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What's this porting? Which porting? Sorry. Porting. Yeah. What about them? Yes. Yes. Well, the the account is ready for your access. Yes. That's one part of it. Yeah. But go on. What what do you what do you want to know? Yes. I remember that. And I've I've sent an email from the accounts team, but they haven't replied yet. Yeah. I have. And did you not I I sent the reply to the accounts team. Did you see that? Mhmm. Okay. Hold on. See. I replied I replied to you at support@itmax.net.au, and then my account team is in there as well, accounts at Comstock, on Tuesday the twenty sixth at 09:24AM. Oh, he said hi at Comstock accounts. Abdul from ITmax, a new Comstock partner, will be taking over services for Create Health. Can we please ensure a smooth transition for the entire service from Technetics to IT Mac solution? And then I told him, with billing adjustments being made ready for the July 1. It's with the accounts team at the moment. It's in your support email. Yeah. That's where you sent me the original email from support. That's alright. I will I will check with them to see where they're at with the whole process. That'll come back. That's okay. But service will still keep going. That's all. Well, even if sorry, sir. Let me explain one thing. Even if Technetics close it, the service is still technically active on our platforms. So nothing will get shut down. The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for it. That that so the end customer won't be affected in a sense. The service will still be running. If if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform. We keep things alive. It's just an internal transfer and a billing issue that we have to sort out from one account to another. Yep. But I'll I'll speak to the team. I'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier. That's all. Oh, okay. So so with with their service, you you're not moving anything physically, are you? You're keeping everything the same. Right? Yeah. You're not changing passwords. You're not doing username, like, skip credentials. You're not you're not changing anything. Right? Everything stays the same. You just okay. Well okay. Then we're not touching anything. We're just moving the entire account under your from Technics to you then. So because you're not doing any physical. Alright. Yeah. Okay. Alright. I'll just I'll make sure the team doesn't change anything in that sense from a technical perspective or the Credential from the that it's saying. It was just it's a billing move. That's what I thought, anyway. Yep. Okay. Okay. Alright. I'll do my best. I'll I'll just message the email. Okay. Alright. I'll come back to you tomorrow or something. Alright. 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Hi. It's Sean. Sorry. I missed your call earlier.\n\nYes. From Comstock. Oh, how do I say it? Sean. Yeah.\n\nYep. Yeah. That's alright. Yeah. No.\n\nIt's Yeah. It's different. Sorry. What's this porting? Which porting?\n\nSorry. Porting. Yeah. What about them? Yes.\n\nYes. Well, the the account is ready for your access. Yes. That's one part of it. Yeah.\n\nBut go on. What what do you what do you want to know? Yes. I remember that. And I've I've sent an email from the accounts team, but they haven't replied yet.\n\nYeah. I have. And did you not I I sent the reply to the accounts team. Did you see that? Mhmm.\n\nOkay. Hold on. See. I replied I replied to you at support@itmax.net.au, and then my account team is in there as well, accounts at Comstock, on Tuesday the twenty sixth at 09:24AM. Oh, he said hi at Comstock accounts.\n\nAbdul from ITmax, a new Comstock partner, will be taking over services for Create Health. Can we please ensure a smooth transition for the entire service from Technetics to IT Mac solution? And then I told him, with billing adjustments being made ready for the July 1. It's with the accounts team at the moment. It's in your support email.\n\nYeah. That's where you sent me the original email from support. That's alright. I will I will check with them to see where they're at with the whole process. That'll come back.\n\nThat's okay. But service will still keep going. That's all. Well, even if sorry, sir. Let me explain one thing.\n\nEven if Technetics close it, the service is still technically active on our platforms. So nothing will get shut down. The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for it. That that so the end customer won't be affected in a sense. The service will still be running.\n\nIf if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform. We keep things alive. It's just an internal transfer and a billing issue that we have to sort out from one account to another. Yep. But I'll I'll speak to the team.\n\nI'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier. That's all. Oh, okay. So so with with their service, you you're not moving anything physically, are you? You're keeping everything the same.\n\nRight? Yeah. You're not changing passwords. You're not doing username, like, skip credentials. You're not you're not changing anything.\n\nRight? Everything stays the same. You just okay. Well okay. Then we're not touching anything.\n\nWe're just moving the entire account under your from Technics to you then. So because you're not doing any physical. Alright. Yeah. Okay.\n\nAlright. I'll just I'll make sure the team doesn't change anything in that sense from a technical perspective or the Credential from the that it's saying. It was just it's a billing move. That's what I thought, anyway. Yep.\n\nOkay. Okay. Alright. I'll do my best. I'll I'll just message the email.\n\nOkay. Alright. I'll come back to you tomorrow or something. Alright. Thanks, Abdul.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Abdul?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.07523044943809509},{"text":"Hi.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.11232099682092668},{"text":"It's Sean.","start":4.3199997,"end":4.88,"sentiment":"neutral","sentiment_score":0.09280543401837349},{"text":"Sorry.","start":4.88,"end":5.04,"sentiment":"neutral","sentiment_score":-0.05543176084756851},{"text":"I missed your call earlier.","start":5.04,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.16975833773612975}],"sentiment":"neutral","sentiment_score":-0.05310611352324486,"num_words":10,"start":1.5999999,"end":6.3399997},{"sentences":[{"text":"Yes.","start":12.32,"end":12.735,"sentiment":"neutral","sentiment_score":0.03225186467170715},{"text":"From Comstock.","start":12.815,"end":13.634999,"sentiment":"neutral","sentiment_score":0.026338365860283375},{"text":"Oh, how do I say it?","start":17.295,"end":18.335,"sentiment":"neutral","sentiment_score":-0.004851236163328092},{"text":"Sean.","start":18.335,"end":18.835,"sentiment":"neutral","sentiment_score":0.013498098589479923},{"text":"Yeah.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.026834186166524887}],"sentiment":"neutral","sentiment_score":0.008741224015300924,"num_words":11,"start":12.32,"end":19.395},{"sentences":[{"text":"Yep.","start":20.574999,"end":21.074999,"sentiment":"neutral","sentiment_score":0.2246636599302292},{"text":"Yeah.","start":21.855,"end":22.095,"sentiment":"neutral","sentiment_score":0.17916521430015564},{"text":"That's alright.","start":22.095,"end":22.755,"sentiment":"neutral","sentiment_score":0.1369233876466751},{"text":"Yeah.","start":27.695,"end":27.935,"sentiment":"neutral","sentiment_score":-0.0004065129905939102},{"text":"No.","start":27.935,"end":28.175,"sentiment":"neutral","sentiment_score":-0.13377892971038818}],"sentiment":"neutral","sentiment_score":0.09058170113712549,"num_words":6,"start":20.574999,"end":28.175},{"sentences":[{"text":"It's Yeah.","start":28.175,"end":39.316666,"sentiment":"neutral","sentiment_score":-0.07526623830199242},{"text":"It's different.","start":39.316666,"end":39.61,"sentiment":"neutral","sentiment_score":-0.09755142778158188},{"text":"Sorry.","start":39.61,"end":39.756664,"sentiment":"neutral","sentiment_score":-0.06571999937295914},{"text":"What's this porting?","start":39.756664,"end":40.55,"sentiment":"neutral","sentiment_score":-0.05593564733862877},{"text":"Which porting?","start":40.77,"end":41.625,"sentiment":"neutral","sentiment_score":-0.030914047732949257}],"sentiment":"neutral","sentiment_score":-0.06409903690218925,"num_words":10,"start":28.175,"end":41.625},{"sentences":[{"text":"Sorry.","start":44.505,"end":45.005,"sentiment":"neutral","sentiment_score":-0.061459723860025406},{"text":"Porting.","start":45.065,"end":45.565,"sentiment":"neutral","sentiment_score":-0.01574619859457016},{"text":"Yeah.","start":47.705,"end":47.864998,"sentiment":"neutral","sentiment_score":0.012299387715756891},{"text":"What about them?","start":47.864998,"end":48.745,"sentiment":"neutral","sentiment_score":0.0019778755183021226},{"text":"Yes.","start":48.745,"end":49.245,"sentiment":"neutral","sentiment_score":0.05754037946462631}],"sentiment":"neutral","sentiment_score":-0.00020464695990085602,"num_words":7,"start":44.505,"end":49.245},{"sentences":[{"text":"Yes.","start":54.184998,"end":54.684998,"sentiment":"neutral","sentiment_score":0.11232954263687134},{"text":"Well, the the account is ready for your access.","start":55.31,"end":58.190002,"sentiment":"neutral","sentiment_score":0.26627596384949154},{"text":"Yes.","start":58.190002,"end":58.510002,"sentiment":"neutral","sentiment_score":0.15541112422943115},{"text":"That's one part of 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yet.","start":71.375,"end":75.075,"sentiment":"neutral","sentiment_score":-0.1855474496881167}],"sentiment":"neutral","sentiment_score":-0.09865656978217885,"num_words":32,"start":60.030003,"end":75.075},{"sentences":[{"text":"Yeah.","start":81.935,"end":82.174995,"sentiment":"neutral","sentiment_score":-0.04501759260892868},{"text":"I have.","start":82.174995,"end":82.575,"sentiment":"neutral","sentiment_score":-0.05558197200298309},{"text":"And did you not I I sent the reply to the accounts team.","start":82.575,"end":85.454994,"sentiment":"neutral","sentiment_score":-0.13503632694482803},{"text":"Did you see that?","start":85.454994,"end":86.31,"sentiment":"neutral","sentiment_score":-0.0929790660738945},{"text":"Mhmm.","start":90.31,"end":90.81,"sentiment":"neutral","sentiment_score":-0.08380243182182312}],"sentiment":"neutral","sentiment_score":-0.11273202300071716,"num_words":21,"start":81.935,"end":90.81},{"sentences":[{"text":"Okay.","start":91.59,"end":92.09,"sentiment":"neutral","sentiment_score":-0.055628493428230286},{"text":"Hold on.","start":92.149994,"end":92.89,"sentiment":"neutral","sentiment_score":-0.09766269847750664},{"text":"See.","start":98.935005,"end":99.435005,"sentiment":"neutral","sentiment_score":-0.024125777184963223},{"text":"I replied I replied to you at support@itmax.net.au, and then my account team is in there as well, accounts at Comstock, on Tuesday the twenty sixth at 09:24AM.","start":101.895004,"end":115.32,"sentiment":"neutral","sentiment_score":0.05791917642844575},{"text":"Oh, he said hi at Comstock accounts.","start":116.659996,"end":118.67999,"sentiment":"neutral","sentiment_score":-0.008167618087359838}],"sentiment":"neutral","sentiment_score":0.03306369091837834,"num_words":39,"start":91.59,"end":118.67999},{"sentences":[{"text":"Abdul from ITmax, a new Comstock partner, will be taking over services for Create Health.","start":119.7,"end":124.67999,"sentiment":"neutral","sentiment_score":0.023241553001571446},{"text":"Can we please ensure a smooth transition for the entire service from Technetics to IT Mac solution?","start":125.035,"end":129.535,"sentiment":"neutral","sentiment_score":0.22793972492218018},{"text":"And then I told him, with billing adjustments being made ready for the July 1.","start":130.155,"end":134.575,"sentiment":"neutral","sentiment_score":0.08999937127033869},{"text":"It's with the accounts team at the moment.","start":135.275,"end":137.04,"sentiment":"neutral","sentiment_score":0.05217108130455017},{"text":"It's in your support email.","start":143.12,"end":144.5,"sentiment":"neutral","sentiment_score":-0.057477977871894834}],"sentiment":"neutral","sentiment_score":0.09505946581387738,"num_words":60,"start":119.7,"end":144.5},{"sentences":[{"text":"Yeah.","start":146.87999,"end":147.12,"sentiment":"neutral","sentiment_score":-0.011520419269800186},{"text":"That's where you sent me the original email from support.","start":147.12,"end":150.57999,"sentiment":"neutral","sentiment_score":-0.025387739390134813},{"text":"That's alright.","start":157.835,"end":158.57501,"sentiment":"neutral","sentiment_score":0.01778549957089126},{"text":"I will I will check with them to see where they're at with the whole process.","start":158.63501,"end":163.615,"sentiment":"neutral","sentiment_score":-0.014618343790061772},{"text":"That'll come back.","start":167.39,"end":168.37,"sentiment":"neutral","sentiment_score":-0.033105223129192986}],"sentiment":"neutral","sentiment_score":-0.01759487450181041,"num_words":32,"start":146.87999,"end":168.37},{"sentences":[{"text":"That's okay.","start":176.67,"end":177.49,"sentiment":"neutral","sentiment_score":-0.04502466507256031},{"text":"But service will still keep going.","start":178.75,"end":180.99,"sentiment":"neutral","sentiment_score":-0.16657158359885216},{"text":"That's all.","start":180.99,"end":181.73,"sentiment":"neutral","sentiment_score":-0.12677150964736938},{"text":"Well, even if sorry, sir.","start":189.66501,"end":191.345,"sentiment":"neutral","sentiment_score":-0.08623016029596328},{"text":"Let me explain one thing.","start":191.345,"end":192.465,"sentiment":"neutral","sentiment_score":-0.007362541183829308}],"sentiment":"neutral","sentiment_score":-0.09054926792159676,"num_words":20,"start":176.67,"end":192.465},{"sentences":[{"text":"Even if Technetics close it, the service is still technically active on our platforms.","start":192.465,"end":201.45,"sentiment":"neutral","sentiment_score":-0.037494988712881296},{"text":"So nothing will get shut down.","start":201.82999,"end":203.61,"sentiment":"neutral","sentiment_score":-0.07351264109214146},{"text":"The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for it.","start":204.54999,"end":216.435,"sentiment":"neutral","sentiment_score":-0.02539285591670445},{"text":"That that so the end customer won't be affected in a sense.","start":216.435,"end":221.235,"sentiment":"neutral","sentiment_score":0.017239172322054703},{"text":"The service will still be running.","start":221.235,"end":222.855,"sentiment":"neutral","sentiment_score":0.06343959644436836}],"sentiment":"neutral","sentiment_score":-0.01735956163132844,"num_words":73,"start":192.465,"end":222.855},{"sentences":[{"text":"If if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform.","start":224.035,"end":230.63,"sentiment":"neutral","sentiment_score":-0.03707681076699182},{"text":"We keep things alive.","start":230.77,"end":231.99,"sentiment":"neutral","sentiment_score":0.05113618541508913},{"text":"It's just an internal transfer and a billing issue that we have to sort out from one account to another.","start":232.61,"end":237.19,"sentiment":"neutral","sentiment_score":-0.0823645869269967},{"text":"Yep.","start":240.665,"end":240.745,"sentiment":"neutral","sentiment_score":0.21652504801750183},{"text":"But I'll I'll speak to the team.","start":240.745,"end":243.145,"sentiment":"neutral","sentiment_score":0.06615942610161644}],"sentiment":"neutral","sentiment_score":-0.028775791582815787,"num_words":51,"start":224.035,"end":243.145},{"sentences":[{"text":"I'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier.","start":243.145,"end":250.825,"sentiment":"neutral","sentiment_score":0.07764947740361094},{"text":"That's all.","start":250.825,"end":251.28,"sentiment":"neutral","sentiment_score":0.055145543068647385},{"text":"Oh, okay.","start":277.845,"end":278.405,"sentiment":"neutral","sentiment_score":0.04290470480918884},{"text":"So so with with their service, you you're not moving anything physically, are you?","start":278.405,"end":283.4,"sentiment":"neutral","sentiment_score":-0.005359827274722713},{"text":"You're keeping everything the same.","start":284.34,"end":285.78,"sentiment":"neutral","sentiment_score":0.015925499983131884}],"sentiment":"neutral","sentiment_score":0.04392080577684844,"num_words":47,"start":243.145,"end":285.78},{"sentences":[{"text":"Right?","start":285.78,"end":286.28,"sentiment":"neutral","sentiment_score":0.027245359495282173},{"text":"Yeah.","start":287.86002,"end":288.1,"sentiment":"neutral","sentiment_score":-0.006922613829374313},{"text":"You're not changing passwords.","start":288.1,"end":289.30002,"sentiment":"neutral","sentiment_score":-0.14322221651673317},{"text":"You're not doing username, like, skip credentials.","start":289.30002,"end":291.62,"sentiment":"neutral","sentiment_score":-0.11899812945297786},{"text":"You're not you're not changing anything.","start":291.62,"end":292.98,"sentiment":"neutral","sentiment_score":-0.08957210058967273}],"sentiment":"neutral","sentiment_score":-0.10120977000578453,"num_words":19,"start":285.78,"end":292.98},{"sentences":[{"text":"Right?","start":292.98,"end":293.06,"sentiment":"neutral","sentiment_score":-0.01412157155573368},{"text":"Everything stays the same.","start":293.06,"end":294.02002,"sentiment":"neutral","sentiment_score":0.019666452892124653},{"text":"You just okay.","start":294.02002,"end":295.465,"sentiment":"neutral","sentiment_score":0.029143238440155983},{"text":"Well okay.","start":295.465,"end":297.385,"sentiment":"neutral","sentiment_score":0.04850764200091362},{"text":"Then we're not touching anything.","start":297.385,"end":298.585,"sentiment":"neutral","sentiment_score":0.01373361423611641}],"sentiment":"neutral","sentiment_score":0.021177154034376144,"num_words":15,"start":292.98,"end":298.585},{"sentences":[{"text":"We're just moving the entire account under your from Technics to you then.","start":298.585,"end":302.825,"sentiment":"neutral","sentiment_score":0.0424324252571051},{"text":"So because you're not doing any physical.","start":302.825,"end":305.085,"sentiment":"neutral","sentiment_score":-0.008018279182059425},{"text":"Alright.","start":311.57,"end":311.97,"sentiment":"neutral","sentiment_score":0.0006984820356592536},{"text":"Yeah.","start":311.97,"end":312.29,"sentiment":"neutral","sentiment_score":0.008220459334552288},{"text":"Okay.","start":312.29,"end":312.77,"sentiment":"neutral","sentiment_score":0.005186408758163452}],"sentiment":"neutral","sentiment_score":0.02215647496505762,"num_words":23,"start":298.585,"end":312.77},{"sentences":[{"text":"Alright.","start":312.77,"end":313.27,"sentiment":"neutral","sentiment_score":0.02657077834010124},{"text":"I'll just I'll make sure the team doesn't change anything in that sense from a technical perspective or the Credential from the that it's saying.","start":313.81,"end":321.49,"sentiment":"neutral","sentiment_score":-0.018387645352631807},{"text":"It was just it's a billing move.","start":321.49,"end":323.35,"sentiment":"neutral","sentiment_score":-0.0127464375857796},{"text":"That's what I thought, anyway.","start":323.545,"end":331.605,"sentiment":"neutral","sentiment_score":0.008751899842172861},{"text":"Yep.","start":333.545,"end":334.045,"sentiment":"neutral","sentiment_score":0.037490591406822205}],"sentiment":"neutral","sentiment_score":-0.011310136614319606,"num_words":39,"start":312.77,"end":334.045},{"sentences":[{"text":"Okay.","start":338.58502,"end":339.08502,"sentiment":"neutral","sentiment_score":0.028843019157648087},{"text":"Okay.","start":343.44,"end":343.84,"sentiment":"neutral","sentiment_score":0.11737440526485445},{"text":"Alright.","start":343.84,"end":344.24,"sentiment":"neutral","sentiment_score":0.2472309768199921},{"text":"I'll do my best.","start":344.24,"end":345.19998,"sentiment":"positive","sentiment_score":0.35899437963962555},{"text":"I'll I'll just message the email.","start":345.19998,"end":346.9,"sentiment":"neutral","sentiment_score":0.3036567096908887}],"sentiment":"neutral","sentiment_score":0.28087432138048685,"num_words":13,"start":338.58502,"end":346.9},{"sentences":[{"text":"Okay.","start":346.96,"end":347.28,"sentiment":"neutral","sentiment_score":0.17267414927482605},{"text":"Alright.","start":347.28,"end":347.52,"sentiment":"neutral","sentiment_score":0.25187814235687256},{"text":"I'll come back to you tomorrow or something.","start":347.52,"end":349.13998,"sentiment":"positive","sentiment_score":0.3608121909201145},{"text":"Alright.","start":349.52,"end":349.91998,"sentiment":"positive","sentiment_score":0.44447988271713257},{"text":"Thanks, Abdul.","start":349.91998,"end":350.63998,"sentiment":"positive","sentiment_score":0.3464091271162033}],"sentiment":"positive","sentiment_score":0.3421806119955503,"num_words":13,"start":346.96,"end":350.63998},{"sentences":[{"text":"Okay.","start":350.63998,"end":351.04,"sentiment":"neutral","sentiment_score":0.11599162220954896},{"text":"Bye.","start":351.04,"end":351.54,"sentiment":"neutral","sentiment_score":-0.09098730981349944}],"sentiment":"neutral","sentiment_score":0.012502156198024764,"num_words":2,"start":350.63998,"end":351.54}]}}]},{"alternatives":[{"transcript":"Hello? Yes, Shane. How are you? No worries. Sorry. It says your name called Sean. Yeah? Yeah. Yeah. I know. But how you say your name? Sean? Sean. Yeah. Okay. Good. Because the spelling is a different of, like, how to say it here. I'm just asking I'm just following up this porting because we have only two days left, actually. And I've signed off here for create help. Create help. Create help. So because you set up my account, everything ready. Yes? No? Yes. Do you remember we say this is the like, we would like it there from Technetix to move it to my account? No. I sent did I send you I sent you a request, yes, for this one? No. I didn't get any email from you. Okay. The I got the sign off. Yes. And I done this one. So okay. Yeah. Because I haven't got this copy of this email. Oh, support. Oh, the the the yeah. It's my fault. Sorry. Yeah. They're all good. Sometimes I mix up a little bit. Oh, yeah. Okay. So because because the these guys, they're gonna close their account, like, at fifth not June 5, not July. Oh, service yeah. Unless they're, like, what they call Technics, they close it down or remove the SIP. Oh, okay. No. Okay. Okay. Okay. Okay. Okay. Good. Yeah. Because yeah. So yesterday, we're like we took off all the, like, a phone system. We transferred all the connection, everything. And because this is only thing that was outstanding for us. And also yeah. Because I need to start, like, moving some appliance. I need to fill the form because I have one client to fill out, like, the forms and send it to you. Alright. Okay. I will Exactly. Everything's safe. No. No. No. Exactly. I needed everything as it is. Exactly. So only the billing for this account, therefore, this service is the billing, it should be go to ITmax solution, not for technical and the management. Yeah. So if you believe that you can follow-up this one with them anyways, I'm sure gonna shoot your name. I reply back to them all and make sure, like, they like, they go right, like, what they call They go the end, like, hope so we can get it by next two days. Thank you very much. I really, really appreciate it. Thanks a lot. Thank you. Bye. Bye 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Yes, Shane. How are you? No worries. Sorry.\n\nIt says your name called Sean. Yeah? Yeah. Yeah. I know.\n\nBut how you say your name? Sean? Sean. Yeah. Okay.\n\nGood. Because the spelling is a different of, like, how to say it here. I'm just asking I'm just following up this porting because we have only two days left, actually. And I've signed off here for create help. Create help.\n\nCreate help. So because you set up my account, everything ready. Yes? No? Yes.\n\nDo you remember we say this is the like, we would like it there from Technetix to move it to my account? No. I sent did I send you I sent you a request, yes, for this one? No. I didn't get any email from you.\n\nOkay. The I got the sign off. Yes. And I done this one. So okay.\n\nYeah. Because I haven't got this copy of this email. Oh, support. Oh, the the the yeah. It's my fault.\n\nSorry. Yeah. They're all good. Sometimes I mix up a little bit. Oh, yeah.\n\nOkay. So because because the these guys, they're gonna close their account, like, at fifth not June 5, not July. Oh, service yeah. Unless they're, like, what they call Technics, they close it down or remove the SIP. Oh, okay.\n\nNo. Okay. Okay. Okay. Okay.\n\nOkay. Good. Yeah. Because yeah. So yesterday, we're like we took off all the, like, a phone system.\n\nWe transferred all the connection, everything. And because this is only thing that was outstanding for us. And also yeah. Because I need to start, like, moving some appliance. I need to fill the form because I have one client to fill out, like, the forms and send it to you.\n\nAlright. Okay. I will Exactly. Everything's safe. No.\n\nNo. No. Exactly. I needed everything as it is. Exactly.\n\nSo only the billing for this account, therefore, this service is the billing, it should be go to ITmax solution, not for technical and the management. Yeah. So if you believe that you can follow-up this one with them anyways, I'm sure gonna shoot your name. I reply back to them all and make sure, like, they like, they go right, like, what they call They go the end, like, hope so we can get it by next two days. Thank you very much.\n\nI really, really appreciate it. Thanks a lot. Thank you. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.05495824292302132},{"text":"Yes, Shane.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.2603858858346939},{"text":"How are you?","start":3.28,"end":4.1,"sentiment":"positive","sentiment_score":0.33588961760203045},{"text":"No worries.","start":6.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.006989404559135437},{"text":"Sorry.","start":9.2,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.010024847462773325}],"sentiment":"neutral","sentiment_score":0.17326613453527293,"num_words":9,"start":0.16,"end":9.599999},{"sentences":[{"text":"It says your name called 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okay.","start":202.03,"end":202.69,"sentiment":"neutral","sentiment_score":-0.0427702683955431}],"sentiment":"neutral","sentiment_score":-0.12689795545302332,"num_words":40,"start":167.07,"end":202.69},{"sentences":[{"text":"No.","start":216.09,"end":216.59,"sentiment":"neutral","sentiment_score":-0.05834569036960602},{"text":"Okay.","start":223.53,"end":223.93,"sentiment":"neutral","sentiment_score":0.037943579256534576},{"text":"Okay.","start":223.93,"end":224.43,"sentiment":"neutral","sentiment_score":0.03413747251033783},{"text":"Okay.","start":238.435,"end":238.915,"sentiment":"neutral","sentiment_score":0.03520244359970093},{"text":"Okay.","start":238.915,"end":239.235,"sentiment":"neutral","sentiment_score":0.07256467640399933}],"sentiment":"neutral","sentiment_score":0.024300496280193328,"num_words":5,"start":216.09,"end":239.235},{"sentences":[{"text":"Okay.","start":239.235,"end":239.715,"sentiment":"neutral","sentiment_score":0.16732342541217804},{"text":"Good.","start":239.715,"end":240.215,"sentiment":"neutral","sentiment_score":0.2741563022136688},{"text":"Yeah.","start":252.23,"end":252.63,"sentiment":"neutral","sentiment_score":0.04067515209317207},{"text":"Because yeah.","start":252.63,"end":253.59,"sentiment":"neutral","sentiment_score":0.020649652928113937},{"text":"So yesterday, we're like we took off all the, like, a phone system.","start":253.59,"end":257.13,"sentiment":"neutral","sentiment_score":0.004893216949242812}],"sentiment":"neutral","sentiment_score":0.0326147781064113,"num_words":18,"start":239.235,"end":257.13},{"sentences":[{"text":"We transferred all the connection, everything.","start":257.74503,"end":260.24503,"sentiment":"neutral","sentiment_score":0.10070600484808286},{"text":"And because this is only thing that was outstanding for us.","start":260.945,"end":265.045,"sentiment":"neutral","sentiment_score":0.2703844241120599},{"text":"And also yeah.","start":265.74503,"end":267.665,"sentiment":"neutral","sentiment_score":0.042025371144215264},{"text":"Because I need to start, like, moving some appliance.","start":267.665,"end":270.545,"sentiment":"neutral","sentiment_score":0.020582892414596345},{"text":"I need to fill the form because I have one client to fill out, like, the forms and send it to you.","start":270.545,"end":275.50998,"sentiment":"neutral","sentiment_score":0.01936082626608285}],"sentiment":"neutral","sentiment_score":0.08462205916350964,"num_words":51,"start":257.74503,"end":275.50998},{"sentences":[{"text":"Alright.","start":275.97,"end":276.47,"sentiment":"neutral","sentiment_score":0.03827717155218125},{"text":"Okay.","start":277.16998,"end":277.66998,"sentiment":"neutral","sentiment_score":0.03394462168216705},{"text":"I will Exactly.","start":277.81,"end":287.015,"sentiment":"neutral","sentiment_score":0.022119627023736637},{"text":"Everything's safe.","start":287.795,"end":289.015,"sentiment":"neutral","sentiment_score":-0.09569111187011003},{"text":"No.","start":290.915,"end":291.155,"sentiment":"neutral","sentiment_score":-0.1000288650393486}],"sentiment":"neutral","sentiment_score":-0.01910380180925131,"num_words":8,"start":275.97,"end":291.155},{"sentences":[{"text":"No.","start":291.155,"end":291.23502,"sentiment":"neutral","sentiment_score":-0.09094823896884918},{"text":"No.","start":291.23502,"end":291.73502,"sentiment":"neutral","sentiment_score":-0.08440407365560532},{"text":"Exactly.","start":293.555,"end":294.055,"sentiment":"neutral","sentiment_score":0.02264077588915825},{"text":"I needed everything as it is.","start":294.435,"end":296.615,"sentiment":"neutral","sentiment_score":0.04175546392798424},{"text":"Exactly.","start":303.16998,"end":303.66998,"sentiment":"neutral","sentiment_score":0.03285200148820877}],"sentiment":"neutral","sentiment_score":0.013067324832081794,"num_words":10,"start":291.155,"end":303.66998},{"sentences":[{"text":"So only the billing for this account, therefore, this service is the billing, it should be go to ITmax solution, not for technical and the management.","start":303.72998,"end":312.995,"sentiment":"neutral","sentiment_score":-0.010804275480600504},{"text":"Yeah.","start":325.80002,"end":326.30002,"sentiment":"neutral","sentiment_score":0.014364905655384064},{"text":"So if you believe that you can follow-up this one with them anyways, I'm sure gonna shoot your name.","start":326.36002,"end":331.16,"sentiment":"neutral","sentiment_score":0.0076213556488877844},{"text":"I reply back to them all and make sure, like, they like, they go right, like, what they call They go the end, like, hope so we can get it by next two days.","start":331.16,"end":342.245,"sentiment":"neutral","sentiment_score":0.02635917067527771},{"text":"Thank you very much.","start":345.425,"end":346.72498,"sentiment":"positive","sentiment_score":0.3762119859457016}],"sentiment":"neutral","sentiment_score":0.02713475294322485,"num_words":84,"start":303.72998,"end":346.72498},{"sentences":[{"text":"I really, really appreciate it.","start":347.345,"end":349.26498,"sentiment":"neutral","sentiment_score":0.3258037805557251},{"text":"Thanks a lot.","start":349.26498,"end":349.985,"sentiment":"positive","sentiment_score":0.4764433701833089},{"text":"Thank you.","start":349.985,"end":350.465,"sentiment":"positive","sentiment_score":0.5747397243976593},{"text":"Bye.","start":350.465,"end":350.705,"sentiment":"neutral","sentiment_score":0.09724589437246324},{"text":"Bye bye.","start":350.705,"end":351.44498,"sentiment":"neutral","sentiment_score":0.10618864744901657}],"sentiment":"positive","sentiment_score":0.34749628087648976,"num_words":13,"start":347.345,"end":351.44498}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Abdul?\n\nChannel 1: Yes, Shane. How are you?\n\nChannel 0: Hi. It's Sean. Sorry. I missed your call earlier.\n\nChannel 1: No worries. Sorry. It says your name called Sean. Yeah?\n\nChannel 0: Yes. From Comstock.\n\nChannel 1: Yeah. Yeah. I know. But how you say your name? Sean?\n\nChannel 0: Oh, how do I say it? Sean. Yeah.\n\nChannel 1: Sean. Yeah. Okay. Good.\n\nChannel 0: Yep. Yeah. That's alright.\n\nChannel 1: Because the spelling is a different of, like, how to say it here.\n\nChannel 0: Yeah. No. It's\n\nChannel 1: I'm just asking I'm just following up this porting because we have only two days left, actually. And\n\nChannel 0: Yeah. It's\n\nChannel 1: I've\n\nChannel 0: different. Sorry.\n\nChannel 1: signed\n\nChannel 0: What's this\n\nChannel 1: off\n\nChannel 0: porting? Which\n\nChannel 1: here\n\nChannel 0: porting?\n\nChannel 1: for create help.\n\nChannel 0: Sorry. Porting.\n\nChannel 1: Create help. Create help.\n\nChannel 0: Yeah. What about them? Yes.\n\nChannel 1: So because you set up my account, everything ready. Yes? No?\n\nChannel 0: Yes. Well, the the account is ready for your access. Yes. That's one part of it. Yeah.\n\nBut go on.\n\nChannel 1: Yes.\n\nChannel 0: What what do you what do you want to know?\n\nChannel 1: Do you remember we say this is the like, we would like it there from Technetix to move it to my account?\n\nChannel 0: Yes. I remember that. And I've I've sent an email from the accounts team, but they haven't replied yet.\n\nChannel 1: No. I sent did I send you I sent you a request, yes, for this one?\n\nChannel 0: Yeah. I have. And did you not I I sent the reply to the accounts team. Did you see that? Mhmm.\n\nOkay. Hold on.\n\nChannel 1: No. I didn't get any email from you. Okay. The\n\nChannel 0: See.\n\nChannel 1: I got the sign off. Yes. And I\n\nChannel 0: I\n\nChannel 1: done\n\nChannel 0: replied\n\nChannel 1: this one.\n\nChannel 0: I replied to you at support@itmax.net.au, and then my account team is in there as well, accounts at Comstock, on Tuesday the twenty sixth at 09:24AM. Oh, he said hi at Comstock accounts. Abdul from ITmax, a new Comstock partner, will be taking over services for Create Health. Can we please ensure a smooth transition for the\n\nChannel 1: So\n\nChannel 0: entire service from Technetics to IT Mac solution? And then I told him, with billing adjustments being made ready for the July 1. It's with the accounts team at the moment.\n\nChannel 1: okay. Yeah. Because I haven't got this copy of this email.\n\nChannel 0: It's in your support email.\n\nChannel 1: Oh, support.\n\nChannel 0: Yeah. That's where you sent me the original email from support.\n\nChannel 1: Oh, the the the yeah. It's my fault. Sorry. Yeah. They're all good.\n\nSometimes I mix\n\nChannel 0: That's\n\nChannel 1: up\n\nChannel 0: alright.\n\nChannel 1: a little\n\nChannel 0: I\n\nChannel 1: bit.\n\nChannel 0: will I will check with them to see where they're at with the whole process.\n\nChannel 1: Oh, yeah. Okay.\n\nChannel 0: That'll\n\nChannel 1: So\n\nChannel 0: come\n\nChannel 1: because\n\nChannel 0: back.\n\nChannel 1: because the these guys, they're gonna close their account, like, at fifth not June 5, not July.\n\nChannel 0: That's okay. But service will still keep going. That's all.\n\nChannel 1: Oh, service yeah. Unless they're, like, what they call Technics, they close it down or remove the SIP.\n\nChannel 0: Well, even if sorry, sir. Let me explain one thing. Even if Technetics close it, the service is still technically active on our platforms. So\n\nChannel 1: Oh,\n\nChannel 0: nothing\n\nChannel 1: okay.\n\nChannel 0: will get shut down. The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for\n\nChannel 1: No.\n\nChannel 0: it. That that so the end customer won't be affected in a sense. The service will still be running.\n\nChannel 1: Okay. Okay.\n\nChannel 0: If if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform. We keep things alive. It's just an internal transfer and a billing issue that we have to sort out from one account to another.\n\nChannel 1: Okay. Okay. Okay. Good.\n\nChannel 0: Yep. But I'll I'll speak to the team. I'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier. That's all.\n\nChannel 1: Yeah. Because yeah. So yesterday, we're like we took off all the, like, a phone system. We transferred all the connection, everything. And because this is only thing that was outstanding for us.\n\nAnd also yeah. Because I need to start, like, moving some appliance. I need to fill the form because I have one client to fill out, like, the forms and send it to you. Alright. Okay.\n\nI\n\nChannel 0: Oh, okay.\n\nChannel 1: will\n\nChannel 0: So so with with their service, you you're not moving anything physically, are you? You're keeping everything the same. Right?\n\nChannel 1: Exactly. Everything's\n\nChannel 0: Yeah. You're not changing\n\nChannel 1: safe.\n\nChannel 0: passwords. You're not doing username, like, skip\n\nChannel 1: No.\n\nChannel 0: credentials.\n\nChannel 1: No. No.\n\nChannel 0: You're not you're not changing anything. Right? Everything stays\n\nChannel 1: Exactly.\n\nChannel 0: the same. You just\n\nChannel 1: I needed\n\nChannel 0: okay.\n\nChannel 1: everything\n\nChannel 0: Well\n\nChannel 1: as it is.\n\nChannel 0: okay. Then we're not touching anything. We're just moving the entire account under your from Technics to you then. So\n\nChannel 1: Exactly.\n\nChannel 0: because you're\n\nChannel 1: So\n\nChannel 0: not\n\nChannel 1: only\n\nChannel 0: doing any\n\nChannel 1: the billing\n\nChannel 0: physical.\n\nChannel 1: for this account, therefore, this service is the billing, it should be go to ITmax solution, not for technical\n\nChannel 0: Alright. Yeah.\n\nChannel 1: and\n\nChannel 0: Okay.\n\nChannel 1: the management.\n\nChannel 0: Alright. I'll just I'll make sure the team doesn't change anything in that sense from a technical perspective or the Credential from the that it's saying. It was just it's a billing move. That's what\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: So if you believe that you can follow-up this\n\nChannel 0: thought,\n\nChannel 1: one with them anyways, I'm sure gonna shoot your name.\n\nChannel 0: anyway.\n\nChannel 1: I reply back to them all and\n\nChannel 0: Yep.\n\nChannel 1: make sure, like, they like, they go right, like, what they call They go\n\nChannel 0: Okay.\n\nChannel 1: the end, like, hope so we can get it by next two days.\n\nChannel 0: Okay. Alright. I'll do my best. I'll\n\nChannel 1: Thank\n\nChannel 0: I'll just\n\nChannel 1: you\n\nChannel 0: message\n\nChannel 1: very much.\n\nChannel 0: the email. Okay. Alright.\n\nChannel 1: I really,\n\nChannel 0: I'll come back to you\n\nChannel 1: really\n\nChannel 0: tomorrow or\n\nChannel 1: appreciate\n\nChannel 0: something.\n\nChannel 1: it. Thanks a\n\nChannel 0: Alright.\n\nChannel 1: lot.\n\nChannel 0: Thanks,\n\nChannel 1: Thank you.\n\nChannel 0: Abdul.\n\nChannel 1: Bye.\n\nChannel 0: Okay.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.05495824292302132}],"sentiment":"neutral","sentiment_score":0.05495824292302132,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Abdul?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.07523044943809509}],"sentiment":"neutral","sentiment_score":0.07523044943809509,"channel":0,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Yes, Shane.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.2603858858346939},{"text":"How are you?","start":3.28,"end":4.1,"sentiment":"positive","sentiment_score":0.33588961760203045}],"sentiment":"neutral","sentiment_score":0.30568812489509584,"channel":1,"num_words":5,"start":2.72,"end":4.1},{"sentences":[{"text":"Hi.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.11232099682092668},{"text":"It's Sean.","start":4.3199997,"end":4.88,"sentiment":"neutral","sentiment_score":0.09280543401837349},{"text":"Sorry.","start":4.88,"end":5.04,"sentiment":"neutral","sentiment_score":-0.05543176084756851},{"text":"I missed your call earlier.","start":5.04,"end":6.3399997,"sentiment":"neutral","sentiment_score":-0.16975833773612975}],"sentiment":"neutral","sentiment_score":-0.0673657316300604,"channel":0,"num_words":9,"start":3.84,"end":6.3399997},{"sentences":[{"text":"No worries.","start":6.56,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.006989404559135437},{"text":"Sorry.","start":9.2,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.010024847462773325},{"text":"It says your name called Sean.","start":9.599999,"end":11.44,"sentiment":"neutral","sentiment_score":0.01451470609754324},{"text":"Yeah?","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.02209780551493168}],"sentiment":"neutral","sentiment_score":0.008518238551914692,"channel":1,"num_words":10,"start":6.56,"end":11.94},{"sentences":[{"text":"Yes.","start":12.32,"end":12.735,"sentiment":"neutral","sentiment_score":0.03225186467170715},{"text":"From Comstock.","start":12.815,"end":13.634999,"sentiment":"neutral","sentiment_score":0.026338365860283375}],"sentiment":"neutral","sentiment_score":0.02830953213075797,"channel":0,"num_words":3,"start":12.32,"end":13.634999},{"sentences":[{"text":"Yeah.","start":14.474999,"end":14.635,"sentiment":"neutral","sentiment_score":0.03545568883419037},{"text":"Yeah.","start":14.635,"end":14.955,"sentiment":"neutral","sentiment_score":0.028436783701181412},{"text":"I know.","start":14.955,"end":15.275,"sentiment":"neutral","sentiment_score":0.017316725105047226},{"text":"But how you say your name?","start":15.275,"end":16.635,"sentiment":"neutral","sentiment_score":0.0014946071120599906},{"text":"Sean?","start":16.635,"end":17.135,"sentiment":"neutral","sentiment_score":0.0007783235050737858}],"sentiment":"neutral","sentiment_score":0.009842898992990906,"channel":1,"num_words":11,"start":14.474999,"end":17.135},{"sentences":[{"text":"Oh, how do I say it?","start":17.295,"end":18.335,"sentiment":"neutral","sentiment_score":-0.004851236163328092},{"text":"Sean.","start":18.335,"end":18.835,"sentiment":"neutral","sentiment_score":0.013498098589479923},{"text":"Yeah.","start":18.895,"end":19.395,"sentiment":"neutral","sentiment_score":0.026834186166524887}],"sentiment":"neutral","sentiment_score":0.0014031084720045328,"channel":0,"num_words":8,"start":17.295,"end":19.395},{"sentences":[{"text":"Sean.","start":19.275,"end":19.755,"sentiment":"neutral","sentiment_score":0.03356408700346947},{"text":"Yeah.","start":19.755,"end":20.075,"sentiment":"neutral","sentiment_score":0.07925260066986084},{"text":"Okay.","start":20.075,"end":20.395,"sentiment":"neutral","sentiment_score":0.196670264005661},{"text":"Good.","start":20.395,"end":20.895,"sentiment":"positive","sentiment_score":0.39900678396224976}],"sentiment":"neutral","sentiment_score":0.17712343391031027,"channel":1,"num_words":4,"start":19.275,"end":20.895},{"sentences":[{"text":"Yep.","start":20.574999,"end":21.074999,"sentiment":"neutral","sentiment_score":0.2246636599302292},{"text":"Yeah.","start":21.855,"end":22.095,"sentiment":"neutral","sentiment_score":0.17916521430015564},{"text":"That's alright.","start":22.095,"end":22.755,"sentiment":"neutral","sentiment_score":0.1369233876466751}],"sentiment":"neutral","sentiment_score":0.16941891238093376,"channel":0,"num_words":4,"start":20.574999,"end":22.755},{"sentences":[{"text":"Because the spelling is a different of, like, how to say it here.","start":22.875,"end":26.814999,"sentiment":"neutral","sentiment_score":-0.0012568193846024}],"sentiment":"neutral","sentiment_score":-0.0012568193846024,"channel":1,"num_words":13,"start":22.875,"end":26.814999},{"sentences":[{"text":"Yeah.","start":27.695,"end":27.935,"sentiment":"neutral","sentiment_score":-0.0004065129905939102},{"text":"No.","start":27.935,"end":28.175,"sentiment":"neutral","sentiment_score":-0.13377892971038818},{"text":"It's","start":28.175,"end":28.53,"sentiment":"neutral","sentiment_score":-0.07203061878681183}],"sentiment":"neutral","sentiment_score":-0.06873868716259797,"channel":0,"num_words":3,"start":27.695,"end":28.53},{"sentences":[{"text":"I'm just asking I'm just following up this porting because we have only two days left, actually.","start":31.529999,"end":37.87,"sentiment":"neutral","sentiment_score":-0.08544542180264697},{"text":"And","start":39.05,"end":39.449997,"sentiment":"neutral","sentiment_score":-0.07835995405912399}],"sentiment":"neutral","sentiment_score":-0.08505178470578459,"channel":1,"num_words":18,"start":31.529999,"end":39.449997},{"sentences":[{"text":"Yeah.","start":39.17,"end":39.316666,"sentiment":"neutral","sentiment_score":-0.078501857817173},{"text":"It's","start":39.316666,"end":39.463333,"sentiment":"neutral","sentiment_score":-0.09660106897354126}],"sentiment":"neutral","sentiment_score":-0.08755146339535713,"channel":0,"num_words":2,"start":39.17,"end":39.463333},{"sentences":[{"text":"I've","start":39.449997,"end":39.69,"sentiment":"neutral","sentiment_score":-0.10383950173854828}],"sentiment":"neutral","sentiment_score":-0.10383950173854828,"channel":1,"num_words":1,"start":39.449997,"end":39.69},{"sentences":[{"text":"different.","start":39.463333,"end":39.61,"sentiment":"neutral","sentiment_score":-0.0985017865896225},{"text":"Sorry.","start":39.61,"end":39.756664,"sentiment":"neutral","sentiment_score":-0.06571999937295914}],"sentiment":"neutral","sentiment_score":-0.08211089298129082,"channel":0,"num_words":2,"start":39.463333,"end":39.756664},{"sentences":[{"text":"signed","start":39.69,"end":40.01,"sentiment":"neutral","sentiment_score":-0.030363140627741817}],"sentiment":"neutral","sentiment_score":-0.030363140627741817,"channel":1,"num_words":1,"start":39.69,"end":40.01},{"sentences":[{"text":"What's 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He asks the agent, Shane, for clarification on the spelling of his name and the date. The agent explains that the account is ready for access and that the service will still be active on their platform. The customer confirms that the service will not be moved physically and that the billing should be done on the ITmax solution. The agent assures the customer that they will follow up with the team and the customer will receive a message."},"intents":{"segments":[{"text":"It's I'm just asking I'm just following up this porting because we have only two days left, actually. And Yeah.","start_word":71,"end_word":90,"intents":[{"intent":"Request porting","confidence_score":0.0629855}]},{"text":"So because you set up my account, everything ready. Yes? No? Yes. Well, the the account is ready for your access. Yes.","start_word":117,"end_word":138,"intents":[{"intent":"Provide account status","confidence_score":0.000901998}]},{"text":"Abdul from ITmax, a new Comstock partner, will be taking over services for Create Health.","start_word":297,"end_word":311,"intents":[{"intent":"Request itmax services","confidence_score":0.0044424795}]},{"text":"Can we please ensure a smooth transition for the So entire service from Technetics to IT Mac solution?","start_word":313,"end_word":330,"intents":[{"intent":"Assure seamless transition","confidence_score":0.0010145433}]},{"text":"And then I told him, with billing adjustments being made ready for the July 1. It's with the accounts team at the moment.","start_word":330,"end_word":352,"intents":[{"intent":"Update billing adjustments","confidence_score":0.10797993}]},{"text":"Oh, support. Yeah. That's where you sent me the original email from support. Oh, the the the yeah. It's my fault. Sorry. Yeah. They're all good. Sometimes I mix That's up alright. a little I bit. will I will check with them to see where they're at with the whole process.","start_word":369,"end_word":419,"intents":[{"intent":"Check with support","confidence_score":0.7892479}]},{"text":"because the these guys, they're gonna close their account, like, at fifth not June 5, not July. That's okay.","start_word":428,"end_word":446,"intents":[{"intent":"Update services","confidence_score":0.006091839}]},{"text":"The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for No. it. That that so the end customer won't be affected in a sense. The service will still be running. Okay.","start_word":505,"end_word":559,"intents":[{"intent":"Reschedule service","confidence_score":0.0010604844}]},{"text":"If if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform. We keep things alive. It's just an internal transfer and a billing issue that we have to sort out from one account to another. Okay. Okay.","start_word":561,"end_word":605,"intents":[{"intent":"Express concern about drop-off/stopping service","confidence_score":0.00009907109}]},{"text":"But I'll I'll speak to the team. I'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier. That's all. Yeah.","start_word":609,"end_word":642,"intents":[{"intent":"Speak to teams","confidence_score":0.00074254884}]},{"text":"Because I need to start, like, moving some appliance. I need to fill the form because I have one client to fill out, like, the forms and send it to you. Alright.","start_word":678,"end_word":709,"intents":[{"intent":"Update forms for appliance moving","confidence_score":0.000011182189}]}]},"sentiments":{"segments":[{"text":"Hello? Abdul? Yes, Shane. How are you? Hi. It's Sean. Sorry. I missed your call earlier. No worries. Sorry. It says your name called Sean. Yeah? Yes. From Comstock. Yeah. Yeah. I know. But how you say your name? Sean? Oh, how do I say it? Sean. Yeah. Sean. Yeah. Okay.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.04379291087388992},{"text":"Good.","start_word":51,"end_word":51,"sentiment":"positive","sentiment_score":0.39900678396224976},{"text":"Yep. Yeah. That's alright. Because the spelling is a different of, like, how to say it here. Yeah. No. It's I'm just asking I'm just following up this porting because we have only two days left, actually. And Yeah. It's I've different. Sorry. signed What's this off porting? Which here porting? for create help. Sorry. Porting. Create help. Create help. Yeah. What about them? Yes. So because you set up my account, everything ready. Yes? No? Yes. Well, the the account is ready for your access. Yes. That's one part of it. Yeah. But go on. Yes. What what do you what do you want to know? Do you remember we say this is the like, we would like it there from Technetix to move it to my account? Yes. I remember that. And I've I've sent an email from the accounts team, but they haven't replied yet. No. I sent did I send you I sent you a request, yes, for this one? Yeah. I have. And did you not I I sent the reply to the accounts team. Did you see that? Mhmm. Okay. Hold on.","start_word":52,"end_word":239,"sentiment":"neutral","sentiment_score":-0.027849525213241577},{"text":"No. I didn't get any email from you.","start_word":240,"end_word":247,"sentiment":"negative","sentiment_score":-0.35348936915397644},{"text":"Okay. The See. I got the sign off. Yes. And I I done replied this one. I replied to you at support@itmax.net.au, and then my account team is in there as well, accounts at Comstock, on Tuesday the twenty sixth at 09:24AM. Oh, he said hi at Comstock accounts. Abdul from ITmax, a new Comstock partner, will be taking over services for Create Health. Can we please ensure a smooth transition for the So entire service from Technetics to IT Mac solution? And then I told him, with billing adjustments being made ready for the July 1. It's with the accounts team at the moment. okay. Yeah. Because I haven't got this copy of this email. It's in your support email. Oh, support. Yeah. That's where you sent me the original email from support. Oh, the the the yeah.","start_word":248,"end_word":386,"sentiment":"neutral","sentiment_score":0.03770765190501865},{"text":"It's my fault.","start_word":387,"end_word":389,"sentiment":"negative","sentiment_score":-0.3352499008178711},{"text":"Sorry. Yeah. They're all good. Sometimes I mix That's up alright. a little I bit. will I will check with them to see where they're at with the whole process. Oh, yeah. Okay. That'll So come because back. because the these guys, they're gonna close their account, like, at fifth not June 5, not July. That's okay. But service will still keep going. That's all. Oh, service yeah. Unless they're, like, what they call Technics, they close it down or remove the SIP. Well, even if sorry, sir. Let me explain one thing. Even if Technetics close it, the service is still technically active on our platforms. So Oh, nothing okay. will get shut down. The only thing that we need to do is really move the service over so you've got access to it and also, you know, bill you correctly for it and stop billing them for No. it. That that so the end customer won't be affected in a sense. The service will still be running. Okay. Okay. If if you're concerned about, like, things dropping off or stopping, it shouldn't happen because it's on our platform. We keep things alive. It's just an internal transfer and a billing issue that we have to sort out from one account to another. Okay. Okay. Okay. Good. Yep. But I'll I'll speak to the team. I'll send them a message to see can we skip this moving soon so that, you know, you can have access to it earlier. That's all. Yeah. Because yeah. So yesterday, we're like we took off all the, like, a phone system. We transferred all the connection, everything. And because this is only thing that was outstanding for us. And also yeah. Because I need to start, like, moving some appliance. I need to fill the form because I have one client to fill out, like, the forms and send it to you. Alright. Okay. I Oh, okay. will So so with with their service, you you're not moving anything physically, are you? You're keeping everything the same. Right? Exactly. Everything's Yeah. You're not changing safe. passwords. You're not doing username, like, skip No. credentials. No. No. You're not you're not changing anything. Right? Everything stays Exactly. the same. You just I needed okay. everything Well as it is. okay. Then we're not touching anything. We're just moving the entire account under your from Technics to you then. So Exactly. because you're So not only doing any the billing physical. for this account, therefore, this service is the billing, it should be go to ITmax solution, not for technical Alright. Yeah. and Okay. the management. Alright. I'll just I'll make sure the team doesn't change anything in that sense from a technical perspective or the Credential from the that it's saying. It was just it's a billing move. That's what Yeah. I So if you believe that you can follow-up this thought, one with them anyways, I'm sure gonna shoot your name. anyway. I reply back to them all and Yep. make sure, like, they like, they go right, like, what they call They go Okay. the end, like, hope so we can get it by next two days. Okay. Alright.","start_word":390,"end_word":926,"sentiment":"neutral","sentiment_score":-0.007037640002935958},{"text":"I'll do my best. I'll Thank I'll just you message very much.","start_word":927,"end_word":938,"sentiment":"positive","sentiment_score":0.3743527829647064},{"text":"the email. Okay. Alright.","start_word":939,"end_word":942,"sentiment":"neutral","sentiment_score":0.181563064455986},{"text":"I really, I'll come back to you really tomorrow or appreciate something.","start_word":943,"end_word":954,"sentiment":"positive","sentiment_score":0.3568156361579895},{"text":"it.","start_word":955,"end_word":955,"sentiment":"neutral","sentiment_score":0.2745870351791382},{"text":"Thanks a Alright. lot. Thanks, Thank you.","start_word":956,"end_word":962,"sentiment":"positive","sentiment_score":0.5008949041366577},{"text":"Abdul. Bye. Okay. Bye bye. Bye.","start_word":963,"end_word":968,"sentiment":"neutral","sentiment_score":0.11849149440725644}],"average":{"sentiment":"neutral","sentiment_score":0.011078360032334538}}}}