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Again, I will look into it, but Okay. Now outstanding $17,000 outstanding. 32,000. 32,030 thousand 32,000 How would it be possible to? We we sat down. We cleared it out. Right? And I shouldn't be the person who should be penalized for this. Delivery Sensibly, there's something big wrong? Uh-huh. That can't be right. Yeah. That can't be right. But they could be upfront. That can't be right. If you ask me, he may make a payment of $32,000, and then only we'll release the order. It's not practically feasible for us. Yeah. Yeah. He changed me, Jay Z. Make Yeah. I'm coming back on twentieth. We need to have a cash flow in order to make that payment. And you're asking me something which basically payment I had no issues in that because I knew that there was only one payment which was pending and which basically, I made it straight away the moment you asked. But the thing is, I'm not sure even about the $17,000. How can you how can they ask me to make a payment of something which even I'm not sure that payment is due or not? No. We don't have any access. We don't have any access to any system. PO PO numbers. PO numbers. Pick up. So we need to clarify that. We need to get on to the bottom of that. So the very best thing, I would say, accounts team, so they can log in onto our system, which is basically system live here. You will you'll you'll be able to figure it out. And Rather than basically it's it's it's it's a moment where I've been asked for something, which is I'm not even sure, Kiana, whether I owe you that money or not. Proof of order proof of pickups proof of pickups best system installed. I'm a take a Mhmm. This consumes more time than anything else. Unnecessary. Yeah. Yeah. To to make over the $17,000 to to make over $17,000 is a small amount. Just to satisfy their ego. You want me to make that payment? Is is it is it is it problem accounts They cannot put me in a gunpoint and ask me to pay make that payment before they release the order because they have that problem in their system, not in my system. And from day one, we've been having this conversation. One on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not? Just for the sake of because they're saying that. And that's alright. Uh-huh. Yeah. It is affecting. It is No questions asked, which which I understand, which was absolutely, you know, clear and clear cut. I always make sure that every account, every of my accounts has been absolutely clear without any challenges. Now now I'm I'm stuck in a situation where I'm sitting somewhere else. I can I have very limited visibility? And the first thing that I said to you, keep me. So I'll sit with you guys, and I'll fix this once forever. Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for. I'm not saying I'm I'm I'm I'm definitely not liable for. I'm saying which I don't think I'm liable for, which basically there's a discrepancy. Yes. We'll sit down. We'll make sure. We'll go through every every piece of information, and we'll see where exactly we are lacking. If we are lacking in a at every any space, we'll clear this payment out straight away without any problems. But in my eyes, right now, as we speak, we do not owe anything because the last payment I made was a lot a lot outstanding payments. Abi, they had two accounts. They had three accounts. They have 100. Then they had 100 accounts, which is none of my business, which is their problem. They need to sort it out. Now the thing is because of this discrepancy in their system, they cannot hold my installation back. Now this is exactly what they are trying to do with you. Now should I should I call or COA? My point is where I'm not sure what what's been happening to. Would you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000? I can understand. Sort out You someone asking me to pay that significant amount of money, which even I'm not sure whether I owe that money or not. There is no way in this world that we have that kind of discrepancy. This is a very big demand of what you're talking about. This is Okay. Okay. Bye. 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Hello? Hello? Hey. Yeah.\n\nYeah. Go on. Go on. Uh-huh. I can hear you.\n\nCan you hear me? Yeah. Yeah. I'm sorry. Problem confusion.\n\nTo be over here. I have no idea. Again, I will look into it, but Okay. Now outstanding $17,000 outstanding. 32,000.\n\n32,030 thousand 32,000 How would it be possible to? We we sat down. We cleared it out. Right? And I shouldn't be the person who should be penalized for this.\n\nDelivery Sensibly, there's something big wrong? Uh-huh. That can't be right. Yeah. That can't be right.\n\nBut they could be upfront. That can't be right. If you ask me, he may make a payment of $32,000, and then only we'll release the order. It's not practically feasible for us. Yeah.\n\nYeah. He changed me, Jay Z. Make Yeah. I'm coming back on twentieth. We need to have a cash flow in order to make that payment.\n\nAnd you're asking me something which basically payment I had no issues in that because I knew that there was only one payment which was pending and which basically, I made it straight away the moment you asked. But the thing is, I'm not sure even about the $17,000. How can you how can they ask me to make a payment of something which even I'm not sure that payment is due or not? No. We don't have any access.\n\nWe don't have any access to any system. PO PO numbers. PO numbers. Pick up. So we need to clarify that.\n\nWe need to get on to the bottom of that. So the very best thing, I would say, accounts team, so they can log in onto our system, which is basically system live here. You will you'll you'll be able to figure it out. And Rather than basically it's it's it's it's a moment where I've been asked for something, which is I'm not even sure, Kiana, whether I owe you that money or not. Proof of order proof of pickups proof of pickups best system installed.\n\nI'm a take a Mhmm. This consumes more time than anything else. Unnecessary. Yeah. Yeah.\n\nTo to make over the $17,000 to to make over $17,000 is a small amount. Just to satisfy their ego. You want me to make that payment? Is is it is it is it problem accounts They cannot put me in a gunpoint and ask me to pay make that payment before they release the order because they have that problem in their system, not in my system. And from day one, we've been having this conversation.\n\nOne on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not? Just for the sake of because they're saying that. And that's alright. Uh-huh. Yeah.\n\nIt is affecting. It is No questions asked, which which I understand, which was absolutely, you know, clear and clear cut. I always make sure that every account, every of my accounts has been absolutely clear without any challenges. Now now I'm I'm stuck in a situation where I'm sitting somewhere else. I can I have very limited visibility?\n\nAnd the first thing that I said to you, keep me. So I'll sit with you guys, and I'll fix this once forever. Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for. I'm not saying I'm I'm I'm I'm definitely not liable for. I'm saying which I don't think I'm liable for, which basically there's a discrepancy.\n\nYes. We'll sit down. We'll make sure. We'll go through every every piece of information, and we'll see where exactly we are lacking. If we are lacking in a at every any space, we'll clear this payment out straight away without any problems.\n\nBut in my eyes, right now, as we speak, we do not owe anything because the last payment I made was a lot a lot outstanding payments. Abi, they had two accounts. They had three accounts. They have 100. Then they had 100 accounts, which is none of my business, which is their problem.\n\nThey need to sort it out. Now the thing is because of this discrepancy in their system, they cannot hold my installation back. Now this is exactly what they are trying to do with you. Now should I should I call or COA? My point is where I'm not sure what what's been happening to.\n\nWould you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000? I can understand. Sort out You someone asking me to pay that significant amount of money, which even I'm not sure whether I owe that money or not. There is no way in this world that we have that kind of discrepancy. This is a very big demand of what you're talking about.\n\nThis is Okay. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.06776492297649384},{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.03920662030577659},{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.054705411195755005},{"text":"Hey.","start":13.835,"end":13.995,"sentiment":"neutral","sentiment_score":0.07647912949323654},{"text":"Yeah.","start":13.995,"end":14.235,"sentiment":"neutral","sentiment_score":0.09093886613845824}],"sentiment":"neutral","sentiment_score":0.06581899002194405,"num_words":5,"start":5.12,"end":14.235},{"sentences":[{"text":"Yeah.","start":14.235,"end":14.475,"sentiment":"neutral","sentiment_score":0.0703103095293045},{"text":"Go on.","start":14.475,"end":14.955,"sentiment":"neutral","sentiment_score":0.06601663492619991},{"text":"Go 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confusion.","start":389.40002,"end":390.15002,"sentiment":"negative","sentiment_score":-0.3662041574716568}],"sentiment":"neutral","sentiment_score":-0.10141247203573585,"num_words":10,"start":18.715,"end":390.15002},{"sentences":[{"text":"To be over here.","start":416.1,"end":417.72,"sentiment":"neutral","sentiment_score":-0.2442605122923851},{"text":"I have no idea.","start":419.38,"end":424.2,"sentiment":"neutral","sentiment_score":-0.3296951353549957},{"text":"Again, I will look into it, but Okay.","start":424.34,"end":434.445,"sentiment":"neutral","sentiment_score":-0.1521433861926198},{"text":"Now outstanding $17,000 outstanding.","start":434.665,"end":440.76498,"sentiment":"neutral","sentiment_score":-0.13548456877470016},{"text":"32,000.","start":450.91,"end":454.29,"sentiment":"neutral","sentiment_score":-0.0208167415112257}],"sentiment":"neutral","sentiment_score":-0.19408212841621467,"num_words":21,"start":416.1,"end":454.29},{"sentences":[{"text":"32,030 thousand 32,000 How would it be possible to?","start":458.61502,"end":479.29,"sentiment":"neutral","sentiment_score":-0.011982030286971066},{"text":"We we sat down.","start":479.51,"end":480.55,"sentiment":"neutral","sentiment_score":-0.04075544886291027},{"text":"We cleared it out.","start":480.55,"end":481.67,"sentiment":"neutral","sentiment_score":-0.03045756835490465},{"text":"Right?","start":481.67,"end":482.17,"sentiment":"neutral","sentiment_score":-0.026020370423793793},{"text":"And I shouldn't be the person who should be penalized for this.","start":541.025,"end":544.405,"sentiment":"negative","sentiment_score":-0.3748276084661484}],"sentiment":"neutral","sentiment_score":-0.16388806711571913,"num_words":30,"start":458.61502,"end":544.405},{"sentences":[{"text":"Delivery Sensibly, there's something big wrong?","start":547.66504,"end":584.32996,"sentiment":"negative","sentiment_score":-0.38827262818813324},{"text":"Uh-huh.","start":629.015,"end":629.515,"sentiment":"neutral","sentiment_score":-0.24425926804542544},{"text":"That can't be right.","start":642.01,"end":642.81006,"sentiment":"negative","sentiment_score":-0.4861174002289772},{"text":"Yeah.","start":642.81006,"end":643.05005,"sentiment":"neutral","sentiment_score":-0.2213503122329712},{"text":"That can't be right.","start":643.05005,"end":643.69,"sentiment":"negative","sentiment_score":-0.35328957438468933}],"sentiment":"negative","sentiment_score":-0.3845545779913664,"num_words":16,"start":547.66504,"end":643.69},{"sentences":[{"text":"But they could be upfront.","start":643.69,"end":644.91003,"sentiment":"neutral","sentiment_score":-0.29490090608596803},{"text":"That can't be right.","start":644.97003,"end":649.16003,"sentiment":"neutral","sentiment_score":-0.19540403224527836},{"text":"If you ask me, he may make a payment of $32,000, and then only we'll release the order.","start":657.28503,"end":663.54504,"sentiment":"neutral","sentiment_score":-0.2587126245101293},{"text":"It's not practically feasible for us.","start":664.085,"end":666.585,"sentiment":"negative","sentiment_score":-0.533614253004392},{"text":"Yeah.","start":693.875,"end":694.375,"sentiment":"neutral","sentiment_score":-0.05634721368551254}],"sentiment":"neutral","sentiment_score":-0.29914648918544545,"num_words":34,"start":643.69,"end":694.375},{"sentences":[{"text":"Yeah.","start":694.59503,"end":694.835,"sentiment":"neutral","sentiment_score":-0.10996608436107635},{"text":"He changed me, Jay Z.","start":694.835,"end":696.03503,"sentiment":"neutral","sentiment_score":-0.16530900895595552},{"text":"Make Yeah.","start":696.03503,"end":726.88,"sentiment":"neutral","sentiment_score":-0.08685082849115133},{"text":"I'm coming back on twentieth.","start":726.88,"end":728.26,"sentiment":"neutral","sentiment_score":-0.06208518967032432},{"text":"We need to have a cash flow in order to make that payment.","start":728.4,"end":731.06,"sentiment":"neutral","sentiment_score":-0.09945203363895416}],"sentiment":"neutral","sentiment_score":-0.10436596814543009,"num_words":26,"start":694.59503,"end":731.06},{"sentences":[{"text":"And you're asking me something which basically payment I had no issues in that because I knew that there was only one payment which was pending and which basically, I made it straight away the moment you asked.","start":731.52,"end":746.505,"sentiment":"neutral","sentiment_score":-0.13915780794463659},{"text":"But the thing is, I'm not sure even about the $17,000.","start":746.645,"end":750.665,"sentiment":"neutral","sentiment_score":-0.3155949793078683},{"text":"How can you how can they ask me to make a payment of something which even I'm not sure that payment is due or not?","start":752.06,"end":759.36,"sentiment":"neutral","sentiment_score":-0.2818864703178406},{"text":"No.","start":765.585,"end":765.905,"sentiment":"negative","sentiment_score":-0.41552621126174927},{"text":"We don't have any access.","start":765.905,"end":767.025,"sentiment":"negative","sentiment_score":-0.38813536763191225}],"sentiment":"neutral","sentiment_score":-0.22703632852062583,"num_words":80,"start":731.52,"end":767.025},{"sentences":[{"text":"We don't have any access to any system.","start":767.025,"end":769.045,"sentiment":"negative","sentiment_score":-0.44102485850453377},{"text":"PO PO numbers.","start":776.78503,"end":777.765,"sentiment":"neutral","sentiment_score":-0.05270139003793398},{"text":"PO numbers.","start":778.9,"end":788.36,"sentiment":"neutral","sentiment_score":-0.05678609572350979},{"text":"Pick up.","start":805.95,"end":816.03,"sentiment":"neutral","sentiment_score":-0.06661651656031609},{"text":"So we need to clarify that.","start":816.03,"end":817.63,"sentiment":"neutral","sentiment_score":-0.08375591039657593}],"sentiment":"neutral","sentiment_score":-0.21122112976653235,"num_words":21,"start":767.025,"end":817.63},{"sentences":[{"text":"We need to get on to the bottom of that.","start":817.63,"end":819.49,"sentiment":"neutral","sentiment_score":-0.06791126020252705},{"text":"So the very best thing, I would say, accounts team, so they can log in onto our system, which is basically system live here.","start":819.745,"end":831.445,"sentiment":"neutral","sentiment_score":0.14168840988228718},{"text":"You will you'll you'll be able to figure it out.","start":831.68,"end":834.42,"sentiment":"neutral","sentiment_score":0.08264223858714104},{"text":"And Rather than basically it's it's it's it's a moment where I've been asked for something, which is I'm not even sure, Kiana, whether I owe you that money or not.","start":840.16,"end":866.57,"sentiment":"neutral","sentiment_score":-0.32392415404319763},{"text":"Proof of order proof of pickups proof of pickups best system installed.","start":873.955,"end":905.065,"sentiment":"neutral","sentiment_score":0.023273612838238478}],"sentiment":"neutral","sentiment_score":-0.07143142299148543,"num_words":87,"start":817.63,"end":905.065},{"sentences":[{"text":"I'm a take a Mhmm.","start":973.58,"end":978.89,"sentiment":"neutral","sentiment_score":-0.18561688363552092},{"text":"This consumes more time than anything else.","start":1025.495,"end":1027.95,"sentiment":"negative","sentiment_score":-0.7077408603259495},{"text":"Unnecessary.","start":1028.11,"end":1028.61,"sentiment":"negative","sentiment_score":-0.6115041971206665},{"text":"Yeah.","start":1088.98,"end":1089.48,"sentiment":"neutral","sentiment_score":0.13390743732452393},{"text":"Yeah.","start":1090.34,"end":1090.84,"sentiment":"neutral","sentiment_score":0.05247484892606735}],"sentiment":"negative","sentiment_score":-0.4204928234219551,"num_words":15,"start":973.58,"end":1090.84},{"sentences":[{"text":"To to make over the $17,000 to to make over $17,000 is a small amount.","start":1090.9,"end":1096.52,"sentiment":"neutral","sentiment_score":0.06880958850185076},{"text":"Just to satisfy their ego.","start":1109.35,"end":1111.37,"sentiment":"negative","sentiment_score":-0.353364360332489},{"text":"You want me to make that payment?","start":1113.2699,"end":1114.73,"sentiment":"neutral","sentiment_score":-0.21824872280870164},{"text":"Is is it is it is it problem accounts They cannot put me in a gunpoint and ask me to pay make that payment before they release the order because they have that problem in their system, not in my system.","start":1116.71,"end":1131.635,"sentiment":"negative","sentiment_score":-0.47415568570538263},{"text":"And from day one, we've been having this conversation.","start":1132.495,"end":1134.755,"sentiment":"neutral","sentiment_score":-0.03519662997374932}],"sentiment":"neutral","sentiment_score":-0.2859684651620783,"num_words":77,"start":1090.9,"end":1134.755},{"sentences":[{"text":"One on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not?","start":1138.75,"end":1146.5299,"sentiment":"neutral","sentiment_score":-0.1626525127693363},{"text":"Just for the sake of because they're saying that.","start":1146.99,"end":1149.585,"sentiment":"neutral","sentiment_score":-0.08790501827994983},{"text":"And that's alright.","start":1151.585,"end":1152.565,"sentiment":"neutral","sentiment_score":-0.041966019198298454},{"text":"Uh-huh.","start":1152.945,"end":1153.445,"sentiment":"neutral","sentiment_score":-0.04390339180827141},{"text":"Yeah.","start":1171.62,"end":1171.9401,"sentiment":"neutral","sentiment_score":0.015656881034374237}],"sentiment":"neutral","sentiment_score":-0.1266566899076507,"num_words":37,"start":1138.75,"end":1171.9401},{"sentences":[{"text":"It is affecting.","start":1171.9401,"end":1172.8401,"sentiment":"neutral","sentiment_score":-0.03793944915135702},{"text":"It is No questions asked, which which I understand, which was absolutely, you know, clear and clear cut.","start":1172.9,"end":1197.76,"sentiment":"neutral","sentiment_score":0.0692314464184973},{"text":"I always make sure that every account, every of my accounts has been absolutely clear without any challenges.","start":1197.9,"end":1204.24,"sentiment":"positive","sentiment_score":0.3935205965406365},{"text":"Now now I'm I'm stuck in a situation where I'm sitting somewhere else.","start":1204.78,"end":1210.065,"sentiment":"negative","sentiment_score":-0.42506142075245196},{"text":"I can I have very limited visibility?","start":1210.3849,"end":1213.0449,"sentiment":"negative","sentiment_score":-0.4868259472506387}],"sentiment":"neutral","sentiment_score":-0.012167147029254395,"num_words":59,"start":1171.9401,"end":1213.0449},{"sentences":[{"text":"And the first thing that I said to you, keep me.","start":1213.2649,"end":1216.705,"sentiment":"neutral","sentiment_score":-0.24332871355793692},{"text":"So I'll sit with you guys, and I'll fix this once forever.","start":1216.705,"end":1220.325,"sentiment":"neutral","sentiment_score":-0.10396954417228699},{"text":"Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for.","start":1221.0249,"end":1236.41,"sentiment":"negative","sentiment_score":-0.43542246660217643},{"text":"I'm not saying I'm I'm I'm I'm definitely not liable for.","start":1237.065,"end":1240.1849,"sentiment":"negative","sentiment_score":-0.457125495780598},{"text":"I'm saying which I don't think I'm liable for, which basically there's a discrepancy.","start":1240.1849,"end":1244.605,"sentiment":"negative","sentiment_score":-0.4296543832336153}],"sentiment":"negative","sentiment_score":-0.35302682495158577,"num_words":72,"start":1213.2649,"end":1244.605},{"sentences":[{"text":"Yes.","start":1245.065,"end":1245.385,"sentiment":"neutral","sentiment_score":-0.11632422357797624},{"text":"We'll sit down.","start":1245.385,"end":1246.265,"sentiment":"neutral","sentiment_score":-0.05269628266493479},{"text":"We'll make sure.","start":1246.265,"end":1247.225,"sentiment":"neutral","sentiment_score":0.0527934767305851},{"text":"We'll go through every every piece of information, and we'll see where exactly we are lacking.","start":1247.225,"end":1253.06,"sentiment":"neutral","sentiment_score":-0.017627266002818942},{"text":"If we are lacking in a at every any space, we'll clear this payment out straight away without any problems.","start":1253.06,"end":1258.6001,"sentiment":"neutral","sentiment_score":-0.08979375809431075}],"sentiment":"neutral","sentiment_score":-0.05102195486772892,"num_words":43,"start":1245.065,"end":1258.6001},{"sentences":[{"text":"But in my eyes, right now, as we speak, we do not owe anything because the last payment I made was a lot a lot outstanding payments.","start":1259.06,"end":1267.0801,"sentiment":"negative","sentiment_score":-0.3723390742584511},{"text":"Abi, they had two accounts.","start":1267.515,"end":1269.595,"sentiment":"neutral","sentiment_score":-0.21338193118572235},{"text":"They had three accounts.","start":1269.595,"end":1270.715,"sentiment":"neutral","sentiment_score":-0.17043139412999153},{"text":"They have 100.","start":1270.715,"end":1271.515,"sentiment":"neutral","sentiment_score":-0.17126836876074472},{"text":"Then they had 100 accounts, which is none of my business, which is their problem.","start":1271.515,"end":1276.3351,"sentiment":"negative","sentiment_score":-0.39903958439826964}],"sentiment":"negative","sentiment_score":-0.33891090943857477,"num_words":54,"start":1259.06,"end":1276.3351},{"sentences":[{"text":"They need to sort it out.","start":1276.395,"end":1277.775,"sentiment":"negative","sentiment_score":-0.4134873201449712},{"text":"Now the thing is because of this discrepancy in their system, they cannot hold my installation back.","start":1278.0751,"end":1286.23,"sentiment":"negative","sentiment_score":-0.5513684574295493},{"text":"Now this is exactly what they are trying to do with you.","start":1286.29,"end":1289.11,"sentiment":"negative","sentiment_score":-0.4096119652191798},{"text":"Now should I should I call or COA?","start":1289.33,"end":1300.285,"sentiment":"neutral","sentiment_score":-0.10018990840762854},{"text":"My point is where I'm not sure what what's been happening to.","start":1302.025,"end":1306.905,"sentiment":"negative","sentiment_score":-0.3572018730143706}],"sentiment":"negative","sentiment_score":-0.39740860042246906,"num_words":55,"start":1276.395,"end":1306.905},{"sentences":[{"text":"Would you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000?","start":1306.905,"end":1313.01,"sentiment":"negative","sentiment_score":-0.34941651970148085},{"text":"I can understand.","start":1313.01,"end":1313.83,"sentiment":"neutral","sentiment_score":-0.19231721262137094},{"text":"Sort out You someone asking me to pay that significant amount of money, which even I'm not sure whether I owe that money or not.","start":1314.6901,"end":1328.695,"sentiment":"negative","sentiment_score":-0.35522422432899475},{"text":"There is no way in this world that we have that kind of discrepancy.","start":1384.8049,"end":1387.545,"sentiment":"neutral","sentiment_score":-0.24414293042251042},{"text":"This is a very big demand of what you're talking about.","start":1388.885,"end":1391.3049,"sentiment":"neutral","sentiment_score":-0.05598561330275102}],"sentiment":"neutral","sentiment_score":-0.28054425222416446,"num_words":73,"start":1306.905,"end":1391.3049},{"sentences":[{"text":"This is Okay.","start":1399.605,"end":1488.083,"sentiment":"neutral","sentiment_score":0.04424765706062317},{"text":"Okay.","start":1488.083,"end":1488.4829,"sentiment":"neutral","sentiment_score":0.06585340201854706},{"text":"Bye.","start":1488.4829,"end":1488.8829,"sentiment":"neutral","sentiment_score":0.06545788049697876},{"text":"Bye.","start":1488.8829,"end":1489.3829,"sentiment":"neutral","sentiment_score":-0.12512831389904022}],"sentiment":"neutral","sentiment_score":0.02315432329972585,"num_words":6,"start":1399.605,"end":1489.3829}]}}]},{"alternatives":[{"transcript":"Hello? Hey. Hey, babe. Yeah. Are you free to talk? Hello? Can you hear me? Yes, sir. I can hear you. Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems. So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October. Okay? Because those POs and a payment clear new Huawei. The PO number is just for reference, Huawei LREPO2511. Mhmm. Mhmm. So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know? Yeah. Where is the where is here? So, basically, you know, you made a payment around 38,753. Okay? Yes. Total is within the nineteenth February of payments. There are even a few payments you transferred. The total payment was 28,756. Yes. So all your payment fee that was used to offset your CPA cash account balance. The total balance that was there, 2 Sunrise Drive, which was $18,090. Second one was $40.40 Okay? The total outstanding balance that comes in the system is 32,971. Now this 32,971, this includes four POs. Okay? PostMessage of eight POI, which is which is 21112025 and 10122025. So the total right now become the the total what you what is outstanding is is 17,157. You have you've got the free invert inverter as well. Right? Free batteries free battery. 17,000. Total is 32,971. This means it's 17,000, like, six months plus per year. 32,000. Charge PO's in total. Exactly. Minus $56,000 to 10,000 account. You know? That was you ordered three three different systems, which was 2 Sunrise Drive plus 4042 Swan Street plus class. 4042 Swan Street. It's it's in the Dubai. One was for $96,002.70 dollars. Exactly. So basically, what yes. So you actually transfer 28,028 thousand 756. Mhmm. Yeah. Basically, the whole point is, to be honest, just the total outstanding invoice is there. Now they're asking me the what finance is doing, they're asking me the proof of payment for these these four systems. For proof of payment But how do I solve this? Tell me. But how do I solve Exactly. I know. But can you make a payment of 17,000? Mhmm. The balance payment, $21.11 $20.25 or $10.12 $20.25, which is one is for 11,914, and that is for 5,242. 2 Indoreva. You can't. This will get this will get more and more complicated. It's the best idea like, you know, because you wanna get the job done as well for tomorrow. So I would really suggest to you $17,001.57 payment. When are you coming back? Yeah. Because it's it's in the system. No. No. Your system. Because it shows your PO number. You want a PO number at 2511. But they can't they can't figure it out because because they can't tell you. You see? Go ahead orders Okay. But this is easily one week job, you know, that know? To see where I'm coming from. Project for example, X Y Z in Notting Hill. Customer hasn't paid. Customer pay And they ask me for a proof of payment, and I show that your statement where you sent the payment to, then, you know, I was thinking they would make a payment. Now it's your your job to tell the accounts, not not the customer's job to find the payment. But here, they're asking for a proof of payment, and I don't have that. Your last payment you you you find the payment settle over. So what they did, they settled down the accounts, the old CPA cash accounts, the payment settle out by themselves to make sure the account is all settled. Before that, they didn't settle it. So I told them to settle it. They said, okay. I said, I don't know which PO again, but I want this account to be zero. So minus So basically, they did the same. And now, again, they're asking for the same thing. You know, they're saying this is overdue. Exactly. For me also because, you know, like, Yeah. Maybe maybe there's any other, like, guys. I think the best best way would be the best best way is to 17 overdue payment overdue payments like order move and then, you know, bring your accounts and your account statements and, you know, daily effect down with them. No. It's a big amount. You know? Yeah. That's yeah. Like like, to be to be honest, like, Abhije situation, I don't I don't know what's your cash flow situation is like, but Abhije decided, like, if I was in your place and if I if my cash flow is not is not affecting, then what I will do is I will make payment and try to solve the tomorrow's job out and then, you know, solve out these problems. So, basically, office, you know, you need to come in with with with your all your account details, you know, so that they can track because Mhmm. Now you you are right to to Maybe they do you to See, whatever you're saying, please, I I agree to your point. And I 100% agree to your point. But right now, I'm trying to see here what is the best solution out of it. You know? So my but I'm saying what finance is telling me, you know. I'm just telling you the same thing. I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down. Exactly. But now they're Chinese. Try speaking to Sebastian. Give him a call. Exactly Alright. Okay. Done. 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Hey. Hey, babe. Yeah. Are you free to talk?\n\nHello? Can you hear me? Yes, sir. I can hear you. Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems.\n\nSo, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October. Okay? Because those POs and a payment clear new Huawei. The PO number is just for reference, Huawei LREPO2511. Mhmm.\n\nMhmm. So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know? Yeah. Where is the where is here? So, basically, you know, you made a payment around 38,753.\n\nOkay? Yes. Total is within the nineteenth February of payments. There are even a few payments you transferred. The total payment was 28,756.\n\nYes. So all your payment fee that was used to offset your CPA cash account balance. The total balance that was there, 2 Sunrise Drive, which was $18,090. Second one was $40.40 Okay? The total outstanding balance that comes in the system is 32,971.\n\nNow this 32,971, this includes four POs. Okay? PostMessage of eight POI, which is which is 21112025 and 10122025. So the total right now become the the total what you what is outstanding is is 17,157. You have you've got the free invert inverter as well.\n\nRight? Free batteries free battery. 17,000. Total is 32,971. This means it's 17,000, like, six months plus per year.\n\n32,000. Charge PO's in total. Exactly. Minus $56,000 to 10,000 account. You know?\n\nThat was you ordered three three different systems, which was 2 Sunrise Drive plus 4042 Swan Street plus class. 4042 Swan Street. It's it's in the Dubai. One was for $96,002.70 dollars. Exactly.\n\nSo basically, what yes. So you actually transfer 28,028 thousand 756. Mhmm. Yeah. Basically, the whole point is, to be honest, just the total outstanding invoice is there.\n\nNow they're asking me the what finance is doing, they're asking me the proof of payment for these these four systems. For proof of payment But how do I solve this? Tell me. But how do I solve Exactly. I know.\n\nBut can you make a payment of 17,000? Mhmm. The balance payment, $21.11 $20.25 or $10.12 $20.25, which is one is for 11,914, and that is for 5,242. 2 Indoreva. You can't.\n\nThis will get this will get more and more complicated. It's the best idea like, you know, because you wanna get the job done as well for tomorrow. So I would really suggest to you $17,001.57 payment. When are you coming back? Yeah.\n\nBecause it's it's in the system. No. No. Your system. Because it shows your PO number.\n\nYou want a PO number at 2511. But they can't they can't figure it out because because they can't tell you. You see? Go ahead orders Okay. But this is easily one week job, you know, that know?\n\nTo see where I'm coming from. Project for example, X Y Z in Notting Hill. Customer hasn't paid. Customer pay And they ask me for a proof of payment, and I show that your statement where you sent the payment to, then, you know, I was thinking they would make a payment. Now it's your your job to tell the accounts, not not the customer's job to find the payment.\n\nBut here, they're asking for a proof of payment, and I don't have that. Your last payment you you you find the payment settle over. So what they did, they settled down the accounts, the old CPA cash accounts, the payment settle out by themselves to make sure the account is all settled. Before that, they didn't settle it. So I told them to settle it.\n\nThey said, okay. I said, I don't know which PO again, but I want this account to be zero. So minus So basically, they did the same. And now, again, they're asking for the same thing. You know, they're saying this is overdue.\n\nExactly. For me also because, you know, like, Yeah. Maybe maybe there's any other, like, guys. I think the best best way would be the best best way is to 17 overdue payment overdue payments like order move and then, you know, bring your accounts and your account statements and, you know, daily effect down with them. No.\n\nIt's a big amount. You know? Yeah. That's yeah. Like like, to be to be honest, like, Abhije situation, I don't I don't know what's your cash flow situation is like, but Abhije decided, like, if I was in your place and if I if my cash flow is not is not affecting, then what I will do is I will make payment and try to solve the tomorrow's job out and then, you know, solve out these problems.\n\nSo, basically, office, you know, you need to come in with with with your all your account details, you know, so that they can track because Mhmm. Now you you are right to to Maybe they do you to See, whatever you're saying, please, I I agree to your point. And I 100% agree to your point. But right now, I'm trying to see here what is the best solution out of it. You know?\n\nSo my but I'm saying what finance is telling me, you know. I'm just telling you the same thing. I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down. Exactly. But now they're Chinese.\n\nTry speaking to Sebastian. Give him a call. Exactly Alright. Okay. Done.\n\nAgree.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.04563597589731216},{"text":"Hey.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.06310191005468369},{"text":"Hey, babe.","start":9.599999,"end":10.34,"sentiment":"neutral","sentiment_score":0.21067550778388977},{"text":"Yeah.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.21766957640647888},{"text":"Are you free to talk?","start":11.04,"end":12.179999,"sentiment":"neutral","sentiment_score":0.17050666511058807}],"sentiment":"neutral","sentiment_score":0.16002918034791946,"num_words":10,"start":7.12,"end":12.179999},{"sentences":[{"text":"Hello?","start":14.4,"end":14.9,"sentiment":"neutral","sentiment_score":0.04672051966190338},{"text":"Can you hear me?","start":16.315,"end":17.215,"sentiment":"neutral","sentiment_score":0.002210946986451745},{"text":"Yes, sir.","start":19.835001,"end":20.315,"sentiment":"neutral","sentiment_score":0.14762140065431595},{"text":"I can hear you.","start":20.315,"end":21.295,"sentiment":"neutral","sentiment_score":0.1318235695362091},{"text":"Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems.","start":21.515,"end":30.38,"sentiment":"neutral","sentiment_score":-0.020390001684427263}],"sentiment":"neutral","sentiment_score":0.015171011399117208,"num_words":31,"start":14.4,"end":30.38},{"sentences":[{"text":"So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October.","start":30.919998,"end":39.82,"sentiment":"neutral","sentiment_score":-0.0202185959470543},{"text":"Okay?","start":41.795,"end":42.295,"sentiment":"neutral","sentiment_score":0.00472537986934185},{"text":"Because those POs and a payment clear new Huawei.","start":42.595,"end":45.655,"sentiment":"neutral","sentiment_score":-0.010705732430020968},{"text":"The PO number is just for reference, Huawei LREPO2511.","start":51.075,"end":55.44,"sentiment":"neutral","sentiment_score":-0.007026992893467347},{"text":"Mhmm.","start":66.88,"end":67.38,"sentiment":"neutral","sentiment_score":-0.018541093915700912}],"sentiment":"neutral","sentiment_score":-0.014719508399832108,"num_words":42,"start":30.919998,"end":67.38},{"sentences":[{"text":"Mhmm.","start":74.705,"end":75.205,"sentiment":"neutral","sentiment_score":-0.02647281251847744},{"text":"So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know?","start":75.745,"end":85.47,"sentiment":"neutral","sentiment_score":-0.16471812073141337},{"text":"Yeah.","start":87.15,"end":87.31,"sentiment":"neutral","sentiment_score":-0.13448306918144226},{"text":"Where is the where is here?","start":87.31,"end":89.33,"sentiment":"neutral","sentiment_score":-0.12723909815152487},{"text":"So, basically, you know, you made a payment around 38,753.","start":132.72499,"end":139.38,"sentiment":"neutral","sentiment_score":-0.019291928224265575}],"sentiment":"neutral","sentiment_score":-0.11609663598631557,"num_words":38,"start":74.705,"end":139.38},{"sentences":[{"text":"Okay?","start":149.62001,"end":150.12001,"sentiment":"neutral","sentiment_score":0.01126052439212799},{"text":"Yes.","start":150.5,"end":151.0,"sentiment":"neutral","sentiment_score":0.08063062280416489},{"text":"Total is within the nineteenth February of payments.","start":151.70001,"end":153.46,"sentiment":"neutral","sentiment_score":0.07216025656089187},{"text":"There are even a few payments you transferred.","start":153.46,"end":155.16,"sentiment":"neutral","sentiment_score":0.04224482411518693},{"text":"The total payment was 28,756.","start":155.735,"end":159.255,"sentiment":"neutral","sentiment_score":0.008779006078839302}],"sentiment":"neutral","sentiment_score":0.045696818391266075,"num_words":23,"start":149.62001,"end":159.255},{"sentences":[{"text":"Yes.","start":159.255,"end":159.755,"sentiment":"neutral","sentiment_score":0.07224582135677338},{"text":"So all your payment fee that was used to offset your CPA cash account balance.","start":160.13501,"end":166.315,"sentiment":"neutral","sentiment_score":0.042814191927512485},{"text":"The total balance that was there, 2 Sunrise Drive, which was $18,090.","start":168.51001,"end":178.85,"sentiment":"neutral","sentiment_score":0.0395629631044964},{"text":"Second one was $40.40 Okay?","start":181.63,"end":198.41,"sentiment":"neutral","sentiment_score":0.019753464683890342},{"text":"The total outstanding balance that comes in the system is 32,971.","start":198.41,"end":203.87,"sentiment":"neutral","sentiment_score":-0.03635747341269797}],"sentiment":"neutral","sentiment_score":0.02018294030461799,"num_words":44,"start":159.255,"end":203.87},{"sentences":[{"text":"Now this 32,971, this includes four POs.","start":206.17,"end":211.905,"sentiment":"neutral","sentiment_score":0.004095097804175956},{"text":"Okay?","start":211.905,"end":212.405,"sentiment":"neutral","sentiment_score":0.006635634228587151},{"text":"PostMessage of eight POI, which is which is 21112025 and 10122025.","start":215.02501,"end":224.005,"sentiment":"neutral","sentiment_score":-0.009250708898021416},{"text":"So the total right now become the the total what you what is outstanding is is 17,157.","start":235.25,"end":247.055,"sentiment":"neutral","sentiment_score":-0.0079933726502692},{"text":"You have you've got the free invert inverter as well.","start":266.41998,"end":269.565,"sentiment":"neutral","sentiment_score":0.13476653695106505}],"sentiment":"neutral","sentiment_score":0.024898294683383858,"num_words":46,"start":206.17,"end":269.565},{"sentences":[{"text":"Right?","start":269.565,"end":269.805,"sentiment":"neutral","sentiment_score":0.0927690416574478},{"text":"Free batteries free battery.","start":269.805,"end":278.065,"sentiment":"neutral","sentiment_score":0.08428720571100712},{"text":"17,000.","start":436.705,"end":437.84497,"sentiment":"neutral","sentiment_score":-0.08958107233047485},{"text":"Total is 32,971.","start":442.22,"end":444.78,"sentiment":"neutral","sentiment_score":-0.10982276995976765},{"text":"This means it's 17,000, like, six months plus per year.","start":444.78,"end":450.16,"sentiment":"neutral","sentiment_score":-0.13448566049337388}],"sentiment":"neutral","sentiment_score":-0.07020990119168632,"num_words":19,"start":269.565,"end":450.16},{"sentences":[{"text":"32,000.","start":455.375,"end":456.435,"sentiment":"neutral","sentiment_score":-0.016330527141690254},{"text":"Charge PO's in total.","start":456.495,"end":457.79498,"sentiment":"neutral","sentiment_score":-0.02880304539576173},{"text":"Exactly.","start":464.495,"end":464.995,"sentiment":"neutral","sentiment_score":-0.011480564251542091},{"text":"Minus $56,000 to 10,000 account.","start":465.615,"end":486.805,"sentiment":"neutral","sentiment_score":-0.034443439729511735},{"text":"You know?","start":486.805,"end":490.805,"sentiment":"neutral","sentiment_score":-0.04177166149020195}],"sentiment":"neutral","sentiment_score":-0.030675676508018605,"num_words":13,"start":455.375,"end":490.805},{"sentences":[{"text":"That was you ordered three three different systems, which was 2 Sunrise Drive plus 4042 Swan Street plus class.","start":490.805,"end":501.61002,"sentiment":"neutral","sentiment_score":0.004093165043741465},{"text":"4042 Swan Street.","start":501.61002,"end":503.15,"sentiment":"neutral","sentiment_score":0.0037235106186320386},{"text":"It's it's in the Dubai.","start":503.29,"end":505.95,"sentiment":"neutral","sentiment_score":0.0010298662586137653},{"text":"One was for $96,002.70 dollars.","start":507.13,"end":509.87,"sentiment":"neutral","sentiment_score":-0.0026160057284869255},{"text":"Exactly.","start":522.545,"end":523.045,"sentiment":"neutral","sentiment_score":0.029775671660900116}],"sentiment":"neutral","sentiment_score":0.0033571406666217654,"num_words":33,"start":490.805,"end":523.045},{"sentences":[{"text":"So basically, what yes.","start":523.985,"end":525.665,"sentiment":"neutral","sentiment_score":0.0021074297837913036},{"text":"So you actually transfer 28,028 thousand 756.","start":525.665,"end":533.86,"sentiment":"neutral","sentiment_score":-0.013886003621986933},{"text":"Mhmm.","start":541.52,"end":542.02,"sentiment":"neutral","sentiment_score":-0.12099361419677734},{"text":"Yeah.","start":585.46,"end":585.62006,"sentiment":"neutral","sentiment_score":-0.15673086047172546},{"text":"Basically, the whole point is, to be honest, just the total outstanding invoice is there.","start":585.62006,"end":593.4,"sentiment":"neutral","sentiment_score":-0.27733155687650046}],"sentiment":"neutral","sentiment_score":-0.16165964764409832,"num_words":28,"start":523.985,"end":593.4},{"sentences":[{"text":"Now they're asking me the what finance is doing, they're asking me the proof of payment for these these four systems.","start":594.02,"end":599.48004,"sentiment":"neutral","sentiment_score":-0.23256784606547581},{"text":"For proof of payment But how do I solve this?","start":603.17505,"end":648.47003,"sentiment":"neutral","sentiment_score":-0.25072246193885805},{"text":"Tell me.","start":648.47003,"end":649.37006,"sentiment":"neutral","sentiment_score":-0.13077695667743683},{"text":"But how do I solve Exactly.","start":651.59,"end":666.90497,"sentiment":"neutral","sentiment_score":-0.09211308260758717},{"text":"I know.","start":666.90497,"end":667.225,"sentiment":"neutral","sentiment_score":-0.05577485263347626}],"sentiment":"neutral","sentiment_score":-0.20285198783002248,"num_words":41,"start":594.02,"end":667.225},{"sentences":[{"text":"But can you make a payment of 17,000?","start":667.225,"end":669.24,"sentiment":"neutral","sentiment_score":-0.06733170617371798},{"text":"Mhmm.","start":669.72,"end":670.22,"sentiment":"neutral","sentiment_score":-0.033500880002975464},{"text":"The balance payment, $21.11 $20.25 or $10.12 $20.25, which is one is for 11,914, and that is for 5,242.","start":675.04,"end":689.095,"sentiment":"neutral","sentiment_score":-0.039458367973566055},{"text":"2 Indoreva.","start":690.27496,"end":691.095,"sentiment":"neutral","sentiment_score":-0.013052354101091623},{"text":"You can't.","start":694.115,"end":694.855,"sentiment":"neutral","sentiment_score":-0.14551755040884018}],"sentiment":"neutral","sentiment_score":-0.05121885405969806,"num_words":32,"start":667.225,"end":694.855},{"sentences":[{"text":"This will get this will get more and more complicated.","start":704.1,"end":707.56,"sentiment":"negative","sentiment_score":-0.3735207378864288},{"text":"It's the best idea like, you know, because you wanna get the job done as well for tomorrow.","start":708.555,"end":713.935,"sentiment":"neutral","sentiment_score":-0.0809915918442938},{"text":"So I would really suggest to you $17,001.57 payment.","start":714.315,"end":718.815,"sentiment":"neutral","sentiment_score":-0.02745161619451311},{"text":"When are you coming back?","start":724.49,"end":725.87,"sentiment":"neutral","sentiment_score":-0.05029657557606697},{"text":"Yeah.","start":760.5,"end":760.66003,"sentiment":"neutral","sentiment_score":-0.11516563594341278}],"sentiment":"neutral","sentiment_score":-0.13504114166595216,"num_words":43,"start":704.1,"end":760.66003},{"sentences":[{"text":"Because it's it's in the system.","start":760.66003,"end":762.2,"sentiment":"neutral","sentiment_score":-0.18182413776715597},{"text":"No.","start":769.65497,"end":769.89496,"sentiment":"negative","sentiment_score":-0.35958021879196167},{"text":"No.","start":769.89496,"end":770.055,"sentiment":"neutral","sentiment_score":-0.26553985476493835},{"text":"Your system.","start":770.055,"end":770.535,"sentiment":"neutral","sentiment_score":-0.13863936066627502},{"text":"Because it shows your PO number.","start":770.535,"end":772.39496,"sentiment":"neutral","sentiment_score":-0.09058038642009099}],"sentiment":"neutral","sentiment_score":-0.15855162125080824,"num_words":16,"start":760.66003,"end":772.39496},{"sentences":[{"text":"You want a PO number at 2511.","start":772.77496,"end":775.035,"sentiment":"neutral","sentiment_score":-0.054860985172646384},{"text":"But they can't they can't figure it out because because they can't tell you.","start":839.19,"end":846.33,"sentiment":"negative","sentiment_score":-0.42609306957040516},{"text":"You see?","start":848.15,"end":848.89,"sentiment":"neutral","sentiment_score":-0.18240796029567719},{"text":"Go ahead orders Okay.","start":868.3,"end":905.02,"sentiment":"neutral","sentiment_score":0.02360725775361061},{"text":"But this is easily one week job, you know, that know?","start":905.32,"end":939.695,"sentiment":"neutral","sentiment_score":0.015553650869564577}],"sentiment":"neutral","sentiment_score":-0.16970070000541837,"num_words":38,"start":772.77496,"end":939.695},{"sentences":[{"text":"To see where I'm coming from.","start":939.755,"end":941.295,"sentiment":"neutral","sentiment_score":-0.009776356474806866},{"text":"Project for example, X Y Z in Notting Hill.","start":945.355,"end":948.655,"sentiment":"neutral","sentiment_score":0.01049599258436097},{"text":"Customer hasn't paid.","start":950.555,"end":951.615,"sentiment":"neutral","sentiment_score":-0.10999712099631627},{"text":"Customer pay And they ask me for a proof of payment, and I show that your statement where you sent the payment to, then, you know, I was thinking they would make a payment.","start":951.995,"end":961.33,"sentiment":"neutral","sentiment_score":-0.12475621481152142},{"text":"Now it's your your job to tell the accounts, not not the customer's job to find the payment.","start":961.39,"end":967.01,"sentiment":"neutral","sentiment_score":-0.10469703417685297}],"sentiment":"neutral","sentiment_score":-0.0917206212479089,"num_words":70,"start":939.755,"end":967.01},{"sentences":[{"text":"But here, they're asking for a proof of payment, and I don't have that.","start":967.225,"end":970.125,"sentiment":"neutral","sentiment_score":-0.24880818596908025},{"text":"Your last payment you you you find the payment settle over.","start":971.46497,"end":981.16,"sentiment":"neutral","sentiment_score":-0.19706071642312137},{"text":"So what they did, they settled down the accounts, the old CPA cash accounts, the payment settle out by themselves to make sure the account is all settled.","start":981.16,"end":993.0,"sentiment":"neutral","sentiment_score":-0.15403370639043196},{"text":"Before that, they didn't settle it.","start":993.0,"end":997.035,"sentiment":"neutral","sentiment_score":-0.2117009088397026},{"text":"So I told them to settle it.","start":997.035,"end":998.475,"sentiment":"neutral","sentiment_score":-0.2372059396335057}],"sentiment":"neutral","sentiment_score":-0.19537232263070164,"num_words":66,"start":967.225,"end":998.475},{"sentences":[{"text":"They said, okay.","start":998.475,"end":1000.095,"sentiment":"neutral","sentiment_score":-0.23518207669258118},{"text":"I said, I don't know which PO again, but I want this account to be zero.","start":1000.15497,"end":1003.995,"sentiment":"neutral","sentiment_score":-0.2013068087399006},{"text":"So minus So basically, they did the same.","start":1003.995,"end":1010.38,"sentiment":"neutral","sentiment_score":-0.23850298020988703},{"text":"And now, again, they're asking for the same thing.","start":1012.04004,"end":1015.08,"sentiment":"negative","sentiment_score":-0.3440319531493717},{"text":"You know, they're saying this is overdue.","start":1015.08,"end":1017.9,"sentiment":"negative","sentiment_score":-0.5400815648691994}],"sentiment":"neutral","sentiment_score":-0.29561250102381376,"num_words":43,"start":998.475,"end":1017.9},{"sentences":[{"text":"Exactly.","start":1028.535,"end":1029.035,"sentiment":"neutral","sentiment_score":-0.21429292857646945},{"text":"For me also because, you know, like, Yeah.","start":1029.175,"end":1065.7201,"sentiment":"neutral","sentiment_score":-0.11722198780626059},{"text":"Maybe maybe there's any other, like, guys.","start":1065.7201,"end":1067.8,"sentiment":"neutral","sentiment_score":-0.031008242230330194},{"text":"I think the best best way would be the best best way is to 17 overdue payment overdue payments like order move and then, you know, bring your accounts and your account statements and, you know, daily effect down with them.","start":1067.8,"end":1097.4099,"sentiment":"neutral","sentiment_score":0.08993556895634024},{"text":"No.","start":1097.4099,"end":1097.6499,"sentiment":"neutral","sentiment_score":-0.27236688137054443}],"sentiment":"neutral","sentiment_score":0.03527353308966447,"num_words":58,"start":1028.535,"end":1097.6499},{"sentences":[{"text":"It's a big amount.","start":1097.6499,"end":1098.37,"sentiment":"neutral","sentiment_score":-0.2829348221421242},{"text":"You know?","start":1098.37,"end":1098.95,"sentiment":"neutral","sentiment_score":-0.22613924741744995},{"text":"Yeah.","start":1132.9501,"end":1133.27,"sentiment":"neutral","sentiment_score":-0.05974014848470688},{"text":"That's yeah.","start":1133.27,"end":1148.045,"sentiment":"neutral","sentiment_score":-0.05652456544339657},{"text":"Like like, to be to be honest, like, Abhije situation, I don't I don't know what's your cash flow situation is like, but Abhije decided, like, if I was in your place and if I if my cash flow is not is not affecting, then what I will do is I will make payment and try to solve the tomorrow's job out and then, you know, solve out these problems.","start":1148.16,"end":1173.365,"sentiment":"neutral","sentiment_score":-0.06861077645527465}],"sentiment":"neutral","sentiment_score":-0.08303242297017877,"num_words":79,"start":1097.6499,"end":1173.365},{"sentences":[{"text":"So, basically, office, you know, you need to come in with with with your all your account details, you know, so that they can track because Mhmm.","start":1174.385,"end":1330.715,"sentiment":"neutral","sentiment_score":0.08238582920145106},{"text":"Now you you are right to to Maybe they do you to See, whatever you're saying, please, I I agree to your point.","start":1330.7749,"end":1344.32,"sentiment":"neutral","sentiment_score":0.005443918073306913},{"text":"And I 100% agree to your point.","start":1344.46,"end":1346.2999,"sentiment":"neutral","sentiment_score":0.1250508427619934},{"text":"But right now, I'm trying to see here what is the best solution out of it.","start":1346.2999,"end":1349.74,"sentiment":"neutral","sentiment_score":-0.20772390952333808},{"text":"You know?","start":1349.74,"end":1350.3999,"sentiment":"neutral","sentiment_score":-0.10207245871424675}],"sentiment":"neutral","sentiment_score":-0.0040365875512361525,"num_words":75,"start":1174.385,"end":1350.3999},{"sentences":[{"text":"So my but I'm saying what finance is telling me, you know.","start":1350.62,"end":1354.395,"sentiment":"neutral","sentiment_score":-0.2700120098888874},{"text":"I'm just telling you the same thing.","start":1354.395,"end":1356.015,"sentiment":"neutral","sentiment_score":-0.2630471246583121},{"text":"I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down.","start":1366.37,"end":1382.205,"sentiment":"neutral","sentiment_score":-0.3065208155055379},{"text":"Exactly.","start":1385.4049,"end":1385.9049,"sentiment":"neutral","sentiment_score":-0.21920132637023929},{"text":"But now they're Chinese.","start":1388.605,"end":1393.825,"sentiment":"neutral","sentiment_score":-0.08500875439494848}],"sentiment":"neutral","sentiment_score":-0.2809120209248208,"num_words":67,"start":1350.62,"end":1393.825},{"sentences":[{"text":"Try speaking to Sebastian.","start":1394.205,"end":1395.325,"sentiment":"neutral","sentiment_score":-0.02490050718188286},{"text":"Give him a call.","start":1395.325,"end":1396.225,"sentiment":"neutral","sentiment_score":0.017271392047405243},{"text":"Exactly Alright.","start":1412.815,"end":1438.705,"sentiment":"neutral","sentiment_score":0.04835573397576809},{"text":"Okay.","start":1445.805,"end":1446.305,"sentiment":"neutral","sentiment_score":0.050742074847221375},{"text":"Done.","start":1483.78,"end":1484.26,"sentiment":"neutral","sentiment_score":0.038180358707904816}],"sentiment":"neutral","sentiment_score":0.012926453414062658,"num_words":12,"start":1394.205,"end":1484.26},{"sentences":[{"text":"Agree.","start":1484.26,"end":1484.76,"sentiment":"neutral","sentiment_score":0.11112569272518158}],"sentiment":"neutral","sentiment_score":0.11112569272518158,"num_words":1,"start":1484.26,"end":1484.76}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hey.\n\nChannel 0: Hello?\n\nChannel 1: Hey, babe. Yeah. Are you free to talk?\n\nChannel 0: Hey. Yeah. Yeah.\n\nChannel 1: Hello?\n\nChannel 0: Go on. Go on.\n\nChannel 1: Can you hear me?\n\nChannel 0: Uh-huh. I can hear you. Can you hear me?\n\nChannel 1: Yes, sir. I can hear you. Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems. So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October. Okay?\n\nBecause those POs and a payment clear new Huawei. The PO number is just for reference, Huawei LREPO2511. Mhmm. Mhmm. So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know?\n\nYeah. Where is the where is here? So, basically, you know, you made a payment around 38,753. Okay? Yes.\n\nTotal is within the nineteenth February of payments. There are even a few payments you transferred. The total payment was 28,756. Yes. So all your payment fee that was used to offset your CPA cash account balance.\n\nThe total balance that was there, 2 Sunrise Drive, which was $18,090. Second one was $40.40 Okay? The total outstanding balance that comes in the system is 32,971. Now this 32,971, this includes four POs. Okay?\n\nPostMessage of eight POI, which is which is 21112025 and 10122025. So the total right now become the the total what you what is outstanding is is 17,157.\n\nChannel 0: Yeah.\n\nChannel 1: You have you've got the free invert inverter as well. Right? Free batteries free battery.\n\nChannel 0: Yeah. I'm sorry. Problem confusion. To be over here. I have no idea.\n\nAgain, I will look into it, but Okay. Now outstanding\n\nChannel 1: 17,000.\n\nChannel 0: $17,000 outstanding.\n\nChannel 1: Total is 32,971. This means it's 17,000, like, six months plus per year.\n\nChannel 0: 32,000.\n\nChannel 1: 32,000. Charge PO's in total.\n\nChannel 0: 32,030 thousand 32,000\n\nChannel 1: Exactly. Minus $56,000 to 10,000\n\nChannel 0: How would it be possible to? We we sat down. We cleared it out. Right?\n\nChannel 1: account. You know? That was you ordered three three different systems, which was 2 Sunrise Drive plus 4042 Swan Street plus class. 4042 Swan Street. It's it's in the Dubai.\n\nOne was for $96,002.70 dollars. Exactly. So basically, what yes. So you actually transfer 28,028 thousand 756.\n\nChannel 0: And I\n\nChannel 1: Mhmm.\n\nChannel 0: shouldn't be the person who should be penalized for this. Delivery Sensibly, there's something big wrong?\n\nChannel 1: Yeah. Basically, the whole point is, to be honest, just the total outstanding invoice is there. Now they're asking me the what finance is doing, they're asking me the proof of payment for these these four systems. For proof of payment\n\nChannel 0: Uh-huh. That can't be right. Yeah. That can't be right. But they could be upfront.\n\nThat can't\n\nChannel 1: But how do I solve this?\n\nChannel 0: be\n\nChannel 1: Tell\n\nChannel 0: right.\n\nChannel 1: me. But how do I solve\n\nChannel 0: If you ask me, he may make a payment of $32,000, and then only we'll release the order. It's not practically feasible for us.\n\nChannel 1: Exactly. I know. But can you make a payment of 17,000? Mhmm. The balance payment, $21.11 $20.25 or $10.12 $20.25, which is one is for 11,914, and that is for 5,242.\n\n2 Indoreva.\n\nChannel 0: Yeah.\n\nChannel 1: You can't.\n\nChannel 0: Yeah. He changed me, Jay Z. Make\n\nChannel 1: This will get this will get more and more complicated. It's the best idea like, you know, because you wanna get the job done as well for tomorrow. So I would really suggest to you $17,001.57 payment. When are you coming back?\n\nChannel 0: Yeah. I'm coming back on twentieth. We need to have a cash flow in order to make that payment. And you're asking me something which basically payment I had no issues in that because I knew that there was only one payment which was pending and which basically, I made it straight away the moment you asked. But the thing is, I'm not sure even about the $17,000.\n\nHow can you how can they ask me to make a payment of something which even I'm not sure that payment is due or not?\n\nChannel 1: Yeah. Because it's it's in the system.\n\nChannel 0: No. We don't have any access. We don't have any access to any system.\n\nChannel 1: No. No. Your system. Because it shows your PO number. You want a PO number at 2511.\n\nChannel 0: PO PO numbers. PO numbers. Pick up. So we need to clarify that. We need to get on to the bottom of that.\n\nSo the very best thing, I would say, accounts team, so they can log in onto our system, which is basically system live here. You will you'll you'll be able to figure it out.\n\nChannel 1: But\n\nChannel 0: And\n\nChannel 1: they can't they can't figure it out because because they can't tell you. You see?\n\nChannel 0: Rather than basically it's it's it's it's a moment where I've been asked for something, which is I'm not even sure, Kiana, whether I owe you that money or not.\n\nChannel 1: Go\n\nChannel 0: Proof of order proof of pickups\n\nChannel 1: ahead orders\n\nChannel 0: proof of pickups best system\n\nChannel 1: Okay.\n\nChannel 0: installed.\n\nChannel 1: But this is easily one week job, you know, that know? To see where I'm coming from. Project for example, X Y Z in Notting Hill. Customer hasn't paid. Customer pay And they ask me for a proof of payment, and I show that your statement where you sent the payment to, then, you know, I was thinking they would make a payment.\n\nNow it's your your job to tell the accounts, not not the customer's job to find the payment. But here, they're asking for a proof of payment, and I don't have that. Your last\n\nChannel 0: I'm a take\n\nChannel 1: payment\n\nChannel 0: a\n\nChannel 1: you you\n\nChannel 0: Mhmm.\n\nChannel 1: you find the payment settle over. So what they did, they settled down the accounts, the old CPA cash accounts, the payment settle out by themselves to make sure the account is all settled. Before that, they didn't settle it. So I told them to settle it. They said, okay.\n\nI said, I don't know which PO again, but I want this account to be zero. So minus So basically, they did the same. And now, again, they're asking for the same thing. You know, they're saying this is overdue.\n\nChannel 0: This consumes more time than anything else. Unnecessary.\n\nChannel 1: Exactly. For me also because, you know, like, Yeah. Maybe maybe there's any other, like, guys. I think the best best way would be the best best way is to 17 overdue payment overdue payments like order move and then, you know, bring your accounts and your account statements\n\nChannel 0: Yeah.\n\nChannel 1: and, you know, daily effect\n\nChannel 0: Yeah.\n\nChannel 1: down\n\nChannel 0: To to make over the $17,000 to to\n\nChannel 1: with\n\nChannel 0: make over $17,000 is a small amount.\n\nChannel 1: them. No. It's a big amount. You know?\n\nChannel 0: Just to satisfy their ego. You want me to make that payment? Is is it is it is it problem accounts They cannot put me in a gunpoint and ask me to pay make that payment before they release the order because they have that problem in their system, not in my system. And from\n\nChannel 1: Yeah.\n\nChannel 0: day one,\n\nChannel 1: That's\n\nChannel 0: we've been having this conversation. One on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not? Just for the\n\nChannel 1: yeah.\n\nChannel 0: sake of\n\nChannel 1: Like\n\nChannel 0: because they're saying that.\n\nChannel 1: like, to be to\n\nChannel 0: And that's\n\nChannel 1: be honest,\n\nChannel 0: alright.\n\nChannel 1: like, Abhije\n\nChannel 0: Uh-huh.\n\nChannel 1: situation, I don't I don't know what's your cash flow situation is like, but Abhije decided, like, if I was in your place and if I if my cash flow is not is not affecting, then what I will do is I will make payment and try to solve the tomorrow's job out and then, you\n\nChannel 0: Yeah.\n\nChannel 1: know,\n\nChannel 0: It\n\nChannel 1: solve\n\nChannel 0: is\n\nChannel 1: out\n\nChannel 0: affecting.\n\nChannel 1: these problems.\n\nChannel 0: It is\n\nChannel 1: So, basically, office, you know, you need to come in with with with your all your account details, you know, so that they can track because\n\nChannel 0: No questions asked, which which I understand, which was absolutely, you know, clear and clear cut. I always make sure that every account, every of my accounts has been absolutely clear without any challenges. Now now I'm I'm stuck in a situation where I'm sitting somewhere else. I can I have very limited visibility? And the first thing that I said to you, keep me.\n\nSo I'll sit with you guys, and I'll fix this once forever. Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for. I'm not saying I'm I'm I'm I'm definitely not liable for. I'm saying which I don't think I'm liable for, which basically there's a discrepancy. Yes.\n\nWe'll sit down. We'll make sure. We'll go through every every piece of information, and we'll see where exactly we are lacking. If we are lacking in a at every any space, we'll clear this payment out straight away without any problems. But in my eyes, right now, as we speak, we do not owe anything because the last payment I made was a lot a lot outstanding payments.\n\nAbi, they had two accounts. They had three accounts. They have 100. Then they had 100 accounts, which is none of my business, which is their problem. They need to sort it out.\n\nNow the thing is because of this discrepancy in their system, they cannot hold my installation back. Now this is exactly what they are trying to do with you. Now should I should I call or COA? My point is where I'm not sure what what's been happening to. Would you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000?\n\nI can understand. Sort out You someone asking me to pay that significant amount of money, which even I'm not sure whether I owe that money or not.\n\nChannel 1: Mhmm. Now you you are right to to Maybe they do you to See, whatever you're saying, please, I I agree to your point. And I 100% agree to your point. But right now, I'm trying to see here what is the best solution out of it. You know?\n\nSo my but I'm saying what finance is telling me, you know. I'm just telling you the same thing. I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down.\n\nChannel 0: There is no\n\nChannel 1: Exactly.\n\nChannel 0: way in this world that we have that kind of discrepancy.\n\nChannel 1: But now\n\nChannel 0: This is\n\nChannel 1: they're\n\nChannel 0: a very big demand of what you're talking about.\n\nChannel 1: Chinese. Try speaking to Sebastian. Give him a call.\n\nChannel 0: This is\n\nChannel 1: Exactly Alright. Okay. Done. Agree.\n\nChannel 0: Okay. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.06776492297649384}],"sentiment":"neutral","sentiment_score":0.06776492297649384,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Hello?","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.04563597589731216}],"sentiment":"neutral","sentiment_score":0.04563597589731216,"channel":1,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.03920662030577659}],"sentiment":"neutral","sentiment_score":0.03920662030577659,"channel":0,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Hey.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.06310191005468369}],"sentiment":"neutral","sentiment_score":0.06310191005468369,"channel":1,"num_words":1,"start":9.28,"end":9.599999},{"sentences":[{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.054705411195755005}],"sentiment":"neutral","sentiment_score":0.054705411195755005,"channel":0,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Hey, babe.","start":9.599999,"end":10.34,"sentiment":"neutral","sentiment_score":0.21067550778388977},{"text":"Yeah.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.21766957640647888},{"text":"Are you free to talk?","start":11.04,"end":12.179999,"sentiment":"neutral","sentiment_score":0.17050666511058807}],"sentiment":"neutral","sentiment_score":0.18644423969089985,"channel":1,"num_words":8,"start":9.599999,"end":12.179999},{"sentences":[{"text":"Hey.","start":13.835,"end":13.995,"sentiment":"neutral","sentiment_score":0.07647912949323654},{"text":"Yeah.","start":13.995,"end":14.235,"sentiment":"neutral","sentiment_score":0.09093886613845824},{"text":"Yeah.","start":14.235,"end":14.475,"sentiment":"neutral","sentiment_score":0.0703103095293045}],"sentiment":"neutral","sentiment_score":0.07924276838699977,"channel":0,"num_words":3,"start":13.835,"end":14.475},{"sentences":[{"text":"Hello?","start":14.4,"end":14.9,"sentiment":"neutral","sentiment_score":0.04672051966190338}],"sentiment":"neutral","sentiment_score":0.04672051966190338,"channel":1,"num_words":1,"start":14.4,"end":14.9},{"sentences":[{"text":"Go on.","start":14.475,"end":14.955,"sentiment":"neutral","sentiment_score":0.06601663492619991},{"text":"Go on.","start":14.955,"end":15.615,"sentiment":"neutral","sentiment_score":0.03481918387115002}],"sentiment":"neutral","sentiment_score":0.050417909398674965,"channel":0,"num_words":4,"start":14.475,"end":15.615},{"sentences":[{"text":"Can you hear me?","start":16.315,"end":17.215,"sentiment":"neutral","sentiment_score":0.002210946986451745}],"sentiment":"neutral","sentiment_score":0.002210946986451745,"channel":1,"num_words":4,"start":16.315,"end":17.215},{"sentences":[{"text":"Uh-huh.","start":17.675,"end":18.155,"sentiment":"neutral","sentiment_score":-0.008841347880661488},{"text":"I can hear you.","start":18.155,"end":18.715,"sentiment":"neutral","sentiment_score":0.007632771041244268},{"text":"Can you hear me?","start":18.715,"end":19.615,"sentiment":"neutral","sentiment_score":0.005627325503155589}],"sentiment":"neutral","sentiment_score":0.004911004255215327,"channel":0,"num_words":9,"start":17.675,"end":19.615},{"sentences":[{"text":"Yes, sir.","start":19.835001,"end":20.315,"sentiment":"neutral","sentiment_score":0.14762140065431595},{"text":"I can hear you.","start":20.315,"end":21.295,"sentiment":"neutral","sentiment_score":0.1318235695362091},{"text":"Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems.","start":21.515,"end":30.38,"sentiment":"neutral","sentiment_score":-0.020390001684427263},{"text":"So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October.","start":30.919998,"end":39.82,"sentiment":"neutral","sentiment_score":-0.0202185959470543},{"text":"Okay?","start":41.795,"end":42.295,"sentiment":"neutral","sentiment_score":0.00472537986934185}],"sentiment":"neutral","sentiment_score":-0.0005172792898148907,"channel":1,"num_words":49,"start":19.835001,"end":42.295},{"sentences":[{"text":"Because those POs and a payment clear new Huawei.","start":42.595,"end":45.655,"sentiment":"neutral","sentiment_score":-0.010705732430020968},{"text":"The PO number is just for reference, Huawei LREPO2511.","start":51.075,"end":55.44,"sentiment":"neutral","sentiment_score":-0.007026992893467347},{"text":"Mhmm.","start":66.88,"end":67.38,"sentiment":"neutral","sentiment_score":-0.018541093915700912},{"text":"Mhmm.","start":74.705,"end":75.205,"sentiment":"neutral","sentiment_score":-0.02647281251847744},{"text":"So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know?","start":75.745,"end":85.47,"sentiment":"neutral","sentiment_score":-0.16471812073141337}],"sentiment":"neutral","sentiment_score":-0.087474271224346,"channel":1,"num_words":40,"start":42.595,"end":85.47},{"sentences":[{"text":"Yeah.","start":87.15,"end":87.31,"sentiment":"neutral","sentiment_score":-0.13448306918144226},{"text":"Where is the where is here?","start":87.31,"end":89.33,"sentiment":"neutral","sentiment_score":-0.12723909815152487},{"text":"So, basically, you know, you made a payment around 38,753.","start":132.72499,"end":139.38,"sentiment":"neutral","sentiment_score":-0.019291928224265575},{"text":"Okay?","start":149.62001,"end":150.12001,"sentiment":"neutral","sentiment_score":0.01126052439212799},{"text":"Yes.","start":150.5,"end":151.0,"sentiment":"neutral","sentiment_score":0.08063062280416489}],"sentiment":"neutral","sentiment_score":-0.05257609437562918,"channel":1,"num_words":19,"start":87.15,"end":151.0},{"sentences":[{"text":"Total is within the nineteenth February of payments.","start":151.70001,"end":153.46,"sentiment":"neutral","sentiment_score":0.07216025656089187},{"text":"There are even a few payments you transferred.","start":153.46,"end":155.16,"sentiment":"neutral","sentiment_score":0.04224482411518693},{"text":"The total payment was 28,756.","start":155.735,"end":159.255,"sentiment":"neutral","sentiment_score":0.008779006078839302},{"text":"Yes.","start":159.255,"end":159.755,"sentiment":"neutral","sentiment_score":0.07224582135677338},{"text":"So all your payment fee that was used to offset your CPA cash account balance.","start":160.13501,"end":166.315,"sentiment":"neutral","sentiment_score":0.042814191927512485}],"sentiment":"neutral","sentiment_score":0.04523228043438615,"channel":1,"num_words":37,"start":151.70001,"end":166.315},{"sentences":[{"text":"The total balance that was there, 2 Sunrise Drive, which was $18,090.","start":168.51001,"end":178.85,"sentiment":"neutral","sentiment_score":0.0395629631044964},{"text":"Second one was $40.40 Okay?","start":181.63,"end":198.41,"sentiment":"neutral","sentiment_score":0.019753464683890342},{"text":"The total outstanding balance that comes in the system is 32,971.","start":198.41,"end":203.87,"sentiment":"neutral","sentiment_score":-0.03635747341269797},{"text":"Now this 32,971, this includes four POs.","start":206.17,"end":211.905,"sentiment":"neutral","sentiment_score":0.004095097804175956},{"text":"Okay?","start":211.905,"end":212.405,"sentiment":"neutral","sentiment_score":0.006635634228587151}],"sentiment":"neutral","sentiment_score":0.005802555333098603,"channel":1,"num_words":36,"start":168.51001,"end":212.405},{"sentences":[{"text":"PostMessage of eight POI, which is which is 21112025 and 10122025.","start":215.02501,"end":224.005,"sentiment":"neutral","sentiment_score":-0.009250708898021416},{"text":"So the total right now become the the total what you what is outstanding is is 17,157.","start":235.25,"end":247.055,"sentiment":"neutral","sentiment_score":-0.0079933726502692}],"sentiment":"neutral","sentiment_score":-0.008487326176171857,"channel":1,"num_words":28,"start":215.02501,"end":247.055},{"sentences":[{"text":"Yeah.","start":255.01999,"end":255.51999,"sentiment":"neutral","sentiment_score":0.07484455406665802}],"sentiment":"neutral","sentiment_score":0.07484455406665802,"channel":0,"num_words":1,"start":255.01999,"end":255.51999},{"sentences":[{"text":"You have you've got the free invert inverter as well.","start":266.41998,"end":269.565,"sentiment":"neutral","sentiment_score":0.13476653695106505},{"text":"Right?","start":269.565,"end":269.805,"sentiment":"neutral","sentiment_score":0.0927690416574478},{"text":"Free batteries free battery.","start":269.805,"end":278.065,"sentiment":"neutral","sentiment_score":0.08428720571100712}],"sentiment":"neutral","sentiment_score":0.1185055489341418,"channel":1,"num_words":15,"start":266.41998,"end":278.065},{"sentences":[{"text":"Yeah.","start":387.96002,"end":388.2,"sentiment":"neutral","sentiment_score":-0.0059518758207559586},{"text":"I'm sorry.","start":388.2,"end":388.86002,"sentiment":"neutral","sentiment_score":-0.18655919283628464},{"text":"Problem confusion.","start":389.40002,"end":390.15002,"sentiment":"negative","sentiment_score":-0.3662041574716568},{"text":"To be over here.","start":416.1,"end":417.72,"sentiment":"neutral","sentiment_score":-0.2442605122923851},{"text":"I have no idea.","start":419.38,"end":424.2,"sentiment":"neutral","sentiment_score":-0.3296951353549957}],"sentiment":"neutral","sentiment_score":-0.2621000897712432,"channel":0,"num_words":13,"start":387.96002,"end":424.2},{"sentences":[{"text":"Again, I will look into it, but 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asking for a proof of payment, and I don't have that.","start":967.225,"end":970.125,"sentiment":"neutral","sentiment_score":-0.24880818596908025},{"text":"Your last","start":971.46497,"end":973.805,"sentiment":"neutral","sentiment_score":-0.19505883008241653}],"sentiment":"neutral","sentiment_score":-0.16935231996809735,"channel":1,"num_words":34,"start":961.39,"end":973.805},{"sentences":[{"text":"I'm a 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this conversation.","start":1133.375,"end":1134.755,"sentiment":"neutral","sentiment_score":-0.02397246565669775},{"text":"One on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not?","start":1138.75,"end":1146.5299,"sentiment":"neutral","sentiment_score":-0.1626525127693363},{"text":"Just for the","start":1146.99,"end":1147.6299,"sentiment":"neutral","sentiment_score":-0.11614586412906647}],"sentiment":"neutral","sentiment_score":-0.13578411981823943,"channel":0,"num_words":31,"start":1133.375,"end":1147.6299},{"sentences":[{"text":"yeah.","start":1147.545,"end":1148.045,"sentiment":"neutral","sentiment_score":-0.08620767295360565}],"sentiment":"neutral","sentiment_score":-0.08620767295360565,"channel":1,"num_words":1,"start":1147.545,"end":1148.045},{"sentences":[{"text":"sake 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to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down.","start":1366.37,"end":1382.205,"sentiment":"neutral","sentiment_score":-0.3065208155055379}],"sentiment":"neutral","sentiment_score":-0.2945462751292413,"channel":1,"num_words":62,"start":1350.62,"end":1382.205},{"sentences":[{"text":"There is no","start":1384.8049,"end":1385.445,"sentiment":"negative","sentiment_score":-0.4545029203097026}],"sentiment":"negative","sentiment_score":-0.4545029203097026,"channel":0,"num_words":3,"start":1384.8049,"end":1385.445},{"sentences":[{"text":"Exactly.","start":1385.4049,"end":1385.9049,"sentiment":"neutral","sentiment_score":-0.21920132637023929}],"sentiment":"neutral","sentiment_score":-0.21920132637023929,"channel":1,"num_words":1,"start":1385.4049,"end":1385.9049},{"sentences":[{"text":"way in this world that we have that kind of discrepancy.","start":1385.445,"end":1387.545,"sentiment":"neutral","sentiment_score":-0.18677202408963983}],"sentiment":"neutral","sentiment_score":-0.18677202408963983,"channel":0,"num_words":11,"start":1385.445,"end":1387.545},{"sentences":[{"text":"But now","start":1388.605,"end":1389.005,"sentiment":"neutral","sentiment_score":-0.11985596269369125}],"sentiment":"neutral","sentiment_score":-0.11985596269369125,"channel":1,"num_words":2,"start":1388.605,"end":1389.005},{"sentences":[{"text":"This is","start":1388.885,"end":1389.205,"sentiment":"neutral","sentiment_score":-0.10549264028668404}],"sentiment":"neutral","sentiment_score":-0.10549264028668404,"channel":0,"num_words":2,"start":1388.885,"end":1389.205},{"sentences":[{"text":"they're","start":1389.005,"end":1389.505,"sentiment":"neutral","sentiment_score":-0.09336665272712708}],"sentiment":"neutral","sentiment_score":-0.09336665272712708,"channel":1,"num_words":1,"start":1389.005,"end":1389.505},{"sentences":[{"text":"a very big demand of what you're talking about.","start":1389.205,"end":1391.3049,"sentiment":"neutral","sentiment_score":-0.044984051750765905}],"sentiment":"neutral","sentiment_score":-0.044984051750765905,"channel":0,"num_words":9,"start":1389.205,"end":1391.3049},{"sentences":[{"text":"Chinese.","start":1393.325,"end":1393.825,"sentiment":"neutral","sentiment_score":-0.0069564394652843475},{"text":"Try speaking to Sebastian.","start":1394.205,"end":1395.325,"sentiment":"neutral","sentiment_score":-0.02490050718188286},{"text":"Give him a call.","start":1395.325,"end":1396.225,"sentiment":"neutral","sentiment_score":0.017271392047405243}],"sentiment":"neutral","sentiment_score":-0.004163655555910534,"channel":1,"num_words":9,"start":1393.325,"end":1396.225},{"sentences":[{"text":"This is","start":1399.605,"end":1400.16,"sentiment":"neutral","sentiment_score":0.03279890865087509}],"sentiment":"neutral","sentiment_score":0.03279890865087509,"channel":0,"num_words":2,"start":1399.605,"end":1400.16},{"sentences":[{"text":"Exactly Alright.","start":1412.815,"end":1438.705,"sentiment":"neutral","sentiment_score":0.04835573397576809},{"text":"Okay.","start":1445.805,"end":1446.305,"sentiment":"neutral","sentiment_score":0.050742074847221375},{"text":"Done.","start":1483.78,"end":1484.26,"sentiment":"neutral","sentiment_score":0.038180358707904816},{"text":"Agree.","start":1484.26,"end":1484.76,"sentiment":"neutral","sentiment_score":0.11112569272518158}],"sentiment":"neutral","sentiment_score":0.05935191884636879,"channel":1,"num_words":5,"start":1412.815,"end":1484.76},{"sentences":[{"text":"Okay.","start":1487.683,"end":1488.083,"sentiment":"neutral","sentiment_score":0.06714515388011932},{"text":"Okay.","start":1488.083,"end":1488.4829,"sentiment":"neutral","sentiment_score":0.06585340201854706},{"text":"Bye.","start":1488.4829,"end":1488.8829,"sentiment":"neutral","sentiment_score":0.06545788049697876},{"text":"Bye.","start":1488.8829,"end":1489.3829,"sentiment":"neutral","sentiment_score":-0.12512831389904022}],"sentiment":"neutral","sentiment_score":0.01833203062415123,"channel":0,"num_words":4,"start":1487.683,"end":1489.3829}]},"summary":{"result":"success","short":"The customer discusses a payment issue with the agent, which was used to offset their CPA cash account balance. The outstanding balance is around 17,000, including four POs, and the customer is confused about how to solve the payment issue. The agent suggests making a payment of $17,001.57, but the account team needs to log in onto the system to figure it out. The agent advises the customer to provide their account information to track the situation and resolve the discrepancy. The agent assures the customer that they will resolve the issue and provide a solution."},"intents":{"segments":[{"text":"Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems. So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October. Okay? Because those POs and a payment clear new Huawei. The PO number is just for reference, Huawei LREPO2511. Mhmm.","start_word":40,"end_word":101,"intents":[{"intent":"Clarify payment details","confidence_score":0.35554796}]},{"text":"But can you make a payment of 17,000? Mhmm.","start_word":493,"end_word":501,"intents":[{"intent":"Make payment","confidence_score":0.27960554}]},{"text":"So we need to clarify that. We need to get on to the bottom of that.","start_word":713,"end_word":728,"intents":[{"intent":"Clarify","confidence_score":0.00089137227}]},{"text":"So I'll sit with you guys, and I'll fix this once forever.","start_word":1378,"end_word":1389,"intents":[{"intent":"Fix problem","confidence_score":0.001843599}]},{"text":"Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for.","start_word":1391,"end_word":1414,"intents":[{"intent":"Make payment","confidence_score":0.106487066}]},{"text":"Now should I should I call or COA?","start_word":1571,"end_word":1578,"intents":[{"intent":"Determine payment method","confidence_score":0.0028288295}]},{"text":"My point is where I'm not sure what what's been happening to. Would you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000? I can understand.","start_word":1579,"end_word":1613,"intents":[{"intent":"Sort out payment discrepancy","confidence_score":0.14587846}]},{"text":"I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down. There is no Exactly.","start_word":1707,"end_word":1753,"intents":[{"intent":"Ask for proof","confidence_score":0.0023774921}]}]},"sentiments":{"segments":[{"text":"Hi. Hello? Hello? Hey. Hello? Hey, babe. Yeah. Are you free to talk? Hey. Yeah. Yeah. Hello? Go on. Go on. Can you hear me? Uh-huh. I can hear you. Can you hear me? Yes, sir. I can hear you. Yeah, I actually hear a word with our finance department regarding the same same issue for your for your systems. So, basically, the thing is here, though POs, which one is from twenty one November, and the second one is from October. Okay? Because those POs and a payment clear new Huawei. The PO number is just for reference, Huawei LREPO2511. Mhmm. Mhmm. So, basically so, basically, the the thing is, but that's not the what is what are they saying, you know? Yeah. Where is the where is here? So, basically, you know, you made a payment around 38,753. Okay? Yes. Total is within the nineteenth February of payments. There are even a few payments you transferred. The total payment was 28,756. Yes. So all your payment fee that was used to offset your CPA cash account balance. The total balance that was there, 2 Sunrise Drive, which was $18,090. Second one was $40.40 Okay? The total outstanding balance that comes in the system is 32,971. Now this 32,971, this includes four POs. Okay? PostMessage of eight POI, which is which is 21112025 and 10122025. So the total right now become the the total what you what is outstanding is is 17,157. Yeah. You have you've got the free invert inverter as well. Right? Free batteries free battery. Yeah. I'm sorry.","start_word":0,"end_word":261,"sentiment":"neutral","sentiment_score":0.007182986009865999},{"text":"Problem confusion.","start_word":262,"end_word":263,"sentiment":"negative","sentiment_score":-0.362987756729126},{"text":"To be over here. I have no idea. Again, I will look into it, but Okay. Now outstanding 17,000. $17,000 outstanding. Total is 32,971. This means it's 17,000, like, six months plus per year. 32,000. 32,000. Charge PO's in total. 32,030 thousand 32,000 Exactly. Minus $56,000 to 10,000 How would it be possible to? We we sat down. We cleared it out. Right? account. You know? That was you ordered three three different systems, which was 2 Sunrise Drive plus 4042 Swan Street plus class. 4042 Swan Street. It's it's in the Dubai. One was for $96,002.70 dollars. Exactly. So basically, what yes. So you actually transfer 28,028 thousand 756. And I Mhmm.","start_word":264,"end_word":376,"sentiment":"neutral","sentiment_score":-0.05661961858251453},{"text":"shouldn't be the person who should be penalized for this. Delivery Sensibly, there's something big wrong?","start_word":377,"end_word":392,"sentiment":"negative","sentiment_score":-0.39958497881889343},{"text":"Yeah. Basically, the whole point is, to be honest, just the total outstanding invoice is there. Now they're asking me the what finance is doing, they're asking me the proof of payment for these these four systems. For proof of payment Uh-huh.","start_word":393,"end_word":434,"sentiment":"neutral","sentiment_score":-0.24104808270931244},{"text":"That can't be right.","start_word":435,"end_word":438,"sentiment":"negative","sentiment_score":-0.48974937200546265},{"text":"Yeah.","start_word":439,"end_word":439,"sentiment":"neutral","sentiment_score":-0.2213503122329712},{"text":"That can't be right.","start_word":440,"end_word":443,"sentiment":"negative","sentiment_score":-0.3552474081516266},{"text":"But they could be upfront. That can't But how do I solve this? be Tell right. me. But how do I solve If you ask me, he may make a payment of $32,000, and then only we'll release the order.","start_word":444,"end_word":483,"sentiment":"neutral","sentiment_score":-0.2389682829380035},{"text":"It's not practically feasible for us.","start_word":484,"end_word":489,"sentiment":"negative","sentiment_score":-0.5372176766395569},{"text":"Exactly. I know. But can you make a payment of 17,000? Mhmm. The balance payment, $21.11 $20.25 or $10.12 $20.25, which is one is for 11,914, and that is for 5,242. 2 Indoreva. Yeah. You can't. Yeah. He changed me, Jay Z.","start_word":490,"end_word":531,"sentiment":"neutral","sentiment_score":-0.06372493505477905},{"text":"Make This will get this will get more and more complicated.","start_word":532,"end_word":542,"sentiment":"negative","sentiment_score":-0.3548152446746826},{"text":"It's the best idea like, you know, because you wanna get the job done as well for tomorrow. So I would really suggest to you $17,001.57 payment. When are you coming back? Yeah. I'm coming back on twentieth. We need to have a cash flow in order to make that payment. And you're asking me something which basically payment I had no issues in that because I knew that there was only one payment which was pending and which basically, I made it straight away the moment you asked. But the thing is, I'm not sure even about the $17,000. How can you how can they ask me to make a payment of something which even I'm not sure that payment is due or not? Yeah. Because it's it's in the system.","start_word":543,"end_word":674,"sentiment":"neutral","sentiment_score":-0.15450628101825714},{"text":"No. We don't have any access. We don't have any access to any system. No.","start_word":675,"end_word":689,"sentiment":"negative","sentiment_score":-0.4256458878517151},{"text":"No. Your system. Because it shows your PO number. You want a PO number at 2511. PO PO numbers. PO numbers. Pick up. So we need to clarify that. We need to get on to the bottom of that. So the very best thing, I would say, accounts team, so they can log in onto our system, which is basically system live here. You will you'll you'll be able to figure it out.","start_word":690,"end_word":762,"sentiment":"neutral","sentiment_score":0.017387446016073227},{"text":"But And they can't they can't figure it out because because they can't tell you.","start_word":763,"end_word":777,"sentiment":"negative","sentiment_score":-0.4305252730846405},{"text":"You see? Rather than basically it's it's it's it's a moment where I've been asked for something, which is I'm not even sure, Kiana, whether I owe you that money or not. Go Proof of order proof of pickups ahead orders proof of pickups best system Okay. installed. But this is easily one week job, you know, that know? To see where I'm coming from. Project for example, X Y Z in Notting Hill. Customer hasn't paid. Customer pay And they ask me for a proof of payment, and I show that your statement where you sent the payment to, then, you know, I was thinking they would make a payment. Now it's your your job to tell the accounts, not not the customer's job to find the payment. But here, they're asking for a proof of payment, and I don't have that. Your last I'm a take payment a you you Mhmm. you find the payment settle over. So what they did, they settled down the accounts, the old CPA cash accounts, the payment settle out by themselves to make sure the account is all settled. Before that, they didn't settle it. So I told them to settle it. They said, okay. I said, I don't know which PO again, but I want this account to be zero. So minus So basically, they did the same.","start_word":778,"end_word":1004,"sentiment":"neutral","sentiment_score":-0.16205666959285736},{"text":"And now, again, they're asking for the same thing. You know, they're saying this is overdue. This consumes more time than anything else. Unnecessary.","start_word":1005,"end_word":1028,"sentiment":"negative","sentiment_score":-0.5215464234352112},{"text":"Exactly. For me also because, you know, like, Yeah. Maybe maybe there's any other, like, guys. I think the best best way would be the best best way is to 17 overdue payment overdue payments like order move and then, you know, bring your accounts and your account statements Yeah. and, you know, daily effect Yeah. down To to make over the $17,000 to to with make over $17,000 is a small amount. them. No. It's a big amount. You know?","start_word":1029,"end_word":1109,"sentiment":"neutral","sentiment_score":0.00283152527279324},{"text":"Just to satisfy their ego.","start_word":1110,"end_word":1114,"sentiment":"negative","sentiment_score":-0.37421801686286926},{"text":"You want me to make that payment?","start_word":1115,"end_word":1121,"sentiment":"neutral","sentiment_score":-0.2099568098783493},{"text":"Is is it is it is it problem accounts They cannot put me in a gunpoint and ask me to pay make that payment before they release the order because they have that problem in their system, not in my system.","start_word":1122,"end_word":1162,"sentiment":"negative","sentiment_score":-0.4773386418819427},{"text":"And from Yeah. day one, That's we've been having this conversation. One on one Would you make a payment to someone where you're not sure about them, whether you owe that money or not? Just for the yeah. sake of Like because they're saying that. like, to be to And that's be honest, alright. like, Abhije Uh-huh. situation, I don't I don't know what's your cash flow situation is like, but Abhije decided, like, if I was in your place and if I if my cash flow is not is not affecting, then what I will do is I will make payment and try to solve the tomorrow's job out and then, you Yeah. know, It solve is out affecting. these problems. It is So, basically, office, you know, you need to come in with with with your all your account details, you know, so that they can track because No questions asked, which which I understand, which was absolutely, you know, clear and clear cut.","start_word":1163,"end_word":1328,"sentiment":"neutral","sentiment_score":-0.04515920951962471},{"text":"I always make sure that every account, every of my accounts has been absolutely clear without any challenges.","start_word":1329,"end_word":1346,"sentiment":"positive","sentiment_score":0.3783754110336304},{"text":"Now now I'm I'm stuck in a situation where I'm sitting somewhere else. I can I have very limited visibility?","start_word":1347,"end_word":1366,"sentiment":"negative","sentiment_score":-0.4497349262237549},{"text":"And the first thing that I said to you, keep me. So I'll sit with you guys, and I'll fix this once forever.","start_word":1367,"end_word":1389,"sentiment":"neutral","sentiment_score":-0.15387552976608276},{"text":"Because Sebastian They're putting me on the spot where they're asking me to make a payment, which basically I don't think I'm liable for. I'm not saying I'm I'm I'm I'm definitely not liable for. I'm saying which I don't think I'm liable for, which basically there's a discrepancy.","start_word":1390,"end_word":1438,"sentiment":"negative","sentiment_score":-0.44972774386405945},{"text":"Yes. We'll sit down. We'll make sure. We'll go through every every piece of information, and we'll see where exactly we are lacking. If we are lacking in a at every any space, we'll clear this payment out straight away without any problems.","start_word":1439,"end_word":1481,"sentiment":"neutral","sentiment_score":-0.04325311630964279},{"text":"But in my eyes, right now, as we speak, we do not owe anything because the last payment I made was a lot a lot outstanding payments.","start_word":1482,"end_word":1508,"sentiment":"negative","sentiment_score":-0.3722698092460632},{"text":"Abi, they had two accounts. They had three accounts. They have 100.","start_word":1509,"end_word":1520,"sentiment":"neutral","sentiment_score":-0.18463359773159027},{"text":"Then they had 100 accounts, which is none of my business, which is their problem. They need to sort it out. Now the thing is because of this discrepancy in their system, they cannot hold my installation back. Now this is exactly what they are trying to do with you.","start_word":1521,"end_word":1570,"sentiment":"negative","sentiment_score":-0.449365496635437},{"text":"Now should I should I call or COA?","start_word":1571,"end_word":1578,"sentiment":"neutral","sentiment_score":-0.09772560745477676},{"text":"My point is where I'm not sure what what's been happening to. Would you pay that amount of money or that kind of money if there was a discrepancy of $500,000, $2,000?","start_word":1579,"end_word":1610,"sentiment":"negative","sentiment_score":-0.3479650020599365},{"text":"I can understand.","start_word":1611,"end_word":1613,"sentiment":"neutral","sentiment_score":-0.19448938965797424},{"text":"Sort out You someone asking me to pay that significant amount of money, which even I'm not sure whether I owe that money or not.","start_word":1614,"end_word":1638,"sentiment":"negative","sentiment_score":-0.35788723826408386},{"text":"Mhmm. Now you you are right to to Maybe they do you to See, whatever you're saying, please, I I agree to your point. And I 100% agree to your point. But right now, I'm trying to see here what is the best solution out of it. You know? So my but I'm saying what finance is telling me, you know. I'm just telling you the same thing. I call because I I tried to ask him to, you know, to to come in the middle and, you know, because proof which I've always been telling them, you know, the feedback is you know, the the invoice has not settled down.","start_word":1639,"end_word":1749,"sentiment":"neutral","sentiment_score":-0.1879112720489502},{"text":"There is no Exactly.","start_word":1750,"end_word":1753,"sentiment":"negative","sentiment_score":-0.3817281424999237},{"text":"way in this world that we have that kind of discrepancy. But now This is they're a very big demand of what you're talking about. Chinese. Try speaking to Sebastian. Give him a call. This is Exactly Alright. Okay. Done. Agree. Okay. Okay. Bye. Bye.","start_word":1754,"end_word":1798,"sentiment":"neutral","sentiment_score":-0.04219594597816467}],"average":{"sentiment":"neutral","sentiment_score":-0.14789715163546552}}}}