{"metadata":{"transaction_key":"deprecated","request_id":"019f1c14-2c9c-7bd2-af42-9facf95a432f","sha256":"d682ef3c44c66954b696c5e8255baa3e0128e4b0f1593a3a0e61f2ff569f2054","created":"2026-07-01T05:12:44.481Z","duration":499.89594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1348,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1527,"output_tokens":1530},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1527,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Airtel tech support. What what's what's what area are you in? Hold on a sec. Because we just received an email that Yeah. Well, that that can you tell me the number or the name of the street that you're on? Moseley Street. Is that Super Networks? Or what let me have a look. Can I have the account holder's first name? Now how do you spell the first name? Sorry. H u I p p n t. Yep. P e. Yep. Yep. No. It's not I'm I'm not spelling it properly. Hang on a sec. So is that the phone number 0451, is that associated with the account? Okay. Okay. Huiping Shu, that one? Okay. Your service was up and running. And your 270 Mosley Street, is that one of the the okay. So when did the service stop? No. And I am. Okay. Let me just check something. You haven't you haven't pressed any reset buttons, have you? Okay. Good. Good. A lot of people, I don't know, for some reason, they've they pressed the reset button. That just deletes everything inside the router, and then the Internet doesn't work. So you haven't pressed any reset button. That's good. Alright. I'm just trying to find out what's happening here, why you got no Internet. That's not good. Yeah. And what sort of work do you do? Mechanical designs for automotives? Oh, the railway. I thought I thought you can buddy design me a new car. Okay. One second. Let me just check. Your unit, 2217 Moseley Street. Right? What we got is. Is that do you know that person? Zhiwai Zhao. Okay. Hang on a minute. So yeah. Okay. Okay. It looks like there must be an issue with Super Networks. It's not. There's an internal error here that's not allowing me to access your building at the moment. No. Okay. So what's going on here? Alright. So you have a white box on the wall. Right? You haven't touched anything. Everything is just the same. So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid ones, and the one on top should be flashing. Yeah. Which one is flashing? The both the top one and which other one? Yeah. No. That shouldn't be they should not be flashing. They should be solid. So then there must be an issue in your building that hasn't been resolved yet. And that's why it's got an internal server error 500. So there must be an error there with one of the network switches there with Super Networks. I'll I'll log a ticket, a fault, and find out what's going on. But don't touch anything. Just leave everything as it is. Make sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated and find out what's going on. Alright? Sorry about that, but, no, there's definitely some error from Super Networks. Sorry? No. No. But the maintenance was for for different buildings. It wasn't it was for yeah. Because that would have been sent out. Also, where is it? I just told it here before. Okay. So the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia Teague. These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose, and. So you're not there, which means that maybe because of the maintenance, it might have affected your area. So we're looking at Moseley Street. Let me just see if I can pull this one out. Yeah. No. Because I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem. So it could be the whole building might be might be having an issue. Yeah. I'll I'll get the team to get in contact with you as soon as it's fixed up. Alright? Alright. No problem. Sorry about that, but these things, unfortunately, do happen. Alright then. Well, you have a nice day. Thank you. Bye. Bye.","confidence":0.9941406,"words":[{"word":"good","start":0.24,"end":0.28,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.37298503518104553},{"word":"afternoon","start":0.28,"end":0.32,"confidence":0.9519043,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2856903672218323},{"word":"airtel","start":0.32,"end":0.82,"confidence":0.87972003,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.23701779544353485},{"word":"tech","start":1.52,"end":1.76,"confidence":0.7211914,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2488825023174286},{"word":"support","start":1.76,"end":2.26,"confidence":0.9941406,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.21709418296813965},{"word":"what","start":15.2,"end":15.36,"confidence":0.83984375,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.00259493850171566},{"word":"what's","start":15.44,"end":15.94,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.008749881759285927},{"word":"what's","start":16.855,"end":17.095001,"confidence":0.8395996,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.007004529237747192},{"word":"what","start":17.255001,"end":17.495,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00800103135406971},{"word":"area","start":17.495,"end":17.655,"confidence":0.8574219,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.006026363931596279},{"word":"are","start":17.655,"end":17.815,"confidence":0.86035156,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.00784224271774292},{"word":"you","start":17.815,"end":17.975,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0046712495386600494},{"word":"in","start":17.975,"end":18.475,"confidence":0.9995117,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.003346047829836607},{"word":"hold","start":21.735,"end":22.055,"confidence":0.43798828,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.00558896828442812},{"word":"on","start":22.055,"end":22.215,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004984303377568722},{"word":"a","start":22.215,"end":22.295,"confidence":0.95947266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007778874598443508},{"word":"sec","start":22.295,"end":22.535,"confidence":0.779541,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.0018634465523064137},{"word":"because","start":22.535,"end":23.015,"confidence":0.96875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0101046497002244},{"word":"we","start":23.015,"end":23.175,"confidence":0.84716797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007011625915765762},{"word":"just","start":23.175,"end":23.415,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0026019178330898285},{"word":"received","start":23.415,"end":23.915,"confidence":1.0,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.00874482374638319},{"word":"an","start":25.415,"end":25.654999,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.010321008041501043},{"word":"email","start":25.654999,"end":26.154999,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02700232714414597},{"word":"that","start":26.375,"end":26.875,"confidence":0.9086914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011615787632763386},{"word":"yeah","start":38.48,"end":38.719997,"confidence":0.76953125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0070558227598667145},{"word":"well","start":38.719997,"end":38.879997,"confidence":0.93310547,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.016792841255664825},{"word":"that","start":38.879997,"end":39.12,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04707399383187294},{"word":"that","start":39.12,"end":39.62,"confidence":0.97802734,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04688313975930214},{"word":"can","start":40.879997,"end":40.96,"confidence":0.32788086,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.025855593383312225},{"word":"you","start":40.96,"end":41.12,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012990167364478111},{"word":"tell","start":41.12,"end":41.36,"confidence":0.96875,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.013771018013358116},{"word":"me","start":41.36,"end":41.6,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.016221430152654648},{"word":"the","start":41.6,"end":41.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009158480912446976},{"word":"number","start":41.84,"end":42.239998,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.008859891444444656},{"word":"or","start":42.239998,"end":42.399998,"confidence":0.64160156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.003065451979637146},{"word":"the","start":42.399998,"end":42.8,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01216040551662445},{"word":"name","start":42.8,"end":43.04,"confidence":0.99121094,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.023537324741482735},{"word":"of","start":43.04,"end":43.199997,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.009334074333310127},{"word":"the","start":43.199997,"end":43.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006297385320067406},{"word":"street","start":43.36,"end":43.68,"confidence":0.99902344,"punctuated_word":"street","sentiment":"neutral","sentiment_score":-0.004976598545908928},{"word":"that","start":43.68,"end":43.84,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0020462200045585632},{"word":"you're","start":43.84,"end":44.079998,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.00573603343218565},{"word":"on","start":44.079998,"end":44.579998,"confidence":0.99902344,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.002003080677241087},{"word":"moseley","start":52.934998,"end":53.414997,"confidence":0.9114583,"punctuated_word":"Moseley","sentiment":"neutral","sentiment_score":0.0058988104574382305},{"word":"street","start":53.414997,"end":53.914997,"confidence":0.96606445,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.0051131583750247955},{"word":"is","start":56.295,"end":56.454998,"confidence":0.86865234,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0103707117959857},{"word":"that","start":56.454998,"end":56.695,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008710382506251335},{"word":"super","start":56.695,"end":57.015,"confidence":0.87597656,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.018838413059711456},{"word":"networks","start":57.015,"end":57.495,"confidence":0.69628906,"punctuated_word":"Networks?","sentiment":"neutral","sentiment_score":0.012124834582209589},{"word":"or","start":57.495,"end":57.735,"confidence":0.95703125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.002897968515753746},{"word":"what","start":61.07,"end":61.39,"confidence":0.49267578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004394537769258022},{"word":"let","start":61.55,"end":61.789997,"confidence":0.99316406,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0024779774248600006},{"word":"me","start":61.789997,"end":61.949997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005119370296597481},{"word":"have","start":61.949997,"end":62.03,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01011607050895691},{"word":"a","start":62.03,"end":62.109997,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007064663805067539},{"word":"look","start":62.109997,"end":62.609997,"confidence":0.99902344,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.003633374348282814},{"word":"can","start":62.829998,"end":63.07,"confidence":0.3010254,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.009154979139566422},{"word":"i","start":63.07,"end":63.149998,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011956488713622091},{"word":"have","start":63.149998,"end":63.309998,"confidence":0.97509766,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014721639454364777},{"word":"the","start":63.309998,"end":63.469997,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012359349057078362},{"word":"account","start":63.469997,"end":63.71,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01666904240846634},{"word":"holder's","start":63.71,"end":64.189995,"confidence":0.99609375,"punctuated_word":"holder's","sentiment":"neutral","sentiment_score":0.012944472022354605},{"word":"first","start":64.189995,"end":64.43,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0031710583716630936},{"word":"name","start":64.43,"end":64.93,"confidence":0.99853516,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.0018876399844884872},{"word":"now","start":75.925,"end":76.165,"confidence":0.6118164,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.001060711219906807},{"word":"how","start":76.165,"end":76.245,"confidence":0.9614258,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.003337126225233078},{"word":"do","start":76.245,"end":76.325005,"confidence":0.9921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.008403848856687546},{"word":"you","start":76.325005,"end":76.40501,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005131468176841736},{"word":"spell","start":76.40501,"end":76.645004,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":-0.010763661004602907},{"word":"the","start":76.645004,"end":76.725006,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005794077180325985},{"word":"first","start":76.725006,"end":76.965004,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.007912485860288143},{"word":"name","start":76.965004,"end":77.205,"confidence":0.97314453,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.014235764741897585},{"word":"sorry","start":77.205,"end":77.705,"confidence":0.9626465,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.02899179607629776},{"word":"h","start":81.925,"end":82.425,"confidence":0.91259766,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.01007325667887926},{"word":"u","start":82.485,"end":82.805,"confidence":0.99902344,"punctuated_word":"u","sentiment":"neutral","sentiment_score":-0.006949122063815594},{"word":"i","start":82.805,"end":83.305,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013665043748915195},{"word":"p","start":83.365005,"end":83.865005,"confidence":0.96533203,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.012901384383440018},{"word":"p","start":86.725006,"end":87.045006,"confidence":0.46289062,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.011780867353081703},{"word":"n","start":87.045006,"end":87.525,"confidence":0.9316406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.014915497042238712},{"word":"t","start":87.525,"end":88.025,"confidence":0.9875488,"punctuated_word":"t.","sentiment":"neutral","sentiment_score":-0.0090201273560524},{"word":"yep","start":93.33,"end":93.81,"confidence":0.8339844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0048562316223979},{"word":"p","start":93.81,"end":94.31,"confidence":0.4099121,"punctuated_word":"P","sentiment":"neutral","sentiment_score":-0.005318137817084789},{"word":"e","start":94.69,"end":95.19,"confidence":0.77197266,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.005327552556991577},{"word":"yep","start":97.97,"end":98.47,"confidence":0.93481445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.006384552922099829},{"word":"yep","start":100.21,"end":100.71,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.008982754312455654},{"word":"no","start":105.975,"end":106.295,"confidence":0.97509766,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1566600650548935},{"word":"it's","start":106.295,"end":106.534996,"confidence":0.8586426,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20771858096122744},{"word":"not","start":106.534996,"end":106.775,"confidence":0.96435547,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23629626631736755},{"word":"i'm","start":107.015,"end":107.255,"confidence":0.96606445,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.267264723777771},{"word":"i'm","start":107.255,"end":107.415,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2830588221549988},{"word":"not","start":107.415,"end":107.655,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23410364985466003},{"word":"spelling","start":107.655,"end":108.055,"confidence":0.95166016,"punctuated_word":"spelling","sentiment":"neutral","sentiment_score":-0.2743312418460846},{"word":"it","start":108.055,"end":108.135,"confidence":0.6538086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.23179756104946136},{"word":"properly","start":108.135,"end":108.534996,"confidence":0.9941406,"punctuated_word":"properly.","sentiment":"neutral","sentiment_score":-0.22956833243370056},{"word":"hang","start":108.534996,"end":108.695,"confidence":0.9902344,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.07214000076055527},{"word":"on","start":108.695,"end":108.854996,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05654921010136604},{"word":"a","start":108.854996,"end":109.015,"confidence":0.93359375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05025733262300491},{"word":"sec","start":109.015,"end":109.515,"confidence":0.9946289,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.03610215336084366},{"word":"so","start":110.695,"end":111.015,"confidence":0.89208984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.019801251590251923},{"word":"is","start":111.015,"end":111.174995,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012685409747064114},{"word":"that","start":111.174995,"end":111.415,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.015003500506281853},{"word":"the","start":111.415,"end":111.655,"confidence":0.6748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017216509208083153},{"word":"phone","start":111.655,"end":111.975,"confidence":0.98828125,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.02252238243818283},{"word":"number","start":111.975,"end":112.475,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02365090698003769},{"word":"0451","start":113.415,"end":114.375,"confidence":0.86047363,"punctuated_word":"0451,","sentiment":"neutral","sentiment_score":-0.011656112037599088},{"word":"is","start":114.375,"end":114.534996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008695824071764946},{"word":"that","start":114.534996,"end":114.775,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00818520225584507},{"word":"associated","start":114.775,"end":115.275,"confidence":0.9980469,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.011522896587848663},{"word":"with","start":115.335,"end":115.575,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.017948301509022713},{"word":"the","start":115.575,"end":115.735,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021590784192085263},{"word":"account","start":115.735,"end":116.235,"confidence":1.0,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.022663628682494164},{"word":"okay","start":117.735,"end":118.235,"confidence":0.92749023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004976511932909489},{"word":"okay","start":121.850006,"end":122.350006,"confidence":0.9916992,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.003732020501047373},{"word":"huiping","start":122.73,"end":123.23,"confidence":0.25610352,"punctuated_word":"Huiping","sentiment":"neutral","sentiment_score":-0.002426622435450554},{"word":"shu","start":123.37,"end":123.69,"confidence":0.38793945,"punctuated_word":"Shu,","sentiment":"neutral","sentiment_score":-0.005673081148415804},{"word":"that","start":123.69,"end":123.850006,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0036228541284799576},{"word":"one","start":123.850006,"end":124.350006,"confidence":0.9655762,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.006091826595366001},{"word":"okay","start":125.61,"end":125.93,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05680220574140549},{"word":"your","start":125.93,"end":126.25,"confidence":0.9941406,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.11934634298086166},{"word":"service","start":126.25,"end":126.75,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.13362212479114532},{"word":"was","start":126.97,"end":127.47,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.1818522810935974},{"word":"up","start":127.53001,"end":127.770004,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.17658619582653046},{"word":"and","start":127.770004,"end":128.01001,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1391051709651947},{"word":"running","start":128.01001,"end":128.51001,"confidence":0.7290039,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":0.15484187006950378},{"word":"and","start":129.69,"end":129.93001,"confidence":0.9111328,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12281538546085358},{"word":"your","start":129.93001,"end":130.33,"confidence":0.5732422,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09946484863758089},{"word":"270","start":130.33,"end":131.05,"confidence":0.9277344,"punctuated_word":"270","sentiment":"neutral","sentiment_score":0.0984676629304886},{"word":"mosley","start":131.05,"end":131.53,"confidence":0.7315674,"punctuated_word":"Mosley","sentiment":"neutral","sentiment_score":0.06247740983963013},{"word":"street","start":131.53,"end":131.85,"confidence":0.8774414,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.07925204187631607},{"word":"is","start":131.85,"end":132.01001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06798166781663895},{"word":"that","start":132.01001,"end":132.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06235634535551071},{"word":"one","start":132.25,"end":132.49,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03533586114645004},{"word":"of","start":132.49,"end":132.65001,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05285986140370369},{"word":"the","start":132.65001,"end":133.15001,"confidence":0.5493164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04522870481014252},{"word":"the","start":134.175,"end":134.575,"confidence":0.38989258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041597556322813034},{"word":"okay","start":138.895,"end":139.395,"confidence":0.59783936,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03519270569086075},{"word":"so","start":139.455,"end":139.855,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.016626549884676933},{"word":"when","start":139.855,"end":140.015,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.020403390750288963},{"word":"did","start":140.015,"end":140.255,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05276430398225784},{"word":"the","start":140.255,"end":140.41501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03928602486848831},{"word":"service","start":140.41501,"end":140.91501,"confidence":0.9941406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0472412109375},{"word":"stop","start":140.975,"end":141.475,"confidence":0.9890137,"punctuated_word":"stop?","sentiment":"neutral","sentiment_score":-0.05028548464179039},{"word":"no","start":147.56,"end":147.72,"confidence":0.63500977,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09568600356578828},{"word":"and","start":147.72,"end":147.8,"confidence":0.35302734,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06908908486366272},{"word":"i","start":147.8,"end":148.12,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08164812624454498},{"word":"am","start":148.12,"end":148.36,"confidence":0.71569824,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":-0.08037356287240982},{"word":"okay","start":148.36,"end":148.68,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04978810995817184},{"word":"let","start":148.68,"end":148.84,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.042109064757823944},{"word":"me","start":148.84,"end":149.0,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04171356558799744},{"word":"just","start":149.0,"end":149.32,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05790254473686218},{"word":"check","start":149.32,"end":149.56,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03783044219017029},{"word":"something","start":149.56,"end":150.06,"confidence":0.9995117,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.054053716361522675},{"word":"you","start":165.055,"end":165.215,"confidence":0.7114258,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07391174137592316},{"word":"haven't","start":165.215,"end":165.535,"confidence":0.97143555,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.07241436839103699},{"word":"you","start":165.535,"end":165.69499,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07839804142713547},{"word":"haven't","start":165.69499,"end":166.015,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.07501168549060822},{"word":"pressed","start":166.015,"end":166.33499,"confidence":0.99609375,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.061032459139823914},{"word":"any","start":166.33499,"end":166.655,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1215631365776062},{"word":"reset","start":166.655,"end":166.97499,"confidence":0.99902344,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.1329287886619568},{"word":"buttons","start":166.97499,"end":167.375,"confidence":0.96850586,"punctuated_word":"buttons,","sentiment":"neutral","sentiment_score":-0.11525313556194304},{"word":"have","start":167.375,"end":167.535,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11299562454223631},{"word":"you","start":167.535,"end":168.035,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.09737803041934968},{"word":"okay","start":169.61499,"end":170.015,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0063604023307561874},{"word":"good","start":170.015,"end":170.25499,"confidence":0.7524414,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.10649250447750092},{"word":"good","start":170.25499,"end":170.575,"confidence":0.77001953,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.08489158749580383},{"word":"a","start":170.575,"end":170.735,"confidence":0.5410156,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.1778336763381958},{"word":"lot","start":170.735,"end":170.815,"confidence":0.9902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.2388637363910675},{"word":"of","start":170.815,"end":170.97499,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21593548357486725},{"word":"people","start":170.97499,"end":171.215,"confidence":0.6994629,"punctuated_word":"people,","sentiment":"neutral","sentiment_score":-0.2316117286682129},{"word":"i","start":171.215,"end":171.295,"confidence":0.99316406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3399142622947693},{"word":"don't","start":171.295,"end":171.455,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24428248405456543},{"word":"know","start":171.455,"end":171.61499,"confidence":0.83740234,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2797502875328064},{"word":"for","start":171.61499,"end":171.775,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.30562639236450195},{"word":"some","start":171.775,"end":171.935,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2834971249103546},{"word":"reason","start":171.935,"end":172.25499,"confidence":0.9394531,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.29792121052742004},{"word":"they've","start":172.25499,"end":172.575,"confidence":0.8041992,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.3203997313976288},{"word":"they","start":172.815,"end":172.97499,"confidence":0.91748047,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.3101395070552826},{"word":"pressed","start":172.97499,"end":173.295,"confidence":0.37182617,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.3091648817062378},{"word":"the","start":173.295,"end":173.455,"confidence":0.984375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36893582344055176},{"word":"reset","start":173.455,"end":173.935,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.31799232959747314},{"word":"button","start":173.935,"end":174.175,"confidence":0.5625,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.3226064443588257},{"word":"that","start":174.175,"end":174.415,"confidence":0.9892578,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.40052008628845215},{"word":"just","start":174.415,"end":174.655,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4059642255306244},{"word":"deletes","start":174.655,"end":175.155,"confidence":0.9995117,"punctuated_word":"deletes","sentiment":"negative","sentiment_score":-0.4337679147720337},{"word":"everything","start":175.97,"end":176.45,"confidence":1.0,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.40505269169807434},{"word":"inside","start":176.45,"end":176.85,"confidence":1.0,"punctuated_word":"inside","sentiment":"negative","sentiment_score":-0.4516474604606629},{"word":"the","start":176.85,"end":177.01001,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3790600895881653},{"word":"router","start":177.01001,"end":177.33,"confidence":0.9279785,"punctuated_word":"router,","sentiment":"negative","sentiment_score":-0.3405933976173401},{"word":"and","start":177.33,"end":177.57,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3622220456600189},{"word":"then","start":177.57,"end":177.73001,"confidence":1.0,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.3398265540599823},{"word":"the","start":177.73001,"end":177.89,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4002189636230469},{"word":"internet","start":177.89,"end":178.29001,"confidence":0.98535156,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4238205850124359},{"word":"doesn't","start":178.29001,"end":178.61,"confidence":1.0,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.37958404421806335},{"word":"work","start":178.61,"end":179.11,"confidence":0.99902344,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.22009043395519257},{"word":"so","start":180.37001,"end":180.61,"confidence":0.8852539,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0663660392165184},{"word":"you","start":180.61,"end":180.77,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09260914474725725},{"word":"haven't","start":180.77,"end":181.01001,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":0.045705147087574005},{"word":"pressed","start":181.01001,"end":181.41,"confidence":0.99902344,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":0.03191228583455086},{"word":"any","start":181.41,"end":181.65001,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.03753013163805008},{"word":"reset","start":181.65001,"end":181.97,"confidence":0.99902344,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.0395054966211319},{"word":"button","start":181.97,"end":182.29001,"confidence":0.9572754,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.012325633317232132},{"word":"that's","start":182.29001,"end":182.61,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4011799693107605},{"word":"good","start":182.61,"end":182.85,"confidence":0.9748535,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.33883386850357056},{"word":"alright","start":182.85,"end":183.17,"confidence":0.7661133,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0139974532648921},{"word":"i'm","start":183.17,"end":183.33,"confidence":0.984375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23994098603725433},{"word":"just","start":183.33,"end":183.65001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24991968274116516},{"word":"trying","start":183.65001,"end":184.15001,"confidence":0.9560547,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.27630066871643066},{"word":"to","start":184.45,"end":184.61,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23239529132843015},{"word":"find","start":184.61,"end":184.85,"confidence":0.99121094,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.22790391743183136},{"word":"out","start":184.85,"end":185.17,"confidence":0.9482422,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.23978982865810392},{"word":"what's","start":185.17,"end":185.49,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.17891782522201538},{"word":"happening","start":185.49,"end":185.99,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.17246444523334503},{"word":"here","start":186.05,"end":186.45,"confidence":0.779541,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.1900927722454071},{"word":"why","start":186.45,"end":186.85,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.28355687856674194},{"word":"you","start":186.85,"end":187.09,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3615386188030243},{"word":"got","start":187.09,"end":187.33,"confidence":0.97509766,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.3776164650917053},{"word":"no","start":187.33,"end":187.49,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3664167523384094},{"word":"internet","start":187.49,"end":187.99,"confidence":0.96777344,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2617279589176178},{"word":"that's","start":195.875,"end":196.195,"confidence":0.89941406,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.7244501113891602},{"word":"not","start":196.195,"end":196.35501,"confidence":0.60498047,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7766095399856567},{"word":"good","start":196.35501,"end":196.595,"confidence":0.96777344,"punctuated_word":"good.","sentiment":"negative","sentiment_score":-0.4901619553565979},{"word":"yeah","start":196.595,"end":196.835,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0801764577627182},{"word":"and","start":196.835,"end":196.99501,"confidence":0.5175781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06946254521608353},{"word":"what","start":196.99501,"end":197.155,"confidence":0.49804688,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.051690325140953064},{"word":"sort","start":197.155,"end":197.395,"confidence":0.99121094,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.1272539645433426},{"word":"of","start":197.395,"end":197.475,"confidence":0.9892578,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05255997925996781},{"word":"work","start":197.475,"end":197.63501,"confidence":0.9980469,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.06629709154367447},{"word":"do","start":197.63501,"end":197.875,"confidence":0.9902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.015169058926403522},{"word":"you","start":197.875,"end":198.125,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014712565578520298},{"word":"do","start":198.125,"end":198.625,"confidence":0.99902344,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.023700490593910217},{"word":"mechanical","start":202.45,"end":202.95,"confidence":0.8178711,"punctuated_word":"Mechanical","sentiment":"neutral","sentiment_score":-0.049403008073568344},{"word":"designs","start":203.01001,"end":203.51001,"confidence":0.85498047,"punctuated_word":"designs","sentiment":"neutral","sentiment_score":-0.04066421464085579},{"word":"for","start":204.61002,"end":205.11002,"confidence":0.44677734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04103554040193558},{"word":"automotives","start":206.21,"end":206.71,"confidence":0.7758789,"punctuated_word":"automotives?","sentiment":"neutral","sentiment_score":-0.07491452991962433},{"word":"oh","start":213.49,"end":213.65001,"confidence":0.92333984,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.043266650289297104},{"word":"the","start":213.65001,"end":213.81,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05011492222547531},{"word":"railway","start":213.81,"end":214.31,"confidence":0.7570801,"punctuated_word":"railway.","sentiment":"neutral","sentiment_score":-0.035878948867321014},{"word":"i","start":215.865,"end":216.025,"confidence":0.5522461,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.046410925686359406},{"word":"thought","start":216.025,"end":216.505,"confidence":0.96875,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.05869022011756897},{"word":"i","start":216.505,"end":216.585,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06570454686880112},{"word":"thought","start":216.585,"end":216.905,"confidence":0.9980469,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.08214837312698364},{"word":"you","start":216.905,"end":217.065,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0986797958612442},{"word":"can","start":217.065,"end":217.305,"confidence":0.79541016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10054604709148408},{"word":"buddy","start":217.305,"end":217.625,"confidence":0.2692871,"punctuated_word":"buddy","sentiment":"neutral","sentiment_score":-0.05791185423731804},{"word":"design","start":217.625,"end":218.025,"confidence":0.50683594,"punctuated_word":"design","sentiment":"neutral","sentiment_score":-0.07577252388000488},{"word":"me","start":218.025,"end":218.185,"confidence":0.9902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07836988568305969},{"word":"a","start":218.185,"end":218.265,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06801117956638336},{"word":"new","start":218.265,"end":218.505,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.053861018270254135},{"word":"car","start":218.505,"end":219.005,"confidence":0.99609375,"punctuated_word":"car.","sentiment":"neutral","sentiment_score":-0.0267243180423975},{"word":"okay","start":223.945,"end":224.345,"confidence":0.9741211,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015250859782099724},{"word":"one","start":224.345,"end":224.745,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.006984096951782703},{"word":"second","start":224.745,"end":225.145,"confidence":0.99658203,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.006656898185610771},{"word":"let","start":225.145,"end":225.305,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.00947178527712822},{"word":"me","start":225.305,"end":225.465,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011791713535785677},{"word":"just","start":225.465,"end":225.865,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.007633855566382408},{"word":"check","start":225.865,"end":226.365,"confidence":0.9790039,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.009553616866469383},{"word":"your","start":233.61,"end":233.84999,"confidence":0.32641602,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.00418510939925909},{"word":"unit","start":233.84999,"end":234.34999,"confidence":0.69836426,"punctuated_word":"unit,","sentiment":"neutral","sentiment_score":0.005422203801572323},{"word":"2217","start":234.65,"end":235.79,"confidence":0.8929036,"punctuated_word":"2217","sentiment":"neutral","sentiment_score":0.01422114297747612},{"word":"moseley","start":235.84999,"end":236.25,"confidence":0.84749347,"punctuated_word":"Moseley","sentiment":"neutral","sentiment_score":0.01661810651421547},{"word":"street","start":236.25,"end":236.65,"confidence":0.9946289,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.008146574720740318},{"word":"right","start":236.65,"end":237.15,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.008669339120388031},{"word":"what","start":241.29,"end":241.53,"confidence":0.64453125,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0024477392435073853},{"word":"we","start":241.53,"end":241.68999,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007351893000304699},{"word":"got","start":241.68999,"end":242.17,"confidence":0.5185547,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.012718187645077704},{"word":"is","start":242.17,"end":242.67,"confidence":0.5197754,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.008765085600316525},{"word":"is","start":243.37,"end":243.53,"confidence":0.9633789,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.006302732974290848},{"word":"that","start":243.53,"end":243.68999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0069783274084329605},{"word":"do","start":243.84999,"end":243.93,"confidence":0.59472656,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.010981601662933826},{"word":"you","start":243.93,"end":244.01,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011615082621574402},{"word":"know","start":244.01,"end":244.25,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.010932384990155695},{"word":"that","start":244.25,"end":244.40999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010700909420847893},{"word":"person","start":244.40999,"end":244.90999,"confidence":0.9995117,"punctuated_word":"person?","sentiment":"neutral","sentiment_score":-0.011183962225914},{"word":"zhiwai","start":251.375,"end":251.875,"confidence":0.9352214,"punctuated_word":"Zhiwai","sentiment":"neutral","sentiment_score":-0.0017557553946971891},{"word":"zhao","start":252.25499,"end":252.75499,"confidence":0.9470215,"punctuated_word":"Zhao.","sentiment":"neutral","sentiment_score":-0.0001771007664501667},{"word":"okay","start":261.27002,"end":261.67,"confidence":0.91503906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010207867249846458},{"word":"hang","start":261.67,"end":261.91,"confidence":0.5175781,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.026217268779873848},{"word":"on","start":261.91,"end":261.99002,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.025976033881306648},{"word":"a","start":261.99002,"end":262.07,"confidence":0.7397461,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.017684640362858772},{"word":"minute","start":262.07,"end":262.57,"confidence":0.9243164,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.013764936476945875},{"word":"so","start":262.79,"end":263.29,"confidence":0.41259766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013202030211687088},{"word":"yeah","start":263.75,"end":263.91,"confidence":0.9111328,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.012659493833780289},{"word":"okay","start":263.91,"end":264.41,"confidence":0.89941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013664628379046915},{"word":"okay","start":268.63,"end":269.03,"confidence":0.8547363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02626927569508553},{"word":"it","start":269.03,"end":269.11002,"confidence":0.5024414,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.06479150801897049},{"word":"looks","start":269.11002,"end":269.35,"confidence":1.0,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.07960017770528793},{"word":"like","start":269.35,"end":269.51,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10535243898630142},{"word":"there","start":269.51,"end":269.67,"confidence":0.98535156,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.11149045825004578},{"word":"must","start":269.67,"end":269.91,"confidence":1.0,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.13142143189907074},{"word":"be","start":269.91,"end":270.07,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13651274144649506},{"word":"an","start":270.07,"end":270.31,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.13626284897327423},{"word":"issue","start":270.31,"end":270.71002,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.10690797865390778},{"word":"with","start":270.71002,"end":271.21002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16080978512763977},{"word":"super","start":271.27002,"end":271.51,"confidence":0.4375,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.12744860351085663},{"word":"networks","start":271.51,"end":272.01,"confidence":0.8684082,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":-0.12571558356285095},{"word":"it's","start":272.31,"end":272.71002,"confidence":0.9890137,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1683158129453659},{"word":"not","start":272.71002,"end":273.21002,"confidence":0.9260254,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.12817196547985077},{"word":"there's","start":274.485,"end":274.88498,"confidence":0.9855957,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.15206024050712583},{"word":"an","start":274.88498,"end":275.125,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.15244193375110626},{"word":"internal","start":275.125,"end":275.625,"confidence":1.0,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.1898646503686905},{"word":"error","start":275.845,"end":276.085,"confidence":0.9970703,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.19638116657733917},{"word":"here","start":276.085,"end":276.585,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.14784756302833557},{"word":"that's","start":278.88498,"end":279.205,"confidence":0.74780273,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2583559453487396},{"word":"not","start":279.205,"end":279.525,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2821272313594818},{"word":"allowing","start":279.525,"end":279.925,"confidence":0.9550781,"punctuated_word":"allowing","sentiment":"neutral","sentiment_score":-0.27822405099868774},{"word":"me","start":279.925,"end":280.085,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.30133575201034546},{"word":"to","start":280.085,"end":280.405,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30640196800231934},{"word":"access","start":280.405,"end":280.905,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.3169448673725128},{"word":"your","start":281.925,"end":282.405,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.24631120264530185},{"word":"building","start":282.405,"end":282.88498,"confidence":0.99902344,"punctuated_word":"building","sentiment":"neutral","sentiment_score":-0.21196073293685913},{"word":"at","start":282.88498,"end":283.04498,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2520446479320526},{"word":"the","start":283.04498,"end":283.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25972047448158264},{"word":"moment","start":283.125,"end":283.625,"confidence":0.9926758,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2662585377693176},{"word":"no","start":285.04498,"end":285.54,"confidence":0.71484375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13841064274311066},{"word":"okay","start":285.7,"end":285.94,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09751130640506744},{"word":"so","start":285.94,"end":286.02002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07434988766908646},{"word":"what's","start":286.02002,"end":286.34,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.07723797857761383},{"word":"going","start":286.34,"end":286.66,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.06725943088531494},{"word":"on","start":286.66,"end":286.82,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05792008712887764},{"word":"here","start":286.82,"end":287.32,"confidence":0.9980469,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.06075521185994148},{"word":"alright","start":288.1,"end":288.58002,"confidence":0.99853516,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.012160094454884527},{"word":"so","start":288.58002,"end":289.08002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01488579623401165},{"word":"you","start":289.14,"end":289.46002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014506775885820389},{"word":"have","start":289.46002,"end":289.7,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.014462783932685852},{"word":"a","start":289.7,"end":289.86002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02242136001586914},{"word":"white","start":289.86002,"end":290.18002,"confidence":0.99121094,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.019888974726200104},{"word":"box","start":290.18002,"end":290.42,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.031148293986916546},{"word":"on","start":290.42,"end":290.58002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01655399426817894},{"word":"the","start":290.58002,"end":290.74002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021787425503134727},{"word":"wall","start":290.74002,"end":290.98,"confidence":0.9926758,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.017129773274064064},{"word":"right","start":290.98,"end":291.22,"confidence":0.99560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.008923497051000595},{"word":"you","start":291.22,"end":291.38,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.05288782715797424},{"word":"haven't","start":291.38,"end":291.62,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.06212975084781647},{"word":"touched","start":291.62,"end":291.94,"confidence":0.99902344,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":-0.06798585504293442},{"word":"anything","start":291.94,"end":292.26,"confidence":0.9802246,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.09189803898334505},{"word":"everything","start":292.26,"end":292.58002,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":-0.04195033386349678},{"word":"is","start":292.58002,"end":292.74002,"confidence":0.8720703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04276805743575096},{"word":"just","start":292.74002,"end":292.98,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0414247065782547},{"word":"the","start":292.98,"end":293.14,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059113048017024994},{"word":"same","start":293.14,"end":293.64,"confidence":0.9519043,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":-0.03238249570131302},{"word":"so","start":296.34,"end":296.58002,"confidence":0.9819336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.033713653683662415},{"word":"the","start":296.58002,"end":296.74002,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016036711633205414},{"word":"white","start":296.74002,"end":296.98,"confidence":0.9980469,"punctuated_word":"white","sentiment":"neutral","sentiment_score":0.0009334348142147064},{"word":"box","start":296.98,"end":297.22,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.005084522068500519},{"word":"on","start":297.22,"end":297.38,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014309223741292952},{"word":"the","start":297.38,"end":297.46002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008448939770460129},{"word":"wall","start":297.46002,"end":297.7,"confidence":0.99902344,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.01226864755153656},{"word":"or","start":297.7,"end":297.78,"confidence":0.6323242,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009487058967351912},{"word":"all","start":297.78,"end":297.94,"confidence":0.95947266,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.002062376588582993},{"word":"the","start":297.94,"end":298.1,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002949107438325882},{"word":"lights","start":298.1,"end":298.42,"confidence":0.94921875,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.008633110672235489},{"word":"on","start":298.42,"end":298.58002,"confidence":0.66430664,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.010452762246131895},{"word":"is","start":298.58002,"end":299.08002,"confidence":0.9863281,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010610252618789673},{"word":"with","start":299.495,"end":299.575,"confidence":0.76416016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.002460770308971405},{"word":"the","start":299.575,"end":299.73502,"confidence":0.8798828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0014539361000061035},{"word":"white","start":299.73502,"end":299.815,"confidence":0.9970703,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.0030903927981853485},{"word":"box","start":299.815,"end":300.135,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.006837040185928345},{"word":"on","start":300.135,"end":300.295,"confidence":0.88427734,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016336753964424133},{"word":"the","start":300.295,"end":300.375,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00975767895579338},{"word":"wall","start":300.375,"end":300.45502,"confidence":0.984375,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.027135828509926796},{"word":"you","start":300.45502,"end":300.535,"confidence":0.74902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01759052276611328},{"word":"should","start":300.535,"end":300.775,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03824722394347191},{"word":"have","start":300.775,"end":300.935,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02150300145149231},{"word":"all","start":300.935,"end":301.095,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.022091981023550034},{"word":"the","start":301.095,"end":301.17502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004223331809043884},{"word":"lights","start":301.17502,"end":301.415,"confidence":0.99609375,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.012959733605384828},{"word":"on","start":301.415,"end":301.575,"confidence":0.86450195,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.005648186430335045},{"word":"but","start":301.575,"end":301.73502,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.008345715701580048},{"word":"the","start":301.73502,"end":301.975,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03021063283085823},{"word":"top","start":301.975,"end":302.215,"confidence":0.99609375,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.01426633819937706},{"word":"light","start":302.215,"end":302.715,"confidence":0.94384766,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.0018180608749389648},{"word":"so","start":302.935,"end":303.095,"confidence":0.96972656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.013261277228593826},{"word":"on","start":303.095,"end":303.33502,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.00521261990070343},{"word":"the","start":303.33502,"end":303.415,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006703071296215057},{"word":"side","start":303.415,"end":303.575,"confidence":0.99902344,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.005112305283546448},{"word":"of","start":303.575,"end":303.73502,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0014798603951931},{"word":"the","start":303.73502,"end":303.815,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00031802430748939514},{"word":"box","start":303.815,"end":304.05502,"confidence":0.9807129,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.0010282639414072037},{"word":"you'll","start":304.05502,"end":304.295,"confidence":0.98950195,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.01304566115140915},{"word":"see","start":304.295,"end":304.535,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.012555539608001707},{"word":"four","start":304.535,"end":304.775,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.003566872328519821},{"word":"lights","start":304.775,"end":305.275,"confidence":0.96875,"punctuated_word":"lights,","sentiment":"neutral","sentiment_score":0.002074034884572029},{"word":"three","start":305.655,"end":305.975,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.001999491825699806},{"word":"solid","start":305.975,"end":306.295,"confidence":1.0,"punctuated_word":"solid","sentiment":"neutral","sentiment_score":-0.0035995878279209137},{"word":"ones","start":306.295,"end":306.61502,"confidence":0.98706055,"punctuated_word":"ones,","sentiment":"neutral","sentiment_score":0.0102215688675642},{"word":"and","start":306.61502,"end":306.855,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017968878149986267},{"word":"the","start":306.855,"end":306.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016836868599057198},{"word":"one","start":306.935,"end":307.17502,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.012257739901542664},{"word":"on","start":307.17502,"end":307.33502,"confidence":0.95166016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006512744352221489},{"word":"top","start":307.33502,"end":307.655,"confidence":0.88427734,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.012647517025470734},{"word":"should","start":307.655,"end":307.815,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0164768248796463},{"word":"be","start":307.815,"end":308.055,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.010309230536222458},{"word":"flashing","start":308.055,"end":308.555,"confidence":1.0,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":-0.01358877681195736},{"word":"yeah","start":312.55002,"end":313.05002,"confidence":0.87719727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00026934780180454254},{"word":"which","start":327.375,"end":327.69498,"confidence":0.42236328,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.0360320508480072},{"word":"one","start":327.69498,"end":328.01498,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05427324026823044},{"word":"is","start":328.01498,"end":328.175,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05190438777208328},{"word":"flashing","start":328.175,"end":328.57498,"confidence":0.7792969,"punctuated_word":"flashing?","sentiment":"neutral","sentiment_score":-0.04175364971160889},{"word":"the","start":328.57498,"end":328.735,"confidence":0.96972656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.033329352736473083},{"word":"both","start":328.895,"end":329.13498,"confidence":0.9863281,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.037465065717697144},{"word":"the","start":329.13498,"end":329.375,"confidence":0.47021484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036554742604494095},{"word":"top","start":329.375,"end":329.615,"confidence":0.9921875,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.020576534792780876},{"word":"one","start":329.615,"end":329.775,"confidence":0.9951172,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.047851406037807465},{"word":"and","start":329.775,"end":329.935,"confidence":0.9526367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03429640829563141},{"word":"which","start":329.935,"end":330.175,"confidence":0.99902344,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.02987048216164112},{"word":"other","start":330.175,"end":330.335,"confidence":0.9980469,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.044065285474061966},{"word":"one","start":330.335,"end":330.835,"confidence":0.9880371,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04149236902594566},{"word":"yeah","start":335.775,"end":336.095,"confidence":0.98217773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.024745024740695953},{"word":"no","start":336.095,"end":336.335,"confidence":0.751709,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10828979313373566},{"word":"that","start":336.335,"end":336.495,"confidence":0.83984375,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.11358260363340378},{"word":"shouldn't","start":336.495,"end":336.895,"confidence":0.9328613,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.10563606023788452},{"word":"be","start":336.895,"end":336.97498,"confidence":0.9267578,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1121932491660118},{"word":"they","start":337.13498,"end":337.29498,"confidence":0.6381836,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1671159863471985},{"word":"should","start":337.29498,"end":337.53497,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.1113121211528778},{"word":"not","start":337.53497,"end":337.69498,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12122265249490738},{"word":"be","start":337.69498,"end":337.935,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.15000970661640167},{"word":"flashing","start":337.935,"end":338.435,"confidence":0.99365234,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":-0.11893712729215622},{"word":"they","start":338.895,"end":339.13498,"confidence":0.6694336,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.08696937561035156},{"word":"should","start":339.13498,"end":339.375,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0391891747713089},{"word":"be","start":339.375,"end":339.615,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.043549150228500366},{"word":"solid","start":339.615,"end":340.115,"confidence":0.9482422,"punctuated_word":"solid.","sentiment":"neutral","sentiment_score":-0.050352416932582855},{"word":"so","start":340.98,"end":341.14,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04994247481226921},{"word":"then","start":341.14,"end":341.64,"confidence":0.5439453,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.059353575110435486},{"word":"there","start":341.94,"end":342.18,"confidence":0.8378906,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0895785465836525},{"word":"must","start":342.18,"end":342.42,"confidence":0.99609375,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.09589410573244096},{"word":"be","start":342.42,"end":342.58,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.103250652551651},{"word":"an","start":342.58,"end":342.74,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1052541732788086},{"word":"issue","start":342.74,"end":343.24,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1020629107952118},{"word":"in","start":344.74,"end":344.98,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09556059539318083},{"word":"your","start":344.98,"end":345.3,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.18541628122329712},{"word":"building","start":345.3,"end":345.8,"confidence":1.0,"punctuated_word":"building","sentiment":"neutral","sentiment_score":-0.2485998123884201},{"word":"that","start":347.14,"end":347.38,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2126621454954147},{"word":"hasn't","start":347.38,"end":347.7,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.24892811477184296},{"word":"been","start":347.7,"end":347.94,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.24179454147815704},{"word":"resolved","start":347.94,"end":348.44,"confidence":1.0,"punctuated_word":"resolved","sentiment":"neutral","sentiment_score":-0.2822808623313904},{"word":"yet","start":348.5,"end":349.0,"confidence":0.78027344,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.25806882977485657},{"word":"and","start":349.22,"end":349.38,"confidence":0.6879883,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1296987384557724},{"word":"that's","start":349.38,"end":349.7,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1417286992073059},{"word":"why","start":349.7,"end":350.2,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1197315827012062},{"word":"it's","start":350.58,"end":350.9,"confidence":0.98999023,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1881696879863739},{"word":"got","start":350.9,"end":351.14,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2299562245607376},{"word":"an","start":351.14,"end":351.38,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.26346802711486816},{"word":"internal","start":351.38,"end":351.88,"confidence":1.0,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.14856374263763428},{"word":"server","start":351.94,"end":352.44,"confidence":0.99902344,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.2826080024242401},{"word":"error","start":352.5,"end":352.9,"confidence":0.8520508,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.21778492629528048},{"word":"500","start":352.9,"end":353.64,"confidence":0.91186523,"punctuated_word":"500.","sentiment":"neutral","sentiment_score":-0.2039860188961029},{"word":"so","start":353.97498,"end":354.215,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0837402269244194},{"word":"there","start":354.215,"end":354.375,"confidence":0.9741211,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.04504872485995293},{"word":"must","start":354.375,"end":354.615,"confidence":1.0,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.2125871330499649},{"word":"be","start":354.615,"end":354.775,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2187303751707077},{"word":"an","start":354.775,"end":354.935,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.26702427864074707},{"word":"error","start":354.935,"end":355.25497,"confidence":0.9970703,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.1892412006855011},{"word":"there","start":355.25497,"end":355.495,"confidence":0.99609375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2084022611379623},{"word":"with","start":355.495,"end":355.735,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2463681697845459},{"word":"one","start":355.735,"end":355.895,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.22626881301403048},{"word":"of","start":355.895,"end":356.13498,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17695099115371704},{"word":"the","start":356.13498,"end":356.63498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1951395571231842},{"word":"network","start":357.495,"end":357.895,"confidence":0.9790039,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.2079397290945053},{"word":"switches","start":357.895,"end":358.375,"confidence":0.9951172,"punctuated_word":"switches","sentiment":"neutral","sentiment_score":-0.096067912876606},{"word":"there","start":358.375,"end":358.615,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.11020315438508987},{"word":"with","start":358.615,"end":359.115,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15757237374782562},{"word":"super","start":360.13498,"end":360.375,"confidence":0.49047852,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.09083983302116394},{"word":"networks","start":360.375,"end":360.875,"confidence":0.829834,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":-0.11404617875814438},{"word":"i'll","start":361.335,"end":361.835,"confidence":0.9914551,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0036601386964321136},{"word":"i'll","start":362.215,"end":362.69498,"confidence":0.97314453,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03551216423511505},{"word":"log","start":362.69498,"end":363.095,"confidence":0.99316406,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.05835909768939018},{"word":"a","start":363.095,"end":363.25497,"confidence":0.7368164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06407848000526428},{"word":"ticket","start":363.25497,"end":363.735,"confidence":0.8984375,"punctuated_word":"ticket,","sentiment":"neutral","sentiment_score":0.046179309487342834},{"word":"a","start":363.735,"end":363.97498,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02954117581248283},{"word":"fault","start":363.97498,"end":364.47498,"confidence":0.9526367,"punctuated_word":"fault,","sentiment":"neutral","sentiment_score":0.034958869218826294},{"word":"and","start":364.935,"end":365.435,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07207310199737549},{"word":"find","start":365.57498,"end":365.895,"confidence":0.9980469,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.07089826464653015},{"word":"out","start":365.895,"end":365.97498,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0586082749068737},{"word":"what's","start":365.97498,"end":366.29498,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.058553509414196014},{"word":"going","start":366.29498,"end":366.53497,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.04225149005651474},{"word":"on","start":366.53497,"end":367.03497,"confidence":0.842041,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.03566328063607216},{"word":"but","start":367.28,"end":367.44,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.003309190273284912},{"word":"don't","start":367.44,"end":367.6,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0320759154856205},{"word":"touch","start":367.6,"end":367.92,"confidence":0.99902344,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.054591551423072815},{"word":"anything","start":367.92,"end":368.40002,"confidence":0.95410156,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.03851453214883804},{"word":"just","start":368.40002,"end":368.64,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.00042225420475006104},{"word":"leave","start":368.64,"end":368.88,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.04941396787762642},{"word":"everything","start":368.88,"end":369.2,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.08139115571975708},{"word":"as","start":369.2,"end":369.44,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1174772083759308},{"word":"it","start":369.44,"end":369.6,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07345906645059586},{"word":"is","start":369.6,"end":370.1,"confidence":0.9875488,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.07709279656410217},{"word":"make","start":370.40002,"end":370.56,"confidence":1.0,"punctuated_word":"Make","sentiment":"neutral","sentiment_score":0.09014368057250977},{"word":"sure","start":370.56,"end":370.80002,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.10700225830078124},{"word":"everything's","start":370.80002,"end":371.28,"confidence":0.90405273,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.1682649701833725},{"word":"the","start":371.28,"end":371.44,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14440561830997467},{"word":"same","start":371.44,"end":371.6,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.15881556272506714},{"word":"as","start":371.6,"end":371.84003,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.17095306515693665},{"word":"before","start":371.84003,"end":372.34003,"confidence":0.82177734,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.13293564319610596},{"word":"and","start":373.92,"end":374.16,"confidence":0.9248047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11980170756578444},{"word":"then","start":374.16,"end":374.56,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10364744067192078},{"word":"i'll","start":374.56,"end":374.80002,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09827490895986556},{"word":"get","start":374.80002,"end":375.12003,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08961975574493408},{"word":"one","start":375.12003,"end":375.28,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08372248709201813},{"word":"of","start":375.28,"end":375.52002,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09700952470302582},{"word":"our","start":375.52002,"end":376.02002,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09563785791397096},{"word":"tech","start":376.88,"end":377.2,"confidence":0.93359375,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0977087914943695},{"word":"teams","start":377.2,"end":377.52002,"confidence":0.9838867,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.0721568688750267},{"word":"to","start":377.52002,"end":377.84003,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08463115245103836},{"word":"just","start":377.84003,"end":378.08002,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09525985270738602},{"word":"keep","start":378.08002,"end":378.32,"confidence":0.9980469,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.07227963209152222},{"word":"you","start":378.32,"end":378.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.082404226064682},{"word":"updated","start":378.48,"end":378.98,"confidence":1.0,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.08236999809741974},{"word":"and","start":379.52002,"end":379.68002,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03043486177921295},{"word":"find","start":379.68002,"end":379.92,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.02354389615356922},{"word":"out","start":379.92,"end":380.08002,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.025360889732837677},{"word":"what's","start":380.08002,"end":380.40002,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0006163294310681522},{"word":"going","start":380.40002,"end":380.64,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.005980845540761948},{"word":"on","start":380.64,"end":380.88,"confidence":0.9995117,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0011145751923322678},{"word":"alright","start":380.88,"end":381.2,"confidence":0.97802734,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.01971838995814323},{"word":"sorry","start":381.2,"end":381.52002,"confidence":0.99121094,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.12875938415527344},{"word":"about","start":381.52002,"end":381.76,"confidence":0.9941406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12937979400157928},{"word":"that","start":381.76,"end":381.92,"confidence":0.83154297,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0941859558224678},{"word":"but","start":381.92,"end":382.24002,"confidence":0.8046875,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.08619927614927292},{"word":"no","start":382.24002,"end":382.40002,"confidence":0.94140625,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.11956267058849336},{"word":"there's","start":382.40002,"end":382.90002,"confidence":0.8154297,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07933931052684784},{"word":"definitely","start":383.415,"end":383.895,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":-0.071970134973526},{"word":"some","start":383.895,"end":384.215,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.019785171374678612},{"word":"error","start":384.215,"end":384.715,"confidence":0.9980469,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.10255194455385208},{"word":"from","start":387.255,"end":387.575,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.12146823853254318},{"word":"super","start":387.575,"end":387.895,"confidence":0.8442383,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.09504225105047226},{"word":"networks","start":387.895,"end":388.395,"confidence":0.8762207,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":-0.14305970072746277},{"word":"sorry","start":390.055,"end":390.555,"confidence":0.9873047,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.05385309457778931},{"word":"no","start":393.255,"end":393.415,"confidence":0.9729004,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12224239110946657},{"word":"no","start":393.415,"end":393.575,"confidence":0.95532227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11037686467170715},{"word":"but","start":393.575,"end":393.815,"confidence":0.78222656,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09729861468076706},{"word":"the","start":393.815,"end":393.975,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0958825871348381},{"word":"maintenance","start":393.975,"end":394.475,"confidence":0.9970703,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":-0.07155762612819672},{"word":"was","start":394.535,"end":394.935,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07345164567232132},{"word":"for","start":394.935,"end":395.435,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06679944694042206},{"word":"for","start":395.575,"end":396.075,"confidence":0.9428711,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05635512247681618},{"word":"different","start":397.69,"end":398.19,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.060452092438936234},{"word":"buildings","start":398.25,"end":398.75,"confidence":0.9951172,"punctuated_word":"buildings.","sentiment":"neutral","sentiment_score":-0.05794165283441544},{"word":"it","start":399.05,"end":399.21,"confidence":0.90527344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.06979264318943024},{"word":"wasn't","start":399.21,"end":399.53,"confidence":0.98950195,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.11416991800069808},{"word":"it","start":399.77,"end":399.93,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04258231073617935},{"word":"was","start":399.93,"end":400.17,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.043438974767923355},{"word":"for","start":400.17,"end":400.67,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04068688303232193},{"word":"yeah","start":410.25,"end":410.57,"confidence":0.98999023,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09009657055139542},{"word":"because","start":410.57,"end":410.81,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11903871595859528},{"word":"that","start":410.81,"end":410.97,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.144121453166008},{"word":"would","start":410.97,"end":411.13,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11169640719890594},{"word":"have","start":411.13,"end":411.37,"confidence":0.7597656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10383840650320052},{"word":"been","start":411.37,"end":411.69,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1083202064037323},{"word":"sent","start":411.69,"end":412.09,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.10488811880350112},{"word":"out","start":412.09,"end":412.59,"confidence":0.8869629,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.09891144931316376},{"word":"also","start":414.765,"end":415.265,"confidence":0.50964355,"punctuated_word":"Also,","sentiment":"neutral","sentiment_score":-0.03980512544512749},{"word":"where","start":415.405,"end":415.645,"confidence":0.94970703,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.040831103920936584},{"word":"is","start":415.645,"end":415.805,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04491177946329117},{"word":"it","start":415.805,"end":416.305,"confidence":0.986084,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04374578222632408},{"word":"i","start":422.685,"end":422.925,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06800434738397598},{"word":"just","start":422.925,"end":423.165,"confidence":0.64160156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.058189310133457184},{"word":"told","start":423.165,"end":423.405,"confidence":0.38208008,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.045721106231212616},{"word":"it","start":423.405,"end":423.485,"confidence":0.44482422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04683015123009682},{"word":"here","start":423.485,"end":423.645,"confidence":0.9194336,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0335884653031826},{"word":"before","start":423.645,"end":424.145,"confidence":0.9995117,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.04048635810613632},{"word":"okay","start":428.0,"end":428.32,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.010934233665466309},{"word":"so","start":428.32,"end":428.82,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009184683673083782},{"word":"the","start":429.12003,"end":429.36002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013906924054026604},{"word":"maintenance","start":429.36002,"end":429.84,"confidence":0.99902344,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":-0.008536978624761105},{"word":"was","start":429.84,"end":430.08002,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.013523233123123646},{"word":"for","start":430.08002,"end":430.40002,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014298493042588234},{"word":"81","start":430.40002,"end":430.96002,"confidence":0.9995117,"punctuated_word":"81","sentiment":"neutral","sentiment_score":-0.011482220143079758},{"word":"and","start":430.96002,"end":431.12003,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.008451424539089203},{"word":"83","start":431.12003,"end":431.76,"confidence":0.99902344,"punctuated_word":"83","sentiment":"neutral","sentiment_score":-0.009884634986519814},{"word":"cooyong","start":431.76,"end":432.26,"confidence":0.6520996,"punctuated_word":"Cooyong","sentiment":"neutral","sentiment_score":-0.003535354742780328},{"word":"street","start":432.32,"end":432.82,"confidence":0.95947266,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.006782387848943472},{"word":"1","start":433.6,"end":434.0,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.005947820842266083},{"word":"bully","start":434.0,"end":434.48,"confidence":0.34436035,"punctuated_word":"Bully","sentiment":"neutral","sentiment_score":-0.006640294101089239},{"word":"street","start":434.48,"end":434.88,"confidence":0.9921875,"punctuated_word":"Street","sentiment":"neutral","sentiment_score":-0.004569638520479202},{"word":"34","start":434.88,"end":435.44,"confidence":0.8078613,"punctuated_word":"34","sentiment":"neutral","sentiment_score":-0.00584116205573082},{"word":"and","start":435.44,"end":435.68002,"confidence":0.81396484,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.010601449757814407},{"word":"38","start":435.68002,"end":436.24002,"confidence":0.9772949,"punctuated_word":"38","sentiment":"neutral","sentiment_score":-0.00858292356133461},{"word":"acton","start":436.24002,"end":436.72,"confidence":0.9758301,"punctuated_word":"Acton","sentiment":"neutral","sentiment_score":-0.005989374127238989},{"word":"street","start":436.72,"end":437.2,"confidence":0.9628906,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.0072341919876635075},{"word":"26","start":437.2,"end":437.76,"confidence":0.99365234,"punctuated_word":"26","sentiment":"neutral","sentiment_score":-0.006116923876106739},{"word":"cynthia","start":437.76,"end":438.26,"confidence":0.9550781,"punctuated_word":"Cynthia","sentiment":"neutral","sentiment_score":-0.01239533070474863},{"word":"teague","start":438.40002,"end":438.90002,"confidence":0.91471356,"punctuated_word":"Teague.","sentiment":"neutral","sentiment_score":-0.02360067330300808},{"word":"these","start":439.385,"end":439.545,"confidence":0.99902344,"punctuated_word":"These","sentiment":"neutral","sentiment_score":-0.015343884937465193},{"word":"are","start":439.545,"end":439.785,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.011776933446526527},{"word":"all","start":439.785,"end":440.025,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.010582005605101584},{"word":"in","start":440.025,"end":440.265,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01241541188210249},{"word":"canberra","start":440.265,"end":440.765,"confidence":0.8703613,"punctuated_word":"Canberra,","sentiment":"neutral","sentiment_score":-0.009394185617566109},{"word":"lanchester","start":441.065,"end":441.565,"confidence":0.85546875,"punctuated_word":"Lanchester","sentiment":"neutral","sentiment_score":-0.013212036341428757},{"word":"street","start":441.70502,"end":442.105,"confidence":0.8774414,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.00797298364341259},{"word":"phillip","start":442.105,"end":442.585,"confidence":0.74316406,"punctuated_word":"Phillip,","sentiment":"neutral","sentiment_score":-0.015926066786050797},{"word":"fusier","start":442.585,"end":443.065,"confidence":0.45080566,"punctuated_word":"Fusier","sentiment":"neutral","sentiment_score":-0.019794603809714317},{"word":"street","start":443.065,"end":443.385,"confidence":0.9863281,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.014552258886396883},{"word":"phillip","start":443.385,"end":443.885,"confidence":0.9785156,"punctuated_word":"Phillip,","sentiment":"neutral","sentiment_score":-0.019340142607688904},{"word":"melrose","start":444.425,"end":444.925,"confidence":0.94970703,"punctuated_word":"Melrose,","sentiment":"neutral","sentiment_score":-0.023939093574881554},{"word":"and","start":445.145,"end":445.645,"confidence":0.67126465,"punctuated_word":"and.","sentiment":"neutral","sentiment_score":-0.05690367519855499},{"word":"so","start":445.785,"end":445.945,"confidence":0.9658203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08644672483205795},{"word":"you're","start":445.945,"end":446.265,"confidence":0.9875488,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12575915455818176},{"word":"not","start":446.265,"end":446.505,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1703157126903534},{"word":"there","start":446.505,"end":446.905,"confidence":0.9526367,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.18258574604988095},{"word":"which","start":446.905,"end":447.225,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.16569505631923676},{"word":"means","start":447.225,"end":447.725,"confidence":1.0,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.16485722362995148},{"word":"that","start":449.225,"end":449.465,"confidence":0.59814453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16944684088230133},{"word":"maybe","start":449.465,"end":449.965,"confidence":0.68066406,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.20580413937568665},{"word":"because","start":450.025,"end":450.425,"confidence":0.60302734,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2204679250717163},{"word":"of","start":450.425,"end":450.585,"confidence":0.6904297,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21811535954475403},{"word":"the","start":450.585,"end":450.745,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22063258290290833},{"word":"maintenance","start":450.745,"end":451.245,"confidence":0.9050293,"punctuated_word":"maintenance,","sentiment":"neutral","sentiment_score":-0.21737569570541385},{"word":"it","start":452.025,"end":452.265,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24364623427391052},{"word":"might","start":452.265,"end":452.665,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.22876225411891937},{"word":"have","start":452.665,"end":452.98502,"confidence":0.9770508,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1937624365091324},{"word":"affected","start":452.98502,"end":453.48502,"confidence":0.95703125,"punctuated_word":"affected","sentiment":"neutral","sentiment_score":-0.21344193816185},{"word":"your","start":453.625,"end":453.945,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19711124897003177},{"word":"area","start":453.945,"end":454.445,"confidence":0.984375,"punctuated_word":"area.","sentiment":"neutral","sentiment_score":-0.2031051367521286},{"word":"so","start":455.72998,"end":455.97,"confidence":0.9633789,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06509167701005936},{"word":"we're","start":455.97,"end":456.21,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.04380156844854355},{"word":"looking","start":456.21,"end":456.71,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.042510129511356354},{"word":"at","start":458.28998,"end":458.61,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02070901170372963},{"word":"moseley","start":458.61,"end":459.00998,"confidence":0.92285156,"punctuated_word":"Moseley","sentiment":"neutral","sentiment_score":-0.017636185511946678},{"word":"street","start":459.00998,"end":459.25,"confidence":0.9880371,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":-0.014772186987102032},{"word":"let","start":459.25,"end":459.41,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.012184470891952516},{"word":"me","start":459.41,"end":459.56998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00582452118396759},{"word":"just","start":459.56998,"end":459.72998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.015135951340198517},{"word":"see","start":459.72998,"end":459.97,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02130267210304737},{"word":"if","start":459.97,"end":460.12997,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.021100465208292007},{"word":"i","start":460.12997,"end":460.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021065151318907738},{"word":"can","start":460.21,"end":460.37,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.027869751676917076},{"word":"pull","start":460.37,"end":460.61,"confidence":0.9970703,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.0387914776802063},{"word":"this","start":460.61,"end":460.77,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03759647160768509},{"word":"one","start":460.77,"end":461.09,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04185987263917923},{"word":"out","start":461.09,"end":461.59,"confidence":0.9187012,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.03554064407944679},{"word":"yeah","start":465.00998,"end":465.25,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04718621075153351},{"word":"no","start":465.25,"end":465.49,"confidence":0.91918945,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13050001859664917},{"word":"because","start":465.49,"end":465.81,"confidence":0.98535156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.14779095351696014},{"word":"i'm","start":465.81,"end":465.97,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1495605856180191},{"word":"trying","start":465.97,"end":466.12997,"confidence":0.9199219,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.178081214427948},{"word":"to","start":466.12997,"end":466.62997,"confidence":0.8774414,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16737915575504303},{"word":"i'm","start":466.69,"end":466.84998,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1496824324131012},{"word":"trying","start":466.84998,"end":467.09,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.13399948179721832},{"word":"to","start":467.09,"end":467.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13732412457466123},{"word":"pull","start":467.25,"end":467.40997,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.12182404845952988},{"word":"out","start":467.40997,"end":467.56998,"confidence":0.9921875,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1014992967247963},{"word":"another","start":467.56998,"end":468.05,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.12512651085853577},{"word":"customer","start":468.05,"end":468.55,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.0898708701133728},{"word":"from","start":468.61,"end":469.00998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14158307015895844},{"word":"number","start":469.00998,"end":469.40997,"confidence":1.0,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.11380673199892044},{"word":"7","start":469.40997,"end":469.90997,"confidence":1.0,"punctuated_word":"7","sentiment":"neutral","sentiment_score":-0.09316544234752656},{"word":"unit","start":470.235,"end":470.475,"confidence":0.9980469,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.10707040131092072},{"word":"36","start":470.475,"end":471.195,"confidence":0.98461914,"punctuated_word":"36,","sentiment":"neutral","sentiment_score":-0.1354864537715912},{"word":"and","start":471.195,"end":471.35498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12756237387657166},{"word":"i've","start":471.35498,"end":471.51498,"confidence":0.7775879,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.18229316174983975},{"word":"been","start":471.51498,"end":471.675,"confidence":0.8774414,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.22940094769001007},{"word":"the","start":471.675,"end":471.915,"confidence":0.50341797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2058223187923431},{"word":"same","start":471.915,"end":472.235,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.18165355920791623},{"word":"problem","start":472.235,"end":472.735,"confidence":0.9970703,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.20434680581092832},{"word":"so","start":473.195,"end":473.435,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09317311644554138},{"word":"it","start":473.435,"end":473.51498,"confidence":0.9770508,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0895674005150795},{"word":"could","start":473.51498,"end":473.675,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.11589527875185011},{"word":"be","start":473.675,"end":473.835,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1193378046154976},{"word":"the","start":473.835,"end":473.995,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12705840170383453},{"word":"whole","start":473.995,"end":474.155,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.13012124598026276},{"word":"building","start":474.155,"end":474.555,"confidence":1.0,"punctuated_word":"building","sentiment":"neutral","sentiment_score":-0.1167256310582161},{"word":"might","start":474.555,"end":474.79498,"confidence":0.9863281,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.13363732397556305},{"word":"be","start":474.79498,"end":475.035,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1410222351551056},{"word":"might","start":475.035,"end":475.275,"confidence":0.6040039,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.15025992691516876},{"word":"be","start":475.275,"end":475.35498,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17033320665359497},{"word":"having","start":475.35498,"end":475.595,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.1984930783510208},{"word":"an","start":475.595,"end":475.755,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.18055245280265808},{"word":"issue","start":475.755,"end":476.255,"confidence":0.99902344,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.17642326653003693},{"word":"yeah","start":478.955,"end":479.455,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015097377821803091},{"word":"i'll","start":479.51498,"end":479.995,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033978380262851715},{"word":"i'll","start":479.995,"end":480.235,"confidence":0.90966797,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0505426824092865},{"word":"get","start":480.235,"end":480.395,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03841300308704376},{"word":"the","start":480.395,"end":480.895,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0222596637904644},{"word":"team","start":481.275,"end":481.51498,"confidence":0.9526367,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.010895732790231705},{"word":"to","start":481.51498,"end":482.01498,"confidence":0.63720703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.054361797869205475},{"word":"get","start":482.315,"end":482.395,"confidence":0.94189453,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.031871188431978226},{"word":"in","start":482.395,"end":482.555,"confidence":0.96533203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04697265475988388},{"word":"contact","start":482.555,"end":482.955,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.02665305882692337},{"word":"with","start":482.955,"end":483.115,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06108992174267769},{"word":"you","start":483.115,"end":483.275,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03195171058177948},{"word":"as","start":483.275,"end":483.435,"confidence":0.97802734,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.050186943262815475},{"word":"soon","start":483.435,"end":483.595,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.015642084181308746},{"word":"as","start":483.595,"end":483.675,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02485194057226181},{"word":"it's","start":483.675,"end":483.915,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.019422754645347595},{"word":"fixed","start":483.915,"end":484.155,"confidence":0.99902344,"punctuated_word":"fixed","sentiment":"neutral","sentiment_score":0.022001072764396667},{"word":"up","start":484.155,"end":484.315,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.00917452946305275},{"word":"alright","start":484.315,"end":484.815,"confidence":0.99609375,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04718303680419922},{"word":"alright","start":486.61002,"end":487.09,"confidence":0.9133301,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04170691967010498},{"word":"no","start":487.09,"end":487.33,"confidence":0.8803711,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.012212418019771576},{"word":"problem","start":487.33,"end":487.73,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.0294695682823658},{"word":"sorry","start":487.73,"end":488.05,"confidence":0.984375,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1495325118303299},{"word":"about","start":488.05,"end":488.21,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1830509901046753},{"word":"that","start":488.21,"end":488.37,"confidence":0.8935547,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.15351301431655884},{"word":"but","start":488.37,"end":488.61002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17136161029338837},{"word":"these","start":488.61002,"end":488.85,"confidence":0.9838867,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.1815940737724304},{"word":"things","start":488.85,"end":489.17,"confidence":0.81933594,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":-0.20265734195709229},{"word":"unfortunately","start":489.17,"end":489.67,"confidence":0.9980469,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.13917505741119385},{"word":"do","start":489.73,"end":489.89,"confidence":0.9892578,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2985028028488159},{"word":"happen","start":489.89,"end":490.39,"confidence":0.9995117,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":-0.306358277797699},{"word":"alright","start":493.49,"end":493.81,"confidence":0.9838867,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":-0.018366537988185883},{"word":"then","start":493.81,"end":494.05,"confidence":0.84594727,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.11175421625375748},{"word":"well","start":494.05,"end":494.21,"confidence":0.99365234,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.10366059839725494},{"word":"you","start":494.21,"end":494.29,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10927237570285796},{"word":"have","start":494.29,"end":494.41,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08972056955099106},{"word":"a","start":494.41,"end":494.53,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03673726320266723},{"word":"nice","start":494.53,"end":494.85,"confidence":1.0,"punctuated_word":"nice","sentiment":"neutral","sentiment_score":0.03177691996097565},{"word":"day","start":494.85,"end":495.35,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.0459868460893631},{"word":"thank","start":496.69,"end":497.01,"confidence":0.9199219,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4615161120891571},{"word":"you","start":497.01,"end":497.51,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3843553364276886},{"word":"bye","start":497.89,"end":498.29,"confidence":0.9550781,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1264926642179489},{"word":"bye","start":498.29,"end":498.79,"confidence":0.6984863,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08258117735385895}],"paragraphs":{"transcript":"\nGood afternoon. Airtel tech support. What what's what's what area are you in? Hold on a sec. Because we just received an email that Yeah.\n\nWell, that that can you tell me the number or the name of the street that you're on? Moseley Street. Is that Super Networks? Or what let me have a look. Can I have the account holder's first name?\n\nNow how do you spell the first name? Sorry. H u I p p n t. Yep. P e.\n\nYep. Yep. No. It's not I'm I'm not spelling it properly. Hang on a sec.\n\nSo is that the phone number 0451, is that associated with the account? Okay. Okay. Huiping Shu, that one? Okay.\n\nYour service was up and running. And your 270 Mosley Street, is that one of the the okay. So when did the service stop? No. And I am.\n\nOkay. Let me just check something. You haven't you haven't pressed any reset buttons, have you? Okay. Good.\n\nGood. A lot of people, I don't know, for some reason, they've they pressed the reset button. That just deletes everything inside the router, and then the Internet doesn't work. So you haven't pressed any reset button. That's good.\n\nAlright. I'm just trying to find out what's happening here, why you got no Internet. That's not good. Yeah. And what sort of work do you do?\n\nMechanical designs for automotives? Oh, the railway. I thought I thought you can buddy design me a new car. Okay. One second.\n\nLet me just check. Your unit, 2217 Moseley Street. Right? What we got is. Is that do you know that person?\n\nZhiwai Zhao. Okay. Hang on a minute. So yeah. Okay.\n\nOkay. It looks like there must be an issue with Super Networks. It's not. There's an internal error here that's not allowing me to access your building at the moment. No.\n\nOkay. So what's going on here? Alright. So you have a white box on the wall. Right?\n\nYou haven't touched anything. Everything is just the same. So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid ones, and the one on top should be flashing. Yeah. Which one is flashing?\n\nThe both the top one and which other one? Yeah. No. That shouldn't be they should not be flashing. They should be solid.\n\nSo then there must be an issue in your building that hasn't been resolved yet. And that's why it's got an internal server error 500. So there must be an error there with one of the network switches there with Super Networks. I'll I'll log a ticket, a fault, and find out what's going on. But don't touch anything.\n\nJust leave everything as it is. Make sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated and find out what's going on. Alright? Sorry about that, but, no, there's definitely some error from Super Networks. Sorry?\n\nNo. No. But the maintenance was for for different buildings. It wasn't it was for yeah. Because that would have been sent out.\n\nAlso, where is it? I just told it here before. Okay. So the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia Teague. These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose, and.\n\nSo you're not there, which means that maybe because of the maintenance, it might have affected your area. So we're looking at Moseley Street. Let me just see if I can pull this one out. Yeah. No.\n\nBecause I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem. So it could be the whole building might be might be having an issue. Yeah. I'll I'll get the team to get in contact with you as soon as it's fixed up. Alright?\n\nAlright. No problem. Sorry about that, but these things, unfortunately, do happen. Alright then. Well, you have a nice day.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.32,"sentiment":"neutral","sentiment_score":0.3293377012014389},{"text":"Airtel tech support.","start":0.32,"end":2.26,"sentiment":"neutral","sentiment_score":0.2343314935763677},{"text":"What what's what's what area are you in?","start":15.2,"end":18.475,"sentiment":"neutral","sentiment_score":-0.006029535608831793},{"text":"Hold on a sec.","start":21.735,"end":22.535,"sentiment":"neutral","sentiment_score":-0.005053898203186691},{"text":"Because we just received an email that Yeah.","start":22.535,"end":38.719997,"sentiment":"neutral","sentiment_score":0.0034414910478517417}],"sentiment":"neutral","sentiment_score":0.05282999735325575,"num_words":25,"start":0.24,"end":38.719997},{"sentences":[{"text":"Well, that that can you tell me the number or the name of the street that you're on?","start":38.719997,"end":44.579998,"sentiment":"neutral","sentiment_score":-0.014820173926030597},{"text":"Moseley Street.","start":52.934998,"end":53.914997,"sentiment":"neutral","sentiment_score":0.005505984416231513},{"text":"Is that Super Networks?","start":56.295,"end":57.495,"sentiment":"neutral","sentiment_score":0.01251108548603952},{"text":"Or what let me have a look.","start":57.495,"end":62.609997,"sentiment":"neutral","sentiment_score":0.005100566095539502},{"text":"Can I have the account holder's first name?","start":62.829998,"end":64.93,"sentiment":"neutral","sentiment_score":0.010358083643950522}],"sentiment":"neutral","sentiment_score":-0.002234312514655101,"num_words":39,"start":38.719997,"end":64.93},{"sentences":[{"text":"Now how do you spell the first name?","start":75.925,"end":77.205,"sentiment":"neutral","sentiment_score":-0.006814715103246272},{"text":"Sorry.","start":77.205,"end":77.705,"sentiment":"neutral","sentiment_score":-0.02899179607629776},{"text":"H u I p p n t.","start":81.925,"end":88.025,"sentiment":"neutral","sentiment_score":-0.011329328375203269},{"text":"Yep.","start":93.33,"end":93.81,"sentiment":"neutral","sentiment_score":-0.0048562316223979},{"text":"P e.","start":93.81,"end":95.19,"sentiment":"neutral","sentiment_score":-0.005322845187038183}],"sentiment":"neutral","sentiment_score":-0.009385091448692899,"num_words":19,"start":75.925,"end":95.19},{"sentences":[{"text":"Yep.","start":97.97,"end":98.47,"sentiment":"neutral","sentiment_score":-0.006384552922099829},{"text":"Yep.","start":100.21,"end":100.71,"sentiment":"neutral","sentiment_score":-0.008982754312455654},{"text":"No.","start":105.975,"end":106.295,"sentiment":"neutral","sentiment_score":-0.1566600650548935},{"text":"It's not I'm I'm not spelling it properly.","start":106.295,"end":108.534996,"sentiment":"neutral","sentiment_score":-0.2455173972994089},{"text":"Hang on a sec.","start":108.534996,"end":109.515,"sentiment":"neutral","sentiment_score":-0.05376217421144247}],"sentiment":"neutral","sentiment_score":-0.15674768316869933,"num_words":15,"start":97.97,"end":109.515},{"sentences":[{"text":"So is that the phone number 0451, is that associated with the account?","start":110.695,"end":116.235,"sentiment":"neutral","sentiment_score":-0.01639559306204319},{"text":"Okay.","start":117.735,"end":118.235,"sentiment":"neutral","sentiment_score":-0.004976511932909489},{"text":"Okay.","start":121.850006,"end":122.350006,"sentiment":"neutral","sentiment_score":-0.003732020501047373},{"text":"Huiping Shu, that one?","start":122.73,"end":124.350006,"sentiment":"neutral","sentiment_score":-0.004453596076928079},{"text":"Okay.","start":125.61,"end":125.93,"sentiment":"neutral","sentiment_score":0.05680220574140549}],"sentiment":"neutral","sentiment_score":-0.009143171040341258,"num_words":20,"start":110.695,"end":125.93},{"sentences":[{"text":"Your service was up and running.","start":125.93,"end":128.51001,"sentiment":"neutral","sentiment_score":0.15089233095447221},{"text":"And your 270 Mosley Street, is that one of the the okay.","start":129.69,"end":139.395,"sentiment":"neutral","sentiment_score":0.06691917094091575},{"text":"So when did the service stop?","start":139.455,"end":141.475,"sentiment":"neutral","sentiment_score":-0.03776782751083374},{"text":"No.","start":147.56,"end":147.72,"sentiment":"neutral","sentiment_score":-0.09568600356578828},{"text":"And I am.","start":147.72,"end":148.36,"sentiment":"neutral","sentiment_score":-0.07703692466020584}],"sentiment":"neutral","sentiment_score":0.041249296228800504,"num_words":28,"start":125.93,"end":148.36},{"sentences":[{"text":"Okay.","start":148.36,"end":148.68,"sentiment":"neutral","sentiment_score":-0.04978810995817184},{"text":"Let me just check something.","start":148.68,"end":150.06,"sentiment":"neutral","sentiment_score":-0.046721866726875304},{"text":"You haven't you haven't pressed any reset buttons, have you?","start":165.055,"end":168.035,"sentiment":"neutral","sentiment_score":-0.09408870115876197},{"text":"Okay.","start":169.61499,"end":170.015,"sentiment":"neutral","sentiment_score":0.0063604023307561874},{"text":"Good.","start":170.015,"end":170.25499,"sentiment":"neutral","sentiment_score":0.10649250447750092}],"sentiment":"neutral","sentiment_score":-0.06174619713177284,"num_words":18,"start":148.36,"end":170.25499},{"sentences":[{"text":"Good.","start":170.25499,"end":170.575,"sentiment":"neutral","sentiment_score":0.08489158749580383},{"text":"A lot of people, I don't know, for some reason, they've they pressed the reset button.","start":170.575,"end":174.175,"sentiment":"neutral","sentiment_score":-0.28527969401329756},{"text":"That just deletes everything inside the router, and then the Internet doesn't work.","start":174.175,"end":179.11,"sentiment":"negative","sentiment_score":-0.3801821917295456},{"text":"So you haven't pressed any reset button.","start":180.37001,"end":182.29001,"sentiment":"neutral","sentiment_score":0.021033050758498057},{"text":"That's good.","start":182.29001,"end":182.85,"sentiment":"positive","sentiment_score":0.3700069189071655}],"sentiment":"neutral","sentiment_score":-0.21883863630967262,"num_words":39,"start":170.25499,"end":182.85},{"sentences":[{"text":"Alright.","start":182.85,"end":183.17,"sentiment":"neutral","sentiment_score":0.0139974532648921},{"text":"I'm just trying to find out what's happening here, why you got no Internet.","start":183.17,"end":187.99,"sentiment":"neutral","sentiment_score":-0.26132729223796297},{"text":"That's not good.","start":195.875,"end":196.595,"sentiment":"negative","sentiment_score":-0.6637405355771383},{"text":"Yeah.","start":196.595,"end":196.835,"sentiment":"neutral","sentiment_score":-0.0801764577627182},{"text":"And what sort of work do you do?","start":196.835,"end":198.625,"sentiment":"neutral","sentiment_score":-0.052605752600356936}],"sentiment":"neutral","sentiment_score":-0.22728995271716956,"num_words":27,"start":182.85,"end":198.625},{"sentences":[{"text":"Mechanical designs for automotives?","start":202.45,"end":206.71,"sentiment":"neutral","sentiment_score":-0.05150432325899601},{"text":"Oh, the railway.","start":213.49,"end":214.31,"sentiment":"neutral","sentiment_score":-0.04308684046069781},{"text":"I thought I thought you can buddy design me a new car.","start":215.865,"end":219.005,"sentiment":"neutral","sentiment_score":-0.06773589070265491},{"text":"Okay.","start":223.945,"end":224.345,"sentiment":"neutral","sentiment_score":0.015250859782099724},{"text":"One second.","start":224.345,"end":225.145,"sentiment":"neutral","sentiment_score":0.006820497568696737}],"sentiment":"neutral","sentiment_score":-0.05087348399683833,"num_words":22,"start":202.45,"end":225.145},{"sentences":[{"text":"Let me just check.","start":225.145,"end":226.365,"sentiment":"neutral","sentiment_score":0.009612742811441422},{"text":"Your unit, 2217 Moseley Street.","start":233.61,"end":236.65,"sentiment":"neutral","sentiment_score":0.009718627482652665},{"text":"Right?","start":236.65,"end":237.15,"sentiment":"neutral","sentiment_score":0.008669339120388031},{"text":"What we got is.","start":241.29,"end":242.67,"sentiment":"neutral","sentiment_score":-0.007820726372301579},{"text":"Is that do you know that person?","start":243.37,"end":244.90999,"sentiment":"neutral","sentiment_score":-0.009813571614878518}],"sentiment":"neutral","sentiment_score":-0.00020306947685423343,"num_words":21,"start":225.145,"end":244.90999},{"sentences":[{"text":"Zhiwai Zhao.","start":251.375,"end":252.75499,"sentiment":"neutral","sentiment_score":-0.0009664280805736779},{"text":"Okay.","start":261.27002,"end":261.67,"sentiment":"neutral","sentiment_score":-0.010207867249846458},{"text":"Hang on a minute.","start":261.67,"end":262.57,"sentiment":"neutral","sentiment_score":-0.020910719875246286},{"text":"So yeah.","start":262.79,"end":263.91,"sentiment":"neutral","sentiment_score":-0.012930762022733688},{"text":"Okay.","start":263.91,"end":264.41,"sentiment":"neutral","sentiment_score":-0.013664628379046915}],"sentiment":"neutral","sentiment_score":-0.013530975533649325,"num_words":10,"start":251.375,"end":264.41},{"sentences":[{"text":"Okay.","start":268.63,"end":269.03,"sentiment":"neutral","sentiment_score":-0.02626927569508553},{"text":"It looks like there must be an issue with Super Networks.","start":269.03,"end":272.01,"sentiment":"neutral","sentiment_score":-0.11693759601224553},{"text":"It's not.","start":272.31,"end":273.21002,"sentiment":"neutral","sentiment_score":-0.14824388921260834},{"text":"There's an internal error here that's not allowing me to access your building at the moment.","start":274.485,"end":283.625,"sentiment":"neutral","sentiment_score":-0.23864256031811237},{"text":"No.","start":285.04498,"end":285.54,"sentiment":"neutral","sentiment_score":-0.13841064274311066}],"sentiment":"neutral","sentiment_score":-0.1795407167125133,"num_words":31,"start":268.63,"end":285.54},{"sentences":[{"text":"Okay.","start":285.7,"end":285.94,"sentiment":"neutral","sentiment_score":-0.09751130640506744},{"text":"So what's going on here?","start":285.94,"end":287.32,"sentiment":"neutral","sentiment_score":-0.06750451922416686},{"text":"Alright.","start":288.1,"end":288.58002,"sentiment":"neutral","sentiment_score":-0.012160094454884527},{"text":"So you have a white box on the wall.","start":288.58002,"end":290.98,"sentiment":"neutral","sentiment_score":-0.019198353091875713},{"text":"Right?","start":290.98,"end":291.22,"sentiment":"neutral","sentiment_score":-0.008923497051000595}],"sentiment":"neutral","sentiment_score":-0.036994274815215784,"num_words":17,"start":285.7,"end":291.22},{"sentences":[{"text":"You haven't touched anything.","start":291.22,"end":292.26,"sentiment":"neutral","sentiment_score":-0.06872536800801754},{"text":"Everything is just the same.","start":292.26,"end":293.64,"sentiment":"neutral","sentiment_score":-0.04352772831916809},{"text":"So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid ones, and the one on top should be flashing.","start":296.34,"end":308.555,"sentiment":"neutral","sentiment_score":0.0058009768221175895},{"text":"Yeah.","start":312.55002,"end":313.05002,"sentiment":"neutral","sentiment_score":-0.00026934780180454254},{"text":"Which one is flashing?","start":327.375,"end":328.57498,"sentiment":"neutral","sentiment_score":-0.04599083214998245}],"sentiment":"neutral","sentiment_score":-0.005512254006827056,"num_words":67,"start":291.22,"end":328.57498},{"sentences":[{"text":"The both the top one and which other one?","start":328.57498,"end":330.835,"sentiment":"neutral","sentiment_score":-0.03616684964961476},{"text":"Yeah.","start":335.775,"end":336.095,"sentiment":"neutral","sentiment_score":-0.024745024740695953},{"text":"No.","start":336.095,"end":336.335,"sentiment":"neutral","sentiment_score":-0.10828979313373566},{"text":"That shouldn't be they should not be flashing.","start":336.335,"end":338.435,"sentiment":"neutral","sentiment_score":-0.1250011883676052},{"text":"They should be solid.","start":338.895,"end":340.115,"sentiment":"neutral","sentiment_score":-0.05501502938568592}],"sentiment":"neutral","sentiment_score":-0.07298287344367607,"num_words":23,"start":328.57498,"end":340.115},{"sentences":[{"text":"So then there must be an issue in your building that hasn't been resolved yet.","start":340.98,"end":349.0,"sentiment":"neutral","sentiment_score":-0.15857650811473528},{"text":"And that's why it's got an internal server error 500.","start":349.22,"end":353.64,"sentiment":"neutral","sentiment_score":-0.1925695650279522},{"text":"So there must be an error there with one of the network switches there with Super Networks.","start":353.97498,"end":360.875,"sentiment":"neutral","sentiment_score":-0.16742181843694517},{"text":"I'll I'll log a ticket, a fault, and find out what's going on.","start":361.335,"end":367.03497,"sentiment":"neutral","sentiment_score":0.04638591380073474},{"text":"But don't touch anything.","start":367.28,"end":368.40002,"sentiment":"neutral","sentiment_score":-0.03046820219606161}],"sentiment":"neutral","sentiment_score":-0.11304017143734431,"num_words":59,"start":340.98,"end":368.40002},{"sentences":[{"text":"Just leave everything as it is.","start":368.40002,"end":370.1,"sentiment":"neutral","sentiment_score":0.06654274153212707},{"text":"Make sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated and find out what's going on.","start":370.40002,"end":380.88,"sentiment":"neutral","sentiment_score":0.08592242812004837},{"text":"Alright?","start":380.88,"end":381.2,"sentiment":"neutral","sentiment_score":0.01971838995814323},{"text":"Sorry about that, but, no, there's definitely some error from Super Networks.","start":381.2,"end":388.395,"sentiment":"neutral","sentiment_score":-0.09927531937137246},{"text":"Sorry?","start":390.055,"end":390.555,"sentiment":"neutral","sentiment_score":-0.05385309457778931}],"sentiment":"neutral","sentiment_score":0.031781350454424526,"num_words":47,"start":368.40002,"end":390.555},{"sentences":[{"text":"No.","start":393.255,"end":393.415,"sentiment":"neutral","sentiment_score":-0.12224239110946657},{"text":"No.","start":393.415,"end":393.575,"sentiment":"neutral","sentiment_score":-0.11037686467170715},{"text":"But the maintenance was for for different buildings.","start":393.575,"end":398.75,"sentiment":"neutral","sentiment_score":-0.07246734853833914},{"text":"It wasn't it was for yeah.","start":399.05,"end":410.57,"sentiment":"neutral","sentiment_score":-0.06679455004632473},{"text":"Because that would have been sent out.","start":410.57,"end":412.59,"sentiment":"neutral","sentiment_score":-0.11297353676387242}],"sentiment":"neutral","sentiment_score":-0.08712783050925835,"num_words":23,"start":393.255,"end":412.59},{"sentences":[{"text":"Also, where is it?","start":414.765,"end":416.305,"sentiment":"neutral","sentiment_score":-0.04232344776391983},{"text":"I just told it here before.","start":422.685,"end":424.145,"sentiment":"neutral","sentiment_score":-0.04880328973134359},{"text":"Okay.","start":428.0,"end":428.32,"sentiment":"neutral","sentiment_score":-0.010934233665466309},{"text":"So the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia Teague.","start":428.32,"end":438.90002,"sentiment":"neutral","sentiment_score":-0.009386005600736965},{"text":"These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose, and.","start":439.385,"end":445.645,"sentiment":"neutral","sentiment_score":-0.01778102171822236}],"sentiment":"neutral","sentiment_score":-0.02002904806803498,"num_words":45,"start":414.765,"end":445.645},{"sentences":[{"text":"So you're not there, which means that maybe because of the maintenance, it might have affected your area.","start":445.785,"end":454.445,"sentiment":"neutral","sentiment_score":-0.19040730057491195},{"text":"So we're looking at Moseley Street.","start":455.72998,"end":459.25,"sentiment":"neutral","sentiment_score":-0.034086793195456266},{"text":"Let me just see if I can pull this one out.","start":459.25,"end":461.59,"sentiment":"neutral","sentiment_score":-0.02529740452089093},{"text":"Yeah.","start":465.00998,"end":465.25,"sentiment":"neutral","sentiment_score":-0.04718621075153351},{"text":"No.","start":465.25,"end":465.49,"sentiment":"neutral","sentiment_score":-0.13050001859664917}],"sentiment":"neutral","sentiment_score":-0.1104813472594361,"num_words":37,"start":445.785,"end":465.49},{"sentences":[{"text":"Because I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem.","start":465.49,"end":472.735,"sentiment":"neutral","sentiment_score":-0.14656045186248692},{"text":"So it could be the whole building might be might be having an issue.","start":473.195,"end":476.255,"sentiment":"neutral","sentiment_score":-0.13875716924667358},{"text":"Yeah.","start":478.955,"end":479.455,"sentiment":"neutral","sentiment_score":0.015097377821803091},{"text":"I'll I'll get the team to get in contact with you as soon as it's fixed up.","start":479.51498,"end":484.315,"sentiment":"neutral","sentiment_score":0.032368771731853485},{"text":"Alright?","start":484.315,"end":484.815,"sentiment":"neutral","sentiment_score":0.04718303680419922}],"sentiment":"neutral","sentiment_score":-0.08280692320655693,"num_words":55,"start":465.49,"end":484.815},{"sentences":[{"text":"Alright.","start":486.61002,"end":487.09,"sentiment":"neutral","sentiment_score":0.04170691967010498},{"text":"No problem.","start":487.09,"end":487.73,"sentiment":"neutral","sentiment_score":-0.008628575131297112},{"text":"Sorry about that, but these things, unfortunately, do happen.","start":487.73,"end":490.39,"sentiment":"neutral","sentiment_score":-0.19841618670357597},{"text":"Alright then.","start":493.49,"end":494.05,"sentiment":"neutral","sentiment_score":-0.06506037712097168},{"text":"Well, you have a nice day.","start":494.05,"end":495.35,"sentiment":"neutral","sentiment_score":-0.043604506800572075}],"sentiment":"neutral","sentiment_score":-0.10765218529850244,"num_words":20,"start":486.61002,"end":495.35},{"sentences":[{"text":"Thank you.","start":496.69,"end":497.51,"sentiment":"positive","sentiment_score":0.42293572425842285},{"text":"Bye.","start":497.89,"end":498.29,"sentiment":"neutral","sentiment_score":0.1264926642179489},{"text":"Bye.","start":498.29,"end":498.79,"sentiment":"neutral","sentiment_score":-0.08258117735385895}],"sentiment":"neutral","sentiment_score":0.22244573384523392,"num_words":4,"start":496.69,"end":498.79}]}}]},{"alternatives":[{"transcript":"Good good afternoon. This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home. So can I check California? Yeah. Yeah. I received a email. This shows this new from 12PM to 1PM. It has my tenants. But from this morning this morning from 9AM and until now, still no hands. 17 Morsley Street, California. 17 Morsley Street. Yes. Yes. First name is Huipeng, h u I p n g, and last name is x u e. My unit number is 22. Huipeng, h u I p e n g. E n g. P p e n g. P e p for pen, e for I, n for noon, t. Yes. Yes. Around 9AM. Yeah. I tried to restart all the connections and all the machines. Yeah. Yeah. No. Yeah. Because I work from home, and I lost the impact. Yeah. Yeah. It's mechanical design. Yeah. I'm a mechanical design engineer. So The the real waste the the real way. Yeah. The locomotive. Yeah. Yeah. The new train. Unit 22. Yeah. Can can I say again? Yeah. Because I I rent an apartment, not the owner. Yeah. Yep. Okay. Yes. That's right. Yep. Let me look at. So, yeah, there are four lines, and the 12 of them are flashing. Another one is the third one? The last two. Okay. Yeah. Yeah. Yeah. Yep. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. It's caused the maintenance today? It's it's caused the maintenance? Snowflake. Oh, okay. Yeah. Yeah. Yeah. Yeah. I haven't saw my my my address in the list. Yeah. I haven't saw that. Yeah. Okay. Okay. Oh, okay. Same problem. Oh, okay. Yeah. Yeah. Yeah. Understand. Yeah. Okay. Yeah. Sounds cool. No. Yeah. Yeah. Yeah. I understand. No worries. Yeah. You too. Thank you. See you. Bye.","confidence":0.9790039,"words":[{"word":"good","start":3.1999998,"end":3.6,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6111376285552979},{"word":"good","start":3.6,"end":3.84,"confidence":0.8310547,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6066471338272095},{"word":"afternoon","start":3.84,"end":4.3199997,"confidence":0.9980469,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4813574552536011},{"word":"this","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1990644782781601},{"word":"is","start":4.64,"end":4.7999997,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18950536847114563},{"word":"huiping","start":4.7999997,"end":5.2999997,"confidence":0.4400228,"punctuated_word":"Huiping,","sentiment":"neutral","sentiment_score":0.11013113707304},{"word":"and","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08094025403261185},{"word":"my","start":6.48,"end":6.7999997,"confidence":0.9482422,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16940778493881226},{"word":"internet","start":6.7999997,"end":7.12,"confidence":0.9580078,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05509456992149353},{"word":"connection","start":7.12,"end":7.62,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.18757230043411255},{"word":"lost","start":7.9199996,"end":8.42,"confidence":0.9536133,"punctuated_word":"lost","sentiment":"neutral","sentiment_score":-0.20588010549545288},{"word":"about","start":9.28,"end":9.679999,"confidence":0.96240234,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1067640259861946},{"word":"six","start":9.679999,"end":10.08,"confidence":0.9873047,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.07244002819061279},{"word":"hours","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.11046205461025238},{"word":"today","start":10.8,"end":11.28,"confidence":0.9790039,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.08835657685995102},{"word":"from","start":11.28,"end":11.599999,"confidence":0.9086914,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07763281464576721},{"word":"this","start":11.599999,"end":11.84,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06730581074953079},{"word":"morning","start":11.84,"end":12.32,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.04879473149776459},{"word":"until","start":12.32,"end":12.639999,"confidence":0.98828125,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.031907498836517334},{"word":"now","start":12.639999,"end":12.96,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.08583343029022217},{"word":"because","start":12.96,"end":13.28,"confidence":0.69628906,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.031552813947200775},{"word":"i","start":13.28,"end":13.44,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04069272428750992},{"word":"work","start":13.44,"end":13.679999,"confidence":0.96972656,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.060452431440353394},{"word":"from","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1056484803557396},{"word":"home","start":13.92,"end":14.32,"confidence":0.98706055,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.01541883870959282},{"word":"so","start":14.32,"end":14.82,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0016717053949832916},{"word":"can","start":15.224999,"end":15.384999,"confidence":0.8964844,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.008884372189640999},{"word":"i","start":15.384999,"end":15.464999,"confidence":0.7988281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0038894731551408768},{"word":"check","start":15.464999,"end":15.964999,"confidence":0.98828125,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0020533446222543716},{"word":"california","start":25.064999,"end":25.145,"confidence":0.44506836,"punctuated_word":"California?","sentiment":"neutral","sentiment_score":-0.0051001436077058315},{"word":"yeah","start":25.145,"end":25.384998,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014473999850451946},{"word":"yeah","start":25.384998,"end":25.625,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018584031611680984},{"word":"i","start":25.625,"end":25.785,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0103080403059721},{"word":"received","start":25.785,"end":26.265,"confidence":0.87158203,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.018285512924194336},{"word":"a","start":26.265,"end":26.345,"confidence":0.56152344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.021928085014224052},{"word":"email","start":26.345,"end":26.845,"confidence":0.8947754,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.025390438735485077},{"word":"this","start":26.904999,"end":27.064999,"confidence":0.51708984,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.01200997643172741},{"word":"shows","start":27.064999,"end":27.564999,"confidence":0.9819336,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.020507629960775375},{"word":"this","start":27.865,"end":28.265,"confidence":0.38720703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02692665159702301},{"word":"new","start":28.265,"end":28.664999,"confidence":0.91748047,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.033373959362506866},{"word":"from","start":28.664999,"end":28.985,"confidence":0.7294922,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.017550013959407806},{"word":"12pm","start":28.985,"end":29.785,"confidence":0.9892578,"punctuated_word":"12PM","sentiment":"neutral","sentiment_score":0.02346416935324669},{"word":"to","start":29.785,"end":30.025,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03432558476924896},{"word":"1pm","start":30.025,"end":30.63,"confidence":0.8647461,"punctuated_word":"1PM.","sentiment":"neutral","sentiment_score":0.034042924642562866},{"word":"it","start":30.71,"end":30.869999,"confidence":0.86328125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.028874602168798447},{"word":"has","start":30.869999,"end":31.109999,"confidence":0.9482422,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.029164355248212814},{"word":"my","start":31.109999,"end":31.509998,"confidence":0.15930176,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.006796583533287048},{"word":"tenants","start":31.509998,"end":32.01,"confidence":0.8330078,"punctuated_word":"tenants.","sentiment":"neutral","sentiment_score":0.019600871950387955},{"word":"but","start":32.469997,"end":32.969997,"confidence":0.8803711,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.006071150302886963},{"word":"from","start":33.67,"end":33.989998,"confidence":0.9194336,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.020236466079950333},{"word":"this","start":33.989998,"end":34.23,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.011108268052339554},{"word":"morning","start":34.23,"end":34.71,"confidence":0.98291016,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.01522684097290039},{"word":"this","start":34.71,"end":34.87,"confidence":0.86621094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.017789704725146294},{"word":"morning","start":34.87,"end":35.27,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.01223086193203926},{"word":"from","start":35.27,"end":35.77,"confidence":0.81347656,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0174414049834013},{"word":"9am","start":35.829998,"end":36.73,"confidence":0.9980469,"punctuated_word":"9AM","sentiment":"neutral","sentiment_score":-0.0032191555947065353},{"word":"and","start":37.03,"end":37.51,"confidence":0.9350586,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004683919250965118},{"word":"until","start":37.51,"end":37.91,"confidence":0.98535156,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.025011740624904633},{"word":"now","start":37.91,"end":38.41,"confidence":0.95458984,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.025753941386938095},{"word":"still","start":38.469997,"end":38.969997,"confidence":0.5151367,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.009543487802147864},{"word":"no","start":39.11,"end":39.269997,"confidence":0.5131836,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.04870380461215973},{"word":"hands","start":39.269997,"end":39.769997,"confidence":0.64904785,"punctuated_word":"hands.","sentiment":"neutral","sentiment_score":-0.057095929980278015},{"word":"17","start":45.525,"end":46.005,"confidence":0.9707031,"punctuated_word":"17","sentiment":"neutral","sentiment_score":0.0023306054063141346},{"word":"morsley","start":46.005,"end":46.485,"confidence":0.5698242,"punctuated_word":"Morsley","sentiment":"neutral","sentiment_score":0.0021038339473307133},{"word":"street","start":46.485,"end":46.985,"confidence":0.9511719,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.00092170643620193},{"word":"california","start":47.845,"end":48.345,"confidence":0.6575928,"punctuated_word":"California.","sentiment":"neutral","sentiment_score":0.0021074542310088873},{"word":"17","start":50.325,"end":50.825,"confidence":0.99902344,"punctuated_word":"17","sentiment":"neutral","sentiment_score":0.002231825143098831},{"word":"morsley","start":51.205,"end":51.705,"confidence":0.9996745,"punctuated_word":"Morsley","sentiment":"neutral","sentiment_score":0.002201537601649761},{"word":"street","start":51.765,"end":52.265,"confidence":0.80493164,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.004979440476745367},{"word":"yes","start":54.325,"end":54.825,"confidence":0.98950195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.016962755471467972},{"word":"yes","start":58.63,"end":59.13,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.011009544134140016},{"word":"first","start":65.99,"end":66.31,"confidence":0.6381836,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.01024196669459343},{"word":"name","start":66.31,"end":66.47,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.00036054477095603943},{"word":"is","start":66.47,"end":66.97,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007717241533100605},{"word":"huipeng","start":67.19,"end":67.69,"confidence":0.8100586,"punctuated_word":"Huipeng,","sentiment":"neutral","sentiment_score":0.006186619400978088},{"word":"h","start":67.83,"end":68.15,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.004978584125638008},{"word":"u","start":68.15,"end":68.39,"confidence":0.9838867,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.005851220339536667},{"word":"i","start":68.39,"end":68.55,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004184812307357788},{"word":"p","start":68.55,"end":68.79,"confidence":0.9970703,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.00198381207883358},{"word":"n","start":68.79,"end":69.03,"confidence":0.97314453,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.0005506426095962524},{"word":"g","start":69.03,"end":69.435,"confidence":0.9199219,"punctuated_word":"g,","sentiment":"neutral","sentiment_score":0.005079763010144234},{"word":"and","start":70.395,"end":70.895,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006815583445131779},{"word":"last","start":71.274994,"end":71.515,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.007747242227196693},{"word":"name","start":71.515,"end":71.835,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0035490114241838455},{"word":"is","start":71.835,"end":72.155,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013733601197600365},{"word":"x","start":72.155,"end":72.475,"confidence":0.96972656,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.011304127983748913},{"word":"u","start":72.475,"end":72.715,"confidence":0.9980469,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.012864381074905396},{"word":"e","start":72.715,"end":73.215,"confidence":0.9941406,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.011738787405192852},{"word":"my","start":73.435,"end":73.674995,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.006562724709510803},{"word":"unit","start":73.674995,"end":74.075,"confidence":0.99902344,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":0.003278937190771103},{"word":"number","start":74.075,"end":74.475,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.005969850346446037},{"word":"is","start":74.475,"end":74.715,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007917633280158043},{"word":"22","start":74.715,"end":75.615,"confidence":0.99121094,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":0.0071599604561924934},{"word":"huipeng","start":78.634995,"end":79.134995,"confidence":0.9909668,"punctuated_word":"Huipeng,","sentiment":"neutral","sentiment_score":-0.021740658208727837},{"word":"h","start":79.674995,"end":80.075,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.02579941973090172},{"word":"u","start":80.075,"end":80.235,"confidence":0.9980469,"punctuated_word":"u","sentiment":"neutral","sentiment_score":-0.018725810572504997},{"word":"i","start":80.235,"end":80.475,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02622826024889946},{"word":"p","start":80.475,"end":80.795,"confidence":1.0,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.02632000856101513},{"word":"e","start":80.795,"end":80.875,"confidence":0.99902344,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.02612808346748352},{"word":"n","start":80.875,"end":81.195,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.029684990644454956},{"word":"g","start":81.195,"end":81.695,"confidence":0.8815918,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.02454269491136074},{"word":"e","start":85.15,"end":85.310005,"confidence":0.7895508,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.01165416743606329},{"word":"n","start":85.310005,"end":85.630005,"confidence":0.9921875,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.01950031891465187},{"word":"g","start":85.630005,"end":86.130005,"confidence":0.91064453,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.01722155511379242},{"word":"p","start":88.83,"end":89.33,"confidence":0.9091797,"punctuated_word":"P","sentiment":"neutral","sentiment_score":-0.007840958423912525},{"word":"p","start":89.47,"end":89.630005,"confidence":0.81347656,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.008249733597040176},{"word":"e","start":89.630005,"end":89.950005,"confidence":0.9951172,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.008383147418498993},{"word":"n","start":89.950005,"end":90.270004,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.010155130177736282},{"word":"g","start":90.270004,"end":90.770004,"confidence":0.95825195,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.007699776440858841},{"word":"p","start":91.23,"end":91.73,"confidence":0.7988281,"punctuated_word":"P","sentiment":"neutral","sentiment_score":-0.005409572273492813},{"word":"e","start":93.79,"end":94.29,"confidence":0.7260742,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.0039430721662938595},{"word":"p","start":96.350006,"end":96.590004,"confidence":0.53466797,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.008612984791398048},{"word":"for","start":96.590004,"end":96.91,"confidence":0.98095703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008971698582172394},{"word":"pen","start":96.91,"end":97.41,"confidence":0.9038086,"punctuated_word":"pen,","sentiment":"neutral","sentiment_score":-0.009120448492467403},{"word":"e","start":98.19,"end":98.51,"confidence":0.9921875,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.006051972508430481},{"word":"for","start":98.51,"end":98.990005,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009559830650687218},{"word":"i","start":98.990005,"end":99.490005,"confidence":0.91381836,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.007756392471492291},{"word":"n","start":100.165,"end":100.665,"confidence":0.9941406,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.008423283696174622},{"word":"for","start":101.765,"end":102.005005,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009037302806973456},{"word":"noon","start":102.005005,"end":102.505005,"confidence":0.8378906,"punctuated_word":"noon,","sentiment":"neutral","sentiment_score":-0.009088004007935524},{"word":"t","start":103.445,"end":103.945,"confidence":0.91796875,"punctuated_word":"t.","sentiment":"neutral","sentiment_score":-0.010690427385270596},{"word":"yes","start":124.01,"end":124.41,"confidence":0.9555664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.019909100607037544},{"word":"yes","start":124.41,"end":124.91,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03085140697658062},{"word":"around","start":143.09,"end":143.59,"confidence":0.9086914,"punctuated_word":"Around","sentiment":"neutral","sentiment_score":-0.043370574712753296},{"word":"9am","start":143.65001,"end":144.39,"confidence":0.8399658,"punctuated_word":"9AM.","sentiment":"neutral","sentiment_score":-0.03917331248521805},{"word":"yeah","start":161.415,"end":161.535,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.051363810896873474},{"word":"i","start":161.535,"end":161.655,"confidence":0.8911133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07655936479568481},{"word":"tried","start":161.655,"end":161.89499,"confidence":0.7270508,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.09111696481704712},{"word":"to","start":161.89499,"end":162.055,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10238581895828248},{"word":"restart","start":162.055,"end":162.555,"confidence":0.99902344,"punctuated_word":"restart","sentiment":"neutral","sentiment_score":-0.10995876044034958},{"word":"all","start":162.69499,"end":163.19499,"confidence":0.9790039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1275273710489273},{"word":"the","start":163.575,"end":163.655,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09362458437681198},{"word":"connections","start":163.655,"end":164.155,"confidence":0.99902344,"punctuated_word":"connections","sentiment":"neutral","sentiment_score":-0.0889541357755661},{"word":"and","start":164.375,"end":164.69499,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07495274394750595},{"word":"all","start":164.69499,"end":164.855,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09318280220031738},{"word":"the","start":164.855,"end":165.015,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07390978932380676},{"word":"machines","start":165.015,"end":165.495,"confidence":0.87353516,"punctuated_word":"machines.","sentiment":"neutral","sentiment_score":-0.058080073446035385},{"word":"yeah","start":165.495,"end":165.815,"confidence":0.8742676,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05621379613876343},{"word":"yeah","start":165.815,"end":166.215,"confidence":0.73046875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05204261839389801},{"word":"no","start":166.215,"end":166.715,"confidence":0.9921875,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13147252798080444},{"word":"yeah","start":191.705,"end":192.105,"confidence":0.80615234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2857956886291504},{"word":"because","start":192.105,"end":192.505,"confidence":0.9892578,"punctuated_word":"Because","sentiment":"negative","sentiment_score":-0.45784926414489746},{"word":"i","start":192.505,"end":192.66501,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5355539917945862},{"word":"work","start":192.66501,"end":192.905,"confidence":0.9614258,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.5029245615005493},{"word":"from","start":192.905,"end":193.225,"confidence":0.9921875,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.3730222284793854},{"word":"home","start":193.225,"end":193.625,"confidence":0.8195801,"punctuated_word":"home,","sentiment":"negative","sentiment_score":-0.46447306871414185},{"word":"and","start":193.625,"end":193.785,"confidence":0.9970703,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5645648837089539},{"word":"i","start":193.785,"end":193.945,"confidence":0.85595703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6397662162780762},{"word":"lost","start":193.945,"end":194.345,"confidence":0.9980469,"punctuated_word":"lost","sentiment":"negative","sentiment_score":-0.5097143650054932},{"word":"the","start":194.345,"end":194.585,"confidence":0.86865234,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5222347378730774},{"word":"impact","start":194.585,"end":195.085,"confidence":0.95043945,"punctuated_word":"impact.","sentiment":"negative","sentiment_score":-0.539740800857544},{"word":"yeah","start":197.545,"end":198.045,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01813424378633499},{"word":"yeah","start":198.75,"end":199.25,"confidence":0.9255371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007313607260584831},{"word":"it's","start":200.11,"end":200.43001,"confidence":0.7475586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.015293951146304607},{"word":"mechanical","start":200.43001,"end":200.93001,"confidence":0.9873047,"punctuated_word":"mechanical","sentiment":"neutral","sentiment_score":-0.03857680410146713},{"word":"design","start":203.15001,"end":203.65001,"confidence":0.99316406,"punctuated_word":"design.","sentiment":"neutral","sentiment_score":-0.015370089560747148},{"word":"yeah","start":204.03,"end":204.27,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005285159684717655},{"word":"i'm","start":204.27,"end":204.43001,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.014837369322776794},{"word":"a","start":204.43001,"end":204.59,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02513911947607994},{"word":"mechanical","start":204.59,"end":205.07,"confidence":0.9951172,"punctuated_word":"mechanical","sentiment":"neutral","sentiment_score":-0.021212950348854065},{"word":"design","start":205.07,"end":205.39,"confidence":0.984375,"punctuated_word":"design","sentiment":"neutral","sentiment_score":-0.03007226064801216},{"word":"engineer","start":205.39,"end":205.89,"confidence":0.95532227,"punctuated_word":"engineer.","sentiment":"neutral","sentiment_score":-0.01936419866979122},{"word":"so","start":206.03,"end":206.53,"confidence":0.9560547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04339642822742462},{"word":"the","start":210.35,"end":210.59,"confidence":0.9614258,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.3656070530414582},{"word":"the","start":210.59,"end":210.67,"confidence":0.6743164,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3754980862140655},{"word":"real","start":210.67,"end":210.91,"confidence":0.4790039,"punctuated_word":"real","sentiment":"negative","sentiment_score":-0.3754620850086212},{"word":"waste","start":210.91,"end":211.31,"confidence":0.47680664,"punctuated_word":"waste","sentiment":"negative","sentiment_score":-0.3386198878288269},{"word":"the","start":211.71,"end":211.87001,"confidence":0.9892578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36865752935409546},{"word":"the","start":211.87001,"end":212.03,"confidence":0.7709961,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3212726414203644},{"word":"real","start":212.03,"end":212.27,"confidence":0.8510742,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.2935614287853241},{"word":"way","start":212.27,"end":212.625,"confidence":0.8310547,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.2319977879524231},{"word":"yeah","start":215.025,"end":215.425,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0130187775939703},{"word":"the","start":215.425,"end":215.665,"confidence":0.9560547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.019431177526712418},{"word":"locomotive","start":215.665,"end":216.165,"confidence":0.97054034,"punctuated_word":"locomotive.","sentiment":"neutral","sentiment_score":-0.027521371841430664},{"word":"yeah","start":219.745,"end":220.065,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011147596873342993},{"word":"yeah","start":220.065,"end":220.565,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01788455620408058},{"word":"the","start":221.105,"end":221.265,"confidence":0.38916016,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.014407459646463394},{"word":"new","start":221.265,"end":221.505,"confidence":0.75390625,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.01589673012495041},{"word":"train","start":221.505,"end":222.005,"confidence":0.8276367,"punctuated_word":"train.","sentiment":"neutral","sentiment_score":0.014636248350143433},{"word":"unit","start":238.31,"end":238.79,"confidence":0.5629883,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.0004284670576453209},{"word":"22","start":238.79,"end":239.59,"confidence":0.80493164,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":0.004005387891083956},{"word":"yeah","start":239.59,"end":240.09,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004752101376652718},{"word":"can","start":248.845,"end":249.005,"confidence":0.9370117,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.021074991673231125},{"word":"can","start":249.005,"end":249.24501,"confidence":0.9667969,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.019642306491732597},{"word":"i","start":249.24501,"end":249.32501,"confidence":0.48657227,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01982797682285309},{"word":"say","start":249.32501,"end":249.565,"confidence":0.99316406,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.022063637152314183},{"word":"again","start":249.565,"end":250.065,"confidence":0.83740234,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.012361416593194008},{"word":"yeah","start":254.365,"end":254.52501,"confidence":0.8066406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005089601967483759},{"word":"because","start":254.52501,"end":255.005,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.020867211744189262},{"word":"i","start":255.005,"end":255.40501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02268688753247261},{"word":"i","start":255.40501,"end":255.90501,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022187573835253716},{"word":"rent","start":257.58,"end":257.82,"confidence":0.86328125,"punctuated_word":"rent","sentiment":"neutral","sentiment_score":-0.013981768861413002},{"word":"an","start":257.82,"end":258.22,"confidence":0.9921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.025454239919781685},{"word":"apartment","start":258.22,"end":258.72,"confidence":0.87158203,"punctuated_word":"apartment,","sentiment":"neutral","sentiment_score":-0.03360573202371597},{"word":"not","start":259.58,"end":259.98,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03791734576225281},{"word":"the","start":259.98,"end":260.13998,"confidence":0.60498047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03680993616580963},{"word":"owner","start":260.13998,"end":260.63998,"confidence":0.9980469,"punctuated_word":"owner.","sentiment":"neutral","sentiment_score":-0.03187090903520584},{"word":"yeah","start":263.02,"end":263.52,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01139854546636343},{"word":"yep","start":273.035,"end":273.535,"confidence":0.9890137,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07815399765968323},{"word":"okay","start":277.995,"end":278.495,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.18945005536079407},{"word":"yes","start":294.69,"end":295.19,"confidence":0.7841797,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03320661559700966},{"word":"that's","start":295.25,"end":295.49,"confidence":0.9592285,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04579104110598564},{"word":"right","start":295.49,"end":295.99,"confidence":0.9975586,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.045249879360198975},{"word":"yep","start":305.995,"end":306.495,"confidence":0.96118164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.010169606655836104},{"word":"let","start":310.79498,"end":311.03497,"confidence":0.88671875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0021529458463191986},{"word":"me","start":311.03497,"end":311.35498,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005420325323939323},{"word":"look","start":311.35498,"end":311.59497,"confidence":0.97998047,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.002640277147293091},{"word":"at","start":311.59497,"end":311.91,"confidence":0.6536865,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":-0.005765014328062534},{"word":"so","start":320.47,"end":320.71,"confidence":0.6669922,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.009962993673980236},{"word":"yeah","start":320.71,"end":321.11002,"confidence":0.9868164,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.01976562663912773},{"word":"there","start":321.11002,"end":321.35,"confidence":0.9941406,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.023923007771372795},{"word":"are","start":321.35,"end":321.83002,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.034551240503787994},{"word":"four","start":321.83002,"end":322.31,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.030252983793616295},{"word":"lines","start":322.31,"end":322.81,"confidence":0.7597656,"punctuated_word":"lines,","sentiment":"neutral","sentiment_score":-0.03508954867720604},{"word":"and","start":323.11002,"end":323.59,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03891792148351669},{"word":"the","start":323.59,"end":323.67,"confidence":0.78271484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0465722419321537},{"word":"12","start":323.67,"end":323.99,"confidence":0.9140625,"punctuated_word":"12","sentiment":"neutral","sentiment_score":-0.03695886582136154},{"word":"of","start":323.99,"end":324.07,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06355524063110352},{"word":"them","start":324.07,"end":324.39,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.07349852472543716},{"word":"are","start":324.39,"end":324.55,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06964904814958572},{"word":"flashing","start":324.55,"end":325.05,"confidence":0.9995117,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":-0.05212889611721039},{"word":"another","start":331.595,"end":331.91498,"confidence":0.97314453,"punctuated_word":"Another","sentiment":"neutral","sentiment_score":-0.03615760803222656},{"word":"one","start":331.91498,"end":332.235,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.048317279666662216},{"word":"is","start":332.235,"end":332.735,"confidence":0.9819336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.048573680222034454},{"word":"the","start":333.35498,"end":333.595,"confidence":0.9003906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04300147294998169},{"word":"third","start":333.595,"end":333.91498,"confidence":0.9970703,"punctuated_word":"third","sentiment":"neutral","sentiment_score":-0.03917648643255234},{"word":"one","start":333.91498,"end":334.41498,"confidence":0.6765137,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.0382673554122448},{"word":"the","start":334.47498,"end":334.715,"confidence":0.97314453,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03411499783396721},{"word":"last","start":334.715,"end":335.115,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.026362335309386253},{"word":"two","start":335.115,"end":335.615,"confidence":0.9147949,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.0327482670545578},{"word":"okay","start":341.115,"end":341.615,"confidence":0.9650879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.051203928887844086},{"word":"yeah","start":344.77002,"end":345.27002,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0869741141796112},{"word":"yeah","start":354.29,"end":354.79,"confidence":0.9753418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04435517638921738},{"word":"yeah","start":361.51498,"end":362.01498,"confidence":0.88256836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019466819241642952},{"word":"yep","start":364.875,"end":365.375,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06727862358093262},{"word":"okay","start":370.48,"end":370.98,"confidence":0.81347656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12898030877113342},{"word":"yeah","start":379.27002,"end":379.52002,"confidence":0.9694824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05947791785001755},{"word":"yeah","start":379.52002,"end":379.92,"confidence":0.97216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032073974609375},{"word":"yeah","start":379.92,"end":380.42,"confidence":0.97314453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023282628506422043},{"word":"yeah","start":383.71503,"end":383.95502,"confidence":0.9250488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03624305874109268},{"word":"yeah","start":383.95502,"end":384.45502,"confidence":0.982666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03298208490014076},{"word":"it's","start":387.795,"end":387.875,"confidence":0.7126465,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11172958463430405},{"word":"caused","start":387.875,"end":388.195,"confidence":0.45361328,"punctuated_word":"caused","sentiment":"neutral","sentiment_score":-0.08336851000785828},{"word":"the","start":388.195,"end":388.355,"confidence":0.86865234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06282123923301697},{"word":"maintenance","start":388.355,"end":388.855,"confidence":0.98535156,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":-0.07865219563245773},{"word":"today","start":388.915,"end":389.415,"confidence":0.8688965,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.06364479660987854},{"word":"it's","start":390.99503,"end":391.23502,"confidence":0.9733887,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07166120409965515},{"word":"it's","start":391.23502,"end":391.475,"confidence":0.97143555,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07126747816801071},{"word":"caused","start":391.475,"end":391.875,"confidence":0.9980469,"punctuated_word":"caused","sentiment":"neutral","sentiment_score":-0.056429360061883926},{"word":"the","start":391.875,"end":392.035,"confidence":0.92822266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06471958011388779},{"word":"maintenance","start":392.035,"end":392.535,"confidence":0.7885742,"punctuated_word":"maintenance?","sentiment":"neutral","sentiment_score":-0.07000680267810822},{"word":"snowflake","start":398.18002,"end":398.68002,"confidence":0.7195638,"punctuated_word":"Snowflake.","sentiment":"neutral","sentiment_score":-0.07091336697340012},{"word":"oh","start":399.06,"end":399.22,"confidence":0.82470703,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11595472693443298},{"word":"okay","start":399.22,"end":399.62003,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.08313504606485367},{"word":"yeah","start":399.62003,"end":400.12003,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.045862339437007904},{"word":"yeah","start":402.34003,"end":402.66,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03650017827749252},{"word":"yeah","start":402.66,"end":402.90002,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03863505274057388},{"word":"yeah","start":402.90002,"end":403.14,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.051130376756191254},{"word":"i","start":403.14,"end":403.38,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09454959630966188},{"word":"haven't","start":403.38,"end":403.86002,"confidence":0.99658203,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.10317321121692656},{"word":"saw","start":403.86002,"end":404.26,"confidence":0.92578125,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.1096976175904274},{"word":"my","start":404.26,"end":404.76,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12896382808685303},{"word":"my","start":407.14,"end":407.46002,"confidence":0.8720703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1163111925125122},{"word":"my","start":407.46002,"end":407.62003,"confidence":0.85595703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10401275753974916},{"word":"address","start":407.62003,"end":408.02002,"confidence":0.96533203,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.07312773168087006},{"word":"in","start":408.02002,"end":408.26,"confidence":0.9838867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09186026453971864},{"word":"the","start":408.26,"end":408.42,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09621816873550416},{"word":"list","start":408.42,"end":408.92,"confidence":0.951416,"punctuated_word":"list.","sentiment":"neutral","sentiment_score":-0.09242236614227296},{"word":"yeah","start":408.98,"end":409.22,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07465028762817383},{"word":"i","start":409.22,"end":409.30002,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08871844410896301},{"word":"haven't","start":409.30002,"end":409.62003,"confidence":0.99902344,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.0919945165514946},{"word":"saw","start":409.62003,"end":409.86002,"confidence":0.99609375,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.10130642354488371},{"word":"that","start":409.86002,"end":410.36002,"confidence":0.9951172,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12646035850048065},{"word":"yeah","start":437.9,"end":438.4,"confidence":0.9279785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0157332681119442},{"word":"okay","start":444.435,"end":444.935,"confidence":0.98657227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04811767116189003},{"word":"okay","start":457.97,"end":458.47,"confidence":0.8063965,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.023114629089832302},{"word":"oh","start":472.315,"end":472.39502,"confidence":0.74780273,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07655948400497437},{"word":"okay","start":472.39502,"end":472.89502,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.06143154203891754},{"word":"same","start":473.11502,"end":473.435,"confidence":0.94970703,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.06015278398990631},{"word":"problem","start":473.435,"end":473.935,"confidence":0.9440918,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.10853998363018036},{"word":"oh","start":473.995,"end":474.23502,"confidence":0.7878418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11847908049821854},{"word":"okay","start":474.23502,"end":474.73502,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.12602727115154266},{"word":"yeah","start":476.715,"end":477.035,"confidence":0.9355469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04885924234986305},{"word":"yeah","start":477.035,"end":477.435,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03523865342140198},{"word":"yeah","start":477.435,"end":477.755,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022598229348659515},{"word":"understand","start":477.755,"end":478.255,"confidence":0.8190918,"punctuated_word":"Understand.","sentiment":"neutral","sentiment_score":-0.020387141034007072},{"word":"yeah","start":478.875,"end":479.375,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0014727860689163208},{"word":"okay","start":485.2,"end":485.6,"confidence":0.95581055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06208640709519386},{"word":"yeah","start":485.6,"end":485.92,"confidence":0.8984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10498601198196413},{"word":"sounds","start":485.92,"end":486.16,"confidence":0.98291016,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.2194194048643112},{"word":"cool","start":486.16,"end":486.66,"confidence":0.7565918,"punctuated_word":"cool.","sentiment":"neutral","sentiment_score":0.17022985219955444},{"word":"no","start":489.2,"end":489.7,"confidence":0.94018555,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3090820908546448},{"word":"yeah","start":490.98093,"end":491.22092,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09265507757663728},{"word":"yeah","start":491.22092,"end":491.46094,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05090188980102539},{"word":"yeah","start":491.46094,"end":491.7809,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02970430813729763},{"word":"i","start":491.7809,"end":492.2809,"confidence":0.8251953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02281785011291504},{"word":"understand","start":492.72092,"end":493.22092,"confidence":0.9995117,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.023556433618068695},{"word":"no","start":493.66092,"end":494.16092,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.12375669181346892},{"word":"worries","start":494.60092,"end":495.10092,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.01931002363562584},{"word":"yeah","start":495.54092,"end":495.86093,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10740797221660614},{"word":"you","start":495.86093,"end":496.10092,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.15749678015708923},{"word":"too","start":496.10092,"end":496.60092,"confidence":0.99902344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.19634181261062625},{"word":"thank","start":496.98093,"end":497.30093,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4378618597984314},{"word":"you","start":497.30093,"end":497.70093,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25584834814071655},{"word":"see","start":497.70093,"end":497.86093,"confidence":0.79833984,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.21815462410449984},{"word":"you","start":497.86093,"end":498.26093,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1418006718158722},{"word":"bye","start":498.26093,"end":498.76093,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11721136420965196}],"paragraphs":{"transcript":"\nGood good afternoon. This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home. So can I check California? Yeah. Yeah.\n\nI received a email. This shows this new from 12PM to 1PM. It has my tenants. But from this morning this morning from 9AM and until now, still no hands. 17 Morsley Street, California.\n\n17 Morsley Street. Yes. Yes. First name is Huipeng, h u I p n g, and last name is x u e. My unit number is 22.\n\nHuipeng, h u I p e n g. E n g. P p e n g. P e p for pen, e for I, n for noon, t. Yes.\n\nYes. Around 9AM. Yeah. I tried to restart all the connections and all the machines. Yeah.\n\nYeah. No. Yeah. Because I work from home, and I lost the impact. Yeah.\n\nYeah. It's mechanical design. Yeah. I'm a mechanical design engineer. So The the real waste the the real way.\n\nYeah. The locomotive. Yeah. Yeah. The new train.\n\nUnit 22. Yeah. Can can I say again? Yeah. Because I I rent an apartment, not the owner.\n\nYeah. Yep. Okay. Yes. That's right.\n\nYep. Let me look at. So, yeah, there are four lines, and the 12 of them are flashing. Another one is the third one? The last two.\n\nOkay. Yeah. Yeah. Yeah. Yep.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. It's caused the maintenance today? It's it's caused the maintenance? Snowflake. Oh, okay.\n\nYeah. Yeah. Yeah. Yeah. I haven't saw my my my address in the list.\n\nYeah. I haven't saw that. Yeah. Okay. Okay.\n\nOh, okay. Same problem. Oh, okay. Yeah. Yeah.\n\nYeah. Understand. Yeah. Okay. Yeah.\n\nSounds cool. No. Yeah. Yeah. Yeah.\n\nI understand. No worries. Yeah. You too. Thank you.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Good good afternoon.","start":3.1999998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.5663807392120361},{"text":"This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home.","start":4.3199997,"end":14.32,"sentiment":"neutral","sentiment_score":-0.031774151900952514},{"text":"So can I check California?","start":14.32,"end":25.145,"sentiment":"neutral","sentiment_score":-0.0036511256359517573},{"text":"Yeah.","start":25.145,"end":25.384998,"sentiment":"neutral","sentiment_score":0.014473999850451946},{"text":"Yeah.","start":25.384998,"end":25.625,"sentiment":"neutral","sentiment_score":0.018584031611680984}],"sentiment":"neutral","sentiment_score":0.03171603997179773,"num_words":32,"start":3.1999998,"end":25.625},{"sentences":[{"text":"I received a email.","start":25.625,"end":26.845,"sentiment":"neutral","sentiment_score":0.01897801924496889},{"text":"This shows this new from 12PM to 1PM.","start":26.904999,"end":30.63,"sentiment":"neutral","sentiment_score":0.025275113759562373},{"text":"It has my tenants.","start":30.71,"end":32.01,"sentiment":"neutral","sentiment_score":0.021109103225171566},{"text":"But from this morning this morning from 9AM and until now, still no hands.","start":32.469997,"end":39.769997,"sentiment":"neutral","sentiment_score":-0.01957976259291172},{"text":"17 Morsley Street, California.","start":45.525,"end":48.345,"sentiment":"neutral","sentiment_score":0.0018659000052139163}],"sentiment":"neutral","sentiment_score":0.002820480108151541,"num_words":34,"start":25.625,"end":48.345},{"sentences":[{"text":"17 Morsley Street.","start":50.325,"end":52.265,"sentiment":"neutral","sentiment_score":0.00313760107383132},{"text":"Yes.","start":54.325,"end":54.825,"sentiment":"neutral","sentiment_score":0.016962755471467972},{"text":"Yes.","start":58.63,"end":59.13,"sentiment":"neutral","sentiment_score":0.011009544134140016},{"text":"First name is Huipeng, h u I p n g, and last name is x u e.","start":65.99,"end":73.215,"sentiment":"neutral","sentiment_score":0.006693332729970708},{"text":"My unit number is 22.","start":73.435,"end":75.615,"sentiment":"neutral","sentiment_score":0.006177821196615696}],"sentiment":"neutral","sentiment_score":0.006742995008136387,"num_words":27,"start":50.325,"end":75.615},{"sentences":[{"text":"Huipeng, h u I p e n g.","start":78.634995,"end":81.695,"sentiment":"neutral","sentiment_score":-0.024896240793168545},{"text":"E n g.","start":85.15,"end":86.130005,"sentiment":"neutral","sentiment_score":-0.01612534715483586},{"text":"P p e n g.","start":88.83,"end":90.770004,"sentiment":"neutral","sentiment_score":-0.008465749211609364},{"text":"P e p for pen, e for I, n for noon, t.","start":91.23,"end":103.945,"sentiment":"neutral","sentiment_score":-0.008055415819399059},{"text":"Yes.","start":124.01,"end":124.41,"sentiment":"neutral","sentiment_score":0.019909100607037544}],"sentiment":"neutral","sentiment_score":-0.012642434589436343,"num_words":29,"start":78.634995,"end":124.41},{"sentences":[{"text":"Yes.","start":124.41,"end":124.91,"sentiment":"neutral","sentiment_score":0.03085140697658062},{"text":"Around 9AM.","start":143.09,"end":144.39,"sentiment":"neutral","sentiment_score":-0.04127194359898567},{"text":"Yeah.","start":161.415,"end":161.535,"sentiment":"neutral","sentiment_score":-0.051363810896873474},{"text":"I tried to restart all the connections and all the machines.","start":161.535,"end":165.495,"sentiment":"neutral","sentiment_score":-0.0900229462845759},{"text":"Yeah.","start":165.495,"end":165.815,"sentiment":"neutral","sentiment_score":-0.05621379613876343}],"sentiment":"neutral","sentiment_score":-0.07184515602421016,"num_words":16,"start":124.41,"end":165.815},{"sentences":[{"text":"Yeah.","start":165.815,"end":166.215,"sentiment":"neutral","sentiment_score":-0.05204261839389801},{"text":"No.","start":166.215,"end":166.715,"sentiment":"neutral","sentiment_score":-0.13147252798080444},{"text":"Yeah.","start":191.705,"end":192.105,"sentiment":"neutral","sentiment_score":-0.2857956886291504},{"text":"Because I work from home, and I lost the impact.","start":192.105,"end":195.085,"sentiment":"negative","sentiment_score":-0.5109844118356704},{"text":"Yeah.","start":197.545,"end":198.045,"sentiment":"neutral","sentiment_score":-0.01813424378633499}],"sentiment":"negative","sentiment_score":-0.399806371224778,"num_words":14,"start":165.815,"end":198.045},{"sentences":[{"text":"Yeah.","start":198.75,"end":199.25,"sentiment":"neutral","sentiment_score":-0.007313607260584831},{"text":"It's mechanical design.","start":200.11,"end":203.65001,"sentiment":"neutral","sentiment_score":-0.02308028160283963},{"text":"Yeah.","start":204.03,"end":204.27,"sentiment":"neutral","sentiment_score":-0.005285159684717655},{"text":"I'm a mechanical design engineer.","start":204.27,"end":205.89,"sentiment":"neutral","sentiment_score":-0.022125179693102837},{"text":"So The the real waste the the real way.","start":206.03,"end":212.625,"sentiment":"neutral","sentiment_score":-0.30156365864806706}],"sentiment":"neutral","sentiment_score":-0.15297570726589152,"num_words":19,"start":198.75,"end":212.625},{"sentences":[{"text":"Yeah.","start":215.025,"end":215.425,"sentiment":"neutral","sentiment_score":-0.0130187775939703},{"text":"The locomotive.","start":215.425,"end":216.165,"sentiment":"neutral","sentiment_score":-0.02347627468407154},{"text":"Yeah.","start":219.745,"end":220.065,"sentiment":"neutral","sentiment_score":0.011147596873342993},{"text":"Yeah.","start":220.065,"end":220.565,"sentiment":"neutral","sentiment_score":0.01788455620408058},{"text":"The new train.","start":221.105,"end":222.005,"sentiment":"neutral","sentiment_score":0.01498014604051908}],"sentiment":"neutral","sentiment_score":0.0017501580296084285,"num_words":8,"start":215.025,"end":222.005},{"sentences":[{"text":"Unit 22.","start":238.31,"end":239.59,"sentiment":"neutral","sentiment_score":0.0017884604167193174},{"text":"Yeah.","start":239.59,"end":240.09,"sentiment":"neutral","sentiment_score":0.004752101376652718},{"text":"Can can I say again?","start":248.845,"end":250.065,"sentiment":"neutral","sentiment_score":-0.018994065746665},{"text":"Yeah.","start":254.365,"end":254.52501,"sentiment":"neutral","sentiment_score":-0.005089601967483759},{"text":"Because I I rent an apartment, not the owner.","start":254.52501,"end":260.63998,"sentiment":"neutral","sentiment_score":-0.027264622764454946}],"sentiment":"neutral","sentiment_score":-0.01872847296504511,"num_words":18,"start":238.31,"end":260.63998},{"sentences":[{"text":"Yeah.","start":263.02,"end":263.52,"sentiment":"neutral","sentiment_score":-0.01139854546636343},{"text":"Yep.","start":273.035,"end":273.535,"sentiment":"neutral","sentiment_score":-0.07815399765968323},{"text":"Okay.","start":277.995,"end":278.495,"sentiment":"neutral","sentiment_score":-0.18945005536079407},{"text":"Yes.","start":294.69,"end":295.19,"sentiment":"neutral","sentiment_score":0.03320661559700966},{"text":"That's right.","start":295.25,"end":295.99,"sentiment":"neutral","sentiment_score":0.04552046023309231}],"sentiment":"neutral","sentiment_score":-0.025792510403941076,"num_words":6,"start":263.02,"end":295.99},{"sentences":[{"text":"Yep.","start":305.995,"end":306.495,"sentiment":"neutral","sentiment_score":0.010169606655836104},{"text":"Let me look at.","start":310.79498,"end":311.91,"sentiment":"neutral","sentiment_score":-0.00020800507627427578},{"text":"So, yeah, there are four lines, and the 12 of them are flashing.","start":320.47,"end":325.05,"sentiment":"neutral","sentiment_score":-0.04114047230149691},{"text":"Another one is the third one?","start":331.595,"end":334.41498,"sentiment":"neutral","sentiment_score":-0.04224898045261701},{"text":"The last two.","start":334.47498,"end":335.615,"sentiment":"neutral","sentiment_score":-0.03107520006597042}],"sentiment":"neutral","sentiment_score":-0.03230400135119756,"num_words":27,"start":305.995,"end":335.615},{"sentences":[{"text":"Okay.","start":341.115,"end":341.615,"sentiment":"neutral","sentiment_score":-0.051203928887844086},{"text":"Yeah.","start":344.77002,"end":345.27002,"sentiment":"neutral","sentiment_score":-0.0869741141796112},{"text":"Yeah.","start":354.29,"end":354.79,"sentiment":"neutral","sentiment_score":-0.04435517638921738},{"text":"Yeah.","start":361.51498,"end":362.01498,"sentiment":"neutral","sentiment_score":0.019466819241642952},{"text":"Yep.","start":364.875,"end":365.375,"sentiment":"neutral","sentiment_score":0.06727862358093262}],"sentiment":"neutral","sentiment_score":-0.01915755532681942,"num_words":5,"start":341.115,"end":365.375},{"sentences":[{"text":"Okay.","start":370.48,"end":370.98,"sentiment":"neutral","sentiment_score":0.12898030877113342},{"text":"Yeah.","start":379.27002,"end":379.52002,"sentiment":"neutral","sentiment_score":0.05947791785001755},{"text":"Yeah.","start":379.52002,"end":379.92,"sentiment":"neutral","sentiment_score":0.032073974609375},{"text":"Yeah.","start":379.92,"end":380.42,"sentiment":"neutral","sentiment_score":0.023282628506422043},{"text":"Yeah.","start":383.71503,"end":383.95502,"sentiment":"neutral","sentiment_score":-0.03624305874109268}],"sentiment":"neutral","sentiment_score":0.041514354199171065,"num_words":5,"start":370.48,"end":383.95502},{"sentences":[{"text":"Yeah.","start":383.95502,"end":384.45502,"sentiment":"neutral","sentiment_score":-0.03298208490014076},{"text":"It's caused the maintenance today?","start":387.795,"end":389.415,"sentiment":"neutral","sentiment_score":-0.08004326522350311},{"text":"It's it's caused the maintenance?","start":390.99503,"end":392.535,"sentiment":"neutral","sentiment_score":-0.06681688502430916},{"text":"Snowflake.","start":398.18002,"end":398.68002,"sentiment":"neutral","sentiment_score":-0.07091336697340012},{"text":"Oh, okay.","start":399.06,"end":399.62003,"sentiment":"neutral","sentiment_score":-0.09954488649964333}],"sentiment":"neutral","sentiment_score":-0.07409185543656349,"num_words":14,"start":383.95502,"end":399.62003},{"sentences":[{"text":"Yeah.","start":399.62003,"end":400.12003,"sentiment":"neutral","sentiment_score":-0.045862339437007904},{"text":"Yeah.","start":402.34003,"end":402.66,"sentiment":"neutral","sentiment_score":-0.03650017827749252},{"text":"Yeah.","start":402.66,"end":402.90002,"sentiment":"neutral","sentiment_score":-0.03863505274057388},{"text":"Yeah.","start":402.90002,"end":403.14,"sentiment":"neutral","sentiment_score":-0.051130376756191254},{"text":"I haven't saw my my my address in the list.","start":403.14,"end":408.92,"sentiment":"neutral","sentiment_score":-0.1010336734354496}],"sentiment":"neutral","sentiment_score":-0.08446176296898297,"num_words":14,"start":399.62003,"end":408.92},{"sentences":[{"text":"Yeah.","start":408.98,"end":409.22,"sentiment":"neutral","sentiment_score":-0.07465028762817383},{"text":"I haven't saw that.","start":409.22,"end":410.36002,"sentiment":"neutral","sentiment_score":-0.1021199356764555},{"text":"Yeah.","start":437.9,"end":438.4,"sentiment":"neutral","sentiment_score":-0.0157332681119442},{"text":"Okay.","start":444.435,"end":444.935,"sentiment":"neutral","sentiment_score":-0.04811767116189003},{"text":"Okay.","start":457.97,"end":458.47,"sentiment":"neutral","sentiment_score":-0.023114629089832302}],"sentiment":"neutral","sentiment_score":-0.0712619498372078,"num_words":8,"start":408.98,"end":458.47},{"sentences":[{"text":"Oh, okay.","start":472.315,"end":472.89502,"sentiment":"neutral","sentiment_score":-0.06899551302194595},{"text":"Same problem.","start":473.11502,"end":473.935,"sentiment":"neutral","sentiment_score":-0.08434638381004333},{"text":"Oh, okay.","start":473.995,"end":474.73502,"sentiment":"neutral","sentiment_score":-0.1222531758248806},{"text":"Yeah.","start":476.715,"end":477.035,"sentiment":"neutral","sentiment_score":-0.04885924234986305},{"text":"Yeah.","start":477.035,"end":477.435,"sentiment":"neutral","sentiment_score":-0.03523865342140198}],"sentiment":"neutral","sentiment_score":-0.0794110051356256,"num_words":8,"start":472.315,"end":477.435},{"sentences":[{"text":"Yeah.","start":477.435,"end":477.755,"sentiment":"neutral","sentiment_score":-0.022598229348659515},{"text":"Understand.","start":477.755,"end":478.255,"sentiment":"neutral","sentiment_score":-0.020387141034007072},{"text":"Yeah.","start":478.875,"end":479.375,"sentiment":"neutral","sentiment_score":-0.0014727860689163208},{"text":"Okay.","start":485.2,"end":485.6,"sentiment":"neutral","sentiment_score":0.06208640709519386},{"text":"Yeah.","start":485.6,"end":485.92,"sentiment":"neutral","sentiment_score":0.10498601198196413}],"sentiment":"neutral","sentiment_score":0.024522852525115015,"num_words":5,"start":477.435,"end":485.92},{"sentences":[{"text":"Sounds cool.","start":485.92,"end":486.66,"sentiment":"neutral","sentiment_score":0.19482462853193283},{"text":"No.","start":489.2,"end":489.7,"sentiment":"neutral","sentiment_score":-0.3090820908546448},{"text":"Yeah.","start":490.98093,"end":491.22092,"sentiment":"neutral","sentiment_score":-0.09265507757663728},{"text":"Yeah.","start":491.22092,"end":491.46094,"sentiment":"neutral","sentiment_score":-0.05090188980102539},{"text":"Yeah.","start":491.46094,"end":491.7809,"sentiment":"neutral","sentiment_score":-0.02970430813729763}],"sentiment":"neutral","sentiment_score":-0.015449018217623236,"num_words":6,"start":485.92,"end":491.7809},{"sentences":[{"text":"I understand.","start":491.7809,"end":493.22092,"sentiment":"neutral","sentiment_score":-0.023187141865491867},{"text":"No worries.","start":493.66092,"end":495.10092,"sentiment":"neutral","sentiment_score":-0.05222333408892154},{"text":"Yeah.","start":495.54092,"end":495.86093,"sentiment":"neutral","sentiment_score":0.10740797221660614},{"text":"You too.","start":495.86093,"end":496.60092,"sentiment":"neutral","sentiment_score":0.17691929638385773},{"text":"Thank you.","start":496.98093,"end":497.70093,"sentiment":"positive","sentiment_score":0.346855103969574}],"sentiment":"neutral","sentiment_score":0.11157064677940474,"num_words":9,"start":491.7809,"end":497.70093},{"sentences":[{"text":"See you.","start":497.70093,"end":498.26093,"sentiment":"neutral","sentiment_score":0.179977647960186},{"text":"Bye.","start":498.26093,"end":498.76093,"sentiment":"neutral","sentiment_score":0.11721136420965196}],"sentiment":"neutral","sentiment_score":0.15905555337667465,"num_words":3,"start":497.70093,"end":498.76093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Good good afternoon. This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home. So\n\nChannel 0: What\n\nChannel 1: can I\n\nChannel 0: what's\n\nChannel 1: check\n\nChannel 0: what's what area are you in? Hold on a sec. Because we just received\n\nChannel 1: California? Yeah. Yeah.\n\nChannel 0: an\n\nChannel 1: I\n\nChannel 0: email\n\nChannel 1: received a email.\n\nChannel 0: that\n\nChannel 1: This shows this new from 12PM to 1PM. It has my tenants. But from this morning this morning from 9AM and until now, still\n\nChannel 0: Yeah. Well, that\n\nChannel 1: no\n\nChannel 0: that\n\nChannel 1: hands.\n\nChannel 0: can you tell me the number or the name of the street that you're on?\n\nChannel 1: 17 Morsley Street, California. 17 Morsley Street.\n\nChannel 0: Moseley Street.\n\nChannel 1: Yes.\n\nChannel 0: Is that Super Networks? Or\n\nChannel 1: Yes.\n\nChannel 0: what let me have a look. Can I have the account holder's first name?\n\nChannel 1: First name is Huipeng, h u I p n g, and last name is x u e. My unit number is 22.\n\nChannel 0: Now how do you spell the first name? Sorry.\n\nChannel 1: Huipeng, h u I p e n g.\n\nChannel 0: H u I p\n\nChannel 1: E n g.\n\nChannel 0: p n t.\n\nChannel 1: P p e n g. P\n\nChannel 0: Yep.\n\nChannel 1: e\n\nChannel 0: P e.\n\nChannel 1: p for pen,\n\nChannel 0: Yep.\n\nChannel 1: e for I, n\n\nChannel 0: Yep.\n\nChannel 1: for noon, t.\n\nChannel 0: No. It's not I'm I'm not spelling it properly. Hang on a sec. So is that the phone number 0451, is that associated with the account? Okay.\n\nOkay. Huiping Shu, that one?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Your service was up and running. And your 270 Mosley Street, is that one of the the okay. So when did the service stop?\n\nChannel 1: Around 9AM.\n\nChannel 0: No. And I am. Okay. Let me just check something.\n\nChannel 1: Yeah. I tried to restart all the connections and all the machines.\n\nChannel 0: You haven't\n\nChannel 1: Yeah.\n\nChannel 0: you haven't\n\nChannel 1: Yeah.\n\nChannel 0: pressed\n\nChannel 1: No.\n\nChannel 0: any reset buttons, have you? Okay. Good. Good. A lot of people, I don't know, for some reason, they've they pressed the reset button.\n\nThat just deletes everything inside the router, and then the Internet doesn't work. So you haven't pressed any reset button. That's good. Alright. I'm just trying to find out what's happening here, why you got no Internet.\n\nChannel 1: Yeah. Because I work from home, and I lost the impact.\n\nChannel 0: That's not good. Yeah. And what sort of work\n\nChannel 1: Yeah.\n\nChannel 0: do you do?\n\nChannel 1: Yeah. It's mechanical\n\nChannel 0: Mechanical designs\n\nChannel 1: design. Yeah. I'm a mechanical\n\nChannel 0: for\n\nChannel 1: design engineer. So\n\nChannel 0: automotives?\n\nChannel 1: The the real waste the the real way.\n\nChannel 0: Oh, the railway.\n\nChannel 1: Yeah. The locomotive.\n\nChannel 0: I thought I thought you can buddy design me a new car.\n\nChannel 1: Yeah. Yeah. The new train.\n\nChannel 0: Okay. One second. Let me just check. Your unit, 2217 Moseley Street. Right?\n\nChannel 1: Unit 22. Yeah.\n\nChannel 0: What we got is. Is that do you know that person?\n\nChannel 1: Can can I say again?\n\nChannel 0: Zhiwai Zhao.\n\nChannel 1: Yeah. Because I I rent an apartment, not the owner.\n\nChannel 0: Okay. Hang on a minute. So\n\nChannel 1: Yeah.\n\nChannel 0: yeah. Okay. Okay. It looks like there must be an issue with Super Networks. It's not.\n\nChannel 1: Yep.\n\nChannel 0: There's an internal error here\n\nChannel 1: Okay.\n\nChannel 0: that's not allowing me to access your building at the moment. No. Okay. So what's going on here? Alright.\n\nSo you have a white box on the wall. Right? You haven't touched anything. Everything is just the same.\n\nChannel 1: Yes. That's right.\n\nChannel 0: So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid\n\nChannel 1: Yep.\n\nChannel 0: ones, and the one on top should be flashing.\n\nChannel 1: Let me look at.\n\nChannel 0: Yeah.\n\nChannel 1: So, yeah, there are four lines, and the 12 of them are flashing.\n\nChannel 0: Which one is flashing? The both the top one and which other one?\n\nChannel 1: Another one is the third one? The last two.\n\nChannel 0: Yeah. No. That shouldn't be they should not be flashing. They should be solid. So\n\nChannel 1: Okay.\n\nChannel 0: then there must be an issue in\n\nChannel 1: Yeah.\n\nChannel 0: your building that hasn't been resolved yet. And that's why it's got an internal server error 500. So there\n\nChannel 1: Yeah.\n\nChannel 0: must be an error there with one of the network switches there with Super Networks. I'll\n\nChannel 1: Yeah.\n\nChannel 0: I'll log a ticket, a fault,\n\nChannel 1: Yep.\n\nChannel 0: and find out what's going on. But don't touch anything. Just leave everything as it is. Make\n\nChannel 1: Okay.\n\nChannel 0: sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: and find\n\nChannel 1: Yeah.\n\nChannel 0: out what's going on. Alright? Sorry about that, but, no, there's definitely\n\nChannel 1: Yeah.\n\nChannel 0: some\n\nChannel 1: Yeah.\n\nChannel 0: error from Super\n\nChannel 1: It's caused\n\nChannel 0: Networks.\n\nChannel 1: the maintenance today?\n\nChannel 0: Sorry?\n\nChannel 1: It's it's caused the maintenance?\n\nChannel 0: No. No. But the maintenance was for for different\n\nChannel 1: Snowflake.\n\nChannel 0: buildings. It\n\nChannel 1: Oh,\n\nChannel 0: wasn't\n\nChannel 1: okay. Yeah.\n\nChannel 0: it was for\n\nChannel 1: Yeah. Yeah. Yeah. I haven't saw my my my address in the list. Yeah.\n\nI haven't saw that.\n\nChannel 0: yeah. Because that would have been sent out. Also, where is it? I just told it here before. Okay.\n\nSo the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia\n\nChannel 1: Yeah.\n\nChannel 0: Teague. These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose,\n\nChannel 1: Okay.\n\nChannel 0: and. So you're not there, which means that maybe because of the maintenance, it might have affected your area. So we're looking\n\nChannel 1: Okay.\n\nChannel 0: at Moseley Street. Let me just see if I can pull this one out. Yeah. No. Because I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem.\n\nChannel 1: Oh, okay. Same\n\nChannel 0: So\n\nChannel 1: problem.\n\nChannel 0: it could be the\n\nChannel 1: Oh,\n\nChannel 0: whole building\n\nChannel 1: okay.\n\nChannel 0: might be might be having an issue.\n\nChannel 1: Yeah. Yeah. Yeah. Understand. Yeah.\n\nChannel 0: Yeah. I'll I'll get the team to get in contact with you as soon as it's fixed up. Alright?\n\nChannel 1: Okay. Yeah. Sounds cool.\n\nChannel 0: Alright. No problem. Sorry about that, but these things, unfortunately,\n\nChannel 1: No.\n\nChannel 0: do happen.\n\nChannel 1: Yeah. Yeah. Yeah. I understand.\n\nChannel 0: Alright\n\nChannel 1: No\n\nChannel 0: then. Well, you have a nice\n\nChannel 1: worries.\n\nChannel 0: day.\n\nChannel 1: Yeah. You too.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.32,"sentiment":"neutral","sentiment_score":0.3293377012014389},{"text":"Airtel tech support.","start":0.32,"end":2.26,"sentiment":"neutral","sentiment_score":0.2343314935763677}],"sentiment":"neutral","sentiment_score":0.2723339766263962,"channel":0,"num_words":5,"start":0.24,"end":2.26},{"sentences":[{"text":"Good good afternoon.","start":3.1999998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.5663807392120361},{"text":"This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home.","start":4.3199997,"end":14.32,"sentiment":"neutral","sentiment_score":-0.031774151900952514},{"text":"So","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.0016717053949832916}],"sentiment":"neutral","sentiment_score":0.03853009927731294,"channel":1,"num_words":26,"start":3.1999998,"end":14.82},{"sentences":[{"text":"What","start":15.2,"end":15.36,"sentiment":"neutral","sentiment_score":-0.00259493850171566}],"sentiment":"neutral","sentiment_score":-0.00259493850171566,"channel":0,"num_words":1,"start":15.2,"end":15.36},{"sentences":[{"text":"can I","start":15.224999,"end":15.464999,"sentiment":"neutral","sentiment_score":-0.006386922672390938}],"sentiment":"neutral","sentiment_score":-0.006386922672390938,"channel":1,"num_words":2,"start":15.224999,"end":15.464999},{"sentences":[{"text":"what's","start":15.44,"end":15.94,"sentiment":"neutral","sentiment_score":-0.008749881759285927}],"sentiment":"neutral","sentiment_score":-0.008749881759285927,"channel":0,"num_words":1,"start":15.44,"end":15.94},{"sentences":[{"text":"check","start":15.464999,"end":15.964999,"sentiment":"neutral","sentiment_score":-0.0020533446222543716}],"sentiment":"neutral","sentiment_score":-0.0020533446222543716,"channel":1,"num_words":1,"start":15.464999,"end":15.964999},{"sentences":[{"text":"what's what area are you in?","start":16.855,"end":18.475,"sentiment":"neutral","sentiment_score":-0.006148577434942126},{"text":"Hold on a sec.","start":21.735,"end":22.535,"sentiment":"neutral","sentiment_score":-0.005053898203186691},{"text":"Because we just received","start":22.535,"end":23.915,"sentiment":"neutral","sentiment_score":-0.007115754298865795}],"sentiment":"neutral","sentiment_score":-0.006112148186990193,"channel":0,"num_words":14,"start":16.855,"end":23.915},{"sentences":[{"text":"California?","start":25.064999,"end":25.145,"sentiment":"neutral","sentiment_score":-0.0051001436077058315},{"text":"Yeah.","start":25.145,"end":25.384998,"sentiment":"neutral","sentiment_score":0.014473999850451946},{"text":"Yeah.","start":25.384998,"end":25.625,"sentiment":"neutral","sentiment_score":0.018584031611680984}],"sentiment":"neutral","sentiment_score":0.0093192959514757,"channel":1,"num_words":3,"start":25.064999,"end":25.625},{"sentences":[{"text":"an","start":25.415,"end":25.654999,"sentiment":"neutral","sentiment_score":0.010321008041501043}],"sentiment":"neutral","sentiment_score":0.010321008041501043,"channel":0,"num_words":1,"start":25.415,"end":25.654999},{"sentences":[{"text":"I","start":25.625,"end":25.785,"sentiment":"neutral","sentiment_score":0.0103080403059721}],"sentiment":"neutral","sentiment_score":0.0103080403059721,"channel":1,"num_words":1,"start":25.625,"end":25.785},{"sentences":[{"text":"email","start":25.654999,"end":26.154999,"sentiment":"neutral","sentiment_score":0.02700232714414597}],"sentiment":"neutral","sentiment_score":0.02700232714414597,"channel":0,"num_words":1,"start":25.654999,"end":26.154999},{"sentences":[{"text":"received a email.","start":25.785,"end":26.845,"sentiment":"neutral","sentiment_score":0.021868012224634487}],"sentiment":"neutral","sentiment_score":0.021868012224634487,"channel":1,"num_words":3,"start":25.785,"end":26.845},{"sentences":[{"text":"that","start":26.375,"end":26.875,"sentiment":"neutral","sentiment_score":0.011615787632763386}],"sentiment":"neutral","sentiment_score":0.011615787632763386,"channel":0,"num_words":1,"start":26.375,"end":26.875},{"sentences":[{"text":"This shows this new from 12PM to 1PM.","start":26.904999,"end":30.63,"sentiment":"neutral","sentiment_score":0.025275113759562373},{"text":"It has my tenants.","start":30.71,"end":32.01,"sentiment":"neutral","sentiment_score":0.021109103225171566},{"text":"But from this morning this morning from 9AM and until now, still","start":32.469997,"end":38.969997,"sentiment":"neutral","sentiment_score":-0.014026411809027195}],"sentiment":"neutral","sentiment_score":0.004930015886202455,"channel":1,"num_words":24,"start":26.904999,"end":38.969997},{"sentences":[{"text":"Yeah.","start":38.48,"end":38.719997,"sentiment":"neutral","sentiment_score":0.0070558227598667145},{"text":"Well, that","start":38.719997,"end":39.12,"sentiment":"neutral","sentiment_score":-0.03193341754376888}],"sentiment":"neutral","sentiment_score":-0.018937004109223683,"channel":0,"num_words":3,"start":38.48,"end":39.12},{"sentences":[{"text":"no","start":39.11,"end":39.269997,"sentiment":"neutral","sentiment_score":-0.04870380461215973}],"sentiment":"neutral","sentiment_score":-0.04870380461215973,"channel":1,"num_words":1,"start":39.11,"end":39.269997},{"sentences":[{"text":"that","start":39.12,"end":39.62,"sentiment":"neutral","sentiment_score":-0.04688313975930214}],"sentiment":"neutral","sentiment_score":-0.04688313975930214,"channel":0,"num_words":1,"start":39.12,"end":39.62},{"sentences":[{"text":"hands.","start":39.269997,"end":39.769997,"sentiment":"neutral","sentiment_score":-0.057095929980278015}],"sentiment":"neutral","sentiment_score":-0.057095929980278015,"channel":1,"num_words":1,"start":39.269997,"end":39.769997},{"sentences":[{"text":"can you tell me the number or the name of the street that you're on?","start":40.879997,"end":44.579998,"sentiment":"neutral","sentiment_score":-0.010400877054780721}],"sentiment":"neutral","sentiment_score":-0.010400877054780721,"channel":0,"num_words":15,"start":40.879997,"end":44.579998},{"sentences":[{"text":"17 Morsley Street, California.","start":45.525,"end":48.345,"sentiment":"neutral","sentiment_score":0.0018659000052139163},{"text":"17 Morsley Street.","start":50.325,"end":52.265,"sentiment":"neutral","sentiment_score":0.00313760107383132}],"sentiment":"neutral","sentiment_score":0.0024109147489070892,"channel":1,"num_words":7,"start":45.525,"end":52.265},{"sentences":[{"text":"Moseley Street.","start":52.934998,"end":53.914997,"sentiment":"neutral","sentiment_score":0.005505984416231513}],"sentiment":"neutral","sentiment_score":0.005505984416231513,"channel":0,"num_words":2,"start":52.934998,"end":53.914997},{"sentences":[{"text":"Yes.","start":54.325,"end":54.825,"sentiment":"neutral","sentiment_score":0.016962755471467972}],"sentiment":"neutral","sentiment_score":0.016962755471467972,"channel":1,"num_words":1,"start":54.325,"end":54.825},{"sentences":[{"text":"Is that Super Networks?","start":56.295,"end":57.495,"sentiment":"neutral","sentiment_score":0.01251108548603952},{"text":"Or","start":57.495,"end":57.735,"sentiment":"neutral","sentiment_score":0.002897968515753746}],"sentiment":"neutral","sentiment_score":0.010588462091982364,"channel":0,"num_words":5,"start":56.295,"end":57.735},{"sentences":[{"text":"Yes.","start":58.63,"end":59.13,"sentiment":"neutral","sentiment_score":0.011009544134140016}],"sentiment":"neutral","sentiment_score":0.011009544134140016,"channel":1,"num_words":1,"start":58.63,"end":59.13},{"sentences":[{"text":"what let me have a look.","start":61.07,"end":62.609997,"sentiment":"neutral","sentiment_score":0.005467665692170461},{"text":"Can I have the account holder's first name?","start":62.829998,"end":64.93,"sentiment":"neutral","sentiment_score":0.010358083643950522}],"sentiment":"neutral","sentiment_score":0.008262190236044782,"channel":0,"num_words":14,"start":61.07,"end":64.93},{"sentences":[{"text":"First name is Huipeng, h u I p n g, and last name is x u e.","start":65.99,"end":73.215,"sentiment":"neutral","sentiment_score":0.006693332729970708},{"text":"My unit number is 22.","start":73.435,"end":75.615,"sentiment":"neutral","sentiment_score":0.006177821196615696}],"sentiment":"neutral","sentiment_score":0.006576171017844568,"channel":1,"num_words":22,"start":65.99,"end":75.615},{"sentences":[{"text":"Now how do you spell the first name?","start":75.925,"end":77.205,"sentiment":"neutral","sentiment_score":-0.006814715103246272},{"text":"Sorry.","start":77.205,"end":77.705,"sentiment":"neutral","sentiment_score":-0.02899179607629776}],"sentiment":"neutral","sentiment_score":-0.009278835211363103,"channel":0,"num_words":9,"start":75.925,"end":77.705},{"sentences":[{"text":"Huipeng, h u I p e n g.","start":78.634995,"end":81.695,"sentiment":"neutral","sentiment_score":-0.024896240793168545}],"sentiment":"neutral","sentiment_score":-0.024896240793168545,"channel":1,"num_words":8,"start":78.634995,"end":81.695},{"sentences":[{"text":"H u I p","start":81.925,"end":83.865005,"sentiment":"neutral","sentiment_score":-0.010897201718762517}],"sentiment":"neutral","sentiment_score":-0.010897201718762517,"channel":0,"num_words":4,"start":81.925,"end":83.865005},{"sentences":[{"text":"E n g.","start":85.15,"end":86.130005,"sentiment":"neutral","sentiment_score":-0.01612534715483586}],"sentiment":"neutral","sentiment_score":-0.01612534715483586,"channel":1,"num_words":3,"start":85.15,"end":86.130005},{"sentences":[{"text":"p n t.","start":86.725006,"end":88.025,"sentiment":"neutral","sentiment_score":-0.011905497250457605}],"sentiment":"neutral","sentiment_score":-0.011905497250457605,"channel":0,"num_words":3,"start":86.725006,"end":88.025},{"sentences":[{"text":"P p e n g.","start":88.83,"end":90.770004,"sentiment":"neutral","sentiment_score":-0.008465749211609364},{"text":"P","start":91.23,"end":91.73,"sentiment":"neutral","sentiment_score":-0.005409572273492813}],"sentiment":"neutral","sentiment_score":-0.007956386388589939,"channel":1,"num_words":6,"start":88.83,"end":91.73},{"sentences":[{"text":"Yep.","start":93.33,"end":93.81,"sentiment":"neutral","sentiment_score":-0.0048562316223979}],"sentiment":"neutral","sentiment_score":-0.0048562316223979,"channel":0,"num_words":1,"start":93.33,"end":93.81},{"sentences":[{"text":"e","start":93.79,"end":94.29,"sentiment":"neutral","sentiment_score":-0.0039430721662938595}],"sentiment":"neutral","sentiment_score":-0.0039430721662938595,"channel":1,"num_words":1,"start":93.79,"end":94.29},{"sentences":[{"text":"P e.","start":93.81,"end":95.19,"sentiment":"neutral","sentiment_score":-0.005322845187038183}],"sentiment":"neutral","sentiment_score":-0.005322845187038183,"channel":0,"num_words":2,"start":93.81,"end":95.19},{"sentences":[{"text":"p for pen,","start":96.350006,"end":97.41,"sentiment":"neutral","sentiment_score":-0.008901710622012615}],"sentiment":"neutral","sentiment_score":-0.008901710622012615,"channel":1,"num_words":3,"start":96.350006,"end":97.41},{"sentences":[{"text":"Yep.","start":97.97,"end":98.47,"sentiment":"neutral","sentiment_score":-0.006384552922099829}],"sentiment":"neutral","sentiment_score":-0.006384552922099829,"channel":0,"num_words":1,"start":97.97,"end":98.47},{"sentences":[{"text":"e for I, n","start":98.19,"end":100.665,"sentiment":"neutral","sentiment_score":-0.007947869831696153}],"sentiment":"neutral","sentiment_score":-0.007947869831696153,"channel":1,"num_words":4,"start":98.19,"end":100.665},{"sentences":[{"text":"Yep.","start":100.21,"end":100.71,"sentiment":"neutral","sentiment_score":-0.008982754312455654}],"sentiment":"neutral","sentiment_score":-0.008982754312455654,"channel":0,"num_words":1,"start":100.21,"end":100.71},{"sentences":[{"text":"for noon, t.","start":101.765,"end":103.945,"sentiment":"neutral","sentiment_score":-0.009605244733393192}],"sentiment":"neutral","sentiment_score":-0.009605244733393192,"channel":1,"num_words":3,"start":101.765,"end":103.945},{"sentences":[{"text":"No.","start":105.975,"end":106.295,"sentiment":"neutral","sentiment_score":-0.1566600650548935},{"text":"It's not I'm I'm not spelling it properly.","start":106.295,"end":108.534996,"sentiment":"neutral","sentiment_score":-0.2455173972994089},{"text":"Hang on a sec.","start":108.534996,"end":109.515,"sentiment":"neutral","sentiment_score":-0.05376217421144247},{"text":"So is that the phone number 0451, is that associated with the account?","start":110.695,"end":116.235,"sentiment":"neutral","sentiment_score":-0.01639559306204319},{"text":"Okay.","start":117.735,"end":118.235,"sentiment":"neutral","sentiment_score":-0.004976511932909489}],"sentiment":"neutral","sentiment_score":-0.09459137637168169,"channel":0,"num_words":27,"start":105.975,"end":118.235},{"sentences":[{"text":"Okay.","start":121.850006,"end":122.350006,"sentiment":"neutral","sentiment_score":-0.003732020501047373},{"text":"Huiping Shu, that one?","start":122.73,"end":124.350006,"sentiment":"neutral","sentiment_score":-0.004453596076928079}],"sentiment":"neutral","sentiment_score":-0.004309280961751938,"channel":0,"num_words":5,"start":121.850006,"end":124.350006},{"sentences":[{"text":"Yes.","start":124.01,"end":124.41,"sentiment":"neutral","sentiment_score":0.019909100607037544},{"text":"Yes.","start":124.41,"end":124.91,"sentiment":"neutral","sentiment_score":0.03085140697658062}],"sentiment":"neutral","sentiment_score":0.025380253791809082,"channel":1,"num_words":2,"start":124.01,"end":124.91},{"sentences":[{"text":"Okay.","start":125.61,"end":125.93,"sentiment":"neutral","sentiment_score":0.05680220574140549},{"text":"Your service was up and running.","start":125.93,"end":128.51001,"sentiment":"neutral","sentiment_score":0.15089233095447221},{"text":"And your 270 Mosley Street, is that one of the the okay.","start":129.69,"end":139.395,"sentiment":"neutral","sentiment_score":0.06691917094091575},{"text":"So when did the service stop?","start":139.455,"end":141.475,"sentiment":"neutral","sentiment_score":-0.03776782751083374}],"sentiment":"neutral","sentiment_score":0.06154317110776901,"channel":0,"num_words":25,"start":125.61,"end":141.475},{"sentences":[{"text":"Around 9AM.","start":143.09,"end":144.39,"sentiment":"neutral","sentiment_score":-0.04127194359898567}],"sentiment":"neutral","sentiment_score":-0.04127194359898567,"channel":1,"num_words":2,"start":143.09,"end":144.39},{"sentences":[{"text":"No.","start":147.56,"end":147.72,"sentiment":"neutral","sentiment_score":-0.09568600356578828},{"text":"And I am.","start":147.72,"end":148.36,"sentiment":"neutral","sentiment_score":-0.07703692466020584},{"text":"Okay.","start":148.36,"end":148.68,"sentiment":"neutral","sentiment_score":-0.04978810995817184},{"text":"Let me just check something.","start":148.68,"end":150.06,"sentiment":"neutral","sentiment_score":-0.046721866726875304}],"sentiment":"neutral","sentiment_score":-0.06101942211389542,"channel":0,"num_words":10,"start":147.56,"end":150.06},{"sentences":[{"text":"Yeah.","start":161.415,"end":161.535,"sentiment":"neutral","sentiment_score":-0.051363810896873474},{"text":"I tried to restart all the connections and all the machines.","start":161.535,"end":165.495,"sentiment":"neutral","sentiment_score":-0.0900229462845759}],"sentiment":"neutral","sentiment_score":-0.08680135166893403,"channel":1,"num_words":12,"start":161.415,"end":165.495},{"sentences":[{"text":"You haven't","start":165.055,"end":165.535,"sentiment":"neutral","sentiment_score":-0.07316305488348007}],"sentiment":"neutral","sentiment_score":-0.07316305488348007,"channel":0,"num_words":2,"start":165.055,"end":165.535},{"sentences":[{"text":"Yeah.","start":165.495,"end":165.815,"sentiment":"neutral","sentiment_score":-0.05621379613876343}],"sentiment":"neutral","sentiment_score":-0.05621379613876343,"channel":1,"num_words":1,"start":165.495,"end":165.815},{"sentences":[{"text":"you haven't","start":165.535,"end":166.015,"sentiment":"neutral","sentiment_score":-0.07670486345887184}],"sentiment":"neutral","sentiment_score":-0.07670486345887184,"channel":0,"num_words":2,"start":165.535,"end":166.015},{"sentences":[{"text":"Yeah.","start":165.815,"end":166.215,"sentiment":"neutral","sentiment_score":-0.05204261839389801}],"sentiment":"neutral","sentiment_score":-0.05204261839389801,"channel":1,"num_words":1,"start":165.815,"end":166.215},{"sentences":[{"text":"pressed","start":166.015,"end":166.33499,"sentiment":"neutral","sentiment_score":-0.061032459139823914}],"sentiment":"neutral","sentiment_score":-0.061032459139823914,"channel":0,"num_words":1,"start":166.015,"end":166.33499},{"sentences":[{"text":"No.","start":166.215,"end":166.715,"sentiment":"neutral","sentiment_score":-0.13147252798080444}],"sentiment":"neutral","sentiment_score":-0.13147252798080444,"channel":1,"num_words":1,"start":166.215,"end":166.715},{"sentences":[{"text":"any reset buttons, have you?","start":166.33499,"end":168.035,"sentiment":"neutral","sentiment_score":-0.1160237431526184},{"text":"Okay.","start":169.61499,"end":170.015,"sentiment":"neutral","sentiment_score":0.0063604023307561874},{"text":"Good.","start":170.015,"end":170.25499,"sentiment":"neutral","sentiment_score":0.10649250447750092},{"text":"Good.","start":170.25499,"end":170.575,"sentiment":"neutral","sentiment_score":0.08489158749580383},{"text":"A lot of people, I don't know, for some reason, they've they pressed the reset button.","start":170.575,"end":174.175,"sentiment":"neutral","sentiment_score":-0.28527969401329756}],"sentiment":"neutral","sentiment_score":-0.20611872190299133,"channel":0,"num_words":24,"start":166.33499,"end":174.175},{"sentences":[{"text":"That just deletes everything inside the router, and then the Internet doesn't work.","start":174.175,"end":179.11,"sentiment":"negative","sentiment_score":-0.3801821917295456},{"text":"So you haven't pressed any reset button.","start":180.37001,"end":182.29001,"sentiment":"neutral","sentiment_score":0.021033050758498057},{"text":"That's good.","start":182.29001,"end":182.85,"sentiment":"positive","sentiment_score":0.3700069189071655},{"text":"Alright.","start":182.85,"end":183.17,"sentiment":"neutral","sentiment_score":0.0139974532648921},{"text":"I'm just trying to find out what's happening here, why you got no Internet.","start":183.17,"end":187.99,"sentiment":"neutral","sentiment_score":-0.26132729223796297}],"sentiment":"neutral","sentiment_score":-0.2081002145250504,"channel":0,"num_words":37,"start":174.175,"end":187.99},{"sentences":[{"text":"Yeah.","start":191.705,"end":192.105,"sentiment":"neutral","sentiment_score":-0.2857956886291504},{"text":"Because I work from home, and I lost the impact.","start":192.105,"end":195.085,"sentiment":"negative","sentiment_score":-0.5109844118356704}],"sentiment":"negative","sentiment_score":-0.4905127097259868,"channel":1,"num_words":11,"start":191.705,"end":195.085},{"sentences":[{"text":"That's not good.","start":195.875,"end":196.595,"sentiment":"negative","sentiment_score":-0.6637405355771383},{"text":"Yeah.","start":196.595,"end":196.835,"sentiment":"neutral","sentiment_score":-0.0801764577627182},{"text":"And what sort of work","start":196.835,"end":197.63501,"sentiment":"neutral","sentiment_score":-0.0734527811408043}],"sentiment":"neutral","sentiment_score":-0.2709624411331283,"channel":0,"num_words":9,"start":195.875,"end":197.63501},{"sentences":[{"text":"Yeah.","start":197.545,"end":198.045,"sentiment":"neutral","sentiment_score":-0.01813424378633499}],"sentiment":"neutral","sentiment_score":-0.01813424378633499,"channel":1,"num_words":1,"start":197.545,"end":198.045},{"sentences":[{"text":"do you do?","start":197.63501,"end":198.625,"sentiment":"neutral","sentiment_score":-0.01786070503294468}],"sentiment":"neutral","sentiment_score":-0.01786070503294468,"channel":0,"num_words":3,"start":197.63501,"end":198.625},{"sentences":[{"text":"Yeah.","start":198.75,"end":199.25,"sentiment":"neutral","sentiment_score":-0.007313607260584831},{"text":"It's mechanical","start":200.11,"end":200.93001,"sentiment":"neutral","sentiment_score":-0.02693537762388587}],"sentiment":"neutral","sentiment_score":-0.020394787502785523,"channel":1,"num_words":3,"start":198.75,"end":200.93001},{"sentences":[{"text":"Mechanical designs","start":202.45,"end":203.51001,"sentiment":"neutral","sentiment_score":-0.04503361135721207}],"sentiment":"neutral","sentiment_score":-0.04503361135721207,"channel":0,"num_words":2,"start":202.45,"end":203.51001},{"sentences":[{"text":"design.","start":203.15001,"end":203.65001,"sentiment":"neutral","sentiment_score":-0.015370089560747148},{"text":"Yeah.","start":204.03,"end":204.27,"sentiment":"neutral","sentiment_score":-0.005285159684717655},{"text":"I'm a mechanical","start":204.27,"end":205.07,"sentiment":"neutral","sentiment_score":-0.0203964797159036}],"sentiment":"neutral","sentiment_score":-0.01636893767863512,"channel":1,"num_words":5,"start":203.15001,"end":205.07},{"sentences":[{"text":"for","start":204.61002,"end":205.11002,"sentiment":"neutral","sentiment_score":-0.04103554040193558}],"sentiment":"neutral","sentiment_score":-0.04103554040193558,"channel":0,"num_words":1,"start":204.61002,"end":205.11002},{"sentences":[{"text":"design engineer.","start":205.07,"end":205.89,"sentiment":"neutral","sentiment_score":-0.02471822965890169},{"text":"So","start":206.03,"end":206.53,"sentiment":"neutral","sentiment_score":-0.04339642822742462}],"sentiment":"neutral","sentiment_score":-0.030944295848409336,"channel":1,"num_words":3,"start":205.07,"end":206.53},{"sentences":[{"text":"automotives?","start":206.21,"end":206.71,"sentiment":"neutral","sentiment_score":-0.07491452991962433}],"sentiment":"neutral","sentiment_score":-0.07491452991962433,"channel":0,"num_words":1,"start":206.21,"end":206.71},{"sentences":[{"text":"The the real waste the the real way.","start":210.35,"end":212.625,"sentiment":"negative","sentiment_score":-0.33383456245064735}],"sentiment":"negative","sentiment_score":-0.33383456245064735,"channel":1,"num_words":8,"start":210.35,"end":212.625},{"sentences":[{"text":"Oh, the railway.","start":213.49,"end":214.31,"sentiment":"neutral","sentiment_score":-0.04308684046069781}],"sentiment":"neutral","sentiment_score":-0.04308684046069781,"channel":0,"num_words":3,"start":213.49,"end":214.31},{"sentences":[{"text":"Yeah.","start":215.025,"end":215.425,"sentiment":"neutral","sentiment_score":-0.0130187775939703},{"text":"The locomotive.","start":215.425,"end":216.165,"sentiment":"neutral","sentiment_score":-0.02347627468407154}],"sentiment":"neutral","sentiment_score":-0.01999044232070446,"channel":1,"num_words":3,"start":215.025,"end":216.165},{"sentences":[{"text":"I thought I thought you can buddy design me a new car.","start":215.865,"end":219.005,"sentiment":"neutral","sentiment_score":-0.06773589070265491}],"sentiment":"neutral","sentiment_score":-0.06773589070265491,"channel":0,"num_words":12,"start":215.865,"end":219.005},{"sentences":[{"text":"Yeah.","start":219.745,"end":220.065,"sentiment":"neutral","sentiment_score":0.011147596873342993},{"text":"Yeah.","start":220.065,"end":220.565,"sentiment":"neutral","sentiment_score":0.01788455620408058},{"text":"The new train.","start":221.105,"end":222.005,"sentiment":"neutral","sentiment_score":0.01498014604051908}],"sentiment":"neutral","sentiment_score":0.014794518239796162,"channel":1,"num_words":5,"start":219.745,"end":222.005},{"sentences":[{"text":"Okay.","start":223.945,"end":224.345,"sentiment":"neutral","sentiment_score":0.015250859782099724},{"text":"One second.","start":224.345,"end":225.145,"sentiment":"neutral","sentiment_score":0.006820497568696737},{"text":"Let me just check.","start":225.145,"end":226.365,"sentiment":"neutral","sentiment_score":0.009612742811441422},{"text":"Your unit, 2217 Moseley Street.","start":233.61,"end":236.65,"sentiment":"neutral","sentiment_score":0.009718627482652665},{"text":"Right?","start":236.65,"end":237.15,"sentiment":"neutral","sentiment_score":0.008669339120388031}],"sentiment":"neutral","sentiment_score":0.009585023284531556,"channel":0,"num_words":13,"start":223.945,"end":237.15},{"sentences":[{"text":"Unit 22.","start":238.31,"end":239.59,"sentiment":"neutral","sentiment_score":0.0017884604167193174},{"text":"Yeah.","start":239.59,"end":240.09,"sentiment":"neutral","sentiment_score":0.004752101376652718}],"sentiment":"neutral","sentiment_score":0.0027763407366971173,"channel":1,"num_words":3,"start":238.31,"end":240.09},{"sentences":[{"text":"What we got is.","start":241.29,"end":242.67,"sentiment":"neutral","sentiment_score":-0.007820726372301579},{"text":"Is that do you know that person?","start":243.37,"end":244.90999,"sentiment":"neutral","sentiment_score":-0.009813571614878518}],"sentiment":"neutral","sentiment_score":-0.009088900617577812,"channel":0,"num_words":11,"start":241.29,"end":244.90999},{"sentences":[{"text":"Can can I say again?","start":248.845,"end":250.065,"sentiment":"neutral","sentiment_score":-0.018994065746665}],"sentiment":"neutral","sentiment_score":-0.018994065746665,"channel":1,"num_words":5,"start":248.845,"end":250.065},{"sentences":[{"text":"Zhiwai Zhao.","start":251.375,"end":252.75499,"sentiment":"neutral","sentiment_score":-0.0009664280805736779}],"sentiment":"neutral","sentiment_score":-0.0009664280805736779,"channel":0,"num_words":2,"start":251.375,"end":252.75499},{"sentences":[{"text":"Yeah.","start":254.365,"end":254.52501,"sentiment":"neutral","sentiment_score":-0.005089601967483759},{"text":"Because I I rent an apartment, not the owner.","start":254.52501,"end":260.63998,"sentiment":"neutral","sentiment_score":-0.027264622764454946}],"sentiment":"neutral","sentiment_score":-0.02504712068475783,"channel":1,"num_words":10,"start":254.365,"end":260.63998},{"sentences":[{"text":"Okay.","start":261.27002,"end":261.67,"sentiment":"neutral","sentiment_score":-0.010207867249846458},{"text":"Hang on a minute.","start":261.67,"end":262.57,"sentiment":"neutral","sentiment_score":-0.020910719875246286},{"text":"So","start":262.79,"end":263.29,"sentiment":"neutral","sentiment_score":-0.013202030211687088}],"sentiment":"neutral","sentiment_score":-0.017842129493753116,"channel":0,"num_words":6,"start":261.27002,"end":263.29},{"sentences":[{"text":"Yeah.","start":263.02,"end":263.52,"sentiment":"neutral","sentiment_score":-0.01139854546636343}],"sentiment":"neutral","sentiment_score":-0.01139854546636343,"channel":1,"num_words":1,"start":263.02,"end":263.52},{"sentences":[{"text":"yeah.","start":263.75,"end":263.91,"sentiment":"neutral","sentiment_score":-0.012659493833780289},{"text":"Okay.","start":263.91,"end":264.41,"sentiment":"neutral","sentiment_score":-0.013664628379046915},{"text":"Okay.","start":268.63,"end":269.03,"sentiment":"neutral","sentiment_score":-0.02626927569508553},{"text":"It looks like there must be an issue with Super Networks.","start":269.03,"end":272.01,"sentiment":"neutral","sentiment_score":-0.11693759601224553},{"text":"It's not.","start":272.31,"end":273.21002,"sentiment":"neutral","sentiment_score":-0.14824388921260834}],"sentiment":"neutral","sentiment_score":-0.10221217077923939,"channel":0,"num_words":16,"start":263.75,"end":273.21002},{"sentences":[{"text":"Yep.","start":273.035,"end":273.535,"sentiment":"neutral","sentiment_score":-0.07815399765968323}],"sentiment":"neutral","sentiment_score":-0.07815399765968323,"channel":1,"num_words":1,"start":273.035,"end":273.535},{"sentences":[{"text":"There's an internal error here","start":274.485,"end":276.585,"sentiment":"neutral","sentiment_score":-0.16771911084651947}],"sentiment":"neutral","sentiment_score":-0.16771911084651947,"channel":0,"num_words":5,"start":274.485,"end":276.585},{"sentences":[{"text":"Okay.","start":277.995,"end":278.495,"sentiment":"neutral","sentiment_score":-0.18945005536079407}],"sentiment":"neutral","sentiment_score":-0.18945005536079407,"channel":1,"num_words":1,"start":277.995,"end":278.495},{"sentences":[{"text":"that's not allowing me to access your building at the moment.","start":278.88498,"end":283.625,"sentiment":"neutral","sentiment_score":-0.27088049189610913},{"text":"No.","start":285.04498,"end":285.54,"sentiment":"neutral","sentiment_score":-0.13841064274311066},{"text":"Okay.","start":285.7,"end":285.94,"sentiment":"neutral","sentiment_score":-0.09751130640506744},{"text":"So what's going on here?","start":285.94,"end":287.32,"sentiment":"neutral","sentiment_score":-0.06750451922416686},{"text":"Alright.","start":288.1,"end":288.58002,"sentiment":"neutral","sentiment_score":-0.012160094454884527}],"sentiment":"neutral","sentiment_score":-0.18764684476742619,"channel":0,"num_words":19,"start":278.88498,"end":288.58002},{"sentences":[{"text":"So you have a white box on the wall.","start":288.58002,"end":290.98,"sentiment":"neutral","sentiment_score":-0.019198353091875713},{"text":"Right?","start":290.98,"end":291.22,"sentiment":"neutral","sentiment_score":-0.008923497051000595},{"text":"You haven't touched anything.","start":291.22,"end":292.26,"sentiment":"neutral","sentiment_score":-0.06872536800801754},{"text":"Everything is just the same.","start":292.26,"end":293.64,"sentiment":"neutral","sentiment_score":-0.04352772831916809}],"sentiment":"neutral","sentiment_score":-0.03548677834241014,"channel":0,"num_words":19,"start":288.58002,"end":293.64},{"sentences":[{"text":"Yes.","start":294.69,"end":295.19,"sentiment":"neutral","sentiment_score":0.03320661559700966},{"text":"That's right.","start":295.25,"end":295.99,"sentiment":"neutral","sentiment_score":0.04552046023309231}],"sentiment":"neutral","sentiment_score":0.041415845354398094,"channel":1,"num_words":3,"start":294.69,"end":295.99},{"sentences":[{"text":"So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid","start":296.34,"end":306.295,"sentiment":"neutral","sentiment_score":0.005418809935111891}],"sentiment":"neutral","sentiment_score":0.005418809935111891,"channel":0,"num_words":44,"start":296.34,"end":306.295},{"sentences":[{"text":"Yep.","start":305.995,"end":306.495,"sentiment":"neutral","sentiment_score":0.010169606655836104}],"sentiment":"neutral","sentiment_score":0.010169606655836104,"channel":1,"num_words":1,"start":305.995,"end":306.495},{"sentences":[{"text":"ones, and the one on top should be flashing.","start":306.295,"end":308.555,"sentiment":"neutral","sentiment_score":0.007669348269701004}],"sentiment":"neutral","sentiment_score":0.007669348269701004,"channel":0,"num_words":9,"start":306.295,"end":308.555},{"sentences":[{"text":"Let me look at.","start":310.79498,"end":311.91,"sentiment":"neutral","sentiment_score":-0.00020800507627427578}],"sentiment":"neutral","sentiment_score":-0.00020800507627427578,"channel":1,"num_words":4,"start":310.79498,"end":311.91},{"sentences":[{"text":"Yeah.","start":312.55002,"end":313.05002,"sentiment":"neutral","sentiment_score":-0.00026934780180454254}],"sentiment":"neutral","sentiment_score":-0.00026934780180454254,"channel":0,"num_words":1,"start":312.55002,"end":313.05002},{"sentences":[{"text":"So, yeah, there are four lines, and the 12 of them are flashing.","start":320.47,"end":325.05,"sentiment":"neutral","sentiment_score":-0.04114047230149691}],"sentiment":"neutral","sentiment_score":-0.04114047230149691,"channel":1,"num_words":13,"start":320.47,"end":325.05},{"sentences":[{"text":"Which one is flashing?","start":327.375,"end":328.57498,"sentiment":"neutral","sentiment_score":-0.04599083214998245},{"text":"The both the top one and which other one?","start":328.57498,"end":330.835,"sentiment":"neutral","sentiment_score":-0.03616684964961476}],"sentiment":"neutral","sentiment_score":-0.039189613495881744,"channel":0,"num_words":13,"start":327.375,"end":330.835},{"sentences":[{"text":"Another one is the third one?","start":331.595,"end":334.41498,"sentiment":"neutral","sentiment_score":-0.04224898045261701},{"text":"The last two.","start":334.47498,"end":335.615,"sentiment":"neutral","sentiment_score":-0.03107520006597042}],"sentiment":"neutral","sentiment_score":-0.03852438699040148,"channel":1,"num_words":9,"start":331.595,"end":335.615},{"sentences":[{"text":"Yeah.","start":335.775,"end":336.095,"sentiment":"neutral","sentiment_score":-0.024745024740695953},{"text":"No.","start":336.095,"end":336.335,"sentiment":"neutral","sentiment_score":-0.10828979313373566},{"text":"That shouldn't be they should not be flashing.","start":336.335,"end":338.435,"sentiment":"neutral","sentiment_score":-0.1250011883676052},{"text":"They should be solid.","start":338.895,"end":340.115,"sentiment":"neutral","sentiment_score":-0.05501502938568592},{"text":"So","start":340.98,"end":341.14,"sentiment":"neutral","sentiment_score":-0.04994247481226921}],"sentiment":"neutral","sentiment_score":-0.09353646114468575,"channel":0,"num_words":15,"start":335.775,"end":341.14},{"sentences":[{"text":"Okay.","start":341.115,"end":341.615,"sentiment":"neutral","sentiment_score":-0.051203928887844086}],"sentiment":"neutral","sentiment_score":-0.051203928887844086,"channel":1,"num_words":1,"start":341.115,"end":341.615},{"sentences":[{"text":"then there must be an issue in","start":341.14,"end":344.98,"sentiment":"neutral","sentiment_score":-0.09299350849219731}],"sentiment":"neutral","sentiment_score":-0.09299350849219731,"channel":0,"num_words":7,"start":341.14,"end":344.98},{"sentences":[{"text":"Yeah.","start":344.77002,"end":345.27002,"sentiment":"neutral","sentiment_score":-0.0869741141796112}],"sentiment":"neutral","sentiment_score":-0.0869741141796112,"channel":1,"num_words":1,"start":344.77002,"end":345.27002},{"sentences":[{"text":"your building that hasn't been resolved yet.","start":344.98,"end":349.0,"sentiment":"neutral","sentiment_score":-0.23967865535191127},{"text":"And that's why it's got an internal server error 500.","start":349.22,"end":353.64,"sentiment":"neutral","sentiment_score":-0.1925695650279522},{"text":"So there","start":353.97498,"end":354.375,"sentiment":"neutral","sentiment_score":-0.06439447589218616}],"sentiment":"neutral","sentiment_score":-0.1964334310277512,"channel":0,"num_words":19,"start":344.98,"end":354.375},{"sentences":[{"text":"Yeah.","start":354.29,"end":354.79,"sentiment":"neutral","sentiment_score":-0.04435517638921738}],"sentiment":"neutral","sentiment_score":-0.04435517638921738,"channel":1,"num_words":1,"start":354.29,"end":354.79},{"sentences":[{"text":"must be an error there with one of the network switches there with Super Networks.","start":354.375,"end":360.875,"sentiment":"neutral","sentiment_score":-0.18115879744291305},{"text":"I'll","start":361.335,"end":361.835,"sentiment":"neutral","sentiment_score":-0.0036601386964321136}],"sentiment":"neutral","sentiment_score":-0.170065131271258,"channel":0,"num_words":16,"start":354.375,"end":361.835},{"sentences":[{"text":"Yeah.","start":361.51498,"end":362.01498,"sentiment":"neutral","sentiment_score":0.019466819241642952}],"sentiment":"neutral","sentiment_score":0.019466819241642952,"channel":1,"num_words":1,"start":361.51498,"end":362.01498},{"sentences":[{"text":"I'll log a ticket, a fault,","start":362.215,"end":364.47498,"sentiment":"neutral","sentiment_score":0.044771516074736915}],"sentiment":"neutral","sentiment_score":0.044771516074736915,"channel":0,"num_words":6,"start":362.215,"end":364.47498},{"sentences":[{"text":"Yep.","start":364.875,"end":365.375,"sentiment":"neutral","sentiment_score":0.06727862358093262}],"sentiment":"neutral","sentiment_score":0.06727862358093262,"channel":1,"num_words":1,"start":364.875,"end":365.375},{"sentences":[{"text":"and find out what's going on.","start":364.935,"end":367.03497,"sentiment":"neutral","sentiment_score":0.056341320276260376},{"text":"But don't touch anything.","start":367.28,"end":368.40002,"sentiment":"neutral","sentiment_score":-0.03046820219606161},{"text":"Just leave everything as it is.","start":368.40002,"end":370.1,"sentiment":"neutral","sentiment_score":0.06654274153212707},{"text":"Make","start":370.40002,"end":370.56,"sentiment":"neutral","sentiment_score":0.09014368057250977}],"sentiment":"neutral","sentiment_score":0.041504426037564,"channel":0,"num_words":17,"start":364.935,"end":370.56},{"sentences":[{"text":"Okay.","start":370.48,"end":370.98,"sentiment":"neutral","sentiment_score":0.12898030877113342}],"sentiment":"neutral","sentiment_score":0.12898030877113342,"channel":1,"num_words":1,"start":370.48,"end":370.98},{"sentences":[{"text":"sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated","start":370.56,"end":378.98,"sentiment":"neutral","sentiment_score":0.10784506611526012}],"sentiment":"neutral","sentiment_score":0.10784506611526012,"channel":0,"num_words":20,"start":370.56,"end":378.98},{"sentences":[{"text":"Yeah.","start":379.27002,"end":379.52002,"sentiment":"neutral","sentiment_score":0.05947791785001755},{"text":"Yeah.","start":379.52002,"end":379.92,"sentiment":"neutral","sentiment_score":0.032073974609375}],"sentiment":"neutral","sentiment_score":0.045775946229696274,"channel":1,"num_words":2,"start":379.27002,"end":379.92},{"sentences":[{"text":"and find","start":379.52002,"end":379.92,"sentiment":"neutral","sentiment_score":0.026989378966391087}],"sentiment":"neutral","sentiment_score":0.026989378966391087,"channel":0,"num_words":2,"start":379.52002,"end":379.92},{"sentences":[{"text":"Yeah.","start":379.92,"end":380.42,"sentiment":"neutral","sentiment_score":0.023282628506422043}],"sentiment":"neutral","sentiment_score":0.023282628506422043,"channel":1,"num_words":1,"start":379.92,"end":380.42},{"sentences":[{"text":"out what's going on.","start":379.92,"end":380.88,"sentiment":"neutral","sentiment_score":0.0047204496077029034},{"text":"Alright?","start":380.88,"end":381.2,"sentiment":"neutral","sentiment_score":0.01971838995814323},{"text":"Sorry about that, but, no, there's definitely","start":381.2,"end":383.895,"sentiment":"neutral","sentiment_score":-0.10134236088820867}],"sentiment":"neutral","sentiment_score":-0.055899694819042146,"channel":0,"num_words":12,"start":379.92,"end":383.895},{"sentences":[{"text":"Yeah.","start":383.71503,"end":383.95502,"sentiment":"neutral","sentiment_score":-0.03624305874109268}],"sentiment":"neutral","sentiment_score":-0.03624305874109268,"channel":1,"num_words":1,"start":383.71503,"end":383.95502},{"sentences":[{"text":"some","start":383.895,"end":384.215,"sentiment":"neutral","sentiment_score":-0.019785171374678612}],"sentiment":"neutral","sentiment_score":-0.019785171374678612,"channel":0,"num_words":1,"start":383.895,"end":384.215},{"sentences":[{"text":"Yeah.","start":383.95502,"end":384.45502,"sentiment":"neutral","sentiment_score":-0.03298208490014076}],"sentiment":"neutral","sentiment_score":-0.03298208490014076,"channel":1,"num_words":1,"start":383.95502,"end":384.45502},{"sentences":[{"text":"error from Super","start":384.215,"end":387.895,"sentiment":"neutral","sentiment_score":-0.10635414471228917}],"sentiment":"neutral","sentiment_score":-0.10635414471228917,"channel":0,"num_words":3,"start":384.215,"end":387.895},{"sentences":[{"text":"It's caused","start":387.795,"end":388.195,"sentiment":"neutral","sentiment_score":-0.09754904732108116}],"sentiment":"neutral","sentiment_score":-0.09754904732108116,"channel":1,"num_words":2,"start":387.795,"end":388.195},{"sentences":[{"text":"Networks.","start":387.895,"end":388.395,"sentiment":"neutral","sentiment_score":-0.14305970072746277}],"sentiment":"neutral","sentiment_score":-0.14305970072746277,"channel":0,"num_words":1,"start":387.895,"end":388.395},{"sentences":[{"text":"the maintenance today?","start":388.195,"end":389.415,"sentiment":"neutral","sentiment_score":-0.06837274382511775}],"sentiment":"neutral","sentiment_score":-0.06837274382511775,"channel":1,"num_words":3,"start":388.195,"end":389.415},{"sentences":[{"text":"Sorry?","start":390.055,"end":390.555,"sentiment":"neutral","sentiment_score":-0.05385309457778931}],"sentiment":"neutral","sentiment_score":-0.05385309457778931,"channel":0,"num_words":1,"start":390.055,"end":390.555},{"sentences":[{"text":"It's it's caused the maintenance?","start":390.99503,"end":392.535,"sentiment":"neutral","sentiment_score":-0.06681688502430916}],"sentiment":"neutral","sentiment_score":-0.06681688502430916,"channel":1,"num_words":5,"start":390.99503,"end":392.535},{"sentences":[{"text":"No.","start":393.255,"end":393.415,"sentiment":"neutral","sentiment_score":-0.12224239110946657},{"text":"No.","start":393.415,"end":393.575,"sentiment":"neutral","sentiment_score":-0.11037686467170715},{"text":"But the maintenance was for for different","start":393.575,"end":398.19,"sentiment":"neutral","sentiment_score":-0.07454244792461395}],"sentiment":"neutral","sentiment_score":-0.08382404347260793,"channel":0,"num_words":9,"start":393.255,"end":398.19},{"sentences":[{"text":"Snowflake.","start":398.18002,"end":398.68002,"sentiment":"neutral","sentiment_score":-0.07091336697340012}],"sentiment":"neutral","sentiment_score":-0.07091336697340012,"channel":1,"num_words":1,"start":398.18002,"end":398.68002},{"sentences":[{"text":"buildings.","start":398.25,"end":398.75,"sentiment":"neutral","sentiment_score":-0.05794165283441544},{"text":"It","start":399.05,"end":399.21,"sentiment":"neutral","sentiment_score":-0.06979264318943024}],"sentiment":"neutral","sentiment_score":-0.06386714801192284,"channel":0,"num_words":2,"start":398.25,"end":399.21},{"sentences":[{"text":"Oh,","start":399.06,"end":399.22,"sentiment":"neutral","sentiment_score":-0.11595472693443298}],"sentiment":"neutral","sentiment_score":-0.11595472693443298,"channel":1,"num_words":1,"start":399.06,"end":399.22},{"sentences":[{"text":"wasn't","start":399.21,"end":399.53,"sentiment":"neutral","sentiment_score":-0.11416991800069808}],"sentiment":"neutral","sentiment_score":-0.11416991800069808,"channel":0,"num_words":1,"start":399.21,"end":399.53},{"sentences":[{"text":"okay.","start":399.22,"end":399.62003,"sentiment":"neutral","sentiment_score":-0.08313504606485367},{"text":"Yeah.","start":399.62003,"end":400.12003,"sentiment":"neutral","sentiment_score":-0.045862339437007904}],"sentiment":"neutral","sentiment_score":-0.06449869275093079,"channel":1,"num_words":2,"start":399.22,"end":400.12003},{"sentences":[{"text":"it was for","start":399.77,"end":400.67,"sentiment":"neutral","sentiment_score":-0.04223605617880821}],"sentiment":"neutral","sentiment_score":-0.04223605617880821,"channel":0,"num_words":3,"start":399.77,"end":400.67},{"sentences":[{"text":"Yeah.","start":402.34003,"end":402.66,"sentiment":"neutral","sentiment_score":-0.03650017827749252},{"text":"Yeah.","start":402.66,"end":402.90002,"sentiment":"neutral","sentiment_score":-0.03863505274057388},{"text":"Yeah.","start":402.90002,"end":403.14,"sentiment":"neutral","sentiment_score":-0.051130376756191254},{"text":"I haven't saw my my my address in the list.","start":403.14,"end":408.92,"sentiment":"neutral","sentiment_score":-0.1010336734354496},{"text":"Yeah.","start":408.98,"end":409.22,"sentiment":"neutral","sentiment_score":-0.07465028762817383}],"sentiment":"neutral","sentiment_score":-0.08651804498263768,"channel":1,"num_words":14,"start":402.34003,"end":409.22},{"sentences":[{"text":"I haven't saw that.","start":409.22,"end":410.36002,"sentiment":"neutral","sentiment_score":-0.1021199356764555}],"sentiment":"neutral","sentiment_score":-0.1021199356764555,"channel":1,"num_words":4,"start":409.22,"end":410.36002},{"sentences":[{"text":"yeah.","start":410.25,"end":410.57,"sentiment":"neutral","sentiment_score":-0.09009657055139542},{"text":"Because that would have been sent out.","start":410.57,"end":412.59,"sentiment":"neutral","sentiment_score":-0.11297353676387242},{"text":"Also, where is it?","start":414.765,"end":416.305,"sentiment":"neutral","sentiment_score":-0.04232344776391983},{"text":"I just told it here before.","start":422.685,"end":424.145,"sentiment":"neutral","sentiment_score":-0.04880328973134359},{"text":"Okay.","start":428.0,"end":428.32,"sentiment":"neutral","sentiment_score":-0.010934233665466309}],"sentiment":"neutral","sentiment_score":-0.07126100478987944,"channel":0,"num_words":19,"start":410.25,"end":428.32},{"sentences":[{"text":"So the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia","start":428.32,"end":438.26,"sentiment":"neutral","sentiment_score":-0.00867527221562341}],"sentiment":"neutral","sentiment_score":-0.00867527221562341,"channel":0,"num_words":20,"start":428.32,"end":438.26},{"sentences":[{"text":"Yeah.","start":437.9,"end":438.4,"sentiment":"neutral","sentiment_score":-0.0157332681119442}],"sentiment":"neutral","sentiment_score":-0.0157332681119442,"channel":1,"num_words":1,"start":437.9,"end":438.4},{"sentences":[{"text":"Teague.","start":438.40002,"end":438.90002,"sentiment":"neutral","sentiment_score":-0.02360067330300808},{"text":"These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose,","start":439.385,"end":444.925,"sentiment":"neutral","sentiment_score":-0.014520800594861308}],"sentiment":"neutral","sentiment_score":-0.01521925234164183,"channel":0,"num_words":13,"start":438.40002,"end":444.925},{"sentences":[{"text":"Okay.","start":444.435,"end":444.935,"sentiment":"neutral","sentiment_score":-0.04811767116189003}],"sentiment":"neutral","sentiment_score":-0.04811767116189003,"channel":1,"num_words":1,"start":444.435,"end":444.935},{"sentences":[{"text":"and.","start":445.145,"end":445.645,"sentiment":"neutral","sentiment_score":-0.05690367519855499},{"text":"So you're not there, which means that maybe because of the maintenance, it might have affected your area.","start":445.785,"end":454.445,"sentiment":"neutral","sentiment_score":-0.19040730057491195},{"text":"So we're looking","start":455.72998,"end":456.71,"sentiment":"neutral","sentiment_score":-0.050467791656653084}],"sentiment":"neutral","sentiment_score":-0.16525629365986044,"channel":0,"num_words":22,"start":445.145,"end":456.71},{"sentences":[{"text":"Okay.","start":457.97,"end":458.47,"sentiment":"neutral","sentiment_score":-0.023114629089832302}],"sentiment":"neutral","sentiment_score":-0.023114629089832302,"channel":1,"num_words":1,"start":457.97,"end":458.47},{"sentences":[{"text":"at Moseley Street.","start":458.28998,"end":459.25,"sentiment":"neutral","sentiment_score":-0.017705794734259445},{"text":"Let me just see if I can pull this one out.","start":459.25,"end":461.59,"sentiment":"neutral","sentiment_score":-0.02529740452089093},{"text":"Yeah.","start":465.00998,"end":465.25,"sentiment":"neutral","sentiment_score":-0.04718621075153351},{"text":"No.","start":465.25,"end":465.49,"sentiment":"neutral","sentiment_score":-0.13050001859664917},{"text":"Because I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem.","start":465.49,"end":472.735,"sentiment":"neutral","sentiment_score":-0.14656045186248692}],"sentiment":"neutral","sentiment_score":-0.09824750011198614,"channel":0,"num_words":38,"start":458.28998,"end":472.735},{"sentences":[{"text":"Oh, okay.","start":472.315,"end":472.89502,"sentiment":"neutral","sentiment_score":-0.06899551302194595},{"text":"Same","start":473.11502,"end":473.435,"sentiment":"neutral","sentiment_score":-0.06015278398990631}],"sentiment":"neutral","sentiment_score":-0.06604793667793274,"channel":1,"num_words":3,"start":472.315,"end":473.435},{"sentences":[{"text":"So","start":473.195,"end":473.435,"sentiment":"neutral","sentiment_score":-0.09317311644554138}],"sentiment":"neutral","sentiment_score":-0.09317311644554138,"channel":0,"num_words":1,"start":473.195,"end":473.435},{"sentences":[{"text":"problem.","start":473.435,"end":473.935,"sentiment":"neutral","sentiment_score":-0.10853998363018036}],"sentiment":"neutral","sentiment_score":-0.10853998363018036,"channel":1,"num_words":1,"start":473.435,"end":473.935},{"sentences":[{"text":"it could be the","start":473.435,"end":473.995,"sentiment":"neutral","sentiment_score":-0.11296472139656544}],"sentiment":"neutral","sentiment_score":-0.11296472139656544,"channel":0,"num_words":4,"start":473.435,"end":473.995},{"sentences":[{"text":"Oh,","start":473.995,"end":474.23502,"sentiment":"neutral","sentiment_score":-0.11847908049821854}],"sentiment":"neutral","sentiment_score":-0.11847908049821854,"channel":1,"num_words":1,"start":473.995,"end":474.23502},{"sentences":[{"text":"whole building","start":473.995,"end":474.555,"sentiment":"neutral","sentiment_score":-0.12342343851923943}],"sentiment":"neutral","sentiment_score":-0.12342343851923943,"channel":0,"num_words":2,"start":473.995,"end":474.555},{"sentences":[{"text":"okay.","start":474.23502,"end":474.73502,"sentiment":"neutral","sentiment_score":-0.12602727115154266}],"sentiment":"neutral","sentiment_score":-0.12602727115154266,"channel":1,"num_words":1,"start":474.23502,"end":474.73502},{"sentences":[{"text":"might be might be having an issue.","start":474.555,"end":476.255,"sentiment":"neutral","sentiment_score":-0.16438878434044973}],"sentiment":"neutral","sentiment_score":-0.16438878434044973,"channel":0,"num_words":7,"start":474.555,"end":476.255},{"sentences":[{"text":"Yeah.","start":476.715,"end":477.035,"sentiment":"neutral","sentiment_score":-0.04885924234986305},{"text":"Yeah.","start":477.035,"end":477.435,"sentiment":"neutral","sentiment_score":-0.03523865342140198},{"text":"Yeah.","start":477.435,"end":477.755,"sentiment":"neutral","sentiment_score":-0.022598229348659515},{"text":"Understand.","start":477.755,"end":478.255,"sentiment":"neutral","sentiment_score":-0.020387141034007072},{"text":"Yeah.","start":478.875,"end":479.375,"sentiment":"neutral","sentiment_score":-0.0014727860689163208}],"sentiment":"neutral","sentiment_score":-0.025711210444569588,"channel":1,"num_words":5,"start":476.715,"end":479.375},{"sentences":[{"text":"Yeah.","start":478.955,"end":479.455,"sentiment":"neutral","sentiment_score":0.015097377821803091},{"text":"I'll I'll get the team to get in contact with you as soon as it's fixed up.","start":479.51498,"end":484.315,"sentiment":"neutral","sentiment_score":0.032368771731853485},{"text":"Alright?","start":484.315,"end":484.815,"sentiment":"neutral","sentiment_score":0.04718303680419922}],"sentiment":"neutral","sentiment_score":0.032239449161447976,"channel":0,"num_words":19,"start":478.955,"end":484.815},{"sentences":[{"text":"Okay.","start":485.2,"end":485.6,"sentiment":"neutral","sentiment_score":0.06208640709519386},{"text":"Yeah.","start":485.6,"end":485.92,"sentiment":"neutral","sentiment_score":0.10498601198196413},{"text":"Sounds cool.","start":485.92,"end":486.66,"sentiment":"neutral","sentiment_score":0.19482462853193283}],"sentiment":"neutral","sentiment_score":0.1391804190352559,"channel":1,"num_words":4,"start":485.2,"end":486.66},{"sentences":[{"text":"Alright.","start":486.61002,"end":487.09,"sentiment":"neutral","sentiment_score":0.04170691967010498},{"text":"No problem.","start":487.09,"end":487.73,"sentiment":"neutral","sentiment_score":-0.008628575131297112},{"text":"Sorry about that, but these things, unfortunately,","start":487.73,"end":489.67,"sentiment":"neutral","sentiment_score":-0.16869779995509557}],"sentiment":"neutral","sentiment_score":-0.11564348302781582,"channel":0,"num_words":10,"start":486.61002,"end":489.67},{"sentences":[{"text":"No.","start":489.2,"end":489.7,"sentiment":"neutral","sentiment_score":-0.3090820908546448}],"sentiment":"neutral","sentiment_score":-0.3090820908546448,"channel":1,"num_words":1,"start":489.2,"end":489.7},{"sentences":[{"text":"do happen.","start":489.73,"end":490.39,"sentiment":"neutral","sentiment_score":-0.30243054032325745}],"sentiment":"neutral","sentiment_score":-0.30243054032325745,"channel":0,"num_words":2,"start":489.73,"end":490.39},{"sentences":[{"text":"Yeah.","start":490.98093,"end":491.22092,"sentiment":"neutral","sentiment_score":-0.09265507757663728},{"text":"Yeah.","start":491.22092,"end":491.46094,"sentiment":"neutral","sentiment_score":-0.05090188980102539},{"text":"Yeah.","start":491.46094,"end":491.7809,"sentiment":"neutral","sentiment_score":-0.02970430813729763},{"text":"I understand.","start":491.7809,"end":493.22092,"sentiment":"neutral","sentiment_score":-0.023187141865491867}],"sentiment":"neutral","sentiment_score":-0.04392711184918881,"channel":1,"num_words":5,"start":490.98093,"end":493.22092},{"sentences":[{"text":"Alright","start":493.49,"end":493.81,"sentiment":"neutral","sentiment_score":-0.018366537988185883}],"sentiment":"neutral","sentiment_score":-0.018366537988185883,"channel":0,"num_words":1,"start":493.49,"end":493.81},{"sentences":[{"text":"No","start":493.66092,"end":494.16092,"sentiment":"neutral","sentiment_score":-0.12375669181346892}],"sentiment":"neutral","sentiment_score":-0.12375669181346892,"channel":1,"num_words":1,"start":493.66092,"end":494.16092},{"sentences":[{"text":"then.","start":493.81,"end":494.05,"sentiment":"neutral","sentiment_score":-0.11175421625375748},{"text":"Well, you have a nice","start":494.05,"end":494.85,"sentiment":"neutral","sentiment_score":-0.061522777378559115}],"sentiment":"neutral","sentiment_score":-0.06989468385775884,"channel":0,"num_words":6,"start":493.81,"end":494.85},{"sentences":[{"text":"worries.","start":494.60092,"end":495.10092,"sentiment":"neutral","sentiment_score":0.01931002363562584}],"sentiment":"neutral","sentiment_score":0.01931002363562584,"channel":1,"num_words":1,"start":494.60092,"end":495.10092},{"sentences":[{"text":"day.","start":494.85,"end":495.35,"sentiment":"neutral","sentiment_score":0.0459868460893631}],"sentiment":"neutral","sentiment_score":0.0459868460893631,"channel":0,"num_words":1,"start":494.85,"end":495.35},{"sentences":[{"text":"Yeah.","start":495.54092,"end":495.86093,"sentiment":"neutral","sentiment_score":0.10740797221660614},{"text":"You too.","start":495.86093,"end":496.60092,"sentiment":"neutral","sentiment_score":0.17691929638385773}],"sentiment":"neutral","sentiment_score":0.15374885499477386,"channel":1,"num_words":3,"start":495.54092,"end":496.60092},{"sentences":[{"text":"Thank","start":496.69,"end":497.01,"sentiment":"positive","sentiment_score":0.4615161120891571}],"sentiment":"positive","sentiment_score":0.4615161120891571,"channel":0,"num_words":1,"start":496.69,"end":497.01},{"sentences":[{"text":"Thank","start":496.98093,"end":497.30093,"sentiment":"positive","sentiment_score":0.4378618597984314}],"sentiment":"positive","sentiment_score":0.4378618597984314,"channel":1,"num_words":1,"start":496.98093,"end":497.30093},{"sentences":[{"text":"you.","start":497.01,"end":497.51,"sentiment":"positive","sentiment_score":0.3843553364276886}],"sentiment":"positive","sentiment_score":0.3843553364276886,"channel":0,"num_words":1,"start":497.01,"end":497.51},{"sentences":[{"text":"you.","start":497.30093,"end":497.70093,"sentiment":"neutral","sentiment_score":0.25584834814071655},{"text":"See you.","start":497.70093,"end":498.26093,"sentiment":"neutral","sentiment_score":0.179977647960186}],"sentiment":"neutral","sentiment_score":0.2052678813536962,"channel":1,"num_words":3,"start":497.30093,"end":498.26093},{"sentences":[{"text":"Bye.","start":497.89,"end":498.29,"sentiment":"neutral","sentiment_score":0.1264926642179489}],"sentiment":"neutral","sentiment_score":0.1264926642179489,"channel":0,"num_words":1,"start":497.89,"end":498.29},{"sentences":[{"text":"Bye.","start":498.26093,"end":498.76093,"sentiment":"neutral","sentiment_score":0.11721136420965196}],"sentiment":"neutral","sentiment_score":0.11721136420965196,"channel":1,"num_words":1,"start":498.26093,"end":498.76093},{"sentences":[{"text":"Bye.","start":498.29,"end":498.79,"sentiment":"neutral","sentiment_score":-0.08258117735385895}],"sentiment":"neutral","sentiment_score":-0.08258117735385895,"channel":0,"num_words":1,"start":498.29,"end":498.79}]},"summary":{"result":"success","short":"A customer calls Airtel tech support because their internet connection is down for the day. The representative asks for the customer's address and explains that there may be an internal server error causing the issue. The representative promises to keep the customer updated and send a technician to investigate the problem."},"intents":{"segments":[{"text":"This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home.","start_word":8,"end_word":29,"intents":[{"intent":"Fix internet connection","confidence_score":0.14192139}]},{"text":"It looks like there must be an issue with Super Networks. It's not. Yep.","start_word":482,"end_word":495,"intents":[{"intent":"Fix connection issues","confidence_score":0.00033844844}]},{"text":"I'll log a ticket, a fault, Yep. and find out what's going on. But don't touch anything. Just leave everything as it is. Make Okay. sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated Yeah.","start_word":698,"end_word":743,"intents":[{"intent":"Request technical assistance","confidence_score":0.006020139}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.26268404722213745},{"text":"Good good afternoon.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.545124888420105},{"text":"This is Huiping, and my Internet connection lost about six hours today from this morning until now because I work from home. So What can I what's check what's what area are you in? Hold on a sec. Because we just received California? Yeah. Yeah. an I email received a email. that This shows this new from 12PM to 1PM. It has my tenants. But from this morning this morning from 9AM and until now, still Yeah. Well, that no that hands. can you tell me the number or the name of the street that you're on? 17 Morsley Street, California. 17 Morsley Street. Moseley Street. Yes. Is that Super Networks? Or Yes. what let me have a look. Can I have the account holder's first name? First name is Huipeng, h u I p n g, and last name is x u e. My unit number is 22. Now how do you spell the first name? Sorry. Huipeng, h u I p e n g. H u I p E n g. p n t. P p e n g. P Yep. e P e. p for pen, Yep. e for I, n Yep. for noon, t. No. It's not I'm I'm not spelling it properly. Hang on a sec. So is that the phone number 0451, is that associated with the account? Okay. Okay. Huiping Shu, that one? Yes. Yes. Okay. Your service was up and running. And your 270 Mosley Street, is that one of the the okay. So when did the service stop? Around 9AM. No. And I am. Okay. Let me just check something. Yeah. I tried to restart all the connections and all the machines. You haven't Yeah. you haven't Yeah. pressed No. any reset buttons, have you? Okay. Good. Good. A lot of people, I don't know, for some reason, they've they pressed the reset button.","start_word":8,"end_word":320,"sentiment":"neutral","sentiment_score":-0.030729416757822037},{"text":"That just deletes everything inside the router, and then the Internet doesn't work.","start_word":321,"end_word":333,"sentiment":"negative","sentiment_score":-0.38339489698410034},{"text":"So you haven't pressed any reset button.","start_word":334,"end_word":340,"sentiment":"neutral","sentiment_score":0.025327786803245544},{"text":"That's good.","start_word":341,"end_word":342,"sentiment":"positive","sentiment_score":0.376241534948349},{"text":"Alright. I'm just trying to find out what's happening here, why you got no Internet. Yeah.","start_word":343,"end_word":358,"sentiment":"neutral","sentiment_score":-0.21910876035690308},{"text":"Because I work from home, and I lost the impact. That's not good.","start_word":359,"end_word":371,"sentiment":"negative","sentiment_score":-0.5580189824104309},{"text":"Yeah. And what sort of work Yeah. do you do? Yeah. It's mechanical Mechanical designs design. Yeah. I'm a mechanical for design engineer. So automotives? The the real waste the the real way. Oh, the railway. Yeah. The locomotive. I thought I thought you can buddy design me a new car. Yeah. Yeah. The new train. Okay. One second. Let me just check. Your unit, 2217 Moseley Street. Right? Unit 22. Yeah. What we got is. Is that do you know that person? Can can I say again? Zhiwai Zhao. Yeah. Because I I rent an apartment, not the owner. Okay. Hang on a minute. So Yeah. yeah. Okay. Okay. It looks like there must be an issue with Super Networks. It's not. Yep. There's an internal error here Okay. that's not allowing me to access your building at the moment. No. Okay. So what's going on here? Alright. So you have a white box on the wall. Right? You haven't touched anything. Everything is just the same. Yes. That's right. So the white box on the wall or all the lights on, is with the white box on the wall, you should have all the lights on, but the top light so on the side of the box, you'll see four lights, three solid Yep. ones, and the one on top should be flashing. Let me look at. Yeah. So, yeah, there are four lines, and the 12 of them are flashing. Which one is flashing? The both the top one and which other one? Another one is the third one? The last two. Yeah. No. That shouldn't be they should not be flashing. They should be solid. So Okay. then there must be an issue in Yeah. your building that hasn't been resolved yet. And that's why it's got an internal server error 500. So there Yeah. must be an error there with one of the network switches there with Super Networks. I'll Yeah. I'll log a ticket, a fault, Yep. and find out what's going on. But don't touch anything. Just leave everything as it is. Make Okay. sure everything's the same as before, and then I'll get one of our tech teams to just keep you updated Yeah. and Yeah. find out Yeah. what's going on. Alright? Sorry about that, but, no, there's definitely Yeah. some Yeah. error from Super It's caused Networks. the maintenance today? Sorry? It's it's caused the maintenance? No. No. But the maintenance was for for different Snowflake. buildings. It Oh, wasn't okay. Yeah. it was for Yeah. Yeah. Yeah. I haven't saw my my my address in the list. Yeah. I haven't saw that. yeah. Because that would have been sent out. Also, where is it? I just told it here before. Okay. So the maintenance was for 81 And 83 Cooyong Street, 1 Bully Street 34 And 38 Acton Street, 26 Cynthia Yeah. Teague. These are all in Canberra, Lanchester Street, Phillip, Fusier Street, Phillip, Melrose, Okay. and. So you're not there, which means that maybe because of the maintenance, it might have affected your area. So we're looking Okay. at Moseley Street. Let me just see if I can pull this one out. Yeah. No. Because I'm trying to I'm trying to pull out another customer from Number 7 Unit 36, and I've been the same problem. Oh, okay. Same So it problem. could be the whole Oh, building okay. might be might be having an issue. Yeah. Yeah. Yeah. Understand. Yeah. Yeah. I'll I'll get the team to get in contact with you as soon as it's fixed up. Alright? Okay. Yeah. Sounds cool. Alright. No problem. Sorry about that, but these things, unfortunately, No. do happen. Yeah. Yeah. Yeah. I understand. Alright No then. Well, you have a nice worries. day. Yeah. You too.","start_word":372,"end_word":1008,"sentiment":"neutral","sentiment_score":-0.05330072822315352},{"text":"Thank Thank you.","start_word":1009,"end_word":1011,"sentiment":"positive","sentiment_score":0.417022168636322},{"text":"you. See you. Bye. Bye. Bye.","start_word":1012,"end_word":1017,"sentiment":"neutral","sentiment_score":0.16951170191168785}],"average":{"sentiment":"neutral","sentiment_score":-0.050204238392948325}}}}