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The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.26,"sentiment":"negative","sentiment_score":-0.49249286311013357},{"text":"The person you are trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.5285202234983444},{"text":"At the tone, please record your message.","start":4.96,"end":7.22,"sentiment":"neutral","sentiment_score":-0.2207894857440676},{"text":"When you have finished recording, you may hang up.","start":7.3599997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.21331801017125449}],"sentiment":"negative","sentiment_score":-0.3696375990455801,"num_words":33,"start":0.16,"end":9.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Sahara. This is Airtel account. This is just a quick call to confirm and let you know that we already sent you the invoice for your new development charges. Kindly review and check the email that was sent Friday. If you need any assistance or if you have any questions, please let us know.\n\nAnd, also, if you would like or if you need any assistance to get connected to your services that's already been activated, please call us, and our tech rep will be more than happy to help you as well. Thank you.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.26,"sentiment":"negative","sentiment_score":-0.49249286311013357},{"text":"The person you are trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.5285202234983444},{"text":"At the tone, please record your message.","start":4.96,"end":7.22,"sentiment":"neutral","sentiment_score":-0.2207894857440676},{"text":"When you have finished recording, you may hang up.","start":7.3599997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.21331801017125449}],"sentiment":"negative","sentiment_score":-0.3696375990455801,"channel":1,"num_words":33,"start":0.16,"end":9.94},{"sentences":[{"text":"Hi, Sahara.","start":11.2,"end":12.179999,"sentiment":"neutral","sentiment_score":0.11191017925739288},{"text":"This is Airtel account.","start":12.559999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.17410102486610413},{"text":"This is just a quick call to confirm and let you know that we already sent you the invoice for your new development charges.","start":14.764999,"end":23.185,"sentiment":"neutral","sentiment_score":0.22346960039188465},{"text":"Kindly review and check the email that was sent Friday.","start":24.125,"end":29.025,"sentiment":"neutral","sentiment_score":0.09314258024096489},{"text":"If you need any assistance or if you have any questions, please let us know.","start":29.699999,"end":34.92,"sentiment":"neutral","sentiment_score":0.08042180190483729}],"sentiment":"neutral","sentiment_score":0.15311359451575712,"channel":0,"num_words":55,"start":11.2,"end":34.92},{"sentences":[{"text":"And, also, if you would like or if you need any assistance to get connected to your services that's already been activated, please call us, and our tech rep will be more than happy to help you as well.","start":35.379997,"end":50.078938,"sentiment":"neutral","sentiment_score":0.2724782218917822},{"text":"Thank you.","start":50.078938,"end":50.738937,"sentiment":"positive","sentiment_score":0.45882880687713623}],"sentiment":"neutral","sentiment_score":0.2815684943300922,"channel":0,"num_words":41,"start":35.379997,"end":50.738937}]},"summary":{"result":"success","short":"The customer's voicemail greets them and prompts them to leave a message. The agent informs the customer that they have sent an invoice for their new development charges and advises them to review and check their email. The agent also offers assistance for activating their services and connects them with a tech representative."},"intents":{"segments":[{"text":"This is Airtel account. This is just a quick call to confirm and let you know that we already sent you the invoice for your new development charges.","start_word":35,"end_word":62,"intents":[{"intent":"Confirm payment and offer assistance","confidence_score":0.00006436768}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.513996422290802},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Sahara. This is Airtel account. This is just a quick call to confirm and let you know that we already sent you the invoice for your new development charges. Kindly review and check the email that was sent Friday. If you need any assistance or if you have any questions, please let us know. And, also, if you would like or if you need any assistance to get connected to your services that's already been activated, please call us, and our tech rep will be more than happy to help you as well.","start_word":17,"end_word":126,"sentiment":"neutral","sentiment_score":0.13424888253211975},{"text":"Thank you.","start_word":127,"end_word":128,"sentiment":"positive","sentiment_score":0.5566408634185791}],"average":{"sentiment":"neutral","sentiment_score":0.06067826013145207}}}}