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Like yeah. Yeah. Oh, 100 percent. Throw technology out the window. Oh, you let me let me let me see let me have a look because what I might do is I might just send it through via Adobe sign, which it it comes directly from me that way rather than through our CRM. And and, hopefully, that might make things a little bit easier. I was kind of thinking of thinking it over last night, trying to think of different avenues that we could do it. So I'll send it through Adobe sign. And and other than that, the only other way that I can think of doing it is if I good old fashioned post it to you. I think we can make it work. Yeah. Yeah. No. If you just forward me, because that way I can see I can see the thread, and I'll see, like, where you've been replying to. And I'll I'm gonna go to IT because it'll have, like, the like, basically, where it came from, where it came to, and, theoretically, it should be hitting our system in some way. So I'm gonna just take it to IT and find out what is going on and whether there's something, and hopefully go from there. Yeah. Six eight. Yeah. Absolutely. That's okay. Well, I'll send it to you now via Adobe, and then I'll reply to the email thread that we've been talking through to confirm that it's been sent so you can keep an eye out. And then, yeah, if you have any issues with it, just reply back to our email thread that we've got going, and and I'll we'll deal with it from there. Okay. Nothing. No. That's okay. I'm sorry it's been such a pain. I'm so happy to help. Fantastic. It'll be with you shortly. Thanks, Wade. 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Wade. How are you going? Good. I I have no idea what was going on with those emails, but I actually see what you mean when, like, with a screenshot. It shows, like, no no picture on that side.\n\nLike yeah. Yeah. Oh, 100 percent. Throw technology out the window. Oh, you let me let me let me see let me have a look because what I might do is I might just send it through via Adobe sign, which it it comes directly from me that way rather than through our CRM.\n\nAnd and, hopefully, that might make things a little bit easier. I was kind of thinking of thinking it over last night, trying to think of different avenues that we could do it. So I'll send it through Adobe sign. And and other than that, the only other way that I can think of doing it is if I good old fashioned post it to you. I think we can make it work.\n\nYeah. Yeah. No. If you just forward me, because that way I can see I can see the thread, and I'll see, like, where you've been replying to. And I'll I'm gonna go to IT because it'll have, like, the like, basically, where it came from, where it came to, and, theoretically, it should be hitting our system in some way.\n\nSo I'm gonna just take it to IT and find out what is going on and whether there's something, and hopefully go from there. Yeah. Six eight. Yeah. Absolutely.\n\nThat's okay. Well, I'll send it to you now via Adobe, and then I'll reply to the email thread that we've been talking through to confirm that it's been sent so you can keep an eye out. And then, yeah, if you have any issues with it, just reply back to our email thread that we've got going, and and I'll we'll deal with it from there. Okay. Nothing.\n\nNo. That's okay. I'm sorry it's been such a pain. I'm so happy to help. Fantastic.\n\nIt'll be with you shortly. Thanks, Wade. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Wade.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.2593279853463173},{"text":"How are you going?","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.33243436366319656},{"text":"Good.","start":6.0,"end":6.5,"sentiment":"positive","sentiment_score":0.415416806936264},{"text":"I I have no idea what was going on with those emails, but I actually see what you mean when, like, with a screenshot.","start":8.0,"end":16.785,"sentiment":"neutral","sentiment_score":-0.05308513110503554},{"text":"It shows, like, no no picture on that side.","start":17.325,"end":22.224998,"sentiment":"neutral","sentiment_score":-0.06981394936641057}],"sentiment":"neutral","sentiment_score":0.009036038536578417,"num_words":40,"start":1.52,"end":22.224998},{"sentences":[{"text":"Like 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easier.","start":72.345,"end":75.305,"sentiment":"neutral","sentiment_score":0.23070368441668423},{"text":"I was kind of thinking of thinking it over last night, trying to think of different avenues that we could do it.","start":75.305,"end":80.765,"sentiment":"neutral","sentiment_score":0.07555907710709354},{"text":"So I'll send it through Adobe sign.","start":81.47,"end":83.409996,"sentiment":"neutral","sentiment_score":0.05538069722907884},{"text":"And and other than that, the only other way that I can think of doing it is if I good old fashioned post it to you.","start":84.27,"end":90.93,"sentiment":"neutral","sentiment_score":0.08594955991093929},{"text":"I think we can make it 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How are you? Yeah. Yeah. Yeah. Yeah. Yeah. I don't know what was going on because I was I kept replying to them, and every every time I'd open the link and it would, you know, start the process to sign it, I'd saw I'd draw in the box which it suggested to draw in. And every time I hit next, it would just take me back to the please sign here box. I was getting a little bit frustrated. So Yeah. I wonder if you sent it from the email that I have been able to reply to if that will have any difference. Yep. Yeah. Well, if that comes to that, that's what it does, but it'll probably be a few days here. I don't know if we'll have enough fuel to get it down here to Victoria. We? Okay. But, yeah, I'll I'll when I get time, if I do today, I'm still I'm obviously working as well. So I'll I'll send all the emails to you so you have them. I don't know if you'll be able to open them. Just k. Because I'm trying to find remember when we spoke last time a couple of months ago, I think you sent one pretty quickly after that. And I responded to that one immediately, and then I sort of didn't hear anything back. So just sort of, okay. It's all good. And then, yeah, I've received a few in the last sort of weeks. So what's the date today? Yeah. I'll have to when when I when I get a little bit more time today, I'll I'll go through the emails and forward them all through to you. Yeah. But Yep. Yeah. Okay. No worries. Yeah. I've just saw here the first one was from the February 19. Yeah. So it looks like I tried to sign the document then and, yeah, nothing could work. So anyway, I'll I don't know. Thanks for helping me out with this day. Fantastic. Yeah. If you don't mind then, send that through with Adobe, and then I'll get it done. Alrighty. Thank you. 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How are you? Yeah. Yeah. Yeah.\n\nYeah. Yeah. I don't know what was going on because I was I kept replying to them, and every every time I'd open the link and it would, you know, start the process to sign it, I'd saw I'd draw in the box which it suggested to draw in. And every time I hit next, it would just take me back to the please sign here box. I was getting a little bit frustrated.\n\nSo Yeah. I wonder if you sent it from the email that I have been able to reply to if that will have any difference. Yep. Yeah. Well, if that comes to that, that's what it does, but it'll probably be a few days here.\n\nI don't know if we'll have enough fuel to get it down here to Victoria. We? Okay. But, yeah, I'll I'll when I get time, if I do today, I'm still I'm obviously working as well. So I'll I'll send all the emails to you so you have them.\n\nI don't know if you'll be able to open them. Just k. 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nothing could work.","start":208.68001,"end":213.56001,"sentiment":"neutral","sentiment_score":-0.07291734917089343},{"text":"So anyway, I'll I don't know.","start":213.56001,"end":216.68001,"sentiment":"neutral","sentiment_score":-0.05459843389689922}],"sentiment":"neutral","sentiment_score":-0.028063478672669992,"num_words":36,"start":201.505,"end":216.68001},{"sentences":[{"text":"Thanks for helping me out with this day.","start":216.68001,"end":218.54001,"sentiment":"neutral","sentiment_score":0.3049589917063713},{"text":"Fantastic.","start":224.055,"end":224.535,"sentiment":"positive","sentiment_score":0.5023548007011414},{"text":"Yeah.","start":224.535,"end":224.69499,"sentiment":"neutral","sentiment_score":0.2428772747516632},{"text":"If you don't mind then, send that through with Adobe, and then I'll get it done.","start":224.69499,"end":228.26094,"sentiment":"neutral","sentiment_score":0.21617718413472176},{"text":"Alrighty.","start":232.26094,"end":232.76094,"sentiment":"positive","sentiment_score":0.5848963260650635}],"sentiment":"neutral","sentiment_score":0.26772723264164394,"num_words":27,"start":216.68001,"end":232.76094},{"sentences":[{"text":"Thank you.","start":232.90094,"end":233.72095,"sentiment":"positive","sentiment_score":0.8087409436702728},{"text":"Bye.","start":236.58093,"end":237.08093,"sentiment":"neutral","sentiment_score":-0.08740760385990143}],"sentiment":"positive","sentiment_score":0.5100247611602148,"num_words":3,"start":232.90094,"end":237.08093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Wade. How are you going?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. I I have no idea what was going on with those emails, but I actually see what you mean when, like, with a\n\nChannel 1: Yeah.\n\nChannel 0: screenshot. It shows, like, no\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: no picture on that side. Like yeah.\n\nChannel 1: Yeah. I don't know what was going on because I was I kept replying to them, and every every time I'd open the link and it would, you know, start the process to sign it,\n\nChannel 0: Yeah.\n\nChannel 1: I'd saw I'd draw in the box which it suggested to draw in. And every time I hit next, it would just take me back to the please sign here box. I was getting\n\nChannel 0: Oh,\n\nChannel 1: a little bit frustrated.\n\nChannel 0: 100\n\nChannel 1: So\n\nChannel 0: percent. Throw technology\n\nChannel 1: Yeah.\n\nChannel 0: out the window.\n\nChannel 1: I wonder if you sent it from the email that I have been able to reply to if that will have any difference.\n\nChannel 0: Oh, you let me let me let me see let me have a look because what I might do is I might just send it through via Adobe sign, which it it comes directly from me that way rather than through our CRM. And and, hopefully, that might make things a little bit easier. I was kind of thinking of thinking it over last night, trying to think of different avenues that we could do it. So I'll send it through Adobe sign.\n\nChannel 1: Yep.\n\nChannel 0: And and other than that, the only other way that I can think of doing it is if I good old fashioned post it to you.\n\nChannel 1: Yeah. Well, if that comes to that, that's what it does, but it'll probably be a few days here. I don't know if we'll have enough fuel to get it down here to Victoria.\n\nChannel 0: I think we can make it work.\n\nChannel 1: We? Okay. But, yeah, I'll I'll when I get time, if I do today, I'm still I'm obviously working as well. So\n\nChannel 0: Yeah.\n\nChannel 1: I'll I'll send all the emails to you so you have them. I don't know if you'll\n\nChannel 0: Yeah.\n\nChannel 1: be able to open them.\n\nChannel 0: No. If you just forward me, because that way I can see I can see the thread, and I'll see, like, where you've been replying to. And I'll I'm gonna go to IT because it'll have, like, the like, basically, where\n\nChannel 1: Just\n\nChannel 0: it came from, where it came to, and, theoretically, it should be hitting our system in some way. So I'm gonna just take it to IT and find out what is going on and whether there's something, and hopefully\n\nChannel 1: k.\n\nChannel 0: go from there.\n\nChannel 1: Because I'm trying to find remember when we spoke last time a couple of months ago, I think you sent one pretty quickly after that.\n\nChannel 0: Yeah.\n\nChannel 1: And I responded to that one immediately, and then I sort of didn't hear anything back. So just sort of, okay. It's all good. And then, yeah, I've received a few in the last sort of weeks. So what's the date today?\n\nYeah.\n\nChannel 0: Six\n\nChannel 1: I'll\n\nChannel 0: eight.\n\nChannel 1: have to when when I when I get a little bit more time today, I'll I'll go through the emails and forward them all through to you. Yeah. But\n\nChannel 0: Yeah. Absolutely. That's okay. Well, I'll send it to you now via Adobe, and then I'll reply to the email thread that we've been talking through to confirm\n\nChannel 1: Yep.\n\nChannel 0: that it's been sent so you can keep an eye out. And then, yeah, if you have any issues with it, just reply back to our email thread that we've got going, and and I'll we'll deal with it from there.\n\nChannel 1: Yeah. Okay. No worries. Yeah. I've just saw here the first one was from the February 19.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So it looks like I tried to sign the document then and, yeah, nothing could work. So\n\nChannel 0: Nothing.\n\nChannel 1: anyway, I'll I don't know. Thanks for helping me out with this day.\n\nChannel 0: No. That's okay. I'm sorry it's been such a pain. I'm so happy to help.\n\nChannel 1: Fantastic. Yeah. If you don't mind then, send that through with Adobe, and then I'll get it done.\n\nChannel 0: Fantastic. It'll be with you shortly.\n\nChannel 1: Alrighty. Thank you.\n\nChannel 0: Thanks, Wade. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Wade.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.2593279853463173},{"text":"How are you going?","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.33243436366319656}],"sentiment":"neutral","sentiment_score":0.3080655708909035,"channel":0,"num_words":6,"start":1.52,"end":3.1399999},{"sentences":[{"text":"Good.","start":3.9199998,"end":4.24,"sentiment":"positive","sentiment_score":0.6133017539978027},{"text":"How are you?","start":4.24,"end":5.06,"sentiment":"positive","sentiment_score":0.41856786608695984}],"sentiment":"positive","sentiment_score":0.46725133806467056,"channel":1,"num_words":4,"start":3.9199998,"end":5.06},{"sentences":[{"text":"Good.","start":6.0,"end":6.5,"sentiment":"positive","sentiment_score":0.415416806936264},{"text":"I I have no idea what was going on with those emails, but I actually see what you mean when, like, with a","start":8.0,"end":16.285,"sentiment":"neutral","sentiment_score":-0.054306539504424385}],"sentiment":"neutral","sentiment_score":-0.034734733402729034,"channel":0,"num_words":24,"start":6.0,"end":16.285},{"sentences":[{"text":"Yeah.","start":16.225,"end":16.725,"sentiment":"neutral","sentiment_score":-0.010985225439071655}],"sentiment":"neutral","sentiment_score":-0.010985225439071655,"channel":1,"num_words":1,"start":16.225,"end":16.725},{"sentences":[{"text":"screenshot.","start":16.285,"end":16.785,"sentiment":"neutral","sentiment_score":-0.02499273791909218},{"text":"It shows, like, no","start":17.325,"end":20.385,"sentiment":"neutral","sentiment_score":-0.05481169931590557}],"sentiment":"neutral","sentiment_score":-0.04884790703654289,"channel":0,"num_words":5,"start":16.285,"end":20.385},{"sentences":[{"text":"Yeah.","start":19.905,"end":19.985,"sentiment":"neutral","sentiment_score":-0.04350384324789047},{"text":"Yeah.","start":19.985,"end":20.065,"sentiment":"neutral","sentiment_score":-0.026326078921556473},{"text":"Yeah.","start":20.065,"end":20.565,"sentiment":"neutral","sentiment_score":-0.04415663331747055}],"sentiment":"neutral","sentiment_score":-0.03799551849563917,"channel":1,"num_words":3,"start":19.905,"end":20.565},{"sentences":[{"text":"no picture on that side.","start":20.685,"end":22.224998,"sentiment":"neutral","sentiment_score":-0.08181574940681458},{"text":"Like 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which it suggested to draw in.","start":36.14,"end":40.32,"sentiment":"neutral","sentiment_score":-0.09524341901907554},{"text":"And every time I hit next, it would just take me back to the please sign here box.","start":40.46,"end":44.835,"sentiment":"neutral","sentiment_score":-0.17225072036186853},{"text":"I was getting","start":44.995,"end":45.595,"sentiment":"neutral","sentiment_score":-0.3034917563199997}],"sentiment":"neutral","sentiment_score":-0.15438684360945926,"channel":1,"num_words":34,"start":36.14,"end":45.595},{"sentences":[{"text":"Oh,","start":45.434998,"end":45.934998,"sentiment":"negative","sentiment_score":-0.47276729345321655}],"sentiment":"negative","sentiment_score":-0.47276729345321655,"channel":0,"num_words":1,"start":45.434998,"end":45.934998},{"sentences":[{"text":"a little bit 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hopefully","start":134.305,"end":140.2,"sentiment":"neutral","sentiment_score":0.06766874511681852}],"sentiment":"neutral","sentiment_score":0.05950454885187822,"channel":0,"num_words":39,"start":130.305,"end":140.2},{"sentences":[{"text":"k.","start":139.91501,"end":140.41501,"sentiment":"neutral","sentiment_score":0.04306824132800102}],"sentiment":"neutral","sentiment_score":0.04306824132800102,"channel":1,"num_words":1,"start":139.91501,"end":140.41501},{"sentences":[{"text":"go from there.","start":140.26001,"end":141.24,"sentiment":"neutral","sentiment_score":0.04945585255821546}],"sentiment":"neutral","sentiment_score":0.04945585255821546,"channel":0,"num_words":3,"start":140.26001,"end":141.24},{"sentences":[{"text":"Because I'm trying to find remember when we spoke last time a couple of months ago, I think you sent one pretty quickly after that.","start":142.795,"end":151.95,"sentiment":"neutral","sentiment_score":0.02369956787675619}],"sentiment":"neutral","sentiment_score":0.02369956787675619,"channel":1,"num_words":25,"start":142.795,"end":151.95},{"sentences":[{"text":"Yeah.","start":152.435,"end":152.935,"sentiment":"neutral","sentiment_score":0.08217570185661316}],"sentiment":"neutral","sentiment_score":0.08217570185661316,"channel":0,"num_words":1,"start":152.435,"end":152.935},{"sentences":[{"text":"And I responded to that one immediately, and then I sort of didn't hear anything back.","start":153.37001,"end":157.77,"sentiment":"neutral","sentiment_score":0.06582569924648851},{"text":"So just sort of, okay.","start":157.77,"end":159.29001,"sentiment":"neutral","sentiment_score":0.17832897901535033},{"text":"It's all good.","start":159.29001,"end":160.27,"sentiment":"positive","sentiment_score":0.4968553384145101},{"text":"And then, yeah, I've received a few in the last sort of 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to when when I when I get a little bit more time today, I'll I'll go through the emails and forward them all through to you.","start":170.215,"end":178.04,"sentiment":"neutral","sentiment_score":0.08159644418844471},{"text":"Yeah.","start":178.04,"end":178.54,"sentiment":"neutral","sentiment_score":0.08597826957702637},{"text":"But","start":178.76,"end":179.26,"sentiment":"neutral","sentiment_score":0.09467945992946623}],"sentiment":"neutral","sentiment_score":0.0821986800894655,"channel":1,"num_words":29,"start":170.215,"end":179.26},{"sentences":[{"text":"Yeah.","start":178.945,"end":179.345,"sentiment":"neutral","sentiment_score":0.1261591911315918},{"text":"Absolutely.","start":179.345,"end":179.845,"sentiment":"neutral","sentiment_score":0.21261632442474365},{"text":"That's okay.","start":180.065,"end":180.545,"sentiment":"neutral","sentiment_score":0.26938384771347046},{"text":"Well, I'll send it to you now via Adobe, and then I'll reply to the email thread that we've been talking through to confirm","start":180.545,"end":187.265,"sentiment":"neutral","sentiment_score":0.1658549557129542}],"sentiment":"neutral","sentiment_score":0.17350221957479203,"channel":0,"num_words":28,"start":178.945,"end":187.265},{"sentences":[{"text":"Yep.","start":187.07999,"end":187.57999,"sentiment":"neutral","sentiment_score":0.2219223827123642}],"sentiment":"neutral","sentiment_score":0.2219223827123642,"channel":1,"num_words":1,"start":187.07999,"end":187.57999},{"sentences":[{"text":"that it's been sent so you can keep an eye out.","start":187.265,"end":189.63,"sentiment":"neutral","sentiment_score":0.19370197437026285},{"text":"And then, yeah, if you have any issues with it, just reply back to our email thread that we've got going, and and I'll we'll deal with it from there.","start":190.19,"end":199.73001,"sentiment":"neutral","sentiment_score":0.09532554174462954}],"sentiment":"neutral","sentiment_score":0.12171921879053116,"channel":0,"num_words":41,"start":187.265,"end":199.73001},{"sentences":[{"text":"Yeah.","start":200.385,"end":200.625,"sentiment":"neutral","sentiment_score":0.04856479167938232},{"text":"Okay.","start":200.625,"end":201.025,"sentiment":"neutral","sentiment_score":0.05157564580440521},{"text":"No worries.","start":201.025,"end":201.505,"sentiment":"neutral","sentiment_score":0.06034637801349163},{"text":"Yeah.","start":201.505,"end":201.66501,"sentiment":"neutral","sentiment_score":0.06244746595621109},{"text":"I've just saw here the first one was from the February 19.","start":201.66501,"end":205.125,"sentiment":"neutral","sentiment_score":0.03320868918672204}],"sentiment":"neutral","sentiment_score":0.04010499586515567,"channel":1,"num_words":17,"start":200.385,"end":205.125},{"sentences":[{"text":"Okay.","start":206.365,"end":206.865,"sentiment":"neutral","sentiment_score":0.03216639161109924}],"sentiment":"neutral","sentiment_score":0.03216639161109924,"channel":0,"num_words":1,"start":206.365,"end":206.865},{"sentences":[{"text":"Yeah.","start":208.28001,"end":208.68001,"sentiment":"neutral","sentiment_score":0.023031221702694893},{"text":"So it looks like I tried to sign the document then and, yeah, nothing could work.","start":208.68001,"end":213.56001,"sentiment":"neutral","sentiment_score":-0.07291734917089343},{"text":"So","start":213.56001,"end":214.06001,"sentiment":"neutral","sentiment_score":-0.0681936964392662}],"sentiment":"neutral","sentiment_score":-0.06732444785949257,"channel":1,"num_words":18,"start":208.28001,"end":214.06001},{"sentences":[{"text":"Nothing.","start":214.14,"end":214.64,"sentiment":"neutral","sentiment_score":-0.09361673891544342}],"sentiment":"neutral","sentiment_score":-0.09361673891544342,"channel":0,"num_words":1,"start":214.14,"end":214.64},{"sentences":[{"text":"anyway, I'll I don't know.","start":214.36,"end":216.68001,"sentiment":"neutral","sentiment_score":-0.05187938138842583},{"text":"Thanks for helping me out with this day.","start":216.68001,"end":218.54001,"sentiment":"neutral","sentiment_score":0.3049589917063713}],"sentiment":"neutral","sentiment_score":0.1677134635929878,"channel":1,"num_words":13,"start":214.36,"end":218.54001},{"sentences":[{"text":"No.","start":218.62001,"end":219.02,"sentiment":"neutral","sentiment_score":-0.0685398206114769},{"text":"That's okay.","start":219.02,"end":219.66,"sentiment":"neutral","sentiment_score":-0.055285846814513206},{"text":"I'm sorry it's been such a pain.","start":219.66,"end":221.1,"sentiment":"negative","sentiment_score":-0.3414489563022341},{"text":"I'm so happy to help.","start":221.1,"end":222.48001,"sentiment":"positive","sentiment_score":0.42484481930732726}],"sentiment":"neutral","sentiment_score":-0.02966867412130038,"channel":0,"num_words":15,"start":218.62001,"end":222.48001},{"sentences":[{"text":"Fantastic.","start":224.055,"end":224.535,"sentiment":"positive","sentiment_score":0.5023548007011414},{"text":"Yeah.","start":224.535,"end":224.69499,"sentiment":"neutral","sentiment_score":0.2428772747516632},{"text":"If you don't mind then, send that through with Adobe, and then I'll get it done.","start":224.69499,"end":228.26094,"sentiment":"neutral","sentiment_score":0.21617718413472176}],"sentiment":"neutral","sentiment_score":0.2335592789782418,"channel":1,"num_words":18,"start":224.055,"end":228.26094},{"sentences":[{"text":"Fantastic.","start":228.795,"end":229.295,"sentiment":"positive","sentiment_score":0.34988147020339966},{"text":"It'll be with you shortly.","start":229.355,"end":230.575,"sentiment":"positive","sentiment_score":0.4182902634143829}],"sentiment":"positive","sentiment_score":0.40688879787921906,"channel":0,"num_words":6,"start":228.795,"end":230.575},{"sentences":[{"text":"Alrighty.","start":232.26094,"end":232.76094,"sentiment":"positive","sentiment_score":0.5848963260650635},{"text":"Thank you.","start":232.90094,"end":233.72095,"sentiment":"positive","sentiment_score":0.8087409436702728}],"sentiment":"positive","sentiment_score":0.734126071135203,"channel":1,"num_words":3,"start":232.26094,"end":233.72095},{"sentences":[{"text":"Thanks, Wade.","start":234.075,"end":234.975,"sentiment":"positive","sentiment_score":0.7885245084762573},{"text":"Bye.","start":235.27501,"end":235.77501,"sentiment":"positive","sentiment_score":0.538568377494812}],"sentiment":"positive","sentiment_score":0.7052057981491089,"channel":0,"num_words":3,"start":234.075,"end":235.77501},{"sentences":[{"text":"Bye.","start":236.58093,"end":237.08093,"sentiment":"neutral","sentiment_score":-0.08740760385990143}],"sentiment":"neutral","sentiment_score":-0.08740760385990143,"channel":1,"num_words":1,"start":236.58093,"end":237.08093}]},"summary":{"result":"success","short":"The customer is frustrated because they were unable to sign a document and had trouble responding to emails. The agent suggests sending the document via Adobe sign instead of through their CRM, and the customer agrees to do so. The agent will follow up with the customer and try to resolve the issue."},"intents":{"segments":[{"text":"I wonder if you sent it from the email that I have been able to reply to if that will have any difference.","start_word":134,"end_word":156,"intents":[{"intent":"Request email information","confidence_score":0.00065394683}]},{"text":"So I'm gonna just take it to IT and find out what is going on and whether there's something, and hopefully k. go from there.","start_word":414,"end_word":438,"intents":[{"intent":"Check system status","confidence_score":0.02857732}]}]},"sentiments":{"segments":[{"text":"Hi, Wade.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2593279778957367},{"text":"How are you going? Good. How are you? Good.","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.4176073372364044},{"text":"I I have no idea what was going on with those emails, but I actually see what you mean when, like, with a Yeah. screenshot. It shows, like, no Yeah. Yeah. Yeah. no picture on that side. Like yeah. Yeah. I don't know what was going on because I was I kept replying to them, and every every time I'd open the link and it would, you know, start the process to sign it, Yeah. I'd saw I'd draw in the box which it suggested to draw in. And every time I hit next, it would just take me back to the please sign here box.","start_word":11,"end_word":116,"sentiment":"neutral","sentiment_score":-0.09345471858978271},{"text":"I was getting Oh, a little bit frustrated.","start_word":117,"end_word":124,"sentiment":"negative","sentiment_score":-0.4884809255599976},{"text":"100 So percent. Throw technology Yeah. out the window. I wonder if you sent it from the email that I have been able to reply to if that will have any difference. Oh, you let me let me let me see let me have a look because what I might do is I might just send it through via Adobe sign, which it it comes directly from me that way rather than through our CRM. And and, hopefully, that might make things a little bit easier. I was kind of thinking of thinking it over last night, trying to think of different avenues that we could do it. So I'll send it through Adobe sign. Yep. And and other than that, the only other way that I can think of doing it is if I good old fashioned post it to you. Yeah. Well, if that comes to that, that's what it does, but it'll probably be a few days here. I don't know if we'll have enough fuel to get it down here to Victoria. I think we can make it work. We? Okay. But, yeah, I'll I'll when I get time, if I do today, I'm still I'm obviously working as well. So Yeah. I'll I'll send all the emails to you so you have them. I don't know if you'll Yeah. be able to open them. No. If you just forward me, because that way I can see I can see the thread, and I'll see, like, where you've been replying to. And I'll I'm gonna go to IT because it'll have, like, the like, basically, where Just it came from, where it came to, and, theoretically, it should be hitting our system in some way. So I'm gonna just take it to IT and find out what is going on and whether there's something, and hopefully k. go from there. Because I'm trying to find remember when we spoke last time a couple of months ago, I think you sent one pretty quickly after that. Yeah. And I responded to that one immediately, and then I sort of didn't hear anything back. So just sort of, okay.","start_word":125,"end_word":485,"sentiment":"neutral","sentiment_score":0.06106867124210434},{"text":"It's all good.","start_word":486,"end_word":488,"sentiment":"positive","sentiment_score":0.49126583337783813},{"text":"And then, yeah, I've received a few in the last sort of weeks. So what's the date today? Yeah. Six I'll eight. have to when when I when I get a little bit more time today, I'll I'll go through the emails and forward them all through to you. Yeah. But Yeah. Absolutely. That's okay. Well, I'll send it to you now via Adobe, and then I'll reply to the email thread that we've been talking through to confirm Yep. that it's been sent so you can keep an eye out. And then, yeah, if you have any issues with it, just reply back to our email thread that we've got going, and and I'll we'll deal with it from there. Yeah. Okay. No worries. Yeah. I've just saw here the first one was from the February 19. Okay. Yeah. So it looks like I tried to sign the document then and, yeah, nothing could work. So Nothing. anyway, I'll I don't know. Thanks for helping me out with this day. No. That's okay. I'm sorry it's been such a pain.","start_word":489,"end_word":669,"sentiment":"neutral","sentiment_score":0.07474907487630844},{"text":"I'm so happy to help. Fantastic.","start_word":670,"end_word":675,"sentiment":"positive","sentiment_score":0.4093083441257477},{"text":"Yeah. If you don't mind then, send that through with Adobe, and then I'll get it done.","start_word":676,"end_word":692,"sentiment":"neutral","sentiment_score":0.21954329311847687},{"text":"Fantastic. It'll be with you shortly. Alrighty. Thank you. Thanks, Wade. Bye.","start_word":693,"end_word":704,"sentiment":"positive","sentiment_score":0.5737967987855276},{"text":"Bye.","start_word":705,"end_word":705,"sentiment":"neutral","sentiment_score":0.2936181128025055}],"average":{"sentiment":"neutral","sentiment_score":0.06582779257304806}}}}