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worries.","start":64.24,"end":64.9,"sentiment":"neutral","sentiment_score":0.09182833507657051}],"sentiment":"neutral","sentiment_score":0.09182833507657051,"channel":0,"num_words":2,"start":64.24,"end":64.9},{"sentences":[{"text":"Bye.","start":64.44,"end":64.94,"sentiment":"neutral","sentiment_score":0.1670164167881012}],"sentiment":"neutral","sentiment_score":0.1670164167881012,"channel":1,"num_words":1,"start":64.44,"end":64.94},{"sentences":[{"text":"Thank you, Arash.","start":65.04,"end":65.94,"sentiment":"positive","sentiment_score":0.36208946506182355}],"sentiment":"positive","sentiment_score":0.36208946506182355,"channel":0,"num_words":3,"start":65.04,"end":65.94}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from Arash, a representative from Cloud Solution IT. Arash explains that they are a managed service provider and Microsoft trusted partner Sure, and offers assistance with setting up a meeting with their CTO, Mr. Baljit Singh. Ronald thanks Arash and ends the call."},"intents":{"segments":[{"text":"Sir, if you can remember, I was able to talk to you last Friday, and you asked me to call you back in the afternoon.","start_word":26,"end_word":50,"intents":[{"intent":"Inform about call back","confidence_score":0.0015155}]},{"text":"If you can remember, Arash, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":56,"end_word":97,"intents":[{"intent":"Introduce company","confidence_score":0.27115336}]},{"text":"If you can remember, Arash, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Arash, it's Cloud Solution IT. We are a managed service provider. Yep. We are also Microsoft trusted partner Sure. providing services K. for cloud solution. K.","start_word":56,"end_word":128,"intents":[{"intent":"Offer services","confidence_score":0.046593998}]},{"text":"Name of the company again, Arash, it's Cloud Solution IT. We are a managed service provider. Yep.","start_word":98,"end_word":114,"intents":[{"intent":"Inquire about company","confidence_score":0.0018967721}]},{"text":"Thank you very much, but we don't need any provider assistance. Sir. Mhmm.","start_word":129,"end_word":141,"intents":[{"intent":"Offer assistance","confidence_score":0.004519187}]}]},"sentiments":{"segments":[{"text":"Hello? Who's speaking? Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.01612687297165394},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.39120274782180786},{"text":"Arash, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. Not too bad. Alright.","start_word":6,"end_word":22,"sentiment":"neutral","sentiment_score":0.27081170678138733},{"text":"Okay. That's wonderful.","start_word":23,"end_word":25,"sentiment":"positive","sentiment_score":0.7219792008399963},{"text":"Sir, if you can remember, I was able to talk to you last Friday, and you asked me to call you back in the afternoon. Alright. Yes, sir. Yes, sir. If you can remember, Arash, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Arash, it's Cloud Solution IT. We are a managed service provider. Yep. We are also Microsoft trusted partner Sure. providing services K. for cloud solution. K. Thank you very much, but we don't need any provider assistance. Sir. Mhmm. Thank you. Alright. Yeah. Okay. No. No. Thanks. No worries. Bye.","start_word":26,"end_word":152,"sentiment":"neutral","sentiment_score":0.09944213926792143},{"text":"Thank you, Arash.","start_word":153,"end_word":155,"sentiment":"positive","sentiment_score":0.3765198588371277}],"average":{"sentiment":"neutral","sentiment_score":0.1445159912109375}}}}