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The customer is asked to wait for a callback from a sales representative. The customer provides a phone number and the call ends with pleasantries."},"intents":{"segments":[{"text":"Would you mind, waiting for their callback? They are calling you back right now.","start_word":38,"end_word":51,"intents":[{"intent":"Wait for callback","confidence_score":0.42645565}]}]},"sentiments":{"segments":[{"text":"Hi. Hello. This is Airtel accounts. We tried to transfer the call, but the line was disconnected. But one of our sales rep will call you back. Okay. It seems like they're having an issue in, transferred call. Would you mind, waiting for their callback? They are calling you back right now. I've already provided Uh-huh. your Okay. phone Yeah. Yeah. number I'll to I'll them. wait for their callback. Alright.","start_word":0,"end_word":70,"sentiment":"neutral","sentiment_score":-0.10116715729236604},{"text":"Thank you so much.","start_word":71,"end_word":74,"sentiment":"positive","sentiment_score":0.6313804388046265},{"text":"Have Yes. a Bye.","start_word":75,"end_word":78,"sentiment":"neutral","sentiment_score":0.26057276129722595},{"text":"good one.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.46942442655563354}],"average":{"sentiment":"neutral","sentiment_score":-0.03283300281556185}}}}