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Extension","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":1.12,"end":7.7,"sentiment":"positive","sentiment_score":0.5023332573473454},{"text":"If you know the extension, please dial it now.","start":9.04,"end":11.94,"sentiment":"neutral","sentiment_score":0.08379376928011577},{"text":"Otherwise, please make a selection from the following options.","start":12.96,"end":15.94,"sentiment":"neutral","sentiment_score":0.05356233153078291},{"text":"For end user customer care, press 2.","start":17.255001,"end":20.155,"sentiment":"neutral","sentiment_score":0.032264637893864086},{"text":"For sales and order inquiries, press 3.","start":21.255001,"end":24.395,"sentiment":"neutral","sentiment_score":0.03215813743216651}],"sentiment":"neutral","sentiment_score":0.20259367608620474,"num_words":48,"start":1.12,"end":24.395},{"sentences":[{"text":"For accounts inquiries, press 4.","start":25.415,"end":28.075,"sentiment":"neutral","sentiment_score":0.028160544112324715},{"text":"For marketing, press 5.","start":29.095001,"end":31.02,"sentiment":"neutral","sentiment_score":0.029208514839410782},{"text":"For warehouse, press 6.","start":32.14,"end":34.24,"sentiment":"neutral","sentiment_score":0.0257948637008667},{"text":"For purchasing, press 7.","start":35.34,"end":37.36,"sentiment":"neutral","sentiment_score":0.028948633931577206},{"text":"For all other inquiries, press 8.","start":38.46,"end":41.2,"sentiment":"neutral","sentiment_score":0.035273393305639424}],"sentiment":"neutral","sentiment_score":0.029923962186212124,"num_words":23,"start":25.415,"end":41.2},{"sentences":[{"text":"Good morning.","start":67.17,"end":67.65,"sentiment":"positive","sentiment_score":0.35045573115348816},{"text":"Columbus.","start":67.65,"end":67.97,"sentiment":"neutral","sentiment_score":0.2964496612548828},{"text":"This is Rayna.","start":67.97,"end":68.37,"sentiment":"neutral","sentiment_score":0.1921197772026062},{"text":"Amy speaking.","start":68.37,"end":69.19,"sentiment":"neutral","sentiment_score":0.12319421023130417},{"text":"Yeah.","start":74.815,"end":75.135,"sentiment":"neutral","sentiment_score":0.14538642764091492}],"sentiment":"neutral","sentiment_score":0.21838836703035566,"num_words":9,"start":67.17,"end":75.135},{"sentences":[{"text":"I'll just pop you here.","start":75.135,"end":75.854996,"sentiment":"neutral","sentiment_score":0.1241312026977539},{"text":"Wait a second.","start":75.854996,"end":76.595,"sentiment":"neutral","sentiment_score":0.05172758549451828},{"text":"Your call has been answered by Avaya IP Office.","start":118.24094,"end":120.98094,"sentiment":"neutral","sentiment_score":0.25527120298809475},{"text":"Extension","start":121.68094,"end":122.18094,"sentiment":"neutral","sentiment_score":0.03132045641541481}],"sentiment":"neutral","sentiment_score":0.17247778073781067,"num_words":18,"start":75.135,"end":122.18094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nGood morning. Columbus. This is Rayna. Amy speaking.\n\nChannel 0: Yeah. Good morning. I would like to speak with Edwin Nang.\n\nChannel 1: Yeah. I'll just pop you here. Wait a second.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Your call has been answered by Avaya IP Office. Extension","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":1.12,"end":7.7,"sentiment":"positive","sentiment_score":0.5023332573473454},{"text":"If you know the extension, please dial it now.","start":9.04,"end":11.94,"sentiment":"neutral","sentiment_score":0.08379376928011577},{"text":"Otherwise, please make a selection from the following options.","start":12.96,"end":15.94,"sentiment":"neutral","sentiment_score":0.05356233153078291},{"text":"For end user customer care, press 2.","start":17.255001,"end":20.155,"sentiment":"neutral","sentiment_score":0.032264637893864086},{"text":"For sales and order inquiries, press 3.","start":21.255001,"end":24.395,"sentiment":"neutral","sentiment_score":0.03215813743216651}],"sentiment":"neutral","sentiment_score":0.20259367608620474,"channel":1,"num_words":48,"start":1.12,"end":24.395},{"sentences":[{"text":"For accounts inquiries, press 4.","start":25.415,"end":28.075,"sentiment":"neutral","sentiment_score":0.028160544112324715},{"text":"For marketing, press 5.","start":29.095001,"end":31.02,"sentiment":"neutral","sentiment_score":0.029208514839410782},{"text":"For warehouse, press 6.","start":32.14,"end":34.24,"sentiment":"neutral","sentiment_score":0.0257948637008667},{"text":"For purchasing, press 7.","start":35.34,"end":37.36,"sentiment":"neutral","sentiment_score":0.028948633931577206},{"text":"For all other inquiries, press 8.","start":38.46,"end":41.2,"sentiment":"neutral","sentiment_score":0.035273393305639424}],"sentiment":"neutral","sentiment_score":0.029923962186212124,"channel":1,"num_words":23,"start":25.415,"end":41.2},{"sentences":[{"text":"Good morning.","start":67.17,"end":67.65,"sentiment":"positive","sentiment_score":0.35045573115348816},{"text":"Columbus.","start":67.65,"end":67.97,"sentiment":"neutral","sentiment_score":0.2964496612548828},{"text":"This is Rayna.","start":67.97,"end":68.37,"sentiment":"neutral","sentiment_score":0.1921197772026062},{"text":"Amy speaking.","start":68.37,"end":69.19,"sentiment":"neutral","sentiment_score":0.12319421023130417}],"sentiment":"neutral","sentiment_score":0.22751360945403576,"channel":1,"num_words":8,"start":67.17,"end":69.19},{"sentences":[{"text":"Yeah.","start":70.395,"end":70.634995,"sentiment":"neutral","sentiment_score":0.18996389210224152},{"text":"Good morning.","start":70.634995,"end":71.375,"sentiment":"positive","sentiment_score":0.3345099538564682},{"text":"I would like to speak with Edwin Nang.","start":71.994995,"end":74.575,"sentiment":"neutral","sentiment_score":0.15751544386148453}],"sentiment":"neutral","sentiment_score":0.19264612279155038,"channel":0,"num_words":11,"start":70.395,"end":74.575},{"sentences":[{"text":"Yeah.","start":74.815,"end":75.135,"sentiment":"neutral","sentiment_score":0.14538642764091492},{"text":"I'll just pop you here.","start":75.135,"end":75.854996,"sentiment":"neutral","sentiment_score":0.1241312026977539},{"text":"Wait a second.","start":75.854996,"end":76.595,"sentiment":"neutral","sentiment_score":0.05172758549451828}],"sentiment":"neutral","sentiment_score":0.10235835529035991,"channel":1,"num_words":9,"start":74.815,"end":76.595},{"sentences":[{"text":"Alright.","start":77.115,"end":77.615,"sentiment":"neutral","sentiment_score":0.2575305104255676},{"text":"Thank you.","start":77.674995,"end":78.494995,"sentiment":"positive","sentiment_score":0.5691764652729034}],"sentiment":"positive","sentiment_score":0.4652944803237915,"channel":0,"num_words":3,"start":77.115,"end":78.494995},{"sentences":[{"text":"Your call has been answered by Avaya IP Office.","start":118.24094,"end":120.98094,"sentiment":"neutral","sentiment_score":0.25527120298809475},{"text":"Extension","start":121.68094,"end":122.18094,"sentiment":"neutral","sentiment_score":0.03132045641541481}],"sentiment":"neutral","sentiment_score":0.23287612833082677,"channel":1,"num_words":10,"start":118.24094,"end":122.18094}]},"summary":{"result":"success","short":"A caller is given options to direct their call to Edwin reminded them to press 2 for end user customer care, 3 for sales and order inquiries, 4 for other inquiries, and 8 for marketing. The caller is then transferred to Columbus and is greeted by Amy, who informs them that their call has been answered by Avaya IP Office."},"intents":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":1,"end_word":16,"intents":[{"intent":"Express gratitude","confidence_score":0.0020075266}]},{"text":"This is Rayna. Amy speaking. Yeah.","start_word":74,"end_word":79,"intents":[{"intent":"Provide information","confidence_score":0.0018365083}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5041922926902771},{"text":"If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. Good morning. Columbus. This is Rayna. Amy speaking. Yeah. Good morning. I would like to speak with Edwin Nang. Yeah. I'll just pop you here. Wait a second. Alright.","start_word":16,"end_word":99,"sentiment":"neutral","sentiment_score":0.10034724324941637},{"text":"Thank you.","start_word":100,"end_word":101,"sentiment":"positive","sentiment_score":0.5654932856559753},{"text":"Your call has been answered by Avaya IP Office. Extension","start_word":102,"end_word":111,"sentiment":"neutral","sentiment_score":0.23620429635047913}],"average":{"sentiment":"neutral","sentiment_score":0.17517840234856857}}}}