start":321.445,"end":321.765,"confidence":0.91845703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13237275183200836},{"word":"take","start":321.765,"end":321.92502,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.18197336792945865},{"word":"the","start":321.92502,"end":322.08502,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11273214966058732},{"word":"business","start":322.08502,"end":322.48502,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.04250939190387726},{"word":"or","start":322.48502,"end":322.64502,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03815540671348572},{"word":"something","start":322.64502,"end":323.045,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.055169083178043365},{"word":"like","start":323.045,"end":323.20502,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05717455595731735},{"word":"that","start":323.20502,"end":323.605,"confidence":0.9658203,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0345928780734539},{"word":"then","start":323.605,"end":323.765,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.005201801657676697},{"word":"you","start":323.765,"end":323.92502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03516307473182678},{"word":"can","start":323.92502,"end":324.08502,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0543416440486908},{"word":"release","start":324.08502,"end":324.405,"confidence":1.0,"punctuated_word":"release","sentiment":"neutral","sentiment_score":-0.05639620125293732},{"word":"funds","start":324.405,"end":324.905,"confidence":1.0,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.05805866420269013},{"word":"to","start":324.965,"end":325.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023716971278190613},{"word":"pay","start":325.445,"end":325.92502,"confidence":0.9892578,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.09200689196586607},{"word":"creditors","start":325.92502,"end":326.405,"confidence":0.99902344,"punctuated_word":"creditors","sentiment":"neutral","sentiment_score":-0.06627501547336578},{"word":"and","start":326.405,"end":326.565,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007429271936416626},{"word":"things","start":326.565,"end":326.885,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.022216767072677612},{"word":"like","start":326.885,"end":327.045,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.011413924396038055},{"word":"that","start":327.045,"end":327.545,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.022531937807798386},{"word":"so","start":329.685,"end":330.005,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.051644690334796906},{"word":"my","start":330.005,"end":330.245,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05575838312506676},{"word":"first","start":330.245,"end":330.565,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.08238942176103592},{"word":"port","start":330.565,"end":330.805,"confidence":0.96435547,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.11749166995286942},{"word":"of","start":330.805,"end":330.885,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08701972663402557},{"word":"call","start":330.885,"end":331.125,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07782728970050812},{"word":"would","start":331.125,"end":331.36502,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12104615569114684},{"word":"be","start":331.36502,"end":331.71,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1097814440727234},{"word":"the","start":331.87,"end":331.94998,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06939539313316345},{"word":"business","start":331.94998,"end":332.35,"confidence":0.9892578,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.0469726100564003},{"word":"insurance","start":332.35,"end":332.85,"confidence":0.9980469,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.0065112486481666565},{"word":"in","start":332.91,"end":332.99,"confidence":0.6464844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06308262050151825},{"word":"centrelink","start":332.99,"end":333.49,"confidence":0.9916992,"punctuated_word":"Centrelink","sentiment":"neutral","sentiment_score":0.12288546562194824},{"word":"as","start":334.59,"end":334.75,"confidence":0.8588867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08462342619895935},{"word":"soon","start":334.75,"end":334.91,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.04489711672067642},{"word":"as","start":334.91,"end":334.99,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10222733020782472},{"word":"you","start":334.99,"end":335.15,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13156723976135254},{"word":"are","start":335.15,"end":335.47,"confidence":0.6948242,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":0.0925433188676834},{"word":"you","start":335.47,"end":335.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09242768585681917},{"word":"know","start":335.71,"end":335.94998,"confidence":0.9970703,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.0657074972987175},{"word":"as","start":335.94998,"end":336.19,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12726980447769165},{"word":"soon","start":336.19,"end":336.27,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.08296511322259903},{"word":"as","start":336.27,"end":336.50998,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12714135646820068},{"word":"you","start":336.50998,"end":336.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1799221932888031},{"word":"are","start":336.59,"end":336.75,"confidence":0.9506836,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11846882849931716},{"word":"able","start":336.75,"end":337.25,"confidence":0.8125,"punctuated_word":"able,","sentiment":"neutral","sentiment_score":0.10288816690444946},{"word":"and","start":337.55,"end":337.71,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05836813151836395},{"word":"then","start":337.71,"end":338.21,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07212784886360168},{"word":"i'll","start":338.35,"end":338.43,"confidence":0.8413086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06355598568916321},{"word":"put","start":338.43,"end":338.66998,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0750976949930191},{"word":"a","start":338.66998,"end":338.83,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08164127171039581},{"word":"flag","start":338.83,"end":339.06998,"confidence":1.0,"punctuated_word":"flag","sentiment":"neutral","sentiment_score":0.041945040225982666},{"word":"on","start":339.06998,"end":339.22998,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06670951098203659},{"word":"your","start":339.22998,"end":339.47,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03671623766422272},{"word":"account","start":339.47,"end":339.78998,"confidence":0.9980469,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.02838793396949768},{"word":"that","start":339.78998,"end":340.03,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05221225693821907},{"word":"you","start":340.03,"end":340.19,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04738455265760422},{"word":"may","start":340.19,"end":340.34998,"confidence":0.99316406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.034308671951293945},{"word":"be","start":340.34998,"end":340.50998,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.00941324234008789},{"word":"doing","start":340.50998,"end":341.00998,"confidence":0.99316406,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.05264195054769516},{"word":"either","start":341.15,"end":341.55,"confidence":0.99121094,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.06391023099422455},{"word":"a","start":341.55,"end":341.63,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05919991433620453},{"word":"compassionate","start":341.63,"end":342.13,"confidence":0.98291016,"punctuated_word":"compassionate","sentiment":"neutral","sentiment_score":-0.06502926349639893},{"word":"or","start":342.34998,"end":342.43,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008164659142494202},{"word":"hardship","start":342.43,"end":342.91,"confidence":0.9980469,"punctuated_word":"hardship","sentiment":"neutral","sentiment_score":-0.09187926352024078},{"word":"claim","start":342.91,"end":343.38998,"confidence":0.8183594,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.04801619052886963},{"word":"sometime","start":343.38998,"end":343.71,"confidence":0.9291992,"punctuated_word":"sometime","sentiment":"neutral","sentiment_score":0.04411660879850387},{"word":"over","start":343.71,"end":343.94998,"confidence":0.9140625,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.07327983528375626},{"word":"the","start":343.94998,"end":344.295,"confidence":0.9194336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057341836392879486},{"word":"six","start":347.17502,"end":347.53503,"confidence":0.9970703,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.01400841772556305},{"word":"months","start":347.53503,"end":347.89502,"confidence":0.99560547,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.04440590366721153},{"word":"again","start":347.89502,"end":348.39502,"confidence":0.8540039,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":-0.0017181038856506348},{"word":"if","start":348.535,"end":348.855,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.036144666373729706},{"word":"you","start":348.855,"end":349.17502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09411013126373292},{"word":"have","start":349.17502,"end":349.575,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1373547911643982},{"word":"medical","start":349.575,"end":349.89502,"confidence":1.0,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.24173924326896667},{"word":"expenses","start":349.89502,"end":350.375,"confidence":1.0,"punctuated_word":"expenses","sentiment":"neutral","sentiment_score":-0.20843392610549927},{"word":"that","start":350.375,"end":350.45502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16527646780014038},{"word":"you","start":350.45502,"end":350.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2859169542789459},{"word":"can't","start":350.695,"end":351.195,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.25389909744262695},{"word":"pay","start":351.655,"end":351.73502,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.3114398419857025},{"word":"that","start":351.73502,"end":351.975,"confidence":0.7763672,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.151622474193573},{"word":"are","start":351.975,"end":352.05502,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1653468906879425},{"word":"not","start":352.05502,"end":352.21503,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20200885832309723},{"word":"covered","start":352.21503,"end":352.535,"confidence":1.0,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":-0.16912609338760376},{"word":"through","start":352.535,"end":352.695,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1773790866136551},{"word":"the","start":352.695,"end":352.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15186920762062073},{"word":"public","start":352.855,"end":353.17502,"confidence":1.0,"punctuated_word":"public","sentiment":"neutral","sentiment_score":-0.17433930933475494},{"word":"system","start":353.17502,"end":353.67502,"confidence":0.99658203,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":-0.11847913265228271},{"word":"that","start":353.975,"end":354.135,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05140531063079834},{"word":"would","start":354.135,"end":354.295,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.02933362126350403},{"word":"be","start":354.295,"end":354.375,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.005339294672012329},{"word":"a","start":354.375,"end":354.45502,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0402785986661911},{"word":"lot","start":354.45502,"end":354.695,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.07948403060436249},{"word":"quicker","start":354.695,"end":355.195,"confidence":0.8864746,"punctuated_word":"quicker.","sentiment":"neutral","sentiment_score":-0.07268134504556656},{"word":"whereas","start":355.655,"end":356.155,"confidence":0.99902344,"punctuated_word":"Whereas","sentiment":"neutral","sentiment_score":-0.01458211988210678},{"word":"if","start":356.65,"end":356.88998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.043919309973716736},{"word":"you","start":356.88998,"end":356.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01285862922668457},{"word":"are","start":356.97,"end":357.21,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01855273544788361},{"word":"on","start":357.21,"end":357.37,"confidence":0.9350586,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013352304697036743},{"word":"settling","start":357.37,"end":357.77,"confidence":0.9482422,"punctuated_word":"settling","sentiment":"neutral","sentiment_score":0.02760026603937149},{"word":"for","start":357.77,"end":358.16998,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012426823377609251},{"word":"six","start":358.16998,"end":358.49,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.01804366707801819},{"word":"months","start":358.49,"end":358.88998,"confidence":0.99365234,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.017195023596286774},{"word":"then","start":358.88998,"end":359.13,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10942388325929642},{"word":"we","start":359.13,"end":359.28998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08639687299728394},{"word":"can","start":359.28998,"end":359.44998,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1154654324054718},{"word":"release","start":359.44998,"end":359.77,"confidence":0.9980469,"punctuated_word":"release","sentiment":"neutral","sentiment_score":0.05111736059188843},{"word":"some","start":359.77,"end":360.00998,"confidence":0.8911133,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.07399110496044159},{"word":"super","start":360.00998,"end":360.33,"confidence":0.40478516,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.29626327753067017},{"word":"that","start":360.33,"end":360.49,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18228062987327576},{"word":"way","start":360.49,"end":360.99,"confidence":1.0,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.10682479292154312},{"word":"in","start":363.21,"end":363.53,"confidence":0.7397461,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.09921909868717194},{"word":"the","start":363.53,"end":363.61,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10934390127658844},{"word":"interim","start":363.61,"end":364.11,"confidence":0.99658203,"punctuated_word":"interim,","sentiment":"neutral","sentiment_score":0.1307722181081772},{"word":"we're","start":364.41,"end":364.91,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.23821625113487244},{"word":"still","start":364.97,"end":365.21,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.2523288130760193},{"word":"looking","start":365.21,"end":365.53,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.24609141051769257},{"word":"after","start":365.53,"end":365.77,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.2440766394138336},{"word":"it","start":365.77,"end":366.25,"confidence":0.9873047,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.28852805495262146},{"word":"it's","start":366.25,"end":366.49,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.5274807214736938},{"word":"still","start":366.49,"end":366.88998,"confidence":1.0,"punctuated_word":"still","sentiment":"positive","sentiment_score":0.5083714723587036},{"word":"growing","start":366.88998,"end":367.37,"confidence":0.9875488,"punctuated_word":"growing.","sentiment":"positive","sentiment_score":0.4319874048233032},{"word":"you've","start":367.37,"end":367.69,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.4582767188549042},{"word":"had","start":367.69,"end":367.84998,"confidence":1.0,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.4669293463230133},{"word":"some","start":367.84998,"end":368.09,"confidence":0.9980469,"punctuated_word":"some","sentiment":"positive","sentiment_score":0.3900255858898163},{"word":"recent","start":368.09,"end":368.49,"confidence":0.99902344,"punctuated_word":"recent","sentiment":"positive","sentiment_score":0.45165205001831055},{"word":"contributions","start":368.49,"end":368.99,"confidence":1.0,"punctuated_word":"contributions","sentiment":"positive","sentiment_score":0.4193487763404846},{"word":"come","start":369.13,"end":369.37,"confidence":0.99121094,"punctuated_word":"come","sentiment":"positive","sentiment_score":0.47046494483947754},{"word":"in","start":369.37,"end":369.61,"confidence":0.9116211,"punctuated_word":"in,","sentiment":"positive","sentiment_score":0.3702158927917481},{"word":"so","start":369.61,"end":369.77,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2529640197753906},{"word":"there's","start":369.77,"end":370.00998,"confidence":0.9812012,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.379325807094574},{"word":"no","start":370.00998,"end":370.50998,"confidence":0.84814453,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2931421995162964},{"word":"there's","start":370.595,"end":370.67502,"confidence":0.9428711,"punctuated_word":"there's","sentiment":"positive","sentiment_score":0.376103013753891},{"word":"not","start":370.67502,"end":370.83502,"confidence":0.97998047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.3161194324493408},{"word":"gonna","start":370.83502,"end":370.99503,"confidence":0.9716797,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.2521103620529175},{"word":"be","start":370.99503,"end":371.075,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2340967357158661},{"word":"any","start":371.075,"end":371.315,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.23346024751663208},{"word":"issues","start":371.315,"end":371.635,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.031203031539916992},{"word":"for","start":371.635,"end":371.795,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1473587304353714},{"word":"a","start":371.795,"end":371.95502,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1610184907913208},{"word":"six","start":371.95502,"end":372.195,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.11613621562719344},{"word":"month","start":372.195,"end":372.695,"confidence":0.78466797,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.14828082919120789},{"word":"pause","start":372.755,"end":373.255,"confidence":0.98999023,"punctuated_word":"pause.","sentiment":"neutral","sentiment_score":0.14035430550575256},{"word":"just","start":373.475,"end":373.71503,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1373387575149536},{"word":"let","start":373.71503,"end":373.875,"confidence":0.99609375,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1552707552909851},{"word":"the","start":373.875,"end":374.27502,"confidence":0.9140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15678173303604126},{"word":"do","start":374.43503,"end":374.67502,"confidence":0.9160156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1850447654724121},{"word":"their","start":374.67502,"end":374.83502,"confidence":0.98828125,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.13744661211967468},{"word":"thing","start":374.83502,"end":375.075,"confidence":0.7279053,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.17265190184116364},{"word":"that","start":375.075,"end":375.315,"confidence":0.9506836,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08798255771398544},{"word":"nothing","start":375.315,"end":375.71503,"confidence":0.99902344,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.05383571982383728},{"word":"catastrophic","start":375.71503,"end":376.195,"confidence":0.9863281,"punctuated_word":"catastrophic","sentiment":"neutral","sentiment_score":-0.278229296207428},{"word":"is","start":376.195,"end":376.355,"confidence":0.83203125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15329141914844513},{"word":"really","start":376.355,"end":376.595,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.19528795778751373},{"word":"gonna","start":376.595,"end":376.83502,"confidence":0.9902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.03519134968519211},{"word":"happen","start":376.83502,"end":377.15503,"confidence":0.99609375,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.152773916721344},{"word":"there","start":377.15503,"end":377.55502,"confidence":0.99560547,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.007525458931922913},{"word":"we","start":377.55502,"end":377.71503,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09136030822992323},{"word":"just","start":377.71503,"end":377.875,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13277147710323334},{"word":"need","start":377.875,"end":378.035,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07615482807159424},{"word":"to","start":378.035,"end":378.11502,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12076719105243684},{"word":"get","start":378.11502,"end":378.27502,"confidence":0.9921875,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0377243310213089},{"word":"you","start":378.27502,"end":378.77502,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32175585627555847},{"word":"back","start":378.99503,"end":379.23502,"confidence":0.98828125,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.3312647342681885},{"word":"on","start":379.23502,"end":379.39502,"confidence":0.9921875,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3488612771034241},{"word":"your","start":379.39502,"end":379.635,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.30675020813941956},{"word":"feet","start":379.635,"end":380.135,"confidence":0.9892578,"punctuated_word":"feet","sentiment":"neutral","sentiment_score":0.25594937801361084},{"word":"health","start":380.27502,"end":380.77502,"confidence":0.58154297,"punctuated_word":"health","sentiment":"positive","sentiment_score":0.34480226039886475},{"word":"financially","start":380.99503,"end":381.49503,"confidence":0.9226074,"punctuated_word":"financially,","sentiment":"neutral","sentiment_score":0.31370848417282104},{"word":"and","start":382.11502,"end":382.43503,"confidence":0.96435547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22531794011592865},{"word":"those","start":382.43503,"end":382.67502,"confidence":0.94628906,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.16434234380722046},{"word":"are","start":382.67502,"end":382.755,"confidence":0.8984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01818317547440529},{"word":"the","start":382.755,"end":382.83502,"confidence":0.9291992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.034117430448532104},{"word":"options","start":382.83502,"end":383.13,"confidence":0.8071289,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.005800135433673859},{"word":"that","start":383.13,"end":383.29,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0246172733604908},{"word":"i","start":383.29,"end":383.53,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004583604633808136},{"word":"would","start":383.53,"end":384.03,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.007433027029037476},{"word":"look","start":388.33002,"end":388.83002,"confidence":0.99902344,"punctuated_word":"look","sentiment":"negative","sentiment_score":-0.40619635581970215},{"word":"at","start":395.05002,"end":395.21,"confidence":0.99609375,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":-0.1893898844718933},{"word":"oh","start":395.21,"end":395.53,"confidence":0.92944336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.19076921045780185},{"word":"no","start":395.53,"end":395.835,"confidence":0.9946289,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.24967454373836517},{"word":"do","start":416.41,"end":416.57,"confidence":0.7338867,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.045111238956451416},{"word":"you","start":416.57,"end":416.65,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03592323511838913},{"word":"know","start":416.65,"end":416.81,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.04333307594060898},{"word":"when","start":416.81,"end":417.05002,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.02241194061934948},{"word":"that's","start":417.05002,"end":417.21,"confidence":0.9638672,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0096264211460948},{"word":"scheduled","start":417.21,"end":417.69,"confidence":1.0,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":-0.03805306926369667},{"word":"for","start":417.69,"end":418.01,"confidence":0.98413086,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.02885138988494873},{"word":"christian","start":418.01,"end":418.51,"confidence":0.9921875,"punctuated_word":"Christian?","sentiment":"neutral","sentiment_score":-0.03601796180009842},{"word":"yeah","start":430.995,"end":431.495,"confidence":0.9511719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09075726568698884},{"word":"well","start":446.69,"end":447.19,"confidence":0.90527344,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.024393662810325623},{"word":"fingers","start":447.81003,"end":448.31003,"confidence":0.9980469,"punctuated_word":"fingers","sentiment":"neutral","sentiment_score":-0.12648794054985046},{"word":"crossed","start":448.37003,"end":448.85,"confidence":0.69421387,"punctuated_word":"crossed,","sentiment":"neutral","sentiment_score":-0.11111435294151306},{"word":"that's","start":448.85,"end":449.09003,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19908683001995087},{"word":"not","start":449.09003,"end":449.33002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2164120376110077},{"word":"the","start":449.33002,"end":449.49002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22754037380218503},{"word":"case","start":449.49002,"end":449.835,"confidence":0.9941406,"punctuated_word":"case.","sentiment":"neutral","sentiment_score":-0.2444133460521698},{"word":"and","start":450.07498,"end":450.315,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.12112492322921752},{"word":"like","start":450.315,"end":450.555,"confidence":0.90478516,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1249811351299286},{"word":"i","start":450.555,"end":450.63498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11292677372694016},{"word":"said","start":450.63498,"end":451.035,"confidence":0.9980469,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.07821913063526154},{"word":"if","start":451.035,"end":451.19498,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11000004410743712},{"word":"things","start":451.19498,"end":451.69498,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.2748488187789917},{"word":"deteriorate","start":451.755,"end":452.255,"confidence":1.0,"punctuated_word":"deteriorate","sentiment":"neutral","sentiment_score":-0.25152260065078735},{"word":"worse","start":452.955,"end":453.455,"confidence":0.9902344,"punctuated_word":"worse,","sentiment":"neutral","sentiment_score":-0.2609204053878784},{"word":"then","start":453.91498,"end":454.315,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12409048527479172},{"word":"we","start":454.315,"end":454.555,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08481593430042267},{"word":"will","start":454.555,"end":454.63498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06906426697969437},{"word":"be","start":454.63498,"end":454.875,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04333634674549103},{"word":"alongside","start":454.875,"end":455.35498,"confidence":0.9980469,"punctuated_word":"alongside","sentiment":"neutral","sentiment_score":-0.07855982333421707},{"word":"you","start":455.35498,"end":455.675,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018490023910999295},{"word":"to","start":455.675,"end":455.755,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003696992993354798},{"word":"help","start":455.755,"end":455.91498,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.0163874551653862},{"word":"with","start":455.91498,"end":456.07498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.038497790694236755},{"word":"the","start":456.07498,"end":456.235,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028446845710277557},{"word":"superannuation","start":456.235,"end":456.735,"confidence":0.9954427,"punctuated_word":"superannuation","sentiment":"neutral","sentiment_score":-0.02583971992135048},{"word":"release","start":457.115,"end":457.615,"confidence":0.99902344,"punctuated_word":"release","sentiment":"neutral","sentiment_score":-0.05441032350063324},{"word":"and","start":457.675,"end":457.91498,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05439432710409165},{"word":"the","start":457.91498,"end":458.07498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05881156772375107},{"word":"tpd","start":458.07498,"end":458.555,"confidence":0.9499512,"punctuated_word":"TPD","sentiment":"neutral","sentiment_score":-0.03981694206595421},{"word":"insurance","start":458.555,"end":459.035,"confidence":0.9243164,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.07261032611131668},{"word":"claim","start":459.035,"end":459.535,"confidence":0.90625,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":-0.03578163683414459},{"word":"so","start":459.675,"end":459.995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005052514374256134},{"word":"you","start":459.995,"end":460.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008735217154026031},{"word":"do","start":460.235,"end":460.47498,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.037078678607940674},{"word":"have","start":460.47498,"end":460.875,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04450300335884094},{"word":"lump","start":460.875,"end":461.19498,"confidence":0.99902344,"punctuated_word":"lump","sentiment":"neutral","sentiment_score":0.012525409460067747},{"word":"sums","start":461.19498,"end":461.595,"confidence":0.9980469,"punctuated_word":"sums","sentiment":"neutral","sentiment_score":0.039764031767845154},{"word":"available","start":461.595,"end":462.095,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0573318786919117},{"word":"to","start":462.315,"end":462.47498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0571276992559433},{"word":"look","start":462.47498,"end":462.63498,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.037175919860601425},{"word":"after","start":462.63498,"end":462.955,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.062349192798137665},{"word":"you","start":462.955,"end":463.115,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01838453859090805},{"word":"for","start":463.115,"end":463.35498,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02298029139637947},{"word":"quite","start":463.35498,"end":463.51498,"confidence":1.0,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.04928459972143173},{"word":"a","start":463.51498,"end":463.675,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05955081433057785},{"word":"while","start":463.675,"end":464.175,"confidence":0.9995117,"punctuated_word":"while.","sentiment":"neutral","sentiment_score":-0.0452006570994854},{"word":"i'm","start":465.42,"end":465.74,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05117305368185043},{"word":"going","start":465.74,"end":465.98,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.04743924364447594},{"word":"to","start":465.98,"end":466.14,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03592683747410774},{"word":"put","start":466.14,"end":466.64,"confidence":0.9921875,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.08013071864843369},{"word":"a","start":466.7,"end":466.94,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05296170338988304},{"word":"flag","start":466.94,"end":467.34,"confidence":1.0,"punctuated_word":"flag","sentiment":"neutral","sentiment_score":-0.025204047560691833},{"word":"on","start":467.34,"end":467.5,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03819212317466736},{"word":"your","start":467.5,"end":467.74,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04405622556805611},{"word":"account","start":467.74,"end":468.06,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.04066414386034012},{"word":"for","start":468.06,"end":468.3,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04171264544129371},{"word":"our","start":468.3,"end":468.46,"confidence":0.9863281,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05949626490473747},{"word":"case","start":468.46,"end":468.7,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.05084945634007454},{"word":"management","start":468.7,"end":469.2,"confidence":1.0,"punctuated_word":"management","sentiment":"neutral","sentiment_score":-0.06994757056236267},{"word":"team","start":469.26,"end":469.76,"confidence":0.99853516,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.01968800276517868},{"word":"the","start":470.54,"end":470.7,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.006706811487674713},{"word":"first","start":470.7,"end":471.02,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.0010695941746234894},{"word":"port","start":471.02,"end":471.26,"confidence":0.95166016,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.003495253622531891},{"word":"of","start":471.26,"end":471.34,"confidence":0.9716797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00949760526418686},{"word":"call","start":471.34,"end":471.5,"confidence":0.97143555,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.015205040574073792},{"word":"like","start":471.5,"end":471.74,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0459955558180809},{"word":"i","start":471.74,"end":471.82,"confidence":0.9560547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013263143599033356},{"word":"was","start":471.82,"end":471.98,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0037269555032253265},{"word":"saying","start":471.98,"end":472.22,"confidence":0.9785156,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.0020141378045082092},{"word":"is","start":472.22,"end":472.38,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004972875118255615},{"word":"before","start":472.38,"end":472.78,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.027360055595636368},{"word":"you","start":472.78,"end":473.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08309494704008102},{"word":"become","start":473.1,"end":473.6,"confidence":0.9770508,"punctuated_word":"become","sentiment":"neutral","sentiment_score":-0.07812079787254333},{"word":"unable","start":473.82,"end":474.3,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.0944114625453949},{"word":"to","start":474.3,"end":474.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08805596828460693},{"word":"like","start":474.46,"end":474.7,"confidence":0.9885254,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07659181952476501},{"word":"let's","start":474.7,"end":474.86,"confidence":1.0,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.07082029432058334},{"word":"say","start":474.86,"end":475.02,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.055546123534440994},{"word":"you","start":475.02,"end":475.18,"confidence":0.7338867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0809968113899231},{"word":"go","start":475.18,"end":475.34,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0971873104572296},{"word":"through","start":475.34,"end":475.58,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.128364235162735},{"word":"surgery","start":475.58,"end":476.08,"confidence":0.9243164,"punctuated_word":"surgery","sentiment":"neutral","sentiment_score":-0.08595762401819229},{"word":"and","start":476.3,"end":476.62,"confidence":0.94628906,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.04893268644809723},{"word":"you","start":476.62,"end":476.7,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0776815265417099},{"word":"know","start":476.7,"end":476.86,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.04081322252750397},{"word":"you're","start":476.86,"end":477.1,"confidence":0.99365234,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06547977030277252},{"word":"in","start":477.1,"end":477.26,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.13030773401260376},{"word":"hospital","start":477.26,"end":477.74,"confidence":0.6855469,"punctuated_word":"hospital","sentiment":"neutral","sentiment_score":-0.10218190401792526},{"word":"recovering","start":477.74,"end":478.24,"confidence":0.80493164,"punctuated_word":"recovering,","sentiment":"neutral","sentiment_score":-0.053738199174404144},{"word":"i","start":478.615,"end":478.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012734822928905489},{"word":"would","start":478.775,"end":479.275,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.00611649826169014},{"word":"first","start":479.735,"end":480.235,"confidence":0.98535156,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.022960126399993896},{"word":"deal","start":480.29498,"end":480.53497,"confidence":0.99316406,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.04660818725824356},{"word":"with","start":480.53497,"end":480.69498,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02092001587152481},{"word":"the","start":480.69498,"end":480.85498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02842889353632927},{"word":"insurance","start":480.85498,"end":481.335,"confidence":1.0,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":-0.025212999433279037},{"word":"policy","start":481.335,"end":481.655,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.037505608052015305},{"word":"with","start":481.655,"end":481.895,"confidence":0.984375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02582557499408722},{"word":"the","start":481.895,"end":481.97498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017341919243335724},{"word":"business","start":481.97498,"end":482.375,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.006468527019023895},{"word":"to","start":482.375,"end":482.455,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0069009289145469666},{"word":"make","start":482.455,"end":482.615,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.014068283140659332},{"word":"sure","start":482.615,"end":482.85498,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.016282781958580017},{"word":"that","start":482.85498,"end":483.25497,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011605031788349152},{"word":"is","start":483.25497,"end":483.655,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014904886484146118},{"word":"looked","start":483.655,"end":483.81497,"confidence":0.5698242,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":0.001544669270515442},{"word":"after","start":483.81497,"end":484.31497,"confidence":0.7211914,"punctuated_word":"after.","sentiment":"neutral","sentiment_score":0.0038374215364456177},{"word":"and","start":484.53497,"end":484.85498,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02203424647450447},{"word":"secondly","start":484.85498,"end":485.35498,"confidence":0.87280273,"punctuated_word":"secondly,","sentiment":"neutral","sentiment_score":0.020062167197465897},{"word":"link","start":485.495,"end":485.735,"confidence":0.92333984,"punctuated_word":"link","sentiment":"neutral","sentiment_score":0.03594241663813591},{"word":"in","start":485.735,"end":485.895,"confidence":0.9604492,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03956376016139984},{"word":"with","start":485.895,"end":486.13498,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05720362067222595},{"word":"centrelink","start":486.13498,"end":486.615,"confidence":0.96468097,"punctuated_word":"Centrelink","sentiment":"neutral","sentiment_score":0.09258627146482468},{"word":"straight","start":486.615,"end":486.85498,"confidence":0.9980469,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.08941502869129181},{"word":"away","start":486.85498,"end":487.35498,"confidence":0.5830078,"punctuated_word":"away","sentiment":"neutral","sentiment_score":0.06093908101320267},{"word":"and","start":487.97498,"end":488.47498,"confidence":0.66259766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03202170506119728},{"word":"at","start":488.53497,"end":488.69498,"confidence":0.97314453,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0662471204996109},{"word":"least","start":488.69498,"end":489.01498,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":0.05180492252111435},{"word":"get","start":489.01498,"end":489.175,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08750186860561371},{"word":"some","start":489.175,"end":489.41498,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0584014356136322},{"word":"funds","start":489.41498,"end":489.735,"confidence":1.0,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":0.09181572496891022},{"word":"coming","start":489.735,"end":490.055,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.09892484545707704},{"word":"in","start":490.055,"end":490.47,"confidence":0.97680664,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.08980438113212585},{"word":"and","start":490.47,"end":490.71,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05048323422670365},{"word":"then","start":490.71,"end":490.95,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0527656152844429},{"word":"as","start":490.95,"end":491.43,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05123221129179001},{"word":"things","start":491.43,"end":491.75,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.0005825459957122803},{"word":"happen","start":491.75,"end":492.25,"confidence":1.0,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":0.029537424445152283},{"word":"please","start":492.47,"end":492.79,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.02894144132733345},{"word":"let","start":492.79,"end":493.03,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.05229025334119797},{"word":"us","start":493.03,"end":493.11002,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0436994768679142},{"word":"know","start":493.11002,"end":493.51,"confidence":0.94140625,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.03906237706542015},{"word":"if","start":493.51,"end":493.67,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06847499310970306},{"word":"you","start":493.67,"end":493.83,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04794268682599068},{"word":"would","start":493.83,"end":493.99,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06873483955860138},{"word":"like","start":493.99,"end":494.15,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.061678990721702576},{"word":"to","start":494.15,"end":494.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05669485032558441},{"word":"converse","start":494.31,"end":494.79,"confidence":0.99902344,"punctuated_word":"converse","sentiment":"neutral","sentiment_score":0.06009124964475632},{"word":"over","start":494.79,"end":495.11002,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.06507059931755066},{"word":"email","start":495.11002,"end":495.59,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0837457925081253},{"word":"and","start":495.59,"end":495.83,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07387455552816391},{"word":"message","start":495.83,"end":496.15,"confidence":0.8898926,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.06803251802921295},{"word":"if","start":496.15,"end":496.39,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07593926787376404},{"word":"it's","start":496.39,"end":496.63,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07305733859539032},{"word":"easier","start":496.63,"end":496.95,"confidence":0.9641113,"punctuated_word":"easier,","sentiment":"neutral","sentiment_score":0.07939072698354721},{"word":"especially","start":496.95,"end":497.45,"confidence":1.0,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":0.10441654920578004},{"word":"post","start":497.51,"end":497.75,"confidence":0.9873047,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.0543690137565136},{"word":"surgery","start":497.75,"end":498.25,"confidence":0.99658203,"punctuated_word":"surgery,","sentiment":"neutral","sentiment_score":0.06364443153142929},{"word":"we","start":498.47,"end":498.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11255016922950745},{"word":"can","start":498.63,"end":498.87,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.118270143866539},{"word":"just","start":498.87,"end":499.03,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1099674254655838},{"word":"do","start":499.03,"end":499.19,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10264357179403304},{"word":"it","start":499.19,"end":499.43,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09832504391670228},{"word":"that","start":499.43,"end":499.59,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11789633333683014},{"word":"way","start":499.59,"end":500.09,"confidence":0.9433594,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.09789098799228668},{"word":"and","start":500.15,"end":500.39,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11430832743644714},{"word":"we","start":500.39,"end":500.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13158634305000305},{"word":"will","start":500.63,"end":500.79,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16696077585220337},{"word":"assist","start":500.79,"end":501.19,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.16818487644195557},{"word":"with","start":501.19,"end":501.35,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19117791950702667},{"word":"insurance","start":501.35,"end":501.85,"confidence":0.99902344,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":0.0975055694580078},{"word":"claims","start":501.91,"end":502.23,"confidence":0.9980469,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.0817631334066391},{"word":"and","start":502.23,"end":502.39,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14208140969276428},{"word":"super","start":502.39,"end":502.79,"confidence":0.94384766,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.15391796827316284},{"word":"claims","start":502.79,"end":503.145,"confidence":0.7661133,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.09445555508136748},{"word":"as","start":503.38498,"end":503.54498,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.16397136449813843},{"word":"they","start":503.54498,"end":503.785,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0743311420083046},{"word":"become","start":503.785,"end":504.185,"confidence":1.0,"punctuated_word":"become","sentiment":"neutral","sentiment_score":0.08653110265731812},{"word":"necessary","start":504.185,"end":504.685,"confidence":1.0,"punctuated_word":"necessary.","sentiment":"neutral","sentiment_score":0.07865513861179352},{"word":"no","start":506.585,"end":506.82498,"confidence":0.97265625,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3865112066268921},{"word":"worries","start":506.82498,"end":507.145,"confidence":1.0,"punctuated_word":"worries","sentiment":"positive","sentiment_score":0.3576386868953705},{"word":"at","start":507.145,"end":507.22498,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2864106595516205},{"word":"all","start":507.22498,"end":507.38498,"confidence":1.0,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.3196101188659668},{"word":"is","start":507.38498,"end":507.465,"confidence":0.7944336,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.2450510859489441},{"word":"there","start":507.465,"end":507.625,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.23979340493679047},{"word":"anything","start":507.625,"end":507.865,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.32803642749786377},{"word":"else","start":507.865,"end":508.10498,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.2657693326473236},{"word":"i","start":508.10498,"end":508.185,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20300081372261047},{"word":"can","start":508.185,"end":508.345,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2100280076265335},{"word":"help","start":508.345,"end":508.50497,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.2049865871667862},{"word":"with","start":508.50497,"end":508.82498,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.22852133214473724},{"word":"for","start":508.82498,"end":509.065,"confidence":0.9741211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2189302444458008},{"word":"today","start":509.065,"end":509.565,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22247131168842316},{"word":"yeah","start":517.73004,"end":517.97003,"confidence":0.9172363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12402459979057312},{"word":"so","start":517.97003,"end":518.13,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09471404552459715},{"word":"what","start":518.13,"end":518.29004,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11715680360794067},{"word":"i'll","start":518.29004,"end":518.37,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11790484189987184},{"word":"do","start":518.37,"end":518.61005,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13612709939479828},{"word":"is","start":518.61005,"end":518.77,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10978006571531296},{"word":"i'll","start":518.77,"end":518.85004,"confidence":0.9926758,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12282951921224594},{"word":"just","start":518.85004,"end":519.01,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14757494628429413},{"word":"send","start":519.01,"end":519.25,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11513462662696838},{"word":"you","start":519.25,"end":519.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10190092027187347},{"word":"a","start":519.33,"end":519.49005,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12763117253780365},{"word":"quick","start":519.49005,"end":519.65,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.11806454509496687},{"word":"recap","start":519.65,"end":520.05005,"confidence":1.0,"punctuated_word":"recap","sentiment":"neutral","sentiment_score":0.12556493282318115},{"word":"email","start":520.05005,"end":520.55005,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.13226377964019775},{"word":"about","start":520.77,"end":521.01,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.09859427064657213},{"word":"what","start":521.01,"end":521.17004,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.08403347432613373},{"word":"we've","start":521.17004,"end":521.49005,"confidence":0.9995117,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.08202117681503296},{"word":"discussed","start":521.49005,"end":521.97003,"confidence":0.7817383,"punctuated_word":"discussed,","sentiment":"neutral","sentiment_score":0.09295645356178284},{"word":"and","start":521.97003,"end":522.13,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08229554444551468},{"word":"that","start":522.13,"end":522.29004,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08555950224399567},{"word":"way","start":522.29004,"end":522.45,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.08785134553909302},{"word":"i","start":522.45,"end":522.53,"confidence":0.7397461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07877494394779205},{"word":"can","start":522.53,"end":522.77,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08748070895671844},{"word":"put","start":522.77,"end":522.93005,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.11597313731908798},{"word":"some","start":522.93005,"end":523.09,"confidence":0.9941406,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.09511389583349228},{"word":"notes","start":523.09,"end":523.41003,"confidence":0.7167969,"punctuated_word":"notes","sentiment":"neutral","sentiment_score":0.10013698786497116},{"word":"on","start":523.41003,"end":523.57,"confidence":0.6669922,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0813206359744072},{"word":"file","start":523.57,"end":523.81,"confidence":0.4794922,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.08721473067998886},{"word":"for","start":523.81,"end":523.97003,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.077583909034729},{"word":"the","start":523.97003,"end":524.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07865164428949356},{"word":"team","start":524.13,"end":524.53,"confidence":0.7369385,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.07105579972267151},{"word":"and","start":524.53,"end":524.69,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07588644325733185},{"word":"then","start":524.69,"end":524.93005,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0912029594182968},{"word":"you","start":524.93005,"end":525.09,"confidence":0.7734375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0677964985370636},{"word":"know","start":525.09,"end":525.59,"confidence":0.97998047,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.050144314765930176},{"word":"people","start":525.65,"end":525.97003,"confidence":0.59472656,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.09897828847169876},{"word":"that","start":525.97003,"end":526.13,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13747328519821167},{"word":"you","start":526.13,"end":526.29004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1286599338054657},{"word":"can","start":526.29004,"end":526.45,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1251736730337143},{"word":"ask","start":526.45,"end":526.69,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.12645691633224487},{"word":"for","start":526.69,"end":526.93005,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08572348207235336},{"word":"when","start":526.93005,"end":527.09,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.07840386778116226},{"word":"you","start":527.09,"end":527.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08582379668951035},{"word":"call","start":527.25,"end":527.49005,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.10345682501792908},{"word":"in","start":527.49005,"end":527.99005,"confidence":0.9980469,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.08305864036083221},{"word":"christian","start":532.29004,"end":532.79004,"confidence":0.9379883,"punctuated_word":"Christian,","sentiment":"positive","sentiment_score":0.8274639844894409},{"word":"all","start":533.495,"end":533.735,"confidence":0.99902344,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5820310711860657},{"word":"the","start":533.735,"end":533.895,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7734141945838928},{"word":"best","start":533.895,"end":534.215,"confidence":0.9970703,"punctuated_word":"best,","sentiment":"positive","sentiment_score":0.6866662502288818},{"word":"mate","start":534.215,"end":534.695,"confidence":0.9951172,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.7428839206695557},{"word":"we","start":534.695,"end":534.935,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.6580941677093506},{"word":"look","start":534.935,"end":535.095,"confidence":1.0,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.7857467532157898},{"word":"forward","start":535.095,"end":535.335,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.7598741054534912},{"word":"to","start":535.335,"end":535.415,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.835732638835907},{"word":"hearing","start":535.415,"end":535.65497,"confidence":1.0,"punctuated_word":"hearing","sentiment":"positive","sentiment_score":0.761770486831665},{"word":"from","start":535.65497,"end":535.895,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.7188661098480225},{"word":"you","start":535.895,"end":536.055,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47485584020614624},{"word":"soon","start":536.055,"end":536.555,"confidence":0.9995117,"punctuated_word":"soon.","sentiment":"positive","sentiment_score":0.593126118183136},{"word":"alright","start":538.695,"end":539.195,"confidence":0.9445801,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.46821779012680054},{"word":"have","start":539.255,"end":539.495,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6454408168792725},{"word":"a","start":539.495,"end":539.575,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6851414442062378},{"word":"lovely","start":539.575,"end":539.895,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.8023921847343445},{"word":"day","start":539.895,"end":540.215,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.697784960269928},{"word":"bye","start":540.215,"end":540.715,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.40453943610191345}],"paragraphs":{"transcript":"\nGood morning, Christian. You're through to Tommy, senior adviser. How are you doing this morning? I'm doing fantastic. It is a beautiful overcast day on the Gold Coast, but thank you so much for calling back in.\n\nAbsolutely. I've got some few notes here that you've unfortunately suffered from a stroke. Is that right? Yeah. Okay.\n\nSo what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and see what options you do have. Are you still in hospital at the moment, mate? Yeah. Okay. If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with.\n\nYeah. Absolutely. First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going. Is anyone currently looking after it for you? Cancel a lot of things.\n\nOkay. And is there anyone there so no one's able to generate any income through that business while you're incapacitated? Okay. Yeah. K.\n\nIn terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while? No. Nothing at all. Alright. What about business insurance?\n\nCayman insurance, anything like that? Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance. Do you know what the policy is for at all? Yeah. No.\n\nThat's okay. I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself. If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful. Yes. So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke.\n\nYou do have TBD insurance. So that is for if you're permanently unable to return to your occupation. There's a lump sum of, you know, well over 700,000 there. So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum. In terms of the superannuation, so there's two main access points, which is hardship and compassionate grounds, if you're familiar with those.\n\nSo hardship sorry. Go ahead. Yep. I'm just taking a note of that. Yeah.\n\nSo there's a there's a couple of things that you can do. The first instant port of call would be a Centrelink medical exemption. So you know how people get, like, job seeker payments from the government? They have a way of expediting that within, like, a week or two for medical exemptions, obviously, doctor's reports. Once you're on Centrelink payments and you're off work, the first one's a bit harder.\n\nIf you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship. So that one's gonna take a while, but Centrelink will give you some money in the interim. And then if it continues on for too long, then you can apply for hardship. The other one is compassionate. That allows a release of funds to help with medical costs and anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that.\n\nSo my first port of call would be the business insurance in Centrelink as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the six months. Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker. Whereas if you are on settling for six months, then we can release some super that way. In the interim, we're still looking after it. It's still growing.\n\nYou've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause. Just let the do their thing, that nothing catastrophic is really gonna happen there. We just need to get you back on your feet health financially, and those are the options that I would look at. Oh, no. Do you know when that's scheduled for, Christian?\n\nYeah. Well, fingers crossed, that's not the case. And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim. So you do have lump sums available to look after you for quite a while. I'm going to put a flag on your account for our case management team.\n\nThe first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after. And secondly, link in with Centrelink straight away and at least get some funds coming in. And then as things happen, please let us know. If you would like to converse over email and message, if it's easier, especially post surgery, we can just do it that way, and we will assist with insurance claims and super claims as they become necessary. No worries at all.\n\nIs there anything else I can help with for today? Yeah. So what I'll do is I'll just send you a quick recap email about what we've discussed, and that way I can put some notes on file for the team, and then you know people that you can ask for when you call in. Christian, all the best, mate. We look forward to hearing from you soon.\n\nAlright. Have a lovely day. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Christian.","start":1.92,"end":2.96,"sentiment":"neutral","sentiment_score":0.2516094148159027},{"text":"You're through to Tommy, senior adviser.","start":2.96,"end":5.04,"sentiment":"neutral","sentiment_score":0.17954560369253159},{"text":"How are you doing this morning?","start":5.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.16927453627189},{"text":"I'm doing fantastic.","start":9.28,"end":10.5,"sentiment":"positive","sentiment_score":0.6804406046867371},{"text":"It is a beautiful overcast day on the Gold Coast, but thank you so much for calling back in.","start":10.559999,"end":15.174999,"sentiment":"positive","sentiment_score":0.5455154792258614}],"sentiment":"positive","sentiment_score":0.41226662171853556,"num_words":37,"start":1.92,"end":15.174999},{"sentences":[{"text":"Absolutely.","start":23.314999,"end":23.794998,"sentiment":"neutral","sentiment_score":0.020945776253938675},{"text":"I've got some few notes here that you've unfortunately suffered from a stroke.","start":23.794998,"end":27.59,"sentiment":"neutral","sentiment_score":-0.19802667429813972},{"text":"Is that right?","start":27.650002,"end":28.390001,"sentiment":"neutral","sentiment_score":-0.09375873704751332},{"text":"Yeah.","start":29.810001,"end":30.29,"sentiment":"neutral","sentiment_score":-0.03629102185368538},{"text":"Okay.","start":30.29,"end":30.79,"sentiment":"neutral","sentiment_score":-0.03589053824543953}],"sentiment":"neutral","sentiment_score":-0.1529925663612391,"num_words":19,"start":23.314999,"end":30.79},{"sentences":[{"text":"So what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and see what options you do have.","start":30.93,"end":40.575,"sentiment":"neutral","sentiment_score":-0.0021285150466220717},{"text":"Are you still in hospital at the moment, mate?","start":41.695,"end":44.035,"sentiment":"neutral","sentiment_score":-0.07152990086211099},{"text":"Yeah.","start":45.535,"end":45.935,"sentiment":"neutral","sentiment_score":-0.06610468029975891},{"text":"Okay.","start":45.935,"end":46.435,"sentiment":"neutral","sentiment_score":-0.11065737903118134},{"text":"If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with.","start":46.735,"end":55.62,"sentiment":"neutral","sentiment_score":-0.28895414479680964}],"sentiment":"neutral","sentiment_score":-0.13959436808679118,"num_words":83,"start":30.93,"end":55.62},{"sentences":[{"text":"Yeah.","start":62.66,"end":62.98,"sentiment":"neutral","sentiment_score":-0.04052553325891495},{"text":"Absolutely.","start":62.98,"end":63.48,"sentiment":"neutral","sentiment_score":0.0025953929871320724},{"text":"First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going.","start":64.5,"end":71.735,"sentiment":"neutral","sentiment_score":-0.0006114984474455317},{"text":"Is anyone currently looking after it for you?","start":71.735,"end":74.075,"sentiment":"neutral","sentiment_score":-0.005720229935832322},{"text":"Cancel a lot of things.","start":88.15,"end":89.19,"sentiment":"neutral","sentiment_score":-0.22536257803440093}],"sentiment":"neutral","sentiment_score":-0.031414893145362534,"num_words":39,"start":62.66,"end":89.19},{"sentences":[{"text":"Okay.","start":89.19,"end":89.69,"sentiment":"neutral","sentiment_score":-0.11112947762012482},{"text":"And is there anyone there so no one's able to generate any income through that business while you're incapacitated?","start":90.31,"end":97.825005,"sentiment":"neutral","sentiment_score":-0.1922686068635238},{"text":"Okay.","start":101.485,"end":101.985,"sentiment":"neutral","sentiment_score":-0.14173978567123413},{"text":"Yeah.","start":110.525,"end":110.73,"sentiment":"neutral","sentiment_score":-0.19595034420490265},{"text":"K.","start":114.57,"end":114.89,"sentiment":"neutral","sentiment_score":0.012319916859269142}],"sentiment":"neutral","sentiment_score":-0.1778088356975628,"num_words":23,"start":89.19,"end":114.89},{"sentences":[{"text":"In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while?","start":114.89,"end":121.79,"sentiment":"neutral","sentiment_score":0.020602949274082977},{"text":"No.","start":123.05,"end":123.29,"sentiment":"neutral","sentiment_score":-0.3210660219192505},{"text":"Nothing at all.","start":123.29,"end":124.525,"sentiment":"negative","sentiment_score":-0.3568122287591298},{"text":"Alright.","start":126.665,"end":127.065,"sentiment":"neutral","sentiment_score":-0.02479350194334984},{"text":"What about business insurance?","start":127.065,"end":128.605,"sentiment":"neutral","sentiment_score":-0.02807886153459549}],"sentiment":"neutral","sentiment_score":-0.027009222941059206,"num_words":36,"start":114.89,"end":128.605},{"sentences":[{"text":"Cayman insurance, anything like that?","start":128.825,"end":130.845,"sentiment":"neutral","sentiment_score":-0.03423637300729752},{"text":"Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance.","start":141.39,"end":151.01,"sentiment":"neutral","sentiment_score":-0.011114329099655151},{"text":"Do you know what the policy is for at all?","start":151.15,"end":153.425,"sentiment":"neutral","sentiment_score":-0.02016045693308115},{"text":"Yeah.","start":155.965,"end":156.465,"sentiment":"neutral","sentiment_score":-0.16506892442703247},{"text":"No.","start":157.08499,"end":157.325,"sentiment":"neutral","sentiment_score":-0.20222270488739016}],"sentiment":"neutral","sentiment_score":-0.023931409773785016,"num_words":43,"start":128.825,"end":157.325},{"sentences":[{"text":"That's okay.","start":157.325,"end":157.805,"sentiment":"neutral","sentiment_score":-0.07272137328982352},{"text":"I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself.","start":157.805,"end":163.905,"sentiment":"neutral","sentiment_score":0.11652114843168566},{"text":"If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful.","start":165.72499,"end":178.68,"sentiment":"neutral","sentiment_score":0.15724194198846816},{"text":"Yes.","start":185.235,"end":185.715,"sentiment":"neutral","sentiment_score":-0.011399660259485245},{"text":"So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke.","start":185.715,"end":193.33499,"sentiment":"neutral","sentiment_score":-0.06827821768820286}],"sentiment":"neutral","sentiment_score":0.09258218414404175,"num_words":99,"start":157.325,"end":193.33499},{"sentences":[{"text":"You do have TBD insurance.","start":193.46,"end":195.56,"sentiment":"neutral","sentiment_score":-0.010327507555484772},{"text":"So that is for if you're permanently unable to return to your occupation.","start":195.94,"end":200.92,"sentiment":"neutral","sentiment_score":-0.08512084157421039},{"text":"There's a lump sum of, you know, well over 700,000 there.","start":201.70001,"end":205.0,"sentiment":"neutral","sentiment_score":-0.03570318662307479},{"text":"So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum.","start":205.46,"end":215.865,"sentiment":"neutral","sentiment_score":-0.0737107807977332},{"text":"In terms of the superannuation, so there's two main access points, which is hardship and compassionate grounds, if you're familiar with those.","start":218.565,"end":226.89,"sentiment":"neutral","sentiment_score":-0.030292245898057114}],"sentiment":"neutral","sentiment_score":-0.05598805804105326,"num_words":87,"start":193.46,"end":226.89},{"sentences":[{"text":"So hardship sorry.","start":228.79001,"end":230.79001,"sentiment":"neutral","sentiment_score":-0.03165917657315731},{"text":"Go ahead.","start":230.79001,"end":231.45001,"sentiment":"neutral","sentiment_score":0.1624377816915512},{"text":"Yep.","start":250.89,"end":251.39,"sentiment":"neutral","sentiment_score":0.04986634477972984},{"text":"I'm just taking a note of that.","start":251.53,"end":253.15,"sentiment":"neutral","sentiment_score":0.00283321932822998},{"text":"Yeah.","start":263.21,"end":263.595,"sentiment":"neutral","sentiment_score":0.02203834056854248}],"sentiment":"neutral","sentiment_score":0.022973946736393764,"num_words":14,"start":228.79001,"end":263.595},{"sentences":[{"text":"So there's a there's a couple of things that you can do.","start":263.675,"end":266.095,"sentiment":"neutral","sentiment_score":0.14712221485873064},{"text":"The first instant port of call would be a Centrelink medical exemption.","start":267.195,"end":272.655,"sentiment":"neutral","sentiment_score":0.17953281911710897},{"text":"So you know how people get, like, job seeker payments from the government?","start":273.035,"end":277.61,"sentiment":"neutral","sentiment_score":0.14412085253458756},{"text":"They have a way of expediting that within, like, a week or two for medical exemptions, obviously, doctor's reports.","start":278.71,"end":286.00998,"sentiment":"neutral","sentiment_score":0.16992565577751712},{"text":"Once you're on Centrelink payments and you're off work, the first one's a bit harder.","start":286.38998,"end":292.165,"sentiment":"neutral","sentiment_score":-0.06449452545493842}],"sentiment":"neutral","sentiment_score":0.11344508547335863,"num_words":71,"start":263.675,"end":292.165},{"sentences":[{"text":"If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship.","start":292.165,"end":298.665,"sentiment":"neutral","sentiment_score":-0.0014930071407242825},{"text":"So that one's gonna take a while, but Centrelink will give you some money in the interim.","start":298.885,"end":303.545,"sentiment":"neutral","sentiment_score":0.08293961930800886},{"text":"And then if it continues on for too long, then you can apply for hardship.","start":303.81,"end":307.75,"sentiment":"neutral","sentiment_score":0.01936527167757352},{"text":"The other one is compassionate.","start":308.05,"end":309.35,"sentiment":"neutral","sentiment_score":0.12870632261037826},{"text":"That allows a release of funds to help with medical costs and anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that.","start":310.61,"end":327.545,"sentiment":"neutral","sentiment_score":-0.03496469824381594}],"sentiment":"neutral","sentiment_score":0.0042430098518865915,"num_words":109,"start":292.165,"end":327.545},{"sentences":[{"text":"So my first port of call would be the business insurance in Centrelink as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the six months.","start":329.685,"end":347.89502,"sentiment":"neutral","sentiment_score":0.06524466861988984},{"text":"Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker.","start":347.89502,"end":355.195,"sentiment":"neutral","sentiment_score":-0.13424649400015673},{"text":"Whereas if you are on settling for six months, then we can release some super that way.","start":355.655,"end":360.99,"sentiment":"neutral","sentiment_score":0.06888999965261011},{"text":"In the interim, we're still looking after it.","start":363.21,"end":366.25,"sentiment":"neutral","sentiment_score":0.20107204839587212},{"text":"It's still growing.","start":366.25,"end":367.37,"sentiment":"positive","sentiment_score":0.4892798662185669}],"sentiment":"neutral","sentiment_score":0.04226318663619097,"num_words":103,"start":329.685,"end":367.37},{"sentences":[{"text":"You've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause.","start":367.37,"end":373.255,"sentiment":"neutral","sentiment_score":0.2908850826677822},{"text":"Just let the do their thing, that nothing catastrophic is really gonna happen there.","start":373.475,"end":377.55502,"sentiment":"neutral","sentiment_score":0.019936023013932363},{"text":"We just need to get you back on your feet health financially, and those are the options that I would look at.","start":377.55502,"end":395.21,"sentiment":"neutral","sentiment_score":0.1163217614997517},{"text":"Oh, no.","start":395.21,"end":395.835,"sentiment":"neutral","sentiment_score":-0.2202218770980835},{"text":"Do you know when that's scheduled for, Christian?","start":416.41,"end":418.51,"sentiment":"neutral","sentiment_score":-0.0324160415912047}],"sentiment":"neutral","sentiment_score":0.12308951827294345,"num_words":67,"start":367.37,"end":418.51},{"sentences":[{"text":"Yeah.","start":430.995,"end":431.495,"sentiment":"neutral","sentiment_score":-0.09075726568698884},{"text":"Well, fingers crossed, that's not the case.","start":446.69,"end":449.835,"sentiment":"neutral","sentiment_score":-0.16420693482671464},{"text":"And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim.","start":450.07498,"end":459.535,"sentiment":"neutral","sentiment_score":-0.08287296593189239},{"text":"So you do have lump sums available to look after you for quite a while.","start":459.675,"end":464.175,"sentiment":"neutral","sentiment_score":0.011082842946052551},{"text":"I'm going to put a flag on your account for our case management team.","start":465.42,"end":469.76,"sentiment":"neutral","sentiment_score":-0.04696014550115381}],"sentiment":"neutral","sentiment_score":-0.06134240888059139,"num_words":62,"start":430.995,"end":469.76},{"sentences":[{"text":"The first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after.","start":470.54,"end":484.31497,"sentiment":"neutral","sentiment_score":-0.037714226290266564},{"text":"And secondly, link in with Centrelink straight away and at least get some funds coming in.","start":484.53497,"end":490.47,"sentiment":"neutral","sentiment_score":0.0621417872607708},{"text":"And then as things happen, please let us know.","start":490.47,"end":493.51,"sentiment":"neutral","sentiment_score":0.03860327642824915},{"text":"If you would like to converse over email and message, if it's easier, especially post surgery, we can just do it that way, and we will assist with insurance claims and super claims as they become necessary.","start":493.51,"end":504.685,"sentiment":"neutral","sentiment_score":0.09751710013763325},{"text":"No worries at all.","start":506.585,"end":507.38498,"sentiment":"positive","sentiment_score":0.33754266798496246}],"sentiment":"neutral","sentiment_score":0.040065777216073684,"num_words":113,"start":470.54,"end":507.38498},{"sentences":[{"text":"Is there anything else I can help with for today?","start":507.38498,"end":509.565,"sentiment":"neutral","sentiment_score":0.23665885478258133},{"text":"Yeah.","start":517.73004,"end":517.97003,"sentiment":"neutral","sentiment_score":0.12402459979057312},{"text":"So what I'll do is I'll just send you a quick recap email about what we've discussed, and that way I can put some notes on file for the team, and then you know people that you can ask for when you call in.","start":517.97003,"end":527.99005,"sentiment":"neutral","sentiment_score":0.09980691783130169},{"text":"Christian, all the best, mate.","start":532.29004,"end":534.695,"sentiment":"positive","sentiment_score":0.7224918842315674},{"text":"We look forward to hearing from you soon.","start":534.695,"end":536.555,"sentiment":"positive","sentiment_score":0.6985082775354385}],"sentiment":"neutral","sentiment_score":0.23650945843580892,"num_words":68,"start":507.38498,"end":536.555},{"sentences":[{"text":"Alright.","start":538.695,"end":539.195,"sentiment":"positive","sentiment_score":0.46821779012680054},{"text":"Have a lovely day.","start":539.255,"end":540.215,"sentiment":"positive","sentiment_score":0.7076898515224457},{"text":"Bye.","start":540.215,"end":540.715,"sentiment":"positive","sentiment_score":0.40453943610191345}],"sentiment":"positive","sentiment_score":0.6172527720530828,"num_words":6,"start":538.695,"end":540.715}]}}]},{"alternatives":[{"transcript":"Hi, Tommy. I'm okay. How are you? Nice. No worries. No worries. I just yeah. I spoke to a lovely lady yesterday that needed some help. Yes. Yes. Yes. Yeah. I don't yeah. Some some things I obviously, you can't you know? Like, I I was just letting you know. Well, my business partner is looking after us, but it's been I've basically had to cancel a lot of things. So yes. No income. Not really. No. Because it's just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's that's on the back burner now. I have to cancel everything. No. Nothing at all. I had a a I have a business insurance. Do I have to call them? I need to I need to bring it up. I can't really sing it. Yeah. Okay. Mhmm. I got an an in rush operation and insurance. Yeah. Yeah. Okay. Yeah. Yes. Yeah. I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely. I don't know. It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen. So but yeah. But pretty much, yeah, I can't seem as if I'm going back to work. I can't I still can't survive right now. So Yes. Okay. Yeah. Okay. Okay. Yeah. Yes, please. Okay. Okay. Okay. Yeah. Yeah. Mhmm. I also I also unfortunately, I've got another operation coming up as well. They're just scared because they found a lump in my throat. So I I know it's all double for me. So apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months. So I've got a couple of things going on at the moment. Well, that will be October, but I don't know if this one now if it has to be postponed. It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month. But I don't know. So that's that's yeah. So a couple of things. Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know. Maybe I'm not long around, to be honest. Mhmm. Yes. Yeah. Yes. I will do that. Mhmm. I appreciate you. Thank you, Tommy. That's, at the moment, everything. And if I can call back whenever is needed, I would really appreciate it. Mhmm. Yeah. Thank you. Okay. Wonderful. Tommy, you've been amazing. Thank you so much. I appreciate you and everything you do for me. Thanks, buddy. Thank you very much. Thanks. Bye. You too. Bye.","confidence":0.9782715,"words":[{"word":"hi","start":6.08,"end":6.3199997,"confidence":0.93237305,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12234215438365936},{"word":"tommy","start":6.3199997,"end":6.72,"confidence":0.97753906,"punctuated_word":"Tommy.","sentiment":"neutral","sentiment_score":0.1595572829246521},{"word":"i'm","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2133161872625351},{"word":"okay","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.23408068716526031},{"word":"how","start":8.08,"end":8.32,"confidence":0.75146484,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2327152043581009},{"word":"are","start":8.32,"end":8.4,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18921497464179993},{"word":"you","start":8.4,"end":8.9,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1943657100200653},{"word":"nice","start":13.92,"end":14.415,"confidence":0.97021484,"punctuated_word":"Nice.","sentiment":"positive","sentiment_score":0.5250145792961121},{"word":"no","start":15.615,"end":15.855,"confidence":0.98095703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09153343737125395},{"word":"worries","start":15.855,"end":16.255,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05938904359936714},{"word":"no","start":16.255,"end":16.335,"confidence":0.9873047,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04416743293404579},{"word":"worries","start":16.335,"end":16.575,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03472946956753731},{"word":"i","start":16.575,"end":16.735,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03843949735164642},{"word":"just","start":16.735,"end":16.975,"confidence":0.7817383,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023737892508506775},{"word":"yeah","start":17.295,"end":17.615,"confidence":0.91796875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03875712305307388},{"word":"i","start":17.615,"end":18.115,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05071158707141876},{"word":"spoke","start":18.255,"end":18.735,"confidence":0.5419922,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.0540190264582634},{"word":"to","start":18.735,"end":19.055,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09077436476945876},{"word":"a","start":19.055,"end":19.135,"confidence":0.73046875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11404620110988616},{"word":"lovely","start":19.135,"end":19.455,"confidence":0.8671875,"punctuated_word":"lovely","sentiment":"neutral","sentiment_score":0.2787163257598877},{"word":"lady","start":19.455,"end":19.695,"confidence":0.99902344,"punctuated_word":"lady","sentiment":"neutral","sentiment_score":0.289197713136673},{"word":"yesterday","start":19.695,"end":20.175,"confidence":0.9199219,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.15503787994384766},{"word":"that","start":20.175,"end":20.415,"confidence":0.87890625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.21073928475379944},{"word":"needed","start":20.415,"end":20.814999,"confidence":0.7495117,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.21315579116344452},{"word":"some","start":20.814999,"end":20.975,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1860543191432953},{"word":"help","start":20.975,"end":21.475,"confidence":0.9995117,"punctuated_word":"help.","sentiment":"neutral","sentiment_score":0.19957947731018064},{"word":"yes","start":28.895,"end":29.395,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.028376411646604534},{"word":"yes","start":38.129997,"end":38.629997,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005188967101275921},{"word":"yes","start":44.37,"end":44.87,"confidence":1.0,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04406113922595978},{"word":"yeah","start":55.935,"end":56.255,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16433721780776978},{"word":"i","start":56.255,"end":56.415,"confidence":0.59472656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2028619796037674},{"word":"don't","start":56.415,"end":56.655,"confidence":0.9770508,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1508598029613495},{"word":"yeah","start":56.735,"end":57.235,"confidence":0.98657227,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.16766560077667236},{"word":"some","start":57.87,"end":58.11,"confidence":0.8491211,"punctuated_word":"Some","sentiment":"neutral","sentiment_score":-0.20525337755680084},{"word":"some","start":58.11,"end":58.35,"confidence":0.6376953,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.19913482666015625},{"word":"things","start":58.35,"end":58.75,"confidence":0.9902344,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.19400298595428467},{"word":"i","start":58.75,"end":58.829998,"confidence":0.33154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1713102161884308},{"word":"obviously","start":59.149998,"end":59.649998,"confidence":0.7709961,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.18561449646949768},{"word":"you","start":59.87,"end":59.95,"confidence":0.7841797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1790856271982193},{"word":"can't","start":59.95,"end":60.11,"confidence":0.9682617,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.18998101353645325},{"word":"you","start":60.19,"end":60.43,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19289886951446533},{"word":"know","start":60.43,"end":60.67,"confidence":0.890625,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.175752192735672},{"word":"like","start":60.67,"end":60.91,"confidence":0.96533203,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.15304438769817352},{"word":"i","start":60.91,"end":61.07,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16341380774974823},{"word":"i","start":61.07,"end":61.309998,"confidence":0.43310547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14349542558193207},{"word":"was","start":61.309998,"end":61.47,"confidence":0.70458984,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1204693838953972},{"word":"just","start":61.47,"end":61.629997,"confidence":0.38208008,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1166476234793663},{"word":"letting","start":61.629997,"end":61.87,"confidence":0.5341797,"punctuated_word":"letting","sentiment":"neutral","sentiment_score":-0.10673510283231737},{"word":"you","start":61.87,"end":62.12,"confidence":0.92578125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10966935008764268},{"word":"know","start":62.12,"end":62.62,"confidence":0.98046875,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.13121865689754486},{"word":"well","start":76.115,"end":76.615,"confidence":0.98291016,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.13922718167304993},{"word":"my","start":77.235,"end":77.735,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1399834007024765},{"word":"business","start":78.595,"end":78.995,"confidence":0.94628906,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.12547416985034943},{"word":"partner","start":78.995,"end":79.495,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":-0.18045809864997864},{"word":"is","start":81.075,"end":81.575,"confidence":0.96777344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22834639251232147},{"word":"looking","start":81.875,"end":82.275,"confidence":0.9819336,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.20664997398853305},{"word":"after","start":82.275,"end":82.595,"confidence":0.7397461,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.21691197156906128},{"word":"us","start":82.595,"end":82.835,"confidence":0.7102051,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.1756277084350586},{"word":"but","start":82.835,"end":82.995,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17653104662895203},{"word":"it's","start":82.995,"end":83.235,"confidence":0.951416,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.23840183019638064},{"word":"been","start":83.235,"end":83.635,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.21560847759246823},{"word":"i've","start":83.795,"end":84.24,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.31059834361076355},{"word":"basically","start":85.28,"end":85.759995,"confidence":0.9160156,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.2835586965084076},{"word":"had","start":85.759995,"end":85.92,"confidence":0.98095703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.30204856395721436},{"word":"to","start":85.92,"end":86.079994,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31177133321762085},{"word":"cancel","start":86.079994,"end":86.479996,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.31217294931411743},{"word":"a","start":86.479996,"end":86.56,"confidence":0.45874023,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.33027976751327515},{"word":"lot","start":86.56,"end":86.72,"confidence":0.9941406,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.29850196838378906},{"word":"of","start":86.72,"end":86.799995,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.29093778133392334},{"word":"things","start":86.799995,"end":87.299995,"confidence":0.97387695,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.3093302249908447},{"word":"so","start":89.68,"end":89.84,"confidence":0.8774414,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08530782163143158},{"word":"yes","start":90.0,"end":90.5,"confidence":0.9584961,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.06710506975650787},{"word":"no","start":91.119995,"end":91.28,"confidence":0.5546875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.17601566016674042},{"word":"income","start":91.28,"end":91.78,"confidence":0.9941406,"punctuated_word":"income.","sentiment":"neutral","sentiment_score":-0.18801075220108032},{"word":"not","start":99.585,"end":99.905,"confidence":0.8701172,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1994165331125259},{"word":"really","start":99.905,"end":100.405,"confidence":0.9951172,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":-0.15221372246742249},{"word":"no","start":100.465004,"end":100.965004,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1668083667755127},{"word":"because","start":101.025,"end":101.345,"confidence":0.5996094,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1614401489496231},{"word":"it's","start":101.345,"end":101.505,"confidence":0.8144531,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16850468516349792},{"word":"just","start":101.505,"end":101.905,"confidence":0.87890625,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15145070850849152},{"word":"me","start":101.905,"end":102.225,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.17124111950397491},{"word":"and","start":102.225,"end":102.305,"confidence":0.82958984,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17368753254413605},{"word":"my","start":102.305,"end":102.705,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17955175042152405},{"word":"business","start":102.705,"end":103.025,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.1863325238227844},{"word":"partner","start":103.025,"end":103.425,"confidence":0.7182617,"punctuated_word":"partner,","sentiment":"neutral","sentiment_score":-0.17812959849834442},{"word":"and","start":103.425,"end":103.665,"confidence":0.91748047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14185987412929535},{"word":"i","start":103.665,"end":103.825,"confidence":0.49804688,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14692305028438568},{"word":"and","start":104.465004,"end":104.785,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14891865849494934},{"word":"he's","start":104.785,"end":105.285,"confidence":0.99121094,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.1779513657093048},{"word":"he's","start":106.865,"end":107.345,"confidence":0.8334961,"punctuated_word":"he's,","sentiment":"neutral","sentiment_score":-0.22817018628120425},{"word":"unfortunately","start":107.345,"end":107.845,"confidence":0.9855957,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.31700581312179565},{"word":"with","start":108.225,"end":108.385,"confidence":0.93847656,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3978811502456665},{"word":"his","start":108.385,"end":108.625,"confidence":0.6816406,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.3655405044555664},{"word":"other","start":108.625,"end":108.865,"confidence":0.9970703,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.3716655373573303},{"word":"job","start":108.865,"end":109.025,"confidence":0.7219238,"punctuated_word":"job,","sentiment":"neutral","sentiment_score":-0.3033563494682312},{"word":"so","start":109.025,"end":109.525,"confidence":0.9614258,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.23673158884048465},{"word":"that's","start":110.16,"end":110.64,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13344858586788175},{"word":"that's","start":110.64,"end":111.14,"confidence":0.9406738,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.35304707288742065},{"word":"on","start":111.2,"end":111.44,"confidence":0.70751953,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.46486955881118774},{"word":"the","start":111.44,"end":111.52,"confidence":0.91503906,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4371497631072998},{"word":"back","start":111.52,"end":111.76,"confidence":0.97802734,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.5047721266746521},{"word":"burner","start":111.76,"end":112.08,"confidence":0.9921875,"punctuated_word":"burner","sentiment":"negative","sentiment_score":-0.5260772109031677},{"word":"now","start":112.08,"end":112.32,"confidence":0.9831543,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4759078025817871},{"word":"i","start":112.32,"end":112.4,"confidence":0.91845703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35138165950775146},{"word":"have","start":112.4,"end":112.56,"confidence":0.56689453,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4159853160381317},{"word":"to","start":112.56,"end":112.64,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.405582994222641},{"word":"cancel","start":112.64,"end":113.04,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.3749157786369324},{"word":"everything","start":113.04,"end":113.54,"confidence":0.9941406,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.2365233302116394},{"word":"no","start":122.16,"end":122.565,"confidence":0.9057617,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25459980964660645},{"word":"nothing","start":125.045006,"end":125.365005,"confidence":0.9838867,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.3194536566734314},{"word":"at","start":125.365005,"end":125.445,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32772740721702576},{"word":"all","start":125.445,"end":125.945,"confidence":0.9975586,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.2817628085613251},{"word":"i","start":131.205,"end":131.365,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02765575423836708},{"word":"had","start":131.365,"end":131.685,"confidence":0.9086914,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.027186937630176544},{"word":"a","start":131.685,"end":132.085,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0171392560005188},{"word":"a","start":132.085,"end":132.245,"confidence":0.68652344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026926904916763306},{"word":"i","start":132.405,"end":132.485,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03809386119246483},{"word":"have","start":132.485,"end":132.725,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.014400050044059752},{"word":"a","start":132.725,"end":132.80501,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021280914545059204},{"word":"business","start":132.80501,"end":133.205,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.0328606441617012},{"word":"insurance","start":133.205,"end":133.705,"confidence":0.96972656,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.027338523417711254},{"word":"do","start":138.67,"end":138.91,"confidence":0.8364258,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.021446064114570618},{"word":"i","start":138.91,"end":138.99,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023733504116535187},{"word":"have","start":138.99,"end":139.15001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017150474712252617},{"word":"to","start":139.15001,"end":139.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014916343614459038},{"word":"call","start":139.31,"end":139.55,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.019333213567733765},{"word":"them","start":139.55,"end":140.05,"confidence":0.99902344,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.020541058853268623},{"word":"i","start":153.705,"end":153.865,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11335621774196623},{"word":"need","start":153.865,"end":154.025,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13106325268745422},{"word":"to","start":154.025,"end":154.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10052336752414703},{"word":"i","start":154.345,"end":154.505,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1801415979862213},{"word":"need","start":154.505,"end":154.665,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15708795189857483},{"word":"to","start":154.665,"end":154.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14220580458641052},{"word":"bring","start":154.825,"end":154.985,"confidence":0.97265625,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.14771579205989838},{"word":"it","start":154.985,"end":155.145,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20413267612457275},{"word":"up","start":155.145,"end":155.465,"confidence":0.9633789,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.14681598544120789},{"word":"i","start":155.465,"end":155.625,"confidence":0.89453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2979079484939575},{"word":"can't","start":155.625,"end":155.785,"confidence":0.99316406,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2563433051109314},{"word":"really","start":155.785,"end":156.105,"confidence":0.9326172,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.24623191356658936},{"word":"sing","start":156.105,"end":156.345,"confidence":0.4038086,"punctuated_word":"sing","sentiment":"neutral","sentiment_score":-0.22032704949378967},{"word":"it","start":156.345,"end":156.845,"confidence":0.6092529,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14860445261001587},{"word":"yeah","start":164.84,"end":165.34,"confidence":0.78759766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14623567461967468},{"word":"okay","start":179.255,"end":179.755,"confidence":0.9436035,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019157787784934044},{"word":"mhmm","start":180.375,"end":180.875,"confidence":0.994751,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0005000811070203781},{"word":"i","start":180.935,"end":181.095,"confidence":0.88427734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05268457159399986},{"word":"got","start":181.095,"end":181.255,"confidence":0.9140625,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.06894499808549881},{"word":"an","start":181.255,"end":181.495,"confidence":0.9550781,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07809442281723022},{"word":"an","start":181.495,"end":181.655,"confidence":0.82910156,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09267865866422652},{"word":"in","start":181.655,"end":181.735,"confidence":0.20385742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11061815172433852},{"word":"rush","start":181.735,"end":182.135,"confidence":0.27294922,"punctuated_word":"rush","sentiment":"neutral","sentiment_score":-0.07924918830394745},{"word":"operation","start":182.135,"end":182.535,"confidence":0.9580078,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":-0.07808899879455566},{"word":"and","start":182.535,"end":182.775,"confidence":0.9667969,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11105899512767792},{"word":"insurance","start":182.775,"end":183.275,"confidence":0.96777344,"punctuated_word":"insurance.","sentiment":"neutral","sentiment_score":-0.0819597840309143},{"word":"yeah","start":202.15001,"end":202.65001,"confidence":0.7619629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013661669567227364},{"word":"yeah","start":216.615,"end":217.095,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011537183076143265},{"word":"okay","start":217.095,"end":217.595,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014314191415905952},{"word":"yeah","start":223.35,"end":223.85,"confidence":0.9172363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025054333731532097},{"word":"yes","start":227.27,"end":227.77,"confidence":0.9921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.004982231184840202},{"word":"yeah","start":231.735,"end":232.05501,"confidence":0.8640137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015310589224100111},{"word":"i","start":232.05501,"end":232.215,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12234780937433244},{"word":"might","start":232.215,"end":232.375,"confidence":0.9970703,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.13608060777187347},{"word":"have","start":232.375,"end":232.535,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12703189253807068},{"word":"to","start":232.535,"end":232.935,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1416265070438385},{"word":"because","start":233.575,"end":233.895,"confidence":0.96435547,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12959179282188416},{"word":"i","start":233.895,"end":234.05501,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25029256939888},{"word":"was","start":234.05501,"end":234.175,"confidence":0.89501953,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.18936750292778015},{"word":"if","start":234.295,"end":234.695,"confidence":0.37475586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19292232394218445},{"word":"i","start":234.695,"end":234.85501,"confidence":0.9536133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2563694417476654},{"word":"can","start":234.85501,"end":235.095,"confidence":0.95703125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15389886498451233},{"word":"just","start":235.095,"end":235.255,"confidence":0.9707031,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12889085710048676},{"word":"take","start":235.255,"end":235.49501,"confidence":0.95166016,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1859874129295349},{"word":"$10","start":235.49501,"end":235.895,"confidence":0.6953125,"punctuated_word":"$10","sentiment":"neutral","sentiment_score":-0.12147345393896104},{"word":"$30","start":235.975,"end":236.375,"confidence":0.4944458,"punctuated_word":"$30","sentiment":"neutral","sentiment_score":-0.13812154531478882},{"word":"out","start":236.375,"end":236.875,"confidence":0.5444336,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1561964750289917},{"word":"because","start":237.49501,"end":237.815,"confidence":0.6557617,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.22624990344047544},{"word":"i'd","start":237.815,"end":237.975,"confidence":0.6685791,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.48807233572006226},{"word":"not","start":237.975,"end":238.215,"confidence":0.98535156,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5428298711776733},{"word":"be","start":238.215,"end":238.375,"confidence":0.9951172,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5919119715690613},{"word":"able","start":238.375,"end":238.695,"confidence":0.9980469,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.5716111063957214},{"word":"to","start":238.695,"end":238.77501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5713295936584473},{"word":"work","start":238.77501,"end":239.015,"confidence":0.9580078,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.5757245421409607},{"word":"for","start":239.015,"end":239.175,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5058495402336121},{"word":"the","start":239.175,"end":239.255,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4921652972698212},{"word":"next","start":239.255,"end":239.755,"confidence":0.8222656,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":-0.3140054941177368},{"word":"what","start":241.095,"end":241.41501,"confidence":0.9272461,"punctuated_word":"what,","sentiment":"neutral","sentiment_score":-0.30762040615081787},{"word":"six","start":241.41501,"end":241.655,"confidence":1.0,"punctuated_word":"six","sentiment":"negative","sentiment_score":-0.4236133098602295},{"word":"months","start":241.655,"end":241.895,"confidence":0.8911133,"punctuated_word":"months,","sentiment":"negative","sentiment_score":-0.3514519929885864},{"word":"definitely","start":241.895,"end":242.375,"confidence":0.76416016,"punctuated_word":"definitely.","sentiment":"neutral","sentiment_score":-0.27467426657676697},{"word":"i","start":242.375,"end":242.455,"confidence":0.94921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40127572417259216},{"word":"don't","start":242.455,"end":242.695,"confidence":0.9921875,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.30966827273368835},{"word":"know","start":242.695,"end":243.195,"confidence":0.9785156,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.29077789187431335},{"word":"it's","start":244.48999,"end":244.73,"confidence":0.9733887,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3084142506122589},{"word":"it's","start":244.73,"end":244.96999,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2673751711845398},{"word":"all","start":244.96999,"end":245.12999,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1983325332403183},{"word":"gonna","start":245.12999,"end":245.37,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.25056272745132446},{"word":"be","start":245.37,"end":245.68999,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.25014662742614746},{"word":"still","start":246.01,"end":246.32999,"confidence":0.64453125,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.29756951332092285},{"word":"see","start":246.32999,"end":246.56999,"confidence":0.640625,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.29424038529396057},{"word":"the","start":246.56999,"end":246.65,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20307612419128415},{"word":"doctor","start":246.65,"end":247.12999,"confidence":0.98828125,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":-0.1842176914215088},{"word":"to","start":247.12999,"end":247.53,"confidence":0.9116211,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.22131887078285217},{"word":"like","start":247.53,"end":247.93,"confidence":0.9831543,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2441059798002243},{"word":"finalize","start":247.93,"end":248.43,"confidence":0.9786784,"punctuated_word":"finalize,","sentiment":"neutral","sentiment_score":-0.2214510142803192},{"word":"like","start":248.56999,"end":248.96999,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2624688446521759},{"word":"what's","start":248.96999,"end":249.29,"confidence":0.9863281,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.29283154010772705},{"word":"going","start":249.29,"end":249.60999,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.27388375997543335},{"word":"to","start":249.60999,"end":249.68999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22605100274086},{"word":"happen","start":249.68999,"end":250.18999,"confidence":0.9909668,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":-0.17337557673454285},{"word":"so","start":252.01,"end":252.16998,"confidence":0.9892578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011439800262451172},{"word":"but","start":252.32999,"end":252.82999,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.039087578654289246},{"word":"yeah","start":253.60999,"end":254.10999,"confidence":0.9975586,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.021983999758958817},{"word":"but","start":255.45,"end":255.95,"confidence":0.9633789,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13788074254989624},{"word":"pretty","start":256.49,"end":256.72998,"confidence":0.7036133,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.24143896996974945},{"word":"much","start":256.72998,"end":257.22998,"confidence":0.9650879,"punctuated_word":"much,","sentiment":"neutral","sentiment_score":-0.23733851313591003},{"word":"yeah","start":257.855,"end":258.355,"confidence":0.954834,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.3058686852455139},{"word":"i","start":258.415,"end":258.575,"confidence":0.9301758,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5785165429115295},{"word":"can't","start":258.575,"end":258.815,"confidence":0.99121094,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5905458331108093},{"word":"seem","start":258.815,"end":258.975,"confidence":0.72509766,"punctuated_word":"seem","sentiment":"negative","sentiment_score":-0.5423157215118408},{"word":"as","start":258.975,"end":259.135,"confidence":0.65234375,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.45676273107528687},{"word":"if","start":259.135,"end":259.295,"confidence":0.5410156,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.5407957434654236},{"word":"i'm","start":259.295,"end":259.375,"confidence":0.57751465,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5655335187911987},{"word":"going","start":259.375,"end":259.535,"confidence":0.5683594,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.5145604610443115},{"word":"back","start":259.535,"end":259.695,"confidence":0.9921875,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.45587044954299927},{"word":"to","start":259.695,"end":259.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.41261929273605347},{"word":"work","start":259.855,"end":260.095,"confidence":0.94311523,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.48787158727645874},{"word":"i","start":260.095,"end":260.255,"confidence":0.99121094,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6451608538627625},{"word":"can't","start":260.255,"end":260.575,"confidence":0.83618164,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6424479484558105},{"word":"i","start":260.73502,"end":260.895,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6897432804107666},{"word":"still","start":260.895,"end":261.135,"confidence":0.9873047,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.6660602688789368},{"word":"can't","start":261.135,"end":261.375,"confidence":0.95825195,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6806210279464722},{"word":"survive","start":261.375,"end":261.695,"confidence":0.40600586,"punctuated_word":"survive","sentiment":"negative","sentiment_score":-0.5294445753097534},{"word":"right","start":261.695,"end":261.935,"confidence":0.7675781,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5797497034072876},{"word":"now","start":261.935,"end":262.17502,"confidence":0.95996094,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5503425598144531},{"word":"so","start":262.17502,"end":262.415,"confidence":0.9404297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08973493427038193},{"word":"yes","start":273.31,"end":273.81,"confidence":0.95825195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1740211844444275},{"word":"okay","start":285.07,"end":285.57,"confidence":0.7705078,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04745905473828316},{"word":"yeah","start":315.365,"end":315.865,"confidence":0.97143555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007983043789863586},{"word":"okay","start":328.48502,"end":328.95,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05072640627622605},{"word":"okay","start":330.15002,"end":330.65002,"confidence":0.798584,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0763581395149231},{"word":"yeah","start":334.55002,"end":335.05002,"confidence":0.9863281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.055516209453344345},{"word":"yes","start":345.745,"end":345.985,"confidence":0.9902344,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.10356658697128296},{"word":"please","start":345.985,"end":346.485,"confidence":0.9980469,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.0925600528717041},{"word":"okay","start":361.88,"end":362.38,"confidence":0.85009766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11187860369682312},{"word":"okay","start":362.6,"end":363.1,"confidence":0.9592285,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10737662017345428},{"word":"okay","start":363.4,"end":363.9,"confidence":0.9555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11338219046592712},{"word":"yeah","start":374.12,"end":374.595,"confidence":0.7687988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14721053838729858},{"word":"yeah","start":378.275,"end":378.775,"confidence":0.9523926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19312790036201477},{"word":"mhmm","start":382.675,"end":383.175,"confidence":0.979126,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03953174129128456},{"word":"i","start":385.235,"end":385.395,"confidence":0.9482422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012800067663192747},{"word":"also","start":385.395,"end":385.875,"confidence":0.9819336,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03633122891187668},{"word":"i","start":385.875,"end":386.035,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10321206599473952},{"word":"also","start":386.035,"end":386.355,"confidence":0.9941406,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.15280669927597046},{"word":"unfortunately","start":387.315,"end":387.815,"confidence":0.99072266,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.28793835639953613},{"word":"i've","start":388.035,"end":388.195,"confidence":0.9916992,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.2986922264099121},{"word":"got","start":388.195,"end":388.435,"confidence":0.95410156,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.327473908662796},{"word":"another","start":388.435,"end":388.675,"confidence":0.53808594,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.4223394989967346},{"word":"operation","start":388.675,"end":389.175,"confidence":0.9760742,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":-0.27276867628097534},{"word":"coming","start":389.235,"end":389.475,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.22652406990528107},{"word":"up","start":389.475,"end":389.635,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.22601363062858584},{"word":"as","start":389.635,"end":389.875,"confidence":0.9902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.24816422164440155},{"word":"well","start":389.875,"end":390.375,"confidence":0.9230957,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.30101317167282104},{"word":"they're","start":391.45,"end":391.61002,"confidence":0.619751,"punctuated_word":"They're","sentiment":"negative","sentiment_score":-0.5028966665267944},{"word":"just","start":391.61002,"end":391.77002,"confidence":0.98828125,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5528932213783264},{"word":"scared","start":391.77002,"end":392.01,"confidence":0.28027344,"punctuated_word":"scared","sentiment":"negative","sentiment_score":-0.6093844771385193},{"word":"because","start":392.01,"end":392.51,"confidence":0.84814453,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5680152177810669},{"word":"they","start":393.13,"end":393.21002,"confidence":0.96777344,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.6423690915107727},{"word":"found","start":393.21002,"end":393.53,"confidence":0.9941406,"punctuated_word":"found","sentiment":"negative","sentiment_score":-0.7278053760528564},{"word":"a","start":393.53,"end":393.61002,"confidence":0.5229492,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6602603197097778},{"word":"lump","start":393.61002,"end":393.85,"confidence":0.99902344,"punctuated_word":"lump","sentiment":"negative","sentiment_score":-0.7081200480461121},{"word":"in","start":393.85,"end":394.01,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.690836489200592},{"word":"my","start":394.01,"end":394.25,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.7274187803268433},{"word":"throat","start":394.25,"end":394.75,"confidence":0.86328125,"punctuated_word":"throat.","sentiment":"negative","sentiment_score":-0.5468882322311401},{"word":"so","start":396.01,"end":396.51,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2078273743391037},{"word":"i","start":396.57,"end":396.81,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2502116858959198},{"word":"i","start":396.81,"end":396.89,"confidence":0.48657227,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24979716539382937},{"word":"know","start":396.89,"end":397.39,"confidence":0.7734375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.28896278142929077},{"word":"it's","start":397.77002,"end":398.17,"confidence":0.873291,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.30408698320388794},{"word":"all","start":398.17,"end":398.41,"confidence":0.6694336,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2159876972436905},{"word":"double","start":398.41,"end":398.81,"confidence":0.5371094,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.2514222264289856},{"word":"for","start":398.81,"end":399.05002,"confidence":0.4309082,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.25352928042411804},{"word":"me","start":399.05002,"end":399.55002,"confidence":0.98999023,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.28950417041778564},{"word":"so","start":399.85,"end":400.35,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1479778289794922},{"word":"apparently","start":400.97,"end":401.47,"confidence":0.6477051,"punctuated_word":"apparently,","sentiment":"neutral","sentiment_score":-0.17600056529045105},{"word":"they're","start":402.49002,"end":402.81,"confidence":0.9187012,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2112373113632202},{"word":"going","start":402.81,"end":403.05002,"confidence":0.9838867,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.22067095339298248},{"word":"to","start":403.05002,"end":403.13,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2376028597354889},{"word":"make","start":403.13,"end":403.37,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.2702013850212097},{"word":"a","start":403.37,"end":403.45,"confidence":0.87597656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2744694650173187},{"word":"decision","start":403.45,"end":403.95,"confidence":0.4951172,"punctuated_word":"decision","sentiment":"neutral","sentiment_score":-0.25809168815612793},{"word":"across","start":404.17,"end":404.49002,"confidence":0.9760742,"punctuated_word":"across","sentiment":"neutral","sentiment_score":-0.30616652965545654},{"word":"my","start":404.49002,"end":404.65,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.35519394278526306},{"word":"neck","start":404.65,"end":405.15,"confidence":0.9172363,"punctuated_word":"neck,","sentiment":"neutral","sentiment_score":-0.24456143379211423},{"word":"and","start":405.63498,"end":405.875,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17279496788978577},{"word":"i'm","start":405.875,"end":405.955,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1836596429347992},{"word":"going","start":405.955,"end":406.275,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.18730276823043823},{"word":"to","start":406.275,"end":406.35498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18804113566875455},{"word":"have","start":406.35498,"end":406.595,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.23280544579029083},{"word":"to","start":406.595,"end":406.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.203039288520813},{"word":"be","start":406.755,"end":407.235,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1696937531232834},{"word":"on","start":407.235,"end":407.735,"confidence":0.61621094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1356344223022461},{"word":"fed","start":408.195,"end":408.51498,"confidence":0.94140625,"punctuated_word":"fed","sentiment":"neutral","sentiment_score":-0.09918785840272903},{"word":"via","start":408.51498,"end":408.835,"confidence":0.6303711,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.12376102805137634},{"word":"jj","start":408.835,"end":409.335,"confidence":0.93115234,"punctuated_word":"JJ","sentiment":"neutral","sentiment_score":-0.20491838455200195},{"word":"tube","start":409.875,"end":410.375,"confidence":0.95947266,"punctuated_word":"tube","sentiment":"neutral","sentiment_score":-0.12755143642425537},{"word":"for","start":410.755,"end":410.995,"confidence":0.94921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18695564568042755},{"word":"three","start":410.995,"end":411.235,"confidence":0.984375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.22166141867637632},{"word":"months","start":411.235,"end":411.735,"confidence":0.9797363,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.1826242953538895},{"word":"so","start":412.435,"end":412.675,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1278446912765503},{"word":"i've","start":412.675,"end":412.91498,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16052553057670593},{"word":"got","start":412.91498,"end":413.235,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15596985816955566},{"word":"a","start":413.235,"end":413.395,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13812503218650818},{"word":"couple","start":413.395,"end":413.63498,"confidence":0.9301758,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.17639705538749695},{"word":"of","start":413.63498,"end":413.715,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17073184251785278},{"word":"things","start":413.715,"end":414.035,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.12677770853042605},{"word":"going","start":414.035,"end":414.275,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.12006901204586028},{"word":"on","start":414.275,"end":414.595,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1135118082165718},{"word":"at","start":414.595,"end":414.755,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15174055099487305},{"word":"the","start":414.755,"end":414.835,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16369593143463135},{"word":"moment","start":414.835,"end":415.335,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.1319742649793625},{"word":"well","start":419.16,"end":419.40002,"confidence":0.98535156,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.10731013119220734},{"word":"that","start":419.40002,"end":419.64,"confidence":0.8833008,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0992014780640602},{"word":"will","start":419.64,"end":419.80002,"confidence":0.9199219,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13634422421455383},{"word":"be","start":419.80002,"end":420.04,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1105443388223648},{"word":"october","start":420.04,"end":420.54,"confidence":0.85131836,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":-0.09077262878417967},{"word":"but","start":421.0,"end":421.32,"confidence":0.8154297,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1186569556593895},{"word":"i","start":421.32,"end":421.40002,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17990680038928986},{"word":"don't","start":421.40002,"end":421.56003,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1731884777545929},{"word":"know","start":421.56003,"end":421.80002,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2096269130706787},{"word":"if","start":421.80002,"end":421.96002,"confidence":0.6040039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2217019647359848},{"word":"this","start":421.96002,"end":422.12003,"confidence":0.86621094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19402340054512024},{"word":"one","start":422.12003,"end":422.36002,"confidence":0.9658203,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.154986172914505},{"word":"now","start":422.36002,"end":422.6,"confidence":0.9589844,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.2229631543159485},{"word":"if","start":422.6,"end":422.76,"confidence":0.34448242,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2370806336402893},{"word":"it","start":422.76,"end":422.92,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2314811795949936},{"word":"has","start":422.92,"end":423.08002,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.3216305375099182},{"word":"to","start":423.08002,"end":423.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32744839787483215},{"word":"be","start":423.16,"end":423.66,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.303834468126297},{"word":"postponed","start":424.04,"end":424.52002,"confidence":0.9499512,"punctuated_word":"postponed.","sentiment":"neutral","sentiment_score":-0.29625046253204346},{"word":"it's","start":424.52002,"end":424.68002,"confidence":0.986084,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16033697128295898},{"word":"supposed","start":424.68002,"end":424.92,"confidence":0.9980469,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.1218859851360321},{"word":"to","start":424.92,"end":425.0,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11390596628189088},{"word":"be","start":425.0,"end":425.16,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10503740608692168},{"word":"in","start":425.16,"end":425.40002,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09307332336902618},{"word":"september","start":425.40002,"end":425.80002,"confidence":0.9770508,"punctuated_word":"September,","sentiment":"neutral","sentiment_score":-0.081119604408741},{"word":"but","start":425.80002,"end":425.96002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1138388365507126},{"word":"i","start":425.96002,"end":426.12003,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26883041858673096},{"word":"postponed","start":426.12003,"end":426.6,"confidence":0.9770508,"punctuated_word":"postponed","sentiment":"neutral","sentiment_score":-0.2752757966518402},{"word":"it","start":426.6,"end":426.68002,"confidence":0.96533203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2494700998067856},{"word":"because","start":426.68002,"end":426.92,"confidence":0.9716797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.32773643732070923},{"word":"i","start":426.92,"end":427.08002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4083317518234253},{"word":"didn't","start":427.08002,"end":427.32,"confidence":0.7071533,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.32879239320755005},{"word":"want","start":427.32,"end":427.82,"confidence":0.99902344,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.3668956756591797},{"word":"to","start":427.96002,"end":428.12003,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34305208921432495},{"word":"do","start":428.12003,"end":428.2,"confidence":0.97509766,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.37595561146736145},{"word":"it","start":428.2,"end":428.36002,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2750399112701416},{"word":"yet","start":428.36002,"end":428.86002,"confidence":0.79003906,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.3171250820159912},{"word":"my","start":429.08002,"end":429.24002,"confidence":0.9873047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.33171576261520386},{"word":"birthday","start":429.24002,"end":429.72,"confidence":0.99902344,"punctuated_word":"birthday","sentiment":"neutral","sentiment_score":-0.24350741505622864},{"word":"month","start":429.72,"end":430.22,"confidence":0.95654297,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.16572430729866028},{"word":"but","start":431.08002,"end":431.58002,"confidence":0.9951172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.14351537823677063},{"word":"i","start":432.745,"end":432.905,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23974663019180295},{"word":"don't","start":432.905,"end":433.065,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1790328025817871},{"word":"know","start":433.065,"end":433.225,"confidence":0.939209,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1821068823337555},{"word":"so","start":433.225,"end":433.385,"confidence":0.62158203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1413407027721405},{"word":"that's","start":433.385,"end":433.54498,"confidence":0.6569824,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.12778976559638977},{"word":"that's","start":433.54498,"end":433.94498,"confidence":0.7384033,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09475740045309068},{"word":"yeah","start":434.185,"end":434.66498,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09913001209497452},{"word":"so","start":434.66498,"end":434.905,"confidence":0.9370117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.049753617495298386},{"word":"a","start":434.905,"end":434.985,"confidence":0.796875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.044289734214544296},{"word":"couple","start":434.985,"end":435.225,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.07476682215929031},{"word":"of","start":435.225,"end":435.38498,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.054919954389333725},{"word":"things","start":435.38498,"end":435.88498,"confidence":0.828125,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.09291993081569672},{"word":"who","start":436.585,"end":436.82498,"confidence":0.9892578,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.14319956302642822},{"word":"knows","start":436.82498,"end":437.065,"confidence":0.99902344,"punctuated_word":"knows","sentiment":"neutral","sentiment_score":-0.13304363191127777},{"word":"how","start":437.065,"end":437.225,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.1087457835674286},{"word":"that's","start":437.225,"end":437.465,"confidence":0.98950195,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13598650693893433},{"word":"gonna","start":437.465,"end":437.785,"confidence":0.9941406,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1782967746257782},{"word":"turn","start":437.785,"end":438.025,"confidence":0.9921875,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.13307304680347443},{"word":"out","start":438.025,"end":438.26498,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.10699462890625},{"word":"and","start":438.26498,"end":438.425,"confidence":0.9243164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12831735610961914},{"word":"what","start":438.425,"end":438.66498,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08555328845977783},{"word":"that's","start":438.66498,"end":438.985,"confidence":0.99609375,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1039978489279747},{"word":"gonna","start":438.985,"end":439.305,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.11618482321500778},{"word":"be","start":439.305,"end":439.54498,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09278635680675508},{"word":"and","start":439.54498,"end":440.04498,"confidence":0.66015625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09485099464654922},{"word":"how","start":440.10498,"end":440.425,"confidence":0.9526367,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0759592354297638},{"word":"treatment's","start":440.425,"end":440.925,"confidence":0.88061523,"punctuated_word":"treatment's","sentiment":"neutral","sentiment_score":-0.13018551468849182},{"word":"gonna","start":440.985,"end":441.22498,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.11306878924369812},{"word":"be","start":441.22498,"end":441.465,"confidence":0.67297363,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":-0.10997365415096284},{"word":"and","start":441.465,"end":441.965,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0880431979894638},{"word":"you","start":443.145,"end":443.305,"confidence":0.93847656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08742506802082062},{"word":"never","start":443.305,"end":443.625,"confidence":0.9951172,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.07811937481164932},{"word":"know","start":443.625,"end":444.125,"confidence":0.99560547,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.10011100769042967},{"word":"maybe","start":444.185,"end":444.505,"confidence":0.9951172,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.07061697542667389},{"word":"i'm","start":444.505,"end":444.66498,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06856122612953186},{"word":"not","start":444.66498,"end":444.82498,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07309083640575409},{"word":"long","start":444.82498,"end":445.145,"confidence":0.8105469,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.07241780310869217},{"word":"around","start":445.145,"end":445.645,"confidence":0.88964844,"punctuated_word":"around,","sentiment":"neutral","sentiment_score":-0.06955954432487488},{"word":"to","start":446.505,"end":446.66498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04856761544942856},{"word":"be","start":446.66498,"end":446.745,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.033092059195041656},{"word":"honest","start":446.745,"end":447.245,"confidence":0.9995117,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.01943064108490944},{"word":"mhmm","start":447.465,"end":447.965,"confidence":0.9298096,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03744165599346161},{"word":"yes","start":470.29498,"end":470.79498,"confidence":0.9941406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.022971656173467636},{"word":"yeah","start":485.03,"end":485.53,"confidence":0.8820801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.047073159366846085},{"word":"yes","start":487.99,"end":488.415,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08889652788639069},{"word":"i","start":490.73502,"end":490.975,"confidence":0.8803711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03885343670845032},{"word":"will","start":490.975,"end":491.215,"confidence":0.6635742,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06204600632190704},{"word":"do","start":491.215,"end":491.375,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0422225184738636},{"word":"that","start":491.375,"end":491.875,"confidence":0.9941406,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.027005339041352272},{"word":"mhmm","start":498.975,"end":499.475,"confidence":0.99731445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07104406505823135},{"word":"i","start":504.59,"end":504.83,"confidence":0.9873047,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3511899709701538},{"word":"appreciate","start":504.83,"end":505.31,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5213831663131714},{"word":"you","start":505.31,"end":505.55,"confidence":0.99072266,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4031978249549866},{"word":"thank","start":505.55,"end":505.71,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5393267869949341},{"word":"you","start":505.71,"end":505.87,"confidence":0.96875,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5198007225990295},{"word":"tommy","start":505.87,"end":506.37,"confidence":0.92529297,"punctuated_word":"Tommy.","sentiment":"positive","sentiment_score":0.4651588499546051},{"word":"that's","start":510.11,"end":510.50998,"confidence":0.7480469,"punctuated_word":"That's,","sentiment":"neutral","sentiment_score":0.17864635586738586},{"word":"at","start":510.50998,"end":510.59,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.12461812794208528},{"word":"the","start":510.59,"end":510.75,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12265908718109132},{"word":"moment","start":510.75,"end":511.15,"confidence":0.99560547,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.16453324258327484},{"word":"everything","start":511.15,"end":511.55,"confidence":0.89282227,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.15316936373710632},{"word":"and","start":511.55,"end":512.05,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1637391448020935},{"word":"if","start":512.27,"end":512.43,"confidence":0.8432617,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2669207453727722},{"word":"i","start":512.43,"end":512.58997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22336533665657043},{"word":"can","start":512.58997,"end":512.75,"confidence":0.7919922,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22828127443790436},{"word":"call","start":512.75,"end":512.99,"confidence":0.8774414,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1919260025024414},{"word":"back","start":512.99,"end":513.31,"confidence":0.96875,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.16870972514152527},{"word":"whenever","start":513.31,"end":513.81,"confidence":0.9838867,"punctuated_word":"whenever","sentiment":"neutral","sentiment_score":0.20873916149139404},{"word":"is","start":513.87,"end":514.245,"confidence":0.55859375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16188561916351318},{"word":"needed","start":515.045,"end":515.545,"confidence":0.99609375,"punctuated_word":"needed,","sentiment":"neutral","sentiment_score":0.18889647722244263},{"word":"i","start":515.605,"end":515.925,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.33972424268722534},{"word":"would","start":515.925,"end":516.165,"confidence":0.80908203,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.3453144133090973},{"word":"really","start":516.165,"end":516.485,"confidence":0.9614258,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.2861816883087158},{"word":"appreciate","start":516.485,"end":516.985,"confidence":0.9980469,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.34512901306152344},{"word":"it","start":517.285,"end":517.785,"confidence":0.9921875,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.2638505697250366},{"word":"mhmm","start":521.285,"end":521.785,"confidence":0.8977051,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05785097926855087},{"word":"yeah","start":522.645,"end":523.145,"confidence":0.9301758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09185715764760972},{"word":"thank","start":525.205,"end":525.525,"confidence":0.96533203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24157537519931793},{"word":"you","start":525.525,"end":526.025,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26340633630752563},{"word":"okay","start":528.61,"end":528.85004,"confidence":0.9782715,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2683950662612915},{"word":"wonderful","start":528.85004,"end":529.33,"confidence":0.9707031,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.6196960210800171},{"word":"tommy","start":529.33,"end":529.73004,"confidence":0.69873047,"punctuated_word":"Tommy,","sentiment":"positive","sentiment_score":0.6283158659934998},{"word":"you've","start":529.73004,"end":529.89,"confidence":0.9980469,"punctuated_word":"you've","sentiment":"positive","sentiment_score":0.731805682182312},{"word":"been","start":529.89,"end":530.05,"confidence":1.0,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.718433678150177},{"word":"amazing","start":530.05,"end":530.45,"confidence":1.0,"punctuated_word":"amazing.","sentiment":"positive","sentiment_score":0.6859076619148254},{"word":"thank","start":530.45,"end":530.61,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7295386791229248},{"word":"you","start":530.61,"end":530.77,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7406506538391113},{"word":"so","start":530.77,"end":530.85004,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7876809239387512},{"word":"much","start":530.85004,"end":531.09,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.1438228040933609},{"word":"i","start":531.09,"end":531.17,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.853890061378479},{"word":"appreciate","start":531.17,"end":531.57,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.8486868143081665},{"word":"you","start":531.57,"end":531.73004,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8868042826652527},{"word":"and","start":531.73004,"end":531.97003,"confidence":0.95703125,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8757092952728271},{"word":"everything","start":531.97003,"end":532.29004,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.913304567337036},{"word":"you","start":532.29004,"end":532.45,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8766997456550598},{"word":"do","start":532.45,"end":532.61,"confidence":0.5761719,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.8584535121917725},{"word":"for","start":532.61,"end":532.77,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8423189520835876},{"word":"me","start":532.77,"end":533.27,"confidence":1.0,"punctuated_word":"me.","sentiment":"positive","sentiment_score":0.6699246168136597},{"word":"thanks","start":535.33,"end":535.81,"confidence":0.8378906,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7302942276000977},{"word":"buddy","start":535.81,"end":536.31,"confidence":0.8161621,"punctuated_word":"buddy.","sentiment":"positive","sentiment_score":0.6440041065216064},{"word":"thank","start":536.85004,"end":537.09,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8014936447143555},{"word":"you","start":537.09,"end":537.25,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8152368664741516},{"word":"very","start":537.25,"end":537.49,"confidence":0.99902344,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.8336753845214844},{"word":"much","start":537.49,"end":537.99,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7862339019775391},{"word":"thanks","start":538.21,"end":538.71,"confidence":0.98950195,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7043758630752563},{"word":"bye","start":539.25,"end":539.75,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4525456130504608},{"word":"you","start":540.93,"end":541.09,"confidence":0.9614258,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3792278468608856},{"word":"too","start":541.09,"end":541.33,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.31516677141189575},{"word":"bye","start":541.33,"end":541.83,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.12299492210149764}],"paragraphs":{"transcript":"\nHi, Tommy. I'm okay. How are you? Nice. No worries.\n\nNo worries. I just yeah. I spoke to a lovely lady yesterday that needed some help. Yes. Yes.\n\nYes. Yeah. I don't yeah. Some some things I obviously, you can't you know? Like, I I was just letting you know.\n\nWell, my business partner is looking after us, but it's been I've basically had to cancel a lot of things. So yes. No income. Not really. No.\n\nBecause it's just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's that's on the back burner now. I have to cancel everything. No. Nothing at all. I had a a I have a business insurance.\n\nDo I have to call them? I need to I need to bring it up. I can't really sing it. Yeah. Okay.\n\nMhmm. I got an an in rush operation and insurance. Yeah. Yeah. Okay.\n\nYeah. Yes. Yeah. I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely. I don't know.\n\nIt's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen. So but yeah. But pretty much, yeah, I can't seem as if I'm going back to work. I can't I still can't survive right now. So Yes.\n\nOkay. Yeah. Okay. Okay. Yeah.\n\nYes, please. Okay. Okay. Okay. Yeah.\n\nYeah. Mhmm. I also I also unfortunately, I've got another operation coming up as well. They're just scared because they found a lump in my throat. So I I know it's all double for me.\n\nSo apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months. So I've got a couple of things going on at the moment. Well, that will be October, but I don't know if this one now if it has to be postponed. It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month. But I don't know.\n\nSo that's that's yeah. So a couple of things. Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know. Maybe I'm not long around, to be honest. Mhmm.\n\nYes. Yeah. Yes. I will do that. Mhmm.\n\nI appreciate you. Thank you, Tommy. That's, at the moment, everything. And if I can call back whenever is needed, I would really appreciate it. Mhmm.\n\nYeah. Thank you. Okay. Wonderful. Tommy, you've been amazing.\n\nThank you so much. I appreciate you and everything you do for me. Thanks, buddy. Thank you very much. Thanks.\n\nBye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Tommy.","start":6.08,"end":6.72,"sentiment":"neutral","sentiment_score":0.14094971865415573},{"text":"I'm okay.","start":6.72,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2236984372138977},{"text":"How are you?","start":8.08,"end":8.9,"sentiment":"neutral","sentiment_score":0.20543196300665537},{"text":"Nice.","start":13.92,"end":14.415,"sentiment":"positive","sentiment_score":0.5250145792961121},{"text":"No worries.","start":15.615,"end":16.255,"sentiment":"neutral","sentiment_score":0.07546124048531055}],"sentiment":"neutral","sentiment_score":0.2021529261022806,"num_words":10,"start":6.08,"end":16.255},{"sentences":[{"text":"No worries.","start":16.255,"end":16.575,"sentiment":"neutral","sentiment_score":0.03944845125079155},{"text":"I just yeah.","start":16.575,"end":17.615,"sentiment":"neutral","sentiment_score":0.03364483763774236},{"text":"I spoke to a lovely lady yesterday that needed some help.","start":17.615,"end":21.475,"sentiment":"neutral","sentiment_score":0.16745745187455957},{"text":"Yes.","start":28.895,"end":29.395,"sentiment":"neutral","sentiment_score":-0.028376411646604534},{"text":"Yes.","start":38.129997,"end":38.629997,"sentiment":"neutral","sentiment_score":0.005188967101275921}],"sentiment":"neutral","sentiment_score":0.11103755230497983,"num_words":18,"start":16.255,"end":38.629997},{"sentences":[{"text":"Yes.","start":44.37,"end":44.87,"sentiment":"neutral","sentiment_score":-0.04406113922595978},{"text":"Yeah.","start":55.935,"end":56.255,"sentiment":"neutral","sentiment_score":-0.16433721780776978},{"text":"I don't yeah.","start":56.255,"end":57.235,"sentiment":"neutral","sentiment_score":-0.1737957944472631},{"text":"Some some things I obviously, you can't you know?","start":57.87,"end":60.67,"sentiment":"neutral","sentiment_score":-0.18811484509044224},{"text":"Like, I I was just letting you know.","start":60.67,"end":62.62,"sentiment":"neutral","sentiment_score":-0.13058671727776527}],"sentiment":"neutral","sentiment_score":-0.15761423110961914,"num_words":22,"start":44.37,"end":62.62},{"sentences":[{"text":"Well, my business partner is looking after us, but it's been I've basically had to cancel a lot of things.","start":76.115,"end":87.299995,"sentiment":"neutral","sentiment_score":-0.23962099403142928},{"text":"So yes.","start":89.68,"end":90.5,"sentiment":"neutral","sentiment_score":-0.07620644569396973},{"text":"No income.","start":91.119995,"end":91.78,"sentiment":"neutral","sentiment_score":-0.18201320618391037},{"text":"Not really.","start":99.585,"end":100.405,"sentiment":"neutral","sentiment_score":-0.1758151277899742},{"text":"No.","start":100.465004,"end":100.965004,"sentiment":"neutral","sentiment_score":-0.1668083667755127}],"sentiment":"neutral","sentiment_score":-0.21582584469406693,"num_words":27,"start":76.115,"end":100.965004},{"sentences":[{"text":"Because it's just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's that's on the back burner now.","start":101.025,"end":112.32,"sentiment":"neutral","sentiment_score":-0.27313901025515336},{"text":"I have to cancel everything.","start":112.32,"end":113.54,"sentiment":"negative","sentiment_score":-0.3568778157234192},{"text":"No.","start":122.16,"end":122.565,"sentiment":"neutral","sentiment_score":-0.25459980964660645},{"text":"Nothing at all.","start":125.045006,"end":125.945,"sentiment":"neutral","sentiment_score":-0.3096479574839274},{"text":"I had a a I have a business insurance.","start":131.205,"end":133.705,"sentiment":"neutral","sentiment_score":-0.02587587179409133}],"sentiment":"neutral","sentiment_score":-0.23414613348855215,"num_words":44,"start":101.025,"end":133.705},{"sentences":[{"text":"Do I have to call them?","start":138.67,"end":140.05,"sentiment":"neutral","sentiment_score":-0.019520109829803307},{"text":"I need to I need to bring it up.","start":153.705,"end":155.465,"sentiment":"neutral","sentiment_score":-0.14700473845005035},{"text":"I can't really sing it.","start":155.465,"end":156.845,"sentiment":"neutral","sentiment_score":-0.23388293385505676},{"text":"Yeah.","start":164.84,"end":165.34,"sentiment":"neutral","sentiment_score":0.14623567461967468},{"text":"Okay.","start":179.255,"end":179.755,"sentiment":"neutral","sentiment_score":0.019157787784934044}],"sentiment":"neutral","sentiment_score":-0.1110992959954522,"num_words":22,"start":138.67,"end":179.755},{"sentences":[{"text":"Mhmm.","start":180.375,"end":180.875,"sentiment":"neutral","sentiment_score":0.0005000811070203781},{"text":"I got an an in rush operation and insurance.","start":180.935,"end":183.275,"sentiment":"neutral","sentiment_score":-0.08370864101582104},{"text":"Yeah.","start":202.15001,"end":202.65001,"sentiment":"neutral","sentiment_score":-0.013661669567227364},{"text":"Yeah.","start":216.615,"end":217.095,"sentiment":"neutral","sentiment_score":0.011537183076143265},{"text":"Okay.","start":217.095,"end":217.595,"sentiment":"neutral","sentiment_score":0.014314191415905952}],"sentiment":"neutral","sentiment_score":-0.05697599870081131,"num_words":13,"start":180.375,"end":217.595},{"sentences":[{"text":"Yeah.","start":223.35,"end":223.85,"sentiment":"neutral","sentiment_score":-0.025054333731532097},{"text":"Yes.","start":227.27,"end":227.77,"sentiment":"neutral","sentiment_score":0.004982231184840202},{"text":"Yeah.","start":231.735,"end":232.05501,"sentiment":"neutral","sentiment_score":0.015310589224100111},{"text":"I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely.","start":232.05501,"end":242.375,"sentiment":"neutral","sentiment_score":-0.29887271338495713},{"text":"I don't know.","start":242.375,"end":243.195,"sentiment":"negative","sentiment_score":-0.33390729626019794}],"sentiment":"neutral","sentiment_score":-0.27639405972191267,"num_words":35,"start":223.35,"end":243.195},{"sentences":[{"text":"It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen.","start":244.48999,"end":250.18999,"sentiment":"neutral","sentiment_score":-0.24526009489508235},{"text":"So but yeah.","start":252.01,"end":254.10999,"sentiment":"neutral","sentiment_score":-0.02417045955856641},{"text":"But pretty much, yeah, I can't seem as if I'm going back to work.","start":255.45,"end":260.095,"sentiment":"negative","sentiment_score":-0.43342277088335585},{"text":"I can't I still can't survive right now.","start":260.095,"end":262.17502,"sentiment":"negative","sentiment_score":-0.6229462772607803},{"text":"So Yes.","start":262.17502,"end":273.81,"sentiment":"neutral","sentiment_score":0.04214312508702278}],"sentiment":"negative","sentiment_score":-0.3456621761857109,"num_words":44,"start":244.48999,"end":273.81},{"sentences":[{"text":"Okay.","start":285.07,"end":285.57,"sentiment":"neutral","sentiment_score":0.04745905473828316},{"text":"Yeah.","start":315.365,"end":315.865,"sentiment":"neutral","sentiment_score":0.007983043789863586},{"text":"Okay.","start":328.48502,"end":328.95,"sentiment":"neutral","sentiment_score":0.05072640627622605},{"text":"Okay.","start":330.15002,"end":330.65002,"sentiment":"neutral","sentiment_score":0.0763581395149231},{"text":"Yeah.","start":334.55002,"end":335.05002,"sentiment":"neutral","sentiment_score":-0.055516209453344345}],"sentiment":"neutral","sentiment_score":0.025402086973190307,"num_words":5,"start":285.07,"end":335.05002},{"sentences":[{"text":"Yes, please.","start":345.745,"end":346.485,"sentiment":"neutral","sentiment_score":0.09806331992149353},{"text":"Okay.","start":361.88,"end":362.38,"sentiment":"neutral","sentiment_score":0.11187860369682312},{"text":"Okay.","start":362.6,"end":363.1,"sentiment":"neutral","sentiment_score":0.10737662017345428},{"text":"Okay.","start":363.4,"end":363.9,"sentiment":"neutral","sentiment_score":0.11338219046592712},{"text":"Yeah.","start":374.12,"end":374.595,"sentiment":"neutral","sentiment_score":0.14721053838729858}],"sentiment":"neutral","sentiment_score":0.11266243209441502,"num_words":6,"start":345.745,"end":374.595},{"sentences":[{"text":"Yeah.","start":378.275,"end":378.775,"sentiment":"neutral","sentiment_score":0.19312790036201477},{"text":"Mhmm.","start":382.675,"end":383.175,"sentiment":"neutral","sentiment_score":0.03953174129128456},{"text":"I also I also unfortunately, I've got another operation coming up as well.","start":385.235,"end":390.375,"sentiment":"neutral","sentiment_score":-0.22431367864975563},{"text":"They're just scared because they found a lump in my throat.","start":391.45,"end":394.75,"sentiment":"negative","sentiment_score":-0.6306261745366183},{"text":"So I I know it's all double for me.","start":396.01,"end":399.55002,"sentiment":"neutral","sentiment_score":-0.2568143738640679}],"sentiment":"negative","sentiment_score":-0.3409038704420839,"num_words":35,"start":378.275,"end":399.55002},{"sentences":[{"text":"So apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months.","start":399.85,"end":411.735,"sentiment":"neutral","sentiment_score":-0.20468482518425354},{"text":"So I've got a couple of things going on at the moment.","start":412.435,"end":415.335,"sentiment":"neutral","sentiment_score":-0.14478027385969958},{"text":"Well, that will be October, but I don't know if this one now if it has to be postponed.","start":419.16,"end":424.52002,"sentiment":"neutral","sentiment_score":-0.1966817010390131},{"text":"It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month.","start":424.52002,"end":430.22,"sentiment":"neutral","sentiment_score":-0.24126908786240078},{"text":"But I don't know.","start":431.08002,"end":433.225,"sentiment":"neutral","sentiment_score":-0.18610042333602905}],"sentiment":"neutral","sentiment_score":-0.20252650730857036,"num_words":82,"start":399.85,"end":433.225},{"sentences":[{"text":"So that's that's yeah.","start":433.225,"end":434.66498,"sentiment":"neutral","sentiment_score":-0.11575447022914886},{"text":"So a couple of things.","start":434.66498,"end":435.88498,"sentiment":"neutral","sentiment_score":-0.06333001181483269},{"text":"Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know.","start":436.585,"end":444.125,"sentiment":"neutral","sentiment_score":-0.11161506885573977},{"text":"Maybe I'm not long around, to be honest.","start":444.185,"end":447.245,"sentiment":"neutral","sentiment_score":-0.05691708764061332},{"text":"Mhmm.","start":447.465,"end":447.965,"sentiment":"neutral","sentiment_score":-0.03744165599346161}],"sentiment":"neutral","sentiment_score":-0.09272724982255544,"num_words":39,"start":433.225,"end":447.965},{"sentences":[{"text":"Yes.","start":470.29498,"end":470.79498,"sentiment":"neutral","sentiment_score":0.022971656173467636},{"text":"Yeah.","start":485.03,"end":485.53,"sentiment":"neutral","sentiment_score":0.047073159366846085},{"text":"Yes.","start":487.99,"end":488.415,"sentiment":"neutral","sentiment_score":0.08889652788639069},{"text":"I will do that.","start":490.73502,"end":491.875,"sentiment":"neutral","sentiment_score":0.04253182513639331},{"text":"Mhmm.","start":498.975,"end":499.475,"sentiment":"neutral","sentiment_score":0.07104406505823135}],"sentiment":"neutral","sentiment_score":0.050014088628813624,"num_words":8,"start":470.29498,"end":499.475},{"sentences":[{"text":"I appreciate you.","start":504.59,"end":505.55,"sentiment":"positive","sentiment_score":0.42525698741277057},{"text":"Thank you, Tommy.","start":505.55,"end":506.37,"sentiment":"positive","sentiment_score":0.5080954531828562},{"text":"That's, at the moment, everything.","start":510.11,"end":511.55,"sentiment":"neutral","sentiment_score":0.14872523546218872},{"text":"And if I can call back whenever is needed, I would really appreciate it.","start":511.55,"end":517.785,"sentiment":"neutral","sentiment_score":0.24161881527730397},{"text":"Mhmm.","start":521.285,"end":521.785,"sentiment":"neutral","sentiment_score":0.05785097926855087}],"sentiment":"neutral","sentiment_score":0.2686229958557166,"num_words":26,"start":504.59,"end":521.785},{"sentences":[{"text":"Yeah.","start":522.645,"end":523.145,"sentiment":"neutral","sentiment_score":0.09185715764760972},{"text":"Thank you.","start":525.205,"end":526.025,"sentiment":"neutral","sentiment_score":0.2524908557534218},{"text":"Okay.","start":528.61,"end":528.85004,"sentiment":"neutral","sentiment_score":0.2683950662612915},{"text":"Wonderful.","start":528.85004,"end":529.33,"sentiment":"positive","sentiment_score":0.6196960210800171},{"text":"Tommy, you've been amazing.","start":529.33,"end":530.45,"sentiment":"positive","sentiment_score":0.6911157220602036}],"sentiment":"positive","sentiment_score":0.47215476052628624,"num_words":9,"start":522.645,"end":530.45},{"sentences":[{"text":"Thank you so much.","start":530.45,"end":531.09,"sentiment":"positive","sentiment_score":0.6004232652485371},{"text":"I appreciate you and everything you do for me.","start":531.09,"end":533.27,"sentiment":"positive","sentiment_score":0.847310205300649},{"text":"Thanks, buddy.","start":535.33,"end":536.31,"sentiment":"positive","sentiment_score":0.687149167060852},{"text":"Thank you very much.","start":536.85004,"end":537.99,"sentiment":"positive","sentiment_score":0.8091599494218826},{"text":"Thanks.","start":538.21,"end":538.71,"sentiment":"positive","sentiment_score":0.7043758630752563}],"sentiment":"positive","sentiment_score":0.767139945179224,"num_words":20,"start":530.45,"end":538.71},{"sentences":[{"text":"Bye.","start":539.25,"end":539.75,"sentiment":"positive","sentiment_score":0.4525456130504608},{"text":"You too.","start":540.93,"end":541.33,"sentiment":"positive","sentiment_score":0.3471973091363907},{"text":"Bye.","start":541.33,"end":541.83,"sentiment":"neutral","sentiment_score":-0.12299492210149764}],"sentiment":"neutral","sentiment_score":0.25598632730543613,"num_words":4,"start":539.25,"end":541.83}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Christian. You're through to Tommy, senior adviser. How are you doing this morning?\n\nChannel 1: Hi, Tommy. I'm okay. How are you?\n\nChannel 0: I'm doing fantastic. It is a beautiful overcast day on the Gold Coast, but thank you so much\n\nChannel 1: Nice.\n\nChannel 0: for calling back in.\n\nChannel 1: No worries. No worries. I just yeah. I spoke to a lovely lady yesterday that needed some help.\n\nChannel 0: Absolutely. I've got some few notes here that you've unfortunately suffered from a stroke. Is that right?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay. So what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and\n\nChannel 1: Yes.\n\nChannel 0: see what options you do have. Are you still in hospital at the moment, mate?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Okay. If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with.\n\nChannel 1: Yeah. I don't yeah. Some some things I obviously, you can't you know? Like, I I was just letting you know.\n\nChannel 0: Yeah. Absolutely. First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going. Is anyone currently looking after it for you?\n\nChannel 1: Well, my business partner is looking after us, but it's been I've basically had to cancel a lot of things.\n\nChannel 0: Cancel a lot of things. Okay.\n\nChannel 1: So yes.\n\nChannel 0: And\n\nChannel 1: No\n\nChannel 0: is\n\nChannel 1: income.\n\nChannel 0: there anyone there so no one's able to generate any income through that business while you're incapacitated?\n\nChannel 1: Not really. No. Because it's\n\nChannel 0: Okay.\n\nChannel 1: just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's\n\nChannel 0: Yeah.\n\nChannel 1: that's on the back burner now. I have to cancel everything.\n\nChannel 0: K. In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while?\n\nChannel 1: No.\n\nChannel 0: No. Nothing at all.\n\nChannel 1: Nothing at all.\n\nChannel 0: Alright. What about business insurance? Cayman insurance, anything like that?\n\nChannel 1: I had a a I have a business insurance. Do I have to call them?\n\nChannel 0: Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance. Do you know what the policy is for at all?\n\nChannel 1: I need to I need to bring it up. I can't really\n\nChannel 0: Yeah.\n\nChannel 1: sing it.\n\nChannel 0: No. That's okay. I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself.\n\nChannel 1: Yeah.\n\nChannel 0: If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful.\n\nChannel 1: Okay. Mhmm. I got an an in rush operation and insurance.\n\nChannel 0: Yes. So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke. You do have TBD insurance. So that is for if you're permanently unable to return to your occupation. There's a lump\n\nChannel 1: Yeah.\n\nChannel 0: sum of, you know, well over 700,000 there. So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: In terms of the superannuation, so there's two main access points, which is\n\nChannel 1: Yeah.\n\nChannel 0: hardship and compassionate grounds, if you're familiar with those.\n\nChannel 1: Yes.\n\nChannel 0: So hardship sorry. Go ahead.\n\nChannel 1: Yeah. I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely. I don't know. It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen.\n\nChannel 0: Yep. I'm just taking\n\nChannel 1: So\n\nChannel 0: a\n\nChannel 1: but\n\nChannel 0: note of that.\n\nChannel 1: yeah. But pretty much, yeah, I can't seem as if I'm going back to work. I can't I still can't survive right now. So\n\nChannel 0: Yeah. So there's a there's a couple of things that you can do. The first instant port of call would be a Centrelink medical exemption. So\n\nChannel 1: Yes.\n\nChannel 0: you know how people get, like, job seeker payments from the government? They have a way of expediting that within, like, a week or two for medical exemptions, obviously,\n\nChannel 1: Okay.\n\nChannel 0: doctor's reports. Once you're on Centrelink payments and you're off work, the first one's a bit harder. If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship. So that one's gonna take a while, but Centrelink will give you some money in the interim. And then if it continues on for too long, then you can apply for hardship.\n\nThe other one is compassionate. That allows a release of funds to help with medical costs and\n\nChannel 1: Yeah.\n\nChannel 0: anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that.\n\nChannel 1: Okay.\n\nChannel 0: So my\n\nChannel 1: Okay.\n\nChannel 0: first port of call would be the business insurance in Centrelink\n\nChannel 1: Yeah.\n\nChannel 0: as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the\n\nChannel 1: Yes, please.\n\nChannel 0: six months. Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker. Whereas if you are on settling for six months, then we can release some super that way.\n\nChannel 1: Okay. Okay.\n\nChannel 0: In\n\nChannel 1: Okay.\n\nChannel 0: the interim, we're still looking after it. It's still growing. You've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause. Just let the\n\nChannel 1: Yeah.\n\nChannel 0: do their thing, that nothing catastrophic is really gonna happen there. We just need to get\n\nChannel 1: Yeah.\n\nChannel 0: you back on your feet health financially, and those\n\nChannel 1: Mhmm.\n\nChannel 0: are the options that I would\n\nChannel 1: I also I also unfortunately, I've got\n\nChannel 0: look\n\nChannel 1: another operation coming up as well. They're just scared because they found a lump in my throat.\n\nChannel 0: at. Oh, no.\n\nChannel 1: So I I know it's all double for me. So apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months. So I've got a couple of things going on at the moment.\n\nChannel 0: Do you know when that's scheduled for, Christian?\n\nChannel 1: Well, that will be October, but I don't know if this one now if it has to be postponed. It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month.\n\nChannel 0: Yeah.\n\nChannel 1: But I don't know. So that's that's yeah. So a couple of things. Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know. Maybe I'm not long around, to be\n\nChannel 0: Well,\n\nChannel 1: honest. Mhmm.\n\nChannel 0: fingers crossed, that's not the case. And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim. So you do have lump sums available to look after you for quite a while. I'm going to put a flag on your account for our case management team.\n\nChannel 1: Yes.\n\nChannel 0: The first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after. And secondly,\n\nChannel 1: Yeah.\n\nChannel 0: link in with Centrelink straight away and\n\nChannel 1: Yes.\n\nChannel 0: at least get some funds coming in. And then\n\nChannel 1: I\n\nChannel 0: as\n\nChannel 1: will do that.\n\nChannel 0: things happen, please let us know. If you would like to converse over email and message, if it's easier, especially post surgery, we can just\n\nChannel 1: Mhmm.\n\nChannel 0: do it that way, and we will assist with insurance claims and super claims as they become necessary.\n\nChannel 1: I appreciate you. Thank you, Tommy.\n\nChannel 0: No worries at all. Is there anything else I can help with for today?\n\nChannel 1: That's, at the moment, everything. And if I can call back whenever is needed, I would really appreciate it.\n\nChannel 0: Yeah. So what I'll do is I'll just send you a quick recap email about what we've\n\nChannel 1: Mhmm.\n\nChannel 0: discussed, and that way I can\n\nChannel 1: Yeah.\n\nChannel 0: put some notes on file for the team, and then you know\n\nChannel 1: Thank you.\n\nChannel 0: people that you can ask for when you call in.\n\nChannel 1: Okay. Wonderful. Tommy, you've been amazing. Thank you so much. I appreciate you and everything you\n\nChannel 0: Christian,\n\nChannel 1: do for me.\n\nChannel 0: all the best, mate. We look forward\n\nChannel 1: Thanks,\n\nChannel 0: to hearing from\n\nChannel 1: buddy.\n\nChannel 0: you soon.\n\nChannel 1: Thank you very much. Thanks.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Have a lovely day. Bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Christian.","start":1.92,"end":2.96,"sentiment":"neutral","sentiment_score":0.2516094148159027},{"text":"You're through to Tommy, senior adviser.","start":2.96,"end":5.04,"sentiment":"neutral","sentiment_score":0.17954560369253159},{"text":"How are you doing this morning?","start":5.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.16927453627189}],"sentiment":"neutral","sentiment_score":0.18984993894894917,"channel":0,"num_words":15,"start":1.92,"end":6.18},{"sentences":[{"text":"Hi, Tommy.","start":6.08,"end":6.72,"sentiment":"neutral","sentiment_score":0.14094971865415573},{"text":"I'm okay.","start":6.72,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2236984372138977},{"text":"How are you?","start":8.08,"end":8.9,"sentiment":"neutral","sentiment_score":0.20543196300665537}],"sentiment":"neutral","sentiment_score":0.19222745725086757,"channel":1,"num_words":7,"start":6.08,"end":8.9},{"sentences":[{"text":"I'm doing fantastic.","start":9.28,"end":10.5,"sentiment":"positive","sentiment_score":0.6804406046867371},{"text":"It is a beautiful overcast day on the Gold Coast, but thank you so much","start":10.559999,"end":14.075,"sentiment":"positive","sentiment_score":0.5911510090033213}],"sentiment":"positive","sentiment_score":0.6060326082838906,"channel":0,"num_words":18,"start":9.28,"end":14.075},{"sentences":[{"text":"Nice.","start":13.92,"end":14.415,"sentiment":"positive","sentiment_score":0.5250145792961121}],"sentiment":"positive","sentiment_score":0.5250145792961121,"channel":1,"num_words":1,"start":13.92,"end":14.415},{"sentences":[{"text":"for calling back in.","start":14.075,"end":15.174999,"sentiment":"positive","sentiment_score":0.37438224256038666}],"sentiment":"positive","sentiment_score":0.37438224256038666,"channel":0,"num_words":4,"start":14.075,"end":15.174999},{"sentences":[{"text":"No worries.","start":15.615,"end":16.255,"sentiment":"neutral","sentiment_score":0.07546124048531055},{"text":"No worries.","start":16.255,"end":16.575,"sentiment":"neutral","sentiment_score":0.03944845125079155},{"text":"I just yeah.","start":16.575,"end":17.615,"sentiment":"neutral","sentiment_score":0.03364483763774236},{"text":"I spoke to a lovely lady yesterday that needed some help.","start":17.615,"end":21.475,"sentiment":"neutral","sentiment_score":0.16745745187455957}],"sentiment":"neutral","sentiment_score":0.12071032594475481,"channel":1,"num_words":18,"start":15.615,"end":21.475},{"sentences":[{"text":"Absolutely.","start":23.314999,"end":23.794998,"sentiment":"neutral","sentiment_score":0.020945776253938675},{"text":"I've got some few notes here that you've unfortunately suffered from a stroke.","start":23.794998,"end":27.59,"sentiment":"neutral","sentiment_score":-0.19802667429813972},{"text":"Is that right?","start":27.650002,"end":28.390001,"sentiment":"neutral","sentiment_score":-0.09375873704751332}],"sentiment":"neutral","sentiment_score":-0.16674571769202456,"channel":0,"num_words":17,"start":23.314999,"end":28.390001},{"sentences":[{"text":"Yes.","start":28.895,"end":29.395,"sentiment":"neutral","sentiment_score":-0.028376411646604534}],"sentiment":"neutral","sentiment_score":-0.028376411646604534,"channel":1,"num_words":1,"start":28.895,"end":29.395},{"sentences":[{"text":"Yeah.","start":29.810001,"end":30.29,"sentiment":"neutral","sentiment_score":-0.03629102185368538},{"text":"Okay.","start":30.29,"end":30.79,"sentiment":"neutral","sentiment_score":-0.03589053824543953},{"text":"So what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and","start":30.93,"end":38.29,"sentiment":"neutral","sentiment_score":-0.0011122280025276645}],"sentiment":"neutral","sentiment_score":-0.0033689087797557156,"channel":0,"num_words":31,"start":29.810001,"end":38.29},{"sentences":[{"text":"Yes.","start":38.129997,"end":38.629997,"sentiment":"neutral","sentiment_score":0.005188967101275921}],"sentiment":"neutral","sentiment_score":0.005188967101275921,"channel":1,"num_words":1,"start":38.129997,"end":38.629997},{"sentences":[{"text":"see what options you do have.","start":38.29,"end":40.575,"sentiment":"neutral","sentiment_score":-0.007040569093078375},{"text":"Are you still in hospital at the moment, mate?","start":41.695,"end":44.035,"sentiment":"neutral","sentiment_score":-0.07152990086211099}],"sentiment":"neutral","sentiment_score":-0.04573416815449794,"channel":0,"num_words":15,"start":38.29,"end":44.035},{"sentences":[{"text":"Yes.","start":44.37,"end":44.87,"sentiment":"neutral","sentiment_score":-0.04406113922595978}],"sentiment":"neutral","sentiment_score":-0.04406113922595978,"channel":1,"num_words":1,"start":44.37,"end":44.87},{"sentences":[{"text":"Yeah.","start":45.535,"end":45.935,"sentiment":"neutral","sentiment_score":-0.06610468029975891},{"text":"Okay.","start":45.935,"end":46.435,"sentiment":"neutral","sentiment_score":-0.11065737903118134},{"text":"If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with.","start":46.735,"end":55.62,"sentiment":"neutral","sentiment_score":-0.28895414479680964}],"sentiment":"neutral","sentiment_score":-0.2786683440208435,"channel":0,"num_words":39,"start":45.535,"end":55.62},{"sentences":[{"text":"Yeah.","start":55.935,"end":56.255,"sentiment":"neutral","sentiment_score":-0.16433721780776978},{"text":"I don't yeah.","start":56.255,"end":57.235,"sentiment":"neutral","sentiment_score":-0.1737957944472631},{"text":"Some some things I obviously, you can't you know?","start":57.87,"end":60.67,"sentiment":"neutral","sentiment_score":-0.18811484509044224},{"text":"Like, I I was just letting you know.","start":60.67,"end":62.62,"sentiment":"neutral","sentiment_score":-0.13058671727776527}],"sentiment":"neutral","sentiment_score":-0.1630215211993172,"channel":1,"num_words":21,"start":55.935,"end":62.62},{"sentences":[{"text":"Yeah.","start":62.66,"end":62.98,"sentiment":"neutral","sentiment_score":-0.04052553325891495},{"text":"Absolutely.","start":62.98,"end":63.48,"sentiment":"neutral","sentiment_score":0.0025953929871320724},{"text":"First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going.","start":64.5,"end":71.735,"sentiment":"neutral","sentiment_score":-0.0006114984474455317},{"text":"Is anyone currently looking after it for you?","start":71.735,"end":74.075,"sentiment":"neutral","sentiment_score":-0.005720229935832322}],"sentiment":"neutral","sentiment_score":-0.0028931747793274768,"channel":0,"num_words":34,"start":62.66,"end":74.075},{"sentences":[{"text":"Well, my business partner is looking after us, but it's been I've basically had to cancel a lot of things.","start":76.115,"end":87.299995,"sentiment":"neutral","sentiment_score":-0.23962099403142928}],"sentiment":"neutral","sentiment_score":-0.23962099403142928,"channel":1,"num_words":20,"start":76.115,"end":87.299995},{"sentences":[{"text":"Cancel a lot of things.","start":88.15,"end":89.19,"sentiment":"neutral","sentiment_score":-0.22536257803440093},{"text":"Okay.","start":89.19,"end":89.69,"sentiment":"neutral","sentiment_score":-0.11112947762012482}],"sentiment":"neutral","sentiment_score":-0.20632372796535492,"channel":0,"num_words":6,"start":88.15,"end":89.69},{"sentences":[{"text":"So yes.","start":89.68,"end":90.5,"sentiment":"neutral","sentiment_score":-0.07620644569396973}],"sentiment":"neutral","sentiment_score":-0.07620644569396973,"channel":1,"num_words":2,"start":89.68,"end":90.5},{"sentences":[{"text":"And","start":90.31,"end":90.81,"sentiment":"neutral","sentiment_score":-0.09261512756347656}],"sentiment":"neutral","sentiment_score":-0.09261512756347656,"channel":0,"num_words":1,"start":90.31,"end":90.81},{"sentences":[{"text":"No","start":91.119995,"end":91.28,"sentiment":"neutral","sentiment_score":-0.17601566016674042}],"sentiment":"neutral","sentiment_score":-0.17601566016674042,"channel":1,"num_words":1,"start":91.119995,"end":91.28},{"sentences":[{"text":"is","start":91.27,"end":91.51,"sentiment":"neutral","sentiment_score":-0.16874833405017853}],"sentiment":"neutral","sentiment_score":-0.16874833405017853,"channel":0,"num_words":1,"start":91.27,"end":91.51},{"sentences":[{"text":"income.","start":91.28,"end":91.78,"sentiment":"neutral","sentiment_score":-0.18801075220108032}],"sentiment":"neutral","sentiment_score":-0.18801075220108032,"channel":1,"num_words":1,"start":91.28,"end":91.78},{"sentences":[{"text":"there anyone there so no one's able to generate any income through that business while you're incapacitated?","start":91.51,"end":97.825005,"sentiment":"neutral","sentiment_score":-0.19951412169372335}],"sentiment":"neutral","sentiment_score":-0.19951412169372335,"channel":0,"num_words":17,"start":91.51,"end":97.825005},{"sentences":[{"text":"Not really.","start":99.585,"end":100.405,"sentiment":"neutral","sentiment_score":-0.1758151277899742},{"text":"No.","start":100.465004,"end":100.965004,"sentiment":"neutral","sentiment_score":-0.1668083667755127},{"text":"Because it's","start":101.025,"end":101.505,"sentiment":"neutral","sentiment_score":-0.16497241705656052}],"sentiment":"neutral","sentiment_score":-0.16967669129371643,"channel":1,"num_words":5,"start":99.585,"end":101.505},{"sentences":[{"text":"Okay.","start":101.485,"end":101.985,"sentiment":"neutral","sentiment_score":-0.14173978567123413}],"sentiment":"neutral","sentiment_score":-0.14173978567123413,"channel":0,"num_words":1,"start":101.485,"end":101.985},{"sentences":[{"text":"just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's","start":101.505,"end":110.64,"sentiment":"neutral","sentiment_score":-0.22276921653085285}],"sentiment":"neutral","sentiment_score":-0.22276921653085285,"channel":1,"num_words":18,"start":101.505,"end":110.64},{"sentences":[{"text":"Yeah.","start":110.525,"end":110.73,"sentiment":"neutral","sentiment_score":-0.19595034420490265}],"sentiment":"neutral","sentiment_score":-0.19595034420490265,"channel":0,"num_words":1,"start":110.525,"end":110.73},{"sentences":[{"text":"that's on the back burner now.","start":110.64,"end":112.32,"sentiment":"negative","sentiment_score":-0.4603039224942525},{"text":"I have to cancel everything.","start":112.32,"end":113.54,"sentiment":"negative","sentiment_score":-0.3568778157234192}],"sentiment":"negative","sentiment_score":-0.41329205578023737,"channel":1,"num_words":11,"start":110.64,"end":113.54},{"sentences":[{"text":"K.","start":114.57,"end":114.89,"sentiment":"neutral","sentiment_score":0.012319916859269142},{"text":"In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while?","start":114.89,"end":121.79,"sentiment":"neutral","sentiment_score":0.020602949274082977}],"sentiment":"neutral","sentiment_score":0.020307126687839627,"channel":0,"num_words":28,"start":114.57,"end":121.79},{"sentences":[{"text":"No.","start":122.16,"end":122.565,"sentiment":"neutral","sentiment_score":-0.25459980964660645}],"sentiment":"neutral","sentiment_score":-0.25459980964660645,"channel":1,"num_words":1,"start":122.16,"end":122.565},{"sentences":[{"text":"No.","start":123.05,"end":123.29,"sentiment":"neutral","sentiment_score":-0.3210660219192505},{"text":"Nothing at all.","start":123.29,"end":124.525,"sentiment":"negative","sentiment_score":-0.3568122287591298}],"sentiment":"negative","sentiment_score":-0.34787567704916,"channel":0,"num_words":4,"start":123.05,"end":124.525},{"sentences":[{"text":"Nothing at all.","start":125.045006,"end":125.945,"sentiment":"neutral","sentiment_score":-0.3096479574839274}],"sentiment":"neutral","sentiment_score":-0.3096479574839274,"channel":1,"num_words":3,"start":125.045006,"end":125.945},{"sentences":[{"text":"Alright.","start":126.665,"end":127.065,"sentiment":"neutral","sentiment_score":-0.02479350194334984},{"text":"What about business insurance?","start":127.065,"end":128.605,"sentiment":"neutral","sentiment_score":-0.02807886153459549},{"text":"Cayman insurance, anything like that?","start":128.825,"end":130.845,"sentiment":"neutral","sentiment_score":-0.03423637300729752}],"sentiment":"neutral","sentiment_score":-0.030829081311821938,"channel":0,"num_words":10,"start":126.665,"end":130.845},{"sentences":[{"text":"I had a a I have a business insurance.","start":131.205,"end":133.705,"sentiment":"neutral","sentiment_score":-0.02587587179409133},{"text":"Do I have to call them?","start":138.67,"end":140.05,"sentiment":"neutral","sentiment_score":-0.019520109829803307}],"sentiment":"neutral","sentiment_score":-0.023333567008376122,"channel":1,"num_words":15,"start":131.205,"end":140.05},{"sentences":[{"text":"Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance.","start":141.39,"end":151.01,"sentiment":"neutral","sentiment_score":-0.011114329099655151},{"text":"Do you know what the policy is for at all?","start":151.15,"end":153.425,"sentiment":"neutral","sentiment_score":-0.02016045693308115}],"sentiment":"neutral","sentiment_score":-0.013627142386717929,"channel":0,"num_words":36,"start":141.39,"end":153.425},{"sentences":[{"text":"I need to I need to bring it up.","start":153.705,"end":155.465,"sentiment":"neutral","sentiment_score":-0.14700473845005035},{"text":"I can't really","start":155.465,"end":156.105,"sentiment":"neutral","sentiment_score":-0.26682772239049274}],"sentiment":"neutral","sentiment_score":-0.17696048443516096,"channel":1,"num_words":12,"start":153.705,"end":156.105},{"sentences":[{"text":"Yeah.","start":155.965,"end":156.465,"sentiment":"neutral","sentiment_score":-0.16506892442703247}],"sentiment":"neutral","sentiment_score":-0.16506892442703247,"channel":0,"num_words":1,"start":155.965,"end":156.465},{"sentences":[{"text":"sing it.","start":156.105,"end":156.845,"sentiment":"neutral","sentiment_score":-0.18446575105190277}],"sentiment":"neutral","sentiment_score":-0.18446575105190277,"channel":1,"num_words":2,"start":156.105,"end":156.845},{"sentences":[{"text":"No.","start":157.08499,"end":157.325,"sentiment":"neutral","sentiment_score":-0.20222270488739016},{"text":"That's okay.","start":157.325,"end":157.805,"sentiment":"neutral","sentiment_score":-0.07272137328982352},{"text":"I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself.","start":157.805,"end":163.905,"sentiment":"neutral","sentiment_score":0.11652114843168566}],"sentiment":"neutral","sentiment_score":0.096014416173977,"channel":0,"num_words":34,"start":157.08499,"end":163.905},{"sentences":[{"text":"Yeah.","start":164.84,"end":165.34,"sentiment":"neutral","sentiment_score":0.14623567461967468}],"sentiment":"neutral","sentiment_score":0.14623567461967468,"channel":1,"num_words":1,"start":164.84,"end":165.34},{"sentences":[{"text":"If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful.","start":165.72499,"end":178.68,"sentiment":"neutral","sentiment_score":0.15724194198846816}],"sentiment":"neutral","sentiment_score":0.15724194198846816,"channel":0,"num_words":45,"start":165.72499,"end":178.68},{"sentences":[{"text":"Okay.","start":179.255,"end":179.755,"sentiment":"neutral","sentiment_score":0.019157787784934044},{"text":"Mhmm.","start":180.375,"end":180.875,"sentiment":"neutral","sentiment_score":0.0005000811070203781},{"text":"I got an an in rush operation and insurance.","start":180.935,"end":183.275,"sentiment":"neutral","sentiment_score":-0.08370864101582104}],"sentiment":"neutral","sentiment_score":-0.0667018091136759,"channel":1,"num_words":11,"start":179.255,"end":183.275},{"sentences":[{"text":"Yes.","start":185.235,"end":185.715,"sentiment":"neutral","sentiment_score":-0.011399660259485245},{"text":"So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke.","start":185.715,"end":193.33499,"sentiment":"neutral","sentiment_score":-0.06827821768820286},{"text":"You do have TBD insurance.","start":193.46,"end":195.56,"sentiment":"neutral","sentiment_score":-0.010327507555484772},{"text":"So that is for if you're permanently unable to return to your occupation.","start":195.94,"end":200.92,"sentiment":"neutral","sentiment_score":-0.08512084157421039},{"text":"There's a lump","start":201.70001,"end":202.34001,"sentiment":"neutral","sentiment_score":-0.029902740692098934}],"sentiment":"neutral","sentiment_score":-0.062497159865285666,"channel":0,"num_words":42,"start":185.235,"end":202.34001},{"sentences":[{"text":"Yeah.","start":202.15001,"end":202.65001,"sentiment":"neutral","sentiment_score":-0.013661669567227364}],"sentiment":"neutral","sentiment_score":-0.013661669567227364,"channel":1,"num_words":1,"start":202.15001,"end":202.65001},{"sentences":[{"text":"sum of, you know, well over 700,000 there.","start":202.34001,"end":205.0,"sentiment":"neutral","sentiment_score":-0.03787835384719074},{"text":"So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum.","start":205.46,"end":215.865,"sentiment":"neutral","sentiment_score":-0.0737107807977332}],"sentiment":"neutral","sentiment_score":-0.06719579407945275,"channel":0,"num_words":44,"start":202.34001,"end":215.865},{"sentences":[{"text":"Yeah.","start":216.615,"end":217.095,"sentiment":"neutral","sentiment_score":0.011537183076143265},{"text":"Okay.","start":217.095,"end":217.595,"sentiment":"neutral","sentiment_score":0.014314191415905952}],"sentiment":"neutral","sentiment_score":0.012925687246024609,"channel":1,"num_words":2,"start":216.615,"end":217.595},{"sentences":[{"text":"In terms of the superannuation, so there's two main access points, which is","start":218.565,"end":223.75,"sentiment":"neutral","sentiment_score":-0.00625459634913848}],"sentiment":"neutral","sentiment_score":-0.00625459634913848,"channel":0,"num_words":13,"start":218.565,"end":223.75},{"sentences":[{"text":"Yeah.","start":223.35,"end":223.85,"sentiment":"neutral","sentiment_score":-0.025054333731532097}],"sentiment":"neutral","sentiment_score":-0.025054333731532097,"channel":1,"num_words":1,"start":223.35,"end":223.85},{"sentences":[{"text":"hardship and compassionate grounds, if you're familiar with those.","start":223.75,"end":226.89,"sentiment":"neutral","sentiment_score":-0.06501329524649514}],"sentiment":"neutral","sentiment_score":-0.06501329524649514,"channel":0,"num_words":9,"start":223.75,"end":226.89},{"sentences":[{"text":"Yes.","start":227.27,"end":227.77,"sentiment":"neutral","sentiment_score":0.004982231184840202}],"sentiment":"neutral","sentiment_score":0.004982231184840202,"channel":1,"num_words":1,"start":227.27,"end":227.77},{"sentences":[{"text":"So hardship sorry.","start":228.79001,"end":230.79001,"sentiment":"neutral","sentiment_score":-0.03165917657315731},{"text":"Go ahead.","start":230.79001,"end":231.45001,"sentiment":"neutral","sentiment_score":0.1624377816915512}],"sentiment":"neutral","sentiment_score":0.045979606732726094,"channel":0,"num_words":5,"start":228.79001,"end":231.45001},{"sentences":[{"text":"Yeah.","start":231.735,"end":232.05501,"sentiment":"neutral","sentiment_score":0.015310589224100111},{"text":"I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely.","start":232.05501,"end":242.375,"sentiment":"neutral","sentiment_score":-0.29887271338495713},{"text":"I don't know.","start":242.375,"end":243.195,"sentiment":"negative","sentiment_score":-0.33390729626019794},{"text":"It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen.","start":244.48999,"end":250.18999,"sentiment":"neutral","sentiment_score":-0.24526009489508235}],"sentiment":"neutral","sentiment_score":-0.276462832018733,"channel":1,"num_words":50,"start":231.735,"end":250.18999},{"sentences":[{"text":"Yep.","start":250.89,"end":251.39,"sentiment":"neutral","sentiment_score":0.04986634477972984},{"text":"I'm just taking","start":251.53,"end":252.17,"sentiment":"neutral","sentiment_score":0.022370038748097915}],"sentiment":"neutral","sentiment_score":0.029244115256005898,"channel":0,"num_words":4,"start":250.89,"end":252.17},{"sentences":[{"text":"So","start":252.01,"end":252.16998,"sentiment":"neutral","sentiment_score":-0.011439800262451172}],"sentiment":"neutral","sentiment_score":-0.011439800262451172,"channel":1,"num_words":1,"start":252.01,"end":252.16998},{"sentences":[{"text":"a","start":252.17,"end":252.33,"sentiment":"neutral","sentiment_score":-0.008319105952978134}],"sentiment":"neutral","sentiment_score":-0.008319105952978134,"channel":0,"num_words":1,"start":252.17,"end":252.33},{"sentences":[{"text":"but","start":252.32999,"end":252.82999,"sentiment":"neutral","sentiment_score":-0.039087578654289246}],"sentiment":"neutral","sentiment_score":-0.039087578654289246,"channel":1,"num_words":1,"start":252.32999,"end":252.82999},{"sentences":[{"text":"note of that.","start":252.33,"end":253.15,"sentiment":"neutral","sentiment_score":-0.01298615833123525}],"sentiment":"neutral","sentiment_score":-0.01298615833123525,"channel":0,"num_words":3,"start":252.33,"end":253.15},{"sentences":[{"text":"yeah.","start":253.60999,"end":254.10999,"sentiment":"neutral","sentiment_score":-0.021983999758958817},{"text":"But pretty much, yeah, I can't seem as if I'm going back to work.","start":255.45,"end":260.095,"sentiment":"negative","sentiment_score":-0.43342277088335585},{"text":"I can't I still can't survive right now.","start":260.095,"end":262.17502,"sentiment":"negative","sentiment_score":-0.6229462772607803},{"text":"So","start":262.17502,"end":262.415,"sentiment":"neutral","sentiment_score":-0.08973493427038193}],"sentiment":"negative","sentiment_score":-0.4651336643534402,"channel":1,"num_words":24,"start":253.60999,"end":262.415},{"sentences":[{"text":"Yeah.","start":263.21,"end":263.595,"sentiment":"neutral","sentiment_score":0.02203834056854248},{"text":"So there's a there's a couple of things that you can do.","start":263.675,"end":266.095,"sentiment":"neutral","sentiment_score":0.14712221485873064},{"text":"The first instant port of call would be a Centrelink medical exemption.","start":267.195,"end":272.655,"sentiment":"neutral","sentiment_score":0.17953281911710897},{"text":"So","start":273.035,"end":273.355,"sentiment":"neutral","sentiment_score":0.16121269762516022}],"sentiment":"neutral","sentiment_score":0.15781197868860686,"channel":0,"num_words":26,"start":263.21,"end":273.355},{"sentences":[{"text":"Yes.","start":273.31,"end":273.81,"sentiment":"neutral","sentiment_score":0.1740211844444275}],"sentiment":"neutral","sentiment_score":0.1740211844444275,"channel":1,"num_words":1,"start":273.31,"end":273.81},{"sentences":[{"text":"you know how people get, like, job seeker payments from the government?","start":273.355,"end":277.61,"sentiment":"neutral","sentiment_score":0.14269653211037317},{"text":"They have a way of expediting that within, like, a week or two for medical exemptions, obviously,","start":278.71,"end":285.05,"sentiment":"neutral","sentiment_score":0.1890897926162271}],"sentiment":"neutral","sentiment_score":0.16989258137242547,"channel":0,"num_words":29,"start":273.355,"end":285.05},{"sentences":[{"text":"Okay.","start":285.07,"end":285.57,"sentiment":"neutral","sentiment_score":0.04745905473828316}],"sentiment":"neutral","sentiment_score":0.04745905473828316,"channel":1,"num_words":1,"start":285.07,"end":285.57},{"sentences":[{"text":"doctor's reports.","start":285.11,"end":286.00998,"sentiment":"neutral","sentiment_score":0.007030492648482323},{"text":"Once you're on Centrelink payments and you're off work, the first one's a bit harder.","start":286.38998,"end":292.165,"sentiment":"neutral","sentiment_score":-0.06449452545493842},{"text":"If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship.","start":292.165,"end":298.665,"sentiment":"neutral","sentiment_score":-0.0014930071407242825},{"text":"So that one's gonna take a while, but Centrelink will give you some money in the interim.","start":298.885,"end":303.545,"sentiment":"neutral","sentiment_score":0.08293961930800886},{"text":"And then if it continues on for too long, then you can apply for hardship.","start":303.81,"end":307.75,"sentiment":"neutral","sentiment_score":0.01936527167757352}],"sentiment":"neutral","sentiment_score":0.010569537811748245,"channel":0,"num_words":68,"start":285.11,"end":307.75},{"sentences":[{"text":"The other one is compassionate.","start":308.05,"end":309.35,"sentiment":"neutral","sentiment_score":0.12870632261037826},{"text":"That allows a release of funds to help with medical costs and","start":310.61,"end":315.35,"sentiment":"neutral","sentiment_score":0.11900389877458413}],"sentiment":"neutral","sentiment_score":0.12185755284393535,"channel":0,"num_words":17,"start":308.05,"end":315.35},{"sentences":[{"text":"Yeah.","start":315.365,"end":315.865,"sentiment":"neutral","sentiment_score":0.007983043789863586}],"sentiment":"neutral","sentiment_score":0.007983043789863586,"channel":1,"num_words":1,"start":315.365,"end":315.865},{"sentences":[{"text":"anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that.","start":315.49,"end":327.545,"sentiment":"neutral","sentiment_score":-0.08002867785895743}],"sentiment":"neutral","sentiment_score":-0.08002867785895743,"channel":0,"num_words":41,"start":315.49,"end":327.545},{"sentences":[{"text":"Okay.","start":328.48502,"end":328.95,"sentiment":"neutral","sentiment_score":0.05072640627622605}],"sentiment":"neutral","sentiment_score":0.05072640627622605,"channel":1,"num_words":1,"start":328.48502,"end":328.95},{"sentences":[{"text":"So my","start":329.685,"end":330.245,"sentiment":"neutral","sentiment_score":0.05370153672993183}],"sentiment":"neutral","sentiment_score":0.05370153672993183,"channel":0,"num_words":2,"start":329.685,"end":330.245},{"sentences":[{"text":"Okay.","start":330.15002,"end":330.65002,"sentiment":"neutral","sentiment_score":0.0763581395149231}],"sentiment":"neutral","sentiment_score":0.0763581395149231,"channel":1,"num_words":1,"start":330.15002,"end":330.65002},{"sentences":[{"text":"first port of call would be the business insurance in Centrelink","start":330.245,"end":333.49,"sentiment":"neutral","sentiment_score":0.08103459531610663}],"sentiment":"neutral","sentiment_score":0.08103459531610663,"channel":0,"num_words":11,"start":330.245,"end":333.49},{"sentences":[{"text":"Yeah.","start":334.55002,"end":335.05002,"sentiment":"neutral","sentiment_score":-0.055516209453344345}],"sentiment":"neutral","sentiment_score":-0.055516209453344345,"channel":1,"num_words":1,"start":334.55002,"end":335.05002},{"sentences":[{"text":"as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the","start":334.59,"end":344.295,"sentiment":"neutral","sentiment_score":0.06306333767457141}],"sentiment":"neutral","sentiment_score":0.06306333767457141,"channel":0,"num_words":36,"start":334.59,"end":344.295},{"sentences":[{"text":"Yes, please.","start":345.745,"end":346.485,"sentiment":"neutral","sentiment_score":0.09806331992149353}],"sentiment":"neutral","sentiment_score":0.09806331992149353,"channel":1,"num_words":2,"start":345.745,"end":346.485},{"sentences":[{"text":"six months.","start":347.17502,"end":347.89502,"sentiment":"neutral","sentiment_score":0.02920716069638729},{"text":"Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker.","start":347.89502,"end":355.195,"sentiment":"neutral","sentiment_score":-0.13424649400015673},{"text":"Whereas if you are on settling for six months, then we can release some super that way.","start":355.655,"end":360.99,"sentiment":"neutral","sentiment_score":0.06888999965261011}],"sentiment":"neutral","sentiment_score":-0.04633422187247942,"channel":0,"num_words":43,"start":347.17502,"end":360.99},{"sentences":[{"text":"Okay.","start":361.88,"end":362.38,"sentiment":"neutral","sentiment_score":0.11187860369682312},{"text":"Okay.","start":362.6,"end":363.1,"sentiment":"neutral","sentiment_score":0.10737662017345428}],"sentiment":"neutral","sentiment_score":0.1096276119351387,"channel":1,"num_words":2,"start":361.88,"end":363.1},{"sentences":[{"text":"In","start":363.21,"end":363.53,"sentiment":"neutral","sentiment_score":0.09921909868717194}],"sentiment":"neutral","sentiment_score":0.09921909868717194,"channel":0,"num_words":1,"start":363.21,"end":363.53},{"sentences":[{"text":"Okay.","start":363.4,"end":363.9,"sentiment":"neutral","sentiment_score":0.11338219046592712}],"sentiment":"neutral","sentiment_score":0.11338219046592712,"channel":1,"num_words":1,"start":363.4,"end":363.9},{"sentences":[{"text":"the interim, we're still looking after it.","start":363.53,"end":366.25,"sentiment":"neutral","sentiment_score":0.21562246978282928},{"text":"It's still growing.","start":366.25,"end":367.37,"sentiment":"positive","sentiment_score":0.4892798662185669},{"text":"You've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause.","start":367.37,"end":373.255,"sentiment":"neutral","sentiment_score":0.2908850826677822},{"text":"Just let the","start":373.475,"end":374.27502,"sentiment":"neutral","sentiment_score":0.14979708194732666}],"sentiment":"neutral","sentiment_score":0.2804463196764974,"channel":0,"num_words":34,"start":363.53,"end":374.27502},{"sentences":[{"text":"Yeah.","start":374.12,"end":374.595,"sentiment":"neutral","sentiment_score":0.14721053838729858}],"sentiment":"neutral","sentiment_score":0.14721053838729858,"channel":1,"num_words":1,"start":374.12,"end":374.595},{"sentences":[{"text":"do their thing, that nothing catastrophic is really gonna happen there.","start":374.43503,"end":377.55502,"sentiment":"neutral","sentiment_score":-0.015480629422447899},{"text":"We just need to get","start":377.55502,"end":378.27502,"sentiment":"neutral","sentiment_score":0.09175562709569932}],"sentiment":"neutral","sentiment_score":0.018030700739473104,"channel":0,"num_words":16,"start":374.43503,"end":378.27502},{"sentences":[{"text":"Yeah.","start":378.275,"end":378.775,"sentiment":"neutral","sentiment_score":0.19312790036201477}],"sentiment":"neutral","sentiment_score":0.19312790036201477,"channel":1,"num_words":1,"start":378.275,"end":378.775},{"sentences":[{"text":"you back on your feet health financially, and those","start":378.27502,"end":382.67502,"sentiment":"neutral","sentiment_score":0.29030583136611515}],"sentiment":"neutral","sentiment_score":0.29030583136611515,"channel":0,"num_words":9,"start":378.27502,"end":382.67502},{"sentences":[{"text":"Mhmm.","start":382.675,"end":383.175,"sentiment":"neutral","sentiment_score":0.03953174129128456}],"sentiment":"neutral","sentiment_score":0.03953174129128456,"channel":1,"num_words":1,"start":382.675,"end":383.175},{"sentences":[{"text":"are the options that I would","start":382.67502,"end":384.03,"sentiment":"neutral","sentiment_score":0.01385572925209999}],"sentiment":"neutral","sentiment_score":0.01385572925209999,"channel":0,"num_words":6,"start":382.67502,"end":384.03},{"sentences":[{"text":"I also I also unfortunately, I've got","start":385.235,"end":388.435,"sentiment":"neutral","sentiment_score":-0.17417922190257482}],"sentiment":"neutral","sentiment_score":-0.17417922190257482,"channel":1,"num_words":7,"start":385.235,"end":388.435},{"sentences":[{"text":"look","start":388.33002,"end":388.83002,"sentiment":"negative","sentiment_score":-0.40619635581970215}],"sentiment":"negative","sentiment_score":-0.40619635581970215,"channel":0,"num_words":1,"start":388.33002,"end":388.83002},{"sentences":[{"text":"another operation coming up as well.","start":388.435,"end":390.375,"sentiment":"neutral","sentiment_score":-0.28280387818813324},{"text":"They're just scared because they found a lump in my throat.","start":391.45,"end":394.75,"sentiment":"negative","sentiment_score":-0.6306261745366183}],"sentiment":"negative","sentiment_score":-0.5078653640606824,"channel":1,"num_words":17,"start":388.435,"end":394.75},{"sentences":[{"text":"at.","start":395.05002,"end":395.21,"sentiment":"neutral","sentiment_score":-0.1893898844718933},{"text":"Oh, no.","start":395.21,"end":395.835,"sentiment":"neutral","sentiment_score":-0.2202218770980835}],"sentiment":"neutral","sentiment_score":-0.20994454622268677,"channel":0,"num_words":3,"start":395.05002,"end":395.835},{"sentences":[{"text":"So I I know it's all double for me.","start":396.01,"end":399.55002,"sentiment":"neutral","sentiment_score":-0.2568143738640679},{"text":"So apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months.","start":399.85,"end":411.735,"sentiment":"neutral","sentiment_score":-0.20468482518425354},{"text":"So I've got a couple of things going on at the moment.","start":412.435,"end":415.335,"sentiment":"neutral","sentiment_score":-0.14478027385969958}],"sentiment":"neutral","sentiment_score":-0.19937230012518295,"channel":1,"num_words":47,"start":396.01,"end":415.335},{"sentences":[{"text":"Do you know when that's scheduled for, Christian?","start":416.41,"end":418.51,"sentiment":"neutral","sentiment_score":-0.0324160415912047}],"sentiment":"neutral","sentiment_score":-0.0324160415912047,"channel":0,"num_words":8,"start":416.41,"end":418.51},{"sentences":[{"text":"Well, that will be October, but I don't know if this one now if it has to be postponed.","start":419.16,"end":424.52002,"sentiment":"neutral","sentiment_score":-0.1966817010390131},{"text":"It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month.","start":424.52002,"end":430.22,"sentiment":"neutral","sentiment_score":-0.24126908786240078}],"sentiment":"neutral","sentiment_score":-0.22009007912129164,"channel":1,"num_words":40,"start":419.16,"end":430.22},{"sentences":[{"text":"Yeah.","start":430.995,"end":431.495,"sentiment":"neutral","sentiment_score":-0.09075726568698884}],"sentiment":"neutral","sentiment_score":-0.09075726568698884,"channel":0,"num_words":1,"start":430.995,"end":431.495},{"sentences":[{"text":"But I don't know.","start":431.08002,"end":433.225,"sentiment":"neutral","sentiment_score":-0.18610042333602905},{"text":"So that's that's yeah.","start":433.225,"end":434.66498,"sentiment":"neutral","sentiment_score":-0.11575447022914886},{"text":"So a couple of things.","start":434.66498,"end":435.88498,"sentiment":"neutral","sentiment_score":-0.06333001181483269},{"text":"Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know.","start":436.585,"end":444.125,"sentiment":"neutral","sentiment_score":-0.11161506885573977},{"text":"Maybe I'm not long around, to be","start":444.185,"end":446.745,"sentiment":"neutral","sentiment_score":-0.06227229429142816}],"sentiment":"neutral","sentiment_score":-0.10497297900842457,"channel":1,"num_words":41,"start":431.08002,"end":446.745},{"sentences":[{"text":"Well,","start":446.69,"end":447.19,"sentiment":"neutral","sentiment_score":-0.024393662810325623}],"sentiment":"neutral","sentiment_score":-0.024393662810325623,"channel":0,"num_words":1,"start":446.69,"end":447.19},{"sentences":[{"text":"honest.","start":446.745,"end":447.245,"sentiment":"neutral","sentiment_score":-0.01943064108490944},{"text":"Mhmm.","start":447.465,"end":447.965,"sentiment":"neutral","sentiment_score":-0.03744165599346161}],"sentiment":"neutral","sentiment_score":-0.028436148539185524,"channel":1,"num_words":2,"start":446.745,"end":447.965},{"sentences":[{"text":"fingers crossed, that's not the case.","start":447.81003,"end":449.835,"sentiment":"neutral","sentiment_score":-0.18750914682944617},{"text":"And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim.","start":450.07498,"end":459.535,"sentiment":"neutral","sentiment_score":-0.08287296593189239},{"text":"So you do have lump sums available to look after you for quite a while.","start":459.675,"end":464.175,"sentiment":"neutral","sentiment_score":0.011082842946052551},{"text":"I'm going to put a flag on your account for our case management team.","start":465.42,"end":469.76,"sentiment":"neutral","sentiment_score":-0.04696014550115381}],"sentiment":"neutral","sentiment_score":-0.06146797370165587,"channel":0,"num_words":60,"start":447.81003,"end":469.76},{"sentences":[{"text":"Yes.","start":470.29498,"end":470.79498,"sentiment":"neutral","sentiment_score":0.022971656173467636}],"sentiment":"neutral","sentiment_score":0.022971656173467636,"channel":1,"num_words":1,"start":470.29498,"end":470.79498},{"sentences":[{"text":"The first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after.","start":470.54,"end":484.31497,"sentiment":"neutral","sentiment_score":-0.037714226290266564},{"text":"And secondly,","start":484.53497,"end":485.35498,"sentiment":"neutral","sentiment_score":0.021048206835985184}],"sentiment":"neutral","sentiment_score":-0.035315759632052204,"channel":0,"num_words":49,"start":470.54,"end":485.35498},{"sentences":[{"text":"Yeah.","start":485.03,"end":485.53,"sentiment":"neutral","sentiment_score":0.047073159366846085}],"sentiment":"neutral","sentiment_score":0.047073159366846085,"channel":1,"num_words":1,"start":485.03,"end":485.53},{"sentences":[{"text":"link in with Centrelink straight away and","start":485.495,"end":488.47498,"sentiment":"neutral","sentiment_score":0.05823884052889688}],"sentiment":"neutral","sentiment_score":0.05823884052889688,"channel":0,"num_words":7,"start":485.495,"end":488.47498},{"sentences":[{"text":"Yes.","start":487.99,"end":488.415,"sentiment":"neutral","sentiment_score":0.08889652788639069}],"sentiment":"neutral","sentiment_score":0.08889652788639069,"channel":1,"num_words":1,"start":487.99,"end":488.415},{"sentences":[{"text":"at least get some funds coming in.","start":488.53497,"end":490.47,"sentiment":"neutral","sentiment_score":0.07778575697115489},{"text":"And then","start":490.47,"end":490.95,"sentiment":"neutral","sentiment_score":0.05162442475557327}],"sentiment":"neutral","sentiment_score":0.07197212758991453,"channel":0,"num_words":9,"start":488.53497,"end":490.95},{"sentences":[{"text":"I","start":490.73502,"end":490.975,"sentiment":"neutral","sentiment_score":0.03885343670845032}],"sentiment":"neutral","sentiment_score":0.03885343670845032,"channel":1,"num_words":1,"start":490.73502,"end":490.975},{"sentences":[{"text":"as","start":490.95,"end":491.43,"sentiment":"neutral","sentiment_score":0.05123221129179001}],"sentiment":"neutral","sentiment_score":0.05123221129179001,"channel":0,"num_words":1,"start":490.95,"end":491.43},{"sentences":[{"text":"will do that.","start":490.975,"end":491.875,"sentiment":"neutral","sentiment_score":0.043757954612374306}],"sentiment":"neutral","sentiment_score":0.043757954612374306,"channel":1,"num_words":3,"start":490.975,"end":491.875},{"sentences":[{"text":"things happen, please let us know.","start":491.43,"end":493.51,"sentiment":"neutral","sentiment_score":0.03215807117521763},{"text":"If you would like to converse over email and message, if it's easier, especially post surgery, we can just","start":493.51,"end":499.03,"sentiment":"neutral","sentiment_score":0.0761024285303919}],"sentiment":"neutral","sentiment_score":0.06555578276515008,"channel":0,"num_words":25,"start":491.43,"end":499.03},{"sentences":[{"text":"Mhmm.","start":498.975,"end":499.475,"sentiment":"neutral","sentiment_score":0.07104406505823135}],"sentiment":"neutral","sentiment_score":0.07104406505823135,"channel":1,"num_words":1,"start":498.975,"end":499.475},{"sentences":[{"text":"do it that way, and we will assist with insurance claims and super claims as they become necessary.","start":499.03,"end":504.685,"sentiment":"neutral","sentiment_score":0.12012147572305468}],"sentiment":"neutral","sentiment_score":0.12012147572305468,"channel":0,"num_words":18,"start":499.03,"end":504.685},{"sentences":[{"text":"I appreciate you.","start":504.59,"end":505.55,"sentiment":"positive","sentiment_score":0.42525698741277057},{"text":"Thank you, Tommy.","start":505.55,"end":506.37,"sentiment":"positive","sentiment_score":0.5080954531828562}],"sentiment":"positive","sentiment_score":0.4666762202978134,"channel":1,"num_words":6,"start":504.59,"end":506.37},{"sentences":[{"text":"No worries at all.","start":506.585,"end":507.38498,"sentiment":"positive","sentiment_score":0.33754266798496246},{"text":"Is there anything else I can help with for today?","start":507.38498,"end":509.565,"sentiment":"neutral","sentiment_score":0.23665885478258133}],"sentiment":"neutral","sentiment_score":0.26548280141183306,"channel":0,"num_words":14,"start":506.585,"end":509.565},{"sentences":[{"text":"That's, at the moment, everything.","start":510.11,"end":511.55,"sentiment":"neutral","sentiment_score":0.14872523546218872},{"text":"And if I can call back whenever is needed, I would really appreciate it.","start":511.55,"end":517.785,"sentiment":"neutral","sentiment_score":0.24161881527730397}],"sentiment":"neutral","sentiment_score":0.21717313637858943,"channel":1,"num_words":19,"start":510.11,"end":517.785},{"sentences":[{"text":"Yeah.","start":517.73004,"end":517.97003,"sentiment":"neutral","sentiment_score":0.12402459979057312},{"text":"So what I'll do is I'll just send you a quick recap email about what we've","start":517.97003,"end":521.49005,"sentiment":"neutral","sentiment_score":0.11445601377636194}],"sentiment":"neutral","sentiment_score":0.1150188717771979,"channel":0,"num_words":17,"start":517.73004,"end":521.49005},{"sentences":[{"text":"Mhmm.","start":521.285,"end":521.785,"sentiment":"neutral","sentiment_score":0.05785097926855087}],"sentiment":"neutral","sentiment_score":0.05785097926855087,"channel":1,"num_words":1,"start":521.285,"end":521.785},{"sentences":[{"text":"discussed, and that way I can","start":521.49005,"end":522.77,"sentiment":"neutral","sentiment_score":0.08581974978248279}],"sentiment":"neutral","sentiment_score":0.08581974978248279,"channel":0,"num_words":6,"start":521.49005,"end":522.77},{"sentences":[{"text":"Yeah.","start":522.645,"end":523.145,"sentiment":"neutral","sentiment_score":0.09185715764760972}],"sentiment":"neutral","sentiment_score":0.09185715764760972,"channel":1,"num_words":1,"start":522.645,"end":523.145},{"sentences":[{"text":"put some notes on file for the team, and then you know","start":522.77,"end":525.59,"sentiment":"neutral","sentiment_score":0.082673413058122}],"sentiment":"neutral","sentiment_score":0.082673413058122,"channel":0,"num_words":12,"start":522.77,"end":525.59},{"sentences":[{"text":"Thank you.","start":525.205,"end":526.025,"sentiment":"neutral","sentiment_score":0.2524908557534218}],"sentiment":"neutral","sentiment_score":0.2524908557534218,"channel":1,"num_words":2,"start":525.205,"end":526.025},{"sentences":[{"text":"people that you can ask for when you call in.","start":525.65,"end":527.99005,"sentiment":"neutral","sentiment_score":0.10532087087631226}],"sentiment":"neutral","sentiment_score":0.10532087087631226,"channel":0,"num_words":10,"start":525.65,"end":527.99005},{"sentences":[{"text":"Okay.","start":528.61,"end":528.85004,"sentiment":"neutral","sentiment_score":0.2683950662612915},{"text":"Wonderful.","start":528.85004,"end":529.33,"sentiment":"positive","sentiment_score":0.6196960210800171},{"text":"Tommy, you've been amazing.","start":529.33,"end":530.45,"sentiment":"positive","sentiment_score":0.6911157220602036},{"text":"Thank you so much.","start":530.45,"end":531.09,"sentiment":"positive","sentiment_score":0.6004232652485371},{"text":"I appreciate you and everything you","start":531.09,"end":532.45,"sentiment":"positive","sentiment_score":0.8758491277694702}],"sentiment":"positive","sentiment_score":0.7068338626995683,"channel":1,"num_words":16,"start":528.61,"end":532.45},{"sentences":[{"text":"Christian,","start":532.29004,"end":532.79004,"sentiment":"positive","sentiment_score":0.8274639844894409}],"sentiment":"positive","sentiment_score":0.8274639844894409,"channel":0,"num_words":1,"start":532.29004,"end":532.79004},{"sentences":[{"text":"do for me.","start":532.45,"end":533.27,"sentiment":"positive","sentiment_score":0.7902323603630066}],"sentiment":"positive","sentiment_score":0.7902323603630066,"channel":1,"num_words":3,"start":532.45,"end":533.27},{"sentences":[{"text":"all the best, mate.","start":533.495,"end":534.695,"sentiment":"positive","sentiment_score":0.696248859167099},{"text":"We look forward","start":534.695,"end":535.335,"sentiment":"positive","sentiment_score":0.7345716754595438}],"sentiment":"positive","sentiment_score":0.7126729232924325,"channel":0,"num_words":7,"start":533.495,"end":535.335},{"sentences":[{"text":"Thanks,","start":535.33,"end":535.81,"sentiment":"positive","sentiment_score":0.7302942276000977}],"sentiment":"positive","sentiment_score":0.7302942276000977,"channel":1,"num_words":1,"start":535.33,"end":535.81},{"sentences":[{"text":"to hearing from","start":535.335,"end":535.895,"sentiment":"positive","sentiment_score":0.7721230785051981}],"sentiment":"positive","sentiment_score":0.7721230785051981,"channel":0,"num_words":3,"start":535.335,"end":535.895},{"sentences":[{"text":"buddy.","start":535.81,"end":536.31,"sentiment":"positive","sentiment_score":0.6440041065216064}],"sentiment":"positive","sentiment_score":0.6440041065216064,"channel":1,"num_words":1,"start":535.81,"end":536.31},{"sentences":[{"text":"you soon.","start":535.895,"end":536.555,"sentiment":"positive","sentiment_score":0.5339909791946411}],"sentiment":"positive","sentiment_score":0.5339909791946411,"channel":0,"num_words":2,"start":535.895,"end":536.555},{"sentences":[{"text":"Thank you very much.","start":536.85004,"end":537.99,"sentiment":"positive","sentiment_score":0.8091599494218826},{"text":"Thanks.","start":538.21,"end":538.71,"sentiment":"positive","sentiment_score":0.7043758630752563}],"sentiment":"positive","sentiment_score":0.7882031321525573,"channel":1,"num_words":5,"start":536.85004,"end":538.71},{"sentences":[{"text":"Alright.","start":538.695,"end":539.195,"sentiment":"positive","sentiment_score":0.46821779012680054}],"sentiment":"positive","sentiment_score":0.46821779012680054,"channel":0,"num_words":1,"start":538.695,"end":539.195},{"sentences":[{"text":"Bye.","start":539.25,"end":539.75,"sentiment":"positive","sentiment_score":0.4525456130504608}],"sentiment":"positive","sentiment_score":0.4525456130504608,"channel":1,"num_words":1,"start":539.25,"end":539.75},{"sentences":[{"text":"Have a lovely day.","start":539.255,"end":540.215,"sentiment":"positive","sentiment_score":0.7076898515224457},{"text":"Bye.","start":540.215,"end":540.715,"sentiment":"positive","sentiment_score":0.40453943610191345}],"sentiment":"positive","sentiment_score":0.6470597684383392,"channel":0,"num_words":5,"start":539.255,"end":540.715},{"sentences":[{"text":"You too.","start":540.93,"end":541.33,"sentiment":"positive","sentiment_score":0.3471973091363907},{"text":"Bye.","start":541.33,"end":541.83,"sentiment":"neutral","sentiment_score":-0.12299492210149764}],"sentiment":"neutral","sentiment_score":0.19046656539042792,"channel":1,"num_words":3,"start":540.93,"end":541.83}]},"summary":{"result":"success","short":"A senior adviser discusses the possibility of patient referrals and insurance coverage with Christian, a customer with stroke. Christian is given information about two insurance policies, with his current policy typically covering stroke expenses. The adviser emphasizes the importance of following up on hardship claims and referrals, as well as the need for compassionate or hardship claims if the situation worsens. They also mention the process for car insurance claims and state that they will work on hardship claims and super claims if the situation worsens. A recap email will be sent and case management will be reviewed."},"intents":{"segments":[{"text":"I've got some few notes here that you've unfortunately suffered from a stroke. Is that right? Yes. Yeah.","start_word":64,"end_word":81,"intents":[{"intent":"Discuss traumatic experience","confidence_score":0.00021879486}]},{"text":"Are you still in hospital at the moment, mate?","start_word":119,"end_word":127,"intents":[{"intent":"Discuss hospital situation","confidence_score":0.001014886}]},{"text":"First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going. Is anyone currently looking after it for you?","start_word":191,"end_word":222,"intents":[{"intent":"Discuss catering business","confidence_score":0.76492757}]},{"text":"there anyone there so no one's able to generate any income through that business while you're incapacitated? Not really.","start_word":255,"end_word":273,"intents":[{"intent":"Discuss income generation","confidence_score":0.31111357}]},{"text":"In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while? No. No.","start_word":309,"end_word":337,"intents":[{"intent":"Make a business plan","confidence_score":0.000037983737}]},{"text":"It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen. Yep.","start_word":662,"end_word":679,"intents":[{"intent":"Finalize","confidence_score":0.07249666}]},{"text":"If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship.","start_word":787,"end_word":805,"intents":[{"intent":"Apply for insurance","confidence_score":0.0070680273}]},{"text":"as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the Yes, please.","start_word":914,"end_word":951,"intents":[{"intent":"Request timeline","confidence_score":0.019885128}]},{"text":"Is there anything else I can help with for today?","start_word":1421,"end_word":1430,"intents":[{"intent":"Offer help","confidence_score":0.0019636077},{"intent":"Provide information","confidence_score":0.026402583}]}]},"sentiments":{"segments":[{"text":"Good morning, Christian. You're through to Tommy, senior adviser. How are you doing this morning? Hi, Tommy. I'm okay. How are you?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.19310836493968964},{"text":"I'm doing fantastic. It is a beautiful overcast day on the Gold Coast, but thank you so much Nice. for calling back in.","start_word":22,"end_word":44,"sentiment":"positive","sentiment_score":0.5640310049057007},{"text":"No worries. No worries. I just yeah. I spoke to a lovely lady yesterday that needed some help. Absolutely. I've got some few notes here that you've unfortunately suffered from a stroke. Is that right? Yes. Yeah. Okay. So what I was hoping to do today is just kind of go through a bit of a list of options, sort of top to bottom with you, and Yes. see what options you do have. Are you still in hospital at the moment, mate? Yes. Yeah. Okay. If there's any sort of sensitive information that you do not wish to discuss during the call, please just let me know, especially if there are people around that you do not wish to discuss it with. Yeah. I don't yeah. Some some things I obviously, you can't you know? Like, I I was just letting you know. Yeah. Absolutely. First point to sort of touch base on is just in terms of the the the catering business and everything, how that's been going. Is anyone currently looking after it for you? Well, my business partner is looking after us, but it's been I've basically had to cancel a lot of things. Cancel a lot of things. Okay. So yes. And No is income. there anyone there so no one's able to generate any income through that business while you're incapacitated? Not really. No. Because it's Okay. just me and my business partner, and I and he's he's, unfortunately, with his other job, so that's Yeah.","start_word":45,"end_word":296,"sentiment":"neutral","sentiment_score":-0.1281043142080307},{"text":"that's on the back burner now. I have to cancel everything.","start_word":297,"end_word":307,"sentiment":"negative","sentiment_score":-0.41221511363983154},{"text":"K. In terms of any kind of cash with the business, does it have any pool of funds that can continue to pay you for a little while? No. No.","start_word":308,"end_word":337,"sentiment":"neutral","sentiment_score":-0.014496068470180036},{"text":"Nothing at all.","start_word":338,"end_word":340,"sentiment":"negative","sentiment_score":-0.3696107864379883},{"text":"Nothing at all. Alright. What about business insurance? Cayman insurance, anything like that? I had a a I have a business insurance. Do I have to call them? Depends on what the the policy is for, whether it's like a Keyman insurance or a buy sell or something like that or business continuation insurance. Do you know what the policy is for at all? I need to I need to bring it up. I can't really Yeah. sing it. No. That's okay. I think that would be a good point is just see what type of insurance is a link to the business just to keep that running while you look after yourself. Yeah. If you would like to send through any policy documents to us, Larissa and I, in our case management team, can have a read through them and see if we can help you understand what they would help with, if you would find that helpful. Okay. Mhmm. I got an an in rush operation and insurance. Yes. So you don't currently have trauma insurance, which is normally the one that will instantly pay out upon a stroke. You do have TBD insurance. So that is for if you're permanently unable to return to your occupation. There's a lump Yeah. sum of, you know, well over 700,000 there. So just keep in mind if it if it gets to a point where the doctors are saying, look, mate, you you can't go back to that work, then TPD claim for the full lump sum. Yeah. Okay. In terms of the superannuation, so there's two main access points, which is Yeah. hardship and compassionate grounds, if you're familiar with those. Yes. So hardship sorry. Go ahead. Yeah. I might have to because I was if I can just take $10 $30 out because I'd not be able to work for the next, what, six months, definitely. I don't know. It's it's all gonna be still see the doctor to, like, finalize, like, what's going to happen. Yep. I'm just taking So a but note of that. yeah.","start_word":341,"end_word":689,"sentiment":"neutral","sentiment_score":-0.04741790985693904},{"text":"But pretty much, yeah, I can't seem as if I'm going back to work. I can't I still can't survive right now.","start_word":690,"end_word":711,"sentiment":"negative","sentiment_score":-0.5180572271347046},{"text":"So Yeah. So there's a there's a couple of things that you can do. The first instant port of call would be a Centrelink medical exemption. So Yes. you know how people get, like, job seeker payments from the government? They have a way of expediting that within, like, a week or two for medical exemptions, obviously, Okay. doctor's reports. Once you're on Centrelink payments and you're off work, the first one's a bit harder. If you reach twenty six weeks on Centrelink, then you can apply for the super release and the hardship. So that one's gonna take a while, but Centrelink will give you some money in the interim. And then if it continues on for too long, then you can apply for hardship. The other one is compassionate. That allows a release of funds to help with medical costs and Yeah. anything in terms of if you're getting, like, a letter from, you know, banks saying they're gonna foreclose on a home or take the business or something like that, then you can release funds to pay creditors and things like that. Okay. So my Okay. first port of call would be the business insurance in Centrelink Yeah. as soon as you are, you know, as soon as you are able, and then I'll put a flag on your account that you may be doing either a compassionate or hardship claim sometime over the Yes, please. six months. Again, if you have medical expenses that you can't pay that are not covered through the public system, that would be a lot quicker. Whereas if you are on settling for six months, then we can release some super that way. Okay. Okay. In Okay. the interim, we're still looking after it.","start_word":712,"end_word":1004,"sentiment":"neutral","sentiment_score":0.04041040622638761},{"text":"It's still growing.","start_word":1005,"end_word":1007,"sentiment":"positive","sentiment_score":0.49246472120285034},{"text":"You've had some recent contributions come in, so there's no there's not gonna be any issues for a six month pause. Just let the Yeah. do their thing, that nothing catastrophic is really gonna happen there. We just need to get Yeah. you back on your feet health financially, and those Mhmm. are the options that I would I also I also unfortunately, I've got look another operation coming up as well.","start_word":1008,"end_word":1079,"sentiment":"neutral","sentiment_score":0.1023198813199997},{"text":"They're just scared because they found a lump in my throat.","start_word":1080,"end_word":1090,"sentiment":"negative","sentiment_score":-0.6099886894226074},{"text":"at. Oh, no. So I I know it's all double for me. So apparently, they're going to make a decision across my neck, and I'm going to have to be on fed via JJ tube for three months. So I've got a couple of things going on at the moment. Do you know when that's scheduled for, Christian? Well, that will be October, but I don't know if this one now if it has to be postponed. It's supposed to be in September, but I postponed it because I didn't want to do it yet, my birthday month. Yeah. But I don't know. So that's that's yeah. So a couple of things. Who knows how that's gonna turn out and what that's gonna be and how treatment's gonna be, and you never know. Maybe I'm not long around, to be Well, honest. Mhmm. fingers crossed, that's not the case. And like I said, if things deteriorate worse, then we will be alongside you to help with the superannuation release and the TPD insurance claim. So you do have lump sums available to look after you for quite a while. I'm going to put a flag on your account for our case management team. Yes. The first port of call, like I was saying, is before you become unable to like, let's say you go through surgery and, you know, you're in hospital recovering, I would first deal with the insurance policy with the business to make sure that is looked after. And secondly, Yeah. link in with Centrelink straight away and Yes. at least get some funds coming in. And then I as will do that. things happen, please let us know. If you would like to converse over email and message, if it's easier, especially post surgery, we can just Mhmm. do it that way, and we will assist with insurance claims and super claims as they become necessary.","start_word":1091,"end_word":1410,"sentiment":"neutral","sentiment_score":-0.07829625569283963},{"text":"I appreciate you. Thank you, Tommy. No worries at all.","start_word":1411,"end_word":1420,"sentiment":"positive","sentiment_score":0.4184282720088959},{"text":"Is there anything else I can help with for today? That's, at the moment, everything. And if I can call back whenever is needed, I would really appreciate it. Yeah. So what I'll do is I'll just send you a quick recap email about what we've Mhmm. discussed, and that way I can Yeah. put some notes on file for the team, and then you know Thank you. people that you can ask for when you call in. Okay.","start_word":1421,"end_word":1499,"sentiment":"neutral","sentiment_score":0.15012992918491364},{"text":"Wonderful. Tommy, you've been amazing. Thank you so much. I appreciate you and everything Christian, you do for me. all the best, mate. We look forward Thanks, to hearing from buddy. you soon. Thank you very much. Thanks. Alright. Bye. Have a lovely day. Bye. You too.","start_word":1500,"end_word":1546,"sentiment":"positive","sentiment_score":0.6800778241867714},{"text":"Bye.","start_word":1547,"end_word":1547,"sentiment":"neutral","sentiment_score":0.18727970123291016}],"average":{"sentiment":"neutral","sentiment_score":-0.0077873691292696225}}}}