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Okay. Have you already connected the router to that box? May I know where did you connect the router? Is it at the one port at the back of your router? It's WEN port. How about at the NTD box? Mhmm. Yellow area. Mhmm. Okay. Their router is solid green. The light is the router. Okay. Can we try to access the router's interface? Let's check if the PPPOE credentials are correct. Yeah. Do you have a laptop or a computer? Yeah. Please connect your laptop to the router's Wi Fi. Even without Internet access for us to access the router interface? Okay. Now open a browser. And in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Mhmm. Can you see default IP or IP address? Mhmm. There's no IP? Okay. Is it okay if I request a picture via email? Yeah. Let me just dictate your email if it's correct. Candice.seratin@outlook.com. Okay. I'm going to send an email shortly, then just reply to that email. There you go. Okay. Just wait for it. Not yet. I'm still waiting for the pictures. Haven't received it. Yeah. Okay. But you received my email. Right? Okay. Okay. Let's just wait for it. Okay. Just received the picture. So for the IP address, can you try the default access? The mwlogin.net. Kindly copy it copy it as it is. Then once entered, it will bring you to a web page. The default access. Can you see it at underneath your router? The default access. Can you see the Mercasee? The brand name. Below is the model, power, then default access. Yes. Smallsmallfunds. Are you in to their ultrasound? Where did it bring you? Okay. Okay. Yeah. Just get it now. Hang on. Let me just review. Okay. Can you go to the Internet? Click Internet. Yeah. And can you see connection type? And selected connection type is PPPOE or different? Yeah. It should be PPPOE. And does it show you a username and password? Okay. Hang on. I'm going to send you a username and password then kindly check if it match what's on their system. Yeah. There we go. Kindly check if the username and password does match or match. It's a different one? Okay. Okay. Great. Can we double check if you can use the Internet now? Yeah. Upon checking here on our end as well, it's now online unlike earlier. Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime. Yeah. You're welcome. Bye. Have a great 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Hello. Good evening. This is Maureen from Airtel tech support. Yes.\n\nGood thanks for asking. Just wanted to check regarding your Internet. Have you already find the NTT box or not yet? Mhmm. Okay.\n\nHave you already connected the router to that box? May I know where did you connect the router? Is it at the one port at the back of your router? It's WEN port. How about at the NTD box?\n\nMhmm. Yellow area. Mhmm. Okay. Their router is solid green.\n\nThe light is the router. Okay. Can we try to access the router's interface? Let's check if the PPPOE credentials are correct. Yeah.\n\nDo you have a laptop or a computer? Yeah. Please connect your laptop to the router's Wi Fi. Even without Internet access for us to access the router interface? Okay.\n\nNow open a browser. And in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Mhmm. Can you see default IP or IP address?\n\nMhmm. There's no IP? Okay. Is it okay if I request a picture via email? Yeah.\n\nLet me just dictate your email if it's correct. Candice.seratin@outlook.com. Okay. I'm going to send an email shortly, then just reply to that email. There you go.\n\nOkay. Just wait for it. Not yet. I'm still waiting for the pictures. Haven't received it.\n\nYeah. Okay. But you received my email. Right? Okay.\n\nOkay. Let's just wait for it. Okay. Just received the picture. So for the IP address, can you try the default access?\n\nThe mwlogin.net. Kindly copy it copy it as it is. Then once entered, it will bring you to a web page. The default access. Can you see it at underneath your router?\n\nThe default access. Can you see the Mercasee? The brand name. Below is the model, power, then default access. Yes.\n\nSmallsmallfunds. Are you in to their ultrasound? Where did it bring you? Okay. Okay.\n\nYeah. Just get it now. Hang on. Let me just review. Okay.\n\nCan you go to the Internet? Click Internet. Yeah. And can you see connection type? And selected connection type is PPPOE or different?\n\nYeah. It should be PPPOE. And does it show you a username and password? Okay. Hang on.\n\nI'm going to send you a username and password then kindly check if it match what's on their system. Yeah. There we go. Kindly check if the username and password does match or match. It's a different one?\n\nOkay. Okay. Great. Can we double check if you can use the Internet now? Yeah.\n\nUpon checking here on our end as well, it's now online unlike earlier. Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime. Yeah.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.11219200491905212},{"text":"Hello.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.2119749486446381},{"text":"Good evening.","start":4.08,"end":4.56,"sentiment":"positive","sentiment_score":0.5025852620601654},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.14,"sentiment":"positive","sentiment_score":0.46175638266972135},{"text":"Yes.","start":10.08,"end":10.4,"sentiment":"positive","sentiment_score":0.3846798539161682}],"sentiment":"positive","sentiment_score":0.4121926675240199,"num_words":12,"start":3.04,"end":10.4},{"sentences":[{"text":"Good thanks for asking.","start":10.639999,"end":11.679999,"sentiment":"positive","sentiment_score":0.684200182557106},{"text":"Just wanted to check regarding your Internet.","start":12.175,"end":14.175,"sentiment":"neutral","sentiment_score":0.110837955560003},{"text":"Have you 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correct.","start":272.47,"end":276.89,"sentiment":"neutral","sentiment_score":0.12019794268740548},{"text":"Candice.seratin@outlook.com.","start":277.67,"end":280.49,"sentiment":"neutral","sentiment_score":0.07428434491157532},{"text":"Okay.","start":282.625,"end":282.945,"sentiment":"neutral","sentiment_score":0.15970256924629211},{"text":"I'm going to send an email shortly, then just reply to that email.","start":282.945,"end":288.885,"sentiment":"neutral","sentiment_score":0.1439378083898471},{"text":"There you go.","start":305.18,"end":306.16,"sentiment":"neutral","sentiment_score":0.1254687358935674}],"sentiment":"neutral","sentiment_score":0.1319765227812308,"num_words":27,"start":272.47,"end":306.16},{"sentences":[{"text":"Okay.","start":421.36502,"end":421.86502,"sentiment":"neutral","sentiment_score":0.08518921583890915},{"text":"Just wait for it.","start":422.005,"end":423.30502,"sentiment":"neutral","sentiment_score":0.06186682917177677},{"text":"Not yet.","start":518.09503,"end":518.995,"sentiment":"neutral","sentiment_score":-0.15238557755947113},{"text":"I'm still waiting for the pictures.","start":638.94,"end":641.04,"sentiment":"neutral","sentiment_score":-0.14984276021520296},{"text":"Haven't received it.","start":642.3,"end":643.76,"sentiment":"neutral","sentiment_score":-0.20400909086068472}],"sentiment":"neutral","sentiment_score":-0.09269990352913737,"num_words":16,"start":421.36502,"end":643.76},{"sentences":[{"text":"Yeah.","start":648.135,"end":648.535,"sentiment":"neutral","sentiment_score":0.014590209349989893},{"text":"Okay.","start":648.535,"end":649.035,"sentiment":"neutral","sentiment_score":0.024659128859639168},{"text":"But you received my email.","start":649.89496,"end":652.075,"sentiment":"neutral","sentiment_score":0.021619022265076636},{"text":"Right?","start":652.21497,"end":652.71497,"sentiment":"neutral","sentiment_score":0.034764401614665985},{"text":"Okay.","start":654.45496,"end":654.95496,"sentiment":"neutral","sentiment_score":0.04975749924778938}],"sentiment":"neutral","sentiment_score":0.025762927821940847,"num_words":9,"start":648.135,"end":654.95496},{"sentences":[{"text":"Okay.","start":658.535,"end":658.77496,"sentiment":"neutral","sentiment_score":0.0620766282081604},{"text":"Let's just wait for it.","start":658.77496,"end":660.27,"sentiment":"neutral","sentiment_score":0.04984462931752205},{"text":"Okay.","start":748.19995,"end":748.69995,"sentiment":"neutral","sentiment_score":0.08235164731740952},{"text":"Just received the picture.","start":748.75995,"end":750.06,"sentiment":"neutral","sentiment_score":0.09760339930653572},{"text":"So for the IP address, can you try the default access?","start":750.51996,"end":756.47504,"sentiment":"neutral","sentiment_score":0.02755839987234636}],"sentiment":"neutral","sentiment_score":0.0494185189970515,"num_words":22,"start":658.535,"end":756.47504},{"sentences":[{"text":"The mwlogin.net.","start":759.495,"end":761.995,"sentiment":"neutral","sentiment_score":0.0197781128808856},{"text":"Kindly copy it copy it as it is.","start":765.17505,"end":768.18,"sentiment":"neutral","sentiment_score":0.050613919738680124},{"text":"Then once entered, it will bring you to a web page.","start":770.18,"end":773.48,"sentiment":"neutral","sentiment_score":0.04609939083456993},{"text":"The default access.","start":780.18,"end":781.48,"sentiment":"neutral","sentiment_score":-0.004911266267299652},{"text":"Can you see it at underneath your router?","start":782.225,"end":784.485,"sentiment":"neutral","sentiment_score":-0.0014185220934450626}],"sentiment":"neutral","sentiment_score":0.028921215853188187,"num_words":32,"start":759.495,"end":784.485},{"sentences":[{"text":"The default access.","start":806.2,"end":807.74005,"sentiment":"neutral","sentiment_score":0.00893461580077807},{"text":"Can you see the Mercasee?","start":809.265,"end":811.60504,"sentiment":"neutral","sentiment_score":0.02239871211349964},{"text":"The brand name.","start":812.945,"end":814.16504,"sentiment":"neutral","sentiment_score":0.046320016185442604},{"text":"Below is the model, power, then default 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you?","start":854.70996,"end":856.08997,"sentiment":"neutral","sentiment_score":0.013859766349196435},{"text":"Okay.","start":865.495,"end":865.995,"sentiment":"neutral","sentiment_score":0.05564327910542488},{"text":"Okay.","start":915.44995,"end":915.94995,"sentiment":"neutral","sentiment_score":0.06831284612417221}],"sentiment":"neutral","sentiment_score":0.03760495263018778,"num_words":14,"start":826.24,"end":915.94995},{"sentences":[{"text":"Yeah.","start":960.45,"end":960.95,"sentiment":"neutral","sentiment_score":0.08880610764026642},{"text":"Just get it now.","start":961.41003,"end":962.63,"sentiment":"neutral","sentiment_score":0.0990444403141737},{"text":"Hang on.","start":962.93,"end":963.25,"sentiment":"neutral","sentiment_score":0.03174441680312157},{"text":"Let me just 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password then kindly check if it match what's on their system.","start":1007.70496,"end":1014.62,"sentiment":"neutral","sentiment_score":0.03321144509276277},{"text":"Yeah.","start":1015.0,"end":1015.5,"sentiment":"neutral","sentiment_score":0.048777200281620026},{"text":"There we go.","start":1080.645,"end":1081.5449,"sentiment":"neutral","sentiment_score":0.05169115960597992},{"text":"Kindly check if the username and password does match or match.","start":1082.325,"end":1089.3049,"sentiment":"neutral","sentiment_score":0.04099134067920121},{"text":"It's a different 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unlike earlier.","start":1191.885,"end":1196.2251,"sentiment":"positive","sentiment_score":0.33733030924430263},{"text":"Okay.","start":1202.8451,"end":1203.3451,"sentiment":"positive","sentiment_score":0.4370763301849365},{"text":"Great.","start":1203.69,"end":1204.19,"sentiment":"positive","sentiment_score":0.5907894372940063},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime.","start":1204.8899,"end":1209.3899,"sentiment":"neutral","sentiment_score":0.2944219700164265},{"text":"Yeah.","start":1212.49,"end":1212.73,"sentiment":"positive","sentiment_score":0.7425744533538818}],"sentiment":"positive","sentiment_score":0.33692146180307164,"num_words":34,"start":1191.885,"end":1212.73},{"sentences":[{"text":"You're welcome.","start":1212.73,"end":1213.45,"sentiment":"positive","sentiment_score":0.774436891078949},{"text":"Bye.","start":1213.45,"end":1213.7699,"sentiment":"positive","sentiment_score":0.610969066619873},{"text":"Have a great 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Candice speaking. How are you? Yes. I did. Yeah. I found the box. It was in a wardrobe. I have. It's got a solid light, but when I try to connect to the Wi Fi, it comes up it connects, but it says no Internet connection. Yes. Yep. Let me have a look. It's connected to the first yellow area on the back of it. Yeah. It's got two Ethernet well, two phone line ports. They're empty. And then it's got four Ethernet spots, and it's on the first one. Yes. It is. Okay. Yep. I can get one. Okay. Okay. Yep. It says no Internet secured. Yep. It's got a MAC address on the back of it. It's got a serial number, a MAC address, and then it's got wireless password and the SSID. That's it. No. Yeah. Yep. Yeah. That's correct. Okay. So if I take a spider. I bought that one. That's $85.02. Apply. Okay. I've just sent the images. Have you got the email yet? Let me just make sure it's sent. Yeah. I replied to your email. I sent it. So what did what do I type in the thing? That's. Okay. Let me have a look at that picture. So the MAC address? Oh, yep. Okay. M w login dot net. Yep. It's taken me to the thing where I log in. So I've logged in, and now I'll send you another picture. I've just sent an image to you. Did you get it? Yep. Yep. P p p o e. Yep. Yep. Yeah. The one that I got in that email. Yep. Okay. Just waiting for it to come through. Okay. No. I had something different. The username. One yeah. 1202@attel.net.au. Now it's saying it's connected. Yeah. Sure. Yep. It's showing it's connected. Thank you so much for your help. You too. 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Candice speaking. How are you? Yes. I did.\n\nYeah. I found the box. It was in a wardrobe. I have. It's got a solid light, but when I try to connect to the Wi Fi, it comes up it connects, but it says no Internet connection.\n\nYes. Yep. Let me have a look. It's connected to the first yellow area on the back of it. Yeah.\n\nIt's got two Ethernet well, two phone line ports. They're empty. And then it's got four Ethernet spots, and it's on the first one. Yes. It is.\n\nOkay. Yep. I can get one. Okay. Okay.\n\nYep. It says no Internet secured. Yep. It's got a MAC address on the back of it. It's got a serial number, a MAC address, and then it's got wireless password and the SSID.\n\nThat's it. No. Yeah. Yep. Yeah.\n\nThat's correct. Okay. So if I take a spider. I bought that one. That's $85.02.\n\nApply. Okay. I've just sent the images. Have you got the email yet? Let me just make sure it's sent.\n\nYeah. I replied to your email. I sent it. So what did what do I type in the thing? That's.\n\nOkay. Let me have a look at that picture. So the MAC address? Oh, yep. Okay.\n\nM w login dot net. Yep. It's taken me to the thing where I log in. So I've logged in, and now I'll send you another picture. I've just sent an image to you.\n\nDid you get it? Yep. Yep. P p p o e. Yep.\n\nYep. Yeah. The one that I got in that email. Yep. Okay.\n\nJust waiting for it to come through. Okay. No. I had something different. The username.\n\nOne yeah. 1202@attel.net.au. Now it's saying it's connected. Yeah. Sure.\n\nYep. It's showing it's connected. Thank you so much for your help. You too. 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wireless password and the SSID.","start":248.96501,"end":255.89,"sentiment":"neutral","sentiment_score":-0.010045133805012001}],"sentiment":"neutral","sentiment_score":-0.06117468697758501,"num_words":34,"start":197.215,"end":255.89},{"sentences":[{"text":"That's it.","start":256.91,"end":257.65,"sentiment":"neutral","sentiment_score":-0.04179487191140652},{"text":"No.","start":261.71,"end":262.21,"sentiment":"neutral","sentiment_score":-0.11513064801692964},{"text":"Yeah.","start":269.15,"end":269.65,"sentiment":"neutral","sentiment_score":0.03840016573667526},{"text":"Yep.","start":270.675,"end":271.175,"sentiment":"neutral","sentiment_score":0.14689163863658905},{"text":"Yeah.","start":280.595,"end":280.835,"sentiment":"neutral","sentiment_score":0.14122560620307922}],"sentiment":"neutral","sentiment_score":0.02129950312276681,"num_words":6,"start":256.91,"end":280.835},{"sentences":[{"text":"That's correct.","start":280.835,"end":281.655,"sentiment":"neutral","sentiment_score":0.19945435225963593},{"text":"Okay.","start":343.72,"end":344.22,"sentiment":"neutral","sentiment_score":0.09483353048563004},{"text":"So if I take a spider.","start":344.44,"end":348.38,"sentiment":"neutral","sentiment_score":0.08545397470394771},{"text":"I bought that one.","start":349.08002,"end":350.14,"sentiment":"neutral","sentiment_score":0.11407018825411797},{"text":"That's $85.02.","start":351.24,"end":352.7,"sentiment":"neutral","sentiment_score":0.051154376938939095}],"sentiment":"neutral","sentiment_score":0.10433703934152921,"num_words":15,"start":280.835,"end":352.7},{"sentences":[{"text":"Apply.","start":383.975,"end":384.475,"sentiment":"neutral","sentiment_score":0.07230091094970703},{"text":"Okay.","start":416.82498,"end":417.145,"sentiment":"neutral","sentiment_score":0.08997367322444916},{"text":"I've just sent the 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yep.","start":824.19,"end":824.91003,"sentiment":"neutral","sentiment_score":0.13619819656014442},{"text":"Okay.","start":824.91003,"end":825.41003,"sentiment":"neutral","sentiment_score":0.11158031225204468}],"sentiment":"neutral","sentiment_score":0.05410908133490011,"num_words":16,"start":785.505,"end":825.41003},{"sentences":[{"text":"M w login dot net.","start":828.11005,"end":842.775,"sentiment":"neutral","sentiment_score":0.02601141780614853},{"text":"Yep.","start":842.775,"end":843.275,"sentiment":"neutral","sentiment_score":0.07149740308523178},{"text":"It's taken me to the thing where I log in.","start":857.265,"end":860.465,"sentiment":"neutral","sentiment_score":0.006054075388237834},{"text":"So I've logged in, and now I'll send you another picture.","start":860.465,"end":864.48505,"sentiment":"neutral","sentiment_score":0.026850216429341923},{"text":"I've just sent an image to 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connected.","start":1179.8601,"end":1181.3201,"sentiment":"neutral","sentiment_score":0.057441238313913345},{"text":"Yeah.","start":1188.755,"end":1189.075,"sentiment":"neutral","sentiment_score":0.20246830582618713},{"text":"Sure.","start":1189.075,"end":1189.575,"sentiment":"neutral","sentiment_score":0.25174301862716675}],"sentiment":"neutral","sentiment_score":0.06939058676362038,"num_words":10,"start":1101.9149,"end":1189.575},{"sentences":[{"text":"Yep.","start":1199.7949,"end":1200.115,"sentiment":"neutral","sentiment_score":0.30642756819725037},{"text":"It's showing it's connected.","start":1200.115,"end":1201.335,"sentiment":"positive","sentiment_score":0.37047121673822403},{"text":"Thank you so much for your help.","start":1210.32,"end":1212.02,"sentiment":"positive","sentiment_score":0.8810369627816337},{"text":"You too.","start":1214.96,"end":1215.6799,"sentiment":"positive","sentiment_score":0.5760270059108734},{"text":"Bye.","start":1215.6799,"end":1216.1799,"sentiment":"neutral","sentiment_score":-0.08938899636268616}],"sentiment":"positive","sentiment_score":0.6012157460053762,"num_words":15,"start":1199.7949,"end":1216.1799}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Candice speaking.\n\nChannel 0: Yes. Hello. Good evening. This is Maureen from Airtel tech support.\n\nChannel 1: How are you?\n\nChannel 0: Yes. Good thanks for asking. Just wanted to check regarding your Internet. Have you already find the NTT box or not\n\nChannel 1: Yes.\n\nChannel 0: yet?\n\nChannel 1: I did. Yeah. I found the box.\n\nChannel 0: Mhmm.\n\nChannel 1: It was in a wardrobe.\n\nChannel 0: Okay. Have you already connected the router to\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: have.\n\nChannel 0: box?\n\nChannel 1: It's got a solid light, but when I try to connect to the Wi Fi, it comes up it connects, but it says no Internet connection.\n\nChannel 0: May I know where did you connect the router? Is it at the one port at the back of your router? It's\n\nChannel 1: Yes.\n\nChannel 0: WEN port.\n\nChannel 1: Yep.\n\nChannel 0: How about at the NTD box?\n\nChannel 1: Let me have a look. It's connected to the first yellow\n\nChannel 0: Mhmm.\n\nChannel 1: area on the back of it.\n\nChannel 0: Yellow area.\n\nChannel 1: Yeah. It's got two Ethernet well,\n\nChannel 0: Mhmm.\n\nChannel 1: two phone line ports. They're empty. And then it's got four Ethernet spots, and it's on the first one.\n\nChannel 0: Okay. Their router is solid green.\n\nChannel 1: Yes. It\n\nChannel 0: The\n\nChannel 1: is.\n\nChannel 0: light is the router. Okay. Can we try to access the router's interface? Let's check if the PPPOE credentials are\n\nChannel 1: Okay.\n\nChannel 0: correct. Yeah. Do you have a laptop or a computer?\n\nChannel 1: Yep. I can get one.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Please connect your laptop to the router's Wi Fi. Even without Internet access for us to access the router interface?\n\nChannel 1: Okay. Yep. It says no Internet secured.\n\nChannel 0: Okay. Now open a browser.\n\nChannel 1: Yep.\n\nChannel 0: And in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar.\n\nChannel 1: It's got a MAC address on the back of it.\n\nChannel 0: Mhmm. Can you see default IP or IP address?\n\nChannel 1: It's got a serial number, a MAC address, and then\n\nChannel 0: Mhmm.\n\nChannel 1: it's got wireless password and the SSID. That's it.\n\nChannel 0: There's no IP?\n\nChannel 1: No.\n\nChannel 0: Okay. Is it okay if I request a picture via\n\nChannel 1: Yeah.\n\nChannel 0: email? Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Let me just dictate your email if it's correct. Candice.seratin@outlook.com.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. I'm going to send an email shortly, then just reply to that email. There you go.\n\nChannel 1: Okay. So if I take a spider. I bought that one. That's $85.02. Apply.\n\nOkay. I've just sent the images.\n\nChannel 0: Okay. Just wait for it.\n\nChannel 1: Have you got the email yet?\n\nChannel 0: Not yet. I'm still waiting for the pictures. Haven't received it.\n\nChannel 1: Let me just make sure it's sent.\n\nChannel 0: Yeah. Okay. But you received my email. Right?\n\nChannel 1: Yeah. I replied to your\n\nChannel 0: Okay.\n\nChannel 1: email. I sent it.\n\nChannel 0: Okay. Let's just wait for it. Okay. Just received the picture. So for the IP address, can you try the default access?\n\nThe mwlogin.net. Kindly copy it copy it as it is. Then once entered, it will bring you to a web page.\n\nChannel 1: So what did what do I type in the thing?\n\nChannel 0: The default access. Can you see it at underneath\n\nChannel 1: That's.\n\nChannel 0: your router?\n\nChannel 1: Okay. Let me have a look at that picture. So the MAC address?\n\nChannel 0: The default access. Can you see the Mercasee? The brand name. Below is the model, power, then default access.\n\nChannel 1: Oh, yep. Okay.\n\nChannel 0: Yes. Smallsmallfunds.\n\nChannel 1: M w login dot net. Yep.\n\nChannel 0: Are you in to their ultrasound? Where did it bring you?\n\nChannel 1: It's taken me to the thing where I log in. So I've logged in, and now I'll send you another picture.\n\nChannel 0: Okay.\n\nChannel 1: I've just sent an image to you.\n\nChannel 0: Okay.\n\nChannel 1: Did you get it?\n\nChannel 0: Yeah. Just get it now. Hang on. Let me just review. Okay.\n\nCan you go to the Internet?\n\nChannel 1: Yep.\n\nChannel 0: Click Internet. Yeah. And can you see connection type?\n\nChannel 1: Yep.\n\nChannel 0: And selected connection type is PPPOE or different?\n\nChannel 1: P p p o e.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: It should be PPPOE.\n\nChannel 1: Yep.\n\nChannel 0: And does it show you a username and password?\n\nChannel 1: Yeah. The one that I got in that email. Yep.\n\nChannel 0: Okay. Hang on. I'm going to send you a username and password then kindly check if it match what's\n\nChannel 1: Okay.\n\nChannel 0: on their system. Yeah. There we go. Kindly check if the username and password does match or match.\n\nChannel 1: Just waiting for it to come through. Okay. No. I had something different. The username.\n\nChannel 0: It's a different\n\nChannel 1: One\n\nChannel 0: one?\n\nChannel 1: yeah.\n\nChannel 0: Okay.\n\nChannel 1: 1202@attel.net.au. Now it's saying it's connected.\n\nChannel 0: Okay. Great. Can we double check if you can use the Internet now?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. Upon checking here on our end as well, it's now online unlike earlier.\n\nChannel 1: Yep. It's showing it's connected.\n\nChannel 0: Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Thank you so much for your help.\n\nChannel 0: Yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.031844668090343475},{"text":"Candice speaking.","start":1.28,"end":2.26,"sentiment":"neutral","sentiment_score":0.05083948373794556}],"sentiment":"neutral","sentiment_score":0.044507878522078194,"channel":1,"num_words":3,"start":0.79999995,"end":2.26},{"sentences":[{"text":"Yes.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.11219200491905212},{"text":"Hello.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.2119749486446381},{"text":"Good evening.","start":4.08,"end":4.56,"sentiment":"positive","sentiment_score":0.5025852620601654},{"text":"This is Maureen from Airtel tech support.","start":4.56,"end":7.14,"sentiment":"positive","sentiment_score":0.46175638266972135}],"sentiment":"positive","sentiment_score":0.41469383239746094,"channel":0,"num_words":11,"start":3.04,"end":7.14},{"sentences":[{"text":"How are you?","start":8.72,"end":9.7,"sentiment":"positive","sentiment_score":0.41756780942281085}],"sentiment":"positive","sentiment_score":0.41756780942281085,"channel":1,"num_words":3,"start":8.72,"end":9.7},{"sentences":[{"text":"Yes.","start":10.08,"end":10.4,"sentiment":"positive","sentiment_score":0.3846798539161682},{"text":"Good thanks for asking.","start":10.639999,"end":11.679999,"sentiment":"positive","sentiment_score":0.684200182557106},{"text":"Just wanted to check regarding your Internet.","start":12.175,"end":14.175,"sentiment":"neutral","sentiment_score":0.110837955560003},{"text":"Have you already find the NTT box or 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got a solid light, but when I try to connect to the Wi Fi, it comes up it connects, but it says no Internet connection.","start":25.865,"end":33.86,"sentiment":"neutral","sentiment_score":-0.20471836913090485}],"sentiment":"neutral","sentiment_score":-0.20471836913090485,"channel":1,"num_words":26,"start":25.865,"end":33.86},{"sentences":[{"text":"May I know where did you connect the router?","start":34.29,"end":36.79,"sentiment":"neutral","sentiment_score":-0.07382892527514034},{"text":"Is it at the one port at the back of your router?","start":37.17,"end":40.395,"sentiment":"neutral","sentiment_score":-0.019054005155339837},{"text":"It's","start":40.455,"end":40.955,"sentiment":"neutral","sentiment_score":0.007954131811857224}],"sentiment":"neutral","sentiment_score":-0.0402342844331129,"channel":0,"num_words":22,"start":34.29,"end":40.955},{"sentences":[{"text":"Yes.","start":40.72,"end":41.22,"sentiment":"neutral","sentiment_score":0.016343979164958}],"sentiment":"neutral","sentiment_score":0.016343979164958,"channel":1,"num_words":1,"start":40.72,"end":41.22},{"sentences":[{"text":"WEN 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The customer has trouble connecting to the router and the representative asks them to check their router interface and send a picture via email. The representative also asks the customer to check if their username and password match and offers assistance for any issues."},"intents":{"segments":[{"text":"Just wanted to check regarding your Internet. Have you already find the NTT box or not Yes. yet?","start_word":22,"end_word":39,"intents":[{"intent":"Check internet presence","confidence_score":0.0000055324417}]},{"text":"Is it at the one port at the back of your router?","start_word":100,"end_word":111,"intents":[{"intent":"Connect router to one port","confidence_score":0.0016270204}]},{"text":"Can we try to access the router's interface?","start_word":184,"end_word":191,"intents":[{"intent":"Access router's interface","confidence_score":0.6068241}]},{"text":"Let's check if the PPPOE credentials are Okay. correct. Yeah.","start_word":192,"end_word":201,"intents":[{"intent":"Provide pppo credentials","confidence_score":0.0060572093}]},{"text":"Is it okay if I request a picture via Yeah. email?","start_word":326,"end_word":336,"intents":[{"intent":"Request picture","confidence_score":0.5970785}]},{"text":"I'm going to send an email shortly, then just reply to that email. There you go. Okay.","start_word":353,"end_word":369,"intents":[{"intent":"Get email","confidence_score":0.000069781694}]},{"text":"Below is the model, power, then default access.","start_word":525,"end_word":532,"intents":[{"intent":"Provide information","confidence_score":0.004315416}]},{"text":"And can you see connection type? Yep.","start_word":611,"end_word":617,"intents":[{"intent":"Check connection","confidence_score":0.008958347}]},{"text":"And can you see connection type? Yep. And selected connection type is PPPOE or different?","start_word":611,"end_word":625,"intents":[{"intent":"Confirm connection type","confidence_score":0.011821881}]},{"text":"I'm going to send you a username and password then kindly check if it match what's Okay.","start_word":660,"end_word":676,"intents":[{"intent":"Send email","confidence_score":0.020296795}]}]},"sentiments":{"segments":[{"text":"Hello? Candice speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.09153812378644945},{"text":"Good evening. This is Maureen from Airtel tech support. How are you? Yes. Good thanks for asking.","start_word":5,"end_word":21,"sentiment":"positive","sentiment_score":0.49724042415618896},{"text":"Just wanted to check regarding your Internet. Have you already find the NTT box or not Yes. yet? I did. Yeah. I found the box. Mhmm. It was in a wardrobe. Okay. Have you already connected the router to I that have. box? It's got a solid light, but when I try to connect to the Wi Fi, it comes up it connects, but it says no Internet connection. May I know where did you connect the router? Is it at the one port at the back of your router? It's Yes. WEN port. Yep. How about at the NTD box? Let me have a look. It's connected to the first yellow Mhmm. area on the back of it. Yellow area. Yeah. It's got two Ethernet well, Mhmm. two phone line ports. They're empty. And then it's got four Ethernet spots, and it's on the first one. Okay. Their router is solid green. Yes. It The is. light is the router. Okay. Can we try to access the router's interface? Let's check if the PPPOE credentials are Okay. correct. Yeah. Do you have a laptop or a computer? Yep. I can get one. Yeah. Okay. Please connect your laptop to the router's Wi Fi. Even without Internet access for us to access the router interface? Okay. Yep.","start_word":22,"end_word":238,"sentiment":"neutral","sentiment_score":-0.017835557460784912},{"text":"It says no Internet secured.","start_word":239,"end_word":243,"sentiment":"negative","sentiment_score":-0.3506813049316406},{"text":"Okay. Now open a browser. Yep. And in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. It's got a MAC address on the back of it. Mhmm. Can you see default IP or IP address? It's got a serial number, a MAC address, and then Mhmm. it's got wireless password and the SSID. That's it. There's no IP? No. Okay. Is it okay if I request a picture via Yeah. email? Yeah. Yep. Let me just dictate your email if it's correct. Candice.seratin@outlook.com. Yeah. That's correct. Okay. I'm going to send an email shortly, then just reply to that email. There you go. Okay. So if I take a spider. I bought that one. That's $85.02. Apply. Okay. I've just sent the images. Okay. Just wait for it. Have you got the email yet? Not yet. I'm still waiting for the pictures. Haven't received it. Let me just make sure it's sent. Yeah. Okay. But you received my email. Right? Yeah. I replied to your Okay. email. I sent it. Okay. Let's just wait for it. Okay. Just received the picture. So for the IP address, can you try the default access? The mwlogin.net. Kindly copy it copy it as it is. Then once entered, it will bring you to a web page. So what did what do I type in the thing? The default access. Can you see it at underneath That's. your router? Okay. Let me have a look at that picture. So the MAC address? The default access. Can you see the Mercasee? The brand name. Below is the model, power, then default access. Oh, yep. Okay. Yes. Smallsmallfunds. M w login dot net. Yep. Are you in to their ultrasound? Where did it bring you? It's taken me to the thing where I log in. So I've logged in, and now I'll send you another picture. Okay. I've just sent an image to you. Okay. Did you get it? Yeah. Just get it now. Hang on. Let me just review. Okay. Can you go to the Internet? Yep. Click Internet. Yeah. And can you see connection type? Yep. And selected connection type is PPPOE or different? P p p o e. Yeah. Yep. It should be PPPOE. Yep. And does it show you a username and password? Yeah. The one that I got in that email. Yep. Okay. Hang on. I'm going to send you a username and password then kindly check if it match what's Okay. on their system. Yeah. There we go. Kindly check if the username and password does match or match. Just waiting for it to come through. Okay. No. I had something different. The username. It's a different One one? yeah. Okay. 1202@attel.net.au. Now it's saying it's connected. Okay.","start_word":244,"end_word":723,"sentiment":"neutral","sentiment_score":0.027040379277120035},{"text":"Great.","start_word":724,"end_word":724,"sentiment":"positive","sentiment_score":0.5158223509788513},{"text":"Can we double check if you can use the Internet now? Yeah. Sure. Yeah.","start_word":725,"end_word":738,"sentiment":"neutral","sentiment_score":0.26073578000068665},{"text":"Upon checking here on our end as well, it's now online unlike earlier.","start_word":739,"end_word":751,"sentiment":"positive","sentiment_score":0.3439725935459137},{"text":"Yep.","start_word":752,"end_word":752,"sentiment":"neutral","sentiment_score":0.30642756819725037},{"text":"It's showing it's connected. Okay. 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