{"metadata":{"transaction_key":"deprecated","request_id":"019f35f9-60d8-76f2-9716-b57f47b1320b","sha256":"d7289eb22b165fd4e22be4095bfd8b263067c175fc0448a61558487421125f16","created":"2026-07-06T05:49:24.841Z","duration":55.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":233,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":265},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good afternoon, sir. Yeah. This is Abby from Techno One in Springfield, Brisbane. Is this Gary in Foresight Retail? Yes, sir. We we spoke with you in the past, and we wanted to confirm. Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year. Oh, so far so good. Everything's alright. Alright. Ah, okay. Got it. Thank you, sir. Mhmm. Mhmm. Of course. No problem. Thank you. Take care. Bye bye bye.","confidence":0.99658203,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.9890137,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0224929116666317},{"word":"hi","start":2.3999999,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.15674172341823578},{"word":"good","start":2.6399999,"end":2.8,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3036499321460724},{"word":"afternoon","start":2.8,"end":3.3,"confidence":0.99853516,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.258425772190094},{"word":"sir","start":3.36,"end":3.76,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.29223203659057617},{"word":"yeah","start":3.76,"end":4.0,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1270415335893631},{"word":"this","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06150238960981369},{"word":"is","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05564255639910698},{"word":"abby","start":4.4,"end":4.64,"confidence":0.5292969,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.07129289954900742},{"word":"from","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0654778927564621},{"word":"techno","start":4.96,"end":5.3599997,"confidence":0.96875,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.05705985426902771},{"word":"one","start":5.3599997,"end":5.6,"confidence":0.5004883,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.06267907470464706},{"word":"in","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05839161574840546},{"word":"springfield","start":5.7599998,"end":6.2599998,"confidence":0.9890137,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.07752037048339844},{"word":"brisbane","start":6.3999996,"end":6.8999996,"confidence":0.9904785,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.09026928246021272},{"word":"is","start":7.44,"end":7.6,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03998558968305588},{"word":"this","start":7.6,"end":8.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03201920911669731},{"word":"gary","start":8.0,"end":8.5,"confidence":0.99316406,"punctuated_word":"Gary","sentiment":"neutral","sentiment_score":0.03709901496767998},{"word":"in","start":8.72,"end":9.04,"confidence":0.9819336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.027001572772860527},{"word":"foresight","start":9.04,"end":9.54,"confidence":0.9588216,"punctuated_word":"Foresight","sentiment":"neutral","sentiment_score":0.03636970371007919},{"word":"retail","start":9.599999,"end":10.099999,"confidence":0.82592773,"punctuated_word":"Retail?","sentiment":"neutral","sentiment_score":0.03279312700033188},{"word":"yes","start":11.92,"end":12.32,"confidence":0.81469727,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.09620233625173567},{"word":"sir","start":12.32,"end":12.559999,"confidence":0.99902344,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.09569423645734788},{"word":"we","start":12.559999,"end":12.975,"confidence":0.9873047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08072911202907562},{"word":"we","start":13.055,"end":13.295,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07707343995571136},{"word":"spoke","start":13.295,"end":13.455,"confidence":0.9716797,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.05577947199344635},{"word":"with","start":13.455,"end":13.695001,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05501080304384232},{"word":"you","start":13.695001,"end":13.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0678473487496376},{"word":"in","start":13.935,"end":14.095,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04433229938149452},{"word":"the","start":14.095,"end":14.175,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04848741739988327},{"word":"past","start":14.175,"end":14.415,"confidence":0.78222656,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":0.05444435030221939},{"word":"and","start":14.415,"end":14.575001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04803194850683212},{"word":"we","start":14.575001,"end":14.735001,"confidence":0.9658203,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05518537759780884},{"word":"wanted","start":14.735001,"end":15.055,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05109591037034989},{"word":"to","start":15.055,"end":15.295,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0546792708337307},{"word":"confirm","start":15.295,"end":15.615,"confidence":0.73205566,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":0.06283949315547943},{"word":"because","start":15.615,"end":15.935,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.029352720826864243},{"word":"danielle","start":15.935,"end":16.335001,"confidence":0.95947266,"punctuated_word":"Danielle","sentiment":"neutral","sentiment_score":0.011773012578487396},{"word":"from","start":16.335001,"end":16.495,"confidence":0.82714844,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.031817253679037094},{"word":"techcellent","start":16.495,"end":16.995,"confidence":0.3779297,"punctuated_word":"Techcellent","sentiment":"neutral","sentiment_score":0.0313224121928215},{"word":"asked","start":17.055,"end":17.215,"confidence":0.98535156,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.013325922191143036},{"word":"me","start":17.215,"end":17.375,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02146376483142376},{"word":"to","start":17.375,"end":17.535,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02209254540503025},{"word":"reach","start":17.535,"end":17.695,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.025209013372659683},{"word":"out","start":17.695,"end":17.855,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.025312958285212517},{"word":"to","start":17.855,"end":18.015,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03559721261262894},{"word":"you","start":18.015,"end":18.255001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03766317665576935},{"word":"to","start":18.255001,"end":18.415,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0318414531648159},{"word":"confirm","start":18.415,"end":18.895,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.03591563552618027},{"word":"that","start":18.895,"end":19.295,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03171835467219353},{"word":"you're","start":19.295,"end":19.615,"confidence":0.97924805,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.02964642271399498},{"word":"coming","start":19.615,"end":19.855,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.02964012511074543},{"word":"up","start":19.855,"end":20.175,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02428572252392769},{"word":"for","start":20.175,"end":20.415,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.026483774185180664},{"word":"an","start":20.415,"end":20.735,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.036162201315164566},{"word":"it","start":20.735,"end":21.055,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.02648518979549408},{"word":"review","start":21.055,"end":21.455,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.02719365246593952},{"word":"towards","start":21.455,"end":21.855,"confidence":0.99609375,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.014177124947309494},{"word":"the","start":21.855,"end":22.015,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02851519919931889},{"word":"middle","start":22.015,"end":22.255001,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.029001770541071892},{"word":"of","start":22.255001,"end":22.415,"confidence":0.9790039,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03448077291250229},{"word":"this","start":22.415,"end":22.654999,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.024916406720876697},{"word":"year","start":22.654999,"end":23.154999,"confidence":0.90771484,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.012792925350368025},{"word":"oh","start":32.36,"end":32.6,"confidence":0.89208984,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1861786842346191},{"word":"so","start":32.6,"end":32.76,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.20386196672916412},{"word":"far","start":32.76,"end":32.92,"confidence":0.9980469,"punctuated_word":"far","sentiment":"neutral","sentiment_score":0.2515972852706909},{"word":"so","start":32.92,"end":33.08,"confidence":0.83251953,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.30677783489227295},{"word":"good","start":33.08,"end":33.4,"confidence":0.9736328,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.31077712774276733},{"word":"everything's","start":33.4,"end":33.88,"confidence":0.9042969,"punctuated_word":"Everything's","sentiment":"neutral","sentiment_score":0.19717147946357727},{"word":"alright","start":33.88,"end":34.38,"confidence":0.9572754,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.16045275330543518},{"word":"alright","start":35.48,"end":35.98,"confidence":0.95043945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.19435390830039975},{"word":"ah","start":40.92,"end":41.16,"confidence":0.73461914,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":-0.026459991931915283},{"word":"okay","start":41.16,"end":41.64,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.01989150047302246},{"word":"got","start":41.64,"end":41.88,"confidence":0.9838867,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.005768038332462311},{"word":"it","start":41.88,"end":42.12,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.017269067466259003},{"word":"thank","start":42.12,"end":42.36,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.04368102550506592},{"word":"you","start":42.36,"end":42.705,"confidence":0.97631836,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.03782689571380615},{"word":"sir","start":44.145,"end":44.645,"confidence":0.9890137,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.015707744285464287},{"word":"mhmm","start":44.865,"end":45.365,"confidence":0.9436035,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0336955264210701},{"word":"mhmm","start":47.985,"end":48.485,"confidence":0.93688965,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0958614945411682},{"word":"of","start":50.305,"end":50.465,"confidence":0.9550781,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.0018651783466339111},{"word":"course","start":50.465,"end":50.865,"confidence":0.99902344,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.05334057658910751},{"word":"no","start":50.865,"end":51.105003,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14314621686935425},{"word":"problem","start":51.105003,"end":51.505,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.22993579506874084},{"word":"thank","start":51.505,"end":51.745003,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32012465596199036},{"word":"you","start":51.745003,"end":52.145,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3283248543739319},{"word":"take","start":52.145,"end":52.385002,"confidence":0.9951172,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.3311518728733063},{"word":"care","start":52.385002,"end":52.885002,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3971396088600158},{"word":"bye","start":53.905003,"end":54.065002,"confidence":0.8178711,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1119331121444702},{"word":"bye","start":54.065002,"end":54.305,"confidence":0.94140625,"punctuated_word":"bye","sentiment":"neutral","sentiment_score":0.11440494656562804},{"word":"bye","start":54.305,"end":54.805,"confidence":0.79589844,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.08901318907737732}],"paragraphs":{"transcript":"\nHello? Hi. Good afternoon, sir. Yeah. This is Abby from Techno One in Springfield, Brisbane.\n\nIs this Gary in Foresight Retail? Yes, sir. We we spoke with you in the past, and we wanted to confirm. Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year. Oh, so far so good.\n\nEverything's alright. Alright. Ah, okay. Got it. Thank you, sir.\n\nMhmm. Mhmm. Of course. No problem. Thank you.\n\nTake care. Bye bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0224929116666317},{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.15674172341823578},{"text":"Good afternoon, sir.","start":2.6399999,"end":3.76,"sentiment":"neutral","sentiment_score":0.28476924697558087},{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.1270415335893631},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":4.0,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.06664843733112018}],"sentiment":"neutral","sentiment_score":0.11736132303873698,"num_words":15,"start":1.5999999,"end":6.8999996},{"sentences":[{"text":"Is this Gary in Foresight Retail?","start":7.44,"end":10.099999,"sentiment":"neutral","sentiment_score":0.03421136954178413},{"text":"Yes, sir.","start":11.92,"end":12.559999,"sentiment":"neutral","sentiment_score":0.09594828635454178},{"text":"We we spoke with you in the past, and we wanted to confirm.","start":12.559999,"end":15.615,"sentiment":"neutral","sentiment_score":0.05811817256303934},{"text":"Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year.","start":15.615,"end":23.154999,"sentiment":"neutral","sentiment_score":0.02696987865837636},{"text":"Oh, so far so good.","start":32.36,"end":33.4,"sentiment":"neutral","sentiment_score":0.2518385797739029}],"sentiment":"neutral","sentiment_score":0.05924680482877313,"num_words":53,"start":7.44,"end":33.4},{"sentences":[{"text":"Everything's alright.","start":33.4,"end":34.38,"sentiment":"neutral","sentiment_score":0.17881211638450623},{"text":"Alright.","start":35.48,"end":35.98,"sentiment":"neutral","sentiment_score":-0.19435390830039975},{"text":"Ah, okay.","start":40.92,"end":41.64,"sentiment":"neutral","sentiment_score":-0.023175746202468872},{"text":"Got it.","start":41.64,"end":42.12,"sentiment":"neutral","sentiment_score":0.011518552899360657},{"text":"Thank you, sir.","start":42.12,"end":44.645,"sentiment":"neutral","sentiment_score":0.032405221834778786}],"sentiment":"neutral","sentiment_score":0.023717160336673263,"num_words":10,"start":33.4,"end":44.645},{"sentences":[{"text":"Mhmm.","start":44.865,"end":45.365,"sentiment":"neutral","sentiment_score":-0.0336955264210701},{"text":"Mhmm.","start":47.985,"end":48.485,"sentiment":"neutral","sentiment_score":-0.0958614945411682},{"text":"Of course.","start":50.305,"end":50.865,"sentiment":"neutral","sentiment_score":0.027602877467870712},{"text":"No problem.","start":50.865,"end":51.505,"sentiment":"neutral","sentiment_score":0.18654100596904755},{"text":"Thank you.","start":51.505,"end":52.145,"sentiment":"neutral","sentiment_score":0.3242247551679611}],"sentiment":"neutral","sentiment_score":0.11839753203094006,"num_words":8,"start":44.865,"end":52.145},{"sentences":[{"text":"Take care.","start":52.145,"end":52.885002,"sentiment":"positive","sentiment_score":0.36414574086666107},{"text":"Bye bye bye.","start":53.905003,"end":54.805,"sentiment":"neutral","sentiment_score":0.1051170825958252}],"sentiment":"neutral","sentiment_score":0.20872854590415954,"num_words":5,"start":52.145,"end":54.805}]}}]},{"alternatives":[{"transcript":"Yep. It is. Yep. You guys called me probably last week or the week before, and I said that I know we didn't need anything like that. So yeah. Everything's alright. We don't need any reviews. I've actually sold the company, so it's not mine anyway. Yeah. Yeah. And then they've got our own we've got our own technical department, our own cloud ops team. So, yeah, we we don't need any of that stuff. Thank you. No worries. Bye.","confidence":0.9902344,"words":[{"word":"yep","start":9.2,"end":9.7,"confidence":0.90600586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.029631350189447403},{"word":"it","start":10.639999,"end":10.8,"confidence":0.5078125,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.045873358845710754},{"word":"is","start":10.8,"end":11.04,"confidence":0.99560547,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.03921707719564438},{"word":"yep","start":11.04,"end":11.54,"confidence":0.953125,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04579337686300278},{"word":"you","start":24.835,"end":25.075,"confidence":0.7573242,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03391427919268608},{"word":"guys","start":25.075,"end":25.314999,"confidence":0.8183594,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.06865116953849792},{"word":"called","start":25.314999,"end":25.555,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.03693266957998276},{"word":"me","start":25.555,"end":25.875,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05143638327717781},{"word":"probably","start":25.875,"end":26.275,"confidence":0.8339844,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.06274585425853729},{"word":"last","start":26.275,"end":26.515,"confidence":0.9902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.03845745325088501},{"word":"week","start":26.515,"end":26.675,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.04761722311377525},{"word":"or","start":26.675,"end":26.755001,"confidence":0.8798828,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.053757473826408386},{"word":"the","start":26.755001,"end":26.915,"confidence":0.74316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050962626934051514},{"word":"week","start":26.915,"end":27.075,"confidence":0.9980469,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.028212709352374077},{"word":"before","start":27.075,"end":27.395,"confidence":0.87402344,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.05802466347813606},{"word":"and","start":27.395,"end":27.555,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05613994598388672},{"word":"i","start":27.555,"end":27.715,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05309604108333587},{"word":"said","start":27.715,"end":27.955,"confidence":0.9873047,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.05803605541586876},{"word":"that","start":27.955,"end":28.41,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09428194165229796},{"word":"i","start":28.73,"end":28.81,"confidence":0.82910156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.095863439142704},{"word":"know","start":28.81,"end":28.89,"confidence":0.98828125,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1197456642985344},{"word":"we","start":28.89,"end":29.05,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11720534414052965},{"word":"didn't","start":29.05,"end":29.53,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.11256955564022064},{"word":"need","start":29.53,"end":29.69,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15022797882556915},{"word":"anything","start":29.69,"end":30.17,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.11523158848285676},{"word":"like","start":30.17,"end":30.33,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1153581365942955},{"word":"that","start":30.33,"end":30.65,"confidence":0.9230957,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.06267125904560089},{"word":"so","start":30.65,"end":31.15,"confidence":0.9350586,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0461512953042984},{"word":"yeah","start":34.33,"end":34.65,"confidence":0.8078613,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.029456669464707375},{"word":"everything's","start":34.65,"end":35.05,"confidence":0.95336914,"punctuated_word":"Everything's","sentiment":"neutral","sentiment_score":-0.00885934941470623},{"word":"alright","start":35.05,"end":35.29,"confidence":0.96533203,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.02876320481300354},{"word":"we","start":35.29,"end":35.45,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.20828966796398163},{"word":"don't","start":35.45,"end":35.61,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20280110836029053},{"word":"need","start":35.61,"end":35.77,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2684219181537628},{"word":"any","start":35.77,"end":36.01,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2746795415878296},{"word":"reviews","start":36.01,"end":36.41,"confidence":0.9921875,"punctuated_word":"reviews.","sentiment":"neutral","sentiment_score":-0.24341534078121185},{"word":"i've","start":36.41,"end":36.57,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.24654625356197357},{"word":"actually","start":36.57,"end":36.89,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.24095965921878815},{"word":"sold","start":36.89,"end":37.13,"confidence":0.9580078,"punctuated_word":"sold","sentiment":"neutral","sentiment_score":-0.2252721935510635},{"word":"the","start":37.13,"end":37.21,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20410653948783877},{"word":"company","start":37.21,"end":37.61,"confidence":0.87939453,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.18903586268424988},{"word":"so","start":37.61,"end":37.85,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17989660799503326},{"word":"it's","start":37.85,"end":38.01,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17952798306941986},{"word":"not","start":38.01,"end":38.17,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1297266185283661},{"word":"mine","start":38.17,"end":38.41,"confidence":0.99609375,"punctuated_word":"mine","sentiment":"neutral","sentiment_score":-0.21807809174060824},{"word":"anyway","start":38.41,"end":38.91,"confidence":0.95751953,"punctuated_word":"anyway.","sentiment":"neutral","sentiment_score":-0.20041264593601227},{"word":"yeah","start":41.21,"end":41.71,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00390674639493227},{"word":"yeah","start":41.85,"end":42.09,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014038111083209516},{"word":"and","start":42.09,"end":42.25,"confidence":0.9902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.023946620523929596},{"word":"then","start":42.25,"end":42.41,"confidence":0.9614258,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03907931596040726},{"word":"they've","start":42.41,"end":42.65,"confidence":0.68969727,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.004482927732169628},{"word":"got","start":42.65,"end":42.89,"confidence":0.9921875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.008491091430187225},{"word":"our","start":42.89,"end":43.05,"confidence":0.9091797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02204681932926178},{"word":"own","start":43.05,"end":43.129997,"confidence":0.9902344,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.023542597889900208},{"word":"we've","start":43.21,"end":43.37,"confidence":0.9970703,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.0147918788716197},{"word":"got","start":43.37,"end":43.61,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.003057628870010376},{"word":"our","start":43.61,"end":43.69,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.00328778475522995},{"word":"own","start":43.69,"end":44.175,"confidence":0.9970703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.003546789288520813},{"word":"technical","start":44.495,"end":44.975,"confidence":0.99902344,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.02559102326631546},{"word":"department","start":44.975,"end":45.475,"confidence":0.92993164,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":-0.042318399995565414},{"word":"our","start":45.535,"end":45.695,"confidence":0.9589844,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0421345978975296},{"word":"own","start":45.695,"end":45.934998,"confidence":0.984375,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.03737691044807434},{"word":"cloud","start":45.934998,"end":46.175,"confidence":0.8198242,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":-0.016859695315361023},{"word":"ops","start":46.175,"end":46.575,"confidence":0.99316406,"punctuated_word":"ops","sentiment":"neutral","sentiment_score":-0.02807815745472908},{"word":"team","start":46.575,"end":47.055,"confidence":0.87402344,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.04300356283783913},{"word":"so","start":47.055,"end":47.375,"confidence":0.7841797,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.04982765018939972},{"word":"yeah","start":47.375,"end":47.614998,"confidence":0.96899414,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07243313640356064},{"word":"we","start":47.614998,"end":48.015,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08426399528980255},{"word":"we","start":48.015,"end":48.254997,"confidence":0.4970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21223518252372744},{"word":"don't","start":48.254997,"end":48.415,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1928289830684662},{"word":"need","start":48.415,"end":48.575,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2412864863872528},{"word":"any","start":48.575,"end":48.815,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2623356282711029},{"word":"of","start":48.815,"end":48.895,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27166369557380676},{"word":"that","start":48.895,"end":49.135,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24971342086791992},{"word":"stuff","start":49.135,"end":49.635,"confidence":0.9658203,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.1736072450876236},{"word":"thank","start":52.254997,"end":52.574997,"confidence":0.5371094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41809001564979553},{"word":"you","start":52.574997,"end":53.074997,"confidence":0.9753418,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23934191465377808},{"word":"no","start":53.135,"end":53.295,"confidence":0.7285156,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13534288108348846},{"word":"worries","start":53.295,"end":53.614998,"confidence":0.9921875,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1593785583972931},{"word":"bye","start":53.614998,"end":54.114998,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1258879005908966}],"paragraphs":{"transcript":"\nYep. It is. Yep. You guys called me probably last week or the week before, and I said that I know we didn't need anything like that. So yeah.\n\nEverything's alright. We don't need any reviews. I've actually sold the company, so it's not mine anyway. Yeah. Yeah.\n\nAnd then they've got our own we've got our own technical department, our own cloud ops team. So, yeah, we we don't need any of that stuff. Thank you. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Yep.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.029631350189447403},{"text":"It is.","start":10.639999,"end":11.04,"sentiment":"neutral","sentiment_score":0.042545218020677567},{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.04579337686300278},{"text":"You guys called me probably last week or the week before, and I said that I know we didn't need anything like that.","start":24.835,"end":30.65,"sentiment":"neutral","sentiment_score":-0.07309301983079185},{"text":"So yeah.","start":30.65,"end":34.65,"sentiment":"neutral","sentiment_score":0.03780398238450289}],"sentiment":"neutral","sentiment_score":-0.04982814924984143,"num_words":29,"start":9.2,"end":34.65},{"sentences":[{"text":"Everything's alright.","start":34.65,"end":35.29,"sentiment":"neutral","sentiment_score":-0.018811277113854885},{"text":"We don't need any reviews.","start":35.29,"end":36.41,"sentiment":"neutral","sentiment_score":-0.2395215153694153},{"text":"I've actually sold the company, so it's not mine anyway.","start":36.41,"end":38.91,"sentiment":"neutral","sentiment_score":-0.20135624557733536},{"text":"Yeah.","start":41.21,"end":41.71,"sentiment":"neutral","sentiment_score":-0.00390674639493227},{"text":"Yeah.","start":41.85,"end":42.09,"sentiment":"neutral","sentiment_score":0.014038111083209516}],"sentiment":"neutral","sentiment_score":-0.1704558537978875,"num_words":19,"start":34.65,"end":42.09},{"sentences":[{"text":"And then they've got our own we've got our own technical department, our own cloud ops team.","start":42.09,"end":47.055,"sentiment":"neutral","sentiment_score":-0.015034348758704522},{"text":"So, yeah, we we don't need any of that stuff.","start":47.055,"end":49.635,"sentiment":"neutral","sentiment_score":-0.18101954236626625},{"text":"Thank you.","start":52.254997,"end":53.074997,"sentiment":"neutral","sentiment_score":0.3287159651517868},{"text":"No worries.","start":53.135,"end":53.614998,"sentiment":"neutral","sentiment_score":0.14736071974039078},{"text":"Bye.","start":53.614998,"end":54.114998,"sentiment":"neutral","sentiment_score":0.1258879005908966}],"sentiment":"neutral","sentiment_score":-0.030866815068293363,"num_words":32,"start":42.09,"end":54.114998}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hi. Good afternoon, sir. Yeah. This is Abby from Techno One in Springfield, Brisbane.\n\nIs this Gary in Foresight\n\nChannel 1: Yep.\n\nChannel 0: Retail?\n\nChannel 1: It is. Yep.\n\nChannel 0: Yes, sir. We we spoke with you in the past, and we wanted to confirm. Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year.\n\nChannel 1: You guys called me probably last week or the week before, and I said that I know we didn't need anything like that. So\n\nChannel 0: Oh, so far so good. Everything's alright.\n\nChannel 1: yeah. Everything's alright. We don't\n\nChannel 0: Alright.\n\nChannel 1: need any reviews. I've actually sold the company, so it's not mine anyway.\n\nChannel 0: Ah, okay.\n\nChannel 1: Yeah.\n\nChannel 0: Got\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: And\n\nChannel 0: Thank\n\nChannel 1: then\n\nChannel 0: you,\n\nChannel 1: they've got our own we've got our own\n\nChannel 0: sir.\n\nChannel 1: technical\n\nChannel 0: Mhmm.\n\nChannel 1: department, our own cloud ops team. So, yeah, we\n\nChannel 0: Mhmm.\n\nChannel 1: we don't need any of that stuff.\n\nChannel 0: Of course. No problem. Thank you. Take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. No worries. Bye.\n\nChannel 0: Bye bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.0224929116666317},{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.15674172341823578},{"text":"Good afternoon, sir.","start":2.6399999,"end":3.76,"sentiment":"neutral","sentiment_score":0.28476924697558087},{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.1270415335893631},{"text":"This is Abby from Techno One in Springfield, Brisbane.","start":4.0,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.06664843733112018}],"sentiment":"neutral","sentiment_score":0.11736132303873698,"channel":0,"num_words":15,"start":1.5999999,"end":6.8999996},{"sentences":[{"text":"Is this Gary in Foresight","start":7.44,"end":9.54,"sentiment":"neutral","sentiment_score":0.03449501805007458}],"sentiment":"neutral","sentiment_score":0.03449501805007458,"channel":0,"num_words":5,"start":7.44,"end":9.54},{"sentences":[{"text":"Yep.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.029631350189447403}],"sentiment":"neutral","sentiment_score":0.029631350189447403,"channel":1,"num_words":1,"start":9.2,"end":9.7},{"sentences":[{"text":"Retail?","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.03279312700033188}],"sentiment":"neutral","sentiment_score":0.03279312700033188,"channel":0,"num_words":1,"start":9.599999,"end":10.099999},{"sentences":[{"text":"It is.","start":10.639999,"end":11.04,"sentiment":"neutral","sentiment_score":0.042545218020677567},{"text":"Yep.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.04579337686300278}],"sentiment":"neutral","sentiment_score":0.04362793763478597,"channel":1,"num_words":3,"start":10.639999,"end":11.54},{"sentences":[{"text":"Yes, sir.","start":11.92,"end":12.559999,"sentiment":"neutral","sentiment_score":0.09594828635454178},{"text":"We we spoke with you in the past, and we wanted to confirm.","start":12.559999,"end":15.615,"sentiment":"neutral","sentiment_score":0.05811817256303934},{"text":"Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year.","start":15.615,"end":23.154999,"sentiment":"neutral","sentiment_score":0.02696987865837636}],"sentiment":"neutral","sentiment_score":0.03989570332868468,"channel":0,"num_words":42,"start":11.92,"end":23.154999},{"sentences":[{"text":"You guys called me probably last week or the week before, and I said that I know we didn't need anything like that.","start":24.835,"end":30.65,"sentiment":"neutral","sentiment_score":-0.07309301983079185},{"text":"So","start":30.65,"end":31.15,"sentiment":"neutral","sentiment_score":0.0461512953042984}],"sentiment":"neutral","sentiment_score":-0.06812450670016308,"channel":1,"num_words":24,"start":24.835,"end":31.15},{"sentences":[{"text":"Oh, so far so good.","start":32.36,"end":33.4,"sentiment":"neutral","sentiment_score":0.2518385797739029},{"text":"Everything's alright.","start":33.4,"end":34.38,"sentiment":"neutral","sentiment_score":0.17881211638450623}],"sentiment":"neutral","sentiment_score":0.230973875948361,"channel":0,"num_words":7,"start":32.36,"end":34.38},{"sentences":[{"text":"yeah.","start":34.33,"end":34.65,"sentiment":"neutral","sentiment_score":0.029456669464707375},{"text":"Everything's alright.","start":34.65,"end":35.29,"sentiment":"neutral","sentiment_score":-0.018811277113854885},{"text":"We don't","start":35.29,"end":35.61,"sentiment":"neutral","sentiment_score":-0.20554538816213608}],"sentiment":"neutral","sentiment_score":-0.08385133221745492,"channel":1,"num_words":5,"start":34.33,"end":35.61},{"sentences":[{"text":"Alright.","start":35.48,"end":35.98,"sentiment":"neutral","sentiment_score":-0.19435390830039975}],"sentiment":"neutral","sentiment_score":-0.19435390830039975,"channel":0,"num_words":1,"start":35.48,"end":35.98},{"sentences":[{"text":"need any reviews.","start":35.61,"end":36.41,"sentiment":"neutral","sentiment_score":-0.26217226684093475},{"text":"I've actually sold the company, so it's not mine anyway.","start":36.41,"end":38.91,"sentiment":"neutral","sentiment_score":-0.20135624557733536}],"sentiment":"neutral","sentiment_score":-0.21539071202278137,"channel":1,"num_words":13,"start":35.61,"end":38.91},{"sentences":[{"text":"Ah, okay.","start":40.92,"end":41.64,"sentiment":"neutral","sentiment_score":-0.023175746202468872}],"sentiment":"neutral","sentiment_score":-0.023175746202468872,"channel":0,"num_words":2,"start":40.92,"end":41.64},{"sentences":[{"text":"Yeah.","start":41.21,"end":41.71,"sentiment":"neutral","sentiment_score":-0.00390674639493227}],"sentiment":"neutral","sentiment_score":-0.00390674639493227,"channel":1,"num_words":1,"start":41.21,"end":41.71},{"sentences":[{"text":"Got","start":41.64,"end":41.88,"sentiment":"neutral","sentiment_score":0.005768038332462311}],"sentiment":"neutral","sentiment_score":0.005768038332462311,"channel":0,"num_words":1,"start":41.64,"end":41.88},{"sentences":[{"text":"Yeah.","start":41.85,"end":42.09,"sentiment":"neutral","sentiment_score":0.014038111083209516}],"sentiment":"neutral","sentiment_score":0.014038111083209516,"channel":1,"num_words":1,"start":41.85,"end":42.09},{"sentences":[{"text":"it.","start":41.88,"end":42.12,"sentiment":"neutral","sentiment_score":0.017269067466259003}],"sentiment":"neutral","sentiment_score":0.017269067466259003,"channel":0,"num_words":1,"start":41.88,"end":42.12},{"sentences":[{"text":"And","start":42.09,"end":42.25,"sentiment":"neutral","sentiment_score":0.023946620523929596}],"sentiment":"neutral","sentiment_score":0.023946620523929596,"channel":1,"num_words":1,"start":42.09,"end":42.25},{"sentences":[{"text":"Thank","start":42.12,"end":42.36,"sentiment":"neutral","sentiment_score":0.04368102550506592}],"sentiment":"neutral","sentiment_score":0.04368102550506592,"channel":0,"num_words":1,"start":42.12,"end":42.36},{"sentences":[{"text":"then","start":42.25,"end":42.41,"sentiment":"neutral","sentiment_score":0.03907931596040726}],"sentiment":"neutral","sentiment_score":0.03907931596040726,"channel":1,"num_words":1,"start":42.25,"end":42.41},{"sentences":[{"text":"you,","start":42.36,"end":42.705,"sentiment":"neutral","sentiment_score":0.03782689571380615}],"sentiment":"neutral","sentiment_score":0.03782689571380615,"channel":0,"num_words":1,"start":42.36,"end":42.705},{"sentences":[{"text":"they've got our own we've got our own","start":42.41,"end":44.175,"sentiment":"neutral","sentiment_score":-0.01040593977086246}],"sentiment":"neutral","sentiment_score":-0.01040593977086246,"channel":1,"num_words":8,"start":42.41,"end":44.175},{"sentences":[{"text":"sir.","start":44.145,"end":44.645,"sentiment":"neutral","sentiment_score":0.015707744285464287}],"sentiment":"neutral","sentiment_score":0.015707744285464287,"channel":0,"num_words":1,"start":44.145,"end":44.645},{"sentences":[{"text":"technical","start":44.495,"end":44.975,"sentiment":"neutral","sentiment_score":-0.02559102326631546}],"sentiment":"neutral","sentiment_score":-0.02559102326631546,"channel":1,"num_words":1,"start":44.495,"end":44.975},{"sentences":[{"text":"Mhmm.","start":44.865,"end":45.365,"sentiment":"neutral","sentiment_score":-0.0336955264210701}],"sentiment":"neutral","sentiment_score":-0.0336955264210701,"channel":0,"num_words":1,"start":44.865,"end":45.365},{"sentences":[{"text":"department, our own cloud ops team.","start":44.975,"end":47.055,"sentiment":"neutral","sentiment_score":-0.03496188732484976},{"text":"So, yeah, we","start":47.055,"end":48.015,"sentiment":"neutral","sentiment_score":-0.06884159396092097}],"sentiment":"neutral","sentiment_score":-0.04625512287020683,"channel":1,"num_words":9,"start":44.975,"end":48.015},{"sentences":[{"text":"Mhmm.","start":47.985,"end":48.485,"sentiment":"neutral","sentiment_score":-0.0958614945411682}],"sentiment":"neutral","sentiment_score":-0.0958614945411682,"channel":0,"num_words":1,"start":47.985,"end":48.485},{"sentences":[{"text":"we don't need any of that stuff.","start":48.015,"end":49.635,"sentiment":"neutral","sentiment_score":-0.22909580596855708}],"sentiment":"neutral","sentiment_score":-0.22909580596855708,"channel":1,"num_words":7,"start":48.015,"end":49.635},{"sentences":[{"text":"Of course.","start":50.305,"end":50.865,"sentiment":"neutral","sentiment_score":0.027602877467870712},{"text":"No problem.","start":50.865,"end":51.505,"sentiment":"neutral","sentiment_score":0.18654100596904755},{"text":"Thank you.","start":51.505,"end":52.145,"sentiment":"neutral","sentiment_score":0.3242247551679611},{"text":"Take","start":52.145,"end":52.385002,"sentiment":"neutral","sentiment_score":0.3311518728733063}],"sentiment":"neutral","sentiment_score":0.20112702144043787,"channel":0,"num_words":7,"start":50.305,"end":52.385002},{"sentences":[{"text":"Thank","start":52.254997,"end":52.574997,"sentiment":"positive","sentiment_score":0.41809001564979553}],"sentiment":"positive","sentiment_score":0.41809001564979553,"channel":1,"num_words":1,"start":52.254997,"end":52.574997},{"sentences":[{"text":"care.","start":52.385002,"end":52.885002,"sentiment":"positive","sentiment_score":0.3971396088600158}],"sentiment":"positive","sentiment_score":0.3971396088600158,"channel":0,"num_words":1,"start":52.385002,"end":52.885002},{"sentences":[{"text":"you.","start":52.574997,"end":53.074997,"sentiment":"neutral","sentiment_score":0.23934191465377808},{"text":"No worries.","start":53.135,"end":53.614998,"sentiment":"neutral","sentiment_score":0.14736071974039078},{"text":"Bye.","start":53.614998,"end":54.114998,"sentiment":"neutral","sentiment_score":0.1258879005908966}],"sentiment":"neutral","sentiment_score":0.16498781368136406,"channel":1,"num_words":4,"start":52.574997,"end":54.114998},{"sentences":[{"text":"Bye bye bye.","start":53.905003,"end":54.805,"sentiment":"neutral","sentiment_score":0.1051170825958252}],"sentiment":"neutral","sentiment_score":0.1051170825958252,"channel":0,"num_words":3,"start":53.905003,"end":54.805}]},"summary":{"result":"success","short":"Abby from Techno One in Foresight Yep. Retail calls Gary in Retail to confirm their upcoming IT review and asks if they need any reviews. Gary tells her they don't need any and that everything is alright, so they don't need any reviews. Abby thanks him and ends the call."},"intents":{"segments":[{"text":"We we spoke with you in the past, and we wanted to confirm. Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year.","start_word":27,"end_word":66,"intents":[{"intent":"Confirm it review","confidence_score":0.59682804}]},{"text":"I've actually sold the company, so it's not mine anyway. Ah, okay.","start_word":107,"end_word":118,"intents":[{"intent":"Sell company","confidence_score":0.29221097}]},{"text":"No problem.","start_word":157,"end_word":158,"intents":[{"intent":"Provide support","confidence_score":0.0041933283}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon, sir. Yeah. This is Abby from Techno One in Springfield, Brisbane. Is this Gary in Foresight Yep. Retail? It is. Yep. Yes, sir. We we spoke with you in the past, and we wanted to confirm. Because Danielle from Techcellent asked me to reach out to you to confirm that you're coming up for an IT review towards the middle of this year. You guys called me probably last week or the week before, and I said that I know we didn't need anything like that. So Oh, so far so good. Everything's alright. yeah. Everything's alright. We don't Alright. need any reviews. I've actually sold the company, so it's not mine anyway. Ah, okay. Yeah. Got Yeah. it. And Thank then you, they've got our own we've got our own sir. technical Mhmm. department, our own cloud ops team. So, yeah, we Mhmm. we don't need any of that stuff. Of course. No problem. Thank you.","start_word":0,"end_word":160,"sentiment":"neutral","sentiment_score":-0.0015122739132493734},{"text":"Take Thank care.","start_word":161,"end_word":163,"sentiment":"positive","sentiment_score":0.3858802914619446},{"text":"you. No worries. Bye. Bye bye bye.","start_word":164,"end_word":170,"sentiment":"neutral","sentiment_score":0.14140424132347107}],"average":{"sentiment":"neutral","sentiment_score":0.012424774889676075}}}}