{"metadata":{"transaction_key":"deprecated","request_id":"f152cc9f-494d-454a-8af8-f00b14e1a00d","sha256":"05bcf9a546ab64ad649aabeb3dae410b02c11eee05f8782eb4e50cf22daeb81b","created":"2026-03-11T02:38:23.977Z","duration":346.75192,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1000,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1110,"output_tokens":1113},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1110,"output_tokens":64}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel account. Who I'm speaking with? Oh, I'm so sorry to hear about this, but we appreciate your call today. I'll just need to pull out your account here so we could proceed accordingly. Please confirm your full name and your birthday. Okay. Thank you so much. Just one moment. Okay? I'm showing another call here. So one moment. It's the same one. Yeah. It's overlap. Let me do it on my end. Okay? Just bear with me right now. Thank you. Thank you so much for patiently waiting on the line. So right now that I was able to cancel that one. So you called back. It seems like our other department tried to transfer the call on my end because I just came back from my quick break, and then I'd seen your missed call. I'd call you back then. But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services? Mhmm. Mhmm. Yeah. I'm so sorry to hear about this prolonged inconvenience, but I do respect your decision if that will be the case because our tech team is still trying to fix this issue on their end. But I will just go ahead and endorse your account to our tech team. In that way, they could process your request. You're requesting to have it canceled today? Yeah. Actually, that's what I'm trying. That's I wanted to tell you. If you would like to since your contract has been fulfilled, right, twelve months, so I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month. In that way, we could avoid any recurring invoice by first of April. So we can can we cancel it? Yeah. The thirtieth? Okay. Yes. Yes. That is correct. And, due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth. Because, technically, you should provide the thirty days notice, but this is acceptable. So I will take note of this and then endorse the account to the tech team. So, usually, we are processing a cancellation morning, So expect an email confirmation, the thirtieth of this month, for your reference. Okay? We'll send you the email confirmation that the service has been canceled as you requested. So you can still utilize the service that you paid even though there is a JYP issues. Okay? Alright. Yes. Thirtieth. Correct. Alright. Thank you, Ronald. I appreciate your call today. Any other things or anything else that I may help you? Okay. Perfect. And I appreciate your time. Have a good one, and be safe. Bye bye.","confidence":0.99902666,"words":[{"word":"hi","start":1.1999999,"end":1.52,"confidence":0.99831486,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.178392231464386},{"word":"good","start":1.52,"end":1.76,"confidence":0.99959844,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3723182082176209},{"word":"afternoon","start":1.76,"end":2.26,"confidence":0.9997796,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2717309594154358},{"word":"this","start":2.32,"end":2.56,"confidence":0.9999037,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1479405164718628},{"word":"is","start":2.56,"end":2.96,"confidence":0.99951816,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16307082772254944},{"word":"airtel","start":2.96,"end":3.4399998,"confidence":0.9934392,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.24818313121795657},{"word":"account","start":3.4399998,"end":3.9399998,"confidence":0.70905674,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.17226873338222504},{"word":"who","start":4.7999997,"end":5.04,"confidence":0.30917686,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.022548433393239975},{"word":"i'm","start":5.04,"end":5.3599997,"confidence":0.7759879,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02805214747786522},{"word":"speaking","start":5.3599997,"end":5.68,"confidence":0.996382,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.011555394157767296},{"word":"with","start":5.68,"end":6.18,"confidence":0.9976065,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.018911583349108696},{"word":"oh","start":17.345001,"end":17.585,"confidence":0.98466,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13487547636032104},{"word":"i'm","start":17.585,"end":17.825,"confidence":0.9997513,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14277449250221252},{"word":"so","start":17.825,"end":18.145,"confidence":0.9991767,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14194634556770325},{"word":"sorry","start":18.145,"end":18.385,"confidence":0.9998604,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.20293520390987396},{"word":"to","start":18.385,"end":18.545,"confidence":0.99977237,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17854854464530945},{"word":"hear","start":18.545,"end":18.785,"confidence":0.9999157,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.18725372850894928},{"word":"about","start":18.785,"end":19.105,"confidence":0.99968314,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1765267848968506},{"word":"this","start":19.105,"end":19.425,"confidence":0.97933245,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.16043631732463837},{"word":"but","start":19.425,"end":19.745,"confidence":0.999915,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01155807077884674},{"word":"we","start":19.745,"end":20.145,"confidence":0.9999001,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2562338709831238},{"word":"appreciate","start":20.145,"end":20.625,"confidence":0.9999175,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4050637483596802},{"word":"your","start":20.625,"end":20.865,"confidence":0.99982303,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.42076534032821655},{"word":"call","start":20.865,"end":21.105,"confidence":0.99993765,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.4592514932155609},{"word":"today","start":21.105,"end":21.505001,"confidence":0.99991834,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.34589502215385437},{"word":"i'll","start":21.505001,"end":21.665,"confidence":0.9949601,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14465418457984924},{"word":"just","start":21.665,"end":21.904999,"confidence":0.9999522,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11331232637166976},{"word":"need","start":21.904999,"end":22.145,"confidence":0.9998994,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.14288651943206787},{"word":"to","start":22.145,"end":22.645,"confidence":0.9996773,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11146637797355652},{"word":"pull","start":23.265,"end":23.505001,"confidence":0.8065842,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.1495666205883026},{"word":"out","start":23.505001,"end":23.665,"confidence":0.82891935,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10663697123527528},{"word":"your","start":23.665,"end":23.904999,"confidence":0.99914277,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09328718483448029},{"word":"account","start":23.904999,"end":24.305,"confidence":0.9972888,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06712663918733597},{"word":"here","start":24.305,"end":24.805,"confidence":0.9998016,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.16738155484199524},{"word":"so","start":24.865,"end":25.025,"confidence":0.96204865,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09035838395357132},{"word":"we","start":25.025,"end":25.185001,"confidence":0.99961853,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12219707667827606},{"word":"could","start":25.185001,"end":25.585,"confidence":0.9985979,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.13159224390983582},{"word":"proceed","start":25.585,"end":26.065,"confidence":0.9999759,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.16322451829910278},{"word":"accordingly","start":26.065,"end":26.565,"confidence":0.99979,"punctuated_word":"accordingly.","sentiment":"neutral","sentiment_score":0.11825697124004364},{"word":"please","start":27.529999,"end":28.009998,"confidence":0.9998479,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06308100372552872},{"word":"confirm","start":28.009998,"end":28.509998,"confidence":0.99905235,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.05574678257107735},{"word":"your","start":28.57,"end":29.07,"confidence":0.9997645,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04022904485464096},{"word":"full","start":29.449999,"end":29.769999,"confidence":0.9997948,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.06362710893154144},{"word":"name","start":29.769999,"end":30.169998,"confidence":0.99991024,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0566386952996254},{"word":"and","start":30.169998,"end":30.41,"confidence":0.9980059,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035118408501148224},{"word":"your","start":30.41,"end":30.81,"confidence":0.9992599,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03386661410331726},{"word":"birthday","start":30.81,"end":31.31,"confidence":0.9827309,"punctuated_word":"birthday.","sentiment":"neutral","sentiment_score":0.058375198394060135},{"word":"okay","start":39.53,"end":40.03,"confidence":0.9929009,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15625077486038208},{"word":"thank","start":40.09,"end":40.41,"confidence":0.99977916,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.39726218581199646},{"word":"you","start":40.41,"end":40.649998,"confidence":0.99992037,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3583447337150574},{"word":"so","start":40.649998,"end":40.89,"confidence":0.9999094,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3695257604122162},{"word":"much","start":40.89,"end":41.39,"confidence":0.9998989,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.34019744396209717},{"word":"just","start":43.235,"end":43.555,"confidence":0.9653579,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.12228447943925858},{"word":"one","start":43.555,"end":43.795,"confidence":0.99975914,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09796719253063202},{"word":"moment","start":43.795,"end":44.114998,"confidence":0.9950026,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.11471106857061386},{"word":"okay","start":44.114998,"end":44.614998,"confidence":0.98872864,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.008883440867066383},{"word":"i'm","start":44.675,"end":44.995,"confidence":0.9900526,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03635558113455773},{"word":"showing","start":44.995,"end":45.495,"confidence":0.99955875,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.028425609692931175},{"word":"another","start":46.114998,"end":46.614998,"confidence":0.9997162,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.0279947929084301},{"word":"call","start":46.755,"end":47.075,"confidence":0.9984674,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.022443242371082302},{"word":"here","start":47.075,"end":47.575,"confidence":0.8905077,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.019755572080612183},{"word":"so","start":47.715,"end":48.035,"confidence":0.99863106,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02414676733314991},{"word":"one","start":48.035,"end":48.195,"confidence":0.99562895,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02232453227043152},{"word":"moment","start":48.195,"end":48.675,"confidence":0.99650896,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.011978006921708584},{"word":"it's","start":48.675,"end":49.075,"confidence":0.9993447,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.05643395707011223},{"word":"the","start":49.075,"end":49.155,"confidence":0.99945265,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07543924450874329},{"word":"same","start":49.155,"end":49.475,"confidence":0.99988556,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.06438657641410828},{"word":"one","start":49.475,"end":49.975,"confidence":0.9907729,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.06952081620693207},{"word":"yeah","start":50.915,"end":51.235,"confidence":0.81784046,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0016600992530584335},{"word":"it's","start":51.235,"end":51.635,"confidence":0.9932407,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04632300138473511},{"word":"overlap","start":51.635,"end":52.135,"confidence":0.9482278,"punctuated_word":"overlap.","sentiment":"neutral","sentiment_score":-0.0525134913623333},{"word":"let","start":65.39,"end":65.63,"confidence":0.8513769,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.06006051227450371},{"word":"me","start":65.63,"end":65.869995,"confidence":0.99978465,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03743376210331917},{"word":"do","start":65.869995,"end":66.03,"confidence":0.9997645,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06494854390621185},{"word":"it","start":66.03,"end":66.11,"confidence":0.9996013,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.035969048738479614},{"word":"on","start":66.11,"end":66.35,"confidence":0.999706,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03267718106508255},{"word":"my","start":66.35,"end":66.51,"confidence":0.99981934,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.021315880119800568},{"word":"end","start":66.51,"end":66.75,"confidence":0.99875915,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.03796081617474556},{"word":"okay","start":66.75,"end":67.15,"confidence":0.99618626,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.020254161208868027},{"word":"just","start":67.15,"end":67.39,"confidence":0.99943215,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.0317687913775444},{"word":"bear","start":67.39,"end":67.63,"confidence":0.9978186,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":-0.019078515470027924},{"word":"with","start":67.63,"end":67.869995,"confidence":0.99796885,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.013039082288742064},{"word":"me","start":67.869995,"end":68.11,"confidence":0.99823064,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.011324740946292875},{"word":"right","start":68.11,"end":68.35,"confidence":0.6863346,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.007405463606119156},{"word":"now","start":68.35,"end":68.85,"confidence":0.9984232,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.053473953157663345},{"word":"thank","start":68.909996,"end":69.229996,"confidence":0.9866735,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2263502776622772},{"word":"you","start":69.229996,"end":69.729996,"confidence":0.99834275,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20706960558891296},{"word":"thank","start":129.635,"end":129.795,"confidence":0.6642715,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.25972193479537964},{"word":"you","start":129.795,"end":129.955,"confidence":0.99983823,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2479877173900604},{"word":"so","start":129.955,"end":130.195,"confidence":0.9993705,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2363406717777252},{"word":"much","start":130.195,"end":130.515,"confidence":0.9999132,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.295866996049881},{"word":"for","start":130.515,"end":130.755,"confidence":0.99855596,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.37837809324264526},{"word":"patiently","start":130.755,"end":131.235,"confidence":0.9999466,"punctuated_word":"patiently","sentiment":"neutral","sentiment_score":0.30846530199050903},{"word":"waiting","start":131.235,"end":131.475,"confidence":0.99992657,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.4479661881923675},{"word":"on","start":131.475,"end":131.715,"confidence":0.99991333,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4144928455352783},{"word":"the","start":131.715,"end":131.795,"confidence":0.99980336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3054995834827423},{"word":"line","start":131.795,"end":132.115,"confidence":0.9975257,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.3289775252342224},{"word":"so","start":132.115,"end":132.275,"confidence":0.9983543,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.20664452016353607},{"word":"right","start":132.275,"end":132.515,"confidence":0.8191477,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.17827990651130676},{"word":"now","start":132.515,"end":132.755,"confidence":0.9997743,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.18576326966285703},{"word":"that","start":132.755,"end":132.91501,"confidence":0.46978432,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1849876046180725},{"word":"i","start":132.91501,"end":133.075,"confidence":0.97987765,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18563085794448853},{"word":"was","start":133.075,"end":133.315,"confidence":0.99942756,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.19455283880233765},{"word":"able","start":133.315,"end":133.55501,"confidence":0.99947757,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1847112774848938},{"word":"to","start":133.55501,"end":134.05501,"confidence":0.9994611,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14712011814117432},{"word":"cancel","start":135.475,"end":135.875,"confidence":0.99045044,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":0.0975831001996994},{"word":"that","start":135.875,"end":136.195,"confidence":0.995826,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.23260551691055295},{"word":"one","start":136.195,"end":136.695,"confidence":0.86065614,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.17553389072418213},{"word":"so","start":136.755,"end":136.995,"confidence":0.9993617,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04822469502687454},{"word":"you","start":136.995,"end":137.235,"confidence":0.9878763,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03453532233834267},{"word":"called","start":137.235,"end":137.475,"confidence":0.71021956,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.013937480747699738},{"word":"back","start":137.475,"end":137.715,"confidence":0.74617785,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.010354232043027878},{"word":"it","start":137.715,"end":137.955,"confidence":0.9996828,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07213111221790314},{"word":"seems","start":137.955,"end":138.195,"confidence":0.9974138,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.08376342058181763},{"word":"like","start":138.195,"end":138.515,"confidence":0.9775679,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1180691421031952},{"word":"our","start":138.515,"end":138.835,"confidence":0.99822265,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08575035631656647},{"word":"other","start":138.835,"end":139.155,"confidence":0.9973659,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.09242837131023408},{"word":"department","start":139.155,"end":139.655,"confidence":0.99975985,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.09331829100847244},{"word":"tried","start":139.68,"end":140.0,"confidence":0.99597424,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.11786052584648132},{"word":"to","start":140.0,"end":140.5,"confidence":0.999913,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11949019134044649},{"word":"transfer","start":140.64,"end":141.04,"confidence":0.7655742,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.08259956538677216},{"word":"the","start":141.04,"end":141.2,"confidence":0.99904984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0588078647851944},{"word":"call","start":141.2,"end":141.51999,"confidence":0.9999422,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04503168165683746},{"word":"on","start":141.51999,"end":141.68,"confidence":0.99961275,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.057144686579704285},{"word":"my","start":141.68,"end":141.84,"confidence":0.999941,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03625549376010895},{"word":"end","start":141.84,"end":142.15999,"confidence":0.99982184,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.022050492465496063},{"word":"because","start":142.15999,"end":142.48,"confidence":0.6539251,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06646229326725006},{"word":"i","start":142.48,"end":142.71999,"confidence":0.99983704,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06901969015598297},{"word":"just","start":142.71999,"end":142.95999,"confidence":0.99964154,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.053367730230093},{"word":"came","start":142.95999,"end":143.2,"confidence":0.9998313,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.05297761410474777},{"word":"back","start":143.2,"end":143.51999,"confidence":0.99942493,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03023560345172882},{"word":"from","start":143.51999,"end":143.76,"confidence":0.99775153,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.047264814376831055},{"word":"my","start":143.76,"end":144.26,"confidence":0.9988193,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.050330325961112976},{"word":"quick","start":144.31999,"end":144.56,"confidence":0.9562005,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.019718073308467865},{"word":"break","start":144.56,"end":144.87999,"confidence":0.7953275,"punctuated_word":"break,","sentiment":"neutral","sentiment_score":-0.025946658104658127},{"word":"and","start":144.87999,"end":145.12,"confidence":0.9995585,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04022020846605301},{"word":"then","start":145.12,"end":145.43999,"confidence":0.99919575,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03776654601097107},{"word":"i'd","start":145.43999,"end":145.92,"confidence":0.7318918,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.03262334689497948},{"word":"seen","start":145.92,"end":146.15999,"confidence":0.95340854,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.03030366078019142},{"word":"your","start":146.15999,"end":146.56,"confidence":0.99560565,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.048004280775785446},{"word":"missed","start":146.56,"end":146.87999,"confidence":0.9923441,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.04307398200035095},{"word":"call","start":146.87999,"end":147.37999,"confidence":0.9238763,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.021251710131764412},{"word":"i'd","start":147.92,"end":148.31999,"confidence":0.9945824,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.02022290602326393},{"word":"call","start":148.31999,"end":148.56,"confidence":0.99333364,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03006451204419136},{"word":"you","start":148.56,"end":148.79999,"confidence":0.9995808,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03448553755879402},{"word":"back","start":148.79999,"end":149.04,"confidence":0.9999131,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.019891977310180664},{"word":"then","start":149.04,"end":149.43999,"confidence":0.99534357,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.031419094651937485},{"word":"but","start":149.43999,"end":149.76,"confidence":0.9996358,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0414389930665493},{"word":"anyway","start":149.76,"end":150.26,"confidence":0.81717443,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.06551282852888107},{"word":"ronald","start":150.4,"end":150.9,"confidence":0.99363023,"punctuated_word":"Ronald,","sentiment":"neutral","sentiment_score":-0.05305063724517822},{"word":"for","start":152.16501,"end":152.485,"confidence":0.9933809,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08472711592912674},{"word":"proper","start":152.485,"end":152.96501,"confidence":0.94898015,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":-0.05549314618110657},{"word":"documentation","start":152.96501,"end":153.46501,"confidence":0.9947506,"punctuated_word":"documentation,","sentiment":"neutral","sentiment_score":-0.07650086283683777},{"word":"may","start":153.60501,"end":154.10501,"confidence":0.9702121,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.10599467158317566},{"word":"i","start":154.645,"end":154.725,"confidence":0.999894,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08796052634716034},{"word":"know","start":154.725,"end":155.04501,"confidence":0.99986124,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1257956326007843},{"word":"the","start":155.04501,"end":155.205,"confidence":0.9990895,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1196705624461174},{"word":"reason","start":155.205,"end":155.52501,"confidence":0.9999232,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.14651179313659668},{"word":"why","start":155.52501,"end":155.765,"confidence":0.9994085,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.14959391951560974},{"word":"you","start":155.765,"end":155.925,"confidence":0.99986064,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17450165748596191},{"word":"would","start":155.925,"end":156.16501,"confidence":0.99990344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.186270534992218},{"word":"like","start":156.16501,"end":156.405,"confidence":0.99980146,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2285902202129364},{"word":"to","start":156.405,"end":156.80501,"confidence":0.99966407,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19198031723499295},{"word":"cancel","start":156.80501,"end":157.285,"confidence":0.9997727,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1757202446460724},{"word":"your","start":157.285,"end":157.765,"confidence":0.9997565,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12562069296836853},{"word":"services","start":157.765,"end":158.265,"confidence":0.99870056,"punctuated_word":"services?","sentiment":"neutral","sentiment_score":-0.06641858071088791},{"word":"mhmm","start":163.365,"end":163.865,"confidence":0.9104866,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.21456342935562137},{"word":"mhmm","start":167.125,"end":167.625,"confidence":0.9369375,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.19584894180297852},{"word":"yeah","start":184.785,"end":185.285,"confidence":0.83819926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1593689322471619},{"word":"i'm","start":185.425,"end":185.585,"confidence":0.9903332,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0975099802017212},{"word":"so","start":185.585,"end":185.82501,"confidence":0.9983234,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05090413987636566},{"word":"sorry","start":185.82501,"end":186.145,"confidence":0.99979633,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.12917962670326233},{"word":"to","start":186.145,"end":186.30501,"confidence":0.999554,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13109451532363892},{"word":"hear","start":186.30501,"end":186.54501,"confidence":0.99989116,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.1356629729270935},{"word":"about","start":186.54501,"end":186.785,"confidence":0.99966335,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17552290856838226},{"word":"this","start":186.785,"end":187.18501,"confidence":0.9960342,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1965167671442032},{"word":"prolonged","start":187.18501,"end":187.66501,"confidence":0.50119036,"punctuated_word":"prolonged","sentiment":"neutral","sentiment_score":-0.2744881510734558},{"word":"inconvenience","start":187.66501,"end":188.16501,"confidence":0.906968,"punctuated_word":"inconvenience,","sentiment":"neutral","sentiment_score":-0.2372587025165558},{"word":"but","start":188.38501,"end":188.705,"confidence":0.99956876,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0380948930978775},{"word":"i","start":188.705,"end":188.945,"confidence":0.9999145,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04097409546375275},{"word":"do","start":188.945,"end":189.18501,"confidence":0.99967873,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07595701515674591},{"word":"respect","start":189.18501,"end":189.66501,"confidence":0.9993637,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":-0.0031622648239135742},{"word":"your","start":189.66501,"end":189.905,"confidence":0.9994949,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.043764956295490265},{"word":"decision","start":189.905,"end":190.38501,"confidence":0.9998809,"punctuated_word":"decision","sentiment":"neutral","sentiment_score":-0.007875427603721619},{"word":"if","start":190.38501,"end":190.625,"confidence":0.9671018,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.022283654659986496},{"word":"that","start":190.625,"end":190.785,"confidence":0.99971527,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.046898022294044495},{"word":"will","start":190.785,"end":191.02501,"confidence":0.9993606,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08535607904195786},{"word":"be","start":191.02501,"end":191.18501,"confidence":0.9997973,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03432849049568176},{"word":"the","start":191.18501,"end":191.345,"confidence":0.998323,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08194366097450256},{"word":"case","start":191.345,"end":191.845,"confidence":0.9999664,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.054639123380184174},{"word":"because","start":192.145,"end":192.625,"confidence":0.56825024,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07111425697803497},{"word":"our","start":192.625,"end":193.125,"confidence":0.99957544,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1666070818901062},{"word":"tech","start":193.66501,"end":193.985,"confidence":0.9372097,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.26614832878112793},{"word":"team","start":193.985,"end":194.225,"confidence":0.79356444,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2914474904537201},{"word":"is","start":194.225,"end":194.54501,"confidence":0.83957106,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2377932071685791},{"word":"still","start":194.54501,"end":194.865,"confidence":0.9992391,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2121320366859436},{"word":"trying","start":194.865,"end":195.265,"confidence":0.99947244,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.24748434126377103},{"word":"to","start":195.265,"end":195.425,"confidence":0.9998628,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2041082978248596},{"word":"fix","start":195.425,"end":195.82501,"confidence":0.99908566,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.2770933508872986},{"word":"this","start":195.82501,"end":196.065,"confidence":0.99965537,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.28562912344932556},{"word":"issue","start":196.065,"end":196.54501,"confidence":0.9999026,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.22322812676429749},{"word":"on","start":196.54501,"end":196.705,"confidence":0.99397415,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.18710827827453613},{"word":"their","start":196.705,"end":196.945,"confidence":0.9926641,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.1681566685438156},{"word":"end","start":196.945,"end":197.445,"confidence":0.9809208,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.095206119120121},{"word":"but","start":197.76001,"end":197.92,"confidence":0.9997125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05748044699430466},{"word":"i","start":197.92,"end":198.0,"confidence":0.9996551,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09127730876207352},{"word":"will","start":198.0,"end":198.24,"confidence":0.9998374,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11697879433631896},{"word":"just","start":198.24,"end":198.56,"confidence":0.99964595,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13733750581741333},{"word":"go","start":198.56,"end":198.8,"confidence":0.9998338,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.16167351603507996},{"word":"ahead","start":198.8,"end":199.2,"confidence":0.9997501,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.22364085912704468},{"word":"and","start":199.2,"end":199.68001,"confidence":0.9957617,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1819182187318802},{"word":"endorse","start":199.68001,"end":200.08,"confidence":0.9931952,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.14740338921546936},{"word":"your","start":200.08,"end":200.32,"confidence":0.99938536,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17682507634162903},{"word":"account","start":200.32,"end":200.8,"confidence":0.9998425,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.1147959679365158},{"word":"to","start":200.8,"end":201.04001,"confidence":0.9994573,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2327743023633957},{"word":"our","start":201.04001,"end":201.54001,"confidence":0.9999263,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1423816829919815},{"word":"tech","start":202.40001,"end":202.64,"confidence":0.89422303,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.08997194468975067},{"word":"team","start":202.64,"end":202.96,"confidence":0.73962146,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.1468833088874817},{"word":"in","start":202.96,"end":203.04001,"confidence":0.90487653,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.12037237733602524},{"word":"that","start":203.04001,"end":203.28,"confidence":0.99952054,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13243146240711212},{"word":"way","start":203.28,"end":203.6,"confidence":0.96635175,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12499013543128969},{"word":"they","start":203.6,"end":203.84,"confidence":0.99965453,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.1362970471382141},{"word":"could","start":203.84,"end":204.16,"confidence":0.99461234,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.12770716845989227},{"word":"process","start":204.16,"end":204.64,"confidence":0.99981016,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.1435813456773758},{"word":"your","start":204.64,"end":205.14,"confidence":0.9998486,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11688437312841415},{"word":"request","start":205.2,"end":205.7,"confidence":0.99939084,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.09346573799848557},{"word":"you're","start":206.16,"end":206.48001,"confidence":0.9929199,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.0019772029481828213},{"word":"requesting","start":206.48001,"end":206.98001,"confidence":0.9997253,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":0.0022897887974977493},{"word":"to","start":207.2,"end":207.52,"confidence":0.9998796,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012566771358251572},{"word":"have","start":207.52,"end":207.76001,"confidence":0.999895,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02115471661090851},{"word":"it","start":207.76001,"end":208.0,"confidence":0.99982184,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0817403793334961},{"word":"canceled","start":208.0,"end":208.5,"confidence":0.93429124,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":-0.03917195647954941},{"word":"today","start":208.56,"end":209.06,"confidence":0.9441257,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.03877050802111626},{"word":"yeah","start":223.325,"end":223.72499,"confidence":0.99294764,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07789331674575806},{"word":"actually","start":223.72499,"end":224.22499,"confidence":0.99516934,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.08910229057073593},{"word":"that's","start":224.49,"end":224.73,"confidence":0.9997523,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.08124014735221863},{"word":"what","start":224.73,"end":225.05,"confidence":0.9987594,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10733440518379211},{"word":"i'm","start":225.05,"end":225.21,"confidence":0.99988,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10575660318136217},{"word":"trying","start":225.21,"end":225.71,"confidence":0.7303932,"punctuated_word":"trying.","sentiment":"neutral","sentiment_score":-0.0757235735654831},{"word":"that's","start":226.01,"end":226.25,"confidence":0.82612705,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02244611456990242},{"word":"i","start":226.33,"end":226.57,"confidence":0.99369556,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020202208310365677},{"word":"wanted","start":226.57,"end":226.89,"confidence":0.99978083,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.0014384910464286804},{"word":"to","start":226.89,"end":227.05,"confidence":0.9994246,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00909346342086792},{"word":"tell","start":227.05,"end":227.37,"confidence":0.99985623,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.029004625976085663},{"word":"you","start":227.37,"end":227.85,"confidence":0.7066396,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.006870085373520851},{"word":"if","start":227.85,"end":228.09,"confidence":0.9986123,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.01059902086853981},{"word":"you","start":228.09,"end":228.25,"confidence":0.9999598,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0006306134164333344},{"word":"would","start":228.25,"end":228.49,"confidence":0.9999757,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.009349144995212557},{"word":"like","start":228.49,"end":228.73,"confidence":0.99993145,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.006603466346859932},{"word":"to","start":228.73,"end":229.21,"confidence":0.9998272,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005771776661276817},{"word":"since","start":229.53,"end":229.85,"confidence":0.99944454,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.0004999078810214996},{"word":"your","start":229.85,"end":230.35,"confidence":0.99483114,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0006454735994338989},{"word":"contract","start":231.93,"end":232.33,"confidence":0.99637055,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.007644176483154297},{"word":"has","start":232.33,"end":232.49,"confidence":0.9998518,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.02618936449289322},{"word":"been","start":232.49,"end":232.81,"confidence":0.99991584,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.0184931643307209},{"word":"fulfilled","start":232.81,"end":233.31,"confidence":0.9421185,"punctuated_word":"fulfilled,","sentiment":"neutral","sentiment_score":-0.02661992982029915},{"word":"right","start":233.77,"end":234.25,"confidence":0.9970845,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.02114155516028404},{"word":"twelve","start":234.25,"end":234.65,"confidence":0.99952686,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.0014864616096019745},{"word":"months","start":234.65,"end":235.15,"confidence":0.95119524,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.012870695441961288},{"word":"so","start":235.53,"end":235.77,"confidence":0.9967714,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.050993431359529495},{"word":"i","start":235.77,"end":235.85,"confidence":0.99912137,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09369058907032012},{"word":"would","start":235.85,"end":236.09,"confidence":0.9408008,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.10879494249820708},{"word":"suggest","start":236.09,"end":236.59,"confidence":0.9990345,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.09790804982185364},{"word":"you","start":237.05,"end":237.21,"confidence":0.88007265,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1137557327747345},{"word":"can","start":237.21,"end":237.45,"confidence":0.99971884,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13166244328022003},{"word":"go","start":237.45,"end":237.69,"confidence":0.99988544,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.15605154633522034},{"word":"ahead","start":237.69,"end":238.19,"confidence":0.99975175,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.15251433849334717},{"word":"and","start":238.60501,"end":239.10501,"confidence":0.99989784,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1530107706785202},{"word":"utilize","start":239.32501,"end":239.82501,"confidence":0.8445592,"punctuated_word":"utilize","sentiment":"neutral","sentiment_score":0.14187805354595184},{"word":"the","start":240.045,"end":240.365,"confidence":0.9982187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1748616248369217},{"word":"march","start":240.365,"end":240.865,"confidence":0.9981511,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.15592266619205475},{"word":"invoice","start":240.925,"end":241.425,"confidence":0.99972016,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.11733266711235046},{"word":"that","start":241.485,"end":241.725,"confidence":0.9998388,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1562095582485199},{"word":"you","start":241.725,"end":242.225,"confidence":0.9998293,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14114168286323547},{"word":"just","start":242.365,"end":242.845,"confidence":0.99949324,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13467782735824585},{"word":"paid","start":242.845,"end":243.345,"confidence":0.99967265,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.10917024314403534},{"word":"so","start":243.96501,"end":244.205,"confidence":0.810153,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11448020488023758},{"word":"we","start":244.205,"end":244.285,"confidence":0.999688,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13142330944538116},{"word":"can","start":244.285,"end":244.60501,"confidence":0.99966776,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1434190720319748},{"word":"schedule","start":244.60501,"end":245.10501,"confidence":0.9945925,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.12081722170114516},{"word":"the","start":245.16501,"end":245.565,"confidence":0.9993279,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07768534868955612},{"word":"cancellation","start":245.565,"end":246.065,"confidence":0.94847125,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.004057466983795166},{"word":"before","start":247.32501,"end":247.725,"confidence":0.9993125,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.14247727394104004},{"word":"the","start":247.725,"end":247.96501,"confidence":0.9988759,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08311726897954941},{"word":"end","start":247.96501,"end":248.205,"confidence":0.9998185,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.08186959475278854},{"word":"of","start":248.205,"end":248.60501,"confidence":0.99911433,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10491635650396348},{"word":"of","start":248.60501,"end":248.685,"confidence":0.7282689,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10595677047967912},{"word":"this","start":248.685,"end":249.005,"confidence":0.9996427,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.102116659283638},{"word":"month","start":249.005,"end":249.505,"confidence":0.9928633,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.08637139201164246},{"word":"in","start":249.725,"end":249.88501,"confidence":0.9947424,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.12699609994888306},{"word":"that","start":249.88501,"end":250.125,"confidence":0.9997379,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1388208568096161},{"word":"way","start":250.125,"end":250.445,"confidence":0.98697025,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.14650118350982666},{"word":"we","start":250.445,"end":250.685,"confidence":0.9986332,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1368279606103897},{"word":"could","start":250.685,"end":250.925,"confidence":0.9974583,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.12033672630786896},{"word":"avoid","start":250.925,"end":251.32501,"confidence":0.9932074,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.07918350398540497},{"word":"any","start":251.32501,"end":251.82501,"confidence":0.99963367,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05279809236526489},{"word":"recurring","start":251.96501,"end":252.46501,"confidence":0.9985405,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.002875860780477524},{"word":"invoice","start":252.60501,"end":253.10501,"confidence":0.9971058,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.02901143580675125},{"word":"by","start":253.16501,"end":253.565,"confidence":0.99254054,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0659971535205841},{"word":"first","start":253.565,"end":253.88501,"confidence":0.98505473,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.07430540025234222},{"word":"of","start":253.88501,"end":254.34,"confidence":0.9945227,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05769674479961395},{"word":"april","start":254.9,"end":255.37999,"confidence":0.9684702,"punctuated_word":"April.","sentiment":"neutral","sentiment_score":0.10483624786138536},{"word":"so","start":255.37999,"end":255.78,"confidence":0.9963206,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1947244256734848},{"word":"we","start":255.78,"end":256.02,"confidence":0.9977435,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.3029026985168457},{"word":"can","start":256.02,"end":256.18,"confidence":0.9986677,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.38544344902038574},{"word":"can","start":257.22,"end":257.46,"confidence":0.99828416,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0028496310114860535},{"word":"we","start":257.46,"end":257.69998,"confidence":0.9995479,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06263488531112671},{"word":"cancel","start":257.69998,"end":258.1,"confidence":0.99899226,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1359449028968811},{"word":"it","start":258.1,"end":258.6,"confidence":0.9926203,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.020957719534635544},{"word":"yeah","start":259.22,"end":259.72,"confidence":0.93064964,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03522031381726265},{"word":"the","start":261.54,"end":261.78,"confidence":0.8049933,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.016329558566212654},{"word":"thirtieth","start":261.78,"end":262.28,"confidence":0.9329265,"punctuated_word":"thirtieth?","sentiment":"neutral","sentiment_score":0.01835385151207447},{"word":"okay","start":265.46,"end":265.96,"confidence":0.84998167,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1127435937523842},{"word":"yes","start":269.665,"end":270.165,"confidence":0.9594741,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028613939881324768},{"word":"yes","start":270.545,"end":271.045,"confidence":0.99857557,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03357820212841034},{"word":"that","start":271.105,"end":271.265,"confidence":0.98922825,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.030684854835271835},{"word":"is","start":271.265,"end":271.58502,"confidence":0.9967744,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.037329960614442825},{"word":"correct","start":271.58502,"end":272.065,"confidence":0.95508504,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.06459467113018036},{"word":"and","start":272.065,"end":272.46503,"confidence":0.66300046,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.028989683836698532},{"word":"due","start":272.785,"end":273.02502,"confidence":0.61931014,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.02700870111584663},{"word":"to","start":273.02502,"end":273.265,"confidence":0.99754083,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0367322750389576},{"word":"this","start":273.265,"end":273.765,"confidence":0.8468486,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.027548903599381447},{"word":"goip","start":275.02502,"end":275.52502,"confidence":0.64031374,"punctuated_word":"GOIP","sentiment":"neutral","sentiment_score":-0.041881874203681946},{"word":"issue","start":275.74503,"end":276.24503,"confidence":0.9857039,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.05385122448205948},{"word":"this","start":276.86502,"end":277.105,"confidence":0.9989786,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.037080250680446625},{"word":"will","start":277.105,"end":277.42502,"confidence":0.9999064,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03593870997428894},{"word":"be","start":277.42502,"end":277.665,"confidence":0.99982697,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03446052223443985},{"word":"the","start":277.665,"end":278.165,"confidence":0.99985766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03961910679936409},{"word":"final","start":278.545,"end":278.945,"confidence":0.99990857,"punctuated_word":"final","sentiment":"neutral","sentiment_score":-0.05007731541991234},{"word":"payment","start":278.945,"end":279.445,"confidence":0.9999292,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.03678873926401138},{"word":"if","start":279.505,"end":279.74503,"confidence":0.9430344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03716501221060753},{"word":"we","start":279.74503,"end":279.90503,"confidence":0.9981364,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.013895954936742784},{"word":"will","start":279.90503,"end":280.14502,"confidence":0.9997086,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03269941359758377},{"word":"be","start":280.14502,"end":280.30502,"confidence":0.9996915,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0338912233710289},{"word":"going","start":280.30502,"end":280.625,"confidence":0.9997185,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.031122542917728424},{"word":"to","start":280.625,"end":281.105,"confidence":0.99982387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.044462013989686966},{"word":"schedule","start":281.105,"end":281.605,"confidence":0.98681146,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":-0.08663789927959442},{"word":"your","start":281.665,"end":281.98502,"confidence":0.999049,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07852044701576233},{"word":"cancellation","start":281.98502,"end":282.48502,"confidence":0.95219874,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.04098210111260414},{"word":"on","start":282.945,"end":283.445,"confidence":0.9997919,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0630018562078476},{"word":"the","start":284.13998,"end":284.22,"confidence":0.9995522,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.036078229546546936},{"word":"thirtieth","start":284.22,"end":284.72,"confidence":0.9005918,"punctuated_word":"thirtieth.","sentiment":"neutral","sentiment_score":-0.03895190358161926},{"word":"because","start":284.94,"end":285.41998,"confidence":0.7469962,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":0.003797769546508789},{"word":"technically","start":285.41998,"end":285.91998,"confidence":0.9993589,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.0008370876312255859},{"word":"you","start":286.53998,"end":286.69998,"confidence":0.99981076,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011263977736234663},{"word":"should","start":286.69998,"end":286.94,"confidence":0.9999572,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.01447078213095665},{"word":"provide","start":286.94,"end":287.34,"confidence":0.99971503,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.01882471889257431},{"word":"the","start":287.34,"end":287.41998,"confidence":0.57317936,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016423989087343216},{"word":"thirty","start":287.41998,"end":287.74,"confidence":0.997666,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.028136570006608963},{"word":"days","start":287.74,"end":288.06,"confidence":0.90860337,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.04184554144740105},{"word":"notice","start":288.06,"end":288.38,"confidence":0.8723397,"punctuated_word":"notice,","sentiment":"neutral","sentiment_score":-0.01987968012690544},{"word":"but","start":288.38,"end":288.78,"confidence":0.99957246,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.004370249807834625},{"word":"this","start":288.78,"end":289.02,"confidence":0.99910235,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.003410205245018006},{"word":"is","start":289.02,"end":289.52,"confidence":0.99937385,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013198301196098328},{"word":"acceptable","start":290.06,"end":290.56,"confidence":0.76445735,"punctuated_word":"acceptable.","sentiment":"neutral","sentiment_score":-0.008666107431054115},{"word":"so","start":291.25998,"end":291.58,"confidence":0.9993956,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030544258654117584},{"word":"i","start":291.58,"end":291.74,"confidence":0.9986394,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021763082593679428},{"word":"will","start":291.74,"end":291.97998,"confidence":0.99985003,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03627642244100571},{"word":"take","start":291.97998,"end":292.13998,"confidence":0.9998379,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.039081696420907974},{"word":"note","start":292.13998,"end":292.38,"confidence":0.9990018,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.02020459622144699},{"word":"of","start":292.38,"end":292.53998,"confidence":0.99921525,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.030444372445344925},{"word":"this","start":292.53998,"end":292.86,"confidence":0.9998092,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.021037720143795013},{"word":"and","start":292.86,"end":293.02,"confidence":0.8244916,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.039334166795015335},{"word":"then","start":293.02,"end":293.52,"confidence":0.9986563,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03989461809396744},{"word":"endorse","start":293.58,"end":294.08,"confidence":0.94652736,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.00857570394873619},{"word":"the","start":294.13998,"end":294.38,"confidence":0.9997559,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00803811103105545},{"word":"account","start":294.38,"end":294.86,"confidence":0.99976355,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.004904832690954208},{"word":"to","start":294.86,"end":295.02,"confidence":0.99919695,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017239820212125778},{"word":"the","start":295.02,"end":295.34,"confidence":0.99969554,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004181835800409317},{"word":"tech","start":295.34,"end":295.66,"confidence":0.99673104,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.013134416192770004},{"word":"team","start":295.66,"end":296.13998,"confidence":0.9998275,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.002400752156972885},{"word":"so","start":296.13998,"end":296.38,"confidence":0.82827353,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.011353060603141785},{"word":"usually","start":296.38,"end":296.88,"confidence":0.9996845,"punctuated_word":"usually,","sentiment":"neutral","sentiment_score":0.014809724874794483},{"word":"we","start":296.94,"end":297.09998,"confidence":0.9998404,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.005288509652018547},{"word":"are","start":297.09998,"end":297.25998,"confidence":0.9998281,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.006957484409213066},{"word":"processing","start":297.25998,"end":297.74,"confidence":0.9998734,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.002774562686681747},{"word":"a","start":297.74,"end":297.9,"confidence":0.9991542,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002551720477640629},{"word":"cancellation","start":297.9,"end":298.4,"confidence":0.9939084,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.005191262811422348},{"word":"morning","start":298.94,"end":299.44,"confidence":0.7462927,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.004616215825080872},{"word":"so","start":299.815,"end":300.055,"confidence":0.9996824,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021799279376864433},{"word":"expect","start":300.055,"end":300.455,"confidence":0.99934846,"punctuated_word":"expect","sentiment":"neutral","sentiment_score":0.018275560811161995},{"word":"an","start":300.455,"end":300.695,"confidence":0.9987367,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03904381021857262},{"word":"email","start":300.695,"end":301.175,"confidence":0.99980253,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04267176240682602},{"word":"confirmation","start":301.175,"end":301.675,"confidence":0.8311103,"punctuated_word":"confirmation,","sentiment":"neutral","sentiment_score":0.02460654452443123},{"word":"the","start":302.455,"end":302.615,"confidence":0.9992078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03483046963810921},{"word":"thirtieth","start":302.615,"end":303.115,"confidence":0.99989915,"punctuated_word":"thirtieth","sentiment":"neutral","sentiment_score":0.026449985802173615},{"word":"of","start":303.255,"end":303.495,"confidence":0.99957246,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.039696432650089264},{"word":"this","start":303.495,"end":303.735,"confidence":0.999915,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04071585834026337},{"word":"month","start":303.735,"end":304.235,"confidence":0.97077435,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.0473538339138031},{"word":"for","start":305.255,"end":305.415,"confidence":0.9999596,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053463876247406006},{"word":"your","start":305.415,"end":305.655,"confidence":0.99956757,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04943572357296944},{"word":"reference","start":305.655,"end":306.135,"confidence":0.99869204,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.043831996619701385},{"word":"okay","start":306.135,"end":306.375,"confidence":0.96569335,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0431363582611084},{"word":"we'll","start":306.375,"end":306.695,"confidence":0.9914807,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.047894980758428574},{"word":"send","start":306.695,"end":306.935,"confidence":0.99979955,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04924870282411575},{"word":"you","start":306.935,"end":307.095,"confidence":0.9993536,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041704192757606506},{"word":"the","start":307.095,"end":307.335,"confidence":0.9995024,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048421915620565414},{"word":"email","start":307.335,"end":307.815,"confidence":0.9997793,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.04158339276909828},{"word":"confirmation","start":307.815,"end":308.315,"confidence":0.9998578,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.03492894768714905},{"word":"that","start":308.455,"end":308.695,"confidence":0.9995852,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04981276765465736},{"word":"the","start":308.695,"end":308.855,"confidence":0.99902666,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.046221233904361725},{"word":"service","start":308.855,"end":309.255,"confidence":0.99912375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.013364922255277634},{"word":"has","start":309.255,"end":309.495,"confidence":0.99900633,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.047528479248285294},{"word":"been","start":309.495,"end":309.735,"confidence":0.999801,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.062252867966890335},{"word":"canceled","start":309.735,"end":310.235,"confidence":0.89199907,"punctuated_word":"canceled","sentiment":"neutral","sentiment_score":0.04450765252113342},{"word":"as","start":310.455,"end":310.695,"confidence":0.94735813,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10968442261219025},{"word":"you","start":310.695,"end":310.855,"confidence":0.99691963,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.061511535197496414},{"word":"requested","start":310.855,"end":311.355,"confidence":0.8239703,"punctuated_word":"requested.","sentiment":"neutral","sentiment_score":0.04072847217321396},{"word":"so","start":311.575,"end":312.03,"confidence":0.99874,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09339743107557295},{"word":"you","start":312.11,"end":312.19,"confidence":0.9978011,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10321761667728424},{"word":"can","start":312.19,"end":312.43,"confidence":0.9999014,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1286445111036301},{"word":"still","start":312.43,"end":312.83,"confidence":0.9997775,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.12611210346221924},{"word":"utilize","start":312.83,"end":313.33,"confidence":0.99959296,"punctuated_word":"utilize","sentiment":"neutral","sentiment_score":0.13805794715881348},{"word":"the","start":313.47,"end":313.97,"confidence":0.999897,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13478389382362366},{"word":"service","start":314.59,"end":314.99,"confidence":0.9945925,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1436576247215271},{"word":"that","start":314.99,"end":315.15,"confidence":0.9998386,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1666463315486908},{"word":"you","start":315.15,"end":315.38998,"confidence":0.9996978,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14658325910568237},{"word":"paid","start":315.38998,"end":315.71,"confidence":0.9594639,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.1440926194190979},{"word":"even","start":315.71,"end":315.95,"confidence":0.9732921,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.07292510569095612},{"word":"though","start":315.95,"end":316.45,"confidence":0.99888617,"punctuated_word":"though","sentiment":"neutral","sentiment_score":0.04678937792778015},{"word":"there","start":316.83,"end":316.91,"confidence":0.998448,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.03450934588909149},{"word":"is","start":316.91,"end":317.15,"confidence":0.9988274,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.023005109280347824},{"word":"a","start":317.15,"end":317.31,"confidence":0.9851761,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04445189982652664},{"word":"jyp","start":317.31,"end":317.81,"confidence":0.40317374,"punctuated_word":"JYP","sentiment":"neutral","sentiment_score":0.033958613872528076},{"word":"issues","start":318.11,"end":318.61,"confidence":0.95282054,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":0.04751741886138916},{"word":"okay","start":318.67,"end":319.17,"confidence":0.995303,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08236066997051239},{"word":"alright","start":320.35,"end":320.85,"confidence":0.99421656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17534314095973969},{"word":"yes","start":323.38998,"end":323.88998,"confidence":0.9915893,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10017366707324982},{"word":"thirtieth","start":323.95,"end":324.45,"confidence":0.9694002,"punctuated_word":"Thirtieth.","sentiment":"neutral","sentiment_score":0.08426032960414886},{"word":"correct","start":326.005,"end":326.505,"confidence":0.9977644,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.2747322916984558},{"word":"alright","start":327.765,"end":328.265,"confidence":0.96939945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2934913635253906},{"word":"thank","start":328.405,"end":328.64502,"confidence":0.99900275,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43716707825660706},{"word":"you","start":328.64502,"end":328.965,"confidence":0.99387234,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.45335155725479126},{"word":"ronald","start":328.965,"end":329.20502,"confidence":0.99352646,"punctuated_word":"Ronald.","sentiment":"positive","sentiment_score":0.412873238325119},{"word":"i","start":329.20502,"end":329.445,"confidence":0.59255743,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.41651010513305664},{"word":"appreciate","start":329.445,"end":329.945,"confidence":0.40704596,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4080882668495178},{"word":"your","start":330.08502,"end":330.325,"confidence":0.9994842,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2973826229572296},{"word":"call","start":330.325,"end":330.565,"confidence":0.9998276,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.36690640449523926},{"word":"today","start":330.565,"end":331.045,"confidence":0.9997654,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.285913348197937},{"word":"any","start":331.045,"end":331.36502,"confidence":0.9995223,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":0.17067724466323853},{"word":"other","start":331.36502,"end":331.845,"confidence":0.9992143,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.14005431532859802},{"word":"things","start":331.845,"end":332.325,"confidence":0.99706715,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.2060004025697708},{"word":"or","start":332.325,"end":332.64502,"confidence":0.9767952,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.21533365547657013},{"word":"anything","start":332.64502,"end":333.045,"confidence":0.99987173,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.23826582729816437},{"word":"else","start":333.045,"end":333.36502,"confidence":0.99988353,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.2122187465429306},{"word":"that","start":333.36502,"end":333.52502,"confidence":0.9997384,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.21317867934703827},{"word":"i","start":333.52502,"end":333.685,"confidence":0.9990133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17308513820171356},{"word":"may","start":333.685,"end":333.845,"confidence":0.9998221,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.2447868138551712},{"word":"help","start":333.845,"end":334.165,"confidence":0.99968505,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.22503305971622467},{"word":"you","start":334.165,"end":334.665,"confidence":0.99881965,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.17596149444580078},{"word":"okay","start":337.24695,"end":337.72693,"confidence":0.99175525,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2973289489746094},{"word":"perfect","start":337.72693,"end":338.20694,"confidence":0.99240434,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4654860496520996},{"word":"and","start":338.20694,"end":338.44693,"confidence":0.98226583,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.3764406442642212},{"word":"i","start":338.44693,"end":338.60693,"confidence":0.85412294,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3812642395496368},{"word":"appreciate","start":338.60693,"end":339.00693,"confidence":0.99957246,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.427803099155426},{"word":"your","start":339.00693,"end":339.24695,"confidence":0.99940264,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4762849509716034},{"word":"time","start":339.24695,"end":339.56693,"confidence":0.9974599,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.5075805187225342},{"word":"have","start":339.56693,"end":339.80695,"confidence":0.9997738,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5754866600036621},{"word":"a","start":339.80695,"end":339.96695,"confidence":0.99976665,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5534009337425232},{"word":"good","start":339.96695,"end":340.12692,"confidence":0.9999784,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5354663133621216},{"word":"one","start":340.12692,"end":340.36694,"confidence":0.857193,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.5531768798828125},{"word":"and","start":340.36694,"end":340.60693,"confidence":0.999895,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.45727524161338806},{"word":"be","start":340.60693,"end":340.84692,"confidence":0.999785,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3757496476173401},{"word":"safe","start":340.84692,"end":341.34692,"confidence":0.9998414,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.29077184200286865},{"word":"bye","start":341.80695,"end":342.12692,"confidence":0.9706255,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1850361526012421},{"word":"bye","start":342.12692,"end":342.62692,"confidence":0.9966974,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.17128214240074158}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel account. Who I'm speaking with? Oh, I'm so sorry to hear about this, but we appreciate your call today.\n\nI'll just need to pull out your account here so we could proceed accordingly. Please confirm your full name and your birthday. Okay. Thank you so much. Just one moment.\n\nOkay? I'm showing another call here. So one moment. It's the same one. Yeah.\n\nIt's overlap. Let me do it on my end. Okay? Just bear with me right now. Thank you.\n\nThank you so much for patiently waiting on the line. So right now that I was able to cancel that one. So you called back. It seems like our other department tried to transfer the call on my end because I just came back from my quick break, and then I'd seen your missed call. I'd call you back then.\n\nBut anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services? Mhmm. Mhmm. Yeah. I'm so sorry to hear about this prolonged inconvenience, but I do respect your decision if that will be the case because our tech team is still trying to fix this issue on their end.\n\nBut I will just go ahead and endorse your account to our tech team. In that way, they could process your request. You're requesting to have it canceled today? Yeah. Actually, that's what I'm trying.\n\nThat's I wanted to tell you. If you would like to since your contract has been fulfilled, right, twelve months, so I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month. In that way, we could avoid any recurring invoice by first of April. So we can can we cancel it? Yeah.\n\nThe thirtieth? Okay. Yes. Yes. That is correct.\n\nAnd, due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth. Because, technically, you should provide the thirty days notice, but this is acceptable. So I will take note of this and then endorse the account to the tech team. So, usually, we are processing a cancellation morning, So expect an email confirmation, the thirtieth of this month, for your reference. Okay?\n\nWe'll send you the email confirmation that the service has been canceled as you requested. So you can still utilize the service that you paid even though there is a JYP issues. Okay? Alright. Yes.\n\nThirtieth. Correct. Alright. Thank you, Ronald. I appreciate your call today.\n\nAny other things or anything else that I may help you? Okay. Perfect. And I appreciate your time. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.178392231464386},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.3220245838165283},{"text":"This is Airtel account.","start":2.32,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.18286580219864845},{"text":"Who I'm speaking with?","start":4.7999997,"end":6.18,"sentiment":"neutral","sentiment_score":0.020266889594495296},{"text":"Oh, I'm so sorry to hear about this, but we appreciate your call today.","start":17.345001,"end":21.505001,"sentiment":"neutral","sentiment_score":0.04096218943595886}],"sentiment":"neutral","sentiment_score":0.08833771273493767,"num_words":25,"start":1.1999999,"end":21.505001},{"sentences":[{"text":"I'll just need to pull out your account here so we could proceed accordingly.","start":21.505001,"end":26.565,"sentiment":"neutral","sentiment_score":0.12299625522324018},{"text":"Please confirm your full name and your birthday.","start":27.529999,"end":31.31,"sentiment":"neutral","sentiment_score":0.050835357047617435},{"text":"Okay.","start":39.53,"end":40.03,"sentiment":"neutral","sentiment_score":0.15625077486038208},{"text":"Thank you so much.","start":40.09,"end":41.39,"sentiment":"positive","sentiment_score":0.3663325309753418},{"text":"Just one moment.","start":43.235,"end":44.114998,"sentiment":"neutral","sentiment_score":0.11165424684683482}],"sentiment":"neutral","sentiment_score":0.13617246896028518,"num_words":30,"start":21.505001,"end":44.114998},{"sentences":[{"text":"Okay?","start":44.114998,"end":44.614998,"sentiment":"neutral","sentiment_score":0.008883440867066383},{"text":"I'm showing another call here.","start":44.675,"end":47.575,"sentiment":"neutral","sentiment_score":-0.026994959637522697},{"text":"So one moment.","start":47.715,"end":48.675,"sentiment":"neutral","sentiment_score":-0.019483102175096672},{"text":"It's the same one.","start":48.675,"end":49.975,"sentiment":"neutral","sentiment_score":-0.06644514854997396},{"text":"Yeah.","start":50.915,"end":51.235,"sentiment":"neutral","sentiment_score":-0.0016600992530584335}],"sentiment":"neutral","sentiment_score":-0.03228438266419938,"num_words":14,"start":44.114998,"end":51.235},{"sentences":[{"text":"It's overlap.","start":51.235,"end":52.135,"sentiment":"neutral","sentiment_score":-0.003095244988799095},{"text":"Let me do it on my end.","start":65.39,"end":66.75,"sentiment":"neutral","sentiment_score":-0.04148082062602043},{"text":"Okay?","start":66.75,"end":67.15,"sentiment":"neutral","sentiment_score":-0.020254161208868027},{"text":"Just bear with me right now.","start":67.15,"end":68.85,"sentiment":"neutral","sentiment_score":-0.0023886188864707947},{"text":"Thank you.","start":68.909996,"end":69.729996,"sentiment":"neutral","sentiment_score":0.2167099416255951}],"sentiment":"neutral","sentiment_score":0.005682098575764231,"num_words":18,"start":51.235,"end":69.729996},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":129.635,"end":132.115,"sentiment":"neutral","sentiment_score":0.3223696857690811},{"text":"So right now that I was able to cancel that one.","start":132.115,"end":136.695,"sentiment":"neutral","sentiment_score":0.1794011728330092},{"text":"So you called back.","start":136.755,"end":137.715,"sentiment":"neutral","sentiment_score":0.021585816517472267},{"text":"It seems like our other department tried to transfer the call on my end because I just came back from my quick break, and then I'd seen your missed call.","start":137.715,"end":147.37999,"sentiment":"neutral","sentiment_score":-0.05844225777933995},{"text":"I'd call you back then.","start":147.92,"end":149.43999,"sentiment":"neutral","sentiment_score":-0.02721680551767349}],"sentiment":"neutral","sentiment_score":0.05656835439925392,"num_words":60,"start":129.635,"end":149.43999},{"sentences":[{"text":"But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services?","start":149.43999,"end":158.265,"sentiment":"neutral","sentiment_score":-0.11901857566676642},{"text":"Mhmm.","start":163.365,"end":163.865,"sentiment":"neutral","sentiment_score":-0.21456342935562137},{"text":"Mhmm.","start":167.125,"end":167.625,"sentiment":"neutral","sentiment_score":-0.19584894180297852},{"text":"Yeah.","start":184.785,"end":185.285,"sentiment":"neutral","sentiment_score":-0.1593689322471619},{"text":"I'm so sorry to hear about this prolonged inconvenience, but I do respect your decision if that will be the case because our tech team is still trying to fix this issue on their end.","start":185.425,"end":197.445,"sentiment":"neutral","sentiment_score":-0.13072228633931704}],"sentiment":"neutral","sentiment_score":-0.1299370923324635,"num_words":57,"start":149.43999,"end":197.445},{"sentences":[{"text":"But I will just go ahead and endorse your account to our tech team.","start":197.76001,"end":202.96,"sentiment":"neutral","sentiment_score":0.14438159444502421},{"text":"In that way, they could process your request.","start":202.96,"end":205.7,"sentiment":"neutral","sentiment_score":0.12446620594710112},{"text":"You're requesting to have it canceled today?","start":206.16,"end":209.06,"sentiment":"neutral","sentiment_score":-0.0275845351362867},{"text":"Yeah.","start":223.325,"end":223.72499,"sentiment":"neutral","sentiment_score":-0.07789331674575806},{"text":"Actually, that's what I'm trying.","start":223.72499,"end":225.71,"sentiment":"neutral","sentiment_score":-0.09183140397071839}],"sentiment":"neutral","sentiment_score":0.06534085392153689,"num_words":35,"start":197.76001,"end":225.71},{"sentences":[{"text":"That's I wanted to tell you.","start":226.01,"end":227.85,"sentiment":"neutral","sentiment_score":0.00014689347396294275},{"text":"If you would like to since your contract has been fulfilled, right, twelve months, so I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month.","start":227.85,"end":249.505,"sentiment":"neutral","sentiment_score":0.07901465511796149},{"text":"In that way, we could avoid any recurring invoice by first of April.","start":249.725,"end":255.37999,"sentiment":"neutral","sentiment_score":0.08249328256799625},{"text":"So we can can we cancel it?","start":255.37999,"end":258.6,"sentiment":"neutral","sentiment_score":0.09519752806850842},{"text":"Yeah.","start":259.22,"end":259.72,"sentiment":"neutral","sentiment_score":0.03522031381726265}],"sentiment":"neutral","sentiment_score":0.07396537844668812,"num_words":71,"start":226.01,"end":259.72},{"sentences":[{"text":"The thirtieth?","start":261.54,"end":262.28,"sentiment":"neutral","sentiment_score":0.017341705039143562},{"text":"Okay.","start":265.46,"end":265.96,"sentiment":"neutral","sentiment_score":0.1127435937523842},{"text":"Yes.","start":269.665,"end":270.165,"sentiment":"neutral","sentiment_score":0.028613939881324768},{"text":"Yes.","start":270.545,"end":271.045,"sentiment":"neutral","sentiment_score":0.03357820212841034},{"text":"That is correct.","start":271.105,"end":272.065,"sentiment":"neutral","sentiment_score":0.04420316219329834}],"sentiment":"neutral","sentiment_score":0.04277857905253768,"num_words":8,"start":261.54,"end":272.065},{"sentences":[{"text":"And, due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth.","start":272.065,"end":284.72,"sentiment":"neutral","sentiment_score":-0.03872527236429354},{"text":"Because, technically, you should provide the thirty days notice, but this is acceptable.","start":284.94,"end":290.56,"sentiment":"neutral","sentiment_score":-0.010953256860375404},{"text":"So I will take note of this and then endorse the account to the tech team.","start":291.25998,"end":296.13998,"sentiment":"neutral","sentiment_score":0.020152827259153128},{"text":"So, usually, we are processing a cancellation morning, So expect an email confirmation, the thirtieth of this month, for your reference.","start":296.13998,"end":306.135,"sentiment":"neutral","sentiment_score":0.024576319913778986},{"text":"Okay?","start":306.135,"end":306.375,"sentiment":"neutral","sentiment_score":0.0431363582611084}],"sentiment":"neutral","sentiment_score":-0.0025348608444134392,"num_words":75,"start":272.065,"end":306.375},{"sentences":[{"text":"We'll send you the email confirmation that the service has been canceled as you requested.","start":306.375,"end":311.355,"sentiment":"neutral","sentiment_score":0.04929296573003133},{"text":"So you can still utilize the service that you paid even though there is a JYP issues.","start":311.575,"end":318.61,"sentiment":"neutral","sentiment_score":0.09578530643792714},{"text":"Okay?","start":318.67,"end":319.17,"sentiment":"neutral","sentiment_score":0.08236066997051239},{"text":"Alright.","start":320.35,"end":320.85,"sentiment":"neutral","sentiment_score":0.17534314095973969},{"text":"Yes.","start":323.38998,"end":323.88998,"sentiment":"neutral","sentiment_score":0.10017366707324982}],"sentiment":"neutral","sentiment_score":0.0778749192399638,"num_words":35,"start":306.375,"end":323.88998},{"sentences":[{"text":"Thirtieth.","start":323.95,"end":324.45,"sentiment":"neutral","sentiment_score":0.08426032960414886},{"text":"Correct.","start":326.005,"end":326.505,"sentiment":"neutral","sentiment_score":0.2747322916984558},{"text":"Alright.","start":327.765,"end":328.265,"sentiment":"neutral","sentiment_score":0.2934913635253906},{"text":"Thank you, Ronald.","start":328.405,"end":329.20502,"sentiment":"positive","sentiment_score":0.4344639579455058},{"text":"I appreciate your call today.","start":329.20502,"end":331.045,"sentiment":"positive","sentiment_score":0.35496014952659605}],"sentiment":"positive","sentiment_score":0.33915241875431756,"num_words":11,"start":323.95,"end":331.045},{"sentences":[{"text":"Any other things or anything else that I may help you?","start":331.045,"end":334.665,"sentiment":"neutral","sentiment_score":0.20132685249502008},{"text":"Okay.","start":337.24695,"end":337.72693,"sentiment":"neutral","sentiment_score":0.2973289489746094},{"text":"Perfect.","start":337.72693,"end":338.20694,"sentiment":"positive","sentiment_score":0.4654860496520996},{"text":"And I appreciate your time.","start":338.20694,"end":339.56693,"sentiment":"positive","sentiment_score":0.43387469053268435},{"text":"Have a good one, and be safe.","start":339.56693,"end":341.34692,"sentiment":"positive","sentiment_score":0.4773325026035309}],"sentiment":"positive","sentiment_score":0.3395244538784027,"num_words":25,"start":331.045,"end":341.34692},{"sentences":[{"text":"Bye bye.","start":341.80695,"end":342.62692,"sentiment":"neutral","sentiment_score":0.17815914750099182}],"sentiment":"neutral","sentiment_score":0.17815914750099182,"num_words":2,"start":341.80695,"end":342.62692}]}}]},{"alternatives":[{"transcript":"Hey. Yes. Sorry. I missed your call in another line with your account. I'm sorry. Yeah. Yeah. Yep. Thanks. So, yeah, I actually called to cancel my account. Full name, Ronald d. Birthday, fifteenth January nineteen eighty three. Sorry. I think that might be great. Yeah. Because it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that. Wait. I'm just trying to figure out how to cancel that other call. That might be me, actually. Okay. Yeah. Just yeah. Just yeah. Yes. Yes. Okay. Yep. I I guess, generally, over the year, there's a bit of a unreliable connection quite a fair bit. And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well. So it wasn't just a streaming service. So, yeah, it's a big disruption. So I think I'd I'd think I'd rather try someone else now. Yeah. Yeah. Yeah. That's no. Actually actually, I don't know if there's, like, a not today. I I I actually expected, like, the month to be finished. That's why I called early. Yeah. Okay. Yep. Yep. Yeah. Yep. That's that's perfect. That's that's what I was intending. Yeah. So March. So yeah. That's yeah. That's fine. That's perfect. So, basically, what I paid already is the last payment. Right? Is that right? Okay. Yeah. That's that's that's what I intended. Yeah. Yep. Okay. Up to the yep. Yep. Yep. Thank you. So that will be up to the three years this month. Then I can use it. Okay. Cool. Cool. Yep. That's perfect. Yeah. Okay. Not that was all. Thank you. Alright. Yep. Okay. Yep. Yep. You too. Bye.","confidence":0.9818147,"words":[{"word":"hey","start":4.48,"end":4.98,"confidence":0.9510609,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.047225113958120346},{"word":"yes","start":5.2,"end":5.7,"confidence":0.8789848,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02312185615301132},{"word":"sorry","start":5.8399997,"end":6.08,"confidence":0.74906147,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.23073215782642365},{"word":"i","start":6.08,"end":6.16,"confidence":0.9940978,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31254154443740845},{"word":"missed","start":6.16,"end":6.3199997,"confidence":0.9948331,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.2722505033016205},{"word":"your","start":6.3199997,"end":6.48,"confidence":0.9862153,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4455755949020386},{"word":"call","start":6.48,"end":6.7999997,"confidence":0.9693759,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.3547964096069336},{"word":"in","start":6.7999997,"end":7.04,"confidence":0.42076468,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.40816113352775574},{"word":"another","start":7.04,"end":7.44,"confidence":0.9963289,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.4244237244129181},{"word":"line","start":7.44,"end":7.68,"confidence":0.99620974,"punctuated_word":"line","sentiment":"negative","sentiment_score":-0.4013209640979767},{"word":"with","start":7.68,"end":7.8399997,"confidence":0.85368556,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.347835510969162},{"word":"your","start":7.8399997,"end":8.0,"confidence":0.6899475,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.27000531554222107},{"word":"account","start":8.0,"end":8.4,"confidence":0.6841533,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.22960487008094788},{"word":"i'm","start":8.4,"end":8.48,"confidence":0.76397747,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2556363344192505},{"word":"sorry","start":8.48,"end":8.98,"confidence":0.99929786,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2232201099395752},{"word":"yeah","start":9.76,"end":10.26,"confidence":0.96889675,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12036928534507751},{"word":"yeah","start":10.719999,"end":11.219999,"confidence":0.98753965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.099943608045578},{"word":"yep","start":11.28,"end":11.679999,"confidence":0.96107864,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05013445019721985},{"word":"thanks","start":11.679999,"end":12.179999,"confidence":0.99785066,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.15131354331970215},{"word":"so","start":13.355,"end":13.754999,"confidence":0.8008745,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.15723374485969543},{"word":"yeah","start":13.754999,"end":14.075,"confidence":0.9838046,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.22586800158023831},{"word":"i","start":14.075,"end":14.235,"confidence":0.9376412,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3326588273048401},{"word":"actually","start":14.235,"end":14.554999,"confidence":0.99706286,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.31496697664260864},{"word":"called","start":14.554999,"end":14.795,"confidence":0.9983955,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.3736717402935028},{"word":"to","start":14.795,"end":15.195,"confidence":0.99971,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.40377679467201233},{"word":"cancel","start":15.195,"end":15.594999,"confidence":0.99929476,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.363863468170166},{"word":"my","start":15.594999,"end":15.754999,"confidence":0.99635124,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.35487431287765503},{"word":"account","start":15.754999,"end":16.255,"confidence":0.9950229,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.30700376629829407},{"word":"full","start":32.9,"end":33.22,"confidence":0.8302391,"punctuated_word":"Full","sentiment":"neutral","sentiment_score":0.02369830757379532},{"word":"name","start":33.22,"end":33.46,"confidence":0.77225,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.026413165032863617},{"word":"ronald","start":33.46,"end":33.940002,"confidence":0.9964443,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.023115402087569237},{"word":"d","start":33.940002,"end":34.440002,"confidence":0.8104347,"punctuated_word":"d.","sentiment":"neutral","sentiment_score":0.033675700426101685},{"word":"birthday","start":34.9,"end":35.4,"confidence":0.9255668,"punctuated_word":"Birthday,","sentiment":"neutral","sentiment_score":0.025315944105386737},{"word":"fifteenth","start":36.02,"end":36.52,"confidence":0.98921764,"punctuated_word":"fifteenth","sentiment":"neutral","sentiment_score":0.04076045751571655},{"word":"january","start":36.58,"end":37.08,"confidence":0.5449288,"punctuated_word":"January","sentiment":"neutral","sentiment_score":0.03646906465291977},{"word":"nineteen","start":37.22,"end":37.7,"confidence":0.98418957,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.04642587527632713},{"word":"eighty","start":37.7,"end":38.18,"confidence":0.9598829,"punctuated_word":"eighty","sentiment":"neutral","sentiment_score":0.04267736151814461},{"word":"three","start":38.18,"end":38.68,"confidence":0.9965131,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":0.036603234708309174},{"word":"sorry","start":49.045,"end":49.524998,"confidence":0.89963114,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10164500772953032},{"word":"i","start":49.524998,"end":49.765,"confidence":0.94154376,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0678592324256897},{"word":"think","start":49.765,"end":50.085,"confidence":0.9990575,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.05310636758804321},{"word":"that","start":50.085,"end":50.405,"confidence":0.99863845,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.041268229484558105},{"word":"might","start":50.405,"end":50.725,"confidence":0.996214,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.04865574091672897},{"word":"be","start":50.725,"end":51.225,"confidence":0.9972529,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.035122133791446686},{"word":"great","start":51.445,"end":51.925,"confidence":0.83747464,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.025913096964359283},{"word":"yeah","start":51.925,"end":52.165,"confidence":0.98671055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08247460424900055},{"word":"because","start":52.165,"end":52.485,"confidence":0.99542457,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1306600570678711},{"word":"it's","start":52.485,"end":52.725,"confidence":0.8546028,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13781976699829102},{"word":"it's","start":52.725,"end":52.885,"confidence":0.9964006,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1628192812204361},{"word":"like","start":52.885,"end":53.125,"confidence":0.8591292,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.14614731073379517},{"word":"i","start":53.125,"end":53.204998,"confidence":0.9397697,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16264472901821136},{"word":"was","start":53.204998,"end":53.445,"confidence":0.9989108,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.15414343774318695},{"word":"put","start":53.445,"end":53.684998,"confidence":0.9464574,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.15455277264118197},{"word":"on","start":53.684998,"end":53.765,"confidence":0.90249753,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13766101002693176},{"word":"i","start":53.844997,"end":54.004997,"confidence":0.9898263,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1469021588563919},{"word":"was","start":54.004997,"end":54.245,"confidence":0.99858093,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1583402156829834},{"word":"on","start":54.245,"end":54.405,"confidence":0.9966372,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1543314903974533},{"word":"hold","start":54.405,"end":54.644997,"confidence":0.53856,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.09716296195983888},{"word":"like","start":55.56,"end":55.800003,"confidence":0.9500557,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.1462981104850769},{"word":"i","start":55.800003,"end":55.88,"confidence":0.99976164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1582636535167694},{"word":"was","start":55.88,"end":55.960003,"confidence":0.9994104,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1508212685585022},{"word":"waiting","start":55.960003,"end":56.280003,"confidence":0.9997063,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.1114901527762413},{"word":"on","start":56.280003,"end":56.52,"confidence":0.9979672,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1507255882024765},{"word":"queue","start":56.52,"end":56.760002,"confidence":0.9133244,"punctuated_word":"queue","sentiment":"neutral","sentiment_score":-0.17003025114536283},{"word":"and","start":56.760002,"end":57.08,"confidence":0.51120824,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13605765998363495},{"word":"then","start":57.08,"end":57.24,"confidence":0.87721145,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11103883385658264},{"word":"someone","start":57.24,"end":57.74,"confidence":0.984931,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.1378306895494461},{"word":"from","start":57.800003,"end":58.120003,"confidence":0.9969099,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1354404240846634},{"word":"airtel","start":58.120003,"end":58.600002,"confidence":0.9432842,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.08004485815763474},{"word":"called","start":58.600002,"end":58.84,"confidence":0.5549939,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.12908293306827545},{"word":"me","start":58.84,"end":59.0,"confidence":0.46327472,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14967545866966248},{"word":"to","start":59.0,"end":59.16,"confidence":0.28363785,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12656359374523163},{"word":"check","start":59.16,"end":59.32,"confidence":0.806704,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.092519149184227},{"word":"took","start":59.4,"end":59.64,"confidence":0.84391487,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.12951624393463135},{"word":"that","start":59.64,"end":60.14,"confidence":0.94559586,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12749198079109192},{"word":"wait","start":60.280003,"end":60.780003,"confidence":0.9342028,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":-0.19307678937911987},{"word":"i'm","start":61.08,"end":61.16,"confidence":0.9066497,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2232275903224945},{"word":"just","start":61.16,"end":61.32,"confidence":0.9991842,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20471015572547913},{"word":"trying","start":61.32,"end":61.56,"confidence":0.997331,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.22759488224983215},{"word":"to","start":61.56,"end":61.64,"confidence":0.98824245,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2485891580581665},{"word":"figure","start":61.64,"end":61.800003,"confidence":0.9991104,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.24736377596855164},{"word":"out","start":61.800003,"end":62.04,"confidence":0.99462223,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.24732206761837008},{"word":"how","start":62.04,"end":62.2,"confidence":0.9988996,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.25641342997550964},{"word":"to","start":62.2,"end":62.280003,"confidence":0.99879897,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.215717613697052},{"word":"cancel","start":62.280003,"end":62.68,"confidence":0.9995859,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.15583321452140808},{"word":"that","start":62.68,"end":62.920002,"confidence":0.99874735,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.21395431458950043},{"word":"other","start":62.920002,"end":63.16,"confidence":0.98700964,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.21034984290599823},{"word":"call","start":63.16,"end":63.4,"confidence":0.9894872,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.1777258664369583},{"word":"that","start":63.4,"end":63.56,"confidence":0.9983884,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.12156106531620026},{"word":"might","start":63.56,"end":63.800003,"confidence":0.9989949,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1345776468515396},{"word":"be","start":63.800003,"end":63.96,"confidence":0.98597175,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11893978714942932},{"word":"me","start":63.96,"end":64.28,"confidence":0.7681579,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.12044169008731842},{"word":"actually","start":64.28,"end":64.78,"confidence":0.9988748,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.09277450293302536},{"word":"okay","start":67.56,"end":68.06,"confidence":0.9772295,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.008609296754002571},{"word":"yeah","start":68.12,"end":68.62,"confidence":0.9966502,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03133165463805199},{"word":"just","start":68.68,"end":69.08,"confidence":0.98492986,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1151718646287918},{"word":"yeah","start":69.24,"end":69.48,"confidence":0.9911908,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08142513036727905},{"word":"just","start":69.48,"end":69.72,"confidence":0.99684566,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0697011649608612},{"word":"yeah","start":70.755,"end":71.255,"confidence":0.9888046,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09845922887325288},{"word":"yes","start":137.245,"end":137.745,"confidence":0.74421823,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.012105140835046768},{"word":"yes","start":142.95,"end":143.45,"confidence":0.8552239,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025051523000001907},{"word":"okay","start":146.07,"end":146.57,"confidence":0.9765334,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01878376677632332},{"word":"yep","start":148.39,"end":148.89,"confidence":0.77212256,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02196410857141018},{"word":"i","start":160.33499,"end":160.495,"confidence":0.8805136,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14037469029426575},{"word":"i","start":160.495,"end":160.575,"confidence":0.75097793,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13200797140598297},{"word":"guess","start":160.575,"end":160.81499,"confidence":0.80374366,"punctuated_word":"guess,","sentiment":"neutral","sentiment_score":-0.097003273665905},{"word":"generally","start":160.81499,"end":161.31499,"confidence":0.98570687,"punctuated_word":"generally,","sentiment":"neutral","sentiment_score":-0.14645248651504517},{"word":"over","start":161.45499,"end":161.775,"confidence":0.9991493,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.13662873208522797},{"word":"the","start":161.775,"end":162.015,"confidence":0.9986827,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13972070813179016},{"word":"year","start":162.015,"end":162.515,"confidence":0.95200133,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.0969858318567276},{"word":"there's","start":163.135,"end":163.635,"confidence":0.80937254,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.15749317407608032},{"word":"a","start":163.69499,"end":163.775,"confidence":0.60663015,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6139729619026184},{"word":"bit","start":163.775,"end":163.935,"confidence":0.99828905,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.5788758397102356},{"word":"of","start":163.935,"end":164.435,"confidence":0.9988625,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6701018810272217},{"word":"a","start":164.735,"end":164.89499,"confidence":0.8341136,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7515366077423096},{"word":"unreliable","start":164.89499,"end":165.39499,"confidence":0.9705248,"punctuated_word":"unreliable","sentiment":"negative","sentiment_score":-0.7614095211029053},{"word":"connection","start":165.53499,"end":166.03499,"confidence":0.99976057,"punctuated_word":"connection","sentiment":"negative","sentiment_score":-0.7741690278053284},{"word":"quite","start":166.33499,"end":166.575,"confidence":0.46761838,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.6111449599266052},{"word":"a","start":166.575,"end":166.655,"confidence":0.99526703,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6675935983657837},{"word":"fair","start":166.655,"end":166.89499,"confidence":0.9933689,"punctuated_word":"fair","sentiment":"negative","sentiment_score":-0.5496100187301636},{"word":"bit","start":166.89499,"end":167.39499,"confidence":0.80686504,"punctuated_word":"bit.","sentiment":"negative","sentiment_score":-0.5741844177246094},{"word":"and","start":168.095,"end":168.33499,"confidence":0.96392006,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.24476394057273865},{"word":"i","start":168.33499,"end":168.495,"confidence":0.86006624,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2559140920639038},{"word":"guess","start":168.495,"end":168.81499,"confidence":0.99809116,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.23527078330516815},{"word":"the","start":168.81499,"end":169.31499,"confidence":0.92359185,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3912079930305481},{"word":"geolocation","start":169.45499,"end":169.95499,"confidence":0.98945856,"punctuated_word":"geolocation","sentiment":"negative","sentiment_score":-0.45139628648757935},{"word":"problem","start":170.33499,"end":170.83499,"confidence":0.99523467,"punctuated_word":"problem","sentiment":"negative","sentiment_score":-0.3883848488330841},{"word":"was","start":170.97499,"end":171.215,"confidence":0.9892079,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.375495970249176},{"word":"kinda","start":171.215,"end":171.715,"confidence":0.97302556,"punctuated_word":"kinda","sentiment":"negative","sentiment_score":-0.3993541896343231},{"word":"the","start":172.63,"end":172.79,"confidence":0.30306113,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.46322116255760193},{"word":"big","start":172.79,"end":173.03,"confidence":0.99831533,"punctuated_word":"big","sentiment":"negative","sentiment_score":-0.3735410571098328},{"word":"one","start":173.03,"end":173.35,"confidence":0.9965065,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.4291102886199951},{"word":"because","start":173.35,"end":173.85,"confidence":0.740922,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.3192761242389679},{"word":"like","start":174.31,"end":174.71,"confidence":0.9860457,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.342536985874176},{"word":"my","start":174.71,"end":174.95,"confidence":0.9994578,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4479176700115204},{"word":"kids","start":174.95,"end":175.27,"confidence":0.77674425,"punctuated_word":"kids","sentiment":"negative","sentiment_score":-0.4785017967224121},{"word":"cannot","start":175.27,"end":175.51,"confidence":0.43979028,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.474918931722641},{"word":"log","start":175.51,"end":175.75,"confidence":0.9523797,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.4057079255580902},{"word":"in","start":175.75,"end":175.99,"confidence":0.941481,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.37559717893600464},{"word":"to","start":175.99,"end":176.23,"confidence":0.9909853,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4194966852664947},{"word":"their","start":176.23,"end":176.71,"confidence":0.92879736,"punctuated_word":"their","sentiment":"negative","sentiment_score":-0.449503481388092},{"word":"google","start":176.71,"end":177.11,"confidence":0.99632335,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.2793644964694977},{"word":"classroom","start":177.11,"end":177.59,"confidence":0.8102262,"punctuated_word":"Classroom","sentiment":"negative","sentiment_score":-0.3629932701587677},{"word":"as","start":177.59,"end":177.75,"confidence":0.9985404,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.34596315026283264},{"word":"well","start":177.75,"end":177.99,"confidence":0.78926694,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.3173595666885376},{"word":"so","start":177.99,"end":178.15,"confidence":0.7307357,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2987498641014099},{"word":"it","start":178.15,"end":178.23,"confidence":0.9960157,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.378188043832779},{"word":"wasn't","start":178.23,"end":178.47,"confidence":0.99730575,"punctuated_word":"wasn't","sentiment":"negative","sentiment_score":-0.35298335552215576},{"word":"just","start":178.47,"end":178.79,"confidence":0.99520445,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3530338704586029},{"word":"a","start":178.79,"end":178.87,"confidence":0.51493615,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.43592768907547},{"word":"streaming","start":178.87,"end":179.19,"confidence":0.33683804,"punctuated_word":"streaming","sentiment":"negative","sentiment_score":-0.5091566443443298},{"word":"service","start":179.19,"end":179.69,"confidence":0.97768617,"punctuated_word":"service.","sentiment":"negative","sentiment_score":-0.45003798604011536},{"word":"so","start":179.83,"end":179.99,"confidence":0.95244336,"punctuated_word":"So,","sentiment":"negative","sentiment_score":-0.41386741399765015},{"word":"yeah","start":179.99,"end":180.15,"confidence":0.9964539,"punctuated_word":"yeah,","sentiment":"negative","sentiment_score":-0.5000606179237366},{"word":"it's","start":180.15,"end":180.31,"confidence":0.9988284,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.6247376203536987},{"word":"a","start":180.31,"end":180.47,"confidence":0.99884343,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6990360021591187},{"word":"big","start":180.47,"end":180.63,"confidence":0.9996081,"punctuated_word":"big","sentiment":"negative","sentiment_score":-0.6467020511627197},{"word":"disruption","start":180.63,"end":181.13,"confidence":0.95899355,"punctuated_word":"disruption.","sentiment":"negative","sentiment_score":-0.5916616916656494},{"word":"so","start":181.19,"end":181.31,"confidence":0.99840194,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.474285364151001},{"word":"i","start":181.31,"end":181.43,"confidence":0.99353844,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47913697361946106},{"word":"think","start":181.43,"end":181.75,"confidence":0.99888366,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5360762476921082},{"word":"i'd","start":181.75,"end":181.91,"confidence":0.7019579,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.537714421749115},{"word":"i'd","start":181.91,"end":182.07,"confidence":0.90187323,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.4813223481178284},{"word":"think","start":182.07,"end":182.31,"confidence":0.8735315,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5113521218299866},{"word":"i'd","start":182.31,"end":182.47,"confidence":0.99783516,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.4819742143154144},{"word":"rather","start":182.47,"end":182.79,"confidence":0.9316188,"punctuated_word":"rather","sentiment":"negative","sentiment_score":-0.5118018388748169},{"word":"try","start":182.79,"end":183.03,"confidence":0.98585725,"punctuated_word":"try","sentiment":"negative","sentiment_score":-0.46301546692848206},{"word":"someone","start":183.03,"end":183.43,"confidence":0.94885266,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.3979580402374267},{"word":"else","start":183.43,"end":183.765,"confidence":0.9762597,"punctuated_word":"else","sentiment":"negative","sentiment_score":-0.4458557367324829},{"word":"now","start":185.765,"end":186.265,"confidence":0.9966644,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.05661647021770477},{"word":"yeah","start":189.685,"end":190.185,"confidence":0.8857204,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014690343290567398},{"word":"yeah","start":198.13,"end":198.63,"confidence":0.7763077,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10943593084812164},{"word":"yeah","start":210.685,"end":210.925,"confidence":0.8175368,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.060602955520153046},{"word":"that's","start":210.925,"end":211.405,"confidence":0.98161364,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16703855991363523},{"word":"no","start":212.045,"end":212.445,"confidence":0.79203266,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2190694808959961},{"word":"actually","start":212.445,"end":212.945,"confidence":0.996363,"punctuated_word":"Actually","sentiment":"neutral","sentiment_score":-0.2107466608285904},{"word":"actually","start":213.725,"end":214.125,"confidence":0.78795266,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.18933363258838656},{"word":"i","start":214.125,"end":214.205,"confidence":0.9985055,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25287219882011414},{"word":"don't","start":214.205,"end":214.32501,"confidence":0.99786466,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2200942039489746},{"word":"know","start":214.32501,"end":214.445,"confidence":0.99583757,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2102983146905899},{"word":"if","start":214.445,"end":214.60501,"confidence":0.99925727,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.25132912397384644},{"word":"there's","start":214.60501,"end":214.765,"confidence":0.9337632,"punctuated_word":"there's,","sentiment":"neutral","sentiment_score":-0.2656245827674866},{"word":"like","start":214.765,"end":215.265,"confidence":0.97675407,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.22539041936397552},{"word":"a","start":216.125,"end":216.625,"confidence":0.9432209,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2362421303987503},{"word":"not","start":217.645,"end":217.88501,"confidence":0.838573,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24084429442882535},{"word":"today","start":217.88501,"end":218.285,"confidence":0.92440134,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.29484879970550537},{"word":"i","start":218.285,"end":218.60501,"confidence":0.9965994,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23460784554481504},{"word":"i","start":218.60501,"end":218.845,"confidence":0.9753434,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22881758213043213},{"word":"i","start":218.845,"end":218.925,"confidence":0.84940606,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23574718832969663},{"word":"actually","start":218.925,"end":219.325,"confidence":0.96779144,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.18581946194171903},{"word":"expected","start":219.325,"end":219.825,"confidence":0.9853895,"punctuated_word":"expected,","sentiment":"neutral","sentiment_score":-0.22986824810504913},{"word":"like","start":220.445,"end":220.765,"confidence":0.9986662,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2576906085014343},{"word":"the","start":220.765,"end":221.005,"confidence":0.8450355,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3103744089603424},{"word":"month","start":221.005,"end":221.505,"confidence":0.69541305,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.24601702392101288},{"word":"to","start":221.80501,"end":221.965,"confidence":0.9927765,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2603069543838501},{"word":"be","start":221.965,"end":222.465,"confidence":0.99435174,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2721388041973114},{"word":"finished","start":223.31,"end":223.81,"confidence":0.9810357,"punctuated_word":"finished.","sentiment":"neutral","sentiment_score":-0.2628147006034851},{"word":"that's","start":232.19,"end":232.43,"confidence":0.9286543,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0005017916555516422},{"word":"why","start":232.43,"end":232.54999,"confidence":0.89113706,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.008850142359733582},{"word":"i","start":232.54999,"end":232.67,"confidence":0.9917773,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011703573167324066},{"word":"called","start":232.67,"end":232.91,"confidence":0.99215865,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.0427660271525383},{"word":"early","start":232.91,"end":233.41,"confidence":0.9494252,"punctuated_word":"early.","sentiment":"neutral","sentiment_score":-0.046170853078365326},{"word":"yeah","start":234.11,"end":234.61,"confidence":0.99341184,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016705632209777832},{"word":"okay","start":234.83,"end":235.33,"confidence":0.99481654,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.048241741955280304},{"word":"yep","start":235.63,"end":236.13,"confidence":0.8456992,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07587064802646637},{"word":"yep","start":252.80501,"end":253.30501,"confidence":0.9005244,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07994972169399261},{"word":"yeah","start":253.68501,"end":254.18501,"confidence":0.92010164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07846778631210327},{"word":"yep","start":255.26,"end":255.66,"confidence":0.8352555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15618270635604858},{"word":"that's","start":255.66,"end":255.9,"confidence":0.9711417,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.28711947798728943},{"word":"that's","start":255.9,"end":256.13998,"confidence":0.9971132,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.38567054271698},{"word":"perfect","start":256.13998,"end":256.63998,"confidence":0.9992586,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4059602618217468},{"word":"that's","start":256.94,"end":257.26,"confidence":0.933154,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0666646808385849},{"word":"that's","start":257.26,"end":257.41998,"confidence":0.99672985,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.008063241839408875},{"word":"what","start":257.41998,"end":257.58,"confidence":0.89638996,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10538900643587112},{"word":"i","start":257.58,"end":257.74,"confidence":0.94662505,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07638616859912872},{"word":"was","start":257.74,"end":257.9,"confidence":0.87472075,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02851429581642151},{"word":"intending","start":257.9,"end":258.4,"confidence":0.84523576,"punctuated_word":"intending.","sentiment":"neutral","sentiment_score":-0.02459239959716797},{"word":"yeah","start":260.54,"end":260.86,"confidence":0.9787302,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026155777275562286},{"word":"so","start":260.86,"end":261.18,"confidence":0.9896853,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0135857742279768},{"word":"march","start":261.18,"end":262.0,"confidence":0.9836869,"punctuated_word":"March.","sentiment":"neutral","sentiment_score":0.016197074204683304},{"word":"so","start":263.26,"end":263.34,"confidence":0.98756814,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04310458153486252},{"word":"yeah","start":263.5,"end":263.74,"confidence":0.95254844,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06747719645500183},{"word":"that's","start":263.74,"end":263.86,"confidence":0.7414079,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14803646504878998},{"word":"yeah","start":263.98,"end":264.13998,"confidence":0.9971286,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.14332374930381775},{"word":"that's","start":264.13998,"end":264.38,"confidence":0.99964887,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3938287496566773},{"word":"fine","start":264.38,"end":264.62,"confidence":0.999796,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.36915308237075806},{"word":"that's","start":264.62,"end":264.86,"confidence":0.9997777,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7666468620300293},{"word":"perfect","start":264.86,"end":265.36,"confidence":0.99977154,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.6620182394981384},{"word":"so","start":265.5,"end":265.74,"confidence":0.8100236,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.04562921077013016},{"word":"basically","start":265.74,"end":266.24,"confidence":0.9995729,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.03797469288110733},{"word":"what","start":266.7,"end":266.94,"confidence":0.9996363,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.018907727673649788},{"word":"i","start":266.94,"end":267.18,"confidence":0.9997365,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01500990055501461},{"word":"paid","start":267.18,"end":267.5,"confidence":0.9512303,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.02882878854870796},{"word":"already","start":267.5,"end":267.9,"confidence":0.9996074,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.01077708974480629},{"word":"is","start":267.9,"end":268.06,"confidence":0.99131715,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005029994994401932},{"word":"the","start":268.06,"end":268.22,"confidence":0.904828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014118371531367302},{"word":"last","start":268.22,"end":268.72,"confidence":0.99493945,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.01646602526307106},{"word":"payment","start":269.325,"end":269.565,"confidence":0.9970938,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.017771262675523758},{"word":"right","start":269.565,"end":269.885,"confidence":0.996549,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.02217731438577175},{"word":"is","start":269.885,"end":270.045,"confidence":0.9805356,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03472165763378143},{"word":"that","start":270.045,"end":270.205,"confidence":0.9998073,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03755727410316467},{"word":"right","start":270.205,"end":270.445,"confidence":0.86417484,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.03130963444709778},{"word":"okay","start":270.445,"end":270.685,"confidence":0.9845053,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.026754986494779587},{"word":"yeah","start":270.685,"end":270.925,"confidence":0.99691236,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03702213615179062},{"word":"that's","start":270.925,"end":271.165,"confidence":0.7102213,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03011831641197205},{"word":"that's","start":271.165,"end":271.565,"confidence":0.9834854,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04687803238630295},{"word":"that's","start":271.565,"end":271.885,"confidence":0.9497204,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05282611772418022},{"word":"what","start":271.885,"end":272.045,"confidence":0.9965119,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.022867508232593536},{"word":"i","start":272.045,"end":272.125,"confidence":0.9960424,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01936708204448223},{"word":"intended","start":272.125,"end":272.625,"confidence":0.99376535,"punctuated_word":"intended.","sentiment":"neutral","sentiment_score":0.023501044139266018},{"word":"yeah","start":272.685,"end":273.185,"confidence":0.98227197,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011318973265588284},{"word":"yep","start":300.42502,"end":300.92502,"confidence":0.96093184,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03326500207185745},{"word":"okay","start":311.02,"end":311.52,"confidence":0.7856189,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08275829255580902},{"word":"up","start":317.18,"end":317.41998,"confidence":0.55649173,"punctuated_word":"Up","sentiment":"neutral","sentiment_score":0.020606309175491333},{"word":"to","start":317.41998,"end":317.58,"confidence":0.98269075,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05408798158168793},{"word":"the","start":317.58,"end":318.08,"confidence":0.9426317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03633914142847061},{"word":"yep","start":318.69998,"end":319.19998,"confidence":0.96988845,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.0841624066233635},{"word":"yep","start":319.5,"end":319.74,"confidence":0.9937774,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11030372232198717},{"word":"yep","start":319.74,"end":320.06,"confidence":0.99691427,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1617133915424347},{"word":"thank","start":320.06,"end":320.3,"confidence":0.9966445,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.39583563804626465},{"word":"you","start":320.3,"end":320.69998,"confidence":0.9994589,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31366604566574097},{"word":"so","start":320.69998,"end":320.86,"confidence":0.6916513,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14151550829410553},{"word":"that","start":320.86,"end":321.1,"confidence":0.9990889,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13547591865062714},{"word":"will","start":321.1,"end":321.25998,"confidence":0.81760406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1017126515507698},{"word":"be","start":321.25998,"end":321.41998,"confidence":0.9995278,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0928318202495575},{"word":"up","start":321.41998,"end":321.58,"confidence":0.99917954,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.08602724224328995},{"word":"to","start":321.58,"end":321.9,"confidence":0.9988638,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09227126091718674},{"word":"the","start":321.9,"end":322.06,"confidence":0.99087334,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0756763145327568},{"word":"three","start":322.06,"end":322.3,"confidence":0.97572505,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06816805899143219},{"word":"years","start":322.3,"end":322.665,"confidence":0.9416428,"punctuated_word":"years","sentiment":"neutral","sentiment_score":0.08909202367067337},{"word":"this","start":322.745,"end":322.905,"confidence":0.9983267,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08259714394807816},{"word":"month","start":322.905,"end":323.405,"confidence":0.81473994,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.09076525270938872},{"word":"then","start":324.185,"end":324.42502,"confidence":0.36439118,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.11345937848091124},{"word":"i","start":324.42502,"end":324.505,"confidence":0.9914887,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14422902464866638},{"word":"can","start":324.505,"end":324.745,"confidence":0.9997496,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12306077778339386},{"word":"use","start":324.745,"end":324.905,"confidence":0.9985557,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.12499908357858658},{"word":"it","start":324.905,"end":325.14502,"confidence":0.9267075,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11175505816936492},{"word":"okay","start":325.14502,"end":325.465,"confidence":0.9962111,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17856065928936005},{"word":"cool","start":325.465,"end":325.70502,"confidence":0.9971973,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2784814238548279},{"word":"cool","start":325.70502,"end":326.025,"confidence":0.9914473,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2531375586986542},{"word":"yep","start":326.025,"end":326.42502,"confidence":0.9818684,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2732563316822052},{"word":"that's","start":326.42502,"end":326.665,"confidence":0.99713844,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.48913249373435974},{"word":"perfect","start":326.665,"end":327.165,"confidence":0.99921584,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5172445178031921},{"word":"yeah","start":327.225,"end":327.725,"confidence":0.73251724,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2579352557659149},{"word":"okay","start":329.86502,"end":330.36502,"confidence":0.95640993,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3624526858329773},{"word":"not","start":335.385,"end":335.625,"confidence":0.52530843,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.05662138760089874},{"word":"that","start":335.86502,"end":336.025,"confidence":0.38065666,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.045807696878910065},{"word":"was","start":336.025,"end":336.265,"confidence":0.69734114,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04978993535041809},{"word":"all","start":336.265,"end":336.42502,"confidence":0.9882854,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.08336319029331207},{"word":"thank","start":336.42502,"end":336.665,"confidence":0.9982942,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21171683073043823},{"word":"you","start":336.665,"end":336.93,"confidence":0.9968077,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19379332661628723},{"word":"alright","start":338.85,"end":339.35,"confidence":0.8982979,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4885865449905395},{"word":"yep","start":340.37,"end":340.87,"confidence":0.98542565,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.3558286130428314},{"word":"okay","start":341.72998,"end":342.21,"confidence":0.98808545,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18440070748329165},{"word":"yep","start":342.21,"end":342.71,"confidence":0.7223298,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10388784855604172},{"word":"yep","start":342.85,"end":343.16998,"confidence":0.84189916,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09257566928863524},{"word":"you","start":343.16998,"end":343.33,"confidence":0.9677932,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.10256954282522202},{"word":"too","start":343.33,"end":343.57,"confidence":0.9971344,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.06130596250295639},{"word":"bye","start":343.57,"end":344.07,"confidence":0.9114015,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07607502490282059}],"paragraphs":{"transcript":"\nHey. Yes. Sorry. I missed your call in another line with your account. I'm sorry.\n\nYeah. Yeah. Yep. Thanks. So, yeah, I actually called to cancel my account.\n\nFull name, Ronald d. Birthday, fifteenth January nineteen eighty three. Sorry. I think that might be great. Yeah.\n\nBecause it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that. Wait. I'm just trying to figure out how to cancel that other call. That might be me, actually. Okay.\n\nYeah. Just yeah. Just yeah. Yes. Yes.\n\nOkay. Yep. I I guess, generally, over the year, there's a bit of a unreliable connection quite a fair bit. And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well. So it wasn't just a streaming service.\n\nSo, yeah, it's a big disruption. So I think I'd I'd think I'd rather try someone else now. Yeah. Yeah. Yeah.\n\nThat's no. Actually actually, I don't know if there's, like, a not today. I I I actually expected, like, the month to be finished. That's why I called early. Yeah.\n\nOkay. Yep. Yep. Yeah. Yep.\n\nThat's that's perfect. That's that's what I was intending. Yeah. So March. So yeah.\n\nThat's yeah. That's fine. That's perfect. So, basically, what I paid already is the last payment. Right?\n\nIs that right? Okay. Yeah. That's that's that's what I intended. Yeah.\n\nYep. Okay. Up to the yep. Yep. Yep.\n\nThank you. So that will be up to the three years this month. Then I can use it. Okay. Cool.\n\nCool. Yep. That's perfect. Yeah. Okay.\n\nNot that was all. Thank you. Alright. Yep. Okay.\n\nYep. Yep. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.047225113958120346},{"text":"Yes.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.02312185615301132},{"text":"Sorry.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":-0.23073215782642365},{"text":"I missed your call in another line with your account.","start":6.08,"end":8.4,"sentiment":"negative","sentiment_score":-0.34665155708789824},{"text":"I'm sorry.","start":8.4,"end":8.98,"sentiment":"neutral","sentiment_score":-0.23942822217941284}],"sentiment":"neutral","sentiment_score":-0.27371714686354004,"num_words":15,"start":4.48,"end":8.98},{"sentences":[{"text":"Yeah.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":-0.12036928534507751},{"text":"Yeah.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.099943608045578},{"text":"Yep.","start":11.28,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.05013445019721985},{"text":"Thanks.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.15131354331970215},{"text":"So, yeah, I actually called to cancel my account.","start":13.355,"end":16.255,"sentiment":"neutral","sentiment_score":-0.31487973696655697}],"sentiment":"neutral","sentiment_score":-0.22715780253593737,"num_words":13,"start":9.76,"end":16.255},{"sentences":[{"text":"Full name, Ronald d.","start":32.9,"end":34.440002,"sentiment":"neutral","sentiment_score":0.026725643780082464},{"text":"Birthday, fifteenth January nineteen eighty three.","start":34.9,"end":38.68,"sentiment":"neutral","sentiment_score":0.03804198962946733},{"text":"Sorry.","start":49.045,"end":49.524998,"sentiment":"neutral","sentiment_score":-0.10164500772953032},{"text":"I think that might be great.","start":49.524998,"end":51.925,"sentiment":"neutral","sentiment_score":-0.0366831012070179},{"text":"Yeah.","start":51.925,"end":52.165,"sentiment":"neutral","sentiment_score":-0.08247460424900055}],"sentiment":"neutral","sentiment_score":-0.003836872573528025,"num_words":18,"start":32.9,"end":52.165},{"sentences":[{"text":"Because it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that.","start":52.165,"end":60.14,"sentiment":"neutral","sentiment_score":-0.1374508980019339},{"text":"Wait.","start":60.280003,"end":60.780003,"sentiment":"neutral","sentiment_score":-0.19307678937911987},{"text":"I'm just trying to figure out how to cancel that other call.","start":61.08,"end":63.4,"sentiment":"neutral","sentiment_score":-0.21906682600577673},{"text":"That might be me, actually.","start":63.4,"end":64.78,"sentiment":"neutral","sentiment_score":-0.1176589384675026},{"text":"Okay.","start":67.56,"end":68.06,"sentiment":"neutral","sentiment_score":-0.008609296754002571}],"sentiment":"neutral","sentiment_score":-0.1542678902624175,"num_words":48,"start":52.165,"end":68.06},{"sentences":[{"text":"Yeah.","start":68.12,"end":68.62,"sentiment":"neutral","sentiment_score":0.03133165463805199},{"text":"Just yeah.","start":68.68,"end":69.48,"sentiment":"neutral","sentiment_score":0.09829849749803543},{"text":"Just yeah.","start":69.48,"end":71.255,"sentiment":"neutral","sentiment_score":0.08408019691705704},{"text":"Yes.","start":137.245,"end":137.745,"sentiment":"neutral","sentiment_score":0.012105140835046768},{"text":"Yes.","start":142.95,"end":143.45,"sentiment":"neutral","sentiment_score":-0.025051523000001907}],"sentiment":"neutral","sentiment_score":0.054734665900468826,"num_words":7,"start":68.12,"end":143.45},{"sentences":[{"text":"Okay.","start":146.07,"end":146.57,"sentiment":"neutral","sentiment_score":-0.01878376677632332},{"text":"Yep.","start":148.39,"end":148.89,"sentiment":"neutral","sentiment_score":-0.02196410857141018},{"text":"I I guess, generally, over the year, there's a bit of a unreliable connection quite a fair bit.","start":160.33499,"end":167.39499,"sentiment":"negative","sentiment_score":-0.4221814278927114},{"text":"And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well.","start":168.095,"end":177.99,"sentiment":"negative","sentiment_score":-0.3761165781567494},{"text":"So it wasn't just a streaming service.","start":177.99,"end":179.69,"sentiment":"negative","sentiment_score":-0.3968682076249804}],"sentiment":"negative","sentiment_score":-0.38127233150104684,"num_words":51,"start":146.07,"end":179.69},{"sentences":[{"text":"So, yeah, it's a big disruption.","start":179.83,"end":181.13,"sentiment":"negative","sentiment_score":-0.5793442328770956},{"text":"So I think I'd I'd think I'd rather try someone else now.","start":181.19,"end":186.265,"sentiment":"negative","sentiment_score":-0.448092437038819},{"text":"Yeah.","start":189.685,"end":190.185,"sentiment":"neutral","sentiment_score":-0.014690343290567398},{"text":"Yeah.","start":198.13,"end":198.63,"sentiment":"neutral","sentiment_score":0.10943593084812164},{"text":"Yeah.","start":210.685,"end":210.925,"sentiment":"neutral","sentiment_score":-0.060602955520153046}],"sentiment":"negative","sentiment_score":-0.41995390522338094,"num_words":21,"start":179.83,"end":210.925},{"sentences":[{"text":"That's no.","start":210.925,"end":212.445,"sentiment":"neutral","sentiment_score":-0.19305402040481567},{"text":"Actually actually, I don't know if there's, like, a not today.","start":212.445,"end":218.285,"sentiment":"neutral","sentiment_score":-0.23614766922864047},{"text":"I I I actually expected, like, the month to be finished.","start":218.285,"end":223.81,"sentiment":"neutral","sentiment_score":-0.24765480241992258},{"text":"That's why I called early.","start":232.19,"end":233.41,"sentiment":"neutral","sentiment_score":-0.021797760820481925},{"text":"Yeah.","start":234.11,"end":234.61,"sentiment":"neutral","sentiment_score":0.016705632209777832}],"sentiment":"neutral","sentiment_score":-0.19334061336121522,"num_words":30,"start":210.925,"end":234.61},{"sentences":[{"text":"Okay.","start":234.83,"end":235.33,"sentiment":"neutral","sentiment_score":0.048241741955280304},{"text":"Yep.","start":235.63,"end":236.13,"sentiment":"neutral","sentiment_score":0.07587064802646637},{"text":"Yep.","start":252.80501,"end":253.30501,"sentiment":"neutral","sentiment_score":0.07994972169399261},{"text":"Yeah.","start":253.68501,"end":254.18501,"sentiment":"neutral","sentiment_score":0.07846778631210327},{"text":"Yep.","start":255.26,"end":255.66,"sentiment":"neutral","sentiment_score":0.15618270635604858}],"sentiment":"neutral","sentiment_score":0.08774252086877823,"num_words":5,"start":234.83,"end":255.66},{"sentences":[{"text":"That's that's perfect.","start":255.66,"end":256.63998,"sentiment":"positive","sentiment_score":0.35958342750867206},{"text":"That's that's what I was intending.","start":256.94,"end":258.4,"sentiment":"neutral","sentiment_score":-0.02938007190823555},{"text":"Yeah.","start":260.54,"end":260.86,"sentiment":"neutral","sentiment_score":0.026155777275562286},{"text":"So March.","start":260.86,"end":262.0,"sentiment":"neutral","sentiment_score":0.014891424216330051},{"text":"So yeah.","start":263.26,"end":263.74,"sentiment":"neutral","sentiment_score":0.055290888994932175}],"sentiment":"neutral","sentiment_score":0.0763564467696207,"num_words":14,"start":255.66,"end":263.74},{"sentences":[{"text":"That's yeah.","start":263.74,"end":264.13998,"sentiment":"neutral","sentiment_score":0.14568010717630386},{"text":"That's fine.","start":264.13998,"end":264.62,"sentiment":"positive","sentiment_score":0.38149091601371765},{"text":"That's perfect.","start":264.62,"end":265.36,"sentiment":"positive","sentiment_score":0.7143325507640839},{"text":"So, basically, what I paid already is the last payment.","start":265.5,"end":269.565,"sentiment":"neutral","sentiment_score":0.021051306463778018},{"text":"Right?","start":269.565,"end":269.885,"sentiment":"neutral","sentiment_score":0.02217731438577175}],"sentiment":"neutral","sentiment_score":0.1597469133489272,"num_words":17,"start":263.74,"end":269.885},{"sentences":[{"text":"Is that right?","start":269.885,"end":270.445,"sentiment":"neutral","sentiment_score":0.03452952206134796},{"text":"Okay.","start":270.445,"end":270.685,"sentiment":"neutral","sentiment_score":0.026754986494779587},{"text":"Yeah.","start":270.685,"end":270.925,"sentiment":"neutral","sentiment_score":0.03702213615179062},{"text":"That's that's that's what I intended.","start":270.925,"end":272.625,"sentiment":"neutral","sentiment_score":0.032593016823132835},{"text":"Yeah.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.011318973265588284}],"sentiment":"neutral","sentiment_score":0.03118689691958328,"num_words":12,"start":269.885,"end":273.185},{"sentences":[{"text":"Yep.","start":300.42502,"end":300.92502,"sentiment":"neutral","sentiment_score":0.03326500207185745},{"text":"Okay.","start":311.02,"end":311.52,"sentiment":"neutral","sentiment_score":0.08275829255580902},{"text":"Up to the yep.","start":317.18,"end":319.19998,"sentiment":"neutral","sentiment_score":0.04879895970225334},{"text":"Yep.","start":319.5,"end":319.74,"sentiment":"neutral","sentiment_score":0.11030372232198717},{"text":"Yep.","start":319.74,"end":320.06,"sentiment":"neutral","sentiment_score":0.1617133915424347}],"sentiment":"neutral","sentiment_score":0.07290453091263771,"num_words":8,"start":300.42502,"end":320.06},{"sentences":[{"text":"Thank you.","start":320.06,"end":320.69998,"sentiment":"positive","sentiment_score":0.3547508418560028},{"text":"So that will be up to the three years this month.","start":320.69998,"end":323.405,"sentiment":"neutral","sentiment_score":0.09601210870526054},{"text":"Then I can use it.","start":324.185,"end":325.14502,"sentiment":"neutral","sentiment_score":0.1235006645321846},{"text":"Okay.","start":325.14502,"end":325.465,"sentiment":"neutral","sentiment_score":0.17856065928936005},{"text":"Cool.","start":325.465,"end":325.70502,"sentiment":"neutral","sentiment_score":0.2784814238548279}],"sentiment":"neutral","sentiment_score":0.14200901426374912,"num_words":20,"start":320.06,"end":325.70502},{"sentences":[{"text":"Cool.","start":325.70502,"end":326.025,"sentiment":"neutral","sentiment_score":0.2531375586986542},{"text":"Yep.","start":326.025,"end":326.42502,"sentiment":"neutral","sentiment_score":0.2732563316822052},{"text":"That's perfect.","start":326.42502,"end":327.165,"sentiment":"positive","sentiment_score":0.5031885057687759},{"text":"Yeah.","start":327.225,"end":327.725,"sentiment":"neutral","sentiment_score":0.2579352557659149},{"text":"Okay.","start":329.86502,"end":330.36502,"sentiment":"positive","sentiment_score":0.3624526858329773}],"sentiment":"positive","sentiment_score":0.3588598072528839,"num_words":6,"start":325.70502,"end":330.36502},{"sentences":[{"text":"Not that was all.","start":335.385,"end":336.42502,"sentiment":"neutral","sentiment_score":0.05889555253088474},{"text":"Thank you.","start":336.42502,"end":336.93,"sentiment":"neutral","sentiment_score":0.20275507867336273},{"text":"Alright.","start":338.85,"end":339.35,"sentiment":"positive","sentiment_score":0.4885865449905395},{"text":"Yep.","start":340.37,"end":340.87,"sentiment":"positive","sentiment_score":0.3558286130428314},{"text":"Okay.","start":341.72998,"end":342.21,"sentiment":"neutral","sentiment_score":0.18440070748329165}],"sentiment":"neutral","sentiment_score":0.18554535922076967,"num_words":9,"start":335.385,"end":342.21},{"sentences":[{"text":"Yep.","start":342.21,"end":342.71,"sentiment":"neutral","sentiment_score":0.10388784855604172},{"text":"Yep.","start":342.85,"end":343.16998,"sentiment":"neutral","sentiment_score":0.09257566928863524},{"text":"You too.","start":343.16998,"end":343.57,"sentiment":"neutral","sentiment_score":0.0819377526640892},{"text":"Bye.","start":343.57,"end":344.07,"sentiment":"neutral","sentiment_score":-0.07607502490282059}],"sentiment":"neutral","sentiment_score":0.056852799654006955,"num_words":5,"start":342.21,"end":344.07}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel account.\n\nChannel 1: Hey.\n\nChannel 0: Who I'm\n\nChannel 1: Yes.\n\nChannel 0: speaking with?\n\nChannel 1: Sorry. I missed your call in another line with your account. I'm sorry. Yeah. Yeah.\n\nYep. Thanks. So, yeah, I actually called to cancel my account.\n\nChannel 0: Oh, I'm so sorry to hear about this, but we appreciate your call today. I'll just need to pull out your account here so we could proceed accordingly. Please confirm your full name and your birthday.\n\nChannel 1: Full name, Ronald d. Birthday, fifteenth January nineteen eighty three.\n\nChannel 0: Okay. Thank you so much. Just one moment. Okay? I'm showing another call here.\n\nSo one moment. It's\n\nChannel 1: Sorry.\n\nChannel 0: the same one.\n\nChannel 1: I think that might be\n\nChannel 0: Yeah. It's\n\nChannel 1: great.\n\nChannel 0: overlap.\n\nChannel 1: Yeah. Because it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that. Wait. I'm just trying to figure out how to cancel that other call. That might be me, actually.\n\nChannel 0: Let me do it on my end. Okay? Just bear\n\nChannel 1: Okay.\n\nChannel 0: with me right\n\nChannel 1: Yeah.\n\nChannel 0: now.\n\nChannel 1: Just\n\nChannel 0: Thank you.\n\nChannel 1: yeah. Just yeah.\n\nChannel 0: Thank you so much for patiently waiting on the line. So right now that I was able to cancel that one. So you called\n\nChannel 1: Yes.\n\nChannel 0: back. It seems like our other department tried to transfer the call on my end because I just\n\nChannel 1: Yes.\n\nChannel 0: came back from my quick break, and then I'd seen\n\nChannel 1: Okay.\n\nChannel 0: your missed call. I'd call\n\nChannel 1: Yep.\n\nChannel 0: you back then. But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services?\n\nChannel 1: I I guess, generally, over the year, there's\n\nChannel 0: Mhmm.\n\nChannel 1: a bit of a unreliable connection quite a fair bit.\n\nChannel 0: Mhmm.\n\nChannel 1: And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well. So it wasn't just a streaming service. So, yeah, it's a big disruption. So I think I'd I'd think I'd rather try someone else\n\nChannel 0: Yeah. I'm so\n\nChannel 1: now.\n\nChannel 0: sorry to hear about this prolonged inconvenience, but I do respect your\n\nChannel 1: Yeah.\n\nChannel 0: decision if that will be the case because our tech team is still trying to fix this issue on their end. But I will\n\nChannel 1: Yeah.\n\nChannel 0: just go ahead and endorse your account to our tech team. In that way, they could process your request. You're requesting to have it canceled today?\n\nChannel 1: Yeah. That's no. Actually actually, I don't know if there's, like, a not today. I I I actually expected, like, the month to be finished.\n\nChannel 0: Yeah. Actually, that's what I'm trying. That's I wanted to tell you. If you would like to since your contract\n\nChannel 1: That's\n\nChannel 0: has\n\nChannel 1: why\n\nChannel 0: been\n\nChannel 1: I called\n\nChannel 0: fulfilled,\n\nChannel 1: early.\n\nChannel 0: right,\n\nChannel 1: Yeah.\n\nChannel 0: twelve months,\n\nChannel 1: Okay.\n\nChannel 0: so\n\nChannel 1: Yep.\n\nChannel 0: I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month. In that way, we could avoid any recurring invoice\n\nChannel 1: Yep.\n\nChannel 0: by first\n\nChannel 1: Yeah.\n\nChannel 0: of April.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: That's\n\nChannel 0: we\n\nChannel 1: that's\n\nChannel 0: can\n\nChannel 1: perfect. That's\n\nChannel 0: can\n\nChannel 1: that's what\n\nChannel 0: we\n\nChannel 1: I\n\nChannel 0: cancel\n\nChannel 1: was intending.\n\nChannel 0: it? Yeah.\n\nChannel 1: Yeah. So March.\n\nChannel 0: The thirtieth?\n\nChannel 1: So yeah. That's yeah. That's fine. That's perfect.\n\nChannel 0: Okay.\n\nChannel 1: So, basically, what I paid already is the last payment. Right?\n\nChannel 0: Yes.\n\nChannel 1: Is that right? Okay.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. That's\n\nChannel 0: That\n\nChannel 1: that's\n\nChannel 0: is\n\nChannel 1: that's\n\nChannel 0: correct.\n\nChannel 1: what I\n\nChannel 0: And,\n\nChannel 1: intended. Yeah.\n\nChannel 0: due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth. Because, technically, you should provide the thirty days notice, but this is acceptable. So I will take note of this and then endorse the account to the tech team. So, usually, we are processing a cancellation morning, So expect\n\nChannel 1: Yep.\n\nChannel 0: an email confirmation, the thirtieth of this month, for your reference. Okay? We'll send you the email confirmation that the service has been canceled as you requested.\n\nChannel 1: Okay.\n\nChannel 0: So you can still utilize the service that you paid even though there is a\n\nChannel 1: Up\n\nChannel 0: JYP\n\nChannel 1: to the\n\nChannel 0: issues. Okay?\n\nChannel 1: yep. Yep. Yep. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: So that will be up to the three years this month.\n\nChannel 0: Yes. Thirtieth.\n\nChannel 1: Then I can use it. Okay. Cool. Cool.\n\nChannel 0: Correct.\n\nChannel 1: Yep. That's perfect. Yeah.\n\nChannel 0: Alright. Thank you, Ronald. I appreciate\n\nChannel 1: Okay.\n\nChannel 0: your call today. Any other things or anything else that I may help you?\n\nChannel 1: Not that was all. Thank you.\n\nChannel 0: Okay. Perfect. And I appreciate\n\nChannel 1: Alright.\n\nChannel 0: your time. Have a good one, and\n\nChannel 1: Yep.\n\nChannel 0: be safe.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Yep. Yep. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.178392231464386},{"text":"Good afternoon.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.3220245838165283},{"text":"This is Airtel account.","start":2.32,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.18286580219864845}],"sentiment":"neutral","sentiment_score":0.2219863725560052,"channel":0,"num_words":7,"start":1.1999999,"end":3.9399998},{"sentences":[{"text":"Hey.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.047225113958120346}],"sentiment":"neutral","sentiment_score":0.047225113958120346,"channel":1,"num_words":1,"start":4.48,"end":4.98},{"sentences":[{"text":"Who I'm","start":4.7999997,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.025300290435552597}],"sentiment":"neutral","sentiment_score":0.025300290435552597,"channel":0,"num_words":2,"start":4.7999997,"end":5.3599997},{"sentences":[{"text":"Yes.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.02312185615301132}],"sentiment":"neutral","sentiment_score":0.02312185615301132,"channel":1,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"speaking with?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.015233488753437996}],"sentiment":"neutral","sentiment_score":0.015233488753437996,"channel":0,"num_words":2,"start":5.3599997,"end":6.18},{"sentences":[{"text":"Sorry.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":-0.23073215782642365},{"text":"I missed your call in another line with your account.","start":6.08,"end":8.4,"sentiment":"negative","sentiment_score":-0.34665155708789824},{"text":"I'm sorry.","start":8.4,"end":8.98,"sentiment":"neutral","sentiment_score":-0.23942822217941284},{"text":"Yeah.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":-0.12036928534507751},{"text":"Yeah.","start":10.719999,"end":11.219999,"sentiment":"neutral","sentiment_score":-0.099943608045578}],"sentiment":"neutral","sentiment_score":-0.2930944710969925,"channel":1,"num_words":15,"start":5.8399997,"end":11.219999},{"sentences":[{"text":"Yep.","start":11.28,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.05013445019721985},{"text":"Thanks.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.15131354331970215},{"text":"So, yeah, I actually called to cancel my account.","start":13.355,"end":16.255,"sentiment":"neutral","sentiment_score":-0.31487973696655697}],"sentiment":"neutral","sentiment_score":-0.24843077632513913,"channel":1,"num_words":11,"start":11.28,"end":16.255},{"sentences":[{"text":"Oh, I'm so sorry to hear about this, but we appreciate your call today.","start":17.345001,"end":21.505001,"sentiment":"neutral","sentiment_score":0.04096218943595886},{"text":"I'll just need to pull out your account here so we could proceed accordingly.","start":21.505001,"end":26.565,"sentiment":"neutral","sentiment_score":0.12299625522324018},{"text":"Please confirm your full name and your birthday.","start":27.529999,"end":31.31,"sentiment":"neutral","sentiment_score":0.050835357047617435}],"sentiment":"neutral","sentiment_score":0.07505836337804794,"channel":0,"num_words":36,"start":17.345001,"end":31.31},{"sentences":[{"text":"Full name, Ronald d.","start":32.9,"end":34.440002,"sentiment":"neutral","sentiment_score":0.026725643780082464},{"text":"Birthday, fifteenth January nineteen eighty three.","start":34.9,"end":38.68,"sentiment":"neutral","sentiment_score":0.03804198962946733}],"sentiment":"neutral","sentiment_score":0.03351545128971338,"channel":1,"num_words":10,"start":32.9,"end":38.68},{"sentences":[{"text":"Okay.","start":39.53,"end":40.03,"sentiment":"neutral","sentiment_score":0.15625077486038208},{"text":"Thank you so much.","start":40.09,"end":41.39,"sentiment":"positive","sentiment_score":0.3663325309753418},{"text":"Just one moment.","start":43.235,"end":44.114998,"sentiment":"neutral","sentiment_score":0.11165424684683482},{"text":"Okay?","start":44.114998,"end":44.614998,"sentiment":"neutral","sentiment_score":0.008883440867066383},{"text":"I'm showing another call here.","start":44.675,"end":47.575,"sentiment":"neutral","sentiment_score":-0.026994959637522697}],"sentiment":"neutral","sentiment_score":0.1307465915701219,"channel":0,"num_words":14,"start":39.53,"end":47.575},{"sentences":[{"text":"So one moment.","start":47.715,"end":48.675,"sentiment":"neutral","sentiment_score":-0.019483102175096672},{"text":"It's","start":48.675,"end":49.075,"sentiment":"neutral","sentiment_score":-0.05643395707011223}],"sentiment":"neutral","sentiment_score":-0.02872081589885056,"channel":0,"num_words":4,"start":47.715,"end":49.075},{"sentences":[{"text":"Sorry.","start":49.045,"end":49.524998,"sentiment":"neutral","sentiment_score":-0.10164500772953032}],"sentiment":"neutral","sentiment_score":-0.10164500772953032,"channel":1,"num_words":1,"start":49.045,"end":49.524998},{"sentences":[{"text":"the same one.","start":49.075,"end":49.975,"sentiment":"neutral","sentiment_score":-0.06978221237659454}],"sentiment":"neutral","sentiment_score":-0.06978221237659454,"channel":0,"num_words":3,"start":49.075,"end":49.975},{"sentences":[{"text":"I think that might be","start":49.524998,"end":51.225,"sentiment":"neutral","sentiment_score":-0.04920234084129334}],"sentiment":"neutral","sentiment_score":-0.04920234084129334,"channel":1,"num_words":5,"start":49.524998,"end":51.225},{"sentences":[{"text":"Yeah.","start":50.915,"end":51.235,"sentiment":"neutral","sentiment_score":-0.0016600992530584335},{"text":"It's","start":51.235,"end":51.635,"sentiment":"neutral","sentiment_score":0.04632300138473511}],"sentiment":"neutral","sentiment_score":0.022331451065838337,"channel":0,"num_words":2,"start":50.915,"end":51.635},{"sentences":[{"text":"great.","start":51.445,"end":51.925,"sentiment":"neutral","sentiment_score":0.025913096964359283}],"sentiment":"neutral","sentiment_score":0.025913096964359283,"channel":1,"num_words":1,"start":51.445,"end":51.925},{"sentences":[{"text":"overlap.","start":51.635,"end":52.135,"sentiment":"neutral","sentiment_score":-0.0525134913623333}],"sentiment":"neutral","sentiment_score":-0.0525134913623333,"channel":0,"num_words":1,"start":51.635,"end":52.135},{"sentences":[{"text":"Yeah.","start":51.925,"end":52.165,"sentiment":"neutral","sentiment_score":-0.08247460424900055},{"text":"Because it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that.","start":52.165,"end":60.14,"sentiment":"neutral","sentiment_score":-0.1374508980019339},{"text":"Wait.","start":60.280003,"end":60.780003,"sentiment":"neutral","sentiment_score":-0.19307678937911987},{"text":"I'm just trying to figure out how to cancel that other call.","start":61.08,"end":63.4,"sentiment":"neutral","sentiment_score":-0.21906682600577673},{"text":"That might be me, actually.","start":63.4,"end":64.78,"sentiment":"neutral","sentiment_score":-0.1176589384675026}],"sentiment":"neutral","sentiment_score":-0.15580675083522996,"channel":1,"num_words":48,"start":51.925,"end":64.78},{"sentences":[{"text":"Let me do it on my end.","start":65.39,"end":66.75,"sentiment":"neutral","sentiment_score":-0.04148082062602043},{"text":"Okay?","start":66.75,"end":67.15,"sentiment":"neutral","sentiment_score":-0.020254161208868027},{"text":"Just bear","start":67.15,"end":67.63,"sentiment":"neutral","sentiment_score":-0.025423653423786163}],"sentiment":"neutral","sentiment_score":-0.036146721243858336,"channel":0,"num_words":10,"start":65.39,"end":67.63},{"sentences":[{"text":"Okay.","start":67.56,"end":68.06,"sentiment":"neutral","sentiment_score":-0.008609296754002571}],"sentiment":"neutral","sentiment_score":-0.008609296754002571,"channel":1,"num_words":1,"start":67.56,"end":68.06},{"sentences":[{"text":"with me right","start":67.63,"end":68.35,"sentiment":"neutral","sentiment_score":-0.005652786542971928}],"sentiment":"neutral","sentiment_score":-0.005652786542971928,"channel":0,"num_words":3,"start":67.63,"end":68.35},{"sentences":[{"text":"Yeah.","start":68.12,"end":68.62,"sentiment":"neutral","sentiment_score":0.03133165463805199}],"sentiment":"neutral","sentiment_score":0.03133165463805199,"channel":1,"num_words":1,"start":68.12,"end":68.62},{"sentences":[{"text":"now.","start":68.35,"end":68.85,"sentiment":"neutral","sentiment_score":0.053473953157663345}],"sentiment":"neutral","sentiment_score":0.053473953157663345,"channel":0,"num_words":1,"start":68.35,"end":68.85},{"sentences":[{"text":"Just","start":68.68,"end":69.08,"sentiment":"neutral","sentiment_score":0.1151718646287918}],"sentiment":"neutral","sentiment_score":0.1151718646287918,"channel":1,"num_words":1,"start":68.68,"end":69.08},{"sentences":[{"text":"Thank you.","start":68.909996,"end":69.729996,"sentiment":"neutral","sentiment_score":0.2167099416255951}],"sentiment":"neutral","sentiment_score":0.2167099416255951,"channel":0,"num_words":2,"start":68.909996,"end":69.729996},{"sentences":[{"text":"yeah.","start":69.24,"end":69.48,"sentiment":"neutral","sentiment_score":0.08142513036727905},{"text":"Just yeah.","start":69.48,"end":71.255,"sentiment":"neutral","sentiment_score":0.08408019691705704}],"sentiment":"neutral","sentiment_score":0.08319517473379771,"channel":1,"num_words":3,"start":69.24,"end":71.255},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":129.635,"end":132.115,"sentiment":"neutral","sentiment_score":0.3223696857690811},{"text":"So right now that I was able to cancel that one.","start":132.115,"end":136.695,"sentiment":"neutral","sentiment_score":0.1794011728330092},{"text":"So you called","start":136.755,"end":137.475,"sentiment":"neutral","sentiment_score":0.03223249937097231}],"sentiment":"neutral","sentiment_score":0.2205753023736179,"channel":0,"num_words":24,"start":129.635,"end":137.475},{"sentences":[{"text":"Yes.","start":137.245,"end":137.745,"sentiment":"neutral","sentiment_score":0.012105140835046768}],"sentiment":"neutral","sentiment_score":0.012105140835046768,"channel":1,"num_words":1,"start":137.245,"end":137.745},{"sentences":[{"text":"back.","start":137.475,"end":137.715,"sentiment":"neutral","sentiment_score":-0.010354232043027878},{"text":"It seems like our other department tried to transfer the call on my end because I just","start":137.715,"end":142.95999,"sentiment":"neutral","sentiment_score":-0.07491475935367976}],"sentiment":"neutral","sentiment_score":-0.07132806339197689,"channel":0,"num_words":18,"start":137.475,"end":142.95999},{"sentences":[{"text":"Yes.","start":142.95,"end":143.45,"sentiment":"neutral","sentiment_score":-0.025051523000001907}],"sentiment":"neutral","sentiment_score":-0.025051523000001907,"channel":1,"num_words":1,"start":142.95,"end":143.45},{"sentences":[{"text":"came back from my quick break, and then I'd seen","start":142.95999,"end":146.15999,"sentiment":"neutral","sentiment_score":-0.036738685145974156}],"sentiment":"neutral","sentiment_score":-0.036738685145974156,"channel":0,"num_words":10,"start":142.95999,"end":146.15999},{"sentences":[{"text":"Okay.","start":146.07,"end":146.57,"sentiment":"neutral","sentiment_score":-0.01878376677632332}],"sentiment":"neutral","sentiment_score":-0.01878376677632332,"channel":1,"num_words":1,"start":146.07,"end":146.57},{"sentences":[{"text":"your missed call.","start":146.15999,"end":147.37999,"sentiment":"neutral","sentiment_score":-0.037443324302633606},{"text":"I'd call","start":147.92,"end":148.56,"sentiment":"neutral","sentiment_score":-0.025143709033727646}],"sentiment":"neutral","sentiment_score":-0.03252347819507122,"channel":0,"num_words":5,"start":146.15999,"end":148.56},{"sentences":[{"text":"Yep.","start":148.39,"end":148.89,"sentiment":"neutral","sentiment_score":-0.02196410857141018}],"sentiment":"neutral","sentiment_score":-0.02196410857141018,"channel":1,"num_words":1,"start":148.39,"end":148.89},{"sentences":[{"text":"you back then.","start":148.56,"end":149.43999,"sentiment":"neutral","sentiment_score":-0.028598869840304058},{"text":"But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services?","start":149.43999,"end":158.265,"sentiment":"neutral","sentiment_score":-0.11901857566676642}],"sentiment":"neutral","sentiment_score":-0.10668861578133973,"channel":0,"num_words":22,"start":148.56,"end":158.265},{"sentences":[{"text":"I I guess, generally, over the year, there's","start":160.33499,"end":163.635,"sentiment":"neutral","sentiment_score":-0.13083335850387812}],"sentiment":"neutral","sentiment_score":-0.13083335850387812,"channel":1,"num_words":8,"start":160.33499,"end":163.635},{"sentences":[{"text":"Mhmm.","start":163.365,"end":163.865,"sentiment":"neutral","sentiment_score":-0.21456342935562137}],"sentiment":"neutral","sentiment_score":-0.21456342935562137,"channel":0,"num_words":1,"start":163.365,"end":163.865},{"sentences":[{"text":"a bit of a unreliable connection quite a fair bit.","start":163.69499,"end":167.39499,"sentiment":"negative","sentiment_score":-0.655259883403778}],"sentiment":"negative","sentiment_score":-0.655259883403778,"channel":1,"num_words":10,"start":163.69499,"end":167.39499},{"sentences":[{"text":"Mhmm.","start":167.125,"end":167.625,"sentiment":"neutral","sentiment_score":-0.19584894180297852}],"sentiment":"neutral","sentiment_score":-0.19584894180297852,"channel":0,"num_words":1,"start":167.125,"end":167.625},{"sentences":[{"text":"And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well.","start":168.095,"end":177.99,"sentiment":"negative","sentiment_score":-0.3761165781567494},{"text":"So it wasn't just a streaming service.","start":177.99,"end":179.69,"sentiment":"negative","sentiment_score":-0.3968682076249804},{"text":"So, yeah, it's a big disruption.","start":179.83,"end":181.13,"sentiment":"negative","sentiment_score":-0.5793442328770956},{"text":"So I think I'd I'd think I'd rather try someone else","start":181.19,"end":183.765,"sentiment":"negative","sentiment_score":-0.48368116129528393}],"sentiment":"negative","sentiment_score":-0.4291965312634905,"channel":1,"num_words":48,"start":168.095,"end":183.765},{"sentences":[{"text":"Yeah.","start":184.785,"end":185.285,"sentiment":"neutral","sentiment_score":-0.1593689322471619},{"text":"I'm so","start":185.425,"end":185.82501,"sentiment":"neutral","sentiment_score":-0.07420706003904343}],"sentiment":"neutral","sentiment_score":-0.10259435077508293,"channel":0,"num_words":3,"start":184.785,"end":185.82501},{"sentences":[{"text":"now.","start":185.765,"end":186.265,"sentiment":"neutral","sentiment_score":-0.05661647021770477}],"sentiment":"neutral","sentiment_score":-0.05661647021770477,"channel":1,"num_words":1,"start":185.765,"end":186.265},{"sentences":[{"text":"sorry to hear about this prolonged inconvenience, but I do respect your","start":185.82501,"end":189.905,"sentiment":"neutral","sentiment_score":-0.0966903946051995}],"sentiment":"neutral","sentiment_score":-0.0966903946051995,"channel":0,"num_words":12,"start":185.82501,"end":189.905},{"sentences":[{"text":"Yeah.","start":189.685,"end":190.185,"sentiment":"neutral","sentiment_score":-0.014690343290567398}],"sentiment":"neutral","sentiment_score":-0.014690343290567398,"channel":1,"num_words":1,"start":189.685,"end":190.185},{"sentences":[{"text":"decision if that will be the case because our tech team is still trying to fix this issue on their end.","start":189.905,"end":197.445,"sentiment":"neutral","sentiment_score":-0.15555148412074363},{"text":"But I will","start":197.76001,"end":198.24,"sentiment":"neutral","sentiment_score":0.08857885003089905}],"sentiment":"neutral","sentiment_score":-0.12503519235178828,"channel":0,"num_words":24,"start":189.905,"end":198.24},{"sentences":[{"text":"Yeah.","start":198.13,"end":198.63,"sentiment":"neutral","sentiment_score":0.10943593084812164}],"sentiment":"neutral","sentiment_score":0.10943593084812164,"channel":1,"num_words":1,"start":198.13,"end":198.63},{"sentences":[{"text":"just go ahead and endorse your account to our tech team.","start":198.24,"end":202.96,"sentiment":"neutral","sentiment_score":0.15960052473978562},{"text":"In that way, they could process your request.","start":202.96,"end":205.7,"sentiment":"neutral","sentiment_score":0.12446620594710112},{"text":"You're requesting to have it canceled today?","start":206.16,"end":209.06,"sentiment":"neutral","sentiment_score":-0.0275845351362867}],"sentiment":"neutral","sentiment_score":0.09839398745232476,"channel":0,"num_words":26,"start":198.24,"end":209.06},{"sentences":[{"text":"Yeah.","start":210.685,"end":210.925,"sentiment":"neutral","sentiment_score":-0.060602955520153046},{"text":"That's no.","start":210.925,"end":212.445,"sentiment":"neutral","sentiment_score":-0.19305402040481567},{"text":"Actually actually, I don't know if there's, like, a not today.","start":212.445,"end":218.285,"sentiment":"neutral","sentiment_score":-0.23614766922864047},{"text":"I I I actually expected, like, the month to be finished.","start":218.285,"end":223.81,"sentiment":"neutral","sentiment_score":-0.24765480241992258}],"sentiment":"neutral","sentiment_score":-0.2307415273785591,"channel":1,"num_words":25,"start":210.685,"end":223.81},{"sentences":[{"text":"Yeah.","start":223.325,"end":223.72499,"sentiment":"neutral","sentiment_score":-0.07789331674575806},{"text":"Actually, that's what I'm trying.","start":223.72499,"end":225.71,"sentiment":"neutral","sentiment_score":-0.09183140397071839},{"text":"That's I wanted to tell you.","start":226.01,"end":227.85,"sentiment":"neutral","sentiment_score":0.00014689347396294275},{"text":"If you would like to since your contract","start":227.85,"end":232.33,"sentiment":"neutral","sentiment_score":0.003020558040589094}],"sentiment":"neutral","sentiment_score":-0.025600225571542977,"channel":0,"num_words":20,"start":223.325,"end":232.33},{"sentences":[{"text":"That's","start":232.19,"end":232.43,"sentiment":"neutral","sentiment_score":0.0005017916555516422}],"sentiment":"neutral","sentiment_score":0.0005017916555516422,"channel":1,"num_words":1,"start":232.19,"end":232.43},{"sentences":[{"text":"has","start":232.33,"end":232.49,"sentiment":"neutral","sentiment_score":-0.02618936449289322}],"sentiment":"neutral","sentiment_score":-0.02618936449289322,"channel":0,"num_words":1,"start":232.33,"end":232.49},{"sentences":[{"text":"why","start":232.43,"end":232.54999,"sentiment":"neutral","sentiment_score":-0.008850142359733582}],"sentiment":"neutral","sentiment_score":-0.008850142359733582,"channel":1,"num_words":1,"start":232.43,"end":232.54999},{"sentences":[{"text":"been","start":232.49,"end":232.81,"sentiment":"neutral","sentiment_score":-0.0184931643307209}],"sentiment":"neutral","sentiment_score":-0.0184931643307209,"channel":0,"num_words":1,"start":232.49,"end":232.81},{"sentences":[{"text":"I called","start":232.54999,"end":232.91,"sentiment":"neutral","sentiment_score":-0.027234800159931183}],"sentiment":"neutral","sentiment_score":-0.027234800159931183,"channel":1,"num_words":2,"start":232.54999,"end":232.91},{"sentences":[{"text":"fulfilled,","start":232.81,"end":233.31,"sentiment":"neutral","sentiment_score":-0.02661992982029915}],"sentiment":"neutral","sentiment_score":-0.02661992982029915,"channel":0,"num_words":1,"start":232.81,"end":233.31},{"sentences":[{"text":"early.","start":232.91,"end":233.41,"sentiment":"neutral","sentiment_score":-0.046170853078365326}],"sentiment":"neutral","sentiment_score":-0.046170853078365326,"channel":1,"num_words":1,"start":232.91,"end":233.41},{"sentences":[{"text":"right,","start":233.77,"end":234.25,"sentiment":"neutral","sentiment_score":0.02114155516028404}],"sentiment":"neutral","sentiment_score":0.02114155516028404,"channel":0,"num_words":1,"start":233.77,"end":234.25},{"sentences":[{"text":"Yeah.","start":234.11,"end":234.61,"sentiment":"neutral","sentiment_score":0.016705632209777832}],"sentiment":"neutral","sentiment_score":0.016705632209777832,"channel":1,"num_words":1,"start":234.11,"end":234.61},{"sentences":[{"text":"twelve months,","start":234.25,"end":235.15,"sentiment":"neutral","sentiment_score":0.0071785785257816315}],"sentiment":"neutral","sentiment_score":0.0071785785257816315,"channel":0,"num_words":2,"start":234.25,"end":235.15},{"sentences":[{"text":"Okay.","start":234.83,"end":235.33,"sentiment":"neutral","sentiment_score":0.048241741955280304}],"sentiment":"neutral","sentiment_score":0.048241741955280304,"channel":1,"num_words":1,"start":234.83,"end":235.33},{"sentences":[{"text":"so","start":235.53,"end":235.77,"sentiment":"neutral","sentiment_score":0.050993431359529495}],"sentiment":"neutral","sentiment_score":0.050993431359529495,"channel":0,"num_words":1,"start":235.53,"end":235.77},{"sentences":[{"text":"Yep.","start":235.63,"end":236.13,"sentiment":"neutral","sentiment_score":0.07587064802646637}],"sentiment":"neutral","sentiment_score":0.07587064802646637,"channel":1,"num_words":1,"start":235.63,"end":236.13},{"sentences":[{"text":"I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month.","start":235.77,"end":249.505,"sentiment":"neutral","sentiment_score":0.1185272646875217},{"text":"In that way, we could avoid any recurring invoice","start":249.725,"end":253.10501,"sentiment":"neutral","sentiment_score":0.08550856966111395}],"sentiment":"neutral","sentiment_score":0.11070704744442512,"channel":0,"num_words":38,"start":235.77,"end":253.10501},{"sentences":[{"text":"Yep.","start":252.80501,"end":253.30501,"sentiment":"neutral","sentiment_score":0.07994972169399261}],"sentiment":"neutral","sentiment_score":0.07994972169399261,"channel":1,"num_words":1,"start":252.80501,"end":253.30501},{"sentences":[{"text":"by first","start":253.16501,"end":253.88501,"sentiment":"neutral","sentiment_score":0.07015127688646317}],"sentiment":"neutral","sentiment_score":0.07015127688646317,"channel":0,"num_words":2,"start":253.16501,"end":253.88501},{"sentences":[{"text":"Yeah.","start":253.68501,"end":254.18501,"sentiment":"neutral","sentiment_score":0.07846778631210327}],"sentiment":"neutral","sentiment_score":0.07846778631210327,"channel":1,"num_words":1,"start":253.68501,"end":254.18501},{"sentences":[{"text":"of April.","start":253.88501,"end":255.37999,"sentiment":"neutral","sentiment_score":0.08126649633049965}],"sentiment":"neutral","sentiment_score":0.08126649633049965,"channel":0,"num_words":2,"start":253.88501,"end":255.37999},{"sentences":[{"text":"Yep.","start":255.26,"end":255.66,"sentiment":"neutral","sentiment_score":0.15618270635604858}],"sentiment":"neutral","sentiment_score":0.15618270635604858,"channel":1,"num_words":1,"start":255.26,"end":255.66},{"sentences":[{"text":"So","start":255.37999,"end":255.78,"sentiment":"neutral","sentiment_score":0.1947244256734848}],"sentiment":"neutral","sentiment_score":0.1947244256734848,"channel":0,"num_words":1,"start":255.37999,"end":255.78},{"sentences":[{"text":"That's","start":255.66,"end":255.9,"sentiment":"neutral","sentiment_score":0.28711947798728943}],"sentiment":"neutral","sentiment_score":0.28711947798728943,"channel":1,"num_words":1,"start":255.66,"end":255.9},{"sentences":[{"text":"we","start":255.78,"end":256.02,"sentiment":"neutral","sentiment_score":0.3029026985168457}],"sentiment":"neutral","sentiment_score":0.3029026985168457,"channel":0,"num_words":1,"start":255.78,"end":256.02},{"sentences":[{"text":"that's","start":255.9,"end":256.13998,"sentiment":"positive","sentiment_score":0.38567054271698}],"sentiment":"positive","sentiment_score":0.38567054271698,"channel":1,"num_words":1,"start":255.9,"end":256.13998},{"sentences":[{"text":"can","start":256.02,"end":256.18,"sentiment":"positive","sentiment_score":0.38544344902038574}],"sentiment":"positive","sentiment_score":0.38544344902038574,"channel":0,"num_words":1,"start":256.02,"end":256.18},{"sentences":[{"text":"perfect.","start":256.13998,"end":256.63998,"sentiment":"positive","sentiment_score":0.4059602618217468},{"text":"That's","start":256.94,"end":257.26,"sentiment":"neutral","sentiment_score":0.0666646808385849}],"sentiment":"neutral","sentiment_score":0.23631247133016586,"channel":1,"num_words":2,"start":256.13998,"end":257.26},{"sentences":[{"text":"can","start":257.22,"end":257.46,"sentiment":"neutral","sentiment_score":0.0028496310114860535}],"sentiment":"neutral","sentiment_score":0.0028496310114860535,"channel":0,"num_words":1,"start":257.22,"end":257.46},{"sentences":[{"text":"that's what","start":257.26,"end":257.58,"sentiment":"neutral","sentiment_score":-0.05672612413764}],"sentiment":"neutral","sentiment_score":-0.05672612413764,"channel":1,"num_words":2,"start":257.26,"end":257.58},{"sentences":[{"text":"we","start":257.46,"end":257.69998,"sentiment":"neutral","sentiment_score":-0.06263488531112671}],"sentiment":"neutral","sentiment_score":-0.06263488531112671,"channel":0,"num_words":1,"start":257.46,"end":257.69998},{"sentences":[{"text":"I","start":257.58,"end":257.74,"sentiment":"neutral","sentiment_score":-0.07638616859912872}],"sentiment":"neutral","sentiment_score":-0.07638616859912872,"channel":1,"num_words":1,"start":257.58,"end":257.74},{"sentences":[{"text":"cancel","start":257.69998,"end":258.1,"sentiment":"neutral","sentiment_score":-0.1359449028968811}],"sentiment":"neutral","sentiment_score":-0.1359449028968811,"channel":0,"num_words":1,"start":257.69998,"end":258.1},{"sentences":[{"text":"was intending.","start":257.74,"end":258.4,"sentiment":"neutral","sentiment_score":-0.02655334770679474}],"sentiment":"neutral","sentiment_score":-0.02655334770679474,"channel":1,"num_words":2,"start":257.74,"end":258.4},{"sentences":[{"text":"it?","start":258.1,"end":258.6,"sentiment":"neutral","sentiment_score":-0.020957719534635544},{"text":"Yeah.","start":259.22,"end":259.72,"sentiment":"neutral","sentiment_score":0.03522031381726265}],"sentiment":"neutral","sentiment_score":0.007131297141313553,"channel":0,"num_words":2,"start":258.1,"end":259.72},{"sentences":[{"text":"Yeah.","start":260.54,"end":260.86,"sentiment":"neutral","sentiment_score":0.026155777275562286},{"text":"So March.","start":260.86,"end":262.0,"sentiment":"neutral","sentiment_score":0.014891424216330051}],"sentiment":"neutral","sentiment_score":0.018646208569407463,"channel":1,"num_words":3,"start":260.54,"end":262.0},{"sentences":[{"text":"The thirtieth?","start":261.54,"end":262.28,"sentiment":"neutral","sentiment_score":0.017341705039143562}],"sentiment":"neutral","sentiment_score":0.017341705039143562,"channel":0,"num_words":2,"start":261.54,"end":262.28},{"sentences":[{"text":"So yeah.","start":263.26,"end":263.74,"sentiment":"neutral","sentiment_score":0.055290888994932175},{"text":"That's yeah.","start":263.74,"end":264.13998,"sentiment":"neutral","sentiment_score":0.14568010717630386},{"text":"That's fine.","start":264.13998,"end":264.62,"sentiment":"positive","sentiment_score":0.38149091601371765},{"text":"That's perfect.","start":264.62,"end":265.36,"sentiment":"positive","sentiment_score":0.7143325507640839}],"sentiment":"neutral","sentiment_score":0.3241986157372594,"channel":1,"num_words":8,"start":263.26,"end":265.36},{"sentences":[{"text":"Okay.","start":265.46,"end":265.96,"sentiment":"neutral","sentiment_score":0.1127435937523842}],"sentiment":"neutral","sentiment_score":0.1127435937523842,"channel":0,"num_words":1,"start":265.46,"end":265.96},{"sentences":[{"text":"So, basically, what I paid already is the last payment.","start":265.5,"end":269.565,"sentiment":"neutral","sentiment_score":0.021051306463778018},{"text":"Right?","start":269.565,"end":269.885,"sentiment":"neutral","sentiment_score":0.02217731438577175}],"sentiment":"neutral","sentiment_score":0.021153670820322903,"channel":1,"num_words":11,"start":265.5,"end":269.885},{"sentences":[{"text":"Yes.","start":269.665,"end":270.165,"sentiment":"neutral","sentiment_score":0.028613939881324768}],"sentiment":"neutral","sentiment_score":0.028613939881324768,"channel":0,"num_words":1,"start":269.665,"end":270.165},{"sentences":[{"text":"Is that right?","start":269.885,"end":270.445,"sentiment":"neutral","sentiment_score":0.03452952206134796},{"text":"Okay.","start":270.445,"end":270.685,"sentiment":"neutral","sentiment_score":0.026754986494779587}],"sentiment":"neutral","sentiment_score":0.03258588816970587,"channel":1,"num_words":4,"start":269.885,"end":270.685},{"sentences":[{"text":"Yes.","start":270.545,"end":271.045,"sentiment":"neutral","sentiment_score":0.03357820212841034}],"sentiment":"neutral","sentiment_score":0.03357820212841034,"channel":0,"num_words":1,"start":270.545,"end":271.045},{"sentences":[{"text":"Yeah.","start":270.685,"end":270.925,"sentiment":"neutral","sentiment_score":0.03702213615179062},{"text":"That's","start":270.925,"end":271.165,"sentiment":"neutral","sentiment_score":0.03011831641197205}],"sentiment":"neutral","sentiment_score":0.03357022628188133,"channel":1,"num_words":2,"start":270.685,"end":271.165},{"sentences":[{"text":"That","start":271.105,"end":271.265,"sentiment":"neutral","sentiment_score":0.030684854835271835}],"sentiment":"neutral","sentiment_score":0.030684854835271835,"channel":0,"num_words":1,"start":271.105,"end":271.265},{"sentences":[{"text":"that's","start":271.165,"end":271.565,"sentiment":"neutral","sentiment_score":0.04687803238630295}],"sentiment":"neutral","sentiment_score":0.04687803238630295,"channel":1,"num_words":1,"start":271.165,"end":271.565},{"sentences":[{"text":"is","start":271.265,"end":271.58502,"sentiment":"neutral","sentiment_score":0.037329960614442825}],"sentiment":"neutral","sentiment_score":0.037329960614442825,"channel":0,"num_words":1,"start":271.265,"end":271.58502},{"sentences":[{"text":"that's","start":271.565,"end":271.885,"sentiment":"neutral","sentiment_score":0.05282611772418022}],"sentiment":"neutral","sentiment_score":0.05282611772418022,"channel":1,"num_words":1,"start":271.565,"end":271.885},{"sentences":[{"text":"correct.","start":271.58502,"end":272.065,"sentiment":"neutral","sentiment_score":0.06459467113018036}],"sentiment":"neutral","sentiment_score":0.06459467113018036,"channel":0,"num_words":1,"start":271.58502,"end":272.065},{"sentences":[{"text":"what I","start":271.885,"end":272.125,"sentiment":"neutral","sentiment_score":0.021117295138537884}],"sentiment":"neutral","sentiment_score":0.021117295138537884,"channel":1,"num_words":2,"start":271.885,"end":272.125},{"sentences":[{"text":"And,","start":272.065,"end":272.46503,"sentiment":"neutral","sentiment_score":0.028989683836698532}],"sentiment":"neutral","sentiment_score":0.028989683836698532,"channel":0,"num_words":1,"start":272.065,"end":272.46503},{"sentences":[{"text":"intended.","start":272.125,"end":272.625,"sentiment":"neutral","sentiment_score":0.023501044139266018},{"text":"Yeah.","start":272.685,"end":273.185,"sentiment":"neutral","sentiment_score":0.011318973265588284}],"sentiment":"neutral","sentiment_score":0.01741000870242715,"channel":1,"num_words":2,"start":272.125,"end":273.185},{"sentences":[{"text":"due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth.","start":272.785,"end":284.72,"sentiment":"neutral","sentiment_score":-0.041669400894771454},{"text":"Because, technically, you should provide the thirty days notice, but this is acceptable.","start":284.94,"end":290.56,"sentiment":"neutral","sentiment_score":-0.010953256860375404},{"text":"So I will take note of this and then endorse the account to the tech team.","start":291.25998,"end":296.13998,"sentiment":"neutral","sentiment_score":0.020152827259153128},{"text":"So, usually, we are processing a cancellation morning, So expect","start":296.13998,"end":300.455,"sentiment":"neutral","sentiment_score":0.007400242425501346}],"sentiment":"neutral","sentiment_score":-0.011360337086502583,"channel":0,"num_words":62,"start":272.785,"end":300.455},{"sentences":[{"text":"Yep.","start":300.42502,"end":300.92502,"sentiment":"neutral","sentiment_score":0.03326500207185745}],"sentiment":"neutral","sentiment_score":0.03326500207185745,"channel":1,"num_words":1,"start":300.42502,"end":300.92502},{"sentences":[{"text":"an email confirmation, the thirtieth of this month, for your reference.","start":300.455,"end":306.135,"sentiment":"neutral","sentiment_score":0.040190935812213203},{"text":"Okay?","start":306.135,"end":306.375,"sentiment":"neutral","sentiment_score":0.0431363582611084},{"text":"We'll send you the email confirmation that the service has been canceled as you requested.","start":306.375,"end":311.355,"sentiment":"neutral","sentiment_score":0.04929296573003133}],"sentiment":"neutral","sentiment_score":0.045356708820219395,"channel":0,"num_words":27,"start":300.455,"end":311.355},{"sentences":[{"text":"Okay.","start":311.02,"end":311.52,"sentiment":"neutral","sentiment_score":0.08275829255580902}],"sentiment":"neutral","sentiment_score":0.08275829255580902,"channel":1,"num_words":1,"start":311.02,"end":311.52},{"sentences":[{"text":"So you can still utilize the service that you paid even though there is a","start":311.575,"end":317.31,"sentiment":"neutral","sentiment_score":0.10312494511405627}],"sentiment":"neutral","sentiment_score":0.10312494511405627,"channel":0,"num_words":15,"start":311.575,"end":317.31},{"sentences":[{"text":"Up","start":317.18,"end":317.41998,"sentiment":"neutral","sentiment_score":0.020606309175491333}],"sentiment":"neutral","sentiment_score":0.020606309175491333,"channel":1,"num_words":1,"start":317.18,"end":317.41998},{"sentences":[{"text":"JYP","start":317.31,"end":317.81,"sentiment":"neutral","sentiment_score":0.033958613872528076}],"sentiment":"neutral","sentiment_score":0.033958613872528076,"channel":0,"num_words":1,"start":317.31,"end":317.81},{"sentences":[{"text":"to the","start":317.41998,"end":318.08,"sentiment":"neutral","sentiment_score":0.04521356150507927}],"sentiment":"neutral","sentiment_score":0.04521356150507927,"channel":1,"num_words":2,"start":317.41998,"end":318.08},{"sentences":[{"text":"issues.","start":318.11,"end":318.61,"sentiment":"neutral","sentiment_score":0.04751741886138916},{"text":"Okay?","start":318.67,"end":319.17,"sentiment":"neutral","sentiment_score":0.08236066997051239}],"sentiment":"neutral","sentiment_score":0.06493904441595078,"channel":0,"num_words":2,"start":318.11,"end":319.17},{"sentences":[{"text":"yep.","start":318.69998,"end":319.19998,"sentiment":"neutral","sentiment_score":0.0841624066233635},{"text":"Yep.","start":319.5,"end":319.74,"sentiment":"neutral","sentiment_score":0.11030372232198717},{"text":"Yep.","start":319.74,"end":320.06,"sentiment":"neutral","sentiment_score":0.1617133915424347},{"text":"Thank you.","start":320.06,"end":320.69998,"sentiment":"positive","sentiment_score":0.3547508418560028}],"sentiment":"neutral","sentiment_score":0.2131362408399582,"channel":1,"num_words":5,"start":318.69998,"end":320.69998},{"sentences":[{"text":"Alright.","start":320.35,"end":320.85,"sentiment":"neutral","sentiment_score":0.17534314095973969}],"sentiment":"neutral","sentiment_score":0.17534314095973969,"channel":0,"num_words":1,"start":320.35,"end":320.85},{"sentences":[{"text":"So that will be up to the three years this month.","start":320.69998,"end":323.405,"sentiment":"neutral","sentiment_score":0.09601210870526054}],"sentiment":"neutral","sentiment_score":0.09601210870526054,"channel":1,"num_words":11,"start":320.69998,"end":323.405},{"sentences":[{"text":"Yes.","start":323.38998,"end":323.88998,"sentiment":"neutral","sentiment_score":0.10017366707324982},{"text":"Thirtieth.","start":323.95,"end":324.45,"sentiment":"neutral","sentiment_score":0.08426032960414886}],"sentiment":"neutral","sentiment_score":0.09221699833869934,"channel":0,"num_words":2,"start":323.38998,"end":324.45},{"sentences":[{"text":"Then I can use it.","start":324.185,"end":325.14502,"sentiment":"neutral","sentiment_score":0.1235006645321846},{"text":"Okay.","start":325.14502,"end":325.465,"sentiment":"neutral","sentiment_score":0.17856065928936005},{"text":"Cool.","start":325.465,"end":325.70502,"sentiment":"neutral","sentiment_score":0.2784814238548279},{"text":"Cool.","start":325.70502,"end":326.025,"sentiment":"neutral","sentiment_score":0.2531375586986542}],"sentiment":"neutral","sentiment_score":0.16596037056297064,"channel":1,"num_words":8,"start":324.185,"end":326.025},{"sentences":[{"text":"Correct.","start":326.005,"end":326.505,"sentiment":"neutral","sentiment_score":0.2747322916984558}],"sentiment":"neutral","sentiment_score":0.2747322916984558,"channel":0,"num_words":1,"start":326.005,"end":326.505},{"sentences":[{"text":"Yep.","start":326.025,"end":326.42502,"sentiment":"neutral","sentiment_score":0.2732563316822052},{"text":"That's perfect.","start":326.42502,"end":327.165,"sentiment":"positive","sentiment_score":0.5031885057687759},{"text":"Yeah.","start":327.225,"end":327.725,"sentiment":"neutral","sentiment_score":0.2579352557659149}],"sentiment":"positive","sentiment_score":0.384392149746418,"channel":1,"num_words":4,"start":326.025,"end":327.725},{"sentences":[{"text":"Alright.","start":327.765,"end":328.265,"sentiment":"neutral","sentiment_score":0.2934913635253906},{"text":"Thank you, Ronald.","start":328.405,"end":329.20502,"sentiment":"positive","sentiment_score":0.4344639579455058},{"text":"I appreciate","start":329.20502,"end":329.945,"sentiment":"positive","sentiment_score":0.41229918599128723}],"sentiment":"positive","sentiment_score":0.4035802682240804,"channel":0,"num_words":6,"start":327.765,"end":329.945},{"sentences":[{"text":"Okay.","start":329.86502,"end":330.36502,"sentiment":"positive","sentiment_score":0.3624526858329773}],"sentiment":"positive","sentiment_score":0.3624526858329773,"channel":1,"num_words":1,"start":329.86502,"end":330.36502},{"sentences":[{"text":"your call today.","start":330.08502,"end":331.045,"sentiment":"neutral","sentiment_score":0.31673412521680194},{"text":"Any other things or anything else that I may help you?","start":331.045,"end":334.665,"sentiment":"neutral","sentiment_score":0.20132685249502008}],"sentiment":"neutral","sentiment_score":0.22605698236397334,"channel":0,"num_words":14,"start":330.08502,"end":334.665},{"sentences":[{"text":"Not that was all.","start":335.385,"end":336.42502,"sentiment":"neutral","sentiment_score":0.05889555253088474},{"text":"Thank you.","start":336.42502,"end":336.93,"sentiment":"neutral","sentiment_score":0.20275507867336273}],"sentiment":"neutral","sentiment_score":0.10684872791171074,"channel":1,"num_words":6,"start":335.385,"end":336.93},{"sentences":[{"text":"Okay.","start":337.24695,"end":337.72693,"sentiment":"neutral","sentiment_score":0.2973289489746094},{"text":"Perfect.","start":337.72693,"end":338.20694,"sentiment":"positive","sentiment_score":0.4654860496520996},{"text":"And I appreciate","start":338.20694,"end":339.00693,"sentiment":"positive","sentiment_score":0.39516932765642804}],"sentiment":"positive","sentiment_score":0.3896645963191986,"channel":0,"num_words":5,"start":337.24695,"end":339.00693},{"sentences":[{"text":"Alright.","start":338.85,"end":339.35,"sentiment":"positive","sentiment_score":0.4885865449905395}],"sentiment":"positive","sentiment_score":0.4885865449905395,"channel":1,"num_words":1,"start":338.85,"end":339.35},{"sentences":[{"text":"your time.","start":339.00693,"end":339.56693,"sentiment":"positive","sentiment_score":0.4919327348470688},{"text":"Have a good one, and","start":339.56693,"end":340.60693,"sentiment":"positive","sentiment_score":0.5349612057209014}],"sentiment":"positive","sentiment_score":0.5226673568998065,"channel":0,"num_words":7,"start":339.00693,"end":340.60693},{"sentences":[{"text":"Yep.","start":340.37,"end":340.87,"sentiment":"positive","sentiment_score":0.3558286130428314}],"sentiment":"positive","sentiment_score":0.3558286130428314,"channel":1,"num_words":1,"start":340.37,"end":340.87},{"sentences":[{"text":"be safe.","start":340.60693,"end":341.34692,"sentiment":"neutral","sentiment_score":0.33326074481010437}],"sentiment":"neutral","sentiment_score":0.33326074481010437,"channel":0,"num_words":2,"start":340.60693,"end":341.34692},{"sentences":[{"text":"Okay.","start":341.72998,"end":342.21,"sentiment":"neutral","sentiment_score":0.18440070748329165}],"sentiment":"neutral","sentiment_score":0.18440070748329165,"channel":1,"num_words":1,"start":341.72998,"end":342.21},{"sentences":[{"text":"Bye bye.","start":341.80695,"end":342.62692,"sentiment":"neutral","sentiment_score":0.17815914750099182}],"sentiment":"neutral","sentiment_score":0.17815914750099182,"channel":0,"num_words":2,"start":341.80695,"end":342.62692},{"sentences":[{"text":"Yep.","start":342.21,"end":342.71,"sentiment":"neutral","sentiment_score":0.10388784855604172},{"text":"Yep.","start":342.85,"end":343.16998,"sentiment":"neutral","sentiment_score":0.09257566928863524},{"text":"You too.","start":343.16998,"end":343.57,"sentiment":"neutral","sentiment_score":0.0819377526640892},{"text":"Bye.","start":343.57,"end":344.07,"sentiment":"neutral","sentiment_score":-0.07607502490282059}],"sentiment":"neutral","sentiment_score":0.056852799654006955,"channel":1,"num_words":5,"start":342.21,"end":344.07}]},"summary":{"result":"success","short":"The customer called to cancel their account due to unreliable connections and geolocation problems. The agent pulled up the account and found that the customer had already paid their last payment and could cancel their services. The agent cancelled the account and instructed the customer to use the March invoice they just paid to avoid future invoices. The customer was given a reference number and email confirmation for the cancellation."},"intents":{"segments":[{"text":"Who I'm Yes. speaking with? Sorry.","start_word":8,"end_word":13,"intents":[{"intent":"Confirm identity","confidence_score":0.046582226}]},{"text":"So, yeah, I actually called to cancel my account.","start_word":30,"end_word":38,"intents":[{"intent":"Cancel account","confidence_score":0.5387257}]},{"text":"Please confirm your full name and your birthday. Full name, Ronald d. Birthday, fifteenth January nineteen eighty three. Okay.","start_word":67,"end_word":85,"intents":[{"intent":"Retrieve account information","confidence_score":0.0040114825}]},{"text":"It seems like our other department tried to transfer the call on my end because I just Yes. came back from my quick break, and then I'd seen Okay. your missed call. I'd call Yep. you back then. But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services?","start_word":212,"end_word":268,"intents":[{"intent":"Transfer call","confidence_score":0.33988166}]},{"text":"You're requesting to have it canceled today? Yeah.","start_word":398,"end_word":405,"intents":[{"intent":"Cancel account","confidence_score":0.5585878}]},{"text":"I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month. In that way, we could avoid any recurring invoice Yep.","start_word":465,"end_word":503,"intents":[{"intent":"Utilize invoice","confidence_score":0.07364163},{"intent":"Avoid recurring invoice","confidence_score":0.8798566}]},{"text":"an email confirmation, the thirtieth of this month, for your reference. Okay? We'll send you the email confirmation that the service has been canceled as you requested. Okay.","start_word":633,"end_word":660,"intents":[{"intent":"Confirm cancellation","confidence_score":0.07076687}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel account. Hey. Who I'm Yes. speaking with? Sorry.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.09415803849697112},{"text":"I missed your call in another line with your account.","start_word":14,"end_word":23,"sentiment":"negative","sentiment_score":-0.33601096272468567},{"text":"I'm sorry. Yeah. Yeah. Yep. Thanks. So, yeah, I actually called to cancel my account. Oh, I'm so sorry to hear about this, but we appreciate your call today. I'll just need to pull out your account here so we could proceed accordingly. Please confirm your full name and your birthday. Full name, Ronald d. Birthday, fifteenth January nineteen eighty three. Okay.","start_word":24,"end_word":85,"sentiment":"neutral","sentiment_score":-0.012741702608764172},{"text":"Thank you so much.","start_word":86,"end_word":89,"sentiment":"positive","sentiment_score":0.3611055314540863},{"text":"Just one moment. Okay? I'm showing another call here. So one moment. It's Sorry. the same one. I think that might be Yeah. It's great. overlap. Yeah. Because it's it's like I was put on I was on hold Like, I was waiting on queue and then someone from Airtel called me to check took that. Wait. I'm just trying to figure out how to cancel that other call. That might be me, actually. Let me do it on my end. Okay? Just bear Okay. with me right Yeah. now. Just Thank you. yeah. Just yeah. Thank you so much for patiently waiting on the line. So right now that I was able to cancel that one. So you called Yes. back. It seems like our other department tried to transfer the call on my end because I just Yes. came back from my quick break, and then I'd seen Okay. your missed call. I'd call Yep. you back then. But anyway, Ronald, for proper documentation, may I know the reason why you would like to cancel your services? I I guess, generally, over the year, there's Mhmm.","start_word":90,"end_word":277,"sentiment":"neutral","sentiment_score":-0.03874161136039394},{"text":"a bit of a unreliable connection quite a fair bit.","start_word":278,"end_word":287,"sentiment":"negative","sentiment_score":-0.6676690578460693},{"text":"Mhmm.","start_word":288,"end_word":288,"sentiment":"neutral","sentiment_score":-0.19584894180297852},{"text":"And I guess the geolocation problem was kinda the big one because, like, my kids cannot log in to their Google Classroom as well. So it wasn't just a streaming service. So, yeah, it's a big disruption. So I think I'd I'd think I'd rather try someone else Yeah.","start_word":289,"end_word":337,"sentiment":"negative","sentiment_score":-0.4337767362594605},{"text":"I'm so now. sorry to hear about this prolonged inconvenience, but I do respect your Yeah. decision if that will be the case because our tech team is still trying to fix this issue on their end. But I will Yeah. just go ahead and endorse your account to our tech team. In that way, they could process your request. You're requesting to have it canceled today? Yeah. That's no. Actually actually, I don't know if there's, like, a not today. I I I actually expected, like, the month to be finished. Yeah. Actually, that's what I'm trying. That's I wanted to tell you. If you would like to since your contract That's has why been I called fulfilled, early. right, Yeah. twelve months, Okay. so Yep. I would suggest you can go ahead and utilize the March invoice that you just paid so we can schedule the cancellation before the end of of this month. In that way, we could avoid any recurring invoice Yep. by first Yeah. of April. Yep.","start_word":338,"end_word":509,"sentiment":"neutral","sentiment_score":-0.02879009954631329},{"text":"So That's we that's can perfect.","start_word":510,"end_word":515,"sentiment":"positive","sentiment_score":0.33757829666137695},{"text":"That's can that's what we I cancel was intending. it? Yeah. Yeah. So March. The thirtieth? So yeah. That's yeah.","start_word":516,"end_word":535,"sentiment":"neutral","sentiment_score":0.01763203088194132},{"text":"That's fine. That's perfect.","start_word":536,"end_word":539,"sentiment":"positive","sentiment_score":0.5543769001960754},{"text":"Okay. So, basically, what I paid already is the last payment. Right? Yes. Is that right? Okay. Yes. Yeah. That's That that's is that's correct. what I And, intended. Yeah. due to this, GOIP issue, this will be the final payment if we will be going to schedule your cancellation on the thirtieth. Because, technically, you should provide the thirty days notice, but this is acceptable. So I will take note of this and then endorse the account to the tech team. So, usually, we are processing a cancellation morning, So expect Yep. an email confirmation, the thirtieth of this month, for your reference. Okay? We'll send you the email confirmation that the service has been canceled as you requested. Okay. So you can still utilize the service that you paid even though there is a Up JYP to the issues. Okay? yep. Yep. Yep.","start_word":540,"end_word":684,"sentiment":"neutral","sentiment_score":0.027978917583823204},{"text":"Thank you.","start_word":685,"end_word":686,"sentiment":"positive","sentiment_score":0.3410559296607971},{"text":"Alright. So that will be up to the three years this month. Yes. Thirtieth. Then I can use it. Okay. Cool. Cool. Correct. Yep.","start_word":687,"end_word":710,"sentiment":"neutral","sentiment_score":0.14981095492839813},{"text":"That's perfect.","start_word":711,"end_word":712,"sentiment":"positive","sentiment_score":0.500377357006073},{"text":"Yeah. Alright.","start_word":713,"end_word":714,"sentiment":"neutral","sentiment_score":0.27926895022392273},{"text":"Thank you, Ronald. I appreciate Okay.","start_word":715,"end_word":720,"sentiment":"positive","sentiment_score":0.4132355749607086},{"text":"your call today. Any other things or anything else that I may help you? Not that was all. Thank you. Okay.","start_word":721,"end_word":741,"sentiment":"neutral","sentiment_score":0.1976761370897293},{"text":"Perfect. And I appreciate Alright. your time. Have a good one, and Yep.","start_word":742,"end_word":754,"sentiment":"positive","sentiment_score":0.4725026786327362},{"text":"be safe. Okay. Bye bye. Yep. Yep. You too. Bye.","start_word":755,"end_word":764,"sentiment":"neutral","sentiment_score":0.1589224398136139}],"average":{"sentiment":"neutral","sentiment_score":-0.010068506136308997}}}}